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  • How can we unify business goals and technical goals?

    - by BAM
    Some background I work at a small startup: 4 devs, 1 designer, and 2 non-technical co-founders, one who provides funding, and the other who handles day-to-day management and sales. Our company produces mobile apps for target industries, and we've gotten a lot of lucky breaks lately. The outlook is good, and we're confident we can make this thing work. One reason is our product development team. Everyone on the team is passionate, driven, and has a great sense of what makes an awesome product. As a result, we've built some beautiful applications that we're all proud of. The other reason is the co-founders. Both have a brilliant business sense (one actually founded a multi-million dollar company already), and they have close ties in many of the industries we're trying to penetrate. Consequently, they've brought in some great business and continue to keep jobs in the pipeline. The problem The problem we can't seem to shake is how to bring these two awesome advantages together. On the business side, there is a huge pressure to deliver as fast as possible as much as possible, whereas on the development side there is pressure to take your time, come up with the right solution, and pay attention to all the details. Lately these two sides have been butting heads a lot. Developers are demanding quality while managers are demanding quantity. How can we handle this? Both sides are correct. We can't survive as a company if we build terrible applications, but we also can't survive if we don't sell enough. So how should we go about making compromises? Things we've done with little or no success: Work more (well, it did result in better quality and faster delivery, but the dev team has never been more stressed out before) Charge more (as a startup, we don't yet have the credibility to justify higher prices, so no one is willing to pay) Extend deadlines (if we charge the same, but take longer, we'll end up losing money) Things we've done with some success: Sacrifice pay to cut costs (everyone, from devs to management, is paid less than they could be making elsewhere. In return, however, we all have creative input and more flexibility and freedom, a typical startup trade off) Standardize project management (we recently started adhering to agile/scrum principles so we can base deadlines on actual velocity, not just arbitrary guesses) Hire more people (we used to have 2 developers and no designers, which really limited our bandwidth. However, as a startup we can only afford to hire a few extra people.) Is there anything we're missing or doing wrong? How is this handled at successful companies? Thanks in advance for any feedback :)

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  • The Interaction between Three-Tier Client/Server Model and Three-Tier Application Architecture Model

    The three-tier client/server model is a network architectural approach currently used in modern networking. This approach divides a network in to three distinct components. Three-Tier Client/Server Model Components Client Component Server Component Database Component The Client Component of the network typically represents any device on the network. A basic example of this would be computer or another network/web enabled devices that are connected to a network. Network clients request resources on the network, and are usually equipped with a user interface for the presentation of the data returned from the Server Component. This process is done through the use of various software clients, and example of this can be seen through the use of a web browser client. The web browser request information from the Server Component located on the network and then renders the results for the user to process. The Server Components of the network return data based on specific client request back to the requesting client.  Server Components also inherit the attributes of a Client Component in that they are a device on the network and that they can also request information from other Server Components. However what differentiates a Client Component from a Server Component is that a Server Component response to requests from devices on the network. An example of a Server Component can be seen in a web server. A web server listens for new requests and then interprets the request, processes the web pages, and then returns the processed data back to the web browser client so that it may render the data for the user to interpret. The Database Component of the network returns unprocessed data from databases or other resources. This component also inherits attributes from the Server Component in that it is a device on a network, it can request information from other server components and database components, and it also listens for new requests so that it can return data when needed. The three-tier client/server model is very similar to the three-tier application architecture model, and in fact the layers can be mapped to one another. Three-Tier Application Architecture Model Presentation Layer/Logic Business Layer/Logic Data Layer/Logic The Presentation Layer including its underlying logic is very similar to the Client Component of the three-tiered model. The Presentation Layer focuses on interpreting the data returned by the Business Layer as well as presents the data back to the user.  Both the Presentation Layer and the Client Component focus primarily on the user and their experience. This allows for segments of the Business Layer to be distributable and interchangeable because the Presentation Layer is not directly integrated in with Business Layer. The Presentation Layer does not care where the data comes from as long as it is in the proper format. This allows for the Presentation Layer and Business Layer to be stored on one or more different servers so that it can provide a higher availability to clients requesting data. A good example of this is a web site that uses load balancing. When a web site decides to take on the task of load balancing they must obtain a network device that sits in front of a one or machines in order to distribute the request across multiple servers. When a user comes in through the load balanced device they are redirected to a specific server based on a few factors. Common Load Balancing Factors Current Server Availability Current Server Response Time Current Server Priority The Business Layer and corresponding logic are business rules applied to data prior to it being sent to the Presentation Layer. These rules are used to manipulate the data coming from the Data Access Layer, in addition to validating any data prior to being stored in the Data Access Layer. A good example of this would be when a user is trying to create multiple accounts under one email address. The Business Layer logic can prevent duplicate accounts by enforcing a unique email for every new account before the data is even stored in the Data Access Layer. The Server Component can be directly tied to this layer in that the server typically stores and process the Business Layer before it is returned to the end-user via the Presentation Layer. In addition the Server Component can also run automated process through the Business Layer on the data in the Data Access Layer so that additional business analysis can be derived from the data that has been already collected. The Data Layer and its logic are responsible for storing information so that it can be easily retrieved. Typical in most modern applications data is stored in a database management system however data can also be in the form of files stored on a file server. In addition a database can take on one of several forms. Common Database Formats XML File Pipe Delimited File Tab Delimited File Comma Delimited File (CSV) Plain Text File Microsoft Access Microsoft SQL Server MySql Oracle Sybase The Database component of the Networking model can be directly tied to the Data Layer because this is where the Data Layer obtains the data to return back the Business Layer. The Database Component basically allows for a place on the network to store data for future use. This enables applications to save data when they can and then quickly recall the saved data as needed so that the application does not have to worry about storing the data in memory. This prevents overhead that could be created when an application must retain all data in memory. As you can see the Three-Tier Client/Server Networking Model and the Three-Tiered Application Architecture Model rely very heavily on one another to function especially if different aspects of an application are distributed across an entire network. The use of various servers and database servers are wonderful when an application has a need to distribute work across the network. Network Components and Application Layers Interaction Database components will store all data needed for the Data Access Layer to manipulate and return to the Business Layer Server Component executes the Business Layer that manipulates data so that it can be returned to the Presentation Layer Client Component hosts the Presentation Layer that  interprets the data and present it to the user

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  • Company wants to write custom project management tool, rather then use third party product.

    - by Jason Evans
    At the company I work, we are really wanting to get into the agile methodology for developing software. One thing that I'm not excited about is the fact that management wants us to build a custom project management feature inside the company's Intranet. I think this is a total waste of time. There are many great third party tools available (e.g. Axosoft OnTime) that can do everything we need, and more. For how much development time it would cost us to build our own project management module, we could buy numerous licences for a third party product. One concern is that, whilst we are writing code for a client, and using our custom Intranet project management module, we find bugs in the module that need fixing ASAP. That means having to stop work on the client code to fix the Intranet. That just puts shivers down my spine. Another worry I have is lack of functionality. This custom module is going to be so basic, that it will just feel really crap to use. That might sound a bit snooty, but for goodness sake, many third party tools are so feature rich, that the idea of having to write our own tool makes feel very uneasy. In fact, I can't be bothered. What do you guys think? I'm going to raise this issue with my boss, since I feel it's such an important topic to talk about. EDIT: Thanks for the great responses, much appreciated. To summarize some of them: Money Naturally my boss does want to save money, by not forking out a few hundred £'s for licences. However, for us to write a custom tool, it will take x number of days, multiplied by approx £500, which is our costs. I don't see the business value in this. Management have mentioned that they want to sell the Intranet as a product in the future, but it's so custom to our needs (and downright basic), that in order to give it to another client, I can see us having to fork a version of the code and rebuild the majority of it anyway. So it's not like we're gaining anything there in reuse. Features Having our own custom module means not feature bloat - only the functionality we require will be in the product. My issue is that there are plenty of free, open-source project management tools out there with minimal features already. So even if cost is an issue, we could look into open-source. Again it all boils down to the fact that I don't see the point in writing a project management tool in this day and age. It's a bit like writing your own web browser - why?, what's the point? Although management are asking for this tool, just because they are, it does not mean I'm going to please them and do it just because they asked for it. If something does not make sense, then I will raise it as a concern. At the end of the day, it's the developers who write the code, it's the developers who make money for a business. Thus, as far I'm concerned, the devs have a very big role in deciding how a company should manage projects and what tools are used. "I am Spartan, argh!" :) Hmm, I've not been able to make this question a wiki for some reason, thus I'm going to have to pick an answer to accept. Cheers. Jas.

