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  • System Center Capacity Planner 2007

    - by Colt
    With a recent case that I need to design the system infrastructure as well as the hardware specification of a SharePoint farm for a client, so I go and find the SharePoint Capacity Planner (CP) 2007 to stimulate a user model.Before installting the SharePoint CP 2007, System Center CP is a prerequisite but unfortunity the Microsoft download page is _blank_:  Alternatively, I get the installer from a colleague. However, I face another problem while installing it: The installer has encountered an unexpected error installing this package. This may indicate a problem with the package. The error code is 2738.This issue is happened only in Vista, and the details and solution had been posted on TechNet: C:\Windows\System32\regsvr32 vbscript.dll I can download the SharePoint CP and continue my work now. :)

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  • System Center Capacity Planner 2007

    With a recent case that I need to design the system infrastructure as well as the hardware specification of a SharePoint farm for a client, so I go and find the SharePoint Capacity Planner (CP) 2007 to stimulate a user model.Before installting the SharePoint CP 2007, System Center CP is a prerequisite but unfortunity the Microsoft download page is _blank_:  Alternatively, I get the installer from a colleague. However, I face another problem while installing it: The installer...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Relaunch: Help & Support Center

    - by Axinom
    More content, more interactivity, more social media: new help & support center for AxCMS.net collects all available information and news around AxCMS.net installation, deployment, development, and usage. Web: http://help.axcms.net/ Free download: http://www.AxCMS.net New chapter "Basic Concepts" is designed to provide users with an introduction and understanding of AxCMS.net. You will be introduced to the different AxCMS.net components, elements, use of built-in features such as categories and relations, deployment, workflow and security topics. This information forms a self-study guide as an introduction to AxCMS.net

