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• Top 20 Daily Deal Sites In India

  - by Damodhar

  If you have never heard of Groupon recently, you probably are not working in the tech industry because it is all over the blogosphere. After all, growing from zero to US$1.35 billion valuation in 18 months is pretty AMAZING. Inspired by this, the following bunch of Groupon clone’s are already rising in India. Definitely this business model is emerging and changes the way online shopping happens in India. SnapDeal SnapDeal features a Best deals Coupons at an unbeatable price on the best stuff to do, see, eat, and buy in our city. It provides vouchers and discounts in all the major cities like Delhi, Mumbai, Chennai and Bangalore. KhojGuru Exclusive Discount coupons from hundreds of brands and retailers. These discounts can be easily downloaded as an SMS on to the mobile phone or their print out can be taken. MyDala A platform which gets us great deals in our city.Leveraging the “power of group buying”. Group buying happens when like minded people come together to get deals that we can never get on our own as individuals. SoSasta Great place which would not only tell us about the hidden treasures of our city — but also made them affordable to us at the end of the month. DealsAndYou Deals and You is a group buying portal that features a daily deal on the best stuff in some of India’s leading cities. AajKaCatch Its concept is to provide you the most unique, useful and qualitative product at a very low price. So you can now shop without the hassles of clustered products. BindassBargain Bindaas Bargain offers a new deal every day! Great stuff ranging from cool gadgets, home theatres, luxury watches, smash games. MasthiDeals It get you a great deal on a great stuff to do, eat, buy or see in your city. They have a team of about 25 wonderful people working in Chennai office working side by side with folks in MasthiDeal’s other cities. Koovs Founded by a team of IIT alumni who have brought in their expertise from the internet industry. Koovs is a Bangalore based start up and one point solution for all your desires. Taggle It brings you a variety of offers from some of the most respected brands in the country.This website uses collective buying to create a win-win for local businesses and their customers. BuzzInTown Buzzintown.com is a portal owned by Wortal Inc. There are a US headquartered company, with a presence pan-India through their India subsidiary, managed by a vastly experienced set of global leaders from the media, entertainment and technology industries. BuyThePrice It lines up the best win – win deals for both consumers and vendors and also ensures that each of the orders are dispatched in the shortest time possible. 24HoursLoot 24hoursLoot is an online store for selling a new t-shirt (sometime other products) everyday at deep discounted price in limited quantity/stock. DealMagic Customers get exposure to the best their city has to offer, at unbeatable prices (50-90% off).  We never feature more than one business on our website on any given day, so we have to be very very selective on who gets featured. Dealivore ICUMI Technologies Pvt Ltd is the company operating the Dealivore service. Founded in December 2009, ICUMI is privately owned and funded. LootMore An online store that exclusively focuses on selling cool quality stuff at cheap prices. Here you’ll always find the latest and greatest brands at prices you can afford. Foodome The deals features the best coupons at an unbeatable price on restaurants, fine dining on where to spend your birthday party.They provide coupon only in Chennai as of now. Top Online Shopping Sites- Nation Wide ebay.in eBay is The World’s Online Marketplace, enabling trade on a local, national and international basis. With a diverse and passionate community of individuals and small businesses, eBay offers an online platform where millions of items are traded each day. FutureBazzar Future Group, led by its founder and Group CEO, Mr. Kishore Biyani, is one of India’s leading business houses with multiple businesses spanning across the consumption space. TradeUs Launched in July 2009 and in a short span of time it has turned into one of India’s foremost shopping portals setting the Indian e-commerce abode aflame. BigShoeBazzar (BSB) is the largest online authorized shoe store in South Asia. Croma Promoted by Infiniti Retail Ltd, a 100% subsidiary of Tata Sons.One of the world’s leading retailers, ensuring that you buy nothing but the best. This article titled,Top 20 Daily Deal Sites In India, was originally published at Tech Dreams. Grab our rss feed or fan us on Facebook to get updates from us.

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• Mobile HCM: It’s not the future, it is right now

  - by Natalia Rachelson

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Steve Boese, Director Product Strategy, Oracle I’ll bet you reached for your iPhone or Android or BlackBerry and took a quick look at email or Facebook or last night’s text messages before you even got out of bed this morning. Come on, admit it, it’s ok, you are among friends here. See, feel better now? But seriously, the incredible growth and near-ubiquity of increasingly powerful, capable, and for many of us, essential in our daily lives mobile devices has profoundly changed the way we communicate, consume information, socialize, and more and more, conduct business and get our work done. And if you doubt that profound change has happened, just think for a moment about the last time you misplaced your iPhone.  The shivers, the cold sweats, the panic... We have all been there. And indeed your personal experiences with mobile technology echoes throughout the world - here are a few data points to consider: Market research firm IDC estimates 1.8 billion mobile phones will be shipped in 2012. A recent Pew study reports 46% of Americans own a smartphone of some kind. And finally in the USA, ownership of tablets like the iPad has doubled from 10% to 19% in the last year. So truly for the Human Resources leader, the question is no longer, ‘Should HR explore ways to exploit mobile devices and their always-on nature to better support and empower the modern workforce?’, but rather ‘How can HR best take advantage of smartphone and tablet capability to provide information, enable transactions, and enhance decision making?’. Because even though moving HCM applications to mobile devices seems inherently logical given today’s fast-moving and mobile workforces, and its promise to deliver incredible value to the organization, HR leaders also have to consider many factors before devising their Mobile HCM strategy and embarking on mobile HR technology projects. Here are just some of the important considerations for HR leaders as you build your strategies and evaluate mobile HCM solutions: Does your organization provide mobile devices to the workforce today, and if so, will the current set of deployed devices have the necessary capability and ecosystems to support your mobile HCM initiatives? Will you allow workers to use or bring their own mobile devices, (commonly abbreviated as ‘BYOD’), and if so are your IT and Security organizations in agreement and capable of supporting that strategy? Do you know which workers need access to mobile HCM applications? Often mobile HCM capability flows down in an organization, with executives and other ‘road-warrior’ types having the most immediate needs, followed by field sales staff, project managers, and even potential job candidates. But just as an organization will have to spend time understanding ‘who’ should have access to mobile HCM technology, the ‘what’ of the way the solutions should be deployed to these groups will also vary. What works and makes sense for the executive, (company-wide dashboards and analytics on an iPad), might not be as relevant for a retail store manager, (employee schedules, location-level sales and inventory data, transaction approvals, etc.). With Oracle Fusion HCM, we are taking an approach to mobile HR that encompasses not just the mobile solution needs for the various types of worker, but also incorporates the fundamental attributes of great mobile applications - the ability to support end-to-end transactions, apps that respond with lightning-fast speed, with functions that are embedded in a worker’s daily activities, and features that can be mashed-up easily with other business areas like Finance and CRM. Finally, and perhaps most importantly for the Oracle Fusion HCM team, delivering mobile experiences that truly enhance, enable, and empower the mobile workforce, and deliver on the design mantras of the best-in-class consumer applications, continues to shape and drive design decisions. Mobile is no longer the future, it is right now, and the cutting-edge HR leader of today will need to consider how mobile fits her HCM technology strategy from here on out. You can learn more about our ideas and plans for Oracle Fusion HCM mobile solutions at https://fusiontap.oracle.com/.

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• Building a Distributed Commerce Infrastructure in the Cloud using Azure and Commerce Server

  - by Lewis Benge

  One of the biggest questions I routinely get asked is how scalable Commerce Server is. Of course the text book answer is the product has been around for 10 years, powers some of the largest e-Commerce websites in the world, so it scales horizontally extremely well. One argument however though is what if you can't predict the growth of demand required of your Commerce Platform, or need the ability to scale up during busy seasons such as Christmas for a retail environment but are hesitant on maintaining the infrastructure on a year-round basis? The obvious answer is to utilise the many elasticated cloud infrastructure providers that are establishing themselves in the ever-growing market, the problem however is Commerce Server is still product which has a legacy tightly coupled dependency on Windows and IIS components. Commerce Server 2009 codename "R2" however introduced to the concept of an n-tier deployment of Microsoft Commerce Server, meaning you are no longer tied to core objects API but instead have serializable Commerce Entity objects, and business logic allowing for Commerce Server to now be built into a WCF-based SOA architecture. Presentation layers no-longer now need to remain on the same physical machine as the application server, meaning you can now build the user experience into multiple-technologies and host them in multiple places – leveraging the transport benefits that a WCF service may bring, such as message queuing, security, and multiple end-points. All of this logic will still need to remain in your internal infrastructure, for two reasons. Firstly cloud based computing infrastructure does not support PCI security requirements, and secondly even though many of the legacy Commerce Server dependencies have been abstracted away within this version of the application, it is still not a fully supported to be deployed exclusively into the cloud. If you do wish to benefit from the scalability of the cloud however, you can still achieve a great Commerce Server and Azure setup by utilising both the Azure App Fabric in terms of the service bus, and authentication services and Windows Azure to host any online presence you may require. The architecture would be something similar to this: This setup would allow you to construct your Commerce Services as part of your on-site infrastructure. These services would contain all of the channels custom business logic, and provide the overall interface back into the underlying Commerce Server components. It would be recommended that services are constructed around the specific business domain of the application, which based on your business model would usually consist of separate services around Catalogue, Orders, Search, Profiles, and Marketing. The App Fabric service bus is then used to abstract and aggregate further the services, making them available to the cloud and subsequently secured by App Fabrics authentication services. These services are now available for consumption by any client, using any supported technology – not just .NET. Thus meaning you are now able to construct apps for IPhone, integrate with Java based POS Devices, and any many other potential uses. This aggregation is useful, and forms the basis of the further strategy around diversifying and enhancing the e-Commerce experience, but also provides the foundation for the scalability we want to gain from utilising a cloud-based application platform. The Windows Azure application platform is Microsoft solution to benefiting from the true economies of scale in terms of the elasticity of the cloud. Just before the launch of the Azure Platform – Domino's pizza actually managed to run their whole SuperBowl operation from the scalability of Windows Azure, and simply switching back to their traditional operation the next day with no residual infrastructure costs. The platform also natively can subscribe to services and messages exposed within the AppFabric service bus, making it an ideal solution to build and deploy a presentation layer which will need to support of scalable infrastructure – such as a high demand public facing e-Commerce portal, or a promotion element of a brand. Windows Azure has excellent support for ASP.NET, including its own caching providers meaning expensive operations such as catalogue queries can persist in memory on the application server, reducing the demand on internal infrastructure and prioritising it for more business critical operations such as receiving orders and processing payments. Windows Azure also supports other languages too, meaning utilising this approach you can technically build a Commerce Server presentation layer in Java, PHP, or Ruby – or equally in ASP.NET or Silverlight without having to change any of the underlying business or Commerce Server implementation. This SOA-style architecture is one of the primary differentiators for Commerce Server as a product in the e-Commerce market, and now with the introduction of a WCF capability in Commerce Server 2009/2009 R2 the opportunities for extensibility of the both the user experience, and integration into third parties, are drastically increased, all with no effect to the underlying channel logic. So if you are looking at deployment options for your e-Commerce application to help support demand in a cost effective way. I would highly recommend you consider looking at Windows Azure, and if you have any questions in-particular about this style of deployment, please feel free to get in touch!

