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  • Constituent Experience Counts In Public Sector

    - by Michael Seback
      Businesses and government organizations are operating in an era of the empowered customer where service  and communication channels are challenged every day.  Consumers in the private sector have high expectations from purchasing gifts online, reading reviews on social sites, and expecting the companies they do business with to know and reward them.   In the Public Sector, constituents also expect government organizations to provide consistent and timely service across agencies and touch points.  Examples include requesting critical city services, applying for social assistance or reviewing insurance plans for a health insurance exchange. If an individual does not receive the services they need at the right time and place, it can create a dire situation – involving housing, food or healthcare assistance. Government organizations need to deliver a fast, reliable and personalized experience to constituents. Look at a few recent statistics from a Government focused survey: How do you define good customer service? 70 % improved services, 48% shortest time to provide information, 44% shortest time to resolve complaints What are ways/opportunities to improve customer service? 69% increased collaboration across agencies and 41% increased customer service channels Are you using data collected to make informed decisionsto improve customer service efforts? 39% data collection is limited, not used to improve decision making Source: Re-Imagining Customer Service in Government, 2012 Click here to see the highlights.  Would you like to get started – read Eight Steps to great constituent experiences for government.

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  • Accessing Secure Web Services from ADF Mobile

    - by Shay Shmeltzer
    Most of the enterprise Web services you'll access are going to be secured - meaning they'll require you to pass a user/password in order to get to their data.  If you never created a secured Web service, it's simple in JDeveloper! For the below video I just right clicked on a Java class that I exposed as a Web service, and chose  "Web Service Properties" and then checked the "oracle/wss_username_token_service_policy" box from the list of options (that's the option supported by ADF Mobile right now): In the demo below we are going to use a "remote" login server that does the authentication of the user/pass.The easiest way to "create" a remote login server is to create a "regular" web ADF application, secure it, and deploy it on a server. The secured ADF application can just require ADF Authentication with a simple HTTP Basic Authentication - basically the next two images in the Application->Secure->Configure ADF Security menu wizard. ok - so now you have a secured ADF application - deploy it on a server and get the URL for that application.  From this point on you'll see the process in the video which deals with the configuration of your ADF Mobile app. First you'll need to enable security for your ADF mobile application, so it will prompt users to provide a user/pass combination. You'll also need to configure security on specific features. And you can have them use remote login pointing to your regular secured ADF application. Next define your Web service data control. Right click on the web service data control to "define Web Service Security". You'll also need to define the adfCredentialStoreKey property for the Web Service data control in the connections.xml file. This should be it. Here is the flow: If you haven't already - you can read more about this in the Mobile developer guide, and Andrejus has a sample for you.

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  • Exposing a service to external systems - How should I design the contract?

    - by Larsi
    Hi! I know this question is been asked before here but still I'm not sure what to select. My service will be called from many 3 party system in the enterprise. I'm almost sure the information the service will collect (MyBigClassWithAllInfo) will change during the products lifetime. Is it still a good idea to expose objects? This is basically what my two alternatives: [ServiceContract] public interface ICollectStuffService { [OperationContract] SetDataResponseMsg SetData(SetDataRequestMsg dataRequestMsg); } // Alternative 1: Put all data inside a xml file [DataContract] public class SetDataRequestMsg { [DataMember] public string Body { get; set; } [DataMember] public string OtherPropertiesThatMightBeHandy { get; set; } // ?? } // Alternative 2: Expose the objects [DataContract] public class SetDataRequestMsg { [DataMember] public Header Header { get; set; } [DataMember] public MyBigClassWithAllInfo ExposedObject { get; set; } } public class SetDataResponseMsg { [DataMember] public ServiceError Error { get; set; } } The xml file would look like this: <?xml version="1.0" encoding="utf-8"?> <Message>   <Header>     <InfoAboutTheSender>...</InfoAboutTheSender>   </Header>   <StuffToCollectWithAllTheInfo>   <stuff1>...</stuff1> </StuffToCollectWithAllTheInfo> </Message> Any thought on how this service should be implemented? Thanks Larsi

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  • How to handle fine grained field-based ACL permissions in a RESTful service?

