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  • Cannot install "ATI/AMD proprietary FGLRX graphics driver" (SystemError)

    - by Fisherman John
    I have just installed a fresh copy of 12.04.1 64bit. I formatted my PC completely and enabled updates during the installation. After the installation was complete, I went on updating my software. However, when I wanted to install the additional drivers using the Additional Drivers tool (namely "ATI/AMD proprietary FGLRX graphics driver"), it gave me this error: SystemError: E:Unable to correct problems, you have held broken packages. The same error shows up if I try installing the post-release updates driver. Installing the drivers from the terminal results in this output: XXXXXX:~$ sudo apt-get install fglrx [sudo] password for XXXXX: Reading package lists... Done Building dependency tree Reading state information... Done Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: fglrx : Depends: lib32gcc1 but it is not going to be installed Depends: libc6-i386 but it is not going to be installed E: Unable to correct problems, you have held broken packages." I get this using "sudo apt-get update": http://pastebin.com/AWAtDXjY But "sudo apt-get install fglrx" still get me this error: http://pastebin.com/RYM55bVN & "sudo apt-get -f install fglrx" gives me this error: http://pastebin.com/xxekajvP Any help would be greatly appreciated. (Please note that I'm new to Linux, coming directly from Windows. I have tried Ubuntu twice or so before, but it was not for a long period of time. The drivers got installed smoothly the few times I've tried Ubuntu, but post-release updates never worked for me.) [I am going to work now, so I can only answer from my phone. Can't really test any new solutions you may give me until ~10 hours from now on. Maybe more.] @stonedsquirrel When I try to run that command, I get this error: "XXXXXX:~$ sudo apt-get install fglrx [sudo] password for XXXXX: Reading package lists... Done Building dependency tree Reading state information... Done Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: fglrx : Depends: lib32gcc1 but it is not going to be installed Depends: libc6-i386 but it is not going to be installed E: Unable to correct problems, you have held broken packages." ie. I get the same error. ( I am Fisherman John, dunno how to login & thereby respond to your comment again _ )

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  • Yum not Detected

    - by John
    Hello, I am trying to use SSH to update PHP and I'm getting the message "Yum not Detected." Is "Yum" something I need to enable or install? Following advice I got in a previous question, I typed this into SSH: cat /etc/*-release And it displayed this: Fedora Core release 6 (Zod) Fedora Core release 6 (Zod) Should Yum work on my server? If yes, how can I get it to work? Thanks in advance, John

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  • Best user portal?

    - by John
    Hi guys, Anyone recommend a good user portal, looking to create a portal for users to provide them some self help material. Has to be REALLY simple! Thanks John

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  • Reject an already accepted appointment?

    - by John
    Hallo all, I have accepted an appointment thru outlook, later due to another more important arrangement I have to reject the already accepted appointment. Is there any easy way to retrieve the invitation and reject it? Thanks in advance, John

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  • sendmail: how to add X-RBL-Warning

    - by John
    I am running sendmail on CentOS. I am interested if anyone knows how to add a X-RBL-Warning for incoming messages (without rejecting the mail). I just want to add the X-RBL-Warning header so that our downstream filters can work with it. Thanks, John

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  • Group Policy is not being applied from Server 2003 to win7 client

    - by John Hoge
    Hi, I'm experimenting with Group Policy settings. My DC is running Server 2003, and the client I am using for this test is running Win7. I've restarted the client a few times, and tried running gpupdate/force for good measure. This machine is in it's own OU with a group policy applied to change one setting, Computer Configuration/Administrative Templates/Network/Offline Files. When I run MMC and look at Local Computer Policy on the client this setting shows up as "not configured". Thanks, John

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  • 5 Ways to Celebrate the Release of Internet Explorer 9

    - by David Wesst
    The day has finally come: Microsoft has released a web browser that is awesome. On Monday night, Microsoft officially introduced the world to the latest edition to its product family: Internet Explorer 9. That makes March 14, 2011 (also known as PI day) the official birthday of Microsoft’s rebirth in the world of web browsing. Just like any big event, you take some time to celebrate. Here are a few things that you can do to celebrate the return of Internet Explorer. 1. Download It If you’re not a big partier, that’s fine. The one thing you can do (and definitely should) is download it and give it a shot. Sure, IE may have disappointed you in the past, but believe me when I say they really put the effort in this time. The absolute least you can do is give it a shot to see how it stands up against your favourite browser. 2. Get yourself an HTML5 Shirt One of the coolest, if not best parts of IE9 being released is that it officially introduces HTML5 as a fully supported platform from Microsoft. IE9 supports a lot of what is already defined in the HTML5 technical spec, which really demonstrates Microsoft’s support of the new standard. Since HTML5 is cool on the web, it means that it is cool to wear it too. Head over to html5shirt.com and get yourself, or your staff, or your whole family, an HTML5 shirt to show the real world that you are ready for the future of the web. 3. HTML5-ify Something Okay, so maybe a shirt isn’t enough for you. Maybe you need start using HTML5 for real. If you have a blog, or a website, or anything out there on the web, celebrate IE9 adding some HTML5 to your site. Whether that is updating old code, adding something new, or just changing your WordPress theme, definitely take a look at what HTML5 can do for you. 4. Help Kill Old IE and Upgrade your Organization See this? This is sad. Upgrading web browsers in an large enterprise or organization is not a trivial task. A lot of companies will use the excuse of not having the resources to upgrade legacy web applications they were built for a specific version of IE and it doesn’t render correctly in legacy browsers. Well, it’s time to stop the excuses. IE9 allows you to define what version of Internet Explorer you would like it to emulate. It takes minimal effort for the developer, and will get rid of the excuses. Show your IT manager or software development team this link and show them how easy it is to make old code render right in the latest and greatest from the IE team. 5. Submit an Entry for DevUnplugged So, you’ve made it to number five eh? Well then, you must be pretty hardcore to make it this far down the list. Fine, let’s take it to the next level and build an HTML5 game. That’s right. A game. Like a video game. HTML5 introduces some amazing new features that can let you build working video games using HTML5, CSS3, and JavaScript. Plus, Microsoft is celebrating the launch of IE9 with a contest where you can submit an HTML5 game (or audio application) and have a chance to win a whack of cash and other prizes. Head here for the full scoop and rules for the DevUnplugged. This post also appears at http://david.wes.st

