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  • Security in Robots and Automated Systems

    - by Roger Brinkley
    Alex Dropplinger posted a Freescale blog on Securing Robotics and Automated Systems where she asks the question,“How should we secure robotics and automated systems?”.My first thought on this was duh, make sure your robot is running Java. Java's built-in services for authentication, authorization, encryption/confidentiality, and the like can be leveraged and benefit robotic or autonomous implementations. Leveraging these built-in services and pluggable encryption models of Java makes adding security to an exist bot implementation much easier. But then I thought I should ask an expert on robotics so I fired the question off to Paul Perrone of Perrone Robotics. Paul's build automated vehicles and other forms of embedded devices like auto monitoring of commercial vehicles on highways.He says that most of the works that robots do now are autonomous so it isn't a problem in the short term. But long term projects like collision avoidance technology in automobiles are going to require it.Some of the work he's doing with his Java-based MAX, set of software building blocks containing a wide range of low level and higher level software modules that developers can use to build simple to complex robot and automation applications faster and cheaper, already provide some support for JAUS compliance and because their based on Java, access to standards based security APIs.But, as Paul explained to me, "the bottom line is…it depends on the criticality level of the bot, it's network connectivity, and whether or not a standards compliance is required."

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  • How do I find out which process is eating up my bandwidth?

    - by Bruce Connor
    I think I'm being the victim of a bug here. Sometimes while I'm working (I still don't know why), my network traffic goes up to 200 KB/s and stays that way, even tough I'm not doing anything internet-related. This sometimes happens to me with the CPU usage. When it does, I just run a top command to find out which process is responsible and then kill it. Problem is: I have no way of knowing which process is responsible for my high network usage. Both the resource monitor and the top command only tell me my total network usage, neither of them tells me process specific network info. Is there another command I can use to find out which process is getting out of hand? I've already tried killing all the obvious ones (firefox, update-manager, pidgin, etc) with no luck. So far, restarting the machine is the only way I found of getting rid of the issue. EDIT: (just to be clear) I've found questions here about monitoring total bandwidth usage, but, as I mentioned, that's not what I need. UPDATE: The command iftop gives results that disagree entirely with the information reported by System Monitor. While the latter claims there's high network traffic, the former claims there's barely 1 KB/s. Thanks

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  • Welcome to the Red Gate BI Tools Team blog!

    - by BI Tools Team
    Welcome to the first ever post on the brand new Red Gate Business Intelligence Tools Team blog! About the team Nick Sutherland (product manager): After many years as a software developer and project manager, Nick took an MBA and turned to product marketing. SSAS Compare is his second lean startup product (the first being SQL Connect). Follow him on Twitter. David Pond (developer): Before he joined Red Gate in 2011, David made monitoring systems for Goodyear. Follow him on Twitter. Jonathan Watts (tester): Jonathan became a tester after finishing his media degree and joining Xerox. He joined Red Gate in 2004. Follow him on Twitter. James Duffy (technical author): After a spell as a writer in the video game industry, James lived briefly in Tokyo before returning to the UK to start at Red Gate. What we're working on We launched a beta of our first tool, SSAS Compare, last month. It works like SQL Compare but for SSAS cubes, letting you deploy just the changes you want. It's completely free (for now), so check it out. We're still working on it, and we're eager to hear what you think. We hope SSAS Compare will be the first of several tools Red Gate develops for BI professionals, so keep an eye out for more from us in the future. Why we need you This is your chance to help influence the course of SSAS Compare and our future BI tools. If you're a business intelligence specialist, we want to hear about the problems you face so we can build tools that solve them. What do you want to see? Tell us! We'll be posting more about SSAS Compare, business intelligence and our journey into BI in the coming days and weeks. Stay tuned!

