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  • Consolidate Data in Private Clouds, But Consider Security and Regulatory Issues

    - by Troy Kitch
    The January 13 webcast Security and Compliance for Private Cloud Consolidation will provide attendees with an overview of private cloud computing based on Oracle's Maximum Availability Architecture and how security and regulatory compliance affects implementations. Many organizations are taking advantage of Oracle's Maximum Availability Architecture to drive down the cost of IT by deploying private cloud computing environments that can support downtime and utilization spikes without idle redundancy. With two-thirds of sensitive and regulated data in organizations' databases private cloud database consolidation means organizations must be more concerned than ever about protecting their information and addressing new regulatory challenges. Join us for this webcast to learn about greater risks and increased threats to private cloud data and how Oracle Database Security Solutions can assist in securely consolidating data and meet compliance requirements. Register Now.

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  • Learning to Grow

    - by jack.flynn
    A Conversation with Ted Simpson of HEUG A great place to revisit Oracle OpenWorld year round is OracleWebVideo on YouTube. Oracle Magazine Senior Editor Jeff Erickson sat down with Ted Simpson at last year's Oracle OpenWorld to find out how the Higher Education Users Group (HEUG) is helping hundreds of member institutions and thousands of individuals across the globe meet the technological challenges in colleges and universities. Simpson joined HEUG back when it was a PeopleSoft special interest group. Now that higher education institutions have expanded into IT infrastructures the size of global corporations or small municipalities, his user group has also been challenged by growth.

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  • Welcome Stephen Chin and James Weaver to Oracle!

    - by arungupta
    Stephen Chin and James Weaver - the two JavaFX "rockstar" speakers from the community are joining Oracle's Java Evangelist Team. Both of them have co-authored a recently released book - Pro Java FX 2 and are well known for their passion to promote JavaFX. This shows Oracle's continued commitment to Java and JavaFX. Jim blogs at javafxpert.com and can be reached on @JavaFXpert. Steve blogs at and can be reached at steveonjava.com and can be reached at @steveonjava. You'll have an opportunity to meet and engage with them at different community facing activities. Welcome Stephen and James to Oracle!

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  • Stephen Forte visits IDEP Foundation Recipient of our post-tsunami .NET Charity Auction

    Earlier this week I got an email from Stephen Forte saying he was in Bali and would love to meet the folks from IDEP Foundation. IDEP is an Indonesian NGO for which Stephen and I coordinated a charity auction 5 years ago and raised $10,000. We raised another chunk of money in a repeat auction in June of that year as well. I sent an email to my dear friend Petra, a Canadian ex-pat, who runs IDEP. I met Petra through Keith Pleas who had connections to IDEP and was looking for help for them after...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Oracle President Mark Hurd Highlights How Data-driven HR Decisions Help Maximize Business Performance

    - by Scott Ewart
    HR Intelligence Can Help Companies Win the Race for Talent Today during a keynote at Taleo World 2012, Oracle President Mark Hurd outlined the ways that executives can use HR intelligence to help them make better business decisions, shape the future of their organizations and improve the bottom line. He highlighted that talent management is one of the top three focus areas for CEOs, and explained how HR intelligence can help drive decisions to meet business objectives. Hurd urged HR leaders to use data to make fact-based decisions about hiring, talent management and succession to drive strategic growth. To win the race for talent, Hurd explained that organizations need powerful technology that provides fact-based valuable insight that is needed to proactively manage talent, drive strategic initiatives that promote innovation, and enhance business performance. To view the full story and press release, click here.

