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  • Gathering application architecture

    - by userbb
    Suppose there is system for gathering info about system activities. There is a client part with an interface and there are agent parts that are installed on each machine. I estimate that there could be max 20 computers now. Later could be more like 50. My solutions: Agent stores data into local database e.g. sqlite. There is also a service which can be used by a client to query data. So if a client wants to display data for 50 computers, he sends a query to 50 computers. I'am on that solution now but maybe it's totally wrong. Agent stores data into local database (I don't known good one for that). There is also server (main database) and local databases are synchronized with the server. In this case, a client connects to the main database to display data. Agent sends data in realtime to main database. So same as point 2, but there is no sync. Like in point 3, but agent buffers data in local database and sends it in small chunks to main database. What is the best approach?

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  • Managing multiple ssh keys

    - by Mathijs Kwik
    I have a lot of ssh keys, they are all passphrase protected and managed by ssh-agent. As a result of this, I am now getting "Too many authentication failures" on some connections. As has been explained on this site before, this is because ssh will try all keys the agent throws at it. The proposed solution is to use IdentitiesOnly in the config, together with an IdentityFile. While this indeed stops offering wrong keys, it seems it completely disables the agent in full, so now I have to type the passphrase on every connection. I could not find clear info about this. Does IdentitiesOnly just disable getting keys from ssh-agent in full? Or should it just block out the keys that aren't mentioned? Thanks, Mathijs # here's my config ~% cat .ssh/config Host bluemote HostName some.host.com IdentitiesOnly yes IdentityFile /home/mathijs/.ssh/keys/bluebook_ecdsa # I had the key loaded into the agent, shown here ~% ssh-add -L ecdsa-sha2-nistp521 SOME_LONG_BASE64_NUMBER== /home/mathijs/.ssh/keys/bluebook_ecdsa # but it doesn't seem to get used ~% ssh bluemote Enter passphrase for key '/home/mathijs/.ssh/keys/bluebook_ecdsa':

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  • How to use Java on Google App Engine without exceeding minute quotas?

    - by Geo
    A very simple java code inside a doGet() servlet is getting more than a second of cpu time on GAE. I have read some quota related documentation and apparently I am not doing anything wrong. //Request the user Agent info String userAgent = req.getHeader("User-Agent"); I wanted to know what was using the CPU the most, I use a google help recommendation. //The two lines below will get the CPU before requesting User-Agent Information QuotaService qs = QuotaServiceFactory.getQuotaService(); long start = qs.getCpuTimeInMegaCycles(); //Request the user Agent info String userAgent = req.getHeader("User-Agent"); //The three lines below will get the CPU after requesting User-Agent Information // and informed it to the application log. long end = qs.getCpuTimeInMegaCycles(); double cpuSeconds = qs.convertMegacyclesToCpuSeconds(end - start); log.warning("CPU Seconds on geting User Agent: " + cpuSeconds); The only thing that the code above tells me is that inspecting the header will use more than a second (1000ms) of cpu time, which for Google is a warning on the log panel. That seems to be a very simple request and still is using more than a second of cpu. What I am missing?

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  • SQL Server: Is it possible to prevent SQL Agent from failing a step on error?

    - by Kenneth
    I have a stored procedure that runs custom backups for around 60 SQL servers (mixes 2000 through 2008R2). Occasionally, due to issues outside of my control (backup device inaccessible, network error, etc.) an individual backup on one or two databases will fail. This causes this entire step to fail, which means any subsequent backup commands are not executed and half of the databases on a given server may not be backed up. On the 2005+ boxes I am using TRY/CATCH blocks to manage these problems and continue backing up the remaining databases. On a 2000 server however, for example, I have no way to prevent this error from failing the entire step: Msg 3201, Level 16, State 1, Line 1 Cannot open backup device 'db-diff(\PATH\DB-DIFF-03-16-2010.DIF)'. Operating system error 5(Access is denied.). Msg 3013, Level 16, State 1, Line 1 BACKUP DATABASE is terminating abnormally. I am simply asking if anything like TRY/CATCH is possible in SQL 2000? I realize there are no built in methods for this, so I guess I am looking for some creativity. Even when wrapping each backup (or any failing statement) via sp_executesql the job fails instantly. Example: DECLARE @x INT, @iReturn INT PRINT 'Executing statement that will fail with 208.' EXEC @iReturn = Sp_executesql N'SELECT * from TABLETHATDOESNTEXIST;' PRINT Cast(@iReturn AS NVARCHAR) --In SSMS this return code prints. Executed as a job it fails and aborts before this statement.

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  • Mobile detection - Meta tag and max-device-width vs. php user agent?

    - by nimmbl
    Which form of mobile detection should I use and why? <meta name="viewport" content="width=320,initial-scale=1,maximum-scale=1.0,user-scalable=no" /> <link media="only screen and (max-device-width: 480px) and (min-device-width: 320px)" href="css/mobile.css" type= "text/css" rel="stylesheet"> <link media="handheld, only screen and (max-device-width: 319px)" href="css/mobile_simple.css" type="text/css" rel="stylesheet" /> Or include('mobile_device_detect.php'); $mobile = mobile_device_detect(); And why on earth would this: <?php if(strpos($_SERVER['HTTP_USER_AGENT'], 'iPhone') !== false) { ?> <meta name="viewport" content="width=320,initial-scale=1,maximum-scale=1.0,user-scalable=no" /> <link media="screen" href="css/mobile.css" type= "text/css" rel="stylesheet"> <?php } else { ?> <link media="screen" href="css/mobile_simple.css" type= "text/css" rel="stylesheet"> <?php } ?> ignore this css? body { background: -webkit-gradient(linear, left top, left bottom, from(#555), to(#000)); }

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  • Sqlserver 2005 Replication issue

    - by Francesco
    Hi, I have a peer to peer Merge Replication from two Sqlserver 2005. The first Sqlserver is both the publisher and distribuitor. All works fine but if the VPN goes down for a couple of hours the replication goes down too and I need to manually restart the sqlserver agent. In the Sqlserver Agent properties I have set the two option about the agent failover but nothing. How I can set an automatic restart of sqlserver agent when the VPN goes down? Thanks

