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  • Why All The Hype Around Live Help?

    - by ruth.donohue
    I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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  • ACORD LOMA 2010: Building Insurance Companies in the Clouds

    - by [email protected]
    Chuck Johnston, vice president of global strategy and alliances for Oracle Insurance, participated in a featured speaking session at ACORD LOMA 2010. He provides an update on his discussions with insurers at the show and after his presentation. Every year I always make a point of walking the show floor at the ACORD LOMA technology conference to visit with colleagues and competitors, and try to get a feel for which way the industry will move over the next 12 months. Insurers are looking for substance in cloud (computing), trying to mix business with pleasure (monetizing social networks), and expect differentiation through commodity (Software as a Service). The disconnect at this show is that most vendors are still struggling with creating a clear path from Facebook to customer intimacy, SaaS to core cost savings and clouds to ubiquitous presence. Vendors need to find new ways to help insurers find the real value in these potentially disruptive technologies by understanding the changes coming to the insurance business and how these new technologies impact the new insurance business. Oracle's approach to understanding the evolving insurance industry comes from a discussion with our customers in our Insurance CIO Council, where one of our customers suggested we buy an insurance company to really understand our customers. We have decided to do the next best thing and build our own model of an insurance company, Alamere Insurance, that uses the latest technologies to transform its own business. Alamere will never issue an actual policy, but it does give us a framework to consider the impacts of changes in the insurance landscape and how Oracle technology meets the challenge or needs to evolve to help our customers be successful. In preparing for my talk at the conference using Alamere as my organizing theme, I found myself reading actuarial memoranda on CSO table changes and articles on underwriting theory that really made me think about my customer's problems first and foremost, and then how Oracle technology can provide answers. As much as I prefer techno-thrillers and sci-fi novels to actuarial papers for plane reading, I got very excited about the idea of putting myself back in the customer shoes I haven't worn in a decade, and really looking at how Oracle can power the Adaptive Insurance Enterprise. Talking to customers and industry people after the session, the idea of Alamere seemed to excite people and I got a lot of suggestions as to what lines of business we should model and where we should focus first on technology uptake. One customer said to a colleague that Oracle's attempt to "share their pain" was unique among vendors. More about Alamere, and the Adaptive Insurance Enterprise next time. Chuck Johnston is vice president of global strategy and alliances for Oracle Insurance.

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  • Github Organization Repositories, Issues, Multiple Developers, and Forking - Best Workflow Practices

    - by Jim Rubenstein
    A weird title, yes, but I've got a bit of ground to cover I think. We have an organization account on github with private repositories. We want to use github's native issues/pull-requests features (pull requests are basically exactly what we want as far as code reviews and feature discussions). We found the tool hub by defunkt which has a cool little feature of being able to convert an existing issue to a pull request, and automatically associate your current branch with it. I'm wondering if it is best practice to have each developer in the organization fork the organization's repository to do their feature work/bug fixes/etc. This seems like a pretty solid work flow (as, it's basically what every open source project on github does) but we want to be sure that we can track issues and pull requests from ONE source, the organization's repository. So I have a few questions: Is a fork-per-developer approach appropriate in this case? It seems like it could be a little overkill. I'm not sure that we need a fork for every developer, unless we introduce developers who don't have direct push access and need all their code reviewed. In which case, we would want to institute a policy like that, for those developers only. So, which is better? All developers in a single repository, or a fork for everyone? Does anyone have experience with the hub tool, specifically the pull-request feature? If we do a fork-per-developer (or even for less-privileged devs) will the pull-request feature of hub operate on the pull requests from the upstream master repository (the organization's repository?) or does it have different behavior? EDIT I did some testing with issues, forks, and pull requests and found that. If you create an issue on your organization's repository, then fork the repository from your organization to your own github account, do some changes, merge to your fork's master branch. When you try to run hub -i <issue #> you get an error, User is not authorized to modify the issue. So, apparently that work flow won't work.

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  • Question on design of current pagination implementations

    - by Freshblood
    I have checked pagination implementations on asp.net mvc specifically and i really feel that there is something less efficient in implementations. First of all all implementations use pagination values like below. public ActionResult MostPopulars(int pageIndex,int pageSize) { } The thing that i feel wrong is pageIndex and pageSize totally should be member of Pagination class otherwise this way looks so much functional way. Also it simplify unnecesary paramater pass in tiers of application. Second thing is that they use below interface. public interface IPagedList<T> : IList<T> { int PageCount { get; } int TotalItemCount { get; } int PageIndex { get; } int PageNumber { get; } int PageSize { get; } bool HasPreviousPage { get; } bool HasNextPage { get; } bool IsFirstPage { get; } bool IsLastPage { get; } } If i want to routing my pagination to different action so i have to create new view model for encapsulate action name in it or even controller name. Another solution can be that sending this interfaced model to view then specify action and controller hard coded in pager method as parameter but i am losing totally re-usability of my view because it is strictly depends on just one action. Another thing is that they use below code in view Html.Pager(Model.PageSize, Model.PageNumber, Model.TotalItemCount) If the model is IPagedList why they don't provide an overload method like @Html.Pager(Model) or even better one is @Html.Pager(). You know that we know model type in this way. Before i was doing mistake because i was using Model.PageIndex instead of Model.PageNumber. Another big issue is they strongly rely on IQueryable interface. How they know that i use IQueryable in my data layer ? I would expected that they work simply with collections that is keep pagination implementation persistence ignorant. What is wrong about my improvement ideas over their pagination implementations ? What is their reason to not implement their paginations in this way ?

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  • Mexico leading in Business Transformation Strategies:

    - by [email protected]
    By John Burke Group Vice President Oracle Applications Business Unit     I recently completed a business tour in Mexico, and was surprised by both the economic vibrancy of the country and the thought leadership expressed by many of the customers I met.  An example of the economic vibrancy of the country: across the street from my hotel was the local Bentley dealership, Coach Store, Yves Saint Laurent and of course a Starbucks.  I only made it to Starbucks.  Both the Coach Store and YSL had a line of folks waiting to get in... As for thought leadership, there were several illustrations only on the first day. I had the opportunity to meet with a branch of the Mexican Federal Government. Their questions were not about clerical task automation, far from it! We discussed citizen on-line access to fees and services - for example looking up the duty on an international goods shipment, or tracking that my taxes have been received, or the status of my request for a certain service.  Eligibility, policies and status.  Having an integrated rules or policy automation system that would allow businesses and citizens to access accurate information and ensure the proper collection of fees and payment for 3rd party provided services.    Then in the afternoon, I met with the owner of a roofing company (note: most roofs in Mexico are flat and made of cement).  This CEO started discussing how he wanted to transform his business from a cement products company to a service company and market 5-10-15 year service contracts which would guarantee the structural integrity of the roof and of course that the roof would remain waterproof.  Although his products were guaranteed, they required an annual inspection and most home owners never schedule that inspection until it is too late and water damage has occurred.  These emergency calls reduce his margin and reduce customer satisfaction.  This lead to a discussion of business models in general and why long term differentiation can only come from service, not just for the music or news industries, but also for roofing companies!    I completely agreed with the transformational concepts described in both meetings and quickly understood why there is a Bentley dealership near my hotel.    

