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• Oracle????????(2012?10?)

  - by Steve He(???)

    Oracle Support Training Oracle ???????????,????????????,??????,?????Oracle??????????,????????????????????????????????Oracle???????????? ???? ?? ?? ?? ?? ???? ?? Support Best Practices (formerly WEWS) ???? ?? 10?24? 15:00 ?? Get Proactive Resolve - Finding Answers Fast ???? ?? 10?25? 15:00 ?? MOS - Configuration Manager ???? ?? 10?30? 15:00 ?? ?????? My Oracle Support ??????????????????????,??? world clock.??????? Oracle ?????????????,??? note 603505.1 ????????????,??????????????(Mandarin)?????? Internet Explorer ??? My Oracle Support ????????????????? ?? ?? ?? ?? Creating Customer Value ???? ?? ?? Oracle Support Basics ???? ?? ?? An Introduction to My Oracle Support ???? ?? ?? Service Request Management ???? ?? ?? Customer User Administration ???? ?? ?? Managing Favorite ???? ?? ?? Quick Search ???? ?? ?? Hot Topic Email ???? ?? ?? Patch and Update ???? ?? ?? Site Alert ???? ?? ?? Search and Browse Features in My Oracle Support ???? ?? ?? Why Use Configuration Manager In The My Oracle Support ???? ?? ?? Enterprise Manager 11g and My Oracle Support ???? ?? ?? Oracle Collaborative Support ???? ?? ?? How to Escalate a Service Request within Oracle Support ???? ?? ?? ????????,?? Support Training Community ?????????? Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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• Scala libraries and frameworks

  - by folone

  Each technology is powerful with libraries and frameworks, written for it. I understand, that Scala is able to use libraries and frameworks, written for Java. But there are already some frameworks, written for Scala in Scala. Like, for example: Lift Framework ScalaTest Scalaz Do you know any more great libraries and frameworks for Scala, written in Scala?

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• Scala xhtml attribute breaks because of a question mark

  - by portoalet

  I had a problem with <iframe id="iframe1" src='http://stockcharts.com/h-sc/ui?s=MT&p=D&yr=2&mn=0&dy=0&id=p43321191731' width="300px" height="300px"></iframe> in Lift web framework (Scala) version Message: java.util.NoSuchElementException scala.RandomAccessSeq$$anon$13.next(RandomAccessSeq.scala:165) scala.xml.parsing.MarkupParser$class.normalizeAttributeValue(MarkupParser.scala:1191) It turned out the question mark ? in the iframe src attribute caused this. What can I do to fix this quickly?

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• Query results with no reverse

  - by gruber

  Hi, Ive got table: UserA, UserB, numberOfConnections I would like to write query which returns me only rows that has no reverse I mean or example : for data : 1 2 10 1 3 10 1 5 10 1 6 10 2 6 10 2 5 10 5 1 10 5 2 10 3 1 10 it should return 1 2 10 1 3 10 1 5 10 1 6 10 2 6 10 2 5 10 rows: 5 1 10 5 2 10 3 1 10 arent valid because there are already corresponding 1 5 10 2 5 10 3 1 10 thanks for help bye

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• very long boot up with Ubuntu 10.04.4

  - by wt70707

  I installed Ubuntu 10.04.3 on Atom. Then I do the update and upgrade with: #apt-get update #apt-get upgrade #apt-get dist-upgrade The system can boot up now but in almost 2 minutes. After power on and system test, it will stop at "Verifying DMI pool data" for 10 seconds before the GRUB menu comes up. Then after the choosing of one item, to the start up of OS there is 100 seconds of black screen. The start up after that is normal and the operations in the system is also normal. I am concerned with if it is of hardware problem, or just some problem with the kernel. Also I want to know after "Verifying DMI pool data" what is done? And after we choose an item in GRUB menu, what does the system do? And where can I see the procedure of the whole boot up? The /var/log/boot.log is too simple, and this is it: fsck from util-linux-ng 2.17.2 fsck from util-linux-ng 2.17.2 /dev/mmcblk0p5: clean, ...... /dev/mmcblk0p1: clean, ...... * Starting AppArmor profiles Skipping profile in /etc/apparmor.d/disable: usr.bin.firefox OK] * Setting sensors limits OK]

