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  • CRM + Invoicing/Billing + Ticketing for a small web design company

    - by Mike
    Hi everyone, I am currently using ActiveCollab but it lacks the typical CRM features. I can't even keep notes about a customer saved in one place. What I am looking for is a simple but efficient CRM application that allows me to store all the (potential) customers along with their phone calls noted down, contracts, agreements. On the billing end, I should be able to keep track of invoices and payments, along with a bit of sales reports. A great extra would be a ticket support feature but not really necessary I looked at VTiger and SugarCRM at first. Though, they look too complex on the sales/campaigns end but completely lack the billing side. Do you have some good apps/services to suggest? :) Any programming language or OS would do. Both paid and free. Thanks Mike

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  • Solaris: What comes next?

    - by alanc
    As you probably know by now, a few months ago, we released Solaris 11 after years of development. That of course means we now need to figure out what comes next - if Solaris 11 is “The First Cloud OS”, then what do we need to make future releases of Solaris be, to be modern and competitive when they're released? So we've been having planning and brainstorming meetings, and I've captured some notes here from just one of those we held a couple weeks ago with a number of the Silicon Valley based engineers. Now before someone sees an idea here and calls their product rep wanting to know what's up, please be warned what follows are rough ideas, and as I'll discuss later, none of them have any committment, schedule, working code, or even plan for integration in any possible future product at this time. (Please don't make me force you to read the full Oracle future product disclaimer here, you should know it by heart already from the front of every Oracle product slide deck.) To start with, we did some background research, looking at ideas from other Oracle groups, and competitive OS'es. We examined what was hot in the technology arena and where the interesting startups were heading. We then looked at Solaris to see where we could apply those ideas. Making Network Admins into Socially Networking Admins We all know an admin who has grumbled about being the only one stuck late at work to fix a problem on the server, or having to work the weekend alone to do scheduled maintenance. But admins are humans (at least most are), and crave companionship and community with their fellow humans. And even when they're alone in the server room, they're never far from a network connection, allowing access to the wide world of wonders on the Internet. Our solution here is not building a new social network - there's enough of those already, and Oracle even has its own Oracle Mix social network already. What we proposed is integrating Solaris features to help engage our system admins with these social networks, building community and bringing them recognition in the workplace, using achievement recognition systems as found in many popular gaming platforms. For instance, if you had a Facebook account, and a group of admin friends there, you could register it with our Social Network Utility For Facebook, and then your friends might see: Alan earned the achievement Critically Patched (April 2012) for patching all his servers. Matt is only at 50% - encourage him to complete this achievement today! To avoid any undue risk of advertising who has unpatched servers that are easier targets for hackers to break into, this information would be tightly protected via Facebook's world-renowned privacy settings to avoid it falling into the wrong hands. A related form of gamification we considered was replacing simple certfications with role-playing-game-style Experience Levels. Instead of just knowing an admin passed a test establishing a given level of competency, these would provide recruiters with a more detailed level of how much real-world experience an admin has. Achievements such as the one above would feed into it, but larger numbers of experience points would be gained by tougher or more critical tasks - such as recovering a down system, or migrating a service to a new platform. (As long as it was an Oracle platform of course - migrating to an HP or IBM platform would cause the admin to lose points with us.) Unfortunately, we couldn't figure out a good way to prevent (if you will) “gaming” the system. For instance, a disgruntled admin might decide to start ignoring warnings from FMA that a part is beginning to fail or skip preventative maintenance, in the hopes that they'd cause a catastrophic failure to earn more points for bolstering their resume as they look for a job elsewhere, and not worrying about the effect on your business of a mission critical server going down. More Z's for ZFS Our suggested new feature for ZFS was inspired by the worlds most successful Z-startup of all time: Zynga. Using the Social Network Utility For Facebook described above, we'd tie it in with ZFS monitoring to help you out when you find yourself in a jam needing more disk space than you have, and can't wait a month to get a purchase order through channels to buy more. Instead with the click of a button you could post to your group: Alan can't find any space in his server farm! Can you help? Friends could loan you some space on their connected servers for a few weeks, knowing that you'd return the favor when needed. ZFS would create a new filesystem for your use on their system, and securely share it with your system using Kerberized NFS. If none of your friends have space, then you could buy temporary use space in small increments at affordable rates right there in Facebook, using your Facebook credits, and then file an expense report later, after the urgent need has passed. Universal Single Sign On One thing all the engineers agreed on was that we still had far too many "Single" sign ons to deal with in our daily work. On the web, every web site used to have its own password database, forcing us to hope we could remember what login name was still available on each site when we signed up, and which unique password we came up with to avoid having to disclose our other passwords to a new site. In recent years, the web services world has finally been reducing the number of logins we have to manage, with many services allowing you to login using your identity from Google, Twitter or Facebook. So we proposed following their lead, introducing PAM modules for web services - no more would you have to type in whatever login name IT assigned and try to remember the password you chose the last time password aging forced you to change it - you'd simply choose which web service you wanted to authenticate against, and would login to your Solaris account upon reciept of a cookie from their identity service. Pinning notes to the cloud We also all noted that we all have our own pile of notes