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  • Oracle SOA Suite for healthcare integration Dashboard

    - by Nitesh Jain
    Oracle SOA Suite Healthcare came up with a new way of monitoring where user can configure a dashboard and follow the dynamic runtime changes.Oracle SOA Suite for healthcare integration dashboards display information about the current health of the endpoints in a healthcare integration application. You can create and configure multiple dashboards as needed to monitor the status and volume metrics for the endpoints you have defined. The Dashboards reflects changes that occur in the runtime repository, such as purging runtime instance data, new messages processed, and new error messages. You can display data for various time periods, and you can manually refresh the data in real time or set the dashboard to automatically refresh at set intervals.Dashboard shows the following information: Status: The current status of the endpoint, such as Running, Idle, Disabled, or Errors. Messages Sent: The number of messages sent by the endpoint in the specified time period. Messages Received: The number of messages received by the endpoint in the specified time period. Errors: The number of messages with errors for the endpoint in the given time period. Last Sent: The date and time the last message was sent from the endpoint. Last Received: The date and time the last message was received from the endpoint. Last Error: The date and time of the last error for the endpoint.  It also shows the detailed view of a specific Endpoint The document type. The number of messages received per second. The total number of message processed in the specified time period. The average size of each message.

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  • Red Samurai Performance Audit Tool – OOW 2013 release (v 1.1)

    - by JuergenKress
    We are running our Red Samurai Performance Audit tool and monitoring ADF performance in various projects already for about one year and the half. It helps us a lot to understand ADF performance bottlenecks and tune slow ADF BC View Objects or optimise large ADF BC fetches from DB. There is special update implemented for OOW'13 - advanced ADF BC statistics are collected directly from your application ADF BC runtime and later displayed as graphical information in the dashboard. I will be attending OOW'13 in San Francisco, feel free to stop me and ask about this tool - I will be happy to give it away and explain how to use it in your project. Original audit screen with ADF BC performance issues, this is part of our Audit console application: Audit console v1.1 is improved with one more tab - Statistics. This tab displays all SQL Selects statements produced by ADF BC over time, logged users, AM access load distribution and number of AM activations along with user sessions. Available graphs: Daily Queries  - total number of SQL selects per day Hourly Queries - Last 48 Hours Logged Users - total number of user sessions per day SQL Selects per Application Module - workload per Application Module Number of Activations and User sessions - last 48 hours - displays stress load Read the complete article here. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: Red Samurai,ADF performance,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • Need to re-build an application - how?

    - by Tom
    For our main system, we have a small monitor application that sits outside our network and periodically tries to log in to verify the system still works. We have a problem with the monitor though in that the communications component set (Asta 3 inside Delphi applications) doesn't always connect through. Overall, I'd say it's about 95% reliable, but that other 5% kills the monitor since it will try to log in and hang on the connection attempt (no timeout in the component). This really isn't an issue on the client side of the system since the clients don't disconnect and reconnect repeatedly on the same application instance, but I need a way to make sure the monitor stays up and continues working even when the component fails on a run. I have a few ideas as to which way to have the program run, the main idea being to put the communications inside a threaded data module so that if one thread crashes then another thread can test later and the program keep going. Does this sound like a valid way to go? Any other ideas how to ensure a reliable monitoring application with a less than 100% reliable component? Thanks. P.S. Not sure these tags are the most appropriate. Tried including "system-reliability" as one, but not high enough rep to create.

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  • Case study: LOREX Technology Increases Website Traffic 90% with Oracle ATG

    - by Richard Lefebvre
    LOREX Technology Increases Website Traffic 90% by Enhancing the Online Customer Experience with a Flexible E-Commerce Platform LOREX Technology Inc. provides businesses and consumers with advanced video surveillance security products under the LOREX and Digimerge brands. LOREX, which caters to midsize business and consumer markets, is available in thousands of retail locations across North America. The Digimerge division sells its products through security system distributors in North America. Both brands concentrate on the sale of wired, wireless, and IP security surveillance and monitoring equipment, including cameras, digital video recorders, and all-in-one systems. LOREX conducted an extensive search for the right e-commerce platform to address its immediate need for a more intuitive shopping cart interface that could grow along with the company. After reviewing other solutions, including open source, LOREX chose Oracle ATG Web Commerce because it addressed every stage of the buying process and crossed all customer touch points, including the Web, contact center, mobile devices, social media, and its B2B partners’ physical stores. LOREX also found that Oracle ATG Web Commerce’s functionality was more robust than competing options, and it offered an attractive total cost of ownership. “Oracle ATG Web Commerce provided an optimal foundation to support rapid, scalable, long-term business growth while allowing full control of the platform,” said Sufi Khan Sulaiman, director, E-Commerce and Digital, LOREX. Read full story here  

