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  • Slide Creation Checklist

    - by Daniel Moth
    PowerPoint is a great tool for conference (large audience) presentations, which is the context for the advice below. The #1 thing to keep in mind when you create slides (at least for conference sessions), is that they are there to help you remember what you were going to say (the flow and key messages) and for the audience to get a visual reminder of the key points. Slides are not there for the audience to read what you are going to say anyway. If they were, what is the point of you being there? Slides are not holders for complete sentences (unless you are quoting) – use Microsoft Word for that purpose either as a physical handout or as a URL link that you share with the audience. When you dry run your presentation, if you find yourself reading the bullets on your slide, you have missed the point. You have a message to deliver that can be done regardless of your slides – remember that. The focus of your audience should be on you, not the screen. Based on that premise, I have created a checklist that I go over before I start a new deck and also once I think my slides are ready. Turn AutoFit OFF. I cannot stress this enough. For each slide, explicitly pick a slide layout. In my presentations, I only use one Title Slide, Section Header per demo slide, and for the rest of my slides one of the three: Title and Content, Title Only, Blank. Most people that are newbies to PowerPoint, get whatever default layout the New Slide creates for them and then start deleting and adding placeholders to that. You can do better than that (and you'll be glad you did if you also follow item #11 below). Every slide must have an image. Remove all punctuation (e.g. periods, commas) other than exclamation points and question marks (! ?). Don't use color or other formatting (e.g. italics, bold) for text on the slide. Check your animations. Avoid animations that hide elements that were on the slide (instead use a new slide and transition). Ensure that animations that bring new elements in, bring them into white space instead of over other existing elements. A good test is to print the slide and see that it still makes sense even without the animation. Print the deck in black and white choosing the "6 slides per page" option. Can I still read each slide without losing any information? If the answer is "no", go back and fix the slides so the answer becomes "yes". Don't have more than 3 bullet levels/indents. In other words: you type some text on the slide, hit 'Enter', hit 'Tab', type some more text and repeat at most one final time that sequence. Ideally your outer bullets have only level of sub-bullets (i.e. one level of indentation beneath them). Don't have more than 3-5 outer bullets per slide. Space them evenly horizontally, e.g. with blank lines in between. Don't wrap. For each bullet on all slides check: does the text for that bullet wrap to a second line? If it does, change the wording so it doesn't. Or create a terser bullet and make the original long text a sub-bullet of that one (thus decreasing the font size, but still being consistent) and have no wrapping. Use the same consistent fonts (i.e. Font Face, Font Size etc) throughout the deck for each level of bullet. In other words, don't deviate form the PowerPoint template you chose (or that was chosen for you). Go on each slide and hit 'Reset'. 'Reset' is a button on the 'Home' tab of the ribbon or you can find the 'Reset Slide' menu when you right click on a slide on the left 'Slides' list. If your slides can survive doing that without you "fixing" things after the Reset action, you are golden! For each slide ask yourself: if I had to replace this slide with a single sentence that conveys the key message, what would that sentence be? This exercise leads you to merge slides (where the key message is split) or split a slide into many, if there were too many key messages on the slide in the first place. It can also lead you to redesign a slide so the text on it really is just explanation or evidence for the key message you are trying to convey. Get the length right. Is the length of this deck suitable for the time you have been given to present? If not, cut content! It is far better to deliver less in a relaxed, polished engaging, memorable way than to deliver in great haste more content. As a rule of thumb, multiply 2 minutes by the number of slides you have, add the time you need for each demo and check if that add to more than the time you have allotted. If it does, start cutting content – we've all been there and it has to be done. As always, rules and guidelines are there to be bent and even broken some times. Start with the above and on a slide-by-slide basis decide which rules you want to bend. That is smarter than throwing all the rules out from the start, right? Comments about this post welcome at the original blog.

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  • What Did You Do? is a Bad Question

    - by Ajarn Mark Caldwell
    Brian Moran (blog | Twitter) did a great presentation today for the PASS Professional Development Virtual Chapter on The Art of Questions.  One of the points that Brian made was that there are good questions and bad (or at least not-as-good) questions.  Good questions tend to open-up the conversation and engender positive reactions (perhaps even trust and respect) between the participants; and bad questions tend to close-down a conversation either through the narrow list of possible responses (e.g. strictly Yes/No) or through the negative reactions they can produce.  And this explains why I so frequently had problems troubleshooting real-time problems with users in the past.  I’ll explain that in more detail below, but before we go on, let me recommend that you watch the recording of Brian’s presentation to learn why the question Why is often problematic in the U.S. and yet we so often resort to it. For a short portion (3 years) of my career, I taught basic computer skills and Office applications in an adult vocational school, and this gave me ample opportunity to do live troubleshooting of user challenges with computers.  And like many people who ended up in computer related jobs, I also have had numerous times where I was called upon by less computer-savvy individuals to help them with some challenge they were having, whether it was part of my job or not.  One of the things that I noticed, especially during my time as a teacher, was that when I was helping somebody, typically the first question I would ask them was, “What did you do?”  This seemed to me like a good way to start my detective work trying to figure out what happened, what went wrong, how to fix it, and how to help the person avoid it again in the future.  I always asked it in a polite tone of voice as I was just trying to gather the facts before diving in deeper.  However; 99.999% of the time, I always got the same answer, “Nothing!”  For a long time this frustrated me because (remember I’m in detective mode at that point) I knew it could not possibly be true.  They HAD to have done SOMETHING…just tell me what were the last actions you took before this problem presented itself.  But no, they always stuck with “Nothing”.  At which point, with frustration growing, and not a little bit of disdain for their lack of helpfulness, I would usually ask them to move aside while I took over their machine and got them out of whatever they had gotten themselves into.  After a while I just grew used to the fact that this was the answer I would usually receive, but I always kept asking because for the .001% of the people who would actually tell me, I could then help them understand what went wrong and how to avoid it in the future. Now, after hearing Brian’s talk, I understand what the problem was.  Even though I meant to just be in an information gathering mode, the words I was using, “What did YOU do?” have such a strong negative connotation that people would instinctively go into defense-mode and stop sharing information that might make them look bad.  Many of them probably were not even consciously aware that they had gone on the defensive, but the self-preservation instinct, especially self-preservation of the ego, is so strong that people would end up there without even realizing it. So, if “What did you do” is a bad question, what would have been better?  Well, one suggestion that Brian makes in his talk is something along the lines of, “Can you tell me what led up to this?” or “what was happening on the computer right before this came up?”  It’s subtle, but the point is to take the focus off of the person and their behavior; instead depersonalizing it and talk about events from more of a 3rd-party observer point of view.  With this approach, people will be more likely to talk about what the computer did and what they did in response to it without feeling the interrogation spotlight is on them.  They are also more likely to mention other events that occurred around the same time that may or may not be related, but which could certainly help you troubleshoot a larger problem if it is not just user actions.  And that is the ultimate goal of your asking the questions.  So yes, it does matter how you ask the question; and there are such things as good questions and bad questions.  Excellent topic Brian!  Thanks for getting the thinking gears churning! (Cross-posted to the Professional Development Virtual Chapter blog.)

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  • Meet our 2009 Oracle Graduates in South Africa

    - by anca.rosu
    Focusing on the broader Oracle community, Oracle South Africa initiated its first skills development programme in May 1988. Since its inception the programme has developed and improved and every year more graduates are taken on board. The Oracle Graduate Programme is made up of specific learning paths designed around customer, partner and Oracle specifications and is structured to meet the urgent skills requirements in the Oracle “economy”. The training programmes have a specific duration and incorporate both theoretical and practical application of Oracle product sets. It is aimed at creating: Meaningful employment for graduates; Learning opportunities for individuals within the organization so that career growth opportunities are exploited to the fullest; Capacity building for small enterprises which is aligned to Oracle’s Enterprise Development Programme Meet our five graduates who joined us in December 2008 and have spent over a year with us! Let’s get their initial feedback on the graduate programme and on their assignment to Jordan. Lector   On the Oracle Graduate Programme: “The Oracle Graduate Programme is an experience of a life time. I would not trade it for anything. It’s challenging and rewarding. I am proud and happy to be in an organization like Oracle” On the assignment in Jordan: "Friendly, welcoming people, world class instructors always willing to go the extra mile. What more can you ask for?"   Lungile On the Oracle Graduate Programme: “I joined Oracle as part of the graduate intake for pre-sales in order to develop my skills and knowledge. Working at Oracle has been an overwhelmingly positive experience as it has encouraged me to progress with my personal development. I am hugely grateful. It has been a great challenge and an awesome opportunity.” On the assignment to Jordan: “Going to Jordan was a great opportunity and the experience of a lifetime. The people were very welcoming and friendly. The culture was totally different from ours - the food, the clothes and the weather. It was an amazingly different experience to work from Sunday to Thursday with Friday and Saturday as the weekend.” Thabo On the Oracle Graduate Programme: “Life is an infinite learning path. I truly value growth. I believe for one to grow, one needs to be challenged to your full potential. The Oracle Graduate Programme offers real growth – and so much more.” On the assignment to Jordan: “I was amazed by the cultural differences. I now understood that to be part of the global community, I must embrace our similarities and understand our differences.”   Albeauty On the Oracle Graduate Programme: “Responsibility, dedication, focus and taking initiative … these are the key points I learned from Oracle. It is such an honour to finally be part of the Oracle family. The graduate programme itself was a great experience as I managed to learn how Oracle operates – it has been the highlight of my year. I believe that my hard work will assist in the growth of the company.” On the Jordan assignment: “A memory worth embracing. Going to Jordan was a great opportunity as I learned a lot with respect to integration between different cultures and getting to adapt to all things different. I, along with almost every other graduate, discovered that Oracle is far more than a database company. Now I know there is far more to the ‘Big Red’ name.” Emmanuel On the Oracle Graduate Programme: “The programme gave me invaluable exposure to the ICT sector and also provided an opportunity to travel, network and exchange ideas with others. The formal training helped me to improve my presentation skills and gave me a better understanding of business etiquette and communication.” On the assignment to Jordan: “It was my first trip abroad. It was a great chance to get to know each other. I had the opportunity to share ideas, share personal stuff as a team. We met experts who gave us superb training in Oracle Technologies. It was great.”   If you have any questions related to this article feel free to contact  [email protected].  You can find our job opportunities via http://campus.oracle.com.   Technorati Tags: Oracle community,South Africa,Graduate Programme,Jordan,Technologies

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  • Advice on learning programming languages and math.

    - by Joris Ooms
    I feel like I'm getting stuck lately when it comes to learning about programming-related things; I thought I'd ask a question here and write it all down in the hope to get some pointers/advice from people. Perhaps writing it down helps me put things in perspective for myself aswell. I study Interactive Multimedia Design. This course is based on two things: graphic design on one hand, and web development on the other hand. I have quite a decent knowledge of web-related languages (the usual HTML/JS/PHP) and I'll be getting a course on ASP.NET next year. In my free time, I have learnt how to work with CodeIgniter, aswell as some diving into Ruby (and Rails) and basic iOS programming. In my first year of college I also did a class on Java (19/20 on the end result). This grade doesn't really mean anything though; I have the basics of OOP down but Java-wise, we learnt next to nothing. Considering the time I have been programming in, for example, PHP.. I can't say I'm bad at it. I'm definitely not good or great at it, but I'm decent. My teachers tell me I have the programming thing down. They just tell me I should keep on learning. So that's what I do, and I try to take in as much as possible; however, sometimes I'm unsure where to start and I have this tendency to always doubt myself. Now, for the 'question'. I want to get into iOS programming. I know iOS programming boils down to programming in Cocoa Touch and Objective-C. I also know Obj-C is a superset of C. I have done a class on C a couple of years ago, but I failed miserably. I got stuck at pointers and never really understood them.. Until like a month ago. I suddenly 'got' it. I have been working through a book on Objective-C for a week or so now, and I understand the basics (I'm at like.. chapter 6 or so). However, I keep running into similar problems as the ones I had when I did the C class: I suck at math. No, really. I come from a Latin-Modern Languages background in high school and I had nearly no math classes back then. I wanted to study Computer Science, but I failed there because of the miserable state of my mathematics knowledge. I can't explain why I'm suddenly talking about math here though, because it isn't directly related to programming.. yet it is. For example, the examples in the book I'm reading now are about programming a fraction-calculator. All good, I can do the programming when I get the formulas down.. but it takes me a full day or more to actually get to that point. I also find it hard to come up with ideas for myself. I made one small iOS app the other day and it's just a button / label kind of thing. When I press the button, it generates a random number. That's really all I could come up with. Can you 'learn' that? It probably comes down to creativity, but evidently, I'm not too great at being creative. Are there any sites or resources out there that provide something like a basic list of things you can program when you're just starting out? Maybe I'm focusing on too many things at once. I want to keep my HTML/CSS at a decent level, while learning PHP and CodeIgniter, while diving into Ruby on Rails and learning Objective-C and the iOS SDK at the same time. I just want to be good at something, I guess. The problem is that I can't seem to be happy with my PHP stuff. I want more, something 'harder'; that's why I decided to pick up the iOS thing. Like I said, I have the basics down of a lot of different languages. I can program something simple in Java, in C, in Objective-C as of this week.. but it ends there. Mostly because I can't come up with ideas for more complex applications, and also because I just doubt myself: 'Oh, that's too complex, I can never do that'. And then it ends there. To conclude my rant, let me basically rephrase my questions into a 'tl;dr' part. A. I want to get into iOS programming and I have basic knowledge of C/Objective-C. However, I struggle to come up with ideas of my own and implement them and I also suck at math which is something that isn't directly related to, yet often needed while programming. What can I do? B. I have an interest in a lot of different programming languages and I can't stop reading/learning. However, I don't feel like I'm good in anything. Should I perhaps focus on just one language for a year or longer, or keep taking it all in at the same time and hope I'll finally get them all down? C. Are there any resources out there that provide basic ideas of things I can program? I'm thinking about 'simple' command-line applications here to help me while studying C/Obj-C away from the whole iPhone SDK. Like I said, the examples in my book are mainly math-based (fraction calculator) and it's kinda hard. :( Thanks a lot for reading my post. I didn't plan it to be this long but oh well. Thanks in advance for any answers.