    - by Jason McClellan
    I've been trying to design a RESTful API and have had most of my questions answered, but there is one aspect of permissions that I'm struggling with. Different roles may have different permissions and different representations of a resource. For example, an Admin or the user himself may see more fields in his own User representation vs another less-privileged user. This is achieved simply by changing the representation on the backend, ie: deciding whether or not to include those fields. Additionally, some actions may be taken on a resource by some users and not by others. This is achieved by deciding whether or not to include those action items as links, eg: edit and delete links. A user who does not have edit permissions will not have an edit link. That covers nearly all of my permission use cases, but there is one that I've not quite figured out. There are some scenarios whereby for a given representation of an object, all fields are visible for two or more roles, but only a subset of those roles my edit certain fields. An example: { "person": { "id": 1, "name": "Bob", "age": 25, "occupation": "software developer", "phone": "555-555-5555", "description": "Could use some sunlight.." } } Given 3 users: an Admin, a regular User, and Bob himself (also a regular User), I need to be able to convey to the front end that: Admins may edit all fields, Bob himself may edit all fields, but a regular User, while they can view all fields, can only edit the description field. I certainly don't want the client to have to make the determination (or even, for that matter, to have any notion of the roles involved) but I do need a way for the backend to convey to the client which fields are editable. I can't simply use a combination of representation (the fields returned for viewing) and links (whether or not an edit link is availble) in this scenario since it's more finely grained. Has anyone solved this elegantly without adding the logic directly to the client?

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  • Spring MVC: should service layer be returning operation specific DTO's ?

    - by arrages
    In my Spring MVC application I am using DTO in the presentation layer in order to encapsulate the domain model in the service layer. The DTO's are being used as the spring form backing objects. hence my services look something like this: userService.storeUser(NewUserRequestDTO req); The service layer will translate DTO - Domain object and do the rest of the work. Now my problem is that when I want to retrieve a DTO from the service to perform say an Update or Display I can't seem to find a better way to do it then to have multiple methods for the lookup that return different DTO's like... EditUserRequestDTO userService.loadUserForEdit(int id); DisplayUserDTO userService.loadUserForDisplay(int id); but something does not feel right about this approach. The reason do have separate DTO's is that DisplayUserDTO is strongly typed to be read only and also there are many properties of user that are entities from a lookup table in the db (like city and state) so the DisplayUserDTO would have the string description of the properties while the EditUserRequestDTO will have the id's that will back the select drop down lists in the forms. What do you think? thanks

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  • Benefits of PSD to HTML Service? For Whom and How

    With the advent of Internet and e-industry, most of the companies create website and hire web development professionals. And it is also true that the process of converting a design into web pages is ... [Author: Manish Rawat - Web Design and Development - June 13, 2010]

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  • supervise/daemontools conflicts with apache -D FOREGROUND

    - by Kevin G.
    Hoping that somebody can help us understand this behavior. We've got a bunch of daemontools services under /etc/service/. One of the services controls apache, and the run script has this in it. exec envdir /var/lib/supervise/wwwproxy/env setuidgid root bash <<-BASH ulimit -n 8192 # also increase the running user's file descriptor limit exec apache2 -f /path/to/demo_apache2.conf -D FOREGROUND BASH We were having the problem that svc -d /etc/service/* actually had the effect of restarting all the services, it didn't take them down. We finally tracked it down to that one service, and found that svc -d /etc/service/apache2 would bring up any other service was down, including itself. Changing FOREGROUND to NO_DAEMONIZE fixes the behavior, but we'd really like to understand what's going on. Can anybody explain why an svc -d on one service would bring an other service up? Thanks for any clue you can offer.

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  • How do you program a windows service in C# to start an application for a user?

    - by Swoop
    Is it possible to start a program so that it is available to a user with a windows service? I have been working with the Process.Start() in C#. I can get the service to kickoff some sort of process that appears in the Task Manager list under processes. However, the program nevers appears on the screen. By default, it runs under the user name "SYSTEM". I have adjusted the "Log On" option in the service manager to match the person logged into the computer, but this does not cause a window to appear either. I feel like I am either missing a simple setting, or need to take a different direction for this. Below is the code I have been working with to start up Firefox as a test app. private void startRunDap() { ProcessStartInfo startInfo = new ProcessStartInfo(); startInfo.FileName = "Firefox"; startInfo.WindowStyle = ProcessWindowStyle.Normal; startInfo.UseShellExecute = true; Process.Start(startInfo); //Process.Start("Firefox"); }

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  • How do I consume a self hosted WCF service with Compact Framework client?

