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  • Why enumerator structs are a really bad idea (redux)

    - by Simon Cooper
    My previous blog post went into some detail as to why calling MoveNext on a BCL generic collection enumerator didn't quite do what you thought it would. This post covers the Reset method. To recap, here's the simple wrapper around a linked list enumerator struct from my previous post (minus the readonly on the enumerator variable): sealed class EnumeratorWrapper : IEnumerator<int> { private LinkedList<int>.Enumerator m_Enumerator; public EnumeratorWrapper(LinkedList<int> linkedList) { m_Enumerator = linkedList.GetEnumerator(); } public int Current { get { return m_Enumerator.Current; } } object System.Collections.IEnumerator.Current { get { return Current; } } public bool MoveNext() { return m_Enumerator.MoveNext(); } public void Reset() { ((System.Collections.IEnumerator)m_Enumerator).Reset(); } public void Dispose() { m_Enumerator.Dispose(); } } If you have a look at the Reset method, you'll notice I'm having to cast to IEnumerator to be able to call Reset on m_Enumerator. This is because the implementation of LinkedList<int>.Enumerator.Reset, and indeed of all the other Reset methods on the BCL generic collection enumerators, is an explicit interface implementation. However, IEnumerator is a reference type. LinkedList<int>.Enumerator is a value type. That means, in order to call the reset method at all, the enumerator has to be boxed. And the IL confirms this: .method public hidebysig newslot virtual final instance void Reset() cil managed { .maxstack 8 L_0000: nop L_0001: ldarg.0 L_0002: ldfld valuetype [System]System.Collections.Generic.LinkedList`1/Enumerator<int32> EnumeratorWrapper::m_Enumerator L_0007: box [System]System.Collections.Generic.LinkedList`1/Enumerator<int32> L_000c: callvirt instance void [mscorlib]System.Collections.IEnumerator::Reset() L_0011: nop L_0012: ret } On line 0007, we're doing a box operation, which copies the enumerator to a reference object on the heap, then on line 000c calling Reset on this boxed object. So m_Enumerator in the wrapper class is not modified by the call the Reset. And this is the only way to call the Reset method on this variable (without using reflection). Therefore, the only way that the collection enumerator struct can be used safely is to store them as a boxed IEnumerator<T>, and not use them as value types at all.

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  • What is a good strategy for binding view objects to model objects in C++?

    - by B.J.
    Imagine I have a rich data model that is represented by a hierarchy of objects. I also have a view hierarchy with views that can extract required data from model objects and display the data (and allow the user to manipulate the data). Actually, there could be multiple view hierarchies that can represent and manipulate the model (e.g. an overview-detail view and a direct manipulation view). My current approach for this is for the controller layer to store a reference to the underlying model object in the View object. The view object can then get the current data from the model for display, and can send the model object messages to update the data. View objects are effectively observers of the model objects and the model objects broadcast notifications when properties change. This approach allows all the views to update simultaneously when any view changes the model. Implemented carefully, this all works. However, it does require a lot of work to ensure that no view or model objects hold any stale references to model objects. The user can delete model objects or sub-hierarchies of the model at any time. Ensuring that all the view objects that hold references to the model objects that have been deleted is time-consuming and difficult. It feels like the approach I have been taking is not especially clean; while I don't want to have to have explicit code in the controller layer for mediating the communication between the views and the model, it seems like there must be a better (implicit) approach for establishing bindings between the view and the model and between related model objects. In particular, I am looking for an approach (in C++) that understands two key points: There is a many to one relationship between view and model objects If the underlying model object is destroyed, all the dependent view objects must be cleaned up so that no stale references exist While shared_ptr and weak_ptr can be used to manage the lifetimes of the underlying model objects and allows for weak references from the view to the model, they don't provide for notification of the destruction of the underlying object (they do in the sense that the use of a stale weak_ptr allows for notification), but I need an approach that notifies the dependent objects that their weak reference is going away. Can anyone suggest a good strategy to manage this?

