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  • Meet Thomas, the Most Innovational person in Oracle Direct EMEA of Q1

    - by Maria Sandu
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Thomas was voted, by his peers,  the most Innovational person in Oracle Direct EMEA of Q1, the first quarter of this fiscal! Thomas, a Business Development Consultant at Oracle Direct’s Applications Team, taught himself how to use and leverage the power of social engagement consistent with Oracle’s Social Media Policy.  From these learning's he provided both his and other applications teams in Dublin with huge amounts of training and has presented his findings to the teams on more than one occasion. It is important to recognise that this isn't just a great idea....it actually works! The results speak for themselves. Thomas is engaging with customers and prospects via their preferred channel of communication and creating a strong personal social brand. We congratulate Thomas for his efforts of raising Social Media to the next level within Business Development Group. He put a lot of work into Social Selling, as one of the first within the BDG and set the example for a new innovative approach on how to sell anno 2013. He deserves to be recognized for this. His contribution to social media has been a great inspiration for all Business Development Consultants or Business Relationship Consultants. He knows what he talks about and has great conversion rates out of his social media campaigns. And he doesn't mind sharing his knowledge with everybody. Great effort in searching for new ways of communication and social selling. Thomas has shown great initiative towards leveraging the social media and networks (twitter, linkedin) to find new business opportunities in a previously way. He has shown great out-of-the-box thinking while addressing new companies and prospects and has shared those experiences and ideas to help his colleagues use the same approach. This included a presentation, informational emails and a general helpful attitude from him. He also shared his success stories from his innovational approach.  Thomas is showing initiative with an innovative and fresh character, truly helping people to try something new  with a focus on selling across channels and working for the CRM team which is focused on selling social. We think the way Thomas positions social, by using social is innovative and inspirational. What better way to tell your clients do social, by engaging with them on a social platform? Going always the extra mile, we believe, that Thomas Brits, is an innovator from the day he walked into Oracle Direct. The way Thomas operates on the work floor by introducing new ideas to find the best opportunities as possible shows he runs the extra mile for coming up with new ideas around how to engage with customers more efficiently for instance via Social Media. Thomas also organises power hours/days for the team. He is the best! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • links for 2010-04-22

    - by Bob Rhubart
    Barry N. Perkins: Unique Business Value vs. Unique IT "Some solutions may look good today, solving a budget challenge by reducing cost, or solving a specific tactical challenge, but result in highly complex environments, that may be difficult to manage and maintain and limit the future potential of your business. Put differently, some solutions might push today's challenge into the future, resulting in a more complex and expensive solution." -- Barry N. Perkins, VP Oracle Modernization & Oracle Integrated Solutions (tags: oracle otn enterprisearchitecture modernization) Paul Homchick: The Information Driven Value Chain - Part 2 Paul Homchick continues his series with a look "at the way investments have been made in enterprise software in an effort to create and manage value, and how systems are moving from a controlled-process approach design towards gathering and using dynamically using information." (tags: oracle otn enterprisearchitecture) @vambenepe: The battle of the Cloud Frameworks: Application Servers redux? "The battle of the Cloud Frameworks has started," says William Vambenepe, "and it will look a lot like the battle of the Application Servers which played out over the last decade and a half." (tags: oracle otn cloud frameworks appserver) @ORACLENERD: COLLABORATE: Day 4 Wrap Up Oraclenerd feesses up: "The day started out with the realization that I pulled off the best (COLLABORATE - self annointed) prank ever. Twitter was...all atwitter about the fact that Mark Rittman was Oracle's Person of the Year. Of course it wasn't true. If you look at the picture, you'll realize that he's wearing exactly the same clothes in the magazine cover as he is in real life." (tags: collaborate2010 oracleace) Oracle's Hal Stern at Cloud Expo: "We've Moved from 'What' to 'How'" | Cloud Computing Journal "Hal also spoke a bit about building 'a sustainable IT model.' By this, he said he didn't mean the various Green IT and similar efforts that 'are all about data center efficiency. I think the operational model is just as important. Many enterprises are managing a tremendous amount of complexity, and it's hard to make this sustainable.'" -- Cloud News Desk (tags: oracle cloud cloudexpo halstern) @ORACLENERD: COLLABORATE: The Beach Party "Then tiki statues somehow were incorporated into various dances" -- Oracle ACE Chet "oraclenerd" Justice (tags: 0racle otn oracleace collaborate2010 oaug ioug lasvegas) David Andrews: Collaborate Day Two "Collaborate 2010 has focused on helping attendees understand what is already available and how to make more effective use of it. This does not sound exciting but it is extremely valuable. Most customers use only a small fraction of the capability of the products they already own. Helping them understand all the additional things they could be doing without buying anything more is very valuable." -- David Andrews (tags: oracle oaug collaborate2010 ioug)

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  • Oracle Open World starts on Sunday, Sept 30

    - by Mike Dietrich
    Oracle Open World 2012 starts on Sunday this week - and we are really looking forward to see you in one of our presentations, especially theDatabase Upgrade on SteriodsReal Speed, Real Customers, Real Secretson Monday, Oct 1, 12:15pm in Moscone South 307(just skip the lunch - the boxed food is not healthy at all): Monday, Oct 1, 12:15 PM - 1:15 PM - Moscone South - 307 Database Upgrade on Steroids:Real Speed, Real Customers, Real Secrets Mike Dietrich - Consulting Member Technical Staff, Oracle Georg Winkens - Technical Manager, Amadeus Data Processing Carol Tagliaferri - Senior Development Manager, Oracle  Looking to improve the performance of your database upgrade and learn about other ways to reduce upgrade time? Isn’t everyone? In this session, you will learn directly from Oracle’s Upgrade Development team about what you can do to speed things up. Find out about ways to reduce upgrade downtime such as using a transient logical standby database and/or Oracle GoldenGate, and get other hints and tips. Learn about new features that improve upgrade performance and reduce downtime. Hear Georg Winkens, DB Services technical manager from Amadeus, speak about his upgrade experience, and get real-life performance measurements and advice for a successful upgrade. . And don't forget: we already start on Sunday so if you'd like to learn about the SAP database upgrades at Deutsche Messe: Sunday, Sep 30, 11:15 AM - 12:00 PM - Moscone West - 2001Oracle Database Upgrade to 11g Release 2 with SAP Applications Andreas Ellerhoff - DBA, Deutsche Messe AG Mike Dietrich - Consulting Member Technical Staff, Oracle Jan Klokkers - Sr.Director SAP Development, Oracle Deutsche Messe began to use Oracle6 Database at the end of the 1980s and has been using Oracle Database technology together with SAP applications successfully since 2002. At the end of 2010, it took the first steps of an upgrade to Oracle Database 11g Release 2 (11.2), and since mid-2011, all SAP production systems there run successfully with Oracle Database 11g. This presentation explains why Deutsche Messe uses Oracle Database together with SAP applications, discusses the many reasons for the upgrade to Release 11g, and focuses on the operational top aspects from a DBA perspective. . And unfortunately the Hands-On-Lab is sold out already ... We would like to apologize but we have absolutely ZERO influence on either the number of runs or the number of available seats.  Tuesday, Oct 2, 10:15 AM - 12:45 PM - Marriott Marquis - Salon 12/13 Hands On Lab:Upgrading an Oracle Database Instance, Using Best Practices Roy Swonger - Senior Director, Software Development, Oracle Carol Tagliaferri - Senior Development Manager, Oracle Mike Dietrich - Consulting Member Technical Staff, Oracle Cindy Lim - PMTS, Oracle Carol Palmer - Principal Product Manager, Oracle This hands-on lab gives participants the opportunity to work through a database upgrade from an older release of Oracle Database to the very latest Oracle Database release available. Participants will learn how the improved automation of the upgrade process and the generation of fix-up scripts can quickly help fix database issues prior to upgrading. The lab also uses the new parallel upgrade feature to improve performance of the upgrade, resulting in less downtime. Come get inside information about database upgrades from the Database Upgrade development team. . See you soon

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  • Partner Webcast: Innovation in Products - October 1st, 2012 at 04:00 PM CET (03:00 PM GMT) Program

