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• CX en la nube

  - by Noelia Gomez

  Las organizaciones con más éxito del mundo optan por ofrecer un servicio al cliente en la nube. Echa un vistazo a esta infografía para saber por qué …

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• IX eCommerce Forum: Oracle ed Euronics presentano il loro caso di successo

  - by Claudia Caramelli-Oracle

  Promosso da Netcomm, l'evento ha raggiunto la nona edizione. La tematica principale permette di indagare le dinamiche di tutta la filiera del commercio elettronico, offrendo spunti utili grazie al coinvolgimento di ospiti illustri e relatori. L'e-Commerce Forum è il luogo ideale per scoprire le opportunità del mercato italiano.Oracle, insieme a…

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• Webcast: Oracle Service Charges - Introduction/Overview

  - by LuciaC

  December 5, 2012 at 12 pm ET, 11 am CT, 10 am MT, 9 am PT Have you wondered how Service Charges flow through into Order Management?  Do you want to understand more about the functional flows for Service Charges?  If you use Service Charges as part of your service implementation then you won't want to miss this webcast which explains…

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• What's New in OIC Analytics 11g?

  - by LuciaC

  Oracle Incentive Compensation (OIC) Analytics for Oracle Data Integrator (ODI) breaks down traditional front and back office silos bringing together sales performance data with those responsible for the sale and selling costs. It is a framework for Sales Performance Management  based on a data mart of key performance metrics regardless of…

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• Join the Customer Revolution – 25 oct 2012 - Paris

  - by Valérie De Montvallon

  Faites redécouvrir votre marque à vos clients !   Rendez-vous le 25 octobre à 19h pour découvrir comment les outils de nouvelle génération peuvent permettre à vos équipes de proposer une nouvelle expérience client.   Table ronde animée par Arnaud le Gal, rédacteur en chef des Echos Avec les…

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• My Doors - Why Standards Matter to Business

  - by john.burke@oracle.com

  By Brian Dayton on April 8, 2010 9:27 PM "Standards save money." "Standards accelerate projects." "Standards make better solutions." What do these statements mean to you? You buy technology solutions like Oracle Applications but you're a business person--trying to close the quarter, get performance reviews processed,…

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• Service Territories White Paper - Setup and Configuration

  - by LuciaC

  If you use Oracle Teleservice then you are probably using Service Territories to route service requests to the right resources such as Call Center Agents, Field Service Technicians, Technical Support Groups etc.  Getting those routings to happen correctly and efficiently is key to delivering high-quality service, so…

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• Web Applications Desktop Integrator (WebADI) Feature for Install Base Mass Update in 12.1.3

  - by LuciaC

  Purpose The integration of WebADI technology with the Install Base Mass Update function is designed to make creation and update of bulk item instances much easier than in the past. What is it? WebADI is an Excel-based desktop application where users can download an Excel template with item instances…

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• E-Mail Center: How to Debug Auto-Processing Issues

  - by LuciaC

  Do you use E-mail Center Auto-Processing functionality?  Auto-processing rules can be defined which will process an email and initiate actions such as sending an auto-reply, auto-acknowledgement or service request update or creation.  If you're using auto-processing in your environment, then…

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• Open Source ASP.NET Contact Management Application?

  - by davemackey

  I'm considering building a Church Management System (ChMS), essentially a CRM, but specifically tailored for churches. I've looked at several existing CRM and open source ChMS solutions but have not been satisfied with any of them. Before I start writing something from the ground up - I was wondering if…

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• open a customer record in Microsoft Dynamic from outside

  - by Aruna Tennakoon

  hi guys, I am new to Microsoft Dynamic CRM. I have a .NET Winforms application which requires to open a customer record in Microsoft Dynamic CRM. I have no idea how to do this. Please help.

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• Which well known systems were built using design by contract?