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  • Off center projection

    - by N0xus
    I'm trying to implement the code that was freely given by a very kind developer at the following link: http://forum.unity3d.com/threads/142383-Code-sample-Off-Center-Projection-Code-for-VR-CAVE-or-just-for-fun Right now, all I'm trying to do is bring it in on one camera, but I have a few issues. My class, looks as follows: using UnityEngine; using System.Collections; public class PerspectiveOffCenter : MonoBehaviour { // Use this for initialization void Start () { } // Update is called once per frame void Update () { } public static Matrix4x4 GeneralizedPerspectiveProjection(Vector3 pa, Vector3 pb, Vector3 pc, Vector3 pe, float near, float far) { Vector3 va, vb, vc; Vector3 vr, vu, vn; float left, right, bottom, top, eyedistance; Matrix4x4 transformMatrix; Matrix4x4 projectionM; Matrix4x4 eyeTranslateM; Matrix4x4 finalProjection; ///Calculate the orthonormal for the screen (the screen coordinate system vr = pb - pa; vr.Normalize(); vu = pc - pa; vu.Normalize(); vn = Vector3.Cross(vr, vu); vn.Normalize(); //Calculate the vector from eye (pe) to screen corners (pa, pb, pc) va = pa-pe; vb = pb-pe; vc = pc-pe; //Get the distance;; from the eye to the screen plane eyedistance = -(Vector3.Dot(va, vn)); //Get the varaibles for the off center projection left = (Vector3.Dot(vr, va)*near)/eyedistance; right = (Vector3.Dot(vr, vb)*near)/eyedistance; bottom = (Vector3.Dot(vu, va)*near)/eyedistance; top = (Vector3.Dot(vu, vc)*near)/eyedistance; //Get this projection projectionM = PerspectiveOffCenter(left, right, bottom, top, near, far); //Fill in the transform matrix transformMatrix = new Matrix4x4(); transformMatrix[0, 0] = vr.x; transformMatrix[0, 1] = vr.y; transformMatrix[0, 2] = vr.z; transformMatrix[0, 3] = 0; transformMatrix[1, 0] = vu.x; transformMatrix[1, 1] = vu.y; transformMatrix[1, 2] = vu.z; transformMatrix[1, 3] = 0; transformMatrix[2, 0] = vn.x; transformMatrix[2, 1] = vn.y; transformMatrix[2, 2] = vn.z; transformMatrix[2, 3] = 0; transformMatrix[3, 0] = 0; transformMatrix[3, 1] = 0; transformMatrix[3, 2] = 0; transformMatrix[3, 3] = 1; //Now for the eye transform eyeTranslateM = new Matrix4x4(); eyeTranslateM[0, 0] = 1; eyeTranslateM[0, 1] = 0; eyeTranslateM[0, 2] = 0; eyeTranslateM[0, 3] = -pe.x; eyeTranslateM[1, 0] = 0; eyeTranslateM[1, 1] = 1; eyeTranslateM[1, 2] = 0; eyeTranslateM[1, 3] = -pe.y; eyeTranslateM[2, 0] = 0; eyeTranslateM[2, 1] = 0; eyeTranslateM[2, 2] = 1; eyeTranslateM[2, 3] = -pe.z; eyeTranslateM[3, 0] = 0; eyeTranslateM[3, 1] = 0; eyeTranslateM[3, 2] = 0; eyeTranslateM[3, 3] = 1f; //Multiply all together finalProjection = new Matrix4x4(); finalProjection = Matrix4x4.identity * projectionM*transformMatrix*eyeTranslateM; //finally return return finalProjection; } // Update is called once per frame public void FixedUpdate () { Camera cam = camera; //calculate projection Matrix4x4 genProjection = GeneralizedPerspectiveProjection( new Vector3(0,1,0), new Vector3(1,1,0), new Vector3(0,0,0), new Vector3(0,0,0), cam.nearClipPlane, cam.farClipPlane); //(BottomLeftCorner, BottomRightCorner, TopLeftCorner, trackerPosition, cam.nearClipPlane, cam.farClipPlane); cam.projectionMatrix = genProjection; } } My error lies in projectionM = PerspectiveOffCenter(left, right, bottom, top, near, far); The debugger states: Expression denotes a `type', where a 'variable', 'value' or 'method group' was expected. Thus, I changed the line to read: projectionM = new PerspectiveOffCenter(left, right, bottom, top, near, far); But then the error is changed to: The type 'PerspectiveOffCenter' does not contain a constructor that takes '6' arguments. For reasons that are obvious. So, finally, I changed the line to read: projectionM = new GeneralizedPerspectiveProjection(left, right, bottom, top, near, far); And the error I get is: is a 'method' but a 'type' was expected. With this last error, I'm not sure what it is I should do / missing. Can anyone see what it is that I'm missing to fix this error?

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  • Steady zoom on center in LWJGL (Modelview)

    - by l5p4ngl312
    I am having a problem in LWJGL with zooming in and out. I am using glScaled(zoom, zoom, 1) before glTranslated. There are 2 problems: 1. The rate of zoom speeds up a lot when zooming out (lower zoom value). 2. It zooms in on the bottom left corner of the screen rather than the center. Eventually, I would like to have the zoom focused on the mouse position. I have tried to fix these problems by make it glScaled(zoom^12, zoom^12, 1) so that the greater the zoom value, the faster it will zoom in order to balance out the faster zoom at lower zoom values. To compensate for the zoom focused on the bottom left, I have tried to subtract (zoom+1)^10 + 2^10 from the X and Y of each sprite. This results in a curved zoom path, first to the left and then to the right. It is a 2D game.

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  • Welcome to the ISV Migration Center (IMC) Team blog

