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  • Missing Indexes DMV Report, 3 billion Impact!

    - by Tara Kizer
    We’ve been having some major performance issues with one of the applications that I support.  The database is on SQL Server 2005 and is about 150GB in size.  We’ve identified a couple of issues already on the database side.  The first issue is that some query (or maybe several queries) is getting a bad execution plan at some point in time during the day.  When it occurs, database performance comes to a grinding halt.  We know it’s a bad execution plan as running DBCC FREEPROCCACHE immediately resolves the problem system-wide.  As we have not yet identified the problematic query, we’ve put a temporary solution in place that frees the procedure cache on an hourly basis via a SQL Agent job.  This is not ideal, but it is getting us through the day without a major problem.  We are actively working on identifying the problematic query and hope to disable the SQL Agent job soon. Earlier this week, we had a major slowdown for one of the processes of this application.  I was unable to find any database performance issues, but I continued to investigate it.  One of things that I typically do when investigating database performance issues is run the “Missing Indexes DMV Report” (that’s what I call it at least).  When analyzing the output of that report, I immediately dismiss anything under 1 million “Impact” as I want to target the “low-hanging fruit” initially.  When I ran the report earlier this week, I was shocked to find a suggested index with an impact of over 3 billion! Do I win a prize for the highest impact?  Has anyone seen a value higher than mine?  My exact value was 3154284120.67765. The performance issue from earlier this week ended up being an application problem, but it also brought to light a much needed index.  I had previously seen this index come up in that report but always with a much lower impact.  I had never considered it as the index’s selectivity is very low.  It’s a composite index with three columns.  The first column is not selective, the first two columns are not selective, and the three columns together are not selective.  In fact, no matter how I order it, the index will not be selective at all.  I briefly discussed this with Kimberly Tripp, and she said that this was okay for covering indexes.  Selectivity is irrelevant for a covering index.  She indicated that she’s even created indexes with gender as the first column in the index.  I’ve got lots to learn still!

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  • ArchBeat Link-o-Rama Top 20 for May 27-June 2, 2012

    - by Bob Rhubart
    The Top 20 most-clicked links as shared via my social networks for the week of May 27 - June 2, 2012. 10 Great WebCenter Sites Resources (FatWire) | John Brunswick Cloning a WebCenter Portal Managed Server | Maiko Rocha Identity Propagation across Web and Web Service 11g | Prakash Yamuna Oracle DB with OEM in Amazon Cloud | Frank Munz IT professionals: Very much the time to change our approach | Andy Mulholland Sorting and Filtering By Model-Based LOV Display Value | Steven Davelaar Enable Content editing of Iterative components |Stefan Krantz Complexity of Social Computing - Is it a Consideration for EAs? | Pat Shepherd Updating metadata in a WebCenter Content Presenter template | Yannick Ongena Eclipse DemoCamp - June 2012 - Redwood Shores, CA Roll Your Own Solaris Blogroll |  Larry Wake BI Architecture Master Class for Partners - Oracle Architecture Unplugged Sample External Login.jsp page for Oracle Access Manager 11g | Brian Eidelman 2012 Oracle Fusion Middleware Innovation Awards - Win a FREE Pass to Oracle OpenWorld 2012 in SF Application integration: reorganise, recycle, repurpose | Andrew Clarke RIDC Accelerator for Portal | Stefan Krantz Bay Area Coherence Special Interest Group (BACSIG) Meeting June 7 The Application Architecture Domain | Michael Glas Designing and Developing Cross-Cutting Features | Stephen Rylander Configuring the iPlanet as web tier for Oracle WebCenter Content (UCM) | Adao Junior Thought for the Day "Liberate yourself from that idea that people are watching you." — Russell Brand Source: Good Reads

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  • Managing Slowly Changing Dimension with MERGE Statement in SQL Server

    Slowly Changing Dimension (SCD) Transformation is a quick and easy way to manage smaller slowly changing dimensions but it has several limitations and does not perform well when the number of rows or columns gets larger. Arshad Ali explores some of the alternatives you can use for managing larger slowly changing dimensions. How to automate your .NET and SQL Server deploymentsDeploy .NET code and SQL Server databases in a single repeatable process with Red Gate Deployment Manager. Start deploying with a 28-day trial.

