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• Juju stuck in "pending" state when using LXC

  - by Andre

  So I'm trying to get started with Juju, and tried to do this locally using LXC. I followed the instructions here: How do I configure juju for local usage? Unfortunately this doesn't seem to work for me. status shows the following: $ juju status machines: 0: agent-state: running dns-name: localhost instance-id: local instance-state: running services: mysql: charm: cs:precise/mysql-1 relations: db: - wordpress units: mysql/0: agent-state: pending machine: 0 public-address: null wordpress: charm: cs:precise/wordpress-0 exposed: true relations: db: - mysql units: wordpress/0: agent-state: pending machine: 0 open-ports: [] public-address: null 2012-05-10 14:09:38,155 INFO 'status' command finished successfully As you can see the agent-state is 'pending' and there is no public address where I'm able to access the newly created site. Am I missing something here? UPDATE: Tried destroying the environment an doing everything again (multiple times). This is the output for debug-log: ~$ juju debug-log 2012-05-11 08:50:23,790 INFO Enabling distributed debug log. 2012-05-11 08:50:23,806 INFO Tailing logs - Ctrl-C to stop. 2012-05-11 08:50:42,338 Machine:0: juju.agents.machine DEBUG: Units changed old:set([]) new:set(['mysql/0']) 2012-05-11 08:50:42,339 Machine:0: juju.agents.machine DEBUG: Starting service unit: mysql/0 ... 2012-05-11 08:50:42,459 Machine:0: unit.deploy DEBUG: Downloading charm cs:precise/mysql-1 to /home/andre/.juju/data/andre-local/charms 2012-05-11 08:50:42,620 Machine:0: unit.deploy DEBUG: Using <juju.machine.unit.UnitContainerDeployment object at 0x9c54b6c> for mysql/0 in /home/andre/.juju/data/andre-local 2012-05-11 08:50:42,648 Machine:0: unit.deploy DEBUG: Starting service unit mysql/0... 2012-05-11 08:50:42,649 Machine:0: unit.deploy DEBUG: Creating master container... 2012-05-11 08:54:33,992 Machine:0: unit.deploy DEBUG: Created master container andre-local-0-template 2012-05-11 08:54:33,993 Machine:0: unit.deploy INFO: Creating container mysql-0... 2012-05-11 08:56:18,760 Machine:0: unit.deploy INFO: Container created for mysql/0 2012-05-11 08:56:19,466 Machine:0: unit.deploy DEBUG: Charm extracted into container 2012-05-11 08:56:19,569 Machine:0: unit.deploy DEBUG: Starting container... 2012-05-11 08:56:22,707 Machine:0: unit.deploy INFO: Started container for mysql/0 2012-05-11 08:56:22,707 Machine:0: unit.deploy INFO: Started service unit mysql/0 2012-05-11 08:56:23,012 Machine:0: juju.agents.machine DEBUG: Units changed old:set(['mysql/0']) new:set(['wordpress/0', 'mysql/0']) 2012-05-11 08:56:23,039 Machine:0: juju.agents.machine DEBUG: Starting service unit: wordpress/0 ... 2012-05-11 08:56:23,154 Machine:0: unit.deploy DEBUG: Downloading charm cs:precise/wordpress-0 to /home/andre/.juju/data/andre-local/charms 2012-05-11 08:56:23,396 Machine:0: unit.deploy DEBUG: Using <juju.machine.unit.UnitContainerDeployment object at 0x9c519cc> for wordpress/0 in /home/andre/.juju/data/andre-local 2012-05-11 08:56:23,620 Machine:0: unit.deploy DEBUG: Starting service unit wordpress/0... 2012-05-11 08:56:23,621 Machine:0: unit.deploy INFO: Creating container wordpress-0... 2012-05-11 08:58:24,739 Machine:0: unit.deploy INFO: Container created for wordpress/0 2012-05-11 08:58:25,163 Machine:0: unit.deploy DEBUG: Charm extracted into container 2012-05-11 08:58:25,397 Machine:0: unit.deploy DEBUG: Starting container... 2012-05-11 08:58:27,982 Machine:0: unit.deploy INFO: Started container for wordpress/0 2012-05-11 08:58:27,983 Machine:0: unit.deploy INFO: Started service unit wordpress/0 This is the result for the status command (with verbose flag): ~$ juju -v status 2012-05-11 08:51:53,464 DEBUG Initializing juju status runtime 2012-05-11 08:51:53,625:4030(0xb7345b00):ZOO_INFO@log_env@658: Client environment:zookeeper.version=zookeeper C client 3.3.5 2012-05-11 08:51:53,625:4030(0xb7345b00):ZOO_INFO@log_env@662: Client environment:host.name=andre-ufo 2012-05-11 08:51:53,625:4030(0xb7345b00):ZOO_INFO@log_env@669: Client environment:os.name=Linux 2012-05-11 08:51:53,625:4030(0xb7345b00):ZOO_INFO@log_env@670: Client environment:os.arch=3.2.0-24-generic-pae 2012-05-11 08:51:53,625:4030(0xb7345b00):ZOO_INFO@log_env@671: Client environment:os.version=#37-Ubuntu SMP Wed Apr 25 10:47:59 UTC 2012 2012-05-11 08:51:53,626:4030(0xb7345b00):ZOO_INFO@log_env@679: Client environment:user.name=andre 2012-05-11 08:51:53,626:4030(0xb7345b00):ZOO_INFO@log_env@687: Client environment:user.home=/home/andre 2012-05-11 08:51:53,626:4030(0xb7345b00):ZOO_INFO@log_env@699: Client environment:user.dir=/home/andre 2012-05-11 08:51:53,626:4030(0xb7345b00):ZOO_INFO@zookeeper_init@727: Initiating client connection, host=192.168.122.1:41779 sessionTimeout=10000 watcher=0xb7780620 sessionId=0 sessionPasswd=<null> context=0x9242ee8 flags=0 2012-05-11 08:51:53,627:4030(0xb6b90b40):ZOO_INFO@check_events@1585: initiated connection to server [192.168.122.1:41779] 2012-05-11 08:51:53,649:4030(0xb6b90b40):ZOO_INFO@check_events@1632: session establishment complete on server [192.168.122.1:41779], sessionId=0x1373ae057d90007, negotiated timeout=10000 2012-05-11 08:51:53,651 DEBUG Environment is initialized. machines: 0: agent-state: running dns-name: localhost instance-id: local instance-state: running services: mysql: charm: cs:precise/mysql-1 relations: db: - wordpress units: mysql/0: agent-state: pending machine: 0 public-address: null wordpress: charm: cs:precise/wordpress-0 relations: db: - mysql units: wordpress/0: agent-state: pending machine: 0 public-address: null