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  • Lubuntu: neither shut-down nor restart works

    - by Rantanplan
    aI have a freshly installed Lubuntu 14.04.1 (installed with forcepae option on a laptop with Pentium M processor). The only problem that I have found so far is that I cannot shut-down or restart the laptop. It always continues showing "Lubuntu" and some dots. Pressing Esc it says wait-for-state stop/waiting * Stopping rsync daemon rsync [OK] * Asking all remaining processes to terminate… [OK] * Killing all remaining processes… [fail] ModemManager [597] : <info> Caught signal, shutting down… ModemManager [597] : <info> ModemManager is shut down nm-dispatcher.action: Could not get the system bus. Make sure the message bus daemon is running! Message: Did not receive a reply. Possible causes: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken. * Deactivating swap… [OK] * Will now halt The cursor remains blinking but the only way to switch it off is to hold the power-off key pressed for some seconds. I tried sudo shutdown -h now, sudo halt and sudo poweroff resulting in the same problem. I also tried to add acpi=force in GRUB_CMDLINE_LINUX_DEFAULT="quiet splash" in /etc/default/grub and run sudo update-grub; then, using the taskbar's shot-down button lead to a direct stop of the laptop equal to holding the power-off key pressed for some seconds. Next I followed the answer http://askubuntu.com/a/202481/288322. Now, I directly receive some messages during shut-down starting wait-for-state stop/waiting * Stopping rsync daemon rsync [OK] * Asking all remaining processes to terminate… [OK] [ 240.944277] INFO: task kworker/0:2:24: block for more than 120 seconds. [ 240.944461] Tainted: G S 3.13.0-34-generic #60-Ubuntu [ 240.944623] "echo 0 > /proc/sys/kernel/hung_tasks_timeout_secs" disables this message. followed by some more similar lines and then: * Killing all remaining processes… [fail] ModemManager [576] : <info> Caught signal, shutting down… nm-dispatcher.action: Caught signal 15, shutting down... ModemManager [576] : <info> ModemManager is shut down * Deactivating swap… [OK] * Will now halt [ 600.944276] INFO: task kworker/0:2:24: block for more than 120 seconds. [ 600.944458] Tainted: G S 3.13.0-34-generic #60-Ubuntu [ 600.944619] "echo 0 > /proc/sys/kernel/hung_tasks_timeout_secs" disables this message. Then, nothing more was coming during the next 5 minutes. If you know where can I find relevant error information, I will be happy to search for them.

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  • ASP.NET MVC 3 Hosting :: Deploying ASP.NET MVC 3 web application to server where ASP.NET MVC 3 is not installed

    - by mbridge
    You can built sample application on ASP.NET MVC 3 for deploying it to your hosting first. To try it out first put it to web server where ASP.NET MVC 3 installed. In this posting I will tell you what files you need and where you can find them. Here are the files you need to upload to get application running on server where ASP.NET MVC 3 is not installed. Also you can deploying ASP.NET MVC 3 web application to server where ASP.NET MVC 3 is not installed like this example: you can change reference to System.Web.Helpers.dll to be the local one so it is copied to bin folder of your application. First file in this list is my web application dll and you don’t need it to get ASP.NET MVC 3 running. All other files are located at the following folder: C:\Program Files\Microsoft ASP.NET\ASP.NET Web Pages\v1.0\Assemblies\ If there are more files needed in some other scenarios then please leave me a comment here. And… don’t forget to convert the folder in IIS to application. While developing an application locally, this isn’t a problem. But when you are ready to deploy your application to a hosting provider, this might well be a problem if the hoster does not have the ASP.NET MVC assemblies installed in the GAC. Fortunately, ASP.NET MVC is still bin-deployable. If your hosting provider has ASP.NET 3.5 SP1 installed, then you’ll only need to include the MVC DLL. If your hosting provider is still on ASP.NET 3.5, then you’ll need to deploy all three. It turns out that it’s really easy to do so. Also, ASP.NET MVC runs in Medium Trust, so it should work with most hosting providers’ Medium Trust policies. It’s always possible that a hosting provider customizes their Medium Trust policy to be draconian. Deployment is easy when you know what to copy in archive for publishing your web site on ASP.NET MVC 3 or later versions. What I like to do is use the Publish feature of Visual Studio to publish to a local directory and then upload the files to my hosting provider. If your hosting provider supports FTP, you can often skip this intermediate step and publish directly to the FTP site. The first thing I do in preparation is to go to my MVC web application project and expand the References node in the project tree. Select the aforementioned three assemblies and in the Properties dialog, set Copy Local to True. Now just right click on your application and select Publish. This brings up the following Publish wizard Notice that in this example, I selected a local directory. When I hit Publish, all the files needed to deploy my app are available in the directory I chose, including the assemblies that were in the GAC. Another ASP.NET MVC 3 article: - New Features in ASP.NET MVC 3 - ASP.NET MVC 3 First Look

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  • Nagging As A Strategy For Better Linking: -z guidance