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  • IE9 and the Mystery of the Broken Video Tag

    - by David Wesst
    I was very excited when Microsoft released the Internet Explorer 9 Release Candidate. As far as I was concerned, this was another nail in the coffin for IE6 and step in the right direction for us .NET web developers as our base camp was finally starting to support the latest and greatest future-web standards. Unfortunately, my celebration was short lived as I soon hit a snag while loading up an HTML5 site I was building in Visual Studio 2010. The Mystery After updating Internet Explorer, I ran my HTML5 site that had the oh-so-lovely HTML5 video tag showing a video. Even though this worked in IE9 Beta, it appeared that IE9 RC could not load the same file. I figured that it was the video codec. Maybe IE9 RC no longer supported the video codec I used to encode my video. Here's the code I used: <video width="854" height="480" id="myOtherVideo" autoplay="" controls=""> <source src="/DemoSite1/Media/big_buck_bunny.mp4"/> <div> <p>Your browser does not support HTML5 Video.</p> </div> </video> As you can see from the code, I had the "fail-safe" code inside the video tag. The idea there being that if the video tag, or the video files themselves, are not supported by the browser my video should fail gracefully. What was even more strange was the fact that it worked in all the other HTML5 browsers that supported video. The Investigation Whoa! DJ stop the music. How can any of that make sense? Would the IE team really take such huge strides forward only to forget to include a feature that was already in the beta? I don't think so. I did plenty of searching on the web and asking around on the web, but could not seem to find anyone else having the same problem. Eventually I came across this post talking about declaring the MIME type in the .htaccess file. That got me thinking: does my web server support the video MIME type? I was using VS2010, so how do I know what kind of MIME types are supported by default? Still, my page hosted in Cassini (the web development server in VS2010) works on the other browsers. Why wouldn't it work with IE9 RC? To answer that, it was time to open up the upgraded toolbox known as the Developer's Tools in IE9 and use the new Network Tab. The Conclusion If you take a closer look at the results displayed from the Network tab, you can see that IE9 RC has interpreted the video file as text/html rather than video/mp4. To make this work, I decided to use IIS to debug my HTML5 web application by setting the web project's properties. Then, I added the MIME types that I want to support (i.e. video/mp4, video/ogg, video/webm). Et voila! The Mystery of the Broken Video Tag is solved. After Thoughts After solving the mystery, I still had the question about why my site worked in Chrome, Safari, and Firefox 3.6. After asking around, the best answer that I received was from my colleague Tyler Doerksen. He said that IE9 likely depends on the server telling it what kind of file it is downloading rather than trying to read the metadata about the data it is trying to download before doing anything. I have no facts to back this up, but it makes sense to me. In a browser war where milliseconds can make your browser fall back a few places in the race for supremacy, maybe the IE team opted to depend on the server knowing what kind of content it is serving up. Makes sense to me. In any case, that is just an educated guess. If you have any comments, feel free to post on them below. This post also appears at http://david.wes.st

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  • Merging .net object graph

    - by Tiju John
    Hi guys, has anyone come across any scenario wherein you needed to merge one object with another object of same type, merging the complete object graph. for e.g. If i have a person object and one person object is having first name and other the last name, some way to merge both the objects into a single object. public class Person { public Int32 Id { get; set; } public string FirstName { get; set; } public string LastName { get; set; } } public class MyClass { //both instances refer to the same person, probably coming from different sources Person obj1 = new Person(); obj1.Id=1; obj1.FirstName = "Tiju"; Person obj2 = new Person(); ojb2.Id=1; obj2.LastName = "John"; //some way of merging both the object obj1.MergeObject(obj2); //?? //obj1.Id // = 1 //obj1.FirstName // = "Tiju" //obj1.LastName // = "John" } I had come across such type of requirement and I wrote an extension method to do the same. public static class ExtensionMethods { private const string Key = "Id"; public static IList MergeList(this IList source, IList target) { Dictionary itemData = new Dictionary(); //fill the dictionary for existing list string temp = null; foreach (object item in source) { temp = GetKeyOfRecord(item); if (!String.IsNullOrEmpty(temp)) itemData[temp] = item; } //if the same id exists, merge the object, otherwise add to the existing list. foreach (object item in target) { temp = GetKeyOfRecord(item); if (!String.IsNullOrEmpty(temp) && itemData.ContainsKey(temp)) itemData[temp].MergeObject(item); else source.Add(item); } return source; } private static string GetKeyOfRecord(object o) { string keyValue = null; Type pointType = o.GetType(); if (pointType != null) foreach (PropertyInfo propertyItem in pointType.GetProperties()) { if (propertyItem.Name == Key) { keyValue = (string)propertyItem.GetValue(o, null); } } return keyValue; } public static object MergeObject(this object source, object target) { if (source != null && target != null) { Type typeSource = source.GetType(); Type typeTarget = target.GetType(); //if both types are same, try to merge if (typeSource != null && typeTarget != null && typeSource.FullName == typeTarget.FullName) if (typeSource.IsClass && !typeSource.Namespace.Equals("System", StringComparison.InvariantCulture)) { PropertyInfo[] propertyList = typeSource.GetProperties(); for (int index = 0; index < propertyList.Length; index++) { Type tempPropertySourceValueType = null; object tempPropertySourceValue = null; Type tempPropertyTargetValueType = null; object tempPropertyTargetValue = null; //get rid of indexers if (propertyList[index].GetIndexParameters().Length == 0) { tempPropertySourceValue = propertyList[index].GetValue(source, null); tempPropertyTargetValue = propertyList[index].GetValue(target, null); } if (tempPropertySourceValue != null) tempPropertySourceValueType = tempPropertySourceValue.GetType(); if (tempPropertyTargetValue != null) tempPropertyTargetValueType = tempPropertyTargetValue.GetType(); //if the property is a list IList ilistSource = tempPropertySourceValue as IList; IList ilistTarget = tempPropertyTargetValue as IList; if (ilistSource != null || ilistTarget != null) { if (ilistSource != null) ilistSource.MergeList(ilistTarget); else propertyList[index].SetValue(source, ilistTarget, null); } //if the property is a Dto else if (tempPropertySourceValue != null || tempPropertyTargetValue != null) { if (tempPropertySourceValue != null) tempPropertySourceValue.MergeObject(tempPropertyTargetValue); else propertyList[index].SetValue(source, tempPropertyTargetValue, null); } } } } return source; } } However, this works when the source property is null, if target has it, it will copy that to source. IT can still be improved to merge when inconsistencies are there e.g. if FirstName="Tiju" and FirstName="John" Any commments appreciated. Thanks TJ