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  • Beginner PHP Question

    - by user317128
    I am working on an example from a php book and am getting an error on line 8 with this code <?php $agent = getenv("HTTP_USER_AGENT"); if (preg_match("/MSIE/i", "$agent")); { $result = "You are using Microsoft Internet Explorer"; } else if (preg_match("/Mozilla/i", "$agent")); { $result = "You are using Mozilla firefox"; } else {$result = "you are using $agent"; } echo $result; ?>

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  • functional dependencies vs type families

    - by mhwombat
    I'm developing a framework for running experiments with artificial life, and I'm trying to use type families instead of functional dependencies. Type families seems to be the preferred approach among Haskellers, but I've run into a situation where functional dependencies seem like a better fit. Am I missing a trick? Here's the design using type families. (This code compiles OK.) {-# LANGUAGE TypeFamilies, FlexibleContexts #-} import Control.Monad.State (StateT) class Agent a where agentId :: a -> String liveALittle :: Universe u => a -> StateT u IO a -- plus other functions class Universe u where type MyAgent u :: * withAgent :: (MyAgent u -> StateT u IO (MyAgent u)) -> String -> StateT u IO () -- plus other functions data SimpleUniverse = SimpleUniverse { mainDir :: FilePath -- plus other fields } defaultWithAgent :: (MyAgent u -> StateT u IO (MyAgent u)) -> String -> StateT u IO () defaultWithAgent = undefined -- stub -- plus default implementations for other functions -- -- In order to use my framework, the user will need to create a typeclass -- that implements the Agent class... -- data Bug = Bug String deriving (Show, Eq) instance Agent Bug where agentId (Bug s) = s liveALittle bug = return bug -- stub -- -- .. and they'll also need to make SimpleUniverse an instance of Universe -- for their agent type. -- instance Universe SimpleUniverse where type MyAgent SimpleUniverse = Bug withAgent = defaultWithAgent -- boilerplate -- plus similar boilerplate for other functions Is there a way to avoid forcing my users to write those last two lines of boilerplate? Compare with the version using fundeps, below, which seems to make things simpler for my users. (The use of UndecideableInstances may be a red flag.) (This code also compiles OK.) {-# LANGUAGE MultiParamTypeClasses, FunctionalDependencies, FlexibleInstances, UndecidableInstances #-} import Control.Monad.State (StateT) class Agent a where agentId :: a -> String liveALittle :: Universe u a => a -> StateT u IO a -- plus other functions class Universe u a | u -> a where withAgent :: Agent a => (a -> StateT u IO a) -> String -> StateT u IO () -- plus other functions data SimpleUniverse = SimpleUniverse { mainDir :: FilePath -- plus other fields } instance Universe SimpleUniverse a where withAgent = undefined -- stub -- plus implementations for other functions -- -- In order to use my framework, the user will need to create a typeclass -- that implements the Agent class... -- data Bug = Bug String deriving (Show, Eq) instance Agent Bug where agentId (Bug s) = s liveALittle bug = return bug -- stub -- -- And now my users only have to write stuff like... -- u :: SimpleUniverse u = SimpleUniverse "mydir"

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  • Unexpected T_ELSE error in PHP

    - by Jacksta
    I am working on an example from a php book and am getting an error on line 8 with this code <?php $agent = getenv("HTTP_USER_AGENT"); if (preg_match("/MSIE/i", "$agent")); { $result = "You are using Microsoft Internet Explorer"; } else if (preg_match("/Mozilla/i", "$agent")); { $result = "You are using Mozilla firefox"; } else {$result = "you are using $agent"; } echo $result; ?>

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  • Facing error: "Could not open a connection to your authentication agent."; trying to add ssh-key.

    - by Kaustubh P
    I use ubuntu server 10.04. ssh-add /foo/cert.pem gave the following output Could not open a connection to your authentication agent. These are my running processes: ps -aux | grep ssh Warning: bad ps syntax, perhaps a bogus '-'? See http://procps.sf.net/faq.html root 1523 0.0 0.0 49260 632 ? Ss Dec25 0:00 /usr/sbin/sshd root 10023 0.0 0.3 141304 6012 ? Ss 12:58 0:00 sshd: padmin [priv] padmin 10117 0.0 0.1 141304 2400 ? S 12:58 0:00 sshd: padmin@pts/1 padmin 11867 0.0 0.0 7628 964 pts/1 S+ 13:06 0:00 grep --color=auto ssh root 31041 0.0 0.3 141264 5884 ? Ss 11:24 0:00 sshd: padmin [priv] padmin 31138 0.0 0.1 141264 2312 ? S 11:25 0:00 sshd: padmin@pts/0 root 31382 0.0 0.3 139240 5844 ? Ss 11:26 0:00 sshd: padmin [priv] padmin 31475 0.0 0.1 139372 2488 ? S 11:27 0:00 sshd: padmin@notty padmin 31476 0.0 0.0 12468 964 ? Ss 11:27 0:00 /usr/lib/openssh/sftp-server These are my environment variables: $ env | grep SSH SSH_CLIENT=192.168.1.13 42626 22 SSH_TTY=/dev/pts/1 SSH_CONNECTION=192.168.1.13 42626 192.168.1.2 22 What is wrong? Why cant I add any identities? Thanks.

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  • Use ASP.NET 4 Browser Definitions with ASP.NET 3.5