    - by Richard Lefebvre
    I am pleased to invite you to join the Innovations in Products – webcast. Innovations in Products will present Oracle Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire System Integrator's implementation personnel to conduct successful after sales in their Customer projects. Innovations in Products will be presented on the 1st Monday of each quarter after the billable day (4:00 to 5:00 PM CET). The webcast is intended for System Integrator's Implementation Certified Specialists but Innovations in Products is open for other system Integrator's personnel as well. At first, two Oracle representatives will discuss Oracle's contribution to partners. Then you will see product breakout session followed by Q&A with Oracle Experts. Each session will last for maximum 1 hour. A Q&A document covering all questions and answers will be made available after the webcast. What are the Benefits for partners? Find out how Innovations in Products helps you to improve your after sales Discover new functions and features so you can enrich your Customers's solution Learn more about Oracle products, especially sales positioning Hear crucial questions raised by colleague alike, learn from their interest Engage and present your questions to subject experts Be inspired of the richness of Oracle's product portfolio – for your and your customer's benefit. Note: Should you already be familiar with a specific Product, then choose another one. Doing so you would expand your knowledge of the overall product portfolio. Some presentations contain product demonstration, although these presentations are not intended to be extremely detailed technical presentations. Product breakout sessions available on October 1st:   Topics Speaker To Register Fusion HCM Social Capabilities, Enterprise social capabilities embedded in how you run your business Anca Dumitru, HCM Presales Consultant, EMEA Presales Center CLICK HERE Oracle Fusion Applications Security Concepts, Overview Alexandra Dan, Applications Technology Presales Consultant, EMEA Presales Centre CLICK HERE Fusion Financials Overview - Focus on Fusion Payables, Meeting the Payables' Challenges Elena Nita, Senior ERP Sales Consultant, EMEA Presales Center CLICK HERE Introduction to Oracle RightNow CX, Empowering companies to engage directly with their customers through great Social, Web, Chat and Contact Center experiences. Cais Champsi, Presales Consultant, EMEA Presales Centre CLICK HERE Oracle Endeca Information Discovery, Product Overview Emma Palii, BI Sales Consultant, EMEA Presales Center CLICK HERE To access previously presented 23 Applications Products presentations and 6 Public Sector Value Proposition presentations, please click here. You might want to bookmark the overall registration page Innovations in Products October 1st and the global event calendar page events.oracle.com. Delivery Format Innovations in Products – program is a series of FREE prerecorded Oracle product presentations followed by Q&A. It will be delivered over the Web. Participants have the opportunity to submit questions during the web cast via chat and subject matter experts will provide verbal answers live. Innovations in Products consists of several parallel prerecorded product breakout sessions, each lasting for max. 1 hour. At first, two Oracle representatives will discuss Oracle's contribution to Partners. Then you'll see the product breakout sessions followed by Q&A with Oracle Experts. A Q&A document covering all questions and answers will be made available after the webcast. You can also see Innovations in Products afterwards as its content will be available online for the next 6-12 months. The next Innovations in Products web casts will be presented as follows: October 1st 2012 January 14th 2013 April 8th 2013. Note: Depending on local network bandwidth please allow some seconds time the presentations to download. You might want to refresh your screen by pressing F5. Duration: Maximum 1 hour For further information please contact me Markku Rouhiainen. Best regards Markku Rouhiainen Director, Applications Partner Enablement EMEA

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  • MIXing it Up a Bit

    - by andrewbrust
    Another March, another MIX.  For the fifth year running now, Microsoft has chosen to put on a conference aimed less at software development, per se, and more at the products, experiences and designs that software development can generate.  In all four prior MIX events, the focus of the show, its keynotes and breakout sessions has been on Web products.  On day 1 of MIX 2010 that focus shifted to Windows Phone 7 Series (WP7). What little we had seen of WP7 had been shown to us in a keynote presentation, given by Microsoft’s Joe Belfiore, at the Mobile World Congress in Barcelona, Spain last month.  And today, Mr. Belfiore reprised his showmanship for the MIX 2010 audience.  Joe showed us the ins and outs of WP7 and, in a breakout session, even gave us a sneak peek of Office (specifically, Excel) on WP7.  We didn’t get to see that one month ago in Barcelona, nor did get to see email messages opened for reading, which we saw today. But beyond a tour of the phone itself, impressive though that is, we got to see apps running on it.  Those apps included Associated Press news, Seesmic (a major Twitter client) and Foursquare (a social media darling).  All three ran, ran well, and looked markedly different and better from their corresponding versions on iPhone and Android.  And the games we saw looked even better. To me though, the best demos involved the creation of WP7 apps, using Silverlight in Visual Studio and Expression Blend.  These demos were so effective because they showed important apps being built in very few steps, and by Microsoft executives to boot.  Scott Guthrie showed us how to build a Twitter API app in Visual Strudio.   Jon Harris showed us how to build a photo management and viewer application in Expression Blend, using virtually no code.  Demos of apps built from scratch to F5 without the benefit of a teacher, could be challenging.  But they went off fine, without a hitch and without a ton of opaque, generated code.  Everything written, be it C# or XAML, was easily understood, and the results were impressive. That means lots of developers can do this, and I think it means a lot will.  What I’ve seen, thus far, of iPhone and Android development looks very tedious by comparison.  Development for those platforms involve a collection of tools that integrate only to a point.  Dev work for WP7 involves use of Visual Studio, Silverlight and the same debugging experience .NET developers already know.  This was very exciting for me. All the demos harkened back to days of building apps for with Visual Basic…design the front-end, put in code-behind and then hit F5.  And that makes sense, because the phone platform, and the PC of the early 90s are both, essentially, client OS machines.  The Web was minimal and the “device” was everything. Same is true of this phone.  It’s a client app contraption that fits in your pocket. And if the platforms are comparable, hopefully so too will be the draw of ease-of-development.   WP7 has the potential to make mobile developers want to switch over, and to convince enterprise developers to get into the phone scene.  Will this propel the new phone platform to new heights, and restore Microsoft’s competiveness in the mobile arena? I hope so.  I think so.  And if Microsoft uses developers to build themselves a victory, that would be beneficial and would show that Microsoft has learned from its failures, as well as its successes.  Today I saw a few beautiful apps.  Tomorrow I hope I see a slew of others; maybe not as polished, but plentiful, attractive and stable.  That would be a victory for Microsoft, and for developers.  And it would show everyone else that developers are the kingmakers.  They need cheap, efficient dev tools and lots of respect.  Microsoft has always been the company to provide that.  Hopefully, with WP7, they will return to that persona and see how very timeless it is.

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  • Is SugarCRM really adequate for custom development (or adequate at all)? [closed]

    - by dukeofgaming
    Have you used SugarCRM for custom development successfully?, if so, have you done it programmatically or through the Module Builder? Were you successful? If not, why? I used SugarCRM for a project about two years ago, I ran into errors from the very installation, having to hack the actual installation file to deploy the software in the server and other erros that I can't recall now. Two years after, I'm picking it up for a project once again. I'm feeling like I should have developed the whole thing from scratch myself. Some examples: I couldn't install it in the server (again). I had to install it locally, then copy the files and database over to the server and manually edit the config file. Constantly getting deployment errors from the module builder. One reason is SugarCRM keeps creating a record in the upgrade_history table for a file that does not exist, I keep deleting such record and it keeps coming back corrupt. I get other deployment errors, but have not figured them out. then I have to rollback all files and database to try again. I deleted a custom module with relationships, the relationships stayed in the other modules and cannot be deleted anymore, PHP warnings all over the place. Quick create for custom modules does not appear, hack needed. Its whole cache directory is a joke, permanent data/files are stored there. The module builder interface disappears required fields. Edit the wrong thing, module builder won't deploy again, then pray Quick Repair and/or Rebuild Relationships do the trick. My impression of SugarCRM now is that, regardless of its pretty exterior and apparent functionality, it is a very low quality piece of software. This even scared me more: http://amplicate.com/hate/sugarcrm; a quote: I wis this info had been available when I tried to implement it 2 years ago... I searched high and low and the only info I found was positive. Yes, it's a piece of crap. The community edition was full of bugs... nothing worked. Essentially I got fired for implementing it. I'm glad though, because now I work for myself, am much happier and make more money... so, I should really thank SugarCRM for sucking so much I guess! I figured that perhaps some of you have had similar experiences, and have either sticked with SugarCRM or moved on to another solution. I'm very interested in knowing what your resolutions were -or your current situations are- to make up my own mind, since the project I'm working on is long term and I'm feeling SugarCRM will be more an obstacle than an aid. After further failed attempts to continue using this software I continued to stumble upon dead-ends when using the module editor, I could only recover from this errors by using version control. We are now moving on to a custom implementation using Symfony; perhaps if we were using it with its out-of-the-box modules we would have sticked with it.

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  • Is the science of Computer Science dead?