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  • Hosting multiple low traffic websites on ec2

    - by Niko Sams
    We have like 30 websites with almost no traffic (<~10 visits / day) which are currently hosted on a dedicated server. We are evaluating hosting on Amazon EC2 however I'm not sure how to do that properly. One (micro) instance per website is too expensive ~10 websites on one instance (using apache virtual hosts) make auto scaling impossible (or at least difficult) Or is cloud computing not suitable for such a usecase?

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  • Oracle University Nouveaux cours (Week 14)

    - by swalker
    Parmi les nouveautés d’Oracle Université de ce mois-ci, vous trouverez : Database Oracle Data Modeling and Relational Database Design (4 days) Fusion Middleware Oracle Directory Services 11g: Administration (5 days) Oracle Unified Directory 11g: Services Deployment Essentials (2 days) Oracle GoldenGate 11g Management Pack: Overview (1 day) Business Intelligence & Datawarehousing Oracle Database 11g: Data Mining Techniques (2 days) Oracle Solaris Oracle Solaris 10 System Administration for HP-UX Administrators (5 days) E-Business Suite R12.x Oracle Time and Labor Fundamentals Contacter l’ équipe locale d’ Oracle University pour toute information et dates de cours. Restez connecté à Oracle University : LinkedIn OracleMix Twitter Facebook Google+

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  • Google I/O 2010 - Moving beyond markers: Advanced Maps API customization

    Google I/O 2010 - Moving beyond markers: Advanced Maps API customization Google I/O 2010 - Moving beyond markers: Advanced Maps API customization Geo 301 Jez Fletcher, David Day With such a large number of Google Maps API sites online, it can be hard to make your site stand out from the crowd. This session covers ways in which you can enhance your Maps API application to truly differentiate it, including customizing your overlays, controls, and map. For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 16 0 ratings Time: 36:38 More in Science & Technology

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  • SQL Server v.Next (Denali) : Another SSMS bug that should be fixed

    - by AaronBertrand
    Sorry to call this out in a separate post (I talked about a bunch of SSMS Connect items the other day), but Aaron Nelson ( blog | twitter ) jogged my memory today about an issue that has gone unfixed for years: the custom coloring for Registered Servers is neither consistent nor global. For one of my servers, I've chosen a red color to show in the status bar. Let's pretend this is a production server, and I want the red to remind me to use caution. I can set this up by right-clicking a Registered...(read more)

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  • Google I/O 2010: Google TV Keynote - Under The Hood

    Google I/O 2010: Google TV Keynote - Under The Hood Due to licensing and permissions issues, we are unable to show the full Google TV demonstration from the Day 2 keynote at Google I/O. Until we are able to get these permissions, please check out these clips. For Google I/O session videos, presentations, developer interviews and more, go to: code.google.com/io From: GoogleDevelopers Views: 3 0 ratings Time: 02:02 More in Science & Technology

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  • Announcing Oracle Mobile Timecards for Oracle E-Business Suite, Release 12.1 and Release 12.2

