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  • How can I determine which named property (or properties) are filling my exchange 2007 information st

    - by Mikey B
    Hi Guys, I'm experiencing the following error on an Exchange 2007 server: Event ID: 9667 Type: Error Category: General Source: msgidNamedPropsQuotaError Description: Failed to create a new named property for database "" because the number of named properties reached the quota limit (). User attempting to create the named property: . Named property GUID: . Named property name/id: . I understand that this can occur if the exchange information store is filling up with named properties... but I don't know how to determine which specific named property is at fault here. Is there a way to examine the DB for this type of info to see if there's a specific recurring named property that is consuming resources? -M

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  • Advice needed: warm backup solution for SQL Server 2008 Express?

    - by Mikey Cee
    What are my options for achieving a warm backup server for a SQL Server Express instance running a single database? Sitting beside my production SQL Server 2008 Express box I have a second physical box currently doing nothing. I want to use this second box as a warm backup server by somehow replicating my production database in near real time (a little bit of data loss is acceptable). The database is very small and resources are utilized very lightly. In the case that the production server dies, I would manually reconfigure my application to point to the backup server instead. Although Express doesn't support log shipping natively, I am thinking that I could manually script a poor man's version of it, where I use batch files to take the logs and copy them across the network and apply them to the second server at 5 minute intervals. Does anyone have any advice on whether this is technically achievable, or if there is a better way to do what I am trying to do? Note that I want to avoid having to pay for the full version of SQL Server and configure mirroring as I think it is an overkill for this application. I understand that other DB platforms may present suitable options (eg. a MySQL Cluster), but for the purposes of this discussion, let's assume we have to stick to SQL Server.

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  • How do I get the F1-F12 keys to switch screens in gnu screen in cygwin when connecting via SSH?

    - by Mikey
    I'm connecting to a desktop running cygwin via SSH from the terminal app in Mac OS X. I have already started screen on the cygwin side and can connect to it over the SSH session. Furthermore, I have the following in the .screenrc file: bindkey -k k1 select 1 # F1 = screen 1 bindkey -k k2 select 2 # F2 = screen 2 bindkey -k k3 select 3 # F3 = screen 3 bindkey -k k4 select 4 # F4 = screen 4 bindkey -k k5 select 5 # F5 = screen 5 bindkey -k k6 select 6 # F6 = screen 6 bindkey -k k7 select 7 # F7 = screen 7 bindkey -k k8 select 8 # F8 = screen 8 bindkey -k k9 select 9 # F9 = screen 9 bindkey -k F1 prev # F11 = prev bindkey -k F2 next # F12 = next However, when I start multiple windows in screen and attempt to switch between them via the function keys, all I get is a beep. I have tried various settings for $TERM (e.g. ansi, cygwin, xterm-color, vt100) and they don't really seem to affect anything. I have verified that the terminal app is in fact sending the escape sequence for the function key that I'm expecting and that my bash shell (running inside screen) is receiving it. For example, for F1, it sends the following (hexdump is a perl script I wrote that takes STDIN in binmode and outputs it as a hexadecimal/ascii dump): % hexdump [press F1 and then hit ^D to terminate input] 00000000: 1b4f50 .OP If things were working correctly, I don't think bash should receive the escape sequence because screen should have caught it and turned it into a command. How do I get the function keys to work?

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  • Concurrent backups in SQL Server?

    - by Mikey Cee
    We currently have our backups managed by a third party company. There are a bunch of agent jobs created that take full backups (4 times a day) and transaction log backups (4 times an hour). We now want to manage our backups in house, but don't want to disable the third party's jobs until we are sure that we have everything configured correctly internally So I am proposing to have a short period (say, a couple of days) where backups are being taken both by the old and the new system. I am wondering what the ramifications of having these two different systems both manage backups, and the potential pitfalls of having backups taken simultaneously. Is this even supported? If so, and bearing in mind that the system can cope with one backup without any noticeable performance degradation, is it fairly logical to assume that it should be able to cope with two simultaneous backups? Currently the load on the server is fairly light and it rarely struggles. Any advice is appreciated

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  • Is it possible to define a virtual directory in IIS and make the files relative to the physical dir

    - by Mikey John
    Is it possible to define a virtual directory in IIS and somehow make the files in that directory relative to the physical directory and not to the virtual directory ? For instance on my server I have the following folders: D:\WebSite\Css\myTheme.css, D:\WebSite\Images\image1.jpg I created a virtual directory on IIS resources.mysite: Inside my website I reference the sheet like this resources.mysite/myTheme.css But inside myTheme.css I reference pictures from ../Images/images1.jpg. So the problem is that image1.jpg is not found because it is relative to the physical folder and not the virtual folder on IIS. Can I solve this problem without modifying the style sheet ?

