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• Get user profile size in vbscript

  - by Cameron

  Hello, I am trying to get the size of a user's local profile using VBScript. I know the directory of the profile (typically "C:\Users\blah"). The following code does not work for most profiles (Permission Denied error 800A0046): Dim folder Dim fso Set fso = WScript.CreateObject("Scripting.FileSystemObject") Set folder = fso.GetFolder("C:\Users\blah") MsgBox folder.Size ' Error occurs here Is there another way to do this? UPDATE: I did some deeper digging and it turns out that the Permission Denied error occurs if permission is denied to some subfolders or files of the directory whose size I wish to get. In the case of user profiles, there's always a few system files that even the Administrator group does not have permission to access. To get around this, I wrote a function that tries to get the folder size the normal way (above), then, if the error occurs, it recurses into the subdirectories of the folder, ignoring folder sizes that are permission denied (but not the rest of the folders). Dim fso Set fso = WScript.CreateObject("Scripting.FileSystemObject") Function getFolderSize(folderName) On Error Resume Next Dim folder Dim subfolder Dim size Dim hasSubfolders size = 0 hasSubfolders = False Set folder = fso.GetFolder(folderName) ' Try the non-recursive way first (potentially faster?) Err.Clear size = folder.Size If Err.Number <> 0 then ' Did not work; do recursive way: For Each subfolder in folder.SubFolders size = size + getFolderSize(subfolder.Path) hasSubfolders = True Next If not hasSubfolders then size = folder.Size End If End If getFolderSize = size Set folder = Nothing ' Just in case End Function

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• Should be simple: existing laptop with local user and outlook 2007 migrate on same computer to domain user with outlook 2007 emails intact

  - by bifpowell

  I have Dell Laptop with windows 7 64 bit and for the last year it's been just a machine with an account like: machine\john there are files in folders and stuff in c:\users\john and john uses outlook 2007 as a pop3 client and has identifiable local appdata pst files. Now I installed a server and want to have everything be domain-centric so I added this laptop to the domain with admin credentials and then logged in as a domain user as: domain\john.smith Now I want to duplicate machine\john (outlook emails mostly) to domain\john.smith. In the past I used the Files and Settings Xfer Wizard and done. I tried that here and it crunched away for a while, made the file, but the restore had no effect - it ran for a while, had a progress bar, but it's like nothing happened at all afterwards. I've rebooted the machine, logged in as domain administrator as the first user to log on after the restart and tried: c:\users\john xcopy c:\users\john c:\users\john.smith /V /C /F /H /K /Y /E ...and it copies some of it, but when it gets to c:\users\john.smith\appdata\local\application data it chokes "Access denied, unable to create directory" I also tried logging in as domain\john.smith and copying the entire directory that the PSTs are in from machine\john and a lot of the mail was there when I launched outlook after replacing the PSTs, but not all of them??? I got errors about files in use when doing this method, which I figure must be why not all the old emails are in the inbox?... There must be some extremely simple way to do what must be a very common requirement. Any guidance appreciated.

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• Managing per-user rc.d init scripts

  - by Steve Schnepp

  I want to delegate SysV init scripts to each user. Like the SysV init, each item in ${HOME}/rc.d starting with S will be launched on server start-up with the start argument. The same for the server shut-down with the one starting with K and with the stop argument. I thought about scripting it myself, but maybe there is already some kind of implementation out there1. In summary it would be a script in /etc/init.d/ that iterates through all the users and launches runparts as the user on the relevant scripts. The platform here is a Linux (Debian flavour), but I think the solution would be quite portable among various Unix-like platforms. Update: The point here is for users to be able to create their own init scripts that should be launch on their behalf when the system boots up. As Dan Carley pointed out, the services won't be able to access any system asset (priviledged ports, system logs, ...). 1. This way I don't have to think that much about all the subtle security implications such as script timeouts for example...

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• How to run script from root as another user (with user PATH)

  - by Sandra

  I would like to have these commands run as the ss user from root mkdir bin cp -r /opt/gitolite . gitolite/install -ln gitolite setup -pk ss.pub mkdir -p .gitolite/hooks/common ln -s /opt/pre-receive .gitolite/hooks/common/ so everything is executed in /home/ss. The 4th line requires $HOME/bin as you can see from the 3rd line. The only way I can get it to work is by adding su -c "command" ss to each line, which is not a nice hack. This is an extension to my previous question, where I wasn't precise enough. Question How do I run all these commands as a script in a practical way?

