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  • Team Leaders & Authors - Manage and Report Workflow using "Print an Outline" in UPK

    - by [email protected]
    Did you know you can "print an outline?" You can print any outline or portion of an outline. Why might you want to "print an outline" in UPK... Have you ever wondered how many topics you have recorded, how many of your topics are ready for review, or even better, how many topics are complete! Do you need to report your project status to management? Maybe you just like to have a copy of your outline to refer to during development. Included in this output is the outline structure as well as the layout defined in the Details View of the Outline Editor. To print an outline, you must open either a module or section in the Outline Editor. A set of default data columns is automatically included in the output; however, you can configure which columns you want to appear in the report by switching to the Details view and customizing the columns. (To learn more about customizing your columns refer to the Add and Remove Columns section of the Content Development.pdf guide) To print an outline from the Outline Editor: 1. Open a module or section document in the Outline Editor. 2. Expand the documents to display the details that you want included in the report. 3. On the File menu, choose Print and use the toolbar icons to print, view, or save the report to a file. Personally, I opt to save my outline in Microsoft Excel. Using the delivered features of Microsoft Excel you can add columns of information, such as development notes, to your outline or you can graph and chart your Project status. As mentioned above you can configure what columns you want to appear in the outline. When utilizing the Print an Outline feature in conjunction with the Managing Workflow features of the UPK Multi-user instance you as a Team Lead or Author can better report project status. Read more about Managing Workflow below. Managing Workflow: The Properties toolpane contains special properties that allow authors to track document status or State as well as assign Document Ownership. Assign Content State The State property is an editable property for communicating the status of a document. This is particularly helpful when collaborating with other authors in a development team. Authors can assign a state to documents from the master list defined by the administrator. The default list of States includes (blank), Not Started, Draft, In Review, and Final. Administrators can customize the list by adding, deleting or renaming the values. To assign a State value to a document: 1. Make sure you are working online. 2. Display the Properties toolpane. 3. Select the document(s) to which you want to assign a state. Note: You can select multiple documents using the standard Windows selection keys (CTRL+click and SHIFT+click). 4. In the Workflow category, click in the State cell. 5. Select a value from the list. Assign Document Ownership In many enterprises, multiple authors often work together developing content in a team environment. Team leaders typically handle large projects by assigning specific development responsibilities to authors. The Owner property allows team leaders and authors to assign documents to themselves and other authors to track who is responsible for a specific document. You view and change document assignments for a document using the Owner property in the Properties toolpane. To assign a document owner: 1. Make sure you are working online. 2. On the View menu, choose Properties. 3. Select the document(s) to which you want to assign document responsibility. Note: You can select multiple documents using the standard Windows selection keys (CTRL+click and SHIFT+click). 4. In the Workflow category, click in the Owner cell. 5. Select a name from the list. Is anyone out there already using this feature? Share your ideas with the group. Those of you new to this feature, give it a test drive and let us know what you think. - Kathryn Lustenberger, Oracle UPK & Tutor Outbound Product Management

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  • SQL SERVER – A Quick Look at Logging and Ideas around Logging

    - by pinaldave
    This blog post is written in response to the T-SQL Tuesday post on Logging. When someone talks about logging, personally I get lots of ideas about it. I have seen logging as a very generic term. Let me ask you this question first before I continue writing about logging. What is the first thing comes to your mind when you hear word “Logging”? Now ask the same question to the guy standing next to you. I am pretty confident that you will get  a different answer from different people. I decided to do this activity and asked 5 SQL Server person the same question. Question: What is the first thing comes to your mind when you hear the word “Logging”? Strange enough I got a different answer every single time. Let me just list what answer I got from my friends. Let us go over them one by one. Output Clause The very first person replied output clause. Pretty interesting answer to start with. I see what exactly he was thinking. SQL Server 2005 has introduced a new OUTPUT clause. OUTPUT clause has access to inserted and deleted tables (virtual tables) just like triggers. OUTPUT clause can be used to return values to client clause. OUTPUT clause can be used with INSERT, UPDATE, or DELETE to identify the actual rows affected by these statements. Here are some references for Output Clause: OUTPUT Clause Example and Explanation with INSERT, UPDATE, DELETE Reasons for Using Output Clause – Quiz Tips from the SQL Joes 2 Pros Development Series – Output Clause in Simple Examples Error Logs I was expecting someone to mention Error logs when it is about logging. The error log is the most looked place when there is any error either with the application or there is an error with the operating system. I have kept the policy to check my server’s error log every day. The reason is simple – enough time in my career I have figured out that when I am looking at error logs I find something which I was not expecting. There are cases, when I noticed errors in the error log and I fixed them before end user notices it. Other common practices I always tell my DBA friends to do is that when any error happens they should find relevant entries in the error logs and document the same. It is quite possible that they will see the same error in the error log  and able to fix the error based on the knowledge base which they have created. There can be many different kinds of error log files exists in SQL Server as well – 1) SQL Server Error Logs 2) Windows Event Log 3) SQL Server Agent Log 4) SQL Server Profile Log 5) SQL Server Setup Log etc. Here are some references for Error Logs: Recycle Error Log – Create New Log file without Server Restart SQL Error Messages Change Data Capture I got surprised with this answer. I think more than the answer I was surprised by the person who had answered me this one. I always thought he was expert in HTML, JavaScript but I guess, one should never assume about others. Indeed one of the cool logging feature is Change Data Capture. Change Data Capture records INSERTs, UPDATEs, and DELETEs applied to SQL Server tables, and makes a record available of what changed, where, and when, in simple relational ‘change tables’ rather than in an esoteric chopped salad of XML. These change tables contain columns that reflect the column structure of the source table you have chosen to track, along with the metadata needed to understand the changes that have been made. Here are some references for Change Data Capture: Introduction to Change Data Capture (CDC) in SQL Server 2008 Tuning the Performance of Change Data Capture in SQL Server 2008 Download Script of Change Data Capture (CDC) CDC and TRUNCATE – Cannot truncate table because it is published for replication or enabled for Change Data Capture Dynamic Management View (DMV) I like this answer. If asked I would have not come up with DMV right away but in the spirit of the original question, I think DMV does log the data. DMV logs or stores or records the various data and activity on the SQL Server. Dynamic management views return server state information that can be used to monitor the health of a server instance, diagnose problems, and tune performance. One can get plethero of information from DMVs – High Availability Status, Query Executions Details, SQL Server Resources Status etc. Here are some references for Dynamic Management View (DMV): SQL SERVER – Denali – DMV Enhancement – sys.dm_exec_query_stats – New Columns DMV – sys.dm_os_windows_info – Information about Operating System DMV – sys.dm_os_wait_stats Explanation – Wait Type – Day 3 of 28 DMV sys.dm_exec_describe_first_result_set_for_object – Describes the First Result Metadata for the Module Transaction Log Impact Detection Using DMV – dm_tran_database_transactions Log Files I almost flipped with this final answer from my friend. This should be probably the first answer. Yes, indeed log file logs the SQL Server activities. One can write infinite things about log file. SQL Server uses log file with the extension .ldf to manage transactions and maintain database integrity. Log file ensures that valid data is written out to database and system is in a consistent state. Log files are extremely useful in case of the database failures as with the help of full backup file database can be brought in the desired state (point in time recovery is also possible). SQL Server database has three recovery models – 1) Simple, 2) Full and 3) Bulk Logged. Each of the model uses the .ldf file for performing various activities. It is very important to take the backup of the log files (along with full backup) as one never knows when backup of the log file come into the action and save the day! How to Stop Growing Log File Too Big Reduce the Virtual Log Files (VLFs) from LDF file Log File Growing for Model Database – model Database Log File Grew Too Big master Database Log File Grew Too Big SHRINKFILE and TRUNCATE Log File in SQL Server 2008 Can I just say I loved this month’s T-SQL Tuesday Question. It really provoked very interesting conversation around me. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL Optimization, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • Brighton Rocks: UA Europe 2011

    - by ultan o'broin
    User Assistance Europe 2011 was held in Brighton, UK. Having seen Quadrophenia a dozen times, I just had to go along (OK, I wanted to talk about messages in enterprise applications). Sadly, it rained a lot, though that was still eminently more tolerable than being stuck home in Dublin during Bloomsday. So, here are my somewhat selective highlights and observations from the conference, massively skewed towards my own interests, as usual. Enjoyed Leah Guren's (Cow TC) great start ‘keynote’ on the Cultural Dimensions of Software Help Usage. Starting out by revisiting Hofstede's and Hall's work on culture (how many times I have done this for Multilingual magazine?) and then Neilsen’s findings on age as an indicator of performance, Leah showed how it is the expertise of the user that user assistance (UA) needs to be designed for (especially for high-end users), with some considerations made for age, while the gender and culture of users are not major factors. Help also needs to be contextual and concise, embedded close to the action. That users are saying things like “If I want help on Office, I go to Google ” isn't all that profound at this stage, but it is always worth reiterating how search can be optimized to return better results for users. Interestingly, regardless of user education level, the issue of information quality--hinging on the lynchpin of terminology reflecting that of the user--is critical. Major takeaway for me there. Matthew Ellison’s sessions on embedded help and demos were also impressive. Embedded help that is concise and contextual is definitely a powerful UX enabler, and I’m pleased to say that in Oracle Fusion Applications we have embraced the concept fully. Matthew also mentioned in his session about successful software demos that the principle of modality with demos is a must. Look no further than Oracle User Productivity Kit demos See It!, Try It!, Know It, and Do It! modes, for example. I also found some key takeaways in the presentation by Marie-Louise Flacke on notes and warnings. Here, legal considerations seemed to take precedence over providing any real information to users. I was delighted when Marie-Louise called out the Oracle JDeveloper documentation as an exemplar of how to use notes and instructions instead of trying to scare the bejaysus out of people and not providing them with any real information they’d find useful instead. My own session on designing messages for enterprise applications was well attended. Knowing your user profiles (remember user expertise is the king maker for UA so write for each audience involved), how users really work, the required application business and UI rules, what your application technology supports, and how messages integrate with the enterprise help desk and support policies and you will go much further than relying solely on the guideline of "writing messages in plain language". And, remember the value in warnings and confirmation messages too, and how you can use them smartly. I hope y’all got something from my presentation and from my answers to questions afterwards. Ellis Pratt stole the show with his presentation on applying game theory to software UA, using plenty of colorful, relevant examples (check out the Atlassian and DropBox approaches, for example), and striking just the right balance between theory and practice. Completely agree that the approach to take here is not to make UA itself a game, but to invoke UA as part of a bigger game dynamic (time-to-task completion, personal and communal goals, personal achievement and status, and so on). Sure there are gotchas and limitations to gamification, and we need to do more research. However, we'll hear a lot more about this subject in coming years, particularly in the enterprise space. I hope. I also heard good things about the different sessions about DITA usage (including one by Sonja Fuga that clearly opens the door for major innovation in the community content space using WordPress), the progressive disclosure of information (Cerys Willoughby), an overview of controlled language (or "information quality", as I like to position it) solutions and rationale by Dave Gash, and others. I also spent time chatting with Mike Hamilton of MadCap Software, who showed me a cool demo of their Flare product, and the Lingo translation solution. I liked the idea of their licensing model for workers-on-the-go; that’s smart UX-awareness in itself. Also chatted with Julian Murfitt of Mekon about uptake of DITA in the enterprise space. In all, it's worth attending UA Europe. I was surprised, however, not to see conference topics about mobile UA, community conversation and content, and search in its own right. These are unstoppable forces now, and the latter is pretty central to providing assistance now to all but the most irredentist of hard-copy fetishists or advanced technical or functional users working away on the back end of applications and systems. Only saw one iPad too (says the guy who carries three laptops). Tweeting during the conference was pretty much nonexistent during the event, so no community energy there. Perhaps all this can be addressed next year. I would love to see the next UA Europe event come to Dublin (despite Bloomsday, it's not a bad place place, really) now that hotels are so cheap and all. So, what is my overall impression of the state of user assistance in Europe? Clearly, there are still many people in the industry who feel there is something broken with the traditional forms of user assistance (particularly printed doc) and something needs to be done about it. I would suggest they move on and try and embrace change, instead. Many others see new possibilities, offered by UX and technology, as well as the reality of online user behavior in an increasingly connected world and that is encouraging. Such thought leaders need to be listened to. As Ellis Pratt says in his great book, Trends in Technical Communication - Rethinking Help: “To stay relevant means taking a new perspective on the role (of technical writer), and delivering “products” over and above the traditional manual and online Help file... there are a number of new trends in this field - some complementary, some conflicting. Whatever trends emerge as the norm, it’s likely the status quo will change.” It already has, IMO. I hear similar debates in the professional translation world about the onset of translation crowd sourcing (the Facebook model) and machine translation (trust me, that battle is over). Neither of these initiatives has put anyone out of a job and probably won't, though the nature of the work might change. If anything, such innovations have increased the overall need for professional translators as user expectations rise, new audiences emerge, and organizations need to collate and curate user-generated content, combining it with their own. Perhaps user assistance professionals can learn from other professions and grow accordingly.