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• SQLAuthority News – A Real Story of Book Getting ‘Out of Stock’ to A 25% Discount Story Available

  - by pinaldave

  As many of my readers may know, I have recently written a few books.  Right now I’d like to talk about SQL Server Interview Questions and Answers (http://bit.ly/sqlinterviewbook ), my newest release. What inspired me to write this book was similar to my motivations for my previous titles – I wanted to help people understand SQL Server concepts and ace interview questions so that they could get a great job they love, as much as I love my own job. If you are new to SQL Server, don’t think I left you out of my book writing efforts. If you are new to the subject or have not had to deal with SQL Server in a long time, this book is perfect for someone who wants or needs a last minute refresher. If you are facing an upcoming interview and want to impress your future bosses, this book is perfect for getting you up to speed in a short time. However, if you are already an expert, you will still find a lot to learn and many pointers and suggestions that go deep into the subject. As I said before, I wrote this book in order to help my community, and I certainly hoped that this book would become popular. However, we decided to print a very limited number of copies to begin with. We did not think that it would sell out since much of the information is available for free online. We could not have been more wrong! We incorrectly estimated what people wanted. We did not realize that there is still a need and an interest for structured learning. So, with great reservations, we printed quite a large number of copies – and it still ran out in 36 hours! We got call from the online store with a request for more copies within 12 hours. But we had printed only as many as we had sent them. There were no extra copies. We finally talked to the printer to get more copies. However, due to festivals and holidays the copies could not be shipped to the online retailer for two days. We knew for sure that they were going to be out of the book for 48 hours. 48 hours – this was very difficult as the book was very highly anticipated. Many people wanted to buy this book quickly, and receive it soon in order to meet a deadline or to study for an upcoming test of their knowledge. But now this book was out of stock on the retail store. The way the online store works is that if the Indian-priced book is not there they list the US version of the book so that buyers will not be disappointed. The problem was that the US price of the book is three times more than the Indian price – which means one has to pay three times as much to buy this book instead of the previous very low price. We received a lot of communication on this subject, here are some examples: We are now businessmen and only focusing on money Why has the price tripled in 36 hours Why we are not honest with the price If the prices will ever come down And some of the letters we cannot post here! Well, finally after 48 hours the Indian stock was finally available online. Thanks to our printer who worked day and night to get all the copies printed. He divided the complete stock in two parts. The first part they sent immediately to online retailer  and the second part they kept with them to sell. Finally, the online retailer got them online promptly as well, and the price returned to normal. Our book once again got in business and became the eighth most popular new release in 36 hours. We appreciate your love and support. Without all of your interest and love we would have never come this far and the book would not be so successful. After thinking about all your support and how patient you were with our online troubles, the online retailer has decided to give an extra 25% discount for a limited time only. I think the 48 hours when the book was out of stock were very horrible and stressful and I’d like to apologize to my loyal readers for the mishap. I hope that the 25% off is enough to sooth any remaining hurt feelings, and that everyone will continue to learn and discover things in the book. Once again thank you so much and I truly hope that you all enjoy reading the book as much as I enjoyed writing it. My book SQL Server Interview Questions and Answers is available now. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: About Me, Pinal Dave, PostADay, SQL, SQL Authority, SQL Interview Questions and Answers, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Book Review, SQLAuthority News, T SQL, Technology

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• Big Data – Role of Cloud Computing in Big Data – Day 11 of 21

  - by Pinal Dave

  In yesterday’s blog post we learned the importance of the NewSQL. In this article we will understand the role of Cloud in Big Data Story What is Cloud? Cloud is the biggest buzzword around from last few years. Everyone knows about the Cloud and it is extremely well defined online. In this article we will discuss cloud in the context of the Big Data. Cloud computing is a method of providing a shared computing resources to the application which requires dynamic resources. These resources include applications, computing, storage, networking, development and various deployment platforms. The fundamentals of the cloud computing are that it shares pretty much share all the resources and deliver to end users as a service.  Examples of the Cloud Computing and Big Data are Google and Amazon.com. Both have fantastic Big Data offering with the help of the cloud. We will discuss this later in this blog post. There are two different Cloud Deployment Models: 1) The Public Cloud and 2) The Private Cloud Public Cloud Public Cloud is the cloud infrastructure build by commercial providers (Amazon, Rackspace etc.) creates a highly scalable data center that hides the complex infrastructure from the consumer and provides various services. Private Cloud Private Cloud is the cloud infrastructure build by a single organization where they are managing highly scalable data center internally. Here is the quick comparison between Public Cloud and Private Cloud from Wikipedia:   Public Cloud Private Cloud Initial cost Typically zero Typically high Running cost Unpredictable Unpredictable Customization Impossible Possible Privacy No (Host has access to the data Yes Single sign-on Impossible Possible Scaling up Easy while within defined limits Laborious but no limits Hybrid Cloud Hybrid Cloud is the cloud infrastructure build with the composition of two or more clouds like public and private cloud. Hybrid cloud gives best of the both the world as it combines multiple cloud deployment models together. Cloud and Big Data – Common Characteristics There are many characteristics of the Cloud Architecture and Cloud Computing which are also essentially important for Big Data as well. They highly overlap and at many places it just makes sense to use the power of both the architecture and build a highly scalable framework. Here is the list of all the characteristics of cloud computing important in Big Data Scalability Elasticity Ad-hoc Resource Pooling Low Cost to Setup Infastructure Pay on Use or Pay as you Go Highly Available Leading Big Data Cloud Providers There are many players in Big Data Cloud but we will list a few of the known players in this list. Amazon Amazon is arguably the most popular Infrastructure as a Service (IaaS) provider. The history of how Amazon started in this business is very interesting. They started out with a massive infrastructure to support their own business. Gradually they figured out that their own resources are underutilized most of the time. They decided to get the maximum out of the resources they have and hence  they launched their Amazon Elastic Compute Cloud (Amazon EC2) service in 2006. Their products have evolved a lot recently and now it is one of their primary business besides their retail selling. Amazon also offers Big Data services understand Amazon Web Services. Here is the list of the included services: Amazon Elastic MapReduce – It processes very high volumes of data Amazon DynammoDB – It is fully managed NoSQL (Not Only SQL) database service Amazon Simple Storage Services (S3) – A web-scale service designed to store and accommodate any amount of data Amazon High Performance Computing – It provides low-tenancy tuned high performance computing cluster Amazon RedShift – It is petabyte scale data warehousing service Google Though Google is known for Search Engine, we all know that it is much more than that. Google Compute Engine – It offers secure, flexible computing from energy efficient data centers Google Big Query – It allows SQL-like queries to run against large datasets Google Prediction API – It is a cloud based machine learning tool Other Players Besides Amazon and Google we also have other players in the Big Data market as well. Microsoft is also attempting Big Data with the Cloud with Microsoft Azure. Additionally Rackspace and NASA together have initiated OpenStack. The goal of Openstack is to provide a massively scaled, multitenant cloud that can run on any hardware. Thing to Watch The cloud based solutions provides a great integration with the Big Data’s story as well it is very economical to implement as well. However, there are few things one should be very careful when deploying Big Data on cloud solutions. Here is a list of a few things to watch: Data Integrity Initial Cost Recurring Cost Performance Data Access Security Location Compliance Every company have different approaches to Big Data and have different rules and regulations. Based on various factors, one can implement their own custom Big Data solution on a cloud. Tomorrow In tomorrow’s blog post we will discuss about various Operational Databases supporting Big Data. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• Verizon Wireless Supports its Mission-Critical Employee Portal with MySQL

  - by Bertrand Matthelié

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Verizon Wireless, the #1 mobile carrier in the United States, operates the nation’s largest 3G and 4G LTE network, with the most subscribers (109 millions) and the highest revenue ($70.2 Billion in 2011). Verizon Wireless built the first wide-area wireless broadband network and delivered the first wireless consumer 3G multimedia service in the US, and offers global voice and data services in more than 200 destinations around the world. To support 4.2 million daily wireless transactions and 493,000 calls and emails transactions produced by 94.2 million retail customers, Verizon Wireless employs over 78,000 employees with area headquarters across the United States. The Business Challenge Seeing the stupendous rise in social media, video streaming, live broadcasting…etc which redefined the scope of technology, Verizon Wireless, as a technology savvy company, wanted to provide a platform to its employees where they could network socially, view and host microsites, stream live videos, blog and provide the latest news. The IT team at Verizon Wireless had abundant experience with various technology platforms to support the huge number of applications in the company. However, open-source products weren’t yet widely used in the organization and the team had the ambition to adopt such technologies and see if the architecture could meet Verizon Wireless’ rigid requirements. After evaluating a few solutions, the IT team decided to use the LAMP stack for Vzweb, its mission-critical, 24x7 employee portal, with Drupal as the front end and MySQL on Linux as the backend, and for a few other internal websites also on MySQL. The MySQL Solution Verizon Wireless started to support its employee portal, Vzweb, its online streaming website, Vztube, and internal wiki pages, Vzwiki, with MySQL 5.1 in 2010. Vzweb is the main internal communication channel for Verizon Wireless, while Vztube hosts important company-wide webcasts regularly for executive-level announcements, so both channels have to be live and accessible all the time for its 78,000 employees across the United States. However during the initial deployment of the MySQL based Intranet, the application experienced performance issues. High connection spikes occurred causing slow user response time, and the IT team applied workarounds to continue the service. A number of key performance indexes (KPI) for the infrastructure were identified and the operational framework redesigned to support a more robust website and conform to the 99.985% uptime SLA (Service-Level Agreement). The MySQL DBA team made a series of upgrades in MySQL: Step 1: Moved from MyISAM to InnoDB storage engine in 2010 Step 2: Upgraded to the latest MySQL 5.1.54 release in 2010 Step 3: Upgraded from MySQL 5.1 to the latest GA release MySQL 5.5 in 2011, and leveraging MySQL Thread Pool as part of MySQL Enterprise Edition to scale better After making those changes, the team saw a much better response time during high concurrency use cases, and achieved an amazing performance improvement of 1400%! In January 2011, Verizon CEO, Ivan Seidenberg, announced the iPhone launch during the opening keynote at Consumer Electronic Show (CES) in Las Vegas, and that presentation was streamed live to its 78,000 employees. The event was broadcasted flawlessly with MySQL as the database. Later in 2011, Hurricane Irene attacked the East Coast of United States and caused major life and financial damages. During the hurricane, the team directed more traffic to its west coast data center to avoid potential infrastructure damage in the East Coast. Such transition was executed smoothly and even though the geographical distance became longer for the East Coast users, there was no impact in the performance of Vzweb and Vztube, and the SLA goal was achieved. “MySQL is the key component of Verizon Wireless’ mission-critical employee portal application,” said Shivinder Singh, senior DBA at Verizon Wireless. “We achieved 1400% performance improvement by moving from the MyISAM storage engine to InnoDB, upgrading to the latest GA release MySQL 5.5, and using the MySQL Thread Pool to support high concurrent user connections. MySQL has become part of our IT infrastructure, on which potentially more future applications will be built.” To learn more about MySQL Enterprise Edition, Get our Product Guide.

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• What Will Happen to Real Estate Leases when Operating Leases are Gone?

  - by Theresa Hickman

  Many people are concerned about what will happen to real estate leases when FASB and IASB abolish operating leases. They plan to unveil the proposed standards on treating leases this summer as part of the convergence project but no "finalized ruling" is expected for at least a year because it will need to get formal consensus from many players, such as the SEC, American Association of Investors, Congress, the Big Four, American Associate of Realtors, the international equivalents of these, etc. If your accounting is a bit rusty, an Operating Lease is where you lease equipment or some asset for a shorter period than the actual (expected) life of the asset and then give the asset back while it still has some useful life in it. (Think leasing a car). Because an Operating Lease does not contain any of the provisions that would qualify it as a Capital Lease, the lease is not treated as a sale or purchase and hits the lessee's rental expense and the lessor's revenue. So it all stays on the P&L (assuming no prepayments are made). Capital Leases, on the other hand, hit lessee's and lessor's balance sheets because the asset is treated as a sale. (I'm ignoring interest and depreciation here to emphasize my point). Question: What will happen to real estate leases when Operating Leases go away and how will Oracle Financials address these changes? Before I attempt to address these questions, here's a real-life example to expound on some of the issues: Let's say a U.S. retailer leases a store in a mall for 15 years. Under U.S. GAAP, the lease is considered an operating or expense lease. Will that same lease be considered a capital lease under IFRS? Real estate leases are supposedly going to be capitalized under IFRS. If so, will everyone need to change all leases from operating to capital? Or, could we make some adjustments so we report the lease as an expense for operations reporting but capitalize it for SEC reporting? Would all aspects of the lease be capitalized, or would some line items still be expensed? For example, many retail store leases are defined to include (1) the agreed-to rent amount; (2) a negotiated increase in base rent, e.g., maybe a 5% increase in Year 5; (3) a sales rent component whereby the retailer pays a variable additional amount based on the sales generated in the prior month; (4) parking lot maintenance fees. Would the entire lease be capitalized, or would some portions still be expensed? To help answer these questions, I met up with our resident accounting expert and walking encyclopedia, Seamus Moran. Here's what he had to say: Oracle is aware of the potential changes specific to reporting/capitalization of real estate leases; i.e., we are aware that FASB and IASB have identified real estate leases as one of the areas for standards convergence. Oracle stays apprised of the on-going convergence through our domain expertise staff, our relationship with customers, our market awareness, and, of course, our relationships with the Big 4. This is part of our normal process with respect to regulatory compliance worldwide. At this time, Oracle expects that the standards convergence committee will make a recommendation about reporting standards for real estate leases in about a year. Following typical procedures, we also expect that the recommendation will be up for review for a year, and customers will then need to start reporting to the new standard about a year after that. So that means we would expect the first customer to report under the new standard in maybe 3 years. Typically, after the new standard is finalized and distributed, we find that our customers then begin to evaluate how they plan to meet the new standard. And through groups like the Customer Advisory Boards (CABs), our customers tell us what kind of product changes are needed in order to satisfy their new reporting requirements. Of course, Oracle is also working with the Big 4 and Accenture and other implementers in order to ascertain that these recommended changes will indeed meet new reporting standards. So the best advice we can offer right now is, stay apprised of the standards convergence committee; know that Oracle is also staying abreast of developments; get involved with your CAB so your voice is heard; know that Oracle products continue to be GAAP compliant, and we will continue to maintain that as our standard. But exactly what is that "standard"--we need to wait on the standards convergence committee. In a nut shell, operating leases will become either capital leases or month to month rentals, but it is still too early, too political and too uncertain to call out at this point.