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  • CVE-2009-2042 Information Exposure vulnerability in libpng

    - by chandan
    CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2009-2042 Information Exposure vulnerability 4.3 PNG reference library (libpng) Solaris 10 SPARC: 137080-04 X86: 137081-04 Solaris 9 SPARC: 139382-03 X86: 139383-03 Solaris 8 SPARC: 114816-04 X86: 114817-04 This notification describes vulnerabilities fixed in third-party components that are included in Sun's product distribution.Information about vulnerabilities affecting Oracle Sun products can be found on Oracle Critical Patch Updates and Security Alerts page.

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  • Confusion about inheritance

    - by Samuel Adam
    I know I might get downvoted for this, but I'm really curious. I was taught that inheritance is a very powerful polymorphism tool, but I can't seem to use it well in real cases. So far, I can only use inheritance when the base class is an abstract class. Examples : If we're talking about Product and Inventory, I quickly assumed that a Product is an Inventory because a Product must be inventorized as well. But a problem occured when user wanted to sell their Inventory item. It just doesn't seem to be right to change an Inventory object to it's subtype (Product), it's almost like trying to convert a parent to it's child. Another case is Customer and Member. It is logical (at least for me) to think that a Member is a Customer with some more privileges. Same problem occurred when user wanted to upgrade an existing Customer to become a Member. A very trivial case is the Employee case. Where Manager, Clerk, etc can be derived from Employee. Still, the same upgrading issue. I tried to use composition instead for some cases, but I really wanted to know if I'm missing something for inheritance solution here. My composition solution for those cases : Create a reference of Inventory inside a Product. Here I'm making an assumption about that Product and Inventory is talking in a different context. While Product is in the context of sales (price, volume, discount, etc), Inventory is in the context of physical management (stock, movement, etc). Make a reference of Membership instead inside Customer class instead of previous inheritance solution. Therefor upgrading a Customer is only about instantiating the Customer's Membership property. This example is keep being taught in basic programming classes, but I think it's more proper to have those Manager, Clerk, etc derived from an abstract Role class and make it a property in Employee. I found it difficult to find an example of a concrete class deriving from another concrete class. Is there any inheritance solution in which I can solve those cases? Being new in this OOP thing, I really really need a guidance. Thanks!

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  • Any technical references for game-oriented icons and symbols?

    - by willc2
    To make localizing easier, I'm using icons to show in-game information like achievements and bonuses. Coming up with good designs isn't easy, especially when it has to be integrated into the rest of the game's art style. Can I do better than looking at some random selection of existing games? Are there any reference books or sites that cover game graphics specifically? I'm looking for more theory and best-practices rather than pre-made graphics.

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  • Install IIS 7 on Windows Server 2008 R2

    IIS 7 is not installed on Windows Server 2008 R2 by default, and below is a good reference which helps us to add Web Server (IIS) role to the server. Install IIS 7 on Windows Server 2008 or Windows Server 2008 R2 Regards,Colt...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Free tools for SQL Server - Automating Execution Plan Analysis

    - by jchang
    Since this topic is being discussed, I will plug my own tools, SQL Exec Stats and (a little dated) documentation the main capability is cross-referencing index usuage with specific execution plans. another feature is generating execution plans for all stored procedures in a database, along with the index usage cross-reference. There are several sources of execution plans or plan handles, this could be a live trace, a previously saved trace, previously saved sqlplan files, from dm_exec_cached_plans,...(read more)

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  • Did Ubuntu 10.04 Achieve Its Ten Second Boot Goal?

    <b>Phoronix:</b> "Canonical expressed their plans to achieve a ten-second boot time in June of last year for Ubuntu 10.04 LTS, with their reference system being a Dell Mini 9 netbook. In February, we last checked on Ubuntu's boot performance and found it close, but not quite there yet..."

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  • Modélisation réseau, un article de Philippe Latu sur la modélisation en couche des protocoles réseau

    La modélisation du fonctionnement des réseaux électroniques de communications a toujours fait l'objet de grandes luttes d'influence entre les organismes de normalisation, les compagnies de télécommunications et les constructeurs. Avec l'avènement de l'Internet, un modèle contemporain faisant la synthèse entre les modèles de référence historiques OSI et TCP/IP s'est imposé. L'objectif de cet article est d'introduire les concepts de modélisation, de présenter les deux modélisations dominantes et le...