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  • Application Demos in UPK

    - by [email protected]
    Over the years, User Productivity Kit has expanded to include solutions to many project challenges. As of UPK 3.6.1, solutions are provided for pre and post application go-live learning, application testing, system documentation, presentation output, and more. New in UPK 3.6.1 are additional features that can be used effectively for application demo purposes. This can come in handy when you need to do a demo but don't want to show or can't show the live application. Maybe you're doing a presentation for a group of project stakeholders and want to focus on the business workflow implemented by the application rather than the mechanics of using it. Or possibly, you need to show the application but you're disconnected from any network preventing you from running the live application. In any of these cases, a presentation aid that represents the live application is what's needed. Previous versions of the UPK topic player would allow you to do this but would always show those UPK user interface elements that help a user learn the application. When you're presenting the narrative live, the UPK bubbles can be a distraction. UPK 3.6.1 provides some new features that allow you to control whether the bubbles display. There are two ways to hide bubbles in a topic. The first is a topic property that allows you to control bubbles across the entire topic. There are 3 settings for the Show Bubbles topic property. The default setting is Use frame settings which allows you to control whether bubbles display on a frame by frame basis. When you choose Always, the bubbles will always display regardless of the frame setting. The final choice is Never. Choosing Never will hide every bubble in your topic with one setting change. As with Always, choosing Never will ignore the frame setting. The second way to control the bubbles is at the frame level. First ensure that the topic's Show Bubbles property is set to Use frame settings. Navigate to the frame on which you want to turn off the bubble and click the Display bubble for this frame button to turn off the bubble. When you play the topic, the bubble will no longer be displayed. Depending on your needs, you might also use another longstanding UPK feature that allows you to control whether the action area displays on a frame. Just click the Action area on/off button to toggle its display. I've found the frame properties to be useful beyond creating presentation aids. When creating "See It!" only topics for more advanced users, I may hide the bubbles on some of the more straightforward frames. For example, if I have a form where one needs to fill out an address, I may display the first bubble in the sequence and explain what the subsequent steps are doing. I then hide bubbles on the remaining frames which are the more mechanical steps of entering the address. We'd like to hear your thoughts on this new UPK feature. Use the comments below to tell us how you've used it. John Zaums Senior Director, Product Development Oracle User Productivity Kit

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  • Silverlight Cream for March 26, 2010 -- #821

    - by Dave Campbell
    In this Issue: Max Paulousky, Christian Schormann, John Papa, Phani Raj, David Anson(-2-, -3-), Brad Abrams(-2-), and Jeff Wilcox(-2-, -3-). Shoutouts: Jeff Wilcox posted his material from mix and some preview TestFramework bits: Unit Testing Silverlight & Windows Phone Applications – talk now online At MIX10, Jeff Wilcox demo'd an app called "Peppermint"... here's the bleeding edge demo: “Peppermint” MIX demo sources Erik Mork and Co. have put out their weekly This Week In Silverlight 3.25.2010 Brad Abrams has all his materials posted for his MIX10 session Mix2010: Search Engine Optimization (SEO) for Microsoft Silverlight... including play-by-play of the demo and all source. Do you use Rooler? Well you should! Watch a video Pete Brown did with Pete Blois on Expression Blend, Windows Phone, Rooler Interested in Silverlight and XNA for WP7? Me too! Michael Klucher has a post outlining the two: Silverlight and XNA Framework Game Development and Compatibility From SilverlightCream.com: Modularity in Silverlight Applications - An Issue With ModuleInitializeException Max Paulousky has a truly ugly error trace listed by way of not having a reference listed, and the obvious simple solution. Next time he'll talk about the difficult situations. Using SketchFlow to Prototype for Windows Phone Christian Schormann has a tutorial up on using Expression Blend to develop for WP7 ... who better than Christian for that task?? Silverlight TV 18: WCF RIA Services Validation John Papa held forth with Nikhil Kothari on WCF RIA Services and validation just prior to MIX10, and was posted yesterday. Building SL3 applications using OData client Library with Vs 2010 RC Phani Raj walks through building an OData consumer in SL3, the first problem you're going to hit, and the easy solution to it. Tip: When creating a DependencyProperty, follow the handy convention of "wrapper+register+static+virtual" David Anson has a couple more of his 'Tips' up... this first is about Dependency Properties again... having a good foundation for all your Dependency Properties is a great way to avoid problems. Tip: Do not assign DependencyProperty values in a constructor; it prevents users from overriding them In the next post, David Anson talks about not assigning Dependency Property values in a constructor and gives one of the two ways to get around doing so. Tip: Set DependencyProperty default values in a class's default style if it's more convenient In his latest post, David Anson gives the second way to avoid setting a Dependency Property value in the constructor. Silverlight 4 + RIA Services - Ready for Business: Search Engine Optimization (SEO) Brad Abrams Abrams adds SEO to the tutorial series he's doing. He begins with his PDC09 session material on the subject and then takes off on a great detailed tutorial all with source. Silverlight 4 + RIA Services - Ready for Business: Localizing Business Application Brad Abrams then discusses localization and Silverlight in another detailed tutorial with all code included. Silverlight Toolkit and the Windows Phone: WrapPanel, and a few others Jeff Wilcox has a few WP7 posts I'm going to push today. This first is from earlier this week and is about using the Toolkit in WP7 and better than that, he includes the bits you need if all you want is the WrapPanel Data binding user settings in Windows Phone applications In the next one from yesterday, Jeff Wilcox demonstrates saving some user info in Isolated Storage to improve the user experience, and shares all the necessary plumbing files, and other external links as well. Displaying 2D QR barcodes in Windows Phone applications In a post from today, Jeff Wilcox ported his Silverlight 2D QR Barcode app from last year into WP7 ... just very cool... get the source and display your Microsoft Tag. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone    MIX10

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  • Silverlight Cream for May 13, 2010 -- #861

