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• Application Composer: Exposing Your Customizations in BI Analytics and Reporting

  - by Richard Bingham

  Introduction This article explains in simple terms how to ensure the customizations and extensions you have made to your Fusion Applications are available for use in reporting and analytics. It also includes four embedded demo videos from our YouTube channel (if they don't appear check the browser address bar for a blocking shield icon). If you are new to Business Intelligence consider first reviewing our getting started article, and you can read more about the topic of custom subject areas in the documentation book Extending Sales. There are essentially four sections to this post. First we look at how custom fields added to standard objects are made available for reporting. Secondly we look at creating custom subject areas on the standard objects. Next we consider reporting on custom objects, starting with simple standalone objects, then child custom objects, and finally custom objects with relationships. Finally this article reviews how flexfields are exposed for reporting. Whilst this article applies to both Cloud/SaaS and on-premises deployments, if you are an on-premises developer then you can also use the BI Administration Tool to customize your BI metadata repository (the RPD) and create new subject areas. Whilst this is not covered here you can read more in Chapter 8 of the Extensibility Guide for Developers. Custom Fields on Standard Objects If you add a custom field to your standard object then it's likely you'll want to include it in your reports. This is very simple, since all new fields are instantly available in the "[objectName] Extension" folder in existing subject areas. The following two minute video demonstrates this. Custom Subject Areas for Standard Objects You can create your own subject areas for use in analytics and reporting via Application Composer. An example use-case could be to simplify the seeded subject areas, since they sometimes contain complex data fields and internal values that could confuse business users. One thing to note is that you cannot create subject areas in a sandbox, as it is not supported by BI, so once your custom object is tested and complete you'll need to publish the sandbox before moving forwards. The subject area creation processes is essentially two-fold. Once the request is submitted the ADF artifacts are generated, then secondly the related metadata is sent to the BI presentation server API's to make the updates there. One thing to note is that this second step may take up to ten minutes to complete. Once finished the status of the custom subject area request should show as 'OK' and it is then ready for use. Within the creation processes wizard-like steps there are three concepts worth highlighting: Date Flattening - this feature permits the roll up of reports at various date levels, such as data by week, month, quarter, or year. You simply check the box to enable it for that date field. Measures - these are your own functions that you can build into the custom subject area. They are related to the field data type and include min-max for dates, and sum(), avg(), and count() for  numeric fields. Implicit Facts - used to make the BI metadata join between your object fields and the calculated measure fields. The advice is to choose the most frequently used measure to ensure consistency. This video shows a simple example, where a simplified subject area is created for the customer 'Contact' standard object, picking just a few fields upon which users can then create reports. Custom Objects Custom subject areas support three types of custom objects. First is a simple standalone custom object and for which the same process mentioned above applies. The next is a custom child object created on a standard object parent, and finally a custom object that is related to a parent object - usually through a dynamic choice list. Whilst the steps in each of these last two are mostly the same, there are differences in the way you choose the objects and their fields. This is illustrated in the videos below.The first video shows the process for creating a custom subject area for a simple standalone custom object. This second video demonstrates how to create custom subject areas for custom objects that are of parent:child type, as well as those those with dynamic-choice-list relationships. &lt;span id=&quot;XinhaEditingPostion&quot;&gt;&lt;/span&gt; Flexfields Dynamic and Extensible Flexfields satisfy a similar requirement as custom fields (for Application Composer), with flexfields common across the Fusion Financials, Supply Chain and Procurement, and HCM applications. The basic principle is when you enable and configure your flexfields, in the edit page under each segment region (for both global and context segments) there is a BI Enabled check box. Once this is checked and you've completed your configuration, you run the Scheduled Process job named 'Import Oracle Fusion Data Extensions for Transactional Business Intelligence' to generate and migrate the related BI artifacts and data. This applies for dynamic, key, and extensible flexfields. Of course there is more to consider in terms of how you wish your flexfields to be implemented and exposed in your reports, and details are given in Chapter 4 of the Extending Applications guide.

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• State of the (Commerce) Union: What the healthcare.gov hiccups teach us about the commerce customer experience

  - by Katrina Gosek

  Guest Post by Brenna Johnson, Oracle Commerce Product A lot has been said about the healthcare.gov debacle in the last week. Regardless of your feelings about the Affordable Care Act, there’s a hidden issue in this story that most of the American people don’t understand: delivering a great commerce customer experience (CX) is hard. It shouldn’t be, but it is. The reality of the government’s issues getting the healthcare site up and running smooth is something we in the online commerce community know too well.  If there’s one thing the botched launch of the site has taught us, it’s that regardless of the size of your budget or the power of an executive with a high-profile project, some of the biggest initiatives with the most attention (and the most at stake) don’t go as planned. It may even give you a moment of solace – we have the same issues! But why?  Organizations engage too many separate vendors with different technologies, running sections or pieces of a site to get live. When things go wrong, it takes time to identify the problem – and who or what is at the center of it. Unfortunately, this is a brittle way of setting up a site, making it susceptible to breaks, bugs, and scaling issues. But, it’s the reality of running a site with legacy technology constraints in today’s demanding, customer-centric market. This approach also means there’s also a lot of cooks in lots of different kitchens. You’ve got development and IT, the business and the marketing team, an external Systems Integrator to bring it all together, a digital agency or consultant, QA, product experts, 3rd party suppliers, and the list goes on. To complicate things, different business units are held responsible for different pieces of the site and managing different technologies. And again – due to legacy organizational structure and processes, this is all accepted as the normal State of the Union. Digital commerce has been commonplace for 15 years. Yet, getting a site live, maintained and performing requires orchestrating a cast of thousands (or at least, dozens), big dollars, and some finger-crossing. But it shouldn’t. The great thing about the advent of mobile commerce and the continued maturity of online commerce is that it’s forced organizations to think from the outside, in. Consumers – whether they’re shopping for shoes or a new healthcare plan – don’t care about what technology issues or processes you have behind the scenes. They just want it to work.  They want their experience to be easy, fast, and tailored to them and their needs – whatever they are. This doesn’t sound like a tall order to the American consumer – especially since they interact with sites that do work smoothly.  But the reality is that it takes scores of people, teams, check-ins, late nights, testing, and some good luck to get sites to run, and even more so at Black Friday (or October 1st) traffic levels.  The last thing on a customer’s mind is making excuses for why they can’t buy a product – just get it to work. So what is the government doing? My guess is working day and night to get the site performing  - and having to throw big money at the problem. In the meantime they’re sending frustrated online users to the call center, or even a location where a trained “navigator” can help them in-person to complete their selection. Sounds a lot like multichannel commerce (where broken communication between siloed touchpoints will only frustrate the consumer more). One thing we’ve learned is that consumers spend their time and money with brands they know and trust. When sites are easy to use and adapt to their needs, they tend to spend more, come back, and even become long-time loyalists. Achieving this may require moving internal mountains, but there’s too much at stake to ignore the sea change in how organizations are thinking about their customer. If the thought of re-thinking your internal teams, technologies, and processes sounds like a headache, think about the pain associated with losing valuable customers – and dollars. Regardless if you’re in B2B or B2C, it’s guaranteed that your competitors are making CX a priority. Those early to the game who have made CX a priority have already begun to outpace their competition. So as you’re planning for 2014, look to the news this week. Make sure the customer experience is a focus at your organization. Expectations are at record highs. Map your customer’s journey, and think from the outside, in. How easy is it for your customers to do business with you? If they interact with many touchpoints across your organization, are the call center, website, mobile environment, or brick and mortar location in sync? Do you have the technology in place to achieve this? It’s time to give the people what they want!

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• R12.0 Cash Management Consolidated Patch Collection (CPC) And R12.1 Cash Management Recommended Patch Collection (RPC)

  - by user793553

  If you have Oracle E-Business Suite's Cash Management (CE) application installed, you'll want to be sure to install the latest CPC (Consolidated Patch Collection) if you are using a R12.0 version of the apps, or the latest RPC (Recommended Patch Collection) for the R12.1 version of the apps. These collections give you all the fixes currently available for known issues in the specified versions of the application, including all of the latest Root Cause Analysis Fixes (RCAs)! What is an "RPC" (for R12.1 users)? Since the release of 12.1, a number of recommended patches for Oracle Cash Management have been made available as standalone patches to help address important business process issues. Adoption of these patches was highly recommended at the time, but not always implemented, so to further facilitate adoption of these patches, Oracle consolidated them into product-specific Recommended Patch Collections (RPCs) - a collection of recommended patches. They were created by Oracle Development with the following goals in mind: Stability: To address data integrity issues that have been identified by Oracle Development and Oracle Software Support as having the potential to interfere with the normal completion of important business processes (such as, period close, etc.). Root Cause Fixes (RCAs): To make available root cause fixes for known data integrity issues. Compact: To keep the file footprint as small as possible to help facilitate the install process and minimize testing. Granular: To compile the collection of patches based on functional areas, allowing a customer to apply multiple RPCs at once, or in phases (based on individual needs and goals). Where to start ALL R12 Cash Management users (R12.0 and R12.1 users) should start with the following Note on My Oracle Support (MOS): Doc ID 1367845.1: R12: Cash Management Recommended Patch Collections It's a great place for important implementation information about both sets of critical patch collections! For R12.1x users R12.1 users should also take a look at the documents below for even more information about the RPC for the R12.1.x versions of the Cash Management application, and other related available RPCs: Note Number  Title                                                                                                      1489997.1 Master Troubleshooting Guide for CE: Reconciliation & Clearing [VIDEO] 954704.1 EBS: R12.1 Oracle Financials Recommended Patch Collections (RPCs) 1316506.1 R12: Oracle CE: Upgrading from R11i to R12.1: Latest Recommended Patches Patch Wizard Utility While a patch may contain several hundred files, the impact on your system may actually be minimal. Patches contain hard prerequisites that are intended to make a patch work on a very low code baseline. The Patch Wizard Utility will give you a detailed analysis of the patch’s impact on your instance BEFORE it’s applied, so you’ll know exactly what to expect from the application. Please refer to Doc ID 976188.1 for more information on this important utility

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• CodePlex Daily Summary for Wednesday, February 17, 2010