    - by CaroleB
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Oracle E-Business Suite Development is pleased to announce the availability of Oracle Mobile Timecards for Oracle E-Business Suite iPhone application.  With this new mobile app, users can record time on the go, and quickly submit timecards to ensure that downstream processes like Payroll, Projects Costing and Vendor Settlements are executed on time. Key features include: Enter time day-wise for easy time booking Enter time in Quick Time or Regular Time modes Support Payroll and Projects based time entry Aggregate day-wise entries into timecard periods Submit and view timecards while on the go Oracle Mobile Timecards for Oracle E-Business Suite is currently available on OS, and Android availability is planned. It is available to Oracle E-Business Suite customers as part of an existing Oracle Time and Labor product license; no new "mobile" license is required. Download Availability You can download Oracle E-Business Suite Smartphone Applications directly from the Apple Store and run them on Oracle Business Suite 12.1.3 or 12.2.3 – the same client-side code runs with either release: iTunes link: https://itunes.apple.com/us/app/oracle-timecards-for-oracle/id883064245?mt=8  For each app, an administrator performs a simple, one-time ennoblement using server-side patches. For deployment instructions, see Oracle E-Business Suite Mobile Apps, Release 12.1 and 12.2 Documentation (Note 1641772.1). Demo Availability   Support for demo-ING in GS environments will be available shortly. A demo preview of Oracle Mobile Timecards for Oracle E-Business Suite is available here. Configured Layouts on Mobile Timecards Note.1671889.1 Mobile Timecard Layout Configuration Whitepaper for OTL Mobile Time Entry /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Times New Roman","serif";}

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  • Watch a Machine Get Upgraded from MS-DOS to Windows 7 [Video]

    - by ETC
    What happens if you try to upgrade a machine from MS-DOS to Windows 7? One curious geek ran the experiment using VMWare and recorded the whole, surprisingly fluid, ride for our enjoyment. Andrew Tait was curious, what would happen if you followed the entire upgrade arc for Windows from the 1980s to the present all on one machine? Thanks to VMWare he was able to find out, following the upgrade path all the way from MS-DOS to Windows 7. Check out the video below to see what happens: Chain of Fools: Upgrading Through Every Version of Windows [YouTube via WinRumors] Latest Features How-To Geek ETC Learn To Adjust Contrast Like a Pro in Photoshop, GIMP, and Paint.NET Have You Ever Wondered How Your Operating System Got Its Name? Should You Delete Windows 7 Service Pack Backup Files to Save Space? What Can Super Mario Teach Us About Graphics Technology? Windows 7 Service Pack 1 is Released: But Should You Install It? How To Make Hundreds of Complex Photo Edits in Seconds With Photoshop Actions Access and Manage Your Ubuntu One Account in Chrome and Iron Mouse Over YouTube Previews YouTube Videos in Chrome Watch a Machine Get Upgraded from MS-DOS to Windows 7 [Video] Bring the Whole Ubuntu Gang Home to Your Desktop with this Mascots Wallpaper Hack Apart a Highlighter to Create UV-Reactive Flowers [Science] Add a “Textmate Style” Lightweight Text Editor with Dropbox Syncing to Chrome and Iron

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  • .htaccess - lose the file .html extension

    - by Darren Sweeney
    I'm having a bad .htaccess day! I want a user to be able to type the URL mysite.com/about instead of mysite.com/about.html On .htaccess file I have: RewriteEngine On RewriteCond %{SCRIPT_FILENAME} !-f RewriteCond %{SCRIPT_FILENAME} !-d RewriteRule ^/(.*)$ /$1.html [NC,L] But this simply does not work? I will add though that if i try this further inside the site e.g. mysite.com/pages/contact Works perfectly whether I have the above code in the .htaccess or not What am I doing wrong?

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  • H1 Visa interview tips–What you must know before attending the interview?