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• Siteminder webagent installation failed

  - by Sreekanth

  Hi All, I have tried to install a 32 bit Netegrity(CA) siteminder web agent on 64 bit Windows server 2003. The IIS server is V 6.0 and so it is also 64 bit. But the problem is while configuring the agent it is showing metabase error. Previously 64 bit web agent was installed on the same server and removed. The IIS V 6.0 is also reinstalled on the server. But after that when I tried to install 32 bit siteminder web agent, it is showing an error as said above. Is it possible to install a 32 bit siteminder web agent on 64 bit IIS? Please help me as soon as possible. Thanks in advance.

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• Blocking Just the Parent Domain via robots.txt

  - by Bryan Hadaway

  Let's say you have a parent domain: parent.com and children subdomains under that parent domain: child1.com child2.com child3.com Is there a way to use just the following within parent.com: User-agent: * Disallow: / Considering each child has their own robots.txt stating: User-agent: * Allow: / Or is the parent robots.txt still going to have to make an exception for every single subdomain: User-agent: * Disallow: / Allow: /child1/ Allow: /child2/ Allow: /child3/ Obviously this is important and tricky territory SEO wise so I'm looking to learn the definitive and safe, best practice method here to sharpen my skills. Thanks, Bryan

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• DPM Coordinator Service is not responding

  - by Anatoly Vilchinsky

  Hi dear Gurus! I'm in stuck point now, so please at least try to help me. I've installed DPM 2010 on cluster server (w2k8 r2), everything was fine. Than I've tried tot install Protection Agent on both server of my cluster, but I'm getting error Error 312: The agent operation failed because the DPM Agent Coordinator service is not responding. Error details: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it (0x80070422) Recommended action: Restart the DPM Agent Coordinator service on . And the thing is that I'm totally can't see DPM Agent Coordinator service not on the localhost, nor on the second server. All the suggestion, that I've found in the internet are suggesting to restart this service, but how can I perform this if the one is absent? I'll be glad for any help

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• Determine / set Puppet environment

  - by quickshiftin

  I'm trying to determine what Puppet thinks the environment is on my agent nodes. Per the documentation I've configured the agent's environment in /etc/puppet/puppet.conf as such [agent] environment = development In order to view the environment I've found this code to add an environment fact to facter: require 'puppet' Facter.add("environment") do setcode do Puppet[:environment] end end However, on one of my agent nodes, if I run sudo facter -p environment, the result is production. I've tried to manually set the environment temporarily via sudo puppet agent --environment development, however the result from facter is the same. Any idea what's going on?

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• Upgrading Oracle Enterprise Manager: 12c to 12c Release 2

  - by jorge_neidisch

  1 - Download the OEM 12c R2. It can be downloaded here: http://www.oracle.com/technetwork/oem/grid-control/downloads/index.html  Note: it is a set of three huge zips. 2 - Unzip the archives 3 - Create a directory (as the oem-owner user) where the upgraded Middleware should be installed. For instance: $ mkdir /u01/app/oracle/Middleware12cR2 4 - Back up OMS (Middleware home and inventory), Management Repository and Software Library. http://docs.oracle.com/cd/E24628_01/doc.121/e24473/ha_backup_recover.htm#EMADM10740 5 - Ensure that the Management tables don't have snapshots:  SQL> select master , log_table from all_mview_logs where log_owner='<EM_REPOS_USER>If there are snapshots drop them:  SQL> Drop snapshot log on <master> 6 - Copy emkey  from existing OMS:  $ <OMS_HOME>/bin/emctl config emkey -copy_to_repos [-sysman_pwd <sysman_pwd>]To verify whether the emkey is copied, run the following command: $ <OMS_HOME>/bin/emctl status emkeyIf the emkey is copied, then you will see the following message:The EMKey  is configured properly, but is not secure.Secure the EMKey by running "emctl config emkey -remove_from_repos". 7 - Stop the OMS and the Agent $ <OMS_HOME>/bin/emctl stop oms $ <AGENT_HOME>/bin/emctl stop agent 8 - from the unzipped directory, run $ ./runInstaller 8a - Follow the wizard: Email / MOS; Software Updates: disable or leave empty. 8b - Follow the wizard:  Installation type: Upgrade -> One System Upgrade. 8c - Installation Details: Middleware home location: enter the directory created in step 3. 8d - Enter the DB Connections Details. Credentials for SYS and SYSMAN. 8e - Dialog comes: Stop the Job Gathering: click 'Yes'. 8f- Warning comes: click 'OK'. 8g - Select the plugins to deploy along with the upgrade process 8h- Extend Weblogic: enter the password (recommended, the same password for the SYSMAN user). A new directory will be created, recommended: /u01/app/oracle/Middleware12cR2/gc_inst 8i - Let the upgrade proceed by clicking 'Install'. 8j - Run the following script (as root) and finish the 'installation':  $ /u01/app/oracle/Middleware12R2/oms/allroot.sh 9 - Turn on the Agent:  $ <AGENT_HOME>/bin/emctl start agent  Note that the $AGENT_HOME might be located in the old Middleware directory:  $ /u01/app/oracle/Middleware/agent/agent_inst/bin/emctl start agent 10 - go to the EM UI. Select the WebLogic Target and choose the option "Refresh WebLogic Domain" from the menu. 11 - Update the Agents: Setup -> Manage Cloud Control -> Upgrade Agents -> Add (+) Note that the agents may take long to show up. ... and that's it! Or that should be it !

