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• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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• career advice for PhD scientist seeking to program?

  - by C SD

  I'm largely a self-taught programmer. In fact, I first started programming about half way through biophysics grad school, and even though I think I've done some pretty nice work, I've never worked as part of a 'serious' development team that had more than one or two other developers (and I wouldn't hesitate to call them equally inexperienced in software development as a profession). After finishing my PhD I applied to Google, on a lark, since I had some confidence in my abilities, if not necessarily my experience, and I was hoping to maybe slip in and absorb all the experience and talent I'd be surrounded with and become productive enough, quickly enough, that they wouldn't immediately regret their decision. I was excited to actually get invited to interview up at Mountain View (this was ~ mid 2008). Overall, my memory of the interview was very positive, but after close to a three month wait (is that normal?) they ended up turning me down. I wasn't too surprised or disappointed (aside from the uncomfortably long wait) given my unusual background and admitted lack of experience. I decided to continue as a postdoc, but focus on improving my skills rather than doing research. I've done about three years of that, and my honest assessment is that I've learned a ton more, but I really need more of a peer group to maintain or accelerate my growth. Google invited me to interview again about eight months ago, and the interview process went even better than the first time around (I thought), though they again declined to give me an offer. I have to admit this second rejection was much more discouraging. They had insisted I interview even after I mentioned to them that a move on my part was unlikely given that I had bought a house, gotten married, etc. since the first interview. I guess I was hoping they'd at least give me an offer that I could parlay into a more conventional, but still interesting, programming position close to home. So here I am, going on my third year out of grad school, a glorified postdoc and I'm starting to get pretty discouraged. Even though I could technically get 'back-on-track' for a career in science, I have been focusing the vast majority of this time on gaining programming experience rather than on research and publications. The problem is, whenever I look, most job listings have requirements that seem impossibly grandiose and I hesitate to apply. That, or the job/project seems incredibly dull. Ironically, applying to Google struck me as less intimidating. I suspect that either most people are just a lot less realistic than I am when it comes to assessing how long it will take for them to get up to speed, or they don't care; my fear is that I'm just woefully unqualified for any interesting, well paying work. IE: I'm confident I could switch fully back into C++ mode with a couple weeks work (I mostly use C,Python,C# daily) but I don't list myself as being 'proficient' in C++ on my CV, or applying for jobs that 'require' such knowledge. The few applications for which I did feel I was a legitimately good match have not elicited a response. I suspect the following things are potential problems with my application/CV and I would like feedback on: I don't have a CS degree. My BS was in biochemistry and molecular biology, my PhD in biophysics. I took a undergrad and grad level CS course at UCSD and completely killed them, but I don't know how to translate that to my CV effectively. I have a PhD, but it's not in CS... I've been debating if I should remove it from my CV, and wether or not it would then be misleading to list at least some of those years as some kind of 'programming' job (in many respects it was). I think there are sometimes strong stigmas associated with 'self-taught' programmers. I am certainly one of those. I even recognize that some of those stigmas hold a hint of truth, but I really do want to be an asset to a team. How do I communicate that even though I have been largely self-directing for ~8 years I can still take marching orders when needed? Do I just say so outright? Should I just become a lot less scrupulous about the whole process? anecdote: I have a friend who applied for positions where he completely fudged his qualifications to get past the first culling. He was much more honest and forthcoming about his actual qualifications when contacted and he still managed to get invited to a couple of interviews and even got some offers. His balls are larger than mine though.

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• Drive Online Engagement with Intuitive Portals and Websites

