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  • Convert Console Output to Array

    - by theundertaker
    Using netsh wlan show networks mode=bssid on Windows CMD yields a listing of available wireless networks. Is it possible to convert the list, which looks something like this: Interface name : Wireless Network Connection There are 11 networks currently visible. SSID 1 : Custom Gifts Memphis Network type : Infrastructure Authentication : Open Encryption : WEP BSSID 1 : 00:24:93:0c:49:e0 Signal : 16% Radio type : 802.11g Channel : 6 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 6 9 12 18 24 36 48 54 SSID 2 : airportthru Network type : Adhoc Authentication : Open Encryption : None BSSID 1 : 62:4c:fe:9c:08:18 Signal : 53% Radio type : 802.11g Channel : 10 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54 SSID 3 : belkin.ffe Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : 08:86:3b:9c:8f:fe Signal : 23% Radio type : 802.11n Channel : 1 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54 SSID 4 : 3333 Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : 00:0f:cc:6d:ba:ac Signal : 18% Radio type : 802.11g Channel : 6 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 22 24 36 48 54 BSSID 2 : 06:02:6f:c3:06:27 Signal : 20% Radio type : 802.11g Channel : 6 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54 SSID 5 : linksys Network type : Infrastructure Authentication : Open Encryption : None BSSID 1 : 98:fc:11:69:35:46 Signal : 38% Radio type : 802.11g Channel : 6 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54 SSID 6 : iHub_0060350392e0 Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : 00:c0:02:7d:5f:4e Signal : 18% Radio type : 802.11g Channel : 11 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54 SSID 7 : TopFlight Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : 00:14:6c:7a:c4:70 Signal : 16% Radio type : 802.11g Channel : 6 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54 SSID 8 : 2WIRE430 Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : b8:e6:25:cb:56:a1 Signal : 16% Radio type : 802.11g Channel : 6 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54 SSID 9 : LUBIN Network type : Infrastructure Authentication : WPA-Personal Encryption : TKIP BSSID 1 : 00:13:10:8d:a7:32 Signal : 65% Radio type : 802.11g Channel : 6 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54 SSID 10 : TV2 Network Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : b8:c7:5d:07:6e:cf Signal : 79% Radio type : 802.11n Channel : 11 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54 SSID 11 : guywork Network type : Infrastructure Authentication : Open Encryption : WEP BSSID 1 : 00:18:e7:cf:02:20 Signal : 15% Radio type : 802.11n Channel : 6 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54 ... into an array using JavaScript or C#? I know it is but it seems like it may be rather difficult. Are there other avenues of obtaining such network information in the requested format? A JavaScript object would be perfect.

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  • Syncing large personal school-material -git-repo with things such as casual notes? Rsync, wget and Git -- or some ready tool?

    - by hhh
    My friend wants to store electrically her school -notes and process them fast, with backups. She has over 2GB -size repo already and growing all the time (mostly appended material i.e. more school notes, different formats, pdf, pictures and scanned, some text -files, etc). The goal of my friend is to process fast the notes. I suggested command like this here i.e. "# crontab -e @weekly wget --random-wait -e robots=off -U mozilla -mirror http://VeryLong.com". But I think plugging in Rsync somewhere could make it much better with Git. How would you help my friend to process and store the school -material under Git-version-controlling and still keep the size reasonable? Perhaps related rsync .git directory rsync git big repository Different scope Git/rsync mix for projects with large binaries and text files What's a good way to organize a large collection of personal scripts using git?

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  • How to be compliant with Exchange Basic SAL's

    - by Frederik Nielsen
    I am setting up an environment, where some users are on Standard SAL's, and other are on Basic SAL's. But how do I become compliant with the limitations of the Basic SAL? All they should have access to is: Personal mail folders Personal Contacts Personal Calendar Outlook Web Access Is there any powershell script that I can ran for each user, or a step by step guide to it? I am running Exchange 2010 SP2.

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  • multiple ssh aliases is selecting wrong user when forwarding

    - by Chris Beck
    I'm following the dual identity procedure for bitbucket: I have 2 bitbucket accounts ccmcbeck and chrisbeck. The former is personal, the latter is work. On my local Mac, I have this in my ~/.ssh/config Host *.work.com User chris ForwardAgent yes IdentityFile ~/.ssh/work_dsa Host bitbucket-personal HostName bitbucket.org User ccmcbeck ForwardAgent no IdentityFile ~/.ssh/bitbucket_ccmcbeck_rsa Host bitbucket-work HostName bitbucket.org User chrisbeck ForwardAgent no IdentityFile ~/.ssh/bitbucket_chrisbeck_rsa On my local Mac I ssh -T all is good, I get: $ ssh -T git@bitbucket-personal logged in as ccmcbeck. $ ssh -T git@bitbucket-work logged in as chrisbeck. On my local Mac, the ssh version is OpenSSH_6.2p2, OSSLShim 0.9.8r 8 Dec 2011 When I ssh foo.work.com to my Linux box, I get: $ ssh-add -l 1024 ... /Users/chris/.ssh/work_dsa (DSA) 2048 ... /Users/chris/.ssh/bitbucket_ccmcbeck_rsa (RSA) 2048 ... /Users/chris/.ssh/bitbucket_chrisbeck_rsa (RSA) On foo.work.com, I also have this in my ~/.ssh/config Host bitbucket-personal HostName bitbucket.org User ccmcbeck ForwardAgent no IdentityFile ~/.ssh/bitbucket_ccmcbeck_rsa Host bitbucket-work HostName bitbucket.org User chrisbeck ForwardAgent no IdentityFile ~/.ssh/bitbucket_chrisbeck_rsa However, on foo.work.com when I ssh -T, it references the wrong User for git@bitbucket-work $ ssh -T git@bitbucket-personal logged in as ccmcbeck. $ ssh -T git@bitbucket-work logged in as ccmcbeck. On foo.work.com, the ssh version is OpenSSH_4.3p2, OpenSSL 0.9.8e-fips-rhel5 01 Jul 2008 Why is my configuration causing foo.work.com to reference the wrong User?