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• New Recommended Bundle Patch (APR 2010) - 9405592 for Patch Automation on EM 10.2.0.5

  - by Hari Prasanna Srinivasan

  New Recommended Bundle Patch 9405592 is available for download from My Oracle Support now. This patch primarily enhances the Patching functionality offered by Oracle Enterprise Manager Grid Control. This patch is cumulative and is a superset of the previously released bundles # 9132461, #8992470, and #8653501, and therefore, includes all the features that were introduced as part of those Recommended Bundle Patches. For more information, refer to Comprehensive Overview of Recommended Bundle Patch 9405592 under support note - OMS and Agent Patches required for setting up Provisioning, Patching and Cloning in 10.2.0.3 to 10.2.0.5 GC [ID 427577.1] FAQ: #1 If I had applied the previous recommended patches, do I need to rollback before applying this? Yes, if you had applied any of the patches (# 9132461, #8992470 and #8653501) you would need to rollback the patch and apply this. For rollback instructions, refer to the patch README from the support note 427577.1 #2 I recently applied the patch 9132461, do I still need the new patch? The new patch contains additional bug fixes. (For more info see,Comprehensive Overview of Recommended Bundle Patch 9405592) - Augmented Verification and Support for Oracle Database 9i Release 2 (9.2.0.8) and Oracle Databases on Microsoft Windows Platform - Bug fixes resolving issues with patching CPUs on Databases running on Windows platforms - Key bug fixes identified at various customers. Oracle strongly recommends you to apply the latest patch to make sure you do no encounter these issues and you are at the latest patch level for faster issue resolution through support. #3 Can I apply this patch on top of PSU3 (9282397) for Enterprise Manager ? Yes, this patch does NOT conflict with PSU3 and can be applied over it. #4 Is there any known conflicts? If you had applied the patch 8573971, it would conflict with this patch(9405592). You would need to rollback the patch 8573971 and apply this Bundle. Apply the overlay patch - 9583322 to get the fixes of the rolled back patch 8573971. Note: The overlay patch is currently unavailable, it will be made available in few days.

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• Awesome 10 Meter Curved Touchscreen at the University of Groningen [Video]

  - by Asian Angel

  Think that you have seen awesome touchscreen setups before? Then think again because the University of Groningen has put together the ultimate version with a super-sized 10 meter curved screen setup housed at their reality center. To learn more about the assorted hardware and software used in the creation of this touchscreen wonder see the detailed information section on the YouTube page (link provided below). Note: The video has approximately 1 minute of “blank” airplay at the end. Reality touchscreen University of Groningen [via Geeks are Sexy] Latest Features How-To Geek ETC Learn To Adjust Contrast Like a Pro in Photoshop, GIMP, and Paint.NET Have You Ever Wondered How Your Operating System Got Its Name? Should You Delete Windows 7 Service Pack Backup Files to Save Space? What Can Super Mario Teach Us About Graphics Technology? Windows 7 Service Pack 1 is Released: But Should You Install It? How To Make Hundreds of Complex Photo Edits in Seconds With Photoshop Actions Awesome 10 Meter Curved Touchscreen at the University of Groningen [Video] TV Antenna Helper Makes HDTV Antenna Calibration a Snap Turn a Green Laser into a Microscope Projector [Science] The Open Road Awaits [Wallpaper] N64oid Brings N64 Emulation to Android Devices Super-Charge GIMP’s Image Editing Capabilities with G’MIC [Cross-Platform]

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• Unknown CSS font-family oddity with IE7-10 on Win Vista-8

  - by Jeff

  I am seeing the following "oddity" with IE7-10 on Win Vista-8: When declaring font-family: serif; I am seeing an old bitmapped serif font that I can't identify (see screenshot below) instead of the expected font Times New Roman. I know it's an old bitmapped font because it displays aliased, without any font smoothing, with IE7-10 on Win Vista-8 (just like Courier on every version of Win). Screenshot: I would like to know (1) can anyone else confirm my research and (2) BONUS: which font is IE displaying? Notes: IE6 and IE7 on Win XP displays Times New Roman, as they should. It doesn't matter if font-family: serif; is declared in an external stylesheet or inline on the element. Quoting the CSS attribute makes no difference. Adding "Unkown Font" to the stack also makes no difference. New Screenshot: The answer from Jukka below is correct. Here is a new screenshot with Batang (not BatangChe) to illustrate. Hope this helps someone.

