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  • Windows 8 Step by Step Review: Solid Book for Beginners

    - by The Geek
    You might be surprised to see us reviewing a Windows 8 book, especially considering we recently launched our own book, The How-To Geek Guide to Windows 8 – but since we don’t (yet) have a paperback version, we may as well give you another option. Note: we are indeed working on a paperback version of our book, but it’ll probably be a month before it’s available. Plus, the Step-by-Step book is written by Ciprian Rusen, a personal friend of mine, and it’s published by none other than Microsoft Press. Our Geek Trivia App for Windows 8 is Now Available Everywhere How To Boot Your Android Phone or Tablet Into Safe Mode HTG Explains: Does Your Android Phone Need an Antivirus?

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  • The Truth About Wi-Fi Signal Strength

    - by Jason Fitzpatrick
    Whether it’s the structural layout of your home or just ghosts in the machine, we’re all familiar with inexplicable Wi-Fi dead spots. One extra puzzling situation, unseen in the comic here, is when the addition of another wireless node actually causes issues with your Wi-Fi connectivity. There’s nothing more frustrating than having twice the Wi-Fi node power and half the actual signal at your laptop. If you’re looking to extend your Wi-Fi network coverage headache free, check out our guides to doing so with Tomato-powered routers and DD-WRT-powered routers. Your Wireless Internet Signal Strength [via FailDesk] How to Factory Reset Your Android Phone or Tablet When It Won’t Boot Our Geek Trivia App for Windows 8 is Now Available Everywhere How To Boot Your Android Phone or Tablet Into Safe Mode

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  • Raspberry Pi + Azure + Mobile App

    - by Richard Jones
    Ongoing project idea. So this is of long running personal interest to build a Mobile App that shows you a push notification/pop up alert, when anyone calls your house phone. So I've taken delivery of a Raspberry Pi. I've ordered a new Crucible Technology Caller ID Box. (arriving soon). I have been writing/learning Python to implement the Listener software. This will in turn push xml messages up to Azure for final delivery via push notifications to an App. iOS app already written to receive the notifications/allow address book additions made up from phone numbers from incoming calls. So this is fusion, R-Pi, Azure, Hardware and iOS. Details to follow as this plan unfolds.

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  • Samsung dévoile sa plateforme mobile Bada 2.0, sa boutique d'applications Samsung Apps passe les 80 millions de téléchargement

    Samsung dévoile sa plateforme mobile Bada 2.0 Sa boutique d'applications Samsung Apps passe les 80 millions de téléchargments Le secteur des OS mobiles est en plein ébullition avec les procès (brevets, Oracle Android, etc.) et la décision de Nokia de choisir Windows Phone. Quel avenir pour MeeGo ? Pour Symbian ? Android va-t-il essayer d'exploiter l'affaire (a priori oui) ? Sur ce marché agité, un constructeur est bien loin de tous ces tracas et propose une stratégie multi-plateforme qui semble lui réussir. Samsung possède en effet des modèles sous Android, Windows Phone 7... et sous Bada, sa plateforme maison. Lors du Mobile Word Congress de Barcelone, le Coréen v...

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  • Why is 2^16 a "special" number?

    - by javamonkey79
    OK, I feel stupid asking this - but in Jeff's article: Getting the Interview Phone Screen Right and originally stated in the 5 essential phone screen questions: They shouldn't stare blankly at you when you ask with 2^16 is. It's a special number. They should know it. I've been a developer\software engineer\code monkey\whatever for a little while now, and I don't think I've ever come across this. I mean, I can certainly count binary values do basic operations on them, etc, etc. But I don't see what is "special" about this value.

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  • Banshee keeps copying the same music files to my portable player over and over

    - by Dave M G
    I have Banshee 2.6.0, and I connect my Android phone by USB to sync my music collection of about 1500 songs. For the most part, it works reliably. However, on every sync, it deletes, and then recopies the same 62 songs each time. After that, everything works, and the sync completes successfully. As far as I can tell, these 62 songs are mostly recent additions to my collection, but not all of them, and I can't see any other commonality of significance. This is only a problem because the transfer speed when working within Banshee is quite slow, so this is eating up time. Sometimes I need to make a transfer and go, but I can't, because I'll have to wait for progress bars take their sweet time. I have tried to completely clear out the music files on the phone and resync. I have tried rescanning the music collection. What do I do to fix this irritation?