    - by Veaviticus
    Question : Is the science and art of CS dead? By that I mean, the real requirements to think, plan and efficiently solve problems seems to be falling away from CS these days. The field seems to be lowering the entry-barrier so more people can 'program' without having to learn how to truly program. Background : I'm a recent graduate with a BS in Computer Science. I'm working a starting position at a decent sized company in the IT department. I mostly do .NET and other Microsoft technologies at my job, but before this I've done Java stuff through internships and the like. I personally am a C++ programmer for my own for-fun projects. In Depth : Through the work I've been doing, it seems to me that the intense disciplines of a real science don't exist in CS anymore. In the past, programmers had to solve problems efficiently in order for systems to be robust and quick. But now, with the prevailing technologies like .NET, Java and scripting languages, it seems like efficiency and robustness have been traded for ease of development. Most of the colleagues that I work with don't even have degrees in Computer Science. Most graduated with Electrical Engineering degrees, a few with Software Engineering, even some who came from tech schools without a 4 year program. Yet they get by just fine without having the technical background of CS, without having studied theories and algorithms, without having any regard for making an elegant solution (they just go for the easiest, cheapest solution). The company pushes us to use Microsoft technologies, which take all the real thought out of the matter and replace it with libraries and tools that can auto-build your project for you half the time. I'm not trying to hate on the languages, I understand that they serve a purpose and do it well, but when your employees don't know how a hash-table works, and use the wrong sorting methods, or run SQL commands that are horribly inefficient (but get the job done in an acceptable time), it feels like more effort is being put into developing technologies that coddle new 'programmers' rather than actually teaching people how to do things right. I am interested in making efficient and, in my opinion, beautiful programs. If there is a better way to do it, I'd rather go back and refactor it than let it slide. But in the corporate world, they push me to complete tasks quickly rather than elegantly. And that really bugs me. Is this what I'm going to be looking forward to the rest of my life? Are there still positions out there for people who love the science and art of CS rather than just the paycheck? And on the same note, here's a good read if you haven't seen it before The Perils Of Java Schools

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  • Chrome Web Browser Messages: Some Observations

    - by ultan o'broin
    I'm always on the lookout for how different apps handle errors and what kind of messages are shown (I probably need to get out more), I use this 'research' to reflect on our own application error messages patterns and guidelines and how we might make things better for our users in future. Users are influenced by all sorts of things, but their everyday experiences of technology, and especially what they encounter on the internet, increasingly sets their expectations for the enterprise user experience too. I recently came across a couple of examples from Google's Chrome web browser that got me thinking. In the first case, we have a Chrome error about not being able to find a web page. I like how simple, straightforward messaging language is used along with an optional ability to explore things a bit further--for those users who want to. The 'more information' option shows the error encountered by the browser (or 'original' error) in technical terms, along with an error number. Contrasting the two messages about essentially the same problem reveals what's useful to users and what's not. Everyone can use the first message, but the technical version of the message has to be explicitly disclosed for any more advanced user to pursue further. More technical users might search for a resolution, using that Error 324 number, but I imagine most users who see the message will try again later or check their URL again. Seems reasonable that such an approach be adopted in the enterprise space too, right? Maybe. Generally, end users don't go searching for solutions based on those error numbers, and help desk folks generally prefer they don't do so. That's because of the more critical nature of enterprise data or the fact that end users may not have the necessary privileges to make any fixes anyway. What might be more useful here is a link to a trusted source of additional help provided by the help desk or reputable community instead. This takes me on to the second case, this time more closely related to the language used in messaging situations. Here, I first noticed by the using of the (s) approach to convey possibilities of there being one or more pages at the heart of the problem. This approach is a no-no in Oracle style terms (the plural would be used) and it can create translation issues (though it is not a show-stopper). I think Google could have gone with the plural too. However, of more interest is the use of the verb "kill", shown in the message text and as an action button label. For many writers, words like "kill" and "abort" are to be avoided as they can give offense. I am not so sure about that judgment, as really their use cannot be separated from the context. Certainly, for more technical users, they're fine and have been in use for years, so I see no reason to avoid these terms if the audience has accepted them. Most end users too, I think would find the idea of "kill" usable and may even use the term in every day speech. Others might disagree--Apple uses a concept of Force Quit, for example. Ultimately, the only way to really know how to proceed is to research these matter by asking users of differing roles and expertise to perform some tasks, encounter these messages and then make recommendations based on those findings for our designs. Something to do in 2011!

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  • Listen to Local FM Radio in Windows 7 Media Center

    - by DigitalGeekery
    If you have a supported tuner card and connected FM antenna, you can listen to your favorite local over-the-air FM stations in Windows 7 Media Center. Before the FM radio option will be available in Windows Media Center, you’ll need to have a TV or Radio tuner card installed and configured. If you have a TV tuner card installed, you may already have a Radio tuner as well. Many TV tuner cards also have built in FM tuners. Open Windows Media Center, scroll the “Music” and over to “Radio.” Click on “FM Radio.”   The radio will turn on and you’ll see the current station number listed in the white box. Just below are standard “Seek” and “Tune” buttons, as well as “Preset” options. Tuning works just like a typical FM radio. Click on the (-) or (+) buttons to “Tune” or “Seek” up and down the dial. If you already know the frequency of the station, enter the numbers using the numeric keypad on the remote control or keyboard. To save the current station you’re listening to as a preset, click on the “Save as Preset” button. Type in a custom name for your preset station and click “Save.”   Once you set your presets, they will also be available on the main FM Radio screen. The transport controls at the bottom of the screen also allow you to control Volume, Pause, Play, Skip back, and Skip forward. Fast Forward and Rewind, however, are not supported.   This is a nice option if you’d like to listen to your local FM favorites on your computer, especially if those stations aren’t available online. If you don’t have an FM tuner and want to listen to thousands of online radio streams, check out our article on RadioTime in WMC. Similar Articles Productive Geek Tips Listen to Over 100,000 Radio Stations in Windows Media CenterListen To XM Radio with Windows Media Center in Windows 7Using Netflix Watchnow in Windows Vista Media Center (Gmedia)Schedule Updates for Windows Media CenterIntegrate Hulu Desktop and Windows Media Center in Windows 7 TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional The Growth of Citibank Quickly Switch between Tabs in IE Windows Media Player 12: Tweak Video & Sound with Playback Enhancements Own a cell phone, or does a cell phone own you? Make your Joomla & Drupal Sites Mobile with OSMOBI Integrate Twitter and Delicious and Make Life Easier

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  • A brief introduction to BRM and architecture

    - by Yani Miguel
    Oracle Communications Billing and Revenue Management (Oracle BRM) is the telcos industry´s leading solution intended for communications service providers. This post encourages to know BRM starting with the basics. History Portal was a billing and revenue managament solution to communications industry created by Portal Software. In 2006 Oracle acquired Portal Software and the solution was renamed BRM. Today Oracle BRM is the first end-to-end packaged enterprise software suite for the communications industry, however BRM is just one more product in the catalog of OSS solutions that Oracle offers. BRM can bill and manage all communications services including wireline, wireless, broadband, cable, voice over IP, IPTV, music, and video. BRM Architecture BRM´s architecture consists of 4 layers or tiers. Through these layers are the data, bussines logic and interfaces to connect graphical client tools.Application tier This layer provides GUI client tools enabling communication to other layers through open APIs. Some BRM client applications are: Customer Center Pricing Center Universal Event Loader Web Server BRM Billing Application Collections Center Permissioning Center Furthermore, this layer is where are provided real-time external events. Bussines Process Tier Although all layers are equally important, I think it deserves more atention because in this tier BRM functionality is implemented. All functions that give life to BRM are in this layer coded in C language called Opcodes (System Processes in the image). Any changes or additional functionality should be made here, so when we try to customize the product, we will most of the time programming in this layer (Business Policies in the image).Bussines Process Tier Features: Implements Portal system functionalityValidates data from the application tierModifies Portal behavior through business policies. Business policies can by customized.Triggers external systems using event notification. Object Tier This layer is responsible for transfer the BRM requests into database language and translate BRM requests into external system requests. Without it, the business logic (data from Bussines Process Tier) could not be understood by the relational database. Data tier Data tier is responsable for the storage of BRM database and other external systems databases. External systems include credit card, tax, and directory servers. Finally, It's important to note that BRM is designed to easily integrate with the following solutions:AIA 2.4 Siebel CRM E-Business Suite - G/L onlyCommunications Services Gatekeeper Oracle BI Publisher. Personally, I think that BRM could improve migrating client-server architecture to a fully web platform that works with Oracle Middleware like any product of the Fusion Middleware family. Hopefully there are already initiatives in this area.

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  • Sony VAIO with Insyde H2O EFI bios will not boot into GRUB EFI

    - by Rohan Dhruva
    I bought a new Sony Vaio S series laptop. It uses Insyde H2O BIOS EFI, and trying to install Linux on it is driving me crazy. root@kubuntu:~# parted /dev/sda print Model: ATA Hitachi HTS72756 (scsi) Disk /dev/sda: 640GB Sector size (logical/physical): 512B/4096B Partition Table: gpt Number Start End Size File system Name Flags 1 1049kB 274MB 273MB fat32 EFI system partition hidden 2 274MB 20.8GB 20.6GB ntfs Basic data partition hidden, diag 3 20.8GB 21.1GB 273MB fat32 EFI system partition boot 4 21.1GB 21.3GB 134MB Microsoft reserved partition msftres 5 21.3GB 342GB 320GB ntfs Basic data partition 6 342GB 358GB 16.1GB ext4 Basic data partition 7 358GB 374GB 16.1GB ntfs Basic data partition 8 374GB 640GB 266GB ntfs Basic data partition What is surprising is that there are 2 EFI system partitions on the disk. The sda2 partition is a 20gb recovery partition which loads windows with a basic recovery interface. This is accessible by pressing the "ASSIST" button as opposed to the normal power button. I presume that the sda1 EFI System Partition (ESP) loads into this recovery. The sda3 ESP has more fleshed out entries for Microsoft Windows, which actually goes into Windows 7 (as confirmed by bcdedit.exe on Windows). Ubuntu is installed on sda6, and while installation I chose sda3 as my boot partition. The installer correctly created a sda3/EFI/ubuntu/grubx64.efi application. The real problem: for the life of me, I can't set it to be the default! I tried creating a sda3/startup.nsh which called grubx64.efi, but it didn't help -- on rebooting, the system still boots into windows. I tried using efibootmgr, and that shows as it it worked: root@kubuntu:~# efibootmgr BootCurrent: 0000 BootOrder: 0000,0001 Boot0000* EFI USB Device Boot0001* Windows Boot Manager root@kubuntu:~# efibootmgr --create --gpt --disk /dev/sda --part 3 --write-signature --label "GRUB2" --loader "\\EFI\\ubuntu\\grubx64.efi" BootCurrent: 0000 BootOrder: 0002,0000,0001 Boot0000* EFI USB Device Boot0001* Windows Boot Manager Boot0002* GRUB2 root@kubuntu:~# efibootmgr BootCurrent: 0000 BootOrder: 0002,0000,0001 Boot0000* EFI USB Device Boot0001* Windows Boot Manager Boot0002* GRUB2 However, on rebooting, as you guessed, the machine rebooted directly back into Windows. The only things I can think of are: The sda1 partition is somehow being used Overwrite /EFI/Boot/bootx64.efi and /EFI/Microsoft/Boot/bootmgfw.efi with grubx64.efi [but this seems really radical]. Can anyone please help me out? Thanks -- any help is greatly appreciated, as this issue is driving me crazy!