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  • How Do I Properly Run OfflineIMAP in a Crontab

    - by alharaka
    Installed Fedora. # cat /etc/redhat_release | awk ' { print F "> " $0; print ""; }' Fedora release 14 (Laughlin) Installed offlineimap from yum, cuz I'm lazy these days. # yum info offlineimap | awk ' { print F "> " $0; print ""; }' Loaded plugins: langpacks, presto, refresh-packagekit Adding en_US to language list Installed Packages Name : offlineimap Arch : noarch Version : 6.2.0 Release : 2.fc14 Size : 611 k Repo : installed From repo : fedora Summary : Powerful IMAP/Maildir synchronization and reader support URL : http://software.complete.org/offlineimap/ License : GPLv2+ Description : OfflineIMAP is a tool to simplify your e-mail reading. With : OfflineIMAP, you can read the same mailbox from multiple : computers. You get a current copy of your messages on each : computer, and changes you make one place will be visible on all : other systems. For instance, you can delete a message on your home : computer, and it will appear deleted on your work computer as : well. OfflineIMAP is also useful if you want to use a mail reader : that does not have IMAP support, has poor IMAP support, or does : not provide disconnected operation. And, lo and behold, every time I run offlineimap and try to redirect output in a crontab, it does not work. Below is my .offlineimaprc. [general] ui = TTY.TTYUI accounts = Personal, Work maxsyncaccounts = 3 [Account Personal] localrepository = Local.Personal remoterepository = Remote.Personal [Account Work] localrepository = Local.Work remoterepository = Remote.Work [Repository Local.Personal] type = Maildir localfolders = ~/mail/gmail [Repository Local.Work] type = Maildir localfolders = ~/mail/companymail [Repository Remote.Personal] type = IMAP remotehost = imap.gmail.com remoteuser = [email protected] remotepass = password ssl = yes maxconnections = 4 # Otherwise "deleting" a message will just remove any labels and # retain the message in the All Mail folder. realdelete = no [Repository Remote.Work] type = IMAP remotehost = server.company.tld remoteuser = username remotepass = password ssl = yes maxconnections = 4 I have tried TTY.TTYUI, NonInteractive.Quiet and NonInteractive.Basic with different variations. With or without redirection, the crontab entries I try cause problems. $ crontab -l | awk ' { print F "> " $0; print ""; }' */5 * * * * offlineimap >> ~/mail/logs/offlineimap.log 2>&1 */5 * * * * offlineimap I always get the same damn error ERROR: No UIs were found usable!. What am I doing wrong!?

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  • Change authentication wifi WPA to WEP on Windows 8

    - by Kites
    I use netsh wlan set hostednetwork mode=allow ssid=Kites key=phambaoViet netsh wlan start hostednetwork To share WiFi from LAN network on laptop (Windows 8) to my other device. When I show information netsh wlan show hostednetwork the supported authentication is WPA. My device support authentication WEP only. How can I change the authentication to WEP? Infomation: Interface name: Wi-Fi Driver : Qualcomm Atheros AR9002WB-1NG Wireless Network A dapter Vendor : Qualcomm Atheros Communications Inc. Provider : Microsoft Date : 03/07/2012 Version : 3.0.0.130 INF file : C:\Windows\INF\netathrx.inf Files : 2 total C:\Windows\system32\DRIVERS\athrx.sys C:\Windows\system32\drivers\vwifibus.sys Type : Native Wi-Fi Driver Radio types supported : 802.11b 802.11g 802.11n FIPS 140-2 mode supported : Yes 802.11w Management Frame Protection supported : Yes Hosted network supported : Yes Authentication and cipher supported in infrastructure mode: Open None Open WEP-40bit Open WEP-104bit Open WEP WPA-Enterprise TKIP WPA-Personal TKIP WPA2-Enterprise TKIP WPA2-Personal TKIP Vendor defined TKIP WPA2-Enterprise Vendor defined Vendor defined Vendor defined WPA-Enterprise CCMP WPA-Personal CCMP WPA2-Enterprise CCMP Vendor defined CCMP WPA2-Enterprise Vendor defined Vendor defined Vendor defined WPA2-Personal CCMP Vendor defined Vendor defined Authentication and cipher supported in ad-hoc mode: Open None Open WEP-40bit Open WEP-104bit Open WEP WPA2-Personal CCMP Vendor defined Vendor defined

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  • How can I start hostednetwork on Windows 7?

    - by Pirozek
    When I type in admin console command to start hostednetwork netsh wlan start hostednetwork it gives me this: The hosted network couldn't be started. The group or resource is not in the correct state to perform the requested operation. There is a hotfix from Microsoft but it didn't help me. Any advice? C:\Users\Pirozek>netsh wlan show driver Interface name: Wireless Network Connection 3 Driver : D-Link AirPlus DWL-G520 Wireless PCI Adapter(rev .B) Vendor : Atheros Communications Inc. Provider : Atheros Communications Inc. Date : 8.7.2009 Version : 8.0.0.171 INF file : C:\Windows\INF\oem108.inf Files : 2 total C:\Windows\system32\DRIVERS\athrx.sys C:\Windows\system32\drivers\vwifibus.sys Type : Native Wi-Fi Driver Radio types supported : 802.11b 802.11g FIPS 140-2 mode supported : Yes Hosted network supported : Yes Authentication and cipher supported in infrastructure mode: Open None Open WEP-40bit Shared WEP-40bit Open WEP-104bit Shared WEP-104bit Open WEP Shared WEP WPA-Enterprise TKIP WPA-Personal TKIP WPA2-Enterprise TKIP WPA2-Personal TKIP Vendor defined TKIP WPA2-Enterprise Vendor defined Vendor defined Vendor defined WPA-Enterprise CCMP WPA-Personal CCMP WPA2-Enterprise CCMP Vendor defined CCMP WPA2-Enterprise Vendor defined Vendor defined Vendor defined WPA2-Personal CCMP Authentication and cipher supported in ad-hoc mode: Open None Open WEP-40bit Open WEP-104bit Open WEP WPA2-Personal CCMP

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  • Good support to multiple desktops AND multiple monitors in Linux (Ubuntu)?