    - by Stephen Walther
    We updated the browser definitions files included with ASP.NET 4 to include information on recent browsers and devices such as Google Chrome and the iPhone. You can use these browser definition files with earlier versions of ASP.NET such as ASP.NET 3.5. The updated browser definition files, and instructions for installing them, can be found here: http://aspnet.codeplex.com/releases/view/41420 The changes in the browser definition files can cause backwards compatibility issues when you upgrade an ASP.NET 3.5 web application to ASP.NET 4. If you encounter compatibility issues, you can install the old browser definition files in your ASP.NET 4 application. The old browser definition files are included in the download file referenced above. What’s New in the ASP.NET 4 Browser Definition Files The complete set of browsers supported by the new ASP.NET 4 browser definition files is represented by the following figure:     If you look carefully at the figure, you’ll notice that we added browser definitions for several types of recent browsers such as Internet Explorer 8, Firefox 3.5, Google Chrome, Opera 10, and Safari 4. Furthermore, notice that we now include browser definitions for several of the most popular mobile devices: BlackBerry, IPhone, IPod, and Windows Mobile (IEMobile). The mobile devices appear in the figure with a purple background color. To improve performance, we removed a whole lot of outdated browser definitions for old cell phones and mobile devices. We also cleaned up the information contained in the browser files. Here are some of the browser features that you can detect: Are you a mobile device? <%=Request.Browser.IsMobileDevice %> Are you an IPhone? <%=Request.Browser.MobileDeviceModel == "IPhone" %> What version of JavaScript do you support? <%=Request.Browser["javascriptversion"] %> What layout engine do you use? <%=Request.Browser["layoutEngine"] %>   Here’s what you would get if you displayed the value of these properties using Internet Explorer 8: Here’s what you get when you use Google Chrome: Testing Browser Settings When working with browser definition files, it is useful to have some way to test the capability information returned when you request a page with different browsers. You can use the following method to return the HttpBrowserCapabilities the corresponds to a particular user agent string and set of browser headers: public HttpBrowserCapabilities GetBrowserCapabilities(string userAgent, NameValueCollection headers) { HttpBrowserCapabilities browserCaps = new HttpBrowserCapabilities(); Hashtable hashtable = new Hashtable(180, StringComparer.OrdinalIgnoreCase); hashtable[string.Empty] = userAgent; // The actual method uses client target browserCaps.Capabilities = hashtable; var capsFactory = new System.Web.Configuration.BrowserCapabilitiesFactory(); capsFactory.ConfigureBrowserCapabilities(headers, browserCaps); capsFactory.ConfigureCustomCapabilities(headers, browserCaps); return browserCaps; } At the end of this blog entry, there is a link to download a simple Visual Studio 2008 project – named Browser Definition Test -- that uses this method to display capability information for arbitrary user agent strings. For example, if you enter the user agent string for an iPhone then you get the results in the following figure: The Browser Definition Test application enables you to submit a user-agent string and display a table of browser capabilities information. The browser definition files contain sample user-agent strings for each browser definition. I got the iPhone user-agent string from the comments in the iphone.browser file. Enumerating Browser Definitions Someone asked in the comments whether or not there is a way to enumerate all of the browser definitions. You can do this if you ware willing to use a little reflection and read a private property. The browser definition files in the config\browsers folder get parsed into a class named BrowserCapabilitesFactory. After you run the aspnet_regbrowsers tool, you can see the source for this class in the config\browser folder by opening a file named BrowserCapsFactory.cs. The BrowserCapabilitiesFactoryBase class has a protected property named BrowserElements that represents a Hashtable of all of the browser definitions. Here's how you can read this protected property and display the ID for all of the browser definitions: var propInfo = typeof(BrowserCapabilitiesFactory).GetProperty("BrowserElements", BindingFlags.NonPublic | BindingFlags.Instance); Hashtable browserDefinitions = (Hashtable)propInfo.GetValue(new BrowserCapabilitiesFactory(), null); foreach (var key in browserDefinitions.Keys) { Response.Write("" + key); } If you run this code using Visual Studio 2008 then you get the following results: You get a huge number of outdated browsers and devices. In all, 449 browser definitions are listed. If you run this code using Visual Studio 2010 then you get the following results: In the case of Visual Studio 2010, all the old browsers and devices have been removed and you get only 19 browser definitions. Conclusion The updated browser definition files included in ASP.NET 4 provide more accurate information for recent browsers and devices. If you would like to test the new browser definitions with different user-agent strings then I recommend that you download the Browser Definition Test project: Browser Definition Test Project

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  • Upgrading to Oracle Enterprise Manager 12c Release 2: Top Tips One Must Know

    - by AnkurGupta
    Recently Oracle announced incremental release of Enterprise Manager 12c called Enterprise Manager 12c Release 2 (EM12c R2) which includes several new exciting features (Press announcement). Right before the official release, we upgraded an internal production site from EM 12c R1 to EM 12c R2 and had an extremely pleasant experience. Let me share few key takeaways as well as few tips from this upgrade exercise. I - Why Should You Upgrade To Enterprise Manager 12c Release 2 While an upgrade is usually recommended primarily to take benefit of the latest features (which is valid for this upgrade as well), I found several other compelling reasons purely from deployment perspective. Standardize your EM deployment:  Enterprise Manager comprises of several different components (OMS, agents, plug-ins, etc) and it might be possible that these are at varied patch levels in your environment. For instance, in case of an environment containing Bundle Patch 1 (customer announcement), there is a good chance that you may not have all the components up-to-date. There are two possible reasons. Bundle Patch 1 involved patching different components (OMS, agents, plug-ins) with multiple one-off patches which may not have been applied to all components yet. Bundle Patch 1 for different platforms were not released together. Which means you may not have got the chance to patch all the components on different platforms. Note: BP1 patches are not mandatory to upgrade to EM12c R2 release EM 12c R2 provides an excellent opportunity to standardize your Cloud Control environment (OMS, repository and agents) and plug-ins to latest versions in single shot. All platform releases are made available simultaneously: For the very first time in the history of EM release, all the platforms were released on day one itself, which means you do not need to wait for platform specific binaries for EM OMS or Agent to perform install or upgrades in a heterogeneous environment. Highly refined and automated process – Upgrade process is by far the smoothest and the cleanest as compared to previous releases of Enterprise manager. Following are the ones that stand out. Automatic Plug-in management – Plug-in upgrade along with new plug-in deployment is supported in upgrade installer wizard which means bulk of the updates to OMS and repository can be done in the same workflow. Saves time and minimizes user inputs. Plug-in Upgrade or Migrate Auto Update: While doing the OMS and repository upgrade, you can use Auto Update screen in Oracle Universal Installer to check for any updates/patches. That will help you to avoid the know issues and will make sure that your upgrade is successful. Allows mass upgrade of EM Agents – A new dedicated menu has been added in the EM console for agent upgrade. Agent upgrade workflow is extremely simple that requires agent name as the only input. ADM / JVMD Manager/Agent upgrade – complete process is supported via UI screens. EM12c R2 Upgrade Guide is much simpler to follow as compared to those for earlier releases. This is attributed to the simpler upgrade process. Robust and Performing Platform: EM12c R2 release not only includes several new features, but also provides a more stable platform which incorporates several fixes and enhancements in the Enterprise Manager framework. II - Few Tips To Remember In my last post (blog link) I shared few tips and tricks from my experience applying the Bundle Patch. Recently I upgraded the same site to EM 12c R2 and found few points that you must take note of, while planning this upgrade. The tips below are also applicable to EM 12c R1 environments that do not have Bundle Patch 1 patches applied. Verify the monitored application certification – Specific targets like E-Business Suite have not yet been certified as managed target in EM 12c R2. Therefore make sure to recheck the Enterprise Manager certification Matrix on My Oracle Support before planning the upgrade. Plan downtime – Because EM 12c R2 is an incremental release of EM 12c, for EM 12c R1 to EM 12c R2 upgrade supports only 1-system upgrade approach, which mean there will be downtime. OMS name change after upgrade – In case of multi OMS environments, additional OMS is renamed after upgrade, which has few implications when you upgrade JVMD and ADP agents on OMS. This is well documented in upgrade guide but make sure you read through all the notes. Upgrading BI Publisher– EM12c R2 is certified with BI Publisher 11.1.1.6.0 only. Therefore in case you are using EM 12c R1 which is integrated with BI Publisher 11.1.1.5.0, you must upgrade the BI Publisher to 11.1.1.6.0. Follow the steps from Advanced Installation and Configuration Guide here. Perform Post upgrade Tasks – Make sure to perform post upgrade steps mentioned in documentation here. These include critical changes that must be done right after upgrade to get the right configuration. For instance Database plug-in should be upgraded to Revision 3 (12.1.0.2.0 [u120804]). Delete old OMS Home – EM12c R1 to EM12c R2 is an out of place upgrade, which means it creates a new oracle home for OMS, plug-ins, etc. Therefore please ensure that You have sufficient extra space for new OMS before starting the upgrade process. You clean up the old OMS home after the upgrade process. Steps are available here. DO NOT remove the agent home on OMS host, because agent is upgraded in-place. If you have standby OMS setup then do look into the steps to upgrade the standby OMS from the upgrade guide before going ahead. Read the right documentation – Make sure to follow the Upgrade guide which provides the most comprehensive information on EM12c R2 upgrade process. Additionally you can refer other resources to get familiar with upgrade concepts. Recorded webcast - Oracle Enterprise Manager Cloud Control 12c Release 2 Installation and Upgrade Overview Presentation - Understanding Enterprise Manager 12.1.0.2 Upgrade We are very excited about this latest release and will look forward to hear back any feedback from your upgrade experience!