we keep in our daily work - in text files in our home directory, in notebooks we carry around, on white boards in offices and common areas, on sticky notes on our monitors, or on scraps of paper pinned to our bulletin boards. The contents of the notes vary, some are things just for us, some are useful for our groups, some we would share with the world. For instance, when our group moved to a new building a couple years ago, we had a white board in the hallway listing all the NIS & DNS servers, subnets, and other network configuration information we needed to set up our Solaris machines after the move. Similarly, as Solaris 11 was finishing and we were all learning the new network configuration commands, we shared notes in wikis and e-mails with our fellow engineers. Users may also remember one of the popular features of Sun's old BigAdmin site was a section for sharing scripts and tips such as these. Meanwhile, the online "pin board" at Pinterest is taking the web by storm. So we thought, why not mash those up to solve this problem? We proposed a new BigAddPin site where users could “pin” notes, command snippets, configuration information, and so on. For instance, once they had worked out the ideal Automated Installation manifest for their app server, they could pin it up to share with the rest of their group, or choose to make it public as an example for the world. Localized data, such as our group's notes on the servers for our subnet, could be shared only to users connecting from that subnet. And notes that they didn't want others to see at all could be marked private, such as the list of phone numbers to call for late night pizza delivery to the machine room, the birthdays and anniversaries they can never remember but would be sleeping on the couch if they forgot, or the list of automatically generated completely random, impossible to remember root passwords to all their servers. For greater integration with Solaris, we'd put support right into the command shells — redirect output to a pinned note, set your path to include pinned notes as scripts you can run, or bring up your recent shell history and pin a set of commands to save for the next time you need to remember how to do that operation. Location service for Solaris servers A longer term plan would involve convincing the hardware design groups to put GPS locators with wireless transmitters in future server designs. This would help both admins and service personnel trying to find servers in todays massive data centers, and could feed into location presence apps to help show potential customers that while they may not see many Solaris machines on the desktop any more, they are all around. For instance, while walking down Wall Street it might show “There are over 2000 Solaris computers in this block.” [Note: this proposal was made before the recent media coverage of a location service aggregrator app with less noble intentions, and in hindsight, we failed to consider what happens when such data similarly falls into the wrong hands. We certainly wouldn't want our app to be misinterpreted as “There are over $20 million dollars of SPARC servers in this building, waiting for you to steal them.” so it's probably best it was rejected.] Harnessing the power of the GPU for Security Most modern OS'es make use of the widespread availability of high powered GPU hardware in today's computers, with desktop environments requiring 3-D graphics acceleration, whether in Ubuntu Unity, GNOME Shell on Fedora, or Aero Glass on Windows, but we haven't yet made Solaris fully take advantage of this, beyond our basic offering of Compiz on the desktop. Meanwhile, more businesses are interested in increasing security by using biometric authentication, but must also comply with laws in many countries preventing discrimination against employees with physical limations such as missing eyes or fingers, not to mention the lost productivity when employees can't login due to tinted contacts throwing off a retina scan or a paper cut changing their fingerprint appearance until it heals. Fortunately, the two groups considering these problems put their heads together and found a common solution, using 3D technology to enable authentication using the one body part all users are guaranteed to have - pam_phrenology.so, a new PAM module that uses an array USB attached web cams (or just one if the user is willing to spin their chair during login) to take pictures of the users head from all angles, create a 3D model and compare it to the one in the authentication database. While Mythbusters has shown how easy it can be to fool common fingerprint scanners, we have not yet seen any evidence that people can impersonate the shape of another user's cranium, no matter how long they spend beating their head against the wall to reshape it. This could possibly be extended to group users, using modern versions of some of the older phrenological studies, such as giving all users with long grey beards access to the System Architect role, or automatically placing users with pointy spikes in their hair into an easy use mode. Unfortunately, there are still some unsolved technical challenges we haven't figured out how to overcome. Currently, a visit to the hair salon causes your existing authentication to expire, and some users have found that shaving their heads is the only way to avoid bad hair days becoming bad login days. Reaction to these ideas After gathering all our notes on these ideas from the engineering brainstorming meeting, we took them in to present to our management. Unfortunately, most of their reaction cannot be printed here, and they chose not to accept any of these ideas as they were, but they did have some feedback for us to consider as they sent us back to the drawing board. They strongly suggested our ideas would be better presented if we weren't trying to decipher ink blotches that had been smeared by the condensation when we put our pint glasses on the napkins we were taking notes on, and to that end let us know they would not be approving any more engineering offsites in Irish themed pubs on the Friday of a Saint Patrick's Day weekend. (Hopefully they mean that situation specifically and aren't going to deny the funding for travel to this year's X.Org Developer's Conference just because it happens to be in Bavaria and ending on the Friday of the weekend Oktoberfest starts.) They recommended our research techniques could be improved over just sitting around reading blogs and checking our Facebook, Twitter, and Pinterest accounts, such as considering input from alternate viewpoints on topics such as gamification. They also mentioned that Oracle hadn't fully adopted some of Sun's common practices and we might have to try harder to get those to be accepted now that we are one unified company. So as I said at the beginning, don't pester your sales rep just yet for any of these, since they didn't get approved, but if you have better ideas, pass them on and maybe they'll get into our next batch of planning.