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  • SQL SERVER – CSVExpress and Quick Data Load

    - by pinaldave
    One of the newest ETL tools is CSVexpress.com.  This is a program that can quickly load any CSV file into ODBC compliant databases uses data integration.  For those of you familiar with databases and how they operate, the question that comes to mind might be what use this program will have in your life. I have written earlier article on this subject over here SQL SERVER – Import CSV into Database – Transferring File Content into a Database Table using CSVexpress. You might know that RDBMS have automatic support for loading CSV files into tables – but it is not quite as easy as one click of a button.  First of all, most databases have a command line interface and you need the file and configuration script in order to load up.  You also need to know enough to write the script – which for novices can be extremely daunting.  On top of all this, if you work with more than one type of RDBMS, you need to know the ins and outs of uploading and writing script for more than one program. So you might begin to see how useful CSVexpress.com might be!  There are many other tools that enable uploading files to a database.  They can be very fancy – some can generate configuration files automatically, others load the data directly.  Again, novices will be able to tell you why these aren’t the most useful programs in the world.  You see, these programs were created with SQL in mind, not for uploading data.  If you don’t have large amounts of data to upload, getting the configurations right can be a long process and you will have to check the code that is generated yourself.  Not exactly “easy to use” for novices. That makes CSVexpress.com one of the best new tools available for everyone – but especially people who don’t want to learn a lot of new material all at once.  CSVexpress has an easy to navigate graphical user interface and no scripting or coding is required.  There are built-in constraints and data validations, and you can configure transforms and reject records right there on the screen.  But the best thing of all – it’s free! That’s right, you can download CSVexpress for free from www.csvexpress.com and start easily uploading and configuring riles almost immediately.  If you’re currently happy with your method of data configuration, keep up with the good work.  For the rest of us, there’s CSVexpress.com. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Utility, T SQL, Technology

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  • Making the WPeFfort

    - by Laila
    Microsoft Visual Studio 2010 will be launched on April 12th. The basic layout looks pretty much as it did, so it is not immediately obvious on first inspection that it was completely rewritten in the Windows Presentation Foundation (WPF). The current VS 2008 codebase had reached the end of its life; It was getting slow to initialize and sluggish to run, and was never going to allow for multi-monitor support or easier extensibility. It can't have been an easy decision to rewrite Visual Studio, but the gamble seems to have paid off. Although certain bugs in the betas caused some anxiety about performance, these seem to have been fixed, and the new Visual Studio is definitely faster. In rewriting the codebase, it has been possible to make obvious improvements, such as being able to run different windows on different monitors, and you only being presented with the Toolbox controls and References that are appropriate to your target .NET version. There is also an IntelliTrace debugger, and Intellisense has been improved by virtue of separating a 'Suggestion Mode' and 'Completion Mode' (with its 'Generate From.' 'Highlight References.', and 'Navigate to...' features). At the same time, there has been quite a clearout; Certain features that had been tucked away in the previous versions, such as Brief or Emacs emulation support, have been dropped. (Yes, they were being used!) There are a lot of features that didn't require the rewrite, but are welcome. It is now easier to develop WPF applications (e.g. drag-and-drop Databinding), and there is support for Azure. There are more, and better templates and the design tools are greatly improved (e.g. Expression Web, Expression Blend, WPF Sketchflow, Silverlight designer, Document Map Margin and Inline Call Hierarchy). Sharepoint is better supported, and Office apps will benefit from C#'s support of optional and named arguments, and allowing several Office Solutions within a Deployment package. Most importantly, it is a vote of confidence in the WPF. VS 2010 is the essential missing component that has been impeding the faster adoption of WPF. The fact that it is actually now written in WPF should now reassure the doubters, and convince more developers to make the move from WinForms to WPF. In using WPF, the developers of Visual Studio have had the clout to fix some issues which have been bothering WPF developers for some time (such as blurred text). Do you see a brighter future as a result of transferring from WinForms to WPF? I'd love to know what you think. Cheers, Laila

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  • Focus on Social Relationship Management at Oracle OpenWorld

    - by Pat Ma
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} 0 0 1 422 2408 involver 20 5 2825 14.0 Normal 0 false false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:Cambria; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Greetings from Oracle OpenWorld 2012. Today, we’re going to focus on Social Relationship Management at Oracle OpenWorld.?Social networking is touching all businesses today.  Customers are speaking about your brand right now on social media sites. Your employees are speaking to one another on social media sites. In an Oracle survey, 40% of consumers factor in Facebook recommendations when making purchasing decisions. Despite the rise of social networking, 70% of marketers report having little understanding of social media conversations happening around their brand. Oracle has invested in technologies that will help companies leverage social media technologies for their enterprise. Our suite of social products is collectively known as Social Relationship Management. Customers are using Social Relationship Management to get analytics to social media conversations around their brand, manage multiple social media channels while keeping their brand consistent, optimize internal workflows and processes, and create better customer relationships and experiences. In this example, using Social Relationship Management, a high-end national grocery chain is able to see that “Coconut Water” is trending in San Francisco. They are now able to send a $2-off coconut water coupon to shoppers who have checked into their San Francisco locations. This promotion further drives sales of coconut water in San Francisco. In another example, using Social Relationship Management, a technology company creates multiple Facebook pages and runs campaigns on them. These social campaigns are now integrated and tracked as another marketing channel in Oracle Fusion CRM. The technology company can now track and respond to a particular customer as he moves across multiple channels – without having to restart the conversation each time the customer contacts the company. Furthermore, the technology company can see in one interface what marketing channels – including social – is performing best for each promotion. Besides being a Software-as-a-Service solution, social is also a Platform-as-a-Service solution. The benefit here is that customers can extend the functionality of our social applications to suit their particular needs or create their own social application from scratch. During the Social Developer track, developers are learning how to use Java and other industry-standard programming languages to plug in social functionality to enterprise applications. To see how Social Relationship Management can help your business build better relationships and experience with customers, visit us on the web at oracle.com/social. There are a lot more social-oriented sessions left at OpenWorld. To view a schedule of the upcoming social-oriented sessions, go here.

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  • SSIS Reporting Pack update

    - by jamiet
    Its been a while since I last posted anything in regard to SSIS Reporting Pack, the most recent release being on 27th May 2012, so here is a short update. There is still lots of work to do on SSIS Reporting Pack; lots more features to add, lots of performance work to be done, and a few bug fixes too. I have also been (fairly) hard at work on a framework to be used in conjunction with SSIS 2012 that I refer to as the Restart Framework (currently residing at http://ssisrestartframework.codeplex.com/). There is still much work to be done on the Restart Framework (not least some useful documentation on how to use it) which is why I haven’t mentioned it publicly before now although I am actively checking in changes. One thing I am considering is amalgamating the two projects into one; this would mean I could build a suite of reports that both work against the SSIS Catalog (what you currently know as “SSIS Reporting Pack”) and also against this Restart Framework thing. No decision has been made as yet though. There have been a number of bug reports and feature suggestions for SSIS Reporting Pack added to the Issue Tracker. Thank you to everyone that has submitted something, rest assured I am not going to ignore them forever; my time is at a premium right now unfortunately due to … well … life… so working on these items isn’t near the top of my priority list. Lastly, I am actively using SSIS Reporting Pack in a production environment right now and I’m happy to report that it is proving to be very useful. One of the reports that I have put a lot of time into is execution executable duration.rdl and its proving very adept at easily identifying bottlenecks in our SSIS 2012 executions: The report allows you to browse through the hierarchy of executables in each execution and each bar represents the duration of each executable in relation to all the other executables; longer bars being a good indication of where problems might lie. The colour of the bar indicates whether it was successful or not (green=success). Hovering over a bar brings up a tooltip showing more information about that executable. Clicking on a bar allows you to compare this particular instance of the executable against other executions. Please do let me know if you are using SSIS Reporting Pack. I would like to hear any anecdotes you might have, good or bad. @Jamiet

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  • How one decision can turn web services to hell