    - by Gopinath
    USA’s H1 visa allows highly qualified professionals from other countries to work in America. Many IT professionals in India aspire to go to USA on H1 and work for their clients. Recently I had a chance to study H1 visa process to help one of my friends and I would like to share what I learned. With the assumption that your H1 petition is approved and you got an interview scheduled at US Embassy for your visa stamping, here are tips you must know before attending the interview Dress Code – Formals Say no to casuals or any fancy dress when you attend the interview. It’s not a party or friends home you are visiting. Consider H1 Visa interview as your job interview and dress up in formals. There is no option B for your, you must be in formals. A plain formal shirt with a matching pant is suggested for men. Tie and Suit would not be required, but if you are a professional at management level you can consider wearing suit. Women can wear either formal Salwar or formal pant-shirt. Avoid heavy jewellery, wear what is must as per your tradition or culture. Body Language -  Smile on your face Your body language reflects what you are and what’s going on in your mind. Don’t be nervous or restless, be relaxed and wear a beautiful smile on your face. A smile is a curve that sets everything straight. When you are called for the interview, greet the interviewer with a beautiful smile. Say Good Morning/Afternoon/Evening depending on time you are visiting them. Whenever appropriate say Thank You. Generally American professionals are very friendly people and they reciprocate for your greetings. Make sure that you make them comfortable to start the interview. Carry original documents in a separate folder I don’t want to talk much about the documents that are required for your H1B interview as it’s big subject on it’s own and it requires a separate post. I assume that your consultant or employer helped you in gathering all the required documents like – petition, DS 160 forms, education & job related documents, resume, interview call letters, client letters, etc. For all the documents you are going to submit at the interview make sure that you have originals in a separate folder.  If required interviewer may ask you show the originals of any of the document you submitted for visa processing. Don’t mix the original documents with the documents you need to submit for interview. Have a separate folder for them. For those who are going to stamping along with their spouse and children, they need to carry few extra original documents like – marriage certificate, marriage photos(30 numbers)/album, birth certificates, passports, education and profession related certificates of the spouse and children. Know your role & responsibilities The interviewer will ask you questions on your roles and responsibilities at client location. Be clear what is your day to day tasks at client place and prepared to face detailed questions on the same. When asked explain clearly and also make sure what you say is inline with what is mentioned in your petition and client invitation letter. At times they may ask you questions specific to the project/technology you are going to work. So doing some homework in this area will help you easily answer the questions. Failing to answer basic questions on your role & responsibilities may result in rejection. You work for your Employer at Client location but NOT FOR CLIENT One of the important things to keep in mind that you work for your employer and you are being deputed to client location on a work visa.  Your employer is going to be solely responsible for your salary, work, promotion, pay hikes or what so ever during your stay at USA. Your client will not be responsible for anything. Lets say you are employed with Company X in India and they are applying for H1B to work at your client(ex: Microsoft) in USA, you must keep in my mind that Microsoft is not your employer. Microsoft will not pay your salaries or responsible for any employment related activities. Company X will be solely responsible for all your employer related activities. If you don’t get this correctly and say to Visa interviewer that your client is responsible, then you may get into troubles. Know your client It’s always good to know the clients with whom you are going to work in USA and their business. If your client is a well know organisation then you may not get many questions from interviewer else you need to be well prepared to provide details like – nature of business, location, size of the organisation, etc.  Get to know the basic details about your client and be confident while providing those details to the interviewer. Also make sure that you never talk about any confidential details of your client projects and business. Revealing confidential details of your client may land your job itself in soup. Make sure that your spouse is also in sync with you If you’ve applied a H4 visa for your spouse along with your H1, make sure that spouse is in sync with you. Your spouse also should know the basic details of your job, your employer, client and location where you will be travelling. Your spouse should also be prepared to answers questions related to marriage, their profession(if working), kids, education, etc. Interviewers will try to asses your spouse communication skills, whereabouts while staying in USA and would they prefer to work USA or not. On H4, which is a dependent visa, your spouse is not allowed to work in USA and at any point your spouse should not show the intentions to search for work in USA. Less luggage more comfort You would have definitely heard that there are lot of restrictions on what you can carry along with you to an US Embassy while attending the interview. To be frank it’s not good to say there are many restrictions, but there are a hell a lot of restrictions. There are unbelievable restrictions and it’s for the safety of everyone. You are not allowed to carry mobile phones, CD/DVDs, USBs, bank cards, cameras, cosmetics, food(except baby food), water, wallets, backpacks, sealed covers, etc. Trust me most of the things we carry with us regularly every day are not allowed inside. As there are 100s of restrictions, it would be easier if you understand what you can carry along with you and just carry them alone. Ask your employer/consultant to provide you a checklist of items that you can carry. Most what you would require are H1B related documents provided by the employer/consultant Photographs All original documents supporting your H1B Passports Some cash for your travel expenses (avoid coins) Any important phone number / details written in a paper(like your cab driver number, etc.) If you carry restricted stuff then you will be stopped at security checks, you have to find people who can safely keep all the restricted items. Due to heavy restrictions in and around the US Embassy you will not find any  place to keep your luggage. So just carry the bare minimum things required so that you feel more comfortable. Useful Links THE U.S. NON IMMIGRANT VISA APPLICATION PROCESS U.S VISA SECURITY REGULATIONS GENERAL FAQS Hope this information is helpful to you and best of luck for your interview. Creative commons Image credit: Flickr/ alexfrance, vinothchandar. hughelectronic, architratan, striatic