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  • Lockdown Your Database Security

    - by Troy Kitch
    A new article in Oracle Magazine outlines a comprehensive defense-in-depth approach for appropriate and effective database protection. There are multiple ways attackers can disrupt the confidentiality, integrity and availability of data and therefore, putting in place layers of defense is the best measure to protect your sensitive customer and corporate data. “In most organizations, two-thirds of sensitive and regulated data resides in databases,” points out Vipin Samar, vice president of database security technologies at Oracle. “Unless the databases are protected using a multilayered security architecture, that data is at risk to be read or changed by administrators of the operating system, databases, or network, or hackers who use stolen passwords to pose as administrators. Further, hackers can exploit legitimate access to the database by using SQL injection attacks from the Web. Organizations need to mitigate all types of risks and craft a security architecture that protects their assets from attacks coming from different sources.” Register and read more in the online magazine format.

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  • Toyota's Supply Chain "ran too hot"

    - by [email protected]
    The Feb 28th '10 edition of the Economist had a very informative artical (pg.74) on Toyota's over-stretched supply chain pointing out that they were ' the author of most of its own misfortunes".  James Womack is quoted in the piece on Toyota's rapid expansion 'meant working with a lot of unfamiliar suppliers who didn't have a deep understandin of Toyota's culture.  The majority of the problems almost certainly originated not in the Toyota factories but in those of the supppliers'. One purchasing executive said that it started in mid-2008, when the weaker parts of the supply chain were put under great strain. There is a need for visibility but not always there. Firms need transparancy and speed of communications to make sure defective parts and errors dont reach the customer. It concludes with guidance to manufacturers: "It may be safer not to have all your eggs in one basket, but to have maybe 3 suppliers for major components who can benchmark each other' - Toyota was the peerless exemplar, now seen as an awful warning

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  • Custommer Centric Wealth Management

    - by michael.seback
    While the world continues to search their way out of the recent financial turmoil and recession, it has no doubt churned out the inherent faults in the wealth management industry and the larger financial system. In order to counter these apprehensions, wealth management firms are now actively seeking and evaluating avenues to re-build the lost trust. They are looking at engaging their customers in managing their investments in a more collaborative and transparent manner. At the same time, wealth managers are also seeking to empower themselves with complete and comprehensive customer information in order to provide the best advice and the best solution at the right time. Read your copy of this new global White Paper on Wealth Management.

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  • Google I/O 2010 - Google Storage for Developers

    Google I/O 2010 - Google Storage for Developers Google I/O 2010 - Google Storage for Developers App Engine, Enterprise 101 David Erb, Michael Schwartz Google is expanding our storage products by introducing Google Storage for Developers. It offers a RESTful API for storing and accessing data at Google. Developers can take advantage of the performance and reliability of Google's storage infrastructure, as well as the advanced security and sharing capabilities. We will demonstrate key functionality of the product as well as customer use cases. For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 13 0 ratings Time: 52:14 More in Science & Technology

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  • Webcast Reminder: Implementing IDM in Healthcare, September 19th @10:00 am PST

    - by Darin Pendergraft
    Join me and Rex Thexton from PwC tomorrow (September 19th) as we review an IDM project that Rex and his team completed for a large healthcare organization.  Rex will talk through the IT environment and business drivers that lead to the project, and then we will go through planning, design and implementation of the Oracle Identity Management products that PwC and the customer chose to complete the project. This will be a great opportunity to hear about the trends that are driving IT Healthcare, and to get your Identity Management questions answered. If you haven't already registered - Register Here!