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  • using Unity Android In a sub view and add actionbar and style

    - by aeroxr1
    I exported a simple animation from Unity3D (version 4.5) in android project. With eclipse I modified the manifest and added another activity. In this activity I put a button that it makes start the animation,and this is the result. The action bar appear in the main activity but it doesn't in the unity's activity :( How can I add the action bar and the style of the first activity to unity's animation activity ? This is the unity's activity's code : package com.rabidgremlin.tut.redcube; import android.app.NativeActivity; import android.content.res.Configuration; import android.graphics.PixelFormat; import android.os.Bundle; import android.view.KeyEvent; import android.view.MotionEvent; import android.view.View; import android.view.ViewGroup; import android.view.Window; import android.view.WindowManager; import com.unity3d.player.UnityPlayer; public class UnityPlayerNativeActivity extends NativeActivity { protected UnityPlayer mUnityPlayer; // don't change the name of this variable; referenced from native code // Setup activity layout @Override protected void onCreate (Bundle savedInstanceState) { //requestWindowFeature(Window.FEATURE_NO_TITLE); super.onCreate(savedInstanceState); getWindow().takeSurface(null); //setTheme(android.R.style.Theme_NoTitleBar_Fullscreen); getWindow().setFormat(PixelFormat.RGB_565); mUnityPlayer = new UnityPlayer(this); /*if (mUnityPlayer.getSettings ().getBoolean ("hide_status_bar", true)) getWindow ().setFlags (WindowManager.LayoutParams.FLAG_FULLSCREEN, WindowManager.LayoutParams.FLAG_FULLSCREEN); */ setContentView(mUnityPlayer); mUnityPlayer.requestFocus(); } // Quit Unity @Override protected void onDestroy () { mUnityPlayer.quit(); super.onDestroy(); } // Pause Unity @Override protected void onPause() { super.onPause(); mUnityPlayer.pause(); } // eliminiamo questa onResume() e proviamo a modificare la onResume() // Resume Unity @Override protected void onResume() { super.onResume(); mUnityPlayer.resume(); } // inseriamo qualche modifica qui // This ensures the layout will be correct. @Override public void onConfigurationChanged(Configuration newConfig) { super.onConfigurationChanged(newConfig); mUnityPlayer.configurationChanged(newConfig); } // Notify Unity of the focus change. @Override public void onWindowFocusChanged(boolean hasFocus) { super.onWindowFocusChanged(hasFocus); mUnityPlayer.windowFocusChanged(hasFocus); } // For some reason the multiple keyevent type is not supported by the ndk. // Force event injection by overriding dispatchKeyEvent(). @Override public boolean dispatchKeyEvent(KeyEvent event) { if (event.getAction() == KeyEvent.ACTION_MULTIPLE) return mUnityPlayer.injectEvent(event); return super.dispatchKeyEvent(event); } // Pass any events not handled by (unfocused) views straight to UnityPlayer @Override public boolean onKeyUp(int keyCode, KeyEvent event) { return mUnityPlayer.injectEvent(event); } @Override public boolean onKeyDown(int keyCode, KeyEvent event) { return mUnityPlayer.injectEvent(event); } @Override public boolean onTouchEvent(MotionEvent event) { return mUnityPlayer.injectEvent(event); } /*API12*/ public boolean onGenericMotionEvent(MotionEvent event) { return mUnityPlayer.injectEvent(event); } } And this is the AndroidManifest.xml android:versionCode="1" android:versionName="1.0" > <!-- android:theme="@android:style/Theme.NoTitleBar"--> <supports-screens android:anyDensity="true" android:largeScreens="true" android:normalScreens="true" android:smallScreens="true" android:xlargeScreens="true" /> <application android:icon="@drawable/app_icon" android:label="@string/app_name" android:theme="@android:style/Theme.Holo.Light" > <activity android:name="com.rabidgremlin.tut.redcube.UnityPlayerNativeActivity" android:configChanges="mcc|mnc|locale|touchscreen|keyboard|keyboardHidden|navigation|orientation|screenLayout|uiMode|screenSize|smallestScreenSize|fontScale" android:label="@string/app_name" android:screenOrientation="portrait" > <!--android:launchMode="singleTask"--> <meta-data android:name="unityplayer.UnityActivity" android:value="true" /> <meta-data android:name="unityplayer.ForwardNativeEventsToDalvik" android:value="false" /> </activity> <activity android:name="com.rabidgremlin.tut.redcube.MainActivity" android:label="@string/title_activity_main" > <intent-filter> <action android:name="android.intent.action.MAIN" /> <category android:name="android.intent.category.LAUNCHER" /> </intent-filter> </activity> </application> <uses-sdk android:minSdkVersion="17" android:targetSdkVersion="19" /> <uses-feature android:glEsVersion="0x00020000" /> </manifest>

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  • Getting to grips with the stack in nasm

    - by MarkPearl
    Today I spent a good part of my day getting to grips with the stack and nasm. After looking at my notes on nasm I think this is one area for the course I am doing they could focus more on… So here are some snippets I have put together that have helped me understand a little bit about the stack… Simplest example of the stack You will probably see examples like the following in circulation… these demonstrate the simplest use of the stack… org 0x100 bits 16 jmp main main: push 42h push 43h push 44h mov ah,2h ;set to display characters pop dx    ;get the first value int 21h   ;and display it pop dx    ;get 2nd value int 21h   ;and display it pop dx    ;get 3rd value int 21h   ;and display it int 20h The output from above code would be… DCB Decoupling code using “call” and “ret” This is great, but it oversimplifies what I want to use the stack for… I do not know if this goes against the grain of assembly programmers or not, but I want to write loosely coupled assembly code – and I want to use the stack as a mechanism for passing values into my decoupled code. In nasm we have the call and return instructions, which provides a mechanism for decoupling code, for example the following could be done… org 0x100 bits 16 jmp main ;---------------------------------------- displayChar: mov ah,2h mov dx,41h int 21h ret ;---------------------------------------- main: call displayChar int 20h   This would output the following to the console A So, it would seem that call and ret allow us to jump to segments of our code and then return back to the calling position – a form of segmenting the code into what we would called in higher order languages “functions” or “methods”. The only issue is, in higher order languages there is a way to pass parameters into the functions and return results. Because of the primitive nature of the call and ret instructions, this does not seem to be obvious. We could of course use the registers to pass values into the subroutine and set values coming out, but the problem with this is we… Have a limited number of registers Are threading our code with tight coupling (it would be hard to migrate methods outside of their intended use in a particular program to another one) With that in mind, I turn to the stack to provide a loosely coupled way of calling subroutines… First attempt with the Stack Initially I thought this would be simple… we could use code that looks as follows to achieve what I want… org 0x100 bits 16 jmp main ;---------------------------------------- displayChar: mov ah,2h pop dx int 21h ret ;---------------------------------------- main: push 41h call displayChar int 20h   However running this application does not give the desired result, I want an ‘A’ to be returned, and I am getting something totally different (you will to). Reading up on the call and ret instructions a discovery is made… they are pushing and popping things onto and off the stack as well… When the call instruction is executed, the current value of IP (the address of the instruction to follow) is pushed onto the stack, when ret is called, the last value on the stack is popped off into the IP register. In effect what the above code is doing is as follows with the stack… push 41h push current value of ip pop current value of ip to dx pop 41h to ip This is not what I want, I need to access the 41h that I pushed onto the stack, but the call value (which is necessary) is putting something in my way. So, what to do? Remember we have other registers we can use as well as a thing called indirect addressing… So, after some reading around, I came up with the following approach using indirect addressing… org 0x100 bits 16 jmp main ;---------------------------------------- displayChar: mov bp,sp mov ah,2h mov dx,[bp+2] int 21h ret ;---------------------------------------- main: push 41h call displayChar int 20h In essence, what I have done here is used a trick with the stack pointer… it goes as follows… Push 41 onto the stack Make the call to the function, which will push the IP register onto the stack and then jump to the displayChar label Move the value in the stack point to the bp register (sp currently points at IP register) Move the at the location of bp minus 2 bytes to dx (this is now the value 41h) display it, execute the ret instruction, which pops the ip value off the stack and goes back to the calling point This approach is still very raw, some further reading around shows that I should be pushing the value of bp onto the stack before replacing it with sp, but it is the starting thread to getting loosely coupled subroutines. Let’s see if you get what the following output would be? org 0x100 bits 16 jmp main ;---------------------------------------- displayChar: mov bp,sp mov ah,2h mov dx,[bp+4] int 21h mov dx,[bp+2] int 21h ret ;---------------------------------------- main: push 41h push 42h call displayChar int 20h The output is… AB Where to from here? If by any luck some assembly programmer comes along and see this code and notices that I have made some fundamental flaw in my logic… I would like to know, so please leave a comment… appreciate any feedback!

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  • ASP.NET WebAPI Security 2: Identity Architecture

    - by Your DisplayName here!
    Pedro has beaten me to the punch with a detailed post (and diagram) about the WebAPI hosting architecture. So go read his post first, then come back so we can have a closer look at what that means for security. The first important takeaway is that WebAPI is hosting independent-  currently it ships with two host integration implementations – one for ASP.NET (aka web host) and WCF (aka self host). Pedro nicely shows the integration into the web host. Self hosting is not done yet so we will mainly focus on the web hosting case and I will point out security related differences when they exist. The interesting part for security (amongst other things of course) is the HttpControllerHandler (see Pedro’s diagram) – this is where the host specific representation of an HTTP request gets converted to the WebAPI abstraction (called HttpRequestMessage). The ConvertRequest method does the following: Create a new HttpRequestMessage. Copy URI, method and headers from the HttpContext. Copies HttpContext.User to the Properties<string, object> dictionary on the HttpRequestMessage. The key used for that can be found on HttpPropertyKeys.UserPrincipalKey (which resolves to “MS_UserPrincipal”). So the consequence is that WebAPI receives whatever IPrincipal has been set by the ASP.NET pipeline (in the web hosting case). Common questions are: Are there situations where is property does not get set? Not in ASP.NET – the DefaultAuthenticationModule in the HTTP pipeline makes sure HttpContext.User (and Thread.CurrentPrincipal – more on that later) are always set. Either to some authenticated user – or to an anonymous principal. This may be different in other hosting environments (again more on that later). Why so generic? Keep in mind that WebAPI is hosting independent and may run on a host that materializes identity completely different compared to ASP.NET (or .NET in general). This gives them a way to evolve the system in the future. How does WebAPI code retrieve the current client identity? HttpRequestMessage has an extension method called GetUserPrincipal() which returns the property as an IPrincipal. A quick look at self hosting shows that the moral equivalent of HttpControllerHandler.ConvertRequest() is HttpSelfHostServer.ProcessRequestContext(). Here the principal property gets only set when the host is configured for Windows authentication (inconsisteny). Do I like that? Well – yes and no. Here are my thoughts: I like that it is very straightforward to let WebAPI inherit the client identity context of the host. This might not always be what you want – think of an ASP.NET app that consists of UI and APIs – the UI might use Forms authentication, the APIs token based authentication. So it would be good if the two parts would live in a separate security world. It makes total sense to have this generic hand off point for identity between the host and WebAPI. It also makes total sense for WebAPI plumbing code (especially handlers) to use the WebAPI specific identity abstraction. But – c’mon we are running on .NET. And the way .NET represents identity is via IPrincipal/IIdentity. That’s what every .NET developer on this planet is used to. So I would like to see a User property of type IPrincipal on ApiController. I don’t like the fact that Thread.CurrentPrincipal is not populated. T.CP is a well established pattern as a one stop shop to retrieve client identity on .NET.  That makes a lot of sense – even if the name is misleading at best. There might be existing library code you want to call from WebAPI that makes use of T.CP (e.g. PrincipalPermission, or a simple .Name or .IsInRole()). Having the client identity as an ambient property is useful for code that does not have access to the current HTTP request (for calling GetUserPrincipal()). I don’t like the fact that that the client identity conversion from host to WebAPI is inconsistent. This makes writing security plumbing code harder. I think the logic should always be: If the host has a client identity representation, copy it. If not, set an anonymous principal on the request message. Btw – please don’t annoy me with the “but T.CP is static, and static is bad for testing” chant. T.CP is a getter/setter and, in fact I find it beneficial to be able to set different security contexts in unit tests before calling in some logic. And, in case you have wondered – T.CP is indeed thread static (and the name comes from a time where a logical operation was bound to a thread – which is not true anymore). But all thread creation APIs in .NET actually copy T.CP to the new thread they create. This is the case since .NET 2.0 and is certainly an improvement compared to how Win32 does things. So to sum it up: The host plumbing copies the host client identity to WebAPI (this is not perfect yet, but will surely be improved). or in other words: The current WebAPI bits don’t ship with any authentication plumbing, but solely use whatever authentication (and thus client identity) is set up by the host. WebAPI developers can retrieve the client identity from the HttpRequestMessage. Hopefully my proposed changes around T.CP and the User property on ApiController will be added. In the next post, I will detail how to add WebAPI specific authentication support, e.g. for Basic Authentication and tokens. This includes integrating the notion of claims based identity. After that we will look at the built-in authorization bits and how to improve them as well. Stay tuned.

