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• New computer hangs on shutdown/reboot, how to troubleshoot?

  - by torbengb

  Summary: My machine hangs on shutdown/restart: all windows and the menu bar disappear but the desktop wallpaper remains, and it stays like that without disk activity forever (hours). It doesn't even show the shutdown screen (the one with the animated dots) where I could hit ESC and watch the shutdown text. How can I troubleshoot this? Details: I've just received a new nettop computer (Acer Aspire Revo 3700: CPU:Atom D525, GPU:Nvidia ION2). I've just made a clean install of Ubuntu 10.10 using the standard USB pendrive method. The machine boots okay and works OK including WLAN and audio, but the graphics are not OK. Ubuntu offered to install&activate the current recommended Nvidia driver, but the machine hangs on shutdown/restart which prevents the installation of the proper Nvidia driver. I have to cycle the power to reboot. I ran the Update Manager in the hope that the updates would fix the hang-up. At the end of the update-installation it asked to reboot - and got stuck just like before. I see no obvious cause of the freeze and I don't know if it's caused by graphics problems or anything else. The only USB attachment is a mouse/keyboard; I don't have any external storage attached; and I don't have any programs running (the machine freezes even when doing restart right after login). How can I determine what is causing the freeze? How can I fix this? I'm frankly rather disappointed because I bought this new machine in the hopes of getting the graphics to work, which failed miserably on my old machine, even though Ubuntu is supposed to be good with Nvidia. Being a fresh convert from Windows, I was hoping for a happier experience this time, so I'm very much looking forward to your suggestions! ... After posting this question, I see related questions in the right sidebar: this, this, and this. Don't know why these didn't show up while I composed by question. Those questions suggest some ACPI settings but I am not experienced enough to find/change those settings. I'll try the sudo shutdown -h now command when I get home and see if that works, then update this question. I did check the system BIOS but didn't see anything out of the ordinary.

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• Media server...serving files...............for a limited time only

  - by Craig

  I’m new to Ubuntu and am seeking help with a media server I have built. I have a couple of HTPCs in my house running XBMC. I wanted to build one for the family room working double duty as a HTPC, and media server to share movies, TV shows, music, etc. on my Windows network. So using some spare old parts I had lying around I decided to go CRAZY and build my first Linux box. I used Ubuntu because it seemed to be the most user friendly variant, especially for people that are new to Linux. I had to do a few things to get the media files shared properly on my network: Made sure my two media drives auto-mount every time I boot the computer by editing the “fstab” file – “sudo nano /etc/fstab” Installed Samba - “sudo apt-get install samba” Set a password for Samba - “sudo smbpasswd –a USERNAME” Edited the Samba configuration file to make sure the computer was in my networks workgroup – “sudo nano /etc/samba/smb.conf” In the file manager (not sure if that’s the right name for it), I right-clicked my media folders and set the sharing and permissions. The sharing was done without guest access, and permissions were set to; Owner, Group, and Others - Access: Create and Delete Files. Adjusted the Power Management settings to never put the system into sleep mode. I checked to see if I had access to the files from a Windows 7 machine and I did (Woo Hoo!). But when I tried to play any of my video files from the Windows machine (using VLC media player), they would only play for about 2-5 minutes and then they would stop with an error message saying that the file could not be accessed (Booo...). I tried playing some files through XBMC running in Windows and they worked for a bit longer (about 10-15mins), but they also stopped playing. I installed the Linux version of XBMC on the server and played the files locally with no problems. It doesn’t seem to be an issue with the files themselves, it seems to be a sharing problem on my network. So my question to the Ubuntu gurus out there is: Did I miss adding/editing something in the Samba configuration file? Did I use the right method to share my media files (file manager vs. using the terminal)? Is it possible for the computer to still go to sleep without the screen going black (does that even make sense?). Are there any special settings in Ubuntu that I should be using since this computer as a media server (is there a media server mode?...!...?). Any help on this matter would be greatly appreciated. Thanks

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• Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

  - by Tuula Fai

  The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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• Default values - are they good or evil?

  - by Andrew

  The question about default values in general - default return function values, default parameter values, default logic for when something is missing, default logic for handling exceptions, default logic for handling the edge conditions etc. For a long time I considered default values to be a "pure evil" thing, something that "cloaks the catastrophe" and results in a very hard do find bugs. But recently I started to think about default values as some sort of a technical debt ... which is not a straight bad thing but something that could provide some "short term financing" get us to survive the project (how many of us could afford to buy a house without taking out the mortgage?). When I say a "short term" - I don't mean - "do something quickly first and do refactor it out later before it hits the production". No - I am talking about relying on a hardcoded default values in a production software. Granted - it could cause some issues, but what if it only going to cause a single trouble in a whole year. Again - I am talking about the "average" mainstream software here (not a software for a nuclear power station) - the average web site or a UI application for the accounting software, meaning that people lives are not at stake, nor millions of dollars. Again, from my experience, business users would rather live with the software which "works somehow", rather then wait for a perfect one. And the use of default values helps a lot if you develop a software in a RAD style. But again - the longest debug sessions I have spent were because of the bugs introduced by a default value which either stopped being "a default" along the way or because a small subsystem has recently been upgraded and as a result of this upgrade it does not handle the default correctly (e.g. empty list vs null, or null string vs empty string). So my question is - are the default values good or evil. And if they are a technical debt - how do measure up how much you can borrow so you can afford the repayments? Would really appreciate any input. Cheers. EDIT: If I am using the default values as a way to cut the corners during the development - and if the corners cutting results in a bugs and issues - what is the methodology to recover from these issues?

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• Oracle went back to school !....

