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• Finding it Hard to Deliver Right Customer Experience: Think BPM!

  - by Ajay Khanna

  Our relationship with our customers is not a just a single interaction and we should not treat it like one. A customer’s relationship with a vendor is like a journey which starts way before customer makes a purchase and lasts long after that. The journey may start with customer researching a product that may lead to the eventual purchase and may continue with support or service needs for the product. A typical customer journey can be represented as shown below: As you may notice, customers tend to use multiple channels to interact with a company throughout their journey.  They also expect that they should get consistent experience, no matter what interaction channel they may choose. Customers do not like to repeat the information they have already provided and expect companies to remember their preferences, and offer them relevant products and services. If the company fails to meet this expectation, customers not only will abandon the purchase and go to the competitor but may also influence others’ purchase decision. Gone are the days when word of mouth was the only medium, and the customer could influence “Six” others. This is the age of social media and customer’s good or bad experience, especially bad get highly amplified and may influence hundreds of others. Challenges that face B2C companies today include: Delivering consistent experience: The reason that delivering consistent experience is challenging is due to fragmented data, disjointed systems and siloed multichannel interactions. Customers tend to get different service quality if they use web vs. phone vs. store. They get different responses from different service agents or get inconsistent answers if they call sales vs. service group in the company. Such inconsistent experiences result in lower customer satisfaction or NPS (net promoter score) numbers. Increasing Revenue: To stay competitive companies frequently introduce new products and services. Delay in launching such offerings has a significant impact on revenue realization. In addition to new product revenue, there are multiple opportunities to up-sell and cross-sell that impact bottom line. If companies are not able to identify such opportunities, bring a product to market quickly, or not offer the right product to the right customer at the right time, significant loss of revenue may occur. Ensuring Compliance: Companies must be compliant to ever changing regulations, these could be about Know Your Customer (KYC), Export/Import regulations, or taxation policies. In addition to government agencies, companies also need to comply with the SLA that they have committed to their customers. Lapse in meeting any of these requirements may lead to serious fines, penalties and loss in business. Companies have to make sure that they are in compliance will all such regulations and SLA commitments, at any given time. With the advent of social networks and mobile technology, companies not only need to focus on process efficiency but also on customer engagement. Improving engagement means delivering the customer experience as the customer is expecting and interacting with the customer at right time using right channel. Customers expect to be able to contact you via any channel of their choice (web, email, chat, mobile, social media), purchase via any viable channel (web, phone, store, mobile). Customers expect companies to understand their particular needs and remember their preferences on repeated visits. To deliver such an integrated, consistent, and contextual experience, power of BPM in must. Your company may be organized in departments like Marketing, Sales, Service. You may hold prospect data in SFA, order information in ERP, customer issues in CRM. However, the experience delivered to the customer must not be constrained by your system legacy. BPM helps in designing the right experience for the right customer and integrates all the underlining channels, systems, applications to make sure right information will be delivered to the right knowledge worker or to the customer every single time.     Orchestrating information across all systems (MDM, CRM, ERP), departments (commerce, merchandising, marketing service) and channels (Email, phone, web, social)  is the key, and that’s what BPM delivers. In addition to orchestrating systems and channels for consistency, BPM also provides an ability for analysis and decision management. By using data from historical transactions, social media and from other systems, users can determine the customer preferences, customer value, and churn propensity. This information, in the context, is then used while making a decision at a process step. Working with real-time decision management system can also suggest right up-sell or cross-sell offers, discounts or next-best-action steps for a particular customer. Timely action on customer issues or request is also a key tenet of a good customer experience. BPM’s complex event processing capabilities help companies to take proactive actions before issues get escalated. BPM system can be designed to listen to a certain event patters then deduce from those customer situations (credit card stolen, baggage lost, change of address) and do a triage before situation goes out of control. If such a situation arises you can send alerts to right people or immediately invoke corrective actions. Last but not least one of BPM’s key values is to drive continuous improvement. Learning about customers past experiences, interactions and social conversations, provide valuable insight. Such insight can be used to improve products, customer facing processes, and customer experience. You may take these insights as an input to design better more efficient and customer friendly sales, contact center or self-service processes. If customer experience is important for your business, make sure you have incorporated BPM as a part of your strategy to design, orchestrate and improve your customer facing processes.

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• Level and Player objects - which should contain which?