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  • Enterprise Manager 12c Grand Tour Customer/Partner Workshop

    - by mseika
    EMEA | Customer/Partner Workshop EMEA Oracle Solution Centre Enterprise Manager 12c Grand Tour Customer/Partner Workshop em.us.oracle.com On the WebSales ToolsCollateral Enterprise Manager 12c Grand Tour Customer/Partner Workshop The EMEA OSC is hosting a one day Customer/Partner Oracle Enterprise Manager 12c Grand Tour workshop in Thames Valley Park, Reading, UK on 31 Oct and 01 Nov 2012. The Workshop gives attendees a good insight into the latest release by highlighting several new functional areas of the product. The format of the day will provide opportunity for discussion as well as a number of presentations and exercises covering: EM User Interface Monitoring and Framework Database Lifecycle Management Database Management Middleware Management Using comprehensive workbooks attendees will be able to follow step-by-step instructions, with OSC SME's being on hand for any questions, to gain ‘hands on’ experience of EM12c functionality. Logistics Dates31 Oct and 01 Nov 2012 Time10:00 - 16:00 LocationOracle Solution Center, Oracle 520 Thames Valley Park, Reading, RG6 1RA Space is limited. If you have a customer/partner who would like to attend please register their details: For Wed 31 Oct 2012 REGISTER For Thu 01 Nov 2012REGISTER . Please note that this workshop is ONLY for customers/partners and seats will not be allocated to Oracle employees.

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  • invitation: Oracle Endeca Information Discovery Bootcamp

    - by mseika
    The Oracle Endeca Information Discovery (OEID) Boot Camp is designed to give partners an understanding of OEID’s features, and how it complements the existing Oracle Business Intelligence suite. Participants will learn how to develop & implement solutions using a Data Discovery method. Training is in EnglishWhat will be covered?The Oracle Endeca Information Discovery (OEID) Boot Camp is a three-day class with a combination of lecture and hands-on exercises, tailored to make participants aware of the Oracle Endeca Information Discovery platform, and to gain valuable skills for the implementation of projects.The course will follow a combination of lectures and hands-on lab sessions, to allow participants to apply the knowledge they have gained by extracting from sample data sources, and creating an end-user application that will be used to answer several business questions. What You Will Learn Architecture: OEID Components, use of graphs, overview of clustering OEID Installation: Architecture planning, infrastructure requirements, installation process, production hints & tips OEID Administration: Data store management, administrative operations, portal configuration, data sources, system monitoring Indexing: Integration Suite, Data source analysis, Graph (ETL) creation, record design techniques Portlets: Studio portlets, custom portlet development, querying functions Reporting: Studio applications & best practices, visualizations, EQL PrerequisitesYou must bring a laptop with you for the Hands-on labs ENVIRONMENT – LAPTOP REQUIREMENTS For the OEID boot camp, participants will perform the hands-on lab exercises using a virtual machine image. These virtual machines will be provided to participants within a cloud environment, requiring participants to bring a laptop to the Boot Camp that can access a Windows server utilizing Microsoft RDP from their laptop. Participants will not need to install any software onto their laptops, but must ensure that they have the proper software installed for their OS, to connect through RDP to a server. HARDWARE • CPU: Dual-core, x64, 1.8Ghz or higher • RAM: 2GB SOFTWARE • Microsoft Remote Desktop Client • Internet Explorer 7, Firefox, or Google Chrome This boot camp is intended for prospective implementers of Oracle Endeca Information Discovery (OEID), or those in a presales role looking to gain insight into the technical benefits of this new package. Attendees should have experience and familiarity with the basic concepts of business intelligence. Where and When ? Monday, October 15th until wednesday, October 17th included 9:00 - 18:00 Oracle France 15, boulevard Charles de Gaulle 92715 Colombes Access Register Here Limited number of seats !

