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  • Bye Bye Year of the Dragon, Hello BPM

    - by Ajay Khanna
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} As 2012 fades and we usher in a New Year, let’s look back at some of the hottest BPM trends and those we’ll be seeing more of in the coming months. BPM is as much about people as it is about technology. As people adopt new ways of engagement, new channels of communications and new devices to interact , the changes are reflected in BPM practices. As Social and Mobile have become an integral part of our personal and professional lives, we’ll see tighter integration of social and mobile with BPM, and more use cases emerging for smarter process management in 2013. And with products and services becoming less differentiated, organizations will strive to differentiate on Customer Experience. Concepts like Pace Layered Architecture and Dynamic Case Management will provide more flexibility and agility to IT groups and knowledge workers. Take a look at some of these capabilities we showcased (see video) at Oracle OpenWorld 2012. Some of these trends that will continue to gain momentum in 2013: Social networks and social media have provided a new way for businesses to engage with customers. A prospect is likely to reach out to their social network before making any purchase. Companies are increasingly engaging with customers in social networks to influence their purchasing decisions, as well as listening to customers via tools like sentiment analysis to see what customers think about a particular product or process. These insights are valuable as companies look to improve their processes. Inside organizations, workers are using social tools to engage with each other to design new products and processes. Social collaboration tools are being used to resolve issues where an employee needs consultation to reach a decision. Oracle BPM Suite includes social interaction as an integral part of its process design and work management to empower today’s business users. Ubiquitous smart mobile devices are trending as a tool of choice for many workers. Many companies are adopting the policy of “Bring Your Own Device,” and the device of choice is a tablet. Devices like smart phones and tablets not only provide mobility to workers and customers, but they also provide additional important information – the context. By integrating the mobile context (location, photos, and preferences) into your processes, organizations can make much more informed decisions, as well as offer more personalized service to customers. Using Oracle ADF Mobile, you can easily create user interfaces for mobile devices and also capture location data for process execution. Customer experience was at the forefront of trending topics in 2012. Organizations are trying to understand their customers better and offer them more personalized and differentiated services. Customer experience is paramount when companies design sales and support processes. Companies are looking to BPM to consistently and efficiently orchestrate customer facing processes across disparate systems, departments and channels of communication. Oracle BPM Suite provides just the right capabilities for organizations to design and deliver an excellent customer experience. Pace Layered Architecture strategy is gaining traction as a way to maximize agility and minimize disruption in organizations. It provides a framework to manage the evolution of your information system when different pieces of it are changing at different rates and need to be updated independent of one another. Oracle Fusion Middleware and Oracle BPM Suite are designed with this in mind. The database layer, integration layer, application layer, and process layer should not be required to change at the same time. Most of the business changes to policy or process can be done at the process layer without disrupting the whole infrastructure. By understanding the type of change needed at a particular level, organizations can become much more agile and efficient. Adaptive Case Management proposes more flexibility to manage processes or cases that do not follow a structured process flow. In such situations, the knowledge worker managing the case needs to evaluate what step should occur next because the sequence of steps can’t be predetermined. Another characteristic is that it requires much more collaboration than straight-through process. As simple processes become automated, and customers adopt more and more self-service, cases that reach the case workers are much more complex and need more investigation. Oracle BPM suite includes comprehensive adaptive case management capability to manage such unstructured and complex processes. Smart BPM or making your BPM intelligent has been the holy grail for BPM practitioners who imagined that one day BPM would become one with Business Intelligence, Business Activity Monitoring and Complex Event Processing, making it much more responsive and helpful in organizational decision making. In 2013, organizations will begin to deploy these intelligent BPM solutions. Oracle offers an integrated solution that brings together the powerful functionality of BI, BAM, event processing, and Real Time Decisions to help organizations create smart process based solutions. In order to help customers reach their BPM goals faster and remove risks associated with BPM initiatives, Oracle has introduced Oracle Process Accelerators, pre-built best practices applications built on Oracle BPM Suite that are fully production grade and ready to deploy. These are exiting times for BPM practitioners and there is so much to look forward to in 2013. We wish you a very happy and prosperous New Year 2013. Happy BPMing!

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  • Diving into OpenStack Network Architecture - Part 1

    - by Ronen Kofman
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} rkofman Normal rkofman 83 3045 2014-05-23T21:11:00Z 2014-05-27T06:58:00Z 3 1883 10739 Oracle Corporation 89 25 12597 12.00 140 Clean Clean false false false false EN-US X-NONE HE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:Arial; mso-bidi-theme-font:minor-bidi; mso-bidi-language:AR-SA;} Before we begin OpenStack networking has very powerful capabilities but at the same time it is quite complicated. In this blog series we will review an existing OpenStack setup using the Oracle OpenStack Tech Preview and explain the different network components through use cases and examples. The goal is to show how the different pieces come together and provide a bigger picture view of the network architecture in OpenStack. This can be very helpful to users making their first steps in OpenStack or anyone wishes to understand how networking works in this environment.  We will go through the basics first and build the examples as we go. According to the recent Icehouse user survey and the one before it, Neutron with Open vSwitch plug-in is the most widely used network setup both in production and in POCs (in terms of number of customers) and so in this blog series we will analyze this specific OpenStack networking setup. As we know there are many options to setup OpenStack networking and while Neturon + Open vSwitch is the most popular setup there is no claim that it is either best or the most efficient option. Neutron + Open vSwitch is an example, one which provides a good starting point for anyone interested in understanding OpenStack networking. Even if you are using different kind of network setup such as different Neutron plug-in or even not using Neutron at all this will still be a good starting point to understand the network architecture in OpenStack. The setup we are using for the examples is the one used in the Oracle OpenStack Tech Preview. Installing it is simple and it would be helpful to have it as reference. In this setup we use eth2 on all servers for VM network, all VM traffic will be flowing through this interface.The Oracle OpenStack Tech Preview is using VLANs for L2 isolation to provide tenant and network isolation. The following diagram shows how we have configured our deployment: This first post is a bit long and will focus on some basic concepts in OpenStack networking. The components we will be discussing are Open vSwitch, network namespaces, Linux bridge and veth pairs. Note that this is not meant to be a comprehensive review of these components, it is meant to describe the component as much as needed to understand OpenStack network architecture. All the components described here can be further explored using other resources. Open vSwitch (OVS) In the Oracle OpenStack Tech Preview OVS is used to connect virtual machines to the physical port (in our case eth2) as shown in the deployment diagram. OVS contains bridges and ports, the OVS bridges are different from the Linux bridge (controlled by the brctl command) which are also used in this setup. To get started let’s view the OVS structure, use the following command: # ovs-vsctl show 7ec51567-ab42-49e8-906d-b854309c9edf     Bridge br-int         Port br-int             Interface br-int type: internal         Port "int-br-eth2"             Interface "int-br-eth2"     Bridge "br-eth2"         Port "br-eth2"             Interface "br-eth2" type: internal         Port "eth2"             Interface "eth2"         Port "phy-br-eth2"             Interface "phy-br-eth2" ovs_version: "1.11.0" We see a standard post deployment OVS on a compute node with two bridges and several ports hanging off of each of them. The example above is a compute node without any VMs, we can see that the physical port eth2 is connected to a bridge called “br-eth2”. We also see two ports "int-br-eth2" and "phy-br-eth2" which are actually a veth pair and form virtual wire between the two bridges, veth pairs are discussed later in this post. When a virtual machine is created a port is created on one the br-int bridge and this port is eventually connected to the virtual machine (we will discuss the exact connectivity later in the series). Here is how OVS looks after a VM was launched: # ovs-vsctl show efd98c87-dc62-422d-8f73-a68c2a14e73d     Bridge br-int         Port "int-br-eth2"             Interface "int-br-eth2"         Port br-int             Interface br-int type: internal         Port "qvocb64ea96-9f" tag: 1             Interface "qvocb64ea96-9f"     Bridge "br-eth2"         Port "phy-br-eth2"             Interface "phy-br-eth2"         Port "br-eth2"             Interface "br-eth2" type: internal         Port "eth2"             Interface "eth2" ovs_version: "1.11.0" Bridge "br-int" now has a new port "qvocb64ea96-9f" which connects to the VM and tagged with VLAN 1. Every VM which will be launched will add a port on the “br-int” bridge for every network interface the VM has. Another useful command on OVS is dump-flows for example: # ovs-ofctl dump-flows br-int NXST_FLOW reply (xid=0x4): cookie=0x0, duration=735.544s, table=0, n_packets=70, n_bytes=9976, idle_age=17, priority=3,in_port=1,dl_vlan=1000 actions=mod_vlan_vid:1,NORMAL cookie=0x0, duration=76679.786s, table=0, n_packets=0, n_bytes=0, idle_age=65534, hard_age=65534, priority=2,in_port=1 actions=drop cookie=0x0, duration=76681.36s, table=0, n_packets=68, n_bytes=7950, idle_age=17, hard_age=65534, priority=1 actions=NORMAL As we see the port which is connected to the VM has the VLAN tag 1. However the port on the VM network (eth2) will be using tag 1000. OVS is modifying the vlan as the packet flow from the VM to the physical interface. In OpenStack the Open vSwitch agent takes care of programming the flows in Open vSwitch so the users do not have to deal with this at all. If you wish to learn more about how to program the Open vSwitch you can read more about it at http://openvswitch.org looking at the documentation describing the ovs-ofctl command. Network Namespaces (netns) Network namespaces is a very cool Linux feature can be used for many purposes and is heavily used in OpenStack networking. Network namespaces are isolated containers which can hold a network configuration and is not seen from outside of the namespace. A network namespace can be used to encapsulate specific network functionality or provide a network service in isolation as well as simply help to organize a complicated network setup. Using the Oracle OpenStack Tech Preview we are using the latest Unbreakable Enterprise Kernel R3 (UEK3), this kernel provides a complete support for netns. Let's see how namespaces work through couple of examples to control network namespaces we use the ip netns command: Defining a new namespace: # ip netns add my-ns # ip netns list my-ns As mentioned the namespace is an isolated container, we can perform all the normal actions in the namespace context using the exec command for example running the ifconfig command: # ip netns exec my-ns ifconfig -a lo        Link encap:Local Loopback           LOOPBACK  MTU:16436 Metric:1           RX packets:0 errors:0 dropped:0 overruns:0 frame:0           TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0           RX bytes:0 (0.0 b)  TX bytes:0 (0.0 b) We can run every command in the namespace context, this is especially useful for debug using tcpdump command, we can ping or ssh or define iptables all within the namespace. Connecting the namespace to the outside world: There are various ways to connect into a namespaces and between namespaces we will focus on how this is done in OpenStack. OpenStack uses a combination of Open vSwitch and network namespaces. OVS defines the interfaces and then we can add those interfaces to namespace. So first let's add a bridge to OVS: # ovs-vsctl add-br my-bridge Now let's add a port on the OVS and make it internal: # ovs-vsctl add-port my-bridge my-port # ovs-vsctl set Interface my-port type=internal And let's connect it into the namespace: # ip link set my-port netns my-ns Looking inside the namespace: # ip netns exec my-ns ifconfig -a lo        Link encap:Local Loopback           LOOPBACK  MTU:65536 Metric:1           RX packets:0 errors:0 dropped:0 overruns:0 frame:0           TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0           RX bytes:0 (0.0 b)  TX bytes:0 (0.0 b) my-port   Link encap:Ethernet HWaddr 22:04:45:E2:85:21           BROADCAST  MTU:1500 Metric:1           RX packets:0 errors:0 dropped:0 overruns:0 frame:0           TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0           RX bytes:0 (0.0 b)  TX bytes:0 (0.0 b) Now we can add more ports to the OVS bridge and connect it to other namespaces or other device like physical interfaces. Neutron is using network namespaces to implement network services such as DCHP, routing, gateway, firewall, load balance and more. In the next post we will go into this in further details. Linux Bridge and veth pairs Linux bridge is used to connect the port from OVS to the VM. Every port goes from the OVS bridge to a Linux bridge and from there to the VM. The reason for using regular Linux bridges is for security groups’ enforcement. Security groups are implemented using iptables and iptables can only be applied to Linux bridges and not to OVS bridges. Veth pairs are used extensively throughout the network setup in OpenStack and are also a good tool to debug a network problem. Veth pairs are simply a virtual wire and so veths always come in pairs. Typically one side of the veth pair will connect to a bridge and the other side to another bridge or simply left as a usable interface. In this example we will create some veth pairs, connect them to bridges and test connectivity. This example is using regular Linux server and not an OpenStack node: Creating a veth pair, note that we define names for both ends: # ip link add veth0 type veth peer name veth1 # ifconfig -a . . veth0     Link encap:Ethernet HWaddr 5E:2C:E6:03:D0:17           BROADCAST MULTICAST  MTU:1500 Metric:1           RX packets:0 errors:0 dropped:0 overruns:0 frame:0           TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000           RX bytes:0 (0.0 b)  TX bytes:0 (0.0 b) veth1     Link encap:Ethernet HWaddr E6:B6:E2:6D:42:B8           BROADCAST MULTICAST  MTU:1500 Metric:1           RX packets:0 errors:0 dropped:0 overruns:0 frame:0           TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000           RX bytes:0 (0.0 b)  TX bytes:0 (0.0 b) . . To make the example more meaningful this we will create the following setup: veth0 => veth1 => br-eth3 => eth3 ======> eth2 on another Linux server br-eth3 – a regular Linux bridge which will be connected to veth1 and eth3 eth3 – a physical interface with no IP on it, connected to a private network eth2 – a physical interface on the remote Linux box connected to the private network and configured with the IP of 50.50.50.1 Once we create the setup we will ping 50.50.50.1 (the remote IP) through veth0 to test that the connection is up: # brctl addbr br-eth3 # brctl addif br-eth3 eth3 # brctl addif br-eth3 veth1 # brctl show bridge name     bridge id               STP enabled     interfaces br-eth3         8000.00505682e7f6       no              eth3                                                         veth1 # ifconfig veth0 50.50.50.50 # ping -I veth0 50.50.50.51 PING 50.50.50.51 (50.50.50.51) from 50.50.50.50 veth0: 56(84) bytes of data. 64 bytes from 50.50.50.51: icmp_seq=1 ttl=64 time=0.454 ms 64 bytes from 50.50.50.51: icmp_seq=2 ttl=64 time=0.298 ms When the naming is not as obvious as the previous example and we don't know who are the paired veth interfaces we can use the ethtool command to figure this out. The ethtool command returns an index we can look up using ip link command, for example: # ethtool -S veth1 NIC statistics: peer_ifindex: 12 # ip link . . 12: veth0: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UP qlen 1000 Summary That’s all for now, we quickly reviewed OVS, network namespaces, Linux bridges and veth pairs. These components are heavily used in the OpenStack network architecture we are exploring and understanding them well will be very useful when reviewing the different use cases. In the next post we will look at how the OpenStack network is laid out connecting the virtual machines to each other and to the external world. @RonenKofman

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  • Why It Is So Important to Know Your Customer