  CodePlex Daily Summary for Wednesday, February 17, 2010New ProjectsAcademic Success Accounting System: The system is intended to use by school teacher to set marks to students and estimate their academic success and possibilities. The client applicat...Access.PowerTools: Access PowerTools is currently a sample MS Access add-in project to try & test features of Add-in Express™ 2009 for Microsoft® Office and .net (ht...AntoonCms: AntoonCms makes it easy to maintain a simple website with it's builtin administration pages. It's developed in C# on target Framework 2.0 The CMS...ASP.NET MVC Mehr Lib: Mehr Lib makes it easier for ASP.NET MVC developers to do develop projects. It's developed in C#. This version currently include Ajax master detail...BCryptTool: Developer tool that calculates BCrypt hash codes for strings. BCrypt is an implementation of the Blowfish cipher and a computationally-expensive ha...Coronasoft Cryostasis scripting engine: A scripting engine that allows you to dynamically load plugins from just about any supported .NET language. Its written in C#. Languages supported ...Critical Point Search: Critical Point Searchcritical points: critical pointsFont Family Name Retrieval: This library helps developer to retrieve the font family name from the TTF, OTF and TTC font files, so that developer can display the font without ...jQuery Form Input Hints Plugin: Automatically display hints on input textboxes in your forms using this jQuery plugin. I wrote this code to be as simple and as easy to use as pos...Kojax: kojax projectKronRetro: KronRetro! Making a Habbo Retro just got easier! Powered by PHP & MySQL you can make a Habbo Retro site fast!MVVM Wrapper Kit: MVVM Wrapper Kit makes it easier for View Model programmers to wrap their business objects and collections while preserving change notification and...ObjectCartographer: ObjectCartographer is an object to object mapper and object factory. It's developed in C#.PE-file Reader Writer API (PERWAPI): PERWAPI is a reader writer module for .NET program executables. It has been used as back-end for progamming language compilers such as Gardens Poi...Pinger: A simple Pinger, pings an address until you press a buttonQPV: 0.1: QPV aka Que pelicula es una aplicacion que consiste crear una base de datos potente de peliculas, criticas e informacion para poder filtrar pelicul...SIMD Detector: This SIMD class helps developers to detect the types of SIMD instruction available on users' processor. It supports Intel and AMD CPUs. It is writt...StackOverflow Test Project: Following Andrew Siemer's StackOverflow Knowledge Exchange Project.WeBlog: A blogging platform built on the MVC framework The project will showcase current technologies such as MVC 2, Silverlight 4 and jQuery 1.4. Data pro...Webmedia: this is my webmedia projectWindows Azure RSS Reader: This is and online RSS reader based on the Windows Azure platformWordEditor. A Word Editor for Windows, and an extended RichTextBox control.: This is a word editor that can be used as a stand alone word processor, or added to an existing project.Домашняя Бухгалтерия: Программа для ведения домашнего бухгалтерского учета финансов. New ReleasesAccess.PowerTools: Access PowerTools Add-In Community Edition v.0.0.1: Access PowerTools Add-In Community Edition v.0.0.1 is a sample MS Access add-in project to try & test Add-in Express™ 2009 for Microsoft® Office an...Active CSS: ActiveCSS-0.1.1: revision for version 0.1ASP.NET: Microsoft Ajax Minifier 4.0: The Microsoft Ajax Minifier enables you to improve the performance of your Ajax applications by reducing the size of your Cascading Style Sheet and...ASP.NET MVC Mehr Lib: V1.0: Mehr Lib V1.0 This version currently include ajax master detail combo facilities.ASP.net Ribbon: Version 1.2: New controls : Expandable gallery Color Picker Multi color File Menu Some JS modifications. Some CSS modifications. Includes some functionna...ASP.NET Web Forms Model-View-Presenter (MVP) Contrib: WebForms MVP Contrib CTP6: This is a release of the WebForms MVP Contrib project for WebForms MVP CTP6. Release includes: WebForms MVP Contrib framework Ninject IoC containerAwesomiumDotNet: AwesomiumDotNet 1.2.1: - Added Awesomium 1.5 features: URL filtering, header rewrite rules, SetOpensExternalLinksInCallingFrame. - Numerous fixes and improvements.BCryptTool: BCryptTool v0.1: The Microsoft .NET Framework 3.5 (SP1) is needed to run this program.Buzz Dot Net: Buzz Dot Net v.1.10216: Features Parse Google Buzz feed to Objects Partial MVVM Implementation Partial OptimizationsCanvas VSDOC Intellisense: v1.0.0.0a: canvas-vsdoc.js and canvas-utils.js JavaScript intellisense for HTML5 Canvas element.CheckHeader: CheckHeader v0.8.5: The Microsoft .NET Framework 3.5 (SP1) is needed to run this program.Claymore MVP: Claymore 1.0.2.0: Changelog Added ASP.NET WebForm support via ClaymoreHttpModule class. Added xsd schema for Visual Studio Intellisense within App.config and Web....Dam Gd - URL Shortner: Dam.gd Version 1.1: This is the latest instalment in our URL shortner. It uses The Easy API http://theeasyapi.com to access data that is used for the back-end analyti...D-AMPS: D-AMPS 0.9.1: Initial version.easySMS: easySMS 1.0 Source code: easySMS 1.0 Source codeFont Family Name Retrieval: 1st Release: Version 1.0.0Free Silverlight & WPF Chart Control - Visifire: Visifire Now Supports DataBinding: Hi, Today we are releasing the much awaited DataBinding feature in Visifire 3.0.3 beta 3. Now you can Bind any DataSource at the Series level so t...GenerateTypedBamApi: Version 2.0: Changes in this release: NEW: Export functionality no longer requires Excel to be installed (uses OLE DB vs. Excel Automation; also enables usage i...Gmail Notifier 2: GmailNotifier2 1.2.1: Fixes issues #9652, #9653iTuner - The iTunes Companion: iTuner 1.1.3699: This includes the first pass of the iTuner Librarian including management of dead tracks, duplicates, and empty directories... While I promised a ...jQuery Form Input Hints Plugin: jQuery.InputHints v1.0: jQuery.InputHints v1.0 Includes Standard & minified source Demo HTML file VS2008 SolutionLibWowArmory: LibWowArmory 0.2.3 beta: LibWowArmory 0.2.3 betaThis release of the LibWowArmory source code matches the WoW Armory as of version 3.3.2. Changes since version 0.2.2:Update...Managed Extensibility Framework: MEF Preview 9: We have merged the .net 3.5 and Silverlight 3 into a single zip. The bin folder contains the binaries for .net 3.5 whereas bin\SL contains the bina...MDX Parser,Builder,DOM and OLAP visual controls with Writeback for Silverlight: Ranet.UILibrary.Olap-1.3.3.0-6571.msi: February 16, 2010 * MdxDesigner: Fix for the issue where when an element is clicked, the mouse wheel stops working until the cursor leaves and r...MEFGeneric: MEFGeneric Preview 9: MEFGeneric Preview 9 release.Mesopotamia Experiment: Mesopotamia 1.2.26: Bug Fixes - mud map - progress window - recycle app domains on robotics engine crashes( in command prompt and visual, major work) - fixed rooomba h...Microsoft Solution Framework for Business Intelligence in Media: Release 1.0: This is the public release of the Microsoft Solution Framework for Business Intelligence in Media (Release 1.0).MVVM Wrapper Kit: MVVM Wrapper Beta: A simple test project is included to get you up and running, and wrapping those business objects.nBayes - Bayesian Filtering in C#: nBayes v0.2: nBayes' indexing system is factored in such a way that you can easily replace the index with a custom implementation. This release introduces an ad...NetSqlAzMan - .NET SQL Authorization Manager: 3.6.0.5: 3.6.0.5 16-February-2010 - Fix: SqlAzManSid Class. "Equals" matches object signiture instead of IAzManSid signiture. When a real null object is pas...ObjectCartographer: ObjectCartographer Code 1.0: This is the first release and contains code to help with object to object mapping (including mapping from one object to multiple objects), object f...Office Apps: 0.8.6: Bug fix's, added Calendar.OI - Open Internet: OI HTML and .XAP files (OI offline): this is the HTML code and the XAP file. please right-click the app at http://bit.ly/openinternet and select "install openinternet application to th...PE-file Reader Writer API (PERWAPI): PERWAPI-1.1.3: Perwapi version 1.1.3 is the complete distribution package. It contains Binary files, pdb files and xml files for the PERWAPI and SymbolRW compone...Pinger: Pinger 1.0.0.0 Binary: The Latest BinaryRNA Comparative Analysis Software Tools: RNA Comparative Analysis Software Tools 2.0: RNA Comparative Analysis Software Tools Version 2.0 Note: The RNA Comparative Analysis Software Tools are provided as is, without any warranty. No...SAL- Self Artificial Learning: Artificial Learning working proof of concept: This is a working proof of concept. It includes the Dev version (in .zip format) and the consumer version (in .exe format)SharePoint Management PowerShell scripts: SharePoint 2010 PowerShell Scripts: All the SharePoint 2010 PowerShell Scripts The first file is an Excel 2010 file allowing to find quiclky and easily the new cmdlets available wi...SIMD Detector: 1st Release: Version 1.3 Supports MMX/MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, SSE4a, SSE5, 3DNow.Terminals: Terminals 1.9 Beta Release: This is a beta release so the new features being added to terminals can be tested properly. The major change in this release is that Terminals has...Text Designer Outline Text Library: 9th minor release: Added the ability to select brush, such as gradient brush or texture brush for the text body. Added CSharp library, TextDesignerCSLibrary. Manage...VivoSocial: VivoSocial 7.0.2: This release has several updated modules. See the Support Forums for more details. Since we update modules very often, we will be changing how we d...WatchersNET CKEditor™ Provider for DotNetNuke: CKEditor Provider 1.6.00: changes CKEditor Upgrade to Version 3.2 SVN 5132 File Browser: After File Upload, File will be Auto Selected File Browser: Icons are corrected ...WordEditor. A Word Editor for Windows, and an extended RichTextBox control.: WordEditor Source Code: This contains the latest solution file, with all project files included.Домашняя Бухгалтерия: Alapha Realease: Принимаются ваши предложения по дизайну и функциональности программы.Most Popular ProjectsRawrWBFS ManagerAJAX Control ToolkitMicrosoft SQL Server Product Samples: DatabaseSilverlight ToolkitWindows Presentation Foundation (WPF)Image Resizer Powertoy Clone for WindowsMicrosoft SQL Server Community & SamplesASP.NETLiveUpload to FacebookMost Active ProjectsDinnerNow.netRawrBlogEngine.NETSimple SavantNB_Store - Free DotNetNuke Ecommerce Catalog Modulepatterns & practices – Enterprise LibraryPHPExcelSharpyjQuery Library for SharePoint Web ServicesFluent Validation for .NET

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• Setting up a new Silverlight 4 Project with WCF RIA Services

  - by Kevin Grossnicklaus

  Many of my clients are actively using Silverlight 4 and RIA Services to build powerful line of business applications.  Getting things set up correctly is critical to being to being able to take full advantage of the RIA services plumbing and when developers struggle with the setup they tend to shy away from the solution as a whole.  I’m a big proponent of RIA services and wanted to take the opportunity to share some of my experiences in setting up these types of projects.  In late 2010 I presented a RIA Services Master Class here in St. Louis, MO through my firm (ArchitectNow) and the information shared in this post was promised during that presentation. One other thing I want to mention before diving in is the existence of a number of other great posts on this subject.  I’ve learned a lot from many of them and wanted to call out a few of them.  The purpose of my post is to point out some of the gotchas that people get caught up on in the process but I would still encourage you to do as much additional research as you can to find the perfect setup for your needs. Here are a few additional blog posts and articles you should check out on the subject: http://msdn.microsoft.com/en-us/library/ee707351(VS.91).aspx http://adam-thompson.com/post/2010/07/03/Getting-Started-with-WCF-RIA-Services-for-Silverlight-4.aspx Technologies I don’t intend for this post to turn into a full WCF RIA Services tutorial but I did want to point out what technologies we will be using: Visual Studio.NET 2010 Silverlight 4.0 WCF RIA Services for Visual Studio 2010 Entity Framework 4.0 I also wanted to point out that the screenshots came from my personal development box which has a number of additional plug-ins and frameworks loaded so a few of the screenshots might not match 100% with what you see on your own machines. If you do not have Visual Studio 2010 you can download the express version from http://www.microsoft.com/express.  The Silverlight 4.0 tools and the WCF RIA Services components are installed via the Web Platform Installer (http://www.microsoft.com/web/download). Also, the examples given in this post are done in C#…sorry to you VB folks but the concepts are 100% identical. Setting up anew RIA Services Project This section will provide a step-by-step walkthrough of setting up a new RIA services project using a shared DLL for server side code and a simple Entity Framework model for data access.  All projects are created with the consistent ArchitectNow.RIAServices filename prefix and default namespace.  This would be modified to match your companies standards. First, open Visual Studio and open the new project window via File->New->Project.  In the New Project window, select the Silverlight folder in the Installed Templates section on the left and select “Silverlight Application” as your project type.  Verify your solution name and location are set appropriately.  Note that the project name we specified in the example below ends with .Client.  This indicates the name which will be given to our Silverlight project. I consider Silverlight a client-side technology and thus use this name to reflect that.  Click Ok to continue. During the creation on a new Silverlight 4 project you will be prompted with the following dialog to create a new web ASP.NET web project to host your Silverlight content.  As we are demonstrating the setup of a WCF RIA Services infrastructure, make sure the “Enable WCF RIA Services” option is checked and click OK.  Obviously, there are some other options here which have an effect on your solution and you are welcome to look around.  For our example we are going to leave the ASP.NET Web Application Project selected.  If you are interested in having your Silverlight project hosted in an MVC 2 application or a Web Site project these options are available as well.  Also, whichever web project type you select, the name can be modified here as well.  Note that it defaults to the same name as your Silverlight project with the addition of a .Web suffix. At this point, your full Silverlight 4 project and host ASP.NET Web Application should be created and will now display in your Visual Studio solution explorer as part of a single Visual Studio solution as follows: Now we want to add our WCF RIA Services projects to this same solution.  To do so, right-click on the Solution node in the solution explorer and select Add->New Project.  In the New Project dialog again select the Silverlight folder under the Visual C# node on the left and, in the main area of the screen, select the WCF RIA Services Class Library project template as shown below.  Make sure your project name is set appropriately as well.  For the sample below, we will name the project “ArchitectNow.RIAServices.Server.Entities”.   The .Server.Entities suffix we use is meant to simply indicate that this particular project will contain our WCF RIA Services entity classes (as you will see below).  Click OK to continue. Once you have created the WCF RIA Services Class Library specified above, Visual Studio will automatically add TWO projects to your solution.  The first will be an project called .Server.Entities (using our naming conventions) and the other will have the same name with a .Web extension.  The full solution (with all 4 projects) is shown in the image below.  The .Entities project will essentially remain empty and is actually a Silverlight 4 class library that will contain generated RIA Services domain objects.  It will be referenced by our front-end Silverlight project and thus allow for simplified sharing of code between the client and the server.   The .Entities.Web project is a .NET 4.0 class library into which we will put our data access code (via Entity Framework).  This is our server side code and business logic and the RIA Services plumbing will maintain a link between this project and the front end.  Specific entities such as our domain objects and other code we set to be shared will be copied automatically into the .Entities project to be used in both the front end and the back end. At this point, we want to do a little cleanup of the projects in our solution and we will do so by deleting the “Class1.cs” class from both the .Entities project and the .Entities.Web project.  (Has anyone ever intentionally named a class “Class1”?) Next, we need to configure a few references to make RIA Services work.  THIS IS A KEY STEP THAT CAUSES MANY HEADACHES FOR DEVELOPERS NEW TO THIS INFRASTRUCTURE! Using the Add References dialog in Visual Studio, add a project reference from the *.Client project (our Silverlight 4 client) to the *.Entities project (our RIA Services class library).  Next, again using the Add References dialog in Visual Studio, add a project reference from the *.Client.Web project (our ASP.NET host project) to the *.Entities.Web project (our back-end data services DLL).  To get to the Add References dialog, simply right-click on the project you with to add a reference to in the Visual Studio solution explorer and select “Add Reference” from the resulting context menu.  You will want to make sure these references are added as “Project” references to simplify your future debugging.  To reiterate the reference direction using the project names we have utilized in this example thus far:  .Client references .Entities and .Client.Web reference .Entities.Web.  If you have opted for a different naming convention, then the Silverlight project must reference the RIA Services Silverlight class library and the ASP.NET host project must reference the server-side class library. Next, we are going to add a new Entity Framework data model to our data services project (.Entities.Web).  We will do this by right clicking on this project (ArchitectNow.Server.Entities.Web in the above diagram) and selecting Add->New Project.  In the New Project dialog we will select ADO.NET Entity Data Model as in the following diagram.  For now we will call this simply SampleDataModel.edmx and click OK. It is worth pointing out that WCF RIA Services is in no way tied to the Entity Framework as a means of accessing data and any data access technology is supported (as long as the server side implementation maps to the RIA Services pattern which is a topic beyond the scope of this post).  We are using EF to quickly demonstrate the RIA Services concepts and setup infrastructure, as such, I am not providing a database schema with this post but am instead connecting to a small sample database on my local machine.  The following diagram shows a simple EF Data Model with two tables that I reverse engineered from a local data store.   If you are putting together your own solution, feel free to reverse engineer a few tables from any local database to which you have access. At this point, once you have an EF data model generated as an EDMX into your .Entites.Web project YOU MUST BUILD YOUR SOLUTION.  I know it seems strange to call that out but it important that the solution be built at this point for the next step to be successful.  Obviously, if you have any build errors, these must be addressed at this point. At this point we will add a RIA Services Domain Service to our .Entities.Web project (our server side code).  We will need to right-click on the .Entities.Web project and select Add->New Item.  In the Add New Item dialog, select Domain Service Class and verify the name of your new Domain Service is correct (ours is called SampleService.cs in the image below).  Next, click "Add”. After clicking “Add” to include the Domain Service Class in the selected project, you will be presented with the following dialog.  In it, you can choose which entities from the selected EDMX to include in your services and if they should be allowed to be edited (i.e. inserted, updated, or deleted) via this service.  If the “Available DataContext/ObjectContext classes” dropdown is empty, this indicates you have not yes successfully built your project after adding your EDMX.  I would also recommend verifying that the “Generate associated classes for metadata” option is selected.  Once you have selected the appropriate options, click “OK”. Once you have added the domain service class to the .Entities.Web project, the resulting solution should look similar to the following: Note that in the solution you now have a SampleDataModel.edmx which represents your EF data mapping to your database and a SampleService.cs which will contain a large amount of generated RIA Services code which RIA Services utilizes to access this data from the Silverlight front-end.  You will put all your server side data access code and logic into the SampleService.cs class.  The SampleService.metadata.cs class is for decorating the generated domain objects with attributes from the System.ComponentModel.DataAnnotations namespace for validation purposes. FINAL AND KEY CONFIGURATION STEP!  One key step that causes significant headache to developers configuring RIA Services for the first time is the fact that, when we added the EDMX to the .Entities.Web project for our EF data access, a connection string was generated and placed within a newly generated App.Context file within that project.  While we didn’t point it out at the time you can see it in the image above.  This connection string will be required for the EF data model to successfully locate it’s data.  Also, when we added the Domain Service class to the .Entities.Web project, a number of RIA Services configuration options were added to the same App.Config file.   Unfortunately, when we ultimately begin to utilize the RIA Services infrastructure, our Silverlight UI will be making RIA services calls through the ASP.NET host project (i.e. .Client.Web).  This host project has a reference to the .Entities.Web project which actually contains the code so all will pass through correctly EXCEPT the fact that the host project will utilize it’s own Web.Config for any configuration settings.  For this reason we must now merge all the sections of the App.Config file in the .Entities.Web project into the Web.Config file in the .Client.Web project.  I know this is a bit tedious and I wish there were a simpler solution but it is required for our RIA Services Domain Service to be made available to the front end Silverlight project.  Much of this manual merge can be achieved by simply cutting and pasting from App.Config into Web.Config.  Unfortunately, the <system.webServer> section will exist in both and the contents of this section will need to be manually merged.  Fortunately, this is a step that needs to be taken only once per solution.  As you add additional data structures and Domain Services methods to the server no additional changes will be necessary to the Web.Config. Next Steps At this point, we have walked through the basic setup of a simple RIA services solution.  Unfortunately, there is still a lot to know about RIA services and we have not even begun to take advantage of the plumbing which we just configured (meaning we haven’t even made a single RIA services call).  I plan on posting a few more introductory posts over the next few weeks to take us to this step.  If you have any questions on the content in this post feel free to reach out to me via this Blog and I’ll gladly point you in (hopefully) the right direction. Resources Prior to closing out this post, I wanted to share a number or resources to help you get started with RIA services.  While I plan on posting more on the subject, I didn’t invent any of this stuff and wanted to give credit to the following areas for helping me put a lot of these pieces into place.   The books and online resources below will go a long way to making you extremely productive with RIA services in the shortest time possible.  The only thing required of you is the dedication to take advantage of the resources available. Books Pro Business Applications with Silverlight 4 http://www.amazon.com/Pro-Business-Applications-Silverlight-4/dp/1430272074/ref=sr_1_2?ie=UTF8&qid=1291048751&sr=8-2 Silverlight 4 in Action http://www.amazon.com/Silverlight-4-Action-Pete-Brown/dp/1935182374/ref=sr_1_1?ie=UTF8&qid=1291048751&sr=8-1 Pro Silverlight for the Enterprise (Books for Professionals by Professionals) http://www.amazon.com/Pro-Silverlight-Enterprise-Books-Professionals/dp/1430218673/ref=sr_1_3?ie=UTF8&qid=1291048751&sr=8-3 Web Content RIA Services http://channel9.msdn.com/Blogs/RobBagby/NET-RIA-Services-in-5-Minutes http://silverlight.net/riaservices/ http://www.silverlight.net/learn/videos/all/net-ria-services-intro/ http://www.silverlight.net/learn/videos/all/ria-services-support-visual-studio-2010/ http://channel9.msdn.com/learn/courses/Silverlight4/SL4BusinessModule2/SL4LOB_02_01_RIAServices http://www.myvbprof.com/MainSite/index.aspx#/zSL4_RIA_01 http://channel9.msdn.com/blogs/egibson/silverlight-firestarter-ria-services http://msdn.microsoft.com/en-us/library/ee707336%28v=VS.91%29.aspx Silverlight www.silverlight.net http://msdn.microsoft.com/en-us/silverlight4trainingcourse.aspx http://channel9.msdn.com/shows/silverlighttv

