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  • The “Customer” Experience Revolution is Here

    - by Jeri Kelley
    A guest post by Anthony Lye, SVP, CRM, Oracle The Experience Revolution is here, and we are going to explore and celebrate our new customer experience (CX) ventures and strategy in an extraordinary way. In true Oracle fashion, we are hosting an exceptional event, bringing together customer experience advocates, visionaries and practitioners to discover and define Oracle’s Customer Experience vision. At The Experience Revolution, Oracle President Mark Hurd will detail the vision of where customer experience is going and how Oracle will help you get there. He will introduce for the first time Oracle Customer Experience, a cross stack suite of customer experience products that enable organizations to: Engage customers with a consistent, connected and personalized brand experience across all channels and devices Deliver exceptional cross-channel order fulfillment and customer service through web, call centers and social networks Connect and analyze data from all interactions to better personalize experiences and identify hidden opportunities The Experience Revolution will also include an interactive gallery of customer experience interactions, featuring videos, touch screens and near field communication technology that will guide each attendee through an individualized event experience. We hope you will join us for an incredible evening on June 25, from 6:00 – 9:00 p.m. at Gotham Hall in New York City.  You can register for The Experience Revolution here. And if you haven’t already joined the conversation on Twitter, please do:  #OracleCX, #ExperienceRevolution

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  • The “Customer” Experience Revolution is Here

    - by Jeri Kelley
    A guest post by Anthony Lye, SVP, CRM, Oracle The Experience Revolution is here, and we are going to explore and celebrate our new customer experience (CX) ventures and strategy in an extraordinary way. In true Oracle fashion, we are hosting an exceptional event, bringing together customer experience advocates, visionaries and practitioners to discover and define Oracle’s Customer Experience vision. At The Experience Revolution, Oracle President Mark Hurd will detail the vision of where customer experience is going and how Oracle will help you get there. He will introduce for the first time Oracle Customer Experience, a cross stack suite of customer experience products that enable organizations to: Engage customers with a consistent, connected and personalized brand experience across all channels and devices Deliver exceptional cross-channel order fulfillment and customer service through web, call centers and social networks Connect and analyze data from all interactions to better personalize experiences and identify hidden opportunities The Experience Revolution will also include an interactive gallery of customer experience interactions, featuring videos, touch screens and near field communication technology that will guide each attendee through an individualized event experience. We hope you will join us for an incredible evening on June 25, from 6:00 – 9:00 p.m. at Gotham Hall in New York City.  You can register for The Experience Revolution here. And if you haven’t already joined the conversation on Twitter, please do:  #OracleCX, #ExperienceRevolution

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  • Sam's Story: It's About Life

    - by user801960
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Oracle recently released a video illustrating how Oracle products and services impact people every day of their lives. This overview demonstrates just how many different industries rely on Oracle’s world-leading technology solutions to gather and process data, enabling them to engineer systems together in the cloud and in the data centre. The video explores how Oracle solutions are impacting the retail, automotive, pharmaceutical, medical and travel industries. Through the central character, Sam, this video highlights how cross-industry solutions like collaboration software, data processing and business intelligence platforms can improve business performance, reliability and flexibility; lower the cost and complexity of IT implementation and management; and deliver greater productivity, agility and better business intelligence. To find out more about how Oracle’s products and services can help you to deliver better results, visit www.oracle.com/retail

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  • Learn to Create Applications Using MySQL with MySQL for Developers Course

    - by Antoinette O'Sullivan
    If you are a database developer who wants to create applications using MySQL, then the MySQL for Developers course is for you. This course covers how to plan, design and implement applications using the MySQL database with realistic examples in Java and PHP. To see more details of the content of the MySQL for Developers course, go to http://oracle.com/education/mysql and click on the Learning Paths tab and select the MySQL Developer path. You can take this course as a: Live-Virtual Event: Follow this live instructor-led event from your own desk - no travel required. Choose from a selection of events on the calendar in languages such as English, German and Korean. In-Class Event: Travel to an education center to take this class. Below is a sample of events on the schedule.  Location  Date  Language  Vienna, Austria  4 March 2013  German  London, England  4 March 2013  English  Gummersbach, Germany  11 February 2013  Germany  Hamburg, Germany  14 January 2013  Germany  Munich, Germany  15 April 2013  Germany  Budapest, Hungary  15 April 2013  Hungarian  Milan, Italy  21 January 2013  Italy  Rome, Italy  11 March 2013  Italy  Amsterdam, Netherlands  28 January 2013  Dutch  Nieuwegein, Netherlands  13 May 2013  Dutch  Lisbon, Portugal  18 February 2013  European Portugese  Porto, Portugal  18 February 2013  European Portugese  Barcelona, Spain  18 February 2013  Spanish  Madrid, Spain  28 January 2013  Spanish  Bern, Switzerland  11 April 2013  German  Zurich, Switzerland  11 April 2013  German  Nairobi, Kenya  21 January 2013  English  Petaling Jaya, Malaysia  17 December 2012  English  Sao Paulo, Brazil  11 March 2013  Brazilian Portugese For more information on this class or other courses on the authentic MySQL curriculum, or to express your interest in additional events, go to http://oracle.com/education/mysql. Note, many organizations deploy both Oracle Database and MySQL side by side to serve different needs, and as a database professional you can find training courses on both topics at Oracle University! Check out the upcoming Oracle Database training courses and MySQL training courses. Even if you're only managing Oracle Databases at this point of time, getting familiar with MySQL will broaden your career path with growing job demand.

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  • Elastic versus Distributed in caching.

    - by Mike Reys
    Until now, I hadn't heard about Elastic Caching yet. Today I read Mike Gualtieri's Blog entry. I immediately thought about Oracle Coherence and got a little scare throughout the reading. Elastic Caching is the next step after Distributed Caching. As we've always positioned Coherence as a Distributed Cache, I thought for a brief instance that Oracle had missed a new trend/technology. But then I started reading the characteristics of an Elastic Cache. Forrester definition: Software infrastructure that provides application developers with data caching services that are distributed across two or more server nodes that consistently perform as volumes grow can be scaled without downtime provide a range of fault-tolerance levels Hey wait a minute, doesn't Coherence fullfill all these requirements? Oh yes, I think it does! The next defintion in the article is about Elastic Application Platforms. This is mainly more of the same with the addition of code execution. Now there is analytics functionality in Oracle Coherence. The analytics capability provides data-centric functions like distributed aggregation, searching and sorting. Coherence also provides continuous querying and event-handling. I think that when it comes to providing an Elastic Application Platform (as in the Forrester definition), Oracle is close, nearly there. And what's more, as Elastic Platform is the next big thing towards the big C word, Oracle Coherence makes you cloud-ready ;-) There you go! Find more info on Oracle Coherence here.