    - by user9154181
    The link-editor (ld) in Solaris 11 has a new feature that we call guidance that is intended to help you build better objects. The basic idea behind guidance is that if (and only if) you request it, the link-editor will issue messages suggesting better options and other changes you might make to your ld command to get better results. You can choose to take the advice, or you can disable specific types of guidance while acting on others. In some ways, this works like an experienced friend leaning over your shoulder and giving you advice — you're free to take it or leave it as you see fit, but you get nudged to do a better job than you might have otherwise. We use guidance to build the core Solaris OS, and it has proven to be useful, both in improving our objects, and in making sure that regressions don't creep back in later. In this article, I'm going to describe the evolution in thinking and design that led to the implementation of the -z guidance option, as well as give a brief description of how it works. The guidance feature issues non-fatal warnings. However, experience shows that once developers get used to ignoring warnings, it is inevitable that real problems will be lost in the noise and ignored or missed. This is why we have a zero tolerance policy against build noise in the core Solaris OS. In order to get maximum benefit from -z guidance while maintaining this policy, I added the -z fatal-warnings option at the same time. Much of the material presented here is adapted from the arc case: PSARC 2010/312 Link-editor guidance The History Of Unfortunate Link-Editor Defaults The Solaris link-editor is one of the oldest Unix commands. It stands to reason that this would be true — in order to write an operating system, you need the ability to compile and link code. The original link-editor (ld) had defaults that made sense at the time. As new features were needed, command line option switches were added to let the user use them, while maintaining backward compatibility for those who didn't. Backward compatibility is always a concern in system design, but is particularly important in the case of the tool chain (compilers, linker, and related tools), since it is a basic building block for the entire system. Over the years, applications have grown in size and complexity. Important concepts like dynamic linking that didn't exist in the original Unix system were invented. Object file formats changed. In the case of System V Release 4 Unix derivatives like Solaris, the ELF (Extensible Linking Format) was adopted. Since then, the ELF system has evolved to provide tools needed to manage today's larger and more complex environments. Features such as lazy loading, and direct bindings have been added. In an ideal world, many of these options would be defaults, with rarely used options that allow the user to turn them off. However, the reality is exactly the reverse: For backward compatibility, these features are all options that must be explicitly turned on by the user. This has led to a situation in which most applications do not take advantage of the many improvements that have been made in linking over the last 20 years. If their code seems to link and run without issue, what motivation does a developer have to read a complex manpage, absorb the information provided, choose the features that matter for their application, and apply them? Experience shows that only the most motivated and diligent programmers will make that effort. We know that most programs would be improved if we could just get you to use the various whizzy features that we provide, but the defaults conspire against us. We have long wanted to do something to make it easier for our users to use the linkers more effectively. There have been many conversations over the years regarding this issue, and how to address it. They always break down along the following lines: Change ld Defaults Since the world would be a better place the newer ld features were the defaults, why not change things to make it so? This idea is simple, elegant, and impossible. Doing so would break a large number of existing applications, including those of ISVs, big customers, and a plethora of existing open source packages. In each case, the owner of that code may choose to follow our lead and fix their code, or they may view it as an invitation to reconsider their commitment to our platform. Backward compatibility, and our installed base of working software, is one of our greatest assets, and not something to be lightly put at risk. Breaking backward compatibility at this level of the system is likely to do more harm than good. But, it sure is tempting. New Link-Editor One might create a new linker command, not called 'ld', leaving the old command as it is. The new one could use the same code as ld, but would offer only modern options, with the proper defaults for features such as direct binding. The resulting link-editor would be a pleasure to use. However, the approach is doomed to niche status. There is a vast pile of exiting code in the world built around the existing ld command, that reaches back to the 1970's. ld use is embedded in large and unknown numbers of makefiles, and is used by name by compilers that execute it. A Unix link-editor that is not named ld will not find a majority audience no matter how good it might be. Finally, a new linker command will eventually cease to be new, and will accumulate its own burden of backward compatibility issues. An Option To Make ld Do The Right Things Automatically This line of reasoning is best summarized by a CR filed in 2005, entitled 6239804 make it easier for ld(1) to do what's best The idea is to have a '-z best' option that unchains ld from its backward compatibility commitment, and allows it to turn on the "best" set of features, as determined by the authors of ld. The specific set of features enabled by -z best would be subject to change over time, as requirements change. This idea is more realistic than the other two, but was never implemented because it has some important issues that we could never answer to our satisfaction: The -z best proposal assumes that the user can turn it on, and trust it to select good options without the user needing to be aware of the options being applied. This is a fallacy. Features such as direct bindings require the user to do some analysis to ensure that the resulting program will still operate properly. A user who is willing to do the work to verify that what -z best does will be OK for their application is capable of turning on those features directly, and therefore gains little added benefit from -z best. The intent is that when a user opts into -z best, that they understand that z best is subject to sometimes incompatible evolution. Experience teaches us that this won't work. People will use this feature, the meaning of -z best will change, code that used to build will fail, and then there will be complaints and demands to retract the change. When (not if) this occurs, we will of course defend our actions, and point at the disclaimer. We'll win some of those debates, and lose others. Ultimately, we'll end up with -z best2 (-z better), or other compromises, and our goal of simplifying the world will have failed. The -z best idea rolls up a set of features that may or may not be related to each other into a unit that must be taken wholesale, or not at all. It could be that only a subset of what it does is compatible with a given application, in which case the user is expected to abandon -z best and instead set the options that apply to their application directly. In doing so, they lose one of the benefits of -z best, that if you use it, future versions of ld may choose a different set of options, and automatically improve the object through the act of rebuilding it. I drew two conclusions from the above history: For a link-editor, backward compatibility is vital. If a given command line linked your application 10 years ago, you have every reason to expect that it will link today, assuming that the libraries you're linking against are still available and compatible with their previous interfaces. For an application of any size or complexity, there is no substitute for the work involved in examining the code and determining which linker options apply and which do not. These options are largely orthogonal to each other, and it can be reasonable not to use any or all of them, depending on the situation, even in modern applications. It is a mistake to tie them together. The idea for -z guidance came from consideration of these points. By decoupling the advice from the act of taking the advice, we can retain the good aspects of -z best while avoiding its pitfalls: -z guidance gives advice, but the decision to take that advice remains with the user who must evaluate its merit and make a decision to take it or not. As such, we are free to change the specific guidance given in future releases of ld, without breaking existing applications. The only fallout from this will be some new warnings in the build output, which can be ignored or dealt with at the user's convenience. It does not couple the various features given into a single "take it or leave it" option, meaning that there will never be a need to offer "-zguidance2", or other such variants as things change over time. Guidance has the potential to be our final word on this subject. The user is given the flexibility to disable specific categories of guidance without losing the benefit of others, including those that might be added to future versions of the system. Although -z fatal-warnings stands on its own as a useful feature, it is of particular interest in combination with -z guidance. Used together, the guidance turns from advice to hard requirement: The user must either make the suggested change, or explicitly reject the advice by specifying a guidance exception token, in order to get a build. This is valuable in environments with high coding standards. ld Command Line Options The guidance effort resulted in new link-editor options for guidance and for turning warnings into fatal errors. Before I reproduce that text here, I'd like to highlight the strategic decisions embedded in the guidance feature: In order to get guidance, you have to opt in. We hope you will opt in, and believe you'll get better objects if you do, but our default mode of operation will continue as it always has, with full backward compatibility, and without judgement. Guidance suggestions always offers specific advice, and not vague generalizations. You can disable some guidance without turning off the entire feature. When you get guidance warnings, you can choose to take the advice, or you can specify a keyword to disable guidance for just that category. This allows you to get guidance for things that are useful to you, without being bothered about things that you've already considered and dismissed. As the world changes, we will add new guidance to steer you in the right direction. All such new guidance will come with a keyword that let's you turn it off. In order to facilitate building your code on different versions of Solaris, we quietly ignore any guidance keywords we don't recognize, assuming that they are intended for newer versions of the link-editor. If you want to see what guidance tokens ld does and does not recognize on your system, you can use the ld debugging feature as follows: % ld -Dargs -z guidance=foo,nodefs debug: debug: Solaris Linkers: 5.11-1.2275 debug: debug: arg[1] option=-D: option-argument: args debug: arg[2] option=-z: option-argument: guidance=foo,nodefs debug: warning: unrecognized -z guidance item: foo The -z fatal-warning option is straightforward, and generally useful in environments with strict coding standards. Note that the GNU ld already had this feature, and we accept their option names as synonyms: -z fatal-warnings | nofatal-warnings --fatal-warnings | --no-fatal-warnings The -z fatal-warnings and the --fatal-warnings option cause the link-editor to treat warnings as fatal errors. The -z nofatal-warnings and the --no-fatal-warnings option cause the link-editor to treat warnings as non-fatal. This is the default behavior. The -z guidance option is defined as follows: -z guidance[=item1,item2,...] Provide guidance messages to suggest ld options that can improve the quality of the resulting object, or which are otherwise considered to be beneficial. The specific guidance offered is subject to change over time as the system evolves. Obsolete guidance offered by older versions of ld may be dropped in new versions. Similarly, new guidance may be added to new versions of ld. Guidance therefore always represents current best practices. It is possible to enable guidance, while preventing specific guidance messages, by providing a list of item tokens, representing the class of guidance to be suppressed. In this way, unwanted advice can be suppressed without losing the benefit of other guidance. Unrecognized item tokens are quietly ignored by ld, allowing a given ld command line to be executed on a variety of older or newer versions of Solaris. The guidance offered by the current version of ld, and the item tokens used to disable these messages, are as follows. Specify Required Dependencies Dynamic executables and shared objects should explicitly define all of the dependencies they require. Guidance recommends the use of the -z defs option, should any symbol references remain unsatisfied when building dynamic objects. This guidance can be disabled with -z guidance=nodefs. Do Not Specify Non-Required Dependencies Dynamic executables and shared objects should not define any dependencies that do not satisfy the symbol references made by the dynamic object. Guidance recommends that unused dependencies be removed. This guidance can be disabled with -z guidance=nounused. Lazy Loading Dependencies should be identified for lazy loading. Guidance recommends the use of the -z lazyload option should any dependency be processed before either a -z lazyload or -z nolazyload option is encountered. This guidance can be disabled with -z guidance=nolazyload. Direct Bindings Dependencies should be referenced with direct bindings. Guidance recommends the use of the -B direct, or -z direct options should any dependency be processed before either of these options, or the -z nodirect option is encountered. This guidance can be disabled with -z guidance=nodirect. Pure Text Segment Dynamic objects should not contain relocations to non-writable, allocable sections. Guidance recommends compiling objects with Position Independent Code (PIC) should any relocations against the text segment remain, and neither the -z textwarn or -z textoff options are encountered. This guidance can be disabled with -z guidance=notext. Mapfile Syntax All mapfiles should use the version 2 mapfile syntax. Guidance recommends the use of the version 2 syntax should any mapfiles be encountered that use the version 1 syntax. This guidance can be disabled with -z guidance=nomapfile. Library Search Path Inappropriate dependencies that are encountered by ld are quietly ignored. For example, a 32-bit dependency that is encountered when generating a 64-bit object is ignored. These dependencies can result from incorrect search path settings, such as supplying an incorrect -L option. Although benign, this dependency processing is wasteful, and might hide a build problem that should be solved. Guidance recommends the removal of any inappropriate dependencies. This guidance can be disabled with -z guidance=nolibpath. In addition, -z guidance=noall can be used to entirely disable the guidance feature. See Chapter 7, Link-Editor Quick Reference, in the Linker and Libraries Guide for more information on guidance and advice for building better objects. Example The following example demonstrates how the guidance feature is intended to work. We will build a shared object that has a variety of shortcomings: Does not specify all it's dependencies Specifies dependencies it does not use Does not use direct bindings Uses a version 1 mapfile Contains relocations to the readonly allocable text (not PIC) This scenario is sadly very common — many shared objects have one or more of these issues. % cat hello.c #include <stdio.h> #include <unistd.h> void hello(void) { printf("hello user %d\n", getpid()); } % cat mapfile.v1 # This version 1 mapfile will trigger a guidance message % cc hello.c -o hello.so -G -M mapfile.v1 -lelf As you can see, the operation completes without error, resulting in a usable object. However, turning on guidance reveals a number of things that could be better: % cc hello.c -o hello.so -G -M mapfile.v1 -lelf -zguidance ld: guidance: version 2 mapfile syntax recommended: mapfile.v1 ld: guidance: -z lazyload option recommended before first dependency ld: guidance: -B direct or -z direct option recommended before first dependency Undefined first referenced symbol in file getpid hello.o (symbol belongs to implicit dependency /lib/libc.so.1) printf hello.o (symbol belongs to implicit dependency /lib/libc.so.1) ld: warning: symbol referencing errors ld: guidance: -z defs option recommended for shared objects ld: guidance: removal of unused dependency recommended: libelf.so.1 warning: Text relocation remains referenced against symbol offset in file .rodata1 (section) 0xa hello.o getpid 0x4 hello.o printf 0xf hello.o ld: guidance: position independent (PIC) code recommended for shared objects ld: guidance: see ld(1) -z guidance for more information Given the explicit advice in the above guidance messages, it is relatively easy to modify the example to do the right things: % cat mapfile.v2 # This version 2 mapfile will not trigger a guidance message $mapfile_version 2 % cc hello.c -o hello.so -Kpic -G -Bdirect -M mapfile.v2 -lc -zguidance There are situations in which the guidance does not fit the object being built. For instance, you want to build an object without direct bindings: % cc -Kpic hello.c -o hello.so -G -M mapfile.v2 -lc -zguidance ld: guidance: -B direct or -z direct option recommended before first dependency ld: guidance: see ld(1) -z guidance for more information It is easy to disable that specific guidance warning without losing the overall benefit from allowing the remainder of the guidance feature to operate: % cc -Kpic hello.c -o hello.so -G -M mapfile.v2 -lc -zguidance=nodirect Conclusions The linking guidelines enforced by the ld guidance feature correspond rather directly to our standards for building the core Solaris OS. I'm sure that comes as no surprise. It only makes sense that we would want to build our own product as well as we know how. Solaris is usually the first significant test for any new linker feature. We now enable guidance by default for all builds, and the effect has been very positive. Guidance helps us find suboptimal objects more quickly. Programmers get concrete advice for what to change instead of vague generalities. Even in the cases where we override the guidance, the makefile rules to do so serve as documentation of the fact. Deciding to use guidance is likely to cause some up front work for most code, as it forces you to consider using new features such as direct bindings. Such investigation is worthwhile, but does not come for free. However, the guidance suggestions offer a structured and straightforward way to tackle modernizing your objects, and once that work is done, for keeping them that way. The investment is often worth it, and will replay you in terms of better performance and fewer problems. I hope that you find guidance to be as useful as we have.

