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• Is osTicket secure/private enough

  - by Andy

  I was going to use osTicket as my 'help desk' for my website, however I just got a little bit concerned when I realised that the clients' login details to see their support tickets are only their email address and a ticket ID. I am probably going over the top with security though, which is why I wanted to get some second opinions on how secure osTicket actually is and whether I should use it with my website. I run a software company, so chances are licence keys may be included in support tickets which are obviously sensitive information and valuable - so I want to ensure that the likelihood of a support ticket being hacked is very low. If there is any plugins/additions to make osTicket more 'secure', I would appreciate it if you could point me to them. Otherwise if there are any more free, more suited, help desk softwares out there please let me know. Thanks in advance

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• Windows 7 system intermittent freezes

  - by lang2

  I've been using a new laptop with Windows 7 professional. Occasionally, the whole system will lock up for a few seconds before it comes back to normal. During the freeze, mouse can't be moved, keys are not recognized, music playback stops.... it's like there is a global mutex been locked on and not released. A easy way to reproduce this is to minimized the current window. It doesn't happen 100% but it's quite very annoying. Any help to get rid of this is much appreciated. lang2

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• My 5.1 audio system not working properly when I connect to Internet

  - by Gemboz

  I just bought a Genuis 5005 5.1 audio system, and I have an issue with it: It won't work properly when I get on the Internet (the central speaker isn't working). I also bought an Asus Xonar DG 5.1 sound card which works perfectly. I installed it and also installed the driver for it. When I play music/videos from my hard drive, all the speakers work fine, but when I connected to Internet to play videos/music, the center speaker won't work. How can I fix this issue?

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• WinXP: File Record Segment nnnn is unreadable?

  - by chris

  I'm pretty sure that the drive is toast, except for the fact that this error is only showing up on one partition (it's out of a Dell computer, and has a couple of Dell partitions, which boot and work fine.) I've already purchased another hard drive, and re-installed WinXP, but when I re-connect this drive and reboot, I'm getting thousands of these errors. Is there any chance of recovering any files off this? Should I prevent XP from trying to resolve the problems?

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• does my machine configuration make sense?

  - by user1227914

  i couldn't think of a better place to ask this question, so here it goes. we're putting together a dedicated server for a website that will initially host the web server and the mysql database. as the website grows, we'll move the database to a different server and this machine will eventually only server the actual website. so the question is ...does my configuration look okay? it's the first time i'm building a server from scratch so i want to make sure i don't combine components that don't fit or something. things like ..do the drives i picked work for the hot swap ..etc. what do you guys think? am i good to go with this configuration? :) Chassis: Supermicro SuperServer 6016T-MTHF (6x DDR3 SDRAM - ECC DIMM 240-pin, 2x LGA1366 Socket, Power Provided: 600 Watt, 4 (free) x hot-swap - 3.5") CPU: Intel BX80614E5620 Xeon E5620 Processor - 4 Core, 2.40GHz, LGA 1366, 5.86GT/s QPI 12MB Cache, 64-Bit, 80W, HyperThreading Memory: Crucial CT51272BB1339 4GB PC10600 DDR3 Memory - 1333MHz, ECC, Registered, 1x4096MB (possibly 3 or 4 of them) Hard Drives: Western Digital WD2002FAEX Caviar Black Hard Drive - 2TB, 3.5", SATA 6Gbps, 7200 RPM, 64MB (possibly 2 or 3). thank you very much for any professional advice :)

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• Poor Write Performance in VM inside Proxmox PVE 2.0

  - by sorsenne

  I am running a PVE 2.0 on a decent Hardware (2 SATA HDDs as RAID1, 12GB RAM, i7 CPU) but the I/O Performance is very poor inside the VM (Ubuntu 11.10 Server). The very same VM was copied to another Server running simply Ubuntu Server with KVM and had better I/O Perf. this is how the HDD is shown in the Guest: ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300) ata1.00: ATA-8: ST3000DM001-9YN166, CC49, max UDMA/133 ata1.00: 5860533168 sectors, multi 16: LBA48 NCQ (depth 31/32), AA ata1.00: configured for UDMA/133 scsi 0:0:0:0: Direct-Access ATA ST3000DM001-9YN1 CC49 PQ: 0 ANSI: 5 sd 0:0:0:0: [sda] 5860533168 512-byte logical blocks: (3.00 TB/2.72 TiB) sd 0:0:0:0: [sda] 4096-byte physical blocks sd 0:0:0:0: [sda] Write Protect is off sd 0:0:0:0: [sda] Mode Sense: 00 3a 00 00 sd 0:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA I tested with DD: $ dd bs=1M count=128 if=/dev/zero of=test conv=fdatasync 128+0 records in 128+0 records out 134217728 bytes (134 MB) copied, 19.2222 s, 7.0 MB/s on the Host, this same Test will result with 156 MB/s in average. PS: I am using VirtIO and see no error in dmesg.