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  • Customer Experience Gipfel – ein Nachbericht

    - by A&C Redaktion
    Am 14. Juni fand der Customer Experience Gipfel statt, der von Dialogum exklusiv für Oracle und seine Partner durchgeführt wurde. Dort konnten Partner und Endkunden über die Zukunft des Kundenmanagements diskutieren und erfuhren, was sich hinter dem Begriff „Customer Experience“ alles verbirgt. Die Konferenz begann mit einem Networking Dinner am Vorabend, an dem den 80 Teilnehmern in einer ersten Präsentation das Thema „Mobile Commerce“ vorgestellt wurde. Nach einem guten Abendessen hatten alle die Möglichkeit, auf einer Großleinwand beim EM-Spiel Deutschland gegen Holland mitzufiebern. Insgesamt war es ein sehr gelungener Abend, waren die deutschen Jungs doch siegreich und sicherten sich den Einzug ins Viertelfinale. Der Customer Experience Gipfel selbst hat dann alle Erwartungen übertroffen: 150 Teilnehmer, ein Drittel mehr als erwartet, zeigten großes Interesse an Multichannel-Strategien, Loyalty und wie man jeden einzelnen Schritt des Kunden im Kontakt mit dem Unternehmen zu einem positiven Kundenerlebnis werden lässt. So standen überwiegend Unternehmenspräsentationen aus den unterschiedlichen Branchen wie Telekommunikation, Handel oder Travel & Transportation auf dem Programm. Neun Round Tables, fast alle von den teilnehmenden Oracle Partnern moderiert, und 1:1-Gespräche rundeten die Konferenz ab. Und Zeit zum Networking blieb natürlich auch. Bei diesem Angebot war das Teilnehmer-Fazit demnach durchwegs positiv, vor allem sind die Kunden (und Partner) schon auf Oracle Customer Experience (CX) und die Vorteile für das eigene Kundenmanagement gespannt. Bedanken möchten wir uns bei den Oracle Partnern, die die Konferenz als Sponsoren unterstützt haben: Accenture, ARKADIA, buw consulting, CapGemini, communicode, Deloitte Consulting, NTT DATA, Riverland Reply, Sapient und SkyTech. Weiter Informationen zur Oracle Customer Experience: Pressemitteilung vom 25.6.2012 Customer Concepts 2/2012 (S. 3) Oracle Customer Experience @ Facebook

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  • OEPE with ADF binding support available: Total Eclipse

    - by Frank Nimphius
    The current release of Oracle Enterprise Pack for Eclipse, though in technology preview, brings Oracle ADF binding to the Eclipse IDE. You can download the Software from the link below: Oracle Enterprise Pack for Eclipse (12.1.1.1.0) Technical Preview New June 2012 Certified on Windows 7/XP/Vista, MacOS, and Linux. Supported on JDK 6. For many Eclipse users, ADF is new and therefore I expect them to need guidance and help in case they run into issues they don't know how to recover from. Similar, ADF users familiar with Oracle JDeveloper that want to give OEPE a try, will find things different in Eclipse and thus may have questions.  For both audiences I suggest to post issues to the OEPE forum on the Oracle Technology Network: I'll extend my OTN monitoring to include the OEPE forum on a daily basis to learn about developer needs, requirements and - of course - to catch bugs that need to be filed. From my side this is a part-time involvement, which means that the more ADF questions show on the forum, the more help I could need in answering them. The OTN forum for JDeveloper in my opnion wouldn't be the right place to go to unless the question is a generic ADF question that is not dependent on the integration in Eclipse. Here's the OEPE forum link for a start https://forums.oracle.com/forums/forum.jspa?forumID=578 Frank

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  • Only One Month to OpenWorld-San Francisco!

    - by Stephen Slade
    From around the world, the city is expecting 50,000+ guests to flock to this annual extravaganza.  Over 2,000 sessions will focus on Oracle’s latest product offerings, customer case studies, panels of experts and a variety of other hardware, technology, middleware and applications. For those interested  in the latest capabilities delivered by Oracle’s supply chain applications, the ‘Focus-On’ documents are now avaiable to help guide you in your schedule builder. Schedule builder allows the capability to create a personalized agenda for the sessions you wish to attend, such as: Monday October 1, 2012 TIME TITLE LOCATION  3:15 pm –4:15 pm General Session: Supply Chain Management—Strategy, Update, and Roadmap Richard Jewell, Senior Vice President, Applications Development, Oracle Moscone West Level 2 Room 3014 Tuesday October 2, 2012 TIME TITLE LOCATION  10:15 am –11:15 am Oracle Fusion Supply Chain Management: Overview, Strategy, Customer Experiences, and Roadmap Jon Chorley, CSO & VP, Product Strategy, Oracle Moscone West  Level 2 Room 2006 There is an exciting lineup of about 100 supply chain sessions at OpenWorld. Contact your sales rep or Oracle Partner to obtain a copy of the most current Focus-On document, segmented by pillars such as Manufacturing, Maintenance/EAM, Value Chain Planning, Value Chain Execution, Procurement and Agile/Product Lifecycle Management.  They will provide you with a better informed view to schedule your time in San Francisco.

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  • FMw Diagnostic Framework : Automatic Capture of Diagnostic Data Upon First Failure!