    - by Christie Flanagan
    Over the years, I endured enough delayed flights, air turbulence and misadventures in airport security clearance to watch my expectations for the air travel experience fall to abysmally low levels. The extent of my loyalty to any one carrier had more to do with the proximity of the airport parking garage to their particular gate than to any effort on the airline’s part to actually earn and retain my business. That all changed one day when I found myself at the airport hoping to catch a return flight home a few hours earlier than expected, using an airline I had flown with for the first time just that week.  When you travel regularly for business, being able to catch a return flight home that’s even an hour or two earlier than originally scheduled is a big deal. It can mean the difference between having a normal evening with your family and having to sneak in like a cat burglar after everyone is fast asleep. And so I found myself on this particular day hoping to catch an earlier flight home. I approached the gate agent and was told that I could go on standby for their next flight out. Then I asked how much it was going to cost to change the flight, knowing full well that I wouldn’t get reimbursed by my company for any change fees. “Oh, there’s no charge to fly on standby,” the gate agent told me. I made a funny look. I couldn’t believe what I was hearing. This airline was going to let my fly on standby, at no additional charge, even though I was a new customer with no status or points. It had been years since I’d seen an airline pass up a short term revenue generating opportunity in favor of a long term loyalty generating one.  At that moment, this particular airline gained my loyal business. Since then, this airline has had the opportunity to learn a lot about me. They know where I live, where I fly from, where I usually fly to, and where I like to sit on the plane. In general, I’ve found their customer service to be quite good whether at the airport, via call center and even through social channels. They email me occasionally, and when they do, they demonstrate that they know me by promoting deals for flights from where I live to places that I’d be interested in visiting. And that’s part of why I’m always so puzzled when I visit their website.Does this company with the great service, customer friendly policies, and clean planes demonstrate that they know me at all when I visit their website? The answer is no. Even when I log in using my loyalty program credentials, it’s pretty obvious that they’re presenting the same old home page and same old offers to every single one of their site visitors. I mean, those promotional offers that they’re featuring so prominently  -- they’re for flights that originate thousands of miles from where I live! There’s no way I’d ever book one of those flights and I’m sure I’m not the only one of their customers to feel that way.My reason for recounting this story is not to pick on the one customer experience flaw I've noticed with this particular airline, in fact, they do so many things right that I’ll continue to fly with them. But I did want to illustrate just how glaringly obvious it is to customers today when a touch point they have with a brand is impersonal, unconnected and out of sync. As someone who’s spent a number of years in the web experience management and online marketing space, it particularly peeves me when that out of sync touch point is a brand’s website, perhaps because I know how important it is to make a customer’s online experience relevant and how many powerful tools are available for making a relevant experience a reality. The fact is, delivering a one-size-fits-all online customer experience is no longer acceptable or particularly effective in today’s world. Today’s savvy customers expect you to know who they are and to understand their preferences, behavior and relationship with your brand. Not only do they expect you to know about them, but they also expect you to demonstrate this knowledge across all of their touch points with your brand in a consistent and compelling fashion, whether it be on your traditional website, your mobile web presence or through various social channels.Delivering the kind of personalized online experiences that customers want can have tremendous business benefits. This is not just about generating feelings of goodwill and higher customer satisfaction ratings either. More relevant and personalized online experiences boost the effectiveness of online marketing initiatives and the statistics prove this out. Personalized web experiences can help increase online conversion rates by 70% -- that’s a huge number.1  And more than three quarters of consumers indicate that they’ve made additional online purchases based on personalized product recommendations.2Now if only this airline would get on board with delivering a more personalized online customer experience. I’d certainly be happier and more likely to spring for one of their promotional offers. And by targeting relevant offers on their home page to appropriate segments of their site visitors, I bet they’d be happier and generating additional revenue too. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}  ***** If you're interested in hearing more perspectives on the benefits of demonstrating that you know your customers by delivering a more personalized experience, check out this white paper on creating a successful and meaningful customer experience on the web.  Also catch the video below on the business value of CX in attracting new customers featuring Oracle's VP of Customer Experience Strategy, Brian Curran. 1 Search Engine Watch 2 Marketing Charts

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  • Silverlight Cream for June 03, 2010 -- #875

    - by Dave Campbell
    In this Issue: Ben Hodson, Fons Sonnemans, SilverLaw, Mike Snow, John Papa, René Schulte, Walt Ritscher, and David Anson. Shoutouts: René Schulte announced a whole batch of new features for WriteableBitmap that are now available: Filled To The Bursting Point - WriteableBitmapEx 0.9.5.0 Check out John Papa's Sticky Seesmic Desktop Plugin ... download it, play with it... he's going to blog about building plugins later Tim Heuer reported a Silverlight 4 minor update–June 2010 Erik Mork and Crew have a new Podcast up: This Week in Silverlight: Redmond Exodus? From SilverlightCream.com: Tutorial for Configuring Silverlight 4, Entity Framework and WCF RIA Services in Separate Component Assemblies (DLL’s) Ben Hodson is a new author(to me) that submitted his post at SilverlightCream.com... this is a good-looking tutorial on configuring separate component assemblies for all your project pieces. SpiralText in Silverlight 4 Fons Sonnemans had a good time playing with the PathListBox in Blend and produced a demo of text on a Spiral... you can run it right on the post, then grab the code. How To: Starting A Storyboard Not Before The Application Has Completed Loading - Silverlight 4 SilverLaw takes a look at the problem of having a Storyboard start too early, and demonstrates code to avoid the problem. Silverlight Tip of the Day#27 – Displaying Special Characters in XAML Mike Snow's latest Tip of the day is on encoding 'special' characters for use in XAML... simple looking at it, frustrating to debug if you don't do it right. Diving into the RichTextBox (Silverlight TV #31) John Papa talks about the RichTextBox with Mark Rideout in this edition of Silverlight TV. Mark provides a great video tutorial for the control. Push and Pull - Silverlight Webcam Capturing Details Boy, René Schulte doesn't slow down does he?... his latest is (in his words from a section heading) "Silverlight Webcam 101" ... and he means it... this is one to save to OneNote or as a PDF! Looking for Silverlight BiDi or RTL? Use the FlowDirection property If you need RTL or BiDi in Silverlight and you haven't checked it out yet, Walt Ritscher has a nice intro up on using the FlowDirection property, with demos and code. How to: Show text labels on a numeric axis with Silverlight/WPF Toolkit Charting David Anson has another charting puzzle resolved on his site... putting text labels on the dependent axis. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • How to launch LOV and Date dialogs using the keyboard

    - by frank.nimphius
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Using the ADF Faces JavaScript API, developers can listen for user keyboard input in input components to filter or respond to specific characters or key combination. The JavaScript shown below can be used with an af:clientListener tag on af:inputListOfValues or af:inputDate. At runtime, the JavaScript code determines the component type it is executed on and either opens the LOV dialog or the input Date popup.   <af:resource type="javascript">     /**     * function to launch dialog if cursor is in LOV or     * input date field     * @param evt argument to capture the AdfUIInputEvent object     */   function launchPopUpUsingF8(evt) {      var component = evt.getSource();      if (evt.getKeyCode() == AdfKeyStroke.F8_KEY) {      //check for input LOV component        if (component.getTypeName() == 'AdfRichInputListOfValues') {            AdfLaunchPopupEvent.queue(component, true);            //event is handled on the client. Server does not need            //to be notified            evt.cancel();          }         //check for input Date component               else if (component.getTypeName() == 'AdfRichInputDate') {           //the inputDate af:popup component ID always is ::pop           var popupClientId = component.getAbsoluteLocator() + '::pop';           var popup = component.findComponent(popupClientId);           var hints = {align : AdfRichPopup.ALIGN_END_AFTER,                        alignId : component.getAbsoluteLocator()};           popup.show(hints);           //event is handled on the client. Server does not need           //to be notified           evt.cancel();        }              } } </af:resource> The af:clientListener that calls the JavaScript is added as shown below. <af:inputDate label="Label 1" id="id1">    <af:clientListener method="launchPopUpUsingF8" type="keyDown"/> </af:inputDate> As you may have noticed, the call to open the popup is different for the af:inputListOfValues and the af:inputDate. For the list of values component, an ADF Faces AdfLaunchPopupEvent is queued with the LOV component passed s an argument. Launching the input date popup is a bit more complicate and requires you to lookup the implicit popup dialog and to open it manually. Because the popup is opened manually using the show() method on the af:popup component, the alignment of the dialog also needs to be handled manually. For this, the popup component specifies alignment hints, that for the ALIGN_END_AFTER hint aligns the dialog at the end and below the date component. The align Id hint specifies the component the dialog is relatively positioned to, which of course should be the input date field. The ADF Faces JavaScript API and how to use it is further explained in the Using JavaScript in ADF Faces Rich Client Applications whitepaper available from the Oracle Technology Network (OTN) http://www.oracle.com/technetwork/developer-tools/jdev/1-2011-javascript-302460.pdf An ADF Insider recording about JavaScript in ADF Faces can be watched from here http://download.oracle.com/otn_hosted_doc/jdeveloper/11gdemos/adf-insider-javascript/adf-insider-javascript.html

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  • Thank You for a Great Welcome for Oracle GoldenGate 11g Release 2

    - by Irem Radzik
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Yesterday morning we had two launch webcasts for Oracle GoldenGate 11g Release 2. I had the pleasure to present, as well as moderate the Q&A panels in both of these webcasts. Both events had hundreds of live attendees, sending us over 150 questions. Even though we left 30 minutes for Q&A, it was not nearly enough time to address for all the insightful questions our audience sent. Our product management team and I really appreciate the interaction we had yesterday and we are starting to respond back with outstanding questions today. Oracle GoldenGate’s new release launch also had great welcome from the media. You can find the links for various articles on the new release below: ITBusinessEdge Oracle Embraces Cross-Platform Data Integration Information Week: Oracle Real-Time Advance Taps Compressed Data Integration Developer News, Oracle GoldenGate Adds Deeper Oracle Integration, Extends Real-Time Performance CIO, Oracle GoldenGate Buddies Up with Sibling Software DBTA, Real-Time Data Integration: Oracle GoldenGate 11g Release 2 Now Available CBR Oracle unveils GoldenGate 11g Release 2 real-time data integration application In this blog, I want to address some of the frequently asked questions that came up during the webcasts. You can find the top questions and their answers along with related resources below. We will continue to address frequently asked questions via future blogs. Q: Will the new Integrated Capture for Oracle Database replace the Classic Capture? If not, which one do I use when? A: No, Classic Capture will be around for long time. Core platform specific features, bug fixes, and patches will be available for both Capture processes.Oracle Database specific features will be only available in the Integrated Capture. The Integrated Capture for Oracle Database is an option for users that need to capture data from compressed tables or need support for XML data types, XA on RAC. Users who don’t leverage these features should continue to use our Classic Capture. For more information on Oracle GoldenGate 11g Release 2 I recommend to check out the White paper: Oracle GoldenGate 11gR2 New Features as well as other technical white papers we have on OTN.                                                         For those of you coming to OpenWorld, please attend the related session: Extracting Data in Oracle GoldenGate Integrated Capture Mode, Monday Oct 1st 1:45pm Moscone South – 102 to learn more about this new feature. Q: What is new in Conflict Detection and Resolution? And how does it work? A: There are now pre-built functions to identify the conditions under which an error occurs and how to handle the record when the condition occurs. Error conditions handled include inserts into a target table where the row already exists, updates or deletes to target table rows that exist, but the original source data (before columns) do not match the existing data in the target row, and updates or deletes where the row does not exist in the target database table.Foreach of these conditions a method to handle the error is specified.  Please check out our recent blog on this topic and the White paper: Oracle GoldenGate 11gR2 New Features white paper.  Also, for those attending OpenWorld please attend the session: Best Practices for Conflict Detection and Resolution in Oracle GoldenGate for Active/Active-  Wednesday Oct 3rd  3:30pm Mascone 3000 Q: Does Oracle GoldenGate Veridata and the Management Pack require additional licenses, or is it incorporated with the GoldenGate license? A: Oracle GoldenGate Veridata and Oracle Management Pack for Oracle GoldenGate are additional products and require separate licenses. Please check out Oracle's price list here. Q: Does GoldenGate - Oracle Enterprise Manager Plug-in require additional license? A: Oracle Enterprise Manager Plug-in is included in the Oracle Management Pack for Oracle GoldenGate license, which is separate from Oracle GoldenGate license. There is no separate license for the Enterprise Manager Plug-in by itself. Oracle GoldenGate Monitor, Oracle GoldenGate Director, and Enterprise Manager Plug-in are included in the Management Pack for Oracle GoldenGate license. Please check out Management Pack for Oracle GoldenGate data sheet for more info on this product bundle. Q: Is Oracle GoldenGate replacing Oracle Streams product? A: Oracle GoldenGate is the strategic data replication product. Therefore, Oracle Streams will continue to be supported, but will not be actively enhanced. Rather, the best elements of Oracle Streams will be added to Oracle GoldenGate. Conflict management is one of them and with the latest release Oracle GoldenGate has a more advanced conflict management offering. Current customers depending on Oracle Streams will continue to be fully supported. Q: How is Oracle GoldenGate different than Oracle Data Integrator? A: Oracle Data Integrator is designed for fast bulk data movement and transformation between heterogeneous systems, while GoldenGate is designed for real-time movement of transactions between heterogeneous systems. These two products are completely complementary where GoldenGate provides low-impact real-time change data capture and delivery to a staging area on the target. And Oracle Data Integrator transforms this data and loads the DW tables. In fact, Oracle Data Integrator integrates with GoldenGate to use GoldenGate’s Capture process as one option for its CDC mechanism. We have several customers that deployed GoldenGate and ODI together to feed real-time data to their data warehousing solutions. Please also check out Oracle Data Integrator Changed Data Capture with Oracle GoldenGate Data Sheet (PDF). Thank you again very much for welcoming Oracle GoldenGate 11g Release 2 and stay in touch with us for more exciting news, updates, and events.

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  • You Say You Want a (Customer Experience) Revolution

    - by Christie Flanagan
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} rev-o-lu-tion [rev-uh-loo-shuhn] noun 1. a sudden, radical or complete change 2. fundamental change in the way of thinking about or visualizing something; a change of paradigm 3. a changeover in use or preference especially in technology <the computer revolution> Lately, I've been hearing an awful lot about the customer experience revolution.  Tonight Oracle will be hosting The Experience Revolution, an evening of exploration and networking with customer experience executives in New York City where Oracle President Mark Hurd will introduce Oracle Customer Experience, a cross-stack suite of customer experience products that includes Oracle WebCenter and a number of other Oracle technologies. Then on Tuesday and Wednesday, the Forrester Customer Experience Forum East also kicks off in New York City where they'll examine how businesses can "reap the full business benefits of the customer experience revolution." So, are we in the midst of a customer experience revolution? As a consumer, I can answer that question with a definitive “yes.” When I bought my very first car, I had a lot of questions. How do I know if I’m paying a fair price? How do I know if this dealer is honest? Why do I have to sit through these good cop, bad cop shenanigans between sales and sales management at the dealership? Why do I feel like I’m doing these people a favor by giving them my business? In the end the whole experience left me feeling deeply unsatisfied. I didn’t feel that I held all that much power over the experience and the only real negotiating trick I had was to walk out, which I did, many times before actually making a purchase. Fast forward to a year ago and I found myself back in the market for a new car. The very first car that I bought had finally kicked the bucket after many years, many repair bills, and much wear and tear. Man, I had loved that car. It was time to move on, but I had a knot in my stomach when I reflected back on my last car purchase experience and dreaded the thought of going through that again. Could that have been the reason why I drove my old car for so long? But as I started the process of researching new cars, I started to feel really confident. I had a wealth of online information that helped me in my search. I went to Edmunds and plugged in some information on my preferences and left with a short list of vehicles. After an afternoon spent test driving the cars my short list, I had determined my favorite – it was a model I didn’t even know about until my research on Edmunds! But I didn’t want to go back to the dealership where I test drove it. They were clearly old school and wanted me to buy the way that they wanted to sell. No thanks! After that I went back online. I figured out exactly what people had paid for this car in my area. I found out what kind of discount others were able to negotiate from an online community forum dedicated to the make and model. I found out how the sales people were being incentivized by the manufacturer that month. I learned which dealers had the best ratings and reviews. This was actually getting exciting. I was feeling really empowered. My next step was to request online quotes from the some of the highest rated dealers but I already knew exactly how much I was going to pay. This was really a test for the dealers. My new mantra was “let he who delivers the best customer experience win.” An inside sales rep from one dealer responded to my quote request within a couple of hours. I told him I had already decided on the make and model and it was just a matter of figuring out who I would buy it from. I also told them that I was really busy and wouldn’t set foot in the dealership unless we had come to terms beforehand. Lastly, I let him know that I’d prefer to work out the details via email. He promised to get back to me shortly with a detailed quote. Over the next few days I received calls from other dealers. One asked me a host of questions that I had already answered in their lengthy online form. Another blamed their website performance issues for their delay in responding to my request. But by then it didn’t really matter because I’d already bought the car days before from the dealer who responded to me first and who was willing to adjust their sales process to accommodate my buying one. So, yes, I really do believe we are in the midst of a customer experience revolution. And every revolution leaves some victorious and other vanquished. Which side do you want to be on when it comes to the customer experience revolution?