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  • SQL SERVER – SSMS: Top Object and Batch Execution Statistics Reports

    - by Pinal Dave
    The month of June till mid of July has been the fever of sports. First, it was Wimbledon Tennis and then the Soccer fever was all over. There is a huge number of fan followers and it is great to see the level at which people sometimes worship these sports. Being an Indian, I cannot forget to mention the India tour of England later part of July. Following these sports and as the events unfold to the finals, there are a number of ways the statisticians can slice and dice the numbers. Cue from soccer I can surely say there is a team performance against another team and then there is individual member fairs against a particular opponent. Such statistics give us a fair idea to how a team in the past or in the recent past has fared against each other, head-to-head stats during World cup and during other neutral venue games. All these statistics are just pointers. In reality, they don’t reflect the calibre of the current team because the individuals who performed in each of these games are totally different (Typical example being the Brazil Vs Germany semi-final match in FIFA 2014). So at times these numbers are misleading. It is worth investigating and get the next level information. Similar to these statistics, SQL Server Management studio is also equipped with a number of reports like a) Object Execution Statistics report and b) Batch Execution Statistics reports. As discussed in the example, the team scorecard is like the Batch Execution statistics and individual stats is like Object Level statistics. The analogy can be taken only this far, trust me there is no correlation between SQL Server functioning and playing sports – It is like I think about diet all the time except while I am eating. Performance – Batch Execution Statistics Let us view the first report which can be invoked from Server Node -> Reports -> Standard Reports -> Performance – Batch Execution Statistics. Most of the values that are displayed in this report come from the DMVs sys.dm_exec_query_stats and sys.dm_exec_sql_text(sql_handle). This report contains 3 distinctive sections as outline below.   Section 1: This is a graphical bar graph representation of Average CPU Time, Average Logical reads and Average Logical Writes for individual batches. The Batch numbers are indicative and the details of individual batch is available in section 3 (detailed below). Section 2: This represents a Pie chart of all the batches by Total CPU Time (%) and Total Logical IO (%) by batches. This graphical representation tells us which batch consumed the highest CPU and IO since the server started, provided plan is available in the cache. Section 3: This is the section where we can find the SQL statements associated with each of the batch Numbers. This also gives us the details of Average CPU / Average Logical Reads and Average Logical Writes in the system for the given batch with object details. Expanding the rows, I will also get the # Executions and # Plans Generated for each of the queries. Performance – Object Execution Statistics The second report worth a look is Object Execution statistics. This is a similar report as the previous but turned on its head by SQL Server Objects. The report has 3 areas to look as above. Section 1 gives the Average CPU, Average IO bar charts for specific objects. The section 2 is a graphical representation of Total CPU by objects and Total Logical IO by objects. The final section details the various objects in detail with the Avg. CPU, IO and other details which are self-explanatory. At a high-level both the reports are based on queries on two DMVs (sys.dm_exec_query_stats and sys.dm_exec_sql_text) and it builds values based on calculations using columns in them: SELECT * FROM    sys.dm_exec_query_stats s1 CROSS APPLY sys.dm_exec_sql_text(sql_handle) AS s2 WHERE   s2.objectid IS NOT NULL AND DB_NAME(s2.dbid) IS NOT NULL ORDER BY  s1.sql_handle; This is one of the simplest form of reports and in future blogs we will look at more complex reports. I truly hope that these reports can give DBAs and developers a hint about what is the possible performance tuning area. As a closing point I must emphasize that all above reports pick up data from the plan cache. If a particular query has consumed a lot of resources earlier, but plan is not available in the cache, none of the above reports would show that bad query. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: SQL, SQL Authority, SQL Query, SQL Server, SQL Server Management Studio, SQL Tips and Tricks, T SQL Tagged: SQL Reports

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  • My Thoughts On the Xbox 180

    - by Chris Gardner
    Originally posted on: http://geekswithblogs.net/freestylecoding/archive/2013/06/21/my-thoughts-on-the-xbox-180.aspx Everyone seems to be putting their 0.00237 cents into the wishing well over Microsoft's recent decision to reverse the DRM policy on the Xbox One. However, there have been a few issues that nobody has touched. As such, I have decided to dig 0.00237 cents out of my pocket. First, let me be clear about this point. I do not support the decision to reverse the DRM policy on the Xbox One. I wanted that point to be expressed first and unambiguously. I will say it again. I do not support the decision to reverse the DRM policy on the Xbox One. Now that I have that out of the way, let me go into my rationale. This decision removes most of the cool features that enticed me to pre-order the console. No, I didn't cancel my pre-order. There is still five months before the release of the console, and there is still a plethora of information that we, as consumers, do not have. With that, it should be noted that much of the talk in this post is speculation and rhetoric. I do not have any insider information that you do not possess. The persistent connection would have allowed the console to do many of the functions for which we have been begging. That demo where someone was playing Ryse, seamlessly accepted a multiplayer challenge in Killer Instinct, played the match (and a rematch,) and then jumped back into Ryse. That's gone, if you bought the game on disc. The new, DRM free system will require the disc in the system to play a game. That bullet point where one Xbox Live account could have up to 10 slave accounts so families could play together, no matter where they were located. That's gone as well. The promise of huge, expansive, dynamically changing worlds that was brought to us with the power of cloud computing. Well, "the people" didn't want there to be a forced, persistent connection. As such, developers can't rely on a connection and, as such, that feature is gone. This is akin to the removal of the hard drive on the Xbox 360. The list continues, but the enthusiast press has enumerated the list far better than I wish. All of this is because the Xbox team saw the HUGE success of Steam and decided to borrow a few ideas. Yes, Steam. The service that everyone hated for the first six months (for the same reasons the Xbox One is getting flack.) There was an initial growing pain. However, it is now lauded as the way games distribution should be handled. Unless you are Microsoft. I do find it curious that many of the features were originally announced for the PS4 during its unveiling. However, much of that was left strangely absent for Sony's E3 press conference. Instead, we received a single, static slide that basically said the exact opposite of Microsoft's plans. It is not farfetched to believe that slide came into existence during the approximately seven hours between the two media briefings. The thing that majorly annoys me over this whole kerfuffle is that the single thing that caused the call to arms is, really, not an issue. Microsoft never said they were going to block used sales. They said it was up to the publisher to make that decision. This would have allowed publishers to reclaim some of the costs of development in subsequent sales of the product. If you sell your game to GameStop for 7 USD, GameStop is going to sell it for 55 USD. That is 48 USD pure profit for them. Some publishers asked GameStop for a small cut. Was this a huge, money grubbing scheme? Well, yes, but the idea was that they have to handle server infrastructure for dormant accounts, etc. Of course, GameStop flatly refused, and the Online Pass was born. Fortunately, this trend didn’t last, and most publishers have stopped the practice. The ability to sell "licenses" has already begun to be challenged. Are you living in the EU? If so, companies must allow you to sell digital property. With this precedent in place, it's only a matter of time before other areas follow suit. If GameStop were smart, they should have immediately contacted every publisher out there to get the rights to become a clearing house for these licenses. Then, they keep their business model and could reduce their brick and mortar footprint. The digital landscape is changing. We need to not block this process. As Seth MacFarlane best said "Some issues are so important that you should drag people kicking and screaming." I believe this was said on an episode of Real Time with Bill Maher about the issue of Gay Marriages. Much like the original source, this is an issue that we need to drag people to the correct, progressive position. Microsoft, as a company, actually has the resources to weather the transition period. They have a great pool of first and second party developers that can leverage this new framework to prove the validity. Over time, the third party developers will get excited to use these tools. As an old C++ guy, I resisted C# for years. Now, I think it's one of the best languages I've ever used. I have a server room and a Co-Lo full of servers, so I originally didn't see the value in Azure. Now, I wish I could move every one of my projects into the cloud. I still LOVE getting physical packaging, which my music and games collection will proudly attest. However, I have started to see the value in pure digital, and have found ways to integrate this into the ways I consume those products. I can, honestly, understand how some parts of the population would be very apprehensive about this new landscape. There were valid arguments about people with no internet access. There are ways to combat these problems. These methods do not require us to throw the baby out with the bathwater. However, the number of people in the computer industry that I have seen cry foul is truly appalling. We are the forward looking people that help show how technology can improve people's lives. If we can't see the value of the brief pain involved with an exciting new ecosystem, than who will?

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  • Google Apps e-mail being rejected from some domains

    - by Paul J. Lucas
    I'm migrating e-mail for my domains to Google Apps' e-mail. Most everything seems to work except e-mail sent to any user at (at least) sonic.net is rejected with a message of the form (where any-address has been substituted for my friend's address): From: Mail Delivery Subsystem <[email protected]> Date: March 11, 2010 10:04:48 AM PST To: [email protected] Subject: Delivery Status Notification (Failure) Delivered-To: [email protected] Received: by 10.229.194.26 with SMTP id dw26cs8717qcb; Thu, 11 Mar 2010 10:04:48 -0800 (PST) Received: by 10.223.68.143 with SMTP id v15mr3841599fai.62.1268330688325; Thu, 11 Mar 2010 10:04:48 -0800 (PST) Received: by 10.223.68.143 with SMTP id v15mr5119424fai.62; Thu, 11 Mar 2010 10:04:48 -0800 (PST) Mime-Version: 1.0 Return-Path: <> X-Failed-Recipients: [email protected] Message-Id: <[email protected]> Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable Delivery to the following recipient failed permanently: [email protected] Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.1.1 <[email protected]>... No such user here (state 13). And here are the headers from the message it bounces back: Received: by 10.101.90.7 with SMTP id s7mr2515885anl.176.1267979929490; Sun, 07 Mar 2010 08:38:49 -0800 (PST) Return-Path: <[email protected]> Received: from [10.0.1.203] (adsl-76-201-171-194.dsl.pltn13.sbcglobal.net [76.201.171.194]) by mx.google.com with ESMTPS id 4sm1046550yxd.70.2010.03.07.08.38.48 (version=TLSv1/SSLv3 cipher=RC4-MD5); Sun, 07 Mar 2010 08:38:49 -0800 (PST) From: "Paul J. Lucas" <[email protected]> Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Subject: Some fascinating subject Date: Sun, 7 Mar 2010 08:38:46 -0800 References: <[email protected]> To: [email protected] Message-Id: <[email protected]> Mime-Version: 1.0 (Apple Message framework v1077) X-Mailer: Apple Mail (2.1077) However, I am able to send mail to a user at sonic.net using my old e-mail account. Also, my company uses Google Apps for e-mail and I can send e-mail to a user at sonic.net from my company. The differences between my personal e-mail and my company's are: My company's domain has no SPF record whereas mine does. My company's domain has an A record whereas mine does not. My SPF record initially was as prescribed by Google here. However, this guy claims Google is wrong and gives a fix. I've tried it both ways with no difference. My SPF record is currently: v=spf1 mx include:aspmx.googlemail.com include:_spf.google.com ~all As for the lack of an A record, you wouldn't think that a mail host would care about that so long as mx records are defined. However, the funny thing is that if you look at the error message, why does Google state that the recipient's domain stated that there is "No such user here" for my address? That makes no sense. Of course there is no user having my address at sonic.net. Also, I assume that I just discovered that I can't send mail to users at sonic.net by accident and that there are probably other domains I can't send e-mail to. So... anybody have any idea what's going on? And how I can get mail to users at sonic.net?

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  • Selling Visual Studio ALM

    - by Tarun Arora
    Introduction As a consultant I have been selling Application Lifecycle Management services using Visual Studio and Team Foundation Server. I’ve been contacted various times by friends working in organization telling me that ALM processes in their company were benchmarked when dinosaurs walked the earth. Most of these individuals already know the great features Microsoft ALM tools offer and are keen to start a conversation with the CIO but don’t exactly know where to start. It is very important how you engage in your first conversation, if you start the conversation with ‘There is this great tooling from Microsoft which offers amazing features to boost developer productivity, … ‘ from experience I can tell you the reply from your CIO would be ‘I already know! Our existing landscape has a combination of bleeding edge open source and cutting edge licensed tools which already cover these features quite well, more over Microsoft products have a high licensing cost associated to them.’ You will always find it harder to sell by feature, the trick is to highlight the gap in the existing processes & tools and then highlight the impact of these gaps to the overall development processes, by now you would have captured enough attention to show off how the ALM tooling offered by Microsoft not only fills those gaps but offers great value adds to take their development practices to the next level. Rangers ALM Assessment Guide Image 1 – Welcome! First look at the Rangers ALM assessment guide Most organization already have some processes in place to cover aspects of ALM. How do you go about proving that there isn’t enough cover in place? This is where Visual Studio ALM Rangers ALM Assessment guide can help. The ALM assessment guide is really a tool that helps you gather information about Development practices and processes within a customer's environment. Several questionnaires are used to identify the current state of individual development lifecycle areas and decide on a desired state for those processes. It also presents guidance and roll-up summaries to help with recommendations moving forward. The ALM Rangers assessment guide can be downloaded from here. Image 2 – ALM Assessment guide divided into different functions of SDLC The assessment guide is divided into different functions of Software Development Lifecycle (listed below), this gives you the ability to access how mature the company is in different areas of SDLC. Architecture & Design Requirement Engineering & UX Development Software Configuration Management Governance Deployment & Operations Testing & Quality Assurance Project Planning & Management Each section has a set of questions, fill in the assessment by selecting “Never/Sometimes/Always” from the Answer column in the question sheets.  Each answer has weightage to the overall score. Each question has a link next to it, clicking the link takes you to the Reference sheet which gives you more details about the question along with a reason for “why you need to ask this question?”, “other ways to phrase the question” and “what to expect as an answer from the customer”. The trick is to engage the customer in a discussion. You need to probe a lot, listen to the customer and have a discussion with several team members, preferably without management to ensure that you receive candid feedback. This reminds me of a funny incident when during an ALM review a customer told me that they have a sophisticated semi-automated application deployment process, further discussions revealed that deployment actually involved 72 manual configuration steps per production node. Such observations can be recorded in the Issue Brainstorming worksheet for further consideration later. It is also worth mentioning the different levels of ALM maturity to the customer. By default the desired state of ALM maturity is set to Standard, it is possible to set a desired state by area, you should strive for Advanced or Dynamic, it always helps by explaining the classification and advantages. Image 3 – ALM levels by description The ALM assessment guide helps you arrive at a quantitative measure of the company’s ALM maturity. The resultant graph plotted on a spider’s web shows you the company’s current state of ALM maturity and the desired state of ALM maturity. Further since the results are classified by area you can immediately spot the areas where the customer needs immediate help. Image 4 – The spiders web! The red cross icons are areas shouting out for immediate attention, the yellow exclamation icons are areas that need improvement. These icons are calculated on the difference between the Current State of ALM maturity VS the Desired state of ALM maturity. Image 5 – Results by area Conclusion To conclude the Rangers ALM assessment guide gives you the ability to, Measure the customer’s current ALM maturity level Understand the ALM maturity level the customer desires to achieve Capture a healthy list of issues the customer wants to brainstorm further Now What’s next…? Download and get started with the Rangers ALM Assessment Guide. If you have successfully captured the above listed three pieces of information you are in a great state to make recommendations on the identified areas highlighting the benefits that Visual Studio ALM tools would offer. In the next post I will be covering how to take the ALM assessment results as the base to actually convert your recommendation into a sell.  Remember to subscribe to http://feeds.feedburner.com/TarunArora. I would love to hear your feedback! If you have any recommendations on things that I should consider or any questions or feedback, feel free to leave a comment. *** A special thanks goes out to fellow ranges Willy, Ethem and Philip for reviewing the blog post and providing valuable feedback. ***