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• Decoding the IE9 user agent

  - by Portman

  I installed IE9 in a Windows 7 virtual machine, and was surprised to see this user agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Trident/5.0; BOIE9;ENUSMSNIP) In particular, the last two keys BOIE9 and ENUSMSNIP look very spammy. I'm used to seeing toolbars and add-ins register themselves at the end of the user agent like that, but this is on a virgin install of Windows 7 with no other software. They're defined in the registry here: HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\PostPlatform That key has a value of IEAK, which is apparently the Internet Explorer Administrators Kit which according to Microsoft sends a custom user agent string. But why? I'm guessing that BOIE9 is stands for "Bing on IE9". It's the only active Add-On: As for ENUSMSNIP, I'm at a loss. My guesses are: ENUS = Locale, which for me is EN-US ("US English") MS = Microsoft NIP = ??? I tried changing my locale to EN-GB, but the user agent didn't update nor did the registry. So it appears it's only at the time of install that it matters (if I'm even right about ENUS). Does anyone know what these two user agent keys represent? Or, care to share what your IE9 user agent is, and maybe we can piece it together ourselves?

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• Redmon's Run As User not loading user's enviroment variables

  - by catfish

  I'm attempting to use Redmon http://www.winimage.com/misc/redmon/ to send print jobs to a custom C# application. Redmon "runs" (actually the Print Spooler) as SYSTEM but has an option to Run As User to allow your application to run under the user that printed the job. The problem is that it doesn't appear to load the user's environment. So calling functions like Path.GetTempPath() points to \windows\temp instead of the user's. Also when attempting to run Outlook 2007+ via MAPI calls (to add attachments) it reports form errors due to, I think, the temp folder location. Is there a way to "reload" a profile or atleast get your environment vars within the Impersonated application? The only ideas I've had so far is to rebuild the vars directly from the registry, but I want to avoid this since it's a hack around (avoiding implementation details and all that). Or making a stub program that Redmon calls which then properly Run As User with full profile the custom application. Any other items or tricks?

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• User can't login after creating them with the asp.net Create User Wizard

  - by Xaisoft

  When I create a user, they can't login until I go into the asp.net configuration and save them. I actually don't change any settings, I just press the save button and then they can login in. What I would like to do is to have the user be able to login once they are created, but I can't seem to get it to work. Here is my code for the CreatedUser method: protected void CreateUserWizard1_CreatedUser(object sender, EventArgs e) { CustomerProfile adminProfile = CustomerProfile.GetProfile(); string username = ((TextBox)CreateUserWizard1.CreateUserStep.ContentTemplateContainer.FindControl("UserName")).Text.Trim(); CustomerProfile createdUser = CustomerProfile.GetProfile(username); createdUser.CustomerID = adminProfile.CustomerID; createdUser.Save(); MembershipUser user = Membership.GetUser(username); user.IsApproved = ((CheckBox)CreateUserWizard1.CreateUserStep.ContentTemplateContainer.FindControl("chkActivateUser")).Checked; Roles.AddUserToRole(user.UserName, "nonadmin"); }

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• Do I need to auto-login after account activation?

  - by Art

  This is the standard scenario: User registers on the site User receives an account activation email, clicks link to activate Web site notifies the user that account is activated Now there are at least two pathways: User is taken to the login screen and asked to enter login details User is automatically logged in and taken to a welcome/profile/etc page While there are obvious benefits in (1) as far as the user's experience is concerned, there could be drawbacks as well. Option (2) offers improved security at cost of UX. Which of the scenarios is preferable and why? Any serious flaws in any of them?