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• Macbook Pro 13" Retina (10,2): Keyboard and Touchpad don't work

  - by Dirk

  I'm dealing with Ubuntu since about 5 years and installed it on several laptops. Now I'm stuck when trying to install Ubuntu 12.04.1 on a brand new Macbook Pro 13" Retina (10,2). I sucessfully can start Ubuntu from an USB stick, the Ubuntu desktop is visible, a mouse cursor is visible. But there is no respond to keyboard or touchpad input. So I cannot really install Ubuntu on the Macbook. The details of my approach: Prepare an empty USB stick Download "ISO 2 USB EFI Booter for Mac" and copy the file bootX64.efi to the USB drive as /efi/boot/bootX64.efi. Download Ubuntu 12.04.1 Desktop for Mac from http://cdimage.ubuntu.com/releases/1-amd64+mac.iso and copy the iso the USB drive as /efi/boot/boot.iso Put the USB stick into the Macbook Press and hold the "alt" button while switching the Macbook on Select "EFI Boot" from the boot menu that appears and press the Return / Enter key Immediately a black terminal screen appears with the headline "Welcome to the Ubuntu ISO << - EFI booter". 30 seconds later the familiar Ubuntu startup graphics screen is showing. Further 20 seconds later Ubuntu has started and the desktop is visible - in wonderfully fine resolution Now the computer does not respond to any actions on the touchpad nor the keyboard Who did install Ubuntu on this Macbook Pro 13" Retina (10,2) successfully? On this site https://help.ubuntu.com/community/MacBookPro this unit is not listed yet, anyway. Any help would be greatly appreciated! Dirk

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• Top 10 Posts in 2010

  - by dwahlin

  Blogging’s a lot of fun and a great way to share what you’ve learned. It’s also a great way to learn based upon comments people leave that help you see things in an entirely new way in some cases.  Since we’ve now moved on to 2011 (Happy New Year’s!) I wanted to list the Top 10 posts from my blog during 2010 based on individual views.  Thanks to everyone who follows my blog and adds comments from time to time. Here’s wishing everyone a great 2011!   1. Reducing Code by Using jQuery Templates 2. Integrating HTML into Silverlight Applications 3. Silverlight is Dead, the Moon is Made of Cheese, and HTML 5 is Ready for Prime Time 4. Understanding the Role of Commanding in Silverlight 4 Applications 5. New Article – Getting Started with WCF RIA Services 6. Simplify Your Code with LINQ 7. My Favorite iPad Apps….So Far 8. Final Release of Silverlight Tools for Visual Studio 2010 Released 9. Handling WCF Service Paths in Silverlight 4 – Relative Path Support 10. Tales from the Trenches – Building a Real-World Silverlight Line of Business Application   Getting Started with the MVVM Pattern in Silverlight Applications – Posted late 2009 so I’m giving it honorable mention status since it’s still one of the most popular posts.

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• Unknown CSS font-family oddity with IE7-10 on Windows Vista, 7, 8

  - by Jeff

  I am seeing the following "oddity" with IE7-10 on Windows Vista, 7, 8: When declaring font-family: serif; I am seeing an old bitmapped serif font that I can't identify (see screenshot below) instead of the expected font Times New Roman. I know it's an old bitmapped font because it displays aliased, without any font smoothing, with IE7-10 on Win Vista-8 (just like Courier on every version of Win). Screenshot: I would like to know (1) can anyone else confirm my research and (2) BONUS: which font is IE displaying? Notes: IE6 and IE7 on Win XP displays Times New Roman, as they should. It doesn't matter if font-family: serif; is declared in an external stylesheet or inline on the element. Quoting the CSS attribute makes no difference. Adding "Unkown Font" to the stack also makes no difference. New Screenshot: The answer from Jukka below is correct. Here is a new screenshot with Batang (not BatangChe) to illustrate. Hope this helps someone.