    - by Daniel Mortimer
    Introduction There is nothing more frustrating than a problem that "cannot be reproduced". Logs, configuration files have been analysed but there just isn't enough information to establish the root cause. The issue maybe closed, but you are left with the feeling that the problem will raise its ugly head again in the future. Trouble is, to resolve such issues you need to capture diagnostic data at the exact time the incident occurs. Step forward Fusion Middleware Diagnostic Framework!  Diagnostic Framework monitors WebLogic Managed Servers and delivers "Automatic capture of diagnostic data upon first failure". To quote fromOracle Fusion Middleware Administrator's Guide 11g Release 1 (11.1.1)Chapter 13 Diagnosing Problems "When a critical error occurs ... the Diagnostic Framework automatically collects diagnostics, such as thread dumps, DMS metric dumps, and WebLogic Diagnostics Framework (WLDF) server image dumps ... The data is stored in a file-based repository and is accessible with command-line utilities." In other words the data collected upon first failure - especially the thread and image dumps - provides a snapshot of the system as or immediately after the problem occurs. The table below shows the type of WebLogic Server issues which fall into the scope of Diagnostic Framework How to Configure Diagnostic Framework? Depending on your Fusion Middleware product choice you may not need to do anything! Diagnostic Framework is automatically installed, configured and initiated for any WebLogic Domain which has the Oracle Java Required Files (JRF) template applied. This template is applied by default whenever you configure WebLogic Managed Servers for products such as Portal / Forms / Reports / Discoverer Identity Management ( OID , OAM , OIM etc) WebCenter SOA Check your WebLogic Domain directory structure. If you have an "adr" sub directory under DOMAIN_HOME/servers/<servername>/ then JRF template has been applied and Diagnostic Framework will be in play. Should the "adr" sub directory not exist, review the advice given in My Oracle Support article How to Apply FMW ( EM ) Control and JRF to a WebLogic Domain and Managed Servers [ID 947043.1] If you are working with a standalone WebLogic Server solution and applying Oracle JRF is not acceptable, consider using WLDF - WebLogic Diagnostic Framework. (Fusion Middleware Diagnostic Framework makes use of WLDF under the covers.) Couple of useful links about WLDF are listed below Configuring and Using the Diagnostics Framework for Oracle WebLogic Server 11g WebLogic Diagnostics Framework-A Very Useful Tool [A nice blog which describes a WLDF use case] How to Get Started With Diagnostic Framework To be frank, the Fusion Middleware Administrator's Guide is the best place to start your learning Oracle Fusion Middleware Administrator's Guide 11g Release 1 (11.1.1)Chapter 13 Diagnosing Problems A lot of reading here,  but if you are in hurry and just want to get the right information to Oracle Support to help resolve your issue, check out the next section below. How to Upload Diagnostic Framework Incident Data to Oracle Support Some Background Information There are three interfaces to the Repository: Enterprise Manager Cloud Control (Support Workbench) WLST (Command Line) ADRCI (Command Line) The Enterprise Manager Cloud Control does provide a nice GUI interface to search, view and package diagnostic framework incidents. However, this software is not to be confused with Fusion Middleware (EM) Control. Cloud Control (formerly known as Grid Control) is part of the Enterprise Manager media package. EM Cloud Control has it's own install and configuration story. Therefore, for the benefit of those yet to install and play with Cloud Control, I am going to describe how to use the command line tools. Ideally, you would only need to one command line interface, but currently I suggest using both - mainly due to the fact that ADRCI SHOW INCIDENTS does not reveal the description behind the Diagnostic Framework error code. Instructions: Note: WLST and ADRCI are case sensitive when it comes to handling parameter values. If you make a mistake, expect an unfriendly syntax error message. 1) Find the incident Note: The managed server which you are troubleshooting must be up and running. If the managed server is down, ensure the domain's Admin Server is accessible. If you cannot connect to the Admin Server or the Managed Server the example WLST commands will not work. a) Launch WLST  Note: Use the WLST which resides in the "oracle_common" directory (not WL_HOME/common/bin) otherwise you will get a syntax error like the one below Traceback (innermost last):  File "<console>", line 1, in ?NameError: listIncidents MW_HOME/oracle_common/common/bin/wlst.sh b) Connect to the managed server or the admin server e.g. wls:/offline> connect('weblogic','welcome1','t3://localhost:7020') c) Run the command wls:/MyDomain/serverConfig> listIncidents() This will list the incidents for the server to which you have connected. If you have connected to the Admin Server and want to list the incidents for a managed server within the domain, use the command wls:/MyDomain/serverConfig> listIncidents(adrHome='diag\ofm\MyDomain\MyManagedServer' ,server='MyManagedServer') Example output Incident Id     Problem Key              Incident Time         1       DFW-99998 [java.lang.NullPointerException] [oracle.error.simulator.ErrorSimulator.createNullPointerException][errorWebApp_1-0-0-0]        Fri Nov 02 10:38:46 GMT 2012  The piece highlighted in bold is the description you do not see when using the ADRCI 'SHOW INCIDENT' command. Make a note of the incident id. You are ready to move to step 2 2. Package the incident a) Set up the environment - example commands below are for Unix cd <DOMAIN_HOME>/bin . ./setDomainEnv.sh If you want ADRCI to run a Remote Diagnostic Agent collection (recommended) at generate package time, point ORACLE_HOME at oracle_common ORACLE_HOME=$MW_HOME/oracle_common; export ORACLE_HOME To prevent ADRCI from running RDA at generate package time, point ORACLE_HOME at WL_HOME/server/adr directory.  ORACLE_HOME=$WL_HOME/server/adr; export ORACLE_HOME b) Launch adrci $WL_HOME/server/adr/adrci c) Set BASE and HOMEPATH adrci> SET BASE /oracle/middleware/user_projects/domains/ mydomain/servers/mymanagedserver/adr adrci> SET HOMEPATH diag/ofm/mydomain/mymanagedserver d)  Optionally run SHOW INCIDENTS e.g. adrci> SHOW INCIDENTS -MODE DETAIL ADR Home = /oracle/middleware/user_projects/domains/mydomain/ servers/mymanagedserver/adr/diag/ofm/mydomain/mymanagedserver:***********************************************************************************************************************************INCIDENT INFO RECORD 1**********************************************************   INCIDENT_ID                   1   STATUS                        ready   CREATE_TIME                   2012-11-02 10:38:46.468000 +00:00   PROBLEM_ID                    1   CLOSE_TIME                    <NULL>   FLOOD_CONTROLLED              none   ERROR_FACILITY                DFW   ERROR_NUMBER                  99998   ERROR_ARG1                    <NULL>   ERROR_ARG2                    <NULL>   ERROR_ARG3                    <NULL>   ERROR_ARG4                    <NULL>   ERROR_ARG5                    <NULL>   ERROR_ARG6                    <NULL>   ERROR_ARG7                    <NULL>   ERROR_ARG8                    <NULL>   ERROR_ARG9                    <NULL>   ERROR_ARG10                   <NULL>   ERROR_ARG11                   <NULL>   ERROR_ARG12                   <NULL>   SIGNALLING_COMPONENT          <NULL>   SIGNALLING_SUBCOMPONENT       <NULL>   SUSPECT_COMPONENT             <NULL>   SUSPECT_SUBCOMPONENT          <NULL>   ECID                          5162744c6a2eea5e:155ff445:13ac0aae7cb:-8000-0000000000000325   IMPACTS                       01 rows fetched e)  Create a logical package IPS CREATE PACKAGE INCIDENT incident_number e.g. adrci> IPS CREATE PACKAGE INCIDENT 1Created package 1 based on incident id 1, correlation level typical f) Generate the package IPS GENERATE PACKAGE package_number IN path e.g. adrci> IPS GENERATE PACKAGE 1 IN /tmp Generated package 1 in file /tmp/DFW99998j_20121102113633_COM_1.zip, mode complete Note: If the generate package command hangs, ADRCI may be experiencing an issue when running RDA. To avoid such trouble, exit ADRCI and point the ORACLE_HOME environment variable at WL_HOME/server/adr 3) Upload the package zip to Oracle Support via your Service Request a) Log into My Oracle Support and locate your Service Request b) Click on "Add Attachments c) And upload the zip file

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  • Invitation: HARNESSING THE POWER OF FUSION

    - by mseika
    HARNESSING THE POWER OF FUSION: IMPLEMENT AND EXTEND ORACLE'S NEXT-GENERATION APPLICATIONS TO MEET CHANGING CLIENT NEEDSBRUSSELS, BELGIUM, APRIL 23RD, 2012 - APRIL 24th, 2012 The pace of business continues to accelerate. Clients demand solutions that not only meet their needs today, but evolve as quickly as markets, competition and technology. Oracle Fusion Applications can help you to anticipate and satisfy your clients changing needs. Designed for an era of business disruption, they co-exist with existing IT investments, but leverage new technologies (such as mobility and SOA) and breakthrough Cloud computing delivery models as you need them. They also support unprecedented levels of extensibility. To show you how, Oracle's Product Development organization invites you to join an exclusive Fusion Applications presentation and demonstration event for Oracle partners in Europe. This intensive 2-day event will illustrate Fusion Applications capabilities that can enhance ROI for your clients across four major product families: Financials, Procurement and Project Portfolio Management (ERP) Customer Relationship Management (CRM) Human Capital Management (HCM) Supply Chain Management (SCM) Led by Oracle Product Development personnel, this event will also demonstrate how to extend the Fusion Applications user experience, data model, business process and reporting using new Functional Setup and Composer technologies. These can help you address unique client needs without impacting future upgrades. This presentation and demonstration event is intended for consulting business development and delivery personnel. Reserve your Seats today for April 23rd - 24th event To register to this event CLICK HERE For further information please contact me at [email protected]. Best regards Paul ThompsonSenior Director EMEA Alliances and Solutions Partner Programs Markku RouhiainenDirector, Applications Partner EnablementWestern Europe

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  • Invitation: HARNESSING THE POWER OF FUSION

