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• 2012 Oracle Fusion Innovation Awards - Part 2

  - by Michelle Kimihira

  Author: Moazzam Chaudry Continuing from Friday's blog on 2012 Oracle Fusion Innovation Awards, this blog (Part 2) will provide more details around the customers. It was a tremendous honor to be in single room of winners. We only wish we could have had more time to share stories from all the winners.  We received great insight from all the innovative solutions that our customers deploy and would like to share them broadly, so that others can benefit from best practices. There was a customer panel session joined by Ingersoll Rand, Nike and Motability and here is what was discussed: Barry Bonar, Enterprise Architect from Ingersoll Rand shared details around their solution, comprised of Oracle Exalogic, Oracle WebLogic Server and Oracle SOA Suite. This combined solutoin enabled their business transformation to increase decision-making, speed and efficiency, resulting in 40% reduced IT spend, 41X Faster response time and huge cost savings. Ashok Balakrishnan, Architect from Nike shared how they leveraged Oracle Coherence to analyze their digital "footprint" of activities. This helps them compete, collaborate and compare athletic data over time. Lastly, Ashley Doodly, Head of IT from Motability shared details around their solution compromised of Oracle SOA Suite, Service Bus, ADF, Coherence, BO and E-Business Suite. This solution helped Motability achieve 100% ROI within the first few months, performance in seconds vs. 10's of minutes and tremendous improvement in throughput that increased up to 50%.  This year's winners by category are: Oracle Exalogic Customer Results using Fusion Middleware Netshoes ATG on Exalogic: 6X Reduced H/W foot print, 6.2X increased throughput and 3 weeks time to market Claro Part of America Movil, running mission critical Java Application on Exalogic with 35X Faster Java response time, 5X Throughput Underwriters Laboratories Exalogic as an Apps Consolidation platform to power tremendous growth Ingersoll Rand EBS on Exalogic: Up to 40% Reduction in overall IT budget, 3x reduced foot print Oracle Cloud Application Foundation Customer Results using Fusion Middleware  Mazda Motor Corporation Tuxedo ART Batch runtime environment to migrate their batch apps on new open environment and reduce main frame cost. HOTELBEDS Technology Open Source to WebLogic transformation Globalia Corporation Introduced Oracle Coherence to fully reengineer DTH system and provide multiple business and technical benefits Nike Nike+, digital sports platform, has 8M users and is expecting an 5X increase in users, many of who will carry multiple devices that frequently sync data with the Digital Sport platform Comcast Corporation The solution is expected to increase availability, continuity, performance, and simplify and make the code at the application layer more flexible. Oracle SOA and Oracle BPM Customer Results using Fusion Middleware NTT Docomo Network traffic solution based on Oracle event processing and coherence - massive in scale: 12M users (50M in future) - 800,000 events/sec. Schneider National, Inc. SOA/B2B/ADF/Data Integration to orchestrate key order processes across Siebel, OTM & EBS.  Platform runs 60M trans/day and  50 million composite SOA instances per day across 10G and 11G Amadeus Oracle BPM solution: Business Rules and processes vary across local (80), regional (~10) and corporate approval process. Up to 10 levels of approval. Plans to deploy across 20+ markets Navitar SOA solution integrates a fully non-Oracle legacy application/ERP environment using Oracle’s SOA Suite and Oracle AIA Foundation Pack. Motability Uses SOA Suite to synchronize data across the systems and to manage the vehicle remarketing process Oracle WebCenter Customer Results using Fusion Middleware  News Limited Single platform running websites for 50% of Australia's newspapers University of Louisville “Facebook for Medicine”: Oracle Webcenter platform and Oracle BIEE to analyze patient test data and uncover potential health issues. Expecting annualized ROI of 277% China Mobile Jiangsu Company portal (25k users) to drive collaboration & productivity Life Technologies Portal for remotely monitoring & repairing biotech instruments LA Dept. of Water & Power Oracle WebCenter Portal to power ladwp.com on desktop and mobile for 1.6million users Oracle Identity Management Customer Results using Fusion Middleware Education Testing Service Identity Management platform for provisioning & SSO of 6 million GRE, GMAT, TOEFL customers Avea Oracle Identity Manager allowing call center personnel to quickly change Identity Profile to handle varying call loads based on a user self service interface. Decreased Admin Cost by 30% Oracle Data Integration Customer Results using Fusion Middleware Raymond James Near real-time integration for improved systems (throughput & performance) and enhanced operational flexibility in a 24 X 7 environment Wm Morrison Supermarkets Electronic Point of Sale integration handling over 80 million transactions a day in near real time (15 min intervals) Oracle Application Development Framework and Oracle Fusion Development Customer Results using Fusion Middleware Qualcomm Incorporated Solution providing  immediate business value enabling a self-service model necessary for growing the new customer base, an increase in customer satisfaction, reduced “time-to-deliver” Micros Systems, Inc. ADF, SOA Suite, WebCenter  enables services that include managing distribution of hotel rooms availability and rates to channels such as Hotel Web-site, Expedia, etc. Marfin Egnatia Bank A new web 2.0 UI provides a much richer experience through the ADF solution with the end result being one of boosting end-user productivity    Business Analytics (Oracle BI, Oracle EPM, Oracle Exalytics) Customer Results using Fusion Middleware INC Research Self-service customer portal delivering 5–10% of the overall revenue - expected to grow fast with the BI solution Experian Reduction in Time to Complete the Financial Close Process Hologic Inc Solution, saving months of decision-making uncertainty! We look forward to seeing many more innovative nominations. The nominatation process for 2013 begins in April 2013.    Additional Information: Blog: Oracle WebCenter Award Winners Blog: Oracle Identity Management Winners Blog: Oracle Exalogic Winners Blog: SOA, BPM and Data Integration will be will feature award winners in its respective areas this week Subscribe to our regular Fusion Middleware Newsletter Follow us on Twitter and Facebook

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• Get your content off Blogger.com

  - by Daniel Moth

  Due to blogger.com deprecating FTP users I've decided to move my blog. When I think of the content of a blog, 4 items come to mind: blog posts, comments, binary files that the blog posts linked to (e.g. images, ZIP files) and the CSS+structure of the blog. 1. Binaries The binary files you used in your blog posts are sitting on your own web space, so really blogger.com is not involved with that. Nothing for you to do at this stage, I'll come back to these in another post. 2. CSS and structure In the best case this exists as a separate CSS file on your web space (so no action for now) or in a worst case, like me, your CSS is embedded with the HTML. In the latter case, simply navigate from you dashboard to "Template" then "Edit HTML" and copy paste the contents of the box. Save that locally in a txt file and we'll come back to that in another post. 3. Blog posts and Comments The blog posts and comments exist in all the HTML files on your own web space. Parsing HTML files to extract that can be painful, so it is easier to download the XML files from blogger's servers that contain all your blog posts and comments. 3.1 Single XML file, but incomplete The obvious thing to do is go into your dashboard "Settings" and under the "Basic" tab look at the top next to "Blog Tools". There is a link there to "Export blog" which downloads an XML file with both comments and posts. The problem with that is that it only contains 200 comments - if you have more than that, you will lose the surplus. Also, this XML file has a lot of noise, compared to the better solution described next. (note that a tool I will refer to in a future post deals with either kind of XML file) 3.2 Multiple XML files First you need to find your blog ID. In case you don't know what that is, navigate to the "Template" as described in section 2 above. You will find references to the blog id in the HTML there, but you can also see it as part of the URL in your browser: blogger.com/template-edit.g?blogID=YOUR_NUMERIC_ID. Mine is 7 digits. You can now navigate to these URLs to download the XML for your posts and comments respectively: blogger.com/feeds/YOUR_NUMERIC_ID/posts/default?max-results=500&start-index=1 blogger.com/feeds/YOUR_NUMERIC_ID/comments/default?max-results=200&start-index=1 Note that you can only get 500 posts at a time and only 200 comments at a time. To get more than that you have to change the URL and download the next batch. To get you started, to get the XML for the next 500 posts and next 200 comments respectively you’d have to use these URLs: blogger.com/feeds/YOUR_NUMERIC_ID/posts/default?max-results=500&start-index=501 blogger.com/feeds/YOUR_NUMERIC_ID/comments/default?max-results=200&start-index=201 ...and so on and so forth. Keep all the XML files in the same folder on your local machine (with nothing else in there). 4. Validating the XML aka editing older blog posts The XML files you just downloaded really contain HTML fragments inside for all your blog posts. If you are like me, your blog posts did not conform to XHTML so passing them to an XML parser (which is what we will want to do) will result in the XML parser choking. So the next step is to fix that. This can be no work at all for you, or a huge time sink or just a couple hours of pain (which was my case). The process I followed was to attempt to load the XML files using XmlDocument.Load and wait for the exception to be thrown from my code. The exception would point to the exact offending line and column which would help me fix the issue. Rather than fix it in the XML itself, I would go back and edit the offending blog post and fix it there - recommended! Then I'd repeat the cycle until the XML could be loaded in the XmlDocument. To give you an idea, some of the issues I encountered are: extra or missing quotes in img and href elements, direct usage of chevrons instead of encoding them as &lt;, missing closing tags, mismatched nested pairs of elements and capitalization of html elements. For a full list of things that may go wrong see this. 5. Opportunity for other changes I also found a few posts that did not have a category assigned so I fixed those too. I took the further opportunity to create new categories and tag some of my blog posts with that. Note that I did not remove/change categories of existing posts, but only added.   In an another post we'll see how to use the XML files you stored in the local folder… Comments about this post welcome at the original blog.

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• Rockmelt, the technology adoption model, and Facebook's spare internet

  - by Roger Hart

  Regardless of how good it is, you'd have to have a heart of stone not to make snide remarks about Rockmelt. After all, on the surface it looks a lot like some people spent two years building a browser instead of just bashing out a Chrome extension over a wet weekend. It probably does some more stuff. I don't know for sure because artificial scarcity is cool, apparently, so the "invitation" is still in the post*. I may in fact never know for sure, because I'm not wild about Facebook sign-in as a prerequisite for anything. From the video, and some initial reviews, my early reaction was: I have a browser, I have a Twitter client; what on earth is this for? The answer, of course, is "not me". Rockmelt is, in a way, quite audacious. Oh, sure, on launch day it's Bay Area bar-chat for the kids with no lenses in their retro specs and trousers that give you deep-vein thrombosis, but it's not really about them. Likewise,  Facebook just launched Google Wave, or something. And all the tech snobbery and scorn packed into describing it that way is irrelevant next to what they're doing with their platform. Here's something I drew in MS Paint** because I don't want to get sued: (see: The technology adoption lifecycle) A while ago in the Guardian, John Lanchester dusted off the idiom that "technology is stuff that doesn't work yet". The rest of the article would be quite interesting if it wasn't largely about MySpace, and he's sort of got a point. If you bolt on the sentiment that risk-averse businessmen like things that work, you've got the essence of Crossing the Chasm. Products for the mainstream market don't look much like technology. Think for  a second about early (1980s ish) hi-fi systems, with all the knobs and fiddly bits, their ostentatious technophile aesthetic. Then consider their sleeker and less (or at least less conspicuously) functional successors in the 1990s. The theory goes that innovators and early adopters like technology, it's a hobby in itself. The rest of the humans seem to like magic boxes with very few buttons that make stuff happen and never trouble them about why. Personally, I consider Apple's maddening insistence that iTunes is an acceptable way to move files around to be more or less morally unacceptable. Most people couldn't care less. Hence Rockmelt, and hence Facebook's continued growth. Rockmelt looks pointless to me, because I aggregate my social gubbins with Digsby, or use TweetDeck. But my use case is different and so are my enthusiasms. If I want to share photos, I'll use Flickr - but Facebook has photo sharing. If I want a short broadcast message, I'll use Twitter - Facebook has status updates. If I want to sell something with relatively little hassle, there's eBay - or Facebook marketplace. YouTube - check, FB Video. Email - messaging. Calendaring apps, yeah there are loads, or FB Events. What if I want to host a simple web page? Sure, they've got pages. Also Notes for blogging, and more games than I can count. This stuff is right there, where millions and millions of users are already, and for what they need it just works. It's not about me, because I'm not in the big juicy area under the curve. It's what 1990s portal sites could never have dreamed of achieving. Facebook is AOL on speed, crack, and some designer drugs it had specially imported from the future. It's a n00b-friendly gateway to the internet that just happens to serve up all the things you want to do online, right where you are. Oh, and everybody else is there too. The price of having all this and the social graph too is that you have all of this, and the social graph too. But plenty of folks have more incisive things to say than me about the whole privacy shebang, and it's not really what I'm talking about. Facebook is maintaining a vast, and fairly fully-featured training-wheels internet. And it makes up a large proportion of the online experience for a lot of people***. It's the entire web (2.0?) experience for the early and late majority. And sure, no individual bit of it is quite as slick or as fully-realised as something like Flickr (which wows me a bit every time I use it. Those guys are good at the web), but it doesn't have to be. It has to be unobtrusively good enough for the regular humans. It has to not feel like technology. This is what Rockmelt sort of is. You're online, you want something nebulously social, and you don't want to faff about with, say, Twitter clients. Wow! There it is on a really distracting sidebar, right in your browser. No effort! Yeah - fish nor fowl, much? It might work, I guess. There may be a demographic who want their social web experience more simply than tech tinkering, and who aren't just getting it from Facebook (or, for that matter, mobile devices). But I'd be surprised. Rockmelt feels like an attempt to grab a slice of Facebook-style "Look! It's right here, where you already are!", but it's still asking the mature market to install a new browser. Presumably this is where that Facebook sign-in predicate comes in handy, though it'll take some potent awareness marketing to make it fly. Meanwhile, Facebook quietly has the entire rest of the internet as a product management resource, and can continue to give most of the people most of what they want. Something that has not gone un-noticed in its potential to look a little sinister. But heck, they might even make Google Wave popular.     *This was true last week when I drafted this post. I got an invite subsequently, hence the screenshot. **MS Paint is no fun any more. It's actually good in Windows 7. Farewell ironically-shonky diagrams. *** It's also behind a single sign-in, lending a veneer of confidence, and partially solving the problem of usernames being crummy unique identifiers. I'll be blogging about that at some point.