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• Oracle Cloud Solutions @ Cloud Expo East (June 10-12)

  - by Gene Eun

  Oracle is proud to be the Platinum Sponsor at next week's Cloud Expo East (June 10-12) at the Javits Center in New York City.  This is the fourth consecutive year Oracle has sponsored Cloud Expo. As in years past, Oracle has a full schedule of sessions shown below. We'd love to have you be our guest at Cloud Expo East and have you attend one of our sessions and hear more about our thought leadership and leading solutions in the Cloud and Big Data. We'll also have booth #207, so please stop by and see a demo of many of our cloud offerings. Date  Time  Session Title  Track  Room Tuesday, June 10 4:40 pm - 5:15 pm Top 5 Best Practices for your Application Platform As a Service Cloud Business and the API Economy | Deploying the Cloud TBD Wednesday, June 11 9:10 am - 10:10 am Cloud Odyssey:  A Hero’s Quest All Tracks (Keynote) Keynote Hall Wednesday, June 11 10:15 am - 10:45 am Big Data Management System: Smart SWL Processing Across Hadoop and Your Data Warehouse All Tracks (General Session) Keynote Hall Wednesday, June 11 2:50 pm - 3:25 pm Plug into the Cloud: Your Blueprint to Database as a Service Mobile | Hot Topics TBD Wednesday, June 11 2:50 pm - 3:25 pm From Supply-led to Demand-led: Lead Your IT to Better Serve Your Users Cloud Business and the API Economy | Deploying the Cloud TBD Thursday, June 12 2:50 pm - 3:25 pm Reduce Complexity and Accelerate Innovation with IaaS and PaaS Cloud Business and the API Economy | Deploying the Cloud TBD At Cloud Expo East, you'll get to learn about and experience the latest in Cloud and Big Data. If you don't have a pass to Cloud Expo, no problem. Oracle is giving away FREE VIP Gold Passes! We would love to have you attend Cloud Expo on us. Just go to Oracle's Cloud Expo 2014 event registration page and follow the instructions for a complimentary pass. Stay tuned to this blog and follow us on Twitter (@OracleCloudZone) during and after Cloud Expo for more insight and observations about this year's conference.

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• How to Uninstall Internet Explorer 10 in Windows 8

  - by Taylor Gibb

  We previously explained why so many geeks hate Internet Explorer, and even though Internet Explorer 9 and 10 are greatly improved, and on par with the competition, we’re still going to explain how to uninstall it from Windows 8 if you should want to do so. Uninstalling Internet Explorer 10 Press the Win + R keyboard combination and type appwiz.cpl into the run box, then hit enter. When the Programs and Features window opens, you are going to want to click on the “Turn Windows features on or off” hyperlink on the left hand side. Next, find Internet Explore and uncheck it. You will then be given a warning, you can just click yes to continue. Now click on the OK button, and then reboot your machine. Once you machine has restarted, you will see that Internet Explorer is no longer in the taskbar You should also notice that the Metro version of Internet Explorer has also been removed. That’s all there is to it. How to Banish Duplicate Photos with VisiPic How to Make Your Laptop Choose a Wired Connection Instead of Wireless HTG Explains: What Is Two-Factor Authentication and Should I Be Using It?

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• Archbeat Link-O-Rama Top 10 Tweets for October 2013

  - by OTN ArchBeat

  What caught the attention of the 1,988 people who follow @OTNArchBeat last month? The answer is below, in the list of Top 10 Tweets for October 2013 RT @java: Which women in tech inspire you? Blog about them on Ada Lovelace Day! #ALD13 Oct 10, 2013 at 11:14 AM RT @ORCL_Linux: New blog post: Announcing Unbreakable Enterprise Kernel Release 3 for #Oracle #Linux Oct 21, 2013 at 07:11 PM RT @glassfish: Quick & Dirty How-to Guide: Install #GlassFish 4 on #RaspberryPi. Creating an #IoT infra via @MkHeck Oct 27, 2013 at 07:19 PM RT @java: Nighthacking with James Gosling, interview from Hawaii, watch live Oct. 23, 11am PT #java Oct 21, 2013 at 11:26 AM RT @ensode: "Oracle has posted blogs on how to migrate from #Spring to #JavaEE" I wrote the linked article Oct 07, 2013 at 10:53 AM SOA and User Interfaces - by @soacommunity @hajonormann @gschmutz @t_winterberg et al #industrialsoa Oct 03, 2013 at 01:17 PM RT @oracleace: Welcome and congrats to new #ACEDs @kevin_mcginley and Rene van Wijk @MiddlewareMagic Oct 25, 2013 at 12:59 PM SOA in Real Life: Mobile Solutions by @soacommunity @HajoNormann @gschmutz @t_winterberg et al #industrialsoa Oct 28, 2013 at 09:23 AM RT @OracleAnalytics: Curious to how big #oow13 was? Here’s an infographic to show you some of the stats. Oct 25, 2013 at 01:13 PM Free Poster: ACM in Practice >> thanks to @dschmeid @hajonormann @torsten_winterberg @tbmaier @gschmutz et al. Oct 16, 2013 at 09:56 AM Thought for the Day "You can converge a toaster and a refrigerator, but those things are probably not going to be pleasing to the user." — Tim Cook, CEO of Apple Inc. (Born November 1, 1960) Source: brainyquote.com