  - by Kaka Woef

  To convince my team mates of the usefulness of design-by-contract, I am looking for well known examples of realistic systems that were built using design by contract. Pointers to realistic, critical evaluations are appreciated. In other words: what is the best example of a system successfully built…

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• Microsoft courtise les clients de Salesforce.com et les invite à tester sa solution Microsoft Dynamics CRM

  Microsoft courtise les clients de Salesforce.com et les invite à tester sa solution Microsoft Dynamics CRM Microsoft s'attaque aux clients de Salesforce.com et les invite à utiliser ses propres solutions CRM en mode Cloud. Redmond n'a pas l'intention de lésiner sur les moyens pour imposer ses…

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• Le Cloud d'Amazon certifié pour les ERP et CRM d'Oracle, qui deviennent disponibles à la demande, sur-le-champs et avec un support

  Le Cloud d'Amazon certifié pour les ERP et CRM d'Oracle Qui deviennent disponible à la demande, sur-le-champs et avec un support d'Oracle Le service Elastic Cloud d'Amazon permet depuis hier de faire tourner PeopleSoft et JD Edward Enterprise One, les CRM (solution de gestion de relation…

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• Microsoft's Dynamics &quot;CRM 5&quot; Progressing Through Previews

  The third community technology preview of Microsoft's Dynamics CRM software for customer relationship management is now available.

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• How can I save an ASP.NET IFRAME from a custom entity's OnSave event, reliably?

  - by Forgotten Semicolon

  I have a custom ASP.NET solution deployed to the ISV directory of an MS Dynamics CRM 4.0 application. We have created a custom entity, whose data entry requires more dynamism than is possible through the form builder within CRM. To accomplish this, we have created an ASP.NET form surfaced…

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• problem with creating a new module using vtlib 2.1 for vtiger CRM 5.0.4

  - by gsk

  I have created a new module in vtigerCRM using the vtlib 2.1 api doc as provided in the following link. http://wiki.vtiger.com/index.php/Vtiger_CRM_5_Developer_Guide/VTLIB Though the module appears to have been created successfully I am getting the following error when I try to add a new…

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• How do you balance the speed of Sprints with the customer's conservative adoption schedule?

  - by Cheeso

  I'd prefer to have sprints that last 3-4 weeks, but customers don't want to adopt new feature/function every 3-4 weeks. Existing customers are conservative and, once we meet their minimum bar for features and capabilities, they like to remain on a stable release for much longer than 4…

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• Google Maps pour iOS aurait une influence positive sur l'adoption d'iOS 6 mais les avis sont partagés, l'appli numéro 1 sur l'AppStore

  Apple pourrait refuser d'intégrer l'application Google Maps dans l'AppStore D'après Google, qui se dit « peu optimiste » Selon The Guardian, ce n'est pas de sitôt que l'application Google Maps fera son retour sur iOS. C'est en tout cas ce qu'aurait laissé entendre une source du…

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• UE : l'adoption des solutions libres devrait entraîner une réduction des coûts de plus d'un milliard d'euros pour le secteur public européen

  Le secteur public pourrait économiser plus d'un milliard d'euros en adoptant les solutions libres selon l'Union européenne, qui publie un guide pour aider les institutions L'Europe estime que l'ouverture des entreprises européennes aux solutions libres peut entraîner d'énormes…

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• Sortie de la première beta de Symfony 2.1, Composer, chargement automatique des classes et adoption des règles de codage de la communauté

  Symfony2 est un projet très communautaire, depuis le début (des centaines de bundles étaient disponibles bien avant les premières RC de la 2.0), une tendance qui se confirme : 250 contributeurs, 1 000 pull requests sur GitHub pour la première version beta de Symfony 2.1 ! …

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• Installing List Compenent on Sharepoint Server

  - by Tom

  I added the Sharepoint site to the 'Document Management' section in CRM with the List Components checked and it added it with no problem. Also when I navigate to the 'Documents' section under an account it shows up with the format of the List components. However, if i click…

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• Searching for online database software/cms

  - by ButterdBread

  I am searching for a software or CMS that manages and displays large online databases, as some kind of frontend to MySQL or any other database. It should be accessible through the browser, be as secure as possible (offering login). The data I'd like to store would be…

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• CRM2011 - "The given key was not present in the dictionary"

  - by DJZorrow

  I am what you call a "n00b" in CRM plugin development. I am trying to write a plugin for Microsoft's Dynamics CRM 2011 that will create a new activity entity when you create a new contact. I want this activity entity to be associated with the contact entity. This is…

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• Google Apps Marketplace, les applications les plus téléchargées sont de plus en plus complexes : gestion de projet, CRM, ERP, finances

  Google Apps Marketplace, les applications les plus téléchargées Elles sont de plus en plus complexes : gestion de projet, CRM, ERP, finances Le dernier Marketplace en date de Google, la galerie d'applications professionnelles complémentaires des Google Apps…

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