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• techniques for an AI for a highly cramped turn-based tactics game

  - by Adam M.

  I'm trying to write an AI for a tactics game in the vein of Final Fantasy Tactics or Vandal Hearts. I can't change the game rules in any way, only upgrade the AI. I have experience programming AI for classic board games (basically minimax and its variants), but I think the branching factor is too great for the approach to be reasonable here. I'll describe the game and some current AI flaws that I'd like to fix. I'd like to hear ideas for applicable techniques. I'm a decent enough programmer, so I only need the ideas, not an implementation (though that's always appreciated). I'd rather not expend effort chasing (too many) dead ends, so although speculation and brainstorming are good and probably helpful, I'd prefer to hear from somebody with actual experience solving this kind of problem. For those who know it, the game is the land battle mini-game in Sid Meier's Pirates! (2004) and you can skim/skip the next two paragraphs. For those who don't, here's briefly how it works. The battle is turn-based and takes place on a 16x16 grid. There are three terrain types: clear (no hindrance), forest (hinders movement, ranged attacks, and sight), and rock (impassible, but does not hinder attacks or sight). The map is randomly generated with roughly equal amounts of each type of terrain. Because there are many rock and forest tiles, movement is typically very cramped. This is tactically important. The terrain is not flat; higher terrain gives minor bonuses. The terrain is known to both sides. The player is always the attacker and the AI is always the defender, so it's perfectly valid for the AI to set up a defensive position and just wait. The player wins by killing all defenders or by getting a unit to the city gates (a tile on the other side of the map). There are very few units on each side, usually 4-8. Because of this, it's crucial not to take damage without gaining some advantage from it. Units can take multiple actions per turn. All units on one side move before any units on the other side. Order of execution is important, and interleaving of actions between units is often useful. Units have melee and ranged attacks. Melee attacks vary widely in strength; ranged attacks have the same strength but vary in range. The main challenges I face are these: Lots of useful move combinations start with a "useless" move that gains no immediate advantage, or even loses advantage, in order to set up a powerful flank attack in the future. And, since the player units are stronger and have longer range, the AI pretty much always has to take some losses before they can start to gain kills. The AI must be able to look ahead to distinguish between sacrificial actions that provide a future benefit and those that don't. Because the terrain is so cramped, most of the tactics come down to achieving good positioning with multiple units that work together to defend an area. For instance, two defenders can often dominate a narrow pass by positioning themselves so an enemy unit attempting to pass must expose itself to a flank attack. But one defender in the same pass would be useless, and three units can defend a slightly larger pass. Etc. The AI should be able to figure out where the player must go to reach the city gates and how to best position its few units to cover the approaches, shifting, splitting, or combining them appropriately as the player moves. Because flank attacks are extremely deadly (and engineering flank attacks is key to the player strategy), the AI should be competent at moving its units so that they cover each other's flanks unless the sacrifice of a unit would give a substantial benefit. They should also be able to force flank attacks on players, for instance by threatening a unit from two different directions such that responding to one threat exposes the flank to the other. The AI should attack if possible, but sometimes there are no good ways to approach the player's position. In that case, the AI should be able to recognize this and set up a defensive position of its own. But the AI shouldn't be vulnerable to a trivial exploit where the player repeatedly opens and closes a hole in his defense and shoots at the AI as it approaches and retreats. That is, the AI should ideally be able to recognize that the player is capable of establishing a solid defense of an area, even if the defense is not currently in place. (I suppose if a good unit allocation algorithm existed, as needed for the second bullet point, the AI could run it on the player units to see where they could defend.) Because it's important to choose a good order of action and interleave actions between units, it's not as simple as just finding the best move for each unit in turn. All of these can be accomplished with a minimax search in theory, but the search space is too large, so specialized techniques are needed. I thought about techniques such as influence mapping, but I don't see how to use the technique to great effect. I thought about assigning goals to the units. This can help them work together in some limited way, and the problem of "how do I accomplish this goal?" is easier to solve than "how do I win this battle?", but assigning good goals is a hard problem in itself, because it requires knowing whether the goal is achievable and whether it's a good use of resources. So, does anyone have specific ideas for techniques that can help cleverize this AI? Update: I found a related question on Stackoverflow: http://stackoverflow.com/questions/3133273/ai-for-a-final-fantasy-tactics-like-game The selected answer gives a decent approach to choosing between alternative actions, but it doesn't seem to have much ability to look into the future and discern beneficial sacrifices from wasteful ones. It also focuses on a single unit at a time and it's not clear how it could be extended to support cooperation between units in defending or attacking.

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• SQL SERVER – Weekly Series – Memory Lane – #048

  - by Pinal Dave

  Here is the list of selected articles of SQLAuthority.com across all these years. Instead of just listing all the articles I have selected a few of my most favorite articles and have listed them here with additional notes below it. Let me know which one of the following is your favorite article from memory lane. 2007 Order of Result Set of SELECT Statement on Clustered Indexed Table When ORDER BY is Not Used Above theory is true in most of the cases. However SQL Server does not use that logic when returning the resultset. SQL Server always returns the resultset which it can return fastest.In most of the cases the resultset which can be returned fastest is the resultset which is returned using clustered index. Effect of TRANSACTION on Local Variable – After ROLLBACK and After COMMIT One of the Jr. Developer asked me this question (What will be the Effect of TRANSACTION on Local Variable – After ROLLBACK and After COMMIT?) while I was rushing to an important meeting. I was getting late so I asked him to talk with his Application Tech Lead. When I came back from meeting both of them were looking for me. They said they are confused. I quickly wrote down following example for them. 2008 SQL SERVER – Guidelines and Coding Standards Complete List Download Coding standards and guidelines are very important for any developer on the path of a successful career. A coding standard is a set of guidelines, rules and regulations on how to write code. Coding standards should be flexible enough or should take care of the situation where they should not prevent best practices for coding. They are basically the guidelines that one should follow for better understanding. Download Guidelines and Coding Standards complete List Download Get Answer in Float When Dividing of Two Integer Many times we have requirements of some calculations amongst different fields in Tables. One of the software developers here was trying to calculate some fields having integer values and divide it which gave incorrect results in integer where accurate results including decimals was expected. Puzzle – Computed Columns Datatype Explanation SQL Server automatically does a cast to the data type having the highest precedence. So the result of INT and INT will be INT, but INT and FLOAT will be FLOAT because FLOAT has a higher precedence. If you want a different data type, you need to do an EXPLICIT cast. Renaming SP is Not Good Idea – Renaming Stored Procedure Does Not Update sys.procedures I have written many articles about renaming a tables, columns and procedures SQL SERVER – How to Rename a Column Name or Table Name, here I found something interesting about renaming the stored procedures and felt like sharing it with you all. The interesting fact is that when we rename a stored procedure using SP_Rename command, the Stored Procedure is successfully renamed. But when we try to test the procedure using sp_helptext, the procedure will be having the old name instead of new names. 2009 Insert Values of Stored Procedure in Table – Use Table Valued Function It is clear from the result set that , where I have converted stored procedure logic into the table valued function, is much better in terms of logic as it saves a large number of operations. However, this option should be used carefully. The performance of the stored procedure is “usually” better than that of functions. Interesting Observation – Index on Index View Used in Similar Query Recently, I was working on an optimization project for one of the largest organizations. While working on one of the queries, we came across a very interesting observation. We found that there was a query on the base table and when the query was run, it used the index, which did not exist in the base table. On careful examination, we found that the query was using the index that was on another view. This was very interesting as I have personally never experienced a scenario like this. In simple words, “Query on the base table can use the index created on the indexed view of the same base table.” Interesting Observation – Execution Plan and Results of Aggregate Concatenation Queries Working with SQL Server has never seemed to be monotonous – no matter how long one has worked with it. Quite often, I come across some excellent comments that I feel like acknowledging them as blog posts. Recently, I wrote an article on SQL SERVER – Execution Plan and Results of Aggregate Concatenation Queries Depend Upon Expression Location, which is well received in the community. 2010 I encourage all of you to go through complete series and write your own on the subject. If you write an article and send it to me, I will publish it on this blog with due credit to you. If you write on your own blog, I will update this blog post pointing to your blog post. SQL SERVER – ORDER BY Does Not Work – Limitation of the View 1 SQL SERVER – Adding Column is Expensive by Joining Table Outside View – Limitation of the View 2 SQL SERVER – Index Created on View not Used Often – Limitation of the View 3 SQL SERVER – SELECT * and Adding Column Issue in View – Limitation of the View 4 SQL SERVER – COUNT(*) Not Allowed but COUNT_BIG(*) Allowed – Limitation of the View 5 SQL SERVER – UNION Not Allowed but OR Allowed in Index View – Limitation of the View 6 SQL SERVER – Cross Database Queries Not Allowed in Indexed View – Limitation of the View 7 SQL SERVER – Outer Join Not Allowed in Indexed Views – Limitation of the View 8 SQL SERVER – SELF JOIN Not Allowed in Indexed View – Limitation of the View 9 SQL SERVER – Keywords View Definition Must Not Contain for Indexed View – Limitation of the View 10 SQL SERVER – View Over the View Not Possible with Index View – Limitations of the View 11 2011 Startup Parameters Easy to Configure If you are a regular reader of this blog, you must be aware that I have written about SQL Server Denali recently. Here is the quickest way to reach into the screen where we can change the startup parameters. Go to SQL Server Configuration Manager >> SQL Server Services >> Right Click on the Server >> Properties >> Startup Parameters 2012 Validating Unique Columnname Across Whole Database I sometimes come across very strange requirements and often I do not receive a proper explanation of the same. Here is the one of those examples. For example “Our business requirement is when we add new column we want it unique across current database.” Read the solution to this strange request in this blog post. Excel Losing Decimal Values When Value Pasted from SSMS ResultSet It is very common when users are coping the resultset to Excel, the floating point or decimals are missed. The solution is very much simple and it requires a small adjustment in the Excel. By default Excel is very smart and when it detects the value which is getting pasted is numeric it changes the column format to accommodate that. Basic Calculation and PEMDAS Order of Operation Read this interesting blog post for fantastic conversation about the subject. Copy Column Headers from Resultset – SQL in Sixty Seconds #027 – Video http://www.youtube.com/watch?v=x_-3tLqTRv0 Delete From Multiple Table – Update Multiple Table in Single Statement There are two questions which I get every single day multiple times. In my gmail, I have created standard canned reply for them. Let us see the questions here. I want to delete from multiple table in a single statement how will I do it? I want to update multiple table in a single statement how will I do it? Read the answer in the blog post. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Memory Lane, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• IntelliSense for Razor Hosting in non-Web Applications