  - by Cristina Ciocoiu

  I am Georgiana, Contracts Manager for Oracle University and Advanced Customer Services in Romania. I started working for Oracle for 4 years ago as a Contracts Specialist. Two years ago I became a manager of a team of 9 Contracts Specialists. On a sunny day in March some members of my team visited the students of the Academy of Economic Studies, accompanied by Recruitment colleagues. This was part of a new initiative to raise awareness on career opportunities at Oracle. We spent approximately 2 hours illustrating and explaining different aspects of the day-to-day activities of an Oracle Contracts Specialist to the future graduates of the Academy. Role Play Since a role play is worth 1000 job descriptions, the audience witnessed an entertaining performance on the contracting process from the phase of the negotiation with the customer to actual signing of the contract. The main focus was on the role of Contracts Specialist liaising with all the groups involved and ensuring that the contract is compliant with Oracle policies while generating the expected revenue. However, the team took other roles as well i.e. Sales Representative, Customer, Business Approver and Lawyer to demonstrate their role in the process. As each of these roles only have a small slice of the big pie, it is vital to understand what happens before and after you come on stage as a Contract Specialist. Contracts Specialist Being a Contracts Specialist goes beyond simply knowing what policies apply, it means understanding Oracle’s core business model, understanding customers’ requests and addressing them in the most effective way. The job also involves connecting smaller teams that are often geographically dispersed across multiple regions so that they become a bigger, stronger and successful team. You are the expert in this key position that can facilitate the closing of a deal or stop it from happening if the risk is too high. The role play provided insights on both. Why I love this job Events of this kind are sometimes just as useful for the “recruiters” as for the “recruits”. For me, as a presenter, it was an excellent opportunity to think about the many reasons why I love what I do in the Contracts department every day and to share this with the students. I wanted to explain to the audience, who are still considering education and career possibilities, that what we do in Contracts DOES make a difference. You have the power to achieve targets that you did not think reachable before. Working in the dynamic Oracle environment shapes you as a person and there is a lot to take away from this experience. Looking back to my years in the Academy (I graduated from the Academy myself), I wish I could have listened to more people talking about their great jobs and about how I could get there. If those were Oracle people I might have been writing this article sooner. J If you are interested to join the Contracts team please click here for more information or contact lavinia.protopopescu-AT-oracle-DOT-com. You can find all openings in Romania via http://campus.oracle.com

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• Do we need to adopt a black-box asset our project is inheriting from its predecessor?

  - by Tom Anderson

  Our client has an eCommerce site which was developed by an in-house team, and is now showing its age. I work for a firm brought in as external contractors to build a replacement. Part of the current site is a Flash viewer applet which displays media about the product - zoom-able images, 360-degree views, movies, and so on. We need to show the same media the current site does, so we are simply reusing the viewer. The viewer is embedded on a page in the usual way, and told what media to show by means of an XML file it loads from our server, which is pretty simple for us to generate. We've got this working; it was pretty straightforward. But what else do we need to do? The thing is, as far as we're concerned, the viewer is a binary blob which is served from the client's content-distribution network. We embed it, feed it some XML, and it does its job, but we have no power over its internals. It's completely opaque to us - a black box. We can use it to do what it does, but we can't change it, so if we ever need to do something different, we're stuffed. We're building this site for the client, and when we're done, we'll hand it over for them to maintain. We won't be doing the maintenance ourselves. There's a small team within the client who are working as part of our team, and who will be the ones doing the maintenance. That team only includes one person from the team that built the old site, and it's not someone who knows the image viewer. The people who do know the image viewer are not slated to join our team when our system replaces theirs - they'll be moved to other projects. The documentation on the viewer is extremely thin, and as far as i know doesn't cover the internals at all. My worry is that if someone doesn't take some positive action, all knowledge of the internal workings of the viewer - even down to where the source code for it is - will be lost. It's possible it already has been. Is this something to worry about? If so, whose job is it to worry about it? What should they do about it once they've got worried?

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• Storing game objects with generic object information

  - by Mick

  In a simple game object class, you might have something like this: public abstract class GameObject { protected String name; // other properties protected double x, y; public GameObject(String name, double x, double y) { // etc } // setters, getters } I was thinking, since a lot of game objects (ex. generic monsters) will share the same name, movement speed, attack power, etc, it would be better to have all that information shared between all monsters of the same type. So I decided to have an abstract class "ObjectData" to hold all this shared information. So whenever I create a generic monster, I would use the same pre-created "ObjectData" for it. Now the above class becomes more like this: public abstract class GameObject { protected ObjectData data; protected double x, y; public GameObject(ObjectData data, double x, double y) { // etc } // setters, getters public String getName() { return data.getName(); } } So to tailor this specifically for a Monster (could be done in a very similar way for Npcs, etc), I would add 2 classes. Monster which extends GameObject, and MonsterData which extends ObjectData. Now I'll have something like this: public class Monster extends GameObject { public Monster(MonsterData data, double x, double y) { super(data, x, y); } } This is where my design question comes in. Since MonsterData would hold data specific to a generic monster (and would vary with what say NpcData holds), what would be the best way to access this extra information in a system like this? At the moment, since the data variable is of type ObjectData, I'll have to cast data to MonsterData whenever I use it inside the Monster class. One solution I thought of is this, but this might be bad practice: public class Monster extends GameObject { private MonsterData data; // <- this part here public Monster(MonsterData data, double x, double y) { super(data, x, y); this.data = data; // <- this part here } } I've read that for one I should generically avoid overwriting the underlying classes variables. What do you guys think of this solution? Is it bad practice? Do you have any better solutions? Is the design in general bad? How should I redesign this if it is? Thanks in advanced for any replies, and sorry about the long question. Hopefully it all makes sense!

