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• High Jinks, Hi Jacks, Exceptional DBA Awards and PASS

  - by Rodney

  The countdown to PASS has counted down.  The day after tomorrow I will board a plane, like many others, on my way for the 4th year in a row to SQL PASS Summit.  The anticipation has been excruciating but luckily I have this little thing called a day job as a DBA that has kept me busy and not thinking too much about the event. Well that is not exactly true since my beautiful wife works for PASS so we get to talk about SQL from the time we wake up until late in the evening. I would not have it any other way and I feel very fortunate to be a part of this great event and to have been chosen as the Exceptional DBA Award judge also for the 4th year in a row.  This year, I will have been again tasked with presenting the award to the winner, Mr. Jeff Moden and it will be a true honor to meet him in person as I have read many of his articles on SSC and have attended his session at PASS previously.  The speech is all ready but one item remains, which will be a surprise to all who attend the party on Tuesday night in Seattle (see links below).  Let's face it, Exceptional DBAs everywhere work very hard protecting our data stores, tuning queries, mentoring, saving money, installing clusters, etc and once in a while there is time to be exceptionally non-professional and have a bit of fun. Once incident that happened this year that falls under the High Jinks category was when my network admin asked if I could Telnet into a SQL instance and see if I could make the connection through the firewall that he had just configured. I was able to establish a connection on port 1433 and it occurred to me that it would be very interesting if I could actually run T-SQL queries via a Telnet session much like you might do with an SMTP server. With that thought, I proceeded to demonstrate this could be possible by convincing my senior DBA Shawn McGehee that I was able to do so. At first he did not believe me. It shook his world view.  It was inconceivable.  What I had done, behind the scenes, of course, was to copy and rename SQLCMD.exe to Telnet.exe and used it to connect and run a simple, "Select * from sys.databases" on the SQL instance. I think if it had been anyone other than Shawn I could have extended this ruse indefinitely but he caught on within 30 seconds. It was a fun thirty seconds though. On the High Jacks side of the house, which is really merged to be SQL HACKS, I finally, after several years of struggling with how to connect to an untrusted domain like in a DMZ with a windows account in SSMS, I stumbled upon a solution that does away with the requirement to use SQL Authentication.  While "Runas" is a great command to use to run an application with a higher privileged account, I had not previously been able to figure out how to connect to the remote domain with SSMS and "Runsas". It never connected and caused a login failure every time for the remote windows domain account. Then I ran across an option for "Runas",   "/netonly".  This option postpones the login until a connection is made and only then passes the remote login you supply when you first launch SSMS with the "Runas" command. So a typical shortcut would look like: "C:\Windows\System32\runas.exe /netonly /user:remotedomain.com\rodlandrum "C:\Program Files\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE\Ssms.exe" You will want to make sure the passwords are synced between the two domains, your local domain and the remote domain, otherwise you may have account lockout issues, but I have found in weeks of testing this is a stable solution. Now it is time to get ready to head for Seattle. Please, if you see me (@SQLBeat) or my wife (@Karlakay22) please run up and high five me (wait..High Jinks.High Jacks.High Fives.Need to change the title) or give me a big bear hug if you are strong enough to lift me off the ground. And if you do actually do that, I will think you are awesome and will not embarrass you by crying out for help or complaining of a broken back or sciatic nerve damage. And now the links to others who have all of the details. First, for the MVP Deep Dives 2, of which, like John, I was lucky enough to be able to participate in this year. http://www.simple-talk.com/community/blogs/johnm/archive/2011/09/29/103577.aspx And the details of the SSC party where the Exceptional DBA of 2011, Jeff Moden, will be awarded. http://www.simple-talk.com/community/blogs/rebecca_amos/archive/2011/10/05/103661.aspx   Cheers! Rodney

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• Must-see sessions at TCUK11

  - by Roger Hart

  Technical Communication UK is probably the best professional conference I've been to. Last year, I spoke there on content strategy, and this year I'll be co-hosting a workshop on embedded user assistance. Obviously, I'd love people to come along to that; but there are some other sessions I'd like to flag up for anybody thinking of attending. Tuesday 20th Sept - workshops This will be my first year at the pre-conference workshop day, and I'm massively glad that our workshop hasn't been scheduled along-side the one I'm really interested in. My picks: It looks like you're embedding user assistance. Would you like help? My colleague Dom and I are presenting this one. It's our paen to Clippy, to the brilliant idea he represented, and the crashing failure he was. Less precociously, we'll be teaching embedded user assistance, Red Gate style. Statistics without maths: acquiring, visualising and interpreting your data This doesn't need to do anything apart from what it says on the tin in order to be gold dust. But given the speakers, I suspect it will. A data-informed approach is a great asset to technical communications, so I'd recommend this session to anybody event faintly interested. The speakers here have a great track record of giving practical, accessible introductions to big topics. Go along. Wednesday 21st Sept - day one There's no real need to recommend the keynote for a conference, but I will just point out that this year it's Google's Patrick Hofmann. That's cool. You know what else is cool: Focus on the user, the rest follows An intro to modelling customer experience. This is a really exciting area for tech comms, and potentially touches on one of my personal hobby-horses: the convergence of technical communication and marketing. It's all part of delivering customer experience, and knowing what your users need lets you help them, sell to them, and delight them. Content strategy year 1: a tale from the trenches It's often been observed that content strategy is great at banging its own drum, but not so hot on compelling case studies. Here you go, folks. This is the presentation I'm most excited about so far. On a mission to communicate! Skype help their users communicate, but how do they communicate with them? I guess we'll find out. Then there's the stuff that I'm not too excited by, but you might just be. The standards geeks and agile freaks can get together in a presentation on the forthcoming ISO standards for agile authoring. Plus, there's a session on VBA for tech comms. I do have one gripe about day 1. The other big UK tech comms conference, UA Europe, have - I think - netted the more interesting presentation from Ellis Pratt. While I have no doubt that his TCUK case study on producing risk assessments will be useful, I'd far rather go to his talk on game theory for tech comms. Hopefully UA Europe will record it. Thursday 22nd Sept - day two Day two has a couple of slots yet to be confirmed. The rumour is that one of them will be the brilliant "Questions and rants" session from last year. I hope so. It's not ranting, but I'll be going to: RTFMobile: beyond stating the obvious Ultan O'Broin is an engaging speaker with a lot to say, and mobile is one of the most interesting and challenging new areas for tech comms. Even if this weren't a research-based presentation from a company with buckets of technology experience, I'd be going. It is, and you should too. Pattern recognition for technical communicators One of the best things about TCUK is the tendency to include sessions that tackle the theoretical and bring them towards the practical. Kai and Chris delivered cracking and well-received talks last year, and I'm looking forward to seeing what they've got for us on some of the conceptual underpinning of technical communication. Developing an interactive non-text learning programme Annoyingly, this clashes with Pattern Recognition, so I hope at least one of the streams is recorded again this year. The idea of communicating complex information without words us fascinating and this sounds like a great example of this year's third stream: "anything but text". For the localization and DITA crowds, there's rich pickings on day two, though I'm not sure how many of those sessions I'm interested in. In the 13:00 - 13:40 slot, there's an interesting clash between Linda Urban on re-use and training content, and a piece on minimalism I'm sorely tempted by. That's my pick of #TCUK11. I'll be doing a round-up blog after the event, and probably talking a bit more about it beforehand. I'm also reliably assured that there are still plenty of tickets.

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• When does "proper" programming no longer matter?

  - by Kai Qing

  I've been a full time programmer for about 8 years now. Web based mostly, ranging in weird jobs for clients. Never anything I "want" to do. So my experience is limited to what I've been contracted to do, having no real incentive to master anything in particular. So here's my scenario and ultimately what I wonder about... I've been building an android game in my spare time. It's using the libgdx library so quite a bit of the heavy lifting is done for me. I don't read much of the docs cause unless it's in tutorial format I will just not care, and ultimately most of my questions have already been asked on stackoverflow. I get along fine and my game works as expected... Suspiciously well, even. So much so that I wonder why one should bother to be "proper" when coding if the end result is ultimately the same. To be more specific, I used a hashtable because I wanted something close to an associative array. Human readable key values. In other places to achieve similar things, I use a vector. I know libgdx has vector2 and vector3 classes, but I've never used them. When I come across weird problems and search stackoverflow for help, I see a lot of people just reaming the questions that use a certain datatype when another one is technically "proper." Like using an ArrayList because it does not require defined bounds versus re-defining an int[] with new known boundaries. Or even something trivial like this: for(int i = 0; i < items.length; i ++) { // do something } I know it evaluates item.length on every iteration. I just don't care. I know items will never be more than 15 to 20 items. So why bother caring if I evaluate items.length on every iteration? So I wonder - why does everyone get all up in arms over this? Who cares if I use a less efficient datatype to get the job done? I ran some tests to see how the app performs using the lazy, get it done fast and don't look back method I just described versus the proper, follow the tutorial and use the exact data types suggested by the community. The results: Same thing. Average 45 fps. I opened every app on the phone and galaxy tab. Same deal. No difference. My game is pretty graphic intensive. It's not like it's just a simple thing. I expected it to perform kind of badly since I don't care to optimize image assets or... well, you probably get the idea. I'm making the game for fun. As a joke, really. But in doing so I'm working outside the normal scope of my job, which is to always follow the rules and do it the right way. So to say, I am without bounds here and this has caused me to wonder why I ever really care to be "proper" So I guess my question to you is this: Is there a threshold when it no longer matters to be proper? Is there a lasting, longer term consequence to the lazy, get it done and don't look back route? Is it ok to say - "so long as it gets the job done, I don't care?" Disclaimer: When I program my game, I am almost always drunk. I do it to remember why I got into this stuff to begin with because the monotony of client based web work will make you hate being a programmer. I'm having a blast and my game is not crashing, tests well, performs well, looks good on all devices so far and has no noticeable negative impact on any of my testing devices. I expected failure because I was being so drunkenly careless with my code, but to my surprise, it had no noticeable impact. I am now starting to question the need to be careful. Help me regain the ability to care! ... or explain why it's not a bad thing to not care. Secondary disclaimer: I am aware of the benefits of maintainability. For myself and others. Agreed. But it's not like someone happening across my inefficient int[] loop won't know what it does. As an experienced programmer those kinds of things are just clear on sight. I document the complex stuff for myself knowing I was drunk and will probably need a reminder. Those notes would clarify any confusion for someone who might ever gaze upon my ridiculous game - though the reality is that either I maintain it myself or it fades into time. I'm ok with that. But if it doesn't slow the device down, or crash, then crossing the t's and dotting the i's might actually require more time than it's worth.

