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• SLA Violations - Compensation expectations and vague contracts

  - by llllxllll

  Tagging this as cautionary tale. I took over for an admin a year and a half ago, and reviewed the 3 year contract with our ISP. There were no specific SLA promises in the contract that I found, and have been meaning to review the contract with our rep. Of course, we had an outage this past week that resulted in almost four days of downtime !!!!! This involves eff-ups of epic proportions on our ISP's part and a telco they colocate with. Details can be provided. I am the network / systems / purchasing / and helpdesk at my company...and am willing to fight with the ISP. I also have more management that can get involved, including the name on the contract. First, if there are not concrete guarantees about compensation and downtime, we are screwed right? Two, if we want out of our contract, does anyone have experience going the legal route, and if so, who knows a lawyer? =)

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• Setup dhcpd without gateway on purpose

  - by MBober

  I have an XP machine with two network interfaces. One is connected to my company's network (and the Internet). The other is a very local network which connects some hardware with my PC. Both the hardware and my XP machine's second network interface obtain configuration from a dhcpd running on Ubuntu in a virtual machine on my XP machine. I entered some dummy gateway in /etc/dhcp3/dhcpd.conf like 192.168.3.1 which does not match any existing device just to get dhcpd started. The problem is that my XP machine now tries to route Internet traffic through 192.168.3.1 in most of the cases which, of course, results in an error. Is there any way to set up dhcpd in a way that the clients know that there is no gateway in this network? By the way: setting the gateway manually in XP is off the table because this needs administrator privileges which I don't have.

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• Best suited multi-function printer for Linux usage from a few choices

  - by Nakedible

  I want a cheap multi-function printer for Linux usage. I'm looking for rock solid scanning and printing that works with big images. I'd prefer drivers that are available in Debian, or other drivers that are open source, but will settle for proprietary drivers if they are well contained and clean. Some choices I have are: Samsung SCX-4300 HP LaserJet M1120 MFP Samsung SCX-4500 Canon i-SENSYS MF4010 Brother DCP-7040 I am also interested in opinions what printer communication language is best for Linux usage for cheap printers. PostScript is nice, of course, but low-end PostScript printers often have problems when printing complex (large) PostScript files. It seems Samsung printers use SPL for communication, HP uses XQX and ZJS, then there's ofcourse PCL.

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• 503 service unavailable when debugging PHP script in Zend Studio

  - by user25932

  I have a web server with apache 2.0 installed. It comes with Zend Server install pack. When I’m trying to debug my php files apache serves a blank page with 503 service unavailable. Of course slow server-side code is tying up Apache requests for far too long, but I need it to wait, until my debugging comes to end. When I call to the page from a browser it launches ZendStudio debugging my PHP script (request redirects Zend Debugger module). I debug through my script and if I finish debugging in 120 seconds, I normally return to the browser. When it takes more than 120 seconds the browser displays '503 service unavailable' and I can't return to page output. I have even forced 'max_execution_time = 300' 'max_input_time = 600' in php.ini and 'TimeOut = 500' in httpd.conf. No matter whether it is Opera, IE or Firefox. I spent two days googling it, no right answer until now.

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• How do I configure proxy settings for LOCAL SYSTEM?

  - by Rasmus Faber

  If I edit Proxy Settings through the Control Panel, the settings are stored in HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ProxyEnable and ...\ProxyServer. These settings are of course not used when running as a service under LOCAL SYSTEM. So I tried setting ProxyEnable and ProxyServer under HKEY_USERS\S-1-5-18\... (as well as HKEY_USERS\.DEFAULT\... and all the other users on the system), but that does not work. How do I set the proxy settings for the LOCAL SYSTEM user?

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• Spiceworks versus Request Tracker?

  - by dmackey

  We currently utilize Request Tracker for help desk ticketing, we utilize Spiceworks for asset inventorying. I am pondering whether it might be worthwhile to move from RT to Spiceworks for help desk as well. Has anyone used both systems and can provide some insight into any benefits/problems with either system? Or has general philosophical reasons why one should use one solution over the other? Of course, RT is open source and Spiceworks is not - and usually this would be a major item for me - but since Spiceworks is free and takes community involvement fairly actively its not as major of a concern for me (personally).