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• OBIEE 11.1.1.5.0 Bundle Patch 2 is available

  - by mshahi

  Oracle BI EE 11.1.1.5.0 Bundle Patch 2 is available. The Patch number is 13611078 and it can be downloaded from Oracle Support (you can download it without password). This patch currently is available on Microsoft Windows x64 (64 bit), Linux x86 - 64 bit, IBM AIX on Power System (64 bit) and Oracle Solaris Sparc (64 bit). Remaining four platforms Win32, Linux32, HP-Itanium, and Solaris x86-64 are expected 3-4 weeks later. This Patch has thoroughly been tested and signed off by BI QA Team.  Important things to know: 1. All the customers are advised to apply this patch as it contains around 248 bug fixes. Please read the README file for all the bug fixes contained in this patch.   2. This patch can be applied via opatch. Please follow the standard process of applying this patch using opatch, i.e. stop all BI System processes via opmnctl, Stop WLS Managed and Admin Servers, Apply Patch, Start WLS Admin and Managed Servers, Check if all the J2EE applications are running fine, Start all BI System Processes via opmnctl command, and verify your fixes. It is advised to test this patch on Non Productions Instances first, run all the required tests / regressions and then move it to Production.    3. This Bundle Patch is cumulative to 11.1.1.5.0 BP1 (13562882) which was released in January 2012 on Linux x86 - 64 bit which contained around 64 bug fixes. Customers who have applied 11.1.1.5.0 BP1, will get expected OPatch conflict message, they can safely roll back BP1 prior to installing this BP2 or let opatch roll back BP1 during its application process.   4. Customer who have applied some one off patches and these one off patches are also part of 11.1.1.5.0 BP2, they can also roll back their existing one off patches after confirming that their fixes are part of BP2.    5. This Bundle Patch is not cumulative on top of 11.1.1.5.0, meaning this bundle patch does not contain all the one off fixes that were delivered on top of 11.1.1.5.0. All the remaining one off fixes delivered so far, will be available in next scheduled bundle patch i.e. 11.1.1.5.0 BP3. Please check the README file and let support know if your existing fixes are not part of BP2, so that support can open One Off Backport (OOB) request to have them included in next patch i.e. BP3.   6. 11.1.1.5.0 BP3 is in planning stages, and dates for it's availability will be announced in next couple of weeks.

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• What is the difference between development and R&D?

  - by MainMa

  I was asked by a colleague to explain clearly the difference between ordinary development and research and development (R&D) and was unable to do it. After reading Wikipedia, I still don't have the precise answer. According to Wikipedia (slightly modified): There are two primary models: In one model, the primary function is to develop new products; in the other model, the primary function is to discover and create new knowledge about scientific and technological topics for the purpose of uncovering and enabling development of valuable new products, processes, and services. The first model is confusing. Does it mean that development (not R&D) consists exclusively in adding new features to a product, solving bugs and doing maintenance? What if something which was previously developed as a new feature becomes a separate product? The second model is less confusing, but still, how to qualify whether something is new knowledge or existent knowledge which is just rediscovered? Later, Wikipedia adds that ordinary development is different from R&D because of its: nearly immediate profit or immediate improvement. It's still not clear enough. How to qualify "nearly immediate profit"? What if a task has an immediate profit but requires heavy research? Or if it is basic but has uncertain profit, like the enforcement of a common style over the codebase? For example, does it belong to development or R&D to: Develop an engine which abstracts the access to the database, simplifying and shortening enormously the code of other applications (existent or ones which will be written in future) which should access to the database? Establish a new service-oriented architecture for the entire organization of company resources, in order to move from a bunch of separate and autonomous applications to a set of well-organized, interconnected web services, like what is used by Amazon? Design a new communication protocol to allow faster replication of data between two data centers of the company? Conceive a new type of software testing while working on a specific product, knowing that this type of testing will improve/simplify the testing process? Prove that Functional programming is more appropriate than OOP for a specific application, based on evidence, logic and previous experience? Enhance the existent application by adding gestures on tactile screens, after doing studies and testing that shows that those gestures improve the productivity of the users by a ratio of at least 1.4 for a precise set of tasks? Find a way to strongly enhance the Power usage effectiveness (PUE) of a data center? Create a Domain-Specific Language (DSL)? In short, how could I determine whether I'm doing R&D while working on something?

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• Swiss Re increases data warehouse performance and deploys in record time

  - by KLaker

  Great information on yet another data warehouse deployment on Exadata. A little background on Swiss Re: In 2002, Swiss Re established a data warehouse for its client markets and products to gather reinsurance information across all organizational units into an integrated structure. The data warehouse provided the basis for reporting at the group level with drill-down capability to individual contracts, while facilitating application integration and data exchange by using common data standards. Initially focusing on property and casualty reinsurance information only, it now includes life and health reinsurance, insurance, and nonlife insurance information. Key highlights of the benefits that Swiss Re achieved by using Exadata: Reduced the time to feed the data warehouse and generate data marts by 58% Reduced average runtime by 24% for standard reports comfortably loading two data warehouse refreshes per day with incremental feeds Freed up technical experts by significantly minimizing time spent on tuning activities Most importantly this was one of the fastest project deployments in Swiss Re's history. They went from installation to production in just four months! What is truly surprising is the that it only took two weeks between power-on to testing the machine with full data volumes! Business teams at Swiss Re are now able to fully exploit up-to-date analytics across property, casualty, life, health insurance, and reinsurance lines to identify successful products. These points are highlighted in the following quotes from Dr. Stephan Gutzwiller, Head of Data Warehouse Services at Swiss Re:  "We were operating a complete Oracle stack, including servers, storage area network, operating systems, and databases that was well optimized and delivered very good performance over an extended period of time. When a hardware replacement was scheduled for 2012, Oracle Exadata was a natural choice—and the performance increase was impressive. It enabled us to deliver analytics to our internal customers faster, without hiring more IT staff" “The high quality data that is readily available with Oracle Exadata gives us the insight and agility we need to cater to client needs. We also can continue re-engineering to keep up with the increasing demand without having to grow the organization. This combination creates excellent business value.” Our full press release is available here: http://www.oracle.com/us/corporate/customers/customersearch/swiss-re-1-exadata-ss-2050409.html. If you want more information about how Exadata can increase the performance of your data warehouse visit our home page: http://www.oracle.com/us/products/database/exadata-database-machine/overview/index.html

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• NEW: Oracle Certification Exam Preparation Seminars