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  • The Case of the Extra Page: Rendering Reporting Services as PDF

    - by smisner
    I had to troubleshoot a problem with a mysterious extra page appearing in a PDF this week. My first thought was that it was likely to caused by one of the most common problems that people encounter when developing reports that eventually get rendered as PDF is getting blank pages inserted into the PDF document. The cause of the blank pages is usually related to sizing. You can learn more at Understanding Pagination in Reporting Services in Books Online. When designing a report, you have to be really careful with the layout of items in the body. As you move items around, the body will expand to accommodate the space you're using and you might eventually tighten everything back up again, but the body doesn't automatically collapse. One of my favorite things to do in Reporting Services 2005 - which I dubbed the "vacu-pack" method - was to just erase the size property of the Body and let it auto-calculate the new size, squeezing out all the extra space. Alas, that method no longer works beginning with Reporting Services 2008. Even when you make sure the body size is as small as possible (with no unnecessary extra space along the top, bottom, left, or right side of the body), it's important to calculate the body size plus header plus footer plus the margins and ensure that the calculated height and width do not exceed the report's height and width (shown as the page in the illustration above). This won't matter if users always render reports online, but they'll get extra pages in a PDF document if the report's height and width are smaller than the calculate space. Beginning the Investigation In the situation that I was troubleshooting, I checked the properties: Item Property Value Body Height 6.25in   Width 10.5in Page Header Height 1in Page Footer Height 0.25in Report Left Margin 0.1in   Right Margin 0.1in   Top Margin 0.05in   Bottom Margin 0.05in   Page Size - Height 8.5in   Page Size - Width 11in So I calculated the total width using Body Width + Left Margin + Right Margin and came up with a value of 10.7 inches. And then I calculated the total height using Body Height + Page Header Height + Page Footer Height + Top Margin + Bottom Margin and got 7.6 inches. Well, page sizing couldn't be the reason for the extra page in my report because 10.7 inches is smaller than the report's width of 11 inches and 7.6 inches is smaller than the report's height of 8.5 inches. I had to look elsewhere to find the culprit. Conducting the Third Degree My next thought was to focus on the rendering size of the items in the report. I've adapted my problem to use the Adventure Works database. At the top of the report are two charts, and then below each chart is a rectangle that contains a table. In the real-life scenario, there were some graphics present as a background for the tables which fit within the rectangles that were about 3 inches high so the visual space of the rectangles matched the visual space of the charts - also about 3 inches high. But there was also a huge amount of white space at the bottom of the page, and as I mentioned at the beginning of this post, a second page which was blank except for the footer that appeared at the bottom. Placing a textbox beneath the rectangles to see if they would appear on the first page resulted the textbox's appearance on the second page. For some reason, the rectangles wanted a buffer zone beneath them. What's going on? Taking the Suspect into Custody My next step was to see what was really going on with the rectangle. The graphic appeared to be correctly sized, but the behavior in the report indicated the rectangle was growing. So I added a border to the rectangle to see what it was doing. When I added borders, I could see that the size of each rectangle was growing to accommodate the table it contains. The rectangle on the right is slightly larger than the one on the left because the table on the right contains an extra row. The rectangle is trying to preserve the whitespace that appears in the layout, as shown below. Closing the Case Now that I knew what the problem was, what could I do about it? Because of the graphic in the rectangle (not shown), I couldn't eliminate the use of the rectangles and just show the tables. But fortunately, there is a report property that comes to the rescue: ConsumeContainerWhitespace (accessible only in the Properties window). I set the value of this property to True. Problem solved. Now the rectangles remain fixed at the configured size and don't grow vertically to preserve the whitespace. Case closed.

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  • Talend Enterprise Data Integration overperforms on Oracle SPARC T4

    - by Amir Javanshir
    The SPARC T microprocessor, released in 2005 by Sun Microsystems, and now continued at Oracle, has a good track record in parallel execution and multi-threaded performance. However it was less suited for pure single-threaded workloads. The new SPARC T4 processor is now filling that gap by offering a 5x better single-thread performance over previous generations. Following our long-term relationship with Talend, a fast growing ISV positioned by Gartner in the “Visionaries” quadrant of the “Magic Quadrant for Data Integration Tools”, we decided to test some of their integration components with the T4 chip, more precisely on a T4-1 system, in order to verify first hand if this new processor stands up to its promises. Several tests were performed, mainly focused on: Single-thread performance of the new SPARC T4 processor compared to an older SPARC T2+ processor Overall throughput of the SPARC T4-1 server using multiple threads The tests consisted in reading large amounts of data --ten's of gigabytes--, processing and writing them back to a file or an Oracle 11gR2 database table. They are CPU, memory and IO bound tests. Given the main focus of this project --CPU performance--, bottlenecks were removed as much as possible on the memory and IO sub-systems. When possible, the data to process was put into the ZFS filesystem cache, for instance. Also, two external storage devices were directly attached to the servers under test, each one divided in two ZFS pools for read and write operations. Multi-thread: Testing throughput on the Oracle T4-1 The tests were performed with different number of simultaneous threads (1, 2, 4, 8, 12, 16, 32, 48 and 64) and using different storage devices: Flash, Fibre Channel storage, two stripped internal disks and one single internal disk. All storage devices used ZFS as filesystem and volume management. Each thread read a dedicated 1GB-large file containing 12.5M lines with the following structure: customerID;FirstName;LastName;StreetAddress;City;State;Zip;Cust_Status;Since_DT;Status_DT 1;Ronald;Reagan;South Highway;Santa Fe;Montana;98756;A;04-06-2006;09-08-2008 2;Theodore;Roosevelt;Timberlane Drive;Columbus;Louisiana;75677;A;10-05-2009;27-05-2008 3;Andrew;Madison;S Rustle St;Santa Fe;Arkansas;75677;A;29-04-2005;09-02-2008 4;Dwight;Adams;South Roosevelt Drive;Baton Rouge;Vermont;75677;A;15-02-2004;26-01-2007 […] The following graphs present the results of our tests: Unsurprisingly up to 16 threads, all files fit in the ZFS cache a.k.a L2ARC : once the cache is hot there is no performance difference depending on the underlying storage. From 16 threads upwards however, it is clear that IO becomes a bottleneck, having a good IO subsystem is thus key. Single-disk performance collapses whereas the Sun F5100 and ST6180 arrays allow the T4-1 to scale quite seamlessly. From 32 to 64 threads, the performance is almost constant with just a slow decline. For the database load tests, only the best IO configuration --using external storage devices-- were used, hosting the Oracle table spaces and redo log files. Using the Sun Storage F5100 array allows the T4-1 server to scale up to 48 parallel JVM processes before saturating the CPU. The final result is a staggering 646K lines per second insertion in an Oracle table using 48 parallel threads. Single-thread: Testing the single thread performance Seven different tests were performed on both servers. Given the fact that only one thread, thus one file was read, no IO bottleneck was involved, all data being served from the ZFS cache. Read File ? Filter ? Write File: Read file, filter data, write the filtered data in a new file. The filter is set on the “Status” column: only lines with status set to “A” are selected. This limits each output file to about 500 MB. Read File ? Load Database Table: Read file, insert into a single Oracle table. Average: Read file, compute the average of a numeric column, write the result in a new file. Division & Square Root: Read file, perform a division and square root on a numeric column, write the result data in a new file. Oracle DB Dump: Dump the content of an Oracle table (12.5M rows) into a CSV file. Transform: Read file, transform, write the result data in a new file. The transformations applied are: set the address column to upper case and add an extra column at the end, which is the concatenation of two columns. Sort: Read file, sort a numeric and alpha numeric column, write the result data in a new file. The following table and graph present the final results of the tests: Throughput unit is thousand lines per second processed (K lines/second). Improvement is the % of improvement between the T5140 and T4-1. Test T4-1 (Time s.) T5140 (Time s.) Improvement T4-1 (Throughput) T5140 (Throughput) Read/Filter/Write 125 806 645% 100 16 Read/Load Database 195 1111 570% 64 11 Average 96 557 580% 130 22 Division & Square Root 161 1054 655% 78 12 Oracle DB Dump 164 945 576% 76 13 Transform 159 1124 707% 79 11 Sort 251 1336 532% 50 9 The improvement of single-thread performance is quite dramatic: depending on the tests, the T4 is between 5.4 to 7 times faster than the T2+. It seems clear that the SPARC T4 processor has gone a long way filling the gap in single-thread performance, without sacrifying the multi-threaded capability as it still shows a very impressive scaling on heavy-duty multi-threaded jobs. Finally, as always at Oracle ISV Engineering, we are happy to help our ISV partners test their own applications on our platforms, so don't hesitate to contact us and let's see what the SPARC T4-based systems can do for your application! "As describe in this benchmark, Talend Enterprise Data Integration has overperformed on T4. I was generally happy to see that the T4 gave scaling opportunities for many scenarios like complex aggregations. Row by row insertion in Oracle DB is faster with more than 650,000 rows per seconds without using any bulk Oracle capabilities !" Cedric Carbone, Talend CTO.

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  • The Oracle Retail Week Awards - in review

    - by user801960
    The Oracle Retail Week Awards 2012 were another great success, building on the legacy of previous award ceremonies. Over 1,600 of the UK's top retailers gathered at the Grosvenor House Hotel and many of Europe's top retail leaders attended the prestigious Oracle Retail VIP Reception in the Grosvenor House Hotel's Red Bar. Over the years the Oracle Retail Week Awards have become a rallying point for the morale of the retail industry, and each nominated retailer served as a demonstration that the industry is fighting fit. It was an honour to speak to so many figureheads of UK - and global - retail. All of us at Oracle Retail would like to congratulate both the winners and the nominees for the awards. Retail is a cornerstone of the economy and it was inspiring to see so many outstanding demonstrations of innovation and dedication in the entries. Winners 2012   The Market Force Customer Service Initiative of the Year Winner: Dixons Retail: Knowhow Highly Commended: Hughes Electrical: Digital Switchover     The Deloitte Employer of the Year Winner: Morrisons     Growing Retailer of the Year Winner: Hallett Retail - The Concessions People Highly Commended: Blue Inc     The TCC Marketing/Advertising Campaign of the Year Winner: Sainsbury's: Feed your Family for £50     The Brandbank Multichannel Retailer of the Year Winner: Debenhams Highly Commended: Halfords     The Ashton Partnership Product Innovation of the Year Winner: Argos: Chad Valley Highly Commended: Halfords: Private label bikes     The RR Donnelley Pure-play Online Retailer of the Year Winner: Wiggle     The Hitachi Consulting Responsible Retailer of the Year Winner: B&Q: One Planet Home     The CA Technologies Retail Technology Initiative of the Year Winner: Oasis: Argyll Street flagship launch with iPad PoS     The Premier Tax Free Speciality Retailer of the Year Winner: Holland & Barrett     Store Design of the Year Winner: Next Home and Garden, Shoreham, Sussex Highly Commended: Dixons Retail, Black concept store, Birmingham Bullring     Store Manager of the Year Winner: Ian Allcock, Homebase, Aylesford Highly Commended: Darren Parfitt, Boots UK, Melton Mowbray Health Centre     The Wates Retail Destination of the Year Winner: Westfield, Stratford     The AlixPartners Emerging Retail Leader of the Year Winner: Catriona Marshall, HobbyCraft, Chief Executive     The Wipro Retail International Retailer of the Year Winner: Apple     The Clarity Search Retail Leader of the Year Winner: Ian Cheshire, Chief Executive, Kingfisher     The Oracle Retailer of the Year Winner: Burberry     Outstanding Contribution to Retail Winner: Lord Harris of Peckham     Oracle Retail and "Your Experience Platform" Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes. This business systems architecture simultaneously: Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations. Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc; Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.   Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.  