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• Windows Phone 7 Review &ndash; Part 1: LG Quantum

  - by Nikita Polyakov

  As many of my fellow geeks, I ran out and got a retail windows Phone 7 on the first day. Just had to have it :) I’ve had the developer prototypes in my hands for previous 3 months on and off, so I finally wanted to have one I call my own. I’ve rushed the Launch   I’ve checked out both AT&T and T-Mobile offerings on day 1 and decided on a Samsung Focus. Great screen, super light and thin. If you don’t believe me that this phone can compete with the best of the non-Phone 7 offerings - get it in your hand to compare for yourself. I have to say that even though the on-screen keyboard on Windows Phone 7 is one of the best, the amount of text I write on my phone and my expectation of how long that takes for a short reply are very high. Also the phone being so slick and sexy did not feel solid or confident in my hand or pocket. As the dust settled   Arrives the LG Quantum – now on AT&T and worldwide. First impression of the softer plastic, the back battery cover is solid metal - the entire phone feels solid and indestructible! Phone fits just right in my hand, it’s almost too good. It does not feel like it will crack in your jeans. I feel safe holding it and don’t feel like if I or someone were to bump into me walking it’d fly out of my hand. I’ve dropped and had thrown the Focus a few times on accident as it’s weight is negligible. I won’t even dream of lying the first day adjusting to a 3.5’ LCD screen from the Samsung’s blistering bright and poppy AMOLED 4’ was hard. But the colors and sharpness are still very good. I find it almost easier on the eyes actually for day to day use.  I had a chance to lay the phone down in the line with the prototypes and final versions of other phones that had LCD screens – LG makes HTC looks like a budget LCD compared to a high end LCD in the home theatre department. I am consistently complemented by friends that have the HD7 or Surround on how much better my screen looks. The screen just looks like the most color correct phone out of the line up. Even next to Samsung it makes it look oversaturated, but can’t match the true blacks compensating with true white.   Day to Day Usability   What I also noticed that is a huge difference is how much I am not accidently hitting the soft keys at the bottom. I real pain on Focus since holding it in am average size hand already would accidently touch the controls at the bottom. QWERTY keyboard on this phone is great. It’s like the mission for LG is “make it solid!”. Keyboard has a very durable feel.   LG’s has a secret wild card though is the DLNA support. If you seen an ad for it, you should. Imagine this – playing a song from your phone straight to your network connected A/V receiver. Done. Pictures to TV. Done. Video. Done. DLNA works with components that advertise to as well as Windows 7, XBOX 360 and other consoles.  I will write an extensive review of that experience in near future. LG Exclusive apps – from panorama photo taker to voice to text translator and even look-n-type app that works like a backup inverse camera, there is quite a bit there that won’t be found on the other phones. I’ll review those in more detail in another segment. Conclusion So for a quick comparison: If you want a phone that is super thin, light and is core reference of a Windows Phone 7 – Samsung Focus it is. If you want a great phone with solid secure feel, real keyboard, media features - the hands down winner is LG Quantum.   You can pick up the LG Quantum at AT&T in US and worldwide as LG Optimus 7Q.   Final thought: I have not had SmartPhone that I felt was a reliable trusty primary communication device since Samsung BlackJack II, this time the LG got the crown.   [ Disclosure: Phone was provided to me free of charge. That has been the case for all of my phones for years, nothing new - I get them all. ]

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• Your Next IT Job

  - by BuckWoody

  Some data professionals have worked (and plan to work) in the same place for a long time. In organizations large and small, the turnover rate just isn’t that high. This has not been my experience. About every 3-5 years I’ve changed either roles or companies. That might be due to the IT environment or my personality (or a mix of the two), but the point is that I’ve had many roles and worked for many companies large and small throughout my 27+ years in IT. At one point this might have been a detriment – a prospective employer looks at the resume and says “it seems you’ve moved around quite a bit.” But I haven’t found that to be the case all the time –in fact, in some cases the variety of jobs I’ve held has been an asset because I’ve seen what works (and doesn’t) in other environments, which can save time and money. So if you’re in the first camp – great! Stay where you are, and continue doing the work you love. but if you’re in the second, then this post might be useful. If you are planning on making a change, or perhaps you’ve hit a wall at your current location, you might start looking around for a better paying job – and there’s nothing wrong with that. We all try to make our lives better, and for some that involves more money. Money, however, isn’t always the primary motivator. I’ve gone to another job that doesn’t have as many benefits or has the same salary as the current job I’m working to gain more experience, get a better work/life balance and so on. It’s a mix of factors that only you know about. So I thought I would lay out a few advantages and disadvantages in the shops I’ve worked at. This post isn’t aimed at a single employer, but represents a mix of what I’ve experienced, and of course the opinions here are my own. You will most certainly have a different take – if so, please post a response! I also won’t mention a specific industry – I’ve worked everywhere from medical firms, legal offices, retail, billing centers, manufacturing, government, even to NASA. I’m focusing here mostly on size and composition. And I’m making some very broad generalizations here – I am fully aware that a small company might have great benefits and a large company might allow a lot of role flexibility.  your mileage may vary – and again, post those comments! Small Company To me a “small company” means around 100 people or less – sometimes a lot less. These can be really fun, frustrating places to to work. Advantages: a great deal of flexibility, a wide range of roles (often at the same time), a large degree of responsibility, immediate feedback, close relationships with co-workers, work directly with your customer. Disadvantages: Too much responsibility, little work/life balance, immature political structure, few (if any) benefits. If the business is family-owned, they can easily violate work/life boundaries. Medium Size company In my experience the next size company I would work for involves from a few hundred people to around five thousand. Advantages: Good mobility – fairly easy to get promoted, acceptable benefits, more defined responsibilities, better work/life balance, balanced load for expertise, but still the organizational structure is fairly simple to understand. Disadvantages: Pay is not always highest, rapid changes in structure as the organization grows, transient workforce. You may not be given the opportunity to work with another technology if someone already “owns” it. Politics are painful at this level as people try to learn how to do it. Large Company When you get into the tens of thousands of folks employed around the world, you’re in a large company. Advantages: Lots of room to move around – sometimes you can work (as I have) multiple jobs through the years and yet stay at the same company, building time for benefits, very defined roles, trained managers (yes, I know some of them are still awful – trust me – I DO know that), higher-end benefits, long careers possible, discounts at retailers and other “soft” benefits, prestige. For some, a higher level of politics (done professionally) is a good thing. Disadvantages: You could become another faceless name in the crowd, might not allow a great deal of flexibility,  large organizational changes might take away any control you have of your career. I’ve also seen large layoffs happen, and good people get let go while “dead weight” is retained. For some, a higher level of politics is distasteful. So what are your experiences? Share with the group! Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• Reference Data Management and Master Data: Are Relation ?

  - by Mala Narasimharajan

  Submitted By:  Rahul Kamath  Oracle Data Relationship Management (DRM) has always been extremely powerful as an Enterprise Master Data Management (MDM) solution that can help manage changes to master data in a way that influences enterprise structure, whether it be mastering chart of accounts to enable financial transformation, or revamping organization structures to drive business transformation and operational efficiencies, or restructuring sales territories to enable equitable distribution of leads to sales teams following the acquisition of new products, or adding additional cost centers to enable fine grain control over expenses. Increasingly, DRM is also being utilized by Oracle customers for reference data management, an emerging solution space that deserves some explanation. What is reference data? How does it relate to Master Data? Reference data is a close cousin of master data. While master data is challenged with problems of unique identification, may be more rapidly changing, requires consensus building across stakeholders and lends structure to business transactions, reference data is simpler, more slowly changing, but has semantic content that is used to categorize or group other information assets – including master data – and gives them contextual value. In fact, the creation of a new master data element may require new reference data to be created. For example, when a European company acquires a US business, chances are that they will now need to adapt their product line taxonomy to include a new category to describe the newly acquired US product line. Further, the cross-border transaction will also result in a revised geo hierarchy. The addition of new products represents changes to master data while changes to product categories and geo hierarchy are examples of reference data changes.1 The following table contains an illustrative list of examples of reference data by type. Reference data types may include types and codes, business taxonomies, complex relationships & cross-domain mappings or standards. Types & Codes Taxonomies Relationships / Mappings Standards Transaction Codes Industry Classification Categories and Codes, e.g., North America Industry Classification System (NAICS) Product / Segment; Product / Geo Calendars (e.g., Gregorian, Fiscal, Manufacturing, Retail, ISO8601) Lookup Tables (e.g., Gender, Marital Status, etc.) Product Categories City à State à Postal Codes Currency Codes (e.g., ISO) Status Codes Sales Territories (e.g., Geo, Industry Verticals, Named Accounts, Federal/State/Local/Defense) Customer / Market Segment; Business Unit / Channel Country Codes (e.g., ISO 3166, UN) Role Codes Market Segments Country Codes / Currency Codes / Financial Accounts Date/Time, Time Zones (e.g., ISO 8601) Domain Values Universal Standard Products and Services Classification (UNSPSC), eCl@ss International Classification of Diseases (ICD) e.g., ICD9 à IC10 mappings Tax Rates Why manage reference data? Reference data carries contextual value and meaning and therefore its use can drive business logic that helps execute a business process, create a desired application behavior or provide meaningful segmentation to analyze transaction data. Further, mapping reference data often requires human judgment. Sample Use Cases of Reference Data Management Healthcare: Diagnostic Codes The reference data challenges in the healthcare industry offer a case in point. Part of being HIPAA compliant requires medical practitioners to transition diagnosis codes from ICD-9 to ICD-10, a medical coding scheme used to classify diseases, signs and symptoms, causes, etc. The transition to ICD-10 has a significant impact on business processes, procedures, contracts, and IT systems. Since both code sets ICD-9 and ICD-10 offer diagnosis codes of very different levels of granularity, human judgment is required to map ICD-9 codes to ICD-10. The process requires collaboration and consensus building among stakeholders much in the same way as does master data management. Moreover, to build reports to understand utilization, frequency and quality of diagnoses, medical practitioners may need to “cross-walk” mappings -- either forward to ICD-10 or backwards to ICD-9 depending upon the reporting time horizon. Spend Management: Product, Service & Supplier Codes Similarly, as an enterprise looks to rationalize suppliers and leverage their spend, conforming supplier codes, as well as product and service codes requires supporting multiple classification schemes that may include industry standards (e.g., UNSPSC, eCl@ss) or enterprise taxonomies. Aberdeen Group estimates that 90% of companies rely on spreadsheets and manual reviews to aggregate, classify and analyze spend data, and that data management activities account for 12-15% of the sourcing cycle and consume 30-50% of a commodity manager’s time. Creating a common map across the extended enterprise to rationalize codes across procurement, accounts payable, general ledger, credit card, procurement card (P-card) as well as ACH and bank systems can cut sourcing costs, improve compliance, lower inventory stock, and free up talent to focus on value added tasks. Change Management: Point of Sales Transaction Codes and Product Codes In the specialty finance industry, enterprises are confronted with usury laws – governed at the state and local level – that regulate financial product innovation as it relates to consumer loans, check cashing and pawn lending. To comply, it is important to demonstrate that transactions booked at the point of sale are posted against valid product codes that were on offer at the time of booking the sale. Since new products are being released at a steady stream, it is important to ensure timely and accurate mapping of point-of-sale transaction codes with the appropriate product and GL codes to comply with the changing regulations. Multi-National Companies: Industry Classification Schemes As companies grow and expand across geographies, a typical challenge they encounter with reference data represents reconciling various versions of industry classification schemes in use across nations. While the United States, Mexico and Canada conform to the North American Industry Classification System (NAICS) standard, European Union countries choose different variants of the NACE industry classification scheme. Multi-national companies must manage the individual national NACE schemes and reconcile the differences across countries. Enterprises must invest in a reference data change management application to address the challenge of distributing reference data changes to downstream applications and assess which applications were impacted by a given change. References 1 Master Data versus Reference Data, Malcolm Chisholm, April 1, 2006.