    - by Dave Campbell
    In this Issue: Sigurd Snørteland, Jeff Prosise, DaveDev, Joe Zhou, Chris Eargle, John Papa(-2-, -3-), and David Anson(-2-). Shoutouts: In with the links I've listed below, Sigurd Snørteland also sent a link to this app he's working on which is actually pretty cool to see: ZuneLight. The code is not yet available. He also has a no-code demo of a Silverlight Media Center Pieter Voloshyn, Luiz Thadeu, and Jhun Iti have a very nice Silverlight image editor up: Thumba From SilverlightCream.com: WP7 - Silverlight on mobile Sigurd Snørteland submitted some links for me that have been translated to English from his blog. I hope the pages come out good because he's got a lot of good stuff on there. This one has a link to a presentation he did, and 4 projects you can load up in the emulator that he's converted to the phone: weather, worldclock, coverflow, and solitaire ... pretty cool... thanks for the links Sigurd! Understanding Page Orientation in Silverlight for Windows Phone Jeff Prosise has a really nice post up on page orientation in WP7 ... what it means to your app, how to detect it, and example code for what to do then... also love a quote by Jeff: "Silverlight for Windows Phone is the hottest thing since color TV" Why you should check out Expression Blend Behaviors when using Silverlight DaveDev has a post up describing Behaviors and why we should use them, plus tons of external links to resources, blogs, videos... all good stuff... Fiddler inspector for WCF Silverlight Polling Duplex and WCF RIA Joe Zhou announces and provides a link to a new Fiddler inspector that understands the framing in Polling Duplex and also raw binary xml and binary SOAP. Windows Phone Controls v0.7 Chris Eargle reports the release of Version 0.7 of the Windows Phone Controls project on CodePlex ... this includes a Pivot Control and a Panorama Control... both very nicely done. Binding to Silverlight ComboBox and Using SelectedValue, SelectedValuePath and DisplayMemberPath John Papa responds to a user question and put up a nice post about binding to a ComboBox and then go from the selected item to some other property ... code included No More Boxes! Exploring the PathListBox (Silverlight TV #25) Silverlight TV 25 went up on Tuesday ... thought it was going to be Thursday?? anyway ... John Papa and Adam Kinney are discussing the PathListBox and looking at some cool demos thereof. Exposing SOAP, OData, and JSON Endpoints for RIA Services (Silverlight TV 26) Since today IS Thursday, we have a new Silverlight TV, number 26, and John Papa is chatting with Deepesh Mohnani of the WCF RIA Services team about exposing all sorts of endpoints... should be something in there for everybody :) Workaround for a Silverlight data binding bug affecting various scenarios - including DataGrid+ContextMenu David Anson details the rabbit-trail he and others on the team followed in response to a problem reported via Twitter where the binding on a DataGrid seemed off by a row(!) ... weird but true, validated, and SL3/4 are bug-for-bug compatible with this too! ... But David wouldn't leave us there.. he also has a workaround. Sharing the code for a simple Silverlight 4 REST-based cloud-oriented file management app for Azure and S3 David Anson had an opportunity to build an app he's wanted to build for a while and shares it with us: Blobstore -- a small, lightweight Silverlight 4 application that acts as a basic front-end for the Windows Azure Simple Data Storage and the Amazon Simple Storage Service (S3) -- and remember I said he shared the source :) Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • How to restore your production database without needing additional storage

    - by David Atkinson
    Production databases can get very large. This in itself is to be expected, but when a copy of the database is needed the database must be restored, requiring additional and costly storage.  For example, if you want to give each developer a full copy of your production server, you’ll need n times the storage cost for your n-developer team. The same is true for any test databases that are created during the course of your project lifecycle. If you’ve read my previous blog posts, you’ll be aware that I’ve been focusing on the database continuous integration theme. In my CI setup I create a “production”-equivalent database directly from its source control representation, and use this to test my upgrade scripts. Despite this being a perfectly valid and practical thing to do as part of a CI setup, it’s not the exact equivalent to running the upgrade script on a copy of the actual production database. So why shouldn’t I instead simply restore the most recent production backup as part of my CI process? There are two reasons why this would be impractical. 1. My CI environment isn’t an exact copy of my production environment. Indeed, this would be the case in a perfect world, and it is strongly recommended as a good practice if you follow Jez Humble and David Farley’s “Continuous Delivery” teachings, but in practical terms this might not always be possible, especially where storage is concerned. It may just not be possible to restore a huge production database on the environment you’ve been allotted. 2. It’s not just about the storage requirements, it’s also the time it takes to do the restore. The whole point of continuous integration is that you are alerted as early as possible whether the build (yes, the database upgrade script counts!) is broken. If I have to run an hour-long restore each time I commit a change to source control I’m just not going to get the feedback quickly enough to react. So what’s the solution? Red Gate has a technology, SQL Virtual Restore, that is able to restore a database without using up additional storage. Although this sounds too good to be true, the explanation is quite simple (although I’m sure the technical implementation details under the hood are quite complex!) Instead of restoring the backup in the conventional sense, SQL Virtual Restore will effectively mount the backup using its HyperBac technology. It creates a data and log file, .vmdf, and .vldf, that becomes the delta between the .bak file and the virtual database. This means that both read and write operations are permitted on a virtual database as from SQL Server’s point of view it is no different from a conventional database. Instead of doubling the storage requirements upon a restore, there is no ‘duplicate’ storage requirements, other than the trivially small virtual log and data files (see illustration below). The benefit is magnified the more databases you mount to the same backup file. This technique could be used to provide a large development team a full development instance of a large production database. It is also incredibly easy to set up. Once SQL Virtual Restore is installed, you simply run a conventional RESTORE command to create the virtual database. This is what I have running as part of a nightly “release test” process triggered by my CI tool. RESTORE DATABASE WidgetProduction_Virtual FROM DISK=N'D:\VirtualDatabase\WidgetProduction.bak' WITH MOVE N'WidgetProduction' TO N'C:\WidgetWF\ProdBackup\WidgetProduction_WidgetProduction_Virtual.vmdf', MOVE N'WidgetProduction_log' TO N'C:\WidgetWF\ProdBackup\WidgetProduction_log_WidgetProduction_Virtual.vldf', NORECOVERY, STATS=1, REPLACE GO RESTORE DATABASE WidgetProduction_Virtual WITH RECOVERY   Note the only change from what you would do normally is the naming of the .vmdf and .vldf files. SQL Virtual Restore intercepts this by monitoring the extension and applies its magic, ensuring the ‘virtual’ restore happens rather than the conventional storage-heavy restore. My automated release test then applies the upgrade scripts to the virtual production database and runs some validation tests, giving me confidence that were I to run this on production for real, all would go smoothly. For illustration, here is my 8Gb production database: And its corresponding backup file: Here are the .vldf and .vmdf files, which represent the only additional used storage for the new database following the virtual restore.   The beauty of this product is its simplicity. Once it is installed, the interaction with the backup and virtual database is exactly the same as before, as the clever stuff is being done at a lower level. SQL Virtual Restore can be downloaded as a fully functional 14-day trial. Technorati Tags: SQL Server