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  • Rename/Move file only if destination does not exist

    - by mikeY
    I would like to know if there is any way a file can be moved only if the destination does not exist - in other words, move only if it does not lead to overwriting. mv --update seemed first to be the solution, however, if the timestamp of the source path is newer than the destination, move will overwrite it and all attempts to circumvent this by modifying the timestamp before the move will fail. I need this behaviour to implement a simple file based lock where existence of a 'lock' file indicates that the lock is acquired.

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  • Outlook 2003 / 2007 Word Wrap Behavior Differences

    - by Mikey.B
    Hi Guys, I have an email that requires the use text inside of HTML PRE tags in the message source. When viewing this message, I've noticed that Outlook 2003 will NOT word wrap this text but Outlook 2007 will. What is the correct and expected behavior? Is there a way to force Outlook 2003 to wordwrap the text even though it's inside a PRE tag? Thanks, M

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  • "IP May Be Forged" - Sendmail Warning

    - by Mikey B
    CentOS 5.x | SendMail 8 Can I get clarification on what exactly the warning "IP may be forged" means and what conditions cause it? I recently configured SendMail to relay email from my exchange server and it's showing that warning in the logs. The messages get delivered fine but I don't like the warnings. I originally thought that there was an inconsistency between the servername used in the EHLO statement from Exchange and the respective PTR record for the source IP for Exchange. But upon examining a packet capture, I see exchange using "EHLO domain.com" and that the source IP has a PTR of "domain.com". Maybe sendmail doesn't like that the greeting only has the domain? -M

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  • How can I keep gnu screen from becoming unresponsive after losing my SSH connection?

    - by Mikey
    I use a VPN tunnel to connect to my work network and then SSH to connect to my work PC running cygwin. Once logged in I can attach to a screen session and everything works great. Now, after a while, I walk away from my computer and sooner or later, the VPN tunnel times out. The SSH connection on each end eventually times out and then I eventually come back to my computer to do some work. Theoretically, this should be a simple matter of just restarting the VPN, reconnecting via SSH, and then running "screen -r -d". However apparently when the sshd daemon times out on the cygwin PC, it leaves the screen session in some kind of hung state. I can reproduce a similar hung state by clicking the close box on a cygwin bash shell window while it's running a screen session. Is there any way to get the screen session to recover once this has happened, so that I don't lose anything?

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  • How to generate new CSRs for TLS use in sendmail?

    - by Mikey B
    SendMail 8.13.8 | CentOS 5.x Hi Guys, I'm using ca-signed TLS certificates on my sendmail server and they are up for renewal soon. Our new CA doesn't like our old CSR so I need to generate a new CSR. Can someone point me to the procedure for doing this (without affecting the production certs that are already in use)? I'm paranoid of overwriting the old TLS certs in the process of generating a CSR. Most of the instructions I've found are for implementing self-signed TLS certs -- which isn't an option for me at this time. I'm thinking it would something like: openssl req -new -nodes -out new-tls.csr -keyout new-tls-private.key But I wasn't sure if I was missing some options there such as the -x509 option... -M

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  • Automatically update SVN repository on another server

    - by Mikey C
    We have 2 Ubuntu web servers, one of which is our staging server (Staging) and the other is our live server (Live). Staging has our Subversion repository, as well as the latest version of our sites on it. Because the SVN server is running on Staging, I've added post-commit hook scripts so that the staging server automatically has the latest code. Easy. However, I'd like one of the repositories on Live to also stay updated. This is a repository of images, PDFs and suchlike. When a team member commits to this, I'd like it to automatically update on the live servers so it can be used in mailings, content managed pages etc. I'd add something to the post-commit to SSH across and update, but for security, we can only SSH from one server to another as user 'commandLine', whereas the 'www-data' user runs the post-commit. I'd rather not run a cron on Live to update every 5 minutes, but I can't see another way of doing it without altering all our user permissions. Any ideas?

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  • BSOD / Reboot Cycling (possibly after windows update?)