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  • SQL Developer at Oracle Open World 2012

    - by thatjeffsmith
    We have a lot going on in San Francisco this fall. One of the most personal exciting bits, for what will be my 4th or 5th Open World, is that this will be my FIRST as a member of Team Oracle. I’ve presented once before, but most years it was just me pressing flesh at the vendor booths. After 3-4 days of standing and talking, you’re ready to just go home and not do anything for a few weeks. This time I’ll have a chance to walk around and talk with our users and get a good idea of what’s working and what’s not. Of course it will be a great opportunity for you to find us and get to know your SQL Developer team! 3.4 miles across and back – thanks Ashley for signing me up for the run! This year is going to be a bit crazy. Work wise I’ll be presenting twice, working a booth, and proctoring several of our Hands-On Labs. The fun parts will be equally crazy though – running across the Bay Bridge (I don’t run), swimming the Bay (I don’t swim), having my wife fly out on Wednesday for the concert, and then our first WhiskyFest on Friday (I do drink whisky though.) But back to work – let’s talk about EVERYTHING you can expect from the SQL Developer team. Booth Hours We’ll have 2 ‘demo pods’ in the Exhibition Hall over at Moscone South. Look for the farm of Oracle booths, we’ll be there under the signs that say ‘SQL Developer.’ There will be several people on hand, mostly developers (yes, they still count as people), who can answer your questions or demo the latest features. Come by and say ‘Hi!’, and let us know what you like and what you think we can do better. Seriously. Monday 10AM – 6PM Tuesday 9:45AM – 6PM Wednesday 9:45AM – 4PM Presentations Stop by for an hour, pull up a chair, sit back and soak in all the SQL Developer goodness. You’ll only have to suffer my bad jokes for two of the presentations, so please at least try to come to the other ones. We’ll be talking about data modeling, migrations, source control, and new features in versions 3.1 and 3.2 of SQL Developer and SQL Developer Data Modeler. Day Time Event Monday 10:454:45 What’s New in SQL Developer Why Move to Oracle Application Express Listener Tueday 10:1511:455:00 Using Subversion in Oracle SQL Developer Data Modeler Oracle SQL Developer Tips & Tricks Database Design with Oracle SQL Developer Data Modeler Wednesday 11:453:30 Migrating Third-Party Databases and Applications to Oracle Exadata 11g Enterprise Options and Management Packs for Developers Hands On Labs (HOLs) The Hands On Labs allow you to come into a classroom environment, sit down at a computer, and run through some exercises. We’ll provide the hardware, software, and training materials. It’s self-paced, but we’ll have several helpers walking around to answer questions and chat up any SQL Developer or database topic that comes to mind. If your employer is sending you to Open World for all that great training, the HOLs are a great opportunity to capitalize on that. They are only 60 minutes each, so you don’t have to worry about burning out. And there’s no homework! Of course, if you do want to take the labs home with you, many are already available via the Developer Day Hands-On Database Applications Developer Lab. You will need your own computer for those, but we’ll take care of the rest. Wednesday PL/SQL Development and Unit Testing with Oracle SQL Developer 10:15 Performance Tuning with Oracle SQL Developer 11:45 Thursday The Soup to Nuts of Data Modeling with Oracle SQL Developer Data Modeler 11:15 Some Parting Advice Always wanted to meet your favorite Oracle authors, speakers, and thought-leaders? Don’t be shy, walk right up to them and introduce yourself. Normal social rules still apply, but at the conference everyone is open and up for meeting and talking with attendees. Just understand if there’s a line that you might only get a minute or two. It’s a LONG conference though, so you’ll have plenty of time to catch up with everyone. If you’re going to be around on Tuesday evening, head on over to the OTN Lounge from 4:30 to 6:30 and hang out for our Tweet Meet. That’s right, all the Oracle nerds on Twitter will be there in one place. Be sure to put your Twitter handle on your name tag so we know who you are!

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  • Ask How-To Geek: How Can I Monitor My Bandwidth Usage?