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  • Oracle Leader in Transportation Management

    - by John Murphy
    Oracle Named a Leader in the Transportation Management Systems Market by Leading Analyst Firm Redwood Shores, Calif. – October 15, 2012 News Facts Gartner, Inc. has placed Oracle Transportation Management in the Leaders Quadrant of its 2012 report, “Magic Quadrant for Transportation Management Systems (TMS).” (1) Gartner Magic Quadrants position vendors within a particular market segment based on their completeness of vision and ability to execute on that vision. According to the report, “Multiple subcomponents make up a comprehensive TMS across planning (for example, load consolidation, routing, mode selection and carrier selection) and execution (for example, tendering loads to carriers, shipment track and trace, and freight audit and payment).” Built on modern, flexible, Internet based architecture, Oracle Transportation Management is a global transportation and logistics operations system that allows companies to minimize cost, optimize service levels, support sustainability initiatives, and create flexible business process automation within their transportation and logistics networks. With a share of 26% of worldwide software revenue for 2011, Oracle is also number one in TMS vendor share according to Gartner’s report, “Market Trends: A Golden Opportunity in the Transportation Management System Market, 2012 – 2016.” (2) Supporting Quote “Shippers and logistics service providers face increasingly complex challenges as they try to reduce costs, secure capacity and improve overall freight efficiency,” said Derek Gittoes, vice president, logistics product strategy, Oracle. “We believe our high standing in both Gartner reports is a reflection of Oracle’s commitment to addressing these challenges by delivering the industry’s broadest and deepest transportation management platform. With a flexible and modern platform, we are able to support customers with both basic transportation needs, as well as those with highly complex logistics requirements.” Supporting Resources Magic Quadrant for Transportation Management Systems Market Trends: A Golden Opportunity in the Transportation Management System Market, 2012 – 2016 Oracle Transportation Management (1) Gartner, Inc., “Magic Quadrant for Transportation Management Systems,” by C. Dwight Klappich, August 23, 2012 (2) Gartner, Inc., “Market Trends: A Golden Opportunity in the Transportation Management System Market, 2012 – 2016,” by Chad Eschinger and C. Dwight Klappich, September 24, 2012. About Oracle Applications Over 65,000 customers worldwide rely on Oracle's complete, open and integrated enterprise applications to achieve superior results. Oracle provides a secure path for customers to benefit from the latest technology advances that improve the customer software experience and drive better business performance. Oracle Applications Unlimited is Oracle's commitment to customer choice through continuous investment and innovation in current applications offerings. Oracle's next-generation Fusion Applications build upon that commitment, and are designed to work with and evolve Oracle's Applications Unlimited offerings. Oracle's lifetime support policy helps ensure customers will continue to have a choice in upgrade paths, based on their enterprise needs. For more information on the latest Oracle Applications releases go towww.oracle.com/applications About Oracle Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NASDAQ:ORCL), visit www.oracle.com. Trademarks Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. ###   Karen [email protected] Simon JonesBlanc & [email protected]

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  • Spotlight on an office - Dublin!

    - by Tim Koekkoek
    In this third instalment of our monthly topic ‘Spotlight on an Office’, we visit Dublin, Ireland Oracle has 5 offices in Dublin all in the EastPoint Business Park close to Dublin City centre. In Dublin there are currently 1,000 people working for Oracle. You’ll find, among others, a large part of OracleDirect, our inside sales organization, part of our EMEA Finance organization and employees from Product and Systems Development who work on the heart of Oracle’s products. Facilities EastPoint Business Park is located next to the Irish Financial Service Centre (IFSC) and is only one train stop away from Dublin city centre. This seafront business park and nearby amenities cater for staff’s needs, which include a Sandwich Bar, a Coffee Shop and a small Convenience Store and Newsagent. Moreover there is a Physical Therapy Clinic and Beauty Salon onsite, Pilates and Boot Camp classes, weekly WeightWatcher Classes, five football / tennis courts and an outdoor chess board. When the sun is shining On sunny days comfy, colourful beanbags are spread throughout the park to relax and every Wednesday there is the Irish Village Market providing staff with a variety of delicious gourmet foods from all over the world. Friday afternoons after work are often used by Oracle employees to start the weekend socializing in The Epicenter Cafe Bar & Venue. In the office In the Oracle offices, you have an open floor design and an open door policy which makes it really easy to walk over to your colleagues or a manager to discuss your projects and keep informed with what is going on. This way you also have a great chance to bond with your colleagues. In two of the Oracle buildings there are subsidized canteens especially for Oracle employees with chefs cooking something special everyday! One of the best things about Oracle in Dublin is that it is really multinational. Currently there are more than 25 languages spoken by Oracle employees. So you will work with colleagues from all around the globe, every day, which makes it a really interesting and exciting experience. Sport & Social There is also a dedicated Sport and Social Club, Oraclub. They organize many sport and social activities. It doesn’t matter which sport is your favourite, Oraclub caters for like-minded individuals and makes sure you can play or watch your favourite sport. Furthermore, Oraclub organizes exhibition matches to get you acquainted with some other sports. Last year the Gaelic Warriors (A Wheelchair Rugby club) held an exhibition match. Oraclub also offer Oracle parties, language courses and offer discounts on many events! So whether you want to go to a Robbie Williams concert, an exhibition of Van Gogh or a match of the Irish Rugby team, Oraclub is there for everyone! There are also plenty of possibilities to get involved in volunteering. Want to know more about the current vacancies in Dublin? Check https://campus.oracle.com for all of our vacancies.

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  • What Would a CyberWar Do To Your Business?