  - by Rick Strahl

  When I posted my Razor Hosting article a couple of weeks ago I got a number of questions on how to get IntelliSense to work inside of Visual Studio while editing your templates. The answer to this question is mainly dependent on how Visual Studio recognizes assemblies, so a little background is required. If you open a template just on its own as a standalone file by clicking on it say in Explorer, Visual Studio will open up with the template in the editor, but you won’t get any IntelliSense on any of your related assemblies that you might be using by default. It’ll give Intellisense on base System namespace, but not on your imported assembly types. This makes sense: Visual Studio has no idea what the assembly associations for the single file are. There are two options available to you to make IntelliSense work for templates: Add the templates as included files to your non-Web project Add a BIN folder to your template’s folder and add all assemblies required there Including Templates in your Host Project By including templates into your Razor hosting project, Visual Studio will pick up the project’s assembly references and make IntelliSense available for any of the custom types in your project and on your templates. To see this work I moved the \Templates folder from the samples from the Debug\Bin folder into the project root and included the templates in the WinForm sample project. Here’s what this looks like in Visual Studio after the templates have been included:   Notice that I take my original example and type cast the Context object to the specific type that it actually represents – namely CustomContext – by using a simple code block: @{ CustomContext Model = Context as CustomContext; } After that assignment my Model local variable is in scope and IntelliSense works as expected. Note that you also will need to add any namespaces with the using command in this case: @using RazorHostingWinForm which has to be defined at the very top of a Razor document. BTW, while you can only pass in a single Context 'parameter’ to the template with the default template I’ve provided realize that you can also assign a complex object to Context. For example you could have a container object that references a variety of other objects which you can then cast to the appropriate types as needed: @{ ContextContainer container = Context as ContextContainer; CustomContext Model = container.Model; CustomDAO DAO = container.DAO; } and so forth. IntelliSense for your Custom Template Notice also that you can get IntelliSense for the top level template by specifying an inherits tag at the top of the document: @inherits RazorHosting.RazorTemplateFolderHost By specifying the above you can then get IntelliSense on your base template’s properties. For example, in my base template there are Request and Response objects. This is very useful especially if you end up creating custom templates that include your custom business objects as you can get effectively see full IntelliSense from the ‘page’ level down. For Html Help Builder for example, I’d have a Help object on the page and assuming I have the references available I can see all the way into that Help object without even having to do anything fancy. Note that the @inherits key is a GREAT and easy way to override the base template you normally specify as the default template. It allows you to create a custom template and as long as it inherits from the base template it’ll work properly. Since the last post I’ve also made some changes in the base template that allow hooking up some simple initialization logic so it gets much more easy to create custom templates and hook up custom objects with an IntializeTemplate() hook function that gets called with the Context and a Configuration object. These objects are objects you can pass in at runtime from your host application and then assign to custom properties on your template. For example the default implementation for RazorTemplateFolderHost does this: public override void InitializeTemplate(object context, object configurationData) { // Pick up configuration data and stuff into Request object RazorFolderHostTemplateConfiguration config = configurationData as RazorFolderHostTemplateConfiguration; this.Request.TemplatePath = config.TemplatePath; this.Request.TemplateRelativePath = config.TemplateRelativePath; // Just use the entire ConfigData as the model, but in theory // configData could contain many objects or values to set on // template properties this.Model = config.ConfigData as TModel; } to set up a strongly typed Model and the Request object. You can do much more complex hookups here of course and create complex base template pages that contain all the objects that you need in your code with strong typing. Adding a Bin folder to your Template’s Root Path Including templates in your host project works if you own the project and you’re the only one modifying the templates. However, if you are distributing the Razor engine as a templating/scripting solution as part of your application or development tool the original project is likely not available and so that approach is not practical. Another option you have is to add a Bin folder and add all the related assemblies into it. You can also add a Web.Config file with assembly references for any GAC’d assembly references that need to be associated with the templates. Between the web.config and bin folder Visual Studio can figure out how to provide IntelliSense. The Bin folder should contain: The RazorHosting.dll Your host project’s EXE or DLL – renamed to .dll if it’s an .exe Any external (bin folder) dependent assemblies Note that you most likely also want a reference to the host project if it contains references that are going to be used in templates. Visual Studio doesn’t recognize an EXE reference so you have to rename the EXE to DLL to make it work. Apparently the binary signature of EXE and DLL files are identical and it just works – learn something new everyday… For GAC assembly references you can add a web.config file to your template root. The Web.config file then should contain any full assembly references to GAC components: <configuration> <system.web> <compilation debug="true"> <assemblies> <add assembly="System.Web.Mvc, Version=3.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" /> <add assembly="System.Web, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a" /> <add assembly="System.Web.Extensions, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" /> </assemblies> </compilation> </system.web> </configuration> And with that you should get full IntelliSense. Note that if you add a BIN folder and you also have the templates in your Visual Studio project Visual Studio will complain about reference conflicts as it’s effectively seeing both the project references and the ones in the bin folder. So it’s probably a good idea to use one or the other but not both at the same time :-) Seeing IntelliSense in your Razor templates is a big help for users of your templates. If you’re shipping an application level scripting solution especially it’ll be real useful for your template consumers/users to be able to get some quick help on creating customized templates – after all that’s what templates are all about – easy customization. Making sure that everything is referenced in your bin folder and web.config is a good idea and it’s great to see that Visual Studio (and presumably WebMatrix/Visual Web Developer as well) will be able to pick up your custom IntelliSense in Razor templates.© Rick Strahl, West Wind Technologies, 2005-2011Posted in Razor  

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• Personal Development : Time, Planning , Repairs & Maintenance

  - by Rajesh Pillai

  Personal Development : Time, Planning, Repairs & Maintenance These are just my thoughts, but some you may find something interesting in it. Please think over it. We may know many things, but still we always keeps procrastinating it. I have written this as I have heard many people coming back and saying they don’t have time to do things they like. These are my thoughts buy may be useful to someone else too. Certain things in life needs periodic repairs and maintenance. To cite some examples , your CAR, your HOUSE, your personal laptop/desktop, your health etc. Likewise there are certain other things in professional life that requires repair/ maintenance /or some kind of polishing, so that you always stay on top of it. But they are not always obvious. Some of them are - Improving your communication skills - Increasing your vocabulary - Upgrading your technical skills - Pursuing your hobby - Increasing your knowledge/awareness etc… etc… And then there are certain things that we are always short of…. one is TIME. We all know TIME is one of the most precious things in life and yet we all are very miserable at managing it. Remember you can only manage it and not control it. You can only control which you own or which you create. In theory time is infinite. So, there should be abundant of it. But remember one thing, you know this, it’s not reversible. Once it has elapsed you cannot live it again. Think over it. So, how do find that golden 25th hour every day. To find the 25th hour you need to reflect back on your current daily activities. Analyze them and see where you are spending most of your time and is it really important. Even the 8 hours that you spent in the office, is it spent fruitfully. At the end of the day is the 8 precious hour that you spent was worth it. Just reflect back on your activities. Did you learn something? If yes did you make a point to NOTE IT. If you didn’t NOTED it then was the time you spent really worth it. Just ponder over it. Some calculations of your daily activities where most of the time is spent. Let’s start (in no particular order though) - Sleep (6.5 hours) [Remember you only require 6 good hours of sleep every day]. Some may thing it is 8, but it’s a myth.   o To achive 6 hours of sleep and be in good health you can practice 15 minutes of daily meditation. So effectively you can    round it to 6.5 hours. - Morning chores(2 hours) : Some may need to prepare breakfast and all other things. - Office commuting (avg. to and fro 3 hours) - Office Work (avg 9.5 hours) Total Hours: 21 hours effective time which is spent irrespective of what you do. There may be some variations here and there. Still you have 3 hours EXTRA. Where do these 3 hours go? If you can find it, then you may get that golden 25th hour out of these 3 hours. Let’s discount 2 hours for contingencies, still you have 1 hour with you. If you can’t find it then you are living a direction less life. As you can see, the 25th Hour lies within the 24 hours of the day. It’s upto each one of us to find and make use of it. Now what can you do with that 25th hour i.e. 1 hour extra of your life. Imagine the possibility. Again some calculations 1 hour daily * 30 days = 30 hours every month 30 hours pm * 12 month = 360 hours every year. 360 hours every year seems very promising. Let’s add some contingencies, say, let’s be optimistic and say 50 % contingency. Still you have 180 hours every year. That leaves with 30 minutes every day of extra time. That’s hell a lot of time, if you could manage it. These may sound like a high talk [yes, it is, unless you apply these simple rules and rationalize your everyday living and stop procrastinating]. NOTE: I haven’t taken weekend, holidays and leaves into account. So, that leaves us with a lot of buffer time. You can meet family friends, relatives, other tasks, and yet have these 180 pure hours of joy every year. Do whatever you want to do with it. So, how important is this 180 hours per year to you? Just think over it. You may use it the way you like - 50 hours [pursue your hobby like drawing, crafting, learn dance, learn juggling, learn swimming, travelling hmm.. anything you like doing and you didn’t had time to do it.] - 30 hours you can learn a new programming language or technology (i.e. you can get comfortable with it) - 50 hours [improve existing skills] - 20 hours [improve you communication skill]. Do some light reading. - 30 hours [YOU DECIDE WHAT TO DO]? So, if you had done this for one year you would have learnt a new programming language, upgraded existing skills, improved you communication etc.. If you had done this for two years.. imagine the level of personal development or growth which you may have attained….. If you had done this for three years….. NOW I think I don’t need to mention this… So, you still have TIME, as they say TIME is infinite. So, make judicious use of this precious thing. And never ever comeback saying “I don’t have time”. So, if you are RICH in TIME, everything else will be automatically taken care of, as those things may just be a byproduct of how you spend your time… So, happy TIMING your TIME everyday.

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• OS Analytics with Oracle Enterprise Manager (by Eran Steiner)

  - by Zeynep Koch

  Oracle Enterprise Manager Ops Center provides a feature called "OS Analytics". This feature allows you to get a better understanding of how the Operating System is being utilized. You can research the historical usage as well as real time data. This post will show how you can benefit from OS Analytics and how it works behind the scenes. The recording of our call to discuss this blog is available here: https://oracleconferencing.webex.com/oracleconferencing/ldr.php?AT=pb&SP=MC&rID=71517797&rKey=4ec9d4a3508564b3Download the presentation here See also: Blog about Alert Monitoring and Problem Notification Blog about Using Operational Profiles to Install Packages and other content Here is quick summary of what you can do with OS Analytics in Ops Center: View historical charts and real time value of CPU, memory, network and disk utilization Find the top CPU and Memory processes in real time or at a certain historical day Determine proper monitoring thresholds based on historical data Drill down into a process details Where to start To start with OS Analytics, choose the OS asset in the tree and click the Analytics tab. You can see the CPU utilization, Memory utilization and Network utilization, along with the current real time top 5 processes in each category (click the image to see a larger version):  In the above screen, you can click each of the top 5 processes to see a more detailed view of that process. Here is an example of one of the processes: One of the cool things is that you can see the process tree for this process along with some port binding and open file descriptors. Next, click the "Processes" tab to see real time information of all the processes on the machine: An interesting column is the "Target" column. If you configured Ops Center to work with Enterprise Manager Cloud Control, then the two products will talk to each other and Ops Center will display the correlated target from Cloud Control in this table. If you are only using Ops Center - this column will remain empty. The "Threshold" tab is particularly helpful - you can view historical trends of different monitored values and based on the graph - determine what the monitoring values should be: You can ask Ops Center to suggest monitoring levels based on the historical values or you can set your own. The different colors in the graph represent the current set levels: Red for critical, Yellow for warning and Blue for Information, allowing you to quickly see how they're positioned against real data. It's important to note that when looking at longer periods, Ops Center smooths out the data and uses averages. So when looking at values such as CPU Usage, try shorter time frames which are more detailed, such as one hour or one day. Applying new monitoring values When first applying new values to monitored attributes - a popup will come up asking if it's OK to get you out of the current Monitoring Policy. This is OK if you want to either have custom monitoring for a specific machine, or if you want to use this current machine as a "Gold image" and extract a Monitoring Policy from it. You can later apply the new Monitoring Policy to other machines and also set it as a default Monitoring Profile. Once you're done with applying the different monitoring values, you can review and change them in the "Monitoring" tab. You can also click the "Extract a Monitoring Policy" in the actions pane on the right to save all the new values to a new Monitoring Policy, which can then be found under "Plan Management" -> "Monitoring Policies". Visiting the past Under the "History" tab you can "go back in time". This is very helpful when you know that a machine was busy a few hours ago (perhaps in the middle of the night?), but you were not around to take a look at it in real time. Here's a view into yesterday's data on one of the machines: You can see an interesting CPU spike happening at around 3:30 am along with some memory use. In the bottom table you can see the top 5 CPU and Memory consumers at the requested time. Very quickly you can see that this spike is related to the Solaris 11 IPS repository synchronization process using the "pkgrecv" command. The "time machine" doesn't stop here - you can also view historical data to determine which of the zones was the busiest at a given time: Under the hood The data collected is stored on each of the agents under /var/opt/sun/xvm/analytics/historical/ An "os.zip" file exists for the main OS. Inside you will find many small text files, named after the Epoch time stamp in which they were taken If you have any zones, there will be a file called "guests.zip" containing the same small files for all the zones, as well as a folder with the name of the zone along with "os.zip" in it If this is the Enterprise Controller or the Proxy Controller, you will have folders called "proxy" and "sat" in which you will find the "os.zip" for that controller The actual script collecting the data can be viewed for debugging purposes as well: On Linux, the location is: /opt/sun/xvmoc/private/os_analytics/collect If you would like to redirect all the standard error into a file for debugging, touch the following file and the output will go into it: # touch /tmp/.collect.stderr   The temporary data is collected under /var/opt/sun/xvm/analytics/.collectdb until it is zipped. If you would like to review the properties for the Analytics, you can view those per each agent in /opt/sun/n1gc/lib/XVM.properties. Find the section "Analytics configurable properties for OS and VSC" to view the Analytics specific values. I hope you find this helpful! Please post questions in the comments below. Eran Steiner

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• Optimizing AES modes on Solaris for Intel Westmere