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  • I have to make a simple app that connects devices in a network, but I have no idea of how to this

    - by Gabriel Casado
    I want to write an App for android that has only one ListView. The App will constantly search for anything (mobile devices, desktops, etc.) that is connected in the wifi network. The problem is, I have no idea how to do this. What do I need to study? I comprehend I'd need to use a Thread or a Runnable to constantly search for those devices. Also I know very little about TCP, UDP or any internet protocols. So, can someone give me a basis of what I need to learn to develop this App?

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  • What's New in Database Lifecycle Management in Enterprise Manager 12c Release 3

    - by HariSrinivasan
    Enterprise Manager 12c Release 3 includes improvements and enhancements across every area of the product. This blog provides an overview of the new and enhanced features in the Database Lifecycle Management area. I will deep dive into specific features more in depth in subsequent posts. "What's New?"  In this release, we focused on four things: 1. Lifecycle Management Support for new Database12c - Pluggable Databases 2. Management of long running processes, such as a security patch cycle (Change Activity Planner) 3. Management of large number of systems by · Leveraging new framework capabilities for lifecycle operations, such as the new advanced ‘emcli’ script option · Refining features such as configuration search and compliance 4. Minor improvements and quality fixes to existing features · Rollback support for Single instance databases · Improved "OFFLINE" Patching experience · Faster collection of ORACLE_HOME configurations Lifecycle Management Support for new Database 12c - Pluggable Databases Database 12c introduces Pluggable Databases (PDBs), the brand new addition to help you achieve your consolidation goals. Pluggable databases offer unprecedented consolidation at database level and native lifecycle verbs for creating, plugging and unplugging the databases on a container database (CDB). Enterprise Manager can supplement the capabilities of pluggable databases by offering workflows for migrating, provisioning and cloning them using the software library and the deployment procedures. For example, Enterprise Manager can migrate an existing database to a PDB or clone a PDB by storing a versioned copy in the software library. One can also manage the planned downtime related to patching by  migrating the PDBs to a new CDB. While pluggable databases offer these exciting features, it can also pose configuration management and compliance challenges if not managed properly. Enterprise Manager features like inventory management, topology associations and configuration search can mitigate the sprawl of PDBs and also lock them to predefined golden standards using configuration comparison and compliance rules. Learn More ... Management of Long Running datacenter processes - Change Activity Planner (CAP) Currently, customers resort to cumbersome methods to create, execute, track and monitor change activities within their data center. Some customers use traditional tools such as spreadsheets, project planners and in-house custom built solutions. Customers often have weekly sync up meetings across stake holders to collect status and updates. Some of the change activities, for example the quarterly patch set update (PSU) patch rollouts are not single tasks but processes with multiple tasks. Some of those tasks are performed within Enterprise Manager Cloud Control (for example Patch) and some are performed outside of Enterprise Manager Cloud Control. These tasks often run for a longer period of time and involve multiple people or teams. Enterprise Manger Cloud Control supports core data center operations such as configuration management, compliance management, and automation. Enterprise Manager Cloud Control release 12.1.0.3 leverages these capabilities and introduces the Change Activity Planner (CAP). CAP provides the ability to plan, execute, and track change activities in real time. It covers the typical datacenter activities that are spread over a long period of time, across multiple people and multiple targets (even target types). Here are some examples of Change Activity Process in a datacenter: · Patching large environments (PSU/CPU Patching cycles) · Upgrading large number of database environments · Rolling out Compliance Rules · Database Consolidation to Exadata environments CAP provides user flows for Compliance Officers/Managers (incl. lead administrators) and Operators (DBAs and admins). Managers can create change activity plans for various projects, allocate resources, targets, and groups affected. Upon activation of the plan, tasks are created and automatically assigned to individual administrators based on target ownership. Administrators (DBAs) can identify their tasks and understand the context, schedules, and priorities. They can complete tasks using Enterprise Manager Cloud Control automation features such as patch plans (or in some cases outside Enterprise Manager). Upon completion, compliance is evaluated for validations and updates the status of the tasks and the plans. Learn More about CAP ...  Improved Configuration & Compliance Management of a large number of systems Improved Configuration Comparison:  Get to the configuration comparison results faster for simple ad-hoc comparisons. When performing a 1 to 1 comparison, Enterprise Manager will perform the comparison immediately and take the user directly to the results without having to wait for a job to be submitted and executed. Flattened system comparisons reduce comparison setup time and reduce complexity. In addition to the previously existing topological comparison, users now have an option to compare using a “flattened” methodology. Flattening means to remove duplicate target instances within the systems and remove the hierarchy of member targets. The result are much easier to spot differences particularly for specific use cases like comparing patch levels between complex systems like RAC and Fusion Apps. Improved Configuration Search & Advanced EMCLI Script option for Mass Automation Enterprise manager 12c introduces a new framework level capability to be able to script and stitch together multiple tasks using EMCLI. This powerful capability can be leveraged for lifecycle operations, especially when executing a task over a large number of targets. Specific usages of this include, retrieving a qualified list of targets using Configuration Search and then using the resultset for automation. Another example would be executing a patching operation and then re-executing on targets where it may have failed. This is complemented by other enhancements, such as a better usability for designing reusable configuration searches. IN EM 12c Rel 3, a simplified UI makes building adhoc searches even easier. Searching for missing patches is a common use of configuration search. This required the use of the advanced options which are now clearly defined and easy to use. Perform “Configuration Search” using the EMCLI. Users can find and execute Configuration Searches from the EMCLI which can be extremely useful for building sophisticated automation scripts. For an example, Run the Search named “Oracle Databases on Exadata” which finds all Database targets running on top of Exadata. Further filter the results by refining by options like name, host, etc.. emcli get_targets -config_search="Databases on Exadata" –target_name="exa%“ Use this in powerful mass automation operations using the new emcli script option. For example, to solve the use case of – Finding all DBs running on Exadata and housing E-Biz and Patch them. Create a Python script with emcli functions and invoke it in the new EMCLI script option shell. Invoke the script in the new EMCLI with script option directly: $<path to emcli>/emcli @myPSU_Patch.py Richer compliance content:  Now over 50 Oracle Provided Compliance Standards including new standards for Pluggable Database, Fusion Applications, Oracle Identity Manager, Oracle VM and Internet Directory. 9 Oracle provided Real Time Monitoring Standards containing over 900 Compliance Rules across 500 Facets. These new Real time Compliance Standards covers both Exadata Compute nodes and Linux servers. The result is increased Oracle software coverage and faster time to compliance monitoring on Exadata. Enhancements to Patch Management: Overhauled "OFFLINE" Patching experience: Simplified Patch uploads UI to improve the offline experience of patching. There is now a single step process to get the patches into software library. Customers often maintain local repositories of patches, sometimes called software depots, where they host the patches downloaded from My Oracle Support. In the past, you had to move these patches to your desktop then upload them to the Enterprise Manager's Software library through the Enterprise Manager Cloud Control user interface. You can now use the following EMCLI command to upload multiple patches directly from a remote location within the data center: $emcli upload_patches -location <Path to Patch directory> -from_host <HOSTNAME> The upload process filters all of the new patches, automatically selects the relevant metadata files from the location, and uploads the patches to software library. Other Improvements:  Patch rollback for single instance databases, new option in the Patch Plan to rollback the patches added to the patch plans. Upon execution, the procedure would rollback the patch and the SQL applied to the single instance Databases. Improved and faster configuration collection of Oracle Home targets can enable more reliable automation at higher level functions like Provisioning, Patching or Database as a Service. Just to recap, here is a list of database lifecycle management features:  * Red highlights mark – New or Enhanced in the Release 3. • Discovery, inventory tracking and reporting • Database provisioning including o Migration to Pluggable databases o Plugging and unplugging of pluggable databases o Gold image based cloning o Scaling of RAC nodes •Schema and data change management •End-to-end patch management in online and offline modes, including o Patch advisories in online (connected with My Oracle Support) and offline mode o Patch pre-deployment analysis, deployment and rollback (currently only for single instance databases) o Reporting • Upgrade planning and execution of the upgrade process • Configuration management including • Compliance management with out-of-box content • Change Activity Planner for planning, designing and tracking long running processes For more information on Enterprise Manager’s database lifecycle management capabilities, visit http://www.oracle.com/technetwork/oem/lifecycle-mgmt/index.html