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• Process Centric Banking: Loan Origination Solution

  - by Manish Palaparthy

  There is an old proverb that goes, "The difference between theory and practice is greater in practice than in theory". So, we keep doing numerous "Proof of Concepts" with our own products on various business cases to analyze them deeply, understand and explain to our customers. We then present our learnings as they happened. The awareness of each PoC should help readers increase the trustworthiness of the results coming out of these PoCs. I present one such PoC where we invested a lot of time&effort.  Process Centric Banking : Loan Origination Solution Loan Origination is a process by which a borrower applies for a new loan and the lender processes that application. Loan origination includes the series of steps taken by the bank from the point the customer shows interest in a loan product all the way to disbursal of funds. The Loan Origination process is relevant for many kind of lenders in Financial services: Banks, Credit Unions, NBFCs(Non Banking Financial Companies) and so on. For simplicity sake, I will use "Bank" as the lending institution in the rest of my article.  Loan Origination is one of the core processes for Banks as it is the process by which the it creates assets against which the Institution earns most of its profits from. A well tuned loan origination process can affect the Bank in many positive ways. Banks have always shown great interest in automating the loan origination process for the above reason. However, due the constant changes in customer environment, market dynamics, prevailing economic conditions, cost pressures & regulatory environment they run into lot of challenges. Let me categorize some of these challenges for you Customer Environment Multiple Channels: Customer can use any of the available channels (Internet Banking, Email, Fax, Branch, Phone Banking, ATM, Broker, Mobile, Snail Mail) to perform all or some of the activities related to her Visibility into the origination process: Expect immediate update on the status of loan processing & alert messages Reduced Turn Around Time: Expect loans to be processed with least turn around time Reduced loan processing fees: Partly due to market dynamics the customer expects the loan processing fee to be negligible Market Dynamics Competitive environment:  The competition keeps creating many variants of loan products to attract customers, the bank needs to create similar product variants with better offers to attract customers or keep existing ones Ability to migrate loans from one vendor to another: It has become really easy for retail customers to move from one bank to the other given the low fee of loan processing and highly attractive offers. How does the bank protect it's customer base while actively engaging with potential customers banking with competitor banks Flexibility to react to market developments: Market development greatly influence loan processing, underwriting, asset valuation, risk mitigation rules. Can the bank modify rules and policies, the idea is not just to react to market developments but to pro-actively manage new developments Economic conditions Constant change in various rates and their implications on the rates and rules applied when on-boarding a loan: How quickly can the bank apply changes to rates offered to customers when the central bank changes various rates Requirements of Audit by the central banker: Tough economic conditions have demanded much more stringent audit rules and tests. The banks needs to produce ready reports(historic & operational) for audit compliance Risk Mitigation: While risk mitigation has always been a key concern for the bank, this is the area where the bank's underwriters & risk analysts spend the maximum time when processing a loan application. In order to reduce TAT the bank cannot compromise on its risk mitigation strategies Cost pressures Reduce Cost of processing per application: To deliver a reduced loan processing fee to the customer, the bank needs to keep its cost per processing loan application low. Meet customer TAT expectations while reducing the queues and the systems being used to process the loan application: The loan application could potentially be spending a lot of time waiting in the queue for further processing. Different volumes & patterns of applications demand different queuing algorithms. The bank needs to have real-time visibility into these queues and have the flexibility to change queuing algorithms at runtime  Increase the use of electronic communication and reduce the branch channel usage: Lesser automation leads not only leads to Increased turn around time, it also impacts more costs to reach out to customers The objective of our PoC was to implement a Loan Origination Solution whose ownership lies with the bank and effectively meet the challenges listed above. We built a simple story board for the solution We then went about implementing our storyboard using Oracle BPM Suite, Webcenter Content : Imaging. The web UI has been built on ADF technolgies, while the integration with core-services has been implemented using the underlying SOA infrastructure. The BPM process model is quite exhaustive can meet all the challenges listed above to reasonable degree. A bank intending to implement an end-to-end Loan Origination Solution has multiple options at it's disposal. It can Develop a customer Loan Origination Application from scratch: Gives maximum opportunity to build what you want but inflexible to upgrade and maintain. Higher TCO in long term Buy a Packaged application & customize it: Customizing a generic loan application can be tedious and prove as difficult as above. Build it using many disparate & un-integrated tools: Initially seems easier than developing from scratch. But, without integrated tool sets this is not a viable approach either or A solution based on a Framework: Independent Services and Business Process Modeling provide decoupled architecture that is flexible. We built this framework end-to-end with processes the core process of loan origination & several sub-processes such as Analyse and define customer needs, customer credit verification, identity check processes, legal review process, New customer registration & risk assessment.

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• 3 Trends for SMBs around Social, Mobile, and Sensor

  - by Socially_Aware_Enterprise

  While I often am talking to big companies or discussing enterprise solutions. There are times when individuals ask me about Small or Medium sized business trends.  Interestingly,  the Enterprise Social, Mobile, and Sensor initiatives I regularly discuss are in fact related to even the Mom and Pop storefront. The eco-system of new service players in the Social-Mobile-Sensor space generally emerge developing partnerships with enterprises as they develop and bring economy to scale to their services for the larger market. And of course Oracle has an entire division dedicated for delivering products and support to help emerging companies compete without the need to open an industrial strength credit line.. So here are some trends that we are helping large enterprises to deploy today, but small and medium businesses should be able to take advantage of by the end of this year and starting into 2015. 1) The typical small business is generally "Localized". But the ability to be "Hyper-Localized" will come as location based services become ubiquitous. Many small businesses have one or several storefronts and theirs are typically within a single regional economic footprint. While the internet provides global reach, it will be the businesses that invest in social, mobile and local that will win in the end.  Of course I am a huge SoMoLo evangelist. The SMBs' content and targeting with platforms for Geo-Fencing, Geo-Conquesting and Path-Matching to HHI are all going to be accessible to them, if not for Mobile Apps, then via Mobile messaging in Social Networks that offer it.. Expect to be able to target FaceBook messaging not by city, but by store or mall… This makes being able to be "Hyper-Local" even more important. And with new proximity services coming online more than ever before, SMBs will operate and service customers with pinpoint accuracy right down to where they stand in an aisle. Geo-Conquesting will be huge for small players to place ads when customers pass through competitors regions. Car Dealers are doing this now.. But also of course iBeacons are now very cheap and getting easier to put in retail stores. The ability for sales to happen anywhere in the store via a mobile phone or tablet is huge, as it will give the small shop the flexibility to not have to "Guard the Register" as more or most transactions will be digital. Thus, M-Commerce and T-Commerce will change the job of cashier dramatically.. 2) Intra-Brand Advocacy, the idea now is that rather than just depend on your trusty social media manager and his team, you are going to push more and more individuals with expertise inside the organization to help manage, reach-out, and utilize social channels to manage the incoming questions and answers customers need. While for years CRM was the tool of the enterprise, today CRMs enable this now "Salesforce et al" capability to trickle throughout the company. This gives greater pressure to organize roles, but also flatten out the organization. Internal collaboration around topics and customer needs is going to be the key for SMBs to finally get serious about customer experiences. Their customers are online and in social networks. This includes not just B2C SMBs but also B2B companies as well. Don't believe me? To find the players just use hashtag #SocialSelling and you will see… 3) The Visual Networks will begin to move from Content Aggregators to Content Collaboration platforms, which means Pinterest, Instagram, Vine, & others will begin to move to add more features brands want, first marketing platforms, rather than unique brand partnerships as they do today, but this will open ways for SMBs to engage with clear brand messaging and metrics. Eventually providing more "Collaboration" between Brand and Consumer.. Don't think for a minute Facebook bought Oculus Rift so you could see your timeline in 3-D. The Social Networks I advise customers to invest in are ones that are audio and visual intrinsically. Players from SoundCloud to Pinterest are deploying ways for brands to harness their interactive visual or audio based social networks to sell ad units aka brand messaging. While the Social Media revolution is going on, the emphasis was on the social, today it more and more about the media in social, that enterprises soon small and medium businesses will be connected to. 

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• Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

  - by Richard Lefebvre

  Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5.  The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8.  The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9.  Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success.  Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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• Drive Online Engagement with Intuitive Portals and Websites

  - by kellsey.ruppel

  As more and more business is being conducted via online channels, engaging users and making them more productive and efficient though these online channels is becoming critical. These users could be customers, partners or employees and while the respective channels through which they interact might be different, these users do increasingly interact with your business through the Web, or mobile devices or now through various social mediums.  Businesses need a user engagement strategy and solution that allows them to deliver targeted and personalized content and applications to users through the various online mediums and touch points.  The customer experience today is made up of an ongoing set of interactions with organizations across many channels, online and offline.  The Direct channel (including sales reps, email and mail) is an important point of contact, as is the Contact Center.  Contact Centers rely on the phone as a means of interacting with customers, and also more now than ever, the Web as well.  However, the online organization is often managed separately from the Contact Center organization within a business. In-store is an important channel for retailers, offering Point-of-Service for human interactions, and Kiosks which enable self-service. Kiosks are a Web-enabled touch point but in-store kiosks are often managed by the head of retail operations, rather than the online organization.  And of course, the online channel, including customer interactions with an organization via digital means -- on the website, mobile websites, and social networking sites, has risen to paramount importance in recent years in the customer experience. Historically all of these channels have been managed separately. The result of all of this fragmentation is that the customer touch points with an organization are siloed.  Their interactions online are not known and respected in their dealings in-store.  Their calls to the contact center are not taken as input into what the website offers them when they arrive. Think of how many times you’ve fallen victim to this. Your experience with the company call center is different than the experience in-store. Your experience with the company website on your desktop computer is different than your experience on your iPad. I think you get the point. But the customer isn’t the only one we need to look at here, as employees and the IT organization have challenges as well when it comes to online engagement. There are many common tools and technologies that organizations have been using to try and engage users, whether it’s customers, employees or partners. Some have adopted different blog and wiki technologies (some hosted, some open source, sometimes embedded in platforms), to things like tagging, file sharing and content management, or composite applications for self-service applications and activity streams. Basically, there are so many different tools & technologies that each address different aspects of user engagement. Now, one of the challenges with this, is that if we look at each individual tool, typically just implementing for example a file sharing and basic collaboration solution, may meet the needs of the business user for one aspect of user engagement, but it may not be the best solution to engage with customers and partners, or it may not fit with IT standards such as integrating with their single sign on tools or their corporate website. Often, the scenario is that businesses are having to acquire multiple pieces and parts as well as build custom applications to meet their needs. Leaving customers and partners with a more fragmented way of interacting with the company. Every organization has some sort of enterprise balancing act between the needs of the business user and the needs and restrictions enforced by enterprise IT groups. As we’ve been discussing, we all know that the expectations for online engagement have changed since the days of the static, one-size fits all website. With these changes have come some very difficult organizational challenges as well. Today, as a business user, you want to engage with your customers, and your customers expect you to know who they are. They expect you to recall the details they’ve provided to you on your website, to your CSRs and to your sales people. They expect you to remember their purchases, their preferences and their problems. And they expect you to know who they are, equally well, across channels, including your web presence. This creates a host of challenges for today’s business users. Delivering targeted, relevant content online is now essential for converting prospects into customers and for engendering long term loyalty. Business users need the ability to leverage customer data from different sources to fuel their segmentation and targeting strategies and to easily set-up, manage and optimize online campaigns. Also critical, they need the ability to accomplish these things on-the-fly, at the speed of the marketplace, while making iterative improvements.  These changing expectations put a host of demands on the IT organization as well. The web presence must be able to scale to support the delivery of personalized and targeted content to thousands of site visitors without sacrificing performance. And integration between systems becomes more important as well, as organizations strive to obtain one view of the customer culled from WCM data, CRM data and more. So then, how do you solve these challenges and meet the growing demands of your users?  You need a solution that: Unifies every customer interaction across all channels Personalizes the products and content that interest the customer and to the device Delivers targeted promotions to the right customer Engages and improve employee productivity Provides self-service access to applications Includes embedded in-context social   So how then do you achieve this level of online engagement, complete customer experience and engage your employees? The answer: Oracle WebCenter. If you want to learn how to get there, we encourage you to attend this webcast on Thursday Drive Online Engagement with Intuitive Portals and Websites, where we'll talk about how you are able to transform your portal experience and optimize online engagement -- making your portals more interactive and more engaging across multiple channels. Register today!

