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  • How do I delete or modify Default User's default printer?

    - by eleven81
    I have some computers that I set up a couple years ago by creating a user account, setting it up the way I wanted, and copying that user's directory over Default User's directory. Pretty simple stuff. One of the things that I did was to add a printer and set it as the default. Straightforward, or so I thought. Things have changed, and that printer has been removed and replaced with a different printer. I deleted the old printer's object and added the new one. Now every time a new user logs in, their profile gets copied from Default User, and they get the old printer as their default. This re-adds the old printer object to the system. Now every user can see the old printer's object again. I want to permanently delete Default User's default printer. How?

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  • Inactive users in windows server after some time according to first login instead of defining a solid expiration date

    - by smhnaji
    We want to give access to some Windows Server users so they can remotely have access to our server and download from a special folder of the server. The licenses we give to users, are time base. There should be 1 month, 2 month, ..., 1 year, ... licenses. CURRENT SITUATION (WHAT I DON'T WANT): When users are created and added to the OS, a solid expiration date is given. WHAT I WANT: Users' expiration date should be calculated automatically after first login. The user might not need his account right when purchases the license. In another words: When a license of the user we create is purchased at Jan 1st, he should use the license until Feb 1st. No matter whether he really logs in or not. He cannot come Feb 5th and begin using his license because that has expired then. What I want is that when he comes at Feb 5th and begins using, the license update until March 5th. CLARIFICATION (Update after MDMarra's comment) Working environment is Windows Server 2012. By the word 'user', I mean Native Windows Server Users. Whenever a new person purchases a license with me, I create them manually using net user command like this: net user ali pass /add /expires:2013-12-25

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  • Is it possible to use the IE10 App without making Internet Explorer the default browser?

    - by nhinkle
    Windows 8 comes with two versions of Internet Explorer: the normal desktop version, which looks just like IE9, and the Modern UI version, which is a full-screen tablet-style app. By default, links opened in desktop mode open in desktop IE, and links opened in Modern UI apps open in the full-screen app. When you set a new default browser (like Google Chrome, which has a Modern UI mode now), you can no longer access IE10 in the Modern UI at all - the tile disappears from the start screen, and there's no way to manually invoke it. I don't use IE10 much, but I'd like to have access to it in Metro mode, because it's handy for testing things out. I don't want to have IE be my default browser though. Is there any way to get the IE10 "App" to show up without setting IE to be the default browser everywhere?

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  • Quick and dirty user management service for Linux VMs?

    - by quack quixote
    Background I have a home server running Debian, and a workstation that runs various VirtualBox VMs (mostly Linuxen but some Windows). At the moment, I'm creating my main user account anew for every new Linux VM. I'd like to make use of a centralized user-management scheme instead, so I can just configure the new VMs for the directory technology and let them handle user lookups automatically. The last time I worked with anything like this, NIS+ was still in fashion. I have a vague notion of what LDAP and Active Directory are, but no knowledge of how to configure them for what I want. Question What user-management/network-directory technology should I use for providing user accounts to my network? The server must run on Debian Lenny. Client configuration should be simple point-at-server-and-go. I need an example configuration for one sample user account. (nice-to-have) I may want to mount the user's home directory from the server. (nice-to-have) The same configuration works with Windows clients.

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  • Switch User in RedHat like XP

    - by rd42
    In our cluster, RedHat4 & 5 machines, if someone locks the computer and walks away no body can use it. Is there a feature in RedHat5, Gnome, KDE etc that would allow for the option of switching users at the lock screen, so more than one person can be logged in? Thanks, rd42

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  • user profile cannot be loaded in Windows 7

    - by alex
    so I wake up this morning and my mother drops the Dell laptop. She starts it up and no desktop icons appear. I take a look (mind you I'm not totally awake yet), go to start menu, click a button (I forgot which one) and a window box pops up saying something a bout the hardrive (I think it might have said cannot be located) she's crying right now and waiting until 10 to take it to bestbuy. she wont let me touch the dell either. could this be because of the drop or from torrents (which never was a problem)? please help.

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  • Exchange 2010 user not receiving mail from another user

    - by eth0
    I have an Outlook 2010 user who can't receive email from another Outlook 2010 user. They are both in the same mailbox server in the same network. They can both send and receive email to anyone else in the organization. One just can't receive from the other. It's very strange. Exchange server was recently migrated from 2007 to 2010 but one of the users described is a new hire which was created on the 2010 server. I have other new hires created on the 2010 server that work fine. I tried having the user send from OWA and it still doesn't get through. What else can I do to troubleshoot this issue? Thank you.