    - by Mikey.B
    Windows XP SP3 Hi Guys, My desktop PC rebooted during the night (presumably due to an automated Windows update) and was stuck on a file system check. I forced a reboot as it had been stuck for hours and now the system won't finish booting. It shows the Windows XP splash screen, briefly flickers what looks to be a BSOD, and then reboots. So far, I've tried: Booting into all variations of safe mode (just hangs) Setting BIOS settings to fail-safe defaults (still reboots) Choosing the start-up option to load last known good configuration (still reboots) Any suggestions on how to proceed here? I haven't installed any recent software or hardware so I don't think this is a result of any explicit change I've made. -M

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  • Why is my /dev/random so slow when using dd?

    - by Mikey
    I am trying to semi-securely erase a bunch of hard drives. The following is working at 20-50Mb/s dd if=/dev/zero of=/dev/sda But dd if=/dev/random of=/dev/sda seems not to work. Also when I type dd if=/dev/random of=stdout It only gives me a few bytes regardless of what I pass it for bs= and count= Am I using /dev/random wrong? What other info should I look for to move this troubleshooting forward? Is there some other way to do this with a script or something like makeMyLifeEasy | dd if=stdin of=/dev/sda Or something like that...

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  • Merging .net object graph

    - by Tiju John
    Hi guys, has anyone come across any scenario wherein you needed to merge one object with another object of same type, merging the complete object graph. for e.g. If i have a person object and one person object is having first name and other the last name, some way to merge both the objects into a single object. public class Person { public Int32 Id { get; set; } public string FirstName { get; set; } public string LastName { get; set; } } public class MyClass { //both instances refer to the same person, probably coming from different sources Person obj1 = new Person(); obj1.Id=1; obj1.FirstName = "Tiju"; Person obj2 = new Person(); ojb2.Id=1; obj2.LastName = "John"; //some way of merging both the object obj1.MergeObject(obj2); //?? //obj1.Id // = 1 //obj1.FirstName // = "Tiju" //obj1.LastName // = "John" } I had come across such type of requirement and I wrote an extension method to do the same. public static class ExtensionMethods { private const string Key = "Id"; public static IList MergeList(this IList source, IList target) { Dictionary itemData = new Dictionary(); //fill the dictionary for existing list string temp = null; foreach (object item in source) { temp = GetKeyOfRecord(item); if (!String.IsNullOrEmpty(temp)) itemData[temp] = item; } //if the same id exists, merge the object, otherwise add to the existing list. foreach (object item in target) { temp = GetKeyOfRecord(item); if (!String.IsNullOrEmpty(temp) && itemData.ContainsKey(temp)) itemData[temp].MergeObject(item); else source.Add(item); } return source; } private static string GetKeyOfRecord(object o) { string keyValue = null; Type pointType = o.GetType(); if (pointType != null) foreach (PropertyInfo propertyItem in pointType.GetProperties()) { if (propertyItem.Name == Key) { keyValue = (string)propertyItem.GetValue(o, null); } } return keyValue; } public static object MergeObject(this object source, object target) { if (source != null && target != null) { Type typeSource = source.GetType(); Type typeTarget = target.GetType(); //if both types are same, try to merge if (typeSource != null && typeTarget != null && typeSource.FullName == typeTarget.FullName) if (typeSource.IsClass && !typeSource.Namespace.Equals("System", StringComparison.InvariantCulture)) { PropertyInfo[] propertyList = typeSource.GetProperties(); for (int index = 0; index < propertyList.Length; index++) { Type tempPropertySourceValueType = null; object tempPropertySourceValue = null; Type tempPropertyTargetValueType = null; object tempPropertyTargetValue = null; //get rid of indexers if (propertyList[index].GetIndexParameters().Length == 0) { tempPropertySourceValue = propertyList[index].GetValue(source, null); tempPropertyTargetValue = propertyList[index].GetValue(target, null); } if (tempPropertySourceValue != null) tempPropertySourceValueType = tempPropertySourceValue.GetType(); if (tempPropertyTargetValue != null) tempPropertyTargetValueType = tempPropertyTargetValue.GetType(); //if the property is a list IList ilistSource = tempPropertySourceValue as IList; IList ilistTarget = tempPropertyTargetValue as IList; if (ilistSource != null || ilistTarget != null) { if (ilistSource != null) ilistSource.MergeList(ilistTarget); else propertyList[index].SetValue(source, ilistTarget, null); } //if the property is a Dto else if (tempPropertySourceValue != null || tempPropertyTargetValue != null) { if (tempPropertySourceValue != null) tempPropertySourceValue.MergeObject(tempPropertyTargetValue); else propertyList[index].SetValue(source, tempPropertyTargetValue, null); } } } } return source; } } However, this works when the source property is null, if target has it, it will copy that to source. IT can still be improved to merge when inconsistencies are there e.g. if FirstName="Tiju" and FirstName="John" Any commments appreciated. Thanks TJ