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  • Blank black screen with cursor after login -- RHEL5

    - by Sean O.
    I have a RHEL 5 machine here which is a Dell Precision T3500. I'm an Ubuntu guy, but I'm having a heck of a time with this machine. After processing its first security update, we cannot log in via the gdm greeter. A new kernel was installed; then I installed the nVidia drivers for our Quadro NVS 295. I know the X configuration is valid because the gdm greeter does display; however, upon login all we can get is a blank, black screen with a cursor. I thought perhaps our python installation was corrupted but a reinstall via yum has not helped. I have searched & googled extensively for a potential fix for this and can find nothing. Below are outputs from uname, a tail of an error in /var/log/messages, and the Xorg.conf. Can anyone suggest a course of action? [sean@cheetah ~]$ uname -a Linux cheetah.*.* 2.6.18-308.8.1.el5 #1 SMP Fri May 4 16:43:02 EDT 2012 x86_64 x86_64 x86_64 GNU/Linux [sean@cheetah ~]$ sudo tail /var/log/messages Jun 5 15:03:04 cheetah gconfd (sean-4592): Resolved address "xml:readonly:/etc/gconf/gconf.xml.defaults" to a read-only configuration source at position 2 Jun 5 15:03:05 cheetah hcid[3855]: Default passkey agent (:1.8, /org/bluez/applet) registered Jun 5 15:03:05 cheetah pcscd: winscard.c:304:SCardConnect() Reader E-Gate 0 0 Not Found Jun 5 15:03:05 cheetah last message repeated 2 times Jun 5 15:03:06 cheetah gconfd (sean-4592): Resolved address "xml:readwrite:/home/sean/.gconf" to a writable configuration source at position 0 Jun 5 15:03:06 cheetah setroubleshoot: [program.ERROR] exception ImportError: /usr/lib/libatk-1.0.so.0: undefined symbol: g_assertion_message_expr Traceback (most recent call last): File "/usr/bin/sealert", line 952, in ? from setroubleshoot.gui_utils import * File "/usr/lib/python2.4/site-packages/setroubleshoot/gui_utils.py", line 26, in ? import gtk File "/usr/lib64/python2.4/site-packages/gtk-2.0/gtk/__init__.py", line 48, in ? from gtk import _gtk ImportError: /usr/lib/libatk-1.0.so.0: undefined symbol: g_assertion_message_expr Jun 5 15:03:07 cheetah setroubleshoot: [program.ERROR] exception ImportError: /usr/lib/libatk-1.0.so.0: undefined symbol: g_assertion_message_expr Traceback (most recent call last): File "/usr/bin/sealert", line 952, in ? from setroubleshoot.gui_utils import * File "/usr/lib/python2.4/site-packages/setroubleshoot/gui_utils.py", line 26, in ? import gtk File "/usr/lib64/python2.4/site-packages/gtk-2.0/gtk/__init__.py", line 48, in ? from gtk import _gtk ImportError: /usr/lib/libatk-1.0.so.0: undefined symbol: g_assertion_message_expr Jun 5 15:03:08 cheetah pcscd: winscard.c:304:SCardConnect() Reader E-Gate 0 0 Not Found Jun 5 15:07:01 cheetah ntpd[4114]: synchronized to 64.16.211.38, stratum 3 Jun 5 15:07:01 cheetah ntpd[4114]: kernel time sync enabled 0001 [sean@cheetah ~]$ cat /etc/X11/xorg.conf # nvidia-xconfig: X configuration file generated by nvidia-xconfig # nvidia-xconfig: version 295.53 ([email protected]) Sat May 12 00:34:20 PDT 2012 # Xorg configuration created by system-config-display Section "ServerLayout" Identifier "single head configuration" Screen 0 "Screen0" 0 0 InputDevice "Mouse0" "CorePointer" InputDevice "Keyboard0" "CoreKeyboard" EndSection Section "InputDevice" # generated from default Identifier "Mouse0" Driver "mouse" Option "Protocol" "auto" Option "Device" "/dev/input/mice" Option "Emulate3Buttons" "no" Option "ZAxisMapping" "4 5" EndSection Section "InputDevice" Identifier "Keyboard0" Driver "kbd" Option "XkbModel" "pc105" Option "XkbLayout" "us" EndSection Section "Monitor" ### Comment all HorizSync and VertSync values to use DDC: ### Comment all HorizSync and VertSync values to use DDC: Identifier "Monitor0" ModelName "LCD Panel 1600x1200" HorizSync 31.5 - 74.7 VertRefresh 56.0 - 65.0 Option "dpms" EndSection Section "Device" Identifier "Videocard0" Driver "nvidia" EndSection Section "Screen" Identifier "Screen0" Device "Videocard0" Monitor "Monitor0" DefaultDepth 24 SubSection "Display" Viewport 0 0 Depth 24 EndSubSection EndSection

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  • Troubleshooting inconsistent ODBC connectivity

    - by Chris
    I'm attempting to integrate UPS WorldShip with a SQL Server 2008 R2 database but the connection is very inconsistent. UPS claims this is a DSN/Windows problem and I have not been able to convince them otherwise. The integration is quite simple: my shipping guy clicks a button which opens a form where he enters an order #. After pressing enter the shipping information will be pulled from the database for that order #. The problem is that WorldShip often times thinks the DSN does not exist. However, I am able to open WorldShip's customization tool and browse all the tables and fields in the database my DSN is connected to which means at the very least my DSN does, in fact, exist. The reason this has been so difficult to troubleshoot is because there is no consistency to the problem and I'm not able to reliably repeat any behavior. That is to say that rebooting the PC doesn't cause the connection to break and opening the integration tool and viewing the tables and fields doesn't cause the integration button to work. Is there some way for me to monitor this connection from the SQL server or get any clues as to why it fails? As requested by TallTed here is a sample of the trace file I created. After a mere 5 hours the trace file was over 130MB so there's no way I could provide it in its entirety. WorldShipTD d94-690 EXIT SQLSetStmtAttrW with return code -1 (SQL_ERROR) SQLHSTMT 0x0C6632A0 SQLINTEGER 1227 <unknown> SQLPOINTER [Unknown attribute 1227] SQLINTEGER -5 DIAG [IM006] [Microsoft][ODBC Driver Manager] Driver's SQLSetConnectAttr failed (0) WorldShipTD d94-690 ENTER SQLAllocHandle SQLSMALLINT 3 <SQL_HANDLE_STMT> SQLHANDLE 0x0C662FC0 SQLHANDLE * 0x03EBCE38 WorldShipTD d94-690 EXIT SQLAllocHandle with return code 0 (SQL_SUCCESS) SQLSMALLINT 3 <SQL_HANDLE_STMT> SQLHANDLE 0x0C662FC0 SQLHANDLE * 0x03EBCE38 ( 0x0C6632A0) WorldShipTD d94-690 ENTER SQLSetStmtAttrW SQLHSTMT 0x0C6632A0 SQLINTEGER 0 <SQL_ATTR_QUERY_TIMEOUT> SQLPOINTER 30 SQLINTEGER -5 WorldShipTD d94-690 EXIT SQLSetStmtAttrW with return code -1 (SQL_ERROR) SQLHSTMT 0x0C6632A0 SQLINTEGER 0 <SQL_ATTR_QUERY_TIMEOUT> SQLPOINTER 30 SQLINTEGER -5 DIAG [HYC00] [Microsoft][ODBC Microsoft Access Driver]Optional feature not implemented (106) WorldShipTD d94-690 ENTER SQLGetDiagFieldW SQLSMALLINT 3 SQLHANDLE 0x0C6632A0 SQLSMALLINT 1 SQLSMALLINT 4 SQLPOINTER 0x00520708 SQLSMALLINT 12 SQLSMALLINT * 0x0028E2A8 WorldShipTD d94-690 EXIT SQLGetDiagFieldW with return code 0 (SQL_SUCCESS) SQLSMALLINT 3 SQLHANDLE 0x0C6632A0 SQLSMALLINT 1 SQLSMALLINT 4 SQLPOINTER 0x00520708 SQLSMALLINT 12 SQLSMALLINT * 0x0028E2A8 (10) WorldShipTD d94-690 ENTER SQLGetInfoW HDBC 0x0C662FC0 UWORD 77 <SQL_DRIVER_ODBC_VER> PTR 0x03EBCEDC SWORD 100 SWORD * 0x0028E290 WorldShipTD d94-690 EXIT SQLGetInfoW with return code 0 (SQL_SUCCESS) HDBC 0x0C662FC0 UWORD 77 <SQL_DRIVER_ODBC_VER> PTR 0x03EBCEDC [ 10] "03.51" SWORD 100 SWORD * 0x0028E290 (10) WorldShipTD d94-690 ENTER SQLSetStmtAttrW SQLHSTMT 0x0C6632A0 SQLINTEGER 1228 <unknown> SQLPOINTER [Unknown attribute 1228] SQLINTEGER -5 WorldShipTD d94-690 EXIT SQLSetStmtAttrW with return code -1 (SQL_ERROR) SQLHSTMT 0x0C6632A0 SQLINTEGER 1228 <unknown> SQLPOINTER [Unknown attribute 1228] SQLINTEGER -5 DIAG [HY092] [Microsoft][ODBC Microsoft Access Driver]Invalid attribute/option identifier (86) WorldShipTD d94-690 ENTER SQLGetDiagFieldW SQLSMALLINT 3 SQLHANDLE 0x0C6632A0 SQLSMALLINT 1 SQLSMALLINT 4 SQLPOINTER 0x00520708 SQLSMALLINT 12 SQLSMALLINT * 0x0028E2A8 WorldShipTD d94-690 EXIT SQLGetDiagFieldW with return code 0 (SQL_SUCCESS) SQLSMALLINT 3 SQLHANDLE 0x0C6632A0 SQLSMALLINT 1 SQLSMALLINT 4 SQLPOINTER 0x00520708 SQLSMALLINT 12 SQLSMALLINT * 0x0028E2A8 (10) WorldShipTD d94-690 ENTER SQLSetStmtAttrW SQLHSTMT 0x0C6632A0 SQLINTEGER 1227 <unknown> SQLPOINTER [Unknown attribute 1227] SQLINTEGER -5 WorldShipTD d94-690 EXIT SQLSetStmtAttrW with return code -1 (SQL_ERROR) SQLHSTMT 0x0C6632A0 SQLINTEGER 1227 <unknown> SQLPOINTER [Unknown attribute 1227] SQLINTEGER -5 DIAG [HY092] [Microsoft][ODBC Microsoft Access Driver]Invalid attribute/option identifier (86) WorldShipTD d94-690 ENTER SQLGetDiagFieldW SQLSMALLINT 3 SQLHANDLE 0x0C6632A0 SQLSMALLINT 1 SQLSMALLINT 4 SQLPOINTER 0x00520708 SQLSMALLINT 12 SQLSMALLINT * 0x0028E2A8 WorldShipTD d94-690 EXIT SQLGetDiagFieldW with return code 0 (SQL_SUCCESS) SQLSMALLINT 3 SQLHANDLE 0x0C6632A0 SQLSMALLINT 1 SQLSMALLINT 4 SQLPOINTER 0x00520708 SQLSMALLINT 12 SQLSMALLINT * 0x0028E2A8 (10)

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  • Talend Enterprise Data Integration overperforms on Oracle SPARC T4