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• The Future of Project Management is Social

  - by Natalia Rachelson

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Kazim Isfahani, Director, Product Marketing, Oracle Rapid Ascent. Breakneck Speed. Lightning Fast. Perhaps even overwhelming. No matter which set of adjectives we use to describe it, social media’s rise into the enterprise mainstream has been unprecedented. Indeed, the big 4 social media powerhouses (Facebook, Google+, LinkedIn, and Twitter), have nearly 2 Billion users between them. You may be asking (as you should really) “That’s all well and good for the consumer, but for me at my company, what’s your point? Beyond the fact that I can check and post updates, that is.” Good question, kind sir. Impact of Social and Collaboration on Project Management I’ll dovetail this discussion to the project management realm, since that’s what I’m writing about. Speed is a big challenge for project-driven organizations. Anything that can help speed up project delivery - be it a new product introduction effort or a geographical expansion project - fast is a good thing. So where does this whole social thing fit particularly since there are already a host of tools to help with traditional project execution? The fact is companies have seen improvements in their productivity by deploying departmental collaboration and other social-oriented solutions. McKinsey’s survey on social tools shows we have reached critical scale: 72% of respondents report that their companies use at least one and over 40% say they are using social networks and blogs. We don’t hear as much about the impact of social media technologies at the project and project manager level, but that does not mean there is none. Consider the new hire. The type of individual entering the workforce and executing on projects is a generation of worker expecting visually appealing, easy to use and easy to understand technology meshing hand-in-hand with business processes. Consider the project manager. The social era has enhanced the role that the project manager must play. Today’s project manager must be a supreme communicator, an influencer, a sympathizer, a negotiator, and still manage to keep all stakeholders in the loop on project progress. Social tools play a significant role in this effort. Now consider the impact to the project team. The way that a project team functions has changed, with newer, social oriented technologies making the process of information dissemination and team communications much more fluid. It’s clear that a shift is occurring where “social” is intersecting with project management. The Rise of Social Project Management We refer to the melding of project management and social networking as Social Project Management. Social Project Management is based upon the philosophy that the project team is one part of an integrated whole, and that valuable and unique abilities exist within the larger organization. For this reason, Social Project Management systems should be integrated into the collaborative platform(s) of an organization, allowing communication to proceed outside the project boundaries. What makes social project management "social" is an implicit awareness where distributed teams build connected links in ways that were previously restricted to teams that were co-located. Just as critical, Social Project Management embraces the vision of seamless online collaboration within a project team, but also provides for, (and enhances) the use of rigorous project management techniques. Social Project Management acknowledges that projects (particularly large projects) are a social activity - people doing work with people, for other people, with commitments to yet other people. The more people (larger projects), the more interpersonal the interactions, and the more social affects the project. The Epitome of Social - Fusion Project Portfolio Management If I take this one level further to discuss Fusion Project Portfolio Management, the notion of Social Project Management is on full display. With Fusion Project Portfolio Management, project team members have a single place for interaction on projects and access to any other resources working within the Fusion ERP applications. This allows team members the opportunity to be informed with greater participation and provide better information. The application’s the visual appeal, and highly graphical nature makes it easy to navigate information. The project activity stream adds to the intuitive user experience. The goal of productivity is pervasive throughout Fusion Project Portfolio Management. Field research conducted with Oracle customers and partners showed that users needed a way to stay in the context of their core transactions and yet easily access social networking tools. This is manifested in the application so when a user executes a business process, they not only have the transactional application at their fingertips, but also have things like e-mail, SMS, text, instant messaging, chat – all providing a number of different ways to interact with people and/or groups of people, both internal and external to the project and enterprise. But in the end, connecting people is relatively easy. The larger issue is finding a way to serve up relevant, system-generated, actionable information, in real time, which will allow for more streamlined execution on key business processes. Fusion Project Portfolio Management’s design concept enables users to create project communities, establish discussion threads, manage event calendars as well as deliver project based work spaces to organize communications within the context of a project – all within a secure business environment. We’d love to hear from you and get your thoughts and ideas about how Social Project Management is impacting your organization. To learn more about Oracle Fusion Project Portfolio Management, please visit this link

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• A deadlock was detected while trying to lock variables in SSIS

  Error: 0xC001405C at SQL Log Status: A deadlock was detected while trying to lock variables "User::RowCount" for read/write access. A lock cannot be acquired after 16 attempts. The locks timed out. Have you ever considered variable locking when building your SSIS packages? I expect many people haven’t just because most of the time you never see an error like the one above. I’ll try and explain a few key concepts about variable locking and hopefully you never will see that error. First of all, what is all this variable locking all about? Put simply SSIS variables have to be locked before they can be accessed, and then of course unlocked once you have finished with them. This is baked into SSIS, presumably to reduce the risk of race conditions, but with that comes some additional overhead in that you need to be careful to avoid lock conflicts in some scenarios. The most obvious place you will come across any hint of locking (no pun intended) is the Script Task or Script Component with their ReadOnlyVariables and ReadWriteVariables properties. These two properties allow you to enter lists of variables to be used within the task, or to put it another way, these lists of variables to be locked, so that they are available within the task. During the task pre-execute phase the variables and locked, you then use them during the execute phase when you code is run, and then unlocked for you during the post-execute phase. So by entering the variable names in one of the two list, the locking is taken care of for you, and you just read and write to the Dts.Variables collection that is exposed in the task for the purpose. As you can see in the image above, the variable PackageInt is specified, which means when I write the code inside that task I don’t have to worry about locking at all, as shown below. public void Main() { // Set the variable value to something new Dts.Variables["PackageInt"].Value = 199; // Raise an event so we can play in the event handler bool fireAgain = true; Dts.Events.FireInformation(0, "Script Task Code", "This is the script task raising an event.", null, 0, ref fireAgain); Dts.TaskResult = (int)ScriptResults.Success; } As you can see as well as accessing the variable, hassle free, I also raise an event. Now consider a scenario where I have an event hander as well as shown below. Now what if my event handler uses tries to use the same variable as well? Well obviously for the point of this post, it fails with the error quoted previously. The reason why is clearly illustrated if you consider the following sequence of events. Package execution starts Script Task in Control Flow starts Script Task in Control Flow locks the PackageInt variable as specified in the ReadWriteVariables property Script Task in Control Flow executes script, and the On Information event is raised The On Information event handler starts Script Task in On Information event handler starts Script Task in On Information event handler attempts to lock the PackageInt variable (for either read or write it doesn’t matter), but will fail because the variable is already locked. The problem is caused by the event handler task trying to use a variable that is already locked by the task in Control Flow. Events are always raised synchronously, therefore the task in Control Flow that is raising the event will not regain control until the event handler has completed, so we really do have un-resolvable locking conflict, better known as a deadlock. In this scenario we can easily resolve the problem by managing the variable locking explicitly in code, so no need to specify anything for the ReadOnlyVariables and ReadWriteVariables properties. public void Main() { // Set the variable value to something new, with explicit lock control Variables lockedVariables = null; Dts.VariableDispenser.LockOneForWrite("PackageInt", ref lockedVariables); lockedVariables["PackageInt"].Value = 199; lockedVariables.Unlock(); // Raise an event so we can play in the event handler bool fireAgain = true; Dts.Events.FireInformation(0, "Script Task Code", "This is the script task raising an event.", null, 0, ref fireAgain); Dts.TaskResult = (int)ScriptResults.Success; } Now the package will execute successfully because the variable lock has already been released by the time the event is raised, so no conflict occurs. For those of you with a SQL Engine background this should all sound strangely familiar, and boils down to getting in and out as fast as you can to reduce the risk of lock contention, be that SQL pages or SSIS variables. Unfortunately we cannot always manage the locking ourselves. The Execute SQL Task is very often used in conjunction with variables, either to pass in parameter values or get results out. Either way the task will manage the locking for you, and will fail when it cannot lock the variables it requires. The scenario outlined above is clear cut deadlock scenario, both parties are waiting on each other, so it is un-resolvable. The mechanism used within SSIS isn’t actually that clever, and whilst the message says it is a deadlock, it really just means it tried a few times, and then gave up. The last part of the error message is actually the most accurate in terms of the failure, A lock cannot be acquired after 16 attempts. The locks timed out.  Now this may come across as a recommendation to always manage locking manually in the Script Task or Script Component yourself, but I think that would be an overreaction. It is more of a reminder to be aware that in high concurrency scenarios, especially when sharing variables across multiple objects, locking is important design consideration. Update – Make sure you don’t try and use explicit locking as well as leaving the variable names in the ReadOnlyVariables and ReadWriteVariables lock lists otherwise you’ll get the deadlock error, you cannot lock a variable twice!

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• First Foray&ndash;About timeout

  - by SQLMonger

  It has been quite a while since I signed up for this blog site and high time that something was posted.  I have a list of topics that I will be working through and posting.  Some I am sure will have been posted by others, but I will be sticking to the technical problems and challenges that I’ve recently faced, and the solutions that worked for me.  My motto when learning something new has always been “My kingdom for an example!”, and I plan on delivering useful examples here so others can learn from my efforts, failures and successes.   A bit of background about me… My name is Clayton Groom. I am a founding partner of a consulting firm in St. Louis Missouri, Covenant Technology Partners, LLC and focus on SQL Server Data Warehouse design, Analysis Services and Enterprise Reporting solutions.  I have been working with SQL Server since the early nineties, when it still only ran on OS/2. I love solving puzzles and technical challenges.   Enough about me… On to a real problem… SSIS Connection Time outs versus Command Time outs Last week, I was working on automating the processing for a large Analysis Services cube.  I had reworked an SSIS package and script task originally posted by Vidas Matelis that automates the process of adding new and dropping old partitions to/from an Analysis Services cube.  I had the package working great, tested, and ready for deployment.  It basically performs a query against the source system to determine if there is new data in the warehouse that will require a new partition to be added to the cube, and it checks the cube to see if there are any partitions that are present that are no longer needed in a rolling 60 month window. My client uses Tivoli for running all their production jobs, and not SQL Agent, so I had to build a command line file for Tivoli to use to run the package. Everything was going great. I had tested the command file from my development workstation using an XML configuration file to pass in server-specific parameters into the package when executed using the DTExec utility. With all the pieces ready, I updated the dtsconfig file to point to the UAT environment and started working with the Tivoli developer to test the job.  On the first run, the job failed, and from what I could see in the SSIS log, it had failed because of a timeout. Other errors in the log made me think that perhaps the connection string had not been passed into the package correctly. We bumped the Connection Manager  timeout values from 20 seconds to 120 seconds and tried again. The job still failed. After changing the command line to use the /SET option instead of the /CONFIGFILE option, we tested again, and again failure. After a number more failed attempts, and getting the Teradata DBA involved to monitor and see if we were connecting and failing or just failing to connect, we determined that the job was indeed connecting to the server and then disconnecting itself after 30 seconds.  This seemed odd, as we had the timeout values for the connection manager set to 180 seconds by then.  At this point one of the DBA’s found a post on the Teradata forum that had the clues to the puzzle: There is a separate “CommandTimeout” custom property on the Data source object that may needed to be adjusted for longer running queries.  I opened up the SSIS package, opened the data flow task that generated the partition list table and right-clicked on the data source. from the context menu, I selected “Show Advanced Editor” and found the property. Sure enough, it was set to 30 seconds. The CommandTimeout property can also be edited in the SSIS Properties sheet. In order to determine how long the timeout needed to be, I ran the query from the task in the development environment and received a response in a matter of seconds.  I then tried the same query against the production database and waited several minutes for a response. This did not seem to be a reasonable response time for the query involved, and indeed it wasn’t. The Teradata DBA’s adjusted the query governor settings for the service account I was testing with, and we were able to get the response back down under a minute.  Still, I set the CommandTimeout property to a much higher value in case the job was ever started during a time of high-demand on the production server. With this change in place, the job finally completed successfully.  The lesson learned for me was two-fold: Always compare query execution times between development and production environments, and don’t assume that production will always be faster.  With higher user demands, query governors, and a whole lot more data, the execution time of even what might seem to be simple queries can vary greatly. SSIS Connection time out settings do not affect command time outs.  Connection timeouts control how long the package will wait for a response from the server before assuming the server is not available or is not responding. Command time outs control how long a task will wait for results to start being returned before deciding that the server is not responding. Both lessons seem pretty straight forward, and I felt pretty sheepish once I finally figured out what the issue was.  To be fair though, In the 5+ years that I have been working with SSIS, I could only recall one other time where I had to set the CommandTimeout property, and that memory only resurfaced while I was penning this post.