    - by DigiMortal
    In this posting I will show you how one stupid decision may turn developers life to hell. There is a project where bunch of complex applications exchange data frequently and it is very hard to change something without additional expenses. Well, one analyst thought that string is silver bullet of web services. Read what happened. Bad bad mistake In the early stages of integration project there was analyst who also established architecture and technical design for web services. There was one very bad mistake this analyst made: All data must be converted to strings before exchange! Yes, that’s correct, this was the requirement. All integers, decimals and dates are coming in and going out as strings. There was also explanation for this requirement: This way we can avoid data type conversion errors! Well, this guy works somewhere else already and I hope he works in some burger restaurant – far away from computers. Consequences If you first look at this requirement it may seem like little annoying piece of crap you can easily survive. But let’s see the real consequences one stupid decision can cause: hell load of data conversions are done by receiving applications and SSIS packages, SSIS packages are not error prone and they depend heavily on strings they get from different services, there are more than one format per type that is used in different services, for larger amounts of data all these conversion tasks slow down the work of integration packages, practically all developers have been in hurry with some SSIS import tasks and some fields that are not used in different calculations in SSAS cube are imported without data conversions (by example, some prices are strings in format “1.021 $”). The most painful problem for developers is the part of data conversions because they don’t expect that there is such a stupid requirement stated and therefore they are not able to estimate the time their tasks take on these web services. Also developers must be prepared for cases when suddenly some service sends data that is not in acceptable format and they must solve the problems ASAP. This puts unexpected load on developers and they are not very happy with it because they can’t understand why they have to live with this horror if it is possible to fix. What to do if you see something like this? Well, explain the problem to customer and demand special tasks to project schedule to get this mess solved before going on with new developments. It is cheaper to solve the problems now that later.

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  • java+netbeans+mysql+ubuntu 64 bits LTS VS C#+MS SQL for fast develop trading system

    - by crunchor
    I am going to build a trading system and use with the broker "Interactive Broker" API. The API supports C++ Socket, Java Socket, DDE, Active X APIs in Windows. The API supports Java Socket API, Posix C++ Socket API in Unix kind like Ubuntu. My trading system has some real time long calculations to do and a lot of maths for backtest. I am using a retail trading program Amibroker which is written in C++ and I run it in windows xp 32 bits, it will take me days to do one serious backtest with my G620 Sandy Bridge CPU and 3GB of ram. So for my trading system, I need to have 1. speed, 2. stability, 3. fast development I have done some research, C++ is fastest but I am not good at it and it takes much longer time to develop. Other than C++, Java in linux has the best speed. I also did some research for database and look like mysql has the best speed. Mysql and PostgreSQL both are very popular open source sql db, which one should I choose? I see MySQL has Workbench now which looks like similar to MS SQL management studio so look like a good start. Netbeans should be the most popular Java IDE now and seem like its GUI design can be as easy as Virtual Studio now. I am not sure if made by Netbeans would affect the speed and if its GUI design is really that good and easy to use. Ubuntu 64 bits LTS has good long term support, good community support, and stable. I will buy a new computer if I can create a good trading system for live trading and backtest. Very likely I will buy a I7 or I5 depends on if I7 can really have better speed for my case. Actually I mainly deal with C# in my jobs and I just knew java but not good at java. What would you guys recommend? Any better solution? This will be a big project and very likely life long project for me so I seriously do research including asking you guys before I start and focus on what I should, thanks!

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  • Work at Oracle as a Fresh Student by Ang Sun

    - by Nadiya
    The past months have flown by since I started working at Oracle; but at the same time it feels like I’ve been here forever. I came to Beijing to find a job after I graduated from The University of Southampton with a MSc in Software Engineering. I got an offer the next day after I had an interview with my manager. This new style of working life hasn’t been a problem with me. The atmosphere here is fantastic and everyone is so friendly and easy to talk to. I am the first member in our AIE China Team. We do appreciate those colleagues from Core I/O team who helped us a lot to familiarize ourselves with the new environment. After hire orientation training I got to know many new people from various teams including Middleware, People Soft and Solaris. Also Oracle provides weekly system online training as additional training for those people who need it. The best thing about working at Oracle is that there is a balance between work and rest. It’s good to have a really nice park and green space near the Oracle buildings. Most of us like to walk around the riverside after lunch before we get back to work. I like to grab a cup of latte before discussing issues and the schedule of our projects in a weekly conference call with my US colleagues. It has been great experience; I am working alongside talented colleagues from different countries and nationalities. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Case Management API by Koen van Dijk

    - by JuergenKress
    Case Management is a new addition to Oracle BPM in release 11.1.1.1.7 (PS6). This new release contains the Case Management engine, see blog Léon at  http://leonsmiers.blogspot.nl/ for more details.  However, currently this release does not contain a case portal. The case management API's, just like the already existing Oracle BPM API's, help in developing a portal page with relative ease. This blog will use some real life examples from the EURent casemanagement application and portal application developed by Oracle. The Oracle BPM Case Management API is a Java Based API that enables developers to programmatically access the new Case Management functionalities. It is an elaborate API that can access all the functionalities of Oracle Case Management. I will describe two of those functionalities in this blog: retrieving case data as DOM (http://www.w3.org/DOM/) and attaching a document to a case. Libraries First of all when creating a Case Management project you will need to attach the following libraries: These contain all the classes that are in the Case Management API. Service client To do anything with the BPM CaseManagement API in general it is necessary to create a CaseManagementServiceClient Object. The Case Management service client is the central piece of the Case Management API. It can be used to retrieve two different types of services. The first is the case stream service and the case service. The case stream service contains functionality to upload and download documents to and from a case. The second one is the CaseService. This service contains all the other functionality acting upon a case including but not limited to: Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: ACM API,adaptive Case Management,BPM,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • IE9, HTML5 and truck load of other stuff happening around the web

    - by Harish Ranganathan
    First of all, I haven’t been updating this blog as regularly as it used to be.  Primarily, due to the fact was I was visiting a lot of cities talking about SharePoint, Web Matrix, IE9 and few other stuff.  IE9 is my new found love and I simply think we have done great work in improving the browser and browsing experiences for our users. This post would talk about IE, general things happening around the web and few misconceptions around IE (I had earlier written about IE8 and common myths When you think about the way web has transformed, its truly amazing.  Rewind back to late 90s and early 2000s, web was a luxury.  There were lot of desktop applications running around and web applications was starting to pick up.  Primarily reason was not a lot of folks were into web development and the areas of web were confined to HTML and JavaScript.  CSS was around here and there but no one took it so seriously.  XML, XSLT was fast picking up and contributed to decent web development techniques. So as a web developer all we had to worry about was, building good looking websites which worked well with IE6 and occasionally with Safari.  Firefox was  not even in the picture then and so was Chrome.  But with the various arms of W3C consortium and other bodies working actively on stuff like CSS, SVG and XHTML, few more areas came into picture when it comes to browsers supporting standards.  IE6 for sure wasn’t up to the speed and the main issue we were tackling then was privacy and piracy.  We did invest a lot of our efforts to curb piracy and one of the steps into it was that, IE7 the next version of IE would install only on genuine windows machines.  What this means, is that, people who were running pirated windows xp knowingly/unknowingly could not install IE7 and the limitations of IE6 really hurt them.  One more thing of importance is that, if you were running pirated windows, lots of chances that you didn’t get the security updates and thereby were vulnerable to run viruses/trojans on your system. Many of them actually block using IE in the first place and make it difficult to browse.  SP2 came as a big boon but again was there only for genuine windows machines. With Firefox coming as a free install and also heavily pushed by Google then, it was natural that people would try an alternative.  By then, we had started working on IE8 supporting the best standards (note HTML5, CSS 2.1 and other specs were then work in progress.  they are still) Later, Google in their infinite wisdom realized that with Firefox they were going nowhere and they released Chrome.  Now, they heavily push Chrome even for Firefox users, which is natural since its their browser. In the meanwhile, these browsers push their updates as mandatory and therefore have a very short lifecycle to add enhancements and support for stuff like CSS etc., Meanwhile, when IE8 came out, it really was the best standards supported browser and a lot of people saw our efforts in improving our browser. HTML5 is the buzz word in the industry and there is a lot of noise being made by many browsers claiming their support for it.  IE8 doesn’t have much support for HTML5.  But, with IE9 Beta, we have great support for many of HTML5 specifications.  Note that, HTML5 is still work under progress and one of the board of members working on the spec has mentioned that these specs might change and relying on them heavily is dangerous.  But, some of the advances such as video tag, etc., are indeed supported in IE9 Beta.  IE9 Beta also has full hardware acceleration support which other browsers don’t have. IE8 had advanced security features such as smartscreen filter, in-private browsing, anti-phishing and a lot of other stuff.  IE9 builds on top of these with the best in town security standards as well as support for HTML5, CSS3, Hardware acceleration, SVG and many other advancements in browser.  Read more at http://www.beautyoftheweb.com/#/highlights/html5  To summarize, IE9 Beta is really innovative and you should try it to believe what it provides.  You can visit http://www.beautyoftheweb.com/  to install as well as read more on this. Cheers !!!