    - by Amir Javanshir
    The SPARC T microprocessor, released in 2005 by Sun Microsystems, and now continued at Oracle, has a good track record in parallel execution and multi-threaded performance. However it was less suited for pure single-threaded workloads. The new SPARC T4 processor is now filling that gap by offering a 5x better single-thread performance over previous generations. Following our long-term relationship with Talend, a fast growing ISV positioned by Gartner in the “Visionaries” quadrant of the “Magic Quadrant for Data Integration Tools”, we decided to test some of their integration components with the T4 chip, more precisely on a T4-1 system, in order to verify first hand if this new processor stands up to its promises. Several tests were performed, mainly focused on: Single-thread performance of the new SPARC T4 processor compared to an older SPARC T2+ processor Overall throughput of the SPARC T4-1 server using multiple threads The tests consisted in reading large amounts of data --ten's of gigabytes--, processing and writing them back to a file or an Oracle 11gR2 database table. They are CPU, memory and IO bound tests. Given the main focus of this project --CPU performance--, bottlenecks were removed as much as possible on the memory and IO sub-systems. When possible, the data to process was put into the ZFS filesystem cache, for instance. Also, two external storage devices were directly attached to the servers under test, each one divided in two ZFS pools for read and write operations. Multi-thread: Testing throughput on the Oracle T4-1 The tests were performed with different number of simultaneous threads (1, 2, 4, 8, 12, 16, 32, 48 and 64) and using different storage devices: Flash, Fibre Channel storage, two stripped internal disks and one single internal disk. All storage devices used ZFS as filesystem and volume management. Each thread read a dedicated 1GB-large file containing 12.5M lines with the following structure: customerID;FirstName;LastName;StreetAddress;City;State;Zip;Cust_Status;Since_DT;Status_DT 1;Ronald;Reagan;South Highway;Santa Fe;Montana;98756;A;04-06-2006;09-08-2008 2;Theodore;Roosevelt;Timberlane Drive;Columbus;Louisiana;75677;A;10-05-2009;27-05-2008 3;Andrew;Madison;S Rustle St;Santa Fe;Arkansas;75677;A;29-04-2005;09-02-2008 4;Dwight;Adams;South Roosevelt Drive;Baton Rouge;Vermont;75677;A;15-02-2004;26-01-2007 […] The following graphs present the results of our tests: Unsurprisingly up to 16 threads, all files fit in the ZFS cache a.k.a L2ARC : once the cache is hot there is no performance difference depending on the underlying storage. From 16 threads upwards however, it is clear that IO becomes a bottleneck, having a good IO subsystem is thus key. Single-disk performance collapses whereas the Sun F5100 and ST6180 arrays allow the T4-1 to scale quite seamlessly. From 32 to 64 threads, the performance is almost constant with just a slow decline. For the database load tests, only the best IO configuration --using external storage devices-- were used, hosting the Oracle table spaces and redo log files. Using the Sun Storage F5100 array allows the T4-1 server to scale up to 48 parallel JVM processes before saturating the CPU. The final result is a staggering 646K lines per second insertion in an Oracle table using 48 parallel threads. Single-thread: Testing the single thread performance Seven different tests were performed on both servers. Given the fact that only one thread, thus one file was read, no IO bottleneck was involved, all data being served from the ZFS cache. Read File ? Filter ? Write File: Read file, filter data, write the filtered data in a new file. The filter is set on the “Status” column: only lines with status set to “A” are selected. This limits each output file to about 500 MB. Read File ? Load Database Table: Read file, insert into a single Oracle table. Average: Read file, compute the average of a numeric column, write the result in a new file. Division & Square Root: Read file, perform a division and square root on a numeric column, write the result data in a new file. Oracle DB Dump: Dump the content of an Oracle table (12.5M rows) into a CSV file. Transform: Read file, transform, write the result data in a new file. The transformations applied are: set the address column to upper case and add an extra column at the end, which is the concatenation of two columns. Sort: Read file, sort a numeric and alpha numeric column, write the result data in a new file. The following table and graph present the final results of the tests: Throughput unit is thousand lines per second processed (K lines/second). Improvement is the % of improvement between the T5140 and T4-1. Test T4-1 (Time s.) T5140 (Time s.) Improvement T4-1 (Throughput) T5140 (Throughput) Read/Filter/Write 125 806 645% 100 16 Read/Load Database 195 1111 570% 64 11 Average 96 557 580% 130 22 Division & Square Root 161 1054 655% 78 12 Oracle DB Dump 164 945 576% 76 13 Transform 159 1124 707% 79 11 Sort 251 1336 532% 50 9 The improvement of single-thread performance is quite dramatic: depending on the tests, the T4 is between 5.4 to 7 times faster than the T2+. It seems clear that the SPARC T4 processor has gone a long way filling the gap in single-thread performance, without sacrifying the multi-threaded capability as it still shows a very impressive scaling on heavy-duty multi-threaded jobs. Finally, as always at Oracle ISV Engineering, we are happy to help our ISV partners test their own applications on our platforms, so don't hesitate to contact us and let's see what the SPARC T4-based systems can do for your application! "As describe in this benchmark, Talend Enterprise Data Integration has overperformed on T4. I was generally happy to see that the T4 gave scaling opportunities for many scenarios like complex aggregations. Row by row insertion in Oracle DB is faster with more than 650,000 rows per seconds without using any bulk Oracle capabilities !" Cedric Carbone, Talend CTO.

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  • Big Data – Operational Databases Supporting Big Data – RDBMS and NoSQL – Day 12 of 21

    - by Pinal Dave
    In yesterday’s blog post we learned the importance of the Cloud in the Big Data Story. In this article we will understand the role of Operational Databases Supporting Big Data Story. Even though we keep on talking about Big Data architecture, it is extremely crucial to understand that Big Data system can’t just exist in the isolation of itself. There are many needs of the business can only be fully filled with the help of the operational databases. Just having a system which can analysis big data may not solve every single data problem. Real World Example Think about this way, you are using Facebook and you have just updated your information about the current relationship status. In the next few seconds the same information is also reflected in the timeline of your partner as well as a few of the immediate friends. After a while you will notice that the same information is now also available to your remote friends. Later on when someone searches for all the relationship changes with their friends your change of the relationship will also show up in the same list. Now here is the question – do you think Big Data architecture is doing every single of these changes? Do you think that the immediate reflection of your relationship changes with your family member is also because of the technology used in Big Data. Actually the answer is Facebook uses MySQL to do various updates in the timeline as well as various events we do on their homepage. It is really difficult to part from the operational databases in any real world business. Now we will see a few of the examples of the operational databases. Relational Databases (This blog post) NoSQL Databases (This blog post) Key-Value Pair Databases (Tomorrow’s post) Document Databases (Tomorrow’s post) Columnar Databases (The Day After’s post) Graph Databases (The Day After’s post) Spatial Databases (The Day After’s post) Relational Databases We have earlier discussed about the RDBMS role in the Big Data’s story in detail so we will not cover it extensively over here. Relational Database is pretty much everywhere in most of the businesses which are here for many years. The importance and existence of the relational database are always going to be there as long as there are meaningful structured data around. There are many different kinds of relational databases for example Oracle, SQL Server, MySQL and many others. If you are looking for Open Source and widely accepted database, I suggest to try MySQL as that has been very popular in the last few years. I also suggest you to try out PostgreSQL as well. Besides many other essential qualities PostgreeSQL have very interesting licensing policies. PostgreSQL licenses allow modifications and distribution of the application in open or closed (source) form. One can make any modifications and can keep it private as well as well contribute to the community. I believe this one quality makes it much more interesting to use as well it will play very important role in future. Nonrelational Databases (NOSQL) We have also covered Nonrelational Dabases in earlier blog posts. NoSQL actually stands for Not Only SQL Databases. There are plenty of NoSQL databases out in the market and selecting the right one is always very challenging. Here are few of the properties which are very essential to consider when selecting the right NoSQL database for operational purpose. Data and Query Model Persistence of Data and Design Eventual Consistency Scalability Though above all of the properties are interesting to have in any NoSQL database but the one which most attracts to me is Eventual Consistency. Eventual Consistency RDBMS uses ACID (Atomicity, Consistency, Isolation, Durability) as a key mechanism for ensuring the data consistency, whereas NonRelational DBMS uses BASE for the same purpose. Base stands for Basically Available, Soft state and Eventual consistency. Eventual consistency is widely deployed in distributed systems. It is a consistency model used in distributed computing which expects unexpected often. In large distributed system, there are always various nodes joining and various nodes being removed as they are often using commodity servers. This happens either intentionally or accidentally. Even though one or more nodes are down, it is expected that entire system still functions normally. Applications should be able to do various updates as well as retrieval of the data successfully without any issue. Additionally, this also means that system is expected to return the same updated data anytime from all the functioning nodes. Irrespective of when any node is joining the system, if it is marked to hold some data it should contain the same updated data eventually. As per Wikipedia - Eventual consistency is a consistency model used in distributed computing that informally guarantees that, if no new updates are made to a given data item, eventually all accesses to that item will return the last updated value. In other words -  Informally, if no additional updates are made to a given data item, all reads to that item will eventually return the same value. Tomorrow In tomorrow’s blog post we will discuss about various other Operational Databases supporting Big Data. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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  • T-SQL Tuesday #31 - Logging Tricks with CONTEXT_INFO

    - by Most Valuable Yak (Rob Volk)
    This month's T-SQL Tuesday is being hosted by Aaron Nelson [b | t], fellow Atlantan (the city in Georgia, not the famous sunken city, or the resort in the Bahamas) and covers the topic of logging (the recording of information, not the harvesting of trees) and maintains the fine T-SQL Tuesday tradition begun by Adam Machanic [b | t] (the SQL Server guru, not the guy who fixes cars, check the spelling again, there will be a quiz later). This is a trick I learned from Fernando Guerrero [b | t] waaaaaay back during the PASS Summit 2004 in sunny, hurricane-infested Orlando, during his session on Secret SQL Server (not sure if that's the correct title, and I haven't used parentheses in this paragraph yet).  CONTEXT_INFO is a neat little feature that's existed since SQL Server 2000 and perhaps even earlier.  It lets you assign data to the current session/connection, and maintains that data until you disconnect or change it.  In addition to the CONTEXT_INFO() function, you can also query the context_info column in sys.dm_exec_sessions, or even sysprocesses if you're still running SQL Server 2000, if you need to see it for another session. While you're limited to 128 bytes, one big advantage that CONTEXT_INFO has is that it's independent of any transactions.  If you've ever logged to a table in a transaction and then lost messages when it rolled back, you can understand how aggravating it can be.  CONTEXT_INFO also survives across multiple SQL batches (GO separators) in the same connection, so for those of you who were going to suggest "just log to a table variable, they don't get rolled back":  HA-HA, I GOT YOU!  Since GO starts a new batch all variable declarations are lost. Here's a simple example I recently used at work.  I had to test database mirroring configurations for disaster recovery scenarios and measure the network throughput.  I also needed to log how long it took for the script to run and include the mirror settings for the database in question.  I decided to use AdventureWorks as my database model, and Adam Machanic's Big Adventure script to provide a fairly large workload that's repeatable and easily scalable.  My test would consist of several copies of AdventureWorks running the Big Adventure script while I mirrored the databases (or not). Since Adam's script contains several batches, I decided CONTEXT_INFO would have to be used.  As it turns out, I only needed to grab the start time at the beginning, I could get the rest of the data at the end of the process.   The code is pretty small: declare @time binary(128)=cast(getdate() as binary(8)) set context_info @time   ... rest of Big Adventure code ...   go use master; insert mirror_test(server,role,partner,db,state,safety,start,duration) select @@servername, mirroring_role_desc, mirroring_partner_instance, db_name(database_id), mirroring_state_desc, mirroring_safety_level_desc, cast(cast(context_info() as binary(8)) as datetime), datediff(s,cast(cast(context_info() as binary(8)) as datetime),getdate()) from sys.database_mirroring where db_name(database_id) like 'Adv%';   I declared @time as a binary(128) since CONTEXT_INFO is defined that way.  I couldn't convert GETDATE() to binary(128) as it would pad the first 120 bytes as 0x00.  To keep the CAST functions simple and avoid using SUBSTRING, I decided to CAST GETDATE() as binary(8) and let SQL Server do the implicit conversion.  It's not the safest way perhaps, but it works on my machine. :) As I mentioned earlier, you can query system views for sessions and get their CONTEXT_INFO.  With a little boilerplate code this can be used to monitor long-running procedures, in case you need to kill a process, or are just curious  how long certain parts take.  In this example, I added code to Adam's Big Adventure script to set CONTEXT_INFO messages at strategic places I want to monitor.  (His code is in UPPERCASE as it was in the original, mine is all lowercase): declare @msg binary(128) set @msg=cast('Altering bigProduct.ProductID' as binary(128)) set context_info @msg go ALTER TABLE bigProduct ALTER COLUMN ProductID INT NOT NULL GO set context_info 0x0 go declare @msg1 binary(128) set @msg1=cast('Adding pk_bigProduct Constraint' as binary(128)) set context_info @msg1 go ALTER TABLE bigProduct ADD CONSTRAINT pk_bigProduct PRIMARY KEY (ProductID) GO set context_info 0x0 go declare @msg2 binary(128) set @msg2=cast('Altering bigTransactionHistory.TransactionID' as binary(128)) set context_info @msg2 go ALTER TABLE bigTransactionHistory ALTER COLUMN TransactionID INT NOT NULL GO set context_info 0x0 go declare @msg3 binary(128) set @msg3=cast('Adding pk_bigTransactionHistory Constraint' as binary(128)) set context_info @msg3 go ALTER TABLE bigTransactionHistory ADD CONSTRAINT pk_bigTransactionHistory PRIMARY KEY NONCLUSTERED(TransactionID) GO set context_info 0x0 go declare @msg4 binary(128) set @msg4=cast('Creating IX_ProductId_TransactionDate Index' as binary(128)) set context_info @msg4 go CREATE NONCLUSTERED INDEX IX_ProductId_TransactionDate ON bigTransactionHistory(ProductId,TransactionDate) INCLUDE(Quantity,ActualCost) GO set context_info 0x0   This doesn't include the entire script, only those portions that altered a table or created an index.  One annoyance is that SET CONTEXT_INFO requires a literal or variable, you can't use an expression.  And since GO starts a new batch I need to declare a variable in each one.  And of course I have to use CAST because it won't implicitly convert varchar to binary.  And even though context_info is a nullable column, you can't SET CONTEXT_INFO NULL, so I have to use SET CONTEXT_INFO 0x0 to clear the message after the statement completes.  And if you're thinking of turning this into a UDF, you can't, although a stored procedure would work. So what does all this aggravation get you?  As the code runs, if I want to see which stage the session is at, I can run the following (assuming SPID 51 is the one I want): select CAST(context_info as varchar(128)) from sys.dm_exec_sessions where session_id=51   Since SQL Server 2005 introduced the new system and dynamic management views (DMVs) there's not as much need for tagging a session with these kinds of messages.  You can get the session start time and currently executing statement from them, and neatly presented if you use Adam's sp_whoisactive utility (and you absolutely should be using it).  Of course you can always use xp_cmdshell, a CLR function, or some other tricks to log information outside of a SQL transaction.  All the same, I've used this trick to monitor long-running reports at a previous job, and I still think CONTEXT_INFO is a great feature, especially if you're still using SQL Server 2000 or want to supplement your instrumentation.  If you'd like an exercise, consider adding the system time to the messages in the last example, and an automated job to query and parse it from the system tables.  That would let you track how long each statement ran without having to run Profiler. #TSQL2sDay