  - by kellsey.ruppel

  As more and more business is being conducted via online channels, engaging users and making them more productive and efficient though these online channels is becoming critical. These users could be customers, partners or employees and while the respective channels through which they interact might be different, these users do increasingly interact with your business through the Web, or mobile devices or now through various social mediums.  Businesses need a user engagement strategy and solution that allows them to deliver targeted and personalized content and applications to users through the various online mediums and touch points.  The customer experience today is made up of an ongoing set of interactions with organizations across many channels, online and offline.  The Direct channel (including sales reps, email and mail) is an important point of contact, as is the Contact Center.  Contact Centers rely on the phone as a means of interacting with customers, and also more now than ever, the Web as well.  However, the online organization is often managed separately from the Contact Center organization within a business. In-store is an important channel for retailers, offering Point-of-Service for human interactions, and Kiosks which enable self-service. Kiosks are a Web-enabled touch point but in-store kiosks are often managed by the head of retail operations, rather than the online organization.  And of course, the online channel, including customer interactions with an organization via digital means -- on the website, mobile websites, and social networking sites, has risen to paramount importance in recent years in the customer experience. Historically all of these channels have been managed separately. The result of all of this fragmentation is that the customer touch points with an organization are siloed.  Their interactions online are not known and respected in their dealings in-store.  Their calls to the contact center are not taken as input into what the website offers them when they arrive. Think of how many times you’ve fallen victim to this. Your experience with the company call center is different than the experience in-store. Your experience with the company website on your desktop computer is different than your experience on your iPad. I think you get the point. But the customer isn’t the only one we need to look at here, as employees and the IT organization have challenges as well when it comes to online engagement. There are many common tools and technologies that organizations have been using to try and engage users, whether it’s customers, employees or partners. Some have adopted different blog and wiki technologies (some hosted, some open source, sometimes embedded in platforms), to things like tagging, file sharing and content management, or composite applications for self-service applications and activity streams. Basically, there are so many different tools & technologies that each address different aspects of user engagement. Now, one of the challenges with this, is that if we look at each individual tool, typically just implementing for example a file sharing and basic collaboration solution, may meet the needs of the business user for one aspect of user engagement, but it may not be the best solution to engage with customers and partners, or it may not fit with IT standards such as integrating with their single sign on tools or their corporate website. Often, the scenario is that businesses are having to acquire multiple pieces and parts as well as build custom applications to meet their needs. Leaving customers and partners with a more fragmented way of interacting with the company. Every organization has some sort of enterprise balancing act between the needs of the business user and the needs and restrictions enforced by enterprise IT groups. As we’ve been discussing, we all know that the expectations for online engagement have changed since the days of the static, one-size fits all website. With these changes have come some very difficult organizational challenges as well. Today, as a business user, you want to engage with your customers, and your customers expect you to know who they are. They expect you to recall the details they’ve provided to you on your website, to your CSRs and to your sales people. They expect you to remember their purchases, their preferences and their problems. And they expect you to know who they are, equally well, across channels, including your web presence. This creates a host of challenges for today’s business users. Delivering targeted, relevant content online is now essential for converting prospects into customers and for engendering long term loyalty. Business users need the ability to leverage customer data from different sources to fuel their segmentation and targeting strategies and to easily set-up, manage and optimize online campaigns. Also critical, they need the ability to accomplish these things on-the-fly, at the speed of the marketplace, while making iterative improvements.  These changing expectations put a host of demands on the IT organization as well. The web presence must be able to scale to support the delivery of personalized and targeted content to thousands of site visitors without sacrificing performance. And integration between systems becomes more important as well, as organizations strive to obtain one view of the customer culled from WCM data, CRM data and more. So then, how do you solve these challenges and meet the growing demands of your users?  You need a solution that: Unifies every customer interaction across all channels Personalizes the products and content that interest the customer and to the device Delivers targeted promotions to the right customer Engages and improve employee productivity Provides self-service access to applications Includes embedded in-context social   So how then do you achieve this level of online engagement, complete customer experience and engage your employees? The answer: Oracle WebCenter. If you want to learn how to get there, we encourage you to attend this webcast on Thursday Drive Online Engagement with Intuitive Portals and Websites, where we'll talk about how you are able to transform your portal experience and optimize online engagement -- making your portals more interactive and more engaging across multiple channels. Register today!

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• Most Innovative IDM Projects: Awards at OpenWorld

  - by Tanu Sood

  On Tuesday at Oracle OpenWorld 2012, Oracle recognized the winners of Innovation Awards 2012 at a ceremony presided over by Hasan Rizvi, Executive Vice President at Oracle. Oracle Fusion Middleware Innovation Awards recognize customers for achieving significant business value through innovative uses of Oracle Fusion Middleware offerings. Winners are selected based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture. This year’s Award honors customers for their cutting-edge solutions driving business innovation and IT modernization using Oracle Fusion Middleware. The program has grown over the past 6 years, receiving a record number of nominations from customers around the globe. The winners were selected by a panel of judges that ranked each nomination across multiple different scoring categories. Congratulations to both Avea and ETS for winning this year’s Innovation Award for Identity Management. Identity Management Innovation Award 2012 Winner – Avea Company: Founded in 2004, AveA is the sole GSM 1800 mobile operator of Turkey and has reached a nationwide customer base of 12.8 million as of the end of 2011 Region: Turkey (EMEA) Products: Oracle Identity Manager, Oracle Identity Analytics, Oracle Access Management Suite Business Drivers: ·         To manage the agility and scale required for GSM Operations and enable call center efficiency by enabling agents to change their identity profiles (accounts and entitlements) rapidly based on call load. ·         Enhance user productivity and call center efficiency with self service password resets ·         Enforce compliance and audit reporting ·         Seamless identity management between AveA and parent company Turk Telecom Innovation and Results: ·         One of the first Sun2Oracle identity management migrations designed for high performance provisioning and trusted reconciliation built with connectors developed on the ICF architecture that provides custom user interfaces for  dynamic and rapid management of roles and entitlements along with entitlement level attestation using closed loop remediation between Oracle Identity Manager and Oracle Identity Analytics. ·         Dramatic reduction in identity administration and call center password reset tasks leading to 20% reduction in administration costs and 95% reduction in password related calls. ·         Enhanced user productivity by up to 25% to date ·         Enforced enterprise security and reduced risk ·         Cost-effective compliance management ·         Looking to seamlessly integrate with parent and sister companies’ infrastructure securely. Identity Management Innovation Award 2012 Winner – Education Testing Service (ETS)       See last year's winners here --Company: ETS is a private nonprofit organization devoted to educational measurement and research, primarily through testing. Region: U.S.A (North America) Products: Oracle Access Manager, Oracle Identity Federation, Oracle Identity Manager Business Drivers: ETS develops and administers more than 50 million achievement and admissions tests each year in more than 180 countries, at more than 9,000 locations worldwide.  As the business becomes more globally based, having a robust solution to security and user management issues becomes paramount. The organizations was looking for: ·         Simplified user experience for over 3000 company users and more than 6 million dynamic student and staff population ·         Infrastructure and administration cost reduction ·         Managing security risk by controlling 3rd party access to ETS systems ·         Enforce compliance and manage audit reporting ·         Automate on-boarding and decommissioning of user account to improve security, reduce administration costs and enhance user productivity ·         Improve user experience with simplified sign-on and user self service Innovation and Results: 1.    Manage Risk ·         Centralized system to control user access ·         Provided secure way of accessing service providers' application using federated SSO. ·         Provides reporting capability for auditing, governance and compliance. 2.    Improve efficiency ·         Real-Time provisioning to target systems ·         Centralized provisioning system for user management and access controls. ·         Enabling user self services. 3.    Reduce cost ·         Re-using common shared services for provisioning, SSO, Access by application reducing development cost and time. ·         Reducing infrastructure and maintenance cost by decommissioning legacy/redundant IDM services. ·         Reducing time and effort to implement security functionality in business applications (“onboard” instead of new development). ETS was able to fold in new and evolving requirement in addition to the initial stated goals realizing quick ROI and successfully meeting business objectives. Congratulations to the winners once again. We will be sure to bring you more from these Innovation Award winners over the next few months.