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  • Application Demos in UPK

    - by [email protected]
    Over the years, User Productivity Kit has expanded to include solutions to many project challenges. As of UPK 3.6.1, solutions are provided for pre and post application go-live learning, application testing, system documentation, presentation output, and more. New in UPK 3.6.1 are additional features that can be used effectively for application demo purposes. This can come in handy when you need to do a demo but don't want to show or can't show the live application. Maybe you're doing a presentation for a group of project stakeholders and want to focus on the business workflow implemented by the application rather than the mechanics of using it. Or possibly, you need to show the application but you're disconnected from any network preventing you from running the live application. In any of these cases, a presentation aid that represents the live application is what's needed. Previous versions of the UPK topic player would allow you to do this but would always show those UPK user interface elements that help a user learn the application. When you're presenting the narrative live, the UPK bubbles can be a distraction. UPK 3.6.1 provides some new features that allow you to control whether the bubbles display. There are two ways to hide bubbles in a topic. The first is a topic property that allows you to control bubbles across the entire topic. There are 3 settings for the Show Bubbles topic property. The default setting is Use frame settings which allows you to control whether bubbles display on a frame by frame basis. When you choose Always, the bubbles will always display regardless of the frame setting. The final choice is Never. Choosing Never will hide every bubble in your topic with one setting change. As with Always, choosing Never will ignore the frame setting. The second way to control the bubbles is at the frame level. First ensure that the topic's Show Bubbles property is set to Use frame settings. Navigate to the frame on which you want to turn off the bubble and click the Display bubble for this frame button to turn off the bubble. When you play the topic, the bubble will no longer be displayed. Depending on your needs, you might also use another longstanding UPK feature that allows you to control whether the action area displays on a frame. Just click the Action area on/off button to toggle its display. I've found the frame properties to be useful beyond creating presentation aids. When creating "See It!" only topics for more advanced users, I may hide the bubbles on some of the more straightforward frames. For example, if I have a form where one needs to fill out an address, I may display the first bubble in the sequence and explain what the subsequent steps are doing. I then hide bubbles on the remaining frames which are the more mechanical steps of entering the address. We'd like to hear your thoughts on this new UPK feature. Use the comments below to tell us how you've used it. John Zaums Senior Director, Product Development Oracle User Productivity Kit

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  • Why Your ERP System Isn't Ready for the Next Evolution of the Enterprise

    - by [email protected]
    By ken.pulverman on March 24, 2010 8:51 AM ERP has been the backbone of enterprise software. The data held in your ERP system is core of most companies. Efficiencies gained through the accounting and resource allocation through ERP software have literally saved companies trillions of dollars. Not only does everything seem to be fine with your ERP system, you haven't had to touch it in years. Why aren't you ready for what comes next? Well judging by the growth rates in the space (Oracle posted only a 3% growth rate, while SAP showed a 12% decline) there hasn't been much modernization going on, just a little replacement activity. If you are like most companies, your ERP system is connected to a proprietary middleware solution that only effectively talks with a handful of other systems you might have acquired from the same vendor. Connecting your legacy system through proprietary middleware is expensive and brittle and if you are like most companies, you were only willing to pay an SI so much before you said "enough." So your ERP is working. It's humming along. You might not be able to get Order to Promise information when you take orders in your call center, but there are work arounds that work just fine. So what's the problem? The problem is that you built your business around your ERP core, and now there is such pressure to innovate your business processes to keep up that you need a whole new slew of modern apps and you need ERP data to be accessible from everywhere. Every time you change a sales territory or a comp plan or change a benefits provider your ERP system, literally the economic brain of your business, needs to know what's going on. And this giant need to access and provide information to your ERP is only growing. What makes matters even more challenging is that apps today come in every flavor under the Sun™. SaaS, cloud, managed, hybrid, outsourced, composite....and they all have different integration protocols. The only easy way to get ahead of all this is to modernize the way you connect and run your applications. Unlike the middleware solutions of yesteryear, modern middleware is effectively the operating system of the enterprise. In the same way that you rely on Apple, Microsoft, and Google to find a video driver for your 23" monitor or to ensure that Word or Keynote runs, modern middleware takes care of intra-application connectivity and process execution. It effectively allows you to take ERP out of the middle while ensuring connectivity to your vital data for anything you want to do. The diagram below reflects that change. In this model, the hegemony of ERP is over. It too has to become a stealthy modern app to help you quickly adapt to business changes while managing vital information. And through modern middleware it will connect to everything. So yes ERP as we've know it is dead, but long live ERP as a connected application member of the modern enterprise. I want to Thank Andrew Zoldan, Group Vice President Oracle Manufacturing Industries Business Unit for introducing me to how some of his biggest customers have benefited by modernizing their applications infrastructure and making ERP a connected application. by John Burke, Group Vice President, Applications Business Unit