    - by Jason Fitzpatrick
    If you’re lucky you enjoy wide open internet access with out restriction (or restrictions so high you would have to work all month to meet them). If you’re not so lucky, you’ve got an ISP with heavy caps. Today we help out a reader working under such a cap. Latest Features How-To Geek ETC Internet Explorer 9 RC Now Available: Here’s the Most Interesting New Stuff Here’s a Super Simple Trick to Defeating Fake Anti-Virus Malware How to Change the Default Application for Android Tasks Stop Believing TV’s Lies: The Real Truth About "Enhancing" Images The How-To Geek Valentine’s Day Gift Guide Inspire Geek Love with These Hilarious Geek Valentines Can the Birds and Pigs Really Be Friends in the End? [Angry Birds Video] Add the 2D Version of the New Unity Interface to Ubuntu 10.10 and 11.04 MightyMintyBoost Is a 3-in-1 Gadget Charger Watson Ties Against Human Jeopardy Opponents Peaceful Tropical Cavern Wallpaper SnapBird Supercharges Your Twitter Searches

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  • John Burke's Weclome to the Applications Strategy Blog

    - by Tony Ouk
    Hi I'm John Burke and I'm the group Vice President of Oracle's Applications Business Unit.  Thanks for stopping by our Applications blog today.  The purpose of this site is to provide you, our customers, with timely, relevant, and balanced information about the state of the applications business, both here at Oracle and industry-wide. So on this site, you'll find information about Oracle's application products, how our customers have used those products to transform their businesses, and general industry trends which might help you craft YOUR applications roadmap.  So right now I'm walking to meet with one of Oracle's development executives.  I also plan to talk to Oracle customers and leading industry analysts.  I plan to provide a complete and balanced view of the total applications landscape.  I hope you check back often and view our updates.

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  • Oracle Linux at Oracle Openworld 2011

    - by Zeynep Koch
    In the Oracle Linux track, you'll learn how organizations of all sizes, in all industries, worldwide, are realizing the true benefits of complete and integrated solutions with Oracle Linux and Oracle's world-class Linux support program. Find out what Oracle is doing to simplify the development, deployment, and management of Linux solutions via significant testing initiatives including the Oracle Validated Configurations program. Also discover how Oracle is driving the enterprise Linux technology roadmap with new features and enhancements, making Linux a faster, better operating system for all. Meet Oracle's Linux engineers, experts, customers, and partners, and get answers to all your Linux questions. Here are the Linux sessions and demos that you don't want to miss. · Oracle Linux Strategy and Roadmap · New Features in Oracle Linux · End-to-End Data Integrity Solution for Linux · Debugging and Configuration Best Practices for Oracle Linux · Demos · Hands-on-Labs Register by July 29 and get a $500 discount.http://bit.ly/kSjDMD

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  • We’re having an exceptionally good party – and you’re invited!

    - by Rebecca Amos
    Are you coming to the PASS Summit? Then join us to help Jeff Moden celebrate his Award of Exceptional DBA of the Year. Join us and SQLServerCentral for the Exceptional DBA Awards party on 11 October. We’ve booked a casino and bar, and will be giving away lots of great prizes throughout the night. It’s always a fun evening, and a fantastic chance to catch up with old friends – and meet new ones – before the conference kicks off. When: Tuesday 11 October, 8-10pm (after the Welcome Reception) Where: Room 2AB, Washington State Convention Center Tickets: $20 in advance ($30 on the door) Have a look at the current list of people coming – and come and join us! Get your ticket now.

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  • Cut Caseload Costs, Speed Service Delivery For Social Services

    - by michael.seback
    Lower Caseload Costs, Speedier Service Delivery with New Oracle Social Services Solution Oracle has just introduced a new solution for social services agencies that's designed to help case workers address the challenges of rising workloads and growing demands by citizens for additional services. In the past, IT departments developed custom software in an effort to meet program outcomes. "Because this capability is out of the box with the Oracle solution, there's less complexity for organizations and an overall lower total cost of ownership," says Kimberly Ellison-Taylor, Oracle's executive director of health and human services. "Self service brings costs down to just pennies per interaction and makes it possible for clients to receive government services more quickly," Ellison-Taylor says. read more