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  • New Video: Master/Detail in WinPhone 7 with oData

    The companion video to my mini-tutorial on  Windows Phone 7 Animation, Master/Detail and accessing an oData web service, is now available.    I am currently working on four video/tutorial series: Getting Started with Silverlight Windows Phone 7 Programming Blend for Developers The HyperVideo Platform project.  Which correspond to the Key Topics folders in the sidebar.  Please feel free to [...]...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Microsoft Translator client library for Silverlight

    A while back immediately after MIX10 I started messing with Microsoft Translator APIs for Silverlight applications. I also got some people asking about Windows Phone 7 stuff and messed around with that a bit. Heres some post for reference: Make your Silverlight applications speak to you Using XNA libraries in Silverlight for Windows Phone 7 (with Translator as an example) In talking with the Translator team following MIX (where they announced they were working on a Silverlight class library...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Microsoft Build 1st Day

    - by Dave Noderer
    Great keynote and I don’t like keynotes.. Seeing the great breadth of large and small devices and the number of manufacturers along with the software vision for Windows 8 and Windows Phone 8 was inspiring. Jordan Rudess demonstrates Tachyon on Windows 8 Then he played for a while too..   I especially liked Steve Balmers 82” slate!! Can I have one!   And best of all, they finally released the Windows Phone 8 SDK. http://www.microsoft.com/en-us/download/details.aspx?id=35471 Off to sessions…   Stay tuned for more!

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  • the requested resource is not available [closed]