  - by Harold Green

  Hi Everyone, I am really excited about a new offering that we are announcing this week - Oracle Certification Exam Preparation Seminars. These are something that will make a big difference for many of you in your efforts to become certified and move your career forward. They are also something that have previously only been available (but very popular) to the limited number of customers who have attended our annual conferences in San Francisco (Oracle OpenWorld and JavaOne). These are the first in a series of offerings that we are releasing over the next few months. So for those of you either preparing or considering Oracle certification - keep watching here on the blog, Facebook, Twitter and the Oracle Certification website for additional announcements related to our most popular certification areas. Details of the new Exam Preparation Seminars are found below: NEW: ORACLE CERTIFICATION EXAM PREPARATION SEMINARS Becoming Oracle certified is a great way to build your career, gain additional credibility and improve your earning power. We know that the decision to become certified is not trivial. Our surveys indicate that people consider their time investment a critical factor in their decision to become certified. Your time is important. In order to help candidates maximize the efficiency of their study time we are releasing a new series of video-based seminars called Exam Preparation Seminars. These seminars are patterned after the extremely popular Exam Cram sessions that until now have only been available at our annual customer conferences (Oracle Open World and JavaOne). Beginning today they are now available to anyone, anywhere as a part of this Exam Prep Seminar series. Features: Fast-paced objective by objective review of the exam topics - led by top Oracle University instructors 24/7 access through Oracle University's training on demand platform. Ability to re-watch all or part of the the seminar. All the conveniences of video-based training: start, stop, fast-forward, skip, rewind, review. Tips that will help you better understand what you need to know to pass the exam. The Exam Preparation Seminars are meant to help anyone with a working knowledge of the technology get that extra boost to help them finalize their preparation, and will help anyone who wants a better understanding of the the depth and breadth of the exam topics and objectives. Benefits: Save time by understanding what you should study. Makes you efficient because you will understand the breadth and depth of each of the exam topics. Helps you create a better, more efficient study plan. Improves your confidence in your skills and ability to pass the certification exam. Exam Preparation Seminars are available individually, or in convenient Value Packages (which include the Exam Preparation Seminar, and an exam voucher which includes one free-retake if you need it). Currently we are releasing two seminars - one for DBA SQL and one for DBA Administration I. Additional offerings are in process. Find out more: General WEB: Oracle Certification Exam Preparation Seminars VIDEO: Exam Preparation Seminars Promo (1:27) Oracle Database Administration I (11g, 10g) VIDEO: Instructor Introduction (1:08) VIDEO: Sample Video (2:16) Oracle Database SQL VIDEO: Instructor Introduction (1:08) VIDEO: Sample Video (2:16)

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• MySQL Connect Keynotes and Presentations Available Online

  - by Bertrand Matthelié

  72 1024x768 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Following the tremendous success of MySQL Connect, you can now watch some of the keynotes online: The State of the Dolphin – by Oracle Chief Corporate Architect Edward Screven and MySQL Vice President of Engineering Tomas Ulin 72 1024x768 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Cambria","serif";} MySQL Perspectives – featuring power users of MySQL who share their experiences and perspectives: Jeremy Cole, DBA Team Manager, Twitter Daniel Austin, Chief Architect, PayPal Ash Kanagat, IT Director; and Shivinder Singh, Database Architect, Verizon Wireless You can also access slides from a number of MySQL Connect presentations in the Content Catalog. Missing ones will be added shortly (provided the speakers consented to it). Enjoy!

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• Windows8, JavaScript and HTML5 - A good thing?

  - by Albers

  Most of us have seen the Windows 8 news regarding support for native HTML5/JavaScript applications. The press has pushed this as a potential threat to the .NET developer community because JavaScript and HTML5 were called "our new developer platform". The press release refers to "Web-connected and Web-powered apps built using HTML5 and JavaScript that have access to the full power of the PC.".Microsoft has also been hush on details related to these comments. Before we buy the hype and start worrying about a world where we drop our Visual Studio licenses and buy DreamWeaver - let's think about how Windows 8 HTML/JavaScript applications would be implemented. The HTML5 spec offers support for offline applications, but this won't offer the OS-integrated experience the press release refers to. MS has to be planning a way to extend access beyond the traditional JavaScript feature set. Microsoft has a similar option today: HTML Applications or HTAs. They come close to required features, but HTAs need ActiveX or Java integration to provide the promised OS-level access. I'm guessing that Microsoft's future OS strategy isn't built on developers cranking out ActiveX controls or Java applets. So where is Microsoft headed? One possibility is that MS builds a new JavaScript framework from the ground up outside their current APIs. Another idea would be for Microsoft to add support for JavaScript as a first class .NET language using the Dynamic Language Runtime. A solution based on the DLR could be integrated into an HTA-like model to provide the promised access, along with the full range of features in .NET Framework. Security comes included in the Framework. And the work necessary to support this integration would tie in nicely with the effort MS has recently made providing better JavaScript and HTML5 support in Visual Studio 2010. As a bonus, a full-fledged JavaScript DLR implementation would allow single language web solutions across client and server (think node.js) and would appeal to developers who are familiar with JavaScript but have less experience with the Microsoft tech stack. We will all get a better picture after the Build conference in September. But in the mean time we know that Microsoft has a reputation for providing strong developer support. We might want to reserve our harshest judgement and consider that the press release could hint at new opportunities for .NET development.

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• Harnessing Business Events for Predictive Decision Making - part 1 / 3