    - by mseika
    HARNESSING THE POWER OF FUSION: IMPLEMENT AND EXTEND ORACLE'S NEXT-GENERATION APPLICATIONS TO MEET CHANGING CLIENT NEEDSBRUSSELS, BELGIUM, APRIL 23RD, 2012 - APRIL 24th, 2012 The pace of business continues to accelerate. Clients demand solutions that not only meet their needs today, but evolve as quickly as markets, competition and technology. Oracle Fusion Applications can help you to anticipate and satisfy your clients changing needs. Designed for an era of business disruption, they co-exist with existing IT investments, but leverage new technologies (such as mobility and SOA) and breakthrough Cloud computing delivery models as you need them. They also support unprecedented levels of extensibility. To show you how, Oracle's Product Development organization invites you to join an exclusive Fusion Applications presentation and demonstration event for Oracle partners in Europe. This intensive 2-day event will illustrate Fusion Applications capabilities that can enhance ROI for your clients across four major product families: Financials, Procurement and Project Portfolio Management (ERP) Customer Relationship Management (CRM) Human Capital Management (HCM) Supply Chain Management (SCM) Led by Oracle Product Development personnel, this event will also demonstrate how to extend the Fusion Applications user experience, data model, business process and reporting using new Functional Setup and Composer technologies. These can help you address unique client needs without impacting future upgrades. This presentation and demonstration event is intended for consulting business development and delivery personnel. Reserve your Seats today for April 23rd - 24th event To register to this event CLICK HERE For further information please contact me at [email protected]. Best regards Paul ThompsonSenior Director EMEA Alliances and Solutions Partner Programs Markku RouhiainenDirector, Applications Partner EnablementWestern Europe

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  • A Multi-Channel Contact Center Can Reduce Total Cost of Ownership

    - by Tom Floodeen
    In order to remain competitive in today’s market, CRM customers need to provide feature-rich superior call center experience to their customers across all communication channels while improving their service agent productivity. They also require their call center to be deeply integrated with their CRM system; and they need to implement all this quickly, seamlessly, and without breaking the bank. Oracle’s Siebel Customer Relationship Management (CRM) is the world’s leading application suite for automated customer-facing operations for Sales and Marketing and for managing all aspects of providing service to customers. Oracle’s Contact On Demand (COD) is a world-class carrier grade hosted multi-channel contact center solution that can be deployed in days without up-front capital expenditures or integration costs. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence. Customers gain from rapid and personalized sales and service, while organizations can dramatically reduce costs and increase revenues Oracle’s latest update of Siebel CRM now comes pre-integrated with Oracle’s Contact On Demand. This solution seamlessly runs fully-functional contact center provided by a single vendor, significantly reducing your total cost of ownership. This solution supports Siebel 7.8 and higher for Voice and Siebel 8.1 and higher for Voice and Siebel CRM Chat.  The impressive feature list of Oracle’s COD solution includes full-control CTI toolbar with Voice, Chat, and Click to Dial features.  It also includes context-sensitive screens, automated desktops, built-in IVR, Multidimensional routing, Supervisor and Quality monitoring, and Instant Provisioning. The solution also ships with Extensible Web Services interface for implementing more complex business processes. Click here to learn how to reduce complexity and total cost of ownership of your contact center. Contact Ann Singh at [email protected] for additional information.

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  • Clusterware 11gR2 &ndash; Setting up an Active/Passive failover configuration