    - by pitprog
    Hello - I've been trying to figure out how to consume a self hosted WCF service from a Windows CE device. I've not found any good resources that walk through this process online. I've found some good samples for self hosting, and that part seems to be working fine, but not sure how to go about consuming on the compact framework. In the past I was able to use NetCFSvcUtil.exe, but this doesn't seem to work with a self hosted service. NetCFSvcutil says: The underlying connection was closed: An unexpected error occurred on a receive. Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. I've used Jason Henderson's sample http://www.codeproject.com/KB/WCF/WCFexample.aspx to get started with self hosting and that part works as expected. Can any one point me to a sample where a compact framework client is used to consume a self hosted WCF service? or give a brief explanation of how I create the plumbing on the compact framework side? For the host application I'm using a WinForm .Net 3.5 project and for the client a WinForm Compact Framework 3.5 project. Thanks!

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  • How to run a program as a service (silent)?

    - by U2ros
    I have a python based server which i start from the terminal. This particular instance of the terminal then gives control to the program, and the program uses it as a kind of logging window, until its closed. Is this normal, or should i somehow try to start the program some other way in which it will simply show as an active process? If i close the terminal from which i started the program, the program dies with it. Thank you

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  • EF4 + STE: Reattaching via a WCF Service? Using a new objectcontext each and every time?

    - by Martin
    Hi there, I am planning to use WCF (not ria) in conjunction with Entity Framework 4 and STE (Self tracking entitites). If i understnad this correctly my WCF should return an entity or collection of entities (using LIST for example and not IQueryable) to the client (in my case silverlight) The client then can change the entity or update it. At this point i believe it is self tracking???? This is where i sort of get a bit confused as there are a lot of reported problems with STEs not tracking.. Anyway... Then to update i just need to send back the entity to my WCF service on another method to do the update. I should be creating a new OBJECTCONTEXT everytime? In every method? If i am creaitng a new objectcontext everytime in everymethod on my WCF then don't i need to re-attach the STE to the objectcontext? So basically this alone wouldn't work?? using(var ctx = new MyContext()) { ctx.Orders.ApplyChanges(order); ctx.SaveChanges(); } Or should i be creating the object context once in the constructor of the WCF service so that 1 call and every additional call using the same wcf instance uses the same objectcontext? I could create and destroy the wcf service in each method call from the client - hence creating in effect a new objectcontext each time. I understand that it isn't a good idea to keep the objectcontext alive for very long. Any insight or information would be gratefully appreciated thanks

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  • Objective-C memory management issue

    - by Toby Wilson
    I've created a graphing application that calls a web service. The user can zoom & move around the graph, and the program occasionally makes a decision to call the web service for more data accordingly. This is achieved by the following process: The graph has a render loop which constantly renders the graph, and some decision logic which adds web service call information to a stack. A seperate thread takes the most recent web service call information from the stack, and uses it to make the web service call. The other objects on the stack get binned. The idea of this is to reduce the number of web service calls to only those appropriate, and only one at a time. Right, with the long story out of the way (for which I apologise), here is my memory management problem: The graph has persistant (and suitably locked) NSDate* objects for the currently displayed start & end times of the graph. These are passed into the initialisers for my web service request objects. The web service call objects then retain the dates. After the web service calls have been made (or binned if they were out of date), they release the NSDate*. The graph itself releases and reallocates new NSDates* on the 'touches ended' event. If there is only one web service call object on the stack when removeAllObjects is called, EXC_BAD_ACCESS occurs in the web service call object's deallocation method when it attempts to release the date objects (even though they appear to exist and are in scope in the debugger). If, however, I comment out the release messages from the destructor, no memory leak occurs for one object on the stack being released, but memory leaks occur if there are more than one object on the stack. I have absolutely no idea what is going wrong. It doesn't make a difference what storage symantics I use for the web service call objects dates as they are assigned in the initialiser and then only read (so for correctness' sake are set to readonly). It also doesn't seem to make a difference if I retain or copy the dates in the initialiser (though anything else obviously falls out of scope or is unwantedly released elsewhere and causes a crash). I'm sorry this explanation is long winded, I hope it's sufficiently clear but I'm not gambling on that either I'm afraid. Major big thanks to anyone that can help, even suggest anything I may have missed?