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  • thick client migration to web based application

    - by user1151597
    This query is related to application design the technology that I should consider during migration. The Scenario: I have a C#.net Winform application which communicates with a device. One of the main feature of this application is monitoring cyclic data(rate 200ms) sent from the device to the application. The request to start the cyclic data is sent only once in the beginning and then the application starts receiving data from the device until it sends a stop request. Now this same application needs to be deployed over the web in a intranet. The application is composed of a business logic layer and a communication layer which communicates with the device through UDP ports. I am trying to look at a solution which will allow me to have a single instance of the application on the server so that the device thinks that it is connected as usual and then from the business logic layer I can manage the clients. I want to reuse the code of the business layer and the communication layer as much as possible. Please let me know if webserives/WCF/ etc what i should consider to design the migration. Thanks in advance.

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  • EBS ATG Advisor Webcasts - FREE!

    - by cwarticki
    For June 2012 we have scheduled 2 Webcasts - E-Business Suite OAM Overview and Usage session and the E-Business Suite Workflow Avisor.  We are driving 2 sessions for a better global alignment. E-Business Suite - OAM Overview and Monitoring   Agenda Oracle Applications Manager (OAM) Overview Log files Diagnostics and Logging Concurrent processing through OAM Applications Dashboard Troubleshooting Patch Management. Patch Wizard OAM "How To" Documents Questions &Answers EMEA Session : July 10, 2012 at 09:00 AM UK / 10:00 AM CET / 13:30 India / 17:00 Japan / 18:00 Australia Details & Registration : Note 1466056.1 Direct link to register in WebEx US Session : July 11, 2012 at 18:00 UK / 19:00 CET / 10:00 AM Pacific / 11:00 AM Mountain/ 01:00 PM Eastern Details & Registration : Note 1466057.1 Direct link to register in WebEx E-Business Suite - Workflow Analyzer - Follow-Up Agenda Overview of Workflow Analyzer Enhancements implemented in the latest Release Questions & Answers EMEA Session : July 24, 2012 at 09:00 AM UK / 10:00 AM CET / 13:30 India / 17:00 Japan / 18:00 Australia Details & Registration : Note 1466058.1 Direct link to register in WebEx US Session : July 25, 2012 at 18:00 UK / 19:00 CET / 10:00 AM Pacific / 11:00 AM Mountain/ 01:00 PM Eastern Details & Registration : Note 1466059.1 Direct link to register in WebEx Schedules, recordings and the Presentations of the Advisor Webcast drove under the EBS Applications Technology area can be found in Note 1186338.1. Current Schedules of Advisor Webcast for all Oracle Products can be found on Note 740966.1 Post Presentation Recordings of the Advisor Webcasts for all Oracle Products can be found on Note 740964.1 If you have any question about the schedules or if you have a suggestion for an Advisor Webcast to be planned in future, please send an E-Mail to Ruediger Ziegler.

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  • How to document requirements for an API systematically?

    - by Heinrich
    I am currently working on a project, where I have to analyze the requirements of two given IT systems, that use cloud computing, for a Cloud API. In other words, I have to analyze what requirements these systems have for a Cloud API, such that they would be able to switch it, while being able to accomplish their current goals. Let me give you an example for some informal requirements of Project A: When starting virtual machines in the cloud through the API, it must be possible to specify the memory size, CPU type, operating system and a SSH key for the root user. It must be possible to monitor the inbound and outbound network traffic per hour per virtual machine. The API must support the assignment of public IPs to a virtual machine and the retrieval of the public IPs. ... In a later stage of the project I will analyze some Cloud Computing standards that standardize cloud APIs to find out where possible shortcomings in the current standards are. A finding could and will probably be, that a certain standard does not support monitoring resource usage and thus is not currently usable. I am currently trying to find a way to systematically write down and classify my requirements. I feel that the way I currently have them written down (like the three points above) is too informal. I have read in a couple of requirements enineering and software architecture books, but they all focus too much on details and implementation. I do really only care about the functionalities provided through the API/interface and I don't think UML diagrams etc. are the right choice for me. I think currently the requirements that I collected can be described as user stories, but is that already enough for a sophisticated requirements analysis? Probably I should go "one level deeper" ... Any advice/learning resources for me?