    - by Somebody still uses you MS-DOS
    I'm starting to have A LOT of opened windows in my machine. Sometimes within a project, I have e-mail/task management/personal e-mail/twitter, and a lot of different opened applications/terminal in my Linux environment. Nowadays I have 4 worspaces: Corporate management (e-mail) and corporate messenger; Work (Documents, Requisites) Dev (Development, All gVim windows, terminal and Firefox for development) Personal (Personal stuff: personal e-mail, delicious, twitter and so on) Sometimes it would be interesting to have different workspaces to projects instead of this configuration I have nowadays that are classes of work (bad name, I know, but I think you got the idea). I'm starting to think about using two monitors: one with Corporate Management, Work and Personal. The second monitor is only the development state: each workspace here is about a project being worked on instead of groups of works like before. A workspace may be implementing different classes for example. My question is: I just want to change to a second monitor using the mouse. I want to still be able to change workspaces in the same monitor using keyboard shortcuts. The keyboard shortcuts wouldn't change monitors, just worskpaces on the same monitor. Does Linux (Ubuntu 10.04 Lucid Lynx) support this envisioned setup? If so, how?

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  • Should my web app have its own domain name?

    - by Daniero
    I'm going to get a domain name for my personal web page. It will contain my blog, photos and other personal stuff, plus different web apps and tools that I'm working on. I have put quite a lot of work in one of the web apps, and I think it has great potential. It covers a niche in a way that no other page has done before and I can see great possibilities to expand it. Via links to webstores and ads I think it could even make some money, and if I play it right this could be the place to go when you're into the specific niche that it covers (sorry for being so vague). My question is, would it be better for a (potentially great) web app like this to have its own domain name (nameofmyapp.com) instead of being a subpage of my personal page (mypersonaldomain.com/nameofmyapp)? Is the web app more likely to be found by others, via Google etc, with its own domain name? Could a "subpage" give more attention (visitors) to my personal page? pros and cons?

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  • XSL using apply templates and match instead of call template

    - by AdRock
    I am trying to make the transition from using call-template to using applay templates and match but i'm not getting any data displayed only what is between the volunteer tags. When i use call template it works fine but it was suggested that i use applay-templates and match and not it doesn't work Any ideas how to make this work? I can then applay it to all my stylesheets. <?xml version="1.0" encoding="ISO-8859-1"?> <xsl:stylesheet version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform"> <xsl:key name="volunteers-by-region" match="volunteer" use="region" /> <xsl:template name="hoo" match="/"> <html> <head> <title>Registered Volunteers</title> <link rel="stylesheet" type="text/css" href="volunteer.css" /> </head> <body> <h1>Registered Volunteers</h1> <h3>Ordered by the username ascending</h3> <h3>Grouped by the region</h3> <xsl:for-each select="folktask/member[user/account/userlevel='2']"> <xsl:for-each select="volunteer[count(. | key('volunteers-by-region', region)[1]) = 1]"> <xsl:sort select="region" /> <xsl:for-each select="key('volunteers-by-region', region)"> <xsl:sort select="folktask/member/user/personal/name" /> <div class="userdiv"> <xsl:apply-templates/> <!--<xsl:call-template name="member_userid"> <xsl:with-param name="myid" select="../user/@id" /> </xsl:call-template> <xsl:call-template name="member_name"> <xsl:with-param name="myname" select="../user/personal/name" /> </xsl:call-template>--> </div> </xsl:for-each> </xsl:for-each> </xsl:for-each> <xsl:if test="position()=last()"> <div class="count"><h2>Total number of volunteers: <xsl:value-of select="count(/folktask/member/user/account/userlevel[text()=2])"/></h2></div> </xsl:if> </body> </html> </xsl:template> <xsl:template match="folktask/member"> <xsl:apply-templates select="user/@id"/> <xsl:apply-templates select="user/personal/name"/> </xsl:template> <xsl:template match="user/@id"> <div class="heading bold"><h2>USER ID: <xsl:value-of select="." /></h2></div> </xsl:template> <xsl:template match="user/personal/name"> <div class="small bold">NAME:</div> <div class="large"><xsl:value-of select="." /></div> </xsl:template> </xsl:stylesheet> and my xml file <folktask xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="folktask.xsd"> <member> <user id="1"> <personal> <name>Abbie Hunt</name> <sex>Female</sex> <address1>108 Access Road</address1> <address2></address2> <city>Wells</city> <county>Somerset</county> <postcode>BA5 8GH</postcode> <telephone>01528927616</telephone> <mobile>07085252492</mobile> <email>[email protected]</email> </personal> <account> <username>AdRock</username> <password>269eb625e2f0cf6fae9a29434c12a89f</password> <userlevel>4</userlevel> <signupdate>2010-03-26T09:23:50</signupdate> </account> </user> <volunteer id="1"> <roles></roles> <region>South West</region> </volunteer> </member> <member> <user id="2"> <personal> <name>Aidan Harris</name> <sex>Male</sex> <address1>103 Aiken Street</address1> <address2></address2> <city>Chichester</city> <county>Sussex</county> <postcode>PO19 4DS</postcode> <telephone>01905149894</telephone> <mobile>07784467941</mobile> <email>[email protected]</email> </personal> <account> <username>AmbientExpert</username> <password>8e64214160e9dd14ae2a6d9f700004a6</password> <userlevel>2</userlevel> <signupdate>2010-03-26T09:23:50</signupdate> </account> </user> <volunteer id="2"> <roles>Van Driver</roles> <region>South Central</region> </volunteer> </member> <member> <user id="3"> <personal> <name>Skye Saunders</name> <sex>Female</sex> <address1>31 Anns Court</address1> <address2></address2> <city>Cirencester</city> <county>Gloucestershire</county> <postcode>GL7 1JG</postcode> <telephone>01958303514</telephone> <mobile>07260491667</mobile> <email>[email protected]</email> </personal> <account> <username>BigUndecided</username> <password>ea297847f80e046ca24a8621f4068594</password> <userlevel>2</userlevel> <signupdate>2010-03-26T09:23:50</signupdate> </account> </user> <volunteer id="3"> <roles>Scaffold Erector</roles> <region>South West</region> </volunteer> </member> </folktask>

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  • 8 Backup Tools Explained for Windows 7 and 8