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  • “Big Data” Is A Small Concept Unless You Can Apply It To The Customer Experience

    - by Michael Hylton
    There’s been a lot of recent talk in the industry about “big data”.  Much can be said about the importance of big data and the results from it, but you need to always consider the customer experience when analyzing and applying customer data. Personalization and merchandising drive the user experience.  Big data should enable you to gain valuable insight into each of your customers and apply that insight at the moment they are on your Web site, talking to one of your call center agents, or any other touchpoint.  While past customer experience is important, you need to combine that with what your customer is doing on your Web site now as well what they are doing and saying on social networking sites.  It’s key to have a 360 degree view of your customer across all of your touchpoints in order to provide that relevant and consistent experience that they come to expect when interacting with your brand. Big data can enable you to effectively market, merchandize, and recommend the right products to the right customers and the right time.  By taking customer data and applying it to product recommendations, you have an opportunity to gain a greater share of wallet through the cross-selling and up-selling of additional products and services.  You can also build sustaining loyalty programs to continue to engage with your customers throughout their long-term relationship with your brand.

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  • “Big Data” Is A Small Concept Unless You Can Apply It To The Customer Experience

    - by Michael Hylton
    There’s been a lot of recent talk in the industry about “big data”.  Much can be said about the importance of big data and the results from it, but you need to always consider the customer experience when analyzing and applying customer data. Personalization and merchandising drive the user experience.  Big data should enable you to gain valuable insight into each of your customers and apply that insight at the moment they are on your Web site, talking to one of your call center agents, or any other touchpoint.  While past customer experience is important, you need to combine that with what your customer is doing on your Web site now as well what they are doing and saying on social networking sites.  It’s key to have a 360 degree view of your customer across all of your touchpoints in order to provide that relevant and consistent experience that they come to expect when interacting with your brand. Big data can enable you to effectively market, merchandize, and recommend the right products to the right customers and the right time.  By taking customer data and applying it to product recommendations, you have an opportunity to gain a greater share of wallet through the cross-selling and up-selling of additional products and services.  You can also build sustaining loyalty programs to continue to engage with your customers throughout their long-term relationship with your brand.

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  • Oracle Customer Experience events in EMEA: Empowering People, Powering Brands

    - by Richard Lefebvre
    What makes for an exceptional customer experience? What are the organizational, technical and mindset prerequisites for making it a reality? And how ca a company sustain it? => Join one of the following Oracle's Customer Experience events (open to partners and customers) accross Europe <= Amsterdam - 27th September 2012  Milano - 27th September 2012 Madrid - 10th October 2012 London - 18th October 2012 Paris - 25th October (link to registration to be open soon) Other dates & locations to be relased -> Gain insight on what challenges must be addressed and how CX solutions can help deliver great customer experiences across the customer lifecycle and every interaction point. -> Learn how customer experience drives measurable business value by accelerating new customer acquisition, maximizing customer retention, improving operational efficiency and increasing total sales. This is your chance to transition your customer experience management strategies into the 21st century to create tomorrow's experiences today. This interactive event will deliver you the opportunity to learn from and network with your peers and experts.

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  • Webcast Q&A: Qualcomm Provides a Seamless Experience for Customers with Oracle WebCenter