    - by lukasz.romaszewski(at)oracle.com
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Welcome to the ISV Migration Center (IMC) Team blog.The IMC is a a team of senior Oracle technical consultants who's aim is to enable partners to rapidly and successfully adopt and implement Oracle's latest technology.  The IMC consultants are trained and equipped to deliver leading-edge, enterprise-quality technology solutions. This blog has been created to serve as an  information exchange platform on Oracle Fusion Middleware and Database products so you will find how-tos, articles, demos and other technical resources.  We will also publish our upcoming workshops, webcasts and seminars so make sure you check it regularly to get the latest updates.   Here's our team:Lukasz Romaszewski Java & middleware specialist, 8 years experience in architecting, developing and supporting enterprise solutions based on J2EE and Oracle Database technology. At Oracle from April 2008, working as an IMC Migration Consultant in Oracle Partner Hub in Cracow, Poland. Helping Oracle Partners in migrating their solutions to the latest Oracle Fusion Middleware stack, running hands-on migration workshops and seminars across Europe. Experienced in the following areas and products Oracle Weblogic Application Server 11gApplication Development Framework (ADF)Oracle SOA Suite 11gOracle Forms 6i, 10g and 11gOracle Database (PL/SQL, AQ, XML DB)Java EE 5.0 based architecture Murat Teksoz Oracle DB and DB options - Oracle Linux- Apex- Oracle Business intelligence specilist, 13 years experince in Database managment, Performans Tuning, Diagnosting ,Installation and Configurationg database, Database Security, High Avalibility and Disaster Recovery solutions. Working at Oracle IMC Istanbul from September 2008, delivering partner workshops and seminars in Europe and Central Asia. Experienced in the following areas and products Oracle 9i,10g,11g Database SolutionsOracle Partitioning, Total Recall Advantage compressingOracle High Avalability Solutions - Real Application ClusterOracle Disaster Recovery Solutions - Oracle DataguardOracle Grid ControlOracle LinuxOracle Business intelligence solutions - Oracle Bi 10g-11gMigration Tools (Sqldeveloper) - Migrate from SqlServer,Mysql,Sysbase,Db2 to Oracle DatabaseOracle APEX (Application Express Tool) Vadim Melnikov Oracle Database specialist with DB Options, Linux and virtualization skills. Vadim has more than 8 years experience with Oracle products and is now working as Database consultant in Oracle IMC Moscow as employee of FORS Development center, Russian Oracle Platinum partner. Helping Oracle Partners to migrate solutions to Oracle from other platforms and adopt new oracle technologies, running workshops and seminars. Experienced in the following areas and products Oracle Database 9i,10g,11g Database Solutions (SQL, PL/SQL, Installing, Configuring, Performance Tuning, Diagnosting, Database management)Oracle DB options (Partitioning, Total Recall, Advanced compression)Oracle Enterprise ManagerOracle Enterprise LinuxOracle VM 2 for x86Migration to Oracle DatabaseOracle Application Express Gokhan Gungor Java (J2EE) Lead Developer and Architect. Designed and Developed Web Applications, Middleware Systems/Services, Desktop Applications and Back-end Tools/Services using Java, WebLogic Server, JBoss and Open Source Frameworks. Joined Oracle in 2010 as Fussion middleware consultant in Istanbul IMC , responsible for running migration and adoption workshops and seminars covering Java technology, ADF, WebLogic and SOA and providing technical consultancy for migration projects. Experienced in the following areas and products Oracle WebLogic ServerApplication Development Framework (ADF)JDeveloperJava EE (EJB, JMS, Servlet, JSP, JSF, JavaMail, JTA, JAAS, JSTL, JAXB)Java SE (JavaBeans, JDBC, XML, XSL, RMI, JNDI, JAXP)Oracle Database 10g,11g Dmitry Nefedkin Oracle Middleware & Java specialist, 7+ years experience in developing, designing enterprise solutions based on Oracle Database and Middleware, developing Oracle e-Business Suite customizations, designing integration architecture within the companies . Joined Oracle team in October 2010 as IMC FMW Consultant in Oracle Alliances & Channels in Moscow, Russia. Experienced in the following areas and products Oracle Weblogic Application Server 11gOracle Service Bus 11gOracle SOA Suite 10g (BPEL PM, ESB, OWSM)Oracle Application Server 10gOracle Forms 6i and 9iOracle BI PublisherOracle ADF 10gOracle Database (SQL tuning, PL/SQL, AQ, Streams)Java EE 5 developmentCheck out our web site as well: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} http://www.oracle.com/partners/en/most-popular-resources/027930

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  • Recent Updates on Oracle Hardware Technical Resource Center