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  • Slap the App on the VM for every private cloud solution! Really ?

    - by Anand Akela
    One of the key attractions of the general session "Managing Enterprise Private Cloud" at Oracle OpenWorld 2012 was an interactive role play depicting how to address some of the key challenges of planning, deploying and managing an enterprise private cloud. It was a face-off between Don DeVM, IT manager at a fictitious enterprise 'Vulcan' and Ed Muntz, the Enterprise Manager hero .   Don DeVM is really excited about the efficiency and cost savings from virtualization. The success he enjoyed from the infrastructure virtualization made him believe that for all cloud service delivery models ( database, testing or applications as-a-service ), he has a single solution - slap the app on the VM and here you go . However, Ed Muntz believes in delivering cloud services that allows the business units and enterprise users to manage the complete lifecycle of the cloud services they are providing, for example, setting up cloud, provisioning it to users through a self-service portal ,  managing and tuning the performance, monitoring and applying patches for database or applications. Watch the video of the face-off , see how Don and Ed address some of the key challenges of planning, deploying and managing an enterprise private cloud and be the judge ! ?

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  • Providing SSH tunnling, what to think about when configuring Ubuntu Server

    - by bigbadonk420
    Recently I've considered, mostly as a pet project, to set up accounts for a closed group of users via SSH to my box with the purpose of SSH tunnling things like web traffic -- some of it for friends that live abroad and perhaps also to help some people bypass national censorship. There's some things I imagine that I need to do, such as: Disabling shell access by setting the shell to /bin/false or similar. Get some software that can track bandwidth usage on a per-user basis historically Make sure that each user can only use a certain amount of bandwidth. The reason I'm posting here to begin with is to look around and get some pointers regarding what kind of things I should read up on, as well as hearing if there are any software recommendations for doing what I'm trying to do. I already know a bit since I've actually gotten SSH tunnling up and running already, I just don't feel like letting it loose to other people without restrictions and some basic monitoring. I'm primarily trying to learn here, so if you think this is a Very Bad Idea (or if you have a better idea on how to do this) then by all means say so, but please include some information on how to do it :) (I'm also open to trying things like OpenVPN but it seems really hard to set up, also I've heard SSH more often works in locked down environments)

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  • Java Components Landing Page and Documentation Updates

    - by joni g.
    The new Java Components page provides access to the documentation for tools that are available for monitoring, managing, and testing Java applications. Documentation for the new versions of the following tools is available: JavaTest Harness 4.6. The JavaTest harness is a general purpose, fully-featured, flexible, and configurable test harness that is suited for most types of unit testing. See the JavaTest tab for documentation. SigTest 3.1. SigTest is a collection of tools that can be used to compare APIs and to measure the test coverage of an API. See the SigTest tab for documentation. The following tools are part of Oracle Java SE Advanced and Oracle Java SE Suite. Java Mission Control and Java Flight Control 5.4 are supported in JDK 8u20. Java Flight Recorder and Java Mission Control together create a complete tool chain to continuously collect low level and detailed runtime information enabling after-the-fact incident analysis. See the JMC tab for documentation. Advanced Management Console 1.0 is a new tool that is now available. AMC can be used to view information about the Java applets and Java Web Start applications running in your enterprise, and create deployment rules and rule sets to manage the execution of these applications. See the AMC tab for documentation. Usage Tracker tracks how Java Runtime Environments (JREs) are being used in your systems. See the Usage Tracker tab for documentation.