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• Hub Forum - Connecting Digital Influencers - Paris 10 & 11 Octobre 2013

  - by Louisa Aggoune

  ORACLE a sponsorisé la 4ème édition du HUB FORUM qui s'est déroulé à l'Espace Pierre Cardin. Les 10,11 oct 2013, plus de 1200 leaders du digital, de la communication, du marketing, de la publicité et de l'innovation se réunissaient pour 2 jours de Conférence lors de la 4ème édition du HUBFORUM Paris, organisé par le HUB Institute.C'est l'évènement qui rassemble les décideurs du monde du digital et leur propose de rencontrer les meilleurs experts en communication du moment mais aussi d’échanger autour des pratiques qui ont fait leurs preuves. Il offre une occasion exceptionnelle de parler du futur du marketing digital, des nouvelles technologies et des médias. Le HUB FORUM en chiffre c'est:- 18 580 mentions- 3 520 vues du live- 80 speakers- 1 200 participants Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} A cette occasion, Pascal Hary - Directeur du Développement des Ventes eXperience Client & Social Europe, a animé une conférence sur le thème  #Social Trend 2014. Pour découvrir l'album photo: https://www.facebook.com/hubforum

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• VirtualBox 4.0.10 is now available for download

  - by user12611829

  VirtualBox 4.0.10 has been released and is now available for download. You can get binaries for Windows, OS X (Intel Mac), Linux and Solaris hosts at http://www.virtualbox.org/wiki/Downloads The full changelog can be found here. The high points for the 4.0.10 maintenance release include .... GUI: fixed disappearing settings widgets on KDE hosts (bug #6809) Storage: fixed hang under rare circumstances with flat VMDK images Storage: a saved VM could not be restored under certain circumstances after the host kernel was updated Storage: refuse to create a medium with an invalid variant Snapshots: none of the hard disk attachments must be attached to another VM in normal mode when creating a snapshot USB: fixed occasional VM hangs with SMP guests USB: proper device detection on RHEL/OEL/CentOS 5 guests ACPI: force the ACPI timer to return monotonic values for improve behavior with SMP Linux guests RDP: fixed screen corruption under rare circumstances rdesktop-vrdp: updated to version 1.7.0 OVF: under rare circumstances some data at the end of a VMDK file was not written during export Mac OS X hosts: Lion fixes Mac OS X hosts: GNOME 3 fix Linux hosts: fixed VT-x detection on Linux 3.0 hosts Linux hosts: fixed Python 2.7 bindings in the universal Linux binaries Windows hosts: fixed leak of thread and process handles Windows Additions: fixed bug when determining the extended version of the Guest Additions Solaris Additions: fixed installation to 64-bit Solaris 10u9 guests Linux Additions: RHEL6.1/OL6.1 compile fix Linux Additions: fixed a memory leak during VBoxManage guestcontrol execute Technocrati Tags: Sun Virtualization VirtualBox var sc_project=1193495; var sc_invisible=1; var sc_security="a46f6831";

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• Grub menu not waiting despite of GRUB_TIMEOUT=10