  - by Thane Brimhall

  I've been working on a several simple games, and I've always come to a decision point where I have to choose whether to have the Level object as an attribute of the Player class or the Player as an attribute of the Level class. I can see arguments for both: The Level should contain the player because it also contains every other entity. In fact it just makes sense this way: "John is in the room." It makes it a bit more difficult to move the player to a new level, however, because then each level has to pass its player object to an upcoming level. On the other hand, it makes programming sense to me to leave the player as the top-level object that is persistent between levels, and the environment changes because the player decides to change his level and location. It becomes very easy to change levels, because all I have to do is replace the level variable on the player. What's the most common practice here? Or better yet, is there a "right" way to architecture this relationship?

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• Bouygues Telecom Gains a 360-Degree Overview of Customers and Improves Offer Acceptance Rates

  - by user511693

  With more than 10 million mobile customers and 500,000 landline customers, the mission of Bouygues Telecom is to become the premier mobile, landline, television, and internet brand in France, by focusing on customer acquisition, advice, service, and support. Project challenges included: Leverage every customer relationship and increase customer loyalty through personalized offers or promotions on landline or mobile phone contracts Build on marketing campaigns and take advantage of incoming contacts from the company’s call center, Web, and retail stores Improve acceptance rates of communication service offers “Thanks to Oracle’s Siebel CRM solutions and Oracle Real-Time Decisions, we can now meet customer requests faster, personalize offers to improve the services we provide, and gain feedback on responses to offers. This enhances our knowledge of our customers before our next contact with them, whether through the Web site, call center, or our Club retail stores.” – Eric Dobremer, IT Manager - Grand Public CRM Development, Bouygues Telecom Read about results here.

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• Best way to find freelance c# developer

  - by sturdytree

  I am a developer based in London developing a desktop WPF business application using c# (+ MVVM/DDD/Nhibernate/Unity/Postsharp...). I need to find someone to review my code to suggest improvements and then to write integration tests. This could potentially be an ongoing relationship, expanding into writing new features etc. It would suit an experienced developer with a strong interest in design principles and writing clean code, who can work part time. However, the developer would need to work at my home based office (although timing is flexible). Websites such as elance and odesk seem to tie you in, and I would prefer to pay a one off introduction fee and then deal with the developer direct. Stack exchange seems quite expensive but is a possibility if I don't find an alternative. So, are there any other websites I can try?

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• Create association between informations

  - by Andrea Girardi

  I deployed a project some days ago that allow to extract some medical articles using the results of a questionnaire completed by a user. For instance, if I reply on questionnaire I'm affected by Diabetes type 2 and I'm a smoker, my algorithm extracts all articles related to diabetes bubbling up all articles contains information about Diabetes type 2 and smoking. Basically we created a list of topic and, for every topic we define a kind of "guideline" that allows to extract and order informations for a user. I'm quite sure there are some better way to put on relationship two content but I was not able to find them on network. Could you suggest my a model, algorithm or paper to better understand this kind of problem and that helps me to find a faster, and more accurate way to extract information for an user?

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• Does Submit to Index on a page with new content update Content Keywords for the site?

  - by Dan Kanze

  Using Google Webmaster Tools I'm trying to update the Content Keywords of my site. I'm confused about the relationship between Submit to Index and Content Keywords Does Fetch as Google -- Submit to Index on a previously existing indexed page containing new content expidite updating the Content Keywords crawled by the real Google bot? Does Submit to Index only submit new URL's so that previously indexed URL's still point to the older cached version until Google crawls specifically for new content on its own? Does Submit to Index have anything to do with Content Keywords or crawling new content being a previously indexed page or never been indexed page?

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• (CanvsEngine) Collission problem ( TypeError: this._polygon[this._frame] is undefined) [on hold]