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  • Partner Webcast – Oracle Weblogic 12c for New Projects - 07 Nov 2013

    - by Thanos Terentes Printzios
    Fast-growing organizations need to stay agile in the face of changing customer, business or market requirements. Oracle WebLogic Server 12c is the industry's best application server platform that allows you to quickly develop and deploy reliable, secure, scalable and manageable enterprise Java EE applications.WebLogic Server Java EE applications are based on standardized, modular components. WebLogic Server provides a complete set of services for those modules and handles many details of application behavior automatically, without requiring programming. New project applications are created by Java programmers, Web designers, and application assemblers. Programmers and designers create modules that implement the business and presentation logic for the application. Application assemblers assemble the modules into applications that are ready to deploy on WebLogic Server. Build and run high-performance enterprise applications and services with Oracle WebLogic Server 12c, available in three editions to meet the needs of traditional and cloud IT environments. Join us, in this webcast, as we will show you how WebLogic Server 12c helps you building and deployingenterprise Java EE applications with support for new features for lowering cost of operations, improving performance, enhancing scalability. Agenda Oracle WebLogic Server Introduction Application Development on WebLogic Using Java EE Overview of the Application Deployment Process Monitoring Application Performance Q&A November 07th, 2013 -  9am UTC/11am EET Delivery FormatThis FREE online LIVE eSeminar will be delivered over the Web. Registrations received less than 24hours prior to start time may not receive confirmation to attend. Duration: 1 hour REGISTER NOW For any questions please contact us at partner.imc-AT-beehiveonline.oracle-DOT-com Stay Connected Oracle Newsletters

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  • PASS Summit Preconference and Sessions

    - by Davide Mauri
    I’m very pleased to announce that I’ll be delivering a Pre-Conference at PASS Summit 2012. I’ll speak about Business Intelligence again (as I did in 2010) but this time I’ll focus only on Data Warehouse, since it’s big topic even alone. I’ll discuss not only what is a Data Warehouse, how it can be modeled and built, but also how it’s development can be approached using and Agile approach, bringing the experience I gathered in this field. Building the Agile Data Warehouse with SQL Server 2012 http://www.sqlpass.org/summit/2012/Sessions/SessionDetails.aspx?sid=2821 I’m sure you’ll like it, especially if you’re starting to create a BI Solution and you’re wondering what is a Data Warehouse, if it is still useful nowadays that everyone talks about Self-Service BI and In-Memory databases, and what’s the correct path to follow in order to have a successful project up and running. Beside this Preconference, I’ll also deliver a regular session, this time related to database administration, monitoring and tuning: DMVs: Power in Your Hands http://www.sqlpass.org/summit/2012/Sessions/SessionDetails.aspx?sid=3204 Here we’ll dive into the most useful DMVs, so that you’ll see how that can help in everyday management in order to discover, understand and optimze you SQL Server installation, from the server itself to the single query. See you there!!!!!

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  • How to Set Up a Hadoop Cluster Using Oracle Solaris (Hands-On Lab)

    - by Orgad Kimchi
    Oracle Technology Network (OTN) published the "How to Set Up a Hadoop Cluster Using Oracle Solaris" OOW 2013 Hands-On Lab. This hands-on lab presents exercises that demonstrate how to set up an Apache Hadoop cluster using Oracle Solaris 11 technologies such as Oracle Solaris Zones, ZFS, and network virtualization. Key topics include the Hadoop Distributed File System (HDFS) and the Hadoop MapReduce programming model. We will also cover the Hadoop installation process and the cluster building blocks: NameNode, a secondary NameNode, and DataNodes. In addition, you will see how you can combine the Oracle Solaris 11 technologies for better scalability and data security, and you will learn how to load data into the Hadoop cluster and run a MapReduce job. Summary of Lab Exercises This hands-on lab consists of 13 exercises covering various Oracle Solaris and Apache Hadoop technologies:     Install Hadoop.     Edit the Hadoop configuration files.     Configure the Network Time Protocol.     Create the virtual network interfaces (VNICs).     Create the NameNode and the secondary NameNode zones.     Set up the DataNode zones.     Configure the NameNode.     Set up SSH.     Format HDFS from the NameNode.     Start the Hadoop cluster.     Run a MapReduce job.     Secure data at rest using ZFS encryption.     Use Oracle Solaris DTrace for performance monitoring.  Read it now