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  • Microsoft Business Intelligence Seminar 2011

    - by DavidWimbush
    I was lucky enough to attend the maiden presentation of this at Microsoft Reading yesterday. It was pretty gripping stuff not only because of what was said but also because of what could only be hinted at. Here's what I took away from the day. (Disclaimer: I'm not a BI guru, just a reasonably experienced BI developer, so I may have misunderstood or misinterpreted a few things. Particularly when so much of the talk was about the vision and subtle hints of what is coming. Please comment if you think I've got anything wrong. I'm also not going to even try to cover Master Data Services as I struggled to imagine how you would actually use it.) I was a bit worried when I learned that the whole day was going to be presented by one guy but Rafal Lukawiecki is a very engaging speaker. He's going to be presenting this about 20 times around the world over the coming months. If you get a chance to hear him speak, I say go for it. No doubt some of the hints will become clearer as Denali gets closer to RTM. Firstly, things are definitely happening in the SQL Server Reporting and BI world. Traditionally IT would build a data warehouse, then cubes on top of that, and then publish them in a structured and controlled way. But, just as with many IT projects in general, by the time it's finished the business has moved on and the system no longer meets their requirements. This not sustainable and something more agile is needed but there has to be some control. Apparently we're going to be hearing the catchphrase 'Balancing agility with control' a lot. More users want more access to more data. Can they define what they want? Of course not, but they'll recognise it when they see it. It's estimated that only 28% of potential BI users have meaningful access to the data they need, so there is a real pent-up demand. The answer looks like: give them some self-service tools so they can experiment and see what works, and then IT can help to support the results. It's estimated that 32% of Excel users are comfortable with its analysis tools such as pivot tables. It's the power user's preferred tool. Why fight it? That's why PowerPivot is an Excel add-in and that's why they released a Data Mining add-in for it as well. It does appear that the strategy is going to be to use Reporting Services (in SharePoint mode), PowerPivot, and possibly something new (smiles and hints but no details) to create reports and explore data. Everything will be published and managed in SharePoint which gives users the ability to mash-up, share and socialise what they've found out. SharePoint also gives IT tools to understand what people are looking at and where to concentrate effort. If PowerPivot report X becomes widely used, it's time to check that it shows what they think it does and perhaps get it a bit more under central control. There was more SharePoint detail that went slightly over my head regarding where Excel Services and Excel Web Application fit in, the differences between them, and the suggestion that it is likely they will one day become one (but not in the immediate future). That basic pattern is set to be expanded upon by further exploiting Vertipaq (the columnar indexing engine that enables PowerPivot to store and process a lot of data fast and in a small memory footprint) to provide scalability 'from the desktop to the data centre', and some yet to be detailed advances in 'frictionless deployment' (part of which is about making the difference between local and the cloud pretty much irrelevant). Excel looks like becoming Microsoft's primary BI client. It already has: the ability to consume cubes strong visualisation tools slicers (which are part of Excel not PowerPivot) a data mining add-in PowerPivot A major hurdle for self-service BI is presenting the data in a consumable format. You can't just give users PowerPivot and a server with a copy of the OLTP database(s). Building cubes is labour intensive and doesn't always give the user what they need. This is where the BI Semantic Model (BISM) comes in. I gather it's a layer of metadata you define that can combine multiple data sources (and types of data source) into a clear 'interface' that users can work with. It comes with a new query language called DAX. SSAS cubes are unlikely to go away overnight because, with their pre-calculated results, they are still the most efficient way to work with really big data sets. A few other random titbits that came up: Reporting Services is going to get some good new stuff in Denali. Keep an eye on www.projectbotticelli.com for the slides. You can also view last year's seminar sessions which covered a lot of the same ground as far as the overall strategy is concerned. They plan to add more material as Denali's features are publicly exposed. Check out the PASS keynote address for a showing of Yahoo's SQL BI servers. Apparently they wheeled the rack out on stage still plugged in and running! Check out the Excel 2010 Data Mining Add-Ins. 32 bit only at present but 64 bit is on the way. There are lots of data sets, many of them free, at the Windows Azure Marketplace Data Market (where you can also get ESRI shape files). If you haven't already seen it, have a look at the Silverlight Pivot Viewer (http://weblogs.asp.net/scottgu/archive/2010/06/29/silverlight-pivotviewer-now-available.aspx). The Bing Maps Data Connector is worth a look if you're into spatial stuff (http://www.bing.com/community/site_blogs/b/maps/archive/2010/07/13/data-connector-sql-server-2008-spatial-amp-bing-maps.aspx).  

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  • T-SQL Tuesday #31 - Logging Tricks with CONTEXT_INFO

    - by Most Valuable Yak (Rob Volk)
    This month's T-SQL Tuesday is being hosted by Aaron Nelson [b | t], fellow Atlantan (the city in Georgia, not the famous sunken city, or the resort in the Bahamas) and covers the topic of logging (the recording of information, not the harvesting of trees) and maintains the fine T-SQL Tuesday tradition begun by Adam Machanic [b | t] (the SQL Server guru, not the guy who fixes cars, check the spelling again, there will be a quiz later). This is a trick I learned from Fernando Guerrero [b | t] waaaaaay back during the PASS Summit 2004 in sunny, hurricane-infested Orlando, during his session on Secret SQL Server (not sure if that's the correct title, and I haven't used parentheses in this paragraph yet).  CONTEXT_INFO is a neat little feature that's existed since SQL Server 2000 and perhaps even earlier.  It lets you assign data to the current session/connection, and maintains that data until you disconnect or change it.  In addition to the CONTEXT_INFO() function, you can also query the context_info column in sys.dm_exec_sessions, or even sysprocesses if you're still running SQL Server 2000, if you need to see it for another session. While you're limited to 128 bytes, one big advantage that CONTEXT_INFO has is that it's independent of any transactions.  If you've ever logged to a table in a transaction and then lost messages when it rolled back, you can understand how aggravating it can be.  CONTEXT_INFO also survives across multiple SQL batches (GO separators) in the same connection, so for those of you who were going to suggest "just log to a table variable, they don't get rolled back":  HA-HA, I GOT YOU!  Since GO starts a new batch all variable declarations are lost. Here's a simple example I recently used at work.  I had to test database mirroring configurations for disaster recovery scenarios and measure the network throughput.  I also needed to log how long it took for the script to run and include the mirror settings for the database in question.  I decided to use AdventureWorks as my database model, and Adam Machanic's Big Adventure script to provide a fairly large workload that's repeatable and easily scalable.  My test would consist of several copies of AdventureWorks running the Big Adventure script while I mirrored the databases (or not). Since Adam's script contains several batches, I decided CONTEXT_INFO would have to be used.  As it turns out, I only needed to grab the start time at the beginning, I could get the rest of the data at the end of the process.   The code is pretty small: declare @time binary(128)=cast(getdate() as binary(8)) set context_info @time   ... rest of Big Adventure code ...   go use master; insert mirror_test(server,role,partner,db,state,safety,start,duration) select @@servername, mirroring_role_desc, mirroring_partner_instance, db_name(database_id), mirroring_state_desc, mirroring_safety_level_desc, cast(cast(context_info() as binary(8)) as datetime), datediff(s,cast(cast(context_info() as binary(8)) as datetime),getdate()) from sys.database_mirroring where db_name(database_id) like 'Adv%';   I declared @time as a binary(128) since CONTEXT_INFO is defined that way.  I couldn't convert GETDATE() to binary(128) as it would pad the first 120 bytes as 0x00.  To keep the CAST functions simple and avoid using SUBSTRING, I decided to CAST GETDATE() as binary(8) and let SQL Server do the implicit conversion.  It's not the safest way perhaps, but it works on my machine. :) As I mentioned earlier, you can query system views for sessions and get their CONTEXT_INFO.  With a little boilerplate code this can be used to monitor long-running procedures, in case you need to kill a process, or are just curious  how long certain parts take.  In this example, I added code to Adam's Big Adventure script to set CONTEXT_INFO messages at strategic places I want to monitor.  (His code is in UPPERCASE as it was in the original, mine is all lowercase): declare @msg binary(128) set @msg=cast('Altering bigProduct.ProductID' as binary(128)) set context_info @msg go ALTER TABLE bigProduct ALTER COLUMN ProductID INT NOT NULL GO set context_info 0x0 go declare @msg1 binary(128) set @msg1=cast('Adding pk_bigProduct Constraint' as binary(128)) set context_info @msg1 go ALTER TABLE bigProduct ADD CONSTRAINT pk_bigProduct PRIMARY KEY (ProductID) GO set context_info 0x0 go declare @msg2 binary(128) set @msg2=cast('Altering bigTransactionHistory.TransactionID' as binary(128)) set context_info @msg2 go ALTER TABLE bigTransactionHistory ALTER COLUMN TransactionID INT NOT NULL GO set context_info 0x0 go declare @msg3 binary(128) set @msg3=cast('Adding pk_bigTransactionHistory Constraint' as binary(128)) set context_info @msg3 go ALTER TABLE bigTransactionHistory ADD CONSTRAINT pk_bigTransactionHistory PRIMARY KEY NONCLUSTERED(TransactionID) GO set context_info 0x0 go declare @msg4 binary(128) set @msg4=cast('Creating IX_ProductId_TransactionDate Index' as binary(128)) set context_info @msg4 go CREATE NONCLUSTERED INDEX IX_ProductId_TransactionDate ON bigTransactionHistory(ProductId,TransactionDate) INCLUDE(Quantity,ActualCost) GO set context_info 0x0   This doesn't include the entire script, only those portions that altered a table or created an index.  One annoyance is that SET CONTEXT_INFO requires a literal or variable, you can't use an expression.  And since GO starts a new batch I need to declare a variable in each one.  And of course I have to use CAST because it won't implicitly convert varchar to binary.  And even though context_info is a nullable column, you can't SET CONTEXT_INFO NULL, so I have to use SET CONTEXT_INFO 0x0 to clear the message after the statement completes.  And if you're thinking of turning this into a UDF, you can't, although a stored procedure would work. So what does all this aggravation get you?  As the code runs, if I want to see which stage the session is at, I can run the following (assuming SPID 51 is the one I want): select CAST(context_info as varchar(128)) from sys.dm_exec_sessions where session_id=51   Since SQL Server 2005 introduced the new system and dynamic management views (DMVs) there's not as much need for tagging a session with these kinds of messages.  You can get the session start time and currently executing statement from them, and neatly presented if you use Adam's sp_whoisactive utility (and you absolutely should be using it).  Of course you can always use xp_cmdshell, a CLR function, or some other tricks to log information outside of a SQL transaction.  All the same, I've used this trick to monitor long-running reports at a previous job, and I still think CONTEXT_INFO is a great feature, especially if you're still using SQL Server 2000 or want to supplement your instrumentation.  If you'd like an exercise, consider adding the system time to the messages in the last example, and an automated job to query and parse it from the system tables.  That would let you track how long each statement ran without having to run Profiler. #TSQL2sDay

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  • Single-Signon options for Exchange 2010

    - by freiheit
    We're working on a project to migrate employee email from Unix/open-source (courier IMAP, exim, squirrelmail, etc) to Exchange 2010, and trying to figure out options for single-signon for Outlook Web Access. So far all the options I've found are very ugly and "unsupportable", and may simply not work with Forefront. We already have JA-SIG CAS for token-based single-signon and Shibboleth for SAML. Users are directed to a simple in-house portal (a Perl CGI, really) that they use to sign in to most stuff. We have an HA OpenLDAP cluster that's already synchronized against another AD domain and will be synchronized with the AD domain Exchange will be using. CAS authenticates against LDAP. The portal authenticates against CAS. Shibboleth authenticates with CAS but pulls additional data from LDAP. We're moving in the direction of having web services authenticate against CAS or Shibboleth. (Students are already on SAML/Shibboleth authenticated Google Apps for Education) With Squirrelmail we have a horrible hack linked to from that portal page that authenticates against CAS, gets your original plaintext password (yes, I know, evil), and gives you an HTTP form pre-filled with all the necessary squirrelmail login details with javaScript onLoad stuff to immediately submit the form. Trying to find out exactly what is possible with Exchange/OWA seems to be difficult. "CAS" is both the acronym for our single-signon server and an Exchange component. From what I've been able to tell there's an addon for Exchange that does SAML, but only for federating things like free/busy calendar info, not authenticating users. Plus it costs additional money so there's no way to experiment with it to see if it can be coaxed into doing what we want. Our plans for the Exchange cluster involve Forefront Threat Management Gateway (the new ISA) in the DMZ front-ending the CAS servers. So, the real question: Has anybody managed to make Exchange authenticate with CAS (token-based single-signon) or SAML, or with something I can reasonably likely make authenticate with one of those (such as anything that will accept apache's authentication)? With Forefront? Failing that, anybody have some tips on convincing OWA Forms Based Authentication (FBA) into letting us somehow "pre-login" the user? (log in as them and pass back cookies to the user, or giving the user a pre-filled form that autosubmits like we do with squirrelmail). This is the least-favorite option for a number of reasons, but it would (just barely) satisfy our requirements. From what I hear from the guy implementing Forefront, we may have to set OWA to basic authentication and do forms in Forefront for authentication, so it's possible this isn't even possible. I did find CasOwa, but it only mentions Exchange 2007, looks kinda scary, and as near as I can tell is mostly the same OWA FBA hack I was considering slightly more integrated with the CAS server. It also didn't look like many people had had much success with it. And it may not work with Forefront. There's also "CASifying Outlook Web Access 2", but that one scares me, too, and involves setting up a complex proxy config, which seems more likely to break. And, again, doesn't look like it would work with Forefront. Am I missing something with Exchange SAML (OWA Federated whatchamacallit) where it is possible to configure to do user authentication and not just free/busy access authorization?