    - by uwes
    Over the last two weeks there have been some updates on the Oracle Hardware Technical Resource Center (HW TRC). The following list summarize the categories which have been added or changed. Feel free to explore. SPARC Netra T4 Servers customer and technical presentation, partner FAQ and more Oracle Solaris added: 4 customer presentations, technical presentation StorageTek Virtual Storage Manager (VSM) and Virtual Library Extension (VLE) added presentations: customer, technical, value virtual tape, role of tape in mainframe, partner FAQ, config guide T10000 Tape Drives added: sales and technical presentation, partner FAQ T9840D Tape Drives added: sales and technical presentation, FAQ LTO Tape Drives added: customer and technical presentation, partner FAQ, ordering guide and more Netra ATCA Blade Servers Netra x86 Servers added: technical presentation, partner FAQ, configuration hints and more Netra 6000 Modular System added: customer and technical presentation, partner FAQ, order menu and more

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  • Removing applications that were not installed by the software center

    - by brian
    I am new to Linux in general and Ubuntu is the only distro I have used (about three months)..... I have installed some applications through WINE ,they work great, but now I want to uninstall them... I have used the WINE uninstall option (application-Wine-uninstall) but they still appeared in the WINE text box as did their icons on the desktop... I uninstalled wine through the software center thinking the application running in wine may be deleted also, however it doesnt appear to be the case..... How can I delete software (using line commands preferably, but GUI instruction would be fine) and if I am using line commands how can I see what name and application is saved under.... thanks

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  • Generation 4 Modular Data Center

    - by kaleidoscope
    Microsoft’s launched Generation 4 Modular Data Center design at the PDC 09 - The 20-foot container built on container-based model. Microsoft says the use of server-packed containers – known as Pre-Assembled Components (PACs) – will allow it to slash the cost of building its new data centers. Completely optimized for outdoor use, with a design that relies upon fresh air (”free cooling”) rather than air conditioning. Its exterior is designed to draw fresh air into the cold aisle and expel hot air from the rear of the hot aisle. More details can be found at: http://www.datacenterknowledge.com/archives/2009/11/18/microsofts-windows-azure-cloud-container/   Rituraj, J

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  • Improving Shopfloor Data Collection with Oracle Manufacturing Operations Center

    Successful factories around the world leverage information to drive their production and supply chains. New tools are available today to further catapult the data collection, analysis, contextualization and collaboration to the various stakeholders involved in the manufacturing process. Oracle Manufacturing Operations Center (MOC) addresses the factory's need for accurate and timely information about product and process quality, insight into shop floor operations, and performance of production assets. It solves the complex problem of connecting fragmented disconnected shop floor data to the business context of your ERP and provides the solid foundation for running Continuous Improvement (CI) programs such as Lean and Six Sigma.

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  • Fusion Learning Center News

    - by Richard Lefebvre
    The Fusion Learning Center portal now includes more than 1,600 learning assets. With so many assets, we have re-organized this portal slightly by introducing a new References section in the right lower corner, where we are providing quick links to the key assets. Furthermore, we have introduced a new Release Readiness section in the left navigation. Currently this points to the latest release; Release 4. We will be updating this section to also include the ability to stripe the assets by release. More to come on this later! New Assets and Uplifted Content include: The CRM Family Foundation webinar is updated to reflect the latest content CRM has also created two new Sales Positioning webinars: Contracts Solution Pitch and PRM Solution Pitch The Fusion Apps FAQ is updated - the changes can be found in the change log

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  • Designing call center applications, what to consider.

    - by Espen Schulstad
    We have customers calling in to place orders. What sort of considerations should I make when building a call center application. Speed is a factor here. We had a powerbuilder application that was extremly fast for a trained user. We want to have the same sort of speed in our new production system. So some thoughts I've made are: Hotkeys are important. Is it faster to use a "wizard", step by step, or should I try to place everything important about the order logically on one sceen and have another screen where you do all searches, pertinent for that order?

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  • Ubuntu 12.04 wont update or download from software center

    - by Riley
    i have untunt 12.04lts and i wanted to download wine. when i tried it said this: "could not download packages. check your internet connection." but i am connected to the internet. i then went to upgrade my system to ubuntu 12.10 to see if that would work... but no it cant download packages... i can use the internet with firefox. and i have downloaded things before from the software center. Please Help ME. Dual booted with windows 7.