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• BYOD-The Tablet Difference

  - by Samantha.Y. Ma

  By Allison Kutz, Lindsay Richardson, and Jennifer Rossbach, Sales Consultants Normal 0 false false false EN-US ZH-TW X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Less than three years ago, Apple introduced a new concept to the world: The Tablet. It’s hard to believe that in only 32 months, the iPad induced an entire new way to do business. Because of their mobility and ease-of-use, tablets have grown in popularity to keep up with the increasing “on the go” lifestyle, and their popularity isn’t expected to decrease any time soon. In fact, global tablet sales are expected to increase drastically within the next five years, from 56 million tablets to 375 million by 2016. Tablets have been utilized for every function imaginable in today’s world. With over 730,000 active applications available for the iPad, these tablets are educational devices, portable book collections, gateways into social media, entertainment for children when Mom and Dad need a minute on their own, and so much more. It’s no wonder that 74% of those who own a tablet use it daily, 60% use it several times a day, and an average of 13.9 hours per week are spent tapping away. Tablets have become a critical part of a user’s personal life; but why stop there? Businesses today are taking major strides in implementing these devices, with the hopes of benefiting from efficiency and productivity gains. Limo and taxi drivers use tablets as payment devices instead of traditional cash transactions. Retail outlets use tablets to find the exact merchandise customers are looking for. Professors use tablets to teach their classes, and business professionals demonstrate solutions and review reports from tablets. Since an overwhelming majority of tablet users have started to use their personal iPads, PlayBooks, Galaxys, etc. in the workforce, organizations have had to make a change. In many cases, companies are willing to make that change. In fact, 79% of companies are making new investments in mobility this year. Gartner reported that 90% of organizations are expected to support corporate applications on personal devices by 2014. It’s not just companies that are changing. Business professionals have become accustomed to tablets making their personal lives easier, and want that same effect in the workplace. Professionals no longer want to waste time manually entering data in their computer, or worse yet in a notebook, especially when the data has to be later transcribed to an online system. The response: the Bring Your Own Device phenomenon. According to Gartner, BOYD is “an alternative strategy allowing employees, business partners and other users to utilize a personally selected and purchased client device to execute enterprise applications and access data.” Employees whose companies embrace this trend are more efficient because they get to use devices they are already accustomed to. Tablets change the game when it comes to how sales professionals perform their jobs. Sales reps can easily store and access customer information and analytics using tablet applications, such as Oracle Fusion Tap. This method is much more enticing for sales reps than spending time logging interactions on their (what seem to be outdated) computers. Forrester & IDC reported that on average sales reps spend 65% of their time on activities other than selling, so having a tablet application to use on the go is extremely powerful. In February, Information Week released a list of “9 Powerful Business Uses for Tablet Computers,” ranging from “enhancing the customer experience” to “improving data accuracy” to “eco-friendly motivations”. Tablets compliment the lifestyle of professionals who strive to be effective and efficient, both in the office and on the road. Three Things Businesses Need to do to Embrace BYOD Make customer-facing websites tablet-friendly for consistent user experiences Develop tablet applications to continue to enhance the customer experience Embrace and use the technology that comes with tablets Almost 55 million people in the U.S. own tablets because they are convenient, easy, and powerful. These are qualities that companies strive to achieve with any piece of technology. The inherent power of the devices coupled with the growing number of business applications ensures that tablets will transform the way that companies and employees perform.

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• A Knights Tale

  - by Phil Factor

  There are so many lessons to be learned from the story of Knight Capital losing nearly half a billion dollars as a result of a deployment gone wrong. The Knight Capital Group (KCG N) was an American global financial services firm engaging in market making, electronic execution, and institutional sales and trading. According to the recent order (File No.3.15570) against Knight Capital by U.S. Securities and Exchange Commission?, Knight had, for many years used some software which broke up incoming “parent” orders into smaller “child” orders that were then transmitted to various exchanges or trading venues for execution. A tracking ‘cumulative quantity’ function counted the number of ‘child’ orders and stopped the process once the total of child orders matched the ‘parent’ and so the parent order had been completed. Back in the mists of time, some code had been added to it  which was excuted if a particular flag was set. It was called ‘power peg’ and seems to have had a similar design and purpose, but, one guesses, would have shared the same tracking function. This code had been abandoned in 2003, but never deleted. In 2005, The tracking function was moved to an earlier point in the main process. It would seem from the account that, from that point, had that flag ever been set, the old ‘Power Peg’ would have been executed like Godzilla bursting from the ice, making child orders without limit without any tracking function. It wasn’t, presumably because the software that set the flag was removed. In 2012, nearly a decade after ‘Power Peg’ was abandoned, Knight prepared a new module to their software to cope with the imminent Retail Liquidity Program (RLP) for the New York Stock Exchange. By this time, the flag had remained unused and someone made the fateful decision to reuse it, and replace the old ‘power peg’ code with this new RLP code. Had the two actions been done together in a single automated deployment, and the new deployment tested, all would have been well. It wasn’t. To quote… “Beginning on July 27, 2012, Knight deployed the new RLP code in SMARS in stages by placing it on a limited number of servers in SMARS on successive days. During the deployment of the new code, however, one of Knight’s technicians did not copy the new code to one of the eight SMARS computer servers. Knight did not have a second technician review this deployment and no one at Knight realized that the Power Peg code had not been removed from the eighth server, nor the new RLP code added. Knight had no written procedures that required such a review.” (para 15) “On August 1, Knight received orders from broker-dealers whose customers were eligible to participate in the RLP. The seven servers that received the new code processed these orders correctly. However, orders sent with the repurposed flag to the eighth server triggered the defective Power Peg code still present on that server. As a result, this server began sending child orders to certain trading centers for execution. Because the cumulative quantity function had been moved, this server continuously sent child orders, in rapid sequence, for each incoming parent order without regard to the number of share executions Knight had already received from trading centers. Although one part of Knight’s order handling system recognized that the parent orders had been filled, this information was not communicated to SMARS.” (para 16) SMARS routed millions of orders into the market over a 45-minute period, and obtained over 4 million executions in 154 stocks for more than 397 million shares. By the time that Knight stopped sending the orders, Knight had assumed a net long position in 80 stocks of approximately $3.5 billion and a net short position in 74 stocks of approximately $3.15 billion. Knight’s shares dropped more than 20% after traders saw extreme volume spikes in a number of stocks, including preferred shares of Wells Fargo (JWF) and semiconductor company Spansion (CODE). Both stocks, which see roughly 100,000 trade per day, had changed hands more than 4 million times by late morning. Ultimately, Knight lost over $460 million from this wild 45 minutes of trading. Obviously, I’m interested in all this because, at one time, I used to write trading systems for the City of London. Obviously, the US SEC is in a far better position than any of us to work out the failings of Knight’s IT department, and the report makes for painful reading. I can’t help observing, though, that even with the breathtaking mistakes all along the way, that a robust automated deployment process that was ‘all-or-nothing’, and tested from soup to nuts would have prevented the disaster. The report reads like a Greek Tragedy. All the way along one wants to shout ‘No! not that way!’ and ‘Aargh! Don’t do it!’. As the tragedy unfolds, the audience weeps for the players, trapped by a cruel fate. All application development and deployment requires defense in depth. All IT goes wrong occasionally, but if there is a culture of defensive programming throughout, the consequences are usually containable. For financial systems, these defenses are required by statute, and ignored only by the foolish. Knight’s mistakes weren’t made by just one hapless sysadmin, but were progressive errors by an  IT culture spanning at least ten years.  One can spell these out, but I think they’re obvious. One can only hope that the industry studies what happened in detail, learns from the mistakes, and draws the right conclusions.

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• Windows Phone 8 Announcement

  - by Tim Murphy

  As if the Surface announcement on Monday wasn’t exciting enough, today Microsoft announce that Windows Phone 8 will be coming this fall.  That itself is great news, but the features coming were like confetti flying in all different directions.  Given this speed I couldn’t capture every feature they covered.  A summary of what I did capture is listed below starting with their eight main features. Common Core The first thing that they covered is that Windows Phone 8 will share a core OS with Windows 8.  It will also run natively on multiple cores.  They mentioned that they have run it on up to 64 cores to this point.  The phones as you might expect will at least start as dual core.  If you remember there were metrics saying that Windows Phone 7 performed operations faster on a single core than other platforms did with dual cores.  The metrics they showed here indicate that Windows Phone 8 runs faster on comparable dual core hardware than other platforms. New Screen Resolutions Screen resolution has never been an issue for me, but it has been a criticism of Windows Phone 7 in the media.  Windows Phone 8 will supports three screen resolutions: WVGA 800 x 480, WXGA 1280 x 768, and 720 1280x720.  Hopefully this makes pixel counters a little happier. MicroSD Support This was one of my pet peeves when I got my Samsung Focus. With Windows Phone 8 the operating system will support adding MicroSD cards after initial setup.  Of course this is dependent on the hardware company on implementing it, but I think we have seen that even feature phone manufacturers have not had a problem supporting this in the past. NFC NFC has been an anticipated feature for some time.  What Microsoft showed today included the fact that they didn’t just want it to be for the phone.  There is cross platform NFC functionality between Windows Phone 8 and Windows 8.  The demos , while possibly a bit fanciful, showed would could be achieved even in a retail environment.  We are getting closer and closer to a Minority Report world with these technologies. Wallet Windows Phone 8 isn’t the first platform to have a wallet concept.  What they have done to differentiate themselves is to make it sot that it is not dependent on a SIM type chip like other platforms.  They have also expanded the concept beyond just banks to other types of credits such as airline miles. Nokia Mapping People have been envious of the Lumia phones having the Nokia mapping software.  Now all Windows Phone 8 devices will use NavTeq data and will have the capability to run in an offline fashion.  This is a major step forward from the Bing “touch for the next turn” maps. IT Administration The lack of features for enterprise administration and deployment was a complaint even before the Windows Phone 7 was released.  With the Windows Phone 8 release such features as Bitlocker and Secure boot will be baked into the OS. We will also have the ability to privately sign and distribute applications. Changing Start Screen Joe Belfiore made a big deal about this aspect of the new release.  Users will have more color themes available to them and the live tiles will be highly customizable. You will have the ability to resize and organize the tiles in a more dynamic way.  This allows for less important tiles or ones with less information to be made smaller.  And There Is More So what other tidbits came out of the presentation?  Later this summer the API for WP8 will be available.  There will be developer events coming to a city near you.  Another announcement of interest to developers is the ability to write applications at a native code level.  This is a boon for game developers and those who need highly efficient applications. As a topper on the cake there was mention of in app payment. On the consumer side we also found out that all updates will be available over the air.  Along with this came the fact that Microsoft will support all devices with updates for at least 18 month and you will be able to subscribe for early updates.  Update coming for Windows Phone 7.5 customers to WP7.8.  The main enhancement will be the new live tile features.  The big bonus is that the update will bypass the carriers.  I would assume though that you will be brought up to date with all previous patches that your carrier may not have released. There is so much more, but that is enough for one post.  Needless to say, EXCITING! del.icio.us Tags: Windows Phone 8,WP8,Windows Phone 7,WP7,Announcements,Microsoft

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• TFS and shared projects in multiple solutions

  - by David Stratton

  Our .NET team works on projects for our company that fall into distinct categories. Some are internal web apps, some are external (publicly facing) web apps, we also have internal Windows applications for our corporate office users, and Windows Forms apps for our retail locations (stores). Of course, because we hate code reuse, we have a ton of code that is shared among the different applications. Currently we're using SVN as our source control, and we've got our repository laid out like this: - = folder, | = Visual Studio Solution -SVN - Internet | Ourcompany.com | Oursecondcompany.com - Intranet | UniformOrdering website | MessageCenter website - Shared | ErrorLoggingModule | RegularExpressionGenerator | Anti-Xss | OrgChartModule etc... So.. The OurCompany.com solution in the Internet folder would have a website project, and it would also include the ErrorLoggingModule, RegularExpressionGenerator, and Anti-Xss projects from the shared directory. Similarly, our UniformOrdering website solution would have each of these projects included in the solution as well. We prefer to have a project reference to a .dll reference because, first of all, if we need to add or fix a function in the ErrorLoggingModule while working on the OurCompany.com website, it's right there. Also, this allows us to build each solution and see if changes to shared code break any other applications. This should work well on a build server as well if I'm correct. In SVN, there is no problem with this. SVN and Visual Studio aren't tied together in the way TFS's source control is. We never figured out how to work this type of structure in TFS when we were using it, because in TFS, the TFS project was always tied to a Visual Studio Solution. The Source Code repository was a child of the TFS Project, so if we wanted to do this, we had to duplicate the Shared code in each TFS project's source code repository. As my co-worker put it, this "breaks every known best practice about code reuse and simplicity". It was enough of a deal breaker for us that we switched to SVN. Now, however, we're faced with truly fixing our development processes, and the Application Lifecycle Management of TFS is pretty close to exactly what we want, and how we want to work. Our one sticking point is the shared code issue. We're evaluating other commercial and open source solutions, but since we're already paying for TFS with our MSDN Subscriptions, and TFS is pretty much exactly what we want, we'd REALLY like to find a way around this issue. Has anybody else faced this and come up with a solution? If you've seen an article or posting on this that you can share with me, that would help as well. As always, I'm open to answers like "You're looking at it all wrong, bonehead, HERE'S the way it SHOULD be done.