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  • Developing with Fluid UI – The Fluid Home Page

    - by Dave Bain
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} The first place to start with Fluid UI is with the Fluid Home Page. Sometimes it’s referred to as the landing page, but it’s formally called the Fluid Home Page. It’s delivered with PeopleTools 8.54, and the nice thing about it is, it’s a component. That’s one thing you’ll discover with Fluid UI. Fluid UI is built int PeopleTools with Fluid UI. The Home Page is a component, the tiles or grouplets are group boxes, and the search and prompt pages are just pages. It makes it easy to find things, customize and brand the applications (and of course to see what’s going on) when you can open it in AppDesigner. To see what makes a component fluid, let’s start with the Fluid Home Page. It’s a component called PT_LANDINGPAGE. You can open it in AppDesigner and see what’s unique and different about Fluid UI. If you open the Component Properties dialog, you’ll see a new tab called Fluid On the Component Properties Fluid tab you’ll see the most important checkbox of all, Fluid Mode. That is the one flag that will tell PeopleSoft if the component is Fluid (responsive, dynamic layout) or classic (pixel perfect). Now that you know it’s a single flag, you know that a component can’t be both Fluid UI and Classic at the same time, it’s one or the other. There are some other interesting fields on this page. The Small Form Factor Optimized field tells us whether or not to display this on a small device (think smarphone). Header Toolbar Actions offer standard options that are set at the component level so you have complete control of the components header bar. You’ll notice that the PT_LANDINGPAGE has got some PostBuild PeopleCode. That’s to build the grouplets that are used to launch Fluid UI Pages (more about those later). Probably not a good idea to mess with that code! The next thing to look at is the Page Definition for the PT_LANDINGPAGE component. When you open the page PT_LANDINGPAGE it will look different than anything you’ve ever seen. You’re probably thinking “What’s up with all the group boxes”? That is where Fluid UI is so different. In classic PeopleSoft, you put a button, field, group, any control on a page and that’s where it shows up, no questions asked. With Fluid UI, everything is positioned relative to something else. That’s why there are so many containers (you know them as group boxes). They are UI objects that are used for dynamic positioning. The Fluid Home Page has some special behavior and special settings. The first is in the Web Profile Configuration settings (Main Menu->PeopleTools->Web Profile->Web Profile Configuration from the main menu). There are two checkboxes that control the behavior of Fluid UI. Disable Fluid Mode and Disable Fluid On Desktop. Disable Fluid Mode prevents any Fluid UI component from being run from this installation. This is a web profile setting for users that want to run later versions of PeopleTools but only want to run Classic PeopleSoft pages. The second setting, Disable Fluid On Desktop allows the Fluid UI to be run on mobile devices such as smartphones and tablets, but prevents Fluid UI from running on a desktop computer. Fluid UI settings are also make in My Personalizations (Main Menu->My Personalizations from the Main Menu), in the General Options section. In that section, each user has the choice to determine the home page for their desktop and for tablets. Now that you know the Fluid UI landing page is just a component, and the profile and personalization settings, you should be able to launch one. It’s pretty easy to add a menu using Structure and Content, just make sure the proper security is set up. You’ll have to run a Fluid UI supported browser in order to see it. Latest versions of Chrome, Firefox and IE will do. Check the certification page on MOS for all the details. When you open the first Fluid Landing Page, there’s not much there. Not to worry, we’ll get some content on it soon. Take a moment to navigate around and look at some of the header actions that were set up from the component properties. The home button takes you back to the classic system. You won’t see any notifications and the personalization doesn’t have any content to add. The NavBar icon on the top right has a lot of content, including a Navigator and Classic home. Spend some time looking through what’s available. Stay tuned for more. Next up is adding some content. 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  • Contracting as a Software Developer in the UK

    - by Frez
    Normal 0 false false false EN-GB X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;} Having had some 15 years’ experience of working as a software contractor, I am often asked by developers who work as permanent employees (permies) about the pros and cons of working as a software consultant through my own limited company and whether the move would be a good one for them. Whilst it is possible to contract using other financial vehicles such as umbrella companies, this article will only consider limited companies as that is what I have experience of using. Contracting or consultancy requires a different mind-set from being a permanent member of staff, and not all developers are capable of this shift in attitude. Whilst you can look forward to an increase in the money you take home, there are real risks and expenses you would not normally be exposed to as a permie. So let us have a look at the pros and cons: Pros: More money There is no doubt that whilst you are working on contracts you will earn significantly more than you would as a permanent employee. Furthermore, working through a limited company is more tax efficient. Less politics You really have no need to involve yourself in office politics. When the end of the day comes you can go home and not think or worry about the power struggles within the company you are contracted to. Your career progression is not tied to the company. Expenses from gross income All your expenses of trading as a business will come out of your company’s gross income, i.e. before tax. This covers travelling expenses provided you have not been at the same client/location for more than two years, internet subscriptions, professional subscriptions, software, hardware, accountancy services and so on. Cons: Work is more transient Contracts typically range from a couple of weeks to a year, although will most likely start at 3 months. However, most contracts are extended either because the project you have been brought in to help with takes longer to deliver than expected, the client decides they can use you on other aspects of the project, or the client decides they would like to use you on other projects. The temporary nature of the work means that you will have down-time between contracts while you secure new opportunities during which time your company will have no income. You may need to attend several interviews before securing a new contract. Accountancy expenses Your company is a separate entity and there are accountancy requirements which, unless you like paperwork, means your company will need to appoint an accountant to prepare your company’s accounts. It may also be worth purchasing some accountancy software, so talk to your accountant about this as they may prefer you to use a particular software package so they can integrate it with their systems. VAT You will need to register your company for VAT. This is tax neutral for you as the VAT you charge your clients you will pass onto the government less any VAT you are reclaiming from expenses, but it is additional paperwork to undertake each quarter. It is worth checking out the Fixed Rate VAT Scheme that is available, particularly after the initial expenses of setting up your company are over. No training Clients take you on based on your skills, not to train you when they will lose that investment at the end of the contract, so understand that it is unlikely you will receive any training funded by a client. However, learning new skills during a contract is possible and you may choose to accept a contract on a lower rate if this is guaranteed as it will help secure future contracts. No financial extras You will have no free pension, life, accident, sickness or medical insurance unless you choose to purchase them yourself. A financial advisor can give you all the necessary advice in this area, and it is worth taking seriously. A year after I started as a consultant I contracted a serious illness, this kept me off work for over two months, my client was very understanding and it could have been much worse, so it is worth considering what your options might be in the case of illness, death and retirement. Agencies Whilst it is possible to work directly for end clients there are pros and cons of working through an agency.  The main advantage is cash flow, you invoice the agency and they typically pay you within a week, whereas working directly for a client could have you waiting up to three months to be paid. The downside of working for agencies, especially in the current difficult times, is that they may go out of business and you then have difficulty getting the money you are owed. Tax investigation It is possible that the Inland Revenue may decide to investigate your company for compliance with tax law. Insurance is available to cover you for this. My personal recommendation would be to join the PCG as this insurance is included as a benefit of membership, Professional Indemnity Some agencies require that you are covered by professional indemnity insurance; this is a cost you would not incur as a permie. Travel Unless you live in an area that has an abundance of opportunities, such as central London, it is likely that you will be travelling further, longer and with more expense than if you were permanently employed at a local company. This not only affects you monetarily, but also your quality of life and the ability to keep fit and healthy. Obtaining finance If you want to secure a mortgage on a property it can be more difficult or expensive, especially if you do not have three years of audited accounts to show a mortgage lender.   Caveat This post is my personal opinion and should not be used as a definitive guide or recommendation to contracting and whether it is suitable for you as an individual, i.e. I accept no responsibility if you decide to take up contracting based on this post and you fare badly for whatever reason.

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  • Rapid Evolution of Society & Technology

    - by Michael Snow
    We caught up with Brian Solis on the phone the other day and Christie Flanagan had a chance to chat with him and learn a bit more about him and some of the concepts he'll be addressing in our Social Business Thought Leaders Webcast on Thursday 12/13/12. «--- Interview with Brian Solis  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast- mso-fareast-theme-font:minor-latin; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Be sure and register for this week's webcast ---» ------------------- Guest post by Brian Solis. Reposted (Borrowed) from his posting of May 24, 2012 Dear [insert business name], what’s your promise? - Brian Solis You say you want to get closer to customers, but your actions are different than your words. You say you want to “surprise and delight” customers, but your product development teams are too busy building against a roadmap without consideration of the 5th P of marketing…people. Your employees are your number one asset, however the infrastructure of the organization has turned once optimistic and ambitious intrapreneurs into complacent cogs or worse, your greatest detractors. You question the adoption of disruptive technology by your internal champions yet you’ve not tried to find the value for yourself. You’re a change agent and you truly wish to bring about change, but you’ve not invested time or resources to answer “why” in your endeavors to become a connected or social business. If we are to truly change, we must find purpose. We must uncover the essence of our business and the value it delivers to traditional and connected consumers. We must rethink the spirit of today’s embrace and clearly articulate how transformation is going to improve customer and employee experiences and relationships now and over time. Without doing so, any attempts at evolution will be thwarted by reality. In an era of Digital Darwinism, no business is too big to fail or too small to succeed. These are undisciplined times which require alternative approaches to recognize and pursue new opportunities. But everything begins with acknowledging the 360 view of the world that you see today is actually a filtered view of managed and efficient convenience. Today, many organizations that were once inspired by innovation and engagement have fallen into a process of marketing, operationalizing, managing, and optimizing. That might have worked for the better part of the last century, but for the next 10 years and beyond, new vision, leadership and supporting business models will be written to move businesses from rigid frameworks to adaptive and agile entities. I believe that today’s executives will undergo a great test; a test of character, vision, intention, and universal leadership. It starts with a simple, but essential question…what is your promise? Notice, I didn’t ask about your brand promise. Nor did I ask for you to cite your mission and vision statements. This is much more than value propositions or manufactured marketing language designed to hook audiences and stakeholders. I asked for your promise to me as your consumer, stakeholder, and partner. This isn’t about B2B or B2C, but instead, people to people, person to person. It is this promise that will breathe new life into an organization that on the outside, could be misdiagnosed as catatonic by those who are disrupting your markets. A promise, for example, is meant to inspire. It creates alignment. It serves as the foundation for your vision, mission, and all business strategies and it must come from the top to mean anything. For without it, we cannot genuinely voice what it is we stand for or stand behind. Think for a moment about the definition of community. It’s easy to confuse a workplace or a market where everyone simply shares common characteristics. However, a community in this day and age is much more than belonging to something, it’s about doing something together that makes belonging matter The next few years will force a divide where companies are separated by intention as measured by actions and words. But, becoming a social business is not enough. Becoming more authentic and transparent doesn’t serve as a mantra for a renaissance. A promise is the ink that inscribes the spirit of the relationship between you and me. A promise serves as the words that influence change from within and change beyond the halls of our business. It is the foundation for a renewed embrace, one that must then find its way to every aspect of the organization. It’s the difference between a social business and an adaptive business. While an adaptive business can also be social, it is the culture of the organization that strives to not just use technology to extend current philosophies or processes into new domains, but instead give rise to a new culture where striving for relevance is among its goals. The tools and networks simply become enablers of a greater mission You are reading this because you believe in something more than what you’re doing today. While you fight for change within your organization, remember to aim for a higher purpose. Organizations that strive for innovation, imagination, and relevance will outperform those that do not. Part of your job is to lead a missionary push that unites the groundswell with a top down cascade. Change will only happen because you and other internal champions see what others can’t and will do what other won’t. It takes resolve. It takes the ability to translate new opportunities into business value. And, it takes courage. “This is a very noisy world, so we have to be very clear what we want them to know about us”-Steve Jobs ----------------------------------------------------------------- So -- where do you begin to evaluate the kind of experience you are delivering for your customers, partners, and employees?  Take a look at this White Paper: Creating a Successful and Meaningful Customer Experience on the Web and then have a cup of coffee while you listen to the sage advice of Guy Kawasaki in a short video below.   An interview with Guy Kawasaki on Maximizing Social Media Channels 

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  • Configuring Oracle HTTP Server 12c for WebLogic Server Domain

    - by Emin Askerov
    Oracle HTTP Server (OHS) 12c 12.1.2 which was released in July 2013 as a part of Oracle Web Tier 12c is the web server component of Oracle Fusion Middleware. In essence this is Apache HTTP Server 2.2.22 (with critical bug fixes from higher versions) which includes modules developed specifically by Oracle. It provides a listener functionality for Oracle WebLogic Server and the framework for hosting static pages, dynamic pages, and applications over the Web. OHS can be easily managed by Weblogic Management Framework, a set of tools which provides administrative capabilities (start, stop, lifecycle operations, etc.) for Oracle Fusion Middleware products. In other words all tools which are familiar to us (Node Manager, WLST, Administration Console, Fusion Middleware Control etc.) presented as a part of Weblogic Management Framework and using for managing Java and System Components both for Weblogic Server and Standalone Domain types. You can familiarize yourself with these terms using related documentation: 1. Introduction to Oracle HTTP Server: http://docs.oracle.com/middleware/1212/webtier/index.html 2. Weblogic Management Framework: http://docs.oracle.com/middleware/1212/core/ASCON/terminology.htm#ASCON11260 In the given post I would like to cover rather simple use case how to configure OHS as web proxy in Weblogic Cluster environment. For example, we have existing Weblogic Domain where some managed servers have been joined to cluster and host business applications. We need to configure web proxy component which will act as entry point, load balancer for our cluster for user requests. Of course, we could install old good Apache HTTP Server and configure mod_wl plugin. However this solution not optimal from manageability perspective: we need to install Apache, install additional plugin then configure it by editing configuration file which is not really convenient for FMW Administrators and often increase time of performing of simple administrative task. Alternatively, we could use OHS as System Component within Weblogic Domain and use full power of Weblogic Management Framework in order to configure, manage and monitor it! I like this idea! What about you? I hope after reading this post you will agree with me. First of all it is necessary to download OHS binaries. You can use this link for downloading: http://www.oracle.com/technetwork/java/webtier/downloads/index2-303202.html As we will use Fusion Middleware Control for managing OHS instances it is necessary to extend your domain with Enterprise Manager and Oracle ADF and JRF templates. This is not topic for focusing in this post, but you could get more information from documentation or one of my previous posts: http://docs.oracle.com/middleware/1212/wls/WLDTR/fmw_templates.htm#sthref64 https://blogs.oracle.com/imc/entry/the_specifics_of_adf_12c Note: you should have properly configured Node Manager utility for managing OHS instances Let’s consider configuration process step by step: 1. Shut down all Weblogic instances of existing domain including Admin Server; 2. Install Oracle HTTP Server. You should use your Fusion Middleware Home Path (e.g. /u01/Oracle/FMW12) for Installation Location and select Colocated HTTP Server option as Installation Type. I will not focus on this topic in this post. All information related to OHS installation you could find here: http://docs.oracle.com/middleware/1212/webtier/WTINS/install_gui.htm#i1082009 3. Next we need to extend our existing domain with OHS component. In order to do this you should do the following: a. Run Fusion Middleware Configuration Wizard (ORACLE_HOME/oracle_common/common/bin/config.sh); b. On the step 1 select Update an existing domain option and point your Fusion Middleware Home Path; c. On the step 2 check Oracle HTTP Server, Oracle Enterprise Manager Plugin for WEBTIER templates; d. Go through other steps without any changes and finish configuration process. 4. Start Admin Server and all managed servers related to your cluster 5. Log in to Enterprise Manager FMW Control using http://<hostname>:<port>/em URL 6. Now we will create OHS instance within our Weblogic Domain Infrastructure. Navigate to Weblogic Domain -> Administration -> Create/Delete OHS menu item; 7. Enter to edit mode, clicking Changes -> Lock&Edit menu item; 8. Create new OHS instance clicking Create button; 9. Define Instance Name (e.g. DevOSH) and Machine parameters; 10. Now we need to define listen port. By default OHS will use 7777 port number for income HTTP requests. We could change it to any free port number we would like to use. In order to do it, right click on our created OHS instance (left hand panel) and navigate to Administration -> Port Configuration; 11. Click on record with port number 7777 and then click Edit button; 12. Change port number value (in our case this will be 8080) and then click OK button; 13. Now we need to edit mod_wl_ohs configuration in order to enable OHS to act as proxy for WebLogic Server Instances/Cluster; 14. In order to do it right click on our created OHS instance (left panel) and navigate to Administration -> mod_wl_ohs Configuration; a. In Weblogic Cluster you should enter cluster address (define <host:port> for all managed servers which participated in cluster), e.g: 192.168.56.2:7004,192.168.56.2:7005 b. Define Weblogic Port parameter at which the Oracle WebLogic Server host is listening for connection requests from the module (or from other servers); c. Check Dynamic Server List option. This will dynamically update cluster list for every request; d. In the Location table define list of endpoint locations which you would like to process. In order to do this click Add Row button and define Location, Weblogic Cluster, Path Trim and Path Prefix parameters (if required); e. Click Apply button in order to save changes. 15. Activate changes clicking Changes ? Activate Changes menu item; 16. Finally we will start configured OHS instance. Right click on OHS instance tree item under Web Tier folder, select Control -> Start Up menu item; 17. Ensure that OHS instance up and running and then test your environment. Run deployed application to your Weblogic Cluster accessing via OHS web proxy; Normal 0 false false false RU X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;}

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  • The Future of Project Management is Social