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  • How to choose between using a Domain Event, or letting the application layer orchestrate everything

    - by Mr Happy
    I'm setting my first steps into domain driven design, bought the blue book and all, and I find myself seeing three ways to implement a certain solution. For the record: I'm not using CQRS or Event Sourcing. Let's say a user request comes into the application service layer. The business logic for that request is (for whatever reason) separated into a method on an entity, and a method on a domain service. How should I go about calling those methods? The options I have gathered so far are: Let the application service call both methods Use method injection/double dispatch to inject the domain service into the entity, letting the entity do it's thing and then let it call the method of the domain service (or the other way around, letting the domain service call the method on the entity) Raise a domain event in the entity method, a handler of which calls the domain service. (The kind of domain events I'm talking about are: http://www.udidahan.com/2009/06/14/domain-events-salvation/) I think these are all viable, but I'm unable to choose between them. I've been thinking about this a long time and I've come to a point where I no longer see the semantic differences between the three. Do you know of some guidelines when to use what?

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  • Are self-described / auto-descriptive services loosely or tightly coupled in a SOA architecture ?

    - by snowflake
    I consider a self-described / auto-descriptive service as a good thing in a SOA architecture, since (almost) everything you know to call the service is present in the service contract (such a WSDL). Sample of a non self-described service for me is Facebook Query Language (FQL http://wiki.developers.facebook.com/index.php/FQL), or any web service exchanging XML flow in a one String parameter for then parsing XML and performing treatments. Last ones seem further more technically decoupled, since technically you can switch implementations without technical impact on the caller, handling compatibility between implementations/versions at a business level. On the other side, having no strong interface (diluted into the service and its version), make the service tightly coupled to the existing implementation (more difficulty to interchange the service and to ensure perfect compatibility). This question is related to http://stackoverflow.com/questions/2503071/how-to-implement-loose-coupling-with-a-soa-architecture So, are self-described / auto-descriptive services loosely or tightly coupled in a SOA architecture ? What are the impacts regarding ESBs ? Any pointer will be appreciated.

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  • EAIESB is pleased to announce the release of book “Oracle Service Bus (OSB) in 21 days: A hands on guide for OSB”.

    - by JuergenKress
    It is available for order and signed copies are available through our website. For more information, Visit the below links. http://www.eaiesb.com/OSBin21daysbook.html http://eaiesb.com/OSBin21days.html For more information, visit the below links. http://www.eaiesb.com/OSBin21daysbook.html & http://eaiesb.com/OSBin21days.html. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: OSB,EAIESB,OSB 21 days,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Showing Loading screen during REST service request in android app ?

    - by sat
    Currently here is what I am following, As soon as my app is launched, I have to send a request for REST service, It will take little time , so I thought of showing loading screen, In onCreate() of my Activity , first thing will be to show loading screen(progress dialog) , And I kick off the background Activity using AsyncTask , i.e. requesting for REST service and onPostexecute() I close the dialog and then I do setContentView(myxml); and update the UI . Can this approach be improved ? Problem which I faced was , Sometimes , Garbage collector may start(due to various reasons) and my app hangs at loading screen forever , because of Garbage collector , even request for REST service is not sent and because of it some wake up call comes and rest is disaster and Force close. But sometimes even ForceClose doesnot come fast , may be because of GC. so I cannot even go back and stuck in loading screen. Only thing which I can do at that point is to come back HOME. After that If I come back to my app its still loading , so definitely this approach seems to be a bad design. Whats the right approach ?

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  • ISP Couldn't Verify My HFC MAC Id

    - by Ann Rahn
    An Internet Service Provider whom I used in the past, claims to provide me with Internet service. However, when I gave his technician the Hybrid Fiber - COX MAC ID on my Modem, he could not find it on his list. Also, the Internet Service Provider doesn't even have my current mailing address. All he has is my phone number and he is demanding payment. On the other hand, I use a cable service which provide TV. At this point, the Internet Service Provider is threatening to disconnect my Internet service. My question: How can I verify if I am getting the service from him or through the cable?