  - by danx

  Optimizing AES modes on Solaris for Intel Westmere Review AES is a strong method of symmetric (secret-key) encryption. It is a U.S. FIPS-approved cryptographic algorithm (FIPS 197) that operates on 16-byte blocks. AES has been available since 2001 and is widely used. However, AES by itself has a weakness. AES encryption isn't usually used by itself because identical blocks of plaintext are always encrypted into identical blocks of ciphertext. This encryption can be easily attacked with "dictionaries" of common blocks of text and allows one to more-easily discern the content of the unknown cryptotext. This mode of encryption is called "Electronic Code Book" (ECB), because one in theory can keep a "code book" of all known cryptotext and plaintext results to cipher and decipher AES. In practice, a complete "code book" is not practical, even in electronic form, but large dictionaries of common plaintext blocks is still possible. Here's a diagram of encrypting input data using AES ECB mode: Block 1 Block 2 PlainTextInput PlainTextInput | | | | \/ \/ AESKey-->(AES Encryption) AESKey-->(AES Encryption) | | | | \/ \/ CipherTextOutput CipherTextOutput Block 1 Block 2 What's the solution to the same cleartext input producing the same ciphertext output? The solution is to further process the encrypted or decrypted text in such a way that the same text produces different output. This usually involves an Initialization Vector (IV) and XORing the decrypted or encrypted text. As an example, I'll illustrate CBC mode encryption: Block 1 Block 2 PlainTextInput PlainTextInput | | | | \/ \/ IV >----->(XOR) +------------->(XOR) +---> . . . . | | | | | | | | \/ | \/ | AESKey-->(AES Encryption) | AESKey-->(AES Encryption) | | | | | | | | | \/ | \/ | CipherTextOutput ------+ CipherTextOutput -------+ Block 1 Block 2 The steps for CBC encryption are: Start with a 16-byte Initialization Vector (IV), choosen randomly. XOR the IV with the first block of input plaintext Encrypt the result with AES using a user-provided key. The result is the first 16-bytes of output cryptotext. Use the cryptotext (instead of the IV) of the previous block to XOR with the next input block of plaintext Another mode besides CBC is Counter Mode (CTR). As with CBC mode, it also starts with a 16-byte IV. However, for subsequent blocks, the IV is just incremented by one. Also, the IV ix XORed with the AES encryption result (not the plain text input). Here's an illustration: Block 1 Block 2 PlainTextInput PlainTextInput | | | | \/ \/ AESKey-->(AES Encryption) AESKey-->(AES Encryption) | | | | \/ \/ IV >----->(XOR) IV + 1 >---->(XOR) IV + 2 ---> . . . . | | | | \/ \/ CipherTextOutput CipherTextOutput Block 1 Block 2 Optimization Which of these modes can be parallelized? ECB encryption/decryption can be parallelized because it does more than plain AES encryption and decryption, as mentioned above. CBC encryption can't be parallelized because it depends on the output of the previous block. However, CBC decryption can be parallelized because all the encrypted blocks are known at the beginning. CTR encryption and decryption can be parallelized because the input to each block is known--it's just the IV incremented by one for each subsequent block. So, in summary, for ECB, CBC, and CTR modes, encryption and decryption can be parallelized with the exception of CBC encryption. How do we parallelize encryption? By interleaving. Usually when reading and writing data there are pipeline "stalls" (idle processor cycles) that result from waiting for memory to be loaded or stored to or from CPU registers. Since the software is written to encrypt/decrypt the next data block where pipeline stalls usually occurs, we can avoid stalls and crypt with fewer cycles. This software processes 4 blocks at a time, which ensures virtually no waiting ("stalling") for reading or writing data in memory. Other Optimizations Besides interleaving, other optimizations performed are Loading the entire key schedule into the 128-bit %xmm registers. This is done once for per 4-block of data (since 4 blocks of data is processed, when present). The following is loaded: the entire "key schedule" (user input key preprocessed for encryption and decryption). This takes 11, 13, or 15 registers, for AES-128, AES-192, and AES-256, respectively The input data is loaded into another %xmm register The same register contains the output result after encrypting/decrypting Using SSSE 4 instructions (AESNI). Besides the aesenc, aesenclast, aesdec, aesdeclast, aeskeygenassist, and aesimc AESNI instructions, Intel has several other instructions that operate on the 128-bit %xmm registers. Some common instructions for encryption are: pxor exclusive or (very useful), movdqu load/store a %xmm register from/to memory, pshufb shuffle bytes for byte swapping, pclmulqdq carry-less multiply for GCM mode Combining AES encryption/decryption with CBC or CTR modes processing. Instead of loading input data twice (once for AES encryption/decryption, and again for modes (CTR or CBC, for example) processing, the input data is loaded once as both AES and modes operations occur at in the same function Performance Everyone likes pretty color charts, so here they are. I ran these on Solaris 11 running on a Piketon Platform system with a 4-core Intel Clarkdale processor @3.20GHz. Clarkdale which is part of the Westmere processor architecture family. The "before" case is Solaris 11, unmodified. Keep in mind that the "before" case already has been optimized with hand-coded Intel AESNI assembly. The "after" case has combined AES-NI and mode instructions, interleaved 4 blocks at-a-time. « For the first table, lower is better (milliseconds). The first table shows the performance improvement using the Solaris encrypt(1) and decrypt(1) CLI commands. I encrypted and decrypted a 1/2 GByte file on /tmp (swap tmpfs). Encryption improved by about 40% and decryption improved by about 80%. AES-128 is slighty faster than AES-256, as expected. The second table shows more detail timings for CBC, CTR, and ECB modes for the 3 AES key sizes and different data lengths. » The results shown are the percentage improvement as shown by an internal PKCS#11 microbenchmark. And keep in mind the previous baseline code already had optimized AESNI assembly! The keysize (AES-128, 192, or 256) makes little difference in relative percentage improvement (although, of course, AES-128 is faster than AES-256). Larger data sizes show better improvement than 128-byte data. Availability This software is in Solaris 11 FCS. It is available in the 64-bit libcrypto library and the "aes" Solaris kernel module. You must be running hardware that supports AESNI (for example, Intel Westmere and Sandy Bridge, microprocessor architectures). The easiest way to determine if AES-NI is available is with the isainfo(1) command. For example, $ isainfo -v 64-bit amd64 applications pclmulqdq aes sse4.2 sse4.1 ssse3 popcnt tscp ahf cx16 sse3 sse2 sse fxsr mmx cmov amd_sysc cx8 tsc fpu 32-bit i386 applications pclmulqdq aes sse4.2 sse4.1 ssse3 popcnt tscp ahf cx16 sse3 sse2 sse fxsr mmx cmov sep cx8 tsc fpu No special configuration or setup is needed to take advantage of this software. Solaris libraries and kernel automatically determine if it's running on AESNI-capable machines and execute the correctly-tuned software for the current microprocessor. Summary Maximum throughput of AES cipher modes can be achieved by combining AES encryption with modes processing, interleaving encryption of 4 blocks at a time, and using Intel's wide 128-bit %xmm registers and instructions. References "Block cipher modes of operation", Wikipedia Good overview of AES modes (ECB, CBC, CTR, etc.) "Advanced Encryption Standard", Wikipedia "Current Modes" describes NIST-approved block cipher modes (ECB,CBC, CFB, OFB, CCM, GCM)

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• How to Force Graphics Options in PC Games with NVIDIA, AMD, or Intel Graphics

  - by Chris Hoffman

  PC games usually have built-in graphics options you can change. But you’re not limited to the options built into games — the graphics control panels bundled with graphics drivers allow you to tweak options from outside PC games. For example, these tools allow you to force-enabling antialiasing to make old games look better, even if they don’t normally support it. You can also reduce graphics quality to get more performance on slow hardware. If You Don’t See These Options If you don’t have the NVIDIA Control Panel, AMD Catalyst Control Center, or Intel Graphics and Media Control Panel installed, you may need to install the appropriate graphics driver package for your hardware from the hardware manufacturer’s website. The drivers provided via Windows Update don’t include additional software like the NVIDIA Control Panel or AMD Catalyst Control Center. Drivers provided via Windows Update are also more out of date. If you’re playing PC games, you’ll want to have the latest graphics drivers installed on your system. NVIDIA Control Panel The NVIDIA Control Panel allows you to change these options if your computer has NVIDIA graphics hardware. To launch it, right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel. To quickly set a system-wide preference, you could use the Adjust image settings with preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate. By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does. If you have a laptop with NVIDIA Optimus technology — that is, both NVIDIA and Intel graphics — this is the same place you can choose which applications will use the NVIDIA hardware and which will use the Intel hardware. AMD Catalyst Control Center AMD’s Catalyst Control Center allows you to change these options on AMD graphics hardware. To open it, right-click your desktop background and select Catalyst Control Center. You can also right-click the Catalyst icon in your system tray and select Catalyst Control Center or perform a Start menu (or Start screen) search for Catalyst Control Center. Click the Gaming category at the left side of the Catalyst Control Center window and select 3D Application Settings to access the graphics settings you can change. The System Settings tab allows you to configure these options globally, for all games. Mouse over any option to see an explanation of what it does. You can also set per-application 3D settings and tweak your settings on a per-game basis. Click the Add option and browse to a game’s .exe file to change its options. Intel Graphics and Media Control Panel Intel integrated graphics is nowhere near as powerful as dedicated graphics hardware from NVIDIA and AMD, but it’s improving and comes included with most computers. Intel doesn’t provide anywhere near as many options in its graphics control panel, but you can still tweak some common settings. To open the Intel graphics control panel, locate the Intel graphics icon in your system tray, right-click it, and select Graphics Properties. You can also right-click the desktop and select Graphics Properties. Select either Basic Mode or Advanced Mode. When the Intel Graphics and Media Control Panel appears, select the 3D option. You’ll be able to set your Performance or Quality setting by moving the slider around or click the Custom Settings check box and customize your Anisotropic Filtering and Vertical Sync preference. Different Intel graphics hardware may have different options here. We also wouldn’t be surprised to see more advanced options appear in the future if Intel is serious about competing in the PC graphics market, as they say they are. These options are primarily useful to PC gamers, so don’t worry about them — or bother downloading updated graphics drivers — if you’re not a PC gamer and don’t use any intensive 3D applications on your computer. Image Credit: Dave Dugdale on Flickr     

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• Mixed Emotions: Humans React to Natural Language Computer

  - by Applications User Experience

  There was a big event in Silicon Valley on Tuesday, November 15. Watson, the natural language computer developed at IBM Watson Research Center in Yorktown Heights, New York, and its inventor and principal research investigator, David Ferrucci, were guests at the Computer History Museum in Mountain View, California for another round of the television game Jeopardy. You may have read about or watched on YouTube how Watson beat Ken Jennings and Brad Rutter, two top Jeopardy competitors, last February. This time, Watson swept the floor with two Silicon Valley high-achievers, one a venture capitalist with a background  in math, computer engineering, and physics, and the other a technology and finance writer well-versed in all aspects of culture and humanities. Watson is the product of the DeepQA research project, which attempts to create an artificially intelligent computing system through advances in natural language processing (NLP), among other technologies. NLP is a computing strategy that seeks to provide answers by processing large amounts of unstructured data contained in multiple large domains of human knowledge. There are several ways to perform NLP, but one way to start is by recognizing key words, then processing  contextual  cues associated with the keyword concepts so that you get many more “smart” (that is, human-like) deductions,  rather than a series of “dumb” matches.  Jeopardy questions often require more than key word matching to get the correct answer; typically several pieces of information put together, often from vastly different categories, to come up with a satisfactory word string solution that can be rephrased as a question.  Smarter than your average search engine, but is it as smart as a human? Watson was especially fast at descrambling mixed-up state capital names, and recalling and pairing movie titles where one started and the other ended in the same word (e.g., Billion Dollar Baby Boom, where both titles used the word Baby). David said they had basically removed the variable of how fast Watson hit the buzzer compared to human contestants, but frustration frequently appeared on the faces of the contestants beaten to the punch by Watson. David explained that top Jeopardy winners like Jennings achieved their success with a similar strategy, timing their buzz to the end of the reading of the clue,  and “running the board”, being first to respond on about 60% of the clues.  Similar results for Watson. It made sense that Watson would be good at the technical and scientific stuff, so I figured the venture capitalist was toast. But I thought for sure Watson would lose to the writer in categories such as pop culture, wines and foods, and other humanities. Surprisingly, it held its own. I was amazed it could recognize a word definition of a syllogism in the category of philosophy. So what was the audience reaction to all of this? We started out expecting our formidable human contestants to easily run some of their categories; however, they started off on the wrong foot with the state capitals which Watson could unscramble so efficiently. By the end of the first round, contestants and the audience were feeling a little bit, well, …. deflated. Watson was winning by about $13,000, and the humans had gone into negative dollars. The IBM host said he was going to “slow Watson down a bit,” and the humans came back with respectable scores in Double Jeopardy. This was partially thanks to a very sympathetic audience (and host, also a human) providing “group-think” on many questions, especially baseball ‘s most valuable players, which by the way, couldn’t have been hard because even I knew them.  Yes, that’s right, the humans cheated. Since Watson could speak but not hear us (it didn’t have speech recognition capability), it was probably unaware of this. In Final Jeopardy, the single question had to do with law. I was sure Watson would blow this one, but all contestants were able to answer correctly about a copyright law. In a career devoted to making computers more helpful to people, I think I may have seen how a computer can do too much. I’m not sure I’d want to work side-by-side with a Watson doing my job. Certainly listening and empathy are important traits we humans still have over Watson.  While there was great enthusiasm in the packed room of computer scientists and their friends for this standing-room-only show, I think it made several of us uneasy (especially the poor human contestants whose egos were soundly bashed in the first round). This computer system, by the way , only took 4 years to program. David Ferrucci mentioned several practical uses for Watson, including medical diagnoses and legal strategies. Are you “the expert” in your job? Imagine NLP computing on an Oracle database.   This may be the user interface of the future to enable users to better process big data. How do you think you’d like it? Postscript: There were three little boys sitting in front of me in the very first row. They looked, how shall I say it, … unimpressed!