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  • The pros and cons of learning

    - by AaronBertrand
    This week I am at a training course put on by Paul Randal ( blog | twitter ) and Kimberly Tripp ( blog | twitter ) entitled " SQL Immersion ." It is essentially a 5-day deep dive into some of the more important bowels of the Microsoft SQL Server 2008 Internals book they co-wrote with Kalen Delaney, Adam Machanic and Conor Cunningham - with a lot of extra information, insight, experience and interactivity thrown in. I am seeing a lot of benefits from this already. The additional insight around what's...(read more)

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  • My program at #MIX10

    - by Laurent Bugnion
    Getting ready to fly to Vegas and MIX10 is really an exciting time! It is also a very busy time, because we are working on a few projects that will be shown on stage, I have my presentation to prepare, and of course as always the book… though these days it has been a bit on the back burner to be honest ;) I arrive in Vegas on Sunday evening around 10PM, so I won’t be able to make it to the traditional IdentityMine dinner this year. I am sure it will be fun nonetheless! My session: Understanding the MVVM pattern http://live.visitmix.com/MIX10/Sessions/EX14 My session is scheduled on the first day, which is awesome, so I am crossing my fingers and hoping that the MIX team doesn’t change it at the last minute… The session will take place on Monday, the 15th of March, 2PM, Room Lagoon F Important: remember that the USA are moving to Summer time on Sunday, so don’t forget to adjust your watches!! Ask the Experts On Monday evening, I will attend the Ask the Experts event, which is taking place between 5Pm and 6:30PM in the main meal hall. This will be a great occasion to grab a beer and talk about code. The Commons MIX has a great place called the Commons, a great location to chill between sessions, and meet tons of interesting people. I love the Commons and plan to spend a lot of time there to meet as many people as I can. Parties I was invited to a few parties, and will do my best to avoid conflicts :) I plan to be at the following events: Silverlight Mixers on Monday evening Insiders MIX party on Tuesday Silverlight partner happy hour on Tuesday too This is a lot of fun, but at the same time we all know that the best value of a conference is to meet people face to face. This is just the right occasion.  And on Thursday… On Thursday I will be attending a Silverlight event at the Luxor. It will be a very busy day, perfect way to end the conference. I fly back home on Friday morning, but due to a long stop in Washington DC (where I intend to go downtown and take pictures… except if the weather is bad, in which case I will probably go to the museum of flight), I will reach home only on Sunday. Getting hold of me The best way to reach me during MIX is to send me a message on Twitter. I will regularly tweet my location at the conference, so make sure to come and meet me. I am eager to make new friends, to talk about the fantastic jobs we did in WPF and Silverlight over the past year and hear your war stories! http://www.twitter.com/lbugnion   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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  • Using Url Rewrite to Block Page Requests

    - by The Official Microsoft IIS Site
    The other day I was checking the traffic stats for my WordPress blog to see which of my posts were the most popular. I was a little concerned to see that wp-login.php was in the Top 5 total requests almost every month. Since I’m the only author on my blog my logins could not possibly account for the traffic hitting that page. The only explanation could be that the additional traffic was coming from automated hacking attempts. Any server administrator concerned about security knows that “ footprinting...(read more)