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  • Behavior Trees and Animations

    - by Tom
    I have started working on the AI for a game, but am confused how I should handle animations. I will be using a Behavior Tree for AI behavior and Cocos2D for my game engine. Should my "PlayAnimationWalk" just be another node in the tree? Something similar to this: [Approach Player] - Play Walk animation - Move Towards player - Stop Walk animation Or should the node just update an AnimationState in the blackboard and have some type of animation handler/component reference this for which animation should be playing? This has been driving me nuts :)

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  • Notes on implementing Visual Studio 2010 Navigate To

    - by cyberycon
    One of the many neat functions added to Visual Studio in VS 2010 was the Navigate To feature. You can find it by clicking Edit, Navigate To, or by using the keyboard shortcut Ctrl, (yes, that's control plus the comma key). This pops up the Navigate To dialog that looks like this: As you type, Navigate To starts searching through a number of different search providers for your term. The entries in the list change as you type, with most providers doing some kind of fuzzy or at least substring matching. If you have C#, C++ or Visual Basic projects in your solution, all symbols defined in those projects are searched. There's also a file search provider, which displays all matching filenames from projects in the current solution as well. And, if you have a Visual Studio package of your own, you can implement a provider too. Micro Focus (where I work) provide the Visual COBOL language inside Visual Studio (http://visualstudiogallery.msdn.microsoft.com/ef9bc810-c133-4581-9429-b01420a9ea40 ), and we wanted to provide this functionality too. This post provides some notes on the things I discovered mainly through trial and error, but also with some kind help from devs inside Microsoft. The expectation of Navigate To is that it searches across the whole solution, not just the current project. So in our case, we wanted to search for all COBOL symbols inside all of our Visual COBOL projects inside the solution. So first of all, here's the Microsoft documentation on Navigate To: http://msdn.microsoft.com/en-us/library/ee844862.aspx . It's the reference information on the Microsoft.VisualStudio.Language.NavigateTo.Interfaces Namespace, and it lists all the interfaces you will need to implement to create your own Navigate To provider. Navigate To uses Visual Studio's latest mechanism for integrating external functionality and services, Managed Extensibility Framework (MEF). MEF components don't require any registration with COM or any other registry entries to be found by Visual Studio. Visual Studio looks in several well-known locations for manifest files (extension.vsixmanifest). It then uses reflection to scan for MEF attributes on classes in the assembly to determine which functionality the assembly provides. MEF itself is actually part of the .NET framework, and you can learn more about it here: http://mef.codeplex.com/. To get started with Visual Studio and MEF you could do worse than look at some of the editor examples on the VSX page http://archive.msdn.microsoft.com/vsx . I've also written a small application to help with switching between development and production MEF assemblies, which you can find on Codeproject: http://www.codeproject.com/KB/miscctrl/MEF_Switch.aspx. The Navigate To interfaces Back to Navigate To, and summarizing the MSDN reference documentation, you need to implement the following interfaces: INavigateToItemProviderFactoryThis is Visual Studio's entry point to your Navigate To implementation, and you must decorate your implementation with the following MEF export attribute: [Export(typeof(INavigateToItemProviderFactory))]  INavigateToItemProvider Your INavigateToItemProviderFactory needs to return your implementation of INavigateToItemProvider. This class implements StartSearch() and StopSearch(). StartSearch() is the guts of your provider, and we'll come back to it in a minute. This object also needs to implement IDisposeable(). INavigateToItemDisplayFactory Your INavigateToItemProvider hands back NavigateToItems to the NavigateTo framework. But to give you good control over what appears in the NavigateTo dialog box, these items will be handed back to your INavigateToItemDisplayFactory, which must create objects implementing INavigateToItemDisplay  INavigateToItemDisplay Each of these objects represents one result in the Navigate To dialog box. As well as providing the description and name of the item, this object also has a NavigateTo() method that should be capable of displaying the item in an editor when invoked. Carrying out the