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• In Email, Image (img) Source (src) Tags are rewritten as relative links. How to fix?

  - by Noah Goodrich

  I'm working on sending out an html based email, and every time it sends the image src tags and some of the anchor href tags are modified to be relative url's. Update 2: This is happening between when the body of the email is generated and sent and when it arrives in my inbox. Update: I am using Postfix on a LAMPP server. In addition, I am using Zend_Mail to send the emails out. For example, I have a link: src="http://www.furnituretrainingcompany.com/images/email/highpoint_2009_04/header.jpg" And it gets rewritten as: src="../../../../images/email/highpoint_2009_04/header.jpg" What can cause this to occur and how is it corrected? Email headers: Return-Path: <[email protected]> X-Original-To: [email protected] Delivered-To: [email protected] Received: by mail.example.com (Postfix, from userid 0) id 6BF012252; Tue, 14 Apr 2009 12:15:20 -0600 (MDT) To: Gabriel <[email protected]> Subject: Free Map to Sales Success From: Somebody <[email protected]> Date: Tue, 14 Apr 2009 12:15:20 -0600 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: multipart/related Content-Disposition: inline Message-Id: <[email protected]> Original content to be sent out: <table align="center" border="0" cellpadding="0" cellspacing="0" width="600"> <tbody> <tr> <td valign="top"> <a href="http://www.furnituretrainingcompany.com"> <img moz-do-not-send="true" alt="The Furniture Training Company - Know More. Sell More." src="http://www.furnituretrainingcompany.com/images/email/highpoint_2009_04/header.jpg" border="0" height="123" width="600"> </a> </td> </tr> </tbody> </table> <table align="center" border="0" cellpadding="0" cellspacing="0" width="600"> <tbody> <tr> <td valign="top"><img alt="Visit us at High Point to receive your free training poster" src="http://www.furnituretrainingcompany.com/images/email/highpoint_2009_04/hero.jpg" moz-do-not-send="true" height="150" width="600"><br> </td> </tr> </tbody> </table> <table align="center" border="0" cellpadding="0" cellspacing="0" width="600"> <tbody> <tr> <td bgcolor="#ffffff" valign="top"><img alt="" src="http://www.furnituretrainingcompany.com/images/email/highpoint_2009_04/spacer_content_left.jpg" moz-do-not-send="true" height="30" width="30"><br> </td> <td bgcolor="#ffffff" valign="top"><font originaltag="yes" style="font-size: 9px; font-family: Verdana,Arial,Helvetica,sans-serif;" color="#000000" face="Verdana, Arial, Helvetica, sans-serif" size="1"><big><big><big><big><small><big><b>See you at Market</b></big><br> </small></big></big></big></big></font> <font originaltag="yes" style="font-size: 9px; font-family: Verdana,Arial,Helvetica,sans-serif;" color="#000000" face="Verdana, Arial, Helvetica, sans-serif" size="1"><big><big><big><big><small><br> </small></big></big></big></big></font><small><font face="Helvetica, Arial, sans-serif">Visit our space to get your free Map to Sales Success poster! This unique 24 X 36 color poster is your guide to developing high volume salespeople with larger tickets. Find us in the new NHFA Retailer Resource Center located in the Plaza. <br> <br> Don&#8217;t miss Mark Lacy&#8217;s entertaining seminar "Help Wanted! My Sales Associates Can&#8217;t Sell Water to a Thirsty Camel." He&#8217;ll reveal powerful secrets for turning sales associates into furniture experts that will sell. See him Saturday, April 25th at 11:30 AM in the seminar room of the new NHFA Retail Resource Center in the Plaza. <br> <br> Stop by our space to learn how our ingenious internet-delivered training courses are easy to use, guaranteed to work, and cheaper than the daily donuts. Over 95% report increased sales. <br> <br> Plan to see us at High Point. </font></small> <font originaltag="yes" style="font-size: 9px; font-family: Verdana,Arial,Helvetica,sans-serif;" color="#000000" face="Verdana, Arial, Helvetica, sans-serif" size="1"><big><big><big><big><small><small><br> <br> <br> <br> </small></small></big></big></big></big></font><small><font originaltag="yes" style="font-size: 9px; font-family: Verdana,Arial,Helvetica,sans-serif;" color="#000000" face="Verdana, Arial, Helvetica, sans-serif" size="1"><big><big><big><small> </small></big></big></big></font></small> <a href="http://www.furnituretrainingcompany.com/map"><img alt="Find out more" src="http://www.furnituretrainingcompany.com/images/email/highpoint_2009_04/image_content_left.jpg" moz-do-not-send="true" border="0" height="67" width="326"></a><br> <br> </td> <td bgcolor="#ffffff" valign="top"> <img alt="" src="http://www.furnituretrainingcompany.com/images/email/highpoint_2009_04/spacer_content_middle.jpg" moz-do-not-send="true" height="28" width="28"><br> </td> <td bgcolor="#ffffff" valign="top"><img alt="Roadmap to Sales Success poster" src="http://www.furnituretrainingcompany.com/images/email/highpoint_2009_04/image_content_right.jpg" moz-do-not-send="true" height="267" width="186"><br> <font face="Helvetica, Arial, sans-serif"><small><font originaltag="yes" style="font-size: 9px; font-family: Verdana,Arial,Helvetica,sans-serif;" color="#000000" size="1"><big><big><big><small><b>Road Map to Sales Success<br> </b><br> </small></big></big></big></font>This beautiful poster is yours free for simply stopping by and visiting with us at High Point. <span class="moz-txt-slash">Our space is located inside the </span>new NHFA Retailer Resource Center in the Plaza Suites, 222 South Main St, 1st Floor. We will be at market from Sat April 25th until Thur April 30th. </small></font><br> </td> <td bgcolor="#ffffff" valign="top"><img alt="" src="http://www.furnituretrainingcompany.com/images/email/highpoint_2009_04/spacer_content_right.jpg" moz-do-not-send="true" height="30" width="30"><br> <br> </td> </tr> </tbody> </table> <table align="center" border="0" cellpadding="0" cellspacing="0" width="600"> <tbody> <tr> <td bgcolor="#ffffff" valign="top"><img alt="" src="http://www.furnituretrainingcompany.com/images/email/highpoint_2009_04/disclaimer_divider.jpg" moz-do-not-send="true" height="25" width="600"><br> </td> </tr> </tbody> </table> <table align="center" border="0" cellpadding="0" cellspacing="0" width="600"> <tbody> <tr> <td bgcolor="#ffffff" valign="top"><img alt="" src="http://www.furnituretrainingcompany.com/images/email/highpoint_2009_04/spacer_disclaimer_left.jpg" moz-do-not-send="true"></td> <td bgcolor="#ffffff" valign="top"><img alt="" src="http://www.furnituretrainingcompany.com/images/email/highpoint_2009_04/spacer_disclaimer_middle.jpg" moz-do-not-send="true"><br> <font originaltag="yes" style="font-size: 9px; font-family: Verdana,Arial,Helvetica,sans-serif;" color="#666666" face="Verdana, Arial, Helvetica, sans-serif" size="1"><big><big><big><big><small><small><small>If you are not attending the High Point market in April but would still like to receive a free Road Map to Sales Success poster visit us on the web at <u><a moz-do-not-send="true" class="moz-txt-link-abbreviated" href="http://www.furnituretrainingcompany.com">www.furnituretrainingcompany.com</a></u>, or to speak with a Furniture Training Company representative, call toll free (866) 755-5996. We do not offer free shipping outside of the U.S. and Canada. Retailers outside of the U.S. and Canada may call for more information. Limit one free Road Map to Sales Success per company. Other copies of the poster may be purchased on our web site.<br> <br> </small></small></small></big></big></big></big></font> <font color="#666666"><small><font originaltag="yes" style="font-size: 9px; font-family: Verdana,Arial,Helvetica,sans-serif;" face="Verdana, Arial, Helvetica, sans-serif" size="1"><big><big><big><small><small>We hope you found this message to be useful. However, if you'd rather not receive future emails of this sort from The Furniture Training Company, please <a moz-do-not-send="true" href="http://www.furnituretraining.com/contact">click here to unsubscribe</a>.<br> <br> </small></small></big></big></big></font></small><small><font originaltag="yes" style="font-size: 9px; font-family: Verdana,Arial,Helvetica,sans-serif;" face="Verdana, Arial, Helvetica, sans-serif" size="1"><big><big><big><small><small>&copy;Copyright 2009 The Furniture Training Company.<br> 1770 North Research Park Way, <br> North Logan, UT 84341. <br> All Rights Reserved.</small></small></big></big></big></font></small></font><br> </td> <td bgcolor="#ffffff" valign="top"><img alt="" src="http://www.furnituretrainingcompany.com/images/email/highpoint_2009_04/spacer_disclaimer_right.jpg" moz-do-not-send="true"></td> </tr> </tbody> </table> <table align="center" border="0" cellpadding="0" cellspacing="0" width="600"> <tbody> <tr> <td bgcolor="#ffffff" valign="top"><img alt="" src="http://www.furnituretrainingcompany.com/images/email/highpoint_2009_04/footer.jpg" moz-do-not-send="true"> </td> </tr> </tbody> </table> <br> <br> Content that gets sent: <table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"600" al= ign=3D"center">=0D=0A<tbody>=0D=0A<tr>=0D=0A<td valign=3D"top"><a href= =3D"http://www.furnituretrainingcompany.com"> <img src=3D"http://www.fur= nituretrainingcompany.com/images/email/highpoint_2009_04/header.jpg" bor= der=3D"0" alt=3D"The Furniture Training Company - Know More. Sell More."= width=3D"600" height=3D"123" /> </a></td>=0D=0A</tr>=0D=0A</tbody>=0D= =0A</table>=0D=0A<table border=3D"0" cellspacing=3D"0" cellpadding=3D"0"= width=3D"600" align=3D"center">=0D=0A<tbody>=0D=0A<tr>=0D=0A<td valign= =3D"top"><img src=3D"http://www.furnituretrainingcompany.com/images/emai= l/highpoint_2009_04/hero.jpg" alt=3D"Visit us at High Point to receive y= our free training poster" width=3D"600" height=3D"150" /><br /></td>=0D= =0A</tr>=0D=0A</tbody>=0D=0A</table>=0D=0A<table border=3D"0" cellspacin= g=3D"0" cellpadding=3D"0" width=3D"600" align=3D"center">=0D=0A<tbody>= =0D=0A<tr>=0D=0A<td valign=3D"top" bgcolor=3D"#ffffff"><img src=3D"http:= //www.furnituretrainingcompany.com/images/email/highpoint_2009_04/spacer= _content_left.jpg" alt=3D"" width=3D"30" height=3D"30" /><br /></td>=0D= =0A<td valign=3D"top" bgcolor=3D"#ffffff"><span style=3D"font-size: xx-s= mall; font-family: Verdana,Arial,Helvetica,sans-serif; color: #000000;">= <big><big><big><big><small><big><strong>See you at Market</strong></big>= <br /> </small></big></big></big></big></span> <span style=3D"font-size:= xx-small; font-family: Verdana,Arial,Helvetica,sans-serif; color: #0000= 00;"><big><big><big><big><small><br /> </small></big></big></big></big><= /span><small><span style=3D"font-family: Helvetica,Arial,sans-serif;">Vi= sit our space to get your free Map to Sales Success poster! This unique= 24 X 36 color poster is your guide to developing high volume salespeopl= e with larger tickets. Find us in the new NHFA Retailer Resource Center= located in the Plaza. <br /> <br /> Don&rsquo;t miss Mark Lacy&rsquo;s= entertaining seminar "Help Wanted! My Sales Associates Can&rsquo;t Sell= Water to a Thirsty Camel." He&rsquo;ll reveal powerful secrets for turn= ing sales associates into furniture experts that will sell. See him Satu= rday, April 25th at 11:30 AM in the seminar room of the new NHFA Retail= Resource Center in the Plaza. <br /> <br /> Stop by our space to learn= how our ingenious internet-delivered training courses are easy to use,= guaranteed to work, and cheaper than the daily donuts. Over 95% report= increased sales. <br /> <br /> Plan to see us at High Point. </span></s= mall> <span style=3D"font-size: xx-small; font-family: Verdana,Arial,Hel= vetica,sans-serif; color: #000000;"><big><big><big><big><small><small><b= r /> <br /> <br /> <br /> </small></small></big></big></big></big></span= ><small><span style=3D"font-size: xx-small; font-family: Verdana,Arial,H= elvetica,sans-serif; color: #000000;"><big><big><big><small> </small></b= ig></big></big></span></small> <a href=3D"http://www.furnituretrainingco= mpany.com/map"><img src=3D"http://www.furnituretrainingcompany.com/image= s/email/highpoint_2009_04/image_content_left.jpg" border=3D"0" alt=3D"Fi= nd out more" width=3D"326" height=3D"67" /></a><br /> <br /></td>=0D=0A<= td valign=3D"top" bgcolor=3D"#ffffff"><img src=3D"http://www.furnituretr= ainingcompany.com/images/email/highpoint_2009_04/spacer_content_middle.j= pg" alt=3D"" width=3D"28" height=3D"28" /><br /></td>=0D=0A<td valign=3D= "top" bgcolor=3D"#ffffff"><img src=3D"http://www.furnituretrainingcompan= y.com/images/email/highpoint_2009_04/image_content_right.jpg" alt=3D"Roa= dmap to Sales Success poster" width=3D"186" height=3D"267" /><br /> <spa= n style=3D"font-family: Helvetica,Arial,sans-serif;"><small><span style= =3D"font-size: xx-small; color: #000000;"><big><big><big><small><strong>= Road Map to Sales Success<br /> </strong><br /> </small></big></big></bi= g></span>This beautiful poster is yours free for simply stopping by and= visiting with us at High Point. <span class=3D"moz-txt-slash">Our space= is located inside the </span>new NHFA Retailer Resource Center in the P= laza Suites, 222 South Main St, 1st Floor. We will be at market from Sat= April 25th until Thur April 30th. </small></span><br /></td>=0D=0A<td v= align=3D"top" bgcolor=3D"#ffffff"><img src=3D"http://www.furnituretraini= ngcompany.com/images/email/highpoint_2009_04/spacer_content_right.jpg" a= lt=3D"" width=3D"30" height=3D"30" /><br /> <br /></td>=0D=0A</tr>=0D=0A= </tbody>=0D=0A</table>=0D=0A<table border=3D"0" cellspacing=3D"0" cellpa= dding=3D"0" width=3D"600" align=3D"center">=0D=0A<tbody>=0D=0A<tr>=0D=0A= <td valign=3D"top" bgcolor=3D"#ffffff"><img src=3D"http://www.furnituret= rainingcompany.com/images/email/highpoint_2009_04/disclaimer_divider.jpg= " alt=3D"" width=3D"600" height=3D"25" /><br /></td>=0D=0A</tr>=0D=0A</t= body>=0D=0A</table>=0D=0A<table border=3D"0" cellspacing=3D"0" cellpaddi= ng=3D"0" width=3D"600" align=3D"center">=0D=0A<tbody>=0D=0A<tr>=0D=0A<td= valign=3D"top" bgcolor=3D"#ffffff"><img src=3D"http://www.furnituretrai= ningcompany.com/images/email/highpoint_2009_04/spacer_disclaimer_left.jp= g" alt=3D"" /></td>=0D=0A<td valign=3D"top" bgcolor=3D"#ffffff"><img src= =3D"http://www.furnituretrainingcompany.com/images/email/highpoint_2009_= 04/spacer_disclaimer_middle.jpg" alt=3D"" /><br /> <span style=3D"font-s= ize: xx-small; font-family: Verdana,Arial,Helvetica,sans-serif; color: #= 666666;"><big><big><big><big><small><small><small>If you are not attendi= ng the High Point market in April but would still like to receive a free= Road Map to Sales Success poster visit us on the web at <span style=3D"= text-decoration: underline;"><a class=3D"moz-txt-link-abbreviated" href= =3D"http://www.furnituretrainingcompany.com">www.furnituretrainingcompan= y.com</a></span>, or to speak with a Furniture Training Company represen= tative, call toll free (866) 755-5996. We do not offer free shipping out= side of the U.S. and Canada. Retailers outside of the U.S. and Canada ma= y call for more information. Limit one free Road Map to Sales Success pe= r company. Other copies of the poster may be purchased on our web site.<= br /> <br /> </small></small></small></big></big></big></big></span> <sp= an style=3D"color: #666666;"><small><span style=3D"font-size: xx-small;= font-family: Verdana,Arial,Helvetica,sans-serif;"><big><big><big><small= ><small>We hope you found this message to be useful. However, if you'd r= ather not receive future emails of this sort from The Furniture Training= Company, please <a href=3D"http://www.furnituretraining.com/contact">cl= ick here to unsubscribe</a>.<br /> <br /> </small></small></big></big></= big></span></small><small><span style=3D"font-size: xx-small; font-famil= y: Verdana,Arial,Helvetica,sans-serif;"><big><big><big><small><small>&co= py;Copyright 2009 The Furniture Training Company.<br /> 1770 North Resea= rch Park Way, <br /> North Logan, UT 84341. <br /> All Rights Reserved.<= /small></small></big></big></big></span></small></span><br /></td>=0D=0A= <td valign=3D"top" bgcolor=3D"#ffffff"><img src=3D"http://www.furnituret= rainingcompany.com/images/email/highpoint_2009_04/spacer_disclaimer_righ= t.jpg" alt=3D"" /></td>=0D=0A</tr>=0D=0A</tbody>=0D=0A</table>=0D=0A<tab= le border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"600" align= =3D"center">=0D=0A<tbody>=0D=0A<tr>=0D=0A<td valign=3D"top" bgcolor=3D"#= ffffff"><img src=3D"http://www.furnituretrainingcompany.com/images/email= /highpoint_2009_04/footer.jpg" alt=3D"" /></td>=0D=0A</tr>=0D=0A</tbody>= =0D=0A</table>=0D=0A<p><br /></p><br><hr><a href=3D'http://localhost/ftc= /app/unsubscribe.php?action=3DoptOut&pid=3D6121&cid=3D19&email=3Dmarkl@f= urnituretrainingcompany.com'>Click to Unsubscribe</a>