    - by Natalia Rachelson
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Kazim Isfahani, Director, Product Marketing, Oracle Rapid Ascent. Breakneck Speed. Lightning Fast. Perhaps even overwhelming. No matter which set of adjectives we use to describe it, social media’s rise into the enterprise mainstream has been unprecedented. Indeed, the big 4 social media powerhouses (Facebook, Google+, LinkedIn, and Twitter), have nearly 2 Billion users between them. You may be asking (as you should really) “That’s all well and good for the consumer, but for me at my company, what’s your point? Beyond the fact that I can check and post updates, that is.” Good question, kind sir. Impact of Social and Collaboration on Project Management I’ll dovetail this discussion to the project management realm, since that’s what I’m writing about. Speed is a big challenge for project-driven organizations. Anything that can help speed up project delivery - be it a new product introduction effort or a geographical expansion project - fast is a good thing. So where does this whole social thing fit particularly since there are already a host of tools to help with traditional project execution? The fact is companies have seen improvements in their productivity by deploying departmental collaboration and other social-oriented solutions. McKinsey’s survey on social tools shows we have reached critical scale: 72% of respondents report that their companies use at least one and over 40% say they are using social networks and blogs. We don’t hear as much about the impact of social media technologies at the project and project manager level, but that does not mean there is none. Consider the new hire. The type of individual entering the workforce and executing on projects is a generation of worker expecting visually appealing, easy to use and easy to understand technology meshing hand-in-hand with business processes. Consider the project manager. The social era has enhanced the role that the project manager must play. Today’s project manager must be a supreme communicator, an influencer, a sympathizer, a negotiator, and still manage to keep all stakeholders in the loop on project progress. Social tools play a significant role in this effort. Now consider the impact to the project team. The way that a project team functions has changed, with newer, social oriented technologies making the process of information dissemination and team communications much more fluid. It’s clear that a shift is occurring where “social” is intersecting with project management. The Rise of Social Project Management We refer to the melding of project management and social networking as Social Project Management. Social Project Management is based upon the philosophy that the project team is one part of an integrated whole, and that valuable and unique abilities exist within the larger organization. For this reason, Social Project Management systems should be integrated into the collaborative platform(s) of an organization, allowing communication to proceed outside the project boundaries. What makes social project management "social" is an implicit awareness where distributed teams build connected links in ways that were previously restricted to teams that were co-located. Just as critical, Social Project Management embraces the vision of seamless online collaboration within a project team, but also provides for, (and enhances) the use of rigorous project management techniques. Social Project Management acknowledges that projects (particularly large projects) are a social activity - people doing work with people, for other people, with commitments to yet other people. The more people (larger projects), the more interpersonal the interactions, and the more social affects the project. The Epitome of Social - Fusion Project Portfolio Management If I take this one level further to discuss Fusion Project Portfolio Management, the notion of Social Project Management is on full display. With Fusion Project Portfolio Management, project team members have a single place for interaction on projects and access to any other resources working within the Fusion ERP applications. This allows team members the opportunity to be informed with greater participation and provide better information. The application’s the visual appeal, and highly graphical nature makes it easy to navigate information. The project activity stream adds to the intuitive user experience. The goal of productivity is pervasive throughout Fusion Project Portfolio Management. Field research conducted with Oracle customers and partners showed that users needed a way to stay in the context of their core transactions and yet easily access social networking tools. This is manifested in the application so when a user executes a business process, they not only have the transactional application at their fingertips, but also have things like e-mail, SMS, text, instant messaging, chat – all providing a number of different ways to interact with people and/or groups of people, both internal and external to the project and enterprise. But in the end, connecting people is relatively easy. The larger issue is finding a way to serve up relevant, system-generated, actionable information, in real time, which will allow for more streamlined execution on key business processes. Fusion Project Portfolio Management’s design concept enables users to create project communities, establish discussion threads, manage event calendars as well as deliver project based work spaces to organize communications within the context of a project – all within a secure business environment. We’d love to hear from you and get your thoughts and ideas about how Social Project Management is impacting your organization. To learn more about Oracle Fusion Project Portfolio Management, please visit this link

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  • Unlocking Productivity

    - by Michael Snow
    Unlocking Productivity in Life Sciences with Consolidated Content Management by Joe Golemba, Vice President, Product Management, Oracle WebCenter As life sciences organizations look to become more operationally efficient, the ability to effectively leverage information is a competitive advantage. Whether data mining at the drug discovery phase or prepping the sales team before a product launch, content management can play a key role in developing, organizing, and disseminating vital information. The goal of content management is relatively straightforward: put the information that people need where they can find it. A number of issues can complicate this; information sits in many different systems, each of those systems has its own security, and the information in those systems exists in many different formats. Identifying and extracting pertinent information from mountains of farflung data is no simple job, but the alternative—wasted effort or even regulatory compliance issues—is worse. An integrated information architecture can enable health sciences organizations to make better decisions, accelerate clinical operations, and be more competitive. Unstructured data matters Often when we think of drug development data, we think of structured data that fits neatly into one or more research databases. But structured data is often directly supported by unstructured data such as experimental protocols, reaction conditions, lot numbers, run times, analyses, and research notes. As life sciences companies seek integrated views of data, they are typically finding diverse islands of data that seemingly have no relationship to other data in the organization. Information like sales reports or call center reports can be locked into siloed systems, and unavailable to the discovery process. Additionally, in the increasingly networked clinical environment, Web pages, instant messages, videos, scientific imaging, sales and marketing data, collaborative workspaces, and predictive modeling data are likely to be present within an organization, and each source potentially possesses information that can help to better inform specific efforts. Historically, content management solutions that had 21CFR Part 11 capabilities—electronic records and signatures—were focused mainly on content-enabling manufacturing-related processes. Today, life sciences companies have many standalone repositories, requiring different skills, service level agreements, and vendor support costs to manage them. With the amount of content doubling every three to six months, companies have recognized the need to manage unstructured content from the beginning, in order to increase employee productivity and operational efficiency. Using scalable and secure enterprise content management (ECM) solutions, organizations can better manage their unstructured content. These solutions can also be integrated with enterprise resource planning (ERP) systems or research systems, making content available immediately, in the context of the application and within the flow of the employee’s typical business activity. Administrative safeguards—such as content de-duplication—can also be applied within ECM systems, so documents are never recreated, eliminating redundant efforts, ensuring one source of truth, and maintaining content standards in the organization. Putting it in context Consolidating structured and unstructured information in a single system can greatly simplify access to relevant information when it is needed through contextual search. Using contextual filters, results can include therapeutic area, position in the value chain, semantic commonalities, technology-specific factors, specific researchers involved, or potential business impact. The use of taxonomies is essential to organizing information and enabling contextual searches. Taxonomy solutions are composed of a hierarchical tree that defines the relationship between different life science terms. When overlaid with additional indexing related to research and/or business processes, it becomes possible to effectively narrow down the amount of data that is returned during searches, as well as prioritize results based on specific criteria and/or prior search history. Thus, search results are more accurate and relevant to an employee’s day-to-day work. For example, a search for the word "tissue" by a lab researcher would return significantly different results than a search for the same word performed by someone in procurement. Of course, diverse data repositories, combined with the immense amounts of data present in an organization, necessitate that the data elements be regularly indexed and cached beforehand to enable reasonable search response times. In its simplest form, indexing of a single, consolidated data warehouse can be expected to be a relatively straightforward effort. However, organizations require the ability to index multiple data repositories, enabling a single search to reference multiple data sources and provide an integrated results listing. Security and compliance Beyond yielding efficiencies and supporting new insight, an enterprise search environment can support important security considerations as well as compliance initiatives. For example, the systems enable organizations to retain the relevance and the security of the indexed systems, so users can only see the results to which they are granted access. This is especially important as life sciences companies are working in an increasingly networked environment and need to provide secure, role-based access to information across multiple partners. Although not officially required by the 21 CFR Part 11 regulation, the U.S. Food and Drug Administraiton has begun to extend the type of content considered when performing relevant audits and discoveries. Having an ECM infrastructure that provides centralized management of all content enterprise-wide—with the ability to consistently apply records and retention policies along with the appropriate controls, validations, audit trails, and electronic signatures—is becoming increasingly critical for life sciences companies. Making the move Creating an enterprise-wide ECM environment requires moving large amounts of content into a single enterprise repository, a daunting and risk-laden initiative. The first key is to focus on data taxonomy, allowing content to be mapped across systems. The second is to take advantage new tools which can dramatically speed and reduce the cost of the data migration process through automation. Additional content need not be frozen while it is migrated, enabling productivity throughout the process. The ability to effectively leverage information into success has been gaining importance in the life sciences industry for years. The rapid adoption of enterprise content management, both in operational processes as well as in scientific management, are clear indicators that the companies are looking to use all available data to be better informed, improve decision making, minimize risk, and increase time to market, to maintain profitability and be more competitive. As more and more varieties and sources of information are brought under the strategic management umbrella, the ability to divine knowledge from the vast pool of information is increasingly difficult. Simple search engines and basic content management are increasingly unable to effectively extract the right information from the mountains of data available. By bringing these tools into context and integrating them with business processes and applications, we can effectively focus on the right decisions that make our organizations more profitable. More Information Oracle will be exhibiting at DIA 2012 in Philadelphia on June 25-27. Stop by our booth Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} (#2825) to learn more about the advantages of a centralized ECM strategy and see the Oracle WebCenter Content solution, our 21 CFR Part 11 compliant content management platform.

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  • Reviewing Retail Predictions for 2011

    - by David Dorf
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} I've been busy thinking about what 2012 and beyond will look like for retail, and I have some interesting predictions to share.  But before I go there, let’s first review this year’s predictions before making new ones for 2012. 1. Alternate Payments We've seen several alternate payment schemes emerge over the last two years, and 2011 may be the year one of them takes hold. Any competition that can drive down fees will be good for everyone. I'm betting that Apple will add NFC chips to their next version of the iPhone, then enable payments in stores using iTunes accounts on the backend. Paypal will continue to make inroads, and Isis will announce a pilot. The iPhone 4S did not contain an NFC chip, so we’ll have to continuing waiting for the iPhone 5. PayPal announced its moving into in-store payments, and Google launched its wallet in selected cities.  Overall I think the payment scene is heating up and that trend will continue. 2. Engineered Systems The industry is moving toward purpose-built appliances that are optimized across the entire stack. Oracle calls these "engineered systems" and the first two examples are Exadata and Exalogic, but there are other examples from other vendors. These are particularly important to the retail industry because of the volume of data that must be processed. There should be continued adoption in 2011. Oracle reports that Exadata is its fasting growing product, and at the recent OpenWorld it announced the SuperCluster and Exalytics products, both continuing the engineered systems trend. SAP’s HANA continues to receive attention, and IBM also seems to be moving in this direction. 3. Social Analytics There are lots of tools that provide insight into how a brand is perceived across popular internet sites, but as far as I know, these tools are not industry specific. The next step needs to mine the data and determine how it should influence retail operations. The data needs to help retailers determine how they create promotions, which products to stock, and how to keep consumers engaged. Social data alone does not provide the answers, but its one more data point that will help retailers make better decisions. Look for some vendor consolidation to help make this happen. In March, Salesforce.com acquired leading social monitoring vendor Radian6 and followed up with acquisitions of Heroku and Model Metrics. The notion of Social CRM seems to be going more mainstream now. 4. 2-D Barcodes Look for more QRCodes on shelf-tags, in newspaper circulars, and on billboards. It's a great portal from the physical world into the digital one that buys us time until augmented reality matures further. Nobody wants to type "www", backslash, and ".com" on their phones. QRCodes are everywhere. ‘Nuff said. 5. In the words of Microsoft, "To the Cloud!" My favorite "cloud application" is Evernote. If you take notes on your work laptop, you will inevitably need those notes on your home PC. And if you manage to solve that problem, you'll need to access them from your mobile phone. Evernote stores your notes in the cloud and provides easy ways to access them. Being able to access a service from anywhere and not having to worry about backups, upgrades, etc. is great. Retailers will start to rely on cloud services, both public and private, in the coming year. There were no shortage of announcements in this area: Amazon’s cloud-based Kindle Fire, Apple’s iCloud, Oracle’s Public Cloud, etc. I saw an interesting presentation showing how BevMo moved their systems to the cloud.  Seems like retailers are starting to consider the cloud for specific uses. 6. F-CommerceTop of Form Move over "E" and "M" so we can introduce "F-Commerce," which should go mainstream in 2011. Already several retailers have created small stores on Facebook, and it won't be long before Facebook becomes a full-fledged channel in the omni-channel world of retail. The battle between Facebook and Google will heat up over retail, where both stand to make lots of money. JCPenney and ASOS both put their entire catalogs on Facebook, and lots of other retailers have connected Facebook to their e-commerce site. I still think selling from the newsfeed is the best approach, and several retailers are trying that approach as well. I just don’t see Google+ as a threat to Facebook, so I think that battle is over.  I called 2011 The Year of F-Commerce, and that was probably accurate. Its good to look back at predictions, but we also have to think about what was missed.  I didn't see Amazon entering the tablet business with such a splash, although in hindsight it was obvious. Nor did I think HP would fall so far so fast.  Look for my 2012 predictions coming soon.

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  • Single Key Multiple Values Data Structure for one to many mapping

    - by nijhawan.saurabh
    Dictionaries are good, they are great to store Key / Value pairs but what if you want to store multiple values for a single key? Dictionaries would not allow duplicate keys. I came across a nice way to represent such a Data Structure using one of the Extension Method (ToLookup) present in System.Linq Namespace which converts an IEnumerable<T> to an ILookup<TKey, TElement>.   Now, there are two parameters this method expects (The other overload expects 3 parameters): IEnumerable<TSource> - This list would contain the actual data. Func<TSource, TKey> keySelector - The Delegate which which computes the keys   The method returns the following: ILookup<TKey, TElement>   This DS would store Keys and multiple values along those keys.   Let's see a small example:        12  using System;    13     using System.Collections.Generic;    14     using System.Linq;    15     16     /// <summary>    17     /// </summary>    18     internal class Program    19     {    20         #region Methods    21     22         /// <summary>    23         /// </summary>    24         /// <param name="args">    25         /// The args.    26         /// </param>    27         private static void Main(string[] args)    28         {    29             // Create an array of strings.    30             var list = new List<string> { "IceCream1", "Chocolate Moose", "IceCream2" };    31     32             // Generate a lookup Data Structure    33             ILookup<int, string> lookupDs = list.ToLookup(item => item.Length);    34     35           // Enumerate groupings.    36             foreach (var group in lookupDs)    37             {    38                 foreach (string element in group)    39                 {    40                     Console.WriteLine(element);    41                 }    42             }    43         } Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Right-Time Retail Part 1

    - by David Dorf
    This is the first in a three-part series. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Right-Time Revolution Technology enables some amazing feats in retail. I can order flowers for my wife while flying 30,000 feet in the air. I can order my groceries in the subway and have them delivered later that day. I can even see how clothes look on me without setting foot in a store. Who knew that a TV, diamond necklace, or even a car would someday be as easy to purchase as a candy bar? Can technology make a mattress an impulse item? Wake-up and your back is hurting, so you rollover and grab your iPad, then a new mattress is delivered the next day. Behind the scenes the many processes are being choreographed to make the sale happen. This includes moving data between systems with the least amount for friction, which in some cases is near real-time. But real-time isn’t appropriate for all the integrations. Think about what a completely real-time retailer would look like. A consumer grabs toothpaste off the shelf, and all systems are immediately notified so that the backroom clerk comes running out and pushes the consumer aside so he can replace the toothpaste on the shelf. Such a system is not only cost prohibitive, but it’s also very inefficient and ineffectual. Retailers must balance the realities of people, processes, and systems to find the right speed of execution. That’ what “right-time retail” means. Retailers used to sell during the day and count the money and restock at night, but global expansion and the Web have complicated that simplistic viewpoint. Our 24hr society demands not only access but also speed, which constantly pushes the boundaries of our IT systems. In the last twenty years, there have been three major technology advancements that have moved us closer to real-time systems. Networking is the first technology that drove the real-time trend. As systems became connected, it became easier to move data between them. In retail we no longer had to mail the daily business report back to corporate each day as the dial-up modem could transfer the data. That was soon replaced with trickle-polling, when sale transactions were occasionally sent from stores to corporate throughout the day, often through VSAT. Then we got terrestrial networks like DSL and Ethernet that allowed the constant stream of data between stores and corporate. When corporate could see the sales transactions coming from stores, it could better plan for replenishment and promotions. That drove the need for speed into the supply chain and merchandising, but for many years those systems were stymied by the huge volumes of data. Nordstrom has 150 million SKU/Store combinations when planning (RPAS); The Gap generates 110 million price changes during end-of-season (RPM); Argos does 1.78 billion calculations executed each day for replenishment planning (AIP). These areas are now being alleviated by the second technology, storage. The typical laptop disk drive runs at 5,400rpm with PCs stepping up to 7,200rpm and servers hitting 15,000rpm. But the platters can only spin so fast, so to squeeze more performance we’ve had to rely on things like disk striping. Then solid state drives (SSDs) were introduced and prices continue to drop. (Augmenting your harddrive with a SSD is the single best PC upgrade these days.) RAM continues to be expensive, but compressing data in memory has allowed more efficient use. So a few years back, Oracle decided to build a box that incorporated all these advancements to move us closer to real-time. This family of products, often categorized as engineered systems, combines the hardware and software so that they work together to provide better performance. How much better? If Exadata powered a 747, you’d go from New York to Paris in 42 minutes, and it would carry 5,000 passengers. If Exadata powered baseball, games would last only 18 minutes and Boston’s Fenway would hold 370,000 fans. The Exa-family enables processing more data in less time. So with faster networks and storage, that brings us to the third and final ingredient. If we continue to process data in traditional ways, we won’t be able to take advantage of the faster networks and storage. Enter what Harvard calls “The Sexiest Job of the 21st Century” – the data scientist. New technologies like the Hadoop-powered Oracle Big Data Appliance, Oracle Advanced Analytics, and Oracle Endeca Information Discovery change the way in which we organize data. These technologies allow us to extract actionable information from raw data at incredible speeds, often ad-hoc. So the foundation to support the real-time enterprise exists, but how does a retailer begin to take advantage? The most visible way is through real-time marketing, but I’ll save that for part 3 and instead begin with improved integrations for the assets you already have in part 2.