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  • Tuning Red Gate: #2 of Many

    - by Grant Fritchey
    In the last installment, I used the SQL Monitor tool to get a snapshot view of the current state of the servers at Red Gate that are giving us trouble. That snapshot suggested some areas where I should focus some time, primarily in which queries were being called most frequently or were running the longest. But, you don't want to just run off & start tuning queries. Remember, the foundation for query tuning is the server itself. So, I want to be sure I'm not looking at some major hardware or configuration issues that I need to address first. Rather than look at the current status of the server, I'm going to look at historical data. Clicking on the Analysis tab of SQL Monitor I get a whole list of counters that I can look at. More importantly, I can look at them over a period of time. Even more importantly, I can compare past periods with current periods to see if we're looking at a progressive issue or not. There are counters here that will give me an indication of load, and there are counters here that will tell me specifics about that load. First, I want to just look at the load to understand where the pain points might be. Trying to drill down before you have detailed information is just bad planning. First thing I'm going to check is the CPU, just to see what's up there. I have two servers I'm interested in, so I'll show you both: Looking at the last 30 days for both servers, well, let's just say that the first server is about what I would expect. It has an average baseline behavior with occasional, regular, peaks. This looks like a system with a fairly steady & predictable load that probably has a nightly batch process that spikes the processor. In short, normal stuff. The points there where the CPU drops radically. that might be worth investigating further because something changed the processing on this system a lot. But the first server. It's all over the place. There's no steady CPU behavior at all. It's spike high for long periods of time. It's up, it's down. I'm really going to have to spend time looking at CPU issues on this server to try to figure out what's up. It might be other processes being shared on the server, it might be something else. Either way, I'm going to have to spend time evaluating this CPU, especially those peeks about a week ago. Looking at the Pages/sec, again, just a measure of load, I see that there are some peaks on the rg-sql02 server, but over all, it looks like a fairly standard load. Plus, the peaks are only up to 550 pages/sec. Remember, this isn't a performance measure, but just a load measurement, but from this, I don't think we're looking at major memory issues, but I may want to correlate these counters with the CPU counters. Again, the other server looks like there's stuff going on. The load is not at all consistent. In fact there was a point earlier in the year that looks pretty severe. Plus the spikes here are twice the size of the other system. We've got a lot more load going on here and I will probably need to drill down on memory usage on this server. Taking a look at the disk transfers/sec the load on both systems seems to roughly correspond to the other load indicators. Notice that drop right in the middle of the graph for rg-sql02. I wonder if the office was closed over that period or a system was down for maintenance. If I saw spikes in memory or disk that corresponded to the drip in CPU, you can assume something was using those other resources and causing a drop, but when everything goes down, it just means that the system isn't gettting used. The disk on the rg-sql01 system isn't spiking exactly the same way as the memory & cpu, so there's a good chance (chance mind you) that any performance issues might not be disk related. However, notice that huge jump at the beginning of the month. Several disks were used more than they were for the rest of the month. That's the load on the server. What about the load on SQL Server itself? Next time.

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  • Issues with Verizon's "Network Extender" device talking on my home network.

    - by Logan
    I recently switched my phone service to Verizon from ATT, and I get somewhat spotty service in my house. I called them and they sent me a "network extender" device for free. Its a femtocell that connects to my home network. The directions that come with it are very dumbed down, basically just say to connect it to your router and put it near a window (so it can get a GPS signal, it has to make sure its within the correct area before operating). The problem I'm having is the network light on it stays red. The troubleshooting information that came with it tells me this means there is a bad network connection. Its connected through an ASUS router running DD-WRT. No other devices on my network have a problem with it, including a Western Digital WDLIVE device, mine and my wife's cell phones (via wifi), a Wii, and an Xbox. If I connect the device directly to my cable modem, the light goes blue (which means good) and it starts working. So this tells me that its definately a configuration issue with my router. Verizon basically washed their hands of me when I connected it to my cable modem, and told me that its a router issue and to try a different router. Because normal people just have extra routers laying around their houses... When I connect it to the router, I can watch the DHCP Clients list on the status page, and the MAC of the network extender quickly fills up the clients list, grabbing every available DHCP address. Its like it grabs an address, can't connect to the internet, releases it, grabs another, then another, then another. So in the DHCP server settings I assigned a static IP to its MAC. This made it quit doing what it was doing before, but its still not working. I found the ports I needed to open on verizon's website, and opened them in the port forwarding config on my router. This still didn't help. So, I tried setting the network extender device's IP as the DMZ IP on the router. This still did no good. I called Verizon back and got the tech to write up a report which he passed on to a "senior network tech" who I got a call back from a few hours ago. This guy told me that while an ASUS router isn't listed as a supported device, he's not really sure why its not working. He suggested restoring the firmware to stock ASUS firmware and trying again. I have a very hard time believing its DD-WRT doing this, since every other device is working just fine with it. But its also not the Network Extender, since it works just fine when connected directly to the modem. At this point I'm out of ideas, and the next step is to restore the stock firmware on my router, and then going to walmart and getting a linksys WRT-54G to try. Is there anything else I could try before going that drastic? Cliffs- -Network extender won't work behind router, works when connected directly to cable modem. -Extender goes nuts when allowed to pick its own DHCP address, I had to assign it a static IP. -Won't work when correct ports are forwarded to it -Won't work with a DMZ address.

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  • Death March

    - by Nick Harrison
    It is a horrible sight to watch a project fail. There are few things as bad. Watching a project fail regardless of the reason is almost like sitting in a room with a "Dementor" from Harry Potter. It will literally suck all of the life and joy out of the room. Nearly every project that I have seen fail has failed because of political challenges or management challenges. Sometimes there are technical challenges that bring a project to its knees, but usually projects fail for less technical reasons. Here a few observations about projects failing for political reasons. Both the client and the consultants have to be committed to seeing the project succeed. Put simply, you cannot solve a problem when the primary stake holders do not truly want it solved. This could come from a consultant being more interested in extended the engagement. It could come from a client being afraid of what will happen to them once the problem is solved. It could come from disenfranchised stake holders. Sometimes a project is beset on all sides. When you find yourself working on a project that has this kind of threat, do all that you can to constrain the disruptive influences of the bad apples. If their influence cannot be constrained, you truly have no choice but to move on to a new project. Tough choices have to be made to make a project successful. These choices will affect everyone involved in the project. These choices may involve users not getting a change request through that they want. Developers may not get to use the tools that they want. Everyone may have to put in more hours that they originally planned. Steps may be skipped. Compromises will be made, but if everyone stays committed to the end goal, you can still be successful. If individuals start feeling disgruntled or resentful of the compromises reached, the project can easily be derailed. When everyone is not working towards a common goal, it is like driving with one foot on the break and one foot on the accelerator. Not only will you not get to where you are planning, you will also damage the car and possibly the passengers as well.   It is important to always keep the end result in mind. Regardless of the development methodology being followed, the end goal is not comprehensive documentation. In all cases, it is working software. Comprehensive documentation is nice but useless if the software doesn't work.   You can never get so distracted by the next goal that you fail to meet the current goal. Most projects are ultimately marathons. This means that the pace must be sustainable. Regardless of the temptations, you cannot burn the team alive. Processes will fail. Technology will get outdated. Requirements will change, but your people will adapt and learn and grow. If everyone on the team from the most senior analyst to the most junior recruit trusts and respects each other, there is no challenge that they cannot overcome. When everyone involved faces challenges with the attitude "This is my project and I will not let it fail" "You are my teammate and I will not let you fail", you will in fact not fail. When you find a team that embraces this attitude, protect it at all cost. Edward Yourdon wrote a book called Death March. In it, he included a graph for categorizing Death March project types based on the Happiness of the Team and the Chances of Success.   Chances are we have all worked on Death March projects. We will all most likely work on more Death March projects in the future. To a certain extent, they seem to be inevitable, but they should never be suicide or ugly. Ideally, they can all be "Mission Impossible" where everyone works hard, has fun, and knows that there is good chance that they will succeed. If you are ever lucky enough to work on such a project, you will know that sense of pride that comes from the eventual success. You will recognize a profound bond with the team that you worked with. Chances are it will change your life or at least your outlook on life. If you have not already read this book, get a copy and study it closely. It will help you survive and make the most out of your next Death March project.

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  • Source-control 'wet-work'?

    - by Phil Factor
    When a design or creative work is flawed beyond remedy, it is often best to destroy it and start again. The other day, I lost the code to a long and intricate SQL batch I was working on. I’d thought it was impossible, but it happened. With all the technology around that is designed to prevent this occurring, this sort of accident has become a rare event.  If it weren’t for a deranged laptop, and my distraction, the code wouldn’t have been lost this time.  As always, I sighed, had a soothing cup of tea, and typed it all in again.  The new code I hastily tapped in  was much better: I’d held in my head the essence of how the code should work rather than the details: I now knew for certain  the start point, the end, and how it should be achieved. Instantly the detritus of half-baked thoughts fell away and I was able to write logical code that performed better.  Because I could work so quickly, I was able to hold the details of all the columns and variables in my head, and the dynamics of the flow of data. It was, in fact, easier and quicker to start from scratch rather than tidy up and refactor the existing code with its inevitable fumbling and half-baked ideas. What a shame that technology is now so good that developers rarely experience the cleansing shock of losing one’s code and having to rewrite it from scratch.  If you’ve never accidentally lost  your code, then it is worth doing it deliberately once for the experience. Creative people have, until Technology mistakenly prevented it, torn up their drafts or sketches, threw them in the bin, and started again from scratch.  Leonardo’s obsessive reworking of the Mona Lisa was renowned because it was so unusual:  Most artists have been utterly ruthless in destroying work that didn’t quite make it. Authors are particularly keen on writing afresh, and the results are generally positive. Lawrence of Arabia actually lost the entire 250,000 word manuscript of ‘The Seven Pillars of Wisdom’ by accidentally leaving it on a train at Reading station, before rewriting a much better version.  Now, any writer or artist is seduced by technology into altering or refining their work rather than casting it dramatically in the bin or setting a light to it on a bonfire, and rewriting it from the blank page.  It is easy to pick away at a flawed work, but the real creative process is far more brutal. Once, many years ago whilst running a software house that supplied commercial software to local businesses, I’d been supervising an accounting system for a farming cooperative. No packaged system met their needs, and it was all hand-cut code.  For us, it represented a breakthrough as it was for a government organisation, and success would guarantee more contracts. As you’ve probably guessed, the code got mangled in a disk crash just a week before the deadline for delivery, and the many backups all proved to be entirely corrupted by a faulty tape drive.  There were some fragments left on individual machines, but they were all of different versions.  The developers were in despair.  Strangely, I managed to re-write the bulk of a three-month project in a manic and caffeine-soaked weekend.  Sure, that elegant universally-applicable input-form routine was‘nt quite so elegant, but it didn’t really need to be as we knew what forms it needed to support.  Yes, the code lacked architectural elegance and reusability. By dawn on Monday, the application passed its integration tests. The developers rose to the occasion after I’d collapsed, and tidied up what I’d done, though they were reproachful that some of the style and elegance had gone out of the application. By the delivery date, we were able to install it. It was a smaller, faster application than the beta they’d seen and the user-interface had a new, rather Spartan, appearance that we swore was done to conform to the latest in user-interface guidelines. (we switched to Helvetica font to look more ‘Bauhaus’ ). The client was so delighted that he forgave the new bugs that had crept in. I still have the disk that crashed, up in the attic. In IT, we have had mixed experiences from complete re-writes. Lotus 123 never really recovered from a complete rewrite from assembler into C, Borland made the mistake with Arago and Quattro Pro  and Netscape’s complete rewrite of their Navigator 4 browser was a white-knuckle ride. In all cases, the decision to rewrite was a result of extreme circumstances where no other course of action seemed possible.   The rewrite didn’t come out of the blue. I prefer to remember the rewrite of Minix by young Linus Torvalds, or the rewrite of Bitkeeper by a slightly older Linus.  The rewrite of CP/M didn’t do too badly either, did it? Come to think of it, the guy who decided to rewrite the windowing system of the Xerox Star never regretted the decision. I’ll agree that one should often resist calls for a rewrite. One of the worst habits of the more inexperienced programmer is to denigrate whatever code he or she inherits, and then call loudly for a complete rewrite. They are buoyed up by the mistaken belief that they can do better. This, however, is a different psychological phenomenon, more related to the idea of some motorcyclists that they are operating on infinite lives, or the occasional squaddies that if they charge the machine-guns determinedly enough all will be well. Grim experience brings out the humility in any experienced programmer.  I’m referring to quite different circumstances here. Where a team knows the requirements perfectly, are of one mind on methodology and coding standards, and they already have a solution, then what is wrong with considering  a complete rewrite? Rewrites are so painful in the early stages, until that point where one realises the payoff, that even I quail at the thought. One needs a natural disaster to push one over the edge. The trouble is that source-control systems, and disaster recovery systems, are just too good nowadays.   If I were to lose this draft of this very blog post, I know I’d rewrite it much better. However, if you read this, you’ll know I didn’t have the nerve to delete it and start again.  There was a time that one prayed that unreliable hardware would deliver you from an unmaintainable mess of a codebase, but now technology has made us almost entirely immune to such a merciful act of God. An old friend of mine with long experience in the software industry has long had the idea of the ‘source-control wet-work’,  where one hires a malicious hacker in some wild eastern country to hack into one’s own  source control system to destroy all trace of the source to an application. Alas, backup systems are just too good to make this any more than a pipedream. Somehow, it would be difficult to promote the idea. As an alternative, could one construct a source control system that, on doing all the code-quality metrics, would systematically destroy all trace of source code that failed the quality test? Alas, I can’t see many managers buying into the idea. In reading the full story of the near-loss of Toy Story 2, it set me thinking. It turned out that the lucky restoration of the code wasn’t the happy ending one first imagined it to be, because they eventually came to the conclusion that the plot was fundamentally flawed and it all had to be rewritten anyway.  Was this an early  case of the ‘source-control wet-job’?’ It is very hard nowadays to do a rapid U-turn in a development project because we are far too prone to cling to our existing source-code.