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  • SARA Security Auditor Alternative

    - by bradlis7
    I have attempted to install and run Sara, but it seems that the software is broken. I could get it to run on 127.0.0.1, but it seems that no network packets ever leave the current computer that it is installed on. It tests for known security holes in a network. It was based on an older software SATAN. Is there another free alternative to this program? I did not see anything listed in this thread.

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  • Chock-full of Identity Customers at Oracle OpenWorld

    - by Tanu Sood
      Oracle Openworld (OOW) 2012 kicks off this coming Sunday. Oracle OpenWorld is known to bring in Oracle customers, organizations big and small, from all over the world. And, Identity Management is no exception. If you are looking to catch up with Oracle Identity Management customers, hear first-hand about their implementation experiences and discuss industry trends, business drivers, solutions and more at OOW, here are some sessions we recommend you attend: Monday, October 1, 2012 CON9405: Trends in Identity Management 10:45 a.m. – 11:45 a.m., Moscone West 3003 Subject matter experts from Kaiser Permanente and SuperValu share the stage with Amit Jasuja, Snior Vice President, Oracle Identity Management and Security to discuss how the latest advances in Identity Management are helping customers address emerging requirements for securely enabling cloud, social and mobile environments. CON9492: Simplifying your Identity Management Implementation 3:15 p.m. – 4:15 p.m., Moscone West 3008 Implementation experts from British Telecom, Kaiser Permanente and UPMC participate in a panel to discuss best practices, key strategies and lessons learned based on their own experiences. Attendees will hear first-hand what they can do to streamline and simplify their identity management implementation framework for a quick return-on-investment and maximum efficiency. CON9444: Modernized and Complete Access Management 4:45 p.m. – 5:45 p.m., Moscone West 3008 We have come a long way from the days of web single sign-on addressing the core business requirements. Today, as technology and business evolves, organizations are seeking new capabilities like federation, token services, fine grained authorizations, web fraud prevention and strong authentication. This session will explore the emerging requirements for access management, what a complete solution is like, complemented with real-world customer case studies from ETS, Kaiser Permanente and TURKCELL and product demonstrations. Tuesday, October 2, 2012 CON9437: Mobile Access Management 10:15 a.m. – 11:15 a.m., Moscone West 3022 With more than 5 billion mobile devices on the planet and an increasing number of users using their own devices to access corporate data and applications, securely extending identity management to mobile devices has become a hot topic. This session will feature Identity Management evangelists from companies like Intuit, NetApp and Toyota to discuss how to extend your existing identity management infrastructure and policies to securely and seamlessly enable mobile user access. CON9491: Enhancing the End-User Experience with Oracle Identity Governance applications 11:45 a.m. – 12:45 p.m., Moscone West 3008 As organizations seek to encourage more and more user self service, business users are now primary end users for identity management installations.  Join experts from Visa and Oracle as they explore how Oracle Identity Governance solutions deliver complete identity administration and governance solutions with support for emerging requirements like cloud identities and mobile devices. CON9447: Enabling Access for Hundreds of Millions of Users 1:15 p.m. – 2:15 p.m., Moscone West 3008 Dealing with scale problems? Looking to address identity management requirements with million or so users in mind? Then take note of Cisco’s implementation. Join this session to hear first-hand how Cisco tackled identity management and scaled their implementation to bolster security and enforce compliance. CON9465: Next Generation Directory – Oracle Unified Directory 5:00 p.m. – 6:00 p.m., Moscone West 3008 Get the 360 degrees perspective from a solution provider, implementation services partner and the customer in this session to learn how the latest Oracle Unified Directory solutions can help you build a directory infrastructure that is optimized to support cloud, mobile and social networking and yet deliver on scale and performance. Wednesday, October 3, 2012 CON9494: Sun2Oracle: Identity Management Platform Transformation 11:45 a.m. – 12:45 p.m., Moscone West 3008 Sun customers are actively defining strategies for how they will modernize their identity deployments. Learn how customers like Avea and SuperValu are leveraging their Sun investment, evaluating areas of expansion/improvement and building momentum. CON9631: Entitlement-centric Access to SOA and Cloud Services 11:45 a.m. – 12:45 p.m., Marriott Marquis, Salon 7 How do you enforce that a junior trader can submit 10 trades/day, with a total value of $5M, if market volatility is low? How can hide sensitive patient information from clerical workers but make it visible to specialists as long as consent has been given or there is an emergency? How do you externalize such entitlements to allow dynamic changes without having to touch the application code? In this session, Uberether and HerbaLife take the stage with Oracle to demonstrate how you can enforce such entitlements on a service not just within your intranet but also right at the perimeter. CON3957 - Delivering Secure Wi-Fi on the Tube as an Olympics Legacy from London 2012 11:45 a.m. – 12:45 p.m., Moscone West 3003 In this session, Virgin Media, the U.K.’s first combined provider of broadband, TV, mobile, and home phone services, shares how it is providing free secure Wi-Fi services to the London Underground, using Oracle Virtual Directory and Oracle Entitlements Server, leveraging back-end legacy systems that were never designed to be externalized. As an Olympics 2012 legacy, the Oracle architecture will form a platform to be consumed by other Virgin Media services such as video on demand. CON9493: Identity Management and the Cloud 1:15 p.m. – 2:15 p.m., Moscone West 3008 Security is the number one barrier to cloud service adoption.  Not so for industry leading companies like SaskTel, ConAgra foods and UPMC. This session will explore how these organizations are using Oracle Identity with cloud services and how some are offering identity management as a cloud service. CON9624: Real-Time External Authorization for Middleware, Applications, and Databases 3:30 p.m. – 4:30 p.m., Moscone West 3008 As organizations seek to grant access to broader and more diverse user populations, the importance of centrally defined and applied authorization policies become critical; both to identify who has access to what and to improve the end user experience.  This session will explore how customers are using attribute and role-based access to achieve these goals. CON9625: Taking control of WebCenter Security 5:00 p.m. – 6:00 p.m., Moscone West 3008 Many organizations are extending WebCenter in a business to business scenario requiring secure identification and authorization of business partners and their users. Leveraging LADWP’s use case, this session will focus on how customers are leveraging, securing and providing access control to Oracle WebCenter portal and mobile solutions. Thursday, October 4, 2012 CON9662: Securing Oracle Applications with the Oracle Enterprise Identity Management Platform 2:15 p.m. – 3:15 p.m., Moscone West 3008 Oracle Enterprise identity Management solutions are designed to secure access and simplify compliance to Oracle Applications.  Whether you are an EBS customer looking to upgrade from Oracle Single Sign-on or a Fusion Application customer seeking to leverage the Identity instance as an enterprise security platform, this session with Qualcomm and Oracle will help you understand how to get the most out of your investment. And here’s the complete listing of all the Identity Management sessions at Oracle OpenWorld.