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  • Tracking "To Do" Items

    - by Bill Graziano
    One of the challenges I struggle with is keeping a good "to do" list of things I need to do on the various SQL Servers I support. I have servers that I don't visit on a regular basis so my situation may be different than many of you. Though I'm sure you all have servers that you only touch every few months. (And it's usually the accounting server!) It's difficult for me to remember what changes I made and what changes I need to make. I've tried Outlook, OneNote and various other to do list managers and haven't been happy with any of them. Many are close but just don't give me what I need. As a result I've started writing my own. It's web-based so you can use it from anywhere -- including on a server. It also knows just enough about SQL Server to help structure your to do items and your notes. It isn't agent based and doesn't do any monitoring. Think OneNote or Evernote but with some "SQL Servery" stuff built in. If you'd like to try this or take a survey I'm putting together, add your email address to my mailing list.  I should be ready in a week or so.  I'm only going to use this list for notifications about this service. I'd like to find a small group of people that feel the same pain I do and maybe we can build something interesting.

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  • The Boston Globe Delivers Higher Satisfaction and Efficiency with Omni-Channel Support

    - by Tony Berk
    Unify customer interactions. Improve customer satisfaction. Increase agent efficiency. Better informed business decisions. These sound like a good set of goals for any business. Actually implementing processes to affect all of these is not necessarily easy for every business. On top of the normal challenges, throw in a rapidly changing industry and the challenge sounds daunting. But that's exactly what The Boston Globe took on, and customers are benefiting from a much improved experience. “We feel like we hit the bull’s eye with finding the right solution to support the growing digital environment,” said Robert Saurer, The Boston Globe's director of customer care and marketing.Oracle's RightNow CX solutions helped The Boston Globe to manage approximately 60,000 calls each month and respond to 5,000 monthly e-mails. More importantly, Web self-service rates are exploding and the online subscriber's most preferred support channel is chat. And what about social? The Boston Globe customer support team offers the same great level of support on their Facebook page and is monitoring Twitter and YouTube too! Read the full Customer Experience success story on The Boston Globe here.

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  • b2b SOA Suite partner training November 13th & 14th Bucharest

    - by JuergenKress
    Description: Oracle SOA Suite 11g is a complete infrastructure for building, deploying, and managing composite applications and business processes. For an enterprise to extend business processes to its trading partners, it requires a platform that addresses compliance, security, visibility, scalability, and standards. The Oracle SOA Suite (Oracle B2B) is this platform. Oracle B2B, the "Edge Component", enables an enterprise to define, configure, manage, and monitor the exchange of information, with its trading partners. Oracle SOA Suite, the "B2B Infrastructure", enables business process orchestration, administration, monitoring, auditing, inter-enterprise connectivity, governance and security. Together they provide a complete end-to-end business process integration platform. Date Location Time Facilitator Register 13-14 November Oracle Room MtgRm15_6, Bucharest - Nusco Tower, Romania D1: 08:30 - 17:30 D2: 09:00 - 17:30 Krishnaprem Bhatia Please contact us directly Registration Please contact us directly - Please note that there are limited seats and confirmation will be on a first come, first served basis Travel Each delegate is responsible for his/her own travel arrangements. Please obtain approval from your manager first. Contact For logistic questions, please contact Nadja Vogl SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: b2b,SOA Suite,training,eduction,b2b training,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • End of Public Updates for Java SE 6

    - by Tori Wieldt
    It's important for developers and systems administrators to either make the transition over to Java SE 7 or to work with Oracle to get updates via the Java SE Support program. Have you updated to Java SE 7? Along with great features (Fork/Join, NIO, Project Coin), Java SE 7 is being updated and patched regularly. Java SE 7 has been out for over a year and is ready to download.  The last publicly available release of Oracle JDK 6 is to be released in February, 2013. This means that after 19 February 2013, all new security updates, patches and fixes for Java SE 6 and Java SE 5 will only be available through My Oracle Support and will thus require a commercial license with Oracle.    In the event you are not ready to migrate to Java SE 7, Oracle offers: Java SE Support for continued access to critical bug fixes and security fixes as well as general maintenance for JDK 6. Additionally, Java SE Advanced and Suite offers superior diagnostics and manageability tools that minimize the costs of deployment, monitoring and maintenance of Java-based IT environments. The Java SE Support Roadmap reflects an updated timeline for the End of Public Updates for JDK 6. The End of Public Updates date has been extended from November 2012 to February 2013, to allow some more time for the transition to JDK 7. Older releases of Java SE 6 will still be available on the Java SE archive, but will require a commercial license with Oracle for any new security updates, patches and fixes.  Th End of Public Updates for Java SE 6 will not impact the usage, availability, patching of Java SE 6 used for Fusion Middleware 11g and 12c. The support schedule for Java SE used for and in Fusion Middleware is not impacted by this announcement. For More Information Visit the Java SE page on Oracle.com.