    - by kellsey.ruppel
    Last Thursday we had the second webcast in our WebCenter in Action webcast series, "Qualcomm Provides a Seamless Experience for Customers with Oracle WebCenter, where customer Michael Chander from Qualcomm and Vince Casarez & Gourav Goyal from Oracle Partner Keste shared how Oracle WebCenter is powering Qualcomm’s externally facing website and providing a seamless experience for their customers. In case you missed it, here's a recap of the Q&A.   Mike Chandler, Qualcomm Q: Did you run into any issues when integrating all of the different applications together?A: Definitely, our main challenges were in the area of user provisioning and security propagation, all the standard stuff you might expect when hooking up SSO for authentication and authorization. In addition, we spent several iterations getting the UI’s in sync. While everyone was given the same digital material to build too, each team interpreted and implemented it their own way. Initially as a user navigated, if you were looking for it, you could slight variations in color or font or width , stuff like that. So we had to pull all the developers responsible for the UI together and get pixel level agreement on a lot of things so we could ensure seamless transitions across applications. Q: What has been the biggest benefit your end users have seen?A: Wow, there have been several. An SSO enabled environment was huge a win for our users. The portal application that this replaced had not really been invested in by the business. With this project, we had full business participation and backing, and it really showed in some key areas like the shopping experience. For example, while ordering in the previous site, the items did not have any pictures or really usable descriptions. A tremendous amount of work was done to try and make the site more intuitive and user friendly. Site performance has also drastically improved thanks to new hardware, improved database design, and of course the fact that ADF has made great strides in runtime performance. Q: Was there any resistance internally when implementing the solution? If so, how did you overcome that?A: Within a large company, I’m sure there is always going to be competition for large projects, as there was here. Once we got through the technical analysis and settled on the technology choices, it was actually no resistance to implementing the solution. This project was fully driven by the business with the aim of long term growth. I can confidently say that the fact that this project was given the utmost importance by both the business and IT really help put down any resistance that you would typically see while implementing a new solution. Q: Given the performance, what do you estimate to be the top end capacity of the system? A:I think our top end capacity is really only limited by our hardware. I’m comfortable saying we could grow 10x on our current hardware, both in terms of transactions and users. We can easily spin up new JVM instances if needed. We already use less JVM’s than we had planned. In addition, ADF is doing a very good job with his connection pooling and application module pooling, so we see a very good ratio of users connected to the systems vs db connections, without impacting performace. Q: What's the overview or summary of feedback from the users interacting with the site?A: Feedback has been overwhelmingly positive from both the business and our customers. They’re very happy with the new SSO environment , the new LAF, and the performance of the site. Of course, it’s not all roses. No matter what, there are always going to be people that don’t like the layout or the color scheme, etc. By and large though, customers are happy and the business is happy. Q: Can you describe the impressions about the site before and after the project within Qualcomm?A: Before the project, the site worked and people were using it, but most people were not happy with it. It was slow and tended to be a bit tempermental, for example a user would perform a transaction and the system would throw and unexpected error. The user could back up and retry the steps and things would work fine, so why didn’t work the first time?. From a UI perspective, we’d hear comments like it looked like it was built by a high school student.  Vince Casarez & Gourav Goyal, Keste Q: Did you run into any obstacles when implementing the solution?A: It's interesting some people call them "obstacles" on this project we just called them "dependencies".  There were both technical and business related dependencies that we had to work out. Mike points out the SSO dependencies and the coordination and synchronization between the teams to have a seamless login experience and a seamless end user experience.  There was also a set of dependencies on the User Acceptance testing to make sure that everyone understood the use cases for how the system would be used.  With a branching into a new market and trying to match a simple user experience as many consumer sites have today, there was always a tendency for the team members to provide their suggestions on how things could be simpler.  But with all the work up front on the user design and getting the business driving this set of experiences, this minimized the downstream suggestions that tend to distract a team.  In this case, all the work up front allowed us to enumerate the "dependencies" and keep the distractions to a minimum. Q: Was there a lot of custom work that needed to be done for this particular solution?A: The focus for this particular solution was really on the custom processes. The interesting thing is that with the data flows and the integration with applications, there are some pre-built integrations, but realistically for the process flow, we had to build those. The framework and tooling we used made things easier so we didn’t have to implement core functionality, like transitioning from screen to screen or from flow to flow. The design feature of Task Flows really helped speed the development and keep the component infrastructure in line with the dynamic processes.  Task flows and other elements like Skins are core to the infrastructure or technology stack of Oracle. This then allowed the team to center the project focus around the business flows and use cases to meet the core requirements and keep the project on time. Q: What do you think were the keys to success for rolling out WebCenter?A:  The 5 main keys to success were: 1) Sponsorship from the whole organization around this project from senior executive agreement, business owners driving functionality, and IT development alignment; 2) Upfront design planning and use case definition to clearly define the project scope and requirements; 3) Focussed development and project management aligned with the top level goals and drivers; 4) User acceptance and usability testing along the way to identify potential issues and direct resolution of the issues;  and 5) Constant prioritization of the issues for development to fix by the business.  It also helps to have great team chemistry and really smart people working on the project. If you missed the webcast, be sure to catch the replay to see a live demonstration of WebCenter in action!  Qualcomm Provides a Seamless Experience for Customers with Oracle WebCenter from Oracle WebCenter