    - by Chris Hoffman
    Backups on Windows can be confusing. Whether you’re using Windows 7 or 8, you have quite a few integrated backup tools to think about. Windows 8 made quite a few changes, too. You can also use third-party backup software, whether you want to back up to an external drive or back up your files to online storage. We won’t cover third-party tools here — just the ones built into Windows. Backup and Restore on Windows 7 Windows 7 has its own Backup and Restore feature that lets you create backups manually or on a schedule. You’ll find it under Backup and Restore in the Control Panel. The original version of Windows 8 still contained this tool, and named it Windows 7 File Recovery. This allowed former Windows 7 users to restore files from those old Windows 7 backups or keep using the familiar backup tool for a little while. Windows 7 File Recovery was removed in Windows 8.1. System Restore System Restore on both Windows 7 and 8 functions as a sort of automatic system backup feature. It creates backup copies of important system and program files on a schedule or when you perform certain tasks, such as installing a hardware driver. If system files become corrupted or your computer’s software becomes unstable, you can use System Restore to restore your system and program files from a System Restore point. This isn’t a way to back up your personal files. It’s more of a troubleshooting feature that uses backups to restore your system to its previous working state. Previous Versions on Windows 7 Windows 7′s Previous Versions feature allows you to restore older versions of files — or deleted files. These files can come from backups created with Windows 7′s Backup and Restore feature, but they can also come from System Restore points. When Windows 7 creates a System Restore point, it will sometimes contain your personal files. Previous Versions allows you to extract these personal files from restore points. This only applies to Windows 7. On Windows 8, System Restore won’t create backup copies of your personal files. The Previous Versions feature was removed on Windows 8. File History Windows 8 replaced Windows 7′s backup tools with File History, although this feature isn’t enabled by default. File History is designed to be a simple, easy way to create backups of your data files on an external drive or network location. File History replaces both Windows 7′s Backup and Previous Versions features. Windows System Restore won’t create copies of personal files on Windows 8. This means you can’t actually recover older versions of files until you enable File History yourself — it isn’t enabled by default. System Image Backups Windows also allows you to create system image backups. These are backup images of your entire operating system, including your system files, installed programs, and personal files. This feature was included in both Windows 7 and Windows 8, but it was hidden in the preview versions of Windows 8.1. After many user complaints, it was restored and is still available in the final version of Windows 8.1 — click System Image Backup on the File History Control Panel. Storage Space Mirroring Windows 8′s Storage Spaces feature allows you to set up RAID-like features in software. For example, you can use Storage Space to set up two hard disks of the same size in a mirroring configuration. They’ll appear as a single drive in Windows. When you write to this virtual drive, the files will be saved to both physical drives. If one drive fails, your files will still be available on the other drive. This isn’t a good long-term backup solution, but it is a way of ensuring you won’t lose important files if a single drive fails. Microsoft Account Settings Backup Windows 8 and 8.1 allow you to back up a variety of system settings — including personalization, desktop, and input settings. If you’re signing in with a Microsoft account, OneDrive settings backup is enabled automatically. This feature can be controlled under OneDrive > Sync settings in the PC settings app. This feature only backs up a few settings. It’s really more of a way to sync settings between devices. OneDrive Cloud Storage Microsoft hasn’t been talking much about File History since Windows 8 was released. That’s because they want people to use OneDrive instead. OneDrive — formerly known as SkyDrive — was added to the Windows desktop in Windows 8.1. Save your files here and they’ll be stored online tied to your Microsoft account. You can then sign in on any other computer, smartphone, tablet, or even via the web and access your files. Microsoft wants typical PC users “backing up” their files with OneDrive so they’ll be available on any device. You don’t have to worry about all these features. Just choose a backup strategy to ensure your files are safe if your computer’s hard disk fails you. Whether it’s an integrated backup tool or a third-party backup application, be sure to back up your files.

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  • Top 4 Lame Tech Blogging Posts

    - by jkauffman
    From a consumption point of view, tech blogging is a great resource for one-off articles on niche subjects. If you spend any time reading tech blogs, you may find yourself running into several common, useless types of posts tech bloggers slip into. Some of these lame posts may just be natural due to common nerd psychology, and some others are probably due to lame, lemming-like laziness. I’m sure I’ll do my fair share of fitting the mold, but I quickly get bored when I happen upon posts that hit these patterns without any real purpose or personal touches. 1. The Content Regurgitation Posts This is a common pattern fueled by the starving pan-handlers in the web traffic economy. These are posts that are terse opinions or addendums to an existing post. I commonly see these involve huge block quotes from the linked article which almost always produces over 50% of the post itself. I’ve accidentally gone to these posts when I’m knowingly only interested in the source material. Web links can degrade as well, so if the source link is broken, then, well, I’m pretty steamed. I see this occur with simple opinions on technologies, Stack Overflow solutions, or various tech news like posts from Microsoft. It’s not uncommon to go to the linked article and see the author announce that he “added a blog post” as a response or summary of the topic. This is just rude, but those who do it are probably aware of this. It’s a matter of winning that sweet, juicy web traffic. I doubt this leeching is fooling anybody these days. I would like to rally human dignity and urge people to avoid these types of posts, and just leave a comment on the source material. 2. The “Sorry I Haven’t Posted In A While” Posts This one is far too common. You’ll most likely see this quote somewhere in the body of the offending post: I have been really busy. If the poster is especially guilt-ridden, you’ll see a few volleys of excuses. Here are some common reasons I’ve seen, which I’ll list from least to most painfully awkward. Out of town Vague allusions to personal health problems (these typically includes phrases like “sick”, “treatment'”, and “all better now!”) “Personal issues” (which I usually read as "divorce”) Graphic or specific personal health problems (maximum awkwardness potential is achieved if you see links to charity fund websites) I can’t help but to try over-analyzing why this occurs. Personally, I see this an an amalgamation of three plain factors: Life happens Us nerds are duty-driven, and driven to guilt at personal inefficiencies Tech blogs can become personal journals I don’t think we can do much about the first two, but on the third I think we could certainly contain our urges. I’m a pretty boring guy and, whether or I like it or not, I have an unspoken duty to protect the world from hearing about my unremarkable existence. Nobody cares what kind of sandwich I’m eating. Similarly, if I disappear for a while, it’s unlikely that anybody who happens upon my blog would care why. Rest assured, if I stop posting for a while due to a vasectomy, you will be the first to know. 3. The “At A Conference”, or “Conference Review” Posts I don’t know if I’m like everyone else on this one, but I have never been successfully interested in these posts. It even sounds like a good idea: if I can’t make it to a particular conference (like the KCDC this year), wouldn’t I be interested in a concentrated summary of events? Apparently, no! Within this realm, I’ve never read a post by a blogger that held my interest. What really baffles is is that, for whatever reason, I am genuinely engaged and interested when talking to someone in person regarding the same topic. I have noticed the same phenomenon when hearing about others’ vacations. If someone sends me an email about their vacation, I gloss over it and forget about it quickly. In contrast, if I’m speaking to that individual in person about their vacation, I’m actually interested. I’m unsure why the written medium eradicates the intrigue. I was raised by a roaming pack of friendly wild video games, so that may be a factor. 4. The “Top X Number of Y’s That Z” Posts I’ve seen this one crop up a lot more in the past few of years. Here are some fabricated examples: 5 Easy Ways to Improve Your Code Top 7 Good Habits Programmers Learn From Experience The 8 Things to Consider When Giving Estimates Top 4 Lame Tech Blogging Posts These are attention-grabbing headlines, and I’d assume they rack up hits. In fact, I enjoy a good number of these. But, I’ve been drawn to articles like this just to find an endless list of identically formatted posts on the blog’s archive sidebar. Often times these posts have overlapping topics, too. These types of posts give the impression that the author has given thought to prioritize and organize the points as a result of a comprehensive consideration of a particular topic. Did the author really weigh all the possibilities when identifying the “Top 4 Lame Tech Blogging Patterns”? Unfortunately, probably not. What a tool. To reiterate, I still enjoy the format, but I feel it is abused. Nowadays, I’m pretty skeptical when approaching posts in this format. If these trends continue, my brain will filter these blog posts out just as effectively as it ignores the encroaching “do xxx with this one trick” advertisements. Conclusion To active blog readers, I hope my guide has served you precious time in being able to identify lame blog posts at a glance. Save time and energy by skipping over the chaff of the internet! And if you author a blog, perhaps my insight will help you to avoid the occasional urge to produce these needless filler posts.