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  • Diving into OpenStack Network Architecture - Part 1

    - by Ronen Kofman
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} rkofman Normal rkofman 83 3045 2014-05-23T21:11:00Z 2014-05-27T06:58:00Z 3 1883 10739 Oracle Corporation 89 25 12597 12.00 140 Clean Clean false false false false EN-US X-NONE HE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:Arial; mso-bidi-theme-font:minor-bidi; mso-bidi-language:AR-SA;} Before we begin OpenStack networking has very powerful capabilities but at the same time it is quite complicated. In this blog series we will review an existing OpenStack setup using the Oracle OpenStack Tech Preview and explain the different network components through use cases and examples. The goal is to show how the different pieces come together and provide a bigger picture view of the network architecture in OpenStack. This can be very helpful to users making their first steps in OpenStack or anyone wishes to understand how networking works in this environment.  We will go through the basics first and build the examples as we go. According to the recent Icehouse user survey and the one before it, Neutron with Open vSwitch plug-in is the most widely used network setup both in production and in POCs (in terms of number of customers) and so in this blog series we will analyze this specific OpenStack networking setup. As we know there are many options to setup OpenStack networking and while Neturon + Open vSwitch is the most popular setup there is no claim that it is either best or the most efficient option. Neutron + Open vSwitch is an example, one which provides a good starting point for anyone interested in understanding OpenStack networking. Even if you are using different kind of network setup such as different Neutron plug-in or even not using Neutron at all this will still be a good starting point to understand the network architecture in OpenStack. The setup we are using for the examples is the one used in the Oracle OpenStack Tech Preview. Installing it is simple and it would be helpful to have it as reference. In this setup we use eth2 on all servers for VM network, all VM traffic will be flowing through this interface.The Oracle OpenStack Tech Preview is using VLANs for L2 isolation to provide tenant and network isolation. The following diagram shows how we have configured our deployment: This first post is a bit long and will focus on some basic concepts in OpenStack networking. The components we will be discussing are Open vSwitch, network namespaces, Linux bridge and veth pairs. Note that this is not meant to be a comprehensive review of these components, it is meant to describe the component as much as needed to understand OpenStack network architecture. All the components described here can be further explored using other resources. Open vSwitch (OVS) In the Oracle OpenStack Tech Preview OVS is used to connect virtual machines to the physical port (in our case eth2) as shown in the deployment diagram. OVS contains bridges and ports, the OVS bridges are different from the Linux bridge (controlled by the brctl command) which are also used in this setup. To get started let’s view the OVS structure, use the following command: # ovs-vsctl show 7ec51567-ab42-49e8-906d-b854309c9edf     Bridge br-int         Port br-int             Interface br-int type: internal         Port "int-br-eth2"             Interface "int-br-eth2"     Bridge "br-eth2"         Port "br-eth2"             Interface "br-eth2" type: internal         Port "eth2"             Interface "eth2"         Port "phy-br-eth2"             Interface "phy-br-eth2" ovs_version: "1.11.0" We see a standard post deployment OVS on a compute node with two bridges and several ports hanging off of each of them. The example above is a compute node without any VMs, we can see that the physical port eth2 is connected to a bridge called “br-eth2”. We also see two ports "int-br-eth2" and "phy-br-eth2" which are actually a veth pair and form virtual wire between the two bridges, veth pairs are discussed later in this post. When a virtual machine is created a port is created on one the br-int bridge and this port is eventually connected to the virtual machine (we will discuss the exact connectivity later in the series). Here is how OVS looks after a VM was launched: # ovs-vsctl show efd98c87-dc62-422d-8f73-a68c2a14e73d     Bridge br-int         Port "int-br-eth2"             Interface "int-br-eth2"         Port br-int             Interface br-int type: internal         Port "qvocb64ea96-9f" tag: 1             Interface "qvocb64ea96-9f"     Bridge "br-eth2"         Port "phy-br-eth2"             Interface "phy-br-eth2"         Port "br-eth2"             Interface "br-eth2" type: internal         Port "eth2"             Interface "eth2" ovs_version: "1.11.0" Bridge "br-int" now has a new port "qvocb64ea96-9f" which connects to the VM and tagged with VLAN 1. Every VM which will be launched will add a port on the “br-int” bridge for every network interface the VM has. Another useful command on OVS is dump-flows for example: # ovs-ofctl dump-flows br-int NXST_FLOW reply (xid=0x4): cookie=0x0, duration=735.544s, table=0, n_packets=70, n_bytes=9976, idle_age=17, priority=3,in_port=1,dl_vlan=1000 actions=mod_vlan_vid:1,NORMAL cookie=0x0, duration=76679.786s, table=0, n_packets=0, n_bytes=0, idle_age=65534, hard_age=65534, priority=2,in_port=1 actions=drop cookie=0x0, duration=76681.36s, table=0, n_packets=68, n_bytes=7950, idle_age=17, hard_age=65534, priority=1 actions=NORMAL As we see the port which is connected to the VM has the VLAN tag 1. However the port on the VM network (eth2) will be using tag 1000. OVS is modifying the vlan as the packet flow from the VM to the physical interface. In OpenStack the Open vSwitch agent takes care of programming the flows in Open vSwitch so the users do not have to deal with this at all. If you wish to learn more about how to program the Open vSwitch you can read more about it at http://openvswitch.org looking at the documentation describing the ovs-ofctl command. Network Namespaces (netns) Network namespaces is a very cool Linux feature can be used for many purposes and is heavily used in OpenStack networking. Network namespaces are isolated containers which can hold a network configuration and is not seen from outside of the namespace. A network namespace can be used to encapsulate specific network functionality or provide a network service in isolation as well as simply help to organize a complicated network setup. Using the Oracle OpenStack Tech Preview we are using the latest Unbreakable Enterprise Kernel R3 (UEK3), this kernel provides a complete support for netns. Let's see how namespaces work through couple of examples to control network namespaces we use the ip netns command: Defining a new namespace: # ip netns add my-ns # ip netns list my-ns As mentioned the namespace is an isolated container, we can perform all the normal actions in the namespace context using the exec command for example running the ifconfig command: # ip netns exec my-ns ifconfig -a lo        Link encap:Local Loopback           LOOPBACK  MTU:16436 Metric:1           RX packets:0 errors:0 dropped:0 overruns:0 frame:0           TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0           RX bytes:0 (0.0 b)  TX bytes:0 (0.0 b) We can run every command in the namespace context, this is especially useful for debug using tcpdump command, we can ping or ssh or define iptables all within the namespace. Connecting the namespace to the outside world: There are various ways to connect into a namespaces and between namespaces we will focus on how this is done in OpenStack. OpenStack uses a combination of Open vSwitch and network namespaces. OVS defines the interfaces and then we can add those interfaces to namespace. So first let's add a bridge to OVS: # ovs-vsctl add-br my-bridge Now let's add a port on the OVS and make it internal: # ovs-vsctl add-port my-bridge my-port # ovs-vsctl set Interface my-port type=internal And let's connect it into the namespace: # ip link set my-port netns my-ns Looking inside the namespace: # ip netns exec my-ns ifconfig -a lo        Link encap:Local Loopback           LOOPBACK  MTU:65536 Metric:1           RX packets:0 errors:0 dropped:0 overruns:0 frame:0           TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0           RX bytes:0 (0.0 b)  TX bytes:0 (0.0 b) my-port   Link encap:Ethernet HWaddr 22:04:45:E2:85:21           BROADCAST  MTU:1500 Metric:1           RX packets:0 errors:0 dropped:0 overruns:0 frame:0           TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0           RX bytes:0 (0.0 b)  TX bytes:0 (0.0 b) Now we can add more ports to the OVS bridge and connect it to other namespaces or other device like physical interfaces. Neutron is using network namespaces to implement network services such as DCHP, routing, gateway, firewall, load balance and more. In the next post we will go into this in further details. Linux Bridge and veth pairs Linux bridge is used to connect the port from OVS to the VM. Every port goes from the OVS bridge to a Linux bridge and from there to the VM. The reason for using regular Linux bridges is for security groups’ enforcement. Security groups are implemented using iptables and iptables can only be applied to Linux bridges and not to OVS bridges. Veth pairs are used extensively throughout the network setup in OpenStack and are also a good tool to debug a network problem. Veth pairs are simply a virtual wire and so veths always come in pairs. Typically one side of the veth pair will connect to a bridge and the other side to another bridge or simply left as a usable interface. In this example we will create some veth pairs, connect them to bridges and test connectivity. This example is using regular Linux server and not an OpenStack node: Creating a veth pair, note that we define names for both ends: # ip link add veth0 type veth peer name veth1 # ifconfig -a . . veth0     Link encap:Ethernet HWaddr 5E:2C:E6:03:D0:17           BROADCAST MULTICAST  MTU:1500 Metric:1           RX packets:0 errors:0 dropped:0 overruns:0 frame:0           TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000           RX bytes:0 (0.0 b)  TX bytes:0 (0.0 b) veth1     Link encap:Ethernet HWaddr E6:B6:E2:6D:42:B8           BROADCAST MULTICAST  MTU:1500 Metric:1           RX packets:0 errors:0 dropped:0 overruns:0 frame:0           TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000           RX bytes:0 (0.0 b)  TX bytes:0 (0.0 b) . . To make the example more meaningful this we will create the following setup: veth0 => veth1 => br-eth3 => eth3 ======> eth2 on another Linux server br-eth3 – a regular Linux bridge which will be connected to veth1 and eth3 eth3 – a physical interface with no IP on it, connected to a private network eth2 – a physical interface on the remote Linux box connected to the private network and configured with the IP of 50.50.50.1 Once we create the setup we will ping 50.50.50.1 (the remote IP) through veth0 to test that the connection is up: # brctl addbr br-eth3 # brctl addif br-eth3 eth3 # brctl addif br-eth3 veth1 # brctl show bridge name     bridge id               STP enabled     interfaces br-eth3         8000.00505682e7f6       no              eth3                                                         veth1 # ifconfig veth0 50.50.50.50 # ping -I veth0 50.50.50.51 PING 50.50.50.51 (50.50.50.51) from 50.50.50.50 veth0: 56(84) bytes of data. 64 bytes from 50.50.50.51: icmp_seq=1 ttl=64 time=0.454 ms 64 bytes from 50.50.50.51: icmp_seq=2 ttl=64 time=0.298 ms When the naming is not as obvious as the previous example and we don't know who are the paired veth interfaces we can use the ethtool command to figure this out. The ethtool command returns an index we can look up using ip link command, for example: # ethtool -S veth1 NIC statistics: peer_ifindex: 12 # ip link . . 12: veth0: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UP qlen 1000 Summary That’s all for now, we quickly reviewed OVS, network namespaces, Linux bridges and veth pairs. These components are heavily used in the OpenStack network architecture we are exploring and understanding them well will be very useful when reviewing the different use cases. In the next post we will look at how the OpenStack network is laid out connecting the virtual machines to each other and to the external world. @RonenKofman