  - by Optimus

  I have Ubuntu 12.04 installed along side of windows 7. The grub menu doesn't seem obey GRUB_TIMEOUT=10, I see the grub menu there for a split second and it immediately defaults to the first option. Grub menu worked fine when I first installed ubuntu. I am not able to pinpoint what exactly broke it(maybe some update?). I did resize my ubuntu partition using gparted but am not sure if that is what caused it. here are my settings from etc/default/grub GRUB_DEFAULT=0 #GRUB_HIDDEN_TIMEOUT=0 #GRUB_HIDDEN_TIMEOUT_QUIET=true GRUB_TIMEOUT=10 GRUB_DISTRIBUTOR=`lsb_release -i -s 2> /dev/null || echo Debian` GRUB_CMDLINE_LINUX_DEFAULT="quiet splash" GRUB_CMDLINE_LINUX="" How do I fix this? Edit: As suggested by 'kamil' this is what I have tried so far with no luck - 1) hold the shift key while booting 2) sudo gedit /etc/default/grub edit GRUB_TIMEOUT to `GRUB_TIMEOUT=10` sudo update-grub 3) sudo gedit /etc/default/grub edit GRUB_TIMEOUT to `GRUB_TIMEOUT=10` sudo update-grub2 4) at the end of your /etc/grub.d/00_header file, comment out the if condition except for the regular set timeout line like this: #if [ \${recordfail} = 1 ]; then # set timeout=-1 #else set timeout=${GRUB_TIMEOUT} #fi then sudo update-grub and sudo update-grub2 5) install boot repair sudo add-apt-repository ppa:yannubuntu/boot-repair sudo apt-get update sudo apt-get install -y boot-repair boot-repair boot-repair output - Boot successfully repaired. ... The boot files of [The OS now in use - Ubuntu 12.04.1 LTS] are far from the start of the disk. Your BIOS may not detect them. You may want to retry after creating a /boot partition (EXT4, 200MB, start of the disk). This can be performed via tools such as gParted. Then select this partition via the [Separate /boot partition:] option of [Boot Repair]. (https://help.ubuntu.com/community/BootPartition) http://paste.ubuntu.com/1220468/ - here is the full boot-repair data Could grub files not being at the start of the disk create such issues?

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• Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

  - by Richard Lefebvre

  Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5.  The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8.  The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9.  Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success.  Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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• Gamification = -10#/3mo

  - by erikanollwebb

  One of the purposes of gamification of anything is to see if you can modify the behavior of the user. In the enterprise, that might mean getting sales people to enter more information into a CRM system, encouraging employees to update their HR records, motivating people to participate in forums and discussions, or process invoices more quickly.  Wikipedia defines behavior modification as "the traditional term for the use of empirically demonstrated behavior change techniques to increase or decrease the frequency of behaviors, such as altering an individual's behaviors and reactions to stimuli through positive and negative reinforcement of adaptive behavior and/or the reduction of behavior through its extinction, punishment and/or satiation."  Gamification is just a way to modify someone's behavior using game mechanics. And the magic question is always whether it works. So I thought I would present my own little experiment from the last few months.  This spring, I upgraded to a Samsung Galaxy 4.  It's a pretty sweet phone in many ways, but one of the little extras I discovered was a built in app called S Health. S Health is an app that you can use to track calories, weight, exercise and it has a built in pedometer. I looked at it when I got the phone, but assumed you had to turn it on to use it so I didn't look at it much.  But sometime in July, I realized that in fact, it just ran in the background and was quietly tracking my steps, with a goal of 10,000 per day.  10,000 steps per day is this magic number recommended by the Surgeon General and the American Heart Association.  Dr. Oz pushes it as the goal for daily exercise.  It's about 5 miles of walking. I'm generally not the kind of person who always has my phone with me.  I leave it in my purse and pull it out when I need it.  But then I realized that meant I wasn't getting a good measure of my steps.  I decided to do a little experiment, and carry it with me as much as possible for a week.  That's when I discovered the gamification that changed my life over the last 3 months.  When I hit 10,000 steps, the app jingled out a little "success!" tune and I got a badge.  I was hooked.  I started carrying my phone.  I started making sure I had shoes I could walk in with me.  I started walking at lunch time, because I realized how often I sat at my desk for 8-10 hours every day without moving.  I started pestering my husband to walk with me after work because I hadn't hit my 10,000 yet, leading him at one point to say "I'm not as much a slave to that badge as you are!"  I started looking at parking lots differently.  Can't get a space up close?  No worries, just that many steps toward my 10,000.  I even tried to see if there was a second power user level at 15,000 or 20,000 (*sadly, no).  If I was close at the end of the day, I have done laps around my house until I got my badge.  I have walked around the block one more time to get my badge.  I have mentally chastised myself when I forgot to put my phone in my pocket because I don't know how many steps I got.  The badge below I got when my boss and I were in New York City and we walked around the block of our hotel just to watch the badge pop up. There are a bunch of tools out on the market now that have similar ideas for helping you to track your exercise, make it social.  There are apps (my favorite is still Zombies, Run!).  You could buy a FitBit or UP by Jawbone.   Interactive fitness makes the Expresso stationary bike with built in video games.  All designed to help you be more aware of your activity and keep you engaged and motivated.  And the idea is to help you change your behavior. I know someone who would spend extra time and work hard on the Expresso because he had built up strategies for how to kill the most dragons while he was riding to get more points.  When the machine broke down, he didn't ride a different bike because it just wasn't that interesting. But for me, just the simple jingle and badge have been all I needed.  I admit, I still giggle gleefully when I hear the tune sing out from my pocket. After a few weeks, I noticed I had dropped a few pounds.  Not a lot, just 2-3.  But then I was really hooked.  I started making a point both to eat a little less and hit 10,000 steps as much as I could.  I bemoaned that during the floods in Boulder, I wasn't hitting my 10,000 steps.  And now, a few months later, I'm almost 10 lbs lighter. All for 1 badge a day. So yes, simple gamification can increase motivation and engagement.  And that can lead to changes in behavior.  Now the job is to apply that to the enterprise space in a meaningful and engaging way. 