search The lifecycle of your INavigateToItemProvider is the same as that of the Navigate To dialog. This dialog is modal, which makes your implementation a little easier because you know that the user can't be changing things in editors and the IDE while this dialog is up. But the Navigate To dialog DOES NOT run on the main UI thread of the IDE – so you need to be aware of that if you want to interact with editors or other parts of the IDE UI. When the user invokes the Navigate To dialog, your INavigateToItemProvider gets sent a TryCreateNavigateToItemProvider() message. Instantiate your INavigateToItemProvider and hand this back. The sequence diagram below shows what happens next. Your INavigateToItemProvider will get called with StartSearch(), and passed an INavigateToCallback. StartSearch() is an asynchronous request – you must return from this method as soon as possible, and conduct your search on a separate thread. For each match to the search term, instantiate a NavigateToItem object and send it to INavigateToCallback.AddItem(). But as the user types in the Search Terms field, NavigateTo will invoke your StartSearch() method repeatedly with the changing search term. When you receive the next StartSearch() message, you have to abandon your current search, and start a new one. You can't rely on receiving a StopSearch() message every time. Finally, when the Navigate To dialog box is closed by the user, you will get a Dispose() message – that's your cue to abandon any uncompleted searches, and dispose any resources you might be using as part of your search. While you conduct your search invoke INavigateToCallback.ReportProgress() occasionally to provide feedback about how close you are to completing the search. There does not appear to be any particular requirement to how often you invoke ReportProgress(), and you report your progress as the ratio of two integers. In my implementation I report progress in terms of the number of symbols I've searched over the total number of symbols in my dictionary, and send a progress report every 16 symbols. Displaying the Results The Navigate to framework invokes INavigateToItemDisplayProvider.CreateItemDisplay() once for each result you passed to the INavigateToCallback. CreateItemDisplay() is passed the NavigateToItem you handed to the callback, and must return an INavigateToItemDisplay object. NavigateToItem is a sealed class which has a few properties, including the name of the symbol. It also has a Tag property, of type object. This enables you to stash away all the information you will need to create your INavigateToItemDisplay, which must implement an INavigateTo() method to display a symbol in an editor IDE when the user double-clicks an entry in the Navigate To dialog box. Since the tag is of type object, it is up to you, the implementor, to decide what kind of object you store in here, and how it enables the retrieval of other information which is not included in the NavigateToItem properties. Some of the INavigateToItemDisplay properties are self-explanatory, but a couple of them are less obvious: Additional informationThe string you return here is displayed inside brackets on the same line as the Name property. In English locales, Visual Studio includes the preposition "of". If you look at the first line in the Navigate To screenshot at the top of this article, Book_WebRole.Default is the additional information for textBookAuthor, and is the namespace qualified type name the symbol appears in. For procedural COBOL code we display the Program Id as the additional information DescriptionItemsYou can use this property to return any textual description you want about the item currently selected. You return a collection of DescriptionItem objects, each of which has a category and description collection of DescriptionRun objects. A DescriptionRun enables you to specify some text, and optional formatting, so you have some control over the appearance of the displayed text. The DescriptionItems property is displayed at the bottom of the Navigate To dialog box, with the Categories on the left and the Descriptions on the right. The Visual COBOL implementation uses it to display more information about the location of an item, making it easier for the user to know disambiguate duplicate names (something there can be a lot of in large COBOL applications). Summary I hope this article is useful for anyone implementing Navigate To. It is a fantastic navigation feature that Microsoft have added to Visual Studio, but at the moment there still don't seem to be any examples on how to implement it, and the reference information on MSDN is a little brief for anyone attempting an implementation.

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  • How to explain bad software to non-technical people?