    - by Gilles Haro
    Oracle provides many interesting ways to ensure High Availability. Dataguard configurations, RAC configurations or even both (as recommended for a Maximum Available Architecture - MAA) are the most frequently found. But when it comes to protecting a system with an Active/Passive architecture with failover capabilities, one often thinks to expensive third party cluster systems. Oracle Clusterware technology, which comes free with Oracle Database, is – in the knowing of most people - often linked to Oracle RAC and therefore, is rarely used to implement failover solutions. 11gR2 Clusterware – which is part of Oracle Grid Infrastructure - provides a comprehensive framework to setup automatic failover configurations. It is actually possible to make “failover-able'” and, therefore to protect, almost every kind of application (from xclock to the more complex Application Server) In the next couple of lines, I will try to present the different steps to achieve this goal : Have a fully operational 11gR2 database protected by automatic failover capabilities. I assume you are fluent in installing Oracle Database 11gR2, Oracle Grid Infrastructure 11gR2 on a Linux system and that ASM is not a problem for you (as I am using it as a shared storage). If not, please have a look at Oracle Documentation. As often, I made my tests using an Oracle VirtualBox environment. The scripts are tested and functional. Unfortunately, there can always be a typo or a mistake. This blog entry is not a course around the Clusterware Framework. I just hope it will let you see how powerful it is and that it will give you the whilst to go further with it…   Prerequisite 2 Linux boxes (OELCluster01 and OELCluster02) at the same OS level. I used OEL 5 Update 5 with Enterprise Kernel. Shared Storage (SAN). On my VirtualBox system, I used Openfiler to simulate the SAN Oracle 11gR2 Database (11.2.0.1) Oracle 11gR2 Grid Infrastructure (11.2.0.1)   Step 1 – Install the software Using asmlib, create 3 ASM disks (ASM_CRS, ASM_DTA and ASM_FRA) Install Grid Infrastructure for a cluster (OELCluster01 and OELCluster02 are the 2 nodes of the cluster) Use ASM_CRS to store Voting Disk and OCR. Use SCAN. Install Oracle Database Standalone binaries on both nodes. Use asmca to check/mount the disk groups on 2 nodes Use dbca to create and configure a database on the primary node Let’s name it DB11G. Copy the pfile, password file to the second node. Create adump directoty on the second node.   Step 2 - Setup the resource to be protected After its creation with dbca, the database is automatically protected by the Oracle Restart technology available with Grid Infrastructure. Consequently, it restarts automatically (if possible) after a crash (ex: kill –9 smon). A database resource has been created for that in the Cluster Registry. We can observe this with the command : crsctl status resource that shows and ora.dba11g.db entry. Let’s save the definition of this resource, for future use : mkdir –p /crs/11.2.0/HA_scripts chown oracle:oinstall /crs/11.2.0/HA_scripts crsctl status resource ora.db11g.db -p > /crs/11.2.0/HA_scripts/myResource.txt Although very interesting, Oracle Restart is not cluster aware and cannot restart the database on any other node of the cluster. So, let’s remove it from the OCR definitions, we don’t need it ! srvctl stop database -d DB11G srvctl remove database -d DB11G Instead of it, we need to create a new resource of a more general type : cluster_resource. Here are the steps to achieve this : Create an action script :  /crs/11.2.0/HA_scripts/my_ActivePassive_Cluster.sh #!/bin/bash export ORACLE_HOME=/oracle/product/11.2.0/dbhome_1 export ORACLE_SID=DB11G case $1 in 'start')   $ORACLE_HOME/bin/sqlplus /nolog <<EOF   connect / as sysdba   startup EOF   RET=0   ;; 'stop')   $ORACLE_HOME/bin/sqlplus /nolog <<EOF   connect / as sysdba   shutdown immediate EOF   RET=0   ;; 'check')    ok=`ps -ef | grep smon | grep $ORACLE_SID | wc -l`    if [ $ok = 0 ]; then      RET=1    else      RET=0    fi    ;; '*')      RET=0   ;; esac if [ $RET -eq 0 ]; then    exit 0 else    exit 1 fi   This script must provide, at least, methods to start, stop and check the database. It is self-explaining and contains nothing special. Just be aware that it is run as Oracle user (because of the ACL property – see later) and needs to know about the environment. It also needs to be present on every node of the cluster. chmod +x /crs/11.2.0/HA_scripts/my_ActivePassive_Cluster.sh scp  /crs/11.2.0/HA_scripts/my_ActivePassive_Cluster.sh   oracle@OELCluster02:/crs/11.2.0/HA_scripts Create a new resource file, based on the information we got from previous  myResource.txt . Name it myNewResource.txt. myResource.txt  is shown below. As we can see, it defines an ora.database.type resource, named ora.db11g.db. A lot of properties are related to this type of resource and do not need to be used for a cluster_resource. NAME=ora.db11g.db TYPE=ora.database.type ACL=owner:oracle:rwx,pgrp:oinstall:rwx,other::r-- ACTION_FAILURE_TEMPLATE= ACTION_SCRIPT= ACTIVE_PLACEMENT=1 AGENT_FILENAME=%CRS_HOME%/bin/oraagent%CRS_EXE_SUFFIX% AUTO_START=restore CARDINALITY=1 CHECK_INTERVAL=1 CHECK_TIMEOUT=600 CLUSTER_DATABASE=false DB_UNIQUE_NAME=DB11G DEFAULT_TEMPLATE=PROPERTY(RESOURCE_CLASS=database) PROPERTY(DB_UNIQUE_NAME= CONCAT(PARSE(%NAME%, ., 2), %USR_ORA_DOMAIN%, .)) ELEMENT(INSTANCE_NAME= %GEN_USR_ORA_INST_NAME%) DEGREE=1 DESCRIPTION=Oracle Database resource ENABLED=1 FAILOVER_DELAY=0 FAILURE_INTERVAL=60 FAILURE_THRESHOLD=1 GEN_AUDIT_FILE_DEST=/oracle/admin/DB11G/adump GEN_USR_ORA_INST_NAME= GEN_USR_ORA_INST_NAME@SERVERNAME(oelcluster01)=DB11G HOSTING_MEMBERS= INSTANCE_FAILOVER=0 LOAD=1 LOGGING_LEVEL=1 MANAGEMENT_POLICY=AUTOMATIC NLS_LANG= NOT_RESTARTING_TEMPLATE= OFFLINE_CHECK_INTERVAL=0 ORACLE_HOME=/oracle/product/11.2.0/dbhome_1 PLACEMENT=restricted PROFILE_CHANGE_TEMPLATE= RESTART_ATTEMPTS=2 ROLE=PRIMARY SCRIPT_TIMEOUT=60 SERVER_POOLS=ora.DB11G SPFILE=+DTA/DB11G/spfileDB11G.ora START_DEPENDENCIES=hard(ora.DTA.dg,ora.FRA.dg) weak(type:ora.listener.type,uniform:ora.ons,uniform:ora.eons) pullup(ora.DTA.dg,ora.FRA.dg) START_TIMEOUT=600 STATE_CHANGE_TEMPLATE= STOP_DEPENDENCIES=hard(intermediate:ora.asm,shutdown:ora.DTA.dg,shutdown:ora.FRA.dg) STOP_TIMEOUT=600 UPTIME_THRESHOLD=1h USR_ORA_DB_NAME=DB11G USR_ORA_DOMAIN=haroland USR_ORA_ENV= USR_ORA_FLAGS= USR_ORA_INST_NAME=DB11G USR_ORA_OPEN_MODE=open USR_ORA_OPI=false USR_ORA_STOP_MODE=immediate VERSION=11.2.0.1.0 I removed database type related entries from myResource.txt and modified some other to produce the following myNewResource.txt. Notice the NAME property that should not have the ora. prefix Notice the TYPE property that is not ora.database.type but cluster_resource. Notice the definition of ACTION_SCRIPT. Notice the HOSTING_MEMBERS that enumerates the members of the cluster (as returned by the olsnodes command). NAME=DB11G.db TYPE=cluster_resource DESCRIPTION=Oracle Database resource ACL=owner:oracle:rwx,pgrp:oinstall:rwx,other::r-- ACTION_SCRIPT=/crs/11.2.0/HA_scripts/my_ActivePassive_Cluster.sh PLACEMENT=restricted ACTIVE_PLACEMENT=0 AUTO_START=restore CARDINALITY=1 CHECK_INTERVAL=10 DEGREE=1 ENABLED=1 HOSTING_MEMBERS=oelcluster01 oelcluster02 LOGGING_LEVEL=1 RESTART_ATTEMPTS=1 START_DEPENDENCIES=hard(ora.DTA.dg,ora.FRA.dg) weak(type:ora.listener.type,uniform:ora.ons,uniform:ora.eons) pullup(ora.DTA.dg,ora.FRA.dg) START_TIMEOUT=600 STOP_DEPENDENCIES=hard(intermediate:ora.asm,shutdown:ora.DTA.dg,shutdown:ora.FRA.dg) STOP_TIMEOUT=600 UPTIME_THRESHOLD=1h Register the resource. Take care of the resource type. It needs to be a cluster_resource and not a ora.database.type resource (Oracle recommendation) .   crsctl add resource DB11G.db  -type cluster_resource -file /crs/11.2.0/HA_scripts/myNewResource.txt Step 3 - Start the resource crsctl start resource DB11G.db This command launches the ACTION_SCRIPT with a start and a check parameter on the primary node of the cluster. Step 4 - Test this We will test the setup using 2 methods. crsctl relocate resource DB11G.db This command calls the ACTION_SCRIPT  (on the two nodes)  to stop the database on the active node and start it on the other node. Once done, we can revert back to the original node, but, this time we can use a more “MS$ like” method :Turn off the server on which the database is running. After short delay, you should observe that the database is relocated on node 1. Conclusion Once the software installed and the standalone database created (which is a rather common and usual task), the steps to reach the objective are quite easy : Create an executable action script on every node of the cluster. Create a resource file. Create/Register the resource with OCR using the resource file. Start the resource. This solution is a very interesting alternative to licensable third party solutions.   References Clusterware 11gR2 documentation Oracle Clusterware Resource Reference   Gilles Haro Technical Expert - Core Technology, Oracle Consulting   

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  • E-Business Suite - Cloning Basics & AMP Cloning - EMEA/APAC

    - by Annemarie Provisero
    ADVISOR WEBCAST: E-Business Suite - Cloning Basics & AMP Cloning - EMEA/APAC PRODUCT FAMILY: EBS – ATG - Utilities July 19, 2011 at 10:00 am CET, 01:30 pm India, 05:00 pm Japan, 06:00 pm Australia This 1.5-hour session is recommended for technical and functional Users who are interested to get an generic overview about the Cloning functionality available in the E-Business Suite Release. We are going to talk about the generic Cloning options and will then go into depth about the cloning scenario when using AMP (Applications Management Pack) within the Enterprise Manager. TOPICS WILL INCLUDE: Cloning Overview Rapidclone steps in Details Rapidclone limitations EM Grid Setup with AMP for Cloning Advantages of Cloning with AMP Cloning Procedures available with AMP Monitoring Clone Operation Few things to remember before Cloning A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Click here to register for this session ------------------------------------------------------------------------------------------------------------- The above webcast is a service of the E-Business Suite Communities in My Oracle Support. For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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  • EM12c Release 4: Database as a Service Enhancements