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• Populate a WCF syndication podcast using MP3 ID3 metadata tags

  - by brian_ritchie

  In the last post, I showed how to create a podcast using WCF syndication.  A podcast is an RSS feed containing a list of audio files to which users can subscribe.  The podcast not only contains links to the audio files, but also metadata about each episode.  A cool approach to building the feed is reading this metadata from the ID3 tags on the MP3 files used for the podcast. One library to do this is TagLib-Sharp.  Here is some sample code: .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: Consolas, "Courier New", Courier, Monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } 1: var taggedFile = TagLib.File.Create(f); 2: var fileInfo = new FileInfo(f); 3: var item = new iTunesPodcastItem() 4: { 5: title = taggedFile.Tag.Title, 6: size = fileInfo.Length, 7: url = feed.baseUrl + fileInfo.Name, 8: duration = taggedFile.Properties.Duration, 9: mediaType = feed.mediaType, 10: summary = taggedFile.Tag.Comment, 11: subTitle = taggedFile.Tag.FirstAlbumArtist, 12: id = fileInfo.Name 13: }; 14: if (!string.IsNullOrEmpty(taggedFile.Tag.Album)) 15: item.publishedDate = DateTimeOffset.Parse(taggedFile.Tag.Album); This reads the ID3 tags into an object for later use in creating the syndication feed.  When the MP3 is created, these tags are set...or they can be set after the fact using the Properties dialog in Windows Explorer.  The only "hack" is that there isn't an easily accessible tag for "subtitle" or "published date" so I used other tags in this example. Feel free to change this to meet your purposes.  You could remove the subtitle & use the file modified data for example. That takes care of the episodes, for the feed level settings we'll load those from an XML file: .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: Consolas, "Courier New", Courier, Monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } 1: <?xml version="1.0" encoding="utf-8" ?> 2: <iTunesPodcastFeed 3: baseUrl ="" 4: title="" 5: subTitle="" 6: description="" 7: copyright="" 8: category="" 9: ownerName="" 10: ownerEmail="" 11: mediaType="audio/mp3" 12: mediaFiles="*.mp3" 13: imageUrl="" 14: link="" 15: /> Here is the full code put together. Read the feed XML file and deserialize it into an iTunesPodcastFeed classLoop over the files in a directory reading the ID3 tags from the audio files .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: Consolas, "Courier New", Courier, Monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } 1: public static iTunesPodcastFeed CreateFeedFromFiles(string podcastDirectory, string podcastFeedFile) 2: { 3: XmlSerializer serializer = new XmlSerializer(typeof(iTunesPodcastFeed)); 4: iTunesPodcastFeed feed; 5: using (var fs = File.OpenRead(Path.Combine(podcastDirectory, podcastFeedFile))) 6: { 7: feed = (iTunesPodcastFeed)serializer.Deserialize(fs); 8: } 9: foreach (var f in Directory.GetFiles(podcastDirectory, feed.mediaFiles)) 10: { 11: try 12: { 13: var taggedFile = TagLib.File.Create(f); 14: var fileInfo = new FileInfo(f); 15: var item = new iTunesPodcastItem() 16: { 17: title = taggedFile.Tag.Title, 18: size = fileInfo.Length, 19: url = feed.baseUrl + fileInfo.Name, 20: duration = taggedFile.Properties.Duration, 21: mediaType = feed.mediaType, 22: summary = taggedFile.Tag.Comment, 23: subTitle = taggedFile.Tag.FirstAlbumArtist, 24: id = fileInfo.Name 25: }; 26: if (!string.IsNullOrEmpty(taggedFile.Tag.Album)) 27: item.publishedDate = DateTimeOffset.Parse(taggedFile.Tag.Album); 28: feed.Items.Add(item); 29: } 30: catch 31: { 32: // ignore files that can't be accessed successfully 33: } 34: } 35: return feed; 36: } Usually putting a "try...catch" like this is bad, but in this case I'm just skipping over files that are locked while they are being uploaded to the web site.Here is the code from the last couple of posts.  

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• Summit Time!

  - by Ajarn Mark Caldwell

  Boy, how time flies!  I can hardly believe that the 2011 PASS Summit is just one week away.  Maybe it snuck up on me because it’s a few weeks earlier than last year.  Whatever the cause, I am really looking forward to next week.  The PASS Summit is the largest SQL Server conference in the world and a fantastic networking opportunity thrown in for no additional charge.  Here are a few thoughts to help you maximize the week. Networking As Karen Lopez (blog | @DataChick) mentioned in her presentation for the Professional Development Virtual Chapter just a couple of weeks ago, “Don’t wait until you need a new job to start networking.”  You should always be working on your professional network.  Some people, especially technical-minded people, get confused by the term networking.  The first image that used to pop into my head was the image of some guy standing, awkwardly, off to the side of a cocktail party, trying to shmooze those around him.  That’s not what I’m talking about.  If you’re good at that sort of thing, and you can strike up a conversation with some stranger and learn all about them in 5 minutes, and walk away with your next business deal all but approved by the lawyers, then congratulations.  But if you’re not, and most of us are not, I have two suggestions for you.  First, register for Don Gabor’s 2-hour session on Tuesday at the Summit called Networking to Build Business Contacts.  Don is a master at small talk, and at teaching others, and in just those two short hours will help you with important tips about breaking the ice, remembering names, and smooth transitions into and out of conversations.  Then go put that great training to work right away at the Tuesday night Welcome Reception and meet some new people; which is really my second suggestion…just meet a few new people.  You see, “networking” is about meeting new people and being friendly without trying to “work it” to get something out of the relationship at this point.  In fact, Don will tell you that a better way to build the connection with someone is to look for some way that you can help them, not how they can help you. There are a ton of opportunities as long as you follow this one key point: Don’t stay in your hotel!  At the least, get out and go to the free events such as the Tuesday night Welcome Reception, the Wednesday night Exhibitor Reception, and the Thursday night Community Appreciation Party.  All three of these are perfect opportunities to meet other professionals with a similar job or interest as you, and you never know how that may help you out in the future.  Maybe you just meet someone to say HI to at breakfast the next day instead of eating alone.  Or maybe you cross paths several times throughout the Summit and compare notes on different sessions you attended.  And you just might make new friends that you look forward to seeing year after year at the Summit.  Who knows, it might even turn out that you have some specific experience that will help out that other person a few months’ from now when they run into the same challenge that you just overcame, or vice-versa.  But the point is, if you don’t get out and meet people, you’ll never have the chance for anything else to happen in the future. One more tip for shy attendees of the Summit…if you can’t bring yourself to strike up conversation with strangers at these events, then at the least, after you sit through a good session that helps you out, go up to the speaker and introduce yourself and thank them for taking the time and effort to put together their presentation.  Ideally, when you do this, tell them WHY it was beneficial to you (e.g. “Now I have a new idea of how to tackle a problem back at the office.”)  I know you think the speakers are all full of confidence and are always receiving a ton of accolades and applause, but you’re wrong.  Most of them will be very happy to hear first-hand that all the work they put into getting ready for their presentation is paying off for somebody. Training With over 170 technical sessions at the Summit, training is what it’s all about, and the training is fantastic!  Of course there are the big-name trainers like Paul Randall, Kimberly Tripp, Kalen Delaney, Itzik Ben-Gan and several others, but I am always impressed by the quality of the training put on by so many other “regular” members of the SQL Server community.  It is amazing how you don’t have to be a published author or otherwise recognized as an “expert” in an area in order to make a big impact on others just by sharing your personal experience and lessons learned.  I would rather hear the story of, and lessons learned from, “some guy or gal” who has actually been through an issue and came out the other side, than I would a trained professor who is speaking just from theory or an intellectual understanding of a topic. In addition to the three full days of regular sessions, there are also two days of pre-conference intensive training available.  There is an extra cost to this, but it is a fantastic opportunity.  Think about it…you’re already coming to this area for training, so why not extend your stay a little bit and get some in-depth training on a particular topic or two?  I did this for the first time last year.  I attended one day of extra training and it was well worth the time and money.  One of the best reasons for it is that I am extremely busy at home with my regular job and family, that it was hard to carve out the time to learn about the topic on my own.  It worked out so well last year that I am doubling up and doing two days or “pre-cons” this year. And then there are the DVDs.  I think these are another great option.  I used the online schedule builder to get ready and have an idea of which sessions I want to attend and when they are (much better than trying to figure this out at the last minute every day).  But the problem that I have run into (seems this happens every year) is that nearly every session block has two different sessions that I would like to attend.  And some of them have three!  ACK!  That won’t work!  What is a guy supposed to do?  Well, one option is to purchase the DVDs which are recordings of the audio and projected images from each session so you can continue to attend sessions long after the Summit is officially over.  Yes, many (possibly all) of these also get posted online and attendees can access those for no extra charge, but those are not necessarily all available as quickly as the DVD recording are, and the DVDs are often more convenient than downloading, especially if you want to share the training with someone who was not able to attend in person. Remember, I don’t make any money or get any other benefit if you buy the DVDs or from anything else that I have recommended here.  These are just my own thoughts, trying to help out based on my experiences from the 8 or so Summits I have attended.  There is nothing like the Summit.  It is an awesome experience, fantastic training, and a whole lot of fun which is just compounded if you’ll take advantage of the first part of this article and make some new friends along the way.

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• What's New In 11.1.2.1 (Talleyrand SP1)

  - by russ.bishop

  This release is primarily about bug fixes and that's what we spent the most time on, but we also addressed a number of other things: 1. Performance improvements We've done a lot of work to improve the performance of page load and execution times. For example, the View Compare page is about half the size it was previously! We've also done a lot of work on the server to improve performance of queries, exports, action scripts, etc. We implemented some finer-grained locking so fewer operations will block other users while they are in progress. We made some optimizations to improve performance when you have a lot of network or database latency as well. Just a few examples: An Import that previously took 8 GB of memory and hours to complete now runs in about 30 minutes and never takes more than 1 GB of RAM. Searching by exact Node Name now completes within 2 seconds even for a hierarchy with millions of nodes. Another search that was taking 30 seconds to run now completes in less than 5 seconds. 2. Upgrade support This release supports automatic upgrade from previous releases, built right into the console. 3. Console Improvements The Console has been reorganized and made easier to use. It is also much more multi-threaded so it responds quicker without freezing up when you save changes or when it needs to get status. 4. Property Namespaces Properties now have a concept called a Namespace. This is tied into the Application Templates to prevent conflicts with duplicate property names. Right now, if you have an AccountType and you pull in the HFM template, it also has AccountType so you end up creating properties with decorations on the name like "Account Type (HFM)". This is no longer necessary. In addition, properties within a namespace must have unique labels but they can be duplicated across namespaces. So in the Property Grid when you click on the HFM category, you just see "AccountType". When you click on MyCategory, you see "AccountType", but they are different properties with different values. Within formulas, the names are still unique (eg: Custom.AccountType vs HFM.AccountType). I'll write more about this one later. 5. Single Sign On DRM now supports Single Sign-On via HSS. For example, if you are using Oracle's OAM as your SSO solution then you configure HSS to use OAM just like you would before. You also configure DRM to use HSS, again just like before. Then you configure OAM to protect the DRM web app, like you would any other website. However once you do those things, users are no longer prompted to enter their username/password. They simply get redirected to OAM if they don't already have a login token, otherwise they pick their application and sail right into DRM. You can also avoid having to pick an application (see the next item) 6. URL-based navigation You can now specify the application you want to log into via the URL. Combined with SSO and your Intranet, it becomes easy to provide links on our intranet portal that take users directly into a specific DRM application. We also support specifying the Version, Hierarchy, and Node. Again, this can be used on your internal portal, but the scenarios get even more interesting when you are using workflow like Oracle BPEL you can automatically generate links within emails that will take users directly to a specific node in the UI. 7. Job status and cancellation A lot of the jobs now report their status and support true cancellation. Action Scripts also report a progress complete percentage since the amount of work is known ahead of time. 8. Action Script Options Action scripts support Option declarations at the top of the file so a script can self-describe (when specified in the file, the corresponding item in the file is ignored). For example: Option|DetectDelimiter Option|UsePropertyNames|true This will tell DRM to automatically detect the delimiter (a pipe symbol in this case) and that all references to properties are by Name, not by Label. Note that when you load a script in the UI, if you use Labels we automatically try to match them up if they are unique. Any duplicates are indicated and you are presented with a choice to pick which property you actually referred to. This is somewhat similar to Version substitution, but tailored for properties. There are other more minor changes and like I said earlier a lot of bug fixes and performance improvements. Hopefully I will get a chance to dig into some of these things in future blog posts.