  - by user2127102

  How can i fix this error TypeError: this._polygon[this._frame] is undefined Heres my code: html: <!DOCTYPE Html> <head> <meta charset="utf-8"> <title>Project</title> <link href="css/style.css" rel="stylesheet"> <script src="http://ajax.googleapis.com/ajax/libs/jquery/1.7.1/jquery.min.js" type="text/javascript"></script> <script src="js/canvasengine-1.3.0.all.min.js"></script> <script src="js/extends/Input.js"></script> <script src="main.js"></script> </head> <body> <canvas id="window"></canvas> </body> main.js: var canvas = CE.defines("window"). extend(Input). ready(function() { canvas.Scene.call("Game"); }); canvas.Scene.new({ name: "Game", materials: { images: { player: "img/character.png", Wall: "img/TestWall.png" } }, ready: function(stage) { var _canvas = this.getCanvas(); _canvas.setSize("browser", "strech"); this.Player = Class.new("Entity", [stage]); this.Player.el.drawImage("player"); stage.append(this.Player.el); this.Wall = Class.new("Entity", [stage]); this.Wall.el.drawImage("Wall"); this.Wall.position(300, 0); stage.append(this.Wall.el); }, render: function(stage) { //Controls ====== //Control calculations var self = this; this.Mover_A; this.Mover_D; this.Mover_W; this.Mover_S; canvas.Input.keyDown(Input.A, function(e) { self.Mover_A = true; }); canvas.Input.keyDown(Input.D, function(e) { self.Mover_D = true; }); canvas.Input.keyDown(Input.W, function(e) { self.Mover_W = true; }); canvas.Input.keyDown(Input.S, function(e) { self.Mover_S = true; console.log(self.Mover_S); }); canvas.Input.keyUp(Input.A, function(e) { self.Mover_A = false; }); canvas.Input.keyUp(Input.D, function(e) { self.Mover_D = false; }); canvas.Input.keyUp(Input.W, function(e) { self.Mover_W = false; }); canvas.Input.keyUp(Input.S, function(e) { self.Mover_S = false; }); x = 0; y = 0; if(this.Mover_A)x -= 1.5; //A if(this.Mover_D)x += 1.5;//D if(this.Mover_W)y -= 1.5;//W if(this.Mover_S)y += 1.5; //S this.Player.move(x, y); this.Player.hit("over", [this.Wall], function(state, el) { this.Player.move(x * -1, y * -1); }); //End Controls ===== stage.refresh(); } });

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• From Transactions To Engagement

  - by David Dorf

  I've mentioned in the past that Oracle has invested quite a bit in acquiring social companies to build out its Social Relationship Management suite.  The concept is to shift away from transactions and towards engagement.  Social media represents a great opportunity to engage with customers, learn what they want, and personalize the shopping experience for them. I look at SRM as the bridge between traditional CRM and CX.  If you're looking for ideas, check out Five Social Retailing Suggestions and Social Analytics and the Customer.  There are lots of ways to leverage social media to enhance the customer experience and thus drive more sales. My friends over at 8th Bridge have just released their Social IQ report in which they rate retailers on their social capabilities.  They also produced a nice infographic so you can consume the data quickly, but I'd still encourage you to download the full report. Retailers interested in upping their SRM abilities should definitely stop by the Oracle booth at NRF in January.

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• How Does The Maybe Monad Relate To The Option Type?

  - by Onorio Catenacci

  I was doing a presentation on F# and was discussing the Option type when someone in the audience asked me if the Option type is F#'s implementation of the maybe monad. I know that's not the case but I did want to ask how the two concepts are related. I mean it seems to me that an option type might be the result of the operation of a maybe monad but I'm not even sure of that. Would someone elucidate the relationship between the maybe monad and the option type in those functional languages which support it?

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• NHibernate Pitfalls: Custom Types and Detecting Changes