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• Windows Azure: General Availability of Web Sites + Mobile Services, New AutoScale + Alerts Support, No Credit Card Needed for MSDN

  - by ScottGu

  This morning we released a major set of updates to Windows Azure.  These updates included: Web Sites: General Availability Release of Windows Azure Web Sites with SLA Mobile Services: General Availability Release of Windows Azure Mobile Services with SLA Auto-Scale: New automatic scaling support for Web Sites, Cloud Services and Virtual Machines Alerts/Notifications: New email alerting support for all Compute Services (Web Sites, Mobile Services, Cloud Services, and Virtual Machines) MSDN: No more credit card requirement for sign-up All of these improvements are now available to use immediately (note: some are still in preview).  Below are more details about them. Web Sites: General Availability Release of Windows Azure Web Sites I’m incredibly excited to announce the General Availability release of Windows Azure Web Sites. The Windows Azure Web Sites service is perfect for hosting a web presence, building customer engagement solutions, and delivering business web apps.  Today’s General Availability release means we are taking off the “preview” tag from the Free and Standard (formerly called reserved) tiers of Windows Azure Web Sites.  This means we are providing: A 99.9% monthly SLA (Service Level Agreement) for the Standard tier Microsoft Support available on a 24x7 basis (with plans that range from developer plans to enterprise Premier support) The Free tier runs in a shared compute environment and supports up to 10 web sites. While the Free tier does not come with an SLA, it works great for rapid development and testing and enables you to quickly spike out ideas at no cost. The Standard tier, which was called “Reserved” during the preview, runs using dedicated per-customer VM instances for great performance, isolation and scalability, and enables you to host up to 500 different Web sites within them.  You can easily scale your Standard instances on-demand using the Windows Azure Management Portal.  You can adjust VM instance sizes from a Small instance size (1 core, 1.75GB of RAM), up to a Medium instance size (2 core, 3.5GB of RAM), or Large instance (4 cores and 7 GB RAM).  You can choose to run between 1 and 10 Standard instances, enabling you to easily scale up your web backend to 40 cores of CPU and 70GB of RAM: Today’s release also includes general availability support for custom domain SSL certificate bindings for web sites running using the Standard tier. Customers will be able to utilize certificates they purchase for their custom domains and use either SNI or IP based SSL encryption. SNI encryption is available for all modern browsers and does not require an IP address.  SSL certificates can be used for individual sites or wild-card mapped across multiple sites (we charge extra for the use of a SSL cert – but the fee is per-cert and not per site which means you pay once for it regardless of how many sites you use it with).  Today’s release also includes the following new features: Auto-Scale support Today’s Windows Azure release adds preview support for Auto-Scaling web sites.  This enables you to setup automatic scale rules based on the activity of your instances – allowing you to automatically scale down (and save money) when they are below a CPU threshold you define, and automatically scale up quickly when traffic increases.  See below for more details. 64-bit and 32-bit mode support You can now choose to run your standard tier instances in either 32-bit or 64-bit mode (previously they only ran in 32-bit mode).  This enables you to address even more memory within individual web applications. Memory dumps Memory dumps can be very useful for diagnosing issues and debugging apps. Using a REST API, you can now get a memory dump of your sites, which you can then use for investigating issues in Visual Studio Debugger, WinDbg, and other tools. Scaling Sites Independently Prior to today’s release, all sites scaled up/down together whenever you scaled any site in a sub-region. So you may have had to keep your proof-of-concept or testing sites in a separate sub-region if you wanted to keep them in the Free tier. This will no longer be necessary.  Windows Azure Web Sites can now mix different tier levels in the same geographic sub-region. This allows you, for example, to selectively move some of your sites in the West US sub-region up to Standard tier when they require the features, scalability, and SLA of the Standard tier. Full pricing details on Windows Azure Web Sites can be found here.  Note that the “Shared Tier” of Windows Azure Web Sites remains in preview mode (and continues to have discounted preview pricing).  Mobile Services: General Availability Release of Windows Azure Mobile Services I’m incredibly excited to announce the General Availability release of Windows Azure Mobile Services.  Mobile Services is perfect for building scalable cloud back-ends for Windows 8.x, Windows Phone, Apple iOS, Android, and HTML/JavaScript applications.  Customers We’ve seen tremendous adoption of Windows Azure Mobile Services since we first previewed it last September, and more than 20,000 customers are now running mobile back-ends in production using it.  These customers range from startups like Yatterbox, to university students using Mobile Services to complete apps like Sly Fox in their spare time, to media giants like Verdens Gang finding new ways to deliver content, and telcos like TalkTalk Business delivering the up-to-the-minute information their customers require.  In today’s Build keynote, we demonstrated how TalkTalk Business is using Windows Azure Mobile Services to deliver service, outage and billing information to its customers, wherever they might be. Partners When we unveiled the source control and Custom API features I blogged about two weeks ago, we enabled a range of new scenarios, one of which is a more flexible way to work with third party services.  The following blogs, samples and tutorials from our partners cover great ways you can extend Mobile Services to help you build rich modern apps: New Relic allows developers to monitor and manage the end-to-end performance of iOS and Android applications connected to Mobile Services. SendGrid eliminates the complexity of sending email from Mobile Services, saving time and money, while providing reliable delivery to the inbox. Twilio provides a telephony infrastructure web service in the cloud that you can use with Mobile Services to integrate phone calls, text messages and IP voice communications into your mobile apps. Xamarin provides a Mobile Services add on to make it easy building cross-platform connected mobile aps. Pusher allows quickly and securely add scalable real-time messaging functionality to Mobile Services-based web and mobile apps. Visual Studio 2013 and Windows 8.1 This week during //build/ keynote, we demonstrated how Visual Studio 2013, Mobile Services and Windows 8.1 make building connected apps easier than ever. Developers building Windows 8 applications in Visual Studio can now connect them to Windows Azure Mobile Services by simply right clicking then choosing Add Connected Service. You can either create a new Mobile Service or choose existing Mobile Service in the Add Connected Service dialog. Once completed, Visual Studio adds a reference to Mobile Services SDK to your project and generates a Mobile Services client initialization snippet automatically. Add Push Notifications Push Notifications and Live Tiles are a key to building engaging experiences. Visual Studio 2013 and Mobile Services make it super easy to add push notifications to your Windows 8.1 app, by clicking Add a Push Notification item: The Add Push Notification wizard will then guide you through the registration with the Windows Store as well as connecting your app to a new or existing mobile service. Upon completion of the wizard, Visual Studio will configure your mobile service with the WNS credentials, as well as add sample logic to your client project and your mobile service that demonstrates how to send push notifications to your app. Server Explorer Integration In Visual Studio 2013 you can also now view your Mobile Services in the the Server Explorer. You can add tables, edit, and save server side scripts without ever leaving Visual Studio, as shown on the image below: Pricing With today’s general availability release we are announcing that we will be offering Mobile Services in three tiers – Free, Standard, and Premium.  Each tier is metered using a simple pricing model based on the # of API calls (bandwidth is included at no extra charge), and the Standard and Premium tiers are backed by 99.9% monthly SLAs.  You can elastically scale up or down the number of instances you have of each tier to increase the # of API requests your service can support – allowing you to efficiently scale as your business grows. The following table summarizes the new pricing model (full pricing details here):   You can find the full details of the new pricing model here. Build Conference Talks The //BUILD/ conference will be packed with sessions covering every aspect of developing connected applications with Mobile Services. The best part is that, even if you can’t be with us in San Francisco, every session is being streamed live. Be sure not to miss these talks: Mobile Services – Soup to Nuts — Josh Twist Building Cross-Platform Apps with Windows Azure Mobile Services — Chris Risner Connected Windows Phone Apps made Easy with Mobile Services — Yavor Georgiev Build Connected Windows 8.1 Apps with Mobile Services — Nick Harris Who’s that user? Identity in Mobile Apps — Dinesh Kulkarni Building REST Services with JavaScript — Nathan Totten Going Live and Beyond with Windows Azure Mobile Services — Kirill Gavrylyuk , Paul Batum Protips for Windows Azure Mobile Services — Chris Risner AutoScale: Dynamically scale up/down your app based on real-world usage One of the key benefits of Windows Azure is that you can dynamically scale your application in response to changing demand. In the past, though, you have had to either manually change the scale of your application, or use additional tooling (such as WASABi or MetricsHub) to automatically scale your application. Today, we’re announcing that AutoScale will be built-into Windows Azure directly.  With today’s release it is now enabled for Cloud Services, Virtual Machines and Web Sites (Mobile Services support will come soon). Auto-scale enables you to configure Windows Azure to automatically scale your application dynamically on your behalf (without any manual intervention) so you can achieve the ideal performance and cost balance. Once configured it will regularly adjust the number of instances running in response to the load in your application. Currently, we support two different load metrics: CPU percentage Storage queue depth (Cloud Services and Virtual Machines only) We’ll enable automatic scaling on even more scale metrics in future updates. When to use Auto-Scale The following are good criteria for services/apps that will benefit from the use of auto-scale: The service/app can scale horizontally (e.g. it can be duplicated to multiple instances) The service/app load changes over time If your app meets these criteria, then you should look to leverage auto-scale. How to Enable Auto-Scale To enable auto-scale, simply navigate to the Scale tab in the Windows Azure Management Portal for the app/service you wish to enable.  Within the scale tab turn the Auto-Scale setting on to either CPU or Queue (for Cloud Services and VMs) to enable Auto-Scale.  Then change the instance count and target CPU settings to configure the Auto-Scale ranges you want to maintain. The image below demonstrates how to enable Auto-Scale on a Windows Azure Web-Site.  I’ve configured the web-site so that it will run using between 1 and 5 VM instances.  The exact # used will depend on the aggregate CPU of the VMs using the 40-70% range I’ve configured below.  If the aggregate CPU goes above 70%, then Windows Azure will automatically add new VMs to the pool (up to the maximum of 5 instances I’ve configured it to use).  If the aggregate CPU drops below 40% then Windows Azure will automatically start shutting down VMs to save me money: Once you’ve turned auto-scale on, you can return to the Scale tab at any point and select Off to manually set the number of instances. Using the Auto-Scale Preview With today’s update you can now, in just a few minutes, have Windows Azure automatically adjust the number of instances you have running  in your apps to keep your service performant at an even better cost. Auto-scale is being released today as a preview feature, and will be free until General Availability. During preview, each subscription is limited to 10 separate auto-scale rules across all of the resources they have (Web sites, Cloud services or Virtual Machines). If you hit the 10 limit, you can disable auto-scale for any resource to enable it for another. Alerts and Notifications Starting today we are now providing the ability to configure threshold based alerts on monitoring metrics. This feature is available for compute services (cloud services, VM, websites and mobiles services). Alerts provide you the ability to get proactively notified of active or impending issues within your application.  You can define alert rules for: Virtual machine monitoring metrics that are collected from the host operating system (CPU percentage, network in/out, disk read bytes/sec and disk write bytes/sec) and on monitoring metrics from monitoring web endpoint urls (response time and uptime) that you have configured. Cloud service monitoring metrics that are collected from the host operating system (same as VM), monitoring metrics from the guest VM (from performance counters within the VM) and on monitoring metrics from monitoring web endpoint urls (response time and uptime) that you have configured. For Web Sites and Mobile Services, alerting rules can be configured on monitoring metrics from monitoring endpoint urls (response time and uptime) that you have configured. Creating Alert Rules You can add an alert rule for a monitoring metric by navigating to the Setting -> Alerts tab in the Windows Azure Management Portal. Click on the Add Rule button to create an alert rule. Give the alert rule a name and optionally add a description. Then pick the service which you want to define the alert rule on: The next step in the alert creation wizard will then filter the monitoring metrics based on the service you selected:   Once created the rule will show up in your alerts list within the settings tab: The rule above is defined as “not activated” since it hasn’t tripped over the CPU threshold we set.  If the CPU on the above machine goes over the limit, though, I’ll get an email notifying me from an Windows Azure Alerts email address ([email protected]). And when I log into the portal and revisit the alerts tab I’ll see it highlighted in red.  Clicking it will then enable me to see what is causing it to fail, as well as view the history of when it has happened in the past. Alert Notifications With today’s initial preview you can now easily create alerting rules based on monitoring metrics and get notified on active or impending issues within your application that require attention. During preview, each subscription is limited to 10 alert rules across all of the services that support alert rules. No More Credit Card Requirement for MSDN Subscribers Earlier this month (during TechEd 2013), Windows Azure announced that MSDN users will get Windows Azure Credits every month that they can use for any Windows Azure services they want. You can read details about this in my previous Dev/Test blog post. Today we are making further updates to enable an easier Windows Azure signup for MSDN users. MSDN users will now not be required to provide payment information (e.g. no credit card) during sign-up, so long as they use the service within the included monetary credit for the billing period. For usage beyond the monetary credit, they can enable overages by providing the payment information and remove the spending limit. This enables a super easy, one page sign-up experience for MSDN users.  Simply sign-up for your Windows Azure trial using the same Microsoft ID that you use to manage your MSDN account, then complete the one page sign-up form below and you will be able to spend your free monthly MSDN credits (up to $150 each month) on any Windows Azure resource for dev/test:   This makes it trivially easy for every MDSN customer to start using Windows Azure today.  If you haven’t signed up yet, I definitely recommend checking it out. Summary Today’s release includes a ton of great features that enable you to build even better cloud solutions.  If you don’t already have a Windows Azure account, you can sign-up for a free trial and start using all of the above features today.  Then visit the Windows Azure Developer Center to learn more about how to build apps with it. Hope this helps, Scott P.S. In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu

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• Building The Right SharePoint Team For Your Organization

  - by Mark Rackley

  I see the question posted fairly often asking what kind SharePoint team an organization should have. How many people do I need? What roles do I need to fill? What is best for my organization? Well, just like every other answer in SharePoint, the correct answer is “it depends”. Do you ever get sick of hearing that??? I know I do… So, let me give you my thoughts and opinions based upon my experience and what I’ve seen and let you come to your own conclusions. What are the possible SharePoint roles? I guess the first thing you need to understand are the different roles that exist in SharePoint (and their are LOTS). Remember, SharePoint is a massive beast and you will NOT find one person who can do it all. If you are hoping to find that person you will be sorely disappointed. For the most part this is true in SharePoint 2007 and 2010. However, generally things are improved in 2010 and easier for junior individuals to grasp. SharePoint Administrator The absolutely positively only role that you should not be without no matter the size of your organization or SharePoint deployment is a SharePoint administrator. These guys are essential to keeping things running and figuring out what’s wrong when things aren’t running well. These unsung heroes do more before 10 am than I do all day. The bad thing is, when these guys are awesome, you don’t even know they exist because everything is running so smoothly. You should definitely invest some time and money here to make sure you have some competent if not rockstar help. You need an admin who truly loves SharePoint and will go that extra mile when necessary. Let me give you a real world example of what I’m talking about: We have a rockstar admin… and I’m sure she’s sick of my throwing her name around so she’ll just have to live with remaining anonymous in this post… sorry Lori… Anyway! A couple of weeks ago our Server teams came to us and said Hi Lori, I’m finalizing the MOSS servers and doing updates that require a restart; can I restart them? Seems like a harmless request from your server team does it not? Sure, go ahead and apply the patches and reboot during our scheduled maintenance window. No problem? right? Sounded fair to me… but no…. not to our fearless SharePoint admin… I need a complete list of patches that will be applied. There is an update that is out there that will break SharePoint… KB973917 is the patch that has been shown to cause issues. What? You mean Microsoft released a patch that would actually adversely affect SharePoint? If we did NOT have a rockstar admin, our server team would have applied these patches and then when some problem occurred in SharePoint we’d have to go through the fun task of tracking down exactly what caused the issue and resolve it. How much time would that have taken? If you have a junior SharePoint admin or an admin who’s not out there staying on top of what’s going on you could have spent days tracking down something so simple as applying a patch you should not have applied. I will even go as far to say the only SharePoint rockstar you NEED in your organization is a SharePoint admin. You can always outsource really complicated development projects or bring in a rockstar contractor every now and then to make sure you aren’t way off track in other areas. For your day-to-day sanity and to keep SharePoint running smoothly, you need an awesome Admin. Some rockstars in this category are: Ben Curry, Mike Watson, Joel Oleson, Todd Klindt, Shane Young, John Ferringer, Sean McDonough, and of course Lori Gowin. SharePoint Developer Another essential role for your SharePoint deployment is a SharePoint developer. Things do start to get a little hazy here and there are many flavors of “developers”. Are you writing custom code? using SharePoint Designer? What about SharePoint Branding?  Are all of these considered developers? I would say yes. Are they interchangeable? I’d say no. Development in SharePoint is such a large beast in itself. I would say that it’s not so large that you can’t know it all well, but it is so large that there are many people who specialize in one particular category. If you are lucky enough to have someone on staff who knows it all well, you better make sure they are well taken care of because those guys are ready-made to move over to a consulting role and charge you 3 times what you are probably paying them. :) Some of the all-around rockstars are Eric Shupps, Andrew Connell (go Razorbacks), Rob Foster, Paul Schaeflein, and Todd Bleeker SharePoint Power User/No-Code Solutions Developer These SharePoint Swiss Army Knives are essential for quick wins in your organization. These people can twist the out-of-the-box functionality to make it do things you would not even imagine. Give these guys SharePoint Designer, jQuery, InfoPath, and a little time and they will create views, dashboards, and KPI’s that will blow your mind away and give your execs the “wow” they are looking for. Not only can they deliver that wow factor, but they can mashup, merge, and really help make your SharePoint application usable and deliver an overall better user experience. Before you hand off a project to your SharePoint Custom Code developer, let one of these rockstars look at it and show you what they can do (in probably less time). I would say the second most important role you can fill in your organization is one of these guys. Rockstars in this category are Christina Wheeler, Laura Rogers, Jennifer Mason, and Mark Miller SharePoint Developer – Custom Code If you want to really integrate SharePoint into your legacy systems, or really twist it and make it bend to your will, you are going to have to open up Visual Studio and write some custom code.  Remember, SharePoint is essentially just a big, huge, ginormous .NET application, so you CAN write code to make it do ANYTHING, but do you really want to spend the time and effort to do so? At some point with every other form of SharePoint development you are going to run into SOME limitation (SPD Workflows is the big one that comes to mind). If you truly want to knock down all the walls then custom development is the way to go. PLEASE keep in mind when you are looking for a custom code developer that a .NET developer does NOT equal a SharePoint developer. Just SOME of the things these guys write are: Custom Workflows Custom Web Parts Web Service functionality Import data from legacy systems Export data to legacy systems Custom Actions Event Receivers Service Applications (2010) These guys are also the ones generally responsible for packaging everything up into solution packages (you are doing that, right?). Rockstars in this category are Phil Wicklund, Christina Wheeler, Geoff Varosky, and Brian Jackett. SharePoint Branding “But it LOOKS like SharePoint!” Somebody call the WAAAAAAAAAAAAHMbulance…   Themes, Master Pages, Page Layouts, Zones, and over 2000 styles in CSS.. these guys not only have to be comfortable with all of SharePoint’s quirks and pain points when branding, but they have to know it TWICE for publishing and non-publishing sites.  Not only that, but these guys really need to have an eye for graphic design and be able to translate the ramblings of business into something visually stunning. They also have to be comfortable with XSLT, XML, and be able to hand off what they do to your custom developers for them to package as solutions (which you are doing, right?). These rockstars include Heater Waterman, Cathy Dew, and Marcy Kellar SharePoint Architect SharePoint Architects are generally SharePoint Admins or Developers who have moved into more of a BA role? Is that fair to say? These guys really have a grasp and understanding for what SharePoint IS and what it can do. These guys help you structure your farms to meet your needs and help you design your applications the correct way. It’s always a good idea to bring in a rockstar SharePoint Architect to do a sanity check and make sure you aren’t doing anything stupid.  Most organizations probably do not have a rockstar architect on staff. These guys are generally brought in at the deployment of a farm, upgrade of a farm, or for large development projects. I personally also find architects very useful for sitting down with the business to translate their needs into what SharePoint can do. A good architect will be able to pick out what can be done out-of-the-box and what has to be custom built and hand those requirements to the development Staff. Architects can generally fill in as an admin or a developer when needed. Some rockstar architects are Rick Taylor, Dan Usher, Bill English, Spence Harbar, Neil Hodgkins, Eric Harlan, and Bjørn Furuknap. Other Roles / Specialties On top of all these other roles you also get these people who specialize in things like Reporting, BDC (BCS in 2010), Search, Performance, Security, Project Management, etc... etc... etc... Again, most organizations will not have one of these gurus on staff, they’ll just pay out the nose for them when they need them. :) SharePoint End User Everyone else in your organization that touches SharePoint falls into this category. What they actually DO in SharePoint is determined by your governance and what permissions you give these guys. Hopefully you have these guys on a fairly short leash and are NOT giving them access to tools like SharePoint Designer. Sadly end users are the ones who truly make your deployment a success by using it, but are also your biggest enemy in breaking it.  :)  We love you guys… really!!! Okay, all that’s fine and dandy, but what should MY SharePoint team look like? It depends! Okay… Are you just doing out of the box team sites with no custom development? Then you are probably fine with a great Admin team and a great No-Code Solution Development team. How many people do you need? Depends on how busy you can keep them. Sorry, can’t answer the question about numbers without knowing your specific needs. I can just tell you who you MIGHT need and what they will do for you. I’ll leave you with what my ideal SharePoint Team would look like for a particular scenario: Farm / Organization Structure Dev, QA, and 2 Production Farms. 5000 – 10000 Users Custom Development and Integration with legacy systems Team Sites, My Sites, Intranet, Document libraries and overall company collaboration Team Rockstar SharePoint Administrator 2-3 junior SharePoint Administrators SharePoint Architect / Lead Developer 2 Power User / No-Code Solution Developers 2-3 Custom Code developers Branding expert With a team of that size and skill set, they should be able to keep a substantial SharePoint deployment running smoothly and meet your business needs. This does NOT mean that you would not need to bring in contract help from time to time when you need an uber specialist in one area. Also, this team assumes there will be ongoing development for the life of your SharePoint farm. If you are just going to be doing sporadic custom development, it might make sense to partner with an awesome firm that specializes in that sort of work (I can give you the name of a couple if you are interested).  Again though, the size of your team depends on the number of requests you are receiving and how much active deployment you are doing. So, don’t bring in a team that looks like this and then yell at me because they are sitting around with nothing to do or are so overwhelmed that nothing is getting done. I do URGE you to take the proper time to asses your needs and determine what team is BEST for your organization. Also, PLEASE PLEASE PLEASE do not skimp on the talent. When it comes to SharePoint you really do get what you pay for when it comes to employees, contractors, and software.  SharePoint can become absolutely critical to your business and because you skimped on hiring a developer he created a web part that brings down the farm because he doesn’t know what he’s doing, or you hire an admin who thinks it’s fine to stick everything in the same Content Database and then can’t figure out why people are complaining. SharePoint can be an enormous blessing to an organization or it’s biggest curse. Spend the time and money to do it right, or be prepared to spending even more time and money later to fix it.