    - by mtutty
    In discussing software development with non-technical people (customers, business owners, project sponsors, etc.), I often resort to analogies and metaphors. It's relatively easy and effective to use a "house" or other metaphor for describing the size and complexity of new development. However, we often inherit someone else's code or data, and this approach doesn't seem to hold up as well when trying to explain why we're gutting something that already seems to work. Of course we can point to cycle time and cost to be saved in the future but this generally means nothing to business folks. I know doctors can say "just take this pill," but I'm not sure that software devs have the same authority. Ideas? EDIT: Let me add a bit to the discussion. The specific project I'm talking about has customers that don't realize (or care) about specific aspects of the system we're retiring (i.e., they think it was just fine): The system would save a NEW RECORD every time someone updated a field The system contained tables for reference data. These tables had new records added every day, even though they were duplicates of previous records. And there was no way to tie the reference data used for a particular case at the time it was closed. This is like 99% of the data in the old system. The field NAMES also have spaces, apostrophes and other inappropriate characters in them, making everything harder to work with. In addition to the incredible amount of duplicate data, they have around 1000 XLS files with data they want added to the system. Previously, they would do a spreadsheet for each case in the database, IN ADDITION TO what they typed into the database. Getting rid of this old, unneeded information and piping in the XLS data comprises about 80% of the total project effort, and was not something we could accurately predict. I'm trying to find a concrete way to describe how bad this thing was, mostly so that the customer will understand why the migration process has been so time-consuming. The actual coding was done pretty quickly and the new system works fine, but without the old data they won't be happy. Sorry to get into the weeds, but most of the answers I've seen so far are pretty basic scope/schedule/cost things. I've been doing this for 15 years, so this really is more of a reflective, philosophical question - but without some of the details it can be difficult to really appreciate the awful beauty of this problem.

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  • C++ and SDL resource management for 2D game

    - by KuruptedMagi
    My first question is about stateManagers. I do not use the singleton pattern (read many random posts with various reasons not to use it), I have gameStateManager which runs the pointer cCurrentGameState-render(), etc. I want to make a transitioning game, this engine should ideally cover both a platformer and a bird's eye RPG (with some recoding, I just mean the base engine), both of which will load different levels and events, such as world map, dungeon, shops, etc. So I then thought, rather then having to store all this data within all the states, I would break the engine into gameStates, and playStates... when gameState reaches gameStatePlay(), gameStatePlay simply runs the usual handleInput, logic, and render for the playStates, just as the low level gameStateManager does. This lets me store all the player data within the base playstate class without storing useless data in the gameStates. Now I have added a seperate mapEditor, which uses editorStates from gameStateEditor. Is this too much usage of the gameState concept? It seems to work pretty well for me, so I was wondering if I am too far off a common implementation of this. My second question is on image resources. I have my sprite class with nothing but static members, mainly loadImage, applySurface, and my screen pointer. I also have a map pairing imageName enums with actual SDL_Surface pointers, and one pairing clipNumber enums with a wrapper class for a vector of clips, so that each reference in the map can have different amounts of clips with different sizes. I thought it would be better to store all these images, and screen within one static body, since 20 different goblins all use the same sprite sheet, and all need to print to the same screen, and of course, this way I do not need to pass my screen reference to every little entity. The imageMap seems to work very well, I can even add the ability to search through the map at creation of entity type to see if a particular image at creation, creating if it doesnt exist, and destroying the image if the last entity that needs it was just destroyed. The vectored clip map however, seems to take too long to initialize, so if i run past the state that initializes them to fast, the game crashes <. Plus, the clip map call is half of this line =P SPRITE::applySurface( cEditorMap.cTiles[x][y].iX, cEditorMap.cTiles[x][y].iY, SPRITE::mImages[ IMAGE_TILEMAP ], SPRITE::screen, SPRITE::mImageClips[IMAGE_TILEMAP]->clips.at( cEditorMap.cTiles[x][y].iTileType ) ); Again, do I have the right idea? I like the imageMap, but am I better off with each entity storing its own clips? My last question is about collision detection. I only grasp the basics, will look at per-pixel and circular soon, but how can I determine which side the collision comes from with just the basic square collision detection, I tried breaking each entity into 4 collision zones, but that just gave me problems with walking through walls and the like <. Also, is per-pixel color collision a good way to decide what collision just occured, or is checking multiple colors for multiple entities too taxing each cycle?