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• Class design issue

  - by user2865206

  I'm new to OOP and a lot of times I become stumped in situations similar to this example: Task: Generate an XML document that contains information about a person. Assume the information is readily available in a database. Here is an example of the structure: <Person> <Name>John Doe</Name> <Age>21</Age> <Address> <Street>100 Main St.</Street> <City>Sylvania</City> <State>OH</State> </Address> <Relatives> <Parents> <Mother> <Name>Jane Doe</Name> </Mother> <Father> <Name>John Doe Sr.</Name> </Father> </Parents> <Siblings> <Brother> <Name>Jeff Doe</Name> </Brother> <Brother> <Name>Steven Doe</Name> </Brother> </Siblings> </Relatives> </Person> Ok lets create a class for each tag (ie: Person, Name, Age, Address) Lets assume each class is only responsible for itself and the elements directly contained Each class will know (have defined by default) the classes that are directly contained within them Each class will have a process() function that will add itself and its childeren to the XML document we are creating When a child is drawn, as in the previous line, we will have them call process() as well Now we are in a recursive loop where each object draws their childeren until all are drawn But what if only some of the tags need to be drawn, and the rest are optional? Some are optional based on if the data exists (if we have it, we must draw it), and some are optional based on the preferences of the user generating the document How do we make sure each object has the data it needs to draw itself and it's childeren? We can pass down a massive array through every object, but that seems shitty doesnt it? We could have each object query the database for it, but thats a lot of queries, and how does it know what it's query is? What if we want to get rid of a tag later? There is no way to reference them. I've been thinking about this for 20 hours now. I feel like I am misunderstanding a design principle or am just approaching this all wrong. How would you go about programming something like this? I suppose this problem could apply to any senario where there are classes that create other classes, but the classes created need information to run. How do I get the information to them in a way that doesn't seem fucky? Thanks for all of your time, this has been kicking my ass.

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• With Its MySQL Database-as-a-Service CERN Empowers Scientists

  - by Bertrand Matthelié

  The European Organization for Nuclear Research (CERN) is one of the world’s largest and most respected centers for scientific research. Founded in 1954 and located near Geneva on the Franco-Swiss border, CERN was one of Europe’s first joint ventures. Today, it has 20 member states. The organization uses the world’s largest and most complex scientific instruments to study fundamental particles and the origin of the universe. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Challenges Better support the scientists associated with a CERN research program who selected MySQL as their database. Empower users, enabling them to be as self-reliant as possible. Minimize complexity and costs for the CERN IT department to support the growing number of MySQL deployments. Solution Delivered a MySQL Database-as-a-Service offering to the CERN employees and the scientists associated with the organization. Allowed researchers selecting MySQL for their project to get access to a database instance hosted by the CERN IT department, either from the start or once their application has become critical. Implemented the service using Oracle’s server virtualization software, Oracle VM, for increased flexibility and reduced costs. Empowered users with a self-service approach, providing them with tools to manage MySQL themselves while handling backups and other basic database administration tasks for them. Enabled scientists to rely on MySQL with increased reliability, security and manageability while reducing complexity and minimizing costs. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} "The Cloud model has allowed us to deliver a self-service platform to our MySQL users, empowering them while minimizing costs for CERN." Tony Cass, Database Services Group Leader, IT department, CERN.