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• After deploying services I get incorrect public adress

  - by user84471

  I deployed wordpress and when I type juju status I recievie this: public-adress: node-001185e6777fe When I found what is IP adress of this computer I tried type in webbrowser but I get 502 bad gateway. After juju status: hsf@ubuntu:~$ juju status 2012-10-05 11:26:49,385 INFO Connecting to environment... Enter passphrase for key '/home/hsf/.ssh/id_rsa': 2012-10-05 11:26:51,905 INFO Connected to environment. machines: 0: agent-state: running dns-name: node-00127968a7be.local instance-id: /MAAS/api/1.0/nodes/node-ab7c5eb6-0e08-11e2-bb37-001185e67955/ instance-state: unknown 1: agent-state: running dns-name: node-001185e677fe instance-id: /MAAS/api/1.0/nodes/node-82beae92-0e09-11e2-a134-001185e67955/ instance-state: unknown 2: agent-state: running dns-name: node-001185e6772b.local instance-id: /MAAS/api/1.0/nodes/node-5c21dc18-0e0a-11e2-a134-001185e67955/ instance-state: unknown services: wordpress: charm: cs:precise/wordpress-9 exposed: true relations: loadbalancer: - wordpress units: wordpress/2: agent-state: started machine: 1 open-ports: [] public-address: node-001185e677fe.localdomain 2012-10-05 11:26:52,459 INFO 'status' command finished successfully hsf@ubuntu:~$

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• Gathering application architecture

  - by userbb

  Suppose there is system for gathering info about system activities. There is a client part with an interface and there are agent parts that are installed on each machine. I estimate that there could be max 20 computers now. Later could be more like 50. My solutions: Agent stores data into local database e.g. sqlite. There is also a service which can be used by a client to query data. So if a client wants to display data for 50 computers, he sends a query to 50 computers. I'am on that solution now but maybe it's totally wrong. Agent stores data into local database (I don't known good one for that). There is also server (main database) and local databases are synchronized with the server. In this case, a client connects to the main database to display data. Agent sends data in realtime to main database. So same as point 2, but there is no sync. Like in point 3, but agent buffers data in local database and sends it in small chunks to main database. What is the best approach?

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• Managing multiple ssh keys

  - by Mathijs Kwik

  I have a lot of ssh keys, they are all passphrase protected and managed by ssh-agent. As a result of this, I am now getting "Too many authentication failures" on some connections. As has been explained on this site before, this is because ssh will try all keys the agent throws at it. The proposed solution is to use IdentitiesOnly in the config, together with an IdentityFile. While this indeed stops offering wrong keys, it seems it completely disables the agent in full, so now I have to type the passphrase on every connection. I could not find clear info about this. Does IdentitiesOnly just disable getting keys from ssh-agent in full? Or should it just block out the keys that aren't mentioned? Thanks, Mathijs # here's my config ~% cat .ssh/config Host bluemote HostName some.host.com IdentitiesOnly yes IdentityFile /home/mathijs/.ssh/keys/bluebook_ecdsa # I had the key loaded into the agent, shown here ~% ssh-add -L ecdsa-sha2-nistp521 SOME_LONG_BASE64_NUMBER== /home/mathijs/.ssh/keys/bluebook_ecdsa # but it doesn't seem to get used ~% ssh bluemote Enter passphrase for key '/home/mathijs/.ssh/keys/bluebook_ecdsa':

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• How to use Java on Google App Engine without exceeding minute quotas?

  - by Geo

  A very simple java code inside a doGet() servlet is getting more than a second of cpu time on GAE. I have read some quota related documentation and apparently I am not doing anything wrong. //Request the user Agent info String userAgent = req.getHeader("User-Agent"); I wanted to know what was using the CPU the most, I use a google help recommendation. //The two lines below will get the CPU before requesting User-Agent Information QuotaService qs = QuotaServiceFactory.getQuotaService(); long start = qs.getCpuTimeInMegaCycles(); //Request the user Agent info String userAgent = req.getHeader("User-Agent"); //The three lines below will get the CPU after requesting User-Agent Information // and informed it to the application log. long end = qs.getCpuTimeInMegaCycles(); double cpuSeconds = qs.convertMegacyclesToCpuSeconds(end - start); log.warning("CPU Seconds on geting User Agent: " + cpuSeconds); The only thing that the code above tells me is that inspecting the header will use more than a second (1000ms) of cpu time, which for Google is a warning on the log panel. That seems to be a very simple request and still is using more than a second of cpu. What I am missing?

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• SQL Server: Is it possible to prevent SQL Agent from failing a step on error?

  - by Kenneth

  I have a stored procedure that runs custom backups for around 60 SQL servers (mixes 2000 through 2008R2). Occasionally, due to issues outside of my control (backup device inaccessible, network error, etc.) an individual backup on one or two databases will fail. This causes this entire step to fail, which means any subsequent backup commands are not executed and half of the databases on a given server may not be backed up. On the 2005+ boxes I am using TRY/CATCH blocks to manage these problems and continue backing up the remaining databases. On a 2000 server however, for example, I have no way to prevent this error from failing the entire step: Msg 3201, Level 16, State 1, Line 1 Cannot open backup device 'db-diff(\PATH\DB-DIFF-03-16-2010.DIF)'. Operating system error 5(Access is denied.). Msg 3013, Level 16, State 1, Line 1 BACKUP DATABASE is terminating abnormally. I am simply asking if anything like TRY/CATCH is possible in SQL 2000? I realize there are no built in methods for this, so I guess I am looking for some creativity. Even when wrapping each backup (or any failing statement) via sp_executesql the job fails instantly. Example: DECLARE @x INT, @iReturn INT PRINT 'Executing statement that will fail with 208.' EXEC @iReturn = Sp_executesql N'SELECT * from TABLETHATDOESNTEXIST;' PRINT Cast(@iReturn AS NVARCHAR) --In SSMS this return code prints. Executed as a job it fails and aborts before this statement.

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• Do you need Visual Studio 2010 to manage a 2010 build agent?

  - by eric brown

  we are considering TFS2010 but need to confirm some information as we're still using TFS2008 and vs2008. the question is whether we can still manage our builds using the 2008 client. please advise. thanks!

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• Mobile detection - Meta tag and max-device-width vs. php user agent?