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  • Why is Windows Update trying to install an update I don't need?

    - by Oliver Salzburg
    I have a Windows 7 system that currently has a single update pending: Windows Internet Explorer 9 for Windows 7 for x64-based Systems If I try to install the update, Windows Update will: Create a restore point Fail with the error: Code 9C48 Windows Update encountered an error. The event log for the event reads: Installation Failure: Windows failed to install the following update with error 0x80070643: Windows Internet Explorer 9 for Windows 7 for x64-based Systems. If you search the web for that error, there are many other people with the exact same issue. Sadly, I am unable to apply the proposed solutions to my case, because I just installed this system. There is nothing on it, except Windows 7. I installed the system and ran through the updates. I also did the exact same process with this machine several times over the past few days due to a long-term test we just started. I didn't have any problems with any Windows Update on the previous installation runs and I know I didn't do anything different this time because I followed the installation procedures instructions which are to be used during the test. How did this happen and how do I solve it? Further Investigation So, as I always like to do, I ran the update again while running Process Monitor and dug up further details. WindowsUpdate.log First of all, there is a Windows Update log file located at C:\Windows\WindowsUpdate.log which I didn't know about. But I fail to see any significant entry in it, maybe you're more lucky: 2012-04-10 22:46:58:017 956 728 AU AU received approval from Ux for 1 updates 2012-04-10 22:46:58:017 956 728 AU AU setting pending client directive to 'Progress Ux' 2012-04-10 22:46:58:095 956 728 AU BeginInteractiveInstall invoked for Download 2012-04-10 22:46:58:095 956 728 AU Auto-approving update for download, updateId = {B33ACEC1-3265-4D01-9C37-AC0892E95ED9}.100, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0 2012-04-10 22:46:58:095 956 728 AU Auto-approved 1 update(s) for download (for Ux) 2012-04-10 22:46:58:110 956 728 AU UpdateDownloadProperties: 0 download(s) are still in progress. 2012-04-10 22:46:58:110 956 728 AU ############# 2012-04-10 22:46:58:110 956 728 AU ## START ## AU: Download updates 2012-04-10 22:46:58:110 956 728 AU ######### 2012-04-10 22:46:58:110 956 728 AU # Approved updates = 1 2012-04-10 22:46:58:110 956 728 AU AU initiated download, updateId = {B33ACEC1-3265-4D01-9C37-AC0892E95ED9}.100, callId = {35DF928B-B428-4BAC-8C63-55295967EFBB} 2012-04-10 22:46:58:110 956 728 AU Setting AU scheduled install time to 2012-04-11 01:00:00 2012-04-10 22:46:58:110 956 728 AU Successfully wrote event for AU health state:0 2012-04-10 22:46:58:110 956 728 AU Currently showing Progress UX client - so not launching any other client 2012-04-10 22:46:58:110 956 bb8 DnldMgr ************* 2012-04-10 22:46:58:110 956 bb8 DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdatesWuApp] 2012-04-10 22:46:58:110 956 bb8 DnldMgr ********* 2012-04-10 22:46:58:110 956 bb8 DnldMgr * Call ID = {35DF928B-B428-4BAC-8C63-55295967EFBB} 2012-04-10 22:46:58:110 956 bb8 DnldMgr * Priority = 3, Interactive = 1, Owner is system = 0, Explicit proxy = 0, Proxy session id = 1, ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77} 2012-04-10 22:46:58:110 956 bb8 DnldMgr * Updates to download = 1 2012-04-10 22:46:58:110 956 bb8 Agent * Title = Windows Internet Explorer 9 for Windows 7 for x64-based Systems 2012-04-10 22:46:58:110 956 bb8 Agent * UpdateId = {B33ACEC1-3265-4D01-9C37-AC0892E95ED9}.100 2012-04-10 22:46:58:110 956 bb8 Agent * Bundles 1 updates: 2012-04-10 22:46:58:110 956 bb8 Agent * {6D9A90B7-FAF9-4A47-9EFE-A506264873B3}.100 2012-04-10 22:46:58:110 956 bb8 DnldMgr *********** DnldMgr: New download job [UpdateId = {6D9A90B7-FAF9-4A47-9EFE-A506264873B3}.100] *********** 2012-04-10 22:46:58:110 956 728 AU Successfully wrote event for AU health state:0 2012-04-10 22:46:58:110 956 728 AU # Pending download calls = 1 2012-04-10 22:46:58:110 956 728 AU ## RESUMED ## AU: Download update [UpdateId = {B33ACEC1-3265-4D01-9C37-AC0892E95ED9}, succeeded] 2012-04-10 22:46:58:313 956 bb8 Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdatesWuApp] 2012-04-10 22:46:58:313 956 bb8 Agent ************* 2012-04-10 22:46:58:313 956 718 AU ######### 2012-04-10 22:46:58:313 956 718 AU ## END ## AU: Download updates 2012-04-10 22:46:58:313 956 718 AU ############# 2012-04-10 22:46:58:313 956 718 AU Setting AU scheduled install time to 2012-04-11 01:00:00 2012-04-10 22:46:58:313 956 718 AU Successfully wrote event for AU health state:0 2012-04-10 22:46:58:313 956 718 AU Currently showing Progress UX client - so not launching any other client 2012-04-10 22:46:58:313 956 718 AU Successfully wrote event for AU health state:0 2012-04-10 22:46:58:313 956 aac AU Getting featured update notifications. fIncludeDismissed = true 2012-04-10 22:46:58:313 956 aac AU No featured updates available. 2012-04-10 22:47:00:107 956 aac AU BeginInteractiveInstall invoked for Install 2012-04-10 22:47:00:107 956 aac AU Auto-approving update for install, updateId = {B33ACEC1-3265-4D01-9C37-AC0892E95ED9}.100, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0 2012-04-10 22:47:00:107 956 aac AU Auto-approved 1 update(s) for install (for Ux), installType=1 2012-04-10 22:47:00:107 956 aac AU ############# 2012-04-10 22:47:00:107 956 aac AU ## START ## AU: Install updates 2012-04-10 22:47:00:107 956 aac AU ######### 2012-04-10 22:47:00:107 956 aac AU # Initiating manual install 2012-04-10 22:47:00:107 956 aac AU # Approved updates = 1 2012-04-10 22:47:00:107 956 aac AU ## RESUMED ## AU: Installing update [UpdateId = {B33ACEC1-3265-4D01-9C37-AC0892E95ED9}] 2012-04-10 22:47:13:773 2232 9fc Handler : WARNING: Exit code = 0x8024200B 2012-04-10 22:47:13:773 956 718 AU # WARNING: Install failed, error = 0x80070643 / 0x00009C48 2012-04-10 22:47:13:773 2232 9fc Handler ::::::::: 2012-04-10 22:47:13:773 2232 9fc Handler :: END :: Handler: Command Line Install 2012-04-10 22:47:13:773 2232 9fc Handler ::::::::::::: 2012-04-10 22:47:13:851 956 a7c Agent ********* 2012-04-10 22:47:13:851 956 a7c Agent ** END ** Agent: Installing updates [CallerId = AutomaticUpdates] 2012-04-10 22:47:13:851 956 718 AU Install call completed. 