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  • Upcoming User Group Events in 2011

    - by john.orourke(at)oracle.com
    At a recent customer event, someone asked me if Oracle had any plans to re-create the Hyperion Solutions Conference.  Unfortunately the answer is no.  With so many different product lines it would be challenging and costly for Oracle to run separate user conferences for every product line, and it would create too many events for customers with multiple products to attend.  So Oracle Open World is the company's main event for showcasing what's new and what's coming across all product lines.  If customers find Oracle OpenWorld too overwhelming or if the timing is bad, there are a number of other conferences, which are run by Oracle user groups and include a number of sessions focused on Oracle Hyperion EPM and BI products.  Here's a sneak preview of what's coming up for conferences in 2011 where you can network with other Hyperion users and learn what's new and what's coming in our products. Alliance 2011:  This conference is run by the Oracle Higher Education User Group (HEUG).  It's being held March 27 - 30th in lovely Denver, Colorado.  (a great location and time for skiers!)  This event is targeted at customers in Higher Education and Public Sector organizations and is expecting to draw over 3,500 attendees.  There will be a number of sessions focusing on Oracle Hyperion EPM and BI products in the Budgeting track, as well as the Reporting & BI track.  This includes product-focused sessions delivered by Oracle and partners, as well as case studies delivered by customers.  Here's a link to the registration page where you can get more information: http://www.heug.org/p/cm/ld/fid=255 Collaborate 2011:  This conference is run by three different user groups;  OAUG, IOUG and Quest.  It's being held April 10 - 14th in sunny Orlando, Florida.  (yes, sunshine and warmth!)  This event is targeted to customers with Oracle E-Business Suite, PeopleSoft, JD Edwards, Hyperion, Primavera and other products and is expected to draw over 5,000 attendees.  You'll find a number of sessions focused on Oracle Hyperion EPM and BI products in the BI/Data Warehousing/EPM track.  This includes product-focused sessions delivered by Oracle, our partners, and customers as well as a number of customer case studies.  There will also be an exhibit area with a number of demo pods focused on EPM and BI products.  Here's a link to the conference web site where you can get more information: http://collaborate.oaug.org/ Also, please note that the OAUG has a Hyperion SIG that runs focused EPM/Hyperion events throughout the year.  Here's a link to their web site where you can get more information: http://hyperionsig.oaug.org/ Kscope 2011:  Formerly the Kaleidoscope conference, this one is run by the Oracle Developer Tools User Group (ODTUG).  This conference is being held June 26 - 30th in Long Beach, CA. (surf's up!)  Historically, this event has focused on Oracle Development tools, but over the past few years the EPM and BI content has grown with over 100 sessions planned this year.  So this event is becoming a great venue for existing Hyperion customers to learn about the latest developments with Oracle Essbase, Hyperion Planning, Hyperion Financial Management, Oracle BI and other products.   You'll also find hands-on workshops, product demonstrations as well as EPM and BI Symposiums run by Oracle Development staff.  Here's a link to the web site where you can get more details.  http://www.kscope11.com/biepm UKOUG Conference Series:  EPM and Hyperion 2011:  For Hyperion customers in the UK, the UKOUG has a Hyperion SIG that runs a focused conference for EPM and Hyperion products.  The 2011 event is planned for June in London.  Here's a link to the web site for this event where you can get more information: http://hyperion.ukoug.org/default.asp?p=8461 In addition to these conferences, you can also find Oracle EPM and BI content at regional user group meetings globally as well as Marketing events run by Oracle.  Check the events page at www.oracle.com for the details on upcoming Marketing and regional User Group events.  So while Oracle will not be trying to replicate the Hyperion Solutions conference, the good news is that there are a number of other events available where customers can find out what's new and what's coming with Oracle EPM and BI products.  And these events are running at different times of the year in different locations - so you can pick the event that makes the most sense for your company from a timing and location standpoint. I'll be delivering a number of sessions at the Alliance and Collaborate conferences and hope to see many of our loyal customers and partners at these events.  And there's always Oracle OpenWorld coming up in October, for which the planning has already started.  I look forward to seeing you in 2011.

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  • Good online auction software

    - by Brett
    We are looking for some PHP-based auction software to start off with and I have have been scouring the net many times and am almost ready to purchase phpprobid as this seems to be the best and most feature rich of the lot; only bad things I have read is the lack of after-sales customer service. Others I have also looked at include: AJ Auction Software WeBid GuruScript Auction PHP Auction (enuuk). Many of them turn me off by having unprofessional sites which makes me think their software will be the same and be rubbish. Many also don't go into detail with the feature set like PHP Pro Bid does. So before we purchase PHP Pro Bid I was wondering if I missed something good? Thanks!