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• Design Application to "Actively" Invite Users (pretend they have privileges)

  - by user3086451

  I am designing an application where users message one another privately, and may send messages to any Entity in the database (an Entity may not have a user account yet, it is a professional database). I am not sure how to best design the database and the API to allow messaging unregistered users. The application should remain secure, and data only accessed by those with correct permissions. Messages sent to persons without user accounts serve as an invitation. The invited person should be able to view the message, act on it, and complete the user registration upon receiving an InviteMessage. In simple terms, I have: User misc user fields (email, pw, dateJoined) Entity (large professional dataset): personalDetails... user->User (may be null) UserMessage: sender->User recipient->User dateCreated messageContent, other fields..... InviteMessage: sender->User recipient->Entity expiringUrl inviteeEmail inviteePhone I plan to alert the user when selecting a recipient that is not registered yet, and inform that he may send the message as an invitation by providing email, phone where we can send the invitation. Invitations will have a unique, one-time-use URL, e.g. uuid.uuid4(). When accessed, the invitee will see the InviteMessage and details about completing his/her registration profile. When registration is complete, InviteMessage details to a new instance of UserMessage (to not lose their data), and assign it to the newly created User. The ability to interact with and invite persons who do not yet have accounts is a key feature of the application, and it seems better to separate the invitation from the private, app messages (easier to keep functionality separate, better if data model changes). Is this a reasonable, good design? If not, what would you suggest? Do you have any improvements? Am I correct to choose to create a separate endpoint for creating invitations via the API?

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• Local user on PC1 as an admin on PC2

  - by Butcher

  This is the scenario: PC1, joined to a domain, has a local user (localuser1) PC2, joined to the same domain Is there a way to make localuser1 be an admin on PC2?

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• Figure out php user without shell access.

  - by aioobe

  Is there a way to figure out which user it is that executes a php-script in a webserver using php-commands? (I don't have shell access to the server running httpd, so I cant use ps.)

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• missing user name in apache log file

  - by nani

  hy every body, We have dokeos application using apache as the web server. when accessing dokeos we have to login, So users who try to access this application , has to login using ID & pwd. But I don't have this ID information in the apache webserver log files. I mean "user name" information is not getting into the log files. Thanks.

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• Windows user account gets automatically locked

  - by vdboor

  One of the user accounts on a Windows 2003 server is frequently locked. Each time the "Account is locked" (roughly translated) checkbox is enabled in the Account Properties - Account tab. The event viewer only mentions that the account is locked, or that I've unlocked it. However, I don't see any message why the account gets locked in the first place. Are there know reasons why an account gets locked, or is there a way to find out why this happens?

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• Set up user for running server program (like www-data is for apache)

  - by raicuandi

  Hello, I am running Ubuntu 9.10 and would like to set up a few custom server programs. I don't think I should be running them as root, and I have no need to. How do I create a user and group that is similar to www-data for apache? Thanks,

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• Roaming user profiles in Linux

  - by Nulldevice

  My company is evaluating a plan to migrate from Windows to Linux. Can you suggest something in Linux analogous to roaming user profiles and domain users in an Active Directory environment?

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• Change User's password in Subversion

  - by Derek

  We use Collabnet Subversion here in our office. We can change user passwords via console (remote access to the server), but the console is only accessible by a root password. Is there an existing web interface which users can use to change their passwords?

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• Login failed for user 'sa' because the account is currently locked out. The system administrator can