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• CSS overflow: hidden; does not work

  - by kapil.israni

  Hi - I am having issues with overflow: hidden not working in my case. I have a div id=ticker which basically works like a scrolling ticker. something like this - http://www.tinymassive.com/ (whats happening section). So i am prepending dynamic content to div id=ticker The div id=ticker is contained in another div which is contained in another div, basically think of it like 4-5 level tree like structure body - div[id=wrapper] - div[class=main] - div[class=content] - div[class=frame] - div[class=bg] - div[class=primary-content] - div[id=ticker] Heres the css... #wrapper { width: 942px; margin: 0 auto; position:relative; overflow:hidden; } .main{ width:942px; margin:163px 0 0; overflow:hidden; } .content{ background:url(../images/content-bg.gif) repeat-y; overflow:hidden; width:662px; float:left; } .frame{ background:url(../images/frame-bg.gif) no-repeat 0 0; width:662px; } .bg{ background:url(../images/bg-bg.gif) no-repeat 0 100%; width:662px; overflow:hidden; } .primary-content{ padding: 12px 20px 40px 22px; width:620px; overflow:hidden; } #ticker { overflow: hidden; } Also if it helps - the ticker div contains a list of div[class=breadcrumps], which i am trying to scroll .breadcrumbs{ border-bottom:1px solid #ebebeb; padding:6px 0 6px 0; overflow:hidden; clear:both; } What i see is - when i prepend breadcrumps div to ticker, the page/ticker list keeps getting bigger :( Any help would be appreciated. Thanks.

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• VB .NET DirectCast and Type Reflection

  - by msarchet

  The application that I am working on has a generic Parent Form called RSChild, that is used to perform some operations depending on whether or not the control that is contained within it is in a MdiTabManager or inside of its own modal form. Then the actual User Controls contained within Inherit from a Interface Called ObjectEdit (Objects that we allow to be edited). At a point in my code I am doing this. Public Function doesTabExist(ByVal id As Integer, ByVal recordType As Enums.eRecordType) As Boolean Dim alikePages As Object = (From tabs In DirectCast(Control.FromHandle(MainForm.SharedHandle), MainForm).XtraTabbedMdiManager1.Pages Where DirectCast(tabs.MdiChild, RSChild).RSObject.RecordType = recordType Select tabs) For Each page As DevExpress.XtraTabbedMdi.XtraMdiTabPage In alikePages Select Case recordType Case Enums.eRecordType.Doctor If id = DirectCast(castTabPageToRSChild(page).RSObject, UI.Doctor).ID Then pageToActive(page) Return True End If 'rest of the cases so the case block is repeated 10 times' End Function And my castTabPageToRSChild(page) is a lambda function as Such Dim castTabPageToRSChild As Func(Of DevExpress.XtraTabbedMdi.XtraMdiTabPage, RSChild) = Function(page) DirectCast(page.MdiChild, RSChild) So my Question is, I have about 10 case statements, all because I can't seem to find a way to use reflection to get the underlying Type of the RSObject Object. So I have the whole If block repeated over and over. I tried doing castTabPageToRSChild(page)RSObject.GetType and using that in the DirectCast and I also tried creating another object that was separate from that and doing the same thing. My code works as intended I'm just trying to see if there is a manner in which I didn't have a lot of replicated code. My vision would be to do something like For Each page As XtraMdiTabPage In alikePages If id = DirectCast(castTabPageToRSchild(page).RSObject, TypeOfThatObject).Id Then Return True Next However I have a feeling this is not possible due to the behavior of DirectCast.

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• Jar not found when executing class

  - by Simon

  Hi there, I'm working through the ANTLR book and there are many examples that should be easy to compile using the command line. Some information to get te problem: antlr-3.2.jar contains the ANTLR classes. I added the antlr-3.2.jar to the CLASSPATH environment variable (Windows 7) and when compiling the classes with javac everything works fine. This is what i execute to compile my program: javac Test.java ExprLexer.java ExprParser.java Test.java contains my main()-method whereas ExprLexer and ExprParser are generated by ANTLR. All three classes use classes contained in the antlr-3.2.jar. But so far so good. As I just said, compiling works fine. It's when I try to execute the Test.class that I get trouble. This is what I type: java -cp ./ Test When executing this, the interpreter tells me that he can't find the ANTLR-classes contained in the antlr-3.2.jar, altough I added an entry in the CLASSPATH variable. E:\simone\Programmierung\Language Processing Tools\ANTLR\Book Samples and Exercises\Exercise\1\output\Test.java Exception in thread "main" java.lang.NoClassDefFoundError: org/antlr/runtime/Cha rStream Caused by: java.lang.ClassNotFoundException: org.antlr.runtime.CharStream at java.net.URLClassLoader$1.run(URLClassLoader.java:202) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(URLClassLoader.java:190) at java.lang.ClassLoader.loadClass(ClassLoader.java:307) at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:301) at java.lang.ClassLoader.loadClass(ClassLoader.java:248) Could not find the main class: Test. Program will exit. I'm using Windows 7 and Java 1.6_20. Can someone tell what is going on? Why will the interpreter not look in the jar-Archive I specified in the CLASSPATH? I found some kind of workaroud. I copied the antlr-3.2.jar into the directory where the Test.class is located and then executed: java -cp ./;antlr-3.2.jar Test This worked out. But I don't want to type the jar-Archive everytime I execute my test programs. Is there a possibility to tell the interpreter that he should automatically look into the archive?