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• Database Owner Conundrum

  - by Johnm

  Have you ever restored a database from a production environment on Server A into a development environment on Server B and had some items, such as Service Broker, mysteriously cease functioning? You might want to consider reviewing the database owner property of the database. The Scenario Recently, I was developing some messaging functionality that utilized the Service Broker feature of SQL Server in a development environment. Within the instance of the development environment resided two databases: One was a restored version of a production database that we will call "RestoreDB". The second database was a brand new database that has yet to exist in the production environment that we will call "DevDB". The goal is to setup a communication path between RestoreDB and DevDB that will later be implemented into the production database. After implementing all of the Service Broker objects that are required to communicate within a database as well as between two databases on the same instance I found myself a bit confounded. My testing was showing that the communication was successful when it was occurring internally within DevDB; but the communication between RestoreDB and DevDB did not appear to be working. Profiler to the rescue After carefully reviewing my code for any misspellings, missing commas or any other minor items that might be a syntactical cause of failure, I decided to launch Profiler to aid in the troubleshooting. After simulating the cross database messaging, I noticed the following error appearing in Profiler: An exception occurred while enqueueing a message in the target queue. Error: 33009, State: 2. The database owner SID recorded in the master database differs from the database owner SID recorded in database '[Database Name Here]'. You should correct this situation by resetting the owner of database '[Database Name Here]' using the ALTER AUTHORIZATION statement. Now, this error message is a helpful one. Not only does it identify the issue in plain language, it also provides a potential solution. An execution of the following query that utilizes the catalog view sys.transmission_queue revealed the same error message for each communication attempt: SELECT     * FROM        sys.transmission_queue; Seeing the situation as a learning opportunity I dove a bit deeper. Reviewing the database properties  The owner of a specific database can be easily viewed by right-clicking the database in SQL Server Management Studio and selecting the "properties" option. The owner is listed on the "General" page of the properties screen. In my scenario, the database in the production server was created by Frank the DBA; therefore his server login appeared as the owner: "ServerName\Frank". While this is interesting information, it certainly doesn't tell me much in regard to the SID (security identifier) and its existence, or lack thereof, in the master database as the error suggested. I pulled together the following query to gather more interesting information: SELECT     a.name     , a.owner_sid     , b.sid     , b.name     , b.type_desc FROM        master.sys.databases a     LEFT OUTER JOIN master.sys.server_principals b         ON a.owner_sid = b.sid WHERE     a.name not in ('master','tempdb','model','msdb'); This query also helped identify how many other user databases in the instance were experiencing the same issue. In this scenario, I saw that there were no matching SIDs in server_principals to the owner SID for my database. What login should be used as the database owner instead of Frank's? The system stored procedure sp_helplogins will provide a list of the valid logins that can be used. Here is an example of its use, revealing all available logins: EXEC sp_helplogins;  Fixing a hole The error message stated that the recommended solution was to execute the ALTER AUTHORIZATION statement. The full statement for this scenario would appear as follows: ALTER AUTHORIZATION ON DATABASE:: [Database Name Here] TO [Login Name]; Another option is to execute the following statement using the sp_changedbowner system stored procedure; but please keep in mind that this stored procedure has been deprecated and will likely disappear in future versions of SQL Server: EXEC dbo.sp_changedbowner @loginname = [Login Name]; .And They Lived Happily Ever After Upon changing the database owner to an existing login and simulating the inner and cross database messaging the errors have ceased. More importantly, all messages sent through this feature now successfully complete their journey. I have added the ownership change to my restoration script for the development environment.

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• DTracing TCP congestion control

  - by user12820842

  In a previous post, I showed how we can use DTrace to probe TCP receive and send window events. TCP receive and send windows are in effect both about flow-controlling how much data can be received - the receive window reflects how much data the local TCP is prepared to receive, while the send window simply reflects the size of the receive window of the peer TCP. Both then represent flow control as imposed by the receiver. However, consider that without the sender imposing flow control, and a slow link to a peer, TCP will simply fill up it's window with sent segments. Dealing with multiple TCP implementations filling their peer TCP's receive windows in this manner, busy intermediate routers may drop some of these segments, leading to timeout and retransmission, which may again lead to drops. This is termed congestion, and TCP has multiple congestion control strategies. We can see that in this example, we need to have some way of adjusting how much data we send depending on how quickly we receive acknowledgement - if we get ACKs quickly, we can safely send more segments, but if acknowledgements come slowly, we should proceed with more caution. More generally, we need to implement flow control on the send side also. Slow Start and Congestion Avoidance From RFC2581, let's examine the relevant variables: "The congestion window (cwnd) is a sender-side limit on the amount of data the sender can transmit into the network before receiving an acknowledgment (ACK). Another state variable, the slow start threshold (ssthresh), is used to determine whether the slow start or congestion avoidance algorithm is used to control data transmission" Slow start is used to probe the network's ability to handle transmission bursts both when a connection is first created and when retransmission timers fire. The latter case is important, as the fact that we have effectively lost TCP data acts as a motivator for re-probing how much data the network can handle from the sending TCP. The congestion window (cwnd) is initialized to a relatively small value, generally a low multiple of the sending maximum segment size. When slow start kicks in, we will only send that number of bytes before waiting for acknowledgement. When acknowledgements are received, the congestion window is increased in size until cwnd reaches the slow start threshold ssthresh value. For most congestion control algorithms the window increases exponentially under slow start, assuming we receive acknowledgements. We send 1 segment, receive an ACK, increase the cwnd by 1 MSS to 2*MSS, send 2 segments, receive 2 ACKs, increase the cwnd by 2*MSS to 4*MSS, send 4 segments etc. When the congestion window exceeds the slow start threshold, congestion avoidance is used instead of slow start. During congestion avoidance, the congestion window is generally updated by one MSS for each round-trip-time as opposed to each ACK, and so cwnd growth is linear instead of exponential (we may receive multiple ACKs within a single RTT). This continues until congestion is detected. If a retransmit timer fires, congestion is assumed and the ssthresh value is reset. It is reset to a fraction of the number of bytes outstanding (unacknowledged) in the network. At the same time the congestion window is reset to a single max segment size. Thus, we initiate slow start until we start receiving acknowledgements again, at which point we can eventually flip over to congestion avoidance when cwnd ssthresh. Congestion control algorithms differ most in how they handle the other indication of congestion - duplicate ACKs. A duplicate ACK is a strong indication that data has been lost, since they often come from a receiver explicitly asking for a retransmission. In some cases, a duplicate ACK may be generated at the receiver as a result of packets arriving out-of-order, so it is sensible to wait for multiple duplicate ACKs before assuming packet loss rather than out-of-order delivery. This is termed fast retransmit (i.e. retransmit without waiting for the retransmission timer to expire). Note that on Oracle Solaris 11, the congestion control method used can be customized. See here for more details. In general, 3 or more duplicate ACKs indicate packet loss and should trigger fast retransmit . It's best not to revert to slow start in this case, as the fact that the receiver knew it was missing data suggests it has received data with a higher sequence number, so we know traffic is still flowing. Falling back to slow start would be excessive therefore, so fast recovery is used instead. Observing slow start and congestion avoidance The following script counts TCP segments sent when under slow start (cwnd ssthresh). #!/usr/sbin/dtrace -s #pragma D option quiet tcp:::connect-request / start[args[1]-cs_cid] == 0/ { start[args[1]-cs_cid] = 1; } tcp:::send / start[args[1]-cs_cid] == 1 && args[3]-tcps_cwnd tcps_cwnd_ssthresh / { @c["Slow start", args[2]-ip_daddr, args[4]-tcp_dport] = count(); } tcp:::send / start[args[1]-cs_cid] == 1 && args[3]-tcps_cwnd args[3]-tcps_cwnd_ssthresh / { @c["Congestion avoidance", args[2]-ip_daddr, args[4]-tcp_dport] = count(); } As we can see the script only works on connections initiated since it is started (using the start[] associative array with the connection ID as index to set whether it's a new connection (start[cid] = 1). From there we simply differentiate send events where cwnd ssthresh (congestion avoidance). Here's the output taken when I accessed a YouTube video (where rport is 80) and from an FTP session where I put a large file onto a remote system. # dtrace -s tcp_slow_start.d ^C ALGORITHM RADDR RPORT #SEG Slow start 10.153.125.222 20 6 Slow start 138.3.237.7 80 14 Slow start 10.153.125.222 21 18 Congestion avoidance 10.153.125.222 20 1164 We see that in the case of the YouTube video, slow start was exclusively used. Most of the segments we sent in that case were likely ACKs. Compare this case - where 14 segments were sent using slow start - to the FTP case, where only 6 segments were sent before we switched to congestion avoidance for 1164 segments. In the case of the FTP session, the FTP data on port 20 was predominantly sent with congestion avoidance in operation, while the FTP session relied exclusively on slow start. For the default congestion control algorithm - "newreno" - on Solaris 11, slow start will increase the cwnd by 1 MSS for every acknowledgement received, and by 1 MSS for each RTT in congestion avoidance mode. Different pluggable congestion control algorithms operate slightly differently. For example "highspeed" will update the slow start cwnd by the number of bytes ACKed rather than the MSS. And to finish, here's a neat oneliner to visually display the distribution of congestion window values for all TCP connections to a given remote port using a quantization. In this example, only port 80 is in use and we see the majority of cwnd values for that port are in the 4096-8191 range. # dtrace -n 'tcp:::send { @q[args[4]-tcp_dport] = quantize(args[3]-tcps_cwnd); }' dtrace: description 'tcp:::send ' matched 10 probes ^C 80 value ------------- Distribution ------------- count -1 | 0 0 |@@@@@@ 5 1 | 0 2 | 0 4 | 0 8 | 0 16 | 0 32 | 0 64 | 0 128 | 0 256 | 0 512 | 0 1024 | 0 2048 |@@@@@@@@@ 8 4096 |@@@@@@@@@@@@@@@@@@@@@@@@@@ 23 8192 | 0

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• Oracle Partner Store (OPS) New Enhancements

  - by Kristin Rose

  Effective June 29th, Oracle Partner Store (OPS) will release the enhancements listed below to improve your overall ordering experience. v Online Transactional Oracle Master Agreement (Online TOMA) The Online TOMA enables end users to execute a transactional end user license agreement with Oracle. The new Online TOMA in OPS will replace the need for you to obtain a signed hard copy of the TOMA from the end user. You will now initiate the Online TOMA via OPS. Navigation: OPS Home > Order Tools > Online TOMA Query > Request Online TOMA> End User Contact, click “Select for TOMA” > Select Language > Submit (an automated email is sent immediately to the requestor and the end user) Ø The Online TOMA can also be initiated from the ‘My OPS’ tab. Under the Online TOMA Query section partners can track Online TOMA request details submitted to end users. The status of the Online TOMA request and the OMA Key generated (once Ts&Cs of the Online TOMA are accepted by an end user) are also displayed in this table. There is also the ability to resend pending Online TOMA requests by clicking ‘Resend’. Navigation: OPS Home > Order Tools > Online TOMA Query For more details on the Transactional OMA, please click here. v Convert Deals to Carts The partner deal registration system within OPS will now allow you to convert approved deals into carts with a simple click of a button. VADs can use Deal to Cart on all of their partners' registrations, regardless of whether they submitted on their partner's behalf, or the partner submitted themselves. Navigation: Login > Deal Registrations > Deal Registration List > Open the approved deal > Click Deal Reg ID number link to open > Click on 'Create Cart' link You can locate your newly created cart in the Saved Carts section of OPS. Links are also available from within an open deal or from the Deal Registration List. Click on the cart number to proceed. v Partner Opportunity Management: Deal Registration on OPS now allows you to see updated information on your opportunities from Oracle’s Fusion CRM opportunity management system.  Key fields such as close date, sales stage, products and status can be viewed by clicking the opportunity ID associated with the deal registration.  This new feature allows you to see regular updates to your opportunities after registrations are approved.  Through ongoing communication with Oracle Channel Managers and Sales Reps, you can ensure that Oracle has the latest information on your active registered deals. v Product Recommendations: When adding products to the Deal Registrations tab, OPS will now show additional products that you can try to include to maximize your sale and rebate. v Advanced Customer Support(ACS) Services Note: This will be available from July 9th. Initiate the purchase of the complete stack (HW/SW/Services) online with one single OPS order. More ACS services now supported online with exception of Start-Up Pack: · New SW installation services for Standard Configurations & stand alone System Software. · New Pre-production & Go-live services for Standard & Engineered Systems · New SW configuration & Platinum Pre-Production & Go-Live services for Engineered Systems · New Travel & Expenses Estimate included · New Partner & VAD volume discount supported v Software as a Service (SaaS) for Independent Software Vendors (ISVs): Oracle SaaS ISVs can now use OPS to submit their monthly usage reports to Oracle within 20 days after the end of every month. Navigation: OPS Home > Cart > Transaction Type: Partner SaaS for ISV’s > Add Eligible Products > Check out v Existing Approvals: In an effort to reduce the processing time of discount approvals, we have added a new section in the Request Approval page for you to communicate pre-existing approvals without having to attach the DAT. Just enter the Approval ID and submit your request. In case of existing software approvals, you will be required to submit the DAT with the Contact Information section filled out. v Additional data for Shipping Box Labels and Packing Slips OPS now has additional fields in the Shipping Notes section for you to add PO details. This will help you easily identify shipments as they arrive. Partners will have an End User PO field, whereas VADs will have VAR and End User PO fields. v Shipping Notes on OPS Hardware delivery Shipping Notes will now have multiple options to better suit your requirements. v Reminders for Royalty Reporting Partners: If you have not submitted your royalty report online, OPS will now send an automated alert to remind you. v Order Tracker Changes: · Order Tracker will now have a deal reg flag (Yes/No). You can now clearly distinguish between orders that have registered opportunities. · All lines of the order will be visible in the order details list. v Changes in Terminology · You will notice textual changes on some of our labels and messages relating to approval requests. “Discount Requests” has been replaced with “Approval Requests” to cater to some of our other offerings. · First Line Support (FLS) transaction type has been renamed to Support Provider Partner (SPP). OPS Support For more details on these enhancements, please request a training here. For assistance on the Oracle Partner Store, please contact the OPS support team in your region. NAMER: [email protected] LAD: [email protected] EMEA : [email protected] APAC: [email protected] Japan: [email protected] You can even call us on our Hotline! Find your local number here.     Thank you, Oracle Partner Store Support Team      