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• MSCC: Global Windows Azure Bootcamp

  Mauritius participated and contributed to the Global Windows Azure Bootcamp 2014 (GWAB). Again! And this time stronger than ever, and together with 137 other locations in 56 countries world-wide. We had 62 named registrations, 7 guest additions and approximately 10 offline participants prior to the event day. Most interestingly the organisation of the GWAB through the MSCC helped to increased the number of craftsmen. The Mauritius Software Craftsmanship Community has currently 138 registered members - in less than one year! Only with those numbers we can proudly say that all the preparations and hard work towards this event already paid off. Personally, I'm really grateful that we had this kind of response and the feedback from some attendees confirmed that the MSCC is on the right track here on Cyber Island Mauritius. Inspired and motivated by the success of this event, rest assured that there will be more public events like the GWAB. This time it took some time to reflect on our meetup, following my first impression right on spot: "Wow, what an experience to organise and participate in this global event. Overall, I've been very pleased with the preparations and the event itself. Surely, there have been some nicks that we have to address and to improve for future activities like this. Quite frankly, we are not professional event organisers (not yet) but we learned a lot over the past couple of days. A big Thank You to our event sponsors, namely Microsoft Indian Ocean Islands & French Pacific, Ceridian Mauritius and Emtel. Without them this event wouldn't have happened - Thank You! And to the cool team members of Microsoft Student Partners (MSPs). You geeks did a great job! Thanks!" So, how many attendees did we actually have? 61! - Awesome - 61 cloud computing instances to help on the research of diabetes. During Saturday afternoon there was even an online publication on L'Express: Les développeurs mauriciens se joignent au combat contre le diabète Reactions of other attendees Don't take my word for granted... Here are some impressions and feedback from our participants: "Awesome event, really appreciated the presentations :-)" -- Kevin on event comments "very interesting and enriching." -- Diana on event comments "#gwab #gwabmru 2014 great success. Looking forward for gwab 2015" -- Wasiim on Twitter "Was there till the end. Awesome Event. I'll surely join upcoming meetup sessions :)" -- Luchmun on event comments "#gwabmru was not that cool. left early" -- Mohammad on Twitter The overall feedback is positive but we are absolutely aware that there quite a number of problems we had to face. We are already looking into that and ideas / action plans on how we will be able to improve it for future events. The sessions We started the day with welcoming speeches by Thierry Coret, Sr. Marketing Manager of Microsoft Indian Ocean Islands & French Pacific and Vidia Mooneegan, Managing Director and Sr. Vice President of Ceridian Mauritius. The clear emphasis was on the endless possibilities of cloud computing and how it can enable any kind of sectors here in the country. Then it was about time to set up the cloud computing services in order to contribute each attendees cloud computing resources to the global research of diabetes, a step by step guide presented by Arnaud Meslier, Technical Evangelist at Microsoft. Given a rendering package and a configuration file it was very interesting to follow the single steps in Windows Azure. Also, during the day we were not sure whether the set up had been correctly, as Mauritius didn't show up on the results board - which should have been the case after approximately 20 to 30 minutes. Anyways, let the minions work... Next, Arnaud gave a brief overview of the variety of services Windows Azure has to offer. Whether you need a development environment for your websites or mobiles app, running a virtual machine with your existing applications or simply putting a SQL database online. No worries, Windows Azure has the right packages available and the online management portal is really easy t handle. After this, we got a little bit more business oriented while Wasiim Hosenbocus, employee at Ceridian, took the attendees through the inerts of a real-life application, and demoed a couple of the existing features. He did a great job by showing how the different services of Windows Azure can be created and pulled together. After the lunch break it is always tough to keep the audience awake... And it was my turn. I gave a brief overview on operating and managing a SQL database on Windows Azure. Well, there are actually two options available and depending on your individual requirements you should be aware of both. The simpler version is called SQL Database and while provisioning only takes a couple of seconds, you should take into consideration that SQL Database has a number of constraints, like limitations on the actual database size - up to 5 GB as web edition and up to 150 GB maximum as business edition -, among others. Next, it was Chervine Bhiwoo's session on Windows Azure Mobile Services. It was absolutely amazing to see that the mobiles services directly offers you various project templates, like Windows 8 Store App, Android app, iOS app, and even Xamarin cross-platform app development. So, within a couple of minutes you can have your first mobile app active and running on Windows Azure. Furthermore, Chervine showed the attendees that adding another user interface, like Web Sites running on ASP.NET MVC 4 only takes a couple of minutes, too. And last but not least, we rounded up the day with Windows Azure Websites and hosting of Virtual Machines presented by some members of the local Microsoft Students Partners programme. Surely, one of the big advantages using Windows Azure is the availability of pre-defined installation packages of known web applications, like WordPress, Joomla!, or Ghost. Compared to running your own web site with a traditional web hoster it is surely en par, and depending on your personal level of expertise, Windows Azure provides you more liberty in terms of configuration than maybe a shared hosting environment. Running a pre-defined web application is one thing but in case that you would like to have more control over your hosting environment it is highly advised to opt for a virtual machine. Provisioning of an Ubuntu 12.04 LTS system was very simple to do but it takes some more minutes than you might expect. So, please be patient and take your time while Windows Azure gets everything in place for you. Afterwards, you can use a SecureShell (ssh) client like Putty in case of a Linux-based machine, or Remote Desktop Services when operating a Windows Server system to log in into your virtual machine. At the end of the day we had a great Q&A session and we finalised the event with our raffle of goodies. Participation in the raffle was bound to submission of the session survey and most gratefully we had a give-away for everyone. What a nice coincidence to finish of the day. Note: All session slides (and demo codes) will be made available on the MSCC event page. Please, check the Files section over there. (Some) Visual impressions from the event Just to give you an idea about what has happened during the GWAB 2014 at Ebene... Speakers and Microsoft Student Partners are getting ready for the Global Windows Azure Bootcamp 2014 GWAB 2014 attendees are fully integrated into the hands-on-labs and setting up their individuals cloud computing services 60 attendees at the GWAB 2014. Despite some technical difficulties we had a great time running the event GWAB 2014: Using the lunch break for networking and exchange of ideas - Great conversations and topics amongst attendees There are more pictures on the original event page: Questions & Answers Following are a couple of questions which have been asked and didn't get an answer during the event: Q: Is it possible to upload static pages via FTP? A: Yes, you can. Have a look at the right side column on the dashboard of your website. There you'll find information about the FTP and SFTP host names. You can use any FTP client, like ie. FileZilla to log in. FTP also gives you access to your log files. Q: What are the size limitations on SQL Database? A: 5 GB on the Web Edition, and 150 GB on the business edition. A maximum 150 databases (inclusing 'master') per SQL Database server. More details here: General Guidelines and Limitations (Azure SQL Database) Q: What's the maximum size of a SQL Server running in a Virtual Machine? A: The maximum Windows Azure VM has currently 8 CPU cores, 14 or 56 GB of RAM and 16x 1 TB hard drives. More details here: Virtual Machine and Cloud Service Sizes for Azure Q: How can we register for Windows Azure? A: Mauritius is currently not listed for phone verification. Please get in touch with Arnaud Meslier at Microsoft IOI & FP Q: Can I use my own domain name for Windows Azure websites? A: Yes, you can. But this might require to upscale your account to Standard. In case that I missed a question and answer, please use the comment section at the end of the article. Thanks! Final results Every participant was instructed during the hands-on-lab session on how to set up a cloud computing service in their account. Of course, I won't keep the results from you... Global Azure Lab GWAB 2014: Our cloud computing contribution to the research of diabetes And I would say Mauritius did a good job! Upcoming Events What are the upcoming events here in Mauritius? So far, we have the following ones (incomplete list as usual) in chronological order: Launch of Microsoft SQL Server 2014 (15.4.2014) Corsair Hackers Reboot (19.4.2014) WebCup (TBA ~ June 2014) Developers Conference (TBA ~ July 2014) Linuxfest 2014 (TBA ~ November 2014) Hopefully, there will be more announcements during the next couple of weeks and months. If you know about any other event, like a bootcamp, a code challenge or hackathon here in Mauritius, please drop me a note in the comment section below this article. Thanks! Networking and job/project opportunities Despite having technical presentations on Windows Azure an event like this always offers a great bunch of possibilities and opportunities to get in touch with new people in IT, have an exchange of experience with other like-minded people. As I already wrote about Communities - The importance of exchange and discussion - I had a great conversation with representatives of the University des Mascareignes which are currently embracing cloud infrastructure and cloud computing for their various campuses in the Indian Ocean. As for the MSCC it would be a great experience to stay in touch with them, and to work on upcoming, common activities. Furthermore, I had a very good conversation with Thierry and Ludovic of Microsoft IOI & FP on the necessity of user groups and IT communities here on the island. It's great to see that the MSCC is currently on a run and that local companies are sharing our thoughts on promoting IT careers and exchange of IT knowledge in such an open way. I'm also looking forward to be able to participate and to contribute on more events in the near future. My resume of the day We learned a lot today and there is always room for improvement! It was an awesome event and quite frankly it was a pleasure to spend the day with so many enthuastic IT people in the same room. It was a great experience to organise such event locally and participate on a global scale to support the GlyQ-IQ Technology in their research on diabetes. I was so pleased to see the involvement of new MSCC members in taking the opportunity to share and learn about the power of cloud computing. The Mauritius Software Craftsmanship Community is on the right way and this year's bootcamp on Windows Azure only marked the beginning of our journey. Thank you to our sponsors and my kudos to the MSPs! Update: Media coverage The event has been reported in local media, too. Following are some resources: Orange - Local - Business: Le cloud, pour des recherches approfondies sur le diabète Maurice Info.mu: Le cloud, pour des recherches approfondies sur le diabète Le Quotidien Pg 2: Global Windows Azure Bootcamp 2014 - Le cloud pour des recherches approfondies sur le diabète The Observer Pg 12: Le cloud, pour des recherches approfondies sur le diabète

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• The case of the phantom ADF developer (and other yarns)