    - by James Pj
    I have written a Java servlet program and run it through local Tomcat 7, But it was showing following error : HTTP Status 404 - /skypark/registration type Status report message /skypark/registration description The requested resource is not available. Apache Tomcat/7.0.33 I don't know what was the reason for it my Html page is <html> <head> <title> User registration </title> </head> <body> <form action="registration" method="post"> <center> <h2><b>Skypark User Registration</b></h2> <table border="0"> <tr><td> First Name </td><td> <input type="text" name="fname"/></br> </td></tr><tr><td> Last Name </td><td> <input type="text" name="lname"/></br> </td></tr><tr><td> UserName </td><td> <input type="text" name="uname"></br> </td></tr><tr><td> Enter Password </td><td> <input type="password" name="pass"></br> </td></tr><tr><td> Re-Type Password </td><td> <input type="password" name="pass1"></br> </td></tr><tr><td> Enter Email ID </td><td> <input type="email" name="email1"></br> </td></tr><tr><td> Phone Number </td><td> <input type="number" name="phone"> </td></tr><tr><td> Gender<br> </td></tr><tr><td> <input type="radio" name="gender" value="Male">Male</input></br> </td></tr><tr><td> <input type="radio" name="gender" value="Female">Female</input></br> </td></tr><tr><td> Enter Your Date of Birth<br> </td><td> <Table Border=0> <tr> <td> Date </td> <td>Month</td> <td>Year</td> </tr><tr> <td> <select name="date"> <option value="1">1</option> <option value="2">2</option> <option value="3">3</option> <option value="4">4</option> <option value="5">5</option> . . . have some code . . . </table> <input type="submit" value="Submit"></br> </center> </form> </body> </html> My servlet is : package skypark; import skypark.*; import java.io.*; import javax.servlet.*; import javax.servlet.http.*; import java.sql.*; public class Registration extends HttpServlet { public static Connection prepareConnection()throws ClassNotFoundException,SQLException { String dcn="oracle.jdbc.driver.OracleDriver"; String url="jdbc:oracle:thin:@JamesPJ-PC:1521:skypark"; String usname="system"; String pass="tiger"; Class.forName(dcn); return DriverManager.getConnection(url,usname,pass); } public void doPost(HttpServletRequest req,HttpServletResponse resp)throws ServletException,IOException { resp.setContentType("text/html"); PrintWriter out=resp.getWriter(); try { String phone1,uname,fname,lname,dob,address,city,state,country,pin,email,password,gender,lang,qual,relegion,privacy,hobbies,fav; uname=req.getParameter("uname"); fname=req.getParameter("fname"); lname=req.getParameter("lname"); dob=req.getParameter("date"); address=req.getParameter("address"); city=req.getParameter("city"); state=req.getParameter("state"); country=req.getParameter("country"); pin=req.getParameter("pin"); email=req.getParameter("email1"); password=req.getParameter("password"); gender=req.getParameter("gender"); phone1=req.getParameter("phone"); lang=""; qual=""; relegion=""; privacy=""; hobbies=""; fav=""; int phone=Integer.parseInt(phone1); Connection con=prepareConnection(); String Query="Insert into regdetails values(?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?)"; PreparedStatement ps=con.prepareStatement(Query); ps.setString(1,uname); ps.setString(2,fname); ps.setString(3,lname); ps.setString(4,dob); ps.setString(5,address); ps.setString(6,city); ps.setString(7,state); ps.setString(8,country); ps.setString(9,pin); ps.setString(10,lang); ps.setString(11,qual); ps.setString(12,relegion); ps.setString(13,privacy); ps.setString(14,hobbies); ps.setString(15,fav); ps.setString(16,gender); int c=ps.executeUpdate(); String query="insert into passmanager values(?,?,?,?)"; PreparedStatement ps1=con.prepareStatement(query); ps1.setString(1,uname); ps1.setString(2,password); ps1.setString(3,email); ps1.setInt(4,phone); int i=ps1.executeUpdate(); if(c==1||c==Statement.SUCCESS_NO_INFO && i==1||i==Statement.SUCCESS_NO_INFO) { out.println("<html><head><title>Login</title></head><body>"); out.println("<center><h2>Skypark.com</h2>"); out.println("<table border=0><tr>"); out.println("<td>UserName/E-Mail</td>"); out.println("<form action=login method=post"); out.println("<td><input type=text name=uname></td>"); out.println("</tr><tr><td>Password</td>"); out.println("<td><input type=password name=pass></td></tr></table>"); out.println("<input type=submit value=Login>"); out.println("</form></body></html>"); } else { out.println("<html><head><title>Error!</title></head><body>"); out.println("<center><b>Given details are incorrect</b>"); out.println(" Please try again</center></body></html>"); RequestDispatcher rd=req.getRequestDispatcher("registration.html"); rd.include(req,resp); return; } } catch(Exception e) { out.println("<html><head><title>Error!</title><body>"); out.println("<b><i>Unable to process try after some time</i></b>"); out.println("</body></html>"); RequestDispatcher rd=req.getRequestDispatcher("registration.html"); rd.include(req,resp); return; } out.flush(); out.close(); } } And the web.xml file is <?xml version="1.0" encoding="UTF-8"?> <web-app xmlns="http://java.sun.com/xml/ns/javaee" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://java.sun.com/xml/ns/javaee http://java.sun.com/xml/ns/javaee/web-app_3_0.xsd" version="3.0" metadata-complete="true"> <servlet> <servlet-name>reg</servlet-name> <servlet-class>skypark.Registration</servlet-class> </servlet> <servlet-mapping> <servlet-name>reg</servlet-name> <url-pattern>/registration</url-pattern> </servlet-mapping> This i kept in C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\skypark\WEB_INF\web.xml and servlet class in C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\skypark\WEB_INF\classes\skypark and registration.html in C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\skypark\ if any mistake in this makes above error means please help me.Thanks in advance....

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  • The design of a generic data synchronizer, or, an [object] that does [actions] with the aid of [helpers]