    - by Adeesh Fulay
    Oracle Enterprise Manager 12.1.0.4 (or simply put EM12c R4) is the latest update to the product. As previous versions, this release provides tons of enhancements and bug fixes, attributing to improved stability and quality. One of the areas that is most exciting and has seen tremendous growth in the last few years is that of Database as a Service. EM12c R4 provides a significant update to Database as a Service. The key themes are: Comprehensive Database Service Catalog (includes single instance, RAC, and Data Guard) Additional Storage Options for Snap Clone (includes support for Database feature CloneDB) Improved Rapid Start Kits Extensible Metering and Chargeback Miscellaneous Enhancements 1. Comprehensive Database Service Catalog Before we get deep into implementation of a service catalog, lets first understand what it is and what benefits it provides. Per ITIL, a service catalog is an exhaustive list of IT services that an organization provides or offers to its employees or customers. Service catalogs have been widely popular in the space of cloud computing, primarily as the medium to provide standardized and pre-approved service definitions. There is already some good collateral out there that talks about Oracle database service catalogs. The two whitepapers i recommend reading are: Service Catalogs: Defining Standardized Database Service High Availability Best Practices for Database Consolidation: The Foundation for Database as a Service [Oracle MAA] EM12c comes with an out-of-the-box service catalog and self service portal since release 1. For the customers, it provides the following benefits: Present a collection of standardized database service definitions, Define standardized pools of hardware and software for provisioning, Role based access to cater to different class of users, Automated procedures to provision the predefined database definitions, Setup chargeback plans based on service tiers and database configuration sizes, etc Starting Release 4, the scope of services offered via the service catalog has been expanded to include databases with varying levels of availability - Single Instance (SI) or Real Application Clusters (RAC) databases with multiple data guard based standby databases. Some salient points of the data guard integration: Standby pools can now be defined across different datacenters or within the same datacenter as the primary (this helps in modelling the concept of near and far DR sites) The standby databases can be single instance, RAC, or RAC One Node databases Multiple standby databases can be provisioned, where the maximum limit is determined by the version of database software The standby databases can be in either mount or read only (requires active data guard option) mode All database versions 10g to 12c supported (as certified with EM 12c) All 3 protection modes can be used - Maximum availability, performance, security Log apply can be set to sync or async along with the required apply lag The different service levels or service tiers are popularly represented using metals - Platinum, Gold, Silver, Bronze, and so on. The Oracle MAA whitepaper (referenced above) calls out the various service tiers as defined by Oracle's best practices, but customers can choose any logical combinations from the table below:  Primary  Standby [1 or more]  EM 12cR4  SI  -  SI  SI  RAC -  RAC SI  RAC RAC  RON -  RON RON where RON = RAC One Node is supported via custom post-scripts in the service template A sample service catalog would look like the image below. Here we have defined 4 service levels, which have been deployed across 2 data centers, and have 3 standardized sizes. Again, it is important to note that this is just an example to get the creative juices flowing. I imagine each customer would come up with their own catalog based on the application requirements, their RTO/RPO goals, and the product licenses they own. In the screenwatch titled 'Build Service Catalog using EM12c DBaaS', I walk through the complete steps required to setup this sample service catalog in EM12c. 2. Additional Storage Options for Snap Clone In my previous blog posts, i have described the snap clone feature in detail. Essentially, it provides a storage agnostic, self service, rapid, and space efficient approach to solving your data cloning problems. The net benefit is that you get incredible amounts of storage savings (on average 90%) all while cloning databases in a matter of minutes. Space and Time, two things enterprises would love to save on. This feature has been designed with the goal of providing data cloning capabilities while protecting your existing investments in server, storage, and software. With this in mind, we have pursued with the dual solution approach of Hardware and Software. In the hardware approach, we connect directly to your storage appliances and perform all low level actions required to rapidly clone your databases. While in the software approach, we use an intermediate software layer to talk to any storage vendor or any storage configuration to perform the same low level actions. Thus delivering the benefits of database thin cloning, without requiring you to drastically changing the infrastructure or IT's operating style. In release 4, we expand the scope of options supported by snap clone with the addition of database CloneDB. While CloneDB is not a new feature, it was first introduced in 11.2.0.2 patchset, it has over the years become more stable and mature. CloneDB leverages a combination of Direct NFS (or dNFS) feature of the database, RMAN image copies, sparse files, and copy-on-write technology to create thin clones of databases from existing backups in a matter of minutes. It essentially has all the traits that we want to present to our customers via the snap clone feature. For more information on cloneDB, i highly recommend reading the following sources: Blog by Tim Hall: Direct NFS (DNFS) CloneDB in Oracle Database 11g Release 2 Oracle OpenWorld Presentation by Cern: Efficient Database Cloning using Direct NFS and CloneDB The advantages of the new CloneDB integration with EM12c Snap Clone are: Space and time savings Ease of setup - no additional software is required other than the Oracle database binary Works on all platforms Reduce the dependence on storage administrators Cloning process fully orchestrated by EM12c, and delivered to developers/DBAs/QA Testers via the self service portal Uses dNFS to delivers better performance, availability, and scalability over kernel NFS Complete lifecycle of the clones managed by EM12c - performance, configuration, etc 3. Improved Rapid Start Kits DBaaS deployments tend to be complex and its setup requires a series of steps. These steps are typically performed across different users and different UIs. The Rapid Start Kit provides a single command solution to setup Database as a Service (DBaaS) and Pluggable Database as a Service (PDBaaS). One command creates all the Cloud artifacts like Roles, Administrators, Credentials, Database Profiles, PaaS Infrastructure Zone, Database Pools and Service Templates. Once the Rapid Start Kit has been successfully executed, requests can be made to provision databases and PDBs from the self service portal. Rapid start kit can create complex topologies involving multiple zones, pools and service templates. It also supports standby databases and use of RMAN image backups. The Rapid Start Kit in reality is a simple emcli script which takes a bunch of xml files as input and executes the complete automation in a matter of seconds. On a full rack Exadata, it took only 40 seconds to setup PDBaaS end-to-end. This kit works for both Oracle's engineered systems like Exadata, SuperCluster, etc and also on commodity hardware. One can draw parallel to the Exadata One Command script, which again takes a bunch of inputs from the administrators and then runs a simple script that configures everything from network to provisioning the DB software. Steps to use the kit: The kit can be found under the SSA plug-in directory on the OMS: EM_BASE/oracle/MW/plugins/oracle.sysman.ssa.oms.plugin_12.1.0.8.0/dbaas/setup It can be run from this default location or from any server which has emcli client installed For most scenarios, you would use the script dbaas/setup/database_cloud_setup.py For Exadata, special integration is provided to reduce the number of inputs even further. The script to use for this scenario would be dbaas/setup/exadata_cloud_setup.py The database_cloud_setup.py script takes two inputs: Cloud boundary xml: This file defines the cloud topology in terms of the zones and pools along with host names, oracle home locations or container database names that would be used as infrastructure for provisioning database services. This file is optional in case of Exadata, as the boundary is well know via the Exadata system target available in EM. Input xml: This file captures inputs for users, roles, profiles, service templates, etc. Essentially, all inputs required to define the DB services and other settings of the self service portal. Once all the xml files have been prepared, invoke the script as follows for PDBaaS: emcli @database_cloud_setup.py -pdbaas -cloud_boundary=/tmp/my_boundary.xml -cloud_input=/tmp/pdb_inputs.xml          The script will prompt for passwords a few times for key users like sysman, cloud admin, SSA admin, etc. Once complete, you can simply log into EM as the self service user and request for databases from the portal. More information available in the Rapid Start Kit chapter in Cloud Administration Guide.  4. Extensible Metering and Chargeback  Last but not the least, Metering and Chargeback in release 4 has been made extensible in all possible regards. The new extensibility features allow customer, partners, system integrators, etc to : Extend chargeback to any target type managed in EM Promote any metric in EM as a chargeback entity Extend list of charge items via metric or configuration extensions Model abstract entities like no. of backup requests, job executions, support requests, etc  A slew of emcli verbs have also been added that allows administrators to create, edit, delete, import/export charge plans, and assign cost centers all via the command line. More information available in the Chargeback API chapter in Cloud Administration Guide. 5. Miscellaneous Enhancements There are other miscellaneous, yet important, enhancements that are worth a mention. These mostly have been asked by customers like you. These are: Custom naming of DB Services Self service users can provide custom names for DB SID, DB service, schemas, and tablespaces Every custom name is validated for uniqueness in EM 'Create like' of Service Templates Now creating variants of a service template is only a click away. This would be vital when you publish service templates to represent different database sizes or service levels. Profile viewer View the details of a profile like datafile, control files, snapshot ids, export/import files, etc prior to its selection in the service template Cleanup automation - for failed and successful requests Single emcli command to cleanup all remnant artifacts of a failed request Cleanup can be performed on a per request bases or by the entire pool As an extension, you can also delete successful requests Improved delete user workflow Allows administrators to reassign cloud resources to another user or delete all of them Support for multiple tablespaces for schema as a service In addition to multiple schemas, user can also specify multiple tablespaces per request I hope this was a good introduction to the new Database as a Service enhancements in EM12c R4. I encourage you to explore many of these new and existing features and give us feedback. Good luck! References: Cloud Management Page on OTN Cloud Administration Guide [Documentation] -- Adeesh Fulay (@adeeshf)