  - by Chris Muir

  A few years of ADF experience means I see common mistakes made by different developers, some I regularly make myself.  This post is designed to assist beginners to Oracle JDeveloper Application Development Framework (ADF) avoid a common ADF pitfall, the case of the phantom ADF developer [add Scooby-Doo music here]. ADF Business Components - triggers, default table values and instead of views. Oracle's JDeveloper tutorials help with the A-B-Cs of ADF development, typically built on the nice 'n safe demo schema provided by with the Oracle database such as the HR demo schema. However it's not too long until ADF beginners, having built up some confidence from learning with the tutorials and vanilla demo schemas, start building ADF Business Components based upon their own existing database schema objects.  This is where unexpected problems can sneak in. The crime Developers may encounter a surprising error at runtime when editing a record they just created or updated and committed to the database, based on their own existing tables, namely the error: JBO-25014: Another user has changed the row with primary key oracle.jbo.Key[x] ...where X is the primary key value of the row at hand.  In a production environment with multiple users this error may be legit, one of the other users has updated the row since you queried it.  Yet in a development environment this error is just plain confusing.  If developers are isolated in their own database, creating and editing records they know other users can't possibly be working with, or all the other developers have gone home for the day, how is this error possible? There are no other users?  It must be the phantom ADF developer! [insert dramatic music here] The following picture is what you'll see in the Business Component Browser, and you'll receive a similar error message via an ADF Faces page: A false conclusion What can possibly cause this issue if it isn't our phantom ADF developer?  Doesn't ADF BC implement record locking, locking database records when the row is modified in the ADF middle-tier by a user?  How can our phantom ADF developer even take out a lock if this is the case?  Maybe ADF has a bug, maybe ADF isn't implementing record locking at all?  Shouldn't we see the error "JBO-26030: Failed to lock the record, another user holds the lock" as we attempt to modify the record, why do we see JBO-25014? : Let's verify that ADF is in fact issuing the correct SQL LOCK-FOR-UPDATE statement to the database. First we need to verify ADF's locking strategy.  It is determined by the Application Module's jbo.locking.mode property.  The default (as of JDev 11.1.1.4.0 if memory serves me correct) and recommended value is optimistic, and the other valid value is pessimistic. Next we need a mechanism to check that ADF is issuing the LOCK statements to the database.  We could ask DBAs to monitor locks with OEM, but optimally we'd rather not involve overworked DBAs in this process, so instead we can use the ADF runtime setting –Djbo.debugoutput=console.  At runtime this options turns on instrumentation within the ADF BC layer, which among a lot of extra detail displayed in the log window, will show the actual SQL statement issued to the database, including the LOCK statement we're looking to confirm. Setting our locking mode to pessimistic, opening the Business Components Browser of a JSF page allowing us to edit a record, say the CHARGEABLE field within a BOOKINGS record where BOOKING_NO = 1206, upon editing the record see among others the following log entries: [421] Built select: 'SELECT BOOKING_NO, EVENT_NO, RESOURCE_CODE, CHARGEABLE, MADE_BY, QUANTITY, COST, STATUS, COMMENTS FROM BOOKINGS Bookings'[422] Executing LOCK...SELECT BOOKING_NO, EVENT_NO, RESOURCE_CODE, CHARGEABLE, MADE_BY, QUANTITY, COST, STATUS, COMMENTS FROM BOOKINGS Bookings WHERE BOOKING_NO=:1 FOR UPDATE NOWAIT[423] Where binding param 1: 1206  As can be seen on line 422, in fact a LOCK-FOR-UPDATE is indeed issued to the database.  Later when we commit the record we see: [441] OracleSQLBuilder: SAVEPOINT 'BO_SP'[442] OracleSQLBuilder Executing, Lock 1 DML on: BOOKINGS (Update)[443] UPDATE buf Bookings>#u SQLStmtBufLen: 210, actual=62[444] UPDATE BOOKINGS Bookings SET CHARGEABLE=:1 WHERE BOOKING_NO=:2[445] Update binding param 1: N[446] Where binding param 2: 1206[447] BookingsView1 notify COMMIT ... [448] _LOCAL_VIEW_USAGE_model_Bookings_ResourceTypesView1 notify COMMIT ... [449] EntityCache close prepared statement ....and as a result the changes are saved to the database, and the lock is released. Let's see what happens when we use the optimistic locking mode, this time to change the same BOOKINGS record CHARGEABLE column again.  As soon as we edit the record we see little activity in the logs, nothing to indicate any SQL statement, let alone a LOCK has been taken out on the row. However when we save our records by issuing a commit, the following is recorded in the logs: [509] OracleSQLBuilder: SAVEPOINT 'BO_SP'[510] OracleSQLBuilder Executing doEntitySelect on: BOOKINGS (true)[511] Built select: 'SELECT BOOKING_NO, EVENT_NO, RESOURCE_CODE, CHARGEABLE, MADE_BY, QUANTITY, COST, STATUS, COMMENTS FROM BOOKINGS Bookings'[512] Executing LOCK...SELECT BOOKING_NO, EVENT_NO, RESOURCE_CODE, CHARGEABLE, MADE_BY, QUANTITY, COST, STATUS, COMMENTS FROM BOOKINGS Bookings WHERE BOOKING_NO=:1 FOR UPDATE NOWAIT[513] Where binding param 1: 1205[514] OracleSQLBuilder Executing, Lock 2 DML on: BOOKINGS (Update)[515] UPDATE buf Bookings>#u SQLStmtBufLen: 210, actual=62[516] UPDATE BOOKINGS Bookings SET CHARGEABLE=:1 WHERE BOOKING_NO=:2[517] Update binding param 1: Y[518] Where binding param 2: 1205[519] BookingsView1 notify COMMIT ... [520] _LOCAL_VIEW_USAGE_model_Bookings_ResourceTypesView1 notify COMMIT ... [521] EntityCache close prepared statement Again even though we're seeing the midtier delay the LOCK statement until commit time, it is in fact occurring on line 412, and released as part of the commit issued on line 419.  Therefore with either optimistic or pessimistic locking a lock is indeed issued. Our conclusion at this point must be, unless there's the unlikely cause the LOCK statement is never really hitting the database, or the even less likely cause the database has a bug, then ADF does in fact take out a lock on the record before allowing the current user to update it.  So there's no way our phantom ADF developer could even modify the record if he tried without at least someone receiving a lock error. Hmm, we can only conclude the locking mode is a red herring and not the true cause of our problem.  Who is the phantom? At this point we'll need to conclude that the error message "JBO-25014: Another user has changed" is somehow legit, even though we don't understand yet what's causing it. This leads onto two further questions, how does ADF know another user has changed the row, and what's been changed anyway? To answer the first question, how does ADF know another user has changed the row, the Fusion Guide's section 4.10.11 How to Protect Against Losing Simultaneous Updated Data , that details the Entity Object Change-Indicator property, gives us the answer: At runtime the framework provides automatic "lost update" detection for entity objects to ensure that a user cannot unknowingly modify data that another user has updated and committed in the meantime. Typically, this check is performed by comparing the original values of each persistent entity attribute against the corresponding current column values in the database at the time the underlying row is locked. Before updating a row, the entity object verifies that the row to be updated is still consistent with the current state of the database.  The guide further suggests to make this solution more efficient: You can make the lost update detection more efficient by identifying any attributes of your entity whose values you know will be updated whenever the entity is modified. Typical candidates include a version number column or an updated date column in the row.....To detect whether the row has been modified since the user queried it in the most efficient way, select the Change Indicator option to compare only the change-indicator attribute values. We now know that ADF BC doesn't use the locking mechanism at all to protect the current user against updates, but rather it keeps a copy of the original record fetched, separate to the user changed version of the record, and it compares the original record against the one in the database when the lock is taken out.  If values don't match, be it the default compare-all-columns behaviour, or the more efficient Change Indicator mechanism, ADF BC will throw the JBO-25014 error. This leaves one last question.  Now we know the mechanism under which ADF identifies a changed row, what we don't know is what's changed and who changed it? The real culprit What's changed?  We know the record in the mid-tier has been changed by the user, however ADF doesn't use the changed record in the mid-tier to compare to the database record, but rather a copy of the original record before it was changed.  This leaves us to conclude the database record has changed, but how and by who? There are three potential causes: Database triggers The database trigger among other uses, can be configured to fire PLSQL code on a database table insert, update or delete.  In particular in an insert or update the trigger can override the value assigned to a particular column.  The trigger execution is actioned by the database on behalf of the user initiating the insert or update action. Why this causes the issue specific to our ADF use, is when we insert or update a record in the database via ADF, ADF keeps a copy of the record written to the database.  However the cached record is instantly out of date as the database triggers have modified the record that was actually written to the database.  Thus when we update the record we just inserted or updated for a second time to the database, ADF compares its original copy of the record to that in the database, and it detects the record has been changed – giving us JBO-25014. This is probably the most common cause of this problem. Default values A second reason this issue can occur is another database feature, default column values.  When creating a database table the schema designer can define default values for specific columns.  For example a CREATED_BY column could be set to SYSDATE, or a flag column to Y or N.  Default values are only used by the database when a user inserts a new record and the specific column is assigned NULL.  The database in this case will overwrite the column with the default value. As per the database trigger section, it then becomes apparent why ADF chokes on this feature, though it can only specifically occur in an insert-commit-update-commit scenario, not the update-commit-update-commit scenario. Instead of trigger views I must admit I haven't double checked this scenario but it seems plausible, that of the Oracle database's instead of trigger view (sometimes referred to as instead of views).  A view in the database is based on a query, and dependent on the queries complexity, may support insert, update and delete functionality to a limited degree.  In order to support fully insertable, updateable and deletable views, Oracle introduced the instead of view, that gives the view designer the ability to not only define the view query, but a set of programmatic PLSQL triggers where the developer can define their own logic for inserts, updates and deletes. While this provides the database programmer a very powerful feature, it can cause issues for our ADF application.  On inserting or updating a record in the instead of view, the record and it's data that goes in is not necessarily the data that comes out when ADF compares the records, as the view developer has the option to practically do anything with the incoming data, including throwing it away or pushing it to tables which aren't used by the view underlying query for fetching the data. Readers are at this point reminded that this article is specifically about how the JBO-25014 error occurs in the context of 1 developer on an isolated database.  The article is not considering how the error occurs in a production environment where there are multiple users who can cause this error in a legitimate fashion.  Assuming none of the above features are the cause of the problem, and optimistic locking is turned on (this error is not possible if pessimistic locking is the default mode *and* none of the previous causes are possible), JBO-25014 is quite feasible in a production ADF application if 2 users modify the same record. At this point under project timelines pressure, the obvious fix for developers is to drop both database triggers and default values from the underlying tables.  However we must be careful that these legacy constructs aren't used and assumed to be in place by other legacy systems.  Dropping the database triggers or default value that the existing Oracle Forms  applications assumes and requires to be in place could cause unexpected behaviour and bugs in the Forms application.  Proficient software engineers would recognize such a change may require a partial or full regression test of the existing legacy system, a potentially costly and timely exercise, not ideal. Solving the mystery once and for all Luckily ADF has built in functionality to deal with this issue, though it's not a surprise, as Oracle as the author of ADF also built the database, and are fully aware of the Oracle database's feature set.  At the Entity Object attribute level, the Refresh After Insert and Refresh After Update properties.  Simply selecting these instructs ADF BC after inserting or updating a record to the database, to expect the database to modify the said attributes, and read a copy of the changed attributes back into its cached mid-tier record.  Thus next time the developer modifies the current record, the comparison between the mid-tier record and the database record match, and JBO-25014: Another user has changed" is no longer an issue. [Post edit - as per the comment from Oracle's Steven Davelaar below, as he correctly points out the above solution will not work for instead-of-triggers views as it relies on SQL RETURNING clause which is incompatible with this type of view] Alternatively you can set the Change Indicator on one of the attributes.  This will work as long as the relating column for the attribute in the database itself isn't inadvertently updated.  In turn you're possibly just masking the issue rather than solving it, because if another developer turns the Change Indicator back on the original issue will return.

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• Understanding the value of Customer Experience & Loyalty for the Telecommunications Industry

  - by raul.goycoolea

  Worried by economic woes and market forces, especially in mature markets, communications service providers (CSPs) increasingly focus on improving customer experience. In fact, it seems difficult to find a major message by a C-level executive in the developed world that does not include something on "meeting and exceeding customers' needs". Frequently in customer satisfaction studies by prominent firms, CSPs fall short of the leadership demonstrated by other industries that take customer-centric approaches to their bottom-line strategies. Consider the following:Despite the continued impact of global economic crisis, in July 2010, Apple Computer posted record revenue and net quarterly profit. Those who attribute the results primarily to the iPhone 4 launch should note that Apple also shipped around 30% more Macintosh computers than the same period the previous year. Even sales of the iPod line increased by 8% in a highly commoditized, shrinking media player market. Finally, Apple began selling iPads during the quarter, with total sales of more than 3 million units. What does Apple have that the others lack? Well, some great products (and services) to be sure, but it also excels at customer service and support, marketing, and distribution, and has one of the strongest brands globally. Its products are useful, simple to use, easy to acquire and augment, high quality, and considered very cool. They also evoke such an emotional response from many of Apple's customers, which they turn up their noses at competitive products.In other words, Apple appears to have mastered virtually every aspect of customer experience and the resultant loyalty of its customer base - even in difficult financial times. Through that unwavering customer focus, Apple continues to drive its revenues and profits to new heights. Other customer loyalty leaders like Wal-Mart, Google, Toyota and Honda are also doing well by focusing on customer experience as an essential driver of profitability. Service providers should note this performance and ask themselves how they might leverage the same principles to increase their own profitability. After all, that is what customer experience and loyalty are all about: profitability.To successfully manage all the critical touch points of customer experience, CSPs must shun the one-size-fits-all approach. They can no longer afford to view customer service fundamentally as an act of altruism - which mentality dates back to the industry's civil service days, when CSPs were typically government organizations that were critical to economic development and public safety.As regulators and public officials have pushed, and continue to push, service providers to new heights of reliability - using incentives and punishments - most CSPs already have some of the fundamental building blocks of customer service in place. Yet despite that history and experience, service providers still lag other industries in providing what is seen as good customer service.As we observed in the TMF's 2009 Insights Research report, Customer Experience Management: Driving Loyalty & Profitability there has been resurgence in interest by CSPs. More and more of them have stated ambitions to catch up other industries, and they are realizing that good customer service is a powerful strategy for increasing business performance and profitability, not an act of good will.CSPs are recognizing the connection between customer experience and profitability, as demonstrated in many studies. For example, according to research by Bain & Company, a 5 percent improvement in customer retention rates can yield as much as a 75 percent increase in profits for companies across a range of industries.After decades of customer experience strategy formulation, Bain partner and business author, Frederick Reichheld, considers "would you recommend us to a friend?" as the ultimate question for a customer. How many times have you or your friends recommended an iPod, iPhone or a Mac? What do your children recommend to their peers? Their peers to them?There are certain steps service providers have to take to create more personalized relationships with their customers, as well as reduce churn and increase profitability, all while becoming leaner and more agile. First, they have to define customer experience, we define it as the result of the sum of observations, perceptions, thoughts and feelings arising from interactions and relationships between customers and their service provider(s). Virtually every customer touch point - whether directly or indirectly linked to service providers and their partners - contributes to customer perception, satisfaction, loyalty, and ultimately profitability. Gaining leadership in customer experience and satisfaction will not be a simple task, as it is affected by virtually every customer-facing aspect of the service provider, and in turn impacts the service provider deeply - especially on the all-important bottom line. The scope of issues affecting customer experience is complex and dynamic.With new services, devices and applications extending the basis of customer experience to domains beyond the direct control of the service provider, it is likely to increase in complexity and dynamism.Customer loyalty = increased profitsAs stated earlier, customer experience programs are not fundamentally altruistic exercises, but a strategic means of improving competitiveness and profitability in the short and long term. Loyalty is essential to deriving long term profits from customers.Some of the earliest loyalty programs date back to the 1930s, when packaged goods companies offered embedded coupons for rewards to buyers, and eventually retail chains began offering reward programs to frequent shoppers. These programs continued for decades but were leapfrogged in the 1980s by more aggressive programs from the airlines.This movement was led by American Airlines, which launched the first full-scale loyalty marketing program of the modern era with the AAdvantage frequent flyer scheme. It was the first to reward frequent fliers with notional air miles that could be accumulated and later redeemed for free travel. Figure 1: Opportunities example of Customer loyalty driven profitOther airlines and travel providers were quick to grasp the incredible value of providing customers with an incentive to use their company exclusively. Within a few years, dozens of travel industry companies launched similar initiatives and now loyalty programs are achieving near-ubiquity in many service industries, especially those in which it is difficult to differentiate offerings by product attributes.The belief is that increased profitability will result from customer retention efforts because:•    The cost of acquisition occurs only at the beginning of a relationship: the longer the relationship, the lower the amortized cost;•    Account maintenance costs decline as a percentage of total costs, or as a percentage of revenue, over the lifetime of the relationship;•    Long term customers tend to be less inclined to switch and less price sensitive which can result in stable unit sales volume and increases in dollar-sales volume;•    Long term customers may initiate word-of-mouth promotions and referrals, which cost the company nothing and arguably are the most effective form of advertising;•    Long-term customers are more likely to buy ancillary products and higher margin supplemental products;•    Long term customers tend to be satisfied with their relationship with the company and are less likely to switch to competitors, making market entry or competitors gaining market share difficult;•    Regular customers tend to be less expensive to service, as they are familiar with the processes involved, require less 'education', and are consistent in their order placement;•    Increased customer retention and loyalty makes the employees' jobs easier and more satisfying. In turn, happy employees feed back into higher customer satisfaction in a virtuous circle. Figure 2: The virtuous circle of customer loyaltyFigure 2 represents a high-level example of a virtuous cycle driven by customer satisfaction and loyalty, depicting how superiority in product and service offerings, as well as strong customer support by competent employees, lead to higher sales and ultimately profitability. As stated above, this is not a new concept, but succeeding with it is difficult. It has eluded many a company driven to achieve profitability goals. Of course, for this circle to be virtuous, the customer relationship(s) must be profitable.Trying to maintain the loyalty of unprofitable customers is not a viable business strategy. It is, therefore, important that marketers can assess the profitability of each customer (or customer segment), and either improve or terminate relationships that are not profitable. This means each customer's 'relationship costs' must be understood and compared to their 'relationship revenue'. Customer lifetime value (CLV) is the most commonly used metric here, as it is generally accepted as a representation of exactly how much each customer is worth in monetary terms, and therefore a determinant of exactly how much a service provider should be willing to spend to acquire or retain that customer.CLV models make several simplifying assumptions and often involve the following inputs:•    Churn rate represents the percentage of customers who end their relationship with a company in a given period;•    Retention rate is calculated by subtracting the churn rate percentage from 100;•    Period/horizon equates to the units of time into which a customer relationship can be divided for analysis. A year is the most commonly used period for this purpose. Customer lifetime value is a multi-period calculation, often projecting three to seven years into the future. In practice, analysis beyond this point is viewed as too speculative to be reliable. The model horizon is the number of periods used in the calculation;•    Periodic revenue is the amount of revenue collected from a customer in a given period (though this is often extended across multiple periods into the future to understand lifetime value), such as usage revenue, revenues anticipated from cross and upselling, and often some weighting for referrals by a loyal customer to others; •    Retention cost describes the amount of money the service provider must spend, in a given period, to retain an existing customer. Again, this is often forecast across multiple periods. Retention costs include customer support, billing, promotional incentives and so on;•    Discount rate means the cost of capital used to discount future revenue from a customer. Discounting is an advanced method used in more sophisticated CLV calculations;•    Profit margin is the projected profit as a percentage of revenue for the period. This may be reflected as a percentage of gross or net profit. Again, this is generally projected across the model horizon to understand lifetime value.A strong focus on managing these inputs can help service providers realize stronger customer relationships and profits, but there are some obstacles to overcome in achieving accurate calculations of CLV, such as the complexity of allocating costs across the customer base. There are many costs that serve all customers which must be properly allocated across the base, and often a simple proportional allocation across the whole base or a segment may not accurately reflect the true cost of serving that customer;  This is made worse by the fragmentation of customer information, which is likely to be across a variety of product or operations groups, and may be difficult to aggregate due to different representations.In addition, there is the complexity of account relationships and structures to take into consideration. Complex account structures may not be understood or properly represented. For example, a profitable customer may have a separate account for a second home or another family member, which may appear to be unprofitable. If the service provider cannot relate the two accounts, CLV is not properly represented and any resultant cancellation of the apparently unprofitable account may result in the customer churning from the profitable one.In summary, if service providers are to realize strong customer relationships and their attendant profits, there must be a very strong focus on data management. This needs to be coupled with analytics that help business managers and those who work in customer-facing functions offer highly personalized solutions to customers, while maintaining profitability for the service provider. It's clear that acquiring new customers is expensive. Advertising costs, campaign management expenses, promotional service pricing and discounting, and equipment subsidies make a serious dent in a new customer's profitability. That is especially true given the rising subsidies for Smartphone users, which service providers hope will result in greater profits from profits from data services profitability in future.  The situation is made worse by falling prices and greater competition in mature markets.Customer acquisition through industry consolidation isn't cheap either. A North American service provider spent about $2,000 per subscriber in its acquisition of a smaller company earlier this year. While this has allowed it to leapfrog to become the largest mobile service provider in the country, it required a total investment of more than $28 billion (including assumption of the acquiree's debt).While many operating cost synergies clearly made this deal more attractive to the acquiring company, this is certainly an expensive way to acquire customers: the cost per subscriber in this case is not out of line with the prices others have paid for acquisitions.While growth by acquisition certainly increases overall revenues, it often creates tremendous challenges for profitability. Organic growth through increased customer loyalty and retention is a more effective driver of profit, as well as a stronger predictor of future profitability. Service providers, especially those in mature markets, are increasingly recognizing this and taking steps toward a creating a more personalized, flexible and satisfying experience for their customers.In summary, the clearest path to profitability for companies in virtually all industries is through customer retention and maximization of lifetime value. Service providers would do well to recognize this and focus attention on profitable customer relationships.