  - by Ricardo Peres

  This is part of a series of posts about NHibernate Pitfalls. See the entire collection here. NHibernate supports the declaration of properties of user-defined types, that is, not entities, collections or primitive types. These are used for mapping a database columns, of any type, into a different type, which may not even be an entity; think, for example, of a custom user type that converts a BLOB column into an Image. User types must implement interface NHibernate.UserTypes.IUserType. This interface specifies an Equals method that is used for comparing two instances of the user type. If this method returns false, the entity is marked as dirty, and, when the session is flushed, will trigger an UPDATE. So, in your custom user type, you must implement this carefully so that it is not mistakenly considered changed. For example, you can cache the original column value inside of it, and compare it with the one in the other instance. Let’s see an example implementation of a custom user type that converts a Byte[] from a BLOB column into an Image: 1: [Serializable] 2: public sealed class ImageUserType : IUserType 3: { 4: private Byte[] data = null; 5: 6: public ImageUserType() 7: { 8: this.ImageFormat = ImageFormat.Png; 9: } 10: 11: public ImageFormat ImageFormat 12: { 13: get; 14: set; 15: } 16: 17: public Boolean IsMutable 18: { 19: get 20: { 21: return (true); 22: } 23: } 24: 25: public Object Assemble(Object cached, Object owner) 26: { 27: return (cached); 28: } 29: 30: public Object DeepCopy(Object value) 31: { 32: return (value); 33: } 34: 35: public Object Disassemble(Object value) 36: { 37: return (value); 38: } 39: 40: public new Boolean Equals(Object x, Object y) 41: { 42: return (Object.Equals(x, y)); 43: } 44: 45: public Int32 GetHashCode(Object x) 46: { 47: return ((x != null) ? x.GetHashCode() : 0); 48: } 49: 50: public override Int32 GetHashCode() 51: { 52: return ((this.data != null) ? this.data.GetHashCode() : 0); 53: } 54: 55: public override Boolean Equals(Object obj) 56: { 57: ImageUserType other = obj as ImageUserType; 58: 59: if (other == null) 60: { 61: return (false); 62: } 63: 64: if (Object.ReferenceEquals(this, other) == true) 65: { 66: return (true); 67: } 68: 69: return (this.data.SequenceEqual(other.data)); 70: } 71: 72: public Object NullSafeGet(IDataReader rs, String[] names, Object owner) 73: { 74: Int32 index = rs.GetOrdinal(names[0]); 75: Byte[] data = rs.GetValue(index) as Byte[]; 76: 77: this.data = data as Byte[]; 78: 79: if (data == null) 80: { 81: return (null); 82: } 83: 84: using (MemoryStream stream = new MemoryStream(this.data ?? new Byte[0])) 85: { 86: return (Image.FromStream(stream)); 87: } 88: } 89: 90: public void NullSafeSet(IDbCommand cmd, Object value, Int32 index) 91: { 92: if (value != null) 93: { 94: Image data = value as Image; 95: 96: using (MemoryStream stream = new MemoryStream()) 97: { 98: data.Save(stream, this.ImageFormat); 99: value = stream.ToArray(); 100: } 101: } 102: 103: (cmd.Parameters[index] as DbParameter).Value = value ?? DBNull.Value; 104: } 105: 106: public Object Replace(Object original, Object target, Object owner) 107: { 108: return (original); 109: } 110: 111: public Type ReturnedType 112: { 113: get 114: { 115: return (typeof(Image)); 116: } 117: } 118: 119: public SqlType[] SqlTypes 120: { 121: get 122: { 123: return (new SqlType[] { new SqlType(DbType.Binary) }); 124: } 125: } 126: } In this case, we need to cache the original Byte[] data because it’s not easy to compare two Image instances, unless, of course, they are the same.

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• Rapid Application Development, good, bad or ugly?

  - by chrisw

  I have been working for such a shop for the past three years and I know deep down it cannot be like this everywhere. When I think of Rapid Application Development I immediately think programming without fore-thought. For example, when my company decides to come out with a new product, they don't do any type of relationship mapping, no ER diagrams, no round table discussions on expandability. No, the senior developer that ends up working on the product puts together a screen shot walk-through of the application to show to the client. Once the client signs off on the project work is underway by the senior developer. Now you have a senior developer (I use that term "senior" loosely) coding the application in under a week with no unit testing. Well I guess the good to this is it keeps programmers employed due to the enormous amount of unforeseen "features" in the newly created application. Have any of you dealt with a company like this? If you did how did you preserve your sanity?

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• Positive reinforcements @ work [closed]

  - by nurne

  I found out that what fuels me to do well at work are positive reinforcements From bosses, colleagues, and customers My current job at a startup is very demanding My boss doesn't have time to give positive reinforcements, and also i'm always behind schedule so maybe i don't deserve positive reinforcements On the other hand i don't get any negative reinforcements, so i guess that as long as this doesn't happen - what i'm doing is ok How is your relationship with bosses colleagues and customers @ work? Do you need positive reinforcements? Do you get them? How do you make them happen? Is there some kind of standard for developers? For hi-tech? Thanks

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• What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

  - by Richard Lefebvre

  There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. 

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• Tree position terminology/naming

  - by wst

  This is a naming things question. I am processing trees (XML documents), and there are often special rules applied to nodes based on structure. It's been very difficult coming up with concise naming conventions for some cases, namely for nodes in the first position among their siblings, along with some recursive relationship: Given an arbitrary node, I want to describe its first child, and then that node's first child, and so on recursively. Given another arbitrary node, I want to describe its parent if the parent is first among its siblings, and that parent's parent if it's first, and so on recursively. Is there existing terminology to describe these tree positions? How would you name a variable or function that captures one of these cases so that it's intuitive to an unfamiliar developer trying to understand an algorithm?

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• Options for Application Registry

  - by Matt Felzani

  I work for a small software company (about 200 people building 8-10 applications) and I was hoping to get some advice on products that might be out there to manage the information of which clients are using which versions of our products? The most fundamental relationship would be that a "product" has "versions" and a given "version" is used by a "client." Uses would be: Determine which clients use which products Determine which clients are on which versions of a product Determine which clients are exposed to which vulnerabilities because of the version they use Determine which clients cannot move to a new version because of a vulnerability in the new version that they may hit Determine which clients should be approached for an upgrade Any thoughts or product reviews would be greatly appreciated! Thanks in advance.