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  • Join us! Oracle Manufacturing Industries Forum, Chicago Thurs. Nov.14'13

    - by Stephen Slade
    The 6th Annual Oracle Manufacturing Industries Forum will take place in Chicago, Thurs, Nov.14 '13. Executives from successful global manufacturing companies will address key themes including: Value Chain Transformation, Owning the Customer Service Experience, Sales and Operations Planning in a Global Enterprise Supply Chain, and Modernizing the Manufacturing Enterprise. Join us for what we expect to be one of the industry's most informative and provocative executive events of the year. Event Objectives: Create an environment where executives can interact with their peers to discuss current issues Brainstorm and discuss how attendees can use technology to transform their organizations Share best practices and learn through the experiences of industry peers Where: Westin Chicago River North,  320 North Dearborn St,  Chicago, IL 60654 Evite: http://www.oracle.com/us/dm/229048-nafm13049989mpp074-se-2021171.html Register:   http://eventreg.oracle.com/profile/web/index.cfm?PKWebId=0x25005591a&source=evite Partner Sponsors Include: CSS, Fujitsu, Inspirage, Hitachi Consulting, Lucidity and Rolta Register Now!

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  • Join Our Call: Sun Storage 2500-M2 Announcement

    - by user797911
    Oracle's Sun Storage 2500-M2 array brings together the latest Fibre Channel (FC) and SAS2 technologies with Oracle's Sun Storage Common Array software from Oracle to create a robust solution that’s equally adept in an entry-level storage area network (SAN) for the mid-size business and integrating into an existing storage network within the enterprise. The Sun Storage 2500-M2 replaces Sun's Storage 2500 array product line and is designed so that the customer may have a quick qualification time for fast and easy deployment in the traditional 2500 environments. Jun Jang, Oracle Principal Product Manager will be hosting this 1 hour live call (a recording will be available), please join us to find out more: Event Date: 24-JUN-11 Event Time: 08:00 am PST/PDT/4pm UK time Web Registration and Access: http://oukc.oracle.com/static09/opn/login/?t=livewebcast|c=1031672594 Access for Mobile Devices: http://my.oracle.com/content/web/cnt636926 Call Provider: Intercall International Participant Dial-In Number: 706-634-8508 Additional International Dial-In Numbers Link: http://www.intercall.com/national/oracleuniversity/gdnam.html Dial-In Passcode: 96395

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  • Join Our Call: Sun Storage 2500-M2 Announcement

    - by mseika
    Oracle's Sun Storage 2500-M2 array brings together the latest Fibre Channel (FC) and SAS2 technologies with Oracle's Sun Storage Common Array software from Oracle to create a robust solution that’s equally adept in an ! entry-level storage area network (SAN) for the mid-size business and integrating into an existing storage network within the enterprise. The Sun Storage 2500-M2 replaces Sun's Storage 2500 array product line and is designed so that the customer may have a quick qualification time for fast and easy deployment in the traditional 2500 environments. Jun Jang, Oracle Principal Product Manager will be hosting this 1 hour live call (a recording will be available), please join us to find out more:24. Jun 2011 08:00 am PST/PDT/4pm UK timeWeb Registration and AccessAccess for Mobile DevicesInternational Participant Dial-In Number: 706-634-8508Additional International Dial-In Numbers LinkDial-In Passcode: 6395

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  • Is it my responsibility to code for errors on a completely separate website and domain when redirecting or doing a single sign on?

    - by kappasims
    If my application is responsible for redirecting/doing a single sign on to a destination managed by a third party, in general, where should I draw the line for error handling during this process? If an error happens on the other application's end, is it reasonable for my stakeholder to expect the application I am working with to share responsibility for handling these scenarios? Notes: I am going to keep solutions limited to those that entail only one request--I am familiar with the "do an xmlhttprequest and see how that fares before doing anything else" approach. I am speaking in terms of an enterprise-level application with fairly decent customer traffic.

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  • Who writes the words? A rant with graphs.