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  • How to restore your production database without needing additional storage

    - by David Atkinson
    Production databases can get very large. This in itself is to be expected, but when a copy of the database is needed the database must be restored, requiring additional and costly storage.  For example, if you want to give each developer a full copy of your production server, you'll need n times the storage cost for your n-developer team. The same is true for any test databases that are created during the course of your project lifecycle. If you've read my previous blog posts, you'll be aware that I've been focusing on the database continuous integration theme. In my CI setup I create a "production"-equivalent database directly from its source control representation, and use this to test my upgrade scripts. Despite this being a perfectly valid and practical thing to do as part of a CI setup, it's not the exact equivalent to running the upgrade script on a copy of the actual production database. So why shouldn't I instead simply restore the most recent production backup as part of my CI process? There are two reasons why this would be impractical. 1. My CI environment isn't an exact copy of my production environment. Indeed, this would be the case in a perfect world, and it is strongly recommended as a good practice if you follow Jez Humble and David Farley's "Continuous Delivery" teachings, but in practical terms this might not always be possible, especially where storage is concerned. It may just not be possible to restore a huge production database on the environment you've been allotted. 2. It's not just about the storage requirements, it's also the time it takes to do the restore. The whole point of continuous integration is that you are alerted as early as possible whether the build (yes, the database upgrade script counts!) is broken. If I have to run an hour-long restore each time I commit a change to source control I'm just not going to get the feedback quickly enough to react. So what's the solution? Red Gate has a technology, SQL Virtual Restore, that is able to restore a database without using up additional storage. Although this sounds too good to be true, the explanation is quite simple (although I'm sure the technical implementation details under the hood are quite complex!) Instead of restoring the backup in the conventional sense, SQL Virtual Restore will effectively mount the backup using its HyperBac technology. It creates a data and log file, .vmdf, and .vldf, that becomes the delta between the .bak file and the virtual database. This means that both read and write operations are permitted on a virtual database as from SQL Server's point of view it is no different from a conventional database. Instead of doubling the storage requirements upon a restore, there is no 'duplicate' storage requirements, other than the trivially small virtual log and data files (see illustration below). The benefit is magnified the more databases you mount to the same backup file. This technique could be used to provide a large development team a full development instance of a large production database. It is also incredibly easy to set up. Once SQL Virtual Restore is installed, you simply run a conventional RESTORE command to create the virtual database. This is what I have running as part of a nightly "release test" process triggered by my CI tool. RESTORE DATABASE WidgetProduction_virtual FROM DISK=N'C:\WidgetWF\ProdBackup\WidgetProduction.bak' WITH MOVE N'WidgetProduction' TO N'C:\WidgetWF\ProdBackup\WidgetProduction_WidgetProduction_Virtual.vmdf', MOVE N'WidgetProduction_log' TO N'C:\WidgetWF\ProdBackup\WidgetProduction_log_WidgetProduction_Virtual.vldf', NORECOVERY, STATS=1, REPLACE GO RESTORE DATABASE mydatabase WITH RECOVERY   Note the only change from what you would do normally is the naming of the .vmdf and .vldf files. SQL Virtual Restore intercepts this by monitoring the extension and applies its magic, ensuring the 'virtual' restore happens rather than the conventional storage-heavy restore. My automated release test then applies the upgrade scripts to the virtual production database and runs some validation tests, giving me confidence that were I to run this on production for real, all would go smoothly. For illustration, here is my 8Gb production database: And its corresponding backup file: Here are the .vldf and .vmdf files, which represent the only additional used storage for the new database following the virtual restore.   The beauty of this product is its simplicity. Once it is installed, the interaction with the backup and virtual database is exactly the same as before, as the clever stuff is being done at a lower level. SQL Virtual Restore can be downloaded as a fully functional 14-day trial. Technorati Tags: SQL Server

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  • Installing Catalyst 11.6 for an ATI HD 6970