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• RightNow CX @ OpenWorld: What to Experience

  - by Tony Berk

  We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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• DKIMPROXY signing wrong domain

  - by user64566

  Just.... wont sign a thing... The dkimproxy_out.conf: # specify what address/port DKIMproxy should listen on listen 127.0.0.1:10028 # specify what address/port DKIMproxy forwards mail to relay 127.0.0.1:10029 # specify what domains DKIMproxy can sign for (comma-separated, no spaces) domain tinymagnet.com,hypnoenterprises.com # specify what signatures to add signature dkim(c=relaxed) signature domainkeys(c=nofws) # specify location of the private key keyfile /etc/postfix/dkim/private.key # specify the selector (i.e. the name of the key record put in DNS) selector mail The direct connection straight to the server, making it clear that this is a problem with dkimproxy and not postfix... mmxbass@hypno1:~$ telnet localhost 10028 Trying 127.0.0.1... Connected to localhost.localdomain. Escape character is '^]'. 220 hypno1.hypnoenterprises.com ESMTP Postfix (Debian/GNU) EHLO hypno1.hypnoenterprises.com 250-hypno1.hypnoenterprises.com 250-PIPELINING 250-SIZE 250-ETRN 250-STARTTLS 250-AUTH PLAIN LOGIN 250-AUTH=PLAIN LOGIN 250-ENHANCEDSTATUSCODES 250-8BITMIME 250 DSN MAIL FROM:<[email protected]> 250 2.1.0 Ok RCPT TO:<[email protected]> 250 2.1.5 Ok DATA 354 End data with <CR><LF>.<CR><LF> SUBJECT:test . 250 2.0.0 Ok: queued as B62A78D94F QUIT 221 2.0.0 Bye Now lets look at the mail headers as reported by myiptest.com: From [email protected] Thu Dec 23 18:57:14 2010 Return-path: Envelope-to: [email protected] Delivery-date: Thu, 23 Dec 2010 18:57:14 +0000 Received: from [184.82.95.154] (helo=hypno1.hypnoenterprises.com) by myiptest.com with esmtp (Exim 4.69) (envelope-from ) id 1PVqLi-0004YR-5f for [email protected]; Thu, 23 Dec 2010 18:57:14 +0000 Received: from hypno1.hypnoenterprises.com (localhost.localdomain [127.0.0.1]) by hypno1.hypnoenterprises.com (Postfix) with ESMTP id 878418D902 for ; Thu, 23 Dec 2010 13:57:26 -0500 (EST) DKIM-Signature: v=1; a=rsa-sha1; c=simple; d=hypnoenterprises.com; h= from:to:subject:date:mime-version:content-type :content-transfer-encoding:message-id; s=mail; bh=uoq1oCgLlTqpdD X/iUbLy7J1Wic=; b=HxBKTGjzTpZSZU8xkICtARCKxqriqZK+qHkY1U8qQlOw+S S1wlZxzTeDGIOgeiTviGDpcKWkLLTMlUvx8dY4FuT8K1/raO9nMC7xjG2uLayPX0 zLzm4Srs44jlfRQIjrQd9tNnp35Wkry6dHPv1u21WUvnDWaKARzGGHRLfAzW4= Received: from localhost (localhost.localdomain [127.0.0.1]) by hypno1.hypnoenterprises.com (Postfix) with ESMTP id 2A04A8D945 for ; Thu, 23 Dec 2010 13:57:26 -0500 (EST) X-Virus-Scanned: Debian amavisd-new at hypno1.hypnoenterprises.com Received: from hypno1.hypnoenterprises.com ([127.0.0.1]) by localhost (hypno1.hypnoenterprises.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id Ua7BnnzmIaUO for ; Thu, 23 Dec 2010 13:57:25 -0500 (EST) Received: from phoenix.localnet (c-76-23-245-211.hsd1.ma.comcast.net [76.23.245.211]) (using TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits)) (No client certificate requested) by hypno1.hypnoenterprises.com (Postfix) with ESMTPSA id 48A0D8D90D for ; Thu, 23 Dec 2010 13:57:25 -0500 (EST) From: Joshua Pech To: [email protected] Subject: test Date: Thu, 23 Dec 2010 13:57:25 -0500 User-Agent: KMail/1.13.5 (Linux/2.6.32-5-amd64; KDE/4.4.5; x86_64; ; ) MIME-Version: 1.0 Content-Type: Text/Plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Message-Id: DomainKey-Status: no signature Received-SPF: pass (myiptest.com: domain of tinymagnet.com designates 184.82.95.154 as permitted sender) Notice how the dkim signature specifies the d=hypnoenterprises.com.... why?

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• Agile Executives

  - by Robert May

  Over the years, I have experienced many different styles of software development. In the early days, most of the development was Waterfall development. In the last few years, I’ve become an advocate of Scrum. As I talked about last month, many people have misconceptions about what Scrum really is. The reason why we do Scrum at Veracity is because of the difference it makes in the life of the team doing Scrum. Software is for people, and happy motivated people will build better software. However, not all executives understand Scrum and how to get the information from development teams that use Scrum. I think that these executives need a support system for managing Agile teams. Historical Software Management When Henry Ford pioneered the assembly line, I doubt he realized the impact he’d have on Management through the ages. Historically, management was about managing the process of building things. The people were just cogs in that process. Like all cogs, they were replaceable. Unfortunately, most of the software industry followed this same style of management. Many of today’s senior managers learned how to manage companies before software was a significant influence on how the company did business. Software development is a very creative process, but too many managers have treated it like an assembly line. Idea’s go in, working software comes out, and we just have to figure out how to make sure that the ideas going in are perfect, then the software will be perfect. Lean Manufacturing In the manufacturing industry, Lean manufacturing has revolutionized Henry Ford’s assembly line. Derived from the Toyota process, Lean places emphasis on always providing value for the customer. Anything the customer wouldn’t be willing to pay for is wasteful. Agile is based on similar principles. We’re building software for people, and anything that isn’t useful to them doesn’t add value. Waterfall development would have teams build reams and reams of documentation about how the software should work. Agile development dispenses with this work because excessive documentation doesn’t add value. Instead, teams focus on building documentation only when it truly adds value to the customer. Many other Agile principals are similar. Playing Catch-up Just like in the manufacturing industry, many managers in the software industry have yet to understand the value of the principles of Lean and Agile. They think they can wrap the uncertainties of software development up in a nice little package and then just execute, usually followed by failure. They spend a great deal of time and money trying to exactly predict the future. That expenditure of time and money doesn’t add value to the customer. Managers that understand that Agile know that there is a better way. They will instead focus on the priorities of the near term in detail, and leave the future to take care of itself. They have very detailed two week plans with less detailed quarterly plans. These plans are guided by a general corporate strategy that doesn’t focus on the exact implementation details. These managers also think in smaller features rather than large functionality. This adds a great deal of value to customers, since the features that matter most are the ones that the team focuses on in the near term and then are able to deliver to the customers that are paying for them. Agile managers also realize that stale software is very costly. They know that keeping the technology in their software current is much less expensive and risky than large rewrites that occur infrequently and schedule time in each release for refactoring of the existing software. Agile Executives Even though Agile is a better way, I’ve still seen failures using the Agile process. While some of these failures can be attributed to the team, most of them are caused by managers, not the team. Managers fail to understand what Agile is, how it works, and how to get the information that they need to make good business decisions. I think this is a shame. I’m very pleased that Veracity understands this problem and is trying to do something about it. Veracity is a key sponsor of Agile Executives. In fact, Galen is this year’s acting president for Agile Executives. The purpose of Agile Executives is to help managers better manage Agile teams and see better success. Agile Executives is trying to build a community of executives that range from managers interested in Agile to managers that have successfully adopted Agile. Together, these managers can form a community of support and ideas that will help make Agile teams more successful. Helping Your Team You can help too! Talk with your manager and get them involved in Agile Executives. Help Veracity build the community. If your manager understands Agile better, he’ll understand how to help his teams, which will result in software that adds more value for customers. If you have any questions about how you can be involved, please let me know. Technorati Tags: Agile,Agile Executives

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• How many developers before continuous integration becomes effective for us?

  - by Carnotaurus

  There is an overhead associated with continuous integration, e.g., set up, re-training, awareness activities, stoppage to fix "bugs" that turn out to be data issues, enforced separation of concerns programming styles, etc. At what point does continuous integration pay for itself? EDIT: These were my findings The set-up was CruiseControl.Net with Nant, reading from VSS or TFS. Here are a few reasons for failure, which have nothing to do with the setup: Cost of investigation: The time spent investigating whether a red light is due a genuine logical inconsistency in the code, data quality, or another source such as an infrastructure problem (e.g., a network issue, a timeout reading from source control, third party server is down, etc., etc.) Political costs over infrastructure: I considered performing an "infrastructure" check for each method in the test run. I had no solution to the timeout except to replace the build server. Red tape got in the way and there was no server replacement. Cost of fixing unit tests: A red light due to a data quality issue could be an indicator of a badly written unit test. So, data dependent unit tests were re-written to reduce the likelihood of a red light due to bad data. In many cases, necessary data was inserted into the test environment to be able to accurately run its unit tests. It makes sense to say that by making the data more robust then the test becomes more robust if it is dependent on this data. Of course, this worked well! Cost of coverage, i.e., writing unit tests for already existing code: There was the problem of unit test coverage. There were thousands of methods that had no unit tests. So, a sizeable amount of man days would be needed to create those. As this would be too difficult to provide a business case, it was decided that unit tests would be used for any new public method going forward. Those that did not have a unit test were termed 'potentially infra red'. An intestesting point here is that static methods were a moot point in how it would be possible to uniquely determine how a specific static method had failed. Cost of bespoke releases: Nant scripts only go so far. They are not that useful for, say, CMS dependent builds for EPiServer, CMS, or any UI oriented database deployment. These are the types of issues that occured on the build server for hourly test runs and overnight QA builds. I entertain that these to be unnecessary as a build master can perform these tasks manually at the time of release, esp., with a one man band and a small build. So, single step builds have not justified use of CI in my experience. What about the more complex, multistep builds? These can be a pain to build, especially without a Nant script. So, even having created one, these were no more successful. The costs of fixing the red light issues outweighed the benefits. Eventually, developers lost interest and questioned the validity of the red light. Having given it a fair try, I believe that CI is expensive and there is a lot of working around the edges instead of just getting the job done. It's more cost effective to employ experienced developers who do not make a mess of large projects than introduce and maintain an alarm system. This is the case even if those developers leave. It doesn't matter if a good developer leaves because processes that he follows would ensure that he writes requirement specs, design specs, sticks to the coding guidelines, and comments his code so that it is readable. All this is reviewed. If this is not happening then his team leader is not doing his job, which should be picked up by his manager and so on. For CI to work, it is not enough to just write unit tests, attempt to maintain full coverage, and ensure a working infrastructure for sizable systems. The bottom line: One might question whether fixing as many bugs before release is even desirable from a business prespective. CI involves a lot of work to capture a handful of bugs that the customer could identify in UAT or the company could get paid for fixing as part of a client service agreement when the warranty period expires anyway.