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  • What I&rsquo;m Up To: November 2012

    - by Brian T. Jackett
    This is a short personal post to let any regular readers know what I’m up to (and why I’ll be in reduced blogging mode for a bit). Writing 2 chapters for a SharePoint 2013 book (more to announce closer to publish date) Doing research, proof of concepts, and testing for above said writing Developing a SharePoint PowerShell diagnostic script to clean up issues found by the Health Analyzer Prepping for teaching SharePoint 2013 content to customers    There are some other community and personal commitments taking up my time (in addition to normal work responsibilities).  Since the number of hours in a day is limited to 24 hours I’m making a late addition to my goals for 2012 for the year of learning and adopting more personal productivity practices.  Before the end of this year I’ll be posting a couple that I’ve already adopted that are working well for me.  Scott Hanselman posted a great video recently that sparked me down this path.  I highly recommend you watch.   “It’s not what you read it’s what you ignore” video – Scott Hanselman http://www.hanselman.com/blog/ItsNotWhatYouReadItsWhatYouIgnoreVideoOfScottHanselmansPersonalProductivityTips.aspx         -Frog Out

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  • LibreOffice Writer Error due to a lock file

    - by Brad
    Every time I try to open a word document I get this error. LibreOffice 3.5 Either another instance of LibreOffice is accessing your personal settings or your personal settings are locked. Simultaneous access can lead to inconsistencies in your personal settings. Before continuing, you should make sure user "closes LibreOffice on host". Do you want to continue? I've been onto different forums to find out a remedy but nothing yet. I've recently done a fresh install of 12.04 (64bit) and have been having some issues with different programs and have been able to work through most of them but this one, I'm lost.

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  • Seizing the Moment with Mobility

    - by Divya Malik
    Empowering people to work where they want to work is becoming more critical now with the consumerisation of technology. Employees are bringing their own devices to the workplace and expecting to be productive wherever they are. Sales people welcome the ability to run their critical business applications where they can be most effective which is typically on the road and when they are still with the customer. Oracle has invested many years of research in understanding customer's Mobile requirements. “The keys to building the best user experience were building in a lot of flexibility in ways to support sales, and being useful,” said Arin Bhowmick, Director, CRM, for the Applications UX team. “We did that by talking to and analyzing the needs of a lot of people in different roles.” The team studied real-life sales teams. “We wanted to study salespeople in context with their work,” Bhowmick said. “We studied all user types in the CRM world because we wanted to build a user interface and user experience that would cater to sales representatives, marketing managers, sales managers, and more. Not only did we do studies in our labs, but also we did studies in the field and in mobile environments because salespeople are always on the go.” Here is a recent post from Hernan Capdevila, Vice President, Oracle Fusion Apps which was featured on the Oracle Applications Blog.  Mobile devices are forcing a paradigm shift in the workplace – they’re changing the way businesses can do business and the type of cultures they can nurture. As our customers talk about their mobile needs, we hear them saying they want instant-on access to enterprise data so workers can be more effective at their jobs anywhere, anytime. They also are interested in being more cost effective from an IT point of view. The mobile revolution – with the idea of BYOD (bring your own device) – has added an interesting dynamic because previously IT was driving the employee device strategy and ecosystem. That's been turned on its head with the consumerization of IT. Now employees are figuring out how to use their personal devices for work purposes and IT has to figure out how to adapt. Blurring the Lines between Work and Personal Life My vision of where businesses will be five years from now is that our work lives and personal lives will be more interwoven together. In turn, enterprises will have to determine how to make employees’ work lives fit more into the fabric of their personal lives. And personal devices like smartphones are going to drive significant business value because they let us accomplish things very incrementally. I can be sitting on a train or in a taxi and be productive. At the end of any meeting, I can capture ideas and tasks or follow up with people in real time. Mobile devices enable this notion of seizing the moment – capitalizing on opportunities that might otherwise have slipped away because we're not connected. For the industry shapers out there, this is game changing. The lean and agile workforce is definitely the future. This notion of the board sitting down with the executive team to lay out strategic objectives for a three- to five-year plan, bringing in HR to determine how they're going to staff the strategic activities, kicking off the execution, and then revisiting the plan in three to five years to create another three- to five-year plan is yesterday's model. Businesses that continue to approach innovating in that way are in the dinosaur age. Today it's about incremental planning and incremental execution, which requires a lot of cohesion and synthesis within the workforce. There needs to be this interweaving notion within the workforce about how ideas cascade down, how people engage, how they stay connected, and how insights are shared. How to Survive and Thrive in Today’s Marketplace The notion of Facebook isn’t new. We lived it pre-Internet days with America Online and Prodigy – Facebook is just the renaissance of these services in a more viral and pervasive way. And given the trajectory of the consumerization of IT with people bringing their personal tooling to work, the enterprise has no option but to adapt. The sooner that businesses realize this from a top-down point of view the sooner that they will be able to really drive significant innovation and adapt to the marketplace. There are a small number of companies right now (I think it's closer to 20% rather than 80%, but the number is expanding) that are able to really innovate in this incremental marketplace. So from a competitive point of view, there's no choice but to be social and stay connected. By far the majority of users on Facebook and LinkedIn are mobile users – people on iPhones, smartphones, Android phones, and tablets. It's not the couch people, right? It's the on-the-go people – those people at the coffee shops. Usually when you're sitting at your desk on a big desktop computer, typically you have better things to do than to be on Facebook. This is a topic I'm extremely passionate about because I think mobile devices are game changing. Mobility delivers significant value to businesses – it also brings dramatic simplification from a functional point of view and transforms our work life experience. Hernan Capdevila Vice President, Oracle Applications Development