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• JDK bug migration: components and subcomponents

  - by darcy

  One subtask of the JDK migration from the legacy bug tracking system to JIRA was reclassifying bugs from a three-level taxonomy in the legacy system, (product, category, subcategory), to a fundamentally two-level scheme in our customized JIRA instance, (component, subcomponent). In the JDK JIRA system, there is technically a third project-level classification, but by design a large majority of JDK-related bugs were migrated into a single "JDK" project. In the end, over 450 legacy subcategories were simplified into about 120 subcomponents in JIRA. The 120 subcomponents are distributed among 17 components. A rule of thumb used was that a subcategory had to have at least 50 bugs in it for it to be retained. Below is a listing the component / subcomponent classification of the JDK JIRA project along with some notes and guidance on which OpenJDK email addresses cover different areas. Eventually, a separate incidents project to host new issues filed at bugs.sun.com will use a slightly simplified version of this scheme. The preponderance of bugs and subcomponents for the JDK are in library-related areas, with components named foo-libs and subcomponents primarily named after packages. While there was an overall condensation of subcomponents in the migration, in some cases long-standing informal divisions in core libraries based on naming conventions in the description were promoted to formal subcomponents. For example, hundreds of bugs in the java.util subcomponent whose descriptions started with "(coll)" were moved into java.util:collections. Likewise, java.lang bugs starting with "(reflect)" and "(proxy)" were moved into java.lang:reflect. client-libs (Predominantly discussed on 2d-dev and awt-dev and swing-dev.) 2d demo java.awt java.awt:i18n java.beans (See beans-dev.) javax.accessibility javax.imageio javax.sound (See sound-dev.) javax.swing core-libs (See core-libs-dev.) java.io java.io:serialization java.lang java.lang.invoke java.lang:class_loading java.lang:reflect java.math java.net java.nio (Discussed on nio-dev.) java.nio.charsets java.rmi java.sql java.sql:bridge java.text java.util java.util.concurrent java.util.jar java.util.logging java.util.regex java.util:collections java.util:i18n javax.annotation.processing javax.lang.model javax.naming (JNDI) javax.script javax.script:javascript javax.sql org.openjdk.jigsaw (See jigsaw-dev.) security-libs (See security-dev.) java.security javax.crypto (JCE: includes SunJCE/MSCAPI/UCRYPTO/ECC) javax.crypto:pkcs11 (JCE: PKCS11 only) javax.net.ssl (JSSE, includes javax.security.cert) javax.security javax.smartcardio javax.xml.crypto org.ietf.jgss org.ietf.jgss:krb5 other-libs corba corba:idl corba:orb corba:rmi-iiop javadb other (When no other subcomponent is more appropriate; use judiciously.) Most of the subcomponents in the xml component are related to jaxp. xml jax-ws jaxb javax.xml.parsers (JAXP) javax.xml.stream (JAXP) javax.xml.transform (JAXP) javax.xml.validation (JAXP) javax.xml.xpath (JAXP) jaxp (JAXP) org.w3c.dom (JAXP) org.xml.sax (JAXP) For OpenJDK, most JVM-related bugs are connected to the HotSpot Java virtual machine. hotspot (See hotspot-dev.) build compiler (See hotspot-compiler-dev.) gc (garbage collection, see hotspot-gc-dev.) jfr (Java Flight Recorder) jni (Java Native Interface) jvmti (JVM Tool Interface) mvm (Multi-Tasking Virtual Machine) runtime (See hotspot-runtime-dev.) svc (Servicability) test core-svc (See serviceability-dev.) debugger java.lang.instrument java.lang.management javax.management tools The full JDK bug database contains entries related to legacy virtual machines that predate HotSpot as well as retired APIs. vm-legacy jit (Sun Exact VM) jit_symantec (Symantec VM, before Exact VM) jvmdi (JVM Debug Interface ) jvmpi (JVM Profiler Interface ) runtime (Exact VM Runtime) Notable command line tools in the $JDK/bin directory have corresponding subcomponents. tools appletviewer apt (See compiler-dev.) hprof jar javac (See compiler-dev.) javadoc(tool) (See compiler-dev.) javah (See compiler-dev.) javap (See compiler-dev.) jconsole launcher updaters (Timezone updaters, etc.) visualvm Some aspects of JDK infrastructure directly affect JDK Hg repositories, but other do not. infrastructure build (See build-dev and build-infra-dev.) licensing (Covers updates to the third party readme, licenses, and similar files.) release_eng (Release engineering) staging (Staging of web pages related to JDK releases.) The specification subcomponent encompasses the formal language and virtual machine specifications. specification language (The Java Language Specification) vm (The Java Virtual Machine Specification) The code for the deploy and install areas is not currently included in OpenJDK. deploy deployment_toolkit plugin webstart install auto_update install servicetags In the JDK, there are a number of cross-cutting concerns whose organization is essentially orthogonal to other areas. Since these areas generally have dedicated teams working on them, it is easier to find bugs of interest if these bugs are grouped first by their cross-cutting component rather than by the affected technology. docs doclet guides hotspot release_notes tools tutorial embedded build hotspot libraries globalization locale-data translation performance hotspot libraries The list of subcomponents will no doubt grow over time, but my inclination is to resist that growth since the addition of each subcomponent makes the system as a whole more complicated and harder to use. When the system gets closer to being externalized, I plan to post more blog entries describing recommended use of various custom fields in the JDK project.

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• High Jinks, Hi Jacks, Exceptional DBA Awards and PASS

  - by Rodney

  The countdown to PASS has counted down.  The day after tomorrow I will board a plane, like many others, on my way for the 4th year in a row to SQL PASS Summit.  The anticipation has been excruciating but luckily I have this little thing called a day job as a DBA that has kept me busy and not thinking too much about the event. Well that is not exactly true since my beautiful wife works for PASS so we get to talk about SQL from the time we wake up until late in the evening. I would not have it any other way and I feel very fortunate to be a part of this great event and to have been chosen as the Exceptional DBA Award judge also for the 4th year in a row.  This year, I will have been again tasked with presenting the award to the winner, Mr. Jeff Moden and it will be a true honor to meet him in person as I have read many of his articles on SSC and have attended his session at PASS previously.  The speech is all ready but one item remains, which will be a surprise to all who attend the party on Tuesday night in Seattle (see links below).  Let's face it, Exceptional DBAs everywhere work very hard protecting our data stores, tuning queries, mentoring, saving money, installing clusters, etc and once in a while there is time to be exceptionally non-professional and have a bit of fun. Once incident that happened this year that falls under the High Jinks category was when my network admin asked if I could Telnet into a SQL instance and see if I could make the connection through the firewall that he had just configured. I was able to establish a connection on port 1433 and it occurred to me that it would be very interesting if I could actually run T-SQL queries via a Telnet session much like you might do with an SMTP server. With that thought, I proceeded to demonstrate this could be possible by convincing my senior DBA Shawn McGehee that I was able to do so. At first he did not believe me. It shook his world view.  It was inconceivable.  What I had done, behind the scenes, of course, was to copy and rename SQLCMD.exe to Telnet.exe and used it to connect and run a simple, "Select * from sys.databases" on the SQL instance. I think if it had been anyone other than Shawn I could have extended this ruse indefinitely but he caught on within 30 seconds. It was a fun thirty seconds though. On the High Jacks side of the house, which is really merged to be SQL HACKS, I finally, after several years of struggling with how to connect to an untrusted domain like in a DMZ with a windows account in SSMS, I stumbled upon a solution that does away with the requirement to use SQL Authentication.  While "Runas" is a great command to use to run an application with a higher privileged account, I had not previously been able to figure out how to connect to the remote domain with SSMS and "Runsas". It never connected and caused a login failure every time for the remote windows domain account. Then I ran across an option for "Runas",   "/netonly".  This option postpones the login until a connection is made and only then passes the remote login you supply when you first launch SSMS with the "Runas" command. So a typical shortcut would look like: "C:\Windows\System32\runas.exe /netonly /user:remotedomain.com\rodlandrum "C:\Program Files\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE\Ssms.exe" You will want to make sure the passwords are synced between the two domains, your local domain and the remote domain, otherwise you may have account lockout issues, but I have found in weeks of testing this is a stable solution. Now it is time to get ready to head for Seattle. Please, if you see me (@SQLBeat) or my wife (@Karlakay22) please run up and high five me (wait..High Jinks.High Jacks.High Fives.Need to change the title) or give me a big bear hug if you are strong enough to lift me off the ground. And if you do actually do that, I will think you are awesome and will not embarrass you by crying out for help or complaining of a broken back or sciatic nerve damage. And now the links to others who have all of the details. First, for the MVP Deep Dives 2, of which, like John, I was lucky enough to be able to participate in this year. http://www.simple-talk.com/community/blogs/johnm/archive/2011/09/29/103577.aspx And the details of the SSC party where the Exceptional DBA of 2011, Jeff Moden, will be awarded. http://www.simple-talk.com/community/blogs/rebecca_amos/archive/2011/10/05/103661.aspx   Cheers! Rodney

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• Telerik is First to Announce Support for Microsoft Silverlight Analytics Framework

  Yesterday at MIX 10 conference Microsoft announced the Microsoft Silverlight Analytics Framework Beta. The Silverlight Analytics Framework (SAF) is a new open-source framework to allow designers and developers to integrate web analytics into Silverlight applications in a consistent manner. Supporting out-of-browser and offline scenarios, Microsoft built this framework in conjunction with a number of web analytics services and control vendors to support multiple analytics services simultaneously without degrading application performance. Because the SAF is enabled as a set of behaviors in Microsoft Expression Blend, designers and developers can visually instrument their designs and configure A/B testing rapidly without writing any code. Telerik is proud to be the first control vendor to support the Silverlight Analytics Framework. RadControls for Silverlight can be used with the framework out of the box. The suite offers Silverlight Analytics Framework handlers and behavior, helping developers to fine tune the values sent to the analytics providers. Because the analytics framework is using the Managed Extensibility Framework (MEF) for composition, you don't need to change the way you use the controls to benefit from the Telerik handlers. Just add a reference to the Telerik assemblies that contains the handlers. Here is the code that you need to declare to use RadTreeView: <UserControl x:Class="Telerik.SLAF.MainPage"         xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation"         xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml"         xmlns:i="clr-namespace:System.Windows.Interactivity;assembly=System.Windows.Interactivity"         xmlns:ga="clr-namespace:Google.WebAnalytics;assembly=Google.WebAnalytics"         xmlns:sa="clr-namespace:Microsoft.WebAnalytics.Behaviors;assembly=Microsoft.WebAnalytics.Behaviors"         xmlns:ic="clr-namespace:Microsoft.Expression.Interactivity.Core;assembly=Microsoft.Expression.Interactions"         xmlns:mc="http://schemas.openxmlformats.org/markup-compatibility/2006"         xmlns:telerikNavigation="clr-namespace:Telerik.Windows.Controls;assembly=Telerik.Windows.Controls.Navigation">        <Grid x:Name="LayoutRoot">         <i:Interaction.Behaviors>             <ga:GoogleAnalytics ProfileId="--Your GA ProfileId" Category="Demo" />         </i:Interaction.Behaviors>         <telerikNavigation:RadTreeView>             <i:Interaction.Triggers>                 <i:EventTrigger EventName="SelectionChanged">                     <sa:TrackAction />                 </i:EventTrigger>             </i:Interaction.Triggers>             <telerikNavigation:RadTreeViewItem Header="Item1">             </telerikNavigation:RadTreeViewItem>             <telerikNavigation:RadTreeViewItem Header="Item2" />             <telerikNavigation:RadTreeViewItem Header="Item3" />         </telerikNavigation:RadTreeView>     </Grid> </UserControl> Download the Telerik Microsoft Silverlight Analytics Framework Handlers and the sample project. This is our first Beta release - please drop us a line with any feedback you have or even better if you are at MIX10 - come visit us at the booth in the "Commons" hall so we can discuss it in person. Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Does this prove a network bandwidth bottleneck?

  - by Yuji Tomita

  I've incorrectly assumed that my internal AB testing means my server can handle 1k concurrency @3k hits per second. My theory at at the moment is that the network is the bottleneck. The server can't send enough data fast enough. External testing from blitz.io at 1k concurrency shows my hits/s capping off at 180, with pages taking longer and longer to respond as the server is only able to return 180 per second. I've served a blank file from nginx and benched it: it scales 1:1 with concurrency. Now to rule out IO / memcached bottlenecks (nginx normally pulls from memcached), I serve up a static version of the cached page from the filesystem. The results are very similar to my original test; I'm capped at around 180 RPS. Splitting the HTML page in half gives me double the RPS, so it's definitely limited by the size of the page. If I internally ApacheBench from the local server, I get consistent results of around 4k RPS on both the Full Page and the Half Page, at high transfer rates. Transfer rate: 62586.14 [Kbytes/sec] received If I AB from an external server, I get around 180RPS - same as the blitz.io results. How do I know it's not intentional throttling? If I benchmark from multiple external servers, all results become poor which leads me to believe the problem is in MY servers outbound traffic, not a download speed issue with my benchmarking servers / blitz.io. So I'm back to my conclusion that my server can't send data fast enough. Am I right? Are there other ways to interpret this data? Is the solution/optimization to set up multiple servers + load balancing that can each serve 180 hits per second? I'm quite new to server optimization, so I'd appreciate any confirmation interpreting this data. Outbound traffic Here's more information about the outbound bandwidth: The network graph shows a maximum output of 16 Mb/s: 16 megabits per second. Doesn't sound like much at all. Due to a suggestion about throttling, I looked into this and found that linode has a 50mbps cap (which I'm not even close to hitting, apparently). I had it raised to 100mbps. Since linode caps my traffic, and I'm not even hitting it, does this mean that my server should indeed be capable of outputting up to 100mbps but is limited by some other internal bottleneck? I just don't understand how networks at this large of a scale work; can they literally send data as fast as they can read from the HDD? Is the network pipe that big? In conclusion 1: Based on the above, I'm thinking I can definitely raise my 180RPS by adding an nginx load balancer on top of a multi nginx server setup at exactly 180RPS per server behind the LB. 2: If linode has a 50/100mbit limit that I'm not hitting at all, there must be something I can do to hit that limit with my single server setup. If I can read / transmit data fast enough locally, and linode even bothers to have a 50mbit/100mbit cap, there must be an internal bottleneck that's not allowing me to hit those caps that I'm not sure how to detect. Correct? I realize the question is huge and vague now, but I'm not sure how to condense it. Any input is appreciated on any conclusion I've made.