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• Oracle???????2012?10??

  - by Allen Gao

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Oracle???????    ????    ???? ????:Oracle???????2012?10?? ???????????Note: 230.1?

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• Top 10 Reasons SQL Developer is Perfect for Oracle Beginners

  - by thatjeffsmith

  Learning new technologies can be daunting. If you’ve never used a Mac before, you’ll probably be a bit baffled at first. But, you’re probably at least coming from a desktop computing background (Windows), so you common frame of reference. But what if you’re just now learning to use a relational database? Yes, you’ve played with Access a bit, but now your employer or college instructor has charged you with becoming proficient with Oracle database. Here’s 10 reasons why I think Oracle SQL Developer is the perfect vehicle to help get you started. 1. It’s free No need to break into one of these… No start-up costs, no need to wrangle budget dollars from your company. Students don’t have any money after books and lab fees anyway. And most employees don’t like having to ask for ‘special’ software anyway. So avoid all of that and make sure the free stuff doesn’t suit your needs first. Upgrades are available on a regular base, also at no cost, and support is freely available via our public forums. 2. It will run pretty much anywhere Windows – check. OSX (Apple) – check. Unix – check. Linux – check. No need to start up a windows VM to run your Windows-only software in your lab machine. 3. Anyone can install it There’s no installer, no registry to be updated, no admin privs to be obtained. If you can download and extract files to your machine or USB storage device, you can run it. You can be up and running with SQL Developer in under 5 minutes. Here’s a video tutorial to see how to get started. 4. It’s ubiquitous I admit it, I learned a new word yesterday and I wanted an excuse to use it. SQL Developer’s everywhere. It’s had over 2,500,000 downloads in the past year, and is the one of the most downloaded items from OTN. This means if you need help, there’s someone sitting nearby you that can assist, and since they’re in the same tool as you, they’ll be speaking the same language. 5. Simple User Interface Up-up-down-down-Left-right-left-right-A-B-A-B-START will get you 30 lives, but you already knew that, right? You connect, you see your objects, you click on your objects. Or, you can use the worksheet to write your queries and programs in. There’s only one toolbar, and just a few buttons. If you’re like me, video games became less fun when each button had 6 action items mapped to it. I just want the good ole ‘A’, ‘B’, ‘SELECT’, and ‘START’ controls. If you’re new to Oracle, you shouldn’t have the double-workload of learning a new complicated tool as well. 6. It’s not a ‘black box’ Click through your objects, but also get the SQL that drives the GUI As you use the wizards to accomplish tasks for you, you can view the SQL statement being generated on your behalf. Just because you have a GUI, doesn’t mean you’re ceding your responsibility to learn the underlying code that makes the database work. 7. It’s four tools in one It’s not just a query tool. Maybe you need to design a data model first? Or maybe you need to migrate your Sybase ASE database to Oracle for a new project? Or maybe you need to create some reports? SQL Developer does all of that. So once you get comfortable with one part of the tool, the others will be much easier to pick up as your needs change. 8. Great learning resources available Videos, blogs, hands-on learning labs – you name it, we got it. Why wait for someone to train you, when you can train yourself at your own pace? 9. You can use it to teach yourself SQL Instead of being faced with the white-screen-of-panic, you can visually build your queries by dragging and dropping tables and views into the Query Builder. Yes, ‘just like Access’ – only better. And as you build your query, toggle to the Worksheet panel and see the SQL statement. Again, SQL Developer is not a black box. If you prefer to learn by trial and error, the worksheet will attempt to suggest the next bit of your SQL statement with it’s completion insight feature. And if you have syntax errors, those will be highlighted – just like your misspelled words in your favorite word processor. 10. It scales to match your experience level You won’t be a n00b forever. In 6-8 months, when you’re ready to tackle something a bit more complicated, like XML DB or Oracle Spatial, the tool is already there waiting on you. No need to go out and find the ‘advanced’ tool. 11. Wait, you said this was a ‘Top 10′ list? Yes. Yes, I did. I’m using this ‘trick’ to get you to continue reading because I’m going to say something you might not want to hear. Are you ready? Tools won’t replace experience, failure, hard work, and training. Just because you have the keys to the car, doesn’t mean you’re ready to head out on the race track. While SQL Developer reduces the barriers to entry, it does not completely remove them. Many experienced folks simply do not like tools. Rather, they don’t like the people that pick up tools without the know-how to properly use them. If you don’t understand what ‘TRUNCATE’ means, don’t try it out. Try picking up a book first. Of course, it’s very nice to have your own sandbox to play in, so you don’t upset the other children. That’s why I really like our Dev Days Database Virtual Box image. It’s your own database to learn and experiment with.