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  • Performance impact of Zones.

    - by nospam(at)example.com (Joerg Moellenkamp)
    I was really astonished when i saw this question. Because this question was a old acquaintance from years ago, that i didn't heard for a long time. However there was it again. The question: "What's the overhead of Zones?". Sun was and Oracle is not saying "zero". We saying saying minimal. However during all the performance analysis gigs on customer systems i made since the introduction of Zones i failed to measure any overhead caused by zones. What i saw however, was additional load intoduced by processes that wouldn't be there when you would use only one zone Like additional monitoring daemons, like additional daemons having a controlling or supervising job for the application that resulted in slighly longer runtimes of processes, because such additional daemons wanted some cycles on the CPU as well. So i ask when someone wants to tell me that he measured a slight slowdown, if he or she has really measured the impact of the virtualization layer or of a side effect described above. It seems to be a little bit hard to believe, that a virtualisation technology has no overhead, however keep in mind that there is no hypervisor and just one kernel running that looks and behaves like many operating system instances to apps and users. While this imposes some limits to the technology (because there is just one kernel running you can't have zones with different kernels versions running ... obvious even to the cursory observer), but that is key to it's lightweightness and thus to the low overhead. Continue reading "Performance impact of Zones."

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  • NMap 6.01

    - by TATWORTH
    NMap 6.01 has been released at http://nmap.org/download.html"Nmap ("Network Mapper") is a free and open source (license) utility for network discovery and security auditing. Many systems and network administrators also find it useful for tasks such as network inventory, managing service upgrade schedules, and monitoring host or service uptime. Nmap uses raw IP packets in novel ways to determine what hosts are available on the network, what services (application name and version) those hosts are offering, what operating systems (and OS versions) they are running, what type of packet filters/firewalls are in use, and dozens of other characteristics. It was designed to rapidly scan large networks, but works fine against single hosts. Nmap runs on all major computer operating systems, and official binary packages are available for Linux, Windows, and Mac OS X. In addition to the classic command-line Nmap executable, the Nmap suite includes an advanced GUI and results viewer (Zenmap), a flexible data transfer, redirection, and debugging tool (Ncat), a utility for comparing scan results (Ndiff), and a packet generation and response analysis tool (Nping)."Home page is at http://nmap.org/  Nmap is free to download and use. You can download the source and compile it yourself if you so require.

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  • PASS Summit Preconference and Sessions

    - by Davide Mauri
    I’m very pleased to announce that I’ll be delivering a Pre-Conference at PASS Summit 2012. I’ll speak about Business Intelligence again (as I did in 2010) but this time I’ll focus only on Data Warehouse, since it’s big topic even alone. I’ll discuss not only what is a Data Warehouse, how it can be modeled and built, but also how it’s development can be approached using and Agile approach, bringing the experience I gathered in this field. Building the Agile Data Warehouse with SQL Server 2012 http://www.sqlpass.org/summit/2012/Sessions/SessionDetails.aspx?sid=2821 I’m sure you’ll like it, especially if you’re starting to create a BI Solution and you’re wondering what is a Data Warehouse, if it is still useful nowadays that everyone talks about Self-Service BI and In-Memory databases, and what’s the correct path to follow in order to have a successful project up and running. Beside this Preconference, I’ll also deliver a regular session, this time related to database administration, monitoring and tuning: DMVs: Power in Your Hands http://www.sqlpass.org/summit/2012/Sessions/SessionDetails.aspx?sid=3204 Here we’ll dive into the most useful DMVs, so that you’ll see how that can help in everyday management in order to discover, understand and optimze you SQL Server installation, from the server itself to the single query. See you there!!!!!

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