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  • Google I/O 2012 - Dart - A Modern Web Language

    Google I/O 2012 - Dart - A Modern Web Language Lars Bak, Kasper Lund The two creators of Dart will discuss the rationale behind Dart's design and its impact on web scalability and performance. They'll also present how Dart helps developers innovate by increasing their productivity without breaking backwards compatibility. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 2066 36 ratings Time: 01:03:40 More in Science & Technology

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  • Samba Server Make Multiple User Permissions Profiles

    - by Scriptonaut
    I have a Samba file server running, and I was wondering how I could make multiple user accounts that have different permissions. For example, at the moment I have a user, smbusr, but when I ssh to the share, I can read, write, execute, and even navigate out of the samba directory and do stuff on the actual computer. This is bad because I want to be able to give out my IP so friends/family can use the server, but I don't want them to be able to do just anything. I want to lock the user in the samba share directory(and all the sub directories). Eventually I would like several profiles such as (smbusr_R, smbusr_RW, smbguest_R, smbguest_RW). I also have a second question related to this, is SSH the best method to connect from other unix machines? What about VPN? Or simply mounting like this: mount -t ext3 -o user=username //ipaddr/share /mnt/mountpoint Is that mounting command above the same thing as a vpn? This is really confusing me. Thanks for the help guys, let me know if you need to see any files, or need anymore information.

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  • Creating security permissions for a non-domain-member user in Windows Server 2008

    - by Overhed
    Hello everyone, I apologize in advance for incorrect use of terminology, as I'm not an IT person by trade. I'm doing some remote work via a VPN for a client and I need to add some DCOM Service security permissions for my remote user. Even though I'm on the VPN, the request for access to the DCOM service is using my PCs native user (and since I'm running Vista Home Premium it looks something like: PC-NAME\Username). The request for access comes back with access denied and I can not add this user to the security permissions as it "is not from a domain listed in the Select Location dialog box, and is therefore not valid". I'm pretty stuck and have no clue what kind of steps I need to do here. Any help would be appreciated, thanks in advance. EDIT: I have no control over what credentials are being passed in to the server by my computer. This scenario is occurring in an installation wizard that has a section which requests you point it to the machine running the "server" version of the software I'm installing (it then tries to invoke the relevant COM service, but my user does not have "Remove Activation Permissions" on that service, so I get request denied).

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  • New AD user request form and workflow

    - by user66390
    I'm wondering if anyone is providing a solid solution for creating New Network User Account Request forms, and attaching workflows to them to automate account creation? I'm currently investigating a number of options, but am surprised that such a ubiquitous task hasn't been solved a dozen times over and thoroughly documented. Or at least isn't integrated into current off-the-shelf change management and ticketing systems. Ideally, I'd like for our current ticketing system, ServiceDesk+ to present a standard 'New User' form to department heads, which they can fill in with the required new user details. This triggers a workflow that submits the request as a ticket that can be reviewed and actioned. Actioning the ticket triggers a workflow that creates a user in AD with the details provided, and notifies the department head upon completion. All told, a pretty standard requirement that I'm sure most organizations have. What are other people doing to accomplish this? Edit: I should add, I'm more looking for "supported" methods. As is, I've submitted a number of scripted solutions, none of which have met with manager approval.

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  • Forrester- The Right Customer Experience Strategy

    - by Divya Malik
    I am blogging from a warm, sunny NYC today. We are here, sponsoring and attending Forrester's Customer Experience Forum 2011. Customer Experience Management has been a key area of focus for us in CRM. Our VP of CRM and eCommerce Product Marketing Kirk Mosher will be the first presenter of the Day (Tuesday morning at 7.30 am) with a breakfast session titled "Winning With A Superior Cross-Channel Customer Experience" . We are also showcasing some exciting new demos across our CRM and Commerce product lines in the areas of Integrated Sales and Marketing, Multi-Channel Commerce and Integrated Outlook and Mobile solutions on the demo floor. For those of you who are attending, do stop by, and see the latest in CRM innovations from Oracle, and talk to some experienced sales consultants. You can find more information about Oracle's CRM solutions here.  

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  • Data validation best practices: how can I better construct user feedback?