2012-04-10 22:47:13:851 956 a7c Agent ************* 2012-04-10 22:47:13:851 956 718 AU # WARNING: Install call completed, reboot required = No, error = 0x00000000 2012-04-10 22:47:13:851 956 718 AU ######### 2012-04-10 22:47:13:851 956 718 AU ## END ## AU: Installing updates [CallId = {FCFF2A5C-25AB-4FB9-AB2B-35C65CCA6A9F}] 2012-04-10 22:47:13:851 956 718 AU ############# 2012-04-10 22:47:13:851 956 718 AU Install complete for all calls, reboot NOT needed 2012-04-10 22:47:13:851 956 718 AU Setting AU scheduled install time to 2012-04-11 01:00:00 2012-04-10 22:47:13:851 956 718 AU Successfully wrote event for AU health state:0 2012-04-10 22:47:13:851 956 498 AU Getting featured update notifications. fIncludeDismissed = true 2012-04-10 22:47:13:851 956 498 AU No featured updates available. 2012-04-10 22:47:14:366 956 168 AU No featured updates notifications to show 2012-04-10 22:47:14:366 956 168 AU UpdateDownloadProperties: 0 download(s) are still in progress. 2012-04-10 22:47:14:366 956 168 AU Triggering Offline detection (non-interactive) 2012-04-10 22:47:14:366 956 168 AU AU setting pending client directive to 'Install Complete Ux' 2012-04-10 22:47:14:366 956 168 AU Changing existing AU client directive from 'Progress Ux' to 'Install Complete Ux', session id = 0x1 2012-04-10 22:47:14:366 956 168 AU Successfully wrote event for AU health state:0 2012-04-10 22:47:14:366 956 b78 AU ############# 2012-04-10 22:47:14:366 956 b78 AU ## START ## AU: Search for updates 2012-04-10 22:47:14:366 956 b78 AU ######### 2012-04-10 22:47:14:366 956 b78 AU ## RESUMED ## AU: Search for updates [CallId = {0198DD3A-D7B0-48F5-A77D-795F8A1BDCE8}] 2012-04-10 22:47:16:097 956 718 AU # 1 updates detected 2012-04-10 22:47:16:097 956 718 AU ######### 2012-04-10 22:47:16:097 956 718 AU ## END ## AU: Search for updates [CallId = {0198DD3A-D7B0-48F5-A77D-795F8A1BDCE8}] 2012-04-10 22:47:16:097 956 718 AU ############# 2012-04-10 22:47:16:097 956 718 AU No featured updates notifications to show 2012-04-10 22:47:16:097 956 718 AU Setting AU scheduled install time to 2012-04-11 01:00:00 2012-04-10 22:47:16:097 956 718 AU Successfully wrote event for AU health state:0 2012-04-10 22:47:16:097 956 718 AU Successfully wrote event for AU health state:0 2012-04-10 22:47:16:113 956 55c AU Getting featured update notifications. fIncludeDismissed = true 2012-04-10 22:47:16:113 956 55c AU No featured updates available. 2012-04-10 22:47:18:780 956 bb8 Report REPORT EVENT: {27479C66-E930-4F9C-AFF2-27EDD76DED8F} 2012-04-10 22:47:13:773+0200 1 182 101 {B33ACEC1-3265-4D01-9C37-AC0892E95ED9} 100 80070643 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Windows Internet Explorer 9 for Windows 7 for x64-based Systems. 2012-04-10 22:47:18:780 956 bb8 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8 2012-04-10 22:47:18:780 956 bb8 Report WER Report sent: 7.5.7601.17514 0x80070643 B33ACEC1-3265-4D01-9C37-AC0892E95ED9 Install 101 Unmanaged 2012-04-10 22:47:18:780 956 bb8 Report CWERReporter finishing event handling. (00000000) WU-IE9-Windows7-x64.exe The actual update that is executed is downloaded and stored at the following location: C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-Windows7-x64.exe Executing that file manually, results in the following error message: IE9_main.log The IE9 installer/updater also creates an own log file located at C:\Windows\IE9_main.log For the update session in question, the installer logged: 00:00.000: ==================================================================== 00:00.016: Started: 2012/04/10 (Y/M/D) 23:10:53.897 (local) 00:00.032: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds) 00:00.063: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-Windows7-x64.exe" 00:00.078: INFO: Setup installer for Internet Explorer: 9.0.8112.16421 00:00.094: INFO: Previous version of Internet Explorer: 9.0.8112.16443 00:00.110: INFO: Checking if iexplore.exe's current version is between 9.0.6001.0... 00:00.125: INFO: ...and 9.1.0.0... 00:00.141: INFO: Maximum version on which to run IEAK branding is: 9.1.0.0... 00:00.156: ERROR: A newer version of Internet Explorer is already installed on the system. 00:00.188: ERROR: Internet Explorer version check failed. 01:03.789: INFO: Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed. 01:03.820: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll 01:03.852: INFO: SQM Upload returned 403 01:03.867: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE978E.tmp 01:03.883: INFO: Unable to remove directory C:\Windows\TEMP\IE978E.tmp, marking for deletion on reboot. 01:03.898: INFO: Released Internet Explorer Installer Mutex Which pretty much confirms what the error message says when executing the update manually; it's simply already installed or even obsolete because a newer version is installed. So, why does it try to keep installing the update? Possible solutions? Uninstalling Windows Internet Explorer 9 and manually installing the cached C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-Windows7-x64.exe will result in the same error after applying all pending updates. Applying the FixIt for the issue You receive “0x80070643” or “0x643” error codes when you try to install .NET Framework updates through Windows Update or Microsoft Updates will not resolve the issue. Applying the suggested solution for the issue Error message when you try to install updates by using the Windows Update or Microsoft Update Web site: "0x80070003" will not resolve the issue. Running the FixIt Automatically diagnose and fix common problems with Windows Update does report having resolved issues with Windows Update, but didn't resolve the issue. Running the FixIt for the issue How to troubleshoot Windows Update or Microsoft Update when you are repeatedly offered an update does not resolve the issue. Neither with normal nor with aggressive settings.