    - by [email protected]
    In mid-February the Bipartisan Policy Center in the United States hosted Cyber ShockWave, a simulation of how the country might respond to a catastrophic cyber event. An attack takes place, they can't isolate where it came from or who did it, simulated press reports and market impacts...and the participants in the exercise have to brief the President and advise him/her on what to do. Last week, Former Department of Homeland Security Secretary Michael Chertoff who participated in the exercise summarized his findings in Federal Computer Weekly. The article, given FCW's readership and the topic is obviously focused on the public sector and US Federal policies. However, it touches on some broader issues that impact the private sector as well--which are applicable to any government and country/region-- such as: · How would the US (or any) government collaborate to identify and defeat such an attack? Chertoff calls this out as a current gap. How do the public and private sector collaborate today? How would the massive and disparate collection of agencies and companies act together in a crunch? · What would the impact on industries and global economies be? Chertoff, and a companion article in Government Computer News, only touch briefly on the subject--focusing on the impact on capital markets. "There's no question this has a disastrous impact on the economy," said Stephen Friedman, former director of the National Economic Council under President George W. Bush who played the role of treasury secretary. "You have financial markets shut down at this point, ordinary transactions are dramatically depleted, there's no question that this has a major impact on consumer confidence." That Got Me Thinking · How would it impact Oracle's customers? I know they have business continuity plans--is this one of their scenarios? What if it's not? How would it impact manufacturing lines, ATM networks, customer call centers... · How would it impact me and the companies I rely on? The supermarket down the street, my Internet Service Provider, the service station where I bought gas last night. I sure don't have any answers, and neither do Chertoff or the participants in the exercise. "I have to tell you that ... we are operating in a bit of unchartered territory." said Jamie Gorelick, a former deputy attorney general who played the role of attorney general in the exercise. But it is a good thing that governments and businesses are considering this scenario and doing what they can to prevent it from happening.

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  • Using Oracle BPM to Extend Oracle Applications

    - by Michelle Kimihira
    Author: Srikant Subramaniam, Senior Principal Product Manager, Oracle Fusion Middleware Customers often modify applications to meet their specific business needs - varying regulatory requirements, unique business processes, product mix transition, etc. Traditional implementation practices for such modifications are typically invasive in nature and introduce risk into projects, affect time-to-market and ease of use, and ultimately increase the costs of running and maintaining the applications. Another downside of these traditional implementation practices is that they literally cast the application in stone, making it difficult for end-users to tailor their individual work environments to meet specific needs, without getting IT involved. For many businesses, however, IT lacks the capacity to support such rapid business changes. As a result, adopting innovative solutions to change the economics of customization becomes an imperative rather than a choice. Let's look at a banking process in Siebel Financial Services and Oracle Policy Automation (OPA) using Oracle Business Process Management. This approach makes modifications simple, quick to implement and easy to maintain/upgrade. The process model is based on the Loan Origination Process Accelerator, i.e., a set of ready to deploy business solutions developed by Oracle using Business Process Management (BPM) 11g, containing customizable and extensible pre-built processes to fit specific customer requirements. This use case is a branch-based loan origination process. Origination includes a number of steps ranging from accepting a loan application, applicant identity and background verification (Know Your Customer), credit assessment, risk evaluation and the eventual disbursal of funds (or rejection of the application). We use BPM to model all of these individual tasks and integrate (via web services) with: Siebel Financial Services and (simulated) backend applications: FLEXCUBE for loan management, Background Verification and Credit Rating. The process flow starts in Siebel when a customer applies for loan, switches to OPA for eligibility verification and product recommendations, before handing it off to BPM for approvals. OPA Connector for Siebel simplifies integration with Siebel’s web services framework by saving directly into Siebel the results from the self-service interview. This combination of user input and product recommendation invokes the BPM process for loan origination. At the end of the approval process, we update Siebel and the financial app to complete the loop. We use BPM Process Spaces to display role-specific data via dashboards, including the ability to track the status of a given process (flow trace). Loan Underwriters have visibility into the product mix (loan categories), status of loan applications (count of approved/rejected/pending), volume and values of loans approved per processing center, processing times, requested vs. approved amount and other relevant business metrics. Summary Oracle recommends the use of Fusion Middleware as an extensions platform for applications. This approach makes modifications simple, quick to implement and easy to maintain/upgrade applications (by moving customizations away from applications to the process layer). It is also easier to manage processes that span multiple applications by using Oracle BPM. Additional Information Product Information on Oracle.com: Oracle Fusion Middleware Follow us on Twitter and Facebook Subscribe to our regular Fusion Middleware Newsletter

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  • Tuxedo Load Balancing

    - by Todd Little
    A question I often receive is how does Tuxedo perform load balancing.  This is often asked by customers that see an imbalance in the number of requests handled by servers offering a specific service. First of all let me say that Tuxedo really does load or request optimization instead of load balancing.  What I mean by that is that Tuxedo doesn't attempt to ensure that all servers offering a specific service get the same number of requests, but instead attempts to ensure that requests are processed in the least amount of time.   Simple round robin "load balancing" can be employed to ensure that all servers for a particular service are given the same number of requests.  But the question I ask is, "to what benefit"?  Instead Tuxedo scans the queues (which may or may not correspond to servers based upon SSSQ - Single Server Single Queue or MSSQ - Multiple Server Single Queue) to determine on which queue a request should be placed.  The scan is always performed in the same order and during the scan if a queue is empty the request is immediately placed on that queue and request routing is done.  However, should all the queues be busy, meaning that requests are currently being processed, Tuxedo chooses the queue with the least amount of "work" queued to it where work is the sum of all the requests queued weighted by their "load" value as defined in the UBBCONFIG file.  What this means is that under light loads, only the first few queues (servers) process all the requests as an empty queue is often found before reaching the end of the scan.  Thus the first few servers in the queue handle most of the requests.  While this sounds non-optimal, in fact it capitalizes on the underlying operating systems and hardware behavior to produce the best possible performance.  Round Robin scheduling would spread the requests across all the available servers and thus require all of them to be in memory, and likely not share much in the way of hardware or memory caches.  Tuxedo's system maximizes the various caches and thus optimizes overall performance.  Hopefully this makes sense and now explains why you may see a few servers handling most of the requests.  Under heavy load, meaning enough load to keep all servers that can handle a request busy, you should see a relatively equal number of requests processed.  Next post I'll try and cover how this applies to servers in a clustered (MP) environment because the load balancing there is a little more complicated. Regards,Todd LittleOracle Tuxedo Chief Architect

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  • Access-based Enumeration (December 04, 2009)

    - by user12612012
    Access-based Enumeration (ABE) is another recent addition to the Solaris CIFS Service - delivered into snv_124.  Designed to be compatible with Windows ABE, which was introduced in Windows Server 2003 SP1, this feature filters directory content based on the user browsing the directory.  Each user can only see the files and directories to which they have access.  This can be useful to implement an out-of-sight, out-of-mind policy or simply to reduce the number of files presented to each user - to make it easier to find files in directories containing a large number of files. ABE is managed on a per share basis by a new boolean share property called, as you might imagine, abe, which is described insharemgr(1M).  When set to true, ABE filtering is enabled on the share and directory entries to which the user has no access will be omitted from directory listings returned to the client.  When set to false or not defined, ABE filtering will not be performed on the share.  The abe property is not defined by default.Administration is straightforward, for example: # zfs sharesmb=abe=true,name=jane tank/home/jane# sharemgr show -vp    zfs       zfs/tank/home/jane nfs=() smb=()          jane=/export/home/jane     smb=(abe="true") ABE is also supported via sharemgr(1M) and on smbautohome(4) shares. Note that even though a file is visible in a share, with ABE enabled, it doesn't automatically mean that the user will always be able to open the file.  If a user has read attribute access to a file ABE will show the it but access will be denied if this user tries to open the file for reading or writing. We considered supporting ABE on NFS shares, as suggested by the name of PSARC/2009/375, but we ran into problems due to NFS client readdir caching.  NFS clients maintain a common directory entry cache for all users, which not only defeats the intent of ABE but can lead to very confusing results.  If multiple users are looking at the content of a directory with ABE enabled, the entries that get cached will depend on who looks at the directory first.  Subsequent users may see files that ABE on the server would have filtered out or files may be missing because they were filtered out for the original user. Although this issue can be resolved by disabling the NFS client readdir cache, this was deemed to be an unsuitable solution because it would create a dependency between a server share property and the configuration on all NFS clients, and there was the potential for differences in behavior across the various NFS clients.  It just seemed to add unnecessary administration complexity so we pulled it out. References for more information PSARC/2009/246 ZFS support for Access Based Enumeration PSARC/2009/375 ABE share property for NFS and SMB 6802734 Support for Access Based Enumeration 6802736 SMB share support for Access Based Enumeration Windows Access-based Enumeration

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  • Development-led security vs administration-led security in a software product?