    - by Cory Larson
    Data validation, whether it be domain object, form, or any other type of input validation, could theoretically be part of any development effort, no matter its size or complexity. I sometimes find myself writing informational or error messages that might seem harsh or demanding to unsuspecting users, and frankly I feel like there must be a better way to describe the validation problem to the user. I know that this topic is subjective and argumentative. I've migrated this question from StackOverflow where I originally asked it with little response. Basically, I'm looking for good resources on data validation and user feedback that results from it at a theoretical level. Topics and questions I'm interested in are: Content Should I be describing what the user did correctly or incorrectly, or simply what was expected? How much detail can the user read before they get annoyed? (e.g. Is "Username cannot exceed 20 characters." enough, or should it be described more fully, such as "The username cannot be empty, and must be at least 6 characters but cannot exceed 30 characters."?) Grammar How do I decide between phrases like "must not," "may not," or "cannot"? Delivery This can depend on the project, but how should the information be delivered to the user? Should it be obtrusive (e.g. JavaScript alerts) or friendly? Should they be displayed prominently? Immediately (i.e. without confirmation steps, etc.)? Logging Do you bother logging validation errors? Internationalization Some cultures prefer or better understand directness over subtlety and vice-versa (e.g. "Don't do that!" vs. "Please check what you've done."). How do I cater to the majority of users? I may edit this list as I think more about the topic, but I'm genuinely interested in proper user feedback techniques. I'm looking for things like research results, poll results, etc. I've developed and refined my own techniques over the years that users seem to be okay with, but I work in an environment where the users prefer to adapt to what you give them over speaking up about things they don't like. I'm interested in hearing your experiences in addition to any resources to which you may be able to point me.

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  • Oracle’s Web Experience Management

    - by Christie Flanagan
    Today’s guest post on Oracle’s Web Experience Management comes from a member of our WebCenter Evangelist team, Noël Jaffré, a Principal Technologist based in France.Oracle’s Web Experience Management (WEM) solution enables organizations to optimize the online channel for driving marketing and customer experience management success. It empowers business users to manage the web presence and create rich and engaging online experiences for customers and prospects. Oracle's WEM platform provides a framework to simplify the integration of Oracle, third-party and custom-built applications. This framework essentially allows the creation and integration of applications using one single business interface called the WEM interface. It includes the following: Single sign-on access control for all integrated applications using the Central Authentication Service (CAS) component. A single centralized administration window for user, role, and native applications management including site management. Community server management, gadget server management as well as management for partner integrated technologies. A Representational State Transfer (REST) API for accessing WebCenter Sites data. REST services are supported on both Oracle WebCenter Sites and Oracle WebCenter Sites Satellite Server to leverage the satellite server cache. All REST requests are cached for web consuming applications as well for the high performance delivery of native applications on the mobile channel. Oracle WebCenter Sites’ Web Experience Management environment enables organizations to deliver a compelling online experience to customers by simplifying the deployment and management of sophisticated and engaging websites. The WebCenter Sites platform automates the entire process of managing web content including: Authoring:  Business users can easily contribute and manage web content in real-time, with intuitive interfaces and drag-and-drop content authoring and layout capabilities designed for the non-technical user. Contextual Content Targeting: Marketers are empowered to create and manage targeted campaigns with relevant recommendations and promotions based on the context of the session of the visitor such as his or her navigation history, user profile, language, location or other information shared during the visitor session. Content Publishing and Deployment: It offers advanced multi-site management capabilities for departmental or regional sites, as well as strong multi-lingual and multi-locale content management. The remote satellite server caching infrastructure provides high-performance, distributed caching, tuned to deliver high-volume, targeted and multi-lingual sites. Analytics and Optimization: Business users and marketers have the ability to measure the effectiveness of their online content and campaigns at a granular level. Editors and marketers can immediately determine whether a given article or promotion is relevant to a particular customer segment. User-generated Content: Marketers can enable blogs, comments, rating and reviews on the website.  All comments and reviews posted to the website can be moderated from the administrator interface either manually or automatically using filters, whitelists, blacklists or community based moderation. Personalized Gadget Dashboards:  Site managers can deploy gadgets, small applications using web content, individually or as part of dashboards containing multiple gadgets.  These gadget dashboards enable site visitors to create their own “MyPage” on a given site where they can select and customize the gadgets that the site administrator has made available.  Any gadget that conforms to the iGoogle/OpenSocial standard can be made available to site visitors, or they can be created within the WEM interface. Oracle's WEM platform also provides a unique environment for the delivery of a rich, multichannel online experience for site visitors through its advanced management modules for mobile. With Oracle’s WEM solution, it’s easy to control branding and deliver a consistent message while repurposing web content for publication to mobile devices, kiosks and much more. This distinctive approach provides: HTML5 Delivery: HTML5 delivery which includes native support for adaptive design that responds to the user’s computer screen resolution and orientation. The approach is less driven by the particular hardware and more driven by the user’s interactions with the device. In other words, this approach takes both the screen interactions (either cursor or touch) and screen sizes and orientation into consideration. A Unique Native Mobile Extension Environment for Contributors: From the WEM interface, a contributor can directly manage their mobile channel, using the tooling already in place for driving the traditional web presence. This includes the mobile presentation, as well as mobile insite editing, drag and drop page layout, and in-context recommendations and personalization. Optimized REST APIs for High Performance Content Delivery on Native Mobile Device Applications: WebCenter Sites’ REST API uses the underlying HTTP methods (GET, POST, PUT, DELETE) to interact with resources. Resources support two types of input and output formats -- XML and JSON. REST calls are customizable to optimize the interactions between the content repositories and the client applications. Caching is essential to decrease network loads and improve overall reliability and usability of the applications and user interactions. REST results are cached through the highly efficient Oracle WebCenter Sites caching architecture.