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• Microsoft JScript runtime error: 'ShowDatePicker' is undefined

  - by dbobrow

  Working around an issue where my jquery datepicker does not display after postback within an update panel. The textbox (trigger) for the calendar is contained within a control, which is contained within an update panel. I found an article assisting with this issue, and it informed me to do the following Protected Sub Page_Load(ByVal sender As Object, ByVal e As System.EventArgs) Handles Me.Load Dim tScript As String = "$(function(){ Sys.WebForms.PageRequestManager.getInstance().add_endRequest(ShowDatePicker); });" Page.ClientScript.RegisterStartupScript(Me.GetType(), "async_" & Me.txtAquisition.ClientID, tScript, True) Then on the ascx I have <script type="text/javascript"> function showDatePicker(sender, args) { var control = document.getElementById("<%=txtAquisition.ClientID %>") alert(control); $(control).each(function() { $(this).datepicker({ showOn: 'focus' }); }); } </script> but am getting an undefined error. Am I approaching this in the correct manner? Any other suggestions to ensure my datepicker remains usable within the update panel? Thinking this may be due to the fact that I have the controls nested within an update panel... several of them in fact. Any help on this is greatly appreciated.

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• How does Android decide which background resource to draw on the foreground?

  - by Sebi

  I defined two ImageButton which are contained in a LinearLayout in my XML layout file: <LinearLayout xmlns:android="http://schemas.android.com/apk/res/android" android:id="@+id/tabs" android:layout_width="fill_parent" android:layout_height="wrap_content" android:orientation="horizontal" android:minHeight="40px" android:background="@drawable/library_tabs_background"> <LinearLayout xmlns:android="http://schemas.android.com/apk/res/android" android:id="@+id/button_library" android:layout_width="160px" android:paddingTop="7px" android:layout_height="40px" android:paddingLeft="30px" android:orientation="horizontal"> <ImageButton android:id="@+id/list" android:layout_width="110px" android:layout_height="30px" android:src="@drawable/library_tab1_button_active"> </ImageButton> </LinearLayout> <LinearLayout xmlns:android="http://schemas.android.com/apk/res/android" android:id="@+id/button_search" android:layout_width="160px" android:paddingTop="7px" android:layout_height="40px" android:orientation="horizontal"> <ImageButton android:id="@+id/search" android:layout_width="110px" android:layout_height="30px" android:src="@drawable/library_tab2_button_deactive"> </ImageButton> </LinearLayout> </LinearLayout> As one can see in the XML file, also the LinearLayout in which the buttons are contained, a background image is set. This two images (the button background and the linearlayout background) are overlapping. So in some views, the button background is in front of the layout background and in other views (im using a view flipper), the background of the layer is in the foreground. How can i set a clear rule? How does Android decide which BackgroundResource to draw first?

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• For "draggable" div tags that are NOT nested: JQuery/JavaScript div tag “containment” approach/algor

  - by Pete Alvin

  Background: I've created an online circuit design application where .draggable() div tags are containers that contain smaller div containers and so forth. Question: For any particular div tag I need to quickly identify if it contains other div tags (that may in turn contain other div tags). -- Since the div tags are draggable, in the DOM they are NOT nested inside each other but I think are absolutely positioned. So I think that a "hit testing" approach is the only way to determine containment, unless there is some "secret" routine built-in somewhere that could help with this. I've searched JQuery and I don't see any built-in routine for this. Does anyone know of an algorithm that's quicker than O(n^2)? Seems like I have to walk the list of div tags in an outer loop (n) and have an inner loop (another n) to compare against all other div tags and do a "containment test" (position, width, height), building a list of contained div tags. That's n-squared. Then I have to build a list of all nested div tags by concatenating contained lists. So the total would be O(n^2)+n. There must be a better way?

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• Pattern for sharing data between views (MVP or MVVM)

  - by Dovix

  What is a good pattern for sharing data between related views?. I have an application where 1 form contains many small views, each views behaves independently from each other more or less (they communicate/interact via an event bus). Every so often I need to pass the same objects to the child views. Sometimes I need this same object to be passed to a child view and then the child passes it onto another child itself contains. What is a good approach to sharing this data between all the views contained within the parent form (view) ? I have looked into CAB and their approach and every "view" has a "root work item" this work item has dictionary that contains a shared "state" between the views that are contained. Is this the best approach? just a shared dictionary all the views under a root view can access? My current approach right now is to have a function on the view that allows one to set the object for that view. Something like view.SetCustomer(Customer c); then if the view contains a child view it knows to set it on the child view ala: this.childview1.SetCustomer(c); The application is written in C# 3.5, for winforms using MVP with structure map as a IoC/DI provider.

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• function's return address is different from its supposed value, buffer overflow,

  - by ultrajohn

  Good day everyone! I’m trying to understand how buffer overflow works. I’m doing this for my project in a computer security course I’m taking. Right now, I’m in the process of determining the address of the function’s return address which I’m supposed to change to perform a buffer overflow attack. I’ve written a simple program based from an example I’ve read in the internet. What this program does is it creates an integer pointer that will be made to point to the address of the function return address in the stack. To do this, (granted I understand how a function/program variables get organized in the stack), I add 8 to the buffer variable’ address and set it as the value of ret. I’m not doing anything here that would change the address contained in the location of func’s return address. here's the program: Output of the program when gets excecuted: As you can see, I’m printing the address of the variables buffer and ret. I’ve added an additional statement printing the value of the ret variable (supposed location of func return address, so this should print the address of the next instruction which will get executed after func returns from execution). Here is the dump which shows the supposed address of the instruction to be executed after func returns. (Underlined in green) As you can see, that value is way different from the value printed contained in the variable ret. My question is, why are they different? (of course in the assumption that what I’ve done are all right). Else, what have I done wrong? Is my understanding of the program’s runtime stack wrong? Please, help me understand this. My project is due nextweek and I’ve barely touched it yet. I’m sorry if I’m being demanding, I badly need your help.