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  • Diving into OpenStack Network Architecture - Part 2 - Basic Use Cases

    - by Ronen Kofman
      rkofman Normal rkofman 4 138 2014-06-05T03:38:00Z 2014-06-05T05:04:00Z 3 2735 15596 Oracle Corporation 129 36 18295 12.00 Clean Clean false false false false EN-US X-NONE HE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:Arial; mso-bidi-theme-font:minor-bidi; mso-bidi-language:AR-SA;} In the previous post we reviewed several network components including Open vSwitch, Network Namespaces, Linux Bridges and veth pairs. In this post we will take three simple use cases and see how those basic components come together to create a complete SDN solution in OpenStack. With those three use cases we will review almost the entire network setup and see how all the pieces work together. The use cases we will use are: 1.       Create network – what happens when we create network and how can we create multiple isolated networks 2.       Launch a VM – once we have networks we can launch VMs and connect them to networks. 3.       DHCP request from a VM – OpenStack can automatically assign IP addresses to VMs. This is done through local DHCP service controlled by OpenStack Neutron. We will see how this service runs and how does a DHCP request and response look like. In this post we will show connectivity, we will see how packets get from point A to point B. We first focus on how a configured deployment looks like and only later we will discuss how and when the configuration is created. Personally I found it very valuable to see the actual interfaces and how they connect to each other through examples and hands on experiments. After the end game is clear and we know how the connectivity works, in a later post, we will take a step back and explain how Neutron configures the components to be able to provide such connectivity.  We are going to get pretty technical shortly and I recommend trying these examples on your own deployment or using the Oracle OpenStack Tech Preview. Understanding these three use cases thoroughly and how to look at them will be very helpful when trying to debug a deployment in case something does not work. Use case #1: Create Network Create network is a simple operation it can be performed from the GUI or command line. When we create a network in OpenStack the network is only available to the tenant who created it or it could be defined as “shared” and then it can be used by all tenants. A network can have multiple subnets but for this demonstration purpose and for simplicity we will assume that each network has exactly one subnet. Creating a network from the command line will look like this: # neutron net-create net1 Created a new network: +---------------------------+--------------------------------------+ | Field                     | Value                                | +---------------------------+--------------------------------------+ | admin_state_up            | True                                 | | id                        | 5f833617-6179-4797-b7c0-7d420d84040c | | name                      | net1                                 | | provider:network_type     | vlan                                 | | provider:physical_network | default                              | | provider:segmentation_id  | 1000                                 | | shared                    | False                                | | status                    | ACTIVE                               | | subnets                   |                                      | | tenant_id                 | 9796e5145ee546508939cd49ad59d51f     | +---------------------------+--------------------------------------+ Creating a subnet for this network will look like this: # neutron subnet-create net1 10.10.10.0/24 Created a new subnet: +------------------+------------------------------------------------+ | Field            | Value                                          | +------------------+------------------------------------------------+ | allocation_pools | {"start": "10.10.10.2", "end": "10.10.10.254"} | | cidr             | 10.10.10.0/24                                  | | dns_nameservers  |                                                | | enable_dhcp      | True                                           | | gateway_ip       | 10.10.10.1                                     | | host_routes      |                                                | | id               | 2d7a0a58-0674-439a-ad23-d6471aaae9bc           | | ip_version       | 4                                              | | name             |                                                | | network_id       | 5f833617-6179-4797-b7c0-7d420d84040c           | | tenant_id        | 9796e5145ee546508939cd49ad59d51f               | +------------------+------------------------------------------------+ We now have a network and a subnet, on the network topology view this looks like this: Now let’s dive in and see what happened under the hood. Looking at the control node we will discover that a new namespace was created: # ip netns list qdhcp-5f833617-6179-4797-b7c0-7d420d84040c   The name of the namespace is qdhcp-<network id> (see above), let’s look into the namespace and see what’s in it: # ip netns exec qdhcp-5f833617-6179-4797-b7c0-7d420d84040c ip addr 1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN     link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00     inet 127.0.0.1/8 scope host lo     inet6 ::1/128 scope host        valid_lft forever preferred_lft forever 12: tap26c9b807-7c: <BROADCAST,UP,LOWER_UP> mtu 1500 qdisc noqueue state UNKNOWN     link/ether fa:16:3e:1d:5c:81 brd ff:ff:ff:ff:ff:ff     inet 10.10.10.3/24 brd 10.10.10.255 scope global tap26c9b807-7c     inet6 fe80::f816:3eff:fe1d:5c81/64 scope link        valid_lft forever preferred_lft forever   We see two interfaces in the namespace, one is the loopback and the other one is an interface called “tap26c9b807-7c”. This interface has the IP address of 10.10.10.3 and it will also serve dhcp requests in a way we will see later. Let’s trace the connectivity of the “tap26c9b807-7c” interface from the namespace.  First stop is OVS, we see that the interface connects to bridge  “br-int” on OVS: # ovs-vsctl show 8a069c7c-ea05-4375-93e2-b9fc9e4b3ca1     Bridge "br-eth2"         Port "br-eth2"             Interface "br-eth2"                 type: internal         Port "eth2"             Interface "eth2"         Port "phy-br-eth2"             Interface "phy-br-eth2"     Bridge br-ex         Port br-ex             Interface br-ex                 type: internal     Bridge br-int         Port "int-br-eth2"             Interface "int-br-eth2"         Port "tap26c9b807-7c"             tag: 1             Interface "tap26c9b807-7c"                 type: internal         Port br-int             Interface br-int                 type: internal     ovs_version: "1.11.0"   In the picture above we have a veth pair which has two ends called “int-br-eth2” and "phy-br-eth2", this veth pair is used to connect two bridge in OVS "br-eth2" and "br-int". In the previous post we explained how to check the veth connectivity using the ethtool command. It shows that the two are indeed a pair: # ethtool -S int-br-eth2 NIC statistics:      peer_ifindex: 10 . .   #ip link . . 10: phy-br-eth2: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UP qlen 1000 . . Note that “phy-br-eth2” is connected to a bridge called "br-eth2" and one of this bridge's interfaces is the physical link eth2. This means that the network which we have just created has created a namespace which is connected to the physical interface eth2. eth2 is the “VM network” the physical interface where all the virtual machines connect to where all the VMs are connected. About network isolation: OpenStack supports creation of multiple isolated networks and can use several mechanisms to isolate the networks from one another. The isolation mechanism can be VLANs, VxLANs or GRE tunnels, this is configured as part of the initial setup in our deployment we use VLANs. When using VLAN tagging as an isolation mechanism a VLAN tag is allocated by Neutron from a pre-defined VLAN tags pool and assigned to the newly created network. By provisioning VLAN tags to the networks Neutron allows creation of multiple isolated networks on the same physical link.  The big difference between this and other platforms is that the user does not have to deal with allocating and managing VLANs to networks. The VLAN allocation and provisioning is handled by Neutron which keeps track of the VLAN tags, and responsible for allocating and reclaiming VLAN tags. In the example above net1 has the VLAN tag 1000, this means that whenever a VM is created and connected to this network the packets from that VM will have to be tagged with VLAN tag 1000 to go on this particular network. This is true for namespace as well, if we would like to connect a namespace to a particular network we have to make sure that the packets to and from the namespace are correctly tagged when they reach the VM network. In the example above we see that the namespace interface “tap26c9b807-7c” has vlan tag 1 assigned to it, if we examine OVS we see that it has flows which modify VLAN tag 1 to VLAN tag 1000 when a packet goes to the VM network on eth2 and vice versa. We can see this using the dump-flows command on OVS for packets going to the VM network we see the modification done on br-eth2: #  ovs-ofctl dump-flows br-eth2 NXST_FLOW reply (xid=0x4):  cookie=0x0, duration=18669.401s, table=0, n_packets=857, n_bytes=163350, idle_age=25, priority=4,in_port=2,dl_vlan=1 actions=mod_vlan_vid:1000,NORMAL  cookie=0x0, duration=165108.226s, table=0, n_packets=14, n_bytes=1000, idle_age=5343, hard_age=65534, priority=2,in_port=2 actions=drop  cookie=0x0, duration=165109.813s, table=0, n_packets=1671, n_bytes=213304, idle_age=25, hard_age=65534, priority=1 actions=NORMAL   For packets coming from the interface to the namespace we see the following modification: #  ovs-ofctl dump-flows br-int NXST_FLOW reply (xid=0x4):  cookie=0x0, duration=18690.876s, table=0, n_packets=1610, n_bytes=210752, idle_age=1, priority=3,in_port=1,dl_vlan=1000 actions=mod_vlan_vid:1,NORMAL  cookie=0x0, duration=165130.01s, table=0, n_packets=75, n_bytes=3686, idle_age=4212, hard_age=65534, priority=2,in_port=1 actions=drop  cookie=0x0, duration=165131.96s, table=0, n_packets=863, n_bytes=160727, idle_age=1, hard_age=65534, priority=1 actions=NORMAL   To summarize we can see that when a user creates a network Neutron creates a namespace and this namespace is connected through OVS to the “VM network”. OVS also takes care of tagging the packets from the namespace to the VM network with the correct VLAN tag and knows to modify the VLAN for packets coming from VM network to the namespace. Now let’s see what happens when a VM is launched and how it is connected to the “VM network”. Use case #2: Launch a VM Launching a VM can be done from Horizon or from the command line this is how we do it from Horizon: Attach the network: And Launch Once the virtual machine is up and running we can see the associated IP using the nova list command : # nova list +--------------------------------------+--------------+--------+------------+-------------+-----------------+ | ID                                   | Name         | Status | Task State | Power State | Networks        | +--------------------------------------+--------------+--------+------------+-------------+-----------------+ | 3707ac87-4f5d-4349-b7ed-3a673f55e5e1 | Oracle Linux | ACTIVE | None       | Running     | net1=10.10.10.2 | +--------------------------------------+--------------+--------+------------+-------------+-----------------+ The nova list command shows us that the VM is running and that the IP 10.10.10.2 is assigned to this VM. Let’s trace the connectivity from the VM to VM network on eth2 starting with the VM definition file. The configuration files of the VM including the virtual disk(s), in case of ephemeral storage, are stored on the compute node at/var/lib/nova/instances/<instance-id>/. Looking into the VM definition file ,libvirt.xml,  we see that the VM is connected to an interface called “tap53903a95-82” which is connected to a Linux bridge called “qbr53903a95-82”: <interface type="bridge">       <mac address="fa:16:3e:fe:c7:87"/>       <source bridge="qbr53903a95-82"/>       <target dev="tap53903a95-82"/>     </interface>   Looking at the bridge using the brctl show command we see this: # brctl show bridge name     bridge id               STP enabled     interfaces qbr53903a95-82          8000.7e7f3282b836       no              qvb53903a95-82                                                         tap53903a95-82    The bridge has two interfaces, one connected to the VM (“tap53903a95-82 “) and another one ( “qvb53903a95-82”) connected to “br-int” bridge on OVS: # ovs-vsctl show 83c42f80-77e9-46c8-8560-7697d76de51c     Bridge "br-eth2"         Port "br-eth2"             Interface "br-eth2"                 type: internal         Port "eth2"             Interface "eth2"         Port "phy-br-eth2"             Interface "phy-br-eth2"     Bridge br-int         Port br-int             Interface br-int                 type: internal         Port "int-br-eth2"             Interface "int-br-eth2"         Port "qvo53903a95-82"             tag: 3             Interface "qvo53903a95-82"     ovs_version: "1.11.0"   As we showed earlier “br-int” is connected to “br-eth2” on OVS using the veth pair int-br-eth2,phy-br-eth2 and br-eth2 is connected to the physical interface eth2. The whole flow end to end looks like this: VM è tap53903a95-82 (virtual interface)è qbr53903a95-82 (Linux bridge) è qvb53903a95-82 (interface connected from Linux bridge to OVS bridge br-int) è int-br-eth2 (veth one end) è phy-br-eth2 (veth the other end) è eth2 physical interface. The purpose of the Linux Bridge connecting to the VM is to allow security group enforcement with iptables. Security groups are enforced at the edge point which are the interface of the VM, since iptables nnot be applied to OVS bridges we use Linux bridge to apply them. In the future we hope to see this Linux Bridge going away rules.  VLAN tags: As we discussed in the first use case net1 is using VLAN tag 1000, looking at OVS above we see that qvo41f1ebcf-7c is tagged with VLAN tag 3. The modification from VLAN tag 3 to 1000 as we go to the physical network is done by OVS  as part of the packet flow of br-eth2 in the same way we showed before. To summarize, when a VM is launched it is connected to the VM network through a chain of elements as described here. During the packet from VM to the network and back the VLAN tag is modified. Use case #3: Serving a DHCP request coming from the virtual machine In the previous use cases we have shown that both the namespace called dhcp-<some id> and the VM end up connecting to the physical interface eth2  on their respective nodes, both will tag their packets with VLAN tag 1000.We saw that the namespace has an interface with IP of 10.10.10.3. Since the VM and the namespace are connected to each other and have interfaces on the same subnet they can ping each other, in this picture we see a ping from the VM which was assigned 10.10.10.2 to the namespace: The fact that they are connected and can ping each other can become very handy when something doesn’t work right and we need to isolate the problem. In such case knowing that we should be able to ping from the VM to the namespace and back can be used to trace the disconnect using tcpdump or other monitoring tools. To serve DHCP requests coming from VMs on the network Neutron uses a Linux tool called “dnsmasq”,this is a lightweight DNS and DHCP service you can read more about it here. If we look at the dnsmasq on the control node with the ps command we see this: dnsmasq --no-hosts --no-resolv --strict-order --bind-interfaces --interface=tap26c9b807-7c --except-interface=lo --pid-file=/var/lib/neutron/dhcp/5f833617-6179-4797-b7c0-7d420d84040c/pid --dhcp-hostsfile=/var/lib/neutron/dhcp/5f833617-6179-4797-b7c0-7d420d84040c/host --dhcp-optsfile=/var/lib/neutron/dhcp/5f833617-6179-4797-b7c0-7d420d84040c/opts --leasefile-ro --dhcp-range=tag0,10.10.10.0,static,120s --dhcp-lease-max=256 --conf-file= --domain=openstacklocal The service connects to the tap interface in the namespace (“--interface=tap26c9b807-7c”), If we look at the hosts file we see this: # cat  /var/lib/neutron/dhcp/5f833617-6179-4797-b7c0-7d420d84040c/host fa:16:3e:fe:c7:87,host-10-10-10-2.openstacklocal,10.10.10.2   If you look at the console output above you can see the MAC address fa:16:3e:fe:c7:87 which is the VM MAC. This MAC address is mapped to IP 10.10.10.2 and so when a DHCP request comes with this MAC dnsmasq will return the 10.10.10.2.If we look into the namespace at the time we initiate a DHCP request from the VM (this can be done by simply restarting the network service in the VM) we see the following: # ip netns exec qdhcp-5f833617-6179-4797-b7c0-7d420d84040c tcpdump -n 19:27:12.191280 IP 0.0.0.0.bootpc > 255.255.255.255.bootps: BOOTP/DHCP, Request from fa:16:3e:fe:c7:87, length 310 19:27:12.191666 IP 10.10.10.3.bootps > 10.10.10.2.bootpc: BOOTP/DHCP, Reply, length 325   To summarize, the DHCP service is handled by dnsmasq which is configured by Neutron to listen to the interface in the DHCP namespace. Neutron also configures dnsmasq with the combination of MAC and IP so when a DHCP request comes along it will receive the assigned IP. Summary In this post we relied on the components described in the previous post and saw how network connectivity is achieved using three simple use cases. These use cases gave a good view of the entire network stack and helped understand how an end to end connection is being made between a VM on a compute node and the DHCP namespace on the control node. One conclusion we can draw from what we saw here is that if we launch a VM and it is able to perform a DHCP request and receive a correct IP then there is reason to believe that the network is working as expected. We saw that a packet has to travel through a long list of components before reaching its destination and if it has done so successfully this means that many components are functioning properly. In the next post we will look at some more sophisticated services Neutron supports and see how they work. We will see that while there are some more components involved for the most part the concepts are the same. @RonenKofman