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  • Exadata X3 In-Memory Database Machine: To be or not to be

    - by Luis Moreno Campos
    Since Larry Ellison announced Oracle Exadata X3 as the new generation of the Database Machine, he established the product in the In-Memory Database arena. And that annoyed some people. We all know that In-Memory Databases are the ones that *only* execute in memory and use the other layers of storage for persistency (mainly disk). Oracle database has always been a technology that uses memory as a caching mechanism and that hasn't change nor it will change with Oracle Database 12c. So this is the central point of fuss when it comes to announcing an Engineered Systems as In-Memory Database, when in fact it still runs Oracle Database, not vanilla but still the same product. Let me tell you purist people out there: when you find no new ground breaking point to get all excited about you decide to bash it, and go against its claims. It's not like a car manufacturer that launches a mini-van in the market and calls it a Sports Car, we are talking about a fundamental change in the ILM stack: level 2 of caching is now self sufficient. It's not DRAM? Who cares, still let's you put in flash amounts of data not done up until now, so I guess Oracle can name it whatever Larry wants because in the end it's something never done before. Now let's imagine that you hop on the pure In-Memory Database bandwagon. You would be stuck with a database technology that lags behind the Oracle Database hundreds of light years in man/hours innovations and features. Do you really want to travel back in time? Remember, the first rule about time travelling is that "Security is not Guaranteed". Your choice. LMC

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  • E-Business Suite - Cloning Basics & AMP Cloning - US

    - by Annemarie Provisero
    ADVISOR WEBCAST: E-Business Suite - Cloning Basics & AMP Cloning - US PRODUCT FAMILY: EBS – ATG - Utilities July 20, 2011 at 17:00 UK / 18:00 CET / 09:00 am Pacific / 10:00 am Mountain / 12:00 Eastern This 1.5-hour session is recommended for technical and functional Users who are interested to get an generic overview about the Cloning functionality available in the E-Business Suite Release. We are going to talk about the generic Cloning options and will then go into depth about the cloning scenario when using AMP (Applications Management Pack) within the Enterprise Manager. TOPICS WILL INCLUDE: Cloning Overview Rapidclone steps in Details Rapidclone limitations EM Grid Setup with AMP for Cloning Advantages of Cloning with AMP Cloning Procedures available with AMP Monitoring Clone Operation Few things to remember before Cloning A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Click here to register for this session ------------------------------------------------------------------------------------------------------------- The above webcast is a service of the E-Business Suite Communities in My Oracle Support. For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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  • There's A Virtual Developer Day in Your Future

    - by OTN ArchBeat
    What are Virtual Developer Days? You really should know this by now. OTN Virtual Developer Days are online events created specifically for developers and architects, with a focus on no-fluff technical presentations, hands-on labs, and expert Q&A to sharpen your technical skills and bring you up to speed on the latest information on Oracle products and practical best practices for their use. The best part about OTN Virtual Developer Days is that you don't have to pack a suitcase or stand in line at an airport waiting for someone pat you down. Instead, you stay where you are, flip open your laptop, and prepare your brain for a massive skills injection. In the next few weeks you'll have two such chances to ramp up your skills. On Tuesday November 5, 2013 Harnessing the Power of Oracle WebLogic and Oracle Coherence will guide you through tooling updates and best practices for developing applications with WebLogic and Coherence as target platforms. This two-track event covers app design and development (Track 1) and building, deploying, and managing applications (Track 2). Each track includes three presentations plus a hands-on lab. [9am-1pm PT / 12pm-4pm ET / 1pm-5pm BRT] Register now This event will also be available in EMEA on December 3, 2013 {9am-1pm GMT / 1pm-5pm GST / 2:30pm-6:30 PM IST] On Tuesday November 19, 2103 Oracle ADF Development: Web, Mobile, and Beyond offers four tracks covering everything from the basics to advance skills for for application development using Oracle ADF and Oracle ADF Mobile. There are three sessions in each track, followed by hands-on labs in which try out what you've learned. [9am-1pm PT / 12pm-4pm ET/ 1pm-5pm BRT] Register now This event will also be available in APAC on Thursday November 21, 2013 [10am-1:30pm IST (India) / 12:30pm-4pm SGT (Singapore) / 3:30pm-7pm AESDT] and in EMEA on Tuesday November 26, 2013 [9am-1pm GMT / 1pm-5pm GST/ 2:30pm-6:30pm IST] Registration for both events is absolutely free. So what are you waiting for?

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  • Today's Links (6/22/2011)

    - by Bob Rhubart
    Presentations from the 4th International SOA Symposium + 3rd International Cloud Symposium Presentations from Thomas Erl, Anne Thomas Manes, Glauco Castro, Dr. Manas Deb, Juergen Kress, Paulo Mota, and many others. Experiencing the New Social Enterprise | Kellsey Ruppell Ruppell shares "some key points and takeaways from some of the keynotes yesterday at the Enterprise 2.0 Conference." Search-and-Rescue Technology Inspired by the Titanic | CIO.gov A look at the technology behind the US Coast Guard's Automated Mutual Assistance Vessel Rescue system. “He who does not understand history…" | The Open Group Blog "It’s down to us (IT folks and Enterprise Architects) to learn from history, to use methodologies intelligently, find ways to minimize the risk and get business buy-in". Observations in Migrating from JavaFX Script to JavaFX 2.0 | Jim Connors Connors' article "reflects on some of the observations encountered while porting source code over from JavaFX Script to the new JavaFX API paradigm." FY12 Partner Kickoff – Are you Ready? | Judson Althoff Blog What does Oracle have up its sleeve for FY12? Oracle executives reveal all in a live interactive event, June 28/29. Webcast: Walking the Talk: Oracle’s Use of Oracle VM for IaaS Event Date: 06/28/2011 9:00am PT / Noon ET. Speakers: Don Nalezyty (Dir. Enterprise Architecture, Oracle Global IT) and Adam Hawley (Senior Director, Virtualization, Product Management, Oracle).