  - by Sanjeev Sharma

  Businesses have long relied on data mining to elicit patterns and forecast future demand and supply trends. Improvements in computing hardware, specifically storage and compute capacity, have significantly enhanced the ability to store and analyze mountains of data in ever shrinking time-frames. Nevertheless, the reality is that data growth is outpacing storage capacity by a factor of two and computing power is still very much bounded by Moore's Law, doubling only every 18 months.Faced with this data explosion, businesses are exploring means to develop human brain-like capabilities in their decision systems (including BI and Analytics) to make sense of the data storm, in other words business events, in real-time and respond pro-actively rather than re-actively. It is more like having a little bit of the right information just a little bit before hand than having all of the right information after the fact. To appreciate this thought better let's first understand the workings of the human brain.Neuroscience research has revealed that the human brain is predictive in nature and that talent is nothing more than exceptional predictive ability. The cerebral-cortex, part of the human brain responsible for cognition, thought, language etc., comprises of five layers. The lowest layer in the hierarchy is responsible for sensory perception i.e. discrete, detail-oriented tasks whereas each of the above layers increasingly focused on assembling higher-order conceptual models. Information flows both up and down the layered memory hierarchy. This allows the conceptual mental-models to be refined over-time through experience and repetition. Secondly, and more importantly, the top-layers are able to prime the lower layers to anticipate certain events based on the existing mental-models thereby giving the brain a predictive ability. In a way the human brain develops a "memory of the future", some sort of an anticipatory thinking which let's it predict based on occurrence of events in real-time. A higher order of predictive ability stems from being able to recognize the lack of certain events. For instance, it is one thing to recognize the beats in a music track and another to detect beats that were missed, which involves a higher order predictive ability.Existing decision systems analyze historical data to identify patterns and use statistical forecasting techniques to drive planning. They are similar to the human-brain in that they employ business rules very much like mental-models to chunk and classify information. However unlike the human brain existing decision systems are unable to evolve these rules automatically (AI still best suited for highly specific tasks) and  predict the future based on real-time business events. Mistake me not,  existing decision systems remain vital to driving long-term and broader business planning. For instance, a telco will still rely on BI and Analytics software to plan promotions and optimize inventory but tap into business events enabled predictive insight to identify specifically which customers are likely to churn and engage with them pro-actively. In the next post, i will depict the technology components that enable businesses to harness real-time events and drive predictive decision making.

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• TechEd 2012: Recap

  - by Tim Murphy

  TechEd this week was a great experience and I wanted to wrap it up with a summary post. First let me say a thank you to John and Jeff from GWB for supplying power, connectivity and a place to work in between sessions.  The blogging hub was a great experience in itself.  Getting to talk with other bloggers and other conference goers turned into a series of interesting conversations.  And where else can you almost end up in the day 1 highlights video? The sessions at TechEd were a mixed bag of value.  The Keynotes rocked, both figuratively and literally and most of the sessions that I want to were a good experience and had gems of information to take away.  There were a few exceptions though.  A couple of the sessions turned out to be sales jobs.  Nothing turns me off more than that (there will be some really honest comments on those surveys). TechEd re-enforced for me that much of the value is not in the sessions, but in the networking opportunities. I got to talk with several Microsoft team members and MVPs as well as some of the vendor representative for companies like Inrule and ComponentOne. Also got to expand both my local and extended community with discussions at meal times and waiting for sessions to start. I think this is one of the benefits that a lot of people don’t take advantage of in these conferences that should be a bigger part of the advertising. Exposure to a wide variety of topics, many of which I had not been able to make time for up to this point was envigorating.  The list of topic includes: Office 365, Windows Server 2012, Windows 8, Metro, Azure.  I can’t wait to get back to work and dig into these subjects in more depth. The one complaint that I had and heard from other attendees was that there weren’t enough sessions that were actually about development.  I realize that TechEd started as an event for IT Pros, but there needs to be more value for the Devs.  It all went by too fast and it will take a couple more days to digest the material, but the batteries are and I’m ready to leverage what I’ve learned.  Hopefully we will do it again next year. del.icio.us Tags: TechEd,TechEd 2012

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• OpenWorld in Small Bites

  - by Kathryn Perry

  Fifty thousand attendees -- that's bigger than the cities some of us live in. Monday morning it took 20 minutes to get from Hall D in Moscone North to a conference room in Moscone South -- the crowds were crushing! A great start to a great week! Larry is as big a name as ever on the program schedule and on the Moscone stage. People were packed in Hall D and clustered around every big screen TV. He stayed on script as he laid out Oracle's SaaS, PaaS, and IaaS strategies. Every seat in Chris Leone's Fusion Apps Cloud Overview was filled on Monday morning. Oracle employees who wanted to get in were turned away. And the same thing happened in the repeat session on Wednesday. Our newest suite of apps is hot! Speaking of hot, the weather was made to order. Then it turned very San Francisco-like on Wednesday afternoon. Downright cold for those who trusted SF temps to hold in the 80's. Who did you follow on Twitter during the conference? So many voices, opinions, and convos! Great combo of social media and sharp minds. Be sure to follow @larryellison, @stevenrmiranda, and @Oracle for updates and MyPOVs. Keywords for the Apps customers at the conference were cloud, mobile, and social. Every day, every session, every speaker. Wednesday afternoon, 4 pm at the Four Seasons hotel. A large roomful of analysts and influencers firing questions at a panel of eight Fusion customers. Steve Miranda moderating. Good energy and a great exchange of information and confidence. Word on the street is that OpenWorld has outgrown San Francisco -- but moving it seems unthinkable. The city isn't just a backdrop for an industry conference - it's a headliner right up there with Larry Ellison and Pearl Jam. As you can imagine, electrical outlets were in high demand at every venue. The most popular hotels and bars near Moscone designed their interiors around accessible electrical power strips. People are plenty willing to buy a drink while they grab a charge. Wednesday afternoon, 4 pm at the Four Seasons hotel. A large roomful of analysts and influencers firing questions at a panel of eight Fusion customers. Steve Miranda moderating. Good energy and a great exchange of information and confidence. Treasure Island in the dark. Eddy Vedder has an amazing voice! And Kings of Leon over delivered on people's expectations. It was cold. It was windy. It was very fun. One analyst said it's the best customer appreciation party in the industry. 