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  • Google Places Review - Owner or Business Name?

    - by Svengali
    I currently manage a Google Places Business, where we have received several reviews. I am wanting to respond to these reviews but I want to respond as the company, not as myself. I am the 'owner' of the page, it is through my personal gmail address. Like Facebook, when replying to comments and posts by other users on the business' wall, you reply as the actual business, not as your personal name. Is this the case with Google Places? If not, how can I get it so the reviews are posted as the company name, not my personal name?

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  • Do I need multiple accounts in Facebook for each of my product site?

    - by John
    I've a dozen sites which include for-profit ones as well as for charity. For each site I've created a Facebook company/charity account. After creating those accounts it dawned on me that I could as well have created a new page for each of my site from my personal account only even if a site has multiple product pages. What'll be the right strategy? Also as per Facebook terms we can have only single personal account. I do have single personal account only but for each site I've created only company pages. I hope I'm not violating the facebook terms.

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  • JSON posting, am i pushing JSON too far?

    - by joe90
    Im just wondering if I am pushing JSON too far? and if anyone has hit this before? I have a xml file: <?xml version="1.0" encoding="UTF-8"?> <customermodel:Customer xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:customermodel="http://customermodel" xmlns:personal="http://customermodel/personal" id="1" age="1" name="Joe"> <bankAccounts xsi:type="customermodel:BankAccount" accountNo="10" bankName="HSBC" testBoolean="true" testDate="2006-10-23" testDateTime="2006-10-23T22:15:01+08:00" testDecimal="20.2" testTime="22:15:01+08:00"> <count>0</count> <bankAddressLine>HSBC</bankAddressLine> <bankAddressLine>London</bankAddressLine> <bankAddressLine>31 florence</bankAddressLine> <bankAddressLine>Swindon</bankAddressLine> </bankAccounts> </customermodel:Customer> Which contains elements and attributes.... Which when i convert to JSON gives me: {"customermodel:Customer":{"id":"1","name":"Joe","age":"1","xmlns:xsi":"http://www.w3.org/2001/XMLSchema-instance","bankAccounts":{"testDate":"2006-10-23","testDecimal":"20.2","count":"0","testDateTime":"2006-10-23T22:15:01+08:00","bankAddressLine":["HSBC","London","31 florence","Swindon"],"testBoolean":"true","bankName":"HSBC","accountNo":"10","xsi:type":"customermodel:BankAccount","testTime":"22:15:01+08:00"},"xmlns:personal":"http://customermodel/personal","xmlns:customermodel":"http://customermodel"}} So then i send this too the client.. which coverts to a js object (or whatever) edits some values (the elements) and then sends it back to the server. So i get the JSON string, and convert this back into XML: <customermodel:Customer> <id>1</id> <age>1</age> <name>Joe</name> <xmlns:xsi>http://www.w3.org/2001/XMLSchema-instance</xmlns:xsi> <bankAccounts> <testDate>2006-10-23</testDate> <testDecimal>20.2</testDecimal> <testDateTime>2006-10-23T22:15:01+08:00</testDateTime> <count>0</count> <bankAddressLine>HSBC</bankAddressLine> <bankAddressLine>London</bankAddressLine> <bankAddressLine>31 florence</bankAddressLine> <bankAddressLine>Swindon</bankAddressLine> <accountNo>10</accountNo> <bankName>HSBC</bankName> <testBoolean>true</testBoolean> <xsi:type>customermodel:BankAccount</xsi:type> <testTime>22:15:01+08:00</testTime> </bankAccounts> <xmlns:personal>http://customermodel/personal</xmlns:personal> <xmlns:customermodel>http://customermodel</xmlns:customermodel> </customermodel:Customer> And there is the problem, is doesn't seem to know the difference between elements/attributes so i can not check against a XSD to check this is now valid? Is there a solution to this? I cannot be the first to hit this problem?