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  • Heads-Up! VeriSign Code Signing (Microsoft Authenticode) Certificates $99.00

    - by Edward Boyle
    Recently I posted an article about my Code Signing certificate from GoDaddy. I went with GoDaddy because it is an accepted certificate that should bring no problems; I would have preferred a VeriSign certificate but could not justify the extra $400.00 for the brand considering it truly was not required to meet my needs. I have been around since the day where VeriSign was really the only certificate (SSL) you could get unless you went with the then rogue South African company Thawte, since acquired by VeriSign. Today, I feel out of the loop – very out of the loop. I went to check into Windows Logo requirements, this leads me to this page, that then leads me to this page where I click on the “Digital Certificate’s” Link that leads to this page: So just a heads-up, $99.00 Code Signing Certificate from VeriSign!

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  • Chris Brook-Carter at the Oracle Retail Week Awards VIP Reception

    - by user801960
    The Oracle VIP Reception at the Oracle Retail Week Awards last week saw retail luminaries from around the UK and Europe gather to have a drink and celebrate the successes of retail in the last year. Guests included Lord Harris of Peckham, Tesco's Philip Clarke, Vanessa Gold from Ann Summers, former Retail Week editor Tim Danaher, Richard Pennycook from Morrisons and Ian Cheshire from Kingfisher Group. The new Retail Week editor-in-chief, Chris Brook-Carter, attended and took the time to speak to the guests about the value of the Oracle Retail Week Awards to the industry and to thank Oracle for its dedication to supporting the industry. Chris said: "I'd like to say a real heartfelt thanks to our partner this evening: Oracle. I had the privilege of being at the judging day and I got to meet Sarah and the team and I was struck by not only the passion that they have for the whole awards system and everything that means in terms of rewarding excellence within the retail industry but also their commitment to retail in general, and it's that sort of relationship that marks out retail as such a fantastic sector to be involved in." Chris's speech can be watched in full below:

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  • Crystal Reports: 5 Tests for Top Performance

    Your masterpiece report is now complete. It doesn't just meet your customer’s expectations, it blows them out of the water. All they want is a beautifully-summarized report that can be displayed in a myriad of ways. Then disaster strikes! You try to run the report for a month against the live database and not the two days worth of test data you used for development, then your report’s runtime goes from twenty seconds to two hours. Every Crystal Reports developer has experienced this situation and it can be one of the most frustrating aspects of report design. Thankfully there are a variety of things that can be done to combat bad performance, any one of which can reap huge benefits...

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  • Upcoming Conferences to Showcase Oracle's Latest Procurement Applications

    - by Paul Homchick
    The 2010 conference season is kicking off with a series of events featuring executive updates demos of Oracle's newest procurement products. Attendees will also have the chance to meet with Oracle customers and technical representatives to discuss best practices for optimizing procurement processes. New Procurement TechnologiesOracle will use the events to showcase a number of procurement applications introduced since last year's Oracle OpenWorld: Oracle Supplier Lifecycle Management--a supplier-development application released this year to simplify the qualification, assessment, and performance monitoring of vendors (see related story). Oracle Supplier Hub--another 2010 introduction, the Oracle Supplier Hub unifies and shares critical information about all the suppliers in an organization's stable (see related story). Oracle Spend Classification--an intelligence-based application that improves spend and performance visibility. Oracle Procurement On Demand--the adaptive solution that enables and accelerates procurement transformation. Oracle Procurement and Spend Analytics 7.9.6.1--the latest release of Oracle Business Intelligence extends new content and integration capabilities to additional platforms and languages. Click here to find an event near you: List of conferences by location.