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  • How to use onSensorChanged sensor data in combination with OpenGL

    - by Sponge
    I have written a TestSuite to find out how to calculate the rotation angles from the data you get in SensorEventListener.onSensorChanged(). I really hope you can complete my solution to help people who will have the same problems like me. Here is the code, i think you will understand it after reading it. Feel free to change it, the main idea was to implement several methods to send the orientation angles to the opengl view or any other target which would need it. method 1 to 4 are working, they are directly sending the rotationMatrix to the OpenGl view. all other methods are not working or buggy and i hope someone knows to get them working. i think the best method would be method 5 if it would work, because it would be the easiest to understand but i'm not sure how efficient it is. the complete code isn't optimized so i recommend to not use it as it is in your project. here it is: import java.nio.ByteBuffer; import java.nio.ByteOrder; import java.nio.FloatBuffer; import javax.microedition.khronos.egl.EGL10; import javax.microedition.khronos.egl.EGLConfig; import javax.microedition.khronos.opengles.GL10; import static javax.microedition.khronos.opengles.GL10.*; import android.app.Activity; import android.content.Context; import android.content.pm.ActivityInfo; import android.hardware.Sensor; import android.hardware.SensorEvent; import android.hardware.SensorEventListener; import android.hardware.SensorManager; import android.opengl.GLSurfaceView; import android.opengl.GLSurfaceView.Renderer; import android.os.Bundle; import android.util.Log; import android.view.WindowManager; /** * This class provides a basic demonstration of how to use the * {@link android.hardware.SensorManager SensorManager} API to draw a 3D * compass. */ public class SensorToOpenGlTests extends Activity implements Renderer, SensorEventListener { private static final boolean TRY_TRANSPOSED_VERSION = false; /* * MODUS overview: * * 1 - unbufferd data directly transfaired from the rotation matrix to the * modelview matrix * * 2 - buffered version of 1 where both acceleration and magnetometer are * buffered * * 3 - buffered version of 1 where only magnetometer is buffered * * 4 - buffered version of 1 where only acceleration is buffered * * 5 - uses the orientation sensor and sets the angles how to rotate the * camera with glrotate() * * 6 - uses the rotation matrix to calculate the angles * * 7 to 12 - every possibility how the rotationMatrix could be constructed * in SensorManager.getRotationMatrix (see * http://www.songho.ca/opengl/gl_anglestoaxes.html#anglestoaxes for all * possibilities) */ private static int MODUS = 2; private GLSurfaceView openglView; private FloatBuffer vertexBuffer; private ByteBuffer indexBuffer; private FloatBuffer colorBuffer; private SensorManager mSensorManager; private float[] rotationMatrix = new float[16]; private float[] accelGData = new float[3]; private float[] bufferedAccelGData = new float[3]; private float[] magnetData = new float[3]; private float[] bufferedMagnetData = new float[3]; private float[] orientationData = new float[3]; // private float[] mI = new float[16]; private float[] resultingAngles = new float[3]; private int mCount; final static float rad2deg = (float) (180.0f / Math.PI); private boolean mirrorOnBlueAxis = false; private boolean landscape; public SensorToOpenGlTests() { } /** Called with the activity is first created. */ @Override public void onCreate(Bundle savedInstanceState) { super.onCreate(savedInstanceState); mSensorManager = (SensorManager) getSystemService(Context.SENSOR_SERVICE); openglView = new GLSurfaceView(this); openglView.setRenderer(this); setContentView(openglView); } @Override protected void onResume() { // Ideally a game should implement onResume() and onPause() // to take appropriate action when the activity looses focus super.onResume(); openglView.onResume(); if (((WindowManager) getSystemService(WINDOW_SERVICE)) .getDefaultDisplay().getOrientation() == 1) { landscape = true; } else { landscape = false; } mSensorManager.registerListener(this, mSensorManager .getDefaultSensor(Sensor.TYPE_ACCELEROMETER), SensorManager.SENSOR_DELAY_GAME); mSensorManager.registerListener(this, mSensorManager .getDefaultSensor(Sensor.TYPE_MAGNETIC_FIELD), SensorManager.SENSOR_DELAY_GAME); mSensorManager.registerListener(this, mSensorManager .getDefaultSensor(Sensor.TYPE_ORIENTATION), SensorManager.SENSOR_DELAY_GAME); } @Override protected void onPause() { // Ideally a game should implement onResume() and onPause() // to take appropriate action when the activity looses focus super.onPause(); openglView.onPause(); mSensorManager.unregisterListener(this); } public int[] getConfigSpec() { // We want a depth buffer, don't care about the // details of the color buffer. int[] configSpec = { EGL10.EGL_DEPTH_SIZE, 16, EGL10.EGL_NONE }; return configSpec; } public void onDrawFrame(GL10 gl) { // clear screen and color buffer: gl.glClear(GL10.GL_COLOR_BUFFER_BIT | GL10.GL_DEPTH_BUFFER_BIT); // set target matrix to modelview matrix: gl.glMatrixMode(GL10.GL_MODELVIEW); // init modelview matrix: gl.glLoadIdentity(); // move camera away a little bit: if ((MODUS == 1) || (MODUS == 2) || (MODUS == 3) || (MODUS == 4)) { if (landscape) { // in landscape mode first remap the rotationMatrix before using // it with glMultMatrixf: float[] result = new float[16]; SensorManager.remapCoordinateSystem(rotationMatrix, SensorManager.AXIS_Y, SensorManager.AXIS_MINUS_X, result); gl.glMultMatrixf(result, 0); } else { gl.glMultMatrixf(rotationMatrix, 0); } } else { //in all other modes do the rotation by hand: gl.glRotatef(resultingAngles[1], 1, 0, 0); gl.glRotatef(resultingAngles[2], 0, 1, 0); gl.glRotatef(resultingAngles[0], 0, 0, 1); if (mirrorOnBlueAxis) { //this is needed for mode 6 to work gl.glScalef(1, 1, -1); } } //move the axis to simulate augmented behaviour: gl.glTranslatef(0, 2, 0); // draw the 3 axis on the screen: gl.glVertexPointer(3, GL_FLOAT, 0, vertexBuffer); gl.glColorPointer(4, GL_FLOAT, 0, colorBuffer); gl.glDrawElements(GL_LINES, 6, GL_UNSIGNED_BYTE, indexBuffer); } public void onSurfaceChanged(GL10 gl, int width, int height) { gl.glViewport(0, 0, width, height); float r = (float) width / height; gl.glMatrixMode(GL10.GL_PROJECTION); gl.glLoadIdentity(); gl.glFrustumf(-r, r, -1, 1, 1, 10); } public void onSurfaceCreated(GL10 gl, EGLConfig config) { gl.glDisable(GL10.GL_DITHER); gl.glClearColor(1, 1, 1, 1); gl.glEnable(GL10.GL_CULL_FACE); gl.glShadeModel(GL10.GL_SMOOTH); gl.glEnable(GL10.GL_DEPTH_TEST); gl.glEnableClientState(GL10.GL_VERTEX_ARRAY); gl.glEnableClientState(GL10.GL_COLOR_ARRAY); // load the 3 axis and there colors: float vertices[] = { 0, 0, 0, 1, 0, 0, 0, 1, 0, 0, 0, 1 }; float colors[] = { 0, 0, 0, 0, 1, 0, 0, 1, 0, 1, 0, 1, 0, 0, 1, 1 }; byte indices[] = { 0, 1, 0, 2, 0, 3 }; ByteBuffer vbb; vbb = ByteBuffer.allocateDirect(vertices.length * 4); vbb.order(ByteOrder.nativeOrder()); vertexBuffer = vbb.asFloatBuffer(); vertexBuffer.put(vertices); vertexBuffer.position(0); vbb = ByteBuffer.allocateDirect(colors.length * 4); vbb.order(ByteOrder.nativeOrder()); colorBuffer = vbb.asFloatBuffer(); colorBuffer.put(colors); colorBuffer.position(0); indexBuffer = ByteBuffer.allocateDirect(indices.length); indexBuffer.put(indices); indexBuffer.position(0); } public void onAccuracyChanged(Sensor sensor, int accuracy) { } public void onSensorChanged(SensorEvent event) { // load the new values: loadNewSensorData(event); if (MODUS == 1) { SensorManager.getRotationMatrix(rotationMatrix, null, accelGData, magnetData); } if (MODUS == 2) { rootMeanSquareBuffer(bufferedAccelGData, accelGData); rootMeanSquareBuffer(bufferedMagnetData, magnetData); SensorManager.getRotationMatrix(rotationMatrix, null, bufferedAccelGData, bufferedMagnetData); } if (MODUS == 3) { rootMeanSquareBuffer(bufferedMagnetData, magnetData); SensorManager.getRotationMatrix(rotationMatrix, null, accelGData, bufferedMagnetData); } if (MODUS == 4) { rootMeanSquareBuffer(bufferedAccelGData, accelGData); SensorManager.getRotationMatrix(rotationMatrix, null, bufferedAccelGData, magnetData); } if (MODUS == 5) { // this mode uses the sensor data recieved from the orientation // sensor resultingAngles = orientationData.clone(); if ((-90 > resultingAngles[1]) || (resultingAngles[1] > 90)) { resultingAngles[1] = orientationData[0]; resultingAngles[2] = orientationData[1]; resultingAngles[0] = orientationData[2]; } } if (MODUS == 6) { SensorManager.getRotationMatrix(rotationMatrix, null, accelGData, magnetData); final float[] anglesInRadians = new float[3]; SensorManager.getOrientation(rotationMatrix, anglesInRadians); if ((-90 < anglesInRadians[2] * rad2deg) && (anglesInRadians[2] * rad2deg < 90)) { // device camera is looking on the floor // this hemisphere is working fine mirrorOnBlueAxis = false; resultingAngles[0] = anglesInRadians[0] * rad2deg; resultingAngles[1] = anglesInRadians[1] * rad2deg; resultingAngles[2] = anglesInRadians[2] * -rad2deg; } else { mirrorOnBlueAxis = true; // device camera is looking in the sky // this hemisphere is mirrored at the blue axis resultingAngles[0] = (anglesInRadians[0] * rad2deg); resultingAngles[1] = (anglesInRadians[1] * rad2deg); resultingAngles[2] = (anglesInRadians[2] * rad2deg); } } if (MODUS == 7) { SensorManager.getRotationMatrix(rotationMatrix, null, accelGData, magnetData); rotationMatrix = transpose(rotationMatrix); /* * this assumes that the rotation matrices are multiplied in x y z * order Rx*Ry*Rz */ resultingAngles[2] = (float) (Math.asin(rotationMatrix[2])); final float cosB = (float) Math.cos(resultingAngles[2]); resultingAngles[2] = resultingAngles[2] * rad2deg; resultingAngles[0] = -(float) (Math.acos(rotationMatrix[0] / cosB)) * rad2deg; resultingAngles[1] = (float) (Math.acos(rotationMatrix[10] / cosB)) * rad2deg; } if (MODUS == 8) { SensorManager.getRotationMatrix(rotationMatrix, null, accelGData, magnetData); rotationMatrix = transpose(rotationMatrix); /* * this assumes that the rotation matrices are multiplied in z y x */ resultingAngles[2] = (float) (Math.asin(-rotationMatrix[8])); final float cosB = (float) Math.cos(resultingAngles[2]); resultingAngles[2] = resultingAngles[2] * rad2deg; resultingAngles[1] = (float) (Math.acos(rotationMatrix[9] / cosB)) * rad2deg; resultingAngles[0] = (float) (Math.asin(rotationMatrix[4] / cosB)) * rad2deg; } if (MODUS == 9) { SensorManager.getRotationMatrix(rotationMatrix, null, accelGData, magnetData); rotationMatrix = transpose(rotationMatrix); /* * this assumes that the rotation matrices are multiplied in z x y * * note z axis looks good at this one */ resultingAngles[1] = (float) (Math.asin(rotationMatrix[9])); final float minusCosA = -(float) Math.cos(resultingAngles[1]); resultingAngles[1] = resultingAngles[1] * rad2deg; resultingAngles[2] = (float) (Math.asin(rotationMatrix[8] / minusCosA)) * rad2deg; resultingAngles[0] = (float) (Math.asin(rotationMatrix[1] / minusCosA)) * rad2deg; } if (MODUS == 10) { SensorManager.getRotationMatrix(rotationMatrix, null, accelGData, magnetData); rotationMatrix = transpose(rotationMatrix); /* * this assumes that the rotation matrices are multiplied in y x z */ resultingAngles[1] = (float) (Math.asin(-rotationMatrix[6])); final float cosA = (float) Math.cos(resultingAngles[1]); resultingAngles[1] = resultingAngles[1] * rad2deg; resultingAngles[2] = (float) (Math.asin(rotationMatrix[2] / cosA)) * rad2deg; resultingAngles[0] = (float) (Math.acos(rotationMatrix[5] / cosA)) * rad2deg; } if (MODUS == 11) { SensorManager.getRotationMatrix(rotationMatrix, null, accelGData, magnetData); rotationMatrix = transpose(rotationMatrix); /* * this assumes that the rotation matrices are multiplied in y z x */ resultingAngles[0] = (float) (Math.asin(rotationMatrix[4])); final float cosC = (float) Math.cos(resultingAngles[0]); resultingAngles[0] = resultingAngles[0] * rad2deg; resultingAngles[2] = (float) (Math.acos(rotationMatrix[0] / cosC)) * rad2deg; resultingAngles[1] = (float) (Math.acos(rotationMatrix[5] / cosC)) * rad2deg; } if (MODUS == 12) { SensorManager.getRotationMatrix(rotationMatrix, null, accelGData, magnetData); rotationMatrix = transpose(rotationMatrix); /* * this assumes that the rotation matrices are multiplied in x z y */ resultingAngles[0] = (float) (Math.asin(-rotationMatrix[1])); final float cosC = (float) Math.cos(resultingAngles[0]); resultingAngles[0] = resultingAngles[0] * rad2deg; resultingAngles[2] = (float) (Math.acos(rotationMatrix[0] / cosC)) * rad2deg; resultingAngles[1] = (float) (Math.acos(rotationMatrix[5] / cosC)) * rad2deg; } logOutput(); } /** * transposes the matrix because it was transposted (inverted, but here its * the same, because its a rotation matrix) to be used for opengl * * @param source * @return */ private float[] transpose(float[] source) { final float[] result = source.clone(); if (TRY_TRANSPOSED_VERSION) { result[1] = source[4]; result[2] = source[8]; result[4] = source[1]; result[6] = source[9]; result[8] = source[2]; result[9] = source[6]; } // the other values in the matrix are not relevant for rotations return result; } private void rootMeanSquareBuffer(float[] target, float[] values) { final float amplification = 200.0f; float buffer = 20.0f; target[0] += amplification; target[1] += amplification; target[2] += amplification; values[0] += amplification; values[1] += amplification; values[2] += amplification; target[0] = (float) (Math .sqrt((target[0] * target[0] * buffer + values[0] * values[0]) / (1 + buffer))); target[1] = (float) (Math .sqrt((target[1] * target[1] * buffer + values[1] * values[1]) / (1 + buffer))); target[2] = (float) (Math .sqrt((target[2] * target[2] * buffer + values[2] * values[2]) / (1 + buffer))); target[0] -= amplification; target[1] -= amplification; target[2] -= amplification; values[0] -= amplification; values[1] -= amplification; values[2] -= amplification; } private void loadNewSensorData(SensorEvent event) { final int type = event.sensor.getType(); if (type == Sensor.TYPE_ACCELEROMETER) { accelGData = event.values.clone(); } if (type == Sensor.TYPE_MAGNETIC_FIELD) { magnetData = event.values.clone(); } if (type == Sensor.TYPE_ORIENTATION) { orientationData = event.values.clone(); } } private void logOutput() { if (mCount++ > 30) { mCount = 0; Log.d("Compass", "yaw0: " + (int) (resultingAngles[0]) + " pitch1: " + (int) (resultingAngles[1]) + " roll2: " + (int) (resultingAngles[2])); } } }