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• Maxi/minimizing active applications in system tray

  - by ldigas

  This is a little hard to explain, so I'll try with an examle ... I got a lot of always active applications that have the feature which enables them to be minimized to system tray. Double click / or single click to restore them, and down there again they go. So I spend a lot of time double/single clicking. Is it possible, and how would one go about it, to define an for example AHK shortcut for minimizing/restoring back again those applications (where every app. would have its own shortcut, of course) ? Of course, all other approaches are equally welcomed.

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• How to boot floppy image without floppy drive?

  - by Teddy

  Suppose I have a 1.44 MB floppy image with, say, a BIOS update, and a server with no floppy drive. How do I boot this image on the server? Without getting a USB floppy drive, that is. I tried copying the image to a USB drive (raw copy using dd), but it didn't boot, it just said "No kernel" and contiued booting on the HD.

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• Windows 8 will only recognize the Blu Ray ROM, if the install disk is present at boot time

  - by aceinthehole

  If I have the install disk in the blu ray ROM drive at boot time and subsequently remove the disk and replace it with blu ray media everything functions as I'd expect. However, if I have no media present, or another disk in the drive at boot time, then windows 8 does not seem to recognize that the blu ray player is even present in the computer. It is not present in the 'my computer' screen, device manager does not show the player, and scanning for new hardware yields nothing. It seems that the driver is installed and working as expect, what is it about having the windows 8 install disk in the drive or not that would cause this kind of behavior?

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• Sprite and Physics components or sub-components?

  - by ashes999

  I'm taking my first dive into creating a very simple entity framework. The key concepts (classes) are: Entity (has 0+ components, can return components by type) SpriteEntity (everything you need to draw on screen, including lighting info) PhysicsEntity (velocity, acceleration, collision detection) I started out with physics notions in my sprite component, and then later removed them to a sub-component. The separation of concerns makes sense; a sprite is enough information to draw anything (X, Y, width, height, lighting, etc.) and physics piggybacks (uses the parent sprite to get X/Y/W/H) while adding physics notions of velocity and collisions. The problem is that I would like collisions to be on an entity level -- meaning "no matter what your representation is (be it sprites, text, or something else), collide against this entity." So I refactored and redirected collision handling from entities to sprite.physics, while mapping and returning the right entity on physics collisions. The problem is that writing code like this.GetComponent<SpriteComponent>().physics is a violation of abstraction. Which made me think (this is the TLDR): should I keep physics as a separate component from sprites, or a sub-component, or something else? How should I share data and separate concerns?

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• How useful is hard drive encryption?

  - by D Connors

  So, let's say you have a notebook, and you encrypt the entire hard drive. Whenever you boot it's gonna ask for a password, meaning nobody can access your data without the password. On the other hand, what if your notebook got stolen whilst it was in sleep mode? Is there any protection that the encryption can offer? Thanks

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• IBM Thinkpad 240 - Best way to boot from floppy to USB - Best Linux for 300 MHz 128 MB RAM 800x600 s

  - by zillion

  Mostly I still have that old 'ultraportable' laptop that is mostly like a pre-netbook era laptop and a friend and programmer needs a computer because the one he was using just broke and he has to wait until the new one arrive in 4-6 weeks ... This laptop has no LAN connection and CD-ROM so be prepared for a real challenge! All hardware is well supported on Windows XP (included drivers on the Windows XP CD) and on Linux out-of-the-box (but the screen need a special configuration.) Mostly any Linux that will work well with Skype (USB or regular headset), any MSN client and a text writer for code will do. What I have tested so far: Slitaz 2 don't boot because the floppy of GRUB4DOS don't see the USB drive (fully working and tested on my regular laptop), Damn Small Linux was working but was needing a special screen configuration that I don't remember (in the boot options of the floppy) and now I'm thinking about Puppy Linux that is seen to work totally out of the box with it but I will need an old Puppy version (1 or 2 I think) and the Wakepup floppy ... If you got some ideas to help or to try I'm open!