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  • Partner outreach on the Oracle Fusion Applications user experience begins

    - by mvaughan
    by Misha Vaughan, Architect, Applications User Experience I have been asked the question repeatedly since about December of last year: “What is the Applications User Experience group doing about partner outreach?”  My answer, at the time, was: “We are thinking about it.”  My colleagues and I were really thinking about the content or tools that the Applications UX group should be developing. What would be valuable to our partners? What will actually help grow their applications business, and fits within the applications user experience charter?In the video above, you’ll hear Jeremy Ashley, vice president of the Applications User Experience team, talk about two fundamental initiatives that our group is working on now that speaks straight to partners.  Special thanks to Joel Borellis, Kelley Greenly, and Steve Hoodmaker for helping to make this video happen so flawlessly. Steve was responsible for pulling together a day of Oracle Fusion Applications-oriented content, including David Bowin, Director, Fusion Applications Strategy, on some of the basic benefits of Oracle Fusion Applications.  Joel Borellis, Group Vice President, Partner Enablement, and David Bowin in the Oracle Studios.Nigel King, Vice President Applications Functional Architecture, was also on the list, talking about co-existence opportunities with Oracle Fusion Applications.Me and Nigel King, just before his interview with Joel. Fusion Applications User Experience 101: Basic education  Oracle has invested an enormous amount of intellectual and developmental effort in the Oracle Fusion Applications user experience. Find out more about that at the Oracle Partner Network Fusion Learning Center (Oracle ID required). What you’ll learn will help you uncover how, exactly, Oracle made Fusion General Ledger “sexy,” and that’s a direct quote from Oracle Ace Director Debra Lilley, of Fujitsu. In addition, select Applications User Experience staff members, as well as our own Fusion User Experience Advocates,  can provide a briefing to our partners on Oracle’s investment in the Oracle Fusion Applications user experience. Looking forward: Taking the best of the Fusion Applications UX to your customersBeyond a basic orientation to one of the key differentiators for Oracle Fusion Applications, we are also working on partner-oriented training.A question we are often getting right now is: “How do I help customers build applications that look like Fusion?” We also hear: “How do I help customers build applications that take advantage of the next-generation design work done in Fusion?”Our answer to this is training and a tool – our user experience design patterns – these are a set of user experience best-practices. Design patterns are re-usable, usability-tested, user experience components that make creating Fusion Applications-like experiences straightforward.  It means partners can leverage Oracle’s investment, but also gain an advantage by not wasting time solving a problem we’ve already solved. Their developers can focus on helping customers tackle the harder development challenges. Ultan O’Broin, an Apps UX team member,  and I are working with Kevin Li and Chris Venezia of the Oracle Platform Technology Services team, as well as Grant Ronald in Oracle ADF, to bring you some of the best “how-to” UX training, customized for your local area. Our first workshop will be in EMEA. Stay tuned for an assessment and feedback from the event.

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  • Siebel CRM: Alive and Jamming at OpenWorld

    - by Tony Berk
    Yes, a rock 'n roll reference in a CRM/Customer Experience blog entry! Sorry, but we are getting excited about OpenWorld and all of the great CRM and Customer Experience sessions we've been planning for the past 6 months (yes, we really do start planning in March!). I also heard that some band named Pearl Jam is making an appearance. Who's tried the Rock Band guitar solo for Alive? Way too difficult for an amateur like me. Anyhow, we are supposed to be highlighting Siebel CRM at OpenWorld. Yes, Siebel will once again have a major presence at OpenWorld and there is a lot of new things to tell you about. If you search the OpenWorld Content Catalog with the tag "siebel", you'll find over 75 sessions. That's over 75 hours of opportunity to hear from Siebel customers, product managers, and implementers. While I invite you to read through the descriptions of all 75+ sessions or check out the OpenWorld Focus On Siebel document, I'd like to try and help with some highlights. The roadmap and strategy session was mentioned in my previous post, but it is important enough to mention again. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. This session was FULL last year, so I strongly suggest you pre-register via the OpenWorld Schedule Builder. Every year, my favorites are the customer panels, where you get hear 2, 3 or even 4 customers talk about their implementations and often share best practices and lessons learned. Customer Panel: Business Benefits of Deploying Siebel CRM (Session ID: CON9717) - Oct 1, 10:45AM featuring GlaxoSmithKline, PNC Bank and Southwest Airlines. Maximizing User Adoption Rates for Siebel Sales and Siebel Partner Relationship Management (CON9690) Oct 1, 12:15PM featuring CSL Behring, Intuit and McKesson. Best Practices for Upgrading Your Siebel CRM Implementations: Customer Successes (CON9715) - Oct 1, 3:15PM featuring Citrix, Sunlife Financial and Oracle experts. Driving Great Customer Experiences with Siebel Service Applications (CON9604) - Oct 1, 4:45 featuring Farmers Insurance, US Department of Homeland Security and Waste Management There are also a number of customer case study sessions including: Lowe's (CON9740), American Red Cross (CON6535), Ontario Lottery & Gaming's Siebel Marketing and Loyalty (CON4114), and LexisNexis (CON9551). Also, an interesting session on optimizing Siebel on Oracle with ACCOR (CON4289). Have you heard about the new Open UI for Siebel? If you haven't, you should! There are sessions focused on introducing you to the new functionality and how you can unleash the power of the new user interface: User Interface Innovations with the New Siebel “Open UI” (CON9703) Oct 2, 10:15AM and Unleash the Power of “Open UI” (CON9705) - Oct 3, 11:45AM. Other Siebel-related topics you might want to check out: Knowledge Management: Increasing Return on Your CRM Investments with Knowledge (CON9779) - Oct 1, 3:15PM Mobile: Mobile Solutions for Siebel CRM (CON9697) - Oct 2, 5:00PM Siebel Loyalty: Best Practices for Maximizing the Success of Your Loyalty Program with Siebel Loyalty (CON9588) - Oct 2, 5:00PM  Siebel Marketing: Next-Generation Cross-Channel Insight-Driven Customer Dialogue with Siebel Marketing (CON9600) - Oct 3, 10:15AM Integrating with Oracle Commerce: Administer Once and Deploy Everywhere: Integrating the Siebel, ATG, and Endeca Platforms (CON9761) - Oct 2 5:00PM Finally, don't forget the Oracle Applications User Group (OAUG) Special Interest Group for Siebel on Sunday, September 30 at 2:15PM. And of course, the Demogrounds in Moscone West will be full of Oracle and partner demos and information on new solutions. Wow! I told you there was a lot! Good luck finding the best sessions for you and have a great time at OpenWorld. Don't forget to sing along with Pearl Jam!

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  • Microsoft Introduces WebMatrix