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• Erlang, SSH and authorized_keys

  - by Roberto Aloi

  Playing with the ssh and public_key application in Erlang, I've discovered a nice feature. I was trying to connect to my running Erlang SSH daemon by using a rsa key, but the authentication was failing and I was prompted for a password. After some debugging and tracing (and a couple of coffees), I've realized that, for some weird reason, a non valid key for my user was there. The authorized_keys file contained two keys. The wrong one was at some point in the file, while the correct one was appended at the end of the file. Now, the Erlang SSH application, when diffing the provided key with the ones contained in the authorized_keys, it was finding the first entry (completely ignoring the second on - the correct one). Then, it was switching to different authentication mechanism (at first it was trying dsa instead of rsa and then it was prompting for a password). The question is: Is this behavior intended or should the SSH server check for multiple entries for the same user in the *authorized_keys* file? Is this a generic SSH behaviour or it's just specific to the Erlang implementation?

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• NSFetchedResultsController is driving me crazy

  - by user267980

  Hi everyone. i've been building an app since 1 month using NSFetchedResultsController and i was testing the app on the 3.1.2 SDK. The poblem is that i've been using NSFetchedResultsController everywhere in my app and was working on the 3.1.2 version of the SDK, now my client say that i should make it compatible with the 3.0 version and the deadline is almost there. But is crashing everytime i change an object handled by the contoller, the application is crashing with very weird errors. The problem occure when removing the last object in a section and when a change make an object love to another section. I've been using a sample code from "More iPhone 3 Development Tackling iPhone SDK 3" by Dave Mark and Jeff LaMarche. I've also included some changes from link text Here is a sample output of the console when the application is crashing. * Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid update: invalid number of sections. The number of sections contained in the table view after the update (1) must be equal to the number of sections contained in the table view before the update (2), plus or minus the number of sections inserted or deleted (2 inserted, 0 deleted).' 2010-03-14 16:23:29.758 Instaproofs[5879:207] Stack: ( 807902715, 7364425, 807986683, 811271572, 815059090, 815007323, 211023, 4363331, 810589786, 807635429, 810579728, 3620573, 3620227, 3614682, 3609719, 27337, 810595174, 807686849, 807683624, 839142449, 839142646, 814752238 ) If i knew that NSFetchedResultsController is so buggy, i would never used it. So basicaly i need the my NSFetchedResultsControllerDelegate to work fine on the 3.0 and above SDKs. It would be life saver if someone help me figure out what i'm doing wrong.

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• Define a swig interface file for generation of wrapper to every type from some header file

  - by Dmitriy Matveev

  Hi! We're using some C library in our Java project. Several years ago some other developer which has retired few years ago (as always) has created all the wrappers for us. The wrappers were generated by the swig, but the interface file is lost now. The basic idea of library and the wrappers for it is following: There only one function which returns pointer to some complex object. And there are wrapper for that function. The complex object is a tree-like structure with dozens of node kinds and types (C structures) used to represent them. There are hundreds of wrappers for every field of every type and we're trying to use them all. The library was updated some time ago and now there are some new data we unaware of which yet, but would like to use. This data is contained in some of the objects indirectly contained or referenced from the object created by the function we call (Some new fields and types were added). I know that I shouldn't make any changes to the wrappers by hand and should rather modify the interface, but as I already wrote it's missing. For now I only want to generate wrappers some few types which are added/changed and them to our old wrappers, but later I want to start creation of interface file which will define "what and how should be wrapped". All the definitions necessary for us are defined in single header file. Is it possible to tell swig to generate wrappers for every type in this header? If so, how can I write such interface file?

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• Can't override "From" address in MailMessage class using .config login credentials

  - by Jeff

  I'm updating some existing code that sends a simple email using .Net's SMTP classes. Sample code is below. The SMTP host is google and login info is contained in the App.config as shown below (obviously not real login info :)). The problem I'm having, and I haven't been able to find any answers Googling, is that I can NOT override the display of the "from" email address that's contained in the "username" attribute off the Network element in the config in the delivered email. In the line below that explicitly sets the From property off the myMailMessage object, that value, "[email protected]" does NOT display when the email is received. It still shows as "[email protected]" from the Network tag. However, the From name "Sparky" does appear in the email. I've tried adding a custom "From" header to the Header property of the myMailMessage but that didn't work either. Is there anyway to login to the smtp server, as shown below using the Network tag credentials, but in the actual email received override the From email address that's displayed? Sample code: MailMessage myMailMessage = new MailMessage(); myMailMessage.Subject = "My New Mail"; myMailMessage.Body = "This is my test mail to check"; myMailMessage.From = new MailAddress("[email protected]", "Sparky"); myMailMessage.To.Add(new MailAddress("[email protected]", "receiver name")); SmtpClient mySmtpClient = new SmtpClient(); mySmtpClient.Send(myMailMessage); in App.config: <system.net> <mailSettings> <smtp deliveryMethod="Network" from="[email protected]"> <network host="smtp.gmail.com" port="587" userName="[email protected]" password="mypassword" defaultCredentials="false"/> </smtp> </mailSettings> </system.net>

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• MySQL Query That Can Pull the Data I am Seeking?