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  • RightNow CX @ OpenWorld: What to Experience

    - by Tony Berk
    We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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  • Does anyone know any good MATLAB code for rumor routing?

    - by Shruti Rattan
    I am looking for a MATLAB code that works for rumor routing. In rumor routing, some N nodes are generated first and randomly one of the nodes generates an 'Agent'. Agent carries the information where it is comming from and what information (like temperature, humidity,etc) is it looking for and what all nodes has it traversed through (basically the path to where it originated). Also another agent is generated by some other node that has some information to share (like temperature or humidity level of an area) to any other node looking for it. Now if the information seeker agent (former) path intersects the path followed by information giving agent (later) and if the information happens to be the same, then the path is made and used for the same information exchange. But there is another problem. The path has to be shortest path available between them depending upon how many intermediate nodes needed to be passed to reach destination node. Now I know its a lot of work but even a little help will be appreciated. Thanks guys

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  • Hyper-V VM's cannot access Host resources, and vice-versa

    - by Agent
    I have several Hyper-V vm's running on this Win2008 R2 Server box, and up until a reboot of the host server, all the VM's were able to access shared folders on the host. Now, they can't even ping the host server. From what I've seen, I need to setup an Internal only network through Virtual Network Manager in Hyper-V. I set this up, then tried to enable the Microsoft Virtual Network Switch Protocol option in this Internal Only NIC, but I get popups saying: Your current selection will also disable the following features: Microsoft virtual network switch protocol Which is absolutely stupid, considering the protocol is what I'm ticking the checkbox to Enable! As of now, on the host, I have 2 NICs: Physical - This NIC on the host machine does have the MVNS protocol enabled Virtual Network Adapter - Created through Hyper-V Virtual Network Manager as an External type of network. Trying to enable MVNS on this NIC also produces the error above. I've tried enabling Client for Microsoft Networks on the physical NIC for IPv6, but everytime I do that, all the VMs lose Internet connectivity and I cannot RDP into them. Anything else I can try?

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  • E2K7: Can't add jounaling mailbox to storage group

    - by Agent
    We just added a new SG to a standalone E2K7 server but Exchange pops an error when we try to enable journaling on it. The journal recipient mailbox was created a while back and as far as we can tell there are no issues with it. It's viewable in the GAL and accessible through OWA. The error is: Set-Mailboxdatabase Error:Obkect "domain.company.com/Journaling/Journal5" could not be found. Please make sure that it was spelled correctly or specify a different object. This Journal5 account is in a child domain (like all the other journaling mailboxes we have attached to other mailbox server SGs). We also tried attaching one of the working journaling mailboxes to this SG but they also popped back the same error. Event log is now showing any errors at all. We are running SP1 on this server. I've tried dismounting/remounting the store and bouncing the IS and SA services but that didn't help any. Any suggestions?