    - by haylem
    There are cases where you have the opportunity, as a developer, to enforce stricter security features and protections on a software, though they could very well be managed at an environmental level (ie, the operating system would take care of it). Where would you say you draw the line, and what elements do you factor in your decision? Concrete Examples User Management is the OS's responsibility Not exactly meant as a security feature, but in a similar case Google Chrome used to not allow separate profiles. The invoked reason (though it now supports multiple profiles for a same OS user) used to be that user management was the operating system's responsibility. Disabling Web-Form Fields A recurrent request I see addressed online is to have auto-completion be disabled on form fields. Auto-completion didn't exist in old browsers, and was a welcome feature at the time it was introduced for people who needed to fill in forms often. But it also brought in some security concerns, and so some browsers started to implement, on top of the (obviously needed) setting in their own preference/customization panel, an autocomplete attribute for form or input fields. And this has now been introduced into the upcoming HTML5 standard. For browsers that do not listen to this attribute, strange hacks* are offered, like generating unique IDs and names for fields to avoid them from being suggested in future forms (which comes with another herd of issues, like polluting your local auto-fill cache and not preventing a password from being stored in it, but instead probably duplicating its occurences). In this particular case, and others, I'd argue that this is a user setting and that it's the user's desire and the user's responsibility to enable or disable auto-fill (by disabling the feature altogether). And if it is based on an internal policy and security requirement in a corporate environment, then substitute the user for the administrator in the above. I assume it could be counter-argued that the user may want to access non-critical applications (or sites) with this handy feature enabled, and critical applications with this feature disabled. But then I'd think that's what security zones are for (in some browsers), or the sign that you need a more secure (and dedicated) environment / account to use these applications. * I obviously don't deny the ingeniosity of the people who were forced to find workarounds, just the necessity of said workarounds. Questions That was a tad long-winded, so I guess my questions are: Would you in general consider it to be the application's (hence, the developer's) responsiblity? Where do you draw the line, if not in the "general" case?

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  • VirtualBox 4.2.14 is now available

    - by user12611829
    The VirtualBox development team has just released version 4.2.14, and it is now available for download. This is a maintenance release for version 4.2 and contains quite a few fixes. Here is the list from the official Changelog. VMM: another TLB invalidation fix for non-present pages VMM: fixed a performance regression (4.2.8 regression; bug #11674) GUI: fixed a crash on shutdown GUI: prevent stuck keys under certain conditions on Windows hosts (bugs #2613, #6171) VRDP: fixed a rare crash on the guest screen resize VRDP: allow to change VRDP parameters (including enabling/disabling the server) if the VM is paused USB: fixed passing through devices on Mac OS X host to a VM with 2 or more virtual CPUs (bug #7462) USB: fixed hang during isochronous transfer with certain devices (4.1 regression; Windows hosts only; bug #11839) USB: properly handle orphaned URBs (bug #11207) BIOS: fixed function for returning the PCI interrupt routing table (fixes NetWare 6.x guests) BIOS: don't use the ENTER / LEAVE instructions in the BIOS as these don't work in the real mode as set up by certain guests (e.g. Plan 9 and QNX 4) DMI: allow to configure DmiChassisType (bug #11832) Storage: fixed lost writes if iSCSI is used with snapshots and asynchronous I/O (bug #11479) Storage: fixed accessing certain VHDX images created by Windows 8 (bug #11502) Storage: fixed hang when creating a snapshot using Parallels disk images (bug #9617) 3D: seamless + 3D fixes (bug #11723) 3D: version 4.2.12 was not able to read saved states of older versions under certain conditions (bug #11718) Main/Properties: don't create a guest property for non-running VMs if the property does not exist and is about to be removed (bug #11765) Main/Properties: don't forget to make new guest properties persistent after the VM was terminated (bug #11719) Main/Display: don't lose seamless regions during screen resize Main/OVF: don't crash during import if the client forgot to call Appliance::interpret() (bug #10845) Main/OVF: don't create invalid appliances by stripping the file name if the VM name is very long (bug #11814) Main/OVF: don't fail if the appliance contains multiple file references (bug #10689) Main/Metrics: fixed Solaris file descriptor leak Settings: limit depth of snapshot tree to 250 levels, as more will lead to decreased performance and may trigger crashes VBoxManage: fixed setting the parent UUID on diff images using sethdparentuuid Linux hosts: work around for not crashing as a result of automatic NUMA balancing which was introduced in Linux 3.8 (bug #11610) Windows installer: force the installation of the public certificate in background (i.e. completely prevent user interaction) if the --silent command line option is specified Windows Additions: fixed problems with partial install in the unattended case Windows Additions: fixed display glitch with the Start button in seamless mode for some themes Windows Additions: Seamless mode and auto-resize fixes Windows Additions: fixed trying to to retrieve new auto-logon credentials if current ones were not processed yet Windows Additions installer: added the /with_wddm switch to select the experimental WDDM driver by default Linux Additions: fixed setting own timed out and aborted texts in information label of the lightdm greeter Linux Additions: fixed compilation against Linux 3.2.0 Ubuntu kernels (4.2.12 regression as a side effect of the Debian kernel build fix; bug #11709) X11 Additions: reduced the CPU load of VBoxClient in drag'and'drop mode OS/2 Additions: made the mouse wheel work (bug #6793) Guest Additions: fixed problems copying and pasting between two guests on an X11 host (bug #11792) The full changelog can be found here. You can download binaries for Solaris, Linux, Windows and MacOS hosts at http://www.virtualbox.org/wiki/Downloads Technocrati Tags: Oracle Virtualization VirtualBox

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  • What do you think of the EntLib 5.0 configuration tool?

    Hello again! Its been a while, I know. Ive been busy over the last few months with several projects, some of them software related, and one of them human my son Jesse was born on 26 February 2010. Fun times! Meanwhile, back in Redmond, the p&p team has been busy working on Enterprise Library 5.0 see Grigoris announcement for details on the beta. Theres a ton of new stuff in this release, but theres one big new feature that hasnt received a lot of attention that Im keen to hear your perspectives on. The change is the biggest overhaul to the configuration tool since Enterprise Library was launched. If you havent yet grabbed the EntLib 5.0 beta, heres a before and after shot of the config tool: Enterprise Library 4.1 config tool Enterprise Library 5.0 (beta 1) config tool The tool has been rebuilt from the ground up in response to some feedback and usability studies from the previous version of the tool. But is this a step in the right direction? Id love to hear what you think. If youve downloaded EntLib 5.0 and tried out the tool, please share your thoughts on: First impressions. Is the tool easy to understand? Easy to find what youre looking for? Easy to read existing configuration? Pretty? Ease of use for real life tasks. Rather than make up your own tasks, here are a few sample scenarios you might want to try: Configure the data access block with a SQL Server connection called Audit that points to a database called Audit on a server called DB Configure the logging block so that any log entries in the Audit category are written to both the Event Log and the Audit database (see above) Configure the validation block with a ruleset called Email Address that uses an appropriate regular expression for e-mail addresses Configure the policy injection block such that any calls to classes in the MyCompany.Security namespace are logged before and after the call using the Audit category (see above) Comparison with the old config tool. What do you like better in the new tool? What did you like better in the old tool? How do you rate your level of expertise using the old tool? Keep in mind that I no longer work in the p&p team, so I cant say how any of this feedback will be used (although Im sure the team is listening!). However since Ive invested so much time in Enterprise Library, both in leading the team and using the product on real projects Im very interested to hear what you all think of the tools new direction.Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Virtual Lab part 2&ndash;Templates, Patterns, Baselines