  - by cabhilash

  Login failed for user 'sa' because the account is currently locked out. The system administrator can unlock it. (Microsoft SQL Server, Error: 18486) SQL server has local password policies. If policy is enabled which locks down the account after X number of failed attempts then the account is automatically locked down.This error with 'sa' account is very common. sa is default administartor login available with SQL server. So there are chances that an ousider has tried to bruteforce your system. (This can cause even if a legitimate tries to access the account with wrong password.Sometimes a user would have changed the password without informing others. So the other users would try to lo) You can unlock the account with the following options (use another admin account or connect via windows authentication) Alter account & unlock ALTER LOGIN sa WITH PASSWORD='password' UNLOCK Use another account Almost everyone is aware of the sa account. This can be the potential security risk. Even if you provide strong password hackers can lock the account by providing the wrong password. ( You can provide extra security by installing firewall or changing the default port but these measures are not always practical). As a best practice you can disable the sa account and use another account with same privileges.ALTER LOGIN sa DISABLE You can edit the lock-ot options using gpedit.msc( in command prompt type gpedit.msc and press enter). Navigate to Account Lokout policy as shown in the figure The Following options are available Account lockout threshold This security setting determines the number of failed logon attempts that causes a user account to be locked out. A locked-out account cannot be used until it is reset by an administrator or until the lockout duration for the account has expired. You can set a value between 0 and 999 failed logon attempts. If you set the value to 0, the account will never be locked out. Failed password attempts against workstations or member servers that have been locked using either CTRL+ALT+DELETE or password-protected screen savers count as failed logon attempts. Account lockout duration This security setting determines the number of minutes a locked-out account remains locked out before automatically becoming unlocked. The available range is from 0 minutes through 99,999 minutes. If you set the account lockout duration to 0, the account will be locked out until an administrator explicitly unlocks it. If an account lockout threshold is defined, the account lockout duration must be greater than or equal to the reset time. Default: None, because this policy setting only has meaning when an Account lockout threshold is specified. Reset account lockout counter after This security setting determines the number of minutes that must elapse after a failed logon attempt before the failed logon attempt counter is reset to 0 bad logon attempts. The available range is 1 minute to 99,999 minutes. If an account lockout threshold is defined, this reset time must be less than or equal to the Account lockout duration. Default: None, because this policy setting only has meaning when an Account lockout threshold is specified.When creating SQL user you can set CHECK_POLICY=on which will enforce the windows password policy on the account. The following policies will be applied Define the Enforce password history policy setting so that several previous passwords are remembered. With this policy setting, users cannot use the same password when their password expires.  Define the Maximum password age policy setting so that passwords expire as often as necessary for your environment, typically, every 30 to 90 days. With this policy setting, if an attacker cracks a password, the attacker only has access to the network until the password expires.  Define the Minimum password age policy setting so that passwords cannot be changed until they are more than a certain number of days old. This policy setting works in combination with the Enforce password historypolicy setting. If a minimum password age is defined, users cannot repeatedly change their passwords to get around the Enforce password history policy setting and then use their original password. Users must wait the specified number of days to change their passwords.  Define a Minimum password length policy setting so that passwords must consist of at least a specified number of characters. Long passwords--seven or more characters--are usually stronger than short ones. With this policy setting, users cannot use blank passwords, and they have to create passwords that are a certain number of characters long.  Enable the Password must meet complexity requirements policy setting. This policy setting checks all new passwords to ensure that they meet basic strong password requirements.  Password must meet the following complexity requirement, when they are changed or created: Not contain the user's entire Account Name or entire Full Name. The Account Name and Full Name are parsed for delimiters: commas, periods, dashes or hyphens, underscores, spaces, pound signs, and tabs. If any of these delimiters are found, the Account Name or Full Name are split and all sections are verified not to be included in the password. There is no check for any character or any three characters in succession. Contain characters from three of the following five categories:  English uppercase characters (A through Z) English lowercase characters (a through z) Base 10 digits (0 through 9) Non-alphabetic characters (for example, !, $, #, %) A catch-all category of any Unicode character that does not fall under the previous four categories. This fifth category can be regionally specific.

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• Oracle Fusion Applications User Experience Design Patterns: Feeling the Love after Launch