    - by David Oliver
    Ubuntu Maverick 10.10 is displaying the desktop okay (though limited to 1600x1200) after my having installed my new HD 6970 card, so I'm now trying to install the proprietary driver (I understand the open source one requires a more recent kernel than that in Maverick). The proprietary driver under 'Additional Drivers' resulted in a black screen on boot, so I deactivated and am trying to follow the manual install instructions at the cchtml Ubuntu Maverick Installation Guide. When I try to create the .deb packages with: sh ati-driver-installer-11-6-x86.x86_64.run --buildpkg Ubuntu/maverick I get: david@skipper:~/catalyst11.6$ sh ati-driver-installer-11-6-x86.x86_64.run --buildpkg Ubuntu/maverick Created directory fglrx-install.oLN3ux Verifying archive integrity... All good. Uncompressing ATI Catalyst(TM) Proprietary Driver-8.861......................... ===================================================================== ATI Technologies Catalyst(TM) Proprietary Driver Installer/Packager ===================================================================== Generating package: Ubuntu/maverick Package build failed! Package build utility output: ./packages/Ubuntu/ati-packager.sh: 396: debclean: not found dpkg-buildpackage: export CFLAGS from dpkg-buildflags (origin: vendor): -g -O2 dpkg-buildpackage: export CPPFLAGS from dpkg-buildflags (origin: vendor): dpkg-buildpackage: export CXXFLAGS from dpkg-buildflags (origin: vendor): -g -O2 dpkg-buildpackage: export FFLAGS from dpkg-buildflags (origin: vendor): -g -O2 dpkg-buildpackage: export LDFLAGS from dpkg-buildflags (origin: vendor): -Wl,-Bsymbolic-functions dpkg-buildpackage: source package fglrx-installer dpkg-buildpackage: source version 2:8.861-0ubuntu1 dpkg-buildpackage: source changed by ATI Technologies Inc. <http://ati.amd.com/support/driver.html> dpkg-source --before-build fglrx.64Vzxk dpkg-buildpackage: host architecture amd64 debian/rules build Can't exec "debian/rules": Permission denied at /usr/bin/dpkg-buildpackage line 507. dpkg-buildpackage: error: debian/rules build failed with unknown exit code -1 Cleaning in directory . /usr/bin/fakeroot: line 176: debian/rules: Permission denied debuild: fatal error at line 1319: couldn't exec fakeroot debian/rules: dpkg-buildpackage: export CFLAGS from dpkg-buildflags (origin: vendor): -g -O2 dpkg-buildpackage: export CPPFLAGS from dpkg-buildflags (origin: vendor): dpkg-buildpackage: export CXXFLAGS from dpkg-buildflags (origin: vendor): -g -O2 dpkg-buildpackage: export FFLAGS from dpkg-buildflags (origin: vendor): -g -O2 dpkg-buildpackage: export LDFLAGS from dpkg-buildflags (origin: vendor): -Wl,-Bsymbolic-functions dpkg-buildpackage: source package fglrx-installer dpkg-buildpackage: source version 2:8.861-0ubuntu1 dpkg-buildpackage: source changed by ATI Technologies Inc. <http://ati.amd.com/support/driver.html> dpkg-source --before-build fglrx.QEmIld dpkg-buildpackage: host architecture amd64 debian/rules build Can't exec "debian/rules": Permission denied at /usr/bin/dpkg-buildpackage line 507. dpkg-buildpackage: error: debian/rules build failed with unknown exit code -1 Cleaning in directory . Can't exec "debian/rules": Permission denied at /usr/bin/debuild line 1314. debuild: fatal error at line 1313: couldn't exec debian/rules: Permission denied dpkg-buildpackage: export CFLAGS from dpkg-buildflags (origin: vendor): -g -O2 dpkg-buildpackage: export CPPFLAGS from dpkg-buildflags (origin: vendor): dpkg-buildpackage: export CXXFLAGS from dpkg-buildflags (origin: vendor): -g -O2 dpkg-buildpackage: export FFLAGS from dpkg-buildflags (origin: vendor): -g -O2 dpkg-buildpackage: export LDFLAGS from dpkg-buildflags (origin: vendor): -Wl,-Bsymbolic-functions dpkg-buildpackage: source package fglrx-installer dpkg-buildpackage: source version 2:8.861-0ubuntu1 dpkg-buildpackage: source changed by ATI Technologies Inc. <http://ati.amd.com/support/driver.html> dpkg-source --before-build fglrx.xtY6vC dpkg-buildpackage: host architecture amd64 debian/rules build Can't exec "debian/rules": Permission denied at /usr/bin/dpkg-buildpackage line 507. dpkg-buildpackage: error: debian/rules build failed with unknown exit code -1 Cleaning in directory . /usr/bin/fakeroot: line 176: debian/rules: Permission denied debuild: fatal error at line 1319: couldn't exec fakeroot debian/rules: dpkg-buildpackage: export CFLAGS from dpkg-buildflags (origin: vendor): -g -O2 dpkg-buildpackage: export CPPFLAGS from dpkg-buildflags (origin: vendor): dpkg-buildpackage: export CXXFLAGS from dpkg-buildflags (origin: vendor): -g -O2 dpkg-buildpackage: export FFLAGS from dpkg-buildflags (origin: vendor): -g -O2 dpkg-buildpackage: export LDFLAGS from dpkg-buildflags (origin: vendor): -Wl,-Bsymbolic-functions dpkg-buildpackage: source package fglrx-installer dpkg-buildpackage: source version 2:8.861-0ubuntu1 dpkg-buildpackage: source changed by ATI Technologies Inc. <http://ati.amd.com/support/driver.html> dpkg-source --before-build fglrx.oYWICI dpkg-buildpackage: host architecture amd64 debian/rules build Can't exec "debian/rules": Permission denied at /usr/bin/dpkg-buildpackage line 507. dpkg-buildpackage: error: debian/rules build failed with unknown exit code -1 Removing temporary directory: fglrx-install.oLN3ux I've installed devscripts which has debclean in it. I've tried running the command with and without sudo. I'm not experienced with installing from downloads/source, but it seems like the file debian/source isn't being set to be executable when it needs to be. If I extract only, without using the package builder command, debian/rules is 744. As to what to do next, I'm stumped. Many thanks.

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  • How to restore your production database without needing additional storage