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  • After 12.10, no GUI can authenticate for administration, such as Software Center

    - by Mike Crowe
    I upgraded to 12.10, and now I can't use Software Center or Network Administration. It keeps giving me an authentication errors. When I check /var/log/auth.log, I see: Oct 31 21:10:45 mike polkit-agent-helper-1[4665]: pam_unix(polkit-1:auth): authentication failure; logname= uid=1000 euid=0 tty= ruser=root rhost= user=root Oct 31 21:10:51 mike polkit-agent-helper-1[4667]: pam_unix(polkit-1:auth): authentication failure; logname= uid=1000 euid=0 tty= ruser=root rhost= user=root I found a post which said to change my password, which I've done (both through the Ubuntu settings GUI tool, and through recovery mode. No avail. Any suggestions? TIA M

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  • Rotating a Quad around it center

    - by Trixmix
    How can you rotate a quad around its center? This is what im trying to do but it aint working: GL11.glTranslatef(x-getWidth()/2, y-getHeight()/2, 0); GL11.glRotatef(30, 0.0f, 0.0f, 1.0f); GL11.glTranslatef(x+getWidth()/2, y+getHeight()/2, 0); DRAW my main problem is that it renders it off the screen.. draw code: GL11.glBegin(GL11.GL_QUADS); { GL11.glTexCoord2f(0, 0); GL11.glVertex2f(0, 0); GL11.glTexCoord2f(0, getTexture().getHeight()); GL11.glVertex2f(0, height); GL11.glTexCoord2f(getTexture().getWidth(), getTexture().getHeight()); GL11.glVertex2f(width,height); GL11.glTexCoord2f(getTexture().getWidth(), 0); GL11.glVertex2f(width,0); } GL11.glEnd();

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  • Need help with AMD catalyst control center

    - by user254074
    I just built my first HTPC and I hooked it up to my Sony KDS-R60XBR1 and I am having display issues. I believe this is only a 1080i display and when I select 1920x1080 on the resolution I get strange lines on the display when anything moves on screen. I am guessing this is because it is putting it in 1080p and the TV cannot process that. As of now I have lowered the resolution and that worked but I would like to get this set at 1080. Also I cannot change the underscan. I am stuck with black borders around the display image. When I pull up the catalyst control center on my computer I am able to adjust all of this stuff but on the one on my HTPC with the TV display I have no options. See images below.

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  • New AIA Product Information Center (PIC) pages

    - by Lionel Dubreuil
    Did You Know? The AIA Support team has spent the last few months reformatting our Product Master Notes into a brand new Product Information Center (PIC) format! The PIC pages contains the links to documentation, new and most popular documents, alerts, FAQs, recommended patches and the certification matrix. Our main PIC page has all the PIP and Foundation Pack PIC notes listed on it for easier navigation. Take a look and tell us what you think!  You can email [email protected] with your feedback!

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  • Finding out the shared hosting providers located in a particular data center

    - by unixman83
    I know the physical location of data-centers that I want my website hosted in. One of these is located on 350 E Cermack in Chicago, IL. My problem is that I am looking for all the providers of low-cost shared hosting in this data center. Do you have a list? And if you do have such a list can you please tell me how you came up with it? I know many discount hosting providers are physically located in the Arizona-Utah areas. But I am located near Chicago.

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  • connect to xbox using Windows Media Center

    - by waspinator
    Is there any software available for ubuntu that can emulate Windows Media Center for connecting a computer to an xbox? I tried following the xbox wizard, but it says that I need Windows. I just want to be able to choose to show pictures, play music or video on my tv through my xbox instead of my computer. I can currently do something similar using my Samsung phone and wireless TV using AllShare. I just choose which video I want to play and where and it works like magic. The TV my xbox is connected to though doesn't have wireless so I was hoping to use the xbox for similar functionality. Thanks

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  • Ubuntu 12.04 Hangs with Software Center open then opening Dash Home