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  • Persistent Issues on small business network using Cisco 871W and Catalyst Express 500

    - by Ben Campbell
    Being the most qualified (read: still not qualified) to solve our persistant network issues, I've turned to serverfault for guidance. I've done some searching, reading related documentation on cisco.com and tried a bit of troubleshooting. Here is the config: 100mb synchronous connection from a business internet provider (tested multiple times at 100meg at the source) Cisco 871W wireless point & router is where the WAN connection starts (this serves all our wireless). The only wired connection in the 871W is the Catalyst switch listed below. Cisco Catalyst Express 500 (24TT) is where all the wired connections terminate. About 20 Windows workstations and servers (AD/Webservers only). Some services in EC2 including mail and other web servers/apps. I've been TOLD cabling internally should be gigabit-ready. Here are the problems: generally slow download rates from the internet to the desktop/laptop frequent "page cannot be displayed" errors in browsers-sometimes 3 or 4 reloads are necessary... often times CSS wont load or other content requiring the browser to connect to a different server. slow speed within the LAN from workstation to workstation copying files. I would expect extremely fast data transfer workstation to workstation / server to workstation in this simple network. Several things I need to admit: I'm not primarily a network guy. Funding is relatively low, I need to be the guy that finds the solution. I understand most of the terminology and most of the technology. Implementation is where I fail due to lack of experience. Getting to the point: I'm wondering whether experienced network admins think that our small network should be sufficiently served with our current hardware if configured properly... or if we should purchase new equipment and start fresh? If starting fresh is the plan, whatever that new equipment may be is a likely different question entirely. If I haven't provided enough information, I will happily do some troubleshooting and update with the results. I have experience using wireshark and some other tools. Please let me know what you think would be most helpful and thanks in advance. EDIT: I forgot to add that the Cisco applicance will not finish loading the SDM Express console. It hangs every time at the "populating modules... DHCP". It eventually crashes and closes. I've rebooted the hardware and this still happens.

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  • Share 3G connection over WiFi-LAN network

    - by kush.impetus
    This is how I have established network between my PC and my laptop at home (being novice in networking, it took me few days to achieve the feat). And it is working perfectly. I can easily share files between them. Laptop IP Address: 192.168.1.4 Subnet mask: 255.255.255.0 Default Gateway: 192.168.1.2 Desktop IP Address: 192.168.1.5 Subnet mask: 255.255.255.0 Default Gateway: 192.168.1.2 ASUS RT-N10+ Router IP Address: 192.168.1.4 Default Gateway: 192.168.1.2 I have connected the Desktop PC to the router using a LAN cable, and laptop to router over WiFi. Both, PC and laptop are running on Windows 7 OS, are on same HomeGroup, have same username / password. Also, I have connected the Ethernet cable to LAN port 1 of the router. Click here to view a graphical representation of the network. Can't post image here, because I don't have 10 reputation points. Now, what I want is use connect to Internet using a 3G USB modem on one device and share it over the network on the other. I tried Huawei and Micromax 3G USB modem. Both obtain a new IP address whenever I connect to Internet (means they have dynamic IPs). Rest, both have Subnet Mask as 255.255.255.255 and Default Gateway as 0.0.0.0. In that case, I cannot directly share Internet from the modem. Preferred DNS is blank for now in both, laptop and PC. What I am planning to do is to connect to Internet on laptop using the 3G modem and share the Internet connection over laptop's Wi-Fi (as hotspot) using Connectify, which I have done already. That, I suppose, will broadcast a static IP to connect to. Now what I can't figure out is that what changes should I make to the network settings of the router and the PC so that PC connects to the Internet broadcast by Connectify? Is that possible on the first hand? Please note that I am trying to implement the network without spending anything extra (for purchasing as USB WiFi adapter for PC, of course, which could have made the life lot easier for me). Thanks in advance

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  • Agent versus Agentless management

    - by Owen Allen
    I got a couple of questions about Agentless asset management: "What does agentless management do for an asset?" Agentless management is one of the two ways that you can manage an operating system. Rather than installing an Agent Controller on the OS, agentless management uses SSH to regularly check the system and gather monitoring data. Many of the actions that would be available on an agent-managed system are available on an agentless system, but actions such as running reports or updating an Oracle Solaris 10 or Linux OS are not available. A table showing the capabilities of agentless management is here. "What permissions does agentless management require?" Agentless management still requires root credentials. If you can't log into the system as root, you can provide one set of credentials for the login, and then a set of root credentials to switch to.