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  • Profit at Oracle OpenWorld 2012

    - by user462779
    It's only a week away: Oracle OpenWorld descends on San Francisco from September 30 to October 4. It's always a frantic week for the Profit editorial staff, but here's a few thing we've got going in San Francisco that you'll want to watch out for: Profit on Oracle OpenWorld Live: The Oracle video team will be broadcasting live from the event all week. I have a few interesting on-air interviews booked, including a conversation with business/technology researcher Andrew Mcafee (Monday Oct 1 @ 11:45am), Acorn Paper CEO David Weissberg (Tuesday, Oct 2 @ 12:15pm) and Abhay Parasnis, Oracle Senior Vice President, Oracle Public Cloud (Wednesday, Oct 3, @ 10:45am). Profit in the Oracle Partner Network Lounge: This summer, I worked with the amazing Oracle Partner Network (OPN) team to create the Profit Oracle Specialized Partner Edition 2012. It's a great catalog of Oracle partner success stories and insight into the OPN strategy from its leadership. Look for the special issue of Profit in the Oracle PartnerNetwork Lounge: the place where partners can meet formally or informally with colleagues, customers, prospects, and other industry professionals. Moscone South, Exhibit Hall, Room 100 Oracle Customer Experience Summit @ OpenWorld: There's been a lot of discussion within my editorial team (and content published, as well)about Customer Experience. To keep pace with this evolving subject, I'll be attending this special embedded conference on Wednesday and Thursday (Oct. 3-4). Especially looking forward to Seth Godin's presentation: he was one of the first experts we interviewed forProfit Online five years ago. The Executive Edge @ OpenWorld: Of course, my Oracle OpenWorld is mostly filled with meetings/interviews with Oracle customers about completed Oracle projects and the strategic impact of enterprise IT on business. The ideal place for these conversations is The Executive Edge @ OpenWorld embedded conference. Samovar Tea Lounge at Moscone Center: I spend my down time on the roof of Moscone North, preparing for meetings or having impromptu conversations with attendees at this little oasis overlooking Yerba Buena Gardens. Fee free to drop my for a chat! See you in San Francisco! -Aaron Lazenby

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  • The Case for Complimentary Software Copies

    - by GGBlogger
    As the Geriatric Geek you can understand that I’ve been writing and studying for over 60 years. That means that I’ve seen insane changes in the computer software industry. I’ve made the joke that I get a new college education every 6 months or so. Of course that’s an exaggeration but it doesn’t make the feeling go away. I have a long standing and strong relationship with Microsoft so I’m armed with virtually every tool they make. It also means that I have access to tons of training material. But here’s the rub… Last year I started a definitive read of Professional Visual Basic 2008. The purpose was to fill in holes in my understanding of various things. I’m currently on page 1119 of some 1400 pages. During this sojourn I’ve decided that the future is web related which is to say that the future of “thick client” applications running as Windows applications is likely to slowly disappear. To that end I’ve taken a side trip or two into the world of ASP (including XML), Silverlight and cloud development. After carefully avoiding (that’s tongue in cheek) XML for years I finally had to bite the bullet, so to speak, and start learning XML in earnest. The most recent result of that was trail downloads of Altova’s MissionKit 2010 for Software Architects and Liquid Technologies Liquid XML Studio Developer Edition. These are both beautiful products and I want to learn them and write about them. Now comes the rub… While 30 day evaluations are generous in allowing casual users to assess these technologies for purchase they are NOT long enough to allow an author to evaluate, learn and ultimately write about them. Even if I devoted the full 30 days to learning, using and writing about say Altova’s suite I wouldn’t have enough time. Liquid XML may be a little easier to learn (one product as opposed to 8).  Add to that the fact that I frequently get sidetracked to add to my kit and it really blows out. It can be extremely frustrating when I’ve devoted hours to a project and suddenly discover that to complete it I will either need to purchase a license or abandon the project. Since my life blood does not depend on the product I end up abandoning the project and moving on. So to the folks from whom I request complimentary copies… I guarantee that if I convert your product to doing paid development work I will purchase a license to do that but as long as I am using your product to study for the purpose of writing samples, teaching use or otherwise promoting your product to other paying customers I will ask that you give me a license so that I can do that without facing the dread expiration of a 30 day trial.