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• Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

  - by Richard Lefebvre

  Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5.  The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8.  The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9.  Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success.  Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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• How Important is Project Team Communication in the Public Sector?

  - by Melissa Centurio Lopes

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} By Paul Bender, Director of Public Administration Strategy, Oracle Primavera It goes without saying that communication between project team members is a core competency that connects every member of a project team to a common set of strategies, goals and actions. If these components are not effectively shared by project leads and understood by stakeholders, project outcomes can be jeopardized and budgets may incur unnecessary risk. As reported by PMI’s 2013 Pulse of the Profession, an organization’s ability to meet project timelines, budgets and especially goals significantly impacts its ability to survive—and even thrive. The Pulse study revealed that the most crucial success factor in project management is effective communication to all stakeholders—a critical core competency for public agencies. PMI’s 2013 Pulse of the Profession report revealed that US$135 million is at risk for every US$1 billion spent on a project. Further research on the importance of effective project team communication uncovers that a startling 56 percent (US$75 million of that US$135 million) is at risk due to ineffective communication. Simply stated: public agencies cannot execute strategic initiatives unless they can effectively communicate their strategic alignment and business benefits. Executives and project managers around the world agree that poor communication between project team members contributes to project failure. A Forbes Insights 2010 Strategic Initiatives Study “Adapting Corporate Strategy to the Changing Economy,” found that nine out of ten CEOs believe that communication is critical to the success of their strategic initiatives, and nearly half of respondents cite communication as an integral and active component of their strategic planning and execution process. Project managers see it similarly from their side as well. According to PMI’s Pulse research, 55 percent of project managers agree that effective communication to all stakeholders is the most critical success factor in project management. As we all know, not all projects succeed. On average, two in five projects do not meet their original goals and business intent, and one-half of those unsuccessful projects are related to ineffective communication. Results reveal that while all aspects of project communication can be challenging to public agencies, the biggest problem areas are: A gap in understanding the business benefits. Challenges surrounding the language used to deliver project-related information, which is often unclear and peppered with project management jargon. Public agencies -- federal, state, and local -- have difficulty communicating with the appropriate levels with clarity and detail. This difficulty is likely exacerbated by the divide between each key audience and its understanding of project-specific, technical language. For those involved in public sector project and portfolio management, I would be interested to hear your thoughts and please visit Primavera EPPM solutions for public sector.

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• Delivering the Integrated Portal Experience!

  - by Michael Snow

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Guest post by Richard Maldonado, Principal Product Manager, Oracle WebCenter Portal Organizations are still struggling to standardize on a user interaction platform which can meet the needs of all their target audiences.  This has not only resulted in inefficient and inconsistent experiences for their users, but it also creates inefficiencies (productivity and costs) for the departments that manage the applications and information systems.  Portals have historically been the unifying platform that provide IT with a common interface which can securely surface the most relevant interactions for a given user and/or group of users.  However, organizations have found that the technologies available have either not provided the flexibility necessary to address all of their use cases, or they rely too much on IT resources to manage, maintain, and evolve.  Empowering  the Business Groups The core issue that IT departments face with delivering portal experiences is having enough resources to respond and address the influx of requirements which come in from the business.  Commonly, when a business group wants a new portal site established for their group, they will submit a request to the IT dept, the IT dept then assigns a resource to an administrator and/or developer to build.  Unfortunately, this approach is not scalable, it can be a time consuming activity which requires significant interaction between the business owner and the IT resource.  A modern user interaction platforms should empower the business groups by providing them tools which they can use to build and manage the portal experiences without the need for IT's involvement.  And because business groups rarely have technical resources (developers) on staff, the tools must be easy enough that virtually any business user could use.  In addition, the tool must be powerful enough to allow them to build the experience that they need, things such as creating a whole new portal, add/manage page and page hierarchy, manage user/group access, add/modify components within the page, etc.  This balance between ease-of-use and flexibility is key to the successful adoption of tools which will ultimately reduce the burden on IT, respond to the needs of the business, and deliver high-value experiences for the users.  Ready or Not, Here They Come: Smartphones and Tablets Recently, several studies have highlighted that smartphone and tablet-style devices have overtaken PC's in both sales and usage.  This shift is further driving organizations to revaluate how they're delivering data, information, and applications to their users.  Users are expecting to get the same level of access and interaction, but in a ways which are optimized for the capabilities of the device that they are using.  Expect More With the ever growing number of new IT projects and flat/shrinking budgets, organizations are looking for comprehensive solutions which can deliver integrated web experiences that are tailored for the users and optimized for mobile devices.  Piecing together a number of point solutions is no longer an option.  A modern portal technology should not only address the traditional needs of integrating and surfacing back-end applications/information, but it should enable the business through easy-to-use tools and accelerate the delivery of mobile optimized experiences.   v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} 12.00 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} 12.00 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} WebCenter in Action Series: Qualcomm Provides a Seamless Experience for Customers with Oracle WebCenter Featuring Qualcomm & Keste 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 -"/ /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} 12.00 Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-fareast- mso-bidi-font-family:"Times New Roman";}

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• Taking a Flying Leap

  - by Lance Shaw

  Yesterday, I went skydiving with three of my children.  It was thrilling, scary, invigorating and exciting. While there is obvious risk involved, the reward and feeling of success was well worth it. You might already be wondering what skydiving would have to with WebCenter, so let me explain. Implementing a skydiving program and becoming an instructor does not happen overnight.  It does not happen with the purchase of the needed technology. Not one of us would go out, buy a parachute, the harnesses, helmet and all the gear and be able to convince anyone that we are now ready to be a skydiving instructor. The fact is that obtaining the technology is merely a small piece of the overall process and so is the case with managing content in your company. You don't just buy the right software (Oracle WebCenter Content) and go to your boss and declare information management success. There is planning, research and effort that goes into deploying software of any kind and especially when it is as mission-critical to the success of your business as Enterprise Content Management. To become a certified skydiving instructor takes at least 3 years of commitment and often longer. In the United States, candidates must complete over 500 solo jumps of their own over a minimum of 36 months and then must complete additional rigorous training under observation.  When you consider the amount of time and effort involved, it's not unlike getting a college degree and anyone that has trusted their lives to one of these instructors will no doubt appreciate their dedication to the curriculum.  Implementing an ECM system won't take that long, but it certainly requires commitment, analysis and consideration. But guess what?  Humans are involved and that means that mistakes can happen and that rules change.  This struck me while reading an excellent post on darkreading.com by Glenn S. Phillips entitled "Mission Impossible: 4 Reasons Compliance is Impossible".  His over-arching point was that with information management and security, environments change and people are involved meaning the work is never done.  He stated that you can never claim your compliance efforts are complete because of the following reasons. People are involved.  And lets face it, some are more trustworthy than others. Change is Constant. There is always some new technology coming along that is disruptive. Consumer grade cloud file sharing and sync tools come to mind here. Compliance is interpreted, not defined.  Laws and the judges that read them are always on the move. Technology is a tool, not a complete solution. There is no magic pill. The skydiving analogy holds true here as well.  Ultimately, a single person packs your parachute.  For obvious reasons, you prefer that this person be trustworthy but there are no absolute guarantees of a 100% error-free scenario.  Weather and wind conditions are never a constant and the best-laid plans for a great day of skydiving are easily disrupted by forces outside of your control.  Rules and regulations vary by location and may be updated at any time and as I mentioned early on, even the best technology on its own will only get you started. The good news is that, like skydiving, with the right technology, the right planning, the right team and a proper understanding of the rules and regulations that govern your industry, your ECM deployment can be a great success.  Failure to plan for any of the 4 factors that Glenn outlined in his article will certainly put your deployment and maybe even your company at risk, so consider them carefully. As a final aside, for those of you who consider skydiving an incredibly dangerous and risky pastime, consider this comparative statistic.  In 2012, the U.S. Parachute Association recorded 19 fatal skydiving accidents in the U.S. out of roughly 3.1 million jumps.  That’s 0.006 fatalities per 1,000 jumps. By comparison, the U.S. National Highway Traffic Safety Administration reports that there were 34,080 deaths due to car accidents in 2012.  Based on the percentages, one could argue that it is safer to jump out of a plane than to drive to the airport where the skydiving will take place. While the way you manage, secure, classify, control, retain and dispose of company files may not carry as much risk as driving or skydiving, it certainly carries risk for the organization when not planned and deployed appropriately.  Consider all the factors involved in your organization as you make your content management plans.  For additional areas of consideration, be sure to download our free whitepaper on the topic entitled "The Top 10 Criteria for Choosing an ECM System" which is available for download here.

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• jqGrid - dynamically load different drop down values for different rows depending on another column value