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  • Why CFOs Should Care About Big Data

    - by jmorourke
    The topic of “big data” clearly has reached a tipping point in 2012.  With plenty of coverage over the past few years in the IT press, we are now starting to see the topic of “big data” covered in mainstream business press, including a cover story in the October 2012 issue of the Harvard Business Review.  To help customers understand the challenges of managing “big data” as well as the opportunities that can be created by leveraging “big data”, Oracle has recently run and published the results of a customer survey, as well as white papers and articles on this topic.  Most recently, we commissioned a white paper titled “Mastering Big Data: CFO Strategies to Transform Insight into Opportunity”. The premise here is that “big data” is not just a topic that CIOs should pay attention to, but one that CFOs should understand and take advantage of as well.  Clearly, whoever masters the art and science of big data will be positioned for competitive advantage in their industries or markets.  That’s why smart CFOs are taking control of big data and business analytics projects, not just to uncover new ways to drive growth in a slowing global economy, but also to be a catalyst for change in the enterprise.  With an increasing number of CFOs now responsible for overseeing IT investments and providing strategic insight to the board, CFOs will be increasingly called upon to take a leadership role in assessing the value of “big data” initiatives, building on their traditional skills in reporting and helping managers analyze data to support decision making. Here’s a link to the white paper referenced above, which is posted on the Oracle C-Central/CFO web site, as well as some other resources that can help CFOs master the topic of “big data”: White Paper “Mastering Big Data:  CFO Strategies to Transform Insight into Opportunity CFO Market Watch article:  “Does Big Data Affect the CFO?” Oracle Survey Report:  “From Overload to Impact – An Industry Scorecard on Big Data Industry Challenges” Upcoming Big Data Webcast with Andrew McAfee Here’s a general link to Oracle C-Central/CFO in case you want to start there: www.oracle.com/c-central/cfo Feel free to contact me if you have any questions or need additional information:  [email protected]

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  • Intelligent Conflict Detection and Resolution

    - by Doug Reid
    0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Conflict Detection and Resolution in Oracle GoldenGate11gR2 has gone through a significant overhaul. The improvements that have been made to this area are substantial and will make it easier for customers to implement complex, heterogeneous GoldenGate configurations. GoldenGate has provided methods for conflict detection and resolution for a number of past releases, but at Oracle we have the opportunity to take advantage of some of the great ideas in this area. Oracle has had feature rich conflict detection and resolution framework in other products, which has been implemented in Oracle GoldenGate 11gR2. These improvements are geared toward helping customers more easily implement advanced configurations that require conflict detection and resolution by providing a robust framework for conflict detection for all DML statements and resolution via pre-built methods, all with less code and simpler syntax than in prior releases. Conflict Detection and Resolution in Oracle GoldenGate 11gR2 is available for our supported heterogeneous platforms, which includes Oracle Database, MySQL, Sybase ASE, SQL Server, and DB2 Linux, Unix, Windows, z/OS, plus DB2 on i Series, which is newly supported in this release. Additional information on the Conflict Detection and Resolution capabilities can be found in our documentation. 

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  • Work Execution in EAM

    - by Annemarie Provisero
    ADVISOR WEBCAST: Work Execution in EAM PRODUCT FAMILY: Manufacturing Enterprise Asset Management July 5, 2011 at 8 am PT, 9 am MT, 11 am ET The purpose of this webcast is to discuss EAM Work Order Management. This one-hour session is ideal for Functional Users, System Administrators, Database Administrators, and Customers with a basic knowledge of EAM and who raise or manage work orders and related processes. During this webcast, Zar will cover the various types of work orders and look at all the related activities associated with work orders including: setup, operations, tasks, work order transactions, relationship and planning. TOPICS WILL INCLUDE: Work Order Types (Routine, Planned Maintenance, Rebuild, Easy) Work Order statuses and other important setups Operations and Tasks Relationships Work Order Transactions Work Order Planning A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Click here to register for this session ------------------------------------------------------------------------------------------------------------- The above webcast is a service of the E-Business Suite Communities in My Oracle Support. For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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  • Great tools to demonstrate and showcase the ODA appliance

    - by user12842161
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} 1. Introduction to the Oracle Database Appliance Video http://www.youtube.com/watch?v=DU0hCO_-q-8 2. Oracle Database Appliance Configurator (run in standalone mode on your PC for mode) http://www.oracle.com/technetwork/server-storage/database-appliance/oracle-database-appliance-manager-1352946.zip 3. Oracle Database Appliance 3D Demo http://oracle.com.edgesuite.net/producttours/3d/databaseappliance/

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  • Plan for your OpenWorld experience

    - by jeffrey.waterman
    Here is a partial list of the events which will take place at Oracle OpenWorld 2012, please take time out of your conference activities to get to these important, and informative, events: Attend the Sessions: General Session: Public Sector Wednesday, 3 October 10:15 a.m. – 11:15 a.m. Westin San Francisco Market Street – Metropolitan III Oracle Exadata, Oracle Exalogic, Oracle Exalytics, and Big Data Solutions in the Public Sector Wednesday, 3 October 11:45 a.m. – 12:45 p.m. Westin San Francisco Market Street – City Room Best Practices in the Use of Middleware for Information Sharing Across Agencies Wednesday, 3 October 1:15 p.m. – 2:15 p.m. Westin San Francisco Market Street – City Room Upgrading PeopleSoft Applications in the Public Sector Wednesday, 3 October 1:15 p.m. – 2:15 p.m. Westin San Francisco Market Street – Franciscan I Shared Services in Public Sector Organizations Wednesday, 3 October 3:30 p.m. – 4:30 p.m. Westin San Francisco Market Street – City Room Achieving Agility Through Closed-Loop Oracle Policy Automation Wednesday, 3 October 5:00 p.m. – 6:00 p.m. Westin San Francisco Market Street – Franciscan I The Value of Oracle E-Business Suite in the Public Sector Wednesday, 3 October 5:00 p.m. – 6:00 p.m. Westin San Francisco Market Street – City Ballroom Public Sector Reception Monday, 1 October 6:30pm – 9:30 pm Jillian’s, 101 Fourth Street

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  • Enablement 2.0 Get Specialized!

    - by mseika
    Enablement 2.0 Get Specialized! Oracle PartnerNetwork Specialized program is releasing new certifications on our latest products, and partners are invited to be the first candidates.  Oracle Fusion Customer Relationship Management 11g Sales Essentials Exam (1Z0-456) – now in Production! All Beta exam participants will receive their exam scores as of September 24, 2012. The successful candidates will receive their certificates starting mid-October, 2012. Oracle Fusion Human Capital Management 11g Human Resources Essentials Exam (1Z0-584) – now in Production! All Beta exam participants will receive their exam scores as of September 27, 2012. The successful candidates will receive their certificates starting mid-October, 2012. Oracle Fusion Human Capital Management 11g Talent Management Essentials Exam (1Z0-585) – now in Production! All Beta exam participants will receive their exam scores as of September 27, 2012. The successful candidates will receive their certificates starting mid-October, 2012.  Contact UsPlease direct any inquiries you may have to Oracle Partner Enablement team at [email protected].

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