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  • Go From Social Glum to Guru at the Social Media Rally Station @ OOW

    - by Kristin Rose
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} @OPN Partners,We have some #exciting news for you! Just when you thought Oracle OpenWorld #OOW couldn’t get any better; OPN wants to announce a little something called the Social Media Rally Station™. #OMG!Enough with the social talk, hash tags and @’s, since there will be plenty of that at Oracle OpenWorld! This awesome station full of experts is the opportunity you've been looking for to optimize your online presence. You’ll start by receiving an overall evaluation of where you stand online, and get customized, face-to-face, expert advice on how to better engage with your customers and find new prospects online! Here’s what will happen at the Social Media Rally Stations: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Partners will check in with a Rally Coordinator who will assess your needs and move you to the appropriate station. You will take part in a Professional Photo Station where you’ll get a head shot to use on social profiles, your own website, or for articles and posts about your company. Finally, the One-2-One Station Consultants will walk you through how you’re using social media today and next steps including, Google Alerts, Google Analytics, Search Engine Optimization, LinkedIn, Twitter, Facebook, Google+ and more. Finally, this is a custom engagement so you can decide how you want to focus the time. Go from Social Media glum to guru in under 25 minutes! Oh and a few other things to remember… Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} These Social Media Rally Stations will be taking place on: Sunday, 9/30 from 3-5 p.m.PT at the Esplanade level, Moscone South and Monday, 10/1 from 10 a.m. – 6 p.m. PT at the OPN Lounge in Moscone South, Exhibit Hall Level Please wear professional attire from the waist up for your head-shot Bring any login info for your social platforms Come prepared with questions for our One-2-One Consultants! If you have any questions before the hitting the ground running at the Social Media Station™ sponsored by Oracle and provided by Channel Maven Consulting, or if you’d like to schedule some time while you’re at Oracle OpenWorld, send an email to [email protected]. Oh and don’t forget to RT this post on Twitter and ‘like’ us on Facebook to spread the word! #Thanks!See you around the social-sphere,#OPN

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  • Visual Studio Little Wonders: Box Selection

    - by James Michael Hare
    So this week I decided I’d do a Little Wonder of a different kind and focus on an underused IDE improvement: Visual Studio’s Box Selection capability. This is a handy feature that many people still don’t realize was made available in Visual Studio 2010 (and beyond).  True, there have been other editors in the past with this capability, but now that it’s fully part of Visual Studio we can enjoy it’s goodness from within our own IDE. So, for those of you who don’t know what box selection is and what it allows you to do, read on! Sometimes, we want to select beyond the horizontal… The problem with traditional text selection in many editors is that it is horizontally oriented.  Sure, you can select multiple rows, but if you do you will pull in the entire row (at least for the middle rows).  Under the old selection scheme, if you wanted to select a portion of text from each row (a “box” of text) you were out of luck.  Box selection rectifies this by allowing you to select a box of text that bounded by a selection rectangle that you can grow horizontally or vertically.  So let’s think a situation that could occur where this comes in handy. Let’s say, for instance, that we are defining an enum in our code that we want to be able to translate into some string values (possibly to be stored in a database, output to screen, etc.). Perhaps such an enum would look like this: 1: public enum OrderType 2: { 3: Buy, // buy shares of a commodity 4: Sell, // sell shares of a commodity 5: Exchange, // exchange one commodity for another 6: Cancel, // cancel an order for a commodity 7: } 8:  Now, let’s say we are in the process of creating a Dictionary<K,V> to translate our OrderType: 1: var translator = new Dictionary<OrderType, string> 2: { 3: // do I really want to retype all this??? 4: }; Yes the example above is contrived so that we will pull some garbage if we do a multi-line select. I could select the lines above using the traditional multi-line selection: And then paste them into the translator code, which would result in this: 1: var translator = new Dictionary<OrderType, string> 2: { 3: Buy, // buy shares of a commodity 4: Sell, // sell shares of a commodity 5: Exchange, // exchange one commodity for another 6: Cancel, // cancel an order for a commodity 7: }; But I have a lot of junk there, sure I can manually clear it out, or use some search and replace magic, but if this were hundreds of lines instead of just a few that would quickly become cumbersome. The Box Selection Now that we have the ability to create box selections, we can select the box of text to delete!  Most of us are familiar with the fact we can drag the mouse (or hold [Shift] and use the arrow keys) to create a selection that can span multiple rows: Box selection, however, actually allows us to select a box instead of the typical horizontal lines: Then we can press the [delete] key and the pesky comments are all gone! You can do this either by holding down [Alt] while you select with your mouse, or by holding down [Alt+Shift] and using the arrow keys on the keyboard to grow the box horizontally or vertically. So now we have: 1: var translator = new Dictionary<OrderType, string> 2: { 3: Buy, 4: Sell, 5: Exchange, 6: Cancel, 7: }; Which is closer, but we still need an opening curly, the string to translate to, and the closing curly and comma. Fortunately, again, this is easy with box selections due to the fact box selection can even work for a zero-width selection! That is, hold down [Alt] and either drag down with no width, or hold down [Alt+Shift] and arrow down and you will define a selection range with no width, essentially, a vertical line selection: Notice the faint selection line on the right? So why is this useful? Well, just like with any selected range, we can type and it will replace the selection. What does this mean for box selections? It means that we can insert the same text all the way down on each line! If we have the same selection above, and type a curly and a space, we’d get: Imagine doing this over hundreds of lines and think of what a time saver it could be! Now make a zero-width selection on the other side: And type a curly and a comma, and we’d get: So close! Now finally, imagine we’ve already defined these strings somewhere and want to paste them in: 1: const private string BuyText = "Buy Shares"; 2: const private string SellText = "Sell Shares"; 3: const private string ExchangeText = "Exchange"; 4: const private string CancelText = "Cancel"; We can, again, use our box selection to pull out the constant names: And clicking copy (or [CTRL+C]) and then selecting a range to paste into: And finally clicking paste (or [CTRL+V]) to get the final result: 1: var translator = new Dictionary<OrderType, string> 2: { 3: { Buy, BuyText }, 4: { Sell, SellText }, 5: { Exchange, ExchangeText }, 6: { Cancel, CancelText }, 7: };   Sure, this was a contrived example, but I’m sure you’ll agree that it adds myriad possibilities of new ways to copy and paste vertical selections, as well as inserting text across a vertical slice. Summary: While box selection has been around in other editors, we finally get to experience it in VS2010 and beyond. It is extremely handy for selecting columns of information for cutting, copying, and pasting. In addition, it allows you to create a zero-width vertical insertion point that can be used to enter the same text across multiple rows. Imagine the time you can save adding repetitive code across multiple lines!  Try it, the more you use it, the more you’ll love it! Technorati Tags: C#,CSharp,.NET,Visual Studio,Little Wonders,Box Selection

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  • EU Digital Agenda scores 85/100

    - by trond-arne.undheim
    If the Digital Agenda was a bottle of wine and I were wine critic Robert Parker, I would say the Digital Agenda has "a great bouquet, many good elements, with astringent, dry and puckering mouth feel that will not please everyone, but still displaying some finesse. A somewhat controlled effort with no surprises and a few noticeable flaws in the delivery. Noticeably shorter aftertaste than advertised by the producers. Score: 85/100. Enjoy now". The EU Digital Agenda states that "standards are vital for interoperability" and has a whole chapter on interoperability and standards. With this strong emphasis, there is hope the EU's outdated standardization system finally is headed for reform. It has been 23 years since the legal framework of standardisation was completed by Council Decision 87/95/EEC8 in the Information and Communications Technology (ICT) sector. Standardization is market driven. For several decades the IT industry has been developing standards and specifications in global open standards development organisations (fora/consortia), many of which have transparency procedures and practices far superior to the European Standards Organizations. The Digital Agenda rightly states: "reflecting the rise and growing importance of ICT standards developed by certain global fora and consortia". Some fora/consortia, of course, are distorted, influenced by single vendors, have poor track record, and need constant vigilance, but they are the minority. Therefore, the recognition needs to be accompanied by eligibility criteria focused on openness. Will the EU reform its ICT standardization by the end of 2010? Possibly, and only if DG Enterprise takes on board that Information and Communications Technologies (ICTs) have driven half of the productivity growth in Europe over the past 15 years, a prominent fact in the EU's excellent Digital Competitiveness report 2010 published on Monday 17 May. It is ok to single out the ICT sector. It simply is the most important sector right now as it fuels growth in all other sectors. Let's not wait for the entire standardization package which may take another few years. Europe does not have time. The Digital Agenda is an umbrella strategy with deliveries from a host of actors across the Commission. For instance, the EU promises to issue "guidance on transparent ex-ante disclosure rules for essential intellectual property rights and licensing terms and conditions in the context of standard setting", by 2011 in the Horisontal Guidelines now out for public consultation by DG COMP and to some extent by DG ENTR's standardization policy reform. This is important. The EU will issue procurement guidance as interoperability frameworks are put into practice. This is a joint responsibility of several DGs, and is likely to suffer coordination problems, controversy and delays. We have seen plenty of the latter already and I have commented on the Commission's own interoperability elsewhere, with mixed luck. :( Yesterday, I watched the cartoonesque Korean western film The Good, the Bad and the Weird. In the movie (and I meant in the movie only), a bandit, a thief, and a bounty hunter, all excellent at whatever they do, fight for a treasure map. Whether that is a good analogy for the situation within the Commission, others are better judges of than I. However, as a movie fanatic, I still await the final shoot-out, and, as in the film, the only certainty is that "life is about chasing and being chased". The missed opportunity (in this case not following up the push from Member States to better define open standards based interoperability) is a casualty of the chaos ensued in the European Wild West (and I mean that in the most endearing sense, and my excuses beforehand to actors who possibly justifiably cannot bear being compared to fictional movie characters). Instead of exposing the ongoing fight, the EU opted for the legalistic use of the term "standards" throughout the document. This is a term that--to the EU-- excludes most standards used by the IT industry world wide. So, while it, for a moment, meant "weapon down", it will not lead to lasting peace. The Digital Agenda calls for the Member States to "Implement commitments on interoperability and standards in the Malmö and Granada Declarations by 2013". This is a far cry from the actual Ministerial Declarations which called upon the Commission to help them with this implementation by recognizing and further defining open standards based interoperability. Unless there is more forthcoming from the Commission, the market's judgement will be: you simply fall short. Generally, I think the EU focus now should be "from policy to practice" and the Digital Agenda does indeed stop short of tackling some highly practical issues. There is need for progress beyond the Digital Agenda. Here are some suggestions that would help Europe re-take global leadership on openness, public sector reform, and economic growth: A strong European software strategy centred around open standards based interoperability by 2011. An ambitious new eCommission strategy for 2011-15 focused on migration to open standards by 2015. Aligning the IT portfolio across the Commission into one Digital Agenda DG by 2012. Focusing all best practice exchange in eGovernment on one social networking site, epractice.eu (full disclosure: I had a role in getting that site up and running) Prioritizing public sector needs in global standardization over European standardization by 2014.