  - by Amy

  On the project I am working on, I am stuck with the table structure from Hades. Two things to keep in mind: I can't change the table structure right now. I'm stuck with it for the time being. The queries are dynamically generated and not hard coded. So, while I am asking for a query that can pull this data, what I am really working toward is an algorithm that will generate the query I need. Hopefully, I can explain the problem without making your eyes glaze over and your brain implode. We have an instance table that looks (simplified) along these lines: Instances InstanceID active 1 Y 2 Y 3 Y 4 N 5 Y 6 Y Then, there are multiple data tables along these lines: Table1 InstanceID field1 reference_field2 1 John 5 2 Sally NULL 3 Fred 6 4 Joe NULL Table2 InstanceID field3 5 1 6 1 Table3 InstanceID fieldID field4 5 1 Howard 5 2 James 6 2 Betty Please note that reference_field2 in Table1 contains a reference to another instance. Field3 in Table2 is a bit more complicated. It contains a fieldID for Table 3. What I need is a query that will get me a list as follows: InstanceID field1 field4 1 John Howard 2 Sally 3 Fred The problem is, in the query I currently have, I do not get Fred because there is no entry in Table3 for fieldID 1 and InstanceID 6. So, the very best list I have been able to get thus far is InstanceID field1 field4 1 John Howard 2 Sally In essence, if there is an entry in Table1 for Field 2, and there is not an entry in Table 3 that has the instanceID contained in field2 and the field ID contained in field3, I don't get the data from field1. I have looked at joins till I'm blue in the face, and I can't see a way to handle the case when table3 has no entry.

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• Read text file into listbox collections

  - by Arcadian

  Hi, i'm new to C#. I need my program to show different parts of the data contained in a txt file into different listboxs (which are on different tabs of a form) so that the user can see the particular block of data they are interested in. the data contained in the txt file looks like this: G30:39:03:31 JG06 G32:56:36:10 JG04 G31:54:69:52 JG04 G36:32:53:11 JG05 G33:50:05:11 JG06 G39:28:81:21 JG01 G39:22:74:11 JG06 G39:51:44:21 JG03 G39:51:52:22 JG01 G39:51:73:21 JG01 G35:76:24:20 JG06 G35:76:55:11 JG01 G36:31:96:11 JG02 G36:31:96:23 JG02 G36:31:96:41 JG03 though much more of it :) The separate listboxes will contain only the lines who's first integer pair matches that listbox's name. For example, all the lines that start "G32" will be added to the G32 listbox. I think the code would start something like: private void ReadToBox() { FileInfo file = new FileInfo("Jumpgate List.JG"); StreamReader objRead = file.OpenText(); while (!objRead.EndOfStream) but i'm not sure where to start in terms of getting it sorted yet. Any help? There's some rep in it for you :D

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• Javascript problem with location.href.

  - by Patrick

  Hello! I have a textbox and whenever the user presses a key it's checked to see if the user pressed enter. If the enter key is pressed, i want to add all the info in the textbox and transfer the user to a different url. <script language="javascript" type="text/javascript"> function checkEnter(e){ //e is event object passed from function invocation var characterCode; if(e && e.which){ //if which property of event object is supported (NN4) e = e; characterCode = e.which; //character code is contained in NN4's which property } else{ e = event; characterCode = e.keyCode; //character code is contained in IE's keyCode property } if (characterCode == 13) { //if generated character code is equal to ascii 13 (if enter key) var searchLink = '/Search/?Keywords=' + document.getElementById('<%= searchBox.ClientID %>').value; transferUser(searchLink); return false; } else{ return true; } } function transferUser(url) { window.location.href = url; window.location.replace(url); } </script> Search: <input name="ctl00$searchBox" type="text" id="ctl00_searchBox" class="header_line_search_box_textbox" onKeyPress="checkEnter(event);" /> I have tried every possible combination, but nothing happens. The site just refreshes itself. I also need somehow to convert the text from the user to html safe, must like the HttpUtility.EncodeUrl in aspx.

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• How to append a row to a TableViewSection in Titanium?