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  • How to count the most recent value based on multiple criteria?

    - by Andrew
    I keep a log of phone calls like the following where the F column is LVM = Left Voice Mail, U = Unsuccessful, S = Successful. A1 1 B1 Smith C1 John D1 11/21/2012 E1 8:00 AM F1 LVM A2 2 B2 Smith C2 John D2 11/22/2012 E1 8:15 AM F2 U A3 3 B3 Harvey C3 Luke D3 11/22/2012 E1 8:30 AM F3 S A4 4 B4 Smith C4 John D4 11/22/2012 E1 9:00 AM F4 S A5 5 B5 Smith C5 John D5 11/23/2012 E5 8:00 AM F5 LVM This is a small sample. I actually have over 700 entries. In my line of work, it is important to know how many unsuccessful (LVM or U) calls I have made since the last Successful one (S). Since values in the F column can repeat, I need to take into consideration both the B and C column. Also, since I can make a successful call with a client and then be trying to contact them again, I need to be able to count from the last successful call. My G column is completely open which is where I would like to put a running total for each client (G5 would = 1 ideally while G4 = 0, G3 = 0, G2 = 2, G1 = 1 but I want these values calculated automatically so that I do not have scroll through 700 names).

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  • OpenLDAP Authentication UID vs CN issues

    - by user145457
    I'm having trouble authenticating services using uid for authentication, which I thought was the standard method for authentication on the user. So basically, my users are added in ldap like this: # jsmith, Users, example.com dn: uid=jsmith,ou=Users,dc=example,dc=com uidNumber: 10003 loginShell: /bin/bash sn: Smith mail: [email protected] homeDirectory: /home/jsmith displayName: John Smith givenName: John uid: jsmith gecos: John Smith gidNumber: 10000 cn: John Smith title: System Administrator But when I try to authenticate using typical webapps or services like this: jsmith password I get: ldapsearch -x -h ldap.example.com -D "cn=jsmith,ou=Users,dc=example,dc=com" -W -b "dc=example,dc=com" Enter LDAP Password: ldap_bind: Invalid credentials (49) But if I use: ldapsearch -x -h ldap.example.com -D "uid=jsmith,ou=Users,dc=example,dc=com" -W -b "dc=example,dc=com" It works. HOWEVER...most webapps and authentication methods seem to use another method. So on a webapp I'm using, unless I specify the user as: uid=smith,ou=users,dc=example,dc=com Nothing works. In the webapp I just need users to put: jsmith in the user field. Keep in mind my ldap is using the "new" cn=config method of storing settings. So if someone has an obvious ldif I'm missing please provide. Let me know if you need further info. This is openldap on ubuntu 12.04. Thanks, Dave

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  • How to Programmatically Split Data Using VBA Using Specific Logic

    - by Charlene
    This is an addition to my previous post here. The code that was previously supplied to me worked like a charm, but I am having issues modifying it adding some additional logic. I am creating a macro in VBA to do the following. I have raw order data that I need to transform based on some logic. Raw Data: order-id product-num date buyer-name prod-name qty-purc sales-tax freight order-st 0000000000-00 10000000000000 5/29/2014 John Doe Product 0 1 1.00 1.50 GA 0000000000-00 10000000000001 5/29/2014 John Doe Product 1 2 1.00 1.50 GA 0000000000-00 10000000000002 5/29/2014 John Doe Product 2 1 1.00 2.00 GA 0000000000-01 10000000000002 5/30/2014 Jane Doe Product 2 1 0.00 0.00 PA 0000000000-01 10000000000003 5/30/2014 Jane Doe Product 3 1 0.00 0.00 PA Desired Outcome: HDR 0000000000-00 John Doe 5/29/2014 CHG Tax 3.00 CHG Freight 5.00 ITM 10000000000000 Product 0 1 ITM 10000000000001 Product 1 2 ITM 10000000000002 Product 2 1 HDR 0000000000-01 Jane Doe 5/30/2014 ITM 10000000000002 Product 2 1 ITM 10000000000003 Product 3 1 The "CHG" rows are created based on the following logic; if the order-st is CA or GA, add the total of sales-tax and freight for each of the rows with the same order-id. If the order-st is NOT CA or GA, no CHG rows should be created. Any help would be appreciated - let me know if I left any details out!