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  • Reinforcement learning toy project

    - by Betamoo
    My toy project to learn & apply Reinforcement Learning is: - An agent tries to reach a goal state "safely" & "quickly".... - But there are projectiles and rockets that are launched upon the agent in the way. - The agent can determine rockets position -with some noise- only if they are "near" - The agent then must learn to avoid crashing into these rockets.. - The agent has -rechargable with time- fuel which is consumed in agent motion - Continuous Actions: Accelerating forward - Turning with angle I need some hints and names of RL algorithms that suit that case.. - I think it is POMDP , but can I model it as MDP and just ignore noise? - In case POMDP, What is the recommended way for evaluating probability? - Which is better to use in this case: Value functions or Policy Iterations? - Can I use NN to model environment dynamics instead of using explicit equations? - If yes, Is there a specific type/model of NN to be recommended? - I think Actions must be discretized, right? I know it will take time and effort to learn such a topic, but I am eager to.. You may answer some of the questions if you can not answer all... Thanks

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  • How to prevent parallel builds per build configuration across multiple Build Agents

    - by vanslly
    I have many build configurations in TeamCity, each servicing a large project. In the past if a build is kicked off the Build Agent could be busy for up to 20min! In order to improve throughput I installed a second Build Agent on the same machine such that if a build run is kicked off by say Build Agent 1 and it is busy for 20min and someone from another project makes a change then Build Agent 2 can do the build for the other project without needing to wait on the current build run to finish. All was well until two successive check-ins resulted in both Build Agents running a build for a single build configuration in parallel. Since some resources are shared, IIS directories & databases, I don't want a single build configuration to run on both Build Agents in parallel. How can I ensure a build isn't triggered if a build is currently running for that build configuration on a different build agent? One way seems to involve environmental variables and ensuring a 50/50 split by Build Agent in terms of build configuration compatibility, but that seems a little clunky.

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  • SQL SERVER – Automation Process Good or Ugly

    - by pinaldave
    This blog post is written in response to T-SQL Tuesday hosted by SQL Server Insane Asylum. The idea of this post really caught my attention. Automation – something getting itself done after the initial programming, is my understanding of the subject. The very next thought was – is it good or evil? The reality is there is no right answer. However, what if we quickly note a few things, then I would like to request your help to complete this post. We will start with the positive parts in SQL Server where automation happens. The Good If I start thinking of SQL Server and Automation the very first thing that comes to my mind is SQL Agent, which runs various jobs. Once I configure any task or job, it runs fine (till something goes wrong!). Well, automation has its own advantages. We all have used SQL Agent for so many things – backup, various validation jobs, maintenance jobs and numerous other things. What other kinds of automation tasks do you run in your database server? The Ugly This part is very interesting, because it can get really ugly(!). During my career I have found so many bad automation agent jobs. Client had an agent job where he was dropping the clean buffers every hour Client using database mail to send regular emails instead of necessary alert related emails The best one – A client used new Missing Index and Unused Index scripts in SQL Agent Job to follow suggestions 100%. Believe me, I have never seen such a badly performing and hard to optimize database. (I ended up dropping all non-clustered indexes on the development server and ran production workload on the development server again, then configured with optimal indexes). Shrinking database is performance killer. It should never be automated. SQL SERVER – Shrinking Database is Bad – Increases Fragmentation – Reduces Performance The one I hate the most is AutoShrink Database. It has given me hard time in my career quite a few times. SQL SERVER – SHRINKDATABASE For Every Database in the SQL Server Automation is necessary but common sense is a must when creating automation. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLServer, T SQL, Technology

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  • Create Outlook Appointments from PowerShell

    - by BuckWoody
    I've been toying around with a script to create a special set of calendar objects in Outlook that show when my SQL Server Agent Jobs are scheduled to run. I haven't finished yet, but I thought I would share the part that creates the Outlook Appointments.I have yet to fill a variable with the start and end times, and then loop through that to create the appointments. I'm thinking I'll make the script below into a function, and feed it those variables in a loop. The script below creates a whole new Calendar Folder in Outlook called "SQL Server Agent Jobs". I also use categories quite a bit, so you'll see that too. Caution: If you plan to play with this script, do it on an isolated workstation, not on your "regular" Outlook calendar. Otherwise, you'll have lots of appointments in there that you don't care about!  # Add a new calendar item to a new Outlook folder called "SQL Server Agent Jobs" $outlook = new-object -com Outlook.Application $calendar = $outlook.Session.folders.Item(1).Folders.Item("SQL Server Agent Jobs") $appt = $calendar.Items.Add(1) # == olAppointmentItem $appt.Start = [datetime]"03/11/2010 11:00" $appt.End = [datetime]"03/11/2009 12:00" $appt.Subject = "JobName" $appt.Location = "ServerName" $appt.Body = "Job Details" $appt.Categories = "SQL server Agent Job" $appt.Save()   Script Disclaimer, for people who need to be told this sort of thing: Never trust any script, including those that you find here, until you understand exactly what it does and how it will act on your systems. Always check the script on a test system or Virtual Machine, not a production system. All scripts on this site are performed by a professional stunt driver on a closed course. Your mileage may vary. Void where prohibited. Offer good for a limited time only. Keep out of reach of small children. Do not operate heavy machinery while using this script. If you experience blurry vision, indigestion or diarrhea during the operation of this script, see a physician immediately.   Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

    - by Tuula Fai
    The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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  • What is the best way to reduce code and loop through a hierarchial commission script?

    - by JM4
    I have a script which currently "works" but is nearly 3600 lines of code and makes well over 50 database calls within a single script. From my experience, there is no way to really "loop" the script and minimize it because each call to the database is a subquery of the ones before based on referral ids. Perhaps I can give a very simple example of what I am trying to accomplish and see if anybody has experience with something similar. In my example, there are three tables: Table 1 - Sellers ID | Comm_level | Parent ----------------------------------- 1 | 4 | NULL 2 | 3 | 1 3 | 2 | 1 4 | 2 | 2 5 | 2 | 2 6 | 1 | 3 Where ID is the id of one of our sales agents, comm_level will determine what his commission percentage is for each product he sells, parent indicates the ID for whom recruited that particular agent. In the example above, 1 is the top agent, he recruited two agents, 2 and 3. 2 recruited two agents, 4 and 5. 3 recruited one agent, 6. NOTE: An agent can NEVER recruit anybody equal to or higher than their own level. Table 2 - Commissions Level | Item 1 | Item 2 | Item 3 ----------------------------------------------------- 4 | .5 | .4 | .3 3 | .45 | .35 | .25 2 | .4 | .3 | .2 1 | .35 | .25 | .15 This table lays out the commission percentages for each agent based on their actual comm_level (if an agent is at a level 4, he will receive 50% on every item 1 sold, 40% on every item 2, 30% on every item 3 and so on. Table 3 - Items Sold ID | Item --------------------- 4 | item_1 4 | item_2 1 | item_1 2 | item_3 6 | item_2 1 | item_3 This table pairs the actual item sold with the seller who sold the item. When generating the commission report, calculating individual values is very simple. Calculating their commission based on their sub_sellers however is very difficult. In this example, Seller ID 1 gets a piece of every single item sold. The commission percentages indicate individual sales or the height of their commission. For example: When seller ID 6 sold one of item_2 above, the tree for commissions will look like the following: -ID 6 - 25% of cost(item_1) -ID 3 - 5% of cost(item_1) - (30% is his comm - 25% comm of seller id 6) -ID 1 - 10% of cost(item_1) - (40% is his comm - 30% of seller id 3) This must be calculated for every agent in the system from the top down (hence the DB calls within while loops throughout my enormous script). Anybody have a good suggestion or samples they may have used in the past?