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• Latest additions to Certify

  - by SadFab

  New releases added: FMW, OBIEE, OIAM, OFR, ODI, GOLDENGATE Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} FMW 11.1.1.6.0 o   Oracle WebLogic Server 10.3.5.0.0 o   Oracle WebLogic Server 10.3.6.0.0 o   Oracle HTTP Server o   Oracle Web Cache o   Oracle Application Development Framework o   Oracle Application Development Runtime o   Oracle SOA Suite o   Oracle Application Integration Architecture Foundation Pack o   Oracle B2B o   Oracle BPEL Process Manager o   Oracle Business Activity Monitoring o   Oracle Business Process Management o   Oracle Complex Event Processing o   Oracle Enterprise Repository o   Oracle Mediator o   Oracle Service Bus o   Oracle Internet Directory o   Oracle Virtual Directory o   Oracle Identity Federation o   Oracle Directory Services Manager o   Oracle Authentication Services for OS o   Oracle Portal o   Oracle WebCenter Portal o   Oracle Reports o   Reports Builder o   Oracle Forms o   Forms Builder o   Discoverer Administrator o   Discoverer Desktop Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} o   ECM certifications (renamed Oracle WebCenter Content o   WebCenter Sites (formerly Fatwire) Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} OBIEE 11.1.1.6.0 o   Oracle Business Intelligence Enterprise Edition o   Oracle Business Intelligence Publisher o   Oracle Real-Time Decisions o   Oracle Segmentation Server Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}  Oracle Identity & Access Management 11.1.1.5.0 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 o   Oracle Access Manager o   Oracle Adaptive Access Manager o   Oracle Authorization Policy Manager o   Oracle Entitlements Server o   Oracle Identity Manager o   Oracle Identity Navigator o   Oracle Security Token Service Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Oracle Identity & Access Management 11.1.2.0.0 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 o   Oracle Access Manager o   Oracle Adaptive Access Manager o   Oracle Authorization Policy Manager o   Oracle Enterprise Single Sign On Suite o   Oracle Entitlements Server o   Oracle Identity Connect o   Oracle Identity Federation o   Oracle Identity Manager o   Oracle Identity Navigator o   Oracle Privileged Account Manager o   Oracle Security Token Service o   Oracle Unified Directory Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} OFR 11.1.2.0.0 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 o   Oracle Forms o   Oracle Reports Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; 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mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} OGG 11.1.1.1.2 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} o   Oracle GoldenGate o   Oracle GoldenGate Adapters for Java and Flat File o   Oracle GoldenGate for Base24 3.0.6 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} OGG 11.2.1.0.1 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} o   Oracle GoldenGate

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• Selling Federal Enterprise Architecture (EA)

  - by TedMcLaughlan

  Selling Federal Enterprise Architecture A taxonomy of subject areas, from which to develop a prioritized marketing and communications plan to evangelize EA activities within and among US Federal Government organizations and constituents. Any and all feedback is appreciated, particularly in developing and extending this discussion as a tool for use – more information and details are also available. "Selling" the discipline of Enterprise Architecture (EA) in the Federal Government (particularly in non-DoD agencies) is difficult, notwithstanding the general availability and use of the Federal Enterprise Architecture Framework (FEAF) for some time now, and the relatively mature use of the reference models in the OMB Capital Planning and Investment (CPIC) cycles. EA in the Federal Government also tends to be a very esoteric and hard to decipher conversation – early apologies to those who agree to continue reading this somewhat lengthy article. Alignment to the FEAF and OMB compliance mandates is long underway across the Federal Departments and Agencies (and visible via tools like PortfolioStat and ITDashboard.gov – but there is still a gap between the top-down compliance directives and enablement programs, and the bottom-up awareness and effective use of EA for either IT investment management or actual mission effectiveness. "EA isn't getting deep enough penetration into programs, components, sub-agencies, etc.", verified a panelist at the most recent EA Government Conference in DC. Newer guidance from OMB may be especially difficult to handle, where bottom-up input can't be accurately aligned, analyzed and reported via standardized EA discipline at the Agency level – for example in addressing the new (for FY13) Exhibit 53D "Agency IT Reductions and Reinvestments" and the information required for "Cloud Computing Alternatives Evaluation" (supporting the new Exhibit 53C, "Agency Cloud Computing Portfolio"). Therefore, EA must be "sold" directly to the communities that matter, from a coordinated, proactive messaging perspective that takes BOTH the Program-level value drivers AND the broader Agency mission and IT maturity context into consideration. Selling EA means persuading others to take additional time and possibly assign additional resources, for a mix of direct and indirect benefits – many of which aren't likely to be realized in the short-term. This means there's probably little current, allocated budget to work with; ergo the challenge of trying to sell an "unfunded mandate". Also, the concept of "Enterprise" in large Departments like Homeland Security tends to cross all kinds of organizational boundaries – as Richard Spires recently indicated by commenting that "...organizational boundaries still trump functional similarities. Most people understand what we're trying to do internally, and at a high level they get it. The problem, of course, is when you get down to them and their system and the fact that you're going to be touching them...there's always that fear factor," Spires said. It is quite clear to the Federal IT Investment community that for EA to meet its objective, understandable, relevant value must be measured and reported using a repeatable method – as described by GAO's recent report "Enterprise Architecture Value Needs To Be Measured and Reported". What's not clear is the method or guidance to sell this value. In fact, the current GAO "Framework for Assessing and Improving Enterprise Architecture Management (Version 2.0)", a.k.a. the "EAMMF", does not include words like "sell", "persuade", "market", etc., except in reference ("within Core Element 19: Organization business owner and CXO representatives are actively engaged in architecture development") to a brief section in the CIO Council's 2001 "Practical Guide to Federal Enterprise Architecture", entitled "3.3.1. Develop an EA Marketing Strategy and Communications Plan." Furthermore, Core Element 19 of the EAMMF is advised to be applied in "Stage 3: Developing Initial EA Versions". This kind of EA sales campaign truly should start much earlier in the maturity progress, i.e. in Stages 0 or 1. So, what are the understandable, relevant benefits (or value) to sell, that can find an agreeable, participatory audience, and can pave the way towards success of a longer-term, funded set of EA mechanisms that can be methodically measured and reported? Pragmatic benefits from a useful EA that can help overcome the fear of change? And how should they be sold? Following is a brief taxonomy (it's a taxonomy, to help organize SME support) of benefit-related subjects that might make the most sense, in creating the messages and organizing an initial "engagement plan" for evangelizing EA "from within". An EA "Sales Taxonomy" of sorts. We're not boiling the ocean here; the subjects that are included are ones that currently appear to be urgently relevant to the current Federal IT Investment landscape. Note that successful dialogue in these topics is directly usable as input or guidance for actually developing early-stage, "Fit-for-Purpose" (a DoDAF term) Enterprise Architecture artifacts, as prescribed by common methods found in most EA methodologies, including FEAF, TOGAF, DoDAF and our own Oracle Enterprise Architecture Framework (OEAF). The taxonomy below is organized by (1) Target Community, (2) Benefit or Value, and (3) EA Program Facet - as in: "Let's talk to (1: Community Member) about how and why (3: EA Facet) the EA program can help with (2: Benefit/Value)". Once the initial discussion targets and subjects are approved (that can be measured and reported), a "marketing and communications plan" can be created. A working example follows the Taxonomy. Enterprise Architecture Sales Taxonomy Draft, Summary Version 1. Community 1.1. Budgeted Programs or Portfolios Communities of Purpose (CoPR) 1.1.1. Program/System Owners (Senior Execs) Creating or Executing Acquisition Plans 1.1.2. Program/System Owners Facing Strategic Change 1.1.2.1. Mandated 1.1.2.2. Expected/Anticipated 1.1.3. Program Managers - Creating Employee Performance Plans 1.1.4. CO/COTRs – Creating Contractor Performance Plans, or evaluating Value Engineering Change Proposals (VECP) 1.2. Governance & Communications Communities of Practice (CoP) 1.2.1. Policy Owners 1.2.1.1. OCFO 1.2.1.1.1. Budget/Procurement Office 1.2.1.1.2. Strategic Planning 1.2.1.2. OCIO 1.2.1.2.1. IT Management 1.2.1.2.2. IT Operations 1.2.1.2.3. Information Assurance (Cyber Security) 1.2.1.2.4. IT Innovation 1.2.1.3. Information-Sharing/ Process Collaboration (i.e. policies and procedures regarding Partners, Agreements) 1.2.2. Governing IT Council/SME Peers (i.e. an "Architects Council") 1.2.2.1. Enterprise Architects (assumes others exist; also assumes EA participants aren't buried solely within the CIO shop) 1.2.2.2. Domain, Enclave, Segment Architects – i.e. the right affinity group for a "shared services" EA structure (per the EAMMF), which may be classified as Federated, Segmented, Service-Oriented, or Extended 1.2.2.3. External Oversight/Constraints 1.2.2.3.1. GAO/OIG & Legal 1.2.2.3.2. Industry Standards 1.2.2.3.3. Official public notification, response 1.2.3. Mission Constituents Participant & Analyst Community of Interest (CoI) 1.2.3.1. Mission Operators/Users 1.2.3.2. Public Constituents 1.2.3.3. Industry Advisory Groups, Stakeholders 1.2.3.4. Media 2. Benefit/Value (Note the actual benefits may not be discretely attributable to EA alone; EA is a very collaborative, cross-cutting discipline.) 2.1. Program Costs – EA enables sound decisions regarding... 2.1.1. Cost Avoidance – a TCO theme 2.1.2. Sequencing – alignment of capability delivery 2.1.3. Budget Instability – a Federal reality 2.2. Investment Capital – EA illuminates new investment resources via... 2.2.1. Value Engineering – contractor-driven cost savings on existing budgets, direct or collateral 2.2.2. Reuse – reuse of investments between programs can result in savings, chargeback models; avoiding duplication 2.2.3. License Refactoring – IT license & support models may not reflect actual or intended usage 2.3. Contextual Knowledge – EA enables informed decisions by revealing... 2.3.1. Common Operating Picture (COP) – i.e. cross-program impacts and synergy, relative to context 2.3.2. Expertise & Skill – who truly should be involved in architectural decisions, both business and IT 2.3.3. Influence – the impact of politics and relationships can be examined 2.3.4. Disruptive Technologies – new technologies may reduce costs or mitigate risk in unanticipated ways 2.3.5. What-If Scenarios – can become much more refined, current, verifiable; basis for Target Architectures 2.4. Mission Performance – EA enables beneficial decision results regarding... 2.4.1. IT Performance and Optimization – towards 100% effective, available resource utilization 2.4.2. IT Stability – towards 100%, real-time uptime 2.4.3. Agility – responding to rapid changes in mission 2.4.4. Outcomes –measures of mission success, KPIs – vs. only "Outputs" 2.4.5. Constraints – appropriate response to constraints 2.4.6. Personnel Performance – better line-of-sight through performance plans to mission outcome 2.5. Mission Risk Mitigation – EA mitigates decision risks in terms of... 2.5.1. Compliance – all the right boxes are checked 2.5.2. Dependencies –cross-agency, segment, government 2.5.3. Transparency – risks, impact and resource utilization are illuminated quickly, comprehensively 2.5.4. Threats and Vulnerabilities – current, realistic awareness and profiles 2.5.5. Consequences – realization of risk can be mapped as a series of consequences, from earlier decisions or new decisions required for current issues 2.5.5.1. Unanticipated – illuminating signals of future or non-symmetric risk; helping to "future-proof" 2.5.5.2. Anticipated – discovering the level of impact that matters 3. EA Program Facet (What parts of the EA can and should be communicated, using business or mission terms?) 3.1. Architecture Models – the visual tools to be created and used 3.1.1. Operating Architecture – the Business Operating Model/Architecture elements of the EA truly drive all other elements, plus expose communication channels 3.1.2. Use Of – how can the EA models be used, and how are they populated, from a reasonable, pragmatic yet compliant perspective? What are the core/minimal models required? What's the relationship of these models, with existing system models? 3.1.3. Scope – what level of granularity within the models, and what level of abstraction across the models, is likely to be most effective and useful? 3.2. Traceability – the maturity, status, completeness of the tools 3.2.1. Status – what in fact is the degree of maturity across the integrated EA model and other relevant governance models, and who may already be benefiting from it? 3.2.2. Visibility – how does the EA visibly and effectively prove IT investment performance goals are being reached, with positive mission outcome? 3.3. Governance – what's the interaction, participation method; how are the tools used? 3.3.1. Contributions – how is the EA program informed, accept submissions, collect data? Who are the experts? 3.3.2. Review – how is the EA validated, against what criteria?  Taxonomy Usage Example:   1. To speak with: a. ...a particular set of System Owners Facing Strategic Change, via mandate (like the "Cloud First" mandate); about... b. ...how the EA program's visible and easily accessible Infrastructure Reference Model (i.e. "IRM" or "TRM"), if updated more completely with current system data, can... c. ...help shed light on ways to mitigate risks and avoid future costs associated with NOT leveraging potentially-available shared services across the enterprise... 2. ....the following Marketing & Communications (Sales) Plan can be constructed: a. Create an easy-to-read "Consequence Model" that illustrates how adoption of a cloud capability (like elastic operational storage) can enable rapid and durable compliance with the mandate – using EA traceability. Traceability might be from the IRM to the ARM (that identifies reusable services invoking the elastic storage), and then to the PRM with performance measures (such as % utilization of purchased storage allocation) included in the OMB Exhibits; and b. Schedule a meeting with the Program Owners, timed during their Acquisition Strategy meetings in response to the mandate, to use the "Consequence Model" for advising them to organize a rapid and relevant RFI solicitation for this cloud capability (regarding alternatives for sourcing elastic operational storage); and c. Schedule a series of short "Discovery" meetings with the system architecture leads (as agreed by the Program Owners), to further populate/validate the "As-Is" models and frame the "To Be" models (via scenarios), to better inform the RFI, obtain the best feedback from the vendor community, and provide potential value for and avoid impact to all other programs and systems. --end example -- Note that communications with the intended audience should take a page out of the standard "Search Engine Optimization" (SEO) playbook, using keywords and phrases relating to "value" and "outcome" vs. "compliance" and "output". Searches in email boxes, internal and external search engines for phrases like "cost avoidance strategies", "mission performance metrics" and "innovation funding" should yield messages and content from the EA team. This targeted, informed, practical sales approach should result in additional buy-in and participation, additional EA information contribution and model validation, development of more SMEs and quick "proof points" (with real-life testing) to bolster the case for EA. The proof point here is a successful, timely procurement that satisfies not only the external mandate and external oversight review, but also meets internal EA compliance/conformance goals and therefore is more transparently useful across the community. In short, if sold effectively, the EA will perform and be recognized. EA won’t therefore be used only for compliance, but also (according to a validated, stated purpose) to directly influence decisions and outcomes. The opinions, views and analysis expressed in this document are those of the author and do not necessarily reflect the views of Oracle.