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  • The .NET Rocks! Visual Studio 2010 Road Trip

    Carl Franklin and Richard Campbell, hosts of the .NET Rocks radio show, have decided to set off in their DotNetMobile (a 30 foot RV) to 15 US cities between April 19th and May 7th. What for, you ask? Why, to meet up with .NET developers and show off the latest and greatest in Visual Studio 2010 and .NET 4.0...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Address Regulatory Mandates for Data Encryption Without Changing Your Applications

    - by Troy Kitch
    The Payment Card Industry Data Security Standard, US state-level data breach laws, and numerous data privacy regulations worldwide all call for data encryption to protect personally identifiable information (PII). However encrypting PII data in applications requires costly and complex application changes. Fortunately, since this data typically resides in the application database, using Oracle Advanced Security, PII can be encrypted transparently by the Oracle database without any application changes. In this ISACA webinar, learn how Oracle Advanced Security offers complete encryption for data at rest, in transit, and on backups, along with built-in key management to help organizations meet regulatory requirements and save money. You will also hear from TransUnion Interactive, the consumer subsidiary of TransUnion, a global leader in credit and information management, which maintains credit histories on an estimated 500 million consumers across the globe, about how they addressed PCI DSS encryption requirements using Oracle Database 11g with Oracle Advanced Security. Register to watch the webinar now.

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  • What are the definitive guidelines for custom Error Handling in ASP.NET MVC 3?

    - by RyanW
    The process of doing custom error handling in ASP.NET MVC (3 in this case) seems to be incredibly neglected. I've read through the various questions and answers here, on the web, help pages for various tools (like Elmah), but I feel like I've gone in a complete circle and still don't have the best solution. With your help, perhaps we can set a new standard approach for error handling. I'd like to keep things simple and not over-engineer this. Here are my goals: For Server errors/exceptions: Display debugging information in dev Display friendly error page in production Log errors and email them to administrator in production Return 500 HTTP Status Code For 404 Not Found errors: Display friendly error page Log errors and email them to administrator in production Return 404 HTTP Status Code Is there a way to meet these goals with ASP.NET MVC?

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  • GlassFish Community Event and Party at JavaOne 2011 - Oct 2, 2011

    - by arungupta
    As in the previous years (2010, 2009, 2008 (more), and 2007), the GlassFish community event and party are getting planned along with JavaOne 2011 as well. Here are the coordinates for the community event: Date: Sunday, October 2nd, 2011 Time: 12:30pm - 4:30pm Venue: Moscone West The party will be held at the regular venue of The Thirsty Bear. This is your chance to meet the core members of engineering, product management, executive management, and rest of the team. This is your (yet another) chance to voice your opinion and be heard. There will be community updates, customer testimonials, unconference, and fun activities too. Stay tuned for more details. Here are some pictures from the yesteryears: A conference badge will be required to attend the community event but the party will be open to all friends of GlassFish. So if you are in town, plan to stop by at the community event and/or the party. Stay tuned for RSVP details. Its going to be lot of fun!

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  • GlassFish Community Event and Party at JavaOne 2011 - Oct 2, 2011

    - by arungupta
    As in the previous years (2010, 2009, 2008 (more), and 2007), the GlassFish community event and party are getting planned along with JavaOne 2011 as well. Here are the coordinates for the community event: Date: Sunday, October 2nd, 2011 Time: 12:30pm - 4:30pm Venue: Moscone West The party will be held at the regular venue of The Thirsty Bear. This is your chance to meet the core members of engineering, product management, executive management, and rest of the team. This is your (yet another) chance to voice your opinion and be heard. There will be community updates, customer testimonials, unconference, and fun activities too. Stay tuned for more details. Here are some pictures from the yesteryears: A conference badge will be required to attend the community event but the party will be open to all friends of GlassFish. So if you are in town, plan to stop by at the community event and/or the party. Stay tuned for RSVP details. Its going to be lot of fun!