    - by Geoff N. Hiten
    Once you have a good virtualization platform chosen, whether it is a desktop, server or laptop environment, the temptation is to build “X”.  “X” may be a SharePoint lab, a Virtual Cluster, an AD test environment or some other cool project that you really need RIGHT NOW.  That would be doing it wrong. My grandfather taught woodworking and cabinetmaking for twenty-seven years at a trade school in Alabama.  He was the first instructor hired at that school and the only teacher for the first two years.  His students built tables, chairs, and workbenches so the school could start its HVAC courses.   Visiting as a child, I also noticed many extra “helper” stands, benches, holders, and gadgets all built from wood.  What does that have to do with a virtual lab, you ask?  Well, that is the same approach you should take.  Build stuff that you will use.  Not for solving a particular problem, but to let the Virtual Lab be part of your normal troubleshooting toolkit. Start with basic copies of various Operating Systems.  Load and patch server and desktop OS environments.  This also helps build your collection of ISO files, another essential element of a virtual Lab.  Once you have these “baseline” images, you can use your Virtualization software’s snapshot capability to freeze the image.  Clone the snapshot and you have a brand new fully patched machine in mere moments.  You may have to sysprep some of the Microsoft OS environments if you are going to create a domain environment or experiment with clustering.  That is still much faster than loading and patching from scratch. So once you have a stock of raw materials (baseline images in this case) where should you start.  Again, my grandfather’s workshop gives us the answer.  In the shop it was workbenches and tables to hold large workpieces that made the equipment more useful.  In a Windows environment the same role falls to the fundamental network services:  DHCP, DNS, Active Directory, Routing, File Services, and Storage services.  Plan your internal network setup.  Build out an AD controller with all the features listed.  Make the actual domain an isolated domain so it will not care about where you take it.  Add the Microsoft iSCSI target.  Once you have this single system, you can leverage it for almost any network environment beyond a simple stand-alone system. Having these templates and fundamental infrastructure elements ready to run means I can build a quick lab in minutes instead of hours.  My solutions are well-tested, my processes fully documented with screenshots, and my plans validated well before I have to make any changes to client systems.  the work I put in is easily returned in increased value and client satisfaction.

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  • BizTalk 2010 Certification Exam

    - by Paul Petrov
    I took a shot at new (to me) certification exam for BizTalk 2010. I was able to pass it without any preparation just based on the experience. That does not mean this exam is a very simple one. Comparing to previous (2006 R2) it covers some new areas (like WCF) and has some demanding questions and situation to think about. But the most challenging factor is broad feature coverage. Overall, the impression that if BizTalk continues to grow in scope it’s better to create separate exams for core functionality and extended features (like EDI, RFID, LOB adapters) because it’s really hard to cover vast array of BizTalk capabilities. As far as required knowledge and questions allocation I think Microsoft description is on target. There were definitely more questions on deployment, configuration and administration aspects comparing to previous exam. WCF and WCF based adapters now play big role and this topic was covered well too. Extended functionality is claimed at 13% of the exam, I felt there were plenty of RFID questions but not many EDI, that’s why I thought it’d be useful to split exam into two to cover all of them equally. BRE is still there and good, cause it’s usually not very known/loved feature of the package. At the and, for those who plan to get certified, my advice would be to know all those areas of BizTalk for guaranteed passing: messaging and orchestrations, core adapters, routing, patterns; development of all artifacts and orchestrations; debugging and exceptions handling; packaging, deployment, tracking and administration; WCF bindings and adapters; BAM, BRE, RFID, EDI, etc. You may get by not knowing one smaller non-essential part (like I did with RFID, for example). In such case you better know all other areas very well to cover for the weak spot. If there more than one whiteouts in the knowledge it’s good idea to study and prepare: MSDN, blogs, virtual labs and good VM to play with can help when experience is not enough. So best wishes and good skill to you in passing this certification!

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  • Get to Know a Candidate (2 of 25): Merlin Miller&ndash;American Third Position Party

    - by Brian Lanham
    DISCLAIMER: This is not a post about “Romney” or “Obama”. This is not a post for whom I am voting. Information sourced for Wikipedia. Meet Merlin Miller of American Third Position Party In addition to being American Third Position Party nominee, Miller is an independent film maker.  He is a graduate of West Point and has commanded two units in the United States Army.  After military service he worked as an industrial engineering manager for Michelin Tire.  He learned about film making by earning an MFA from the University of Southern California. Mr. Miller is on the ballot in: CO, NJ, and TN. In the 2000’s, Miller began taking an increasingly paleoconservative political stance.  He claimed that Hollywood “ surreptitiously seeks to destroy our European-American heritage and our Christian-based traditional values, and replace them with values that debase these traditional values and elevate minorities as paragons of virtue and wisdom....Today’s motion pictures, in concert with other forms of mass media entertainment, are the greatest enemies to the well-being of our progeny and the future of our country.” Miller states that he "doesn't like" interracial marriage; however, he does not support outlawing interracial marriage, either.  Miller has denied being anti-Semitic, instead claiming that he merely opposes "favoritism" granted to Jews in the film industry.  He also opposes illegal immigration and what he refers to as "wide open borders" in the United States. The American Third Position Party (A3P) is a third positionist American political party which promotes white supremacy.  It was officially launched in January 2010 (although in November 2009 it filed papers to get on a ballot in California) partially to channel the right-wing populist resentment engendered by the financial crisis of 2007–2010 and the policies of the Obama administration and defines its principal mission as representing the political interests of white Americans. The party takes a strong stand against immigration and globalization, and strongly supports an anti-interventionist foreign policy. Although the party does not support labor unions, they do strongly support the labor rights of the American working class on a platform of placing American workers first over illegal immigrant workers and banning of overseas corporate relocation of American industry and technology Third Position or Third Alternative refers to a revolutionary nationalist political position that emphasizes its opposition to both communism and capitalism. Advocates of Third Position politics typically present themselves as "beyond left and right", instead claiming to syncretize radical ideas from both ends of the political spectrum Learn more about Merlin Miller and American Third Position Party on Wikipedia.

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  • links for 2010-12-22

    - by Bob Rhubart
    @hajonormann: BPM: Top Seven Architectural Topics in 2010 Oracle ACE Director Hajo Normann offers details on how to design a BPM/SOA solution including: modeling human interaction, improving BPM models, orchestrating composed services, central task management, new approaches for business-IT alignment, solutions for non-deterministic processes, and choreography. (tags: oracle otn soasymposium infoq soa bpm) InfoQ: Simplicity, The Way of the Unusual Architect Dan North talks about the tendency developers-becoming-architects have to create bigger and more complex systems. Without trying to be simplistic, North argues for simplicity, offering strategies to extract the simple essence from complex situations. (tags: ping.fm) Fun with Sun Ray, 3D, Oracle VM x86 and SRIOV (Wim Coekaerts Blog) "One of the things I like about my job is that I get to play around with stuff and make use of the technologies we work on in my teams. Sort of my own little playground." - Wim Coekaerts (tags: oracle otn virtualization oraclevm) Oracle VM VirtualBox 4.0.0 Released! (Oracle's Virtualization Blog) And you were worried about what to get that special someone for Christmas... (tags: oracle otn virtualization virtualbox) Virtual Developer Day: Oracle WebLogic Server & Java EE (#OTNVDD) (Oracle Technology Network Blog (aka TechBlog)) "Virtual Developer Day is back with a vengeance! On Feb. 1, login to learn how Oracle WebLogic Server enables a whole new level of productivity for enterprise developers." Registration is open. (tags: oracle otn events webinar java) New Coherence 3.6 Oracle University Course (Cristóbal Soto's Blog) Cristóbal Soto shares information on the "Oracle Coherence 3.6: Share and Manage Data in Clusters" course now available through Oracle University. (tags: oracle otn grid coherence) The Aquarium: Oracle WebLogic Server & Java EE developer day "Oracle WebLogic is well on its way to contribute to the general Java EE 6 momentum and the OTN Blog has just announced a Virtual Developer Day for Oracle WebLogic." (tags: oracle otn weblogic java) Enterprise 2.0 Use Cases for Semantic Web (Reiser 2.0) "How can an enterprise improve the efficiency and effectiveness of their Knowledge and Community model leveraging semantic technologies and social networking dynamics?" - Peter Reiser (tags: oracle otn enterprise2.0 semanticweb) John Gøtze: European Interoperability Framework 2.0 "This week, the European Commission announced an updated interoperability policy in the EU. The Commission has committed itself to adopt a Communication that introduces the European Interoperability Strategy (EIS) and an update to the European Interoperability Framework (EIF)..." - John Gøtze (tags: entarch Interoperability) Andy Mulholland: Maybe Web 3.0 is quite understandable – and a natural result "The idea of Web 1.0 = content, Web 2.0 = people and Web 3.0 = services has a nice symmetrical feel to it, in fact it feels basically right as such a definition would include the two other major definitions as well. So if we put these things all together what picture do we see?" - Andy Mulholland (tags: web2.0 web3.0) Ken Downs: A Working Definition of Business Logic, with Implications for CRUD Code "The Wikipedia entry on 'Business Logic' has a wonderfully honest opening sentence stating that 'Business logic, or domain logic, is a non-technical term...'"  (tags: businesslogic crud)