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  • Excel 2007 pivot table does not aggregate properly

    - by Patrick
    I am using a an excel pivot table to summarize some data and just found a problem. The problem deals with how aggregate values are calculated. Let's say I have a table of data with three columns: Name, Date, Value. If I create a table where Name and then Date are used as Row Labels and Value is the aggregate value, ie Average. The pivot table will look something like this: +John .3450 5/14/2010 1.234 5/15/2010 3.450 5/16/2010 -3.25 What I think should be happening here is that the values for each date are averaged and then those values are averaged to come up with the value in the same row as the Name, John. But that is not what it does. It takes the average for each date, which it shows across from the date, but then instead of taking the average of those numbers, it actually uses the raw data and computes the average for all of John's values. It should show the average of the daily averages to correspond with the tree hierarchy, but instead just shows me the average for all of John's values. It essential will only aggregate at one level, but visually creates sub levels that it is not using. Does anyone know how to change this or understand by what logic this makes sense? Why would I create any sub groupings if I cannot compute aggregates on them?

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  • How to Programmatically Split and Manipulate Rows of Data From Excel

    - by Charlene
    I am hoping one of you will be able to help get me started on this issue. I need to create some sort of macro or VBA code to split and manipulate rows of data in Excel. For this example, we have 5 rows of data. The first 3 rows are item information for Order # 0000000000-00 and the last 2 rows are item information for order # 0000000000-01. I need one row ("HDR") for each order number, and one row ("ITM") for each product per order. I have included an example below showing the data I will receive and the desired outcome. Raw Data: order-id product-num date buyer-name product-name quantity-purchased 0000000000-00 10000000000000 5/29/2014 John Doe Product 0 1 0000000000-00 10000000000001 5/29/2014 John Doe Product 1 2 0000000000-00 10000000000002 5/29/2014 John Doe Product 2 1 0000000000-01 10000000000002 5/30/2014 Jane Doe Product 2 1 0000000000-01 10000000000003 5/30/2014 Jane Doe Product 3 1 Desired Outcome: HDR 0000000000-00 John Doe 5/29/2014 ITM 10000000000000 Product 0 1 ITM 10000000000001 Product 1 2 ITM 10000000000002 Product 2 1 HDR 0000000000-01 Jane Doe 5/30/2014 ITM 10000000000002 Product 2 1 ITM 10000000000003 Product 3 1 Any and all help would be much appreciated!!! Thank you.

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  • Excel 2007 - Adding line breaks in a cell and no line over 50 characters

    - by Richard Drew
    I have notes stored in an excel cell. I add line breaks and dates every time I add a new note. I need to copy this to another program, but it has a line limit of 50 characters. I want a line break for each new date and for when each date's comment goes over 50 characters. I'm able to do one or the other, but I can't figure out how to do both. I'd prefer words not to be split up, but at this point I don't care. Below is some sample input. If needed for a SUBSTITUTE or REPLACE function, I could add a ~ before each date in my input as a delimiter. Sample Input: 07/03 - FU on query. Copies and history included. CC to Jane Doe and John Public 06/29 - Cust claiming not to have these and wrong PO on query form. Responded with inv sent dates and locations, correct PO values, and copies. 06/27 - New ticket opened using query form 06/12 - Opened ticket with helpdesk asking status 05/21 - Copy submitted to [email protected] 05/14 - Copy sent to John Public and [email protected] Ideal Output: 07/03 - FU on query. Copies and history included. CC to Jane Doe and John Public 06/29 - Cust claiming not to have these and wrong PO on query form. Responded with inv sent dates an d locations, correct PO values, and copies. 06/27 - New ticket opened using query form 06/12 - Opened ticket with helpdesk asking status 05/21 - Copy submitted to [email protected] om 05/14 - Copy sent to John Public and email@custome r.com

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