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  • Getting started with Oracle Database In-Memory Part III - Querying The IM Column Store

    - by Maria Colgan
    In my previous blog posts, I described how to install, enable, and populate the In-Memory column store (IM column store). This weeks post focuses on how data is accessed within the IM column store. Let’s take a simple query “What is the most expensive air-mail order we have received to date?” SELECT Max(lo_ordtotalprice) most_expensive_order FROM lineorderWHERE  lo_shipmode = 5; The LINEORDER table has been populated into the IM column store and since we have no alternative access paths (indexes or views) the execution plan for this query is a full table scan of the LINEORDER table. You will notice that the execution plan has a new set of keywords “IN MEMORY" in the access method description in the Operation column. These keywords indicate that the LINEORDER table has been marked for INMEMORY and we may use the IM column store in this query. What do I mean by “may use”? There are a small number of cases were we won’t use the IM column store even though the object has been marked INMEMORY. This is similar to how the keyword STORAGE is used on Exadata environments. You can confirm that the IM column store was actually used by examining the session level statistics, but more on that later. For now let's focus on how the data is accessed in the IM column store and why it’s faster to access the data in the new column format, for analytical queries, rather than the buffer cache. There are four main reasons why accessing the data in the IM column store is more efficient. 1. Access only the column data needed The IM column store only has to scan two columns – lo_shipmode and lo_ordtotalprice – to execute this query while the traditional row store or buffer cache has to scan all of the columns in each row of the LINEORDER table until it reaches both the lo_shipmode and the lo_ordtotalprice column. 2. Scan and filter data in it's compressed format When data is populated into the IM column it is automatically compressed using a new set of compression algorithms that allow WHERE clause predicates to be applied against the compressed formats. This means the volume of data scanned in the IM column store for our query will be far less than the same query in the buffer cache where it will scan the data in its uncompressed form, which could be 20X larger. 3. Prune out any unnecessary data within each column The fastest read you can execute is the read you don’t do. In the IM column store a further reduction in the amount of data accessed is possible due to the In-Memory Storage Indexes(IM storage indexes) that are automatically created and maintained on each of the columns in the IM column store. IM storage indexes allow data pruning to occur based on the filter predicates supplied in a SQL statement. An IM storage index keeps track of minimum and maximum values for each column in each of the In-Memory Compression Unit (IMCU). In our query the WHERE clause predicate is on the lo_shipmode column. The IM storage index on the lo_shipdate column is examined to determine if our specified column value 5 exist in any IMCU by comparing the value 5 to the minimum and maximum values maintained in the Storage Index. If the value 5 is outside the minimum and maximum range for an IMCU, the scan of that IMCU is avoided. For the IMCUs where the value 5 does fall within the min, max range, an additional level of data pruning is possible via the metadata dictionary created when dictionary-based compression is used on IMCU. The dictionary contains a list of the unique column values within the IMCU. Since we have an equality predicate we can easily determine if 5 is one of the distinct column values or not. The combination of the IM storage index and dictionary based pruning, enables us to only scan the necessary IMCUs. 4. Use SIMD to apply filter predicates For the IMCU that need to be scanned Oracle takes advantage of SIMD vector processing (Single Instruction processing Multiple Data values). Instead of evaluating each entry in the column one at a time, SIMD vector processing allows a set of column values to be evaluated together in a single CPU instruction. The column format used in the IM column store has been specifically designed to maximize the number of column entries that can be loaded into the vector registers on the CPU and evaluated in a single CPU instruction. SIMD vector processing enables the Oracle Database In-Memory to scan billion of rows per second per core versus the millions of rows per second per core scan rate that can be achieved in the buffer cache. I mentioned earlier in this post that in order to confirm the IM column store was used; we need to examine the session level statistics. You can monitor the session level statistics by querying the performance views v$mystat and v$statname. All of the statistics related to the In-Memory Column Store begin with IM. You can see the full list of these statistics by typing: display_name format a30 SELECT display_name FROM v$statname WHERE  display_name LIKE 'IM%'; If we check the session statistics after we execute our query the results would be as follow; SELECT Max(lo_ordtotalprice) most_expensive_order FROM lineorderWHERE lo_shipmode = 5; SELECT display_name FROM v$statname WHERE  display_name IN ('IM scan CUs columns accessed',                        'IM scan segments minmax eligible',                        'IM scan CUs pruned'); As you can see, only 2 IMCUs were accessed during the scan as the majority of the IMCUs (44) in the LINEORDER table were pruned out thanks to the storage index on the lo_shipmode column. In next weeks post I will describe how you can control which queries use the IM column store and which don't. +Maria Colgan

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • Day 4 - Game Sprites In Action

    - by dapostolov
    Yesterday I drew an image on the screen. Most exciting, but ... I spent more time blogging about it then actual coding. So this next little while I'm going to streamline my game and research and simply post key notes. Quick notes on the last session: The most important thing I wanted to point out were the following methods:           spriteBatch.Begin(SpriteBlendMode.AlphaBlend);           spriteBatch.Draw(sprite, position, Color.White);           spriteBatch.End(); The spriteBatch object is used to draw Textures and a 2D texture is called a Sprite A texture is generally an image, which is called an Asset in XNA The Draw Method in the Game1.cs is looped (until exit) and utilises the spriteBatch object to draw a Scene To begin drawing a Scene you call the Begin Method. To end a Scene you call the End Method. And to place an image on the Scene you call the Draw method. The most simple implementation of the draw method is:           spriteBatch.Draw(sprite, position, Color.White); 1) sprite - the 2D texture you loaded to draw 2) position - the 2d vector, a set of x & y coordinates 3) Color.White - the tint to apply to the texture, in this case, white light = nothing, nada, no tint. Game Sprites In Action! Today, I played around with Draw methods to get comfortable with their "quirks". The following is an example of the above draw method, but with more parameters available for us to use. Let's investigate!             spriteBatch.Draw(sprite, position2, null, Color.White, MathHelper.ToRadians(45.0f), new Vector2(sprite.Width / 2, sprite.Height / 2), 1.0F, SpriteEffects.None, 0.0F); The parameters (in order): 1) sprite  the texture to display 2) position2 the position on the screen / scene this can also be a rectangle 3) null the portion of the image to display within an image null = display full image this is generally used for animation strips / grids (more on this below) 4) Color.White Texture tinting White = no tint 5) MathHelper.ToRadians(45.0f) rotation of the object, in this case 45 degrees rotates from the set plotting point. 6) new Vector(0,0) the plotting point in this case the top left corner the image will rotate from the top left of the texture in the code above, the point is set to the middle of the image. 7) 1.0f Image scaling (1x) 8) SpriteEffects.None you can flip the image horizontally or vertically 9) 0.0f The z index of the image. 0 = closer, 1 behind? And playing around with different combinations I was able to come up with the following whacky display:   Checking off Yesterdays Intention List: learn game development terminology (in progress) - We learned sprite, scene, texture, and asset. how to place and position (rotate) a static image on the screen (completed) - The thing to note was, it's was in radians and I found a cool helper method to convert degrees into radians. Also, the image rotates from it's specified point. how to layer static images on the screen (completed) - I couldn't seem to get the zIndex working, but one things for sure, the order you draw the image in also determines how it is rendered on the screen. understand image scaling (in progress) - I'm not sure I have this fully covered, but for the most part plug a number in the scaling field and the image grows / shrinks accordingly. can we reuse images? (completed) - yes, I loaded one image and plotted the bugger all over the screen. understand how framerate is handled in XNA (in progress) - I hacked together some code to display the framerate each second. A framerate of 60 appears to be the standard. Interesting to note, the GameTime object does provide you with some cool timing capabilities, such as...is the game running slow? Need to investigate this down the road. how to display text , basic shapes, and colors on the screen (in progress) - i got text rendered on the screen, and i understand containing rectangles. However, I didn't display "shapes" & "colors" how to interact with an image (collision of user input?) (todo) how to animate an image and understand basic animation techniques (in progress) - I was able to create a stripe animation of numbers ranging from 1 - 4, each block was 40 x 40 pixles for a total stripe size of 160 x 40. Using the portion (source Rectangle) parameter, i limited this display to each section at varying intervals. It was interesting to note my first implementation animated at rocket speed. I then tried to create a smoother animation by limiting the redraw capacity, which seemed to work. I guess a little more research will have to be put into this for animating characters / scenes. how to detect colliding images or screen edges (todo) - but the rectangle object can detect collisions I believe. how to manipulate the image, lets say colors, stretching (in progress) - I haven't figured out how to modify a specific color to be another color, but the tinting parameter definately could be used. As for stretching, use the rectangle object as the positioning and the image will stretch to fit! how to focus on a segment of an image...like only displaying a frame on a film reel (completed) - as per basic animation techniques what's the best way to manage images (compression, storage, location, prevent artwork theft, etc.) (todo) Tomorrows Intention Tomorrow I am going to take a stab at rendering a game menu and from there I'm going to investigate how I can improve upon the code and techniques. Intention List: Render a menu, fancy or not Show the mouse cursor Hook up click event A basic animation of somesort Investigate image / menu techniques D.

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  • ORA-7445 Troubleshooting

    - by [email protected]
        QUICKLINK: Note 153788.1 ORA-600/ORA-7445 Lookup tool Note 1082674.1 : A Video To Demonstrate The Usage Of The ORA-600/ORA-7445 Lookup Tool [Video]   Have you observed an ORA-07445 error reported in your alert log? While the ORA-600 error is "captured" as a handled exception in the Oracle source code, the ORA-7445 is an unhandled exception error due to an OS exception which should result in the creation of a core file.  An ORA-7445 is a generic error, and can occur from anywhere in the Oracle code. The precise location of the error is identified by the core file and/or trace file it produces.  Looking for the best way to diagnose? Whenever an ORA-7445 error is raised a core file is generated.  There may be a trace file generated with the error as well.   Prior to 11g, the core files are located in the CORE_DUMP_DEST directory.   Starting with 11g, there is a new advanced fault diagnosability infrastructure to manage trace data.  Diagnostic files are written into a root directory for all diagnostic data called the ADR home.   Core files at 11g will go to the ADR HOME/cdump directory.   For more information on the Oracle 11g Diagnosability feature see Note 453125.1 11g Diagnosability Frequently Asked Questions Note 443529.1 11g Quick Steps to Package and Send Critical Error Diagnostic Information to Support[Video]   NOTE:  While the core file is captured in the Diagnosability infrastructure, the file may not be included with a diagnostic package.1.  Check the Alert LogThe alert log may indicate additional errors or other internal errors at the time of the problem.   In some cases, the ORA-7445 error will occur along with ORA-600, ORA-3113, ORA-4030 errors.  The ORA-7445 error can be side effects of the other problems and you should review the first error and associated core file or trace file and work down the list of errors.   Note 1020463.6 DIAGNOSING ORA-3113 ERRORS Note 1812.1 TECH:  Getting a Stack Trace from a CORE file Note 414966.1 RDA Documentation Index   If the ORA-7445 errors are not associated with other error conditions, ensure the trace data is not truncated. If you see a message at the end of the file   "MAX DUMP FILE SIZE EXCEEDED"   the MAX_DUMP_FILE_SIZE parameter is not setup high enough or to 'unlimited'. There could be vital diagnostic information missing in the file and discovering the root issue may be very difficult.  Set the MAX_DUMP_FILE_SIZE appropriately and regenerate the error for complete trace information. For pointers on deeper analysis of these errors see   Note 390293.1 Introduction to 600/7445 Internal Error Analysis Note 211909.1 Customer Introduction to ORA-7445 Errors 2.  Search 600/7445 Lookup Tool Visit My Oracle Support to access the ORA-00600 Lookup tool (Note 153788.1). The ORA-600/ORA-7445 Lookup tool may lead you to applicable content in My Oracle Support on the problem and can be used to investigate the problem with argument data from the error message or you can pull out key stack pointers from the associated trace file to match up against known bugs.3.  "Fine tune" searches in Knowledge Base As the ORA-7445 error indicates an unhandled exception in the Oracle source code, your search in the Oracle Knowledge Base will need to focus on the stack data from the core file or the trace file. Keep in mind that searches on generic argument data will bring back a large result set.  The more you can learn about the environment and code leading to the errors, the easier it will be to narrow the hit list to match your problem. Note 153788.1 ORA-600/ORA-7445 TroubleshooterNote 1082674.1 A Video To Demonstrate The Usage Of The ORA-600/ORA-7445 Lookup Tool [Video] NOTE:  If no trace file is captured, see Note 1812.1 TECH:  Getting a Stack Trace from a CORE file.  Core files are managed through 11g Diagnosability, but are not packaged with other diagnostic data automatically.  The core files can be quite large, but may be useful during analysis within Oracle Support.4.  If assistance is required from Oracle Should it become necessary to get assistance from Oracle Support on an ORA-7445 problem, please provide at a minimum, the Alert log  Associated tracefile(s) or incident package at 11g Patch level  information Core file(s)  Information about changes in configuration and/or application prior to  issues  If error is reproducible, a self-contained reproducible testcase: Note.232963.1 How to Build a Testcase for Oracle Data Server Support to Reproduce ORA-600 and ORA-7445 Errors RDA report or Oracle Configuration Manager information Oracle Configuration Manager Quick Start Guide Note 548815.1 My Oracle Support Configuration Management FAQ Note 414966.1 RDA Documentation Index ***For reference to the content in this blog, refer to Note.1092832.1 Master Note for Diagnosing ORA-600

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  • Part 1 - 12c Database and WLS - Overview