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  • Oracle: Addressing Information Overload in Factory Automation

    - by [email protected]
     ORACLE's Stephen Slade has written about addressing information overload on the factory floor.  According to Slade, today's automated processes create large amounts of valuable data, but only a small percentage remains actionable.Oracle claims information overload can cost financially, as companies struggle to store and collect reams of data needed to identify embedded trends, while producing manual reports to meet quality standards, regulatory requirements and general reporting goals.Increasing scrutiny of new requirements and standards add to the need to find new ways to process data. Many companies are now using analytical engines to contextualise data into 'actionable information'. Oracle claims factories need to seriously address their data collection, audit trail and records retention processes. By organising their data, factories can maximise outcomes from excellence and contuinuous improvement programs, and gain visibility into costs int the supply chain.Analytics tools and technologies such as Business Intelligence (BI), Enterprise Manufacturing Intelligence (EMI) and Manufacturing Operations Centers (MOC) can help consolidate, contextual and distribute information.   FULL ARICLE:  http://www.myfen.com.au/news/oracle--addressing-information-overload-in-factory

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  • Mark your calendar : Oracle Week, Nov 18-22, Herzliya

    - by Frederic Pariente
    The local ISV Engineering will be participating at the Israel Oracle Week on Nov 18-22, come meet us there! MARK YOUR CALENDAR Oracle Week Israel Date : November 18-22, 2012 Time : 09:00-16:30 Location :  Daniel HotelHerzliyaIsrael Tracks : DatabaseMiddlewareDevelopment InfrastructureBusiness ApplicationsBig Data ManagementSOA & BPMBI JavaITCloud  Here is a sample list of the Solaris 11 sessions to date, make sure to register for these. Number Name Date Track 12224 Optimizing Enterprise Applications with Oracle Solaris 11 19/11/2012 Infrastructure 12327 Oracle Solaris 11: Engineered Cloud Security with Wire-Speed Encryption and Delegated Admin 20/11/2012 Infrastructure, Cloud 12425 Simplified Lifecycle Management in Oracle Solaris 11 with AI, IPS and Ops Center 21/11/2012 Infrastructure 12528 Oracle Solaris 11 Administration: Zone, Resource Management and System Security 22/11/2012 Infrastructure 12127 Built for Cloud: Virtualization Use Cases and Technologies in Oracle Solaris 11 18/11/2012 Infrastructure, Cloud See you there!

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  • Innovating with Customer Needs Management

    - by Anurag Batra
    We're pleased to announce the addition of Agile Customer Needs Management (CNM) to the portfolio of PLM offerings by Oracle. CNM allows manufacturing companies to capture the voice of the customer and market, and arm their product designers with the information that they need to better meet customer requirements. It's an Enterprise 2.0 product that focuses on the quick information capture, ease of organizing information and association of that information with the product record - some of the key aspects of early stage innovation. Read on to learn more about this revolutionary new product that redefines how information is used to drive innovation.

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  • AJI Report 14 &ndash; Brian Lagunas on XAML and Windows 8

    - by Jeff Julian
    We sat down with Brian at the Iowa Code Camp to talk about his sessions, WPF, Application Design, and what Infragistics has to offer developers. Infragistics is a huge supporter of regional events like Iowa Code Camp and we want to thank them for their support of the Midwest region. Brian is a sharp guy and it was great to meet him and learn more about what makes him tick. Brian Lagunas is an INETA Community Speaker, co-leader of the Boise .Net Developers User Group (NETDUG), and original author of the Extended WPF Toolkit. He is a multi-recipient of the Microsoft Community Contributor Award and can be found speaking at a variety of user groups and code camps around the nation. Brian currently works at Infragistics as a Product Manager for the award winning NetAdvantage for WPF and Silverlight components. Before geeking out, Brian served his country in the United States Army as an infantryman and later served his local community as a deputy sheriff.   Listen to the Show   Site: http://brianlagunas.com Twitter: @BrianLagunas

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  • Spotlight on Claims: Serving Customers Under Extreme Conditions