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  • C# 4.0 IN NUTSHELL

    - by mohi88
    Share | I found this book very useful and a must-read. The book is really a good reference for C# in general and C# 4.0. Thanks Albahari C# 4.0 IN NUTSHELL

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  • Développer une application python avec WSGI, par Pythonnerie

    voici un tutoriel, destiné à des débutants en informatique, utilise la vidéo pour aider à visualiser les concepts.Cours vidéo Python pour débutantsCe tutoriel est un travail en cours, qui sera (doucement) enrichi et complété au fil du temps. Bien entendu, il n'a aucune prétention à remplacer la documentation de référence, qu'il espère simplement rendre indirectement plus accessible. Mais son auteur espère avoir confirmé le goût de l'informatique chez ceux qui l'avaient déjà et montré aux autres que la programmation n'est pas forcément rébarbative ni mystérieuse....

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  • Exporting from the GAC

    - by TATWORTH
    Recently I had need to export from the GAC - here are some useful resources:http://gacassemblyexporter.codeplex.com/SourceControl/list/changesetshttp://blogs.msdn.com/b/johnwpowell/archive/2009/01/14/how-to-copy-an-assembly-from-the-gac.aspxThere is an alternative method at http://aspdotnetcodebook.blogspot.co.uk/2008/09/get-copy-of-dll-in-gac-or-add-reference.html that involves de-installing what is part of the operating system - I would recommend this as a method of last resort.

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  • Portal 2 in LEGO Stop Motion [Video]

    - by Jason Fitzpatrick
    If you’re a fan of the Portal video game series, this well-executed LEGO stop-motion film combines Portal characters, clever animation, jokes, and even a Black Mesa reference or two. LEGO Portal 2 [via Wired] How to Factory Reset Your Android Phone or Tablet When It Won’t Boot Our Geek Trivia App for Windows 8 is Now Available Everywhere How To Boot Your Android Phone or Tablet Into Safe Mode

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  • Is this paragraph in Code Complete 2 backwards, or am I misunderstanding it?

    - by user828584
    In chapter 13, when talking about pointers, there is a paragraph: Sometimes, however, you would like to have the semantics of pass by reference—that is, that the passed object should not be altered—with the implementation of pass by value—that is, passing the actual object rather than a copy. It seems like the author made a mistake and mixed the two up. Is this true, or am I not understanding what he's saying correctly?

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  • What common interface would be appropriate for these game object classes?

    - by Jefffrey
    Question A component based system's goal is to solve the problems that derives from inheritance: for example the fact that some parts of the code (that are called components) are reused by very different classes that, hypothetically, would lie in a very different branch of the inheritance tree. That's a very nice concept, but I've found out that CBS is often hard to accomplish without using ugly hacks. Implementations of this system are often far from clean. But I don't want to discuss this any further. My question is: how can I solve the same problems a CBS try to solve with a very clean interface? (possibly with examples, there are a lot of abstract talks about the "perfect" design already). Context Here's an example I was going for before realizing I was just reinventing inheritance again: class Human { public: Position position; Movement movement; Sprite sprite; // other human specific components }; class Zombie { Position position; Movement movement; Sprite sprite; // other zombie specific components }; After writing that I realized I needed an interface, otherwise I would have needed N containers for N different types of objects (or to use boost::variant to gather them all together). So I've thought of polymorphism (move what systems do in a CBS design into class specific functions): class Entity { public: virtual void on_event(Event) {} // not pure virtual on purpose virtual void on_update(World) {} virtual void on_draw(Window) {} }; class Human : public Entity { private: Position position; Movement movement; Sprite sprite; public: virtual void on_event(Event) { ... } virtual void on_update(World) { ... } virtual void on_draw(Window) { ... } }; class Zombie : public Entity { private: Position position; Movement movement; Sprite sprite; public: virtual void on_event(Event) { ... } virtual void on_update(World) { ... } virtual void on_draw(Window) { ... } }; Which was nice, except for the fact that now the outside world would not even be able to know where a Human is positioned (it does not have access to its position member). That would be useful to track the player position for collision detection or if on_update the Zombie would want to track down its nearest human to move towards him. So I added const Position& get_position() const; to both the Zombie and Human classes. And then I realized that both functionality were shared, so it should have gone to the common base class: Entity. Do you notice anything? Yes, with that methodology I would have a god Entity class full of common functionality (which is the thing I was trying to avoid in the first place). Meaning of "hacks" in the implementation I'm referring to I'm talking about the implementations that defines Entities as simple IDs to which components are dynamically attached. Their implementation can vary from C-stylish: int last_id; Position* positions[MAX_ENTITIES]; Movement* movements[MAX_ENTITIES]; Where positions[i], movements[i], component[i], ... make up the entity. Or to more C++-style: int last_id; std::map<int, Position> positions; std::map<int, Movement> movements; From which systems can detect if an entity/id can have attached components.