    - by Steve Felts
    The download of Oracle 12c database became available on June 25, 2013.  There are some big new features in 12c database and WebLogic Server will take advantage of them. Immediately, we will support using 12c database and drivers with WLS 10.3.6 and 12.1.1.  When the next version of WLS ships, additional functionality will be supported (those rows in the table below with all "No" values will get a "Yes).  The following table maps the Oracle 12c Database features supported with various combinations of currently available WLS releases, 11g and 12c Drivers, and 11g and 12c Databases. Feature WebLogic Server 10.3.6/12.1.1 with 11g drivers and 11gR2 DB WebLogic Server 10.3.6/12.1.1 with 11g drivers and 12c DB WebLogic Server 10.3.6/12.1.1 with 12c drivers and 11gR2 DB WebLogic Server 10.3.6/12.1.1 with 12c drivers and 12c DB JDBC replay No No No Yes (Active GridLink only in 10.3.6, add generic in 12.1.1) Multi Tenant Database No Yes (except set container) No Yes (except set container) Dynamic switching between Tenants No No No No Database Resident Connection pooling (DRCP) No No No No Oracle Notification Service (ONS) auto configuration No No No No Global Database Services (GDS) No Yes (Active GridLink only) No Yes (Active GridLink only) JDBC 4.1 (using ojdbc7.jar files & JDK 7) No No Yes Yes  The My Oracle Support (MOS) document covering this is "WebLogic Server 12.1.1 and 10.3.6 Support for Oracle 12c Database [ID 1564509.1]" at the link https://support.oracle.com/epmos/faces/DocumentDisplay?id=1564509.1. The following documents are also key references:12c Oracle Database Developer Guide http://docs.oracle.com/cd/E16655_01/appdev.121/e17620/toc.htm 12c Oracle Database Administrator's Guide http://docs.oracle.com/cd/E16655_01/server.121/e17636/toc.htm . I plan to write some related blog articles not to duplicate existing product documentation but to introduce the features, provide some examples, and tie together some information to make it easier to understand. How do you get started with 12c?  The easiest way is to point your data source at a 12c database.  The only change on the WLS side is to update the URL in your data source (assuming that you are not just upgrading your database).  You can continue to use the 11.2.0.3 driver jar files that shipped with WLS 10.3.6 or 12.1.1.  You shouldn't see any changes in your application.  You can take advantage of enhancements on the database side that don't affect the mid-tier.  On the WLS side, you can take advantage of using Global Data Service or connecting to a tenant in a multi-tenant database transparently. If you want to use the 12c client jar files, it's a bit of work because they aren't shipped with WLS and you can't just drop in ojdbc6.jar as in the old days.  You need to use a matched set of jar files and they need to come before existing jar files in the CLASSPATH.  The MOS article is written from the standpoint that you need to get the jar files directly - download almost 1G and install over 600M footprint to get 15 jar files.  Assuming that you have the database installed and you can get access to the installation (or ask the DBA), you need to copy the 15 jar files to each machine with a WLS installation and get them in your CLASSPATH.  You can play with setting the PRE_CLASSPATH but the more practical approach may be to just update WL_HOME/common/bin/commEnv.sh directly.  There's a change in the transaction completion behavior (read the MOS) so if you think you might run into that, you will want to set -Doracle.jdbc.autoCommitSpecCompliant=false.  Also if you are running with Active GridLink, you must set -Doracle.ucp.PreWLS1212Compatible=true (how's that for telling you that this is fixed in WLS 12.1.2).  Once you get the configuration out of the way, you can start using the new ojdbc7.jar in place of the ojdbc6.jar to get the new JDBC 4.1 API's.  You can also start using Application Continuity.  This feature is also known as JDBC Replay because when a connection fails you get a new one with all JDBC operations up to the failure point automatically replayed.  As you might expect, there are some limitations but it's an interesting feature.  Obviously I'm going to focus on the 12c database features that we can leverage in WLS data source.  You will need to read other sources or the product documentation to get all of the new features.

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  • Some notes on Reflector 7

    - by CliveT
    Both Bart and I have blogged about some of the changes that we (and other members of the team) have made to .NET Reflector for version 7, including the new tabbed browsing model, the inclusion of Jason Haley's PowerCommands add-in and some improvements to decompilation such as handling iterator blocks. The intention of this blog post is to cover all of the main new features in one place, and to describe the three new editions of .NET Reflector 7. If you'd simply like to try out the latest version of the beta for yourself you can do so here. Three new editions .NET Reflector 7 will come in three new editions: .NET Reflector .NET Reflector VS .NET Reflector VSPro The first edition is just the standalone Windows application. The latter two editions include the Windows application, but also add the power of Reflector into Visual Studio so that you can save time switching tools and quickly get to the bottom of a debugging issue that involves third-party code. Let's take a look at some of the new features in each edition. Tabbed browsing .NET Reflector now has a tabbed browsing model, in which the individual tabs have independent histories. You can open a new tab to view the selected object by using CTRL+CLICK. I've found this really useful when I'm investigating a particular piece of code but then want to focus on some other methods that I find along the way. For version 7, we wanted to implement the basic idea of tabs to see whether it is something that users will find helpful. If it is something that enhances productivity, we will add more tab-based features in a future version. PowerCommands add-in We have also included Jason Haley's PowerCommands add-in as part of version 7. This add-in provides a number of useful commands, including support for opening .xap files and extracting the constituent assemblies, and a query editor that allows C# queries to be written and executed against the Reflector object model . All of the PowerCommands features can be turned on from the options menu. We will be really interested to see what people are finding useful for further integration into the main tool in the future. My personal favourite part of the PowerCommands add-in is the query editor. You can set up as many of your own queries as you like, but we provide 25 to get you started. These do useful things like listing all extension methods in a given assembly, and displaying other lower-level information, such as the number of times that a given method uses the box IL instruction. These queries can be extracted and then executed from the 'Run Query' context menu within the assembly explorer. Moreover, the queries can be loaded, modified, and saved using the built-in editor, allowing very specific user customization and sharing of queries. The PowerCommands add-in contains many other useful utilities. For example, you can open an item using an external application, work with enumeration bit flags, or generate assembly binding redirect files. You can see Bart's earlier post for a more complete list. .NET Reflector VS .NET Reflector VS adds a brand new Reflector object browser into Visual Studio to save you time opening .NET Reflector separately and browsing for an object. A 'Decompile and Explore' option is also added to the context menu of references in the Solution Explorer, so you don't need to leave Visual Studio to look through decompiled code. We've also added some simple navigation features to allow you to move through the decompiled code as quickly and easily as you can in .NET Reflector. When this is selected, the add-in decompiles the given assembly, Once the decompilation has finished, a clone of the Reflector assembly explorer can be used inside Visual Studio. When Reflector generates the source code, it records the location information. You can therefore navigate from the source file to other decompiled source using the 'Go To Definition' context menu item. This then takes you to the definition in another decompiled assembly. .NET Reflector VSPro .NET Reflector VSPro builds on the features in .NET Reflector VS to add the ability to debug any source code you decompile. When you decompile with .NET Reflector VSPro, a matching .pdb is generated, so you can use Visual Studio to debug the source code as if it were part of the project. You can now use all the standard debugging techniques that you are used to in the Visual Studio debugger, and step through decompiled code as if it were your own. Again, you can select assemblies for decompilation. They are then decompiled. And then you can debug as if they were one of your own source code files. The future of .NET Reflector As I have mentioned throughout this post, most of the new features in version 7 are exploratory steps and we will be watching feedback closely. Although we don't want to speculate now about any other new features or bugs that will or won't be fixed in the next few versions of .NET Reflector, Bart has mentioned in a previous post that there are lots of improvements we intend to make. We plan to do this with great care and without taking anything away from the simplicity of the core product. User experience is something that we pride ourselves on at Red Gate, and it is clear that Reflector is still a long way off our usual standards. We plan for the next few versions of Reflector to be worked on by some of our top usability specialists who have been involved with our other market-leading products such as the ANTS Profilers and SQL Compare. I re-iterate the need for the really great simple mode in .NET Reflector to remain intact regardless of any other improvements we are planning to make. I really hope that you enjoy using some of the new features in version 7 and that Reflector continues to be your favourite .NET development tool for a long time to come.

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  • Amanda Todd&ndash;What Parents Can Learn From Her Story

    - by D'Arcy Lussier
    Amanda Todd was a bullied teenager who committed suicide this week. Her story has become headline news due in part to her You Tube video she posted telling her story:   The story is heartbreaking for so many reasons, but I wanted to talk about what we as parents can learn from this. Being the dad to two girls, one that’s 10, I’m very aware of the dangers that the internet holds. When I saw her story, one thing jumped out at me – unmonitored internet access at an early age. My daughter (then 9) came home from a friends place once and asked if she could be in a YouTube video with her friend. Apparently this friend was allowed to do whatever she wanted on the internet, including posting goofy videos. This set off warning bells and we ensured our daughter realized the dangers and that she was not to ever post videos of herself. In looking at Amanda’s story, the access to unmonitored internet time along with just being a young girl and being flattered by an online predator were the key events that ultimately led to her suicide. Yes, the reaction of her classmates and “friends” was horrible as well, I’m not diluting that. But our youth don’t fully understand yet that what they do on the internet today will follow them potentially forever. And the people they meet online aren’t necessarily who they claim to be. So what can we as parents learn from Amanda’s story? Parents Shouldn’t Feel Bad About Being Internet Police Our job as parents is in part to protect our kids and keep them safe, even if they don’t like our measures. This includes monitoring, supervising, and restricting their internet activities. In our house we have a family computer in the living room that the kids can watch videos and surf the web. It’s in plain view of everyone, so you can’t hide what you’re looking at. If our daughter goes to a friend’s place, we ask about what they did and what they played. If the computer comes up, we ask about what they did on it. Luckily our daughter is very up front and honest in telling us things, so we have very open discussions. Parents Need to Be Honest About the Dangers of the Internet I’m sure every generation says that “kids grow up so fast these days”, but in our case the internet really does push our kids to be exposed to things they otherwise wouldn’t experience. One wrong word in a Google search, a click of a link in a spam email, or just general curiosity can expose a child to things they aren’t ready for or should never be exposed to (and I’m not just talking about adult material – have you seen some of the graphic pictures from war zones posted on news sites recently?). Our stance as parents has been to be open about discussing the dangers with our kids before they encounter any content – be proactive instead of reactionary. Part of this is alerting them to the monsters that lurk on the internet as well. As kids explore the world wide web, they’re eventually going to encounter some chat room or some Facebook friend invite or other personal connection with someone. More than ever kids need to be educated on the dangers of engaging with people online and sharing personal information. You can think of it as an evolved discussion that our parents had with us about using the phone: “Don’t say ‘I’m home alone’, don’t say when mom or dad get home, don’t tell them any information, etc.” Parents Need to Talk Self Worth at Home Katie makes the point better than I ever could (one bad word towards the end): Our children need to understand their value beyond what the latest issue of TigerBeat says, or the media who continues flaunting physical attributes over intelligence and character, or a society that puts focus on status and wealth. They also have to realize that just because someone pays you a compliment, that doesn’t mean you should ignore personal boundaries and limits. What does this have to do with the internet? Well, in days past if you wanted to be social you had to go out somewhere. Now you can video chat with any number of people from the comfort of wherever your laptop happens to be – and not just text but full HD video with sound! While innocent children head online in the hopes of meeting cool people, predators with bad intentions are heading online too. As much as we try to monitor their online activity and be honest about the dangers of the internet, the human side of our kids isn’t something we can control. But we can try to influence them to see themselves as not needing to search out the acceptance of complete strangers online. Way easier said than done, but ensuring self-worth is something discussed, encouraged, and celebrated is a step in the right direction. Parental Wake Up Call This post is not a critique of Amanda’s parents. The reality is that cyber bullying/abuse is happening every day, and there are millions of parents that have no clue its happening to their children. Amanda’s story is a wake up call that our children’s online activities may be putting them in danger. My heart goes out to the parents of this girl. As a father of daughters, I can’t imagine what I would do if I found my daughter having to hide in a ditch to avoid a mob or call 911 to report my daughter had attempted suicide by drinking bleach or deal with a child turning to drugs/alcohol/cutting to cope. It would be horrendous if we as parents didn’t re-evaluate our family internet policies in light of this event. And in the end, Amanda’s video was meant to bring attention to her plight and encourage others going through the same thing. We may not be kids, but we can still honour her memory by helping safeguard our children.

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  • In the Groove: PASS Board Year 1, Q3

    - by Denise McInerney
    It's nine months into my first year on the PASS Board and I feel like I've found my rhythm. I've accomplished one of the goals I set out for the year and have made progress on others. Here's a recap of the last few months. Anti-Harassment Policy & Process Completed In April I began work on a Code of Conduct for the PASS Summit. The Board had several good discussions and various PASS members provided feedback. You can read more about that in this blog post. Since the document was focused on issues of harassment we renamed it the "Anti-Harassment Policy " and it was approved by the Board in August. The next step was to refine the guideliness and process for enforcement of the AHP. A subcommittee worked on this and presented an update to the Board at the September meeting. You can read more about that in this post, and you can find the process document here. Global Growth Expanding PASS' reach and making the organization relevant to SQL Server communities around the world has been a focus of the Board's work in 2012. We took the Global Growth initiative out to the community for feedback, and everyone on the Board participated, via Twitter chats, Town Hall meetings, feedback forums and in-person discussions. This community participation helped shape and refine our plans. Implementing the vision for Global Growth goes across all portfolios. The Virtual Chapters are well-positioned to help the organization move forward in this area. One outcome of the Global Growth discussions with the community is the expansion of two of the VCs from country-specific to language-specific. Thanks to the leadership in Brazil & Mexico for taking the lead here. I look forward to continued success for the Portuguese- and Spanish-language Virtual Chapters. Together with the Global Chinese VC PASS is off to a good start in making the VC's truly global. Virtual Chapters The VCs continue to grow and expand. Volunteers recently rebooted the Azure and Virutalization VCs, and a new  Education VC will be launching soon. Every week VCs offer excellent free training on a variety of topics. It's the dedication of the VC leaders and volunteers that make all this possible and I thank them for it. Board meeting The Board had an in-person meeting in September in San Diego, CA.. As usual we covered a number of topics including governance changes to support Global Growth, the upcoming Summit, 2013 events and the (then) upcoming PASS election. Next Up Much of the last couple of months has been focused on preparing for the PASS Summit in Seattle Nov. 6-9. I'll be there all week;  feel free to stop me if you have a question or concern, or just to introduce yourself.  Here are some of the places you can find me: VC Leaders Meeting Tuesday 8:00 am the VC leaders will have a meeting. We'll review some of the year's highlights and talk about plans for the next year Welcome Reception The VCs will be at the Welcome Reception in the new VC Lounge. Come by, learn more about what the VCs have to offer and meet others who share your interests. Exceptional DBA Awards Party I'm looking forward to seeing PASS Women in Tech VC leader Meredith Ryan receive her award at this event sponsored by Red Gate Session Presentation I will be presenting a spotlight session entitled "Stop Bad Data in Its OLTP Tracks" on Wednesday at 3:00 p.m. Exhibitor Reception This reception Wednesday evening in the Expo Hall is a great opportunity to learn more about tools and solutions that can help you in your job. Women in Tech Luncheon This year marks the 10th WIT Luncheon at PASS. I'm honored to be on the panel with Stefanie Higgins, Kevin Kline, Kendra Little and Jen Stirrup. This event is on Thursday at 11:30. Community Appreciation Party Thursday evening don't miss this event thanking all of you for everthing you do for PASS and the community. This year we will be at the Experience Music Project and it promises to be a fun party. Board Q & A Friday  9:45-11:15  am the members of the Board will be available to answer your questions. If you have a question for us, or want to hear what other members are thinking about, come by room 401 Friday morning.