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  • Using Competition Information to Plan Your SEO Strategy

    There is no doubt about it, there is no better feeling than beating out your competition in search engine placement. It generally takes a certain length of time, but that day when you climb one step above your competition is a sweet victory. The easiest way to do this is to analyse just what exactly your competition is doing, and do it better.

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  • Upgrade Workshop in Budapest

    - by Mike Dietrich
    Thanks to everybody as well who'd attend for the upgrade workshop in Budapest last week. As this was a very sunny and warm day I appreciate it even more that you've took the time to be there :-) You'll be able to download the slides as always via: http://apex.oracle.com/folien And use the keyword (Schluesselwort): upgrade112 And Ferenc, thanks for the lift to the airport :-)

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  • Oracle's Integrated Systems Management and Support Experience

    - by Scott McNeil
    With its recent launch, Oracle Enterprise Manager 11g introduced a new approach to integrated systems management and support. What this means is taking both areas of IT management and vendor support and combining them into one integrated comprehensive and centralized platform. Traditional Ways Under the traditional method, IT operational teams would often focus on running their systems using management tools that weren’t connected to their vendor’s support systems. If you needed support with a product, administrators would often contact the vendor by phone or visit the vendor website for support and then log a service request in order to fix the issues. This method was also very time consuming, as administrators would have to collect their software configurations, operating systems and hardware settings, then manually enter them into an online form or recite them to a support analyst on the phone. For the vendor, they had to analyze all the configuration data to recreate the problem in order to solve it. This approach was very manual, uncoordinated and error-prone where duplication between the customer and vendor frequently occurred. A Better Support Experience By removing the boundaries between support, IT management tools and the customer’s IT infrastructure, Oracle paved the way for a better support experience. This was achieved through integration between Oracle Enterprise Manager 11g and My Oracle Support. Administrators can not only manage their IT infrastructure and applications through Oracle Enterprise Manager’s centralized console but can also receive proactive alerts and patch recommendations right within the console they use day-in-day-out. Having one single source of information saves time and potentially prevents unforeseen problems down the road. All for One, and One for All The first step for you is to allow Oracle Enterprise Manager to upload configuration data into Oracle’s secure configuration repository, where it can be analyzed for potential issues or conflicts for all customers. A fix to a problem encountered by one customer may actually be relevant to many more. The integration between My Oracle Support and Oracle Enterprise Manager allows all customers who may be impacted by the problem to receive a notification about the fix. Once the alert appears in Oracle Enterprise Manager’s console, the administrator can take his/her time to do further investigations using automated workflows provided in Oracle Enterprise Manager to analyze potential conflicts. Finally, administrators can schedule a time to test and automatically apply the fix to all the systems that need it. In the end, this helps customers maintain their service levels without compromise and avoid experiencing unplanned downtime that may result from potential issues or conflicts. This new paradigm of integrated systems management and support helps customers keep their systems secure, compliant, and up-to-date, while eliminating the traditional silos between IT management and vendor support. Oracle’s next generation platform also works hand-in-hand to provide higher quality of service to business users while at the same time making life for administrators less complicated. For more information on Oracle’s integrated systems management and support experience, be sure to visit our Oracle Enterprise Manager 11g Resource Center for the latest customer videos, webcast, and white papers.

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  • malware in ubuntu 13.04

    - by user206189
    I have recently started using Ubuntu 13.04. The other day I found the Firefox browser blocked by malware. The website was from Europol and said that it had blocked the browser and that 'everything' had been encrypted. have uninstalled Firefox. I can still access files but I was wondering how I can eradicate this malware from my laptop. I have tried to install ClamAV, it did not work but the 2 do not have to be related.

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