    - by [email protected]
    Oracle Insurance's director of marketing for EMEA, John Sinclair, recently attended the CII Spotlight on Claims event in London. Bad weather and its implications for the insurance industry have become very topical as the frequency and diversity of natural disasters - including rains, wind and snow - has surged across Europe this winter. On England's wettest day on record, the county of Cumbria was flooded with 12 inches of rain within 24 hours. Freezing temperatures wreaked havoc on European travel, causing high speed TVG trains to break down and stranding hundreds of passengers under the English Chanel in a tunnel all night long without heat or electricity. A storm named Xynthia thrashed France and surrounding countries with hurricane force, flooding ports and killing 51 people. After the Spring Equinox, insurers may have thought the worst had past. Then came along Eyjafjallajökull, spewing out vast quantities of volcanic ash in what is turning out to be one of most costly natural disasters in history. Such extreme events challenge insurance companies' ability to service their customers just when customers need their help most. When you add economic downturn and competitive pressures to the mix, insurers are further stretched and required to continually learn and innovate to meet high customer expectations with reduced budgets. These and other issues were hot topics of discussion at the recent "Spotlight on Claims" seminar in London, focused on how weather is affecting claims and the insurance industry. The event was organized by the CII (Chartered Insurance Institute), a group with 90,000 members. CII has been at the forefront in setting professional standards for the insurance industry for over a century. Insurers came to the conference to hear how they could better serve their customers under extreme weather conditions, learn from the experience of their peers, and hear about technological breakthroughs in climate modeling, geographic intelligence and IT. Customer case studies at the conference highlighted the importance of effective and constant communication in handling the overflow of catastrophe related claims. First and foremost is the need to rapidly establish initial communication with claimants to build their confidence in a positive outcome. Ongoing communication then needs to be continued throughout the claims cycle to mange expectations and maintain ownership of the process from start to finish. Strong internal communication to support frontline staff was also deemed critical to successful crisis management, as was communication with the broader insurance ecosystem to tap into extended resources and business intelligence. Advances in technology - such web based systems to access policies and enter first notice of loss in the field - as well as customer-focused self-service portals and multichannel alerts, are instrumental in improving customer satisfaction and helping insurers to deal with the claims surge, which often can reach four or more times normal workloads. Dynamic models of the global climate system can now be used to better understand weather-related risks, and as these models mature it is hoped that they will soon become more accurate in predicting the timing of catastrophic events. Geographic intelligence is also being used within a claims environment to better assess loss reserves and detect fraud. Despite these advances in dealing with catastrophes and predicting their occurrence, there will never be a substitute for qualified front line staff to deal with customers. In light of pressures to streamline efficiency, there was debate as to whether outsourcing was the solution, or whether it was better to build on the people you have. In the final analysis, nearly everybody agreed that in the future insurance companies would have to work better and smarter to keep on top. An appeal was also made for greater collaboration amongst industry participants in dealing with the extreme conditions and systematic stress brought on by natural disasters. It was pointed out that the public oftentimes judged the industry as a whole rather than the individual carriers when it comes to freakish events, and that all would benefit at such times from the pooling of limited resources and professional skills rather than competing in silos for competitive advantage - especially the end customer. One case study that stood out was on how The Motorists Insurance Group was able to power through one of the most devastating catastrophes in recent years - Hurricane Ike. The keys to Motorists' success were superior people, processes and technology. They did a lot of upfront planning and invested in their people, creating a healthy team environment that delivered "max service" even when they were experiencing the same level of devastation as the rest of the population. Processes were rapidly adapted to meet the challenge of the catastrophe and continually adapted to Ike's specific conditions as they evolved. Technology was fundamental to the execution of their strategy, enabling them anywhere access, on the fly reassigning of resources and rapid training to augment the work force. You can learn more about the Motorists experience by watching this video. John Sinclair is marketing director for Oracle Insurance in EMEA. He has more than 20 years of experience in insurance and financial services.

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