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• The Buzz at the JavaOne Bookstore

  - by Janice J. Heiss

  I found my way to the JavaOne bookstore, a hub of activity. Who says brick and mortar bookstores are dead? I asked what was hot and got two answers: Hadoop in Practice by Alex Holmes was doing well. And Scala for the Impatient by noted Java Champion Cay Horstmann also seemed to be a fast seller. Hadoop in PracticeHadoop is a framework that organizes large clusters of computers around a problem. It is touted as especially effective for large amounts of data, and is use such companies as  Facebook, Yahoo, Apple, eBay and LinkedIn. Hadoop in Practice collects nearly 100 Hadoop examples and presents them in a problem/solution format with step by step explanations of solutions and designs. It’s very much a participatory book intended to make developers more at home with Hadoop.The author, Alex Holmes, is a senior software engineer with more than 15 years of experience developing large-scale distributed Java systems. For the last four years, he has gained expertise in Hadoop solving Big Data problems across a number of projects. He has presented at JavaOne and Jazoon and is currently a technical lead at VeriSign.At this year’s JavaOne, he is presenting a session with VeriSign colleague, Karthik Shyamsunder called “Java: A Perfect Platform for Data Science” where they will explain how the Java platform has emerged as a perfect platform for practicing data science, and also talk about such technologies as Hadoop, Hive, Pig, HBase, Cassandra, and Mahout. Scala for the ImpatientSan Jose State University computer science professor and Java Champion Cay Horstmann is the principal author of the highly regarded Core Java. Scala for the Impatient is a basic, practical introduction to Scala for experienced programmers. Horstmann has a presentation summarizing the themes of his book on at his website. On the final page he offers an enticing summary of his conclusions:* Widespread dissatisfaction with Java + XML + IDEs               --Don't make me eat Elephant again * A separate language for every problem domain is not efficient               --It takes time to master the idioms* ”JavaScript Everywhere” isn't going to scale* Trend is towards languages with more expressive power, less boilerplate* Will Scala be the “one ring to rule them”?* Maybe              --If it succeeds in industry             --If student-friendly subsets and tools are created The popularity of both books echoed comments by IBM Distinguished Engineer Jason McGee who closed his part of the Sunday JavaOne keynote by pointing out that the use of Java in complex applications is increasingly being augmented by a host of other languages with strong communities around them – JavaScript, JRuby, Scala, Python and so forth. Java developers increasingly must know the strengths and weaknesses of such languages going forward.

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• As a tooling/automation developer, can I be making better use of OOP?

  - by Tom Pickles

  My time as a developer (~8 yrs) has been spent creating tooling/automation of one sort or another. The tools I develop usually interface with one or more API's. These API's could be win32, WMI, VMWare, a help-desk application, LDAP, you get the picture. The apps I develop could be just to pull back data and store/report. It could be to provision groups of VM's to create live like mock environments, update a trouble ticket etc. I've been developing in .Net and I'm currently reading into design patterns and trying to think about how I can improve my skills to make better use of and increase my understanding of OOP. For example, I've never used an interface of my own making in anger (which is probably not a good thing), because I honestly cannot identify where using one would benefit later on when modifying my code. My classes are usually very specific and I don't create similar classes with similar properties/methods which could use a common interface (like perhaps a car dealership or shop application might). I generally use an n-tier approach to my apps, having a presentation layer, a business logic/manager layer which interfaces with layer(s) that make calls to the API's I'm working with. My business entities are always just method-less container objects, which I populate with data and pass back and forth between my API interfacing layer using static methods to proxy/validate between the front and the back end. My code by nature of my work, has few common components, at least from what I can see. So I'm struggling to see how I can better make use of OOP design and perhaps reusable patterns. Am I right to be concerned that I could be being smarter about how I work, or is what I'm doing now right for my line of work? Or, am I missing something fundamental in OOP? EDIT: Here is some basic code to show how my mgr and api facing layers work. I use static classes as they do not persist any data, only facilitate moving it between layers. public static class MgrClass { public static bool PowerOnVM(string VMName) { // Perform logic to validate or apply biz logic // call APIClass to do the work return APIClass.PowerOnVM(VMName); } } public static class APIClass { public static bool PowerOnVM(string VMName) { // Calls to 3rd party API to power on a virtual machine // returns true or false if was successful for example } }

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• TechEd 2012: Windows 8 And Metro

  - by Tim Murphy

  Windows 8 is here (or at least very close) and that was the main feature of this morning’s key note.  Antoine LeBlond started off by apologizing to the IT professionals since he planned on showing code.  I’m not sure if IT Pros are that easily confused or why you would need such a disclaimer.  Developers do real work, IT Pros just play with toys (just kidding). The highlights of the Windows 8 keynote for me started with some of the UI design elements that I had not seen when I was shown one of the Build tablets.  Specifically I liked the AppBar features that we have become used to with Windows Phone and some of the gesture features.  Even though they have been available on other platforms before I think Microsoft really got them right. Two other great features of Windows 8 that they demonstrated were the Hyper-V capabilities and the ability to run Windows 8 anywhere from a USB key.  My jaw dropped through the floor seeing a feature rich OS boot off of a thumb drive. WOW!  I also can’t wait to get rid of dual booting just to run Hyper-V images when developing. The morning continued with a session on Metro XAML development with Tim Heuer.  While included a lot of great XAML Metro demos, I was pleasantly surprised by some of the things I found out about Visual Studio 2012.  Finding out that Blend is now integrated with VS2012 was a nice addition after working with them as separate applications was an encouraging start. Moving on to Metro he introduced the nugget that WinRT is Async everywhere.  How deep this model goes will be an interesting thing to find out as I learn more about developing for the platform.  Thankfully he followed that up with a couple of new keywords, await and async, that eliminates a lot of plumbing that has been required in the past for asynchronous transactions. Tim also related that since the Metro framework is relatively small and most apps will use a significant amount of it the entire surface is referenced by default.  This is a contrast to adding namespace and assemblies one after another as we normally do. This was such a power packed session that I can’t detail it all here so here is the teaser list. New icons in VS2012 for extension methods Emulator/simulator testing features for gestures Portable class libraries XAML no longer managed code And so much more …   del.icio.us Tags: Windows 8,Metro,Tim Heuer,XAML,Widows Phone,Hyper-V,Antoine LeBlond,TechEd,TechEd 2012,Visual Studio 2012,Visual Studio