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  • Product News: Oracle Unveils a Waste Management Solution for the Oracle E-Business Suite

    - by Evelyn Neumayr
    Oracle recently announced a new product to help organizations reduce the cost and compliance with international hazmat (short for hazardous materials) and recycling and environmental protection laws. This new waste management solution for Oracle E-Business Suite extends the capabilities of  Oracle Depot Repair, Oracle Transportation Management and Oracle Global Trade Management. It automates and monitors waste management processes to help ensure that hazardous materials are tracked and handled in accordance with regulatory requirements. Oracle’s waste management solution for the Oracle E-Business Suite leverages Oracle Transportation Management and Oracle Global Trade Management, enabling customers to view in-transit inventory across the extended supply chain, while also providing a single repository for all legal, regulatory and compliance related information. Read here for more information.

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  • RoboCopy fails with "the specified network name is no longer available"

    - by Justin Scott
    We have a scheduled task that runs robocopy periodically to mirror a rather large folder structure from one server to another (thousands of folders, 100,000+ files, 50+ GB in size). There is a share on the receiving server where the mirror gets stored. We're running the task from the origin server connecting out to the share on the receiving end. Both servers run Windows Server 2003 and are connected to the same network switch (100Mbps). The process will sometimes complete all the way through without error. More often than not, however, at some point during the process (seems random as to where), robocopy will fail with the error The specified network name is no longer available. It will wait 30 seconds and try the file again and eventually give up after a number of retries. Process will repeat at the next schedule interval and may complete... or not. When this occurs I am not able to access the share at all on the destination server from anywhere on the network for up to 30 minutes. There is nothing else on the network using this share. My question is what does this error mean specifically? Why is the share "dropping off" and becoming inaccessible? Is there a way to prevent it and get the file mirroring to be more stable?

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  • Word documents very slow to open over network, but fine when opened locally - on one machine

    - by Craig H
    Windows XP, Word 2003, patched. The issue is happening with several Word documents stored on a network drive. The Word documents are clearly a bit wonky (i.e. one is 675k, but if you copy everything but the last paragraph marker into a new document, the new document is only 30k). But that's only part of the problem. On one weird machine, and one machine only, it takes ~20 seconds to open these Word documents from the network drive. Copy the file to C: on that werid machine? Opens immediately. Go to other machines (that are very similar - same patch level, etc.) and open the same document from the network? Opens immediately. Delete normal.dot? 20 seconds. Login with a different user on the weird machine? 20 seconds. Plug wonky machine into a different network port? 20 seconds. So the problem appears to be hardware related (i.e. wonky internal NIC) or related to a setting that is not profile specific. Any ideas? "Scrubbing" all the documents isn't ideal for several reasons. This is driving me nuts because I swear I ran into this before many years ago and eventually figured it out. But I appear to have lost my notes.

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  • Prevent Network Printers Automatically being added to 'Devices and Printers' in Windows 7

    - by Ben
    I think my question is a duplicate of this one, but the original question was never properly answered (the steps described are for Windows XP). I am aware of the option to "Turn off Network Discovery" (under Control Panel All Control Panel Items Network and Sharing Center Advanced sharing settings); I set this option (for both Home/Work and Private) but it doesn't seem to stop the printers getting added, and has the side effect of preventing me from browsing the list of machines on the network (which I need). I've tried the Windows XP registry option - but it doesn't seem to make any difference: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced\NoNetCrawling I find it annoying having the printer list cluttered with printers from all over the office which I am never going to use (especially since lots of them no longer physically exist, users just haven't deleted them from their machines). This must be a real problem for people in massive offices with large numbers of printers - but I can't seem to find a lot of people complaining about it - which makes me think I'm missing something obvious. I don't really want to hack the firewall or turn off sharing completely, I still want to select and use network printers and file shares. Any ideas?

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  • Hyper-V Network Boot Legacy Network

    - by Carl
    Hi, I am planning out a Hyper-V R2 Cluster environment. I was wondering if I went to the effort of deploying one of the few methods to network boot from iSCSI inside the guests, whether the legacy network adapter would switch to a synthetic after boot, or whether the connection could be handed to a synthetic network after boot? This is obviously for performance reasons. MS suggests that some emulated devices are capable of switching to synthetic with integration services after boot, but doesn't specifically list all which are capable.

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  • Multiple network connections on a Windows 2008 domain controller (private network for NAS)

    - by Sysadminicus
    I have a Windows 2008 server connecting to an iSCSI target on an OpenSolaris box (yay ZFS!). I'd like to create a private network between the 2 boxes that is totally separate of my Windows domain. What is the best way to configure the additional network adapter on the Windows machine so it doesn't think the new subnet is part of the Windows domain? I want to make sure Windows doesn't magically start spewing active directory communications over the private wire and that it doesn't start poisoning the DNS with IPs from the private network.

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  • Setting up a WPA-PSK network card to connect to a WPA2 network

    - by mattshepherd
    I'm currently doing a spare-parts build to put a media computer in the living room, and having a devil of a time getting my Rosewill RNX-6300 wireless card to connect to my network. I'm trying to set it up using Windows as opposed to the proprietary Rosewill software -- the Rosewill software is a little over my head. It can find the network fine, but when I try to connect, I don't get the password prompt -- it moves straight to "validating identity," scans, and then says "Windows was not able to find a certificate to log you on to the wireless network Foo." The maddening thing is that the card was working fine a week ago, in the same box, using the same OS. I pulled everything out, swapped out the motherboard, and reinstalled Windows on a freshly wiped hard drive, and now I can't get it up and running again. Suggestions? I've taken several runs at it, including attempting to manually change the settings for the network to include WPA-PSK and AES and the password, and I'm a bit worried that I've totally boned everything. My router settings: ipconfig/all results from the XP box: Again, this card was working on this network a week ago. I can't figure out why I can't get it up and running now. There's no WPA2 on the card, just WPA and WPA-PSK: WPA-PSK was the only setting that would let me enter a network key. I had TKIP and AES as options there, but cipher type is AES on the router, so I chose that. (I tried TKIP later, when this didn't work, with the same results as described below.) So I set it to WPA-PSK / AES and entered my security key. It's mixed letters and numbers, 32 characters long. No joy. Still "waiting for reply" in the main screen, and "cannot find certificate" on the pop-up. And if I try again and return to the settings again, it is reset to Open/AES. It also re-enables 802.1x in the Authentication tab if I've deselected it with WPA-PSK. It also reshortens the password. I have no idea how I blundered into getting this working in the past. I am, as you can tell, far from proficient at this. It was working before, though. What am I getting wrong?

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  • Are there any tests I can run on a network to simulate 100 heavy network users?

    - by marc.gayle
    I will be hosting a Ruby on Rails workshop at a small hotel in the near future, and while they have 'Wifi' everywhere on the property, and the property normally hosts 150 - 300 people, I am not 100% confident that they have hosted 150 tech people that tend to have heavy web surfing habits/needs. Their tech department is also 1 or 2 guys. Are there any automated tests I can download and run from my laptop, on the network, that would simulate 100 'heavy users' on the network at the same time? Their broadband pipe is a 15mbps cable connection. Would that suffice for the general surfing needs of 100 - 150 techies? I know all it takes is 1 or 2 bit torrenters to kill the entire network, but assuming we can at the very least block those ports or encourage the attendees not to file share on the network, would that speed suffice for general surfing needs? What are good resources online that would allow me to quickly get up to speed on the IT related issues, so that I can ask their sysadmins the right questions? Edit: Note that I am fairly technical, so assume I can get up to speed quickly even with technical manuals, etc.