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• json support in visual studio 2010

  - by jnsohnumr

  Hi, I'm trying to work on a new project parsing some JSON data for a Silverlight 4 project (specifically created as a "Silverlight Business Application - Visual C#" project) using C# in Visual Studio 2010, and I can't find how to include the references to have parsers and native object support for JSON data. As far as I know my development tools are up to date (checked MS update). I know that I can probably just write my own parser but that seems like re-inventing the wheel. Below are some lines that work in VS 2008 in another project of ours (can't post the files due to their being part of a business app): using System.Json; results = (JsonObject)JsonObject.Load(e.Result); I hope my description is adequate. Thanks for looking, jnsohnumr

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• POCO Best Practice

  - by Paul Johnson

  All, I have a series of domain objects (project is NHibernate based). Currently as per 'good practice' they define only the business objects, comprising properties and methods specific to each objects function within the domain. However one of the objects has a requirement to send an SMTP message. I have a simple SMTP client class defined in a separate 'Utilities' assembly. In order to use this mail client from within the POCO, I would need to hold a reference to the utilities assembly in the domain. My query is this... Is it a departure from best practice to hold such a reference in a POCO, for the purpose of gaining necessary business functionality. Kind Regards Paul J.

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• Integrating my website with BlogEngine.Net

  - by Kabeer

  Hello. I am developing a site (ASP.Net based) that, besides other features enables the users to blog as well. I am thinking of integrating BlogEngine.Net to my portal. From whatever little I have analyzed, integrating at presentation layer will be far more challenging in comparison to doing so at business layer. That means (I guess) I will have to use the BlogEngine.Core.dll in my application. I am looking for some sort of approval from the community, complimented with suggested do's and dont's. BTW, I find the business layer a bit intimidating (complex) as I want some basic & necessary features only.

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• Search and display buisness locations on MKMapView

  - by jmurphy

  Hello, I'm trying to find a way to search for a business, such as "grocery stores" and display them on a google map around the users current location. This used to be pretty simple with the old URL style of launching the apple map location but I can't find out how to do it with the MKMapView. I understand that I'll need to use the MKAnnotations classes but my problem is with finding the data. I've tried plugging in the URL below to get the info from google but the size of the data seems way too large. http://maps.google.com/maps?q=grocery&mrt=yp&sll=37.769561,-122.412844&z=14&output=kml Is there an easy way to just set a property that tells the MKMapView to search for a keyword and display all matching business around my current location? Or does anybody know how to get this information from google?

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• TransactionScope and Connection Pooling

  - by Graham

  Hi, I'm trying to get a handle on whether we have a problem in our application with database connections using incorrect IsolationLevels. Our application is a .Net 3.5 database app using SQL Server 2005. I've discovered that the IsolationLevel of connections are not reset when they are returned to the connection pool (see here) and was also really surprised to read in this blog post that each new TransactionScope created gets its own connection pool assigned to it. Our database updates (via our business objects) take place within a TransactionScope (a new one is created for each business object graph update). But our fetches do not use an explicit transaction. So what I'm wondering is could we ever get into the situation where our fetch operations (which should be using the default IsolationLevel - Read Committed) would reuse a connection from the pool which has been used for an update, and inherit the update IsolationLevel (RepeatableRead)? Or would our updates be guaranteed to use a different connection pool seeing as they are wrapped in a TransactionScope? Thanks in advance, Graham

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• How To Update a Facebook App Page Status

  - by DigitalZombieKid

  Hi all, I've done a few searches and couldn't find an answer. I'm trying to update the status of my business's "Application Page" (not personal page, and not "Fan Page") on Facebook. Two questions for the community: 1) How to update the "Application Page" status programmatically? I found the answer for a "Fan Page" here (http://stackoverflow.com/questions/2097665/authorizing-a-facebook-fan-page-for-status-updates). Does anyone think it will work for an "Application Page" as well? 2) How to update the "Application Page" status through a third party service? Ideally, I'd like to post to one location and have it show up a) on my business twitter status and b) on my Facebook "Application Page" status. Has anyone heard of a company that might be able to help me do this (paid or free)? Thanks and regards, DZK

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• Designing a data model in VS2010 and generating ORM code, application

  - by Kay Zed

  Simply put: I have a database design in my head and I now want to use Visual Studio 2010 to create a WPF application. Key is to use the VS2010 tools to take much as possible manual work out of my hands. -The database engine is SQLite -ORM probably through DBLINQ -Use of LINQ -The application can create new, empty database instances -Easily maintainable (changes in data model possible) Q- How do I start designing the database model (visually) in Visual Studio 2010? Should this be an xsd? Do I do this in a separate project? Q- Next, how can I make the most use of VS2010 code generation tools to generate a business layer? Q- I suppose the business layer will be added as a Data Source (in another project?) and from there it's a rather generic data binding solution? I tried finding clear examples of this but it's a jungle out there, the hunt for a solution is NOT converging to one clear method.... :_(

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• Sending persisted JDO instances over GWT-RPC

  - by Ben Daniel

  I've just started learning Google Web Toolkit and finished writing the Stock Watcher tutorial app. Is my thinking correct that if one wants to persist a business object (like a Stock) using JDO and send it back and forth to/from the client over RPC then one has to create two separate classes for that object: One with the JDO annotations for persisting it on the server and another which is serialisable and used over RPC? I notice the Stock Watcher has separate classes and I can theorise why: Otherwise the gwt compiler would try to generate javascript for everything the persisted class referenced like JDO and com.google.blah.users.User, etc Also there may be logic on the server-side class which doesn't apply to the client and vice-versa. I just want to make sure I'm understanding this correctly. I don't want to have to create two versions of all my business object classes which I want to use over RPC if I don't have to.

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• Hibernate: Parent/Child relationship in a single-table

  - by Dee

  I hardly see any pointer on the following problem related to Hibernate. This pertains to implementing inheritance using a single database table with a parent-child relationship to itself. For example: CREATE TABLE Employee ( empId BIGINT NOT NULL AUTO_INCREMENT, empName VARCHAR(100) NOT NULL, managerId BIGINT, CONSTRAINT pk_employee PRIMARY KEY (empId) ) Here, the managerId column may be null, or may point to another row of the Employee table. Business rule requires the Employee to know about all his reportees and for him to know about his/her manager. The business rules also allow rows to have null managerId (the CEO of the organisation doesn't have a manager). How do we map this relationship in Hibernate, standard many-to-one relationship doesn't work here? Example code would be appreciated.

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• Hibernate: Parent/Child relationship in a single-table

  - by Dee

  I hardly see any pointer on the following problem related to Hibernate. This pertains to implementing inheritance using a single database table with a parent-child relationship to itself. For example: CREATE TABLE Employee ( empId BIGINT NOT NULL AUTO_INCREMENT, empName VARCHAR(100) NOT NULL, managerId BIGINT, CONSTRAINT pk_employee PRIMARY KEY (empId) ) Here, the managerId column may be null, or may point to another row of the Employee table. Business rule requires the Employee to know about all his reportees and for him to know about his/her manager. The business rules also allow rows to have null managerId (the CEO of the organisation doesn't have a manager). How do we map this relationship in Hibernate, standard many-to-one relationship doesn't work here? Example code would be appreciated.

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• Best approach for authorisation rules

  - by Maciej

  I'm wonder about best approach of implementation auth. rules in Client-Server app using Business Objects. I've noticed common tactic is: - on DB side: implement one role for application, used for all app's users - definition users right and roles and assign users to proper group - Client side: add to Business Object's getters/setters rights checker allowing write / display data for particular user My concern is if this is really good approach from security perspective. It looks DB sends all information to Client, and then client's logic decide what to display or not. So, potentially advanced user can make query from their box and see/change anything. Isn't it?

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• Best practices in ASP.Net code behind pages.

  - by patricks418

  Hi, I am an experienced developer but I am new to web application development. Now I am in charge of developing a new web application and I could really use some input from experienced web developers out there. I'd like to understand exactly what experienced web developers do in the code-behind pages. At first I thought it was best to have a rule that all the database access and business logic should be performed in classes external to the code-behind pages. My thought was that only logic necessary for the web form would be performed in the code-behind. I still think that all the business logic should be performed in other classes but I'm beginning to think it would be alright if the code-behind had access to the database to query it directly rather than having to call other classes to receive a dataset or collection back. Any input would be appreciated.

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• Ria Services vs WCF Dataservices

  - by NPehrsson

  My Team are evaluation to a bigger Business portal. (Invoicing, Bookkeeping, Salaries.....) We are all used to work with DDD, O/R mappers with NHibernate as our first choice. We have chosen to work with CompositeWPF to keep modularity between all modules and part system in the business portal. Now we have evaluated Ria Services and are kind of disappointed how it works in a Data Oriented way, Data Oriented can be good in a service oriented scenario, but we feel that we can with an Object Oriented approach to, and we feel that we can get an application with less complexity with the OO approach than the DO approach. For example it doesn't allow Value Objects, Many-to-many relations, everything needs to have keys and so on. We haven't looked at WCF Data Services yet so our question is WCF Data Services our answere? Does it integrate good with Silverlight 4? Can we work with it in a OO manor?

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