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• Java Embedded Releases

  - by Tori Wieldt

  Oracle today announced a new product in its Java Platform, Micro Edition (Java ME) product portfolio, Oracle Java ME Embedded 3.2, a complete client Java runtime Optimized for resource-constrained, connected, embedded systems.  Also, Oracle is releasing Oracle Java Wireless Client 3.2, Oracle Java ME Software Development Kit (SDK) 3.2. Oracle also announced Oracle Java Embedded Suite 7.0 for larger embedded devices, providing a middleware stack for embedded systems. Small is the new big! Introducing Oracle Java ME Embedded 3.2  Oracle Java ME Embedded 3.2 is designed and optimized to meet the unique requirements of small embedded, low power devices such as micro-controllers and other resource-constrained hardware without screens or user interfaces. These include: On-the-fly application downloads and updates Remote operation, often in challenging environments Ability to add new capabilities without impacting the existing functions Support for hardware with as little as 130 kB RAM and 350 kB ROM Oracle Java Wireless Client 3.2 Oracle Java Wireless Client 3.2 is built around an optimized Java ME implementation that delivers a feature-rich application environment for mass-market mobile devices. This new release: Leverages standard JSRs, Oracle optimizations/APIs and a flexible porting layer for device specific customizations, which are tuned to device/chipset requirements Supports advanced tooling functions, such as memory and network monitoring and on-device tooling Offers new support for dual SIM functionality, which is highly useful for mass-market devices supported by multiple carriers with multiple phone connections Oracle Java ME SDK 3.2 Oracle Java ME SDK 3.2 provides a complete development environment for both Oracle Java ME Embedded 3.2 and Oracle Java Wireless Client 3.2. Available for download from OTN, The latest version includes: Small embedded device support In-field and remote administration and debugging Java ME SDK plug-ins for Eclipse and the NetBeans Integrated Development Environment (IDE), enabling more application development environments for Java ME developers. A new device skin creator that developers can use to generate their custom device skins for testing their applications. Oracle Embedded Suite 7.0 The Oracle Java Embedded Suite is a new packaged solution from Oracle (including Java DB, GlassFish for Embedded Suite, Jersey Web Services Framework, and Oracle Java SE Embedded 7 platform), created to provide value added services for collecting, managing, and transmitting data to and from other embedded devices.The Oracle Java Embedded Suite is a complete device-to-data center solution subset for embedded systems.  See Java Me and Java Embedded in Action Java ME and Java Embedded technologies will be showcased for developers at JavaOne 2012 in over 60 conference sessions and BOFs, as well as in the JavaOne Exhibition Hall. For business decision makers, the new event Java Embedded @ JavaOne you learn more about Java Embedded technologies and solutions.

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• 50 Billion Served: Java Embedded on Devices

  - by Tori Wieldt

  It doesn't matter if it is 50 billion or 24 billion, just suffice it to stay that there will be MANY connected devices in the year 2020. With just 24 billion devices, they will outnumber humans six to one! So as a developer, you don't want to ignore this opportunity. What if you could use your Java skills and deploy an app to a fraction of these devices (don't be greedy, how about just, say, 118,000 of them)? Fareed Suliman, Java ME Product Manager had lots of good news for Java Developers in his presentation Modernizing the Explosion of Advanced Microcontrollers with Embedded Java at ARM TechCon in Santa Clara, CA last week. "A radical architecture shift is underway in this space, from proprietary to standards-based," he explained.  He pointed out several advantages to using Embedded Java for devices: Java is a proven and open standard. Java provides connectivity, encryption, location, and web services APIs. You don't have to focus on and keep reinventing the plumbing below the JVM. Abstracting the software from the hardware allows you to repeat your app across many devices. Abstracting the software from the hardware allows allows parallel development so you can get your app done more quickly. You already know Java (or you can hire lots of Java talent). Java is a full ecosystem, with Java Embedded plugins for IDEs like Eclipse and NetBeans. Java ME allows for in-field software upgrades. Suliman mentioned two ways developers can start using Java Embedded today:  Java ME Embedded Suite 7.0 Oracle Java Embedded Suite is a new packaged solution from Oracle (including Java DB, GlassFish for Embedded Suite, Jersey Web Services Framework, and Oracle Java SE Embedded 7 platform), created to provide value added services for collecting, managing, and transmitting data to embedded devices such as gateways and concentrators. Oracle Java ME Embedded 3.2 Oracle Java ME Embedded 3.2 is designed and optimized to meet the unique requirements of small embedded, low power devices such as micro-controllers and other resource-constrained hardware without screens or user interfaces. Think tiny. Really tiny. And think big.  Read more about Java Embedded at the Oracle Technology Network, and read The Java Source blog Java Embedded Releases from September.

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• Windows 8 and the future of Silverlight

  - by Laila

  After Steve Ballmer's indiscrete 'MisSpeak' about Windows 8, there has been a lot of speculation about the new operating system. We've now had a few glimpses, such as the demonstration of 'Mosh' at the D9 2011 conference, and the Youtube video, which showed a touch-centric new interface for apps built using HTML5 and JavaScript. This has caused acute anxiety to the programmers who have followed the recommended route of WPF, Silverlight and .NET, but it need not have caused quite so much panic since it was, in fact, just a thin layer to make Windows into an apparently mobile-friendly OS. More worryingly, the press-release from Microsoft was at pains to say that 'Windows 8 apps use the power of HTML5, tapping into the native capabilities of Windows using standard JavaScript and HTML', as if all thought of Silverlight, dominant in WP7, had been jettisoned. Ironically, this brave new 'happening' platform can all be done now in Windows 7 and an iPad, using Adobe Air, so it is hardly cutting-edge; in fact the tile interface had a sort of Retro-Zune Metro UI feel first seen in Media Centre, followed by Windows Phone 7, with any originality leached out of it by the corporate decision-making process. It was kinda weird seeing old Excel running alongside stodgily away amongst all the extreme paragliding videos. The ability to snap and resize concurrent apps might be a novelty on a tablet, but it is hardly so on a PC. It was at that moment that it struck me that here was a spreadsheet application that hadn't even made the leap to the .NET platform. Windows was once again trying to be all things to all men, whereas Apple had carefully separated Mac OS X development from iOS. The acrobatic feat of straddling all mobile and desktop devices with one OS is looking increasingly implausible. There is a world of difference between an operating system that facilitates business procedures and a one that drives a device for playing pop videos and your holiday photos. So where does this leave Silverlight? Pretty much where it was. Windows 8 will support it, and it will continue to be developed, but if these press-releases reflect the thinking within Microsoft, it is no longer seen as the strategic direction. However, Silverlight is still there and there will be a whole new set of developer APIs for building touch-centric apps. Jupiter, for example, is rumoured to involve an App store that provides new, Silverlight based "immersive" applications that are deployed as AppX packages. When the smoke clears, one suspects that the Javascript/HTML5 is merely an alternative development environment for Windows 8 to attract the legions of independent developers outside the .NET culture who are unlikely to ever take a shine to a more serious development environment such as WPF or Silverlight. Cheers, Laila