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  • &quot;The protocol 'net.msmq' is not supported.&quot;

    - by John Breakwell
    The “Lessons Learned” blog has an update covering the error message "The protocol 'net.msmq' is not supported." "The protocol 'net.msmq' is not supported." OMG, a new lesson! Will wonders never cease? So I ran into an interesting issue setting up a WCF service to consume an MSMQ queue. I won't bother you with the details of how to actually build a WCF/MSMQ service; there are plenty of tutorials on the subject. I want to share with you an interesting error that I ran into and the surprisingly simple fix. The error occurs when attempting to generate a Service Reference or even simply browsing to the WSDL of your WCF/MSMQ service in the form of a YSOD with the following error: "The protocol 'net.msmq' is not supported." After a lot of Googling on the subject turning up plenty of questions with the same error but no answers. So I went digging into some application level config files on a server that already had a WCF/MSMQ service successfully set up by the network admin, and the answer was amazingly simple: If you are hosting an MSMQ/WCF service in IIS, you have to tell IIS to allow net.msmq protocol. It's in the advanced settings for the application or site in which you are hosting the service. .... aaaand, that's it.

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  • Apple remplace Google Maps par OpenStreetMap dans iPhoto, preuve de la maturité du service libre de cartographie ?

    Apple remplace Google Maps par OpenStreetMap Dans iPhoto iPhoto est un logiciel de gestion d'images de la suite iLife produit par Apple. La société a annoncé le remplacement de Google Maps par OpenStreetMap pour les cartes utilisées dans la géolocalisation des clichés utilisées par ce logiciel. [IMG]http://ftp-developpez.com/gordon-fowler/iPhoto.jpg[/IMG] Les responsables d'OpenStreetMap s'en félicitent, puisque cela prouve que le projet, né en 2004, a maintenant atteint un niveau de maturité suffisant pour intéresser jusqu'aux plus grandes sociétés. Pour rappel, le but du p...

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  • Windows services not starting automatically?

    - by Jeff Atwood
    We've had some nasty time sync problems on our Windows Server 2008 R2 servers lately. I traced this back to something very simple: the Windows Time Service was not started! The time can't possibly sync via NTP when the time service isn't running... The Windows Time Service was set to start "automatically" in the services control panel, which I double and triple checked. I also checked the event logs and I didn't see any service failures or anything like that. In fact, it looked a heck of a lot like the Windows Time Service never started up automatically after the weekly Windows Updates were installed and the servers were rebooted. (this is set to happen every Saturday at 7 PM.) The minute I started the Time Service, the time synced fine. So, then, the question: why would a service set to start "Automatically" ... not be started automatically? That seems sort of crazy to me.

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  • Web service failing when installed in seperate project from the website...

    - by Adam
    I am totally new to web services and cannot get mine to work. My setup is on VS 2008 using IIS. I have one solution file with 3 projects in it: website, code, and services. If I put my webservice into my website and call it locally then it will work fine (it's just a hello world web service). I want to put the service into a different location for use from multiple sites. I don't know what I'm doing wrong - i've read so much conflicting info regarding disco files, access files, silverlight, flash, java, etc. I just looking for quick simple steps to create a web service that I can access from javascript and deploy to a seperate website. End goal is to have functionality in webservices so that website will call via JS and run much smoother in the loading time and async calls. Do I need to create a disco file? Do I need to configure security? -- I know this is prob best, i'm just looking to get it working at all. Do I need to allow cross browser access on IIS or on my hosted server? Are there any quick reference websites that you can recommend? Should I be using WCF as new technology? - I saw this on MSDN but seems to be more for windows apps then web apps. I'm not getting any specific error codes. I have installed the firefox debugging tools (firebug) and I can see what the headers are but I don't know how to interpret them and there is no response being passed back. Any help is appreciated!!!

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  • initctl respawn does not reload configuration

    - by DELUXEnized
    My upstart service is running with the respawn option. I was hoping that if I deploy a new service config, the config will be loaded, when the service respawns. Neither the initctl reload-configuration command forces a reload, nor the restart command. Only an explicit stop and start reloads the configuration. The problem is, that I can not stop and start the service, at deploy time. The service itself schedules its restart by just shutting down. Is this behavior by design or am I missing something? Would it change anything, if I did the respawn with a second watchdog-service by an explicit start if my service stops? Why is there a difference between an explicit start/stop and the restart command or respawn option. Thanks.

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  • How an SEO Service Can Facilitate Small Business Success!

    With a growing market for SEO services, many businesses are searching for valid and affordable way to relay their message to eager customers and clients through web-based means and marketing. Focusing your marketing efforts on building your customer portfolio through web-based marketing is must in today's' business world.

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