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• 10 Quick Tips to Get the Most from Microsoft Office

  - by Lori Kaufman

  We have published some useful tips and tricks for getting the most out of Office 2010 and 2007. This article compiles 10 of the best tips and tricks we have covered. How to See What Web Sites Your Computer is Secretly Connecting To HTG Explains: When Do You Need to Update Your Drivers? How to Make the Kindle Fire Silk Browser *Actually* Fast!

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• 10 Excellent Icon Sets

  - by Jyoti

  Icons are really useful for web design, application interface and more. Everyone loves good looking icons. In this post you will find 10 fresh new icon packs that you can use for your project. Pixelpress Mixed Icons: Social Media Icons By Studio M6: Now Wooden App Icon: Onebit Icon Pack: Fresh Add On Icon Set: 3D [...]

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• How to downgrade Thunderbird 12.04 to Thunderbird 11.01.1 on Ubuntu 10.04.4 LTS

  - by John

  On several Ubuntu 10.04.4 LTS systems I've recently upgraded to Thunderbird 11.01.1 to 12.04 via "apt-get update/upgrade". Now my T-Bird menu's drop off un-expectantly; trying to click on "Get Mail" sometimes fails intermittently; and printing is also intermittent. I did not have these intermittent problems before upgrading. How do I revert Thunderbird to the previous release until the developers fix these issues?

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• Daily tech links for .net and related technologies - Apr 8-10, 2010

  - by SanjeevAgarwal

  Daily tech links for .net and related technologies - Apr 8-10, 2010 Web Development Using RIA DomainServices with ASP.NET and MVC 2 - geekswithblogs Using AntiXss As The Default Encoder For ASP.NET - Phil Haack New Syntax for HTML Encoding Output in ASP.NET 4 (and ASP.NET MVC 2) - Scott Gu Multi-Step Processing in ASP.NET - Dave M. Bush MvcContrib - Portable Area – Visual Studio project template - erichexter Encoding/Decoding URIs and HTML in the .NET 4 Client Profile - Pete Brown Jon Takes Five...(read more)

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