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• Apache2 proxypass

  - by gatsby

  i'm trying to figure out why my apache2 reverse proxy doesn't work... hope someone can clarify. i'm using an apache server as a gateway with proxy pass: 10.184.1.2 is the IP. these are PP instructions i inserted in the 000-default config file. ProxyPass / http://192.168.102.31/ ProxyPassReverse / http://192.168.102.31/ the host 192.168.102.31 is an internal IP of a subnet wich is not reachable directly by clients, but only by the apache gateway. when i try to access such a address: http://apache_gateway_name/dir i see the client trying to reach 192.168.102.31 address and of course timeout occurs. can someone help? Best regards

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• Anti-aliasing Japanese text on Windows 7?

  - by moonslug

  On most websites that display Japanese text, it does not appear anti-aliased in my browser, while Latin text of course does. Kanji is universially anti-aliased, which is somewhat understandable, but hiragana is not. This is only an issue on Windows - the Mac has much better & native font anti-aliasing which seems to work well regardless of the alphabet. Is there something on my end that I can do to fix this? And is there a way to ensure a website of my own creation displays anti-aliased Japanese text?

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• How to configure bind9 to route to host's IP

  - by Greg

  I'm running apache and bind9 on the same server. I would like to set a master zone to route back to this very machine's IP address without explicitly specifying it. Is this possible? If I use 127.0.0.1 for the A record, then when another computer on the network does an nslookup for mydomain.local, bind of course just returns the loopback ip (127.0.0.1) -- not the IP of the server. Is there to way to tell it to just return the network IP address for the server itself, as defined in /etc/network/interfaces?

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• Can Windows tell me what is using my USB drive?

  - by PP

  Being the good citizen I am, I left-click on the "Safely Remove Hardware" icon in my taskbar, and select my USB drive to dismount. Then I get the message: Windows can't stop your 'Generic volume device because it is in use. Close any programs or windows that might be using the device, and then try again later. Of course, being the Operating System, it knows exactly what applications are using my device. So why won't it tell me? As usual, I always end my Vista questions with this plea: anyone know a Microsoft Engineer I can kick?

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• firefox: getting access to the list of tabs/windows to restore on startup

  - by robb

  Sometimes ffox fails to restore the previously open tabs/windows. This might be happening when some of the urls to be opened are no longer reachable (e.g. behind a vpn) or after the underlying OS (Windows) has been forcibly restarted (e.g. to complete an automated patch installation). Anyway, after restarting, can this list of urls be recovered somehow? Say for example, I was daft enough to have clicked on "start new session". Can I still get access to the old list of open urls? There is the browser history of course, but it contains a lot of stuff - the urls that were open when ffox last exited are not obvious. It would be neat if they were marked in some way - tagged for example. .robb

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• Drive Shows No Files But Half Space Gone

  - by Chance Robertson

  I have a 500 GB USB drive. When I go to Windows Explorer or Finder, the drive shows that about half the drive is free. However, when I open either drive in Windows 7 or OS X, no files how up. I have tried to look at the files through the command line and nothing shows. A while back, I hooked it up to my MacBookPro and there was a quick message that said the drive was not ejected properly, blah, blah. And of course I did not read the message and hit OK. It there any way to get back my files from the drive?

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• Vista laptop won't connect to airport extreme

  - by Hutch

  Our previous router died, and to replace it I procured an apple airport extreme. My mac, my wrt54gs (with ddwrt acting as a bridge) and a linux machine have had no problem connecting to the wireless. None of the wired clients are having a problem obviously. The problem is one of my roommates can not connect. That's not strictly true. He can connect to the network, and will, infact, get a dhcp lease. However he cannot get any packets out. Can't ping the router, can't access any web sites, nothing. However he's fine if we switch to an unsecured network. Which is obviously not acceptable. The airport only allows for 'wpa/wpa2 personal' and 'wpa2 personal' (and of course the enterprise versions there of) I keep reading about this problem in multiple spots on the web, but never see any actual answers... Anyway the laptop: hp/compaq cq50-215nr vista home premium wireess card: atheros 5007 airport is simultaneos dualband II

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• Is it a good idea to have the operating system on a solid state drive?