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  • UNIX User Account to Restricted SysAdmin (User/Printer Admin only)

    - by Mark
    Hi all, I'd like to know if there is a way for a user account to be enabled or elevated to carry out system admin tasks WITHOUT having to use the root account or sudo. Goal here is to allow a user account to Add/Delete users/printers without giving them the 'God' powers that the root account carries, in a way setting up a restricted system admin essentially. Not sure if there is a way of doing this as most just use root to my understanding.

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  • How do I handle a user story that I complete, but with compromise and need to revisit?

    - by ProfK
    I have just fulfilled (is that a good term?) two user stories out of a new project backlog I have just built. These are user registration and password reset, both requiring mail. I need to implement a substitute mail component because my initial choice, and a normally reliable one, wasn't working. Because I was focused on delivering the user stories, not debugging the mail component, I swapped it out to deliver working code at sprint end. Do I now log a new support issue for the mailer, or 're-insert' these stories into the backlog? If I do the latter, am I not introducing too much tech detail into user stories?

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  • Data validation best practices: how can I better construct user feedback?

    - by Cory Larson
    Data validation, whether it be domain object, form, or any other type of input validation, could theoretically be part of any development effort, no matter its size or complexity. I sometimes find myself writing informational or error messages that might seem harsh or demanding to unsuspecting users, and frankly I feel like there must be a better way to describe the validation problem to the user. I know that this topic is subjective and argumentative. StackOverflow might not be the proper channel for diving into this subject, but like I've mentioned, we all run into this at some point or another. There are so many StackExchange sites now; if there is a better one, feel free to share! Basically, I'm looking for good resources on data validation and user feedback that results from it at a theoretical level. Topics and questions I'm interested in are: Content Should I be describing what the user did correctly or incorrectly, or simply what was expected? How much detail can the user read before they get annoyed? (e.g. Is "Username cannot exceed 20 characters." enough, or should it be described more fully, such as "The username cannot be empty, and must be at least 6 characters but cannot exceed 30 characters."?) Grammar How do I decide between phrases like "must not," "may not," or "cannot"? Delivery This can depend on the project, but how should the information be delivered to the user? Should it be obtrusive (e.g. JavaScript alerts) or friendly? Should they be displayed prominently? Immediately (i.e. without confirmation steps, etc.)? Logging Do you bother logging validation errors? Internationalization Some cultures prefer or better understand directness over subtlety and vice-versa (e.g. "Don't do that!" vs. "Please check what you've done."). How do I cater to the majority of users? I may edit this list as I think more about the topic, but I'm genuinely interest in proper user feedback techniques. I'm looking for things like research results, poll results, etc. I've developed and refined my own techniques over the years that users seem to be okay with, but I work in an environment where the users prefer to adapt to what you give them over speaking up about things they don't like. I'm interested in hearing your experiences in addition to any resources to which you may be able to point me.

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