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• Sanity check on this idea for an Image Viewer in a web app

  - by Charlie Flowers

  I have an approach in mind for an image viewer in a web app, and want to get a sanity check and any thoughts you stackoverflowers might have. Here's the whirlwind nutshell summary: I'm working on an ASP.NET MVC application that will run in my company's retail stores. Even though it is a web application, we own the store machines and have control over them. We have a "windows agent" running on the store machine which we can talk to via http post (it is a WCF service, and our web app has permission to talk to it from the browser). One of the web pages needs to be an "image viewer" page with some common things like Rotate & Zoom. Now, there are some WebForms controls that offer Rotate and Zoom. However, they take up server resources and generate a good bit of traffic between the server and the browser. For example, the Rotate function would cause an ajax call to the server, which would then generate a new image written to a .NET Canvas object, which would then be written to a file on the server, which would then be returned from the ajax call and refreshed inside the browser. Normally, that's a pretty good way of doing things. But in our case, we have code running on the store machine that we can communicate with. This leads me to consider the following approach: When the user asks to view an image, we tell our "windows agent" to download it from our image server to the store machine. We then redirect our browser to our image viewer page, which will pull the image from the local file we just wrote to the store machine. When the user clicks "Rotate", we cause JavaScript code in the browser to call our "windows agent" software, asking it to perform the "Rotate" function. The "windows agent" does the rotation using the same kind of imaging control that would formerly have been used on the server, but it does so now on the store machine. Javascript in the browser then refreshes the image on the page to show the newly rotated image. Zoom and similar features would be implemented the same way. This seems to be much more efficient, scalable, and responsive for the end-users. However, I've never heard of anything like it being done, mostly because it's rare to have this combination of a web app plus a "windows agent" on the client machine. What do you think? Feasible? Reasonable? Any pitfalls I overlooked or improvements / suggestions you can see? Has anyone done anything like this who would like to offer the wisdom of experience? Thanks!

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• Question about Architecture for Viewing Images in ASP.NET MVC App

  - by Charlie Flowers

  I have an approach in mind for an image viewer in a web app, and want to get a sanity check and any thoughts you stackoverflowers might have. Here's the whirlwind nutshell summary: I'm working on an ASP.NET MVC application that will run in my company's retail stores. Even though it is a web application, we own the store machines and have control over them. We have a "windows agent" running on the store machine which we can talk to from the browser via javascript (it is a WCF service, and our web app has permission to talk to it from the browser). One of the web pages needs to be an "image viewer" page with some common things like Rotate & Zoom. Now, there are some WebForms controls that offer Rotate and Zoom. However, they take up server resources and generate a good bit of traffic between the server and the browser. For example, the Rotate function would cause an ajax call to the server, which would then generate a new image written to a .NET Canvas object, which would then be written to a file on the server, which would then be returned from the ajax call and refreshed inside the browser. Normally, that's a pretty good way of doing things. But in our case, we have code running on the store machine that we can communicate with. This leads me to consider the following approach: When the user asks to view an image, we tell our "windows agent" to download it from our image server to the store machine. We then redirect our browser to our image viewer page, which will pull the image from the local file we just wrote to the store machine. When the user clicks "Rotate", we cause JavaScript code in the browser to call our "windows agent" software, asking it to perform the "Rotate" function. The "windows agent" does the rotation using the same kind of imaging control that would formerly have been used on the server, but it does so now on the store machine. Javascript in the browser then refreshes the image on the page to show the newly rotated image. Zoom and similar features would be implemented the same way. This seems to be much more efficient, scalable, and responsive for the end-users. However, I've never heard of anything like it being done, mostly because it's rare to have this combination of a web app plus a "windows agent" on the client machine. What do you think? Feasible? Reasonable? Any pitfalls I overlooked or improvements / suggestions you can see? Has anyone done anything like this who would like to offer the wisdom of experience? Thanks!

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• Issues querying Access '07 database in C#

  - by Kye

  I'm doing a .NET unit as part of my studies. I've only just started, with a lecturer that as kinda failed to give me the most solid foundation with .NET, so excuse the noobishness. I'm making a pretty simple and generic database-driven application. I'm using C# and I'm accessing a Microsoft Access 2007 database. I've put the database-ish stuff in its own class with the methods just spitting out OleDbDataAdapters that I use for committing. I feed any methods which preform a query a DataSet object from the main program, which is where I'm keeping the data (multiple tables in the db). I've made a very generic private method that I use to perform SQL SELECT queries and have some public methods wrapping that method to get products, orders.etc (it's a generic retail database). The generic method uses a separate Connect method to actually make the connection, and it is as follows: private static OleDbConnection Connect() { OleDbConnection conn = new OleDbConnection( @"Provider=Microsoft.ACE.OLEDB.12.0; Data Source=C:\Temp\db.accdb"); return conn; } The generic method is as follows: private static OleDbDataAdapter GenericSelectQuery( DataSet ds, string namedTable, String selectString) { OleDbCommand oleCommand = new OleDbCommand(); OleDbConnection conn = Connect(); oleCommand.CommandText = selectString; oleCommand.Connection = conn; oleCommand.CommandType = CommandType.Text; OleDbDataAdapter adapter = new OleDbDataAdapter(); adapter.SelectCommand = oleCommand; adapter.MissingSchemaAction = MissingSchemaAction.AddWithKey; adapter.Fill(ds, namedTable); return adapter; } The wrapper methods just pass along the DataSet that they received from the main program, the namedtable string is the name of the table in the dataset, and you pass in the query you wish to make. It doesn't matter which query I give it (even something simple like SELECT * FROM TableName) I still get thrown an OleDbException, stating that there was en error with the FROM clause of the query. I've just resorted to building the queries with Access, but there's still no use. Obviously there's something wrong with my code, which wouldn't actually surprise me. Here are some wrapper methods I'm using. public static OleDbDataAdapter GetOrderLines(DataSet ds) { OleDbDataAdapter adapter = GenericSelectQuery( ds, "orderlines", "SELECT OrderLine.* FROM OrderLine;"); return adapter; } They all look the same, it's just the SQL that changes.