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• Eloqua Experience 2013: Mystique, Modern Marketing and Masterful Engagement

  - by Mike Stiles

  The following is a guest post from Erick Mott, a social business leader at Oracle Eloqua. There’s a growing gap between 20th century marketing and a modern marketing way of doing business. I can’t think of a better example of modern marketing in action than what more than 2,000 people experienced in San Francisco at #EE13; customer-obsession, multichannel content, and real-time engagement all coming together at one extraordinary event. This was my first Eloqua Experience as a new Oracle Eloqua employee. In weeks prior, I heard about the mystique but didn’t know what to expect. What I’ve come to understand with more clarity is everything we do revolves around customer success, and we operate and educate at all times with these five tenets in mind: 1. Targeting: Really Know Your Buyer 2. Engagement: Create a 1:1 Relationship 3. Conversion: Visualize Guided Thinking 4. Analysis: Learn What’s Working 5. Marketing Technology: Enable and Extend the Cloud Product News from Eloqua Experience 2013 We made some announcements that John Stetic, VP of Products, Oracle Eloqua covers in this brief ‘Modern Marketing Minute’ video recorded after Wednesday’s keynote; summarized below, too: Oracle Eloqua AdFocus: While understanding the impact of a specific marketing channel was formerly relegated to marketers’ wish lists, the channels we now focus on are digital, social, and mobile. AdFocus gives marketers a single platform to dynamically create, manage and measure display ads alongside owned and earned media. AdFocus enables marketers to target only key accounts or prospects you want to reach with display ads, as well as provide creative content or personalized ad copy based on their persona and activities. Oracle Eloqua Profiler: The details of what we now know about customers have expanded into a universal customer profile, which can be used to create highly targeted segments. Marketers now can take data that’s not even stored in Eloqua to help targeted and score prospects for a complete, multichannel view of the customer. Profiler gives sales reps one, detailed view of the prospect to extend views beyond Oracle Eloqua asset activity (emails, forms, page views) to any external assets stored in Oracle Eloqua. Marketing Resource Management: New capabilities create more secure and controlled access to marketing resources and data. New integrations provide greater insight into campaign resources and management through a central marketing calendar and simplify resource management. Integrated Sales and Marketing Funnel: An integrated sales and marketing funnel view gives marketing and sales users, cross-functional teams, and executive management a consistent and clear view of pipeline performance. It also quickly provides users with historical metrics across different time spans and conditions. Eloqua AppCloud: More than 20 new AppCloud partners have been added to the community, which now includes 100+ apps. Eloqua AppCloud now provides modern marketers with an even broader range of marketing applications that help expand and enrich sales and marketing efforts; easily accessible in the Topliners Community. Social Capabilities: Recent integration between Oracle Eloqua and Oracle Social Relationship Management (SRM) deliver a comprehensive, scalable and integrated modern marketing solution. New capabilities include better tracking of social activities for a more complete customer profile. Engage Facebook custom audiences with AdFocus to deliver ads and meaningful experiences through trusted social networks. Biggest and Best Eloqua Experience. There’s a lot of talk in the industry about the Marketing Cloud. At Oracle Eloqua, we have been on a mission of delivering the most advanced and integrated modern marketing technology on the planet. It’s not just a concept but reality with proven execution, as seen first-hand this week in San Francisco. In this video, Kevin Akeroyd, SVP of Oracle Eloqua, provides some highlights of what made this year’s Eloqua Experience, exceptional, including Steve Woods’ presentation about the journey of modern marketers and Andrea Ward’s conversation with Vince Gilligan, creator of the Breaking Bad television series. The 2013 Markie Awards The Oracle Eloqua Marketing Cloud was best exemplified for me as 19 Markies were awarded to customers for their exceptional creativity and results as modern marketers. Wow, what a night to remember with so many committed and talented people working to create an extraordinary experience! To learn more about how to become a modern marketer, check out these resources. We look forward to seeing you next year at Eloqua Experience. More on Erick: 20 years experience at Oracle, Ektron, Sitecore, Lyris, Habeas, Nokia, creatorbase, Mark Monitor, Cisco Systems, GlobalFluency, Sun Microsystems, Philips NV, Elm Products and CBS TV. Patent holder with agency, Fortune 500, media, and startup company expertise. @mikestiles

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• April Edition of the Oracle E-Business CRM Support Newsletter Available

  - by Oracle_EBS

  The April Edition of the Oracle E-Business Customer Relationship Management (CRM) Support Newsletter Document ID  1320611.1 is now available on My Oracle Support. Highlights of the April Edition include: Upgrading Customizations within EBS New Format for 12.1.3 Documentation E-Business Suite Recommended Upgrades Communities Update Directed and Useful content targeted by CRM Product Available EBS CRM Webcasts …and More! It is also worth noting that the My Oracle Support Communities, http://communities.oracle.com, are always available for quick answers to your questions.   Also, please always feel free to write us at [email protected] with any feedback on the CRM newsletter, communities or any other feedback you wish to share.