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• Rails/Node.js interaction

  - by lpvn

  I and my co-worker are developing a web application with rails and node.js and we can't reach a consensus regarding a particular architectural decision. Our setup is basically a rails server working with node.js and redis, when a client makes a http request to our rails API in some cases our rails application posts the response to a redis database and then node.js transmits the response via websocket. Our disagreement occurs in the following point: my co-worker thinks that using node.js to send data to clients is somewhat business logic and should be inside the model, so in the first code he wrote he used commands of broadcast in callbacks and other places of the model, he's convinced that the models are the best place for the interaction between rails and node. I on the other hand think that using node.js belongs to the runtime realm, my take is that the broadcast commands and other node.js interactions should be in the controller and should only be used in a model if passed through a well defined interface, just like the situation when a model needs to access the current user of a session. At this point we're tired of arguing over this same thing and our discussion consists in us repeating to ourselves our same opinions over and over. Could anyone, preferably with experience in the same setup, give us an unambiguous response saying which solution is more adequate and why it is?

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• Alerting system for Munin

  - by akirk

  I am very satisfied with munin as a monitoring tool (as I only have a simple 2-server setup) but its alerting system is very annoying as you can only configure it to send an e-mail upon every check which generates a warning or an error. It seems like the only option is to use Nagios but in Debian it has Apache as a dependency and I already use nginx on my monitoring machine. All I want is to have the possibility to silence/acknowledge the alarm while I am working on a fix, so that I don't get bombarded with e-mails. Nagios seems like an oversized solution for that anyway. Is there any simple solution for that or am I the only one who feels like he needs such a tool?

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• Recorded Webcast Available: Extend SCOM to Optimize SQL Server Performance Management

  - by KKline

  Join me and Eric Brown, Quest Software senior product manager for SQL Server monitoring tools, as we discuss the server health-check capabilities of Systems Center Operations Manager (SCOM) in this previously recorded webcast. We delve into techniques to maximize your SCOM investment as well as ways to complement it with deeper monitoring and diagnostics. You’ll walk away from this educational session with the skills to: Take full advantage of SCOM’s value for day-to-day SQL Server monitoring Extend...(read more)

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• Is Pluto a Planet or Not? [Video]

  - by Asian Angel

  Have you ever wondered why Pluto lost its status as a planet? This video explains why it happened and shows the set of criteria that scientists use to determine a celestial body’s status as a planet or not. Is Pluto a planet? [via Geeks are Sexy] HTG Explains: Why Linux Doesn’t Need Defragmenting How to Convert News Feeds to Ebooks with Calibre How To Customize Your Wallpaper with Google Image Searches, RSS Feeds, and More

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• LDAP System Authentication in Ubuntu

  - by andrew

  Hi, I'm having a bit of an issue with system authentication against LDAP in Ubuntu. The LDAP server is OpenLDAP on Ubuntu 10.10, and the client is Ubuntu 10.10 also. I've set up the client by following the "LDAP Authentication" steps at https://help.ubuntu.com/10.10/serverguide/C/openldap-server.html apt-get install libnss-ldap; auth-client-config -t nss -p lac_ldap; pam-auth-update I've done these steps on the server and been able to see LDAP users when running getent passwd. Doing the same steps on the client, getent passwd does not return any LDAP users. Any ideas?

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• how to set owner and permission to a cryptsetup made device?