    - by acheong87
    I'd like to create a generic data-source "synchronizer," where data-source "types" may include MySQL databases, Google Spreadsheets documents, CSV files, among others. I've been trying to figure out how to structure this in terms of classes and interfaces, keeping in mind (what I've read about) composition vs. inheritance and is-a vs. has-a, but each route I go down seems to violate some principle. For simplicity, assume that all data-sources have a header-row-plus-data-rows format. For example, assume that the first rows of Google Spreadsheets documents and CSV files will have column headers, a.k.a. "fields" (to parallel database fields). Also, eventually, I would like to implement this in PHP, but avoiding language-specific discussion would probably be more productive. Here's an overview of what I've tried. Part 1/4: ISyncable class CMySQL implements ISyncable GetFields() // sql query, pdo statement, whatever AddFields() RemFields() ... _dbh class CGoogleSpreadsheets implements ISyncable GetFields() // zend gdata api AddFields() RemFields() ... _spreadsheetKey _worksheetId class CCsvFile implements ISyncable GetFields() // read from buffer AddFields() RemFields() ... _buffer interface ISyncable GetFields() AddFields($field1, $field2, ...) RemFields($field1, $field2, ...) ... CanAddFields() // maybe the spreadsheet is locked for write, or CanRemFields() // maybe no permission to alter a database table ... AddRow() ModRow() RemRow() ... Open() Close() ... First Question: Does it make sense to use an interface, as above? Part 2/4: CSyncer Next, the thing that does the syncing. class CSyncer __construct(ISyncable $A, ISyncable $B) Push() // sync A to B Pull() // sync B to A Sync() // Push() and Pull() only differ in direction; factor. // Sync()'s job is to make sure that the fields on each side // match, to add fields where appropriate and possible, to // account for different column-orderings, etc., and of // course, to add and remove rows as necessary to sync. ... _A _B Second Question: Does it make sense to define such a class, or am I treading dangerously close to the "Kingdom of Nouns"? Part 3/4: CTranslator? ITranslator? Now, here's where I actually get lost, assuming the above is passable. Sometimes, two ISyncables speak different "dialects." For example, believe it or not, Google Spreadsheets (accessed through the Google Data API "list feed") returns column headers lower-cased and stripped of all spaces and symbols! That is, sys_TIMESTAMP is systimestamp, as far as my code can tell. (Yes, I am aware that the "cell feed" does not strip the name so; however cell-by-cell manipulation is too slow for what I'm doing.) One can imagine other hypothetical examples. Perhaps even the data itself can be in different "dialects." But let's take it as given for now, and not argue this if possible. Third Question: How would you implement "translation"? Note: Taking all this as an exercise, I'm more interested in the "idealized" design, rather than the practical one. (God knows that shipped sailed when I began this project.) Part 4/4: Further Thought Here's my train of thought to demonstrate I've thunk, albeit unfruitfully: First, I thought, primitively, "I'll just modify CMySQL::GetFields() to lower-case and strip field names so they're compatible with Google Spreadsheets." But of course, then my class should really be called, CMySQLForGoogleSpreadsheets, and that can't be right. So, the thing which translates must exist outside of an ISyncable implementor. And surely it can't be right to make each translation a method in CSyncer. If it exists outside of both ISyncable and CSyncer, then what is it? (Is it even an "it"?) Is it an abstract class, i.e. abstract CTranslator? Is it an interface, since a translator only does, not has, i.e. interface ITranslator? Does it even require instantiation? e.g. If it's an ITranslator, then should its translation methods be static? (I learned what "late static binding" meant, today.) And, dear God, whatever it is, how should a CSyncer use it? Does it "have" it? Is it, "it"? Who am I? ...am I, "I"? I've attempted to break up the question into sub-questions, but essentially my question is singular: How does one implement an object A that conceptually "links" (has) two objects b1 and b2 that share a common interface B, where certain pairs of b1 and b2 require a helper, e.g. a translator, to be handled by A? Something tells me that I've overcomplicated this design, or violated a principle much higher up. Thank you all very much for your time and any advice you can provide.

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  • BUILD 2013 &ndash; Summary

    - by Tim Murphy
    Originally posted on: http://geekswithblogs.net/tmurphy/archive/2013/06/28/build-2013-ndash-summary.aspx BUILD was a wonderful experience.  It was great to see old friends, make new friends, learn about the latest Microsoft technology and party with a bunch of geeks.  It didn't hurt getting some awesome swag. While I Know that some people were disappointed that Microsoft didn't Say more about the XBox One, I was pleased with the information we got for developing Windows 8.1 and Windows Phone applications. Add to that the ability to pick the brains of MVPs and product team members was really worth the price of admission. It is going to take a while to digest all of the material and weeks to go through all the videos. In the end there is a lot of information that is going to improve my projects.  I look forward to what Microsoft has coming next seeing every one at the next BUILD. Technorati Tags: BUILD 2013,window's 8.1,Windows Phone,XBox One

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  • Does distributing non-GPLd assets with a GPL application violate the license?

    - by Richard Szalay
    This is somewhat related to my other question, but is actually different. I would like to license a Windows Phone application under the GPL. All other Windows Phone Marketplace issues aside (I'll ask those on the forums), I'd like to include icons that ship with the SDK in my application. While this is common practice (documentation points to the icons' location), I'm not sure if I'd be forcing GPL on the icons (a move expressly forbidden by the Application Provider Agreement). How is this usually handled in GPL or am I simply out of luck?