  - by Mike Trpcic

  I'm developing an iPhone application in Titanium, and need to append a row to a particular TableViewSection. I can't do this on page load, as it's done dynamically by the user throughout the lifecycle of the application. The documentation says that the TableViewSection has an add method which takes two arguments, but I can't make it work. Here's my existing code: for(var i = 0; i <= product_count; i++){ productsTableViewSection.add( Ti.UI.createTableViewRow({ title:'Testing...' }) ); } That is just passing one argument in, and that causes Titanium to die with an uncaught exception: 2010-04-26 16:57:18.056 MyApplication[72765:207] *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid update: invalid number of rows in section 2. The number of rows contained in an existing section after the update (2) must be equal to the number of rows contained in that section before the update (1), plus or minus the number of rows inserted or deleted from that section (0 inserted, 0 deleted).' 2010-04-26 16:57:18.056 MyApplication[72765:207] Stack: ( The exception looks like it did add the row, but it's not allowed to for some reason. Since the documentation says that TableViewSection takes in "view" and "row", I tried the following: for(var i = 0; i <= product_count; i++){ productsTableViewSection.add( Ti.UI.createView({}), Ti.UI.createTableViewRow({ title:'Testing...' }) ); } The above code doesn't throw the exception, but it gives a [WARN]: [WARN] Invalid type passed to function. expected: TiUIViewProxy, was: TiUITableViewRowProxy in -[TiUITableViewSectionProxy add:] (TiUITableViewSectionProxy.m:62) TableViewSections don't seem to support any methods like appendRow, or insertRow, so I don't know where else to go with this. I've looked through the KitchenSink app, but there are no examples that I could find of adding a row to a TableViewSection. Any help is appreciated.

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• Understanding Symbols In Ruby

  - by Kezzer

  Despite reading this article, I'm still confused as to the representation of the data in memory when it comes to using symbols. If a symbol, two of them contained in different objects, exist in the same memory location, then how is it that they contain different values? I'd have expected the same memory location to contain the same value. As a quote from the link: Unlike strings, symbols of the same name are initialized and exist in memory only once during a session of ruby I just don't understand how it manages to differentiate the values contained in the same memory location. EDIT So let's consider the example: patient1 = { :ruby => "red" } patient2 = { :ruby => "programming" } patient1.each_key {|key| puts key.object_id.to_s} 3918094 patient2.each_key {|key| puts key.object_id.to_s} 3918094 patient1 and patient2 are both hashes, that's fine. :ruby however is a symbol. If we were to output the following: patient1.each_key {|key| puts key.to_s} Then what will be output? "red", or "programming"? FURTHER EDIT I'm still really quite confused. I'm thinking a symbol is a pointer to a value. Let's forget hashes for a second. The questions I have are; can you assign a value to a symbol? Is a symbol just a pointer to a variable with a value in it? If symbols are global, does that mean a symbol always points to one thing?

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• Regular Expression Newbie

  - by Registered User

  I need to parse strings inputs where the columns are separated by columns and any field that contains a comma in the data is wrapped in quotes (commas separated, quoted text identifiers). For this project I need to remove the quotes and any commas that occur between pairs of quotes. Basically, I need to remove commas and quotes that are contained in fields while preserving the commas that are used to separate the fields. Here's a little code I put together that handles the simple scenario: // Sample input 1: This works and covers 99% of the records that I need to parse. string str1 = "[email protected],2010/03/27 12:2:02,,some_first_name,some_last_name,,\"This Address Works, Suite 200\",Some City,TN,09876-5432,9795551212x123,XYZ"; str1 = Regex.Replace(str1, "\"([^\"^,]*),([^\"^,]*)\"", "$1$2"); Console.WriteLine(str1); // Outputs: [email protected],2010/03/27 12:2:02,,some_first_name,some_last_name,,This Address Works Suite 200,Some City,TN,09876-5432,9795551212x123,XYZ Although this code works for most of my records, it doesn't work when a field contains more than one commas. What I would like to do is modify the code so that it remove each instance of a comma contained within the column no matter how many commas there are in the field. I don't want to hard code only handling 2 commas, or 3 commas, or 25 commas. The code should just remove all the commas in the field. Below is an example of what my code doesn't handle properly. // Sample input 2: This doesn't work since there is more than 1 comma between the quotes. string str2 = "[email protected],2010/03/27 12:2:02,,some_first_name,some_last_name,,\"i,l,k,e, c,o,m,m,a,s, i,n ,m,y, f,i,e,l,d\",Some City,TN,09876-5432,9795551212x123,XYZ"; str2 = Regex.Replace(str2, "\"([^\"^,]*),([^\"^,]*)\"", "$1$2"); Console.WriteLine(str2); // Desired output: [email protected],2010/03/27 12:2:02,,some_first_name,some_last_name,,i like commas in my field,Some City,TN,09876-5432,9795551212x123,XYZ Any help would be appreciated for this Regular Expression newbie.

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• Determining polygon intersection and containment

  - by Victor Liu

  I have a set of simple (no holes, no self-intersections) polygons, and I need to check that they don't intersect each other (one can be entirely contained in another; that is okay). I can check this by simply checking the per-vertex inside-ness of one polygon versus other polygons. I also need to determine the containment tree, which is the set of relationships that say which polygon contains any given polygon. Since no polygon can intersect any other, then any contained polygon has a unique container; the "next-bigger" one. In other words, if A contains B contains C, then A is the parent of B, and B is the parent of C, and we don't consider A the parent of C. The question: How do I efficiently determine the containment relationships and check the non-intersection criterion? I ask this as one question because maybe a combined algorithm is more efficient than solving each problem separately. The algorithm should take as input a list of polygons, given by a list of their vertices. It should produce a boolean B indicating if none of the polygons intersect any other polygon, and also if B = true, a list of pairs (P, C) where polygon P is the parent of child C. This is not homework. This is for a hobby project I am working on.

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