  - by nimmbl

  Which form of mobile detection should I use and why? <meta name="viewport" content="width=320,initial-scale=1,maximum-scale=1.0,user-scalable=no" /> <link media="only screen and (max-device-width: 480px) and (min-device-width: 320px)" href="css/mobile.css" type= "text/css" rel="stylesheet"> <link media="handheld, only screen and (max-device-width: 319px)" href="css/mobile_simple.css" type="text/css" rel="stylesheet" /> Or include('mobile_device_detect.php'); $mobile = mobile_device_detect(); And why on earth would this: <?php if(strpos($_SERVER['HTTP_USER_AGENT'], 'iPhone') !== false) { ?> <meta name="viewport" content="width=320,initial-scale=1,maximum-scale=1.0,user-scalable=no" /> <link media="screen" href="css/mobile.css" type= "text/css" rel="stylesheet"> <?php } else { ?> <link media="screen" href="css/mobile_simple.css" type= "text/css" rel="stylesheet"> <?php } ?> ignore this css? body { background: -webkit-gradient(linear, left top, left bottom, from(#555), to(#000)); }

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• Sqlserver 2005 Replication issue

  - by Francesco

  Hi, I have a peer to peer Merge Replication from two Sqlserver 2005. The first Sqlserver is both the publisher and distribuitor. All works fine but if the VPN goes down for a couple of hours the replication goes down too and I need to manually restart the sqlserver agent. In the Sqlserver Agent properties I have set the two option about the agent failover but nothing. How I can set an automatic restart of sqlserver agent when the VPN goes down? Thanks

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• Beginner PHP Question

  - by user317128

  I am working on an example from a php book and am getting an error on line 8 with this code <?php $agent = getenv("HTTP_USER_AGENT"); if (preg_match("/MSIE/i", "$agent")); { $result = "You are using Microsoft Internet Explorer"; } else if (preg_match("/Mozilla/i", "$agent")); { $result = "You are using Mozilla firefox"; } else {$result = "you are using $agent"; } echo $result; ?>

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• functional dependencies vs type families

  - by mhwombat

  I'm developing a framework for running experiments with artificial life, and I'm trying to use type families instead of functional dependencies. Type families seems to be the preferred approach among Haskellers, but I've run into a situation where functional dependencies seem like a better fit. Am I missing a trick? Here's the design using type families. (This code compiles OK.) {-# LANGUAGE TypeFamilies, FlexibleContexts #-} import Control.Monad.State (StateT) class Agent a where agentId :: a -> String liveALittle :: Universe u => a -> StateT u IO a -- plus other functions class Universe u where type MyAgent u :: * withAgent :: (MyAgent u -> StateT u IO (MyAgent u)) -> String -> StateT u IO () -- plus other functions data SimpleUniverse = SimpleUniverse { mainDir :: FilePath -- plus other fields } defaultWithAgent :: (MyAgent u -> StateT u IO (MyAgent u)) -> String -> StateT u IO () defaultWithAgent = undefined -- stub -- plus default implementations for other functions -- -- In order to use my framework, the user will need to create a typeclass -- that implements the Agent class... -- data Bug = Bug String deriving (Show, Eq) instance Agent Bug where agentId (Bug s) = s liveALittle bug = return bug -- stub -- -- .. and they'll also need to make SimpleUniverse an instance of Universe -- for their agent type. -- instance Universe SimpleUniverse where type MyAgent SimpleUniverse = Bug withAgent = defaultWithAgent -- boilerplate -- plus similar boilerplate for other functions Is there a way to avoid forcing my users to write those last two lines of boilerplate? Compare with the version using fundeps, below, which seems to make things simpler for my users. (The use of UndecideableInstances may be a red flag.) (This code also compiles OK.) {-# LANGUAGE MultiParamTypeClasses, FunctionalDependencies, FlexibleInstances, UndecidableInstances #-} import Control.Monad.State (StateT) class Agent a where agentId :: a -> String liveALittle :: Universe u a => a -> StateT u IO a -- plus other functions class Universe u a | u -> a where withAgent :: Agent a => (a -> StateT u IO a) -> String -> StateT u IO () -- plus other functions data SimpleUniverse = SimpleUniverse { mainDir :: FilePath -- plus other fields } instance Universe SimpleUniverse a where withAgent = undefined -- stub -- plus implementations for other functions -- -- In order to use my framework, the user will need to create a typeclass -- that implements the Agent class... -- data Bug = Bug String deriving (Show, Eq) instance Agent Bug where agentId (Bug s) = s liveALittle bug = return bug -- stub -- -- And now my users only have to write stuff like... -- u :: SimpleUniverse u = SimpleUniverse "mydir"

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• Unexpected T_ELSE error in PHP

  - by Jacksta

  I am working on an example from a php book and am getting an error on line 8 with this code <?php $agent = getenv("HTTP_USER_AGENT"); if (preg_match("/MSIE/i", "$agent")); { $result = "You are using Microsoft Internet Explorer"; } else if (preg_match("/Mozilla/i", "$agent")); { $result = "You are using Mozilla firefox"; } else {$result = "you are using $agent"; } echo $result; ?>

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• Facing error: "Could not open a connection to your authentication agent."; trying to add ssh-key.

  - by Kaustubh P

  I use ubuntu server 10.04. ssh-add /foo/cert.pem gave the following output Could not open a connection to your authentication agent. These are my running processes: ps -aux | grep ssh Warning: bad ps syntax, perhaps a bogus '-'? See http://procps.sf.net/faq.html root 1523 0.0 0.0 49260 632 ? Ss Dec25 0:00 /usr/sbin/sshd root 10023 0.0 0.3 141304 6012 ? Ss 12:58 0:00 sshd: padmin [priv] padmin 10117 0.0 0.1 141304 2400 ? S 12:58 0:00 sshd: padmin@pts/1 padmin 11867 0.0 0.0 7628 964 pts/1 S+ 13:06 0:00 grep --color=auto ssh root 31041 0.0 0.3 141264 5884 ? Ss 11:24 0:00 sshd: padmin [priv] padmin 31138 0.0 0.1 141264 2312 ? S 11:25 0:00 sshd: padmin@pts/0 root 31382 0.0 0.3 139240 5844 ? Ss 11:26 0:00 sshd: padmin [priv] padmin 31475 0.0 0.1 139372 2488 ? S 11:27 0:00 sshd: padmin@notty padmin 31476 0.0 0.0 12468 964 ? Ss 11:27 0:00 /usr/lib/openssh/sftp-server These are my environment variables: $ env | grep SSH SSH_CLIENT=192.168.1.13 42626 22 SSH_TTY=/dev/pts/1 SSH_CONNECTION=192.168.1.13 42626 192.168.1.2 22 What is wrong? Why cant I add any identities? Thanks.