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  • Building services with .Net Part 1

    - by Allan Rwakatungu
    On the 26th of May 2010 , I made a presentation to the .NET user group meeting (thanks to Malisa Ncube for organizing this event every month … ). If you missed my presentation , we talked about why we should all be building services … better still using the .NET framework. This blog post is an introduction to services , why you would want to build services and how you can build services using the .NET framework. What is a service? OASIS defines service as "a mechanism to enable access to one or more capabilities, where the access is provided using a prescribed interface and is exercised consistent with constraints and policies as specified by the service description." [1]. If the above definition sounds to academic , you can also define a service as loosely coupled units of functionality that have no calls to each other embedded in the. Instead of services embedding calls to each other in their service code they use defined protocols that describe how services pass and parse messages. This is a good way to think about services if you’re from an objected oriented background. While in object oriented programming functions make calls to each other, in service oriented programming, functions pass messages between each other. Why would you want to use services? 1. If your enterprise architecture looks like this   Services are the building blocks for SOA . With SOA you can move away from the sphaggetti infrastructure that is common in most enterprises. The complexity or lack of visibility of the integration points in your enterprises makes it difficult and costly to implement new initiatives and changes into the business - and even impossible in some cases - as it is not possible to identify the impact a change in one system might have to other systems. With services you can move to an architecture like this Your building blocks from Spaghetti infrastructure to something that is more well-defined and manageable to achieve cost efficiency and not least business agility - enabling you to react to changes in the market with speed and achieve operational efficiency and control are services. 2. If you want to become the Gates or Zuckerburger. Have you heard about Web 2.0 ? Mashups? Software as a service (SAAS) ? Cloud computing ?   They all offer you the opportunity to have scalable but low cost business models and they built using services.  Some of my favorite companies that leverage services for their business models include  https://www.salesforce.com/ (cloud CRM) http://www. twitter.com (more people use twitter clients built by 3rd parties than their official clients) http://www.kayak.com/ (compares data from other travel sites to give information to users in one location) Services with the .NET framework      If you are a .NET developer and you want to develop services, Windows Communication Framework (WCF) is the tool for you. WCF is Microsoft’s unified programming model (service model) for building service oriented applications. ( Before .NET 3.0 you had several models for programming services in .NET including .NET remoting, Web services (ASMX), COM +, Microsoft Messaging queuing (MSMQ) etc, after .NET 3.0 the programming model was unified into one i.e. WCF ). Windows Communication Framework (WCF) provides you 1. An Software Development Kit (SDK) for creating SOA applications 2. A runtime for running services on the Windows platform Why should you use Windows Communication Foundation if you’re programming services?   1. It supports interoperable and open standards e.g. WS* protocols for programming SOAP services 2. It has a unified programming model. Whether you use TCP or Http or Pipes or transmitting using Messaging Queues, programmers need to learn just one way to program. Previously you had .NET remoting, MSMQ, Web services, COM+ and they were all done differently 3. Productive programming model You don’t have to worry about all the plumbing involved to write services. You have a rich declarative programming model to add stuff like logging, transactions, and reliable messages in-built in the Windows Communication Framework. Understanding services in WCF The basic principles of WCF are as easy as ABC A – Address This is where the service is located B- Binding This describes how you communicate with the service e.g. Use TCP, HTTP or both. How to exchange security information with the service etc. C – Contract This defines what the service can do. E.g. Pay water bill, Make a phone call A - Addresses In WCF, an address is a combination of transport, server name, port and path Example addresses may include http://localhost:8001 net.tcp://localhost:8002/MyService net.pipe://localhost/MyPipe net.msmq://localhost/private/MyService net.msmq://localhost/MyService B- Binding   There are numerous ways to communicate with services , different ways that a message can be formatted/sent/secured, that allows you to tailor your service for the compatibility/performance you require for your solution. Transport You can use HTTP TCP MSMQ , Named pipes, Your own custom transport etc Message You  can send a plain text binary, Message Transmission Optimization Mechanism (MTOM) message Communication security No security Transport security Message security Authenticating and authorizing callers etc Behaviour You service can support Transactions Be reliable Use queues Support ajax etc C - Contract You define what your service can do using Service contracts :- Define operations that your service can do, communications and behaviours Data contracts :- Define the messages that are passed from and into your service and how they are formatted Fault contracts :- Defines errors types in your service   As an example, suppose your service service shows money. You define your service contract using a interface [ServiceContract] public interface IShowMeTheMoney {   [OperationContract]    Money Show(); } You define the data contract by annotating a class it with the Data Contract attribute and fields you want to pass in the message as Data Members. (Note:- In the latest versions of WCF you dont have to use attributes if you passing all the objects properties in the message) [DataContract] public Money {   [DataMember]   public string Currency { get; set; }   [DataMember]   public Decimal Amount { get; set; }   public string Comment { get; set; } } Features of Windows Communication Foundation Windows Communication Foundation is not only simple but feature rich , offering you several options to tweak your service to fit your business requirements. Some of the features of WCF include 1. Workflow services You can combine WCF with Windows WorkFlow Foundation (WWF) to write workflow type services 2. Control how your data (messages) are transferred and serialized e.g. you can serialize your business objects as XML or binary 3. control over session management , instance creation and concurrency management without writing code if you like 4. Queues and reliable sessions. You can store messages from the sending client and later forward them to the receiving application. You can also guarantee that messages will arrive at their destincation. 5.Transactions:  You can have different services participate in a transaction operations that can be rolled back if needed 6. Security. WCF has rich features for authorization and authentication  as well as keep audit trails 7. Web programming model. WCF allows developers to expose services as non SOAP endpoints 8. Inbuilt features that you can use to write JSON and services that support AJAX applications And lots more In my next blog I will show you how you can use WCF features to write a real world business service.               Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 ]] /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Oracle WebCenter Partner Program

    - by kellsey.ruppel
    In competitive marketplaces, your company needs to quickly respond to changes and new trends, in order to open opportunities and build long-term growth. Oracle has a variety of next-generation services, solutions and resources that will leverage the differentiators in your offerings. Name your partnering needs: Oracle has the answer. This week we’d like to focus on Partners and the value your organization can gain from working with the Oracle PartnerNetwork. The Oracle PartnerNetwork will empower your company with exceptional resources to distinguish your offerings from the competition, seize opportunities, and increase your sales. We’re happy to welcome Christine Kungl, and Brian Buzzell, from Oracle’s World Wide Alliances & Channels (WWA&C) WebCenter Partner Enablement team, as today’s guests on the Oracle WebCenter blog. Q: What is the Oracle PartnerNetwork (OPN)?A: Christine: Oracle’s PartnerNetwork (OPN) is a collaborative partnership which allows registered companies specific added value resources to help differentiate themselves from their competition. Through OPN programs it provides companies the ability to seize and target opportunities, educate and train their teams, and leverage unparalleled opportunity given Oracle’s large market footprint. OPN’s multi-level programs are targeted at different levels allowing companies to grow and evolve with Oracle based on their business needs.  As part of their OPN memberships partners are encouraged to become OPN Specialized allowing those partners additional differentiation in Oracle’s Partner Network Community.  Q: What is an OPN Specialization and what resources are available for Specialized Partners?A: Brian: Oracle wanted a better way for our partners to differentiate their special skills and expertise, as well a more effective way to communicate that difference to customers.  Oracle’s expanding product portfolio demanded that we be able to identify partners with significant product knowledge—those who had made an investment in Oracle and a continuing commitment to deliver Oracle solutions. And with more than 30,000 Oracle partners around the world, Oracle needed a way for our customers to choose the right partner for their business. So how did Oracle meet this need? With the new partner program:  Oracle PartnerNetwork (OPN) Specialized. In this new program, Oracle partners are: Specialized :  Differentiating themselves from the competition with expertise that set them apart Recognized:  Being acknowledged for investing in becoming Oracle experts in specialized areas. Preferred :  Connecting with potential customers who are seeking  value-added solutions for their business OPN Specialized provides all partners with educational opportunities, training, and tools specially designed to build competency and grow business.  Partners can serve their customers better through key resources:OPN Specialized Knowledge Zones – Located on the updated and enhanced OPN portal— provide a single point of entry for all education and training information for Oracle partners. Enablement 2.0 Resources —Enablement 2.0 helps Oracle partners build their competencies and skills through a variety of educational opportunities and expanded training choices. These resources include: Enablement 2.0 “Boot camps” provide three-tiered learning levels that help jump-start partner training The role-based training covers Oracle’s application and technology products and offers a combination of classroom lectures, hands-on lab exercises, and case studies. Enablement 2.0 Interactive guided learning paths (GLPs) with recommendations on how to achieve specialization Upgraded partner solution kits Enhanced, specialized business centers available 24/7 around the globe on the OPN portal OPN Competency Center—Tracking ProgressThe OPN Competency Center keeps track as a partner applies for and achieves specialization in selected areas. You start with an assessment that compares your organization’s current skills and experience with the requirements for specialization in the area you have chosen. The OPN Competency Center then provides a roadmap that itemizes the skills and the knowledge you need to earn specialized status. In summary, OPN Specialization not only includes key training resources but a way to track and show progression for your partner organization. Q: What is are the OPN Membership Levels and what are the benefits?A:  Christine: The base OPN membership levels are: Remarketer: At the Remarketer level, retailers can choose to resell select Oracle products with the backing of authorized, regionally located, value-added distributors (VADs). The Remarketer level has no fees and no partner agreement with Oracle, but does offer online training and sales tools through the OPN portal.Program Details: RemarketerSilver Level: The Silver level is for Oracle partners who are focused on reselling and developing business with products ordered through the Oracle 1-Click Ordering Program. The Silver level provides a cost-effective, yet scalable way for partners to start an OPN Specialized membership and offers a substantial set of benefits that lets partners increase their competitive positioning. Program Details: SilverGold Level: Gold-level partners have the ability to specialize, helping them grow their business and create differentiation in the marketplace. Oracle partners at the Gold level can develop, sell, or implement the full stack of Oracle solutions and can apply to resell Oracle Applications.Program Details: GoldPlatinum Level: The Platinum level is for Oracle partners who want the highest level of benefits and are committed to reaching a minimum of five specializations. Platinum partners are recognized for their expertise in a broad range of products and technology, and receive dedicated support from Oracle.Program Details: PlatinumIn addition we recently introduced a new level:Diamond Level: This level is the most prestigious level of OPN Specialized. It allows companies to differentiate further because of their focused depth and breadth of their expertise. Program Details: DiamondSo as you can see there are various levels cost effective ways that Partners can get assistance, differentiation through OPN membership. Q: What role does the Oracle's World Wide Alliances & Channels (WWA&C), Partner Enablement teams and the WebCenter Community play?  A: Brian: Oracle’s WWA&C teams are responsible for manage relationships, educating their teams, creating go-to-market solutions and fostering communities for Oracle partners worldwide.  The WebCenter Partner Enablement Middleware Team is tasked to create, manage and distribute Specialization resources for the WebCenter Partner community. Q: What WebCenter Specializations are currently available?A: Christine:  As of now here are the following WebCenter Specializations and their availability: Oracle WebCenter Portal Specialization (Oracle WebCenter Portal): Available NowThe Oracle WebCenter Specialization provides insight into the following products: WebCenter Services, WebCenter Spaces, and WebLogic Portal.Oracle WebCenter Specialized Partners can efficiently use Oracle WebCenter products to create social applications, enterprise portals, communities, composite applications, and Internet or intranet Web sites on a standards-based, service-oriented architecture (SOA). The suite combines the development of rich internet applications; a multi-channel portal framework; and a suite of horizontal WebCenter applications, which provide content, presence, and social networking capabilities to create a highly interactive user experience. Oracle WebCenter Content Specialization: Available NowThe Oracle WebCenter Content Specialization provides insight into the following products; Universal Content Management, WebCenter Records Management, WebCenter Imaging, WebCenter Distributed Capture, and WebCenter Capture.Oracle WebCenter Content Specialized Partners can efficiently build content-rich business applications, reuse content, and integrate hundreds of content services with other business applications. This allows our customers to decrease costs, automate processes, reduce resource bottlenecks, share content effectively, minimize the number of lost documents, and better manage risk. Oracle WebCenter Sites Specialization: Available Q1 2012Oracle WebCenter Sites is part of the broader Oracle WebCenter platform that provides organizations with a complete customer experience management solution.  Partners that align with the new Oracle WebCenter Sites platform allow their customers organizations to: Leverage customer information from all channels and systems Manage interactions across all channels Unify commerce, merchandising, marketing, and service across all channels Provide personalized, choreographed consumer journeys across all channels Integrate order orchestration, supply chain management and order fulfillment Q: What criteria does the Partner organization need to achieve Specialization? What about individual Sales, PreSales & Implementation Specialist/Technical consultants?A: Brian: Each Oracle WebCenter Specialization has unique Business Criteria that must be met in order to achieve that Specialization.  This includes a unique number of transactions (co-sell, re-sell, and referral), customer references and then unique number of specialists as part of a partner team (Sales, Pre-Sales, Implementation, and Support).   Each WebCenter Specialization provides training resources (GLPs, BootCamps, Assessments and Exams for individuals on a partner’s staff to fulfill those requirements.  That criterion can be found for each Specialization on the Specialize tab for each WebCenter Knowledge Zone.  Here are the sample criteria, recommended courses, exams for the WebCenter Portal Specialization: WebCenter Portal Specialization Criteria Q: Do you have any suggestions on the best way for partners to get started if they would like to know more?A: Christine:   The best way to start is for partners is look at their business and core Oracle team focus and then look to become specialized in one or more areas.  Once you have selected the Specializations that are right for your business, you need to follow the first 3 key steps described below. The fourth step outlines the additional process to follow if you meet the criteria to be Advanced Specialized. Note that Step 4 may not be done without first following Steps 1-3.1. Join the Knowledge Zone(s) where you want to achieve Specialized status Go to the Knowledge Zone lick on the "Why Partner" tab Click on the "Join Knowledge Zone" link 2. Meet the Specialization criteria - Define and implement plans in your organization to achieve the competency and business criteria targets of the Specialization. (Note: Worldwide OPN members at the Gold, Platinum, or Diamond level and their Associates at the Gold, Platinum, or Diamond level may count their collective resources to meet the business and competency criteria required for specialization in this area.) 3. Apply for Specialization – when you have met the business and competency criteria required, inform Oracle by completing the following steps: Click on the "Specialize" tab in the Knowledge Zone Click on the "Apply Now" button Complete the online application form Oracle will validate the information provided, and once approved, you will receive notification from Oracle of your awarded Specialized status. Need more information? Access our Step by Step Guide (PDF) 4. Apply for Advanced Specialization (Optional) – If your company has on staff 50 unique Certified Implementation Specialists in your company's approved Specialization's product set, let Oracle know by following these steps: Ensure that you have 50 or more unique individuals that are Certified Implementation Specialists in the specific Specialization awarded to your company If you are pooling resources from another Associate or Worldwide entity, ensure you know that company’s name and country Have your Oracle PRM Administrator complete the online Advanced Specialization Application Oracle will validate the information provided, and once approved, you will receive notification from Oracle of your awarded Advanced Specialized status. There are additional resources on OPN as well as the broader WebCenter Community: v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • ADDS: 1 - Introducing and designing