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  • Some non-generic collections

    - by Simon Cooper
    Although the collections classes introduced in .NET 2, 3.5 and 4 cover most scenarios, there are still some .NET 1 collections that don't have generic counterparts. In this post, I'll be examining what they do, why you might use them, and some things you'll need to bear in mind when doing so. BitArray System.Collections.BitArray is conceptually the same as a List<bool>, but whereas List<bool> stores each boolean in a single byte (as that's what the backing bool[] does), BitArray uses a single bit to store each value, and uses various bitmasks to access each bit individually. This means that BitArray is eight times smaller than a List<bool>. Furthermore, BitArray has some useful functions for bitmasks, like And, Xor and Not, and it's not limited to 32 or 64 bits; a BitArray can hold as many bits as you need. However, it's not all roses and kittens. There are some fundamental limitations you have to bear in mind when using BitArray: It's a non-generic collection. The enumerator returns object (a boxed boolean), rather than an unboxed bool. This means that if you do this: foreach (bool b in bitArray) { ... } Every single boolean value will be boxed, then unboxed. And if you do this: foreach (var b in bitArray) { ... } you'll have to manually unbox b on every iteration, as it'll come out of the enumerator an object. Instead, you should manually iterate over the collection using a for loop: for (int i=0; i<bitArray.Length; i++) { bool b = bitArray[i]; ... } Following on from that, if you want to use BitArray in the context of an IEnumerable<bool>, ICollection<bool> or IList<bool>, you'll need to write a wrapper class, or use the Enumerable.Cast<bool> extension method (although Cast would box and unbox every value you get out of it). There is no Add or Remove method. You specify the number of bits you need in the constructor, and that's what you get. You can change the length yourself using the Length property setter though. It doesn't implement IList. Although not really important if you're writing a generic wrapper around it, it is something to bear in mind if you're using it with pre-generic code. However, if you use BitArray carefully, it can provide significant gains over a List<bool> for functionality and efficiency of space. OrderedDictionary System.Collections.Specialized.OrderedDictionary does exactly what you would expect - it's an IDictionary that maintains items in the order they are added. It does this by storing key/value pairs in a Hashtable (to get O(1) key lookup) and an ArrayList (to maintain the order). You can access values by key or index, and insert or remove items at a particular index. The enumerator returns items in index order. However, the Keys and Values properties return ICollection, not IList, as you might expect; CopyTo doesn't maintain the same ordering, as it copies from the backing Hashtable, not ArrayList; and any operations that insert or remove items from the middle of the collection are O(n), just like a normal list. In short; don't use this class. If you need some sort of ordered dictionary, it would be better to write your own generic dictionary combining a Dictionary<TKey, TValue> and List<KeyValuePair<TKey, TValue>> or List<TKey> for your specific situation. ListDictionary and HybridDictionary To look at why you might want to use ListDictionary or HybridDictionary, we need to examine the performance of these dictionaries compared to Hashtable and Dictionary<object, object>. For this test, I added n items to each collection, then randomly accessed n/2 items: So, what's going on here? Well, ListDictionary is implemented as a linked list of key/value pairs; all operations on the dictionary require an O(n) search through the list. However, for small n, the constant factor that big-o notation doesn't measure is much lower than the hashing overhead of Hashtable or Dictionary. HybridDictionary combines a Hashtable and ListDictionary; for small n, it uses a backing ListDictionary, but switches to a Hashtable when it gets to 9 items (you can see the point it switches from a ListDictionary to Hashtable in the graph). Apart from that, it's got very similar performance to Hashtable. So why would you want to use either of these? In short, you wouldn't. Any gain in performance by using ListDictionary over Dictionary<TKey, TValue> would be offset by the generic dictionary not having to cast or box the items you store, something the graphs above don't measure. Only if the performance of the dictionary is vital, the dictionary will hold less than 30 items, and you don't need type safety, would you use ListDictionary over the generic Dictionary. And even then, there's probably more useful performance gains you can make elsewhere.

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  • Agile Like Jazz

    - by Jeff Certain
    (I’ve been sitting on this for a week or so now, thinking that it needed to be tightened up a bit to make it less rambling. Since that’s clearly not going to happen, reader beware!) I had the privilege of spending around 90 minutes last night sitting and listening to Sonny Rollins play a concert at the Disney Center in LA. If you don’t know who Sonny Rollins is, I don’t know how to explain the experience; if you know who he is, I don’t need to. Suffice it to say that he has been recording professionally for over 50 years, and helped create an entire genre of music. A true master by any definition. One of the most intriguing aspects of a concert like this, however, is watching the master step aside and let the rest of the musicians play. Not just play their parts, but really play… letting them take over the spotlight, to strut their stuff, to soak up enthusiastic applause from the crowd. Maybe a lot of it has to do with the fact that Sonny Rollins has been doing this for more than a half-century. Maybe it has something to do with a kind of patience you learn when you’re on the far side of 80 – and the man can still blow a mean sax for 90 minutes without stopping! Maybe it has to do with the fact that he was out there for the love of the music and the love of the show, not because he had anything to prove to anyone and, I like to think, not for the money. Perhaps it had more to do with the fact that, when you’re at that level of mastery, the other musicians are going to be good. Really good. Whatever the reasons, there was a incredible freedom on that stage – the ability to improvise, for each musician to showcase their own specialization and skills, and them come back to the common theme, back to being on the same page, as it were. All this took place in the same venue that is home to the L.A. Phil. Somehow, I can’t ever see the same kind of free-wheeling improvisation happening in that context. And, since I’m a geek, I started thinking about agility. Rollins has put together a quintet that reflects his own particular style and past. No upright bass or piano for Rollins – drums, bongos, electric guitar and bass guitar along with his sax. It’s not about the mix of instruments. Other trios, quartets, and sextets use different mixes of instruments. New Orleans jazz tends towards trombones instead of sax; some prefer cornet or trumpet. But no matter what the choice of instruments, size matters. Team sizes are something I’ve been thinking about for a while. We’re on a quest to rethink how our teams are organized. They just feel too big, too unwieldy. In fact, they really don’t feel like teams at all. Most of the time, they feel more like collections or people who happen to report to the same manager. I attribute this to a couple factors. One is over-specialization; we have a tendency to have people work in silos. Although the teams are product-focused, within them our developers are both generalists and specialists. On the one hand, we expect them to be able to build an entire vertical slice of the application; on the other hand, each developer tends to be responsible for the vertical slice. As a result, developers often work on their own piece of the puzzle, in isolation. This sort of feels like working on a jigsaw in a group – each person taking a set of colors and piecing them together to reveal a portion of the overall picture. But what inevitably happens when you go to meld all those pieces together? Inevitably, you have some sections that are too big to move easily. These sections end up falling apart under their own weight as you try to move them. Not only that, but there are other challenges – figuring out where that section fits, and how to tie it into the rest of the puzzle. Often, this is when you find a few pieces need to be added – these pieces are “glue,” if you will. The other issue that arises is due to the overhead of maintaining communications in a team. My mother, who worked in IT for around 30 years, once told me that 20% per team member is a good rule of thumb for maintaining communication. While this is a rule of thumb, it seems to imply that any team over about 6 people is going to become less agile simple because of the communications burden. Teams of ten or twelve seem like they fall into the philharmonic organizational model. Complicated pieces of music requiring dozens of players to all be on the same page requires a much different model than the jazz quintet. There’s much less room for improvisation, originality or freedom. (There are probably orchestral musicians who will take exception to this characterization; I’m calling it like I see it from the cheap seats.) And, there’s one guy up front who is running the show, whose job is to keep all of those dozens of players on the same page, to facilitate communications. Somehow, the orchestral model doesn’t feel much like a self-organizing team, either. The first violin may be the best violinist in the orchestra, but they don’t get to perform free-wheeling solos. I’ve never heard of an orchestra getting together for a jam session. But I have heard of teams that organize their work based on the developers available, rather than organizing the developers based on the work required. I have heard of teams where desired functionality is deferred – or worse yet, schedules are missed – because one critical person doesn’t have any bandwidth available. I’ve heard of teams where people simply don’t have the big picture, because there is too much communication overhead for everyone to be aware of everything that is happening on a project. I once heard Paul Rayner say something to the effect of “you have a process that is perfectly designed to give you exactly the results you have.” Given a choice, I want a process that’s much more like jazz than orchestral music. I want a process that doesn’t burden me with lots of forms and checkboxes and stuff. Give me the simplest, most lightweight process that will work – and a smaller team of the best developers I can find. This seems like the kind of process that will get the kind of result I want to be part of.

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  • Design Pattern for Complex Data Modeling

    - by Aaron Hayman
    I'm developing a program that has a SQL database as a backing store. As a very broad description, the program itself allows a user to generate records in any number of user-defined tables and make connections between them. As for specs: Any record generated must be able to be connected to any other record in any other user table (excluding itself...the record, not the table). These "connections" are directional, and the list of connections a record has is user ordered. Moreover, a record must "know" of connections made from it to others as well as connections made to it from others. The connections are kind of the point of this program, so there is a strong possibility that the number of connections made is very high, especially if the user is using the software as intended. A record's field can also include aggregate information from it's connections (like obtaining average, sum, etc) that must be updated on change from another record it's connected to. To conserve memory, only relevant information must be loaded at any one time (can't load the entire database in memory at load and go from there). I cannot assume the backing store is local. Right now it is, but eventually this program will include syncing to a remote db. Neither the user tables, connections or records are known at design time as they are user generated. I've spent a lot of time trying to figure out how to design the backing store and the object model to best fit these specs. In my first design attempt on this, I had one object managing all a table's records and connections. I attempted this first because it kept the memory footprint smaller (records and connections were simple dicts), but maintaining aggregate and link information between tables became....onerous (ie...a huge spaghettified mess). Tracing dependencies using this method almost became impossible. Instead, I've settled on a distributed graph model where each record and connection is 'aware' of what's around it by managing it own data and connections to other records. Doing this increases my memory footprint but also let me create a faulting system so connections/records aren't loaded into memory until they're needed. It's also much easier to code: trace dependencies, eliminate cycling recursive updates, etc. My biggest problem is storing/loading the connections. I'm not happy with any of my current solutions/ideas so I wanted to ask and see if anybody else has any ideas of how this should be structured. Connections are fairly simple. They contain: fromRecordID, fromTableID, fromRecordOrder, toRecordID, toTableID, toRecordOrder. Here's what I've come up with so far: Store all the connections in one big table. If I do this, either I load all connections at once (one big db call) or make a call every time a user table is loaded. The big issue here: the size of the connections table has the potential to be huge, and I'm afraid it would slow things down. Store in separate tables all the outgoing connections for each user table. This is probably the worst idea I've had. Now my connections are 'spread out' over multiple tables (one for each user table), which means I have to make a separate DB called to each table (or make a huge join) just to find all the incoming connections for a particular user table. I've avoided making "one big ass table", but I'm not sure the cost is worth it. Store in separate tables all outgoing AND incoming connections for each user table (using a flag to distinguish between incoming vs outgoing). This is the idea I'm leaning towards, but it will essentially double the total DB storage for all the connections (as each connection will be stored in two tables). It also means I have to make sure connection information is kept in sync in both places. This is obviously not ideal but it does mean that when I load a user table, I only need to load one 'connection' table and have all the information I need. This also presents a separate problem, that of connection object creation. Since each user table has a list of all connections, there are two opportunities for a connection object to be made. However, connections objects (designed to facilitate communication between records) should only be created once. This means I'll have to devise a common caching/factory object to make sure only one connection object is made per connection. Does anybody have any ideas of a better way to do this? Once I've committed to a particular design pattern I'm pretty much stuck with it, so I want to make sure I've come up with the best one possible.