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• What diagrams, other than the class diagram and the workflow diagram, are useful for explaining how an application works?

  - by Goran_Mandic

  I am working on a small Delphi project, composed of two units. One unit is for the GUI, and the other for data management, file parsing, list iterating and so on.. I've already made a class diagram, and my workflow looks like hell- it's too complex, even for anyone to read. I've considered making a dataflow diagram, but it would be even more complex. A use case diagram wouldn't be of use either. Am I missing some diagram type which could somehow represent the relationship between my two units?

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• 10.10 Acer 7551g - hibernation and suspending don't work

  - by gonzunio

  Issue is quite the same like here, I've tried everything I found and nothing happens. If I use uswsusp, suspending works good, but graphics doesn't wake up, when I want to hibernate system, it tells me "Looking for splash system... none s2disk:snapshotting system" and nothing happens. I'm using ATI drivers, i've tried to disable kms, unload usb3 and network drivers, still nothing. Please help me, I don't want to come back to Windows after my 2-year-relationship with Linux. I can share all files I have with you, just help me.

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• Access Control Lists for Roles

  - by Kyle Hatlestad

  Back in an earlier post, I wrote about how to enable entity security (access control lists, aka ACLs) for UCM 11g PS3.  Well, there was actually an additional security option that was included in that release but not fully supported yet (only for Fusion Applications).  It's the ability to define Roles as ACLs to entities (documents and folders).  But now in PS5, this security option is now fully supported.   The benefit of defining Roles for ACLs is that those user roles come from the enterprise security directory (e.g. OID, Active Directory, etc) and thus the WebCenter Content administrator does not need to define them like they do with ACL Groups (Aliases).  So it's a bit of best of both worlds.  Users are managed through the LDAP repository and are automatically granted/denied access through their group membership which are mapped to Roles in WCC.  A different way to think about it is being able to add multiple Accounts to content items...which I often get asked about.  Because LDAP groups can map to Accounts, there has always been this association between the LDAP groups and access to the entity in WCC.  But that mapping had to define the specific level of access (RWDA) and you could only apply one Account per content item or folder.  With Roles for ACLs, it basically takes away both of those restrictions by allowing users to define more then one Role and define the level of access on-the-fly. To turn on ACLs for Roles, there is a component to enable.  On the Component Manager page, click the 'advanced component manager' link in the description paragraph at the top.   In the list of Disabled Components, enable the RoleEntityACL component. Then restart.  This is assuming the other configuration settings have been made for the other ACLs in the earlier post.   Once enabled, a new metadata field called xClbraRoleList will be created.  If you are using OracleTextSearch as the search indexer, be sure to run a Fast Rebuild on the collection. For Users and Groups, these values are automatically picked up from the corresponding database tables.  In the case of Roles, there is an explicitly defined list of choices that are made available.  These values must match the roles that are coming from the enterprise security repository. To add these values, go to Administration -> Admin Applets -> Configuration Manager.  On the Views tab, edit the values for the ExternalRolesView.  By default, 'guest' and 'authenticated' are added.  Once added, you can assign the roles to your content or folder. If you are a user that can both access the Security Group for that item and you belong to that particular Role, you now have access to that item.  If you don't belong to that Role, you won't! [Extra] Because the selection mechanism for the list is using a type-ahead field, users may not even know the possible choices to start typing to.  To help them, one thing you can add to the form is a placeholder field which offers the entire list of roles as an option list they can scroll through (assuming its a manageable size)  and view to know what to type to.  By being a placeholder field, it won't need to be added to the custom metadata database table or search engine.  

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• MSXML4.0 SP2 is going out-of-support in April. 2010

  This is a friendly reminder that MSXML4.0 SP2 is going out-of-support on 4/13/2010. Applications using MSXML4.0 should be either migrated to MSXML6.0 or upgraded to MSXML 4.0 SP3. For more information about the Microsoft Support Lifecycle Policy, please visit the  Microsoft Lifecycle Website. You may ask why MSXML6.0 is being mentioned here and what relationship exists between two versions. Please read below for historical context: MSXML4.0 was released to the web in April 2001 to provide...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• How are design-by-contract and property-based testing (QuickCheck) related?