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  • Unusable network, packet losses between router and NIC

    - by KáGé
    I have this setup: Gigabyte P35-DS3P motherboard Asus NX1101 PCI network card (the one on the motherboard got fried a few years ago by a power surge) Asus RT-N16 router Windows 7 x64 I think the other specs are irrelevant here, but I'll post them if you say so. Until a week ago everything was fine, but then my network became unusable: websites start loading but timeout before anything would come through (true for the web interface of the router as well), I can't reach the computer from my notebook and Windows' ping utility measures a ~50% packet loss between the computer and the router. Pinging localhost is good. The router works completely fine when wired to my notebook. I also tested different ports on the router, different cables, different router and connecting directly to the modem, but it's still the same. Sometimes it works for a few minutes right after turning on the machine, but then it becomes crap again, but mostly it's useless from the start. I've tried updating the firmware on the router, updating the driver for the network card (after which I started getting BSoDs in every 15 minutes), reinstalling Windows, swapping to Fedora 15 but none of them changed anything. Does this mean that the network card is dying, or could it be something else? If it's the card, what model do you recommend as a replacement? (Could be PCI or PCI-Ex x1) Thanks for your help.

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  • I've inherited 200K lines of spaghetti code -- what now?

    - by kmote
    I hope this isn't too general of a question; I could really use some seasoned advice. I am newly employed as the sole "SW Engineer" in a fairly small shop of scientists who have spent the last 10-20 years cobbling together a vast code base. (It was written in a virtually obsolete language: G2 -- think Pascal with graphics). The program itself is a physical model of a complex chemical processing plant; the team that wrote it have incredibly deep domain knowledge but little or no formal training in programming fundamentals. They've recently learned some hard lessons about the consequences of non-existant configuration management. Their maintenance efforts are also greatly hampered by the vast accumulation of undocumented "sludge" in the code itself. I will spare you the "politics" of the situation (there's always politics!), but suffice to say, there is not a consensus of opinion about what is needed for the path ahead. They have asked me to begin presenting to the team some of the principles of modern software development. They want me to introduce some of the industry-standard practices and strategies regarding coding conventions, lifecycle management, high-level design patterns, and source control. Frankly, it's a fairly daunting task and I'm not sure where to begin. Initially, I'm inclined to tutor them in some of the central concepts of The Pragmatic Programmer, or Fowler's Refactoring ("Code Smells", etc). I also hope to introduce a number of Agile methodologies. But ultimately, to be effective, I think I'm going to need to hone in on 5-7 core fundamentals; in other words, what are the most important principles or practices that they can realistically start implementing that will give them the most "bang for the buck". So that's my question: What would you include in your list of the most effective strategies to help straighten out the spaghetti (and prevent it in the future)?

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  • Project Management Helps AmeriCares Deliver International Aid