    - by marc dekeyser
    Normal 0 false false false EN-GB X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;} What is ADDS?  Every Microsoft oriented infrastructure in today's enterprises will depend largely on the active directory version built by Microsoft. It is the foundation stone on which all other products (Exchange, update services, office communicator, the system center family, etc) rely on to get their information. And that is just looking at it from an infrastructure perspective. A well designed and implemented Active Directory implementation makes life for IT personnel and user alike a lot easier. Centralised management and the abilities opened up  by having it in place are ample.  But what is Active Directory Domain Services? We can look at ADDS as a centralised directory containing all objects your infrastructure runs on in one way or another. Since it is a Microsoft product you'll obviously not be seeing linux or mac clients listed in here (exceptions exist) but in general we can say it contains everything your company has in place in one form or another.  The domain name services. The domain naming service (or DNS for short) is a service which translates IP address (the identifiers for each computer in your domain) into readable and easy to understand names. This service is a prequisite for ADDA to work and having wrong record in a DNS server will make any ADDS service fail. Generally speaking a DNS service will be run on the same server as the ADDS service but it is worth wile to remember that this is not necessary. You could, for example, run your DNS services on a linux box (which would need special preparing to host an ADDS integrated DNS zone) and run the ADDS service of another box… Where to start? If the aim is to put in place a first time implementation of ADDS in your enterprise there are plenty of things to consider depending on what you are going to do in the long run. Great care has to be taken when first designing and implementing as having it set up wrong will cause a headache down the line. It is for that reason that I like to start building from the bottom up and start with a generic installation of ADDS (which will still differ for every client) and make it adaptable for future services which can hook in to the existing environment. Adapting existing environments is out of scope for this document (and series) although it is possible to take the pointers and change your existing environment to run in a smoother manor. Take great care when changing things as one small slip of the hand can give you a forest wide failure… Whenever starting with an ADDS deployment I ask the client the following questions:  What are your long term plans and goals?  How flexible do you want it? Are you currently linux heavy and want to keep this or can we go for an all Microsoft design? Those three questions should give some sort of indicator what direction can be taken and if the client has thought about some things themselves :).  The technical side of things  What is next to consider is what kind of infrastructure is already in place. For these series I'll keep it simple and introduce some general concepts without going in to depth on integrating ADDS with other DNS services.  Building from the ground up means we need to consider our layers on which our infrastructure will rely. In my view that goes as follows:  Network (WAN/LAN links and physical sites DNS Namespacing All in one domain or split up in different domains/forests? Security (both for ADDS and physical sites) The network side of things  Looking at how the network is currently set up can potentially teach us a large deal about the client. Do they have multiple physical site? What network speeds exist between these sites, etc… Depending on this information we will design our site links (which controls replication) in future stages. DNS Namespacing Maybe the single most intresting thing to know is what the domain will be named (ADDS will need a DNS domain with the same name) and where this will be hosted. Note that active directory can be set up with a singe name (aka contoso instead of contoso.com) but it is highly recommended to never do this. If you do end up with a domain like that for some reason there will be a lot of services that are going to give you good grief in the future (exchange being one of them). So one of the best practises would be always to use a double name (contoso.com or contoso.lan for example). Internal namespace A single namespace is just what it sounds like. You have a DNS domain which is different internally from what the client has as an external namespace. f.e. contoso.com as an external name (out on the internet) and contoso.lan on the internal network. his setup is has its advantages in that you have more obscurity from the internet in the DNS side of this but it will require additional work to publish services to the web. External namespace Quite like the internal namespace only here you do not differ the internal namespace of the company from what is known on the internet. In this implementation you would host your own DNS servers for the external domain inside the network. Or in other words, any external computer doing a DNS lookup would contact your internal DNS server for the resolution. Generally speaking this set up is a bad idea from the security side of things. Split DNS Whilst using an external namespace design is fairly easy it involves a lot of security risks. Opening up you ADDS DSN servers for lookups exposes your entire network to the internet and should be avoided at any cost. And that is where the "split DNS" design comes in. In this setup up would still have the same namespace internally and externally but you would be using different DNS servers for lookups on the external network who have no records of your internal resources unless you explicitly publish them. All in one or not? In determining your active directory design you can look at the following possibilities:  Single forest, Single domain Single forest, multiple domains Multiple forests, multiple domains I've listed the possibilities for design in increasing order of administrative magnitude. Microsoft recommends trying to use a single forest, single domain in as much situations as possible. It is, however, always possible that you require your services to be seperated from your users in a resource forest with trusts set up between the different forests. To start out I would go with the single forest design to avoid complexity unless there are strict requirements to have multiple forests. Security What kind of security is required on the domain and does this reflect the physical security on the sites? Not every client can afford to have a domain controller in a secluded server room on every site and it is exactly for that reason that Microsoft introduced the RODC (read only domain controller). A RODC is a domain controller that has been limited in functionality, in essence it will only cache the data you explicitly tell it to cache and in the case of a DC compromise (it being stolen) only a limited number of accounts will need to be affected. Th- Th- Th- That’s all folks! Well at least for now! In future editions of this series we’ll be walking through the different task that need to be done and the thought which needs to be put in to it. But for all editions we’ll be going from the concept of running a single forest, single domain with a split DNS setup… See you next time!

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  • Right-Time Retail Part 3

    - by David Dorf
    This is part three of the three-part series.  Read Part 1 and Part 2 first. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Right-Time Marketing Real-time isn’t just about executing faster; it extends to interactions with customers as well. As an industry, we’ve spent many years analyzing all the data that’s been collected. Yes, that data has been invaluable in helping us make better decisions like where to open new stores, how to assort those stores, and how to price our products. But the recent advances in technology are now making it possible to analyze and deliver that data very quickly… fast enough to impact a potential sale in near real-time. Let me give you two examples. Salesmen in car dealerships get pretty good at sizing people up. When a potential customer walks in the door, it doesn’t take long for the salesman to figure out the revenue at stake. Is this person a real buyer, or just looking for a fun test drive? Will this person buy today or three months from now? Will this person opt for the expensive packages, or go bare bones? While the salesman certainly asks some leading questions, much of information is discerned through body language. But body language doesn’t translate very well over the web. Eloqua, which was acquired by Oracle earlier this year, reads internet body language. By tracking the behavior of the people visiting your web site, Eloqua categorizes visitors based on their propensity to buy. While Eloqua’s roots have been in B2B, we’ve been looking at leveraging the technology with ATG to target B2C. Knowing what sites were previously visited, how often the customer has been to your site recently, and how long they’ve spent searching can help understand where the customer is in their purchase journey. And knowing that bit of information may be enough to help close the deal with a real-time offer, follow-up email, or online customer service pop-up. This isn’t so different from the days gone by when the clerk behind the counter of the corner store noticed you were lingering in a particular aisle, so he walked over to help you compare two products and close the sale. You appreciated the personalized service, and he knew the value of the long-term relationship. Move that same concept into the digital world and you have Oracle’s CX Suite, a cloud-based offering of end-to-end customer experience tools, assembled primarily from acquisitions. Those tools are Oracle Marketing (Eloqua), Oracle Commerce (ATG, Endeca), Oracle Sales (Oracle CRM On Demand), Oracle Service (RightNow), Oracle Social (Collective Intellect, Vitrue, Involver), and Oracle Content (Fatwire). We are providing the glue that binds the CIO and CMO together to unleash synergies that drive the top-line higher, and by virtue of the cloud-approach, keep costs at bay. My second example of real-time marketing takes place in the store but leverages the concepts of Web marketing. In 1962 the decline of personalized service in retail began. Anyone know the significance of that year? That’s when Target, K-Mart, and Walmart each opened their first stores, and over the succeeding years the industry chose scale over personal service. No longer were you known as “Jane with the snotty kid so make sure we check her out fast,” but you suddenly became “time-starved female age 20-30 with kids.” I’m not saying that was a bad thing – it was the right thing for our industry at the time, and it enabled a huge amount of growth, cheaper prices, and more variety of products. But scale alone is no longer good enough. Today’s sophisticated consumer demands scale, experience, and personal attention. To some extent we’ve delivered that on websites via the magic of cookies, your willingness to log in, and sophisticated data analytics. What store manager wouldn’t love a report detailing all the visitors to his store, where they came from, and which products that examined? People trackers are getting more sophisticated, incorporating infrared, video analytics, and even face recognition. (Next time you walk in front on a mannequin, don’t be surprised if it’s looking back.) But the ultimate marketing conduit is the mobile phone. Since each mobile phone emits a unique number on WiFi networks, it becomes the cookie of the physical world. Assuming congress keeps privacy safeguards reasonable, we’ll have a win-win situation for both retailers and consumers. Retailers get to know more about the consumer’s purchase journey, and consumers get higher levels of service with the retailer. When I call my bank, a couple things happen before the call is connected. A reverse look-up on my phone number identifies me so my accounts can be retrieved from Siebel CRM. Then the system anticipates why I’m calling based on recent transactions. In this example, it sees that I was just charged a foreign currency fee, so it assumes that’s the reason I’m calling. It puts all the relevant information on the customer service rep’s screen as it connects the call. When I complain about the fee, the rep immediately sees I’m a great customer and I travel lots, so she suggests switching me to their traveler’s card that doesn’t have foreign transaction fees. That technology is powered by a product called Oracle Real-Time Decisions, a rules engine built to execute very quickly, basically in the time it takes the phone to ring once. So let’s combine the power of that product with our new-found mobile cookie and provide contextual customer interactions in real-time. Our first opportunity comes when a customer crosses a pre-defined geo-fence, typically a boundary around the store. Context is the key to our interaction: that’s the customer (known or anonymous), the time of day and day of week, and location. Thomas near the downtown store on a Wednesday at noon means he’s heading to lunch. If he were near the mall location on a Saturday morning, that’s a completely different context. But on his way to lunch, we’ll let Thomas know that we’ve got a new shipment of ASICS running shoes on display with a simple text message. We used the context to look-up Thomas’ past purchases and understood he was an avid runner. We used the fact that this was lunchtime to select the type of message, in this case an informational message instead of an offer. Thomas enters the store, phone in hand, and walks to the shoe department. He scans one of the new ASICS shoes using the convenient QR Codes we provided on the shelf-tags, but then he starts scanning low-end Nikes. Each scan is another opportunity to both learn from Thomas and potentially interact via another message. Since he historically buys low-end Nikes and keeps scanning them, he’s likely falling back into his old ways. Our marketing rules are currently set to move loyal customer to higher margin products. We could have set the dials to increase visit frequency, move overstocked items, increase basket size, or many other settings, but today we are trying to move Thomas to higher-margin products. We send Thomas another text message, this time it’s a personalized offer for 10% off ASICS good for 24 hours. Offering him a discount on Nikes would be throwing margin away since he buys those anyway. We are using our marketing dollars to change behavior that increases the long-term value of Thomas. He decides to buy the ASICS and scans the discount code on his phone at checkout. Checkout is yet another opportunity to interact with Thomas, so the transaction is sent back to Oracle RTD for evaluation. Since Thomas didn’t buy anything with the shoes, we’ll print a bounce-back coupon on the receipt offering 30% off ASICS socks if he returns within seven days. We have successfully started moving Thomas from low-margin to high-margin products. In both of these marketing scenarios, we are able to leverage data in near real-time to decide how best to interact with the customer and lead to an increase in the lifetime value of the customer. The key here is acting at the moment the customer shows interest using the context of the situation. We aren’t pushing random products at haphazard times. We are tailoring the marketing to be very specific to this customer, and it’s the technology that allows this to happen in near real-time. Conclusion As we enable more right-time integrations and interactions, retailers will begin to offer increased service to their customers. Localized and personalized service at scale will drive loyalty and lead to meaningful revenue growth for the retailers that execute well. Our industry needs to support Commerce Anywhere…and commerce anytime as well.

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  • How to protect UI components using OPSS Resource Permissions

    - by frank.nimphius
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} table.MsoTableGrid {mso-style-name:"Table Grid"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-priority:59; mso-style-unhide:no; border:solid black 1.0pt; mso-border-alt:solid black .5pt; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-border-insideh:.5pt solid black; mso-border-insidev:.5pt solid black; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} ADF security protects ADF bound pages, bounded task flows and ADF Business Components entities with framework specific JAAS permissions classes (RegionPermission, TaskFlowPermission and EntityPermission). If used in combination with the ADF security expression language and security checks performed in Java, this protection already provides you with fine grained access control that can also be used to secure UI components like buttons and input text field. For example, the EL shown below disables the user profile panel tabs for unauthenticated users: <af:panelTabbed id="pt1" position="above">   ...   <af:showDetailItem        text="User Profile" id="sdi2"                                       disabled="#{!securityContext.authenticated}">   </af:showDetailItem>   ... </af:panelTabbed> The next example disables a panel tab item if the authenticated user is not granted access to the bounded task flow exposed in a region on this tab: <af:panelTabbed id="pt1" position="above">   ...   <af:showDetailItem text="Employees Overview" id="sdi4"                        disabled="#{!securityContext.taskflowViewable         ['/WEB-INF/EmployeeUpdateFlow.xml#EmployeeUpdateFlow']}">   </af:showDetailItem>   ... </af:panelTabbed> Security expressions like shown above allow developers to check the user permission, authentication and role membership status before showing UI components. Similar, using Java, developers can use code like shown below to verify the user authentication status: ADFContext adfContext = ADFContext.getCurrent(); SecurityContext securityCtx = adfContext.getSecurityContext(); boolean userAuthenticated = securityCtx.isAuthenticated(); Note that the Java code lines use the same security context reference that is used with expression language. But is this all that there is? No ! The goal of ADF Security is to enable all ADF developers to build secure web application with JAAS (Java Authentication and Authorization Service). For this, more fine grained protection can be defined using the ResourcePermission, a generic JAAS permission class owned by the Oracle Platform Security Services (OPSS).  Using the ResourcePermission  class, developers can grant permission to functional parts of an application that are not protected by page or task flow security. For example, an application menu allows creating and canceling product shipments to customers. However, only a specific user group - or application role, which is the better way to use ADF Security - is allowed to cancel a shipment. To enforce this rule, a permission is needed that can be used declaratively on the UI to hide a menu entry and programmatically in Java to check the user permission before the action is performed. Note that multiple lines of defense are what you should implement in your application development. Don't just rely on UI protection through hidden or disabled command options. To create menu protection permission for an ADF Security enable application, you choose Application | Secure | Resource Grants from the Oracle JDeveloper menu. The opened editor shows a visual representation of the jazn-data.xml file that is used at design time to define security policies and user identities for testing. An option in the Resource Grants section is to create a new Resource Type. A list of pre-defined types exists for you to create policy definitions for. Many of these pre-defined types use the ResourcePermission class. To create a custom Resource Type, for example to protect application menu functions, you click the green plus icon next to the Resource Type select list. The Create Resource Type editor that opens allows you to add a name for the resource type, a display name that is shown when granting resource permissions and a description. The ResourcePermission class name is already set. In the menu protection sample, you add the following information: Name: MenuProtection Display Name: Menu Protection Description: Permission to grant menu item permissions OK the dialog to close the resource permission creation. To create a resource policy that can be used to check user permissions at runtime, click the green plus icon in the Resources section of the Resource Grants section. In the Create Resource dialog, provide a name for the menu option you want to protect. To protect the cancel shipment menu option, create a resource with the following settings Resource Type: Menu Protection Name: Cancel Shipment Display Name: Cancel Shipment Description: Grant allows user to cancel customer good shipment   A new resource Cancel Shipmentis added to the Resources panel. Initially the resource is not granted to any user, enterprise or application role. To grant the resource, click the green plus icon in the Granted To section, select the Add Application Role option and choose one or more application roles in the opened dialog. Finally, you click the process action to define the policy. Note that permission can have multiple actions that you can grant individually to users and roles. The cancel shipment permission for example could have another action "view" defined to determine which user should see that this option exist and which users don't. To use the cancel shipment permission, select the disabled property on a command item, like af:commandMenuItem and click the arrow icon on the right. From the context menu, choose the Expression Builder entry. Expand the ADF Bindings | securityContext node and click the userGrantedResource option. Hint: You can expand the Description panel below the EL selection panel to see an example of how the grant should look like. The EL that is created needs to be manually edited to show as #{!securityContext.userGrantedResource[               'resourceName=Cancel Shipment;resourceType=MenuProtection;action=process']} OK the dialog so the permission checking EL is added as a value to the disabled property. Running the application and expanding the Shipment menu shows the Cancel Shipments menu item disabled for all users that don't have the custom menu protection resource permission granted. Note: Following the steps listed above, you create a JAAS permission and declaratively configure it for function security in an ADF application. Do you need to understand JAAS for this? No!  This is one of the benefits that you gain from using the ADF development framework. To implement multi lines of defense for your application, the action performed when clicking the enabled "Cancel Shipments" option should also check if the authenticated user is allowed to use process it. For this, code as shown below can be used in a managed bean public void onCancelShipment(ActionEvent actionEvent) {       SecurityContext securityCtx =       ADFContext.getCurrent().getSecurityContext();   //create instance of ResourcePermission(String type, String name,   //String action)   ResourcePermission resourcePermission =     new ResourcePermission("MenuProtection","Cancel Shipment",                            "process");        boolean userHasPermission =          securityCtx.hasPermission(resourcePermission);   if (userHasPermission){       //execute privileged logic here   } } Note: To learn more abput ADF Security, visit http://download.oracle.com/docs/cd/E17904_01/web.1111/b31974/adding_security.htm#BGBGJEAHNote: A monthly summary of OTN Harvest blog postings can be downloaded from ADF Code Corner. The monthly summary is a PDF document that contains supporting screen shots for some of the postings: http://www.oracle.com/technetwork/developer-tools/adf/learnmore/index-101235.html