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• Use ASP.NET 4 Browser Definitions with ASP.NET 3.5

  - by Stephen Walther

  We updated the browser definitions files included with ASP.NET 4 to include information on recent browsers and devices such as Google Chrome and the iPhone. You can use these browser definition files with earlier versions of ASP.NET such as ASP.NET 3.5. The updated browser definition files, and instructions for installing them, can be found here: http://aspnet.codeplex.com/releases/view/41420 The changes in the browser definition files can cause backwards compatibility issues when you upgrade an ASP.NET 3.5 web application to ASP.NET 4. If you encounter compatibility issues, you can install the old browser definition files in your ASP.NET 4 application. The old browser definition files are included in the download file referenced above. What’s New in the ASP.NET 4 Browser Definition Files The complete set of browsers supported by the new ASP.NET 4 browser definition files is represented by the following figure:     If you look carefully at the figure, you’ll notice that we added browser definitions for several types of recent browsers such as Internet Explorer 8, Firefox 3.5, Google Chrome, Opera 10, and Safari 4. Furthermore, notice that we now include browser definitions for several of the most popular mobile devices: BlackBerry, IPhone, IPod, and Windows Mobile (IEMobile). The mobile devices appear in the figure with a purple background color. To improve performance, we removed a whole lot of outdated browser definitions for old cell phones and mobile devices. We also cleaned up the information contained in the browser files. Here are some of the browser features that you can detect: Are you a mobile device? <%=Request.Browser.IsMobileDevice %> Are you an IPhone? <%=Request.Browser.MobileDeviceModel == "IPhone" %> What version of JavaScript do you support? <%=Request.Browser["javascriptversion"] %> What layout engine do you use? <%=Request.Browser["layoutEngine"] %>   Here’s what you would get if you displayed the value of these properties using Internet Explorer 8: Here’s what you get when you use Google Chrome: Testing Browser Settings When working with browser definition files, it is useful to have some way to test the capability information returned when you request a page with different browsers. You can use the following method to return the HttpBrowserCapabilities the corresponds to a particular user agent string and set of browser headers: public HttpBrowserCapabilities GetBrowserCapabilities(string userAgent, NameValueCollection headers) { HttpBrowserCapabilities browserCaps = new HttpBrowserCapabilities(); Hashtable hashtable = new Hashtable(180, StringComparer.OrdinalIgnoreCase); hashtable[string.Empty] = userAgent; // The actual method uses client target browserCaps.Capabilities = hashtable; var capsFactory = new System.Web.Configuration.BrowserCapabilitiesFactory(); capsFactory.ConfigureBrowserCapabilities(headers, browserCaps); capsFactory.ConfigureCustomCapabilities(headers, browserCaps); return browserCaps; } At the end of this blog entry, there is a link to download a simple Visual Studio 2008 project – named Browser Definition Test -- that uses this method to display capability information for arbitrary user agent strings. For example, if you enter the user agent string for an iPhone then you get the results in the following figure: The Browser Definition Test application enables you to submit a user-agent string and display a table of browser capabilities information. The browser definition files contain sample user-agent strings for each browser definition. I got the iPhone user-agent string from the comments in the iphone.browser file. Enumerating Browser Definitions Someone asked in the comments whether or not there is a way to enumerate all of the browser definitions. You can do this if you ware willing to use a little reflection and read a private property. The browser definition files in the config\browsers folder get parsed into a class named BrowserCapabilitesFactory. After you run the aspnet_regbrowsers tool, you can see the source for this class in the config\browser folder by opening a file named BrowserCapsFactory.cs. The BrowserCapabilitiesFactoryBase class has a protected property named BrowserElements that represents a Hashtable of all of the browser definitions. Here's how you can read this protected property and display the ID for all of the browser definitions: var propInfo = typeof(BrowserCapabilitiesFactory).GetProperty("BrowserElements", BindingFlags.NonPublic | BindingFlags.Instance); Hashtable browserDefinitions = (Hashtable)propInfo.GetValue(new BrowserCapabilitiesFactory(), null); foreach (var key in browserDefinitions.Keys) { Response.Write("" + key); } If you run this code using Visual Studio 2008 then you get the following results: You get a huge number of outdated browsers and devices. In all, 449 browser definitions are listed. If you run this code using Visual Studio 2010 then you get the following results: In the case of Visual Studio 2010, all the old browsers and devices have been removed and you get only 19 browser definitions. Conclusion The updated browser definition files included in ASP.NET 4 provide more accurate information for recent browsers and devices. If you would like to test the new browser definitions with different user-agent strings then I recommend that you download the Browser Definition Test project: Browser Definition Test Project

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• Upgrading to Oracle Enterprise Manager 12c Release 2: Top Tips One Must Know