  - by Renso

  Goal: As we all know the jqGrid examples in the demo and the Wiki always refer to static values for drop down boxes. This of course is a personal preference but in dynamic design these values should be populated from the database/xml file, etc, ideally JSON formatted. Can you do this in jqGrid, yes, but with some custom coding which we will briefly show below (refer to some of my other blog entries for a more detailed discussion on this topic). What you CANNOT do in jqGrid, referrign here up and to version 3.8.x, is to load different drop down values for different rows in the jqGrid. Well, not without some trickery, which is what this discussion is about. Issue: Of course the issue is that jqGrid has been designed for high performance and thus I have no issue with them loading a  reference to a single drop down values list for every column. This way if you have 500 rows or one, each row only refers to a single list for that particuolar column. Nice! SO how easy would it be to simply traverse the grid once loaded on gridComplete or loadComplete and simply load the select tag's options from scratch, via ajax, from memory variable, hard coded etc? Impossible! Since their is no embedded SELECT tag within each cell containing the drop down values (remeber it only has a reference to that list in memory), all you will see when you inspect the cell prior to clicking on it, or even before and on beforeEditCell, is an empty <TD></TD>. When trying to load that list via a click event on that cell will temporarily load the list but jqGrid's last internal callback event will remove it and replace it with the old one, and you are back to square one. Solution: Yes, after spending a few hours on this found a solution to the problem that does not require any updates to jqGrid source code, thank GOD! Before we get into the coding details, the solution here can of course be customized to suite your specific needs, this one loads the entire drop down list that would be needed across all rows once into global variable. I then parse this object that contains all the properties I need to filter the rows depending on which ones I want the user to see based off of another cell value in that row. This only happens when clicking the cell, so no performance penalty. You may of course to load it via ajax when the user clicks the cell, but I found it more effecient to load the entire list as part of jqGrid's normal editoptions: { multiple: false, value: listingStatus } colModel options which again keeps only a reference to the sinlge list, no duplciation. Lets get into the meat and potatoes of it.         var acctId = $('#Id').val();         var data = $.ajax({ url: $('#ajaxGetAllMaterialsTrackingLookupDataUrl').val(), data: { accountId: acctId }, dataType: 'json', async: false, success: function(data, result) { if (!result) alert('Failure to retrieve the Alert related lookup data.'); } }).responseText;         var lookupData = eval('(' + data + ')');         var listingCategory = lookupData.ListingCategory;         var listingStatus = lookupData.ListingStatus;         var catList = '{';         $(lookupData.ListingCategory).each(function() {             catList += this.Id + ':"' + this.Name + '",';         });         catList += '}';         var lastsel;         var ignoreAlert = true;         $(item)         .jqGrid({             url: listURL,             postData: '',             datatype: "local",             colNames: ['Id', 'Name', 'Commission<br />Rep', 'Business<br />Group', 'Order<br />Date', 'Edit', 'TBD', 'Month', 'Year', 'Week', 'Product', 'Product<br />Type', 'Online/<br />Magazine', 'Materials', 'Special<br />Placement', 'Logo', 'Image', 'Text', 'Contact<br />Info', 'Everthing<br />In', 'Category', 'Status'],             colModel: [                 { name: 'Id', index: 'Id', hidden: true, hidedlg: true },                 { name: 'AccountName', index: 'AccountName', align: "left", resizable: true, search: true, width: 100 },                 { name: 'OnlineName', index: 'OnlineName', align: 'left', sortable: false, width: 80 },                 { name: 'ListingCategoryName', index: 'ListingCategoryName', width: 85, editable: true, hidden: false, edittype: "select", editoptions: { multiple: false, value: eval('(' + catList + ')') }, editrules: { required: false }, formatoptions: { disabled: false} }             ],             jsonReader: {                 root: "List",                 page: "CurrentPage",                 total: "TotalPages",                 records: "TotalRecords",                 userdata: "Errors",                 repeatitems: false,                 id: "0"             },             rowNum: $rows,             rowList: [10, 20, 50, 200, 500, 1000, 2000],             imgpath: jQueryImageRoot,             pager: $(item + 'Pager'),             shrinkToFit: true,             width: 1455,             recordtext: 'Traffic lines',             sortname: 'OrderDate',             viewrecords: true,             sortorder: "asc",             altRows: true,             cellEdit: true,             cellsubmit: "remote",             cellurl: editURL + '?rows=' + $rows + '&page=1',             loadComplete: function() {               },             gridComplete: function() {             },             loadError: function(xhr, st, err) {             },             afterEditCell: function(rowid, cellname, value, iRow, iCol) {                 var select = $(item).find('td.edit-cell select');                 $(item).find('td.edit-cell select option').each(function() {                     var option = $(this);                     var optionId = $(this).val();                     $(lookupData.ListingCategory).each(function() {                         if (this.Id == optionId) {                                                       if (this.OnlineName != $(item).getCell(rowid, 'OnlineName')) {                                 option.remove();                                 return false;                             }                         }                     });                 });             },             search: true,             searchdata: {},             caption: "List of all Traffic lines",             editurl: editURL + '?rows=' + $rows + '&page=1',             hiddengrid: hideGrid   Here is the JSON data returned via the ajax call during the jqGrid function call above (NOTE it must be { async: false}: {"ListingCategory":[{"Id":29,"Name":"Document Imaging & Management","OnlineName":"RF Globalnet"} ,{"Id":1,"Name":"Ancillary Department Hardware","OnlineName":"Healthcare Technology Online"} ,{"Id":2,"Name":"Asset Tracking","OnlineName":"Healthcare Technology Online"} ,{"Id":3,"Name":"Asset Tracking","OnlineName":"Healthcare Technology Online"} ,{"Id":4,"Name":"Asset Tracking","OnlineName":"Healthcare Technology Online"} ,{"Id":5,"Name":"Document Imaging & Management","OnlineName":"Healthcare Technology Online"} ,{"Id":6,"Name":"Document Imaging & Management","OnlineName":"Healthcare Technology Online"} ,{"Id":7,"Name":"EMR/EHR Software","OnlineName":"Healthcare Technology Online"}]} I only need the Id and Name for the drop down list, but the third column in the JSON object is important, it is the only that I match up with the OnlineName in the jqGrid column, and then in the loop during afterEditCell simply remove the ones I don't want the user to see. That's it!

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• Computer Networks UNISA - Chap 10 &ndash; In Depth TCP/IP Networking

  - by MarkPearl

  After reading this section you should be able to Understand methods of network design unique to TCP/IP networks, including subnetting, CIDR, and address translation Explain the differences between public and private TCP/IP networks Describe protocols used between mail clients and mail servers, including SMTP, POP3, and IMAP4 Employ multiple TCP/IP utilities for network discovery and troubleshooting Designing TCP/IP-Based Networks The following sections explain how network and host information in an IPv4 address can be manipulated to subdivide networks into smaller segments. Subnetting Subnetting separates a network into multiple logically defined segments, or subnets. Networks are commonly subnetted according to geographic locations, departmental boundaries, or technology types. A network administrator might separate traffic to accomplish the following… Enhance security Improve performance Simplify troubleshooting The challenges of Classful Addressing in IPv4 (No subnetting) The simplest type of IPv4 is known as classful addressing (which was the Class A, Class B & Class C network addresses). Classful addressing has the following limitations. Restriction in the number of usable IPv4 addresses (class C would be limited to 254 addresses) Difficult to separate traffic from various parts of a network Because of the above reasons, subnetting was introduced. IPv4 Subnet Masks Subnetting depends on the use of subnet masks to identify how a network is subdivided. A subnet mask indicates where network information is located in an IPv4 address. The 1 in a subnet mask indicates that corresponding bits in the IPv4 address contain network information (likewise 0 indicates the opposite) Each network class is associated with a default subnet mask… Class A = 255.0.0.0 Class B = 255.255.0.0 Class C = 255.255.255.0 An example of calculating  the network ID for a particular device with a subnet mask is shown below.. IP Address = 199.34.89.127 Subnet Mask = 255.255.255.0 Resultant Network ID = 199.34.89.0 IPv4 Subnetting Techniques Subnetting breaks the rules of classful IPv4 addressing. Read page 490 for a detailed explanation Calculating IPv4 Subnets Read page 491 – 494 for an explanation Important… Subnetting only applies to the devices internal to your network. Everything external looks at the class of the IP address instead of the subnet network ID. This way, traffic directed to your network externally still knows where to go, and once it has entered your internal network it can then be prioritized and segmented. CIDR (classless Interdomain Routing) CIDR is also known as classless routing or supernetting. In CIDR conventional network class distinctions do not exist, a subnet boundary can move to the left, therefore generating more usable IP addresses on your network. A subnet created by moving the subnet boundary to the left is known as a supernet. With CIDR also came new shorthand for denoting the position of subnet boundaries known as CIDR notation or slash notation. CIDR notation takes the form of the network ID followed by a forward slash (/) followed by the number of bits that are used for the extended network prefix. To take advantage of classless routing, your networks routers must be able to interpret IP addresses that don;t adhere to conventional network class parameters. Routers that rely on older routing protocols (i.e. RIP) are not capable of interpreting classless IP addresses. Internet Gateways Gateways are a combination of software and hardware that enable two different network segments to exchange data. A gateway facilitates communication between different networks or subnets. Because on device cannot send data directly to a device on another subnet, a gateway must intercede and hand off the information. Every device on a TCP/IP based network has a default gateway (a gateway that first interprets its outbound requests to other subnets, and then interprets its inbound requests from other subnets). The internet contains a vast number of routers and gateways. If each gateway had to track addressing information for every other gateway on the Internet, it would be overtaxed. Instead, each handles only a relatively small amount of addressing information, which it uses to forward data to another gateway that knows more about the data’s destination. The gateways that make up the internet backbone are called core gateways. Address Translation An organizations default gateway can also be used to “hide” the organizations internal IP addresses and keep them from being recognized on a public network. A public network is one that any user may access with little or no restrictions. On private networks, hiding IP addresses allows network managers more flexibility in assigning addresses. Clients behind a gateway may use any IP addressing scheme, regardless of whether it is recognized as legitimate by the Internet authorities but as soon as those devices need to go on the internet, they must have legitimate IP addresses to exchange data. When a clients transmission reaches the default gateway, the gateway opens the IP datagram and replaces the client’s private IP address with an Internet recognized IP address. This process is known as NAT (Network Address Translation). TCP/IP Mail Services All Internet mail services rely on the same principles of mail delivery, storage, and pickup, though they may use different types of software to accomplish these functions. Email servers and clients communicate through special TCP/IP application layer protocols. These protocols, all of which operate on a variety of operating systems are discussed below… SMTP (Simple Mail transfer Protocol) The protocol responsible for moving messages from one mail server to another over TCP/IP based networks. SMTP belongs to the application layer of the ODI model and relies on TCP as its transport protocol. Operates from port 25 on the SMTP server Simple sub-protocol, incapable of doing anything more than transporting mail or holding it in a queue MIME (Multipurpose Internet Mail Extensions) The standard message format specified by SMTP allows for lines that contain no more than 1000 ascii characters meaning if you relied solely on SMTP you would have very short messages and nothing like pictures included in an email. MIME us a standard for encoding and interpreting binary files, images, video, and non-ascii character sets within an email message. MIME identifies each element of a mail message according to content type. MIME does not replace SMTP but works in conjunction with it. Most modern email clients and servers support MIME POP (Post Office Protocol) POP is an application layer protocol used to retrieve messages from a mail server POP3 relies on TCP and operates over port 110 With POP3 mail is delivered and stored on a mail server until it is downloaded by a user Disadvantage of POP3 is that it typically does not allow users to save their messages on the server because of this IMAP is sometimes used IMAP (Internet Message Access Protocol) IMAP is a retrieval protocol that was developed as a more sophisticated alternative to POP3 The single biggest advantage IMAP4 has over POP3 is that users can store messages on the mail server, rather than having to continually download them Users can retrieve all or only a portion of any mail message Users can review their messages and delete them while the messages remain on the server Users can create sophisticated methods of organizing messages on the server Users can share a mailbox in a central location Disadvantages of IMAP are typically related to the fact that it requires more storage space on the server. Additional TCP/IP Utilities Nearly all TCP/IP utilities can be accessed from the command prompt on any type of server or client running TCP/IP. The syntaxt may differ depending on the OS of the client. Below is a list of additional TCP/IP utilities – research their use on your own! Ipconfig (Windows) & Ifconfig (Linux) Netstat Nbtstat Hostname, Host & Nslookup Dig (Linux) Whois (Linux) Traceroute (Tracert) Mtr (my traceroute) Route

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• What Counts for a DBA: Humility

  - by drsql

  In football (the American sort, naturally,) there are a select group of players who really hope to never have their names called during the game. They are members of the offensive line, and their job is to protect other players so they can deliver the ball to the goal to score points. When you do hear their name called, it is usually because they made a mistake and the player that they were supposed to protect ended up flat on his back admiring the clouds in the sky instead of advancing towards the goal to scoring point. Even on the rare occasion their name is called for a good reason, it is usually because they were making up for a teammate who had made a mistake and they covered up for them. The role of offensive lineman is a very good analogy for the role of the admin DBA. As a DBA, you are called on to be barely visible and rarely heard, protecting the company data assets tenaciously, even though the enemies to our craft surround us on all sides:. Developers: Cries of ‘foul!’ often ensue when the DBA says that they want data integrity to be stringently enforced and that documentation is needed so they can support systems, mostly because every error occurrence in the enterprise will be initially blamed on the database and fall to the DBA to troubleshoot. Insisting too loudly may bring those cries of ‘foul’ that somewhat remind you of when your 2 year old daughter didn't want to go to bed. The result of this petulance is that the next "enemy" gets involved. Managers: The concerns that motivate DBAs to argue will not excite the kind of manager who gets his technical knowledge from a glossy magazine filled with buzzwords, charts, and pretty pictures. However, the other programmers in the organization will tickle the buzzword void with a stream of new-sounding ideas and technologies constantly, along with warnings that if we did care about data integrity and document things, the budget would explode! In contrast, the arguments for integrity of data and supportability tend to be about as exciting as watching grass grow, and far too many manager types seem to prefer to smoke it than watch it. Packaged Applications: The DBA is rarely given a chance to review a new application that is being demonstrated for the enterprise, and rarer still is the DBA that gets a veto of an application because the database it uses has clearly been created by an architect that won't read a data modeling book because he is already married. More often than not this leads to hours of work for the DBA trying to performance-tune a database with a menagerie of rules that must be followed to stay within the  application support agreement, such as no changing indexes on a third party schema even though there are 10 billion rows instead of the 10 thousand when the system was last optimized. Hardware Failures: Physical disks, networking devices, memory, and backup devices all come with a measure known as ‘mean time before failure’ and it is never listed in centuries or eons. More like years, and the term ‘mean’ indicates that half of the devices are expected to fail before that, which by my calendar means any hour of any day that it wants to fail it will. But the DBA sucks it up and does the task at hand with a humility that makes them nearly invisible to all but the most observant person in the organization. The best DBAs I know are so proactive in their relentless pursuit of perfection that they detect many of the bugs (which they seldom caused) in the system well before they become a problem. In the end the DBA gets noticed for one of same two reasons as the offensive lineman. You make a mistake, like dropping a critical production database that had never been backed up; or when a system crashes for any reason whatsoever and they are on the spot with troubleshooting and system restoration plans that have been well thought out, tested, and tested again. Not because there is any glory in it, but because it is what they do.   Note: The characteristics of the professions referred to in this blog are meant to be overstated stereotypes for humorous effect, and even some DBAs aren't quite this perfect. If you are reading this far and haven’t hand written a 10 page flaming comment about how you are a _______ and you aren’t like this, that is awesome. Not every situation applies to everyone, but if you have never worked with a bad packaged app, a magazine trained manager, programmers that aren’t team players, or hardware that occasionally failed, relax and go have a unicorn sandwich before you wake up.