  - by mvaughan

  By Misha Vaughan, Oracle Applications User ExperienceIn the first video by the Oracle Applications User Experience team on the Oracle Partner Network, Vice President Jeremy Ashley said that Oracle is looking to expand the ecosystem of support for Oracle’s applications customers as they begin to assess their investment and adoption of Oracle Fusion Applications. Oracle has made a massive investment to maintain the benefits of the Fusion Applications User Experience. This summer, the Applications User Experience team released the Oracle Fusion Applications user experience design patterns.Design patterns help create consistent experiences across devices.The launch has been very well received:Angelo Santagata, Senior Principal Technologist and Fusion Middleware evangelist for Oracle,  wrote this to the system integrator community: “The web site is the result of many years of Oracle R&D into user interface design for Fusion Applications and features a really cool web app which allows you to visualise the UI components in action.”  Grant Ronald, Director of Product Management, Application Development Framework (ADF) said: “It’s a science I don't understand, but now I don't have to ... Now you can learn from the UX experience of Fusion Applications.”Frank Nimphius, Senior Principal Product Manager, Oracle (ADF) wrote about the launch of the design patterns for the ADF Code Corner, and Jürgen Kress, Senior Manager EMEA Alliances & Channels for Fusion MiddleWare and Service Oriented Architecture, (SOA), shared the news with his Partner Community. Oracle Twitter followers also helped spread the message about the design patterns launch: ?@bex – Brian Huff, founder and Chief Software Architect for Bezzotech, and Oracle ACE Director:“Nifty! The Oracle Fusion UX team just released new ADF design patterns.”@maiko_rocha, Maiko Rocha, Oracle Consulting Solutions Architect and Oracle FMW engineer: “Haven't seen any other vendor offer such comprehensive UX Design Patterns catalog for free!”@zirous_chad, Chad Thompson, Senior Solutions Architect for Zirous, Inc. and ADF Developer:Wow - @ultan and company did a great job with the Fusion UX PatternsWhat is a user experience design pattern?A user experience design pattern is a re-usable, usability tested functional blueprint for a particular user experience.  Some examples are guided processes, shopping carts, and search and search results.  Ultan O’Broin discusses the top design patterns every developer should know.The patterns that were just released are based on thousands of hours of end-user field studies, state-of-the-art user interface assessments, and usability testing.  To be clear, these are functional design patterns, not technical design patterns that developers may be used to working with.  Because we know there is a gap, we are putting together some training that will help close that gap.Who should care?This is an offering targeted primarily at Application Development Framework (ADF) developers. If you are faced with the following questions regarding Fusion Applications, you will want to know and learn more:•    How do I build something that looks like Fusion Applications?•    How do I build a next-generation application?•    How do I extend a Fusion Application and maintain the user experience?•    I don’t want to re-invent the wheel on the user interface, so where do I start?•    I need to build something that will eventually co-exist with Fusion Applications. How do I do that?These questions are relevant to partners with an ADF competency, individual practitioners, or small consultancies with an ADF specialization, and customers who are trying to shift their IT staff over to supporting Fusion Applications.Where you can find out more?OnlineOur Fusion User Experience design patterns maven is Ultan O’Broin. The Oracle Partner Network is helping our team bring this first e-seminar to you in order to go into a more detail on what this means and how to take advantage of it:? Webinar: Build a Better User Experience with Oracle: Oracle Fusion Applications Functional Design PatternsSept 20, 2012 , 10:30am-11:30am PacificDial-In:  1. 877-664-9137 / Passcode 102546?International:  706-634-9619  http://www.intercall.com/national/oracleuniversity/gdnam.htmlAccess the Live Event Or Via Webconference Access http://ouweb.webex.com  ?and enter this session number: 598036234At a Usergroup eventThe Fusion User Experience Advocates (FXA) are also going to be getting some deep-dive training on this content and can share it with local user groups.At OpenWorld Ultan O’Broin               Chris MuirIf you will be at OpenWorld this year, our own Ultan O’Broin will be visiting the ADF demopod to say hello, thanks to Shay Shmeltzer, Senior Group Manager for ADF outbound communication and at the OTN lounge: Monday 10-10:45, Tuesday 2:15-2:45, Wednesday 2:15-3:30 ?  Oracle JDeveloper and Oracle ADF,  Moscone South, Right - S-207? “ADF Meet and Greett”, OTN Lounge, Wednesday 4:30 And I cannot talk about OpenWorld and ADF without mentioning Chris Muir’s ADF EMG event: the Year After the Year Of the ADF Developer – Sunday, Sept 30 of OpenWorld. Chris has played host to Ultan and the Applications user experience message for his online community and is now a seasoned UX expert.Expect to see additional announcements about expanded and training on similar topics in the future.

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• What does a status of "Backup" mean for Windows 7 local user profiles?