    - by Sylvie MacKenzie, PMP
    Excerpt from PROFIT - ORACLE - by Alison Weiss Handle with Care Sound project management helps AmeriCares bring international aid to those in need. The stakes are always high for AmeriCares. On a mission to restore health and save lives during times of disaster, the nonprofit international relief and humanitarian aid organization delivers donated medicines, medical supplies, and humanitarian aid to people in the U.S. and around the globe. Founded in 1982 with the express mission of responding as quickly and efficiently as possible to help people in need, the Stamford, Connecticut-based AmeriCares has delivered more than US$10.5 billion in aid to 147 countries over the past three decades. Launch the Slideshow “It’s critically important to us that we steward all the donations and that the medical supplies and medicines get to people as quickly as possible with no loss,” says Kate Sears, senior vice president for finance and technology at AmeriCares. “Whether we’re shipping IV solutions to victims of cholera in Haiti or antibiotics to Somali famine victims, we need to get the medicines there sooner because it means more people will be helped and lives improved or even saved.” Ten years ago, the tracking systems used by AmeriCares associates were paper-based. In recent years, staff started using spreadsheets, but the tracking processes were not standardized between teams. “Every team was tracking completely different information,” says Megan McDermott, senior associate, Sub-Saharan Africa partnerships, at AmeriCares. “It was just a few key things. For example, we tracked the date a shipment was supposed to arrive and the date we got reports from our partner that a hospital received aid on their end.” While the data was accurate, much detail was being lost in the process. AmeriCares management knew it could do a better job of tracking this enterprise data and in 2011 took a significant step by implementing Oracle’s Primavera P6 Professional Project Management. “It’s a comprehensive solution that has helped us improve the monitoring and controlling processes. It has allowed us to do our distribution better,” says Sears. In addition, the implementation effort has been a change agent, helping AmeriCares leadership rethink project management across the entire organization. Initially, much of the focus was on standardizing processes, but staff members also learned the importance of thinking proactively to prevent possible problems and evaluating results to determine if goals and objectives are truly being met. Such data about process efficiency and overall results is critical not only to AmeriCares staff but also to the donors supporting the organization’s life-saving missions. Efficiency Saves Lives One of AmeriCares’ core operations is to gather product donations from the private sector, establish where the most-urgent needs are, and solicit monetary support to send the aid via ocean cargo or airlift to welfare- and health-oriented nongovernmental organizations, hospitals, health networks, and government ministries based in areas in need. In 2011 alone, AmeriCares sent more than 3,500 shipments to 95 countries in response to both ongoing humanitarian needs and more than two dozen emergencies, including deadly tornadoes and storms in the U.S. and the devastating tsunami in Japan. When it comes to nonprofits in general, donors want to know that the charitable organizations they support are using funds wisely. Typically, nonprofits are evaluated by donors in terms of efficiency, an area where AmeriCares has an excellent reputation: 98 percent of expenses go directly to supporting programs and less than 2 percent represent administrative and fundraising costs. Donors, however, should look at more than simple efficiency, says Peter York, senior partner and chief research and learning officer at TCC Group, a nonprofit consultancy headquartered in New York, New York. They should also look at whether organizations have the systems in place to sustain their missions and continue to thrive. An expert on nonprofit organizational management, York has spent years studying sustainable charitable organizations. He defines them as nonprofits that are able to achieve the ongoing financial support to stay relevant and continue doing core mission work. In his analysis of well over 2,500 larger nonprofits, York has found that many are not sustaining, and are actually scaling back in size. “One of the biggest challenges of nonprofit sustainability is the general public’s perception that every dollar donated has to go only to the delivery of service,” says York. “What our data shows is that there are some fundamental capacities that have to be there in order for organizations to sustain and grow.” York’s research highlights the importance of data-driven leadership at successful nonprofits. “You’ve got to have the tools, the systems, and the technologies to get objective information on what you do, the people you serve, and the results you’re achieving,” says York. “If leaders don’t have the knowledge and the data, they can’t make the strategic decisions about programs to take organizations to the next level.” Historically, AmeriCares associates have used time-tested and cost-effective strategies to ship and then track supplies from donation to delivery to their destinations in designated time frames. When disaster strikes, AmeriCares ships by air and generally pulls out all the stops to deliver the most urgently needed aid within the first few days and weeks. Then, as situations stabilize, AmeriCares turns to delivering sea containers for the postemergency and ongoing aid so often needed over the long term. According to McDermott, getting a shipment out the door is fairly complicated, requiring as many as five different AmeriCares teams collaborating together. The entire process can take months—from when products are received in the warehouse and deciding which recipients to allocate supplies to, to getting customs and governmental approvals in place, actually shipping products, and finally ensuring that the products are received in-country. Delivering that aid is no small affair. “Our volume exceeds half a billion dollars a year worth of donated medicines and medical supplies, so it’s a sizable logistical operation to bring these products in and get them out to the right place quickly to have the most impact,” says Sears. “We really pride ourselves on our controls and efficiencies.” Adding to that complexity is the fact that the longer it takes to deliver aid, the more dire the human need can be. Any time AmeriCares associates can shave off the complicated aid delivery process can translate into lives saved. “It’s really being able to track information consistently that will help us to see where are the bottlenecks and where can we work on improving our processes,” says McDermott. Setting a Standard Productivity and information management improvements were key objectives for AmeriCares when staff began the process of implementing Oracle’s Primavera solution. But before configuring the software, the staff needed to take the time to analyze the systems already in place. According to Greg Loop, manager of database systems at AmeriCares, the organization received guidance from several consultants, including Rich D’Addario, consulting project manager in the Primavera Global Business Unit at Oracle, who was instrumental in shepherding the critical requirements-gathering phase. D’Addario encouraged staff to begin documenting shipping processes by considering the order in which activities occur and which ones are dependent on others to get accomplished. This exercise helped everyone realize that to be more efficient, they needed to keep track of shipments in a more standard way. “The staff didn’t recognize formal project management methodology,” says D’Addario. “But they did understand what the most important things are and that if they go wrong, an entire project can go off course.” Before, if a boatload of supplies was being sent to Haiti and there was a problem somewhere, a lot of time was taken up finding out where the problem was—because staff was not tracking things in a standard way. As a result, even more time was needed to find possible solutions to the problem and alert recipients that the aid might be delayed. “For everyone to put on the project manager hat and standardize the way every single thing is done means that now the whole organization is on the same page as to what needs to occur from the time a hurricane hits Haiti and when a boat pulls in to unload supplies,” says D’Addario. With so much care taken to put a process foundation firmly in place, configuring the Primavera solution was actually quite simple. Specific templates were set up for different types of shipments, and dashboards were implemented to provide executives with clear overviews of every project in the system. AmeriCares’ Loop reports that system planning, refining, and testing, followed by writing up documentation and training, took approximately four months. The system went live in spring 2011 at AmeriCares’ Connecticut headquarters. While the nonprofit has an international presence, with warehouses in Europe and offices in Haiti, India, Japan, and Sri Lanka, most donated medicines come from U.S. entities and are shipped from the U.S. out to the rest of the world. In addition, all shipments are tracked from the U.S. office. AmeriCares doesn’t expect the Primavera system to take months off the shipping time, especially for sea containers. However, any time saved is still important because it will allow aid to be delivered to people more quickly at a lower overall cost. “If we can trim a day or two here or there, that can translate into lives that we’re saving, especially in emergency situations,” says Sears. A Cultural Change Beyond the measurable benefits that come with IT-driven process improvement, AmeriCares management is seeing a change in culture as a result of the Primavera project. One change has been treating every shipment of aid as a project, and everyone involved with facilitating shipments as a project manager. “This is a revolutionary concept for us,” says McDermott. “Before, we were used to thinking we were doing logistics—getting a container from point A to point B without looking at it as one project and really understanding what it meant to manage it.” AmeriCares staff is also happy to report that collaboration within the organization is much more efficient. When someone creates a shipment in the Primavera system, the same shared template is used, which means anyone can log in to the system to see the status of a shipment. Knowledgeable staff can access a shipment project to help troubleshoot a problem. Management can easily check the status of projects across the organization. “Dashboards are really useful,” says McDermott. “Instead of going into the details of each project, you can just see the high-level real-time information at a glance.” The new system is helping team members focus on proactively managing shipments rather than simply reacting when problems occur. For example, when a container is shipped, documents must be included for customs clearance. Now, the shipping template has built-in reminders to prompt team members to ask for copies of these documents from freight forwarders and to follow up with partners to discover if a shipment is on time. In the past, staff may not have worked on securing these documents until they’d been notified a shipment had arrived in-country. Another benefit of capturing and adopting best practices within the Primavera system is that staff training is easier. “Capturing the processes in documented steps and milestones allows us to teach new staff members how to do their jobs faster,” says Sears. “It provides them with the knowledge of their predecessors so they don’t have to keep reinventing the wheel.” With the Primavera system already generating positive results, management is eager to take advantage of advanced capabilities. Loop is working on integrating the company’s proprietary inventory management system with the Primavera system so that when logistics or warehousing operators input data, the information will automatically go into the Primavera system. In the past, this information had to be manually keyed into spreadsheets, often leading to errors. Mining Historical Data Another feature on the horizon for AmeriCares is utilizing Primavera P6 Professional Project Management reporting capabilities. As the system begins to include more historical data, management soon will be able to draw on this information to conduct analysis that has not been possible before and create customized reports. For example, at the beginning of the shipment process, staff will be able to use historical data to more accurately estimate how long the approval process should take for a particular country. This could help ensure that food and medicine with limited shelf lives do not get stuck in customs or used beyond their expiration dates. The historical data in the Primavera system will also help AmeriCares with better planning year to year. The nonprofit’s staff has always put together a plan at the beginning of the year, but this has been very challenging simply because it is impossible to predict disasters. Now, management will be able to look at historical data and see trends and statistics as they set current objectives and prepare for future need. In addition, this historical data will provide AmeriCares management with the ability to review year-end data and compare actual project results with goals set at the beginning of the year—to see if desired outcomes were achieved and if there are areas that need improvement. It’s this type of information that is so valuable to donors. And, according to York, project management software can play a critical role in generating the data to help nonprofits sustain and grow. “It is important to invest in systems to help replicate, expand, and deliver services,” says York. “Project management software can help because it encourages nonprofits to examine program or service changes and how to manage moving forward.” Sears believes that AmeriCares donors will support the return on investment the organization will achieve with the Primavera solution. “It won’t be financial returns, but rather how many more people we can help for a given dollar or how much more quickly we can respond to a need,” says Sears. “I think donors are receptive to such arguments.” And for AmeriCares, it is all about the future and increasing results. The project management environment currently may be quite simple, but IT staff plans to expand the complexity and functionality as the organization grows in its knowledge of project management and the goals it wants to achieve. “As we use the system over time, we’ll continue to refine our best practices and accumulate more data,” says Sears. “It will advance our ability to make better data-driven decisions.”

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  • Start script on network connect

    - by Nate Mara
    I am trying to get a GNU/Linux Bash script to run as soon as a network connection is established on my Raspberry Pi. I tried following the instructions on several pages: I have tried adding my script to /etc/network/if-up.d and running sudo chmod ugo+x on the file. I have tried adding the line post-up <path/to/script.sh> to /etc/network/interfaces I am really quite clueless here. More info: The script runs fine when manually run, here it is: http://pastebin.com/UJvt5HYU (I did remove my personal info (email addresses, passwords), but other than that, the script is unchanged. This script also uses the sendEmail program (can be found at http://caspian.dotconf.net/menu/Software/SendEmail/).

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  • Viewing CHM Files Across The Network in Windows 7

    - by Lukas Cenovsky
    When I try to open .chm help from a network shared drive I receive the following error: Navigation to the webpage was canceled. I know about the .reg solution described on KB896054 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions] "MaxAllowedZone"=dword:00000001 but it does not work in Windows 7. Any ideas how to make .chm help available from the network drives? Edit: I have the network path mapped to P: drive letter. My program runs from P: and I want to see the help for it. Copying the program to local drive is not a solution for me.

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  • network timeout how to analyse problem

    - by elhombre
    In the last three month I was experiencing that my internet connection started to get very slow and websites had long time to load. The first thing I made was an ping to www.google.com which showed that I was loosing pakets. Here some of the results: 64 bytes from 74.125.39.103: icmp_seq=2909 ttl=53 time=48.222 ms Request timeout for icmp_seq 2910 Request timeout for icmp_seq 2911 64 bytes from 74.125.39.103: icmp_seq=2912 ttl=53 time=44.372 ms Days later I had to reset my router because it wasn't able to establish a correct network connection. It was after the reset when things worked again for some days. But later the same network timeouts started to happen again. I would like to know how I can analyze the problem to get to the source which is causing this timeouts. Which steps do you take to circle in this Problem? My Network Laptop - Wireless Router modem - ISP EDIT: I am on a Mac OS X 10.6

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