  - by Kenji Kina

  There is something I don't quite understand. I know a SSD helps with OS load times, but I'm not sure if all this boost is only noticeable/interesting when booting, or gives an all around considerably better experience thereafter. I am interested in having a quick and responsive environment after booting, which leads me to think that it'd be better to spend the SSD capacity in my most used apps (and the page file? Another inside question) and not the OS itself. This, of course, means that I don't know just how much the OS reads/writes its files during normal usage. So, how good an idea is it to dump the whole 20GB+ of Windows 7 OS into the SSD (considering the hefty price per GB of SSD capacity) if I can put up with the usual hard disk boot times? Would I be missing on a lot if I didn't?

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• Software for formatting / web-publishing tutorial-type, technical articles

  - by gojira

  I want to put some of my own technical writing on the web: tutorials, how-to's, conceptual articles about programming etc. I write mostly for myself yet, but think others can benefit from it so I want to put it online, and I also have plans of making everything more coherent and turning it into a book. My articles are not meant as a blog, they're just meant as a collection of tutorials and how-to's, but I think a blog-type software would probably be the most appropriate mode of formatting that kind of stuff. Right now I am using the blog feature of cite u like, which is very low tech and I really need something better. On my wish list is, among other things: code snippets in scrollable boxes syntax highlighting for source code snippets tagging articles with graphical icons according to topic, like in slashdot of course users (i.e. readers) should be able to comment on articles Also, just more options than a super-simple blog should look slick! should not look wikipedia-like Is there any software you can recommend for this purpose?

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• Kanji characters appear as boxes

  - by s3d10s

  i'm having trouble with the display of japanese characters on Windows 8 Pro (English, 64-bit, updated regularly). They appear as boxes (picture) in windows explorer, windows menus (even in the language settings of control panel), iTunes and nearly everywhere else, besides web browsers. I was using windows 7 until now, and it didn't have any of these problems, and i'm using the same applications now, as i was using in windows 7. Sometimes (!) when i restart the machine the problem goes away, but that isn't a real solution. What i've tried so far: added japanese language to windows of course installed/uninstalled/reinstalled japanase language pack (didn't have any impact though) i've read in one of these superuser topics a possible solution, when i had to create a txt file on the desktop with a kanji in the filename - that also didn't work (but i honestly hope that hacking and tweaking an operation system released in 2012 can't be the solution to display kanjis..) Please give me any ideas, i'm a bit hopeless here, and don't want to spend my life installing operation systems..

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• data replication from a production web server back to the staging web server

  - by Dennis Smith

  Have two web servers, development/staging and production. Code and some documentation is moved from the staging area to production either through on-demand jobs or nightly via a global replication job. The production server of course sits isolated in a DMZ. There is some content that gets uploaded to the live server that needs to be replicated back to staging. Our security team is locking the network down (and they should) and restricting access to the live server. Best suggestions for replication of "live" data back to "stage" and backing up the live server also.

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• How to calculate time spent for Linux system administration?

  - by Jaakko

  I would love figuring out how much time I actually have spent in shell performing administrative duties. For billing of course, this information is not sufficient, but it would be helpful to figure out how much time I have actually spent in shell. My question is: How anyone got tips on how to calculate time spent in shell (in hours + minutes), let's say per user account? Could anyone recommend a software that could be used to analyze this time? Optionally I would like to know about ways how to categorise time spent (e.g. 1 hour for Apache, 2 hours for Samba, etc.) Also, your takes on how you monitor your admin time, are also much appreciated! To narrow down the problem, I am specifically interested in ways of tracking time spent in shell for Linux system administration

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• Lock System when certain hardware is removed

  - by er4z0r

  Hi all, I am working at a company where you are suppused to lock your screen whenever you leave your desk alone for a few minutes. Now I wondered if there is a nifty little tool that would lock my screen once a certain device is removed from the system. The ideal thing would of course be to have a short-range transmitter that causes the screen to be locked once it goes out of range. But for now I would also stick with removing a pen-drive from my laptop. I am pretty sure this is feasible. I just wan't to know if there are any preexistent projects.