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• SSL certificates and types for securing your websites and applications

  - by Mit Naik

  Need to share few information regarding SSL certificates and there types, which SSL certificates are widely used etc. There are several SSL certificates available in the market today inorder to secure your domains, multiple subdomains, your applications and code too. Few of the details are mentioned below. CheapSSL certificates available today are Standard Rapidssl certificate, Thwate SSL 123 etc certificates which are basic level certificates. Most of these cheap SSL certificates are domain-validated only and don't provide the greatest trust for your customers. This means you shouldn't use cheap SSL certificates on e-commerce stores or other public-facing sites that require people to trust the site. EV certificates I found Geotrust Truebusinessid with EV certificate which is one of the cheapest certificate available in market today, you can also find Thwate, Versign EV version of certificates. Its designed to prevent phishing attacks better than normal SSL certificates. What makes an EV Certificate so special? An SSL Certificate Provider has to do some extensive validation to give you one including: Verifying that your organization is legally registered and active, Verifying the address and phone number of your organization, Verifying that your organization has exclusive right to use the domain specified in the EV Certificate, Verifying that the person ordering the certificate has been authorized by the organization, Verifying that your organization is not on any government blacklists. SSL WILDCARD CERTIFICATES, SSL Wildcard Certificates are big money-savers. An SSL Wildcard Certificate allows you to secure an unlimited number of first-level sub-domains on a single domain name. For example, if you need to secure the following websites: * www.yourdomain.com * secure.yourdomain.com * product.yourdomain.com * info.yourdomain.com * download.yourdomain.com * anything.yourdomain.com and all of these websites are hosted on the multiple server box, you can purchase and install one Wildcard certificate issued to *.yourdomain.com to secure all these sites. SAN CERTIFICATES, are interesting certificates and are helpfull if you want to secure multiple domains by generating single CSR and can install the same certificate on your additional sites without generating new CSRs for all the additional domains. CODE SIGNING CERTIFICATES, A code signing certificate is a file containing a digital signature that can be used to sign executables and scripts in order to verify your identity and ensure that your code has not been tampered with since it was signed. This helps your users to determine whether your software can be trusted. Scroll to the chart below to compare cheap code signing certificates. A code signing certificate allows you to sign code using a private and public key system similar to how an SSL certificate secures a website. When you request a code signing certificate, a public/private key pair is generated. The certificate authority will then issue a code signing certificate that contains the public key. A certificate for code signing needs to be signed by a trusted certificate authority so that the operating system knows that your identity has been validated. You could still use the code signing certificate to sign and distribute malicious software but you will be held legally accountable for it. You can sign many different types of code. The most common types include Windows applications such as .exe, .cab, .dll, .ocx, and .xpi files (using an Authenticode certificate), Apple applications (using an Apple code signing certificate), Microsoft Office VBA objects and macros (using a VBA code signing certificate), .jar files (using a Java code signing certificate), .air or .airi files (using an Adobe AIR certificate), and Windows Vista drivers and other kernel-mode software (using a Vista code certificate). In reality, a code signing certificate can sign almost all types of code as long as you convert the certificate to the correct format first. Also I found the below URL which provides you good suggestion regarding purchasing best SSL certificates for securing your site, as per the Financial institution, Bank, Hosting providers, ISP, Retail Merchants etc. Please vote and provide comments or any additional suggestions regarding SSL certificates.

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• PC runs very slowly for no apparent reason

  - by GalacticCowboy

  I have a Dell Latitude D820 that I've owned for about 2.5 years. It is a Core 2 Duo T7200 2.0GHz, with 2 GB of RAM, an 80 GB hard drive and an NVidia Quadro 120M video card. The computer was purchased in late November of 2006 with XP Pro, and included a free upgrade to Vista Business. (Vista was available on MSDN but not yet via retail, so the Vista Business upgrades weren't shipped until March of '07.) Since we had an MSDN subscription at the time, I installed Vista Ultimate on it pretty much as soon as I got it. It ran happily until sometime in the spring of 2007 when Media Center (which I had never used except to watch DVDs) started throwing some kind of bizarre SQL (CE?) error. This error would pop up at random times just while using the computer. Furthermore, Media Center would no longer start. I never identified the cause of this error. I had the Vista Business upgrade by this time, so I nuked the machine, installed XP and all the drivers, and then the Vista Business upgrade. Again, it ran happily for a few months and then started behaving badly once again. Vista Business doesn't have Media Center, so this exhibited completely unrelated symptoms. For no apparent reason and at fairly random times, the machine would suddenly appear to freeze up or run very slowly. For example, launching a new application window (any app) might take 30-45 seconds to paint fully. However, Task Manager showed very low CPU load, memory, etc. I tried all the normal stuff (chkdsk, defrag, etc.) and ran several diagnostic programs to try to identify any problems, but none found anything. It eventually reached the point that the computer was all but unusable, so I nuked it again and installed XP. This time I decided to stick with XP instead of going to Vista. However, within the past couple of months it has started to exhibit the same symptoms in XP that I used to see in Vista. The computer is still under Dell warranty until December, but so far they aren't any help unless I can identify a specific problem. A friend (partner in a now-dead business) has an identical machine that was purchased at the same time. His machine exhibits none of these symptoms, which leads me to believe it is a hardware issue, but I can't figure out how to identify it. Any ideas? Utilities? Seen something similar? At this point I can't even identify any pattern to the behavior, but would be willing to run a "stress test"-style app for as long as a couple days if I had any hope that it would find something. EDIT July 17 I'm testing jerryjvl's answer regarding the video card, though I'm not sure it fully explains the symptoms yet. This morning I ran a video stress test. The test itself ran fine, but immediately afterward the PC started acting up again. I left ProcExp open and various system processes were consuming 50-60% of the CPU but with no apparent reason. For example, "services.exe" was eating about 40%, but the sum of its child processes wasn't higher than about 5%. I left it alone for several minutes to settle down, and then it was fine again. I used the "video card stability test" from firestone-group.com. Its output isn't very detailed, but it at least exercises the hardware pretty hard. EDIT July 22 Thanks for your excellent suggestions. Here is an update on what I have tried so far. Ran memtest86, SeaTools (Seagate), Hitachi drive fitness test, video card stability test (mentioned above). The video card test was the only one that seemed to produce any results, though it didn't occur during the actual test. I defragged the drive (again...) with JkDefrag I dropped the video card

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• Postfix not sending/allowing receiving of messages after server (hardware) changed

  - by 537mfb

  We had na old notebook runing Ubuntu 12.04 working as a web/ftp/mail server and it worked but since the notebook was a notebook and pretty old and unreliable, a desktop was bought to replace it before it stopped working all together. Due to issues with the new desktop's vídeo card, we couldn't use Ubuntu 12.04 so we installed Ubuntu 13.10 and wen't about configuring it. Since we removed the notebook from the network, we kept the same Computer Name and local IP address to make things as close to the old server as possible configuration-wise. However, something has gone wrong since Postfix is throwing error 451 4.3.0 lookup faillure on every attempt to send a mail, and no email can be received either. Our main.cf file is a copy of the one we were using (and working) on the old server (notice we use EHCP) # See /usr/share/postfix/main.cf.dist for a commented, more complete version # Debian specific: Specifying a file name will cause the first # line of that file to be used as the name. The Debian default # is /etc/mailname. #myorigin = /etc/mailname smtpd_banner = $myhostname ESMTP $mail_name powered by Easy Hosting Control Panel (ehcp) on Ubuntu, www.ehcp.net biff = no # appending .domain is the MUA's job. append_dot_mydomain = no # Uncomment the next line to generate "delayed mail" warnings #delay_warning_time = 4h readme_directory = no myhostname = m21-traducoes.com.pt relayhost = mydestination = localhost, 89.152.248.139 mynetworks = 127.0.0.0/8, 192.168.0.0/16, 172.16.0.0/16, 10.0.0.0/8, 89.152.248.0/24 virtual_alias_domains = virtual_alias_maps = proxy:mysql:/etc/postfix/mysql-virtual_forwardings.cf, proxy:mysql:/etc/postfix/mysql-virtual_email2email.cf transport_maps = proxy:mysql:/etc/postfix/mysql-virtual_transports.cf virtual_mailbox_domains = proxy:mysql:/etc/postfix/mysql-virtual_domains.cf virtual_mailbox_maps = proxy:mysql:/etc/postfix/mysql-virtual_mailboxes.cf virtual_mailbox_base = /home/vmail virtual_uid_maps = static:5000 virtual_gid_maps = static:5000 smtpd_sasl_auth_enable = yes smtpd_sasl_security_options = noanonymous broken_sasl_auth_clients = yes smtpd_recipient_restrictions = permit_mynetworks,permit_sasl_authenticated,check_client_access hash:/var/lib/pop-before-smtp/hosts,reject_unauth_destination smtp_use_tls = yes smtpd_use_tls = yes smtpd_tls_auth_only = no smtpd_tls_CAfile = /etc/postfix/cacert.pem smtpd_tls_cert_file = /etc/postfix/smtpd.cert smtpd_tls_key_file = /etc/postfix/smtpd.key smtpd_tls_loglevel = 1 smtpd_tls_received_header = yes smtpd_tls_session_cache_timeout = 3600s tls_random_source = dev:/dev/urandom virtual_create_maildirsize = yes virtual_mailbox_extended = yes virtual_mailbox_limit_maps = proxy:mysql:/etc/postfix/mysql-virtual_mailbox_limit_maps.cf virtual_mailbox_limit_override = yes virtual_maildir_limit_message = "The user you are trying to reach is over quota." virtual_overquota_bounce = yes debug_peer_list = sender_canonical_maps = debug_peer_level = 1 proxy_read_maps = $local_recipient_maps $mydestination $virtual_alias_maps $virtual_alias_domains $virtual_mailbox_maps $virtual_mailbox_domains $relay_recipient_maps $canonical_maps $sender_canonical_maps $recipient_canonical_maps $relocated_maps $mynetworks $virtual_mailbox_limit_maps $transport_maps alias_maps = hash:/etc/aliases smtpd_relay_restrictions = permit_mynetworks, permit_sasl_authenticated,check_client_access hash:/var/lib/pop-before-smtp/hosts,reject_unauth_destination smtpd_destination_concurrency_limit = 2 smtpd_destination_rate_delay = 1s smtpd_extra_recipient_limit = 10 disable_vrfy_command = yes smtpd_delay_reject = yes smtpd_helo_required = yes smtpd_error_sleep_time = 1s smtpd_soft_error_limit = 10 smtpd_hard_error_limit = 20 This configuration was working before but now everytime i try to send a mail in squirrelmail it reports: Message not sent. Server replied: Requested action aborted: error in processing 451 4.3.0 <[email protected]>: Temporary lookup failure And i can't send mail to it from outsider either. Any ideas? EDIT: Here are some issues MXToolBox reports to my domain, answering hopefully to @Teun Vink: BlackList Mail Server Web Server DNS Error 4 0 2 0 Warnings 0 0 0 3 Passed 0 6 3 12 So the domain is on some blacklist, but that doesn't explain the error at all No mail server issues found (except it's not working) Those two web server errors it's because i don't have HTTPS workin (No SSL Certificate) so the test fails Those 3 DNS warnings we're already there when it was working with the other machine and are related to stuff i can't control: SOA Refresh Value is outside of the recommended range SOA Expire Value out of recommended range SOA NXDOMAIN Value too high I've searched and as far as i can tell only the guys who sold the retail can change those values and they won't. Edit2: I half solved the issue.on the new machine postfix was installed but postfix-mysql waasn't so he couldn't connect to the database (rookie mistake). After fixing that, i can now send mails to the outsider without any issues, however i am still not able to receive mails from utside. The sender doesn't get any message warning about the non-delivery but the message doesn't fall in the inbox and the log shows: Nov 13 15:11:57 m21-traducoes postfix/smtpd[5872]: NOQUEUE: reject: RCPT from re lay4.ptmail.sapo.pt[212.55.154.24]: 451 4.3.5 <relay4.ptmail.sapo.pt[212.55.154. 24]>: Client host rejected: Server configuration error; from=<[email protected]> to=<[email protected]> proto=SMTP helo=<sapo.pt> Nov 13 15:11:57 m21-traducoes postfix/smtpd[5872]: disconnect from relay4.ptmail .sapo.pt[212.55.154.24]

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