  - by Howiecamp

  Summary: Upon logging on to Windows 7 RTM I get a message that my profile can't be loaded and a temporary user profile is created. I logged off and back on as Administrator. The user profiles dialog shows my user profile with a Type of "Local" and a Status of "Backup" rather than "Local" which it should be. How can I change this to make my user profile accessible? The long story: My PC has a single hard drive partitioned into a C: and a D:. I'd moved my user profile directory (c:\Users) to d:\Users, removed c:\Users and then used mklink.exe to create a directory symbolic link c:\Users -- d:\Users. Worked like a charm since I did it. Today, I make a System Restore Point for drives C: and D:. Next, I dismounted D: and used the Disk Management tool to remove the "D:" drive letter from the D volume. (My plan was to reboot and then redirect the symbolic link.) Upon reboot, I got the user profile error described above. Finally, I restored the System Restore Points that I'd created for both drives and then rebooted again. Same issue.

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• Help with storing/accessing user access roles C# Winforms

  - by user222453

  Hello, firstly I would like to thank you in advance for any assistance provided. I am new to software development and have designed several Client/Server applications over the last 12 months or so, I am currently working on a project that involves a user logging in to gain access to the application and I am looking at the most efficient and "simple" method of storing the users permissions once logged in to the application which can be used throughout restricting access to certain tabs on the main form. I have created a static class called "User" detailed below: static class User { public static int _userID; public static string _moduleName; public static string _userName; public static object[] UserData(object[] _dataRow) { _userID = (int)_dataRow[0]; _userName = (string)_dataRow[1]; _moduleName = (string)_dataRow[2]; return _moduleName; } } When the user logs in and they have been authenticated, I wish to store the _moduleName objects in memory so I can control which tabs on the main form tab control they can access, for example; if the user has been assigned the following roles in the database: "Sales Ledger", "Purchase Ledger" they can only see the relevant tabs on the form, by way of using a Switch - Case block once the login form is hidden and the main form is instantiated. I can store the userID and userName variables in the main form once it loads by means of say for example: Here we process the login data from the user: DataAccess _dal = new DataAccess(); switch (_dal.ValidateLogin(txtUserName.Text, txtPassword.Text)) { case DataAccess.ValidationCode.ConnectionFailed: MessageBox.Show("Database Server Connection Failed!"); break; case DataAccess.ValidationCode .LoginFailed: MessageBox.Show("Login Failed!"); _dal.RecordLogin(out errMsg, txtUserName.Text, workstationID, false); break; case DataAccess.ValidationCode .LoginSucceeded: frmMain frmMain = new frmMain(); _dal.GetUserPrivList(out errMsg,2); //< here I access my DB and get the user permissions based on the current login. frmMain.Show(); this.Hide(); break; default: break; } private void frmMain_Load(object sender, EventArgs e) { int UserID = User._userID; } That works fine, however the _modules object contains mutiple permissions/roles depending on what has been set in the database, how can I store the multiple values and access them via a Switch-Case block? Thank you again in advance.

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• Getting Tomcat user in Java

  - by wolfi

  Hey everybody, is there a way to get the logged in user name (and group) from a Tomcat system. I read something about configuring Tomcat, so it is getting the user information out of a database. But I found now information about getting the name of the user (in my GWT Project), which is logged in. I'm trying to write a little GWT project and would like to publish the user name to the front page. Thx for your help.

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• C# - Programmatically Log-off and Log-on a user

  - by Nullstr1ng

  Hi, I'd like to know if is there any way in C# to programatically log-in a Windows User Account? We are currently developing an monitoring application and one of the feature is to be able to log-off the current Windows User and switch to another Windows User Account. I have some few methods for Logging off, such as through API or Command Line. But what about logging-in a user account?

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• Must-see sessions at TCUK11