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  • Advanced reporting in Oracle Service Bus

    - by [email protected]
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 21 false false false FR-BE X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Tableau Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Reporting in OSB is useful, it allows you to audit message going through OSB. The service bus console allows you to view the content that you reported. To report data you simply use the Report action in your proxy. The action itself is rather straightforward. You specify the content to report ($body for example), an optional key for easier search (for example the id of the record) and that's it. Sometimes though, what you want to is a bit more complicated. I recently had a case where the key was built from the message type (XML) and the id of the message. Seems quite simple but the id could be any element anywhere in the message depending on its type. This could be handled by 'if' statement but adding new cases would mean changing the proxy service and if you have lots of message types this can get boring so I wanted the solution to be as dynamic as possible (read "just change a configuration file and that's it"). The following entry details how you can make this dynamic in your proxy by using XQuery/XSLT.   First step the XQuery We're going to use an XQuery to make the mapping between the XML message type and the location of the identifier in it. We assume here that the message type is the first node of the input XML and use a rather simple Xpath to find the identifier.  The XQuery looks like this for two messages : <reportmapping>                 <row>                                <logical>messageType1</logical>                                <type>MT1</type>                                <reportingreferencelocation>//customID</reportingreferencelocation>                 </row>                 <row>                                <logical>messageType2</logical>                                <type>MT2</type>                                <reportingreferencelocation>//theOtherIDLocation</reportingreferencelocation>                 </row>   </reportmapping>   Second step the XSLT To get the identifier value of the dynamic path, we're going to use an XSLT transformation. This XSLT takes an XML parameter as input which contains our xpath (coming from the previous XQuery). The XSLT looks like this : <xsl:stylesheet version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform" xmlns:xalan="http://xml.apache.org/xalan">               <xsl:param name="PathToNode"/>               <xsl:template match="/">                             <IDVALUE>                                           <xsl:value-of select="xalan:evaluate($PathToNode/reportingreferencelocation)"/>                             </ IDVALUE >               </xsl:template> </xsl:stylesheet> (note the use of a xalan function here. Xalan is the XSLT processor used in weblogic server)   Last step, the proxy service We're now going to wire everything in the proxy service. First we assign the XQuery to a variable. We then get the entry in the XQuery corresponding to the record we're treating. We're then extracting the id of the message using the XSLT transformation Final assign is to built the final variable that will be used as the reporting key. The report action is then called with this variable. Everything is setup. We're now ready to test.   Testing the solution Using the test console, we're sending our first XML ... <messageType1>                 <sender>test console 1</sender>                 <customID>ID12345</customID >                 <content>                                 <field1>value of field 1</field1>                 </content> </messageType1>   ... and a second one of another supported type <messageType2>                 <header>                                 <theOtherIDLocation >ID67890</theOtherIDLocation >                 </header> <body>                                <data>Test data</data>                 </body> </messageType2>   Reporting result is :  Conclusion Report is done as expected. Now if a new message type must be supported we only have to modify the XQuery and nothing at the proxy service level.   Sample project attached to this entry.sbconfig-dynamicReport.jar  

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  • OK - What now? How do we become a Social Business?

    - by Michael Snow
    We hope that those of you that attended yesterday's Webcast with Brian Solis enjoyed Brian's discussion with Christian Finn for our last Webcast of the season for the Oracle Social Business Thought Leaders Series.  For those of you that may have missed the webcast or were stuck at a company holiday party - you'll be glad to hear that the webcast will be available On-Demand starting later today (12/14/12). And any of you who'd like to listen to a quick but informative podcast with Brian - can listen to that here. Some of you may still be left with questions about how to get from point A to point B and even more confused than when you started thinking about this new world of Digital Darwinism. The post below, grabbed from an abundance of great thought leadership prose on Brian's blog may help you frame the path you need to start walking sooner versus later to stay off of the endangered species list.  As you explore your path forward, please keep Oracle in mind - we do offer a wide range of solutions to help your organization 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} optimize the engagement for your customers, employees and partners. The Path from a Social Brand to a Social Business Brian Solis Originally posted May 2, 2012 I’ve been a long-time supporter of MediaTemple’s (MT)Residence program along with Gary Vaynerchuk, Neil Patel, and many others whom I respect. I wanted to share my “7 questions to answer to become a social business” with you here.. Social Media is pervasive and is becoming the new normal in corporate marketing. Brands who get this right are starting to build their own media networks rich with customer connections numbering in the millions. Right now, Coca-Cola has over 34 million fans on Facebook, but they’re hardly alone. Disney follows just behind with 29 million fans, Starbucks boasts 25 million, and Oreo, Red Bull, and Converse play host to over 20 million fans. If we were to look at other networks such as Twitter and Youtube, we would see a recurring theme. People are connecting en masse with the businesses they support and new media represents the ability to cultivate consumer relationships in ways not possible with traditional earned or paid media. Sounds great right? This might sound abrupt, but the truth is that we’re hardly realizing the potential of what lies before us. Everything begins with understanding not just how other brands are marketing themselves in social media, but also seeing what they’re not doing and envisioning what’s possible. We’re already approaching the first of many crossroads that new media will present. Do we take the path of a social brand or that of a social business? What’s the difference? A social brand is just that, a business that is remodeling or retrofitting its existing marketing practices to new media. A social business is something altogether different as it embraces introspection and extrospection to reevaluate internal and external processes, systems, and opportunities to transform into a living, breathing entity that adapts to market conditions and opportunities. It’s a tough decision to make right now especially at a time when all we read about is how much success many businesses are finding without having to answer this very question. With all of the newfound success in social networks, the truth is that we’re only just beginning to learn what’s possible and that’s where you come in. When compared to the investment in time and resources across the board, social media represents only a small part of the mix. But with your help, that’s all about to change. The CMO Survey, an organization that disseminates the opinions of top marketers in order to predict the future of markets, recently published a report that gave credence to the fact that social media is taking off. One of the most profound takeaways from the report was this gem; “The “like button” [in Facebook] packs more customer-acquisition punch than other demand-generating activities.” With insights like this, it’s easy to see why the race to social is becoming heated. The report also highlighted exactly where social fits in the marketing mix today and as you can see, despite all of the hype, it’s not a dominant focus yet. As of August 2011, the percentage of overall marketing budgets dedicated to social media hovered at around 7%. However, in 2012 the investment in social media will climb to 10%. And, in five years, social media is expected to represent almost 18% of the total marketing budget. Think about that for a moment. In 2016, social media will only represent 18%? Queue the sound of a record scratching here. With businesses finding success in social networks, why are businesses failing to realize the true opportunity brought forth by the ability to listen to, connect with, and engage with customers? While there’s value in earning views, driving traffic, and building connections through the 3F’s (friends, fans and followers), success isn’t just defined simply by what really amounts to low-hanging fruit. The truth is that businesses cannot measure what it is they don’t know to value. As a result, innovation in new engagement initiatives is stifled because we’re applying dated or inflexible frameworks to new paradigms. Social media isn’t owned by marketing, but instead the entire organization. This changes everything and makes your role so much more important. It’s up to you to learn how to think outside of the proverbial social media box to see what others don’t, the ability to improve customers experiences through the evolution of a social brand into a social business. Doing so will translate customer insights from what they do and don’t share in social networks into better products, services, and processes. See, customers want something more from their favorite businesses than creative campaigns, viral content, and everyday dialogue in social networks. Customers want to be heard and they want to know that you’re listening. How businesses use social media must remind them that they’re more than just an audience, consumer, or a conduit to “trigger” a desired social effect. Herein lies both the challenge and opportunity of social media. It’s bigger than marketing. It’s also bigger than customer service. It’s about building relationships with customers that improve experiences and more importantly, teaches businesses how to re-imagine products and internal processes to better adapt to potential crises and seize new opportunities. When it comes down to it, Twitter, Facebook, Youtube, Foursquare, are all channels for listening, learning, and engaging. It’s what you do within each channel that builds a community around your brand. And, at the end of the day, the value of the community you build counts for everything. It’s important to understand that we cannot assume that these networks simply exist for people to lineup for our marketing messages or promotional campaigns. Nor can we assume that they’re reeling in anticipation for simple dialogue. They want value. They want recognition. They want access to exclusive information and offers. They need direction, answers and resolution. What we’re talking about here is the multidimensional makeup of consumers and how a one-sided approach to social media forces the needs for social media to expand beyond traditional marketing to socialize the various departments, lines of business, and functions to engage based on the nature of the situation or opportunity. In the same CMO study, it was revealed that marketers believe that social media has a long way to go toward integrating into the overall company strategy. On a scale of 1-7, with one being “not integrated at all” and seven being “very integrated,” 22% chose “one.” Critical functions such as service, HR, sales, R&D, product marketing and development, IR, CSR, etc. are either not engaged or are operating social media within a silo disconnected from other efforts or possibilities. The problem is that customers don’t view a company by silo, instead they see one company, one brand, and their experience in social media forms an impression that eventually contributes to their view of your brand. The first step here is to understand business priorities and objectives to assess how social media can be additive in achieving these goals. Additionally, surveying the landscape to determine other areas of interest as its specifically related to your business. • Are customers seeking help or direction? • Who are your most valuable customers and what are they sharing? • How can you use social media to acquire and retain customers? - What ideas are circulating and how can you harness user generated activity and content to innovate or adapt to better meet the needs of customers? - How can you broaden a single customer view to recognize the varying needs of customers and how your organization can organize around each circumstance? - What insights exist based on how consumers are interacting with one another? How can this intelligence inform marketing, service, products and other important business initiatives? - How can your business extend their current efforts to deliver better customer experiences and in turn more effectively unit internal collaboration and communication? Customer demands far exceed the capabilities of the marketing department. While creating a social brand is a necessary endeavor, building a social business is an investment in customer relevance now and over time. Beyond relevance, a social business fosters a culture of change that unites employees and customers and sets a foundation for meaningful and beneficial relationships. Innovation, communication, and creativity are the natural byproducts of engagement and transformation. As a social brand, we are competing for the moment. As a social business, we are competing the future in all that we do today.

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  • Code Behaviour via Unit Tests

    - by Dewald Galjaard
    Normal 0 false false false EN-ZA X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Some four months ago my car started acting up. Symptoms included a sputtering as my car’s computer switched between gears intermittently. Imagine building up speed, then when you reach 80km/h the car magically and mysteriously decide to switch back to third or even second gear. Clearly it was confused! I managed to track down a technician, an expert in his field to help me out. As he fitted his handheld computer to some hidden port under the dash, he started to explain “These cars are quite intelligent, you know. When they sense something is wrong they run in a restrictive program which probably account for how you managed to drive here in the first place...”  I was surprised and thought this was certainly going to be an interesting test drive. The car ran smoothly down the first couple of stretches as the technician ran through routine checks. Then he said “Ok, all looking good. We need to start testing aspects of the gearbox. Inside the gearbox there are a couple of sensors. One of them is a speed sensor which talks to the computer, which in turn will decide which gear to switch to. The restrictive program avoid these sensors altogether and allow the computer to obtain its input from other [non-affected] sources”. Then, as soon as he forced the speed sensor to come back online the symptoms and ill behaviour re-emerged... What an incredible analogy for getting into a discussion on unit testing software? Besides I should probably put my ill fortune to some good use, right? This example provide a lot of insight into how and why we should conduct unit tests when writing code. More importantly, it captures what is easily and unfortunately often the most overlooked goal of writing unit tests by those new to the art and those who oppose it alike - The goal of writing unit tests is to test the behaviour of our code under predefined conditions. Although it is very possible to test the intrinsic workings of each and every component in your code, writing several tests for each method in practise will soon prove to be an exhausting and ultimately fruitless exercise given the certain and ever changing nature of business requirements. Consequently it is true and quite possible whilst conducting proper unit tests, to call any single method several times as you examine and contemplate different scenarios. Let’s write some code to demonstrate what I mean. In my example I make use of the Moq framework and NUnit to create my tests. Truly you can use whatever you’re comfortable with. First we’ll create an ISpeedSensor interface. This is to represent the speed sensor located in the gearbox.  Then we’ll create a Gearbox class which we’ll pass to a constructor when we instantiate an object of type Computer. All three are described below.   ISpeedSensor.cs namespace AutomaticVehicle {     public interface ISpeedSensor     {         int ReportCurrentSpeed();     } }   Gearbox.cs namespace AutomaticVehicle {      public class Gearbox     {         private ISpeedSensor _speedSensor;           public Gearbox( ISpeedSensor gearboxSpeedSensor )         {             _speedSensor = gearboxSpeedSensor;         }         /// <summary>         /// This method obtain it's reading from the speed sensor.         /// </summary>         /// <returns></returns>         public int ReportCurrentSpeed()         {             return _speedSensor.ReportCurrentSpeed();         }     } } Computer.cs namespace AutomaticVehicle {     public class Computer     {         private Gearbox _gearbox;         public Computer( Gearbox gearbox )         {                     }          public int GetCurrentSpeed()         {             return _gearbox.ReportCurrentSpeed( );         }     } } Since this post is about Unit testing, that is exactly what we’ll create next. Create a second project in your solution. I called mine AutomaticVehicleTests and I immediately referenced the respective nunit, moq and AutomaticVehicle dll’s. We’re going to write a test to examine what happens inside the Computer class. ComputerTests.cs namespace AutomaticVehicleTests {     [TestFixture]     public class ComputerTests     {         [Test]         public void Computer_Gearbox_SpeedSensor_DoesThrow()         {             // Mock ISpeedSensor in gearbox             Mock< ISpeedSensor > speedSensor = new Mock< ISpeedSensor >( );             speedSensor.Setup( n => n.ReportCurrentSpeed() ).Throws<Exception>();             Gearbox gearbox = new Gearbox( speedSensor.Object );               // Create Computer instance to test it's behaviour  towards an exception in gearbox             Computer carComputer = new Computer( gearbox );             // For simplicity let’s assume for now the car only travels at 60 km/h.             Assert.AreEqual( 60, carComputer.GetCurrentSpeed( ) );          }     } }   What is happening in this test? We have created a mocked object using the ISpeedsensor interface which we've passed to our Gearbox object. Notice that I created the mocked object using an interface, not the implementation. I’ll talk more about this in future posts but in short I do this to accentuate the fact that I'm not not really concerned with how SpeedSensor work internally at this particular point in time. Next I’ve gone ahead and created a scenario where I’ve declared the speed sensor in Gearbox to be faulty by forcing it to throw an exception should we ask Gearbox to report on its current speed. Sneaky, sneaky. This test is a simulation of how things may behave in the real world. Inevitability things break, whether it’s caused by mechanical failure, some logical error on your part or a fellow developer which didn’t consult the documentation (or the lack thereof ) - whether you’re calling a speed sensor, making a call to a database, calling a web service or just trying to write a file to disk. It’s a scenario I’ve created and this test is about how the code within the Computer instance will behave towards any such error as I’ve depicted. Now, if you’ve followed closely in my final assert method you would have noticed I did something quite unexpected. I might be getting ahead of myself now but I’m testing to see if the value returned is equal to what I expect it to be under perfect conditions – I’m not testing to see if an error has been thrown! Why is that? Well, in short this is TDD. Test Driven Development is about first writing your test to define the result we want, then to go back and change the implementation within your class to obtain the desired output (I need to make sure I can drive back to the repair shop. Remember? ) So let’s go ahead and run our test as is. It’s fails miserably... Good! Let’s go back to our Computer class and make a small change to the GetCurrentSpeed method.   Computer.cs public int GetCurrentSpeed() {   try   {     return _gearbox.ReportCurrentSpeed( );   }   catch   {     RunRestrictiveProgram( );   } }     This is a simple solution, I know, but it does provide a way to allow for different behaviour. You’re more than welcome to provide an implementation for RunRestrictiveProgram should you feel the need to. It's not within the scope of this post or related to the point I'm trying to make. What is important is to notice how the focus has shifted in our approach from how things can break - to how things behave when broken.   Happy coding!

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