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• Facebook Game database design

  - by facebook-100000781341887

  Hi, I'm currently develop a facebook mafia like PHP game(of course, a light weight version), here is a simplify database(MySQL) of the game id-a <int3> <for index> uid <chr15> <facebook uid> HP <int3> <health point> exp <int3> <experience> money <int3> <money> list_inventory <chr5> <the inventory user hold...some special here, talk next> ... and 20 other fields just like reputation, num of combat... *the number next to the type is the size(byte) of the type For the list_inventory, there have 40 inventorys in my game, (actually, I have 5 these kind of list in my database), and each user can only contain 1 qty of each inventory, therefore, I assign 5 char for this field and each bit of char as 1 item(5 char * 8 bit = 40 slot), and I will do some manipulation by PHP to extract the data from this 5 byte. OK, I was thinking on this, if this game contains 100,000 user, and only 10% are active, therefore, if use my method, for the space use, 5 byte * 100,000 = 500 KB if I use another method, create a table user_hold_inventory, if the user have the inventory, then insert a record into this table, so, for 10,000 active user, I assume they got all item, but for other, I assume they got no item, here is the fields of the new table id-b <int3> <for index> id-a <int3> <id of the user table> inv_no <int1> <inventory that user hold> for the space use, ([id] (3+3) byte + [inv_no] 1 byte ) * [active user] 10,000 * [all inventory] * 40 = 2.8 MB seems method 2 have use more space, but it consume less CPU power. Please comment these 2 method or please correct me if there have another better method rather than what I think. Another question is, my database contain 26 fields, but I counted 5 of them are not change frquently, should I need to separate it on the other table or not? So many words, thanks for reading :)

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• SharePoint Thoughts

  - by Tim Murphy

  I was listening to .NET Rocks episode #713 and it got me thinking about a number of SharePoint related topics. I have been working with SharePoint since the 2001 product came out and have watched it evolve over the years.  Today SharePoint is one of the most powerful and flexible products in the market.  Of course that doesn’t mean there isn’t room for improvement (a lot of improvement in fact) and with much power comes much responsibility. My main gripe these days is that you have to develop on a server instance.  This adds a real barrier to entry for developers.  You either have to run VMWare or Hyper-V on your developer machine or actually develop on your dev server for most tasks.  Yes, there is a way to setup a Windows 7 machine with the SharePoint components but it is very hackish. Beyond that the tools in VS2010 are a great leap forward from past generations.  Not requiring a separate package creation tool is not the least of the improvements.  Better workflow and web part development have also eased the burden of many developers. The other thing the show brought up in my thoughts was more around usage.  Users want to be able to self server everything without regard to what affect that has on leveraging their data from a corporate perspective.  My coworkers who work on Lotus Notes ask why the user can’t just do what ever they want? Part of the reason is that those features have not been built, but the other part is that giving them those features is often like giving an infant a loaded hand gun.  You can do it but it doesn’t make it the smart thing to do. As with any tool that is going to be used in the enterprise it should be subject to governance.  If controls are not in place as they said in the episode of DNR the document libraries and I believe SharePoint in general starts to look as disarrayed and unusable as a shared drive.  Consider these factors before giving into every whim of the users.  You should be able to explain to them the tradeoffs of giving them full control versus being able to leverage the information they collect to the benefit of the organization. These are just a couple of the thoughts that were triggered by the show.  I’m sure there are more discussions that can be had.  Feel free to leave your comments about the pros and cons of SharePoint. del.icio.us Tags: .NET Rocks,SharePoint,software development

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• Driving Growth through Smarter Selling

  - by Samantha.Y. Ma

  With the proliferation of social media and mobile technologies, the world of selling and buying has drastically changed, as buyers now have access to more information than they did in the past. In fact, studies have shown that buyers complete 60 percent of the buying process before they even engage with a salesperson. The old models of selling no longer work effectively; and the new way of selling is driven by customer insights. To succeed, sales need to be proactive, not reactive. They need to engage with the customer early, sometimes even before the customer’s needs are fully understood. In fact, the best sales reps prescribe a solution that the customer doesn't even know they need, often by leveraging social media to listen, engage and collaborate with peers. And they fully tap into the power of analytics and data to drive results.  Let’s look at some stats regarding challenges facing sales today. According to recent studies, sales reps spend 78 percent of their time doing administrative things -- such as planning, searching for information, data entry -- and only 22 percent of the time actually selling. Furthermore, 40 percent of B2B sales reps miss their quota, and only 3 percent of companies can say with confidence that their forecasts are “always accurate.” How do you drive growth in this modern day and age? It's not just getting your sales teams to work harder; it's helping them work smarter and providing them with a solution they want to use, on the device(s) they already know, giving them critical insights and tools to be more productive, increase win rates, and close deals faster. Oracle Sales Cloud was designed to do exactly that. It enables smarter selling that allows reps to sell more, managers to know more, and companies to grow more.  Let’s face it—if all CRM solutions worked well, sales executives wouldn’t be having the same headaches as they had in the past. Join Oracle’s Thomas Kurian and Doug Clemmans on Tuesday, October 22 as they explain: • How today’s sales processes have rendered many CRM systems obsolete • The secrets to smarter selling, leveraging mobile, social, and big data • How Oracle Sales Cloud enables smarter selling—as proven by Oracle and its customers Take the first step down the path toward smarter selling. With Oracle Sales Cloud, reps sell more, managers know more, and companies grow more.

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