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  • Zend framework controller action helper

    - by guptanikhilchandra
    I am getting fatal error after adding the action helper class. I am trying to load layout corresponding to called layout. Following is my code snippet: First of all i added a helper class under application/controller/helpers: class Zend_Controller_Action_Helper_Layout extends Zend_Controller_Action_Helper_Abstract { public $pluginLoader; public function __construct() { // TODO Auto-generated Constructor $this->pluginLoader = new Zend_Loader_PluginLoader (); } public function preDispatch() { $bootstrap = $this->getActionController()->getInvokeArg('bootstrap'); $config = $bootstrap->getOptions(); $module = $this->getRequest()->getModuleName(); if (isset($config[$module]['resources']['layout']['layout'])) { $layoutScript = $config[$module]['resources']['layout']['layout']; $this->getActionController()->getHelper('layout')->setLayout($layoutScript); } } } Then i added a loader in bootstrap.php: protected function _initLayoutHelper() { $this->bootstrap('frontController'); Zend_Controller_Action_HelperBroker::addPath(APPLICATION_PATH .'/controllers/helpers'); $layout = Zend_Controller_Action_HelperBroker::addHelper(new Zend_Controller_Action_Helper_Layout()); } Following is my application.ini: [production] autoloaderNamespaces.tree = "Tree_" phpSettings.display_startup_errors = 0 phpSettings.display_errors = 0 includePaths.library = APPLICATION_PATH "/../library" bootstrap.path = APPLICATION_PATH "/Bootstrap.php" bootstrap.class = "Bootstrap" resources.frontController.controllerDirectory = APPLICATION_PATH "/controllers" resources.frontController.moduleDirectory = APPLICATION_PATH "/modules" resources.frontController.helperDirectory = APPLICATION_PATH "/controllers/helpers" resources.modules[] = "" contact.resources.frontController.defaultControllerName = "index" resources.layout.layoutPath = APPLICATION_PATH "/layouts/scripts" resources.layout.layout = layout admin.resources.layout.layout = admin admin.resources.layout.layoutPath = APPLICATION_PATH "/layouts/scripts" resources.view[] = [staging : production] [testing : production] phpSettings.display_startup_errors = 1 phpSettings.display_errors = 1 [development : production] phpSettings.display_startup_errors = 1 phpSettings.display_errors = 1 While running this code i am getting following errors: Warning: include(Zend\Controller\Action\Helper\LayoutLoader.php) [function.include]: failed to open stream: No such file or directory in D:\personal\proj\renovate\library\Zend\Loader.php on line 83 Warning: include() [function.include]: Failed opening 'Zend\Controller\Action\Helper\LayoutLoader.php' for inclusion (include_path='D:\personal\proj\renovate\application/../library;D:\personal\proj\renovate\library;.;C:\php5\pear') in D:\personal\proj\renovate\library\Zend\Loader.php on line 83 Fatal error: Class 'Zend_Controller_Action_Helper_LayoutLoader' not found in D:\personal\proj\renovate\application\Bootstrap.php on line 33 Kindly let me know, how can i come out from this issue. I am beginner in Zend Framework. Thanks Nikhil

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  • Any impact of restart OWSTIMER every hour?

    - by Khun
    I found OWSTIMER consume a lot of memory during create personal sites. (I have to pre-create personal sites for many users) After googling I found some suggestion to restart OWSTIMER but it’ll grow up again after create several personal sites. So I have to restart OWSTIMER every hour. Did you know any impact of restart OWSTIMER every hour? Thank you