    - by Roger Hart
    If you read my rant, you'll know that I'm getting a bit of a bee in my bonnet about user interface text. But rather than just yelling about the way the world should be (short version: no UI text would suck), it seemed prudent to actually gather some data. Rachel Potts has made an excellent first foray, by conducting a series of interviews across organizations about how they write user interface text. You can read Rachel's write up here. She presents the facts as she found them, and doesn't editorialise. The result is insightful, but impartial isn't really my style. So here's a rant with graphs. My method, and how it sucked I sent out a short survey. Survey design is one of my hobby-horses, and since some smartarse in the comments will mention it if I don't, I'll step up and confess: I did not design this one well. It was potentially ambiguous, implicitly excluded people, and since I only really advertised it on Twitter and a couple of mailing lists the sample will be chock full of biases. Regardless, these were the questions: What do you do? Select the option that best describes your role What kind of software does your organization make? (optional) In your organization, who writes the text on your software user interfaces? (for example: button names, static text, tooltips, and so on) Tick all that apply. In your organization who is responsible for user interface text? Who "owns" it? The most glaring issue (apart from question 3 being a bit broken) was that I didn't make it clear that I was asking about applications. Desktop, mobile, or web, I wouldn't have minded. In fact, it might have been interesting to categorize and compare. But a few respondents commented on the seeming lack of relevance, since they didn't really make software. There were some other issues too. It wasn't the best survey. So, you know, pinch of salt time with what follows. Despite this, there were 100 or so respondents. This post covers the overview, and you can look at the raw data in this spreadsheet What did people do? Boring graph number one: I wasn't expecting that. Given I pimped the survey on twitter and a couple of Tech Comms discussion lists, I was more banking on and even Content Strategy/Tech Comms split. What the "Others" specified: Three people chipped in with Technical Writer. Author, apparently, doesn't cut it. There's a "nobody reads the instructions" joke in there somewhere, I'm sure. There were a couple of hybrid roles, including Tech Comms and Testing, which sounds gruelling and thankless. There was also, an Intranet Manager, a Creative Director, a Consultant, a CTO, an Information Architect, and a Translator. That's a pretty healthy slice through the industry. Who wrote UI text? Boring graph number two: Annoyingly, I made this a "tick all that apply" question, so I can't make crude and inflammatory generalizations about percentages. This is more about who gets involved in user interface wording. So don't panic about the number of developers writing UI text. First off, it just means they're involved. Second, they might be good at it. What? It could happen. Ours are involved - they write a placeholder and flag it to me for changes. Sometimes I don't make any. It's also not surprising that there's so much UX in the mix. Some of that will be people taking care, and crafting an understandable interface. Some of it will be whatever text goes on the wireframe making it into production. I'm going to assume that's what happened at eBay, when their iPhone app purportedly shipped with the placeholder text "Some crappy content goes here". Ahem. Listing all 17 "other" responses would make this post lengthy indeed, but you can read them in the raw data spreadsheet. The award for the approach that sounds the most like a good idea yet carries the highest risk of ending badly goes to whoever offered up "External agencies using focus groups". If you're reading this, and that actually works, leave a comment. I'm fascinated. Who owned UI text Stop. Bar chart time: Wow. Let's cut to the chase, and by "chase", I mean those inflammatory generalizations I was talking about: In around 60% of cases the person responsible for user interface text probably lacks the relevant expertise. Even in the categories I count as being likely to have relevant skills (Marketing Copywriters, Content Strategists, Technical Authors, and User Experience Designers) there's a case for each role being unsuited, as you'll see in Rachel's blog post So it's not as simple as my headline. Does that mean that you personally, Mr Developer reading this, write bad button names? Of course not. I know nothing about you. It rather implies that as a category, the majority of people looking after UI text have neither communication nor user experience as their primary skill set, and as such will probably only be good at this by happy accident. I don't have a way of measuring those frequency of those accidents. What the Others specified: I don't know who owns it. I assume the project manager is responsible. "copywriters" when they wish to annoy me. the client's web maintenance person, often PR or MarComm That last one chills me to the bone. Still, at least nobody said "the work experience kid". You can see the rest in the spreadsheet. My overwhelming impression here is of user interface text as an unloved afterthought. There were fewer "nobody" responses than I expected, and a much broader split. But the relative predominance of developers owning and writing UI text suggests to me that organizations don't see it as something worth dedicating attention to. If true, that's bothersome. Because the words on the screen, particularly the names of things, are fundamental to the ability to understand an use software. It's also fascinating that Technical Authors and Content Strategists are neck and neck. For such a nascent discipline, Content Strategy appears to have made a mark on software development. Or my sample is skewed. But it feels like a bit of validation for my rant: Content Strategy is eating Tech Comms' lunch. That's not a bad thing. Well, not if the UI text is getting done well. And that's the caveat to this whole post. I couldn't care less who writes UI text, provided they consider the user and don't suck at it. I care that it may be falling by default to people poorly disposed to doing it right. And I care about that because so much user interface text sucks. The most interesting question Was one I forgot to ask. It's this: Does your organization have technical authors/writers? Like a lot of survey data, that doesn't tell you much on its own. But once we get a bit dimensional, it become more interesting. So taken with the other questions, this would have let me find out what I really want to know: What proportion of organizations have Tech Comms professionals but don't use them for UI text? Who writes UI text in their place? Why this happens? It's possible (feasible is another matter) that hundreds of companies have tech authors who don't work on user interfaces because they've empirically discovered that someone else, say the Marketing Copywriter, is better at it. And once we've all finished laughing, I'll point out that I've met plenty of tech authors who just aren't used to thinking about users at the point of need in the way UI text and embedded user assistance require. If you've got what I regard, perhaps unfairly, as the bad kind of tech author - the old-school kind with the thousand-page pdf and the grammar obsession - if you've got one of those then you probably are better off getting the UX folk or the copywriters to do your UI text. At the very least, they'll derive terminology from user research.