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  • Looking for free, specific Ip2Location Database

    - by Andresch Serj
    I am searching for a free db (like an updated XML or CSV file) that relates IP addresses to specific locations. I want more information than just the country. I want some sort of region or city reference, even if that ends up to be a number that makes no sense to me. Doesn't have to be super correct or always up to date either. It is just to distinguish between user groups and not to monitor or spy on them.

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  • "ODM" - One of the Support team's most valued acronyms

    - by graham.mckendry(at)oracle.com
    If you submit technical service requests (SRs) through the My Oracle Support portal, you may often see the term "ODM" used in updates from our Support team. ODM is an acronym for "Oracle Diagnostic Methodology", which defines a standard problem solving approach that all of Oracle Support uses for every technical SR. ODM provides a number of benefits to the SRs - both for the Support organization and for the customer - including a consistent approach, higher quality, justified solutions, and ultimately faster resolution. Screenshot: Example of an ODM "Issue Clarification" activity in a service request The Oracle Diagnostic Methodology applies to both categories of technical SRs: Consultative (question-answer topics) and Problem-Solution. There are a few KM Notes that describe the steps of ODM, however to keep things simple (and since those KM Notes appear to be a bit outdated), I'll summarize the ODM stages here as follows: Consultative ODM - Three mandatory stages: ODM Question: Clarification of the customer's exact question. ODM Answer: Thorough answer to the customer's question. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. Problem-Solution ODM - Eight mandatory stages: ODM Issue Clarification: Clarification of the reported issue, including the symptoms, the steps to reproduce, and an outline of the business impact ODM Issue Verification: Confirmation of the issue being verified based on proof provided by the customer, such as screenshots, log files, or reproducing the issue during an Oracle Web Conference. ODM Cause Determination: Succinct outline of the root cause of the issue. ODM Cause Justification: Explanation as to why the root cause applies to this particular situation. ODM Proposed Solution(s): Succinct outline of the potential solution(s) to resolve the issue. ODM Proposed Solution(s) Justification: Explanation of why the proposed solution(s) will in fact resolve the issue. ODM Solution Action Plan: Detailed numbered instructions on how to execute the proposed solutions. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. During these stages, you may see other optional ODM-related activities such as "ODM Data Collection", "ODM Action Plan", "ODM Research", and "ODM Test Case". Again, these structured tags help ensure a uniform methodology across your SRs. With this knowledge you should be able to develop better predictability of what's coming next in your SRs, as well as what you can do to help expedite the resolution process.

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  • New Whitepaper: Sales Cloud Business Object Cheatsheet

    - by Richard Bingham
    Ever tried coding groovy in Application Composer and found it hard to remember the API names for the standard objects and their fields? To help we have created this short set of ERD-like diagrams for the most regularly used Business Objects with along with their key attributes. As a handy PDF we hope this quick-reference guide will make this easier and save you some time. Please let us know in the comments below if this is useful or any enhancements you'd like us to add.

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  • Intellisense Crashing fix for VS 2010

    In this article, Scott discusses the ways to resolve Intellisense Crashing problem in Visual Studio 2010. He examines the symptoms of the crash and then provides the reasons for the crash to occur including a reference about the upcoming patch which is being released by the product team. At the end of the article, he provides the email id of the contact person to whom you should report crashes.

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