    - by David Atkinson
    Production databases can get very large. This in itself is to be expected, but when a copy of the database is needed the database must be restored, requiring additional and costly storage.  For example, if you want to give each developer a full copy of your production server, you'll need n times the storage cost for your n-developer team. The same is true for any test databases that are created during the course of your project lifecycle. If you've read my previous blog posts, you'll be aware that I've been focusing on the database continuous integration theme. In my CI setup I create a "production"-equivalent database directly from its source control representation, and use this to test my upgrade scripts. Despite this being a perfectly valid and practical thing to do as part of a CI setup, it's not the exact equivalent to running the upgrade script on a copy of the actual production database. So why shouldn't I instead simply restore the most recent production backup as part of my CI process? There are two reasons why this would be impractical. 1. My CI environment isn't an exact copy of my production environment. Indeed, this would be the case in a perfect world, and it is strongly recommended as a good practice if you follow Jez Humble and David Farley's "Continuous Delivery" teachings, but in practical terms this might not always be possible, especially where storage is concerned. It may just not be possible to restore a huge production database on the environment you've been allotted. 2. It's not just about the storage requirements, it's also the time it takes to do the restore. The whole point of continuous integration is that you are alerted as early as possible whether the build (yes, the database upgrade script counts!) is broken. If I have to run an hour-long restore each time I commit a change to source control I'm just not going to get the feedback quickly enough to react. So what's the solution? Red Gate has a technology, SQL Virtual Restore, that is able to restore a database without using up additional storage. Although this sounds too good to be true, the explanation is quite simple (although I'm sure the technical implementation details under the hood are quite complex!) Instead of restoring the backup in the conventional sense, SQL Virtual Restore will effectively mount the backup using its HyperBac technology. It creates a data and log file, .vmdf, and .vldf, that becomes the delta between the .bak file and the virtual database. This means that both read and write operations are permitted on a virtual database as from SQL Server's point of view it is no different from a conventional database. Instead of doubling the storage requirements upon a restore, there is no 'duplicate' storage requirements, other than the trivially small virtual log and data files (see illustration below). The benefit is magnified the more databases you mount to the same backup file. This technique could be used to provide a large development team a full development instance of a large production database. It is also incredibly easy to set up. Once SQL Virtual Restore is installed, you simply run a conventional RESTORE command to create the virtual database. This is what I have running as part of a nightly "release test" process triggered by my CI tool. RESTORE DATABASE WidgetProduction_virtual FROM DISK=N'C:\WidgetWF\ProdBackup\WidgetProduction.bak' WITH MOVE N'WidgetProduction' TO N'C:\WidgetWF\ProdBackup\WidgetProduction_WidgetProduction_Virtual.vmdf', MOVE N'WidgetProduction_log' TO N'C:\WidgetWF\ProdBackup\WidgetProduction_log_WidgetProduction_Virtual.vldf', NORECOVERY, STATS=1, REPLACE GO RESTORE DATABASE mydatabase WITH RECOVERY   Note the only change from what you would do normally is the naming of the .vmdf and .vldf files. SQL Virtual Restore intercepts this by monitoring the extension and applies its magic, ensuring the 'virtual' restore happens rather than the conventional storage-heavy restore. My automated release test then applies the upgrade scripts to the virtual production database and runs some validation tests, giving me confidence that were I to run this on production for real, all would go smoothly. For illustration, here is my 8Gb production database: And its corresponding backup file: Here are the .vldf and .vmdf files, which represent the only additional used storage for the new database following the virtual restore.   The beauty of this product is its simplicity. Once it is installed, the interaction with the backup and virtual database is exactly the same as before, as the clever stuff is being done at a lower level. SQL Virtual Restore can be downloaded as a fully functional 14-day trial. Technorati Tags: SQL Server

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  • Why Your ERP System Isn't Ready for the Next Evolution of the Enterprise

    - by [email protected]
    By ken.pulverman on March 24, 2010 8:51 AM ERP has been the backbone of enterprise software. The data held in your ERP system is core of most companies. Efficiencies gained through the accounting and resource allocation through ERP software have literally saved companies trillions of dollars. Not only does everything seem to be fine with your ERP system, you haven't had to touch it in years. Why aren't you ready for what comes next? Well judging by the growth rates in the space (Oracle posted only a 3% growth rate, while SAP showed a 12% decline) there hasn't been much modernization going on, just a little replacement activity. If you are like most companies, your ERP system is connected to a proprietary middleware solution that only effectively talks with a handful of other systems you might have acquired from the same vendor. Connecting your legacy system through proprietary middleware is expensive and brittle and if you are like most companies, you were only willing to pay an SI so much before you said "enough." So your ERP is working. It's humming along. You might not be able to get Order to Promise information when you take orders in your call center, but there are work arounds that work just fine. So what's the problem? The problem is that you built your business around your ERP core, and now there is such pressure to innovate your business processes to keep up that you need a whole new slew of modern apps and you need ERP data to be accessible from everywhere. Every time you change a sales territory or a comp plan or change a benefits provider your ERP system, literally the economic brain of your business, needs to know what's going on. And this giant need to access and provide information to your ERP is only growing. What makes matters even more challenging is that apps today come in every flavor under the Sun™. SaaS, cloud, managed, hybrid, outsourced, composite....and they all have different integration protocols. The only easy way to get ahead of all this is to modernize the way you connect and run your applications. Unlike the middleware solutions of yesteryear, modern middleware is effectively the operating system of the enterprise. In the same way that you rely on Apple, Microsoft, and Google to find a video driver for your 23" monitor or to ensure that Word or Keynote runs, modern middleware takes care of intra-application connectivity and process execution. It effectively allows you to take ERP out of the middle while ensuring connectivity to your vital data for anything you want to do. The diagram below reflects that change. In this model, the hegemony of ERP is over. It too has to become a stealthy modern app to help you quickly adapt to business changes while managing vital information. And through modern middleware it will connect to everything. So yes ERP as we've know it is dead, but long live ERP as a connected application member of the modern enterprise. I want to Thank Andrew Zoldan, Group Vice President Oracle Manufacturing Industries Business Unit for introducing me to how some of his biggest customers have benefited by modernizing their applications infrastructure and making ERP a connected application. by John Burke, Group Vice President, Applications Business Unit

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  • How to count the most recent value based on multiple criteria?

    - by Andrew
    I keep a log of phone calls like the following where the F column is LVM = Left Voice Mail, U = Unsuccessful, S = Successful. A1 1 B1 Smith C1 John D1 11/21/2012 E1 8:00 AM F1 LVM A2 2 B2 Smith C2 John D2 11/22/2012 E1 8:15 AM F2 U A3 3 B3 Harvey C3 Luke D3 11/22/2012 E1 8:30 AM F3 S A4 4 B4 Smith C4 John D4 11/22/2012 E1 9:00 AM F4 S A5 5 B5 Smith C5 John D5 11/23/2012 E5 8:00 AM F5 LVM This is a small sample. I actually have over 700 entries. In my line of work, it is important to know how many unsuccessful (LVM or U) calls I have made since the last Successful one (S). Since values in the F column can repeat, I need to take into consideration both the B and C column. Also, since I can make a successful call with a client and then be trying to contact them again, I need to be able to count from the last successful call. My G column is completely open which is where I would like to put a running total for each client (G5 would = 1 ideally while G4 = 0, G3 = 0, G2 = 2, G1 = 1 but I want these values calculated automatically so that I do not have scroll through 700 names).