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  • Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

    - by Tuula Fai
    The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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  • Sharing one static ip for both ftp and www service

    - by user11496
    Trying to figure out how to update the Zone record and configure webserver so that one application on the webserver is accessible by public. I'm completely not good at NS/DNS/NAT/firewall/routing/port forwarding/networking etc. "faraday" is the intranet name. Everyone within local network can access all applications hosted on "faraday". Hostname for webserver is "www", FTP server is "ftpserver". Both servers running RHEL4 OS. The goal is to allow anyone outside the company network (public) to access only one of the many applications on "faraday". Hope somebody can help me with some of the questions below, if not all. From zoneedit record, the static IP is used by FTP now. Can I use the same existing static IP - 219.95.10.100, for web service? Currently anyone who enter "http://www.abc.com.my" will be directed to "http://www.abc.com". I don't want this to change. Currently, no one else, except employee on local network, can access "faraday" web pages. How to configure so that when anyone type "http://thisapp.abc.com.my" on their web browser, the url will lead them to "http://faraday/thisapp" (application folder is /var/www/html/thisapp on RHEL4 web server). If possible, how to set the URL will continue to show "http://thisapp.abc.com.my" instead of "http://faraday/thisapp" How to limit/restrict user (those who are not from local network) so they only have access to "http://thisapp.abc.com.my", but not "http://faraday" or "http://faraday/anotherapp", etc. What's the configuration changes needed in /etc/httpd.conf on web server? Company domain name is "abc.com.my". Following is the zone records on www.zoneedit.com. Subdomain Type IP sdsl A 219.95.10.100 ftp CNAME sdsl.abc.com.my @ NS ns3.zoneedit.com @ NS ns7.zoneedit.com WebForward record: New Domain Destination Cloaked www.abc.com.my http://www.abc.com N On my local DNS server, there are 2 zone files: abc.com.my and pnmy.abc.com. > cat abc.com.my.zone ftp CNAME ftp.pnmy.abc.com. sdsl A 219.95.10.100 > cat pnmy.abc.com.zone ftp CNAME ftpserver ftpserver A 172.16.5.1 faraday CNAME www www A 172.16.5.2

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  • WiFi connected to router, but no internet connection

    - by Quetzacotl
    I just got a new notebook, a ThinkPad Edge E530, and installed Ubuntu on it. I'm pretty new to Ubuntu. On the same laptop, running Windows 7, the Wi-Fi connection works fine. Ethernet connection works both on Win7 and on Ubuntu. Only Wi-Fi on Ubuntu does not work; it connects to the Wi-Fi access point but I don't have Internet access. My wireless card is Intel Centrino Wireless-N 2230. What can fix the problem? EDIT: ifconfig -a eth0 Link encap:Ethernet HWaddr b8:88:e3:30:72:34 UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) Interrupt:43 Base address:0x8000 lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:163 errors:0 dropped:0 overruns:0 frame:0 TX packets:163 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:10124 (10.1 KB) TX bytes:10124 (10.1 KB) usb0 Link encap:Ethernet HWaddr 02:15:e0:ec:01:00 UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) wlan0 Link encap:Ethernet HWaddr 68:5d:43:43:71:e1 inet addr:192.168.2.101 Bcast:192.168.2.255 Mask:255.255.255.0 inet6 addr: fe80::6a5d:43ff:fe43:71e1/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:40 errors:0 dropped:0 overruns:0 frame:0 TX packets:220 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:2801 (2.8 KB) TX bytes:26230 (26.2 KB) route -n Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface 0.0.0.0 192.168.2.1 0.0.0.0 UG 0 0 0 wlan0 169.254.0.0 0.0.0.0 255.255.0.0 U 1000 0 0 wlan0 192.168.2.0 0.0.0.0 255.255.255.0 U 2 0 0 wlan0 cat /etc/resolv.conf # Dynamic resolv.conf(5) file for glibc resolver(3) generated by resolvconf(8) # DO NOT EDIT THIS FILE BY HAND -- YOUR CHANGES WILL BE OVERWRITTEN nameserver 127.0.0.1 iwconfig lo no wireless extensions. usb0 no wireless extensions. wlan0 IEEE 802.11bgn ESSID:"SATELITE" Mode:Managed Frequency:2.462 GHz Access Point: 00:1F:1F:8D:CC:08 Bit Rate=1 Mb/s Tx-Power=16 dBm Retry long limit:7 RTS thr:off Fragment thr:off Power Management:off Link Quality=60/70 Signal level=-50 dBm Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0 Tx excessive retries:93 Invalid misc:243 Missed beacon:0 eth0 no wireless extensions.

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  • Bridging 10GbE with 12.04 - bridging works but the bridging computer has no internet access

    - by Donal
    I have been trying to get 12.04 bridging working with two 10GbE cards. I have 2 10GbE cards in a linux box being used only for this bridge, 1 with 2 10GbaseT ports and another with a single CX4 port. I have 2 client computers connected with 10GbaseT cards and the CX4 card connects to a procurve switch. I can get the bridging happening mostly the way that I want, The clients receive dhcp information from the dhcp server (not the bridging machine) and can connect to and properly see the rest of the network. Speeds are ok, not amazing but working on that is another matter. My problem is that the bridging machine has no internet access ... meaning I can't update anything or apt-get anything It can ping all other machines on the local network. I've tried the helpful hints from: https://help.ubuntu.com/community/NetworkConnectionBridge "Enabling Internet Use on the Bridging Computer" and get the following RTNETLINK answers: File exists but dhclient br0 does nothing for me :( I think if it is anything it a multiple route problem as both br0 and eth4 have ipaddresses ... even though I have only set it up so that br0 has one ... Bridge setup details: /etc/network/interface auto br0 iface br0 inet static address 192.168.0.246 netmask 255.255.255.0 gateway 192.168.0.1 broadcast 192.168.0.255 dns-nameservers 192.168.0.1 dns-search example.com dns-domain example.com #(eth2 & eth3 are the 10GbaseT) #(eth4 is the CX4 connection) pre-up ip link set eth2 down pre-up ip link set eth3 down pre-up ip link set eth4 down pre-up brctl addbr br0 pre-up brctl addif br0 eth4 eth3 eth2 pre-up ip addr flush dev eth3 pre-up ip addr flush dev eth2 pre-up ip addr flush dev eth4 post-down ip link set eth4 down post-down ip link set eth2 down post-down ip link set eth3 down post-down ip link set br0 down post-down brctl delif br0 eth2 eth3 eth4 post-down brctl delbr br0 ifconfig -a br0 Link encap:Ethernet HWaddr 00:15:17:22:20:34 inet addr:192.168.0.102 Bcast:192.168.0.255 Mask:255.255.255.0 inet6 addr: fe80::215:17ff:fe22:2034/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:4957 errors:0 dropped:0 overruns:0 frame:0 TX packets:1077 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:596320 (596.3 KB) TX bytes:139952 (139.9 KB) eth4 Link encap:Ethernet HWaddr 00:60:dd:47:7c:05 inet addr:192.168.0.57 Bcast:192.168.0.255 Mask:255.255.255.0 inet6 addr: fe80::260:ddff:fe47:7c05/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:9000 Metric:1 RX packets:15391 errors:0 dropped:51 overruns:0 frame:0 TX packets:1207 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:5916769 (5.9 MB) TX bytes:154312 (154.3 KB) Interrupt:70 route -n Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface 0.0.0.0 192.168.0.1 0.0.0.0 UG 0 0 0 eth4 0.0.0.0 192.168.0.1 0.0.0.0 UG 100 0 0 br0 169.254.0.0 0.0.0.0 255.255.0.0 U 1000 0 0 br0 192.168.0.0 0.0.0.0 255.255.255.0 U 0 0 0 br0 192.168.0.0 0.0.0.0 255.255.255.0 U 1 0 0 eth4

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