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• Getting Started With Tailoring Business Processes

  - by Richard Bingham

  In this article, and for the sake of simplicity, we will use the term “On-Premise” to mean a deployment where you have design-time development access to the instance, including administration of the technology components, the applications filesystem, and the database. In reality this might be a local development instance that is then supported by a team who can deploy your customizations to the restricted production instance equivalents. Tools Overview Firstly let’s look at the Design-Time tools within JDeveloper for customizing and extending the artifacts of a Business Process. In essence this falls into two buckets; SOA Composite Editor for working with BPEL processes, and the BPM Studio. The SOA Composite Editor As a standard extension to JDeveloper, this graphical design tool should be familiar to anyone previously worked with Oracle SOA Server. With easy-to-use modeling capability, backed-up by full XML source-view (for read-only), it provides everything that is needed to implement the technical design. In simple terms, once deployed to the remote SOA Server the composite components (like Mediator) leverage the Event Delivery Network (EDN) for interaction with the application logic. If you are customizing an existing Fusion Applications BPEL process then be aware that it does support MDS-based customization layers just like Page Composer where different customizations are used based on the run-time context, like for a specific Product or Business Unit. This also makes them safe from patching and upgrades, although only a single active version of the composite is available at run-time. This is defined by a field on the composite record, available in Enterprise Manager. Obviously if you wish to fire different activities and tasks based on the user context then you can should include switches to fork the flows in your custom BPEL process. Figure 1 – A BPEL process in Composite Editor The following describes the simplified steps for making customizations to BPEL processes. This is the most common method of changing the business processes of Fusion Applications, as over 400 BPEL-based composite applications are provided out-of-the-box. Setup your local Fusion Applications JDeveloper environment. The SOA Composite Editor should be installed as part of the Fusion Applications extension. If there are problems you can also find it under the ‘Check for Updates’ help menu option. Since SOA Server is not part of the JDeveloper integrated WebLogic Server, setup a standalone WebLogic environment for deploying and testing. Obviously you might use a Fusion Applications development instance also. Package the existing standard Fusion Applications SOA Composite using Enterprise Manager and export it as a complete SOA Archive (SAR) file, resulting in a local .jar file. You may need to ask your system administrator for this. Import the exported SAR .jar file into JDeveloper using the File menu, under the option ‘SOA Archive into SOA Project’. In JDeveloper set the appropriate customization layer values, and then change from the default role to the Fusion Applications Customization Developer role. Make the customizations and save the application project. Finally redeploy the composite application, either to a direct Application Server connection, or as a fresh SAR (jar) file that can then be re-imported and deployed via Enterprise Manager. The Business Process Management (BPM) Suite In addition to the relatively low-level development environment associated with BPEL process creation, Oracle provides a suite of products that allow business process adjustments to be made without the need for some of the programming skills.  The aim is to abstract much of the technical implementation and to provide a Business Analyst tools for immediately implementing organization changes. Obviously there are some limitations on what they can do, however the BPM Suite functionality increases with each release and for the majority of the cases the tools remains as applicable as its developer-orientated sister. At the current time business processes must be explicitly coded to support just one of these use-cases, either BPEL for developer use or BPM for business analyst use. That said, they both run on the same SOA Server in much the same way. The components bundled in each SOA Composite Application can be verified by inspection through Enterprise Manager. Figure 2 – A BPM Process in JDeveloper BPM Suite. BPM processes are written in a standard notation (BPMN) and the modeling tools are very similar to that of BPEL. The steps to deploy a custom BPM process are also essentially much the same, since the BPM process is bundled into a SOA Composite just like a BPEL process. As such the SOA Composite Editor  actually has support for both artifacts and even allows use of them together, such as a calling a BPM process as a partnerlink from a BPEL process. For more details see the references below. Business Analyst Tooling In addition to using JDeveloper extensions for BPM development, there are run-time tools that Business Analysts can use to make adjustments, so that without high costs of an IT project the system can be tuned to match changes to the business operation. The first tool to consider is the BPM Composer, deployed with the middleware SOA Server and accessible online, and for Fusion Applications it is under the Business Process icon on the homepage of the Application Composer. Figure 3 – Business Process Composer showing a CRM process flow. The key difference between this and using JDeveloper is that the BPM Composer has a Business Catalog prepopulated with features and functions that can be used, mostly through registered WebServices. This means no coding or complex interface development is required, simply drag-drop-configure. The items in the business catalog are seeded by either Oracle (as a BPM Template) or added to by your own custom development. You cannot create or generate catalog content from BPM Composer directly. As per the screenshot you can see the Business Catalog content in the BPM Project browser region. In addition, other online tools for use by Business Analysts include the BPM Worklist application for editing business rules and approval management configuration, plus the SOA Composer which focuses on non-approval business rules and domain value maps. At the current time there are only a handful of BPM processes shipped with Fusion Applications HCM and CRM, including on-boarding workers and processing customer registrations.  This also means a limited number of associated BPM Templates provided out-of-the-box, therefore a limited Business Catalog. That said, BPM-based extension is a powerful capability to leverage and will most likely develop going forwards, especially for use in SaaS deployments where full design-time JDeveloper access is not available. Further Reading For BPEL – Fusion Applications Extensibility Guide – Section 12 For BPM – Fusion Applications Extensibility Guide – Section 7 The product-specific documentation and implementation guides for Fusion Applications Fusion Middleware Developers Guide for SOA Suite Modeling and Implementation Guide for Oracle Business Process Management User’s Guide for Oracle Business Process Composer Oracle University courses on BPM Suite and SOA Development

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• CPU Usage in Very Large Coherence Clusters

  - by jpurdy

  When sizing Coherence installations, one of the complicating factors is that these installations (by their very nature) tend to be application-specific, with some being large, memory-intensive caches, with others acting as I/O-intensive transaction-processing platforms, and still others performing CPU-intensive calculations across the data grid. Regardless of the primary resource requirements, Coherence sizing calculations are inherently empirical, in that there are so many permutations that a simple spreadsheet approach to sizing is rarely optimal (though it can provide a good starting estimate). So we typically recommend measuring actual resource usage (primarily CPU cycles, network bandwidth and memory) at a given load, and then extrapolating from those measurements. Of course there may be multiple types of load, and these may have varying degrees of correlation -- for example, an increased request rate may drive up the number of objects "pinned" in memory at any point, but the increase may be less than linear if those objects are naturally shared by concurrent requests. But for most reasonably-designed applications, a linear resource model will be reasonably accurate for most levels of scale. However, at extreme scale, sizing becomes a bit more complicated as certain cluster management operations -- while very infrequent -- become increasingly critical. This is because certain operations do not naturally tend to scale out. In a small cluster, sizing is primarily driven by the request rate, required cache size, or other application-driven metrics. In larger clusters (e.g. those with hundreds of cluster members), certain infrastructure tasks become intensive, in particular those related to members joining and leaving the cluster, such as introducing new cluster members to the rest of the cluster, or publishing the location of partitions during rebalancing. These tasks have a strong tendency to require all updates to be routed via a single member for the sake of cluster stability and data integrity. Fortunately that member is dynamically assigned in Coherence, so it is not a single point of failure, but it may still become a single point of bottleneck (until the cluster finishes its reconfiguration, at which point this member will have a similar load to the rest of the members). The most common cause of scaling issues in large clusters is disabling multicast (by configuring well-known addresses, aka WKA). This obviously impacts network usage, but it also has a large impact on CPU usage, primarily since the senior member must directly communicate certain messages with every other cluster member, and this communication requires significant CPU time. In particular, the need to notify the rest of the cluster about membership changes and corresponding partition reassignments adds stress to the senior member. Given that portions of the network stack may tend to be single-threaded (both in Coherence and the underlying OS), this may be even more problematic on servers with poor single-threaded performance. As a result of this, some extremely large clusters may be configured with a smaller number of partitions than ideal. This results in the size of each partition being increased. When a cache server fails, the other servers will use their fractional backups to recover the state of that server (and take over responsibility for their backed-up portion of that state). The finest granularity of this recovery is a single partition, and the single service thread can not accept new requests during this recovery. Ordinarily, recovery is practically instantaneous (it is roughly equivalent to the time required to iterate over a set of backup backing map entries and move them to the primary backing map in the same JVM). But certain factors can increase this duration drastically (to several seconds): large partitions, sufficiently slow single-threaded CPU performance, many or expensive indexes to rebuild, etc. The solution of course is to mitigate each of those factors but in many cases this may be challenging. Larger clusters also lead to the temptation to place more load on the available hardware resources, spreading CPU resources thin. As an example, while we've long been aware of how garbage collection can cause significant pauses, it usually isn't viewed as a major consumer of CPU (in terms of overall system throughput). Typically, the use of a concurrent collector allows greater responsiveness by minimizing pause times, at the cost of reducing system throughput. However, at a recent engagement, we were forced to turn off the concurrent collector and use a traditional parallel "stop the world" collector to reduce CPU usage to an acceptable level. In summary, there are some less obvious factors that may result in excessive CPU consumption in a larger cluster, so it is even more critical to test at full scale, even though allocating sufficient hardware may often be much more difficult for these large clusters.