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  • ODI 12c - Aggregating Data

    - by David Allan
    This posting will look at the aggregation component that was introduced in ODI 12c. For many ETL tool users this shouldn't be a big surprise, its a little different than ODI 11g but for good reason. You can use this component for composing data with relational like operations such as sum, average and so forth. Also, Oracle SQL supports special functions called Analytic SQL functions, you can use a specially configured aggregation component or the expression component for these now in ODI 12c. In database systems an aggregate transformation is a transformation where the values of multiple rows are grouped together as input on certain criteria to form a single value of more significant meaning - that's exactly the purpose of the aggregate component. In the image below you can see the aggregate component in action within a mapping, for how this and a few other examples are built look at the ODI 12c Aggregation Viewlet here - the viewlet illustrates a simple aggregation being built and then some Oracle analytic SQL such as AVG(EMP.SAL) OVER (PARTITION BY EMP.DEPTNO) built using both the aggregate component and the expression component. In 11g you used to just write the aggregate expression directly on the target, this made life easy for some cases, but it wan't a very obvious gesture plus had other drawbacks with ordering of transformations (agg before join/lookup. after set and so forth) and supporting analytic SQL for example - there are a lot of postings from creative folks working around this in 11g - anything from customizing KMs, to bypassing aggregation analysis in the ODI code generator. The aggregate component has a few interesting aspects. 1. Firstly and foremost it defines the attributes projected from it - ODI automatically will perform the grouping all you do is define the aggregation expressions for those columns aggregated. In 12c you can control this automatic grouping behavior so that you get the code you desire, so you can indicate that an attribute should not be included in the group by, that's what I did in the analytic SQL example using the aggregate component. 2. The component has a few other properties of interest; it has a HAVING clause and a manual group by clause. The HAVING clause includes a predicate used to filter rows resulting from the GROUP BY clause. Because it acts on the results of the GROUP BY clause, aggregation functions can be used in the HAVING clause predicate, in 11g the filter was overloaded and used for both having clause and filter clause, this is no longer the case. If a filter is after an aggregate, it is after the aggregate (not sometimes after, sometimes having).  3. The manual group by clause let's you use special database grouping grammar if you need to. For example Oracle has a wealth of highly specialized grouping capabilities for data warehousing such as the CUBE function. If you want to use specialized functions like that you can manually define the code here. The example below shows the use of a manual group from an example in the Oracle database data warehousing guide where the SUM aggregate function is used along with the CUBE function in the group by clause. The SQL I am trying to generate looks like the following from the data warehousing guide; SELECT channel_desc, calendar_month_desc, countries.country_iso_code,       TO_CHAR(SUM(amount_sold), '9,999,999,999') SALES$ FROM sales, customers, times, channels, countries WHERE sales.time_id=times.time_id AND sales.cust_id=customers.cust_id AND   sales.channel_id= channels.channel_id  AND customers.country_id = countries.country_id  AND channels.channel_desc IN   ('Direct Sales', 'Internet') AND times.calendar_month_desc IN   ('2000-09', '2000-10') AND countries.country_iso_code IN ('GB', 'US') GROUP BY CUBE(channel_desc, calendar_month_desc, countries.country_iso_code); I can capture the source datastores, the filters and joins using ODI's dataset (or as a traditional flow) which enables us to incrementally design the mapping and the aggregate component for the sum and group by as follows; In the above mapping you can see the joins and filters declared in ODI's dataset, allowing you to capture the relationships of the datastores required in an entity-relationship style just like ODI 11g. The mix of ODI's declarative design and the common flow design provides for a familiar design experience. The example below illustrates flow design (basic arbitrary ordering) - a table load where only the employees who have maximum commission are loaded into a target. The maximum commission is retrieved from the bonus datastore and there is a look using employees as the driving table and only those with maximum commission projected. Hopefully this has given you a taster for some of the new capabilities provided by the aggregate component in ODI 12c. In summary, the actions should be much more consistent in behavior and more easily discoverable for users, the use of the components in a flow graph also supports arbitrary designs and the tool (rather than the interface designer) takes care of the realization using ODI's knowledge modules. Interested to know if a deep dive into each component is interesting for folks. Any thoughts? 

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  • Source-control 'wet-work'?

    - by Phil Factor
    When a design or creative work is flawed beyond remedy, it is often best to destroy it and start again. The other day, I lost the code to a long and intricate SQL batch I was working on. I’d thought it was impossible, but it happened. With all the technology around that is designed to prevent this occurring, this sort of accident has become a rare event.  If it weren’t for a deranged laptop, and my distraction, the code wouldn’t have been lost this time.  As always, I sighed, had a soothing cup of tea, and typed it all in again.  The new code I hastily tapped in  was much better: I’d held in my head the essence of how the code should work rather than the details: I now knew for certain  the start point, the end, and how it should be achieved. Instantly the detritus of half-baked thoughts fell away and I was able to write logical code that performed better.  Because I could work so quickly, I was able to hold the details of all the columns and variables in my head, and the dynamics of the flow of data. It was, in fact, easier and quicker to start from scratch rather than tidy up and refactor the existing code with its inevitable fumbling and half-baked ideas. What a shame that technology is now so good that developers rarely experience the cleansing shock of losing one’s code and having to rewrite it from scratch.  If you’ve never accidentally lost  your code, then it is worth doing it deliberately once for the experience. Creative people have, until Technology mistakenly prevented it, torn up their drafts or sketches, threw them in the bin, and started again from scratch.  Leonardo’s obsessive reworking of the Mona Lisa was renowned because it was so unusual:  Most artists have been utterly ruthless in destroying work that didn’t quite make it. Authors are particularly keen on writing afresh, and the results are generally positive. Lawrence of Arabia actually lost the entire 250,000 word manuscript of ‘The Seven Pillars of Wisdom’ by accidentally leaving it on a train at Reading station, before rewriting a much better version.  Now, any writer or artist is seduced by technology into altering or refining their work rather than casting it dramatically in the bin or setting a light to it on a bonfire, and rewriting it from the blank page.  It is easy to pick away at a flawed work, but the real creative process is far more brutal. Once, many years ago whilst running a software house that supplied commercial software to local businesses, I’d been supervising an accounting system for a farming cooperative. No packaged system met their needs, and it was all hand-cut code.  For us, it represented a breakthrough as it was for a government organisation, and success would guarantee more contracts. As you’ve probably guessed, the code got mangled in a disk crash just a week before the deadline for delivery, and the many backups all proved to be entirely corrupted by a faulty tape drive.  There were some fragments left on individual machines, but they were all of different versions.  The developers were in despair.  Strangely, I managed to re-write the bulk of a three-month project in a manic and caffeine-soaked weekend.  Sure, that elegant universally-applicable input-form routine was‘nt quite so elegant, but it didn’t really need to be as we knew what forms it needed to support.  Yes, the code lacked architectural elegance and reusability. By dawn on Monday, the application passed its integration tests. The developers rose to the occasion after I’d collapsed, and tidied up what I’d done, though they were reproachful that some of the style and elegance had gone out of the application. By the delivery date, we were able to install it. It was a smaller, faster application than the beta they’d seen and the user-interface had a new, rather Spartan, appearance that we swore was done to conform to the latest in user-interface guidelines. (we switched to Helvetica font to look more ‘Bauhaus’ ). The client was so delighted that he forgave the new bugs that had crept in. I still have the disk that crashed, up in the attic. In IT, we have had mixed experiences from complete re-writes. Lotus 123 never really recovered from a complete rewrite from assembler into C, Borland made the mistake with Arago and Quattro Pro  and Netscape’s complete rewrite of their Navigator 4 browser was a white-knuckle ride. In all cases, the decision to rewrite was a result of extreme circumstances where no other course of action seemed possible.   The rewrite didn’t come out of the blue. I prefer to remember the rewrite of Minix by young Linus Torvalds, or the rewrite of Bitkeeper by a slightly older Linus.  The rewrite of CP/M didn’t do too badly either, did it? Come to think of it, the guy who decided to rewrite the windowing system of the Xerox Star never regretted the decision. I’ll agree that one should often resist calls for a rewrite. One of the worst habits of the more inexperienced programmer is to denigrate whatever code he or she inherits, and then call loudly for a complete rewrite. They are buoyed up by the mistaken belief that they can do better. This, however, is a different psychological phenomenon, more related to the idea of some motorcyclists that they are operating on infinite lives, or the occasional squaddies that if they charge the machine-guns determinedly enough all will be well. Grim experience brings out the humility in any experienced programmer.  I’m referring to quite different circumstances here. Where a team knows the requirements perfectly, are of one mind on methodology and coding standards, and they already have a solution, then what is wrong with considering  a complete rewrite? Rewrites are so painful in the early stages, until that point where one realises the payoff, that even I quail at the thought. One needs a natural disaster to push one over the edge. The trouble is that source-control systems, and disaster recovery systems, are just too good nowadays.   If I were to lose this draft of this very blog post, I know I’d rewrite it much better. However, if you read this, you’ll know I didn’t have the nerve to delete it and start again.  There was a time that one prayed that unreliable hardware would deliver you from an unmaintainable mess of a codebase, but now technology has made us almost entirely immune to such a merciful act of God. An old friend of mine with long experience in the software industry has long had the idea of the ‘source-control wet-work’,  where one hires a malicious hacker in some wild eastern country to hack into one’s own  source control system to destroy all trace of the source to an application. Alas, backup systems are just too good to make this any more than a pipedream. Somehow, it would be difficult to promote the idea. As an alternative, could one construct a source control system that, on doing all the code-quality metrics, would systematically destroy all trace of source code that failed the quality test? Alas, I can’t see many managers buying into the idea. In reading the full story of the near-loss of Toy Story 2, it set me thinking. It turned out that the lucky restoration of the code wasn’t the happy ending one first imagined it to be, because they eventually came to the conclusion that the plot was fundamentally flawed and it all had to be rewritten anyway.  Was this an early  case of the ‘source-control wet-job’?’ It is very hard nowadays to do a rapid U-turn in a development project because we are far too prone to cling to our existing source-code.

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  • Conducting Effective Web Meetings

    - by BuckWoody
    There are several forms of corporate communication. From immediate, rich communications like phones and IM messaging to historical transactions like e-mail, there are a lot of ways to get information to one or more people. From time to time, it's even useful to have a meeting. (This is where a witty picture of a guy sleeping in a meeting goes. I won't bother actually putting one here; you're already envisioning it in your mind) Most meetings are pointless, and a complete waste of time. This is the fault, completely and solely, of the organizer. It's because he or she hasn't thought things through enough to think about alternate forms of information passing. Here's the criteria for a good meeting - whether in-person or over the web: 100% of the content of a meeting should require the participation of 100% of the attendees for 100% of the time It doesn't get any simpler than that. If it doesn't meet that criteria, then don't invite that person to that meeting. If you're just conveying information and no one has the need for immediate interaction with that information (like telling you something that modifies the message), then send an e-mail. If you're a manager, and you need to get status from lots of people, pick up the phone.If you need a quick answer, use IM. I once had a high-level manager that called frequent meetings. His real need was status updates on various processes, so 50 of us would sit in a room while he asked each one of us questions. He believed this larger meeting helped us "cross pollinate ideas". In fact, it was a complete waste of time for most everyone, except in the one or two moments that they interacted with him. So I wrote some code for a Palm Pilot (which was a kind of SmartPhone but with no phone and no real graphics, but this was in the days when we had just discovered fire and the wheel, although the order of those things is still in debate) that took an average of the salaries of the people in the room (I guessed at it) and ran a timer which multiplied the number of people against the salaries. I left that running in plain sight for him, and when he asked about it, I explained how much the meetings were really costing the company. We had far fewer meetings after. Meetings are now web-enabled. I believe that's largely a good thing, since it saves on travel time and allows more people to participate, but I think the rule above still holds. And in fact, there are some other rules that you should follow to have a great meeting - and fewer of them. Be Clear About the Goal This is important in any meeting, but all of us have probably gotten an invite with a web link and an ambiguous title. Then you get to the meeting, and it's a 500-level deep-dive on something everyone expects you to know. This is unfair to the "expert" and to the participants. I always tell people that invite me to a meeting that I will be as detailed as I can - but the more detail they can tell me about the questions, the more detailed I can be in my responses. Granted, there are times when you don't know what you don't know, but the more you can say about the topic the better. There's another point here - and it's that you should have a clearly defined "win" for the meeting. When the meeting is over, and everyone goes back to work, what were you expecting them to do with the information? Have that clearly defined in your head, and in the meeting invite. Understand the Technology There are several web-meeting clients out there. I use them all, since I meet with clients all over the world. They all work differently - so I take a few moments and read up on the different clients and find out how I can use the tools properly. I do this with the technology I use for everything else, and it's important to understand it if the meeting is to be a success. If you're running the meeting, know the tools. I don't care if you like the tools or not, learn them anyway. Don't waste everyone else's time just because you're too bitter/snarky/lazy to spend a few minutes reading. Check your phone or mic. Check your video size. Install (and learn to use)  ZoomIT (http://technet.microsoft.com/en-us/sysinternals/bb897434.aspx). Format your slides or screen or output correctly. Learn to use the voting features of the meeting software, and especially it's whiteboard features. Figure out how multiple monitors work. Try a quick meeting with someone to test all this. Do this *before* you invite lots of other people to your meeting.   Use a WebCam I'm not a pretty man. I have a face fit for radio. But after attending a meeting with clients where one Microsoft person used a webcam and another did not, I'm convinced that people pay more attention when a face is involved. There are tons of studies around this, or you can take my word for it, but toss a shirt on over those pajamas and turn the webcam on. Set Up Early Whether you're attending or leading the meeting, don't wait to sign on to the meeting at the time when it starts. I can almost plan that a 10:00 meeting will actually start at 10:10 because the participants/leader is just now installing the web client for the meeting at 10:00. Sign on early, go on mute, and then wait for everyone to arrive. Mute When Not Talking No one wants to hear your screaming offspring / yappy dog / other cubicle conversations / car wind noise (are you driving in a desert storm or something?) while the person leading the meeting is trying to talk. I use the Lync software from Microsoft for my meetings, and I mute everyone by default, and then tell them to un-mute to talk to the group. Share Collateral If you have a PowerPoint deck, mail it out in case you have a tech failure. If you have a document, share it as an attachment to the meeting. Don't make people ask you for the information - that's why you're there to begin with. Even better, send it out early. "But", you say, "then no one will come to the meeting if they have the deck first!" Uhm, then don't have a meeting. Send out the deck and a quick e-mail and let everyone get on with their productive day. Set Actions At the Meeting A meeting should have some sort of outcome (see point one). That means there are actions to take, a follow up, or some deliverable. Otherwise, it's an e-mail. At the meeting, decide who will do what, when things are needed, and so on. And avoid, if at all possible, setting up another meeting, unless absolutely necessary. So there you have it. Whether it's on-premises or on the web, meetings are a necessary evil, and should be treated that way. Like politicians, you should have as few of them as are necessary to keep the roads paved and public libraries open.

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