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• Availability Best Practices on Oracle VM Server for SPARC

  - by jsavit

  This is the first of a series of blog posts on configuring Oracle VM Server for SPARC (also called Logical Domains) for availability. This series will show how to how to plan for availability, improve serviceability, avoid single points of failure, and provide resiliency against hardware and software failures. Availability is a broad topic that has filled entire books, so these posts will focus on aspects specifically related to Oracle VM Server for SPARC. The goal is to improve Reliability, Availability and Serviceability (RAS): An article defining RAS can be found here. Oracle VM Server for SPARC Principles for Availability Let's state some guiding principles for availability that apply to Oracle VM Server for SPARC: Avoid Single Points Of Failure (SPOFs). Systems should be configured so a component failure does not result in a loss of application service. The general method to avoid SPOFs is to provide redundancy so service can continue without interruption if a component fails. For a critical application there may be multiple levels of redundancy so multiple failures can be tolerated. Oracle VM Server for SPARC makes it possible to configure systems that avoid SPOFs. Configure for availability at a level of resource and effort consistent with business needs. Effort and resource should be consistent with business requirements. Production has different availability requirements than test/development, so it's worth expending resources to provide higher availability. Even within the category of production there may be different levels of criticality, outage tolerances, recovery and repair time requirements. Keep in mind that a simple design may be more understandable and effective than a complex design that attempts to "do everything". Design for availability at the appropriate tier or level of the platform stack. Availability can be provided in the application, in the database, or in the virtualization, hardware and network layers they depend on - or using a combination of all of them. It may not be necessary to engineer resilient virtualization for stateless web applications applications where availability is provided by a network load balancer, or for enterprise applications like Oracle Real Application Clusters (RAC) and WebLogic that provide their own resiliency. It's (often) the same architecture whether virtual or not: For example, providing resiliency against a lost device path or failing disk media is done for the same reasons and may use the same design whether in a domain or not. It's (often) the same technique whether using domains or not: Many configuration steps are the same. For example, configuring IPMP or creating a redundant ZFS pool is pretty much the same within the guest whether you're in a guest domain or not. There are configuration steps and choices for provisioning the guest with the virtual network and disk devices, which we will discuss. Sometimes it is different using domains: There are new resources to configure. Most notable is the use of alternate service domains, which provides resiliency in case of a domain failure, and also permits improved serviceability via "rolling upgrades". This is an important differentiator between Oracle VM Server for SPARC and traditional virtual machine environments where all virtual I/O is provided by a monolithic infrastructure that itself is a SPOF. Alternate service domains are widely used to provide resiliency in production logical domains environments. Some things are done via logical domains commands, and some are done in the guest: For example, with Oracle VM Server for SPARC we provide multiple network connections to the guest, and then configure network resiliency in the guest via IP Multi Pathing (IPMP) - essentially the same as for non-virtual systems. On the other hand, we configure virtual disk availability in the virtualization layer, and the guest sees an already-resilient disk without being aware of the details. These blogs will discuss configuration details like this. Live migration is not "high availability" in the sense of "continuous availability": If the server is down, then you don't live migrate from it! (A cluster or VM restart elsewhere would be used). However, live migration can be part of the RAS (Reliability, Availability, Serviceability) picture by improving Serviceability - you can move running domains off of a box before planned service or maintenance. The blog Best Practices - Live Migration on Oracle VM Server for SPARC discusses this. Topics Here are some of the topics that will be covered: Network availability using IP Multipathing and aggregates Disk path availability using virtual disks defined with multipath groups ("mpgroup") Disk media resiliency configuring for redundant disks that can tolerate media loss Multiple service domains - this is probably the most significant item and the one most specific to Oracle VM Server for SPARC. It is very widely deployed in production environments as the means to provide network and disk availability, but it can be confusing. Subsequent articles will describe why and how to configure multiple service domains. Note, for the sake of precision: an I/O domain is any domain that has a physical I/O resource (such as a PCIe bus root complex). A service domain is a domain providing virtual device services to other domains; it is almost always an I/O domain too (so it can have something to serve). Resources Here are some important links; we'll be drawing on their content in the next several articles: Oracle VM Server for SPARC Documentation Maximizing Application Reliability and Availability with SPARC T5 Servers whitepaper by Gary Combs Maximizing Application Reliability and Availability with the SPARC M5-32 Server whitepaper by Gary Combs Summary Oracle VM Server for SPARC offers features that can be used to provide highly-available environments. This and the following blog entries will describe how to plan and deploy them.

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• Reference Data Management and Master Data: Are Relation ?

  - by Mala Narasimharajan

  Submitted By:  Rahul Kamath  Oracle Data Relationship Management (DRM) has always been extremely powerful as an Enterprise Master Data Management (MDM) solution that can help manage changes to master data in a way that influences enterprise structure, whether it be mastering chart of accounts to enable financial transformation, or revamping organization structures to drive business transformation and operational efficiencies, or restructuring sales territories to enable equitable distribution of leads to sales teams following the acquisition of new products, or adding additional cost centers to enable fine grain control over expenses. Increasingly, DRM is also being utilized by Oracle customers for reference data management, an emerging solution space that deserves some explanation. What is reference data? How does it relate to Master Data? Reference data is a close cousin of master data. While master data is challenged with problems of unique identification, may be more rapidly changing, requires consensus building across stakeholders and lends structure to business transactions, reference data is simpler, more slowly changing, but has semantic content that is used to categorize or group other information assets – including master data – and gives them contextual value. In fact, the creation of a new master data element may require new reference data to be created. For example, when a European company acquires a US business, chances are that they will now need to adapt their product line taxonomy to include a new category to describe the newly acquired US product line. Further, the cross-border transaction will also result in a revised geo hierarchy. The addition of new products represents changes to master data while changes to product categories and geo hierarchy are examples of reference data changes.1 The following table contains an illustrative list of examples of reference data by type. Reference data types may include types and codes, business taxonomies, complex relationships & cross-domain mappings or standards. Types & Codes Taxonomies Relationships / Mappings Standards Transaction Codes Industry Classification Categories and Codes, e.g., North America Industry Classification System (NAICS) Product / Segment; Product / Geo Calendars (e.g., Gregorian, Fiscal, Manufacturing, Retail, ISO8601) Lookup Tables (e.g., Gender, Marital Status, etc.) Product Categories City à State à Postal Codes Currency Codes (e.g., ISO) Status Codes Sales Territories (e.g., Geo, Industry Verticals, Named Accounts, Federal/State/Local/Defense) Customer / Market Segment; Business Unit / Channel Country Codes (e.g., ISO 3166, UN) Role Codes Market Segments Country Codes / Currency Codes / Financial Accounts Date/Time, Time Zones (e.g., ISO 8601) Domain Values Universal Standard Products and Services Classification (UNSPSC), eCl@ss International Classification of Diseases (ICD) e.g., ICD9 à IC10 mappings Tax Rates Why manage reference data? Reference data carries contextual value and meaning and therefore its use can drive business logic that helps execute a business process, create a desired application behavior or provide meaningful segmentation to analyze transaction data. Further, mapping reference data often requires human judgment. Sample Use Cases of Reference Data Management Healthcare: Diagnostic Codes The reference data challenges in the healthcare industry offer a case in point. Part of being HIPAA compliant requires medical practitioners to transition diagnosis codes from ICD-9 to ICD-10, a medical coding scheme used to classify diseases, signs and symptoms, causes, etc. The transition to ICD-10 has a significant impact on business processes, procedures, contracts, and IT systems. Since both code sets ICD-9 and ICD-10 offer diagnosis codes of very different levels of granularity, human judgment is required to map ICD-9 codes to ICD-10. The process requires collaboration and consensus building among stakeholders much in the same way as does master data management. Moreover, to build reports to understand utilization, frequency and quality of diagnoses, medical practitioners may need to “cross-walk” mappings -- either forward to ICD-10 or backwards to ICD-9 depending upon the reporting time horizon. Spend Management: Product, Service & Supplier Codes Similarly, as an enterprise looks to rationalize suppliers and leverage their spend, conforming supplier codes, as well as product and service codes requires supporting multiple classification schemes that may include industry standards (e.g., UNSPSC, eCl@ss) or enterprise taxonomies. Aberdeen Group estimates that 90% of companies rely on spreadsheets and manual reviews to aggregate, classify and analyze spend data, and that data management activities account for 12-15% of the sourcing cycle and consume 30-50% of a commodity manager’s time. Creating a common map across the extended enterprise to rationalize codes across procurement, accounts payable, general ledger, credit card, procurement card (P-card) as well as ACH and bank systems can cut sourcing costs, improve compliance, lower inventory stock, and free up talent to focus on value added tasks. Change Management: Point of Sales Transaction Codes and Product Codes In the specialty finance industry, enterprises are confronted with usury laws – governed at the state and local level – that regulate financial product innovation as it relates to consumer loans, check cashing and pawn lending. To comply, it is important to demonstrate that transactions booked at the point of sale are posted against valid product codes that were on offer at the time of booking the sale. Since new products are being released at a steady stream, it is important to ensure timely and accurate mapping of point-of-sale transaction codes with the appropriate product and GL codes to comply with the changing regulations. Multi-National Companies: Industry Classification Schemes As companies grow and expand across geographies, a typical challenge they encounter with reference data represents reconciling various versions of industry classification schemes in use across nations. While the United States, Mexico and Canada conform to the North American Industry Classification System (NAICS) standard, European Union countries choose different variants of the NACE industry classification scheme. Multi-national companies must manage the individual national NACE schemes and reconcile the differences across countries. Enterprises must invest in a reference data change management application to address the challenge of distributing reference data changes to downstream applications and assess which applications were impacted by a given change. References 1 Master Data versus Reference Data, Malcolm Chisholm, April 1, 2006.

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• Financial Management: Why Move to the Cloud?

  - by Kathryn Perry

  A guest post by Terrance Wampler, Vice President, Financials Product Strategy, Oracle I’ve spent my career designing and developing financial management systems, most of it at Oracle. Every single day I either meet with our customers or talk to them on the phone. The time is usually spent discussing various business challenges facing CFOs and Controllers, who are running Oracle’s Financials. Lately, we’ve been talking a lot about cloud computing and whether it makes sense for finance to go to the cloud. Here are some pros and cons that might help you make that decision. Let’s start with the benefits of cloud solutions. The first is savings. With cloud services, you pay only for those commodities that you use. That makes you feel like you're getting better value for your money. Plus, you can preserve your cash for your core business and you can get a better matching of expenses and revenues. So, at the top of the list is lower total cost of ownership. The second point has to do with optimization. With cloud services, you’ll need less IT infrastructure so you can optimize your IT resources for better-value, higher-end projects. This also leads to greater financial visibility, where there's a clear cost for the set of services or features replaced by cloud services. And, the last benefit is what I call acceleration. You can save money by speeding up the initialization and deployment of the project. You don't have to deal with IT infrastructure and you can start implementing right away. We did a quick survey of about 70 CFOs at the CFO Summit last month in New York City. We asked them why they were looking at cloud services, and not necessarily just for financials. The No. 1 response was perceived lower cost of ownership. But of course there are risks to consider. The first thing most people think about in the cloud is security and ownership of data. So, will your data really be safe? Can you meet your own privacy policy requirements? Do you really want your private financial data exposed? Do you trust the provider? Is what you see really your data? Do you own it or is it managed by someone else? Security is a big concern that comes with an emotional component. The next thing in the risk category is reliability. Is the provider proven? You’re taking what you have control over – for example, standards and policies and internal service level agreements – away from your IT department and giving it to someone else. Will you still be able to adapt to shifts in your business? Will the provider be able to grow with your business effectively? Reliability means having a provider that can give you the service infrastructure that you need. And then there’s performance, which has two components in terms of risk. Going forward, will the provider be able to scale the infrastructure or service level if you have new employees or new businesses? And second, will the price you negotiate and the rate you lock in cover additional costs and rising service fees? Another piece is cost. What happens if you don't get the service level you want? What if you end the service? What happens, if after a few years, you send the service out for bid and change service? Can you move your data? Can you move the applications? Do the integrations work? These are cost components people don’t always take into account. And, the final piece is the business case. The perception is that you can get started really quickly with cloud. It has a perceived lower cost of total ownership and it feels cool because it's cloud. But do you have a good business case for moving to the cloud? Your total cost of ownership is over three years; then you’ll renew it, so your TCO is six years. Have you compared that to other internal services that you’re offering? You might already have product that you can run this new business or division on. In that same survey at the CFO Summit, the execs thought the biggest perceived risks were security of data, ability to move data back, and the ability to create a business case to actually justify the risks. So that’s the list of pros and cons. Not to leave you hanging, I will do another post on how to balance these pros and cons and make the right decision for your business.