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  • Productivity Tips

    - by Brian T. Jackett
    A few months ago during my first end of year review at Microsoft I was doing an assessment of my year.  One of my personal goals to come out of this reflection was to improve my personal productivity.  While I hear many people say “I wish I had more hours in the day so that I could get more done” I feel like that is the wrong approach.  There is an inherent assumption that you are being productive with your time that you already have and thus more time would allow you to be as productive given more time.    Instead of wishing I could add more hours to the day I’ve begun adopting a number of processes or behavior changes in my personal life to make better use of my time with the goal of improving productivity.  The areas of focus are as follows: Focus Processes Tools Personal health Email Note: A number of these topics have spawned from reading Scott Hanselman’s blog posts on productivity, reading of David Allen’s book Getting Things Done, and discussions with friends and coworkers who had great insights into this topic.   Focus Pre-reading / viewing: Overcome your work addiction Millennials paralyzed by choice Its Not What You Read Its What You Ignore (Scott Hanselman video)    I highly recommend Scott Hanselman’s video above and this post before continuing with this article.  It is well worth the 40+ mins price of admission for the video and couple minutes for article.  One key takeaway for me was listing out my activities in an average week and realizing which ones held little or no value to me.  We all have a finite amount of time to work each day.  Do you know how much time and effort you spend on various aspects of your life (family, friends, religion, work, personal happiness, etc.)?  Do your actions and commitments reflect your priorities?    The biggest time consumers with little value for me were time spent on social media services (Twitter and Facebook), playing an MMO video game, and watching TV.  I still check up on Facebook, Twitter, Microsoft internal chat forums, and other services to keep contact with others but I’ve reduced that time significantly.  As for TV I’ve cut the cord and no longer subscribe to cable TV.  Instead I use Netflix, RedBox, and over the air channels but again with reduced time consumption.  With the time I’ve freed up I’m back to working out 2-3 times a week and reading 4 nights a week (both of which I had been neglecting previously).  I’ll mention a few tools for helping measure your time in the Tools section.   Processes    Do not multi-task.  I’ll say it again.  Do not multi-task.  There is no such thing as multi tasking.  The human brain is optimized to work on one thing at a time.  When you are “multi-tasking” you are really doing 2 or more things at less than 100%, usually by a wide margin.  I take pride in my work and when I’m doing something less than 100% the results typically degrade rapidly.    Now there are some ways of bending the rules of physics for this one.  There is the notion of getting a double amount of work done in the same timeframe.  Some examples would be listening to podcasts / watching a movie while working out, using a treadmill as your work desk, or reading while in the bathroom.    Personally I’ve found good results in combining one task that does not require focus (making dinner, playing certain video games, working out) and one task that does (watching a movie, listening to podcasts).  I believe this is related to me being a visual and kinesthetic (using my hands or actually doing it) learner.  I’m terrible with auditory learning.  My fiance and I joke that sometimes we talk and talk to each other but never really hear each other.   Goals / Tasks    Goals can give us direction in life and a sense of accomplishment when we complete them.  Goals can also overwhelm us and give us a sense of failure when we don’t complete them.  I propose that you shift your perspective and not dwell on all of the things that you haven’t gotten done, but focus instead on regularly setting measureable goals that are within reason of accomplishing.    At the end of each time frame have a retrospective to review your progress.  Do not feel guilty about what you did not accomplish.  Feel proud of what you did accomplish and readjust your goals for the next time frame to more attainable goals.  Here is a sample schedule I’ve seen proposed by some.  I have not consistently set goals for each timeframe, but I do typically set 3 small goals a day (this blog post is #2 for today). Each day set 3 small goals Each week set 3 medium goals Each month set 1 large goal Each year set 2 very large goals   Tools    Tools are an extension of our human body.  They help us extend beyond what we can physically and mentally do.  Below are some tools I use almost daily or have found useful as of late. Disclaimer: I am not getting endorsed to promote any of these products.  I just happen to like them and find them useful. Instapaper – Save internet links for reading later.  There are many tools like this but I’ve found this to be a great one.  There is even a “read it later” JavaScript button you can add to your browser so when you navigate to a site it will then add this to your list. Stacks for Instapaper – A Windows Phone 7 app for reading my Instapaper articles on the go.  It does require a subscription to Instapaper (nominal $3 every three months) but is easily worth the cost.  Alternatively you can set up your Kindle to sync with Instapaper easily but I haven’t done so. SlapDash Podcast – Apps for Windows Phone and  Windows 8 (possibly other platforms) to sync podcast viewing / listening across multiple devices.  Now that I have my Surface RT device (which I love) this is making my consumption easier to manage. Feed Reader – Simple Windows 8 app for quickly catching up on my RSS feeds.  I used to have hundreds of unread items all the time.  Now I’m down to 20-50 regularly and it is much easier and faster to consume on my Surface RT.  There is also a free version (which I use) and I can’t see much different between the free and paid versions currently. Rescue Time – Have you ever wondered how much time you’ve spent on websites vs. email vs. “doing work”?  This service tracks your computer actions and then lets you report on them.  This can help you quantitatively identify areas where your actions are not in line with your priorities. PowerShell – Windows automation tool.  It is now built into every client and server OS.  This tool has saved me days (and I mean the full 24 hrs worth) of time and effort in the past year alone.  If you haven’t started learning PowerShell and you administrating any Windows OS or server product you need to start today. Various blogging tools – I wrote a post a couple years ago called How I Blog about my blogging process and tools used.  Almost all of it still applies today.   Personal Health    Some of these may be common sense or debatable, but I’ve found them to help prioritize my daily activities. Get plenty of sleep on a regular basis.  Sacrificing sleep too many nights a week negatively impacts your cognition, attitude, and overall health. Exercise at least three days.  Exercise could be lifting weights, taking the stairs up multiple flights of stairs, walking for 20 mins, or a number of other "non-traditional” activities.  I find that regular exercise helps with sleep and improves my overall attitude. Eat a well balanced diet.  Too much sugar, caffeine, junk food, etc. are not good for your body.  This is not a matter of losing weight but taking care of your body and helping you perform at your peak potential.   Email    Email can be one of the biggest time consumers (i.e. waster) if you aren’t careful. Time box your email usage.  Set a meeting invite for yourself if necessary to limit how much time you spend checking email. Use rules to prioritize your email.  Email from external customers, my manager, or include me directly on the To line go into my inbox.  Everything else goes a level down and I have 30+ rules to further sort it, mostly distribution lists. Use keyboard shortcuts (when available).  I use Outlook for my primary email and am constantly hitting Alt + S to send, Ctrl + 1 for my inbox, Ctrl + 2 for my calendar, Space / Tab / Shift + Tab to mark items as read, and a number of other useful commands.  Learn them and you’ll see your speed getting through emails increase. Keep emails short.  No one Few people like reading through long emails.  The first line should state exactly why you are sending the email followed by a 3-4 lines to support it.  Anything longer might be better suited as a phone call or in person discussion.   Conclusion    In this post I walked through various tips and tricks I’ve found for improving personal productivity.  It is a mix of re-focusing on the things that matter, using tools to assist in your efforts, and cutting out actions that are not aligned with your priorities.  I originally had a whole section on keyboard shortcuts, but with my recent purchase of the Surface RT I’m finding that touch gestures have replaced numerous keyboard commands that I used to need.  I see a big future in touch enabled devices.  Hopefully some of these tips help you out.  If you have any tools, tips, or ideas you would like to share feel free to add in the comments section.         -Frog Out   Links Scott Hanselman Productivity posts http://www.hanselman.com/blog/CategoryView.aspx?category=Productivity Overcome your work addiction http://blogs.hbr.org/hbsfaculty/2012/05/overcome-your-work-addiction.html?awid=5512355740280659420-3271   Millennials paralyzed by choice http://priyaparker.com/blog/millennials-paralyzed-by-choice   Its Not What You Read Its What You Ignore (video) http://www.hanselman.com/blog/ItsNotWhatYouReadItsWhatYouIgnoreVideoOfScottHanselmansPersonalProductivityTips.aspx   Cutting the cord – Jeff Blankenburg http://www.jeffblankenburg.com/2011/04/06/cutting-the-cord/   Building a sitting standing desk – Eric Harlan http://www.ericharlan.com/Everything_Else/building-a-sitting-standing-desk-a229.html   Instapaper http://www.instapaper.com/u   Stacks for Instapaper http://www.stacksforinstapaper.com/   Slapdash Podcast Windows Phone -  http://www.windowsphone.com/en-us/store/app/slapdash-podcasts/90e8b121-080b-e011-9264-00237de2db9e Windows 8 - http://apps.microsoft.com/webpdp/en-us/app/slapdash-podcasts/0c62e66a-f2e4-4403-af88-3430a821741e/m/ROW   Feed Reader http://apps.microsoft.com/webpdp/en-us/app/feed-reader/d03199c9-8e08-469a-bda1-7963099840cc/m/ROW   Rescue Time http://www.rescuetime.com/   PowerShell Script Center http://technet.microsoft.com/en-us/scriptcenter/bb410849.aspx

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  • Permanently delete / hide a buddylist in Empathy

    - by jP_wanN
    I'm using Ubuntu 12.04 and I have a problem using empathy. I added all of my contacts to gnome-contacts and linked them with the facebook-contacts from empathy. Now they show twice in Empathy, once in the list Facebook-Friends and once in Personal. The problem is that the list Facebook-Friends is the upper one and if i minimize or delete it it gets recovered when I restart empathy, but I need to see the Personal-list because it has all my contacts, those from Facebook and those from Google Talk.

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  • Does Your Customer Engagement Create an Ah Feeling?

    - by Richard Lefebvre
    An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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