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  • Oracle Database 12c

    - by jgelhaus
    What's your pain? Cost of IT and downtime, Complexity of IT, Poor database application performance? All of the above and more? These are real challenges caused by today's demands on data centers and their IT teams.  Oracle Database 12c provides a breakthrough architecture that makes it easy to deploy and manage databases in the cloud. Oracle partners will leverage Database 12c innovation to provide additional options for Oracle customer success and ROI. Download Oracle Database 12c and plug into the cloud! Join us for our July 10th webcast to learn about this database breakthrough.

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  • Identity R2 in London Oct 24th with Amit Jasuja

    - by Naresh Persaud
    Join Amit Jasuja, Senior Vice President Identity Management and Security, Oracle, and Peter Boyle, Head of Identity Services, BT in London on 24th October 2012 for the UK launch of Oracle Identity Management 11gR2. You’ll learn more about the evolution of this exceptional business solution and get the unique opportunity to network with existing Oracle customers and speak directly with Oracle product experts The agenda includes: An overview of capabilities Product demonstrations Customer presentations An interactive panel discussion Amit Jasuja will also be available for 1:1 meetings. Please email [email protected] to request a meeting with Amit. Click here to Register. 

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  • Which Java web framework do you recommend for intranet webapp (not content website)?

    - by pregzt
    I'm about to start development of small purpose build intranet web application for small software vendor. It will be administration console of the server managing licenses for off-the-shelf software installed by users. There will be a few users who need to be able to sign in, issue a batch of license codes, revoke some, renew outdated, resolve issues, etc. Bear in mind that my customer requires Java for this solution. I'm seasoned Java programmer and before I used different frameworks to implement webapps, mainly Apache Struts in the past and Spring MVC recently. I was wondering what else could you recommend for such specific intranet webapp. I looked at using Google Web Toolkit (possibly with SmartGWT) Ext JS for fancy widgets in UI and REST back-end in SpringMVC SpringMVC with JQueryUI Could you please think of any piece of recommendation with regard to the choice I'm going to made?

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  • SUNsetting of legacy support apps to My Oracle Support

    - by chris.warticki
    Prepare for the upcoming retirement of Member Support Center, SunSolve and others.  December 10-12 will be the migration weekend to My Oracle Support.  The number one call to action to ensure continuous support is to register for My Oracle Support today.  There are still many opportunities to attend one of the remaining live sessions that the Customer Support Education team is leading.  Please join the discussion on the Support Training Community or Using My Oracle Support Community.   Register for any of the 80+ Global Sessions for Customers Welcome—SUN Customers and Partners Transition to My Oracle Support FAQ for Legacy Sun Customers   Escalation Instructions Network of Oracle Resources -Chris Warticki twittering @cwarticki Join one of the Twibes - http://twibes.com/MyOracleSupport or http://twibes.com/OracleSupport

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  • Problems with opening CHM Help files from Network or Internet