  - by Todd Owen

  Is their only similarity the fact that they are not xUnit (or more precisely, not based on enumerating specific test cases), or is it deeper than that? Property-based testing (using QuickCheck, ScalaCheck, etc) seem well-suited to a functional programming style where side-effects are avoided. On the other hand, Design by Contract (as implemented in Eiffel) is more suited to OOP languages: you can express post-conditions about the effects of methods, not just their return values. But both of them involve testing assertions that are true in general (rather than assertions that should be true for a specific test case). And both can be tested using randomly generated inputs (with QuickCheck this is the only way, whereas with Eiffel I believe it is an optional feature of the AutoTest tool). Is there an umbrella term to encompass both approaches? Or am I imagining a relationship that doesn't really exist.

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• Can anybody help me in designing my UITableView into MVC Pattern ?

  - by user2877880

  I have written a ViewController in which i get data from the internet and display it in a UItableview using a json parser which uses object for key to identify its objects. What i would like your help in is to convert it into MVC pattern to make it less clumsy instead of including everything in the same controller class. Please try explaining it to me in terms of my code. THANKS IN ADVANCE. The code is as given below #import "ViewController.h" #import "AFNetworking.h" #import "ModelTableArray.h" @implementation ViewController @synthesize tableView = _tableView, activityIndicatorView = _activityIndicatorView, movies = _movies; - (void)viewDidLoad { [super viewDidLoad]; // Setting Up Table View self.tableView = [[UITableView alloc] initWithFrame:CGRectMake(0.0, 0.0, self.view.bounds.size.width, self.view.bounds.size.height) style:UITableViewStylePlain]; self.tableView.dataSource = self; self.tableView.delegate = self; self.tableView.autoresizingMask = UIViewAutoresizingFlexibleWidth | UIViewAutoresizingFlexibleHeight; self.tableView.hidden = YES; [self.view addSubview:self.tableView]; // Setting Up Activity Indicator View self.activityIndicatorView = [[UIActivityIndicatorView alloc] initWithActivityIndicatorStyle:UIActivityIndicatorViewStyleGray]; self.activityIndicatorView.hidesWhenStopped = YES; self.activityIndicatorView.center = self.view.center; [self.view addSubview:self.activityIndicatorView]; [self.activityIndicatorView startAnimating]; // Initializing Data Source self.movies = [[NSArray alloc] init]; NSURL *url = [[NSURL alloc] initWithString:@"http://itunes.apple.com/search?term=rocky&country=us&entity=movie"]; NSURLRequest *request = [[NSURLRequest alloc] initWithURL:url]; UIRefreshControl *refreshControl = [[UIRefreshControl alloc] init]; [refreshControl addTarget:self action:@selector(refresh:) forControlEvents:UIControlEventValueChanged]; [self.tableView addSubview:refreshControl]; [refreshControl endRefreshing]; AFJSONRequestOperation *operation = [AFJSONRequestOperation JSONRequestOperationWithRequest:request success:^(NSURLRequest *request, NSHTTPURLResponse *response, id JSON) { self.movies = [JSON objectForKey:@"results"]; [self.activityIndicatorView stopAnimating]; [self.tableView setHidden:NO]; [self.tableView reloadData]; } failure:^(NSURLRequest *request, NSHTTPURLResponse *response, NSError *error, id JSON) { NSLog(@"Request Failed with Error: %@, %@", error, error.userInfo); }]; [operation start]; } - (void)refresh:(UIRefreshControl *)sender { NSURL *url = [[NSURL alloc] initWithString:@"http://itunes.apple.com/search?term=rambo&country=us&entity=movie"]; NSURLRequest *request = [[NSURLRequest alloc] initWithURL:url]; AFJSONRequestOperation *operation = [AFJSONRequestOperation JSONRequestOperationWithRequest:request success:^(NSURLRequest *request, NSHTTPURLResponse *response, id JSON) { self.movies = [JSON objectForKey:@"results"]; [self.activityIndicatorView stopAnimating]; [self.tableView setHidden:NO]; [self.tableView reloadData]; } failure:^(NSURLRequest *request, NSHTTPURLResponse *response, NSError *error, id JSON) { NSLog(@"Request Failed with Error: %@, %@", error, error.userInfo); }]; [operation start]; [sender endRefreshing]; } - (void)viewDidUnload { [super viewDidUnload]; } - (BOOL)shouldAutorotateToInterfaceOrientation:(UIInterfaceOrientation)interfaceOrientation { return YES; } // Table View Data Source Methods - (NSInteger)tableView:(UITableView *)tableView numberOfRowsInSection:(NSInteger)section { if (self.movies && self.movies.count) { return self.movies.count; } else { return 0; } } - (UITableViewCell *)tableView:(UITableView *)tableView cellForRowAtIndexPath:(NSIndexPath *)indexPath { static NSString *cellID = @"Cell Identifier"; UITableViewCell *cell = [tableView dequeueReusableCellWithIdentifier:cellID]; if (!cell) { cell = [[UITableViewCell alloc] initWithStyle:UITableViewCellStyleSubtitle reuseIdentifier:cellID]; } NSDictionary *movie = [self.movies objectAtIndex:indexPath.row]; cell.textLabel.text = [movie objectForKey:@"trackName"]; cell.detailTextLabel.text = [movie objectForKey:@"artistName"]; NSURL *url = [[NSURL alloc] initWithString:[movie objectForKey:@"artworkUrl100"]]; [cell.imageView setImageWithURL:url placeholderImage:[UIImage imageNamed:@"placeholder"]]; return cell; } @end