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  • World Cup 2011 WP7 Application

    - by subodhnpushpak
    I recently posted an Windows Phone Application on marketplace. Actually, the application is combination of two of things I like – Cricket and windows phone 7!! Cricket world Cup 2011 is about to start and its going to be full of action. Just that I don’t miss (and you don’t miss) the excitement I decided to build a WP7 app. The app has schedule of all the 49 matches and it provides all important information about each match / venue / group and even team members along with their pics. See below pics for an understanding: The above pics shows the app in action in both dark and light modes!!! The application is free to download from market place. Please do share your thoughts / ideas to make it better… Let the game begin…..

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  • January Winnipeg .NET User Group Event

    - by D'Arcy Lussier
    We’ve had some problems with the Winnipeg .NET UG website, but things are getting sorted out and the site should be back up very shortly. In the meantime, here’s info on our January event and how to register. This is also a Microsoft sponsored event, so we’ll have some great swag to give away. As always, pizza will be provided! When: Wednesday, January 26th Where: 17th Floor Conference Room, Richardson Building Session: Taking your Windows Phone Apps to the Next Level with Tombstoning Speaker: Tyler Doerksen, Imaginet Unlike previous versions of Windows Mobile, Windows Phone 7 does not allow 3rd party applications to run in the background. Because of this your application needs to react to various life cycle events to provide the user with a seamless experience. Luckily Silverlight isolated storage has your back. In this session learn about the app life cycle and what storage patterns you can use to keep your users happy. To register for this event, please visit our registration page here.

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  • Google Rolls Out iPad-optimized YouTube App

    - by Jason Fitzpatrick
    There’s no need to use the lower-resolution iPhone app or the mobile website to access YouTube on the iPad any longer–Google’s brand new iPad/iPhone 5 optimized app is totally redesigned to take advantage of the devices’ higher resolution screens. In addition to a redesigned interface the new app also sports improved video playback, VoiceOver support, AirPlay support, and more. Hit up the link below to download a free copy from the AppStore. YouTube [via The Official YouTube Blog] Our Geek Trivia App for Windows 8 is Now Available Everywhere How To Boot Your Android Phone or Tablet Into Safe Mode HTG Explains: Does Your Android Phone Need an Antivirus?

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  • 2012&ndash;The End Of The World Review

    - by Tim Murphy
    The end of the world must be coming.  Not because the Mayan calendar says so, but because Microsoft is innovating more than Apple.  It has been a crazy year, with pundits declaring not that the end of the world is coming, but that the end of Microsoft is coming.  Let’s take a look at what 2012 has brought us. The beginning of year is a blur.  I managed to get to TechEd in June which was the first time that I got to take a deep dive into Windows 8 and many other things that had been announced in 2011.  The promise I saw in these products was really encouraging.  The thought of being able to run Windows 8 from a thumb drive or have Hyper-V native to the OS told me that at least for developers good things were coming. I finally got my feet wet with Windows 8 with the developer preview just prior to the RTM.  While the initial experience was a bit of a culture shock I quickly grew to love it.  The media still seems to hold little love for the “reimagined” platform, but I think that once people spend some time with it they will enjoy the experience and what the FUD mongers say will fade into the background.  With the launch of the OS we finally got a look at the Surface.  I think this is a bold entry into the tablet market.  While I wish it was a little more affordable I am already starting to see them in the wild being used by non-techies. I was waiting for Windows Phone 8 at least as much as Windows 8, probably more.  The new hardware, better marketing and new OS features I think are going to finally push us to the point of having a real presence in the smartphone market.  I am seeing a number of iPhone users picking up a Nokia Lumia 920 and getting rid of their brand new iPhone 5.  The only real debacle that I saw around the launch was when they held back the SDK from general developers. Shortly after the launch events came Build 2012.  I was extremely disappointed that I didn’t make it to this year’s Build.  Even if they weren’t handing out Surface and Lumia devices I think the atmosphere and content were something that really needed to be experience in person.  Hopefully there will be a Build next year and it’s schedule will be announced soon.  As you would expect Windows 8 and Windows Phone 8 development were the mainstay of the conference, but improvements in Azure also played a key role.  This movement of services to the cloud will continue and we need to understand where it best fits into the solutions we build. Lower on the radar this year were Office 2013, SQL Server 2012, and Windows Server 2012.  Their glory stolen by the consumer OS and hardware announcements, these new releases are no less important.  Companies will see significant improvements in performance and capabilities if they upgrade.  At TechEd they had shown some of the new features of Windows Server 2012 around hardware integration and Hyper-V performance which absolutely blew me away.  It is our job to bring these important improvements to our company’s attention so that they can be leveraged. Personally, the consulting business in 2012 was the busiest it has been in a long time.  More companies were ready to attack new projects after several years of putting them on the back burner.  I also worked to bring back momentum to the Chicago Information Technology Architects Group.  Both the community and clients are excited about the new technologies that have come out in 2012 and now it is time to deliver. What does 2013 have in store.  I don’t see it be quite as exciting as 2012.  Microsoft will be releasing the Surface Pro in January and it seems that we will see more frequent OS update for Windows.  There are rumors that we may see a Surface phone in 2013.  It has also been announced that there will finally be a rework of the XBox next fall.  The new year will also be a time for us in the development community to take advantage of these new tools and devices.  After all, it is what we build on top of these platforms that will attract more consumers and corporations to using them. Just as I am 99.999% sure that the world is not going to end this year, I am also sure that Microsoft will move on and that most of this negative backlash from the media is actually fear and jealousy.  In the end I think we have a promising year ahead of us. del.icio.us Tags: Microsoft,Pundits,Mayans,Windows 8,Windows Phone 8,Surface