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  • Java EE at JavaOne - A Few Picks from a Very Rich Line-up

    - by Janice J. Heiss
    A rich and diverse set of sessions cast a spotlight on Java EE at this year’s JavaOne, ranging from the popular Web Framework Smackdown, to Java EE 6 and Spring, to sessions exploring Java EE 7, and one on the implications of HTML5. Some of the world’s best EE architects and developers will be sharing their insight and expertise. If only I could be at ten places at once!BOF4149 - Web Framework Smackdown 2012    Markus Eisele - Principal IT Architect, msg systems ag    Graeme Rocher - Senior Staff Engineer, VMware    James Ward - Developer Evangelist, Heroku    Ed Burns - Consulting Member of Technical Staff, Oracle    Santiago Pericasgeertsen - Software Engineer, Oracle* Monday, Oct 1, 8:30 PM - 9:15 PM - Parc 55 - Cyril Magnin II/III Much has changed since the first Web framework smackdown, at JavaOne 2005. Or has it? The 2012 edition of this popular panel discussion surveys the current landscape of Web UI frameworks for the Java platform. The 2005 edition featured JSF, Webwork, Struts, Tapestry, and Wicket. The 2012 edition features representatives of the current crop of frameworks, with a special emphasis on frameworks that leverage HTML5 and thin-server architecture. Java Champion Markus Eisele leads the lively discussion with panelists James Ward (Play), Graeme Rocher (Grails), Edward Burns (JSF) and Santiago Pericasgeertsen (Avatar).CON6430 - Java EE and Spring Framework Panel Discussion    Richard Hightower - Developer, InfoQ    Bert Ertman - Fellow, Luminis    Gordon Dickens - Technical Architect, IT101, Inc.    Chris Beams - Senior Technical Staff, VMware    Arun Gupta - Technology Evangelist, Oracle* Tuesday, Oct 2, 10:00 AM - 11:00 AM - Parc 55 - Cyril Magnin II/III In the age of Java EE 6 and Spring 3, enterprise Java developers have many architectural choices, including Java EE 6 and Spring, but which one is right for your project? Many of us have heard the debate and seen the flame wars—it’s a topic with passionate community members, and it’s a vibrant debate. If you are looking for some level-headed discussion, grounded in real experience, by developers who have tried both, then come join this discussion. InfoQ’s Java editors moderate the discussion, and they are joined by independent consultants and representatives from both Java EE and VMWare/SpringSource.BOF4213 - Meet the Java EE 7 Specification Leads   Linda Demichiel - Consulting Member of Technical Staff, Oracle   Bill Shannon - Architect, Oracle* Tuesday, Oct 2, 5:30 PM - 6:15 PM – Parc 55 - Cyril Magnin II/III This is your chance to meet face-to-face with the engineers who are developing the next version of the Java EE platform. In this session, the specification leads for the leading technologies that are part of the Java EE 7 platform discuss new and upcoming features and answer your questions. Come prepared with your questions, your feedback, and your suggestions for new features in Java EE 7 and beyond.CON10656 - JavaEE.Next(): Java EE 7, 8, and Beyond    Ian Robinson - IBM Distinguished Engineer, IBM    Mark Little - JBoss CTO, NA    Scott Ferguson - Developer, Caucho Technology    Cameron Purdy - VP Development, Oracle*Wednesday, Oct 3, 4:30 PM - 5:30 PM - Parc 55 - Cyril Magnin II/IIIIn this session, hear from a distinguished panel of industry and open source luminaries regarding where they believe the Java EE community is headed, starting with Java EE 7. The focus of Java EE 7 and 8 is mostly on the cloud, specifically aiming to bring platform as a service (PaaS) providers and application developers together so that portable applications can be deployed on any cloud infrastructure and reap all its benefits in terms of scalability, elasticity, multitenancy, and so on. Most importantly, Java EE will leverage the modularization work in the underlying Java SE platform. Java EE will, of course, also update itself for trends such as HTML5, caching, NoSQL, ployglot programming, map/reduce, JSON, REST, and improvements to existing core APIs.CON7001 - HTML5 WebSocket and Java    Danny Coward - Java, Oracle*Wednesday, Oct 3, 4:30 PM - 5:30 PM - Parc 55 - Cyril Magnin IThe family of HTML5 technologies has pushed the pendulum away from rich client technologies and toward ever-more-capable Web clients running on today’s browsers. In particular, WebSocket brings new opportunities for efficient peer-to-peer communication, providing the basis for a new generation of interactive and “live” Web applications. This session examines the efforts under way to support WebSocket in the Java programming model, from its base-level integration in the Java Servlet and Java EE containers to a new, easy-to-use API and toolset that are destined to become part of the standard Java platform.

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  • PeopleSoft at Alliance 2012 Executive Forum

    - by John Webb
    Guest Posting From Rebekah Jackson This week I jointed over 4,800 Higher Ed and Public Sector customers and partners in Nashville at our annual Alliance conference.   I got lost easily in the hallways of the sprawling Gaylord Opryland Hotel. I carried the resort map with me, and I would still stand for several minutes at a very confusing junction, studying the map and the signage on the walls. Hallways led off in many directions, some with elevators going down here and stairs going up there. When I took a wrong turn I would instantly feel stuck, lose my bearings, and occasionally even have to send out a call for help.    It strikes me that the theme for the Executive Forum this year outlines a less tangible but equally disorienting set of challenges that our higher education customer’s CIOs are facing: Making Decisions at the Intersection of Business Value, Strategic Investment, and Enterprise Technology. The forces acting upon higher education institutions today are not neat, straight-forward decision points, where one can glance to the right, glance to the left, and then quickly choose the best course of action. The operational, technological, and strategic factors that must be considered are complex, interrelated, messy…and the stakes are high. Michael Horn, co-author of “Disrupting Class: How Disruptive Innovation Will Change the Way the World Learns”, set the tone for the day. He introduced the model of disruptive innovation, which grew out of the research he and his colleagues have done on ‘Why Successful Organizations Fail’. Highly simplified, the pattern he shared is that things start out decentralized, take a leap to extreme centralization, and then experience progressive decentralization. Using computers as an example, we started with a slide rule, then developed the computer which centralized in the form of mainframes, and gradually decentralized to mini-computers, desktop computers, laptops, and now mobile devices. According to Michael, you have more computing power in your cell phone than existed on the planet 60 years ago, or was on the first rocket that went to the moon. Applying this pattern to Higher Education means the introduction of expensive and prestigious private universities, followed by the advent of state schools, then by community colleges, and now online education. Michael shared statistics that indicate 50% of students will be taking at least one on line course by 2014…and by some measures, that’s already the case today. The implication is that technology moves from being the backbone of the campus, the IT department’s domain, and pushes into the academic core of the institution. Innovative programs are underway at many schools like Bellevue and BYU Idaho, joined by startups and disruptive new players like the Khan Academy.   This presents both threat and opportunity for higher education institutions, and means that IT decisions cannot afford to be disconnected from the institution’s strategic plan. Subsequent sessions explored this theme.    Theo Bosnak, from Attain, discussed the model they use for assessing the complete picture of an institution’s financial health. Compounding the issue are the dramatic trends occurring in technology and the vendors that provide it. Ovum analyst Nicole Engelbert, shared her insights next and suggested that incremental changes are no longer an option, instead fundamental changes are affecting the landscape of enterprise technology in higher ed.    Nicole closed with her recommendation that institutions focus on the trends in higher education with an eye towards the strategic requirements and business value first. Technology then is the enabler.   The last presentation of the day was from Tom Fisher, Sr. Vice President of Cloud Services at Oracle. Tom runs the delivery arm of the Cloud Services group, and shared his thoughts candidly about his experiences with cloud deployments as well as key issues around managing costs and security in cloud deployments. Okay, we’ve covered a lot of ground at this point, from financials planning, business strategy, and cloud computing, with the possibility that half of the institutions in the US might not be around in their current form 10 years from now. Did I forget to mention that was raised in the morning session? Seems a little hard to believe, and yet Michael Horn made a compelling point. Apparently 100 years ago, 8 of the top 10 education institutions in the world were German. Today, the leading German school is ranked somewhere in the 40’s or 50’s. What will the landscape be 100 years from now? Will there be an institution from China, India, or Brazil in the top 10? As Nicole suggested, maybe US parents will be sending their children to schools overseas much sooner, faced with the ever-increasing costs of a US based education. Will corporations begin to view skill-based certification from an online provider as a viable alternative to a 4 year degree from an accredited institution, fundamentally altering the education industry as we know it?

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  • Employee Engagement Q&A with John Brunswick

    - by Kellsey Ruppel
    As we are focusing this week on Employee Engagement, I recently sat down with industry expert and thought leader John Brunswick on the topic. Here is the Q&A dialogue we shared.  Q: How do you effectively engage employees to drive business value?A: Motivation, both extrinsic and intrinsic, combined with the relevancy of various channels to support it.  Beyond chaining business strategies like compensation models within an organization, engagement ultimately is most successful when driven by employee's motivations.  Business value derived from engagement through technical capabilities can be objectively measured through metrics like the rate and accuracy of problem solving for a given business function or frequency of innovation created.  Providing employees performing "knowledge work" with capabilities that allow them to perform work with a higher degree of accuracy in the same or ideally less time, adds value for that individual and in turn, drives their level of engagement to drive business value. Q: Organizations with high levels of employee engagement outperform the total stock market index by 22%. Can you comment on why you think this might be? A: Alignment through shared purpose.  Zappos is an excellent example of a culture that arguably has higher than average levels of employee engagement and it permeates every aspect of their organization – embodied externally through their customer experience.  I recently made my first purchase with them and it was obvious through their web experience, visual design, communication style, customer service and attention to detail down to green packaging, that they have an amazingly strong shared purpose.  The Zappos.com ‘About page’ outlines their "Family Core Values", the first three being "Deliver WOW Through Service, Embrace and Drive Change & Create Fun and A Little Weirdness" – all reflected externally in my interaction with them.  Strong shared purpose enables higher product and service experience, equating to a dedicated customer base, repeat purchases and expanded marketshare. Q: Have you seen any trends in the market regarding employee engagement? A: Some companies now see offering a form of social engagement similar to Facebook and LinkedIn as standard communication infrastructure like email or instant messaging.  Originally offered as standalone tools, the value is now seen when these capabilities are offered in an integrated fashion in the context of business entities.  An emerging area of focus is around employee activities related to their organization on external social platforms, implicitly creating external communities with employees acting on behalf of the brand and interacting with each other (e.g. Twitter).  Companies have reached a formal understand that this now established communication medium requires strategies allowing employees to engage.  I have personally met colleagues from Oracle, like Oracle User Experience Director Ultan O'Broin (@ultan), via Twitter before meeting first through internal channels. Q: Employee engagement is important, but what about engaging customers and partners? A: The last few years we have witnessed an interesting evolution from the novelty of self-service to expectations of "intelligent" self-service.  From a consumer standpoint, engagement can end up being a key differentiator, especially in mature markets.  Customers that perform some level of interaction with a brand develop greater affinity for the brand and have a greater probability of acting as an advocate.  As organizations move toward a model of deeper engagement, they must ensure that their business is positioned to support deeper relationships, offering potentially greater transparency. From a partner standpoint greater engagement can lead to new types of business opportunities, much in the way that Amazon.com offers a unified shopping experience that can potentially span various vendors.  This same model can be extended to blending services and product delivery models, based on a closeness not easily possible before increased capability of engagement mechanisms. Q: What types of solutions are available to successfully deliver employee engagement? A: Solutions enabling higher levels of engagement do so on the basis of relevancy.  This relevancy is generally supported by aspects of content management, social collaboration, business intelligence, portal and process management technologies.  These technologies can help deliver an experience tailored to a given role or process within an organization that applies equally to work that is structured or unstructured, appearing in the form of functionality as simple as an online employee directory search, knowledge communities supported by social collaboration, as well as more feature rich business intelligence dashboards and portals. Looking to learn more about how to effectively engage your employees? Check out this webcast, or read more from John Brunswick. 

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