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• JEP 124: Enhance the Certificate Revocation-Checking API

  - by smullan

  Revocation checking is the mechanism to determine the revocation status of a certificate. If it is revoked, it is considered invalid and should not be used. Currently as of JDK 7, the PKIX implementation of java.security.cert.CertPathValidator  includes a revocation checking implementation that supports both OCSP and CRLs, the two main methods of checking revocation. However, there are very few options that allow you to configure the behavior. You can always implement your own revocation checker, but that's a lot of work. JEP 124 (Enhance the Certificate Revocation-Checking API) is one of the 11 new security features in JDK 8. This feature enhances the java.security.cert API to support various revocation settings such as best-effort checking, end-entity certificate checking, and mechanism-specific options and parameters. Let's describe each of these in more detail and show some examples. The features are provided through a new class named PKIXRevocationChecker. A PKIXRevocationChecker instance is returned by a PKIX CertPathValidator as follows: CertPathValidator cpv = CertPathValidator.getInstance("PKIX"); PKIXRevocationChecker prc = (PKIXRevocationChecker)cpv.getRevocationChecker(); You can now set various revocation options by calling different methods of the returned PKIXRevocationChecker object. For example, the best-effort option (called soft-fail) allows the revocation check to succeed if the status cannot be obtained due to a network connection failure or an overloaded server. It is enabled as follows: prc.setOptions(Enum.setOf(Option.SOFT_FAIL)); When the SOFT_FAIL option is specified, you can still obtain any exceptions that may have been thrown due to network issues. This can be useful if you want to log this information or treat it as a warning. You can obtain these exceptions by calling the getSoftFailExceptions method: List<CertPathValidatorException> exceptions = prc.getSoftFailExceptions(); Another new option called ONLY_END_ENTITY allows you to only check the revocation status of the end-entity certificate. This can improve performance, but you should be careful using this option, as the revocation status of CA certificates will not be checked. To set more than one option, simply specify them together, for example: prc.setOptions(Enum.setOf(Option.SOFT_FAIL, Option.ONLY_END_ENTITY)); By default, PKIXRevocationChecker will try to check the revocation status of a certificate using OCSP first, and then CRLs as a fallback. However, you can switch the order using the PREFER_CRLS option, or disable the fallback altogether using the NO_FALLBACK option. For example, here is how you would only use CRLs to check the revocation status: prc.setOptions(Enum.setOf(Option.PREFER_CRLS, Option.NO_FALLBACK)); There are also a number of other useful methods which allow you to specify various options such as the OCSP responder URI, the trusted OCSP responder certificate, and OCSP request extensions. However, one of the most useful features is the ability to specify a cached OCSP response with the setOCSPResponse method. This can be quite useful if the OCSPResponse has already been obtained, for example in a protocol that uses OCSP stapling. After you have set all of your preferred options, you must add the PKIXRevocationChecker to your PKIXParameters object as one of your custom CertPathCheckers before you validate the certificate chain, as follows: PKIXParameters params = new PKIXParameters(keystore); params.addCertPathChecker(prc); CertPathValidatorResult result = cpv.validate(path, params); Early access binaries of JDK 8 can be downloaded from http://jdk8.java.net/download.html

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• URIs and Resource vs Resource representation

  - by bckpwrld

  URL is an URI which identifies a resource by location. Resource representation is a view of resource's state. This view is encoded in one or more transferable formats, such as XHTML, Atom, XML, MP3 ... URIs associate resource representations with their resources a) So I assume URI identifies a resource and not resource representation? b) I've read that relationship between an URI and resource representation is one to many. Assuming we're talking about URL, how can a single URL address more than one resource representation? thank you

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