    - by Rick Strahl
    originally published in CoDe Magazine Editorial Microsoft recently released the first CTP of a new development environment called WebMatrix, which along with some of its supporting technologies are squarely aimed at making the Microsoft Web Platform more approachable for first-time developers and hobbyists. But in the process, it also provides some updated technologies that can make life easier for existing .NET developers. Let’s face it: ASP.NET development isn’t exactly trivial unless you already have a fair bit of familiarity with sophisticated development practices. Stick a non-developer in front of Visual Studio .NET or even the Visual Web Developer Express edition and it’s not likely that the person in front of the screen will be very productive or feel inspired. Yet other technologies like PHP and even classic ASP did provide the ability for non-developers and hobbyists to become reasonably proficient in creating basic web content quickly and efficiently. WebMatrix appears to be Microsoft’s attempt to bring back some of that simplicity with a number of technologies and tools. The key is to provide a friendly and fully self-contained development environment that provides all the tools needed to build an application in one place, as well as tools that allow publishing of content and databases easily to the web server. WebMatrix is made up of several components and technologies: IIS Developer Express IIS Developer Express is a new, self-contained development web server that is fully compatible with IIS 7.5 and based on the same codebase that IIS 7.5 uses. This new development server replaces the much less compatible Cassini web server that’s been used in Visual Studio and the Express editions. IIS Express addresses a few shortcomings of the Cassini server such as the inability to serve custom ISAPI extensions (i.e., things like PHP or ASP classic for example), as well as not supporting advanced authentication. IIS Developer Express provides most of the IIS 7.5 feature set providing much better compatibility between development and live deployment scenarios. SQL Server Compact 4.0 Database access is a key component for most web-driven applications, but on the Microsoft stack this has mostly meant you have to use SQL Server or SQL Server Express. SQL Server Compact is not new-it’s been around for a few years, but it’s been severely hobbled in the past by terrible tool support and the inability to support more than a single connection in Microsoft’s attempt to avoid losing SQL Server licensing. The new release of SQL Server Compact 4.0 supports multiple connections and you can run it in ASP.NET web applications simply by installing an assembly into the bin folder of the web application. In effect, you don’t have to install a special system configuration to run SQL Compact as it is a drop-in database engine: Copy the small assembly into your BIN folder (or from the GAC if installed fully), create a connection string against a local file-based database file, and then start firing SQL requests. Additionally WebMatrix includes nice tools to edit the database tables and files, along with tools to easily upsize (and hopefully downsize in the future) to full SQL Server. This is a big win, pending compatibility and performance limits. In my simple testing the data engine performed well enough for small data sets. This is not only useful for web applications, but also for desktop applications for which a fully installed SQL engine like SQL Server would be overkill. Having a local data store in those applications that can potentially be accessed by multiple users is a welcome feature. ASP.NET Razor View Engine What? Yet another native ASP.NET view engine? We already have Web Forms and various different flavors of using that view engine with Web Forms and MVC. Do we really need another? Microsoft thinks so, and Razor is an implementation of a lightweight, script-only view engine. Unlike the Web Forms view engine, Razor works only with inline code, snippets, and markup; therefore, it is more in line with current thinking of what a view engine should represent. There’s no support for a “page model” or any of the other Web Forms features of the full-page framework, but just a lightweight scripting engine that works with plain markup plus embedded expressions and code. The markup syntax for Razor is geared for minimal typing, plus some progressive detection of where a script block/expression starts and ends. This results in a much leaner syntax than the typical ASP.NET Web Forms alligator (<% %>) tags. Razor uses the @ sign plus standard C# (or Visual Basic) block syntax to delineate code snippets and expressions. Here’s a very simple example of what Razor markup looks like along with some comment annotations: <!DOCTYPE html> <html>     <head>         <title></title>     </head>     <body>     <h1>Razor Test</h1>          <!-- simple expressions -->     @DateTime.Now     <hr />     <!-- method expressions -->     @DateTime.Now.ToString("T")          <!-- code blocks -->     @{         List<string> names = new List<string>();         names.Add("Rick");         names.Add("Markus");         names.Add("Claudio");         names.Add("Kevin");     }          <!-- structured block statements -->     <ul>     @foreach(string name in names){             <li>@name</li>     }     </ul>           <!-- Conditional code -->        @if(true) {                        <!-- Literal Text embedding in code -->        <text>         true        </text>;    }    else    {        <!-- Literal Text embedding in code -->       <text>       false       </text>;    }    </body> </html> Like the Web Forms view engine, Razor parses pages into code, and then executes that run-time compiled code. Effectively a “page” becomes a code file with markup becoming literal text written into the Response stream, code snippets becoming raw code, and expressions being written out with Response.Write(). The code generated from Razor doesn’t look much different from similar Web Forms code that only uses script tags; so although the syntax may look different, the operational model is fairly similar to the Web Forms engine minus the overhead of the large Page object model. However, there are differences: -Razor pages are based on a new base class, Microsoft.WebPages.WebPage, which is hosted in the Microsoft.WebPages assembly that houses all the Razor engine parsing and processing logic. Browsing through the assembly (in the generated ASP.NET Temporary Files folder or GAC) will give you a good idea of the functionality that Razor provides. If you look closely, a lot of the feature set matches ASP.NET MVC’s view implementation as well as many of the helper classes found in MVC. It’s not hard to guess the motivation for this sort of view engine: For beginning developers the simple markup syntax is easier to work with, although you obviously still need to have some understanding of the .NET Framework in order to create dynamic content. The syntax is easier to read and grok and much shorter to type than ASP.NET alligator tags (<% %>) and also easier to understand aesthetically what’s happening in the markup code. Razor also is a better fit for Microsoft’s vision of ASP.NET MVC: It’s a new view engine without the baggage of Web Forms attached to it. The engine is more lightweight since it doesn’t carry all the features and object model of Web Forms with it and it can be instantiated directly outside of the HTTP environment, which has been rather tricky to do for the Web Forms view engine. Having a standalone script parser is a huge win for other applications as well – it makes it much easier to create script or meta driven output generators for many types of applications from code/screen generators, to simple form letters to data merging applications with user customizability. For me personally this is very useful side effect and who knows maybe Microsoft will actually standardize they’re scripting engines (die T4 die!) on this engine. Razor also better fits the “view-based” approach where the view is supposed to be mostly a visual representation that doesn’t hold much, if any, code. While you can still use code, the code you do write has to be self-contained. Overall I wouldn’t be surprised if Razor will become the new standard view engine for MVC in the future – and in fact there have been announcements recently that Razor will become the default script engine in ASP.NET MVC 3.0. Razor can also be used in existing Web Forms and MVC applications, although that’s not working currently unless you manually configure the script mappings and add the appropriate assemblies. It’s possible to do it, but it’s probably better to wait until Microsoft releases official support for Razor scripts in Visual Studio. Once that happens, you can simply drop .cshtml and .vbhtml pages into an existing ASP.NET project and they will work side by side with classic ASP.NET pages. WebMatrix Development Environment To tie all of these three technologies together, Microsoft is shipping WebMatrix with an integrated development environment. An integrated gallery manager makes it easy to download and load existing projects, and then extend them with custom functionality. It seems to be a prominent goal to provide community-oriented content that can act as a starting point, be it via a custom templates or a complete standard application. The IDE includes a project manager that works with a single project and provides an integrated IDE/editor for editing the .cshtml and .vbhtml pages. A run button allows you to quickly run pages in the project manager in a variety of browsers. There’s no debugging support for code at this time. Note that Razor pages don’t require explicit compilation, so making a change, saving, and then refreshing your page in the browser is all that’s needed to see changes while testing an application locally. It’s essentially using the auto-compiling Web Project that was introduced with .NET 2.0. All code is compiled during run time into dynamically created assemblies in the ASP.NET temp folder. WebMatrix also has PHP Editing support with syntax highlighting. You can load various PHP-based applications from the WebMatrix Web Gallery directly into the IDE. Most of the Web Gallery applications are ready to install and run without further configuration, with Wizards taking you through installation of tools, dependencies, and configuration of the database as needed. WebMatrix leverages the Web Platform installer to pull the pieces down from websites in a tight integration of tools that worked nicely for the four or five applications I tried this out on. Click a couple of check boxes and fill in a few simple configuration options and you end up with a running application that’s ready to be customized. Nice! You can easily deploy completed applications via WebDeploy (to an IIS server) or FTP directly from within the development environment. The deploy tool also can handle automatically uploading and installing the database and all related assemblies required, making deployment a simple one-click install step. Simplified Database Access The IDE contains a database editor that can edit SQL Compact and SQL Server databases. There is also a Database helper class that facilitates database access by providing easy-to-use, high-level query execution and iteration methods: @{       var db = Database.OpenFile("FirstApp.sdf");     string sql = "select * from customers where Id > @0"; } <ul> @foreach(var row in db.Query(sql,1)){         <li>@row.FirstName @row.LastName</li> } </ul> The query function takes a SQL statement plus any number of positional (@0,@1 etc.) SQL parameters by simple values. The result is returned as a collection of rows which in turn have a row object with dynamic properties for each of the columns giving easy (though untyped) access to each of the fields. Likewise Execute and ExecuteNonQuery allow execution of more complex queries using similar parameter passing schemes. Note these queries use string-based queries rather than LINQ or Entity Framework’s strongly typed LINQ queries. While this may seem like a step back, it’s also in line with the expectations of non .NET script developers who are quite used to writing and using SQL strings in code rather than using OR/M frameworks. The only question is why was something not included from the beginning in .NET and Microsoft made developers build custom implementations of these basic building blocks. The implementation looks a lot like a DataTable-style data access mechanism, but to be fair, this is a common approach in scripting languages. This type of syntax that uses simple, static, data object methods to perform simple data tasks with one line of code are common in scripting languages and are a good match for folks working in PHP/Python, etc. Seems like Microsoft has taken great advantage of .NET 4.0’s dynamic typing to provide this sort of interface for row iteration where each row has properties for each field. FWIW, all the examples demonstrate using local SQL Compact files - I was unable to get a SQL Server connection string to work with the Database class (the connection string wasn’t accepted). However, since the code in the page is still plain old .NET, you can easily use standard ADO.NET code or even LINQ or Entity Framework models that are created outside of WebMatrix in separate assemblies as required. The good the bad the obnoxious - It’s still .NET The beauty (or curse depending on how you look at it :)) of Razor and the compilation model is that, behind it all, it’s still .NET. Although the syntax may look foreign, it’s still all .NET behind the scenes. You can easily access existing tools, helpers, and utilities simply by adding them to the project as references or to the bin folder. Razor automatically recognizes any assembly reference from assemblies in the bin folder. In the default configuration, Microsoft provides a host of helper functions in a Microsoft.WebPages assembly (check it out in the ASP.NET temp folder for your application), which includes a host of HTML Helpers. If you’ve used ASP.NET MVC before, a lot of the helpers should look familiar. Documentation at the moment is sketchy-there’s a very rough API reference you can check out here: http://www.asp.net/webmatrix/tutorials/asp-net-web-pages-api-reference Who needs WebMatrix? Uhm… good Question Clearly Microsoft is trying hard to create an environment with WebMatrix that is easy to use for newbie developers. The goal seems to be simplicity in providing a minimal development environment and an easy-to-use script engine/language that makes it easy to get started with. There’s also some focus on community features that can be used as starting points, such as Web Gallery applications and templates. The community features in particular are very nice and something that would be nice to eventually see in Visual Studio as well. The question is whether this is too little too late. Developers who have been clamoring for a simpler development environment on the .NET stack have mostly left for other simpler platforms like PHP or Python which are catering to the down and dirty developer. Microsoft will be hard pressed to win those folks-and other hardcore PHP developers-back. Regardless of how much you dress up a script engine fronted by the .NET Framework, it’s still the .NET Framework and all the complexity that drives it. While .NET is a fine solution in its breadth and features once you get a basic handle on the core features, the bar of entry to being productive with the .NET Framework is still pretty high. The MVC style helpers Microsoft provides are a good step in the right direction, but I suspect it’s not enough to shield new developers from having to delve much deeper into the Framework to get even basic applications built. Razor and its helpers is trying to make .NET more accessible but the reality is that in order to do useful stuff that goes beyond the handful of simple helpers you still are going to have to write some C# or VB or other .NET code. If the target is a hobby/amateur/non-programmer the learning curve isn’t made any easier by WebMatrix it’s just been shifted a tad bit further along in your development endeavor when you run out of canned components that are supplied either by Microsoft or the community. The database helpers are interesting and actually I’ve heard a lot of discussion from various developers who’ve been resisting .NET for a really long time perking up at the prospect of easier data access in .NET than the ridiculous amount of code it takes to do even simple data access with raw ADO.NET. It seems sad that such a simple concept and implementation should trigger this sort of response (especially since it’s practically trivial to create helpers like these or pick them up from countless libraries available), but there it is. It also shows that there are plenty of developers out there who are more interested in ‘getting stuff done’ easily than necessarily following the latest and greatest practices which are overkill for many development scenarios. Sometimes it seems that all of .NET is focused on the big life changing issues of development, rather than the bread and butter scenarios that many developers are interested in to get their work accomplished. And that in the end may be WebMatrix’s main raison d'être: To bring some focus back at Microsoft that simpler and more high level solutions are actually needed to appeal to the non-high end developers as well as providing the necessary tools for the high end developers who want to follow the latest and greatest trends. The current version of WebMatrix hits many sweet spots, but it also feels like it has a long way to go before it really can be a tool that a beginning developer or an accomplished developer can feel comfortable with. Although there are some really good ideas in the environment (like the gallery for downloading apps and components) which would be a great addition for Visual Studio as well, the rest of the development environment just feels like crippleware with required functionality missing especially debugging and Intellisense, but also general editor support. It’s not clear whether these are because the product is still in an early alpha release or whether it’s simply designed that way to be a really limited development environment. While simple can be good, nobody wants to feel left out when it comes to necessary tool support and WebMatrix just has that left out feeling to it. If anything WebMatrix’s technology pieces (which are really independent of the WebMatrix product) are what are interesting to developers in general. The compact IIS implementation is a nice improvement for development scenarios and SQL Compact 4.0 seems to address a lot of concerns that people have had and have complained about for some time with previous SQL Compact implementations. By far the most interesting and useful technology though seems to be the Razor view engine for its light weight implementation and it’s decoupling from the ASP.NET/HTTP pipeline to provide a standalone scripting/view engine that is pluggable. The first winner of this is going to be ASP.NET MVC which can now have a cleaner view model that isn’t inconsistent due to the baggage of non-implemented WebForms features that don’t work in MVC. But I expect that Razor will end up in many other applications as a scripting and code generation engine eventually. Visual Studio integration for Razor is currently missing, but is promised for a later release. The ASP.NET MVC team has already mentioned that Razor will eventually become the default MVC view engine, which will guarantee continued growth and development of this tool along those lines. And the Razor engine and support tools actually inherit many of the features that MVC pioneered, so there’s some synergy flowing both ways between Razor and MVC. As an existing ASP.NET developer who’s already familiar with Visual Studio and ASP.NET development, the WebMatrix IDE doesn’t give you anything that you want. The tools provided are minimal and provide nothing that you can’t get in Visual Studio today, except the minimal Razor syntax highlighting, so there’s little need to take a step back. With Visual Studio integration coming later there’s little reason to look at WebMatrix for tooling. It’s good to see that Microsoft is giving some thought about the ease of use of .NET as a platform For so many years, we’ve been piling on more and more new features without trying to take a step back and see how complicated the development/configuration/deployment process has become. Sometimes it’s good to take a step - or several steps - back and take another look and realize just how far we’ve come. WebMatrix is one of those reminders and one that likely will result in some positive changes on the platform as a whole. © Rick Strahl, West Wind Technologies, 2005-2010Posted in ASP.NET   IIS7  