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• Postfix not sending/allowing receiving of messages after server (hardware) changed

  - by 537mfb

  We had na old notebook runing Ubuntu 12.04 working as a web/ftp/mail server and it worked but since the notebook was a notebook and pretty old and unreliable, a desktop was bought to replace it before it stopped working all together. Due to issues with the new desktop's vídeo card, we couldn't use Ubuntu 12.04 so we installed Ubuntu 13.10 and wen't about configuring it. Since we removed the notebook from the network, we kept the same Computer Name and local IP address to make things as close to the old server as possible configuration-wise. However, something has gone wrong since Postfix is throwing error 451 4.3.0 lookup faillure on every attempt to send a mail, and no email can be received either. Our main.cf file is a copy of the one we were using (and working) on the old server (notice we use EHCP) # See /usr/share/postfix/main.cf.dist for a commented, more complete version # Debian specific: Specifying a file name will cause the first # line of that file to be used as the name. The Debian default # is /etc/mailname. #myorigin = /etc/mailname smtpd_banner = $myhostname ESMTP $mail_name powered by Easy Hosting Control Panel (ehcp) on Ubuntu, www.ehcp.net biff = no # appending .domain is the MUA's job. append_dot_mydomain = no # Uncomment the next line to generate "delayed mail" warnings #delay_warning_time = 4h readme_directory = no myhostname = m21-traducoes.com.pt relayhost = mydestination = localhost, 89.152.248.139 mynetworks = 127.0.0.0/8, 192.168.0.0/16, 172.16.0.0/16, 10.0.0.0/8, 89.152.248.0/24 virtual_alias_domains = virtual_alias_maps = proxy:mysql:/etc/postfix/mysql-virtual_forwardings.cf, proxy:mysql:/etc/postfix/mysql-virtual_email2email.cf transport_maps = proxy:mysql:/etc/postfix/mysql-virtual_transports.cf virtual_mailbox_domains = proxy:mysql:/etc/postfix/mysql-virtual_domains.cf virtual_mailbox_maps = proxy:mysql:/etc/postfix/mysql-virtual_mailboxes.cf virtual_mailbox_base = /home/vmail virtual_uid_maps = static:5000 virtual_gid_maps = static:5000 smtpd_sasl_auth_enable = yes smtpd_sasl_security_options = noanonymous broken_sasl_auth_clients = yes smtpd_recipient_restrictions = permit_mynetworks,permit_sasl_authenticated,check_client_access hash:/var/lib/pop-before-smtp/hosts,reject_unauth_destination smtp_use_tls = yes smtpd_use_tls = yes smtpd_tls_auth_only = no smtpd_tls_CAfile = /etc/postfix/cacert.pem smtpd_tls_cert_file = /etc/postfix/smtpd.cert smtpd_tls_key_file = /etc/postfix/smtpd.key smtpd_tls_loglevel = 1 smtpd_tls_received_header = yes smtpd_tls_session_cache_timeout = 3600s tls_random_source = dev:/dev/urandom virtual_create_maildirsize = yes virtual_mailbox_extended = yes virtual_mailbox_limit_maps = proxy:mysql:/etc/postfix/mysql-virtual_mailbox_limit_maps.cf virtual_mailbox_limit_override = yes virtual_maildir_limit_message = "The user you are trying to reach is over quota." virtual_overquota_bounce = yes debug_peer_list = sender_canonical_maps = debug_peer_level = 1 proxy_read_maps = $local_recipient_maps $mydestination $virtual_alias_maps $virtual_alias_domains $virtual_mailbox_maps $virtual_mailbox_domains $relay_recipient_maps $canonical_maps $sender_canonical_maps $recipient_canonical_maps $relocated_maps $mynetworks $virtual_mailbox_limit_maps $transport_maps alias_maps = hash:/etc/aliases smtpd_relay_restrictions = permit_mynetworks, permit_sasl_authenticated,check_client_access hash:/var/lib/pop-before-smtp/hosts,reject_unauth_destination smtpd_destination_concurrency_limit = 2 smtpd_destination_rate_delay = 1s smtpd_extra_recipient_limit = 10 disable_vrfy_command = yes smtpd_delay_reject = yes smtpd_helo_required = yes smtpd_error_sleep_time = 1s smtpd_soft_error_limit = 10 smtpd_hard_error_limit = 20 This configuration was working before but now everytime i try to send a mail in squirrelmail it reports: Message not sent. Server replied: Requested action aborted: error in processing 451 4.3.0 <[email protected]>: Temporary lookup failure And i can't send mail to it from outsider either. Any ideas? EDIT: Here are some issues MXToolBox reports to my domain, answering hopefully to @Teun Vink: BlackList Mail Server Web Server DNS Error 4 0 2 0 Warnings 0 0 0 3 Passed 0 6 3 12 So the domain is on some blacklist, but that doesn't explain the error at all No mail server issues found (except it's not working) Those two web server errors it's because i don't have HTTPS workin (No SSL Certificate) so the test fails Those 3 DNS warnings we're already there when it was working with the other machine and are related to stuff i can't control: SOA Refresh Value is outside of the recommended range SOA Expire Value out of recommended range SOA NXDOMAIN Value too high I've searched and as far as i can tell only the guys who sold the retail can change those values and they won't. Edit2: I half solved the issue.on the new machine postfix was installed but postfix-mysql waasn't so he couldn't connect to the database (rookie mistake). After fixing that, i can now send mails to the outsider without any issues, however i am still not able to receive mails from utside. The sender doesn't get any message warning about the non-delivery but the message doesn't fall in the inbox and the log shows: Nov 13 15:11:57 m21-traducoes postfix/smtpd[5872]: NOQUEUE: reject: RCPT from re lay4.ptmail.sapo.pt[212.55.154.24]: 451 4.3.5 <relay4.ptmail.sapo.pt[212.55.154. 24]>: Client host rejected: Server configuration error; from=<[email protected]> to=<[email protected]> proto=SMTP helo=<sapo.pt> Nov 13 15:11:57 m21-traducoes postfix/smtpd[5872]: disconnect from relay4.ptmail .sapo.pt[212.55.154.24]

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• SQL SERVER – Backing Up and Recovering the Tail End of a Transaction Log – Notes from the Field #042

  - by Pinal Dave

  [Notes from Pinal]: The biggest challenge which people face is not taking backup, but the biggest challenge is to restore a backup successfully. I have seen so many different examples where users have failed to restore their database because they made some mistake while they take backup and were not aware of the same. Tail Log backup was such an issue in earlier version of SQL Server but in the latest version of SQL Server, Microsoft team has fixed the confusion with additional information on the backup and restore screen itself. Now they have additional information, there are a few more people confused as they have no clue about this. Previously they did not find this as a issue and now they are finding tail log as a new learning. Linchpin People are database coaches and wellness experts for a data driven world. In this 42nd episode of the Notes from the Fields series database expert Tim Radney (partner at Linchpin People) explains in a very simple words, Backing Up and Recovering the Tail End of a Transaction Log. Many times when restoring a database over an existing database SQL Server will warn you about needing to make a tail end of the log backup. This might be your reminder that you have to choose to overwrite the database or could be your reminder that you are about to write over and lose any transactions since the last transaction log backup. You might be asking yourself “What is the tail end of the transaction log”. The tail end of the transaction log is simply any committed transactions that have occurred since the last transaction log backup. This is a very crucial part of a recovery strategy if you are lucky enough to be able to capture this part of the log. Most organizations have chosen to accept some amount of data loss. You might be shaking your head at this statement however if your organization is taking transaction logs backup every 15 minutes, then your potential risk of data loss is up to 15 minutes. Depending on the extent of the issue causing you to have to perform a restore, you may or may not have access to the transaction log (LDF) to be able to back up those vital transactions. For example, if the storage array or disk that holds your transaction log file becomes corrupt or damaged then you wouldn’t be able to recover the tail end of the log. If you do have access to the physical log file then you can still back up the tail end of the log. In 2013 I presented a session at the PASS Summit called “The Ultimate Tail Log Backup and Restore” and have been invited back this year to present it again. During this session I demonstrate how you can back up the tail end of the log even after the data file becomes corrupt. In my demonstration I set my database offline and then delete the data file (MDF). The database can’t become more corrupt than that. I attempt to bring the database back online to change the state to RECOVERY PENDING and then backup the tail end of the log. I can do this by specifying WITH NO_TRUNCATE. Using NO_TRUNCATE is equivalent to specifying both COPY_ONLY and CONTINUE_AFTER_ERROR. It as its name says, does not try to truncate the log. This is a great demo however how could I achieve backing up the tail end of the log if the failure destroys my entire instance of SQL and all I had was the LDF file? During my demonstration I also demonstrate that I can attach the log file to a database on another instance and then back up the tail end of the log. If I am performing proper backups then my most recent full, differential and log files should be on a server other than the one that crashed. I am able to achieve this task by creating new database with the same name as the failed database. I then set the database offline, delete my data file and overwrite the log with my good log file. I attempt to bring the database back online and then backup the log with NO_TRUNCATE just like in the first example. I encourage each of you to view my blog post and watch the video demonstration on how to perform these tasks. I really hope that none of you ever have to perform this in production, however it is a really good idea to know how to do this just in case. It really isn’t a matter of “IF” you will have to perform a restore of a production system but more of a “WHEN”. Being able to recover the tail end of the log in these sever cases could be the difference of having to notify all your business customers of data loss or not. If you want me to take a look at your server and its settings, or if your server is facing any issue we can Fix Your SQL Server. Note: Tim has also written an excellent book on SQL Backup and Recovery, a must have for everyone. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Notes from the Field, PostADay, SQL, SQL Authority, SQL Performance, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• High Availability for IaaS, PaaS and SaaS in the Cloud

  - by BuckWoody

  Outages, natural disasters and unforeseen events have proved that even in a distributed architecture, you need to plan for High Availability (HA). In this entry I'll explain a few considerations for HA within Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS). In a separate post I'll talk more about Disaster Recovery (DR), since each paradigm has a different way to handle that. Planning for HA in IaaS IaaS involves Virtual Machines - so in effect, an HA strategy here takes on many of the same characteristics as it would on-premises. The primary difference is that the vendor controls the hardware, so you need to verify what they do for things like local redundancy and so on from the hardware perspective. As far as what you can control and plan for, the primary factors fall into three areas: multiple instances, geographical dispersion and task-switching. In almost every cloud vendor I've studied, to ensure your application will be protected by any level of HA, you need to have at least two of the Instances (VM's) running. This makes sense, but you might assume that the vendor just takes care of that for you - they don't. If a single VM goes down (for whatever reason) then the access to it is lost. Depending on multiple factors, you might be able to recover the data, but you should assume that you can't. You should keep a sync to another location (perhaps the vendor's storage system in another geographic datacenter or to a local location) to ensure you can continue to serve your clients. You'll also need to host the same VM's in another geographical location. Everything from a vendor outage to a network path problem could prevent your users from reaching the system, so you need to have multiple locations to handle this. This means that you'll have to figure out how to manage state between the geo's. If the system goes down in the middle of a transaction, you need to figure out what part of the process the system was in, and then re-create or transfer that state to the second set of systems. If you didn't write the software yourself, this is non-trivial. You'll also need a manual or automatic process to detect the failure and re-route the traffic to your secondary location. You could flip a DNS entry (if your application can tolerate that) or invoke another process to alias the first system to the second, such as load-balancing and so on. There are many options, but all of them involve coding the state into the application layer. If you've simply moved a state-ful application to VM's, you may not be able to easily implement an HA solution. Planning for HA in PaaS Implementing HA in PaaS is a bit simpler, since it's built on the concept of stateless applications deployment. Once again, you need at least two copies of each element in the solution (web roles, worker roles, etc.) to remain available in a single datacenter. Also, you need to deploy the application again in a separate geo, but the advantage here is that you could work out a "shared storage" model such that state is auto-balanced across the world. In fact, you don't have to maintain a "DR" site, the alternate location can be live and serving clients, and only take on extra load if the other site is not available. In Windows Azure, you can use the Traffic Manager service top route the requests as a type of auto balancer. Even with these benefits, I recommend a second backup of storage in another geographic location. Storage is inexpensive; and that second copy can be used for not only HA but DR. Planning for HA in SaaS In Software-as-a-Service (such as Office 365, or Hadoop in Windows Azure) You have far less control over the HA solution, although you still maintain the responsibility to ensure you have it. Since each SaaS is different, check with the vendor on the solution for HA - and make sure you understand what they do and what you are responsible for. They may have no HA for that solution, or pin it to a particular geo, or perhaps they have a massive HA built in with automatic load balancing (which is often the case).   All of these options (with the exception of SaaS) involve higher costs for the design. Do not sacrifice reliability for cost - that will always cost you more in the end. Build in the redundancy and HA at the very outset of the project - if you try to tack it on later in the process the business will push back and potentially not implement HA. References: http://www.bing.com/search?q=windows+azure+High+Availability  (each type of implementation is different, so I'm routing you to a search on the topic - look for the "Patterns and Practices" results for the area in Azure you're interested in)

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