  - by AnkurGupta

  Recently Oracle announced incremental release of Enterprise Manager 12c called Enterprise Manager 12c Release 2 (EM12c R2) which includes several new exciting features (Press announcement). Right before the official release, we upgraded an internal production site from EM 12c R1 to EM 12c R2 and had an extremely pleasant experience. Let me share few key takeaways as well as few tips from this upgrade exercise. I - Why Should You Upgrade To Enterprise Manager 12c Release 2 While an upgrade is usually recommended primarily to take benefit of the latest features (which is valid for this upgrade as well), I found several other compelling reasons purely from deployment perspective. Standardize your EM deployment:  Enterprise Manager comprises of several different components (OMS, agents, plug-ins, etc) and it might be possible that these are at varied patch levels in your environment. For instance, in case of an environment containing Bundle Patch 1 (customer announcement), there is a good chance that you may not have all the components up-to-date. There are two possible reasons. Bundle Patch 1 involved patching different components (OMS, agents, plug-ins) with multiple one-off patches which may not have been applied to all components yet. Bundle Patch 1 for different platforms were not released together. Which means you may not have got the chance to patch all the components on different platforms. Note: BP1 patches are not mandatory to upgrade to EM12c R2 release EM 12c R2 provides an excellent opportunity to standardize your Cloud Control environment (OMS, repository and agents) and plug-ins to latest versions in single shot. All platform releases are made available simultaneously: For the very first time in the history of EM release, all the platforms were released on day one itself, which means you do not need to wait for platform specific binaries for EM OMS or Agent to perform install or upgrades in a heterogeneous environment. Highly refined and automated process – Upgrade process is by far the smoothest and the cleanest as compared to previous releases of Enterprise manager. Following are the ones that stand out. Automatic Plug-in management – Plug-in upgrade along with new plug-in deployment is supported in upgrade installer wizard which means bulk of the updates to OMS and repository can be done in the same workflow. Saves time and minimizes user inputs. Plug-in Upgrade or Migrate Auto Update: While doing the OMS and repository upgrade, you can use Auto Update screen in Oracle Universal Installer to check for any updates/patches. That will help you to avoid the know issues and will make sure that your upgrade is successful. Allows mass upgrade of EM Agents – A new dedicated menu has been added in the EM console for agent upgrade. Agent upgrade workflow is extremely simple that requires agent name as the only input. ADM / JVMD Manager/Agent upgrade – complete process is supported via UI screens. EM12c R2 Upgrade Guide is much simpler to follow as compared to those for earlier releases. This is attributed to the simpler upgrade process. Robust and Performing Platform: EM12c R2 release not only includes several new features, but also provides a more stable platform which incorporates several fixes and enhancements in the Enterprise Manager framework. II - Few Tips To Remember In my last post (blog link) I shared few tips and tricks from my experience applying the Bundle Patch. Recently I upgraded the same site to EM 12c R2 and found few points that you must take note of, while planning this upgrade. The tips below are also applicable to EM 12c R1 environments that do not have Bundle Patch 1 patches applied. Verify the monitored application certification – Specific targets like E-Business Suite have not yet been certified as managed target in EM 12c R2. Therefore make sure to recheck the Enterprise Manager certification Matrix on My Oracle Support before planning the upgrade. Plan downtime – Because EM 12c R2 is an incremental release of EM 12c, for EM 12c R1 to EM 12c R2 upgrade supports only 1-system upgrade approach, which mean there will be downtime. OMS name change after upgrade – In case of multi OMS environments, additional OMS is renamed after upgrade, which has few implications when you upgrade JVMD and ADP agents on OMS. This is well documented in upgrade guide but make sure you read through all the notes. Upgrading BI Publisher– EM12c R2 is certified with BI Publisher 11.1.1.6.0 only. Therefore in case you are using EM 12c R1 which is integrated with BI Publisher 11.1.1.5.0, you must upgrade the BI Publisher to 11.1.1.6.0. Follow the steps from Advanced Installation and Configuration Guide here. Perform Post upgrade Tasks – Make sure to perform post upgrade steps mentioned in documentation here. These include critical changes that must be done right after upgrade to get the right configuration. For instance Database plug-in should be upgraded to Revision 3 (12.1.0.2.0 [u120804]). Delete old OMS Home – EM12c R1 to EM12c R2 is an out of place upgrade, which means it creates a new oracle home for OMS, plug-ins, etc. Therefore please ensure that You have sufficient extra space for new OMS before starting the upgrade process. You clean up the old OMS home after the upgrade process. Steps are available here. DO NOT remove the agent home on OMS host, because agent is upgraded in-place. If you have standby OMS setup then do look into the steps to upgrade the standby OMS from the upgrade guide before going ahead. Read the right documentation – Make sure to follow the Upgrade guide which provides the most comprehensive information on EM12c R2 upgrade process. Additionally you can refer other resources to get familiar with upgrade concepts. Recorded webcast - Oracle Enterprise Manager Cloud Control 12c Release 2 Installation and Upgrade Overview Presentation - Understanding Enterprise Manager 12.1.0.2 Upgrade We are very excited about this latest release and will look forward to hear back any feedback from your upgrade experience!

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• Why is Windows Update trying to install an update I don't need?