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• C#/.NET Little Wonders: Static Char Methods

  - by James Michael Hare

  Once again, in this series of posts I look at the parts of the .NET Framework that may seem trivial, but can help improve your code by making it easier to write and maintain. The index of all my past little wonders posts can be found here. Often times in our code we deal with the bigger classes and types in the BCL, and occasionally forgot that there are some nice methods on the primitive types as well.  Today we will discuss some of the handy static methods that exist on the char (the C# alias of System.Char) type. The Background I was examining a piece of code this week where I saw the following: 1: // need to get the 5th (offset 4) character in upper case 2: var type = symbol.Substring(4, 1).ToUpper(); 3:  4: // test to see if the type is P 5: if (type == "P") 6: { 7: // ... do something with P type... 8: } Is there really any error in this code?  No, but it still struck me wrong because it is allocating two very short-lived throw-away strings, just to store and manipulate a single char: The call to Substring() generates a new string of length 1 The call to ToUpper() generates a new upper-case version of the string from Step 1. In my mind this is similar to using ToUpper() to do a case-insensitive compare: it isn’t wrong, it’s just much heavier than it needs to be (for more info on case-insensitive compares, see #2 in 5 More Little Wonders). One of my favorite books is the C++ Coding Standards: 101 Rules, Guidelines, and Best Practices by Sutter and Alexandrescu.  True, it’s about C++ standards, but there’s also some great general programming advice in there, including two rules I love:         8. Don’t Optimize Prematurely         9. Don’t Pessimize Prematurely We all know what #8 means: don’t optimize when there is no immediate need, especially at the expense of readability and maintainability.  I firmly believe this and in the axiom: it’s easier to make correct code fast than to make fast code correct.  Optimizing code to the point that it becomes difficult to maintain often gains little and often gives you little bang for the buck. But what about #9?  Well, for that they state: “All other things being equal, notably code complexity and readability, certain efficient design patterns and coding idioms should just flow naturally from your fingertips and are no harder to write then the pessimized alternatives. This is not premature optimization; it is avoiding gratuitous pessimization.” Or, if I may paraphrase: “where it doesn’t increase the code complexity and readability, prefer the more efficient option”. The example code above was one of those times I feel where we are violating a tacit C# coding idiom: avoid creating unnecessary temporary strings.  The code creates temporary strings to hold one char, which is just unnecessary.  I think the original coder thought he had to do this because ToUpper() is an instance method on string but not on char.  What he didn’t know, however, is that ToUpper() does exist on char, it’s just a static method instead (though you could write an extension method to make it look instance-ish). This leads me (in a long-winded way) to my Little Wonders for the day… Static Methods of System.Char So let’s look at some of these handy, and often overlooked, static methods on the char type: IsDigit(), IsLetter(), IsLetterOrDigit(), IsPunctuation(), IsWhiteSpace() Methods to tell you whether a char (or position in a string) belongs to a category of characters. IsLower(), IsUpper() Methods that check if a char (or position in a string) is lower or upper case ToLower(), ToUpper() Methods that convert a single char to the lower or upper equivalent. For example, if you wanted to see if a string contained any lower case characters, you could do the following: 1: if (symbol.Any(c => char.IsLower(c))) 2: { 3: // ... 4: } Which, incidentally, we could use a method group to shorten the expression to: 1: if (symbol.Any(char.IsLower)) 2: { 3: // ... 4: } Or, if you wanted to verify that all of the characters in a string are digits: 1: if (symbol.All(char.IsDigit)) 2: { 3: // ... 4: } Also, for the IsXxx() methods, there are overloads that take either a char, or a string and an index, this means that these two calls are logically identical: 1: // check given a character 2: if (char.IsUpper(symbol[0])) { ... } 3:  4: // check given a string and index 5: if (char.IsUpper(symbol, 0)) { ... } Obviously, if you just have a char, then you’d just use the first form.  But if you have a string you can use either form equally well. As a side note, care should be taken when examining all the available static methods on the System.Char type, as some seem to be redundant but actually have very different purposes.  For example, there are IsDigit() and IsNumeric() methods, which sound the same on the surface, but give you different results. IsDigit() returns true if it is a base-10 digit character (‘0’, ‘1’, … ‘9’) where IsNumeric() returns true if it’s any numeric character including the characters for ½, ¼, etc. Summary To come full circle back to our opening example, I would have preferred the code be written like this: 1: // grab 5th char and take upper case version of it 2: var type = char.ToUpper(symbol[4]); 3:  4: if (type == 'P') 5: { 6: // ... do something with P type... 7: } Not only is it just as readable (if not more so), but it performs over 3x faster on my machine:    1,000,000 iterations of char method took: 30 ms, 0.000050 ms/item.    1,000,000 iterations of string method took: 101 ms, 0.000101 ms/item. It’s not only immediately faster because we don’t allocate temporary strings, but as an added bonus there less garbage to collect later as well.  To me this qualifies as a case where we are using a common C# performance idiom (don’t create unnecessary temporary strings) to make our code better. Technorati Tags: C#,CSharp,.NET,Little Wonders,char,string

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• Visiting the Fire Station in Coromandel

  Hm, I just tried to remember how we actually came up with this cool idea... but it's already too blurred and it doesn't really matter after all. Anyway, if I remember correctly (IIRC), it happened during one of the Linux meetups at Mugg & Bean, Bagatelle where Ajay and I brought our children along and we had a brief conversation about how cool it would be to check out one of the fire stations here in Mauritius. We both thought that it would be a great experience and adventure for the little ones. An idea takes shape And there we go, down the usual routine these... having an idea, checking out the options and discussing who's doing what. Except this time, it was all up to Ajay, and he did a fantastic job. End of August, he told me that he got in touch with one of his friends which actually works as a fire fighter at the station in Coromandel and that there could be an option to come and visit them (soon). A couple of days later - Confirmed! Be there, and in time... What time? Anyway, doesn't really matter... Everything was settled and arranged. I asked the kids on Friday afternoon if they might be interested to see the fire engines and what a fire fighter is doing. Of course, they were all in! Getting up early on Sunday morning isn't really a regular exercise for all of us but everything went smooth and after a short breakfast it was time to leave. Where are we going? Are we there yet? Now, we are in Bambous. Why do you go this way? The kids were so much into it. Absolutely amazing to see their excitement. Are we there yet? Well, we went through the sugar cane fields towards Chebel and then down into the industrial zone at Coromandel. Honestly, I had a clue where the fire station is located but having Google Maps in reach that shouldn't be a problem in case that we might get lost. But my worries were washed away when our children guided us... "There! Over there are the fire engines! We have to turn left, dad." - No comment, the kids were right! As we were there a little bit too early, we parked the car and the kids started to explore the area and outskirts of the fire station. Some minutes later, as if we had placed an order a unit of two cars had to go out for an alarm and the kids could witness them leaving as closely as possible. Sirens on and wow!!! Ladder truck L32 - MAN truck with Rosenbauer built-up and equipment by Metz Taking the tour Ajay arrived shortly after that and guided us finally inside the station to meet with his pal. The three guys were absolutely well-prepared and showed us around in the hall, explaining that there two units out at the moment. But the ladder truck (with max. 32m expandable height) was still around we all got a great insight into the technique and equipment on the vehicle. It was amazing to see all three kids listening to Mambo as give some figures about the truck and how the fire fighters are actually it. The children and 'our' fire fighters of the day had great fun with the various fire engines Absolutely fantastic that the children were allowed to experience this - we had so much fun! Ajay's son brought two of his toy fire engines along, shared them with ours, and they all played very well together. As a parent it was really amazing to see them at such an ease. Enough theory Shortly afterwards the ladder truck was moved outside, got stabilised and ready to go for 'real-life' exercising. With the additional equipment of safety helmets, security belts and so on, we all got a first-hand impression about how it could be as a fire-fighter. Actually, I was totally amazed by the curiousity and excitement of my BWE. She was really into it and asked lots of interesting questions - in general but also technical. And while our fighters were busy with Ajay and family, I gave her some more details and explanations about the truck, the expandable ladder, the safety cage at the top and other equipment available. Safety first! No exceptions and always be prepared for the worst case... Also, the equipped has been checked prior to excuse - This is your life saver... Hooked up and ready to go... ...of course not too high. This is just a demonstration - and 32 meters above ground isn't for everyone. Well, after that it was me that had the asking looks on me, and I finally revealed to the local fire fighters that I was in the auxiliary fire brigade, more precisely in the hazard department, for more than 10 years. So not a professional fire fighter but at least a passionate and educated one as them. Inside the station Our fire fighters really took their time to explain their daily job to kids, provided them access to operation seat on the ladder truck and how the truck cabin is actually equipped with the different radios and so on. It was really a great time. Later on we had a brief tour through the building itself, and again all of our questions were answered. We had great fun and started to joke about bits and pieces. For me it was also very interesting to see the comparison between the fire station here in Mauritius and the ones I have been to back in Germany. Amazing to see them completely captivated in the play - the children had lots of fun! Also, that there are currently ten fire stations all over the island, plus two additional but private ones at the airport and at the harbour. The newest one is actually down in Black River on the west coast because the time from Quatre Bornes takes too long to have any chance of an effective alarm at all. IMHO, a very good decision as time is the most important factor in getting fire incidents under control. After all it was great experience for all of us, especially for the children to see and understand that their toy trucks are only copies of the real thing and that the job of a (professional) fire fighter is very important in our society. Don't forget that those guys run into the danger zone while you're trying to get away from it as much as possible. Another unit just came back from a grass fire - and shortly after they went out again. No time to rest, too much to do! Mauritian Fire Fighters now and (maybe) in the future... Thank you! It was an honour to be around! Thank you to Ajay for organising and arranging this Sunday morning event, and of course of Big Thank You to the three guys that took some time off to have us at the Fire Station in Coromandel and guide us through their daily job! And remember to call 115 in case of emergencies!

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• Implications of Java 6 End of Public Updates for EBS Users

  - by Steven Chan (Oracle Development)

  The Support Roadmap for Oracle Java is published here: Oracle Java SE Support Roadmap The latest updates to that page (as of Sept. 19, 2012) state (emphasis added): Java SE 6 End of Public Updates Notice After February 2013, Oracle will no longer post updates of Java SE 6 to its public download sites. Existing Java SE 6 downloads already posted as of February 2013 will remain accessible in the Java Archive on Oracle Technology Network. Developers and end-users are encouraged to update to more recent Java SE versions that remain available for public download. For enterprise customers, who need continued access to critical bug fixes and security fixes as well as general maintenance for Java SE 6 or older versions, long term support is available through Oracle Java SE Support . What does this mean for Oracle E-Business Suite users? EBS users fall under the category of "enterprise users" above.  Java is an integral part of the Oracle E-Business Suite technology stack, so EBS users will continue to receive Java SE 6 updates after February 2013. In other words, nothing will change for EBS users after February 2013.  EBS users will continue to receive critical bug fixes and security fixes as well as general maintenance for Java SE 6. These Java SE 6 updates will be made available to EBS users for the Extended Support periods documented in the Oracle Lifetime Support policy document for Oracle Applications (PDF): EBS 11i Extended Support ends November 2013 EBS 12.0 Extended Support ends January 2015 EBS 12.1 Extended Support ends December 2018 Will EBS users be forced to upgrade to JRE 7 for Windows desktop clients? No. This upgrade will be highly recommended but currently remains optional. JRE 6 will be available to Windows users to run with EBS for the duration of your respective EBS Extended Support period.  Updates will be delivered via My Oracle Support, where you can continue to receive critical bug fixes and security fixes as well as general maintenance for JRE 6 desktop clients.  The certification of Oracle E-Business Suite with JRE 7 (for desktop clients accessing EBS Forms-based content) is in its final stages.  If you plan to upgrade your EBS desktop clients to JRE 7 when that certification is released, you can get a head-start on that today. Coexistence of JRE 6 and JRE 7 on Windows desktops The upgrade to JRE 7 will be highly recommended for EBS users, but some users may need to run both JRE 6 and 7 on their Windows desktops for reasons unrelated to the E-Business Suite. Most EBS configurations with IE and Firefox use non-static versioning by default. JRE 7 will be invoked instead of JRE 6 if both are installed on a Windows desktop. For more details, see "Appendix B: Static vs. Non-static Versioning and Set Up Options" in Notes 290801.1 and 393931.1. Applying Updates to JRE 6 and JRE 7 to Windows desktops Auto-update will keep JRE 7 up-to-date for Windows users with JRE 7 installed. Auto-update will only keep JRE 7 up-to-date for Windows users with both JRE 6 and 7 installed.  JRE 6 users are strongly encouraged to apply the latest Critical Patch Updates as soon as possible after each release. The Jave SE CPUs will be available via My Oracle Support.  EBS users can find more information about JRE 6 and 7 updates here: Information Center: Installation & Configuration for Oracle Java SE (Note 1412103.2) The dates for future Java SE CPUs can be found on the Critical Patch Updates, Security Alerts and Third Party Bulletin.  An RSS feed is available on that site for those who would like to be kept up-to-date. What will Mac users need? Oracle will provide updates to JRE 7 for Mac OS X users. EBS users running Macs will need to upgrade to JRE 7 to receive JRE updates. The certification of Oracle E-Business Suite with JRE 7 for Mac-based desktop clients accessing EBS Forms-based content is underway. Mac users waiting for that certification may find this article useful: How to Reenable Apple Java 6 Plug-in for Mac EBS Users Will EBS users be forced to upgrade to JDK 7 for EBS application tier servers? No. This upgrade will be highly recommended but will be optional for EBS application tier servers running on Windows, Linux, and Solaris.  You can choose to remain on JDK 6 for the duration of your respective EBS Extended Support period.  If you remain on JDK 6, you will continue to receive critical bug fixes and security fixes as well as general maintenance for JDK 6. The certification of Oracle E-Business Suite with JDK 7 for EBS application tier servers on Windows, Linux, and Solaris as well as other platforms such as IBM AIX and HP-UX is planned.  Customers running platforms other than Windows, Linux, and Solaris should refer to their Java vendors's sites for more information about their support policies. Related Articles Planning Bulletin for JRE 7: What EBS Customers Can Do Today EBS 11i and 12.1 Support Timeline Changes Frequently Asked Questions about Latest EBS Support Changes Critical Patch Updates During EBS 11i Exception to Sustaining Support Period

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