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• Juniper SRX1400 VPN

  - by ank

  I have been trying to set up a client VPN on a Juniper SRX1400 without much success. All documentation I found from Juniper and elsewhere does a lot of other (difficult and wonderful) things other than the simple things I want to do. We already have a VPN running on CISCO PIX hardware which we need to put to rest and we pretty much like to replicate the functionality, which is: 1) client makes a request to the outside interface of the SRX1400, 2) client gets authenticated, 3) if successful, then client is assigned all the usual DHCP stuff and becomes part of the network. What privileges this DHCP assigned network has, should be configurable of course with the usual routing/filtering methods. Am I asking for too much from the SRX for this kind of thing? Should I ditch the SRX for VPN and revert to an OpenVPN solution that I had working some time back also and was amazed at the ease of configuration, functionality and features?

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• How to check that image sizes are ok or not

  - by Goran

  I am having many image files in one folder. Mostly there are jpg, but some png, bmp, gif, tif also (but jpg is most important if others are not possible). There are also many xml files in same folder with same names as image files are having. So there is something like this: 1.jpg, 1.xml, a.png, a.xml, 3g.bmp, 3g.xml... All xml files are having only 1 line: <IMGRES WIDTH="1234" HEIGHT="567" /> (of course numbers are not same). I am looking for some easy way to check all image sizes and confirm if they are same as in xml or not. So I want output like: imagename, xmlwidth x xmlheight, realwidth x realheight, match/error Is this possible in only Windows with no other software installed?

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• CheckPoint VPN-1 SecureClient inability to navigate behind a Linksys WAG300N

  - by user46819

  I have a Linksys WAG300N, I'm accessing my LAN with Wifi and everything works fine on my Windows 7 Enterprise laptop. When I try to connect to my company's VPN the connection succeeds, but I cannot access any internet site either within my work network or public site like Yahoo or Google. In my Linksys control panel I already verified all types of VPNs are enable to passthrough. Normal IPSec and Windows VPN worked in the past without any problems. CheckPoint seems to have a solution, but I do not have the ability to change the IP in my client and of course using another NAT device in between is not a solution for me. Edit: adding link to the Checkpoint solution, https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk26189

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• How to discern video details from Linux Live CD

  - by Chris Lieb

  I was having trouble getting X.Org to work with the video card in a recently aquired laptop, so I decided to try to probe around the configuration of a Linux Live CD to figure out how to set up my kernel. I chose the Sabayon 5.0 Live DVD because it was the only one that I could find that was the same or newer than the 2.6.32 kernel I have installed on the laptop right now. Of course, the DVD booted right into GNOME without issue, unlike the hangs and crashes that I had been getting. So, I want to figure out what kernel driver this Live DVD is currently using, but I don't know how to. hwinfo doesn't shed any light on the matter, and lspci -vnn doesn't list a driver for my video device, though both methods correctly identify that I have an Intel 855GM video processor. How can I find out this information?

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• vPopmail / xinetd.

  - by Lorren Biffin

  I'm attempting to setup vpopmail on my CentOS server (Media Temple). Everything is working like a charm, with the exception that I cannot login to the server from any pop3 client. Upon trying to login I get the following error: Sending of password did not succeed. Mail server mail.(mydomain).com responded: Login failed. I'm running qmail (of course) with xinetd (not tcpserver). I've placed a file called pop3 into the folder /etc/xinetd.d with the content: service pop3 { disable = no socket_type = stream protocol = tcp wait = no user = root server = /var/qmail/bin/qmail-popup server_args = mail.(mydomain).com /home/vpopmail/bin/vchkpw /var/qmail/bin/qmail-pop3d Maildir log_type = FILE /var/log/xinetd.log log_on_success = HOST log_on_failure = HOST RECORD } Can anybody offer any guidance here? I've been unsuccessfully trying to make this happen for over a week.

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• Why does Tomcat try to use the cache when compilation failed?

  - by etheros

  For some reason, it appears Tomcat is trying to hit its compilation cache when compilation failed. For example, if I create a JSP containing nothing but Hello, <%=world%>!, predictably, I get an error: org.apache.jasper.JasperException: Unable to compile class for JSP. Subsequent requests however alternate between this and org.apache.jasper.JasperException: org.apache.jasper.JasperException: Unable to load class for JSP. Further, if I create a JSP containing Hello!, it of course works just fine. If I modify it contain Hello, <%=name%>!, the response alternates between the previously-mentioned compilation error, and the cached Hello!. What's going on?

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