  - by Oliver Salzburg

  I have a Windows 7 system that currently has a single update pending: Windows Internet Explorer 9 for Windows 7 for x64-based Systems If I try to install the update, Windows Update will: Create a restore point Fail with the error: Code 9C48 Windows Update encountered an error. The event log for the event reads: Installation Failure: Windows failed to install the following update with error 0x80070643: Windows Internet Explorer 9 for Windows 7 for x64-based Systems. If you search the web for that error, there are many other people with the exact same issue. Sadly, I am unable to apply the proposed solutions to my case, because I just installed this system. There is nothing on it, except Windows 7. I installed the system and ran through the updates. I also did the exact same process with this machine several times over the past few days due to a long-term test we just started. I didn't have any problems with any Windows Update on the previous installation runs and I know I didn't do anything different this time because I followed the installation procedures instructions which are to be used during the test. How did this happen and how do I solve it? Further Investigation So, as I always like to do, I ran the update again while running Process Monitor and dug up further details. WindowsUpdate.log First of all, there is a Windows Update log file located at C:\Windows\WindowsUpdate.log which I didn't know about. But I fail to see any significant entry in it, maybe you're more lucky: 2012-04-10 22:46:58:017 956 728 AU AU received approval from Ux for 1 updates 2012-04-10 22:46:58:017 956 728 AU AU setting pending client directive to 'Progress Ux' 2012-04-10 22:46:58:095 956 728 AU BeginInteractiveInstall invoked for Download 2012-04-10 22:46:58:095 956 728 AU Auto-approving update for download, updateId = {B33ACEC1-3265-4D01-9C37-AC0892E95ED9}.100, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0 2012-04-10 22:46:58:095 956 728 AU Auto-approved 1 update(s) for download (for Ux) 2012-04-10 22:46:58:110 956 728 AU UpdateDownloadProperties: 0 download(s) are still in progress. 2012-04-10 22:46:58:110 956 728 AU ############# 2012-04-10 22:46:58:110 956 728 AU ## START ## AU: Download updates 2012-04-10 22:46:58:110 956 728 AU ######### 2012-04-10 22:46:58:110 956 728 AU # Approved updates = 1 2012-04-10 22:46:58:110 956 728 AU AU initiated download, updateId = {B33ACEC1-3265-4D01-9C37-AC0892E95ED9}.100, callId = {35DF928B-B428-4BAC-8C63-55295967EFBB} 2012-04-10 22:46:58:110 956 728 AU Setting AU scheduled install time to 2012-04-11 01:00:00 2012-04-10 22:46:58:110 956 728 AU Successfully wrote event for AU health state:0 2012-04-10 22:46:58:110 956 728 AU Currently showing Progress UX client - so not launching any other client 2012-04-10 22:46:58:110 956 bb8 DnldMgr ************* 2012-04-10 22:46:58:110 956 bb8 DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdatesWuApp] 2012-04-10 22:46:58:110 956 bb8 DnldMgr ********* 2012-04-10 22:46:58:110 956 bb8 DnldMgr * Call ID = {35DF928B-B428-4BAC-8C63-55295967EFBB} 2012-04-10 22:46:58:110 956 bb8 DnldMgr * Priority = 3, Interactive = 1, Owner is system = 0, Explicit proxy = 0, Proxy session id = 1, ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77} 2012-04-10 22:46:58:110 956 bb8 DnldMgr * Updates to download = 1 2012-04-10 22:46:58:110 956 bb8 Agent * Title = Windows Internet Explorer 9 for Windows 7 for x64-based Systems 2012-04-10 22:46:58:110 956 bb8 Agent * UpdateId = {B33ACEC1-3265-4D01-9C37-AC0892E95ED9}.100 2012-04-10 22:46:58:110 956 bb8 Agent * Bundles 1 updates: 2012-04-10 22:46:58:110 956 bb8 Agent * {6D9A90B7-FAF9-4A47-9EFE-A506264873B3}.100 2012-04-10 22:46:58:110 956 bb8 DnldMgr *********** DnldMgr: New download job [UpdateId = {6D9A90B7-FAF9-4A47-9EFE-A506264873B3}.100] *********** 2012-04-10 22:46:58:110 956 728 AU Successfully wrote event for AU health state:0 2012-04-10 22:46:58:110 956 728 AU # Pending download calls = 1 2012-04-10 22:46:58:110 956 728 AU ## RESUMED ## AU: Download update [UpdateId = {B33ACEC1-3265-4D01-9C37-AC0892E95ED9}, succeeded] 2012-04-10 22:46:58:313 956 bb8 Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdatesWuApp] 2012-04-10 22:46:58:313 956 bb8 Agent ************* 2012-04-10 22:46:58:313 956 718 AU ######### 2012-04-10 22:46:58:313 956 718 AU ## END ## AU: Download updates 2012-04-10 22:46:58:313 956 718 AU ############# 2012-04-10 22:46:58:313 956 718 AU Setting AU scheduled install time to 2012-04-11 01:00:00 2012-04-10 22:46:58:313 956 718 AU Successfully wrote event for AU health state:0 2012-04-10 22:46:58:313 956 718 AU Currently showing Progress UX client - so not launching any other client 2012-04-10 22:46:58:313 956 718 AU Successfully wrote event for AU health state:0 2012-04-10 22:46:58:313 956 aac AU Getting featured update notifications. fIncludeDismissed = true 2012-04-10 22:46:58:313 956 aac AU No featured updates available. 2012-04-10 22:47:00:107 956 aac AU BeginInteractiveInstall invoked for Install 2012-04-10 22:47:00:107 956 aac AU Auto-approving update for install, updateId = {B33ACEC1-3265-4D01-9C37-AC0892E95ED9}.100, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0 2012-04-10 22:47:00:107 956 aac AU Auto-approved 1 update(s) for install (for Ux), installType=1 2012-04-10 22:47:00:107 956 aac AU ############# 2012-04-10 22:47:00:107 956 aac AU ## START ## AU: Install updates 2012-04-10 22:47:00:107 956 aac AU ######### 2012-04-10 22:47:00:107 956 aac AU # Initiating manual install 2012-04-10 22:47:00:107 956 aac AU # Approved updates = 1 2012-04-10 22:47:00:107 956 aac AU ## RESUMED ## AU: Installing update [UpdateId = {B33ACEC1-3265-4D01-9C37-AC0892E95ED9}] 2012-04-10 22:47:13:773 2232 9fc Handler : WARNING: Exit code = 0x8024200B 2012-04-10 22:47:13:773 956 718 AU # WARNING: Install failed, error = 0x80070643 / 0x00009C48 2012-04-10 22:47:13:773 2232 9fc Handler ::::::::: 2012-04-10 22:47:13:773 2232 9fc Handler :: END :: Handler: Command Line Install 2012-04-10 22:47:13:773 2232 9fc Handler ::::::::::::: 2012-04-10 22:47:13:851 956 a7c Agent ********* 2012-04-10 22:47:13:851 956 a7c Agent ** END ** Agent: Installing updates [CallerId = AutomaticUpdates] 2012-04-10 22:47:13:851 956 718 AU Install call completed. 2012-04-10 22:47:13:851 956 a7c Agent ************* 2012-04-10 22:47:13:851 956 718 AU # WARNING: Install call completed, reboot required = No, error = 0x00000000 2012-04-10 22:47:13:851 956 718 AU ######### 2012-04-10 22:47:13:851 956 718 AU ## END ## AU: Installing updates [CallId = {FCFF2A5C-25AB-4FB9-AB2B-35C65CCA6A9F}] 2012-04-10 22:47:13:851 956 718 AU ############# 2012-04-10 22:47:13:851 956 718 AU Install complete for all calls, reboot NOT needed 2012-04-10 22:47:13:851 956 718 AU Setting AU scheduled install time to 2012-04-11 01:00:00 2012-04-10 22:47:13:851 956 718 AU Successfully wrote event for AU health state:0 2012-04-10 22:47:13:851 956 498 AU Getting featured update notifications. fIncludeDismissed = true 2012-04-10 22:47:13:851 956 498 AU No featured updates available. 2012-04-10 22:47:14:366 956 168 AU No featured updates notifications to show 2012-04-10 22:47:14:366 956 168 AU UpdateDownloadProperties: 0 download(s) are still in progress. 2012-04-10 22:47:14:366 956 168 AU Triggering Offline detection (non-interactive) 2012-04-10 22:47:14:366 956 168 AU AU setting pending client directive to 'Install Complete Ux' 2012-04-10 22:47:14:366 956 168 AU Changing existing AU client directive from 'Progress Ux' to 'Install Complete Ux', session id = 0x1 2012-04-10 22:47:14:366 956 168 AU Successfully wrote event for AU health state:0 2012-04-10 22:47:14:366 956 b78 AU ############# 2012-04-10 22:47:14:366 956 b78 AU ## START ## AU: Search for updates 2012-04-10 22:47:14:366 956 b78 AU ######### 2012-04-10 22:47:14:366 956 b78 AU ## RESUMED ## AU: Search for updates [CallId = {0198DD3A-D7B0-48F5-A77D-795F8A1BDCE8}] 2012-04-10 22:47:16:097 956 718 AU # 1 updates detected 2012-04-10 22:47:16:097 956 718 AU ######### 2012-04-10 22:47:16:097 956 718 AU ## END ## AU: Search for updates [CallId = {0198DD3A-D7B0-48F5-A77D-795F8A1BDCE8}] 2012-04-10 22:47:16:097 956 718 AU ############# 2012-04-10 22:47:16:097 956 718 AU No featured updates notifications to show 2012-04-10 22:47:16:097 956 718 AU Setting AU scheduled install time to 2012-04-11 01:00:00 2012-04-10 22:47:16:097 956 718 AU Successfully wrote event for AU health state:0 2012-04-10 22:47:16:097 956 718 AU Successfully wrote event for AU health state:0 2012-04-10 22:47:16:113 956 55c AU Getting featured update notifications. fIncludeDismissed = true 2012-04-10 22:47:16:113 956 55c AU No featured updates available. 2012-04-10 22:47:18:780 956 bb8 Report REPORT EVENT: {27479C66-E930-4F9C-AFF2-27EDD76DED8F} 2012-04-10 22:47:13:773+0200 1 182 101 {B33ACEC1-3265-4D01-9C37-AC0892E95ED9} 100 80070643 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Windows Internet Explorer 9 for Windows 7 for x64-based Systems. 2012-04-10 22:47:18:780 956 bb8 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8 2012-04-10 22:47:18:780 956 bb8 Report WER Report sent: 7.5.7601.17514 0x80070643 B33ACEC1-3265-4D01-9C37-AC0892E95ED9 Install 101 Unmanaged 2012-04-10 22:47:18:780 956 bb8 Report CWERReporter finishing event handling. (00000000) WU-IE9-Windows7-x64.exe The actual update that is executed is downloaded and stored at the following location: C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-Windows7-x64.exe Executing that file manually, results in the following error message: IE9_main.log The IE9 installer/updater also creates an own log file located at C:\Windows\IE9_main.log For the update session in question, the installer logged: 00:00.000: ==================================================================== 00:00.016: Started: 2012/04/10 (Y/M/D) 23:10:53.897 (local) 00:00.032: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds) 00:00.063: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-Windows7-x64.exe" 00:00.078: INFO: Setup installer for Internet Explorer: 9.0.8112.16421 00:00.094: INFO: Previous version of Internet Explorer: 9.0.8112.16443 00:00.110: INFO: Checking if iexplore.exe's current version is between 9.0.6001.0... 00:00.125: INFO: ...and 9.1.0.0... 00:00.141: INFO: Maximum version on which to run IEAK branding is: 9.1.0.0... 00:00.156: ERROR: A newer version of Internet Explorer is already installed on the system. 00:00.188: ERROR: Internet Explorer version check failed. 01:03.789: INFO: Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed. 01:03.820: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll 01:03.852: INFO: SQM Upload returned 403 01:03.867: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE978E.tmp 01:03.883: INFO: Unable to remove directory C:\Windows\TEMP\IE978E.tmp, marking for deletion on reboot. 01:03.898: INFO: Released Internet Explorer Installer Mutex Which pretty much confirms what the error message says when executing the update manually; it's simply already installed or even obsolete because a newer version is installed. So, why does it try to keep installing the update? Possible solutions? Uninstalling Windows Internet Explorer 9 and manually installing the cached C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-Windows7-x64.exe will result in the same error after applying all pending updates. Applying the FixIt for the issue You receive “0x80070643” or “0x643” error codes when you try to install .NET Framework updates through Windows Update or Microsoft Updates will not resolve the issue. Applying the suggested solution for the issue Error message when you try to install updates by using the Windows Update or Microsoft Update Web site: "0x80070003" will not resolve the issue. Running the FixIt Automatically diagnose and fix common problems with Windows Update does report having resolved issues with Windows Update, but didn't resolve the issue. Running the FixIt for the issue How to troubleshoot Windows Update or Microsoft Update when you are repeatedly offered an update does not resolve the issue. Neither with normal nor with aggressive settings.