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  • EM12c Release 4: New Compliance features including DB STIG Standard

    - by DaveWolf
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Enterprise Manager’s compliance framework is a powerful and robust feature that provides users the ability to continuously validate their target configurations against a specified standard. Enterprise Manager’s compliance library is filled with a wide variety of standards based on Oracle’s recommendations, best practices and security guidelines. These standards can be easily associated to a target to generate a report showing its degree of conformance to that standard. ( To get an overview of  Database compliance management in Enterprise Manager see this screenwatch. ) Starting with release 12.1.0.4 of Enterprise Manager the compliance library will contain a new standard based on the US Defense Information Systems Agency (DISA) Security Technical Implementation Guide (STIG) for Oracle Database 11g. According to the DISA website, “The STIGs contain technical guidance to ‘lock down’ information systems/software that might otherwise be vulnerable to a malicious computer attack.” In essence, a STIG is a technical checklist an administrator can follow to secure a system or software. Many US government entities are required to follow these standards however many non-US government entities and commercial companies base their standards directly or partially on these STIGs. You can find more information about the Oracle Database and other STIGs on the DISA website. The Oracle Database 11g STIG consists of two categories of checks, installation and instance. Installation checks focus primarily on the security of the Oracle Home while the instance checks focus on the configuration of the running database instance itself. If you view the STIG compliance standard in Enterprise Manager, you will see the rules organized into folders corresponding to these categories. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 -"/ /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The rule names contain a rule ID ( DG0020 for example ) which directly map to the check name in the STIG checklist along with a helpful brief description. The actual description field contains the text from the STIG documentation to aid in understanding the purpose of the check. All of the rules have also been documented in the Oracle Database Compliance Standards reference documentation. In order to use this standard both the OMS and agent must be at version 12.1.0.4 as it takes advantage of several features new in this release including: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Agent-Side Compliance Rules Manual Compliance Rules Violation Suppression Additional BI Publisher Compliance Reports /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Agent-Side Compliance Rules Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Agent-side compliance rules are essentially the result of a tighter integration between Configuration Extensions and Compliance Rules. If you ever created customer compliance content in past versions of Enterprise Manager, you likely used Configuration Extensions to collect additional information into the EM repository so it could be used in a Repository compliance rule. This process although powerful, could be confusing to correctly model the SQL in the rule creation wizard. With agent-side rules, the user only needs to choose the Configuration Extension/Alias combination and that’s it. Enterprise Manager will do the rest for you. This tighter integration also means their lifecycle is managed together. When you associate an agent-side compliance standard to a target, the required Configuration Extensions will be deployed automatically for you. The opposite is also true, when you unassociated the compliance standard, the Configuration Extensions will also be undeployed. The Oracle Database STIG compliance standard is implemented as an agent-side standard which is why you simply need to associate the standard to your database targets without previously deploying the associated Configuration Extensions. You can learn more about using Agent-Side compliance rules in the screenwatch Using Agent-Side Compliance Rules on Enterprise Manager's Lifecycle Management page on OTN. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Manual Compliance Rules Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} There are many checks in the Oracle Database STIG as well as other common standards which simply cannot be automated. This could be something as simple as “Ensure the datacenter entrance is secured.” or complex as Oracle Database STIG Rule DG0186 – “The database should not be directly accessible from public or unauthorized networks”. These checks require a human to perform and attest to its successful completion. Enterprise Manager now supports these types of checks in Manual rules. When first associated to a target, each manual rule will generate a single violation. These violations must be manually cleared by a user who is in essence attesting to its successful completion. The user is able to permanently clear the violation or give a future date on which the violation will be regenerated. Setting a future date is useful when policy dictates a periodic re-validation of conformance wherein the user will have to reperform the check. The optional reason field gives the user an opportunity to provide details of the check results. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Violation Suppression There are situations that require the need to permanently or temporarily suppress a legitimate violation or finding. These include approved exceptions and grace periods. Enterprise Manager now supports the ability to temporarily or permanently suppress a violation. Unlike when you clear a manual rule violation, suppression simply removes the violation from the compliance results UI and in turn its negative impact on the score. The violation still remains in the EM repository and can be accounted for in compliance reports. Temporarily suppressing a violation can give users a grace period in which to address an issue. If the issue is not addressed within the specified period, the violation will reappear in the results automatically. Again the user may enter a reason for the suppression which will be permanently saved with the event along with the suppressing user ID. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Additional BI Publisher compliance reports As I am sure you have learned by now, BI Publisher now ships and is integrated with Enterprise Manager 12.1.0.4. This means users can take full advantage of the powerful reporting engine by using the Oracle provided reports or building their own. There are many new compliance related reports available in 12.1.0.4 covering all aspects including the association status, library as well as summary and detailed results reports.  10 New Compliance Reports Compliance Summary Report Example showing STIG results Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Conclusion Together with the Oracle Database 11g STIG compliance standard these features provide a complete solution for easily auditing and reporting the security posture of your Oracle Databases against this well known benchmark. You can view an overview presentation and demo in the screenwatch Using the STIG Compliance Standard on Enterprise Manager's Lifecycle Management page on OTN. Additional EM12c Compliance Management Information Compliance Management - Overview ( Presentation ) Compliance Management - Custom Compliance on Default Data (How To) Compliance Management - Custom Compliance using SQL Configuration Extension (How To) Compliance Management - Customer Compliance using Command Configuration Extension (How To)

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