  - by Antoine Rodriguez

  I have an encrypted loopback volume. I need to mount and umount manually the volume so I use cryptsetup luksOpen and cryptsetup luksClose . However, When I invoke this command it pops up the /dev/mapper device under all the sessions under gnome/xfce/kde/unity ... And then it let the user to mount (with password), expulse and unmount the volume. It's quite annoying in a multi user server (you are working on your files and the volume is being unmounted). How can I define ownership and permission on the device ? I've tried chown and chmod approach witch gives nothing. Cryptsetup doesn't have any options that let you do that. crypttab auto mount the filesystem on boot witch is unwanted (only manual mount)

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• SUBST for OSX? Error when trying to map local folder as network drive on Mac OSX 10.9

  - by Taylor Wright

  I would like to map a local folder as a drive (similar to Window's SUBST). One solution I found was to map a shared folder, but I get the following error when using a local folder: There was a problem connecting to the server “MyDrive.local”. This file server is available on your computer. Access the volumes and files locally. I was using this guide: Mapping Drives (Shared Folders) on Mac OS X

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• How to setup Secure SemiPublic Revision Control System

  - by user24912

  I have a windows server with a project configured with a revision control system. Suppose it's GIT or SVN or .... Suppose there are 10 people around the globe working on this project. The first thing that comes in to mind is to secure the connection between these programmer and the server with SSH. but my problem is that the a hacker can destroy the server if he gets the SSH username and password user account (tell me if i'm wrong). So I need a secure way to let thoes programmers push their revision to the server. Any ideas would be lovely

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• System 67 error scheduled task to transfer files

  - by grom

  Running directly on command line the batch script works. But when scheduled to run (Windows 2003 R2 server) as the local administrator, I get the following error: D:\ScadaExport\exported>ping 192.168.10.78 Pinging 192.168.10.78 with 32 bytes of data: Reply from 192.168.10.78: bytes=32 time=11ms TTL=61 Reply from 192.168.10.78: bytes=32 time=15ms TTL=61 Reply from 192.168.10.78: bytes=32 time=29ms TTL=61 Reply from 192.168.10.78: bytes=32 time=10ms TTL=61 Ping statistics for 192.168.10.78: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 10ms, Maximum = 29ms, Average = 16ms D:\ScadaExport\exported>net use Z: \\192.168.10.78\bar-pccommon\scada\ System error 67 has occurred. The network name cannot be found. Any ideas? Google is turning up nothing useful, just keep finding results relating to DNS etc, but using IP address here.

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• Resize NTFS System Partition on Perc 6/i RAID

  - by Cipher42

  I've inherited a Dell server that is running out of space on C:. I'd like to quickly and painlessly resize the C drive with partitioning software. However, the RAID card is causing me some troubles. I've resized plenty of desktops in my time, but never a server with hardware RAID. Can anyone recommend software that is GUARANTEED to work with the Dell PERC 6/i? Hopefully someone has resized the system partition with this RAID card before! :) Of course, proper backups are available but I'd be more comfortable with a tried and true solution to save the headache of the restore.... Thanks in advance!

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• Why does storage's performance change at various queue depths?

  - by Mxx

  I'm in the market for a storage upgrade for our servers. I'm looking at benchmarks of various PCIe SSD devices and in comparisons I see that IOPS change at various queue depths. How can that be and why is that happening? The way I understand things is: I have a device with maximum (theoretical) of 100k IOPS. If my workload consistently produces 100,001 IOPS, I'll have a queue depth of 1, am I correct? However, from what I see in benchmarks some devices run slower at lower queue depths, then speedup at depth of 4-64 and then slow down again at even larger depths. Isn't queue depths a property of OS(or perhaps storage controller), so why would that affect IOPS?

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• "A device attached to the system is not functioning" when reconnecting to XenApp 6 session

  - by Paul Doom

  A few of our XenApp 6 customers are seeing issue sometimes when users move from one workstation to another and try to connect to their running session. An error box pops up with "A device attached to the system is not functioning" This is on healthy 2008 R2 servers with all Citrix hotfixes applied. After the error, the user's session must be logged out before they can get back in. This was posted here: http://forums.citrix.com/thread.jspa?threadID=273457 , but is not answered. There is nothing telling in the event logs, and it is an inconsistent problem. Has anyone else seen this issue of found a fix?

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• How many domains can you configure on a Sun M5000 system?

  - by Andre Miller

  We have a few Sun M5000 servers with the following configuration: Each system has 2 system boards each containing 2 x 2.5Ghz quad core processors Each system board has 16GB of RAM Each system has 4 x 300GB disks I would like to know how many hardware domains can I configure per system? Do I need one system board per domain (implying a total of 2 domains), or can I create 4 domains, each with one cpu each?

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