    - by Josea
    I have a Dell D610 - Intel graphics - 1 Gig RAM. I have test the hard drive and RAM and both are fine. When I open Software Center, then Dash home my system locks up. The mouse cursor moves but is unresponsive if I try to right or left click anything. The keyboard is totally unresponsive and I have to hold the power button to power off! I have reinstalled from CD, did all updates but the issue persists. I tried using the track pad only, and I plugged in an external mouse also but no change. Everything else works great ! I am sick of running Vista and have no love for Metro! Thanks for any suggestions, on a scale of 1 to 10 (Newbie - Expert) I am about 3

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  • E-Mail Center: How to Debug Auto-Processing Issues

    - by LuciaC
    Do you use E-mail Center Auto-Processing functionality?  Auto-processing rules can be defined which will process an email and initiate actions such as sending an auto-reply, auto-acknowledgement or service request update or creation.  If you're using auto-processing in your environment, then you will have noticed that, when things go wrong, often the only indication that there is an issue is if the email goes to the Supervisor Queue for manual processing instead of being sent.  Oracle Development has developed a script to help you debug when an email is meant to be auto-processed but is failing. There are scripts for R12.0.6 through to R12.1.3. See Doc ID 1427925.1 for details of the script and how to use it.

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  • Unable to Align Layers in Photoshop Properly with CS2

    - by Jonathan Sampson
    Cannot Align Semi-Transparent Items? Windows Vista, Photoshop CS2. Steps to repeat: Create new document Fill a circle on a new layer Drop opacity of filled circle to 10% Create new empty layer below circle layer Merge empty layer with filled circle layer Select entire canvas Attempt to align layers to selectionlayer > align layers to selection > vertical centers I get the following error: Could not complete the Vertical Centers command because there are no layers to be moved. Clearly this is not true, as I'm selecting the layer with the semi-translucent ball on it. Now, if you had tried this same command prior to step 5 (when the layer was at 10% opacity) it would have worked. Is there some way around this problem? I need to move layers around that begin as transparent items, with a layer opacity at 100% where 100% of the layers opacity results in showing objects that are themselves not-very opaque. I've confirmed on another machine that this problem doesn't exist in CS3. I may exist in earlier copies of Photoshop, but I only have access to CS2 (has the problem) and CS3 (does not have the problem).

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  • How to center text in an inline-block span on lte firefox 2?

    - by Knu
    I have 3 spans inside a div. text-align:center isn't working (tried on the parent too) text-align: -moz-center neither (on ff2) i have to use spans no floats -moz-inline-box or -moz-inline-stack ? with -moz-inline-block it's working but the 2nd and 3rd spans clear left… Anyone got an idea? (fixing #6 is an alternative)

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  • What is the meaning of the two different recording icons used in Windows 7 Media Center?

    - by Lachlan Wetherall
    I am using Windows 7 Media Center with a digital TV tuner. If I am watching live TV and then use the mouse to bring up the control buttons at the bottom of the screen and press the record button once, then a single red circle 'recording' icon appears at the left side of the time slider. If I press the record button a second time, the 'recording' icon changes to a red circle with several shadowed circles fading off to the right. Pressing the record button a third time halts the recording. What is the meaning of the two different 'recording' icons?

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  • How Social Is Your Contact Center?

    - by Charles Knapp
    More than 75% of consumers have complained on a social site after a poor customer experience. Yet, 70% of companies have little understanding of the social media conversations about their brand. To deliver upon your brand promise, retain customers, and increase their lifetime value, you must deliver great customer experiences across social, mobile, phone, and chat channels. Siloed channels produce poor customer experiences. Social channels must integrate with the people, processes, technology, and traditional channels used to satisfy customers. The more effective a company’s social marketing, the greater the demand for effective social service. However, service is not a job for social marketers. It is a job for service specialists, focused on KPIs such as response time, first contact resolution, satisfaction, churn, retention, and customer lifetime value. Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs, and negligible return on investments. Service leaders should consider carefully how to integrate social channels with their current customer service and support people, processes, technology, and channels. Here is one company realizing success: the pre-integrated Oracle RightNow Social Experience “empowers our contact center operations by enabling our agents to join customer conversations that are happening on social sites like Twitter and Facebook and integrate those conversations into our overall multichannel customer engagement processes.” — Lisa Larson, Drugstore.com

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