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  • Real Widget Adds WP7-like Tiles to Android

    - by Jason Fitzpatrick
    Android: If you want the look of Windows Phone 7 tiles on your Android phone without completely replacing your launcher and interface, Real Widget offers the shortcut tiles without the total overhaul. You can customize the widgets to launch apps, system functions, and more to enjoy the WP7 tiled look without sacrificing the functionality of your current Android launcher. Hit up the link below to check out more screenshots and free copy to take for a spin. Real Widget is Android 4.0+ only. Real Widget [via Addictive Tips] HTG Explains: How Antivirus Software Works HTG Explains: Why Deleted Files Can Be Recovered and How You Can Prevent It HTG Explains: What Are the Sys Rq, Scroll Lock, and Pause/Break Keys on My Keyboard?

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  • Understanding When Social Interactions Should Be Resolved in Another Channel

    - by Christina McKeon
    Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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  • Syncing WM6 <-> Evolution.... opensync-module-python missing?

    - by luri
    I'm trying to install opensync-plugin-synce to sync my wm6 phone with Evolution, but when I try (from synaptic, also with ap-get), is: Depende: opensync-module-python but it is not installable In fact, I haven't found opensync-module-python in repositories. Any hint? Is there any way to sync WM6 and Evolution (preferably without intermediate online syncs as Gmail, for instance)? Update: opensync-module-python exists in the repositories for previous versions of Ubuntu (mine is 10.10).... could I install it from there or would I ruin something? Update: should I mark this as impossible? Seems to be no way to sync WM6 phone with Evolution right now....

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  • Cant find one particular wireless network. Worked before, but sudenly stopt working.

    - by Haakon
    My first question here. My problem is: I cant find my wireless network at home. Situation: It worked fine 7 days ago. It works with a cable(wierd). I find the network on my ipad/phone. I can connect to wireless hotspot network form my phone and wireless at my university, and it works fine. I can connect to the network in windows What I have tried: Tried this Strange network issue; works on windows, but not on ubuntu, works on campus wireless, but not at home (removing resolve.conf). Hardware and software: I have a Broadcom card Use dual boot ubuntu 12.04 - windows 7 Things I did to make wireless work: blacklist brcmsmac blacklist bcma blacklist b43 blacklist ssb Can anyone help me? I'm about to kill myself(not literary)!! I'm not that good in linux so go gentle on me:)

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  • How to Access POP3 Email Accounts in Windows 8

    - by Chris Hoffman
    The Mail app included with Windows 8 only supports IMAP, Exchange, Hotmail/Outlook.com, and Gmail accounts. Mail offers POP3 as an option when setting up the account – but if you select POP3, you’ll be informed that Mail doesn’t support POP. To use the Mail app with a POP3 email account, giving you features such as live-tile email notifications and a touch-friendly interface for reading your email, there’s a trick you can use. Our Geek Trivia App for Windows 8 is Now Available Everywhere How To Boot Your Android Phone or Tablet Into Safe Mode HTG Explains: Does Your Android Phone Need an Antivirus?

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