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• RightNow CX @ OpenWorld: What to Experience

  - by Tony Berk

  We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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• Does anyone know any good MATLAB code for rumor routing?

  - by Shruti Rattan

  I am looking for a MATLAB code that works for rumor routing. In rumor routing, some N nodes are generated first and randomly one of the nodes generates an 'Agent'. Agent carries the information where it is comming from and what information (like temperature, humidity,etc) is it looking for and what all nodes has it traversed through (basically the path to where it originated). Also another agent is generated by some other node that has some information to share (like temperature or humidity level of an area) to any other node looking for it. Now if the information seeker agent (former) path intersects the path followed by information giving agent (later) and if the information happens to be the same, then the path is made and used for the same information exchange. But there is another problem. The path has to be shortest path available between them depending upon how many intermediate nodes needed to be passed to reach destination node. Now I know its a lot of work but even a little help will be appreciated. Thanks guys

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• System Monitoring service - Hosted

  - by sevitzdotcom

  I'm looking for a system monitoring service, a bit like New Relic, but for more the system itself than the ruby side of things. i.e. something like Zabbix, but hosted like New Relic. I wont something I can just drop an 'agent' on the servers, and then do all the config and monitoring and notifications on a nice slick 3rd party system. So essential Zabbix Meats New Relic meets Pingdom. Any ideas?

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• Hyper-V VM's cannot access Host resources, and vice-versa

  - by Agent

  I have several Hyper-V vm's running on this Win2008 R2 Server box, and up until a reboot of the host server, all the VM's were able to access shared folders on the host. Now, they can't even ping the host server. From what I've seen, I need to setup an Internal only network through Virtual Network Manager in Hyper-V. I set this up, then tried to enable the Microsoft Virtual Network Switch Protocol option in this Internal Only NIC, but I get popups saying: Your current selection will also disable the following features: Microsoft virtual network switch protocol Which is absolutely stupid, considering the protocol is what I'm ticking the checkbox to Enable! As of now, on the host, I have 2 NICs: Physical - This NIC on the host machine does have the MVNS protocol enabled Virtual Network Adapter - Created through Hyper-V Virtual Network Manager as an External type of network. Trying to enable MVNS on this NIC also produces the error above. I've tried enabling Client for Microsoft Networks on the physical NIC for IPv6, but everytime I do that, all the VMs lose Internet connectivity and I cannot RDP into them. Anything else I can try?

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