  - by Roger Hart

  Technical Communication UK is probably the best professional conference I've been to. Last year, I spoke there on content strategy, and this year I'll be co-hosting a workshop on embedded user assistance. Obviously, I'd love people to come along to that; but there are some other sessions I'd like to flag up for anybody thinking of attending. Tuesday 20th Sept - workshops This will be my first year at the pre-conference workshop day, and I'm massively glad that our workshop hasn't been scheduled along-side the one I'm really interested in. My picks: It looks like you're embedding user assistance. Would you like help? My colleague Dom and I are presenting this one. It's our paen to Clippy, to the brilliant idea he represented, and the crashing failure he was. Less precociously, we'll be teaching embedded user assistance, Red Gate style. Statistics without maths: acquiring, visualising and interpreting your data This doesn't need to do anything apart from what it says on the tin in order to be gold dust. But given the speakers, I suspect it will. A data-informed approach is a great asset to technical communications, so I'd recommend this session to anybody event faintly interested. The speakers here have a great track record of giving practical, accessible introductions to big topics. Go along. Wednesday 21st Sept - day one There's no real need to recommend the keynote for a conference, but I will just point out that this year it's Google's Patrick Hofmann. That's cool. You know what else is cool: Focus on the user, the rest follows An intro to modelling customer experience. This is a really exciting area for tech comms, and potentially touches on one of my personal hobby-horses: the convergence of technical communication and marketing. It's all part of delivering customer experience, and knowing what your users need lets you help them, sell to them, and delight them. Content strategy year 1: a tale from the trenches It's often been observed that content strategy is great at banging its own drum, but not so hot on compelling case studies. Here you go, folks. This is the presentation I'm most excited about so far. On a mission to communicate! Skype help their users communicate, but how do they communicate with them? I guess we'll find out. Then there's the stuff that I'm not too excited by, but you might just be. The standards geeks and agile freaks can get together in a presentation on the forthcoming ISO standards for agile authoring. Plus, there's a session on VBA for tech comms. I do have one gripe about day 1. The other big UK tech comms conference, UA Europe, have - I think - netted the more interesting presentation from Ellis Pratt. While I have no doubt that his TCUK case study on producing risk assessments will be useful, I'd far rather go to his talk on game theory for tech comms. Hopefully UA Europe will record it. Thursday 22nd Sept - day two Day two has a couple of slots yet to be confirmed. The rumour is that one of them will be the brilliant "Questions and rants" session from last year. I hope so. It's not ranting, but I'll be going to: RTFMobile: beyond stating the obvious Ultan O'Broin is an engaging speaker with a lot to say, and mobile is one of the most interesting and challenging new areas for tech comms. Even if this weren't a research-based presentation from a company with buckets of technology experience, I'd be going. It is, and you should too. Pattern recognition for technical communicators One of the best things about TCUK is the tendency to include sessions that tackle the theoretical and bring them towards the practical. Kai and Chris delivered cracking and well-received talks last year, and I'm looking forward to seeing what they've got for us on some of the conceptual underpinning of technical communication. Developing an interactive non-text learning programme Annoyingly, this clashes with Pattern Recognition, so I hope at least one of the streams is recorded again this year. The idea of communicating complex information without words us fascinating and this sounds like a great example of this year's third stream: "anything but text". For the localization and DITA crowds, there's rich pickings on day two, though I'm not sure how many of those sessions I'm interested in. In the 13:00 - 13:40 slot, there's an interesting clash between Linda Urban on re-use and training content, and a piece on minimalism I'm sorely tempted by. That's my pick of #TCUK11. I'll be doing a round-up blog after the event, and probably talking a bit more about it beforehand. I'm also reliably assured that there are still plenty of tickets.

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• What electronic user-story-mapping tools can you recommend?

  - by azheglov

  Agile software development relies heavily on a work item type called user stories. For example, you have a backlog full of user stories and you can select a few of them to work on during the next sprint. But where and how do you find user stories to put into the backlog? There is a popular technique for doing that called story mapping. Jeff Patton invented it and here is the definitive guide on how to do it. The question is, what electronic tools are out there that support Patton's story-mapping technique? I've done a bit of research, found Pivotal and Rally plug-ins (but I'm not a customer of either) and I'm currently experimenting with SilverStories. What other tools are out there? What have you used? What do you (not) recommend? Why? UPDATE: Some people who wrote comments seem to lean towards an answer that applying this technique is simply impossible with an electronic tool and we should just accept that. Can't someone write it up as an answer?

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• Server 2003 on domain wont let domain user have local profile

  - by RobW

  I have a few servers that are acting in this behavior, you log in and always get put into a temporary profile. The server is licensed for TS. The user I am testing with has local admin rights so it doesn't seem to be a permission issue on the server. I'll first get a message that the users roaming profile cannot be found, even though we dont use roaming profiles. I then get another message immediately after saying a local profile could not be loaded, so it will only use a temp profile. Any help would be greatly appreciated.

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