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  • OpenLDAP Authentication UID vs CN issues

    - by user145457
    I'm having trouble authenticating services using uid for authentication, which I thought was the standard method for authentication on the user. So basically, my users are added in ldap like this: # jsmith, Users, example.com dn: uid=jsmith,ou=Users,dc=example,dc=com uidNumber: 10003 loginShell: /bin/bash sn: Smith mail: [email protected] homeDirectory: /home/jsmith displayName: John Smith givenName: John uid: jsmith gecos: John Smith gidNumber: 10000 cn: John Smith title: System Administrator But when I try to authenticate using typical webapps or services like this: jsmith password I get: ldapsearch -x -h ldap.example.com -D "cn=jsmith,ou=Users,dc=example,dc=com" -W -b "dc=example,dc=com" Enter LDAP Password: ldap_bind: Invalid credentials (49) But if I use: ldapsearch -x -h ldap.example.com -D "uid=jsmith,ou=Users,dc=example,dc=com" -W -b "dc=example,dc=com" It works. HOWEVER...most webapps and authentication methods seem to use another method. So on a webapp I'm using, unless I specify the user as: uid=smith,ou=users,dc=example,dc=com Nothing works. In the webapp I just need users to put: jsmith in the user field. Keep in mind my ldap is using the "new" cn=config method of storing settings. So if someone has an obvious ldif I'm missing please provide. Let me know if you need further info. This is openldap on ubuntu 12.04. Thanks, Dave

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  • How to Programmatically Split Data Using VBA Using Specific Logic

    - by Charlene
    This is an addition to my previous post here. The code that was previously supplied to me worked like a charm, but I am having issues modifying it adding some additional logic. I am creating a macro in VBA to do the following. I have raw order data that I need to transform based on some logic. Raw Data: order-id product-num date buyer-name prod-name qty-purc sales-tax freight order-st 0000000000-00 10000000000000 5/29/2014 John Doe Product 0 1 1.00 1.50 GA 0000000000-00 10000000000001 5/29/2014 John Doe Product 1 2 1.00 1.50 GA 0000000000-00 10000000000002 5/29/2014 John Doe Product 2 1 1.00 2.00 GA 0000000000-01 10000000000002 5/30/2014 Jane Doe Product 2 1 0.00 0.00 PA 0000000000-01 10000000000003 5/30/2014 Jane Doe Product 3 1 0.00 0.00 PA Desired Outcome: HDR 0000000000-00 John Doe 5/29/2014 CHG Tax 3.00 CHG Freight 5.00 ITM 10000000000000 Product 0 1 ITM 10000000000001 Product 1 2 ITM 10000000000002 Product 2 1 HDR 0000000000-01 Jane Doe 5/30/2014 ITM 10000000000002 Product 2 1 ITM 10000000000003 Product 3 1 The "CHG" rows are created based on the following logic; if the order-st is CA or GA, add the total of sales-tax and freight for each of the rows with the same order-id. If the order-st is NOT CA or GA, no CHG rows should be created. Any help would be appreciated - let me know if I left any details out!

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  • Excel 2007 pivot table does not aggregate properly

    - by Patrick
    I am using a an excel pivot table to summarize some data and just found a problem. The problem deals with how aggregate values are calculated. Let's say I have a table of data with three columns: Name, Date, Value. If I create a table where Name and then Date are used as Row Labels and Value is the aggregate value, ie Average. The pivot table will look something like this: +John .3450 5/14/2010 1.234 5/15/2010 3.450 5/16/2010 -3.25 What I think should be happening here is that the values for each date are averaged and then those values are averaged to come up with the value in the same row as the Name, John. But that is not what it does. It takes the average for each date, which it shows across from the date, but then instead of taking the average of those numbers, it actually uses the raw data and computes the average for all of John's values. It should show the average of the daily averages to correspond with the tree hierarchy, but instead just shows me the average for all of John's values. It essential will only aggregate at one level, but visually creates sub levels that it is not using. Does anyone know how to change this or understand by what logic this makes sense? Why would I create any sub groupings if I cannot compute aggregates on them?

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  • How to Programmatically Split and Manipulate Rows of Data From Excel

    - by Charlene
    I am hoping one of you will be able to help get me started on this issue. I need to create some sort of macro or VBA code to split and manipulate rows of data in Excel. For this example, we have 5 rows of data. The first 3 rows are item information for Order # 0000000000-00 and the last 2 rows are item information for order # 0000000000-01. I need one row ("HDR") for each order number, and one row ("ITM") for each product per order. I have included an example below showing the data I will receive and the desired outcome. Raw Data: order-id product-num date buyer-name product-name quantity-purchased 0000000000-00 10000000000000 5/29/2014 John Doe Product 0 1 0000000000-00 10000000000001 5/29/2014 John Doe Product 1 2 0000000000-00 10000000000002 5/29/2014 John Doe Product 2 1 0000000000-01 10000000000002 5/30/2014 Jane Doe Product 2 1 0000000000-01 10000000000003 5/30/2014 Jane Doe Product 3 1 Desired Outcome: HDR 0000000000-00 John Doe 5/29/2014 ITM 10000000000000 Product 0 1 ITM 10000000000001 Product 1 2 ITM 10000000000002 Product 2 1 HDR 0000000000-01 Jane Doe 5/30/2014 ITM 10000000000002 Product 2 1 ITM 10000000000003 Product 3 1 Any and all help would be much appreciated!!! Thank you.

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  • Excel 2007 - Adding line breaks in a cell and no line over 50 characters

    - by Richard Drew
    I have notes stored in an excel cell. I add line breaks and dates every time I add a new note. I need to copy this to another program, but it has a line limit of 50 characters. I want a line break for each new date and for when each date's comment goes over 50 characters. I'm able to do one or the other, but I can't figure out how to do both. I'd prefer words not to be split up, but at this point I don't care. Below is some sample input. If needed for a SUBSTITUTE or REPLACE function, I could add a ~ before each date in my input as a delimiter. Sample Input: 07/03 - FU on query. Copies and history included. CC to Jane Doe and John Public 06/29 - Cust claiming not to have these and wrong PO on query form. Responded with inv sent dates and locations, correct PO values, and copies. 06/27 - New ticket opened using query form 06/12 - Opened ticket with helpdesk asking status 05/21 - Copy submitted to [email protected] 05/14 - Copy sent to John Public and [email protected] Ideal Output: 07/03 - FU on query. Copies and history included. CC to Jane Doe and John Public 06/29 - Cust claiming not to have these and wrong PO on query form. Responded with inv sent dates an d locations, correct PO values, and copies. 06/27 - New ticket opened using query form 06/12 - Opened ticket with helpdesk asking status 05/21 - Copy submitted to [email protected] om 05/14 - Copy sent to John Public and email@custome r.com

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