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  • Do MORE with WebCenter

    - by Michael Snow
    We’ve been extremely busy here on the Oracle WebCenter team. We hope that you’ve all be keeping up with the interesting news each week. Last week was jammed full of GartnerPCC and Gartner360 buzz. If you missed any of the highlights – be sure to check out both Kellsey’s post from last week: Gartner PCC: A Shovel & Some Ah-Ha's and Christie’s overview of Loren Weinberg’s PCC presentation: "Here Today, Gone Tomorrow: Engage Your Customers or Lose Them"  . This week, we’ll be focusing on “Doing More with WebCenter” leading up to a great webcast scheduled for Thursday, March 22 (invite and registration link below). This is the 2nd in a series of 3 webcasts dedicated to expanding the understanding of the full capabilities of WebCenter. Yes – that might mean that you are not getting the full benefits of the software you already own or the expansion potential via upgrade to the full WebCenter Suite Plus. Tune in on Thursday 10 a.m. PT / 1 p.m. ET.  ++++++++++++++ Want to be a Speaker at Oracle OpenWorld 2012? Oracle Open World planning has already kicked off. We know that it is only March and next October is far in the distance. But planning has already started for Oracle OpenWorld 2012. So if you want to be a speaker and propose your own session for this year's event in San Francisco on September 30th - October 4th, starting thinking now!  The annual OpenWorld Call for Papers is now open until April 9th! All of the details to submit a paper are available here. Of course, the WebCenter team here is interested in sessions including case studies, thought-leadership, customer stories around any of the Oracle WebCenter solutions, but the Call for Papers is open to all Oracle topics. When submitting your topic, be sure to describe what you plan to discuss and the value of the presentation to other attendees. Sell your session, because there will be a lot of competition to be selected.  Bonus News: Speakers for selected sessions receive a complimentary full conference pass! Get your papers in and we'll see you in San Francisco! ~~~~~~~~~~~~~~~~~~~~~~ Webcast Series: Do More with Oracle WebCenter - Expand Beyond Content Management Enable Employees, Partners, and Customers to Do More with Your Content Dear [FIRSTNAME] [LASTNAME],-- Did you know that, in addition to content management, Oracle WebCenter now also includes comprehensive portal, composite application, collaboration, and Web experience management capabilities? Join us for this Webcast and learn how you can provide a new level of user engagement. Learn how Oracle WebCenter: Drives task-specific application data and content to a single screen for executing specific business processes Enables mixed internal and external environments where content can be securely shared and filtered with employees, partners, and customers, based upon role-based security Offers Web experience management, driving contextually relevant, social, and interactive online experiences across multiple channels Provides social features that enable sharing, activity feeds, collaboration, expertise location, and best-practices communities Learn how to do more with Oracle WebCenter. Register now for the Webcast. Register Now Join us for the second Webcast in the series "Do More With Oracle WebCenter". March 22, 2012 10 a.m. PT / 1 p.m. ET Presented by: Michelle Huff Senior Director, WebCenter Product Management, Oracle Greg Utecht Project Manager,IT Operations,TIES Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact Us | Legal Notices | Privacy Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States

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  • What Problems Are Better Solved By SOAP Over REST?

    In the battle for web service supremacy SOAP and REST have been battling for years. In my personal opinion this debate should have never existed. Yes, both forms can be used to create an interactive web service, but each form of a service was developed independent of each other to solve two different yet similar problems. Based my research and experience I would have to say that REST should be the preferred web service methodology and SOAP should only be used in specific situations. Note, I did not say that I was against SOAP, and in fact I actually like to use SOAP when it is needed. Criteria for using SOAP: Does the service need a guaranteed level of reliability and security? Did the provider and consumer of the service agreed on a standardized data exchange format? Does the service need data context and state management? If you answer yes to any of these questions, then you may want to consider SOAP as the format for the web service. Another way to look at the relationship between REST and SOAP is to look at the medical field.  For most things a general doctor or you family health care provider can acceptably treat most conditions from the case of a common cold to a broken bone. A general doctor more aligns with REST in my opinion because for most service requirements REST fulfills a projects needs, but what happens if you need more of an advanced examination, you would go to a specialist. A specialist would already have experience dealing with specific issues that you are experiencing giving them specific context to how best treat you going forward. SOAP acts more like a specialist doctor giving that they understand the context of an issue and can treat it based on the state of other patients they have already treated. An example of where I would use SOAP over REST in real life would be a single sign-on application. I n these cases I need to check validate a username and password for authentication and authorization of a web page request. This service would need to maintain state while it authenticated a user and while it validated access to a web page on a subsequent request. This service must process every request for access and not allow caching to ensure that every request is processed and the appropriate users are allowed to view selected web pages. References: Rozlog, M. (2010). REST and SOAP: When Should I Use Each (or Both)? Retrieved 11 20, 2011, from Infoq.com: http://www.infoq.com/articles/rest-soap-when-to-use-each

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