    - by Rick Strahl
    As a publisher of a Help Creation tool called Html Help Help Builder, I’ve seen a lot of problems with help files that won't properly display actual topic content and displays an error message for topics instead. Here’s the scenario: You go ahead and happily build your fancy, schmanzy Help File for your application and deploy it to your customer. Or alternately you've created a help file and you let your customers download them off the Internet directly or in a zip file. The customer downloads the file, opens the zip file and copies the help file contained in the zip file to disk. She then opens the help file and finds the following unfortunate result:     The help file  comes up with all topics in the tree on the left, but a Navigation to the WebPage was cancelled or Operation Aborted error in the Help Viewer's content window whenever you try to open a topic. The CHM file obviously opened since the topic list is there, but the Help Viewer refuses to display the content. Looks like a broken help file, right? But it's not - it's merely a Windows security 'feature' that tries to be overly helpful in protecting you. The reason this happens is because files downloaded off the Internet - including ZIP files and CHM files contained in those zip files - are marked as as coming from the Internet and so can potentially be malicious, so do not get browsing rights on the local machine – they can’t access local Web content, which is exactly what help topics are. If you look at the URL of a help topic you see something like this:   mk:@MSITStore:C:\wwapps\wwIPStuff\wwipstuff.chm::/indexpage.htm which points at a special Microsoft Url Moniker that in turn points the CHM file and a relative path within that HTML help file. Try pasting a URL like this into Internet Explorer and you'll see the help topic pop up in your browser (along with a warning most likely). Although the URL looks weird this still equates to a call to the local computer zone, the same as if you had navigated to a local file in IE which by default is not allowed.  Unfortunately, unlike Internet Explorer where you have the option of clicking a security toolbar, the CHM viewer simply refuses to load the page and you get an error page as shown above. How to Fix This - Unblock the Help File There's a workaround that lets you explicitly 'unblock' a CHM help file. To do this: Open Windows Explorer Find your CHM file Right click and select Properties Click the Unblock button on the General tab Here's what the dialog looks like:   Clicking the Unblock button basically, tells Windows that you approve this Help File and allows topics to be viewed.   Is this insecure? Not unless you're running a really old Version of Windows (XP pre-SP1). In recent versions of Windows Internet Explorer pops up various security dialogs or fires script errors when potentially malicious operations are accessed (like loading Active Controls), so it's relatively safe to run local content in the CHM viewer. Since most help files don't contain script or only load script that runs pure JavaScript access web resources this works fine without issues. How to avoid this Problem As an application developer there's a simple solution around this problem: Always install your Help Files with an Installer. The above security warning pop up because Windows can't validate the source of the CHM file. However, if the help file is installed as part of an installation the installation and all files associated with that installation including the help file are trusted. A fully installed Help File of an application works just fine because it is trusted by Windows. Summary It's annoying as all hell that this sort of obtrusive marking is necessary, but it's admittedly a necessary evil because of Microsoft's use of the insecure Internet Explorer engine that drives the CHM Html Engine's topic viewer. Because help files are viewing local content and script is allowed to execute in CHM files there's potential for malicious code hiding in CHM files and the above precautions are supposed to avoid any issues. © Rick Strahl, West Wind Technologies, 2005-2012 Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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  • Oracle FLEXCUBE delivers 'Bank-in-a-Box' with Oracle Database Appliance

    - by margaret hamburger
    Another great example of how Oracle Database Appliance simplifies the deployment of high availability database solutions making it easy for Oracle Partners and ISVs to deliver value added solutions to customers on a simple, reliable and affordable database platform. Oracle FLEXCUBE Universal Banking recently announced that it runs on Oracle Database Appliance X3-2 to deliver mid-size banks a compelling banking-in-a-box solution. With this certification, banks can benefit from a low-IT-footprint, high-performance, full-scale banking technology that is engineered to support end-to-end business requirements. In a recent performance test of Oracle FLEXCUBE Universal Banking on Oracle Database Appliance X3-2, the system managed more than 2.6 million online transactions in 60 minutes. This equated to roughly 744 transactions per second with an average response time of 156 milliseconds for 98 percent of the transactions. Likewise, the solution completed end-of-month batch processing for 10 million customer accounts in 123 minutes during the performance test.  Learn more about Oracle Database Appliance Solution-in-a-Box.

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  • In-Store Innovations with Oracle Retail 14

    - by Marie-Christin Hansen-Oracle
    In this latest video from our demo series filmed at the 2014 NRF BIG Show in New York, Master Principal Consultant Rachel Staniland details innovations in Oracle Retail Stores Solutions. Oracle Retail Stores Solutions provide a brand platform and enable true multichannel retailing. The solution gives retailers improved visibility into store inventory, which both reduces store operating costs and improves the level of customer service offered in-store through store associates. In the below video, Rachel Staniland talks about Oracle Retail’s new tablet POS, coming out the Oracle Retail 14 release, as well innovations made across Store Inventory Management and Point-of-Service solutions. Access more information on Oracle Retail Stores Solutions.

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  • Crosstalk 2012

    - by David Dorf
    There are lots of industry conferences, but I consistently hear that Oracle Retail Crosstalk is one of the better ones, presumably because its focused is on helping Oracle Retail's customers interact, share insights, and exchange ideas.  If you're an Oracle Retail customer, I strongly encourage you to register and attend.  Here's why: Two days of fantastic speakers from companies like Daphne, Kohl's, Morrisons, Abercrombie & Fitch, Hot Topic, Talbots, and Disney to name a few. Held in the heart of Chicago with store tours on Michigan Avenue Special Interest discussions on merchandising, supply chain, planning, stores, and technology. Golf, fireworks at Navy Pier, and dancing at Soldier Field And best of all, the conference is free for qualified customers. So I certainly hope to see you there!

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  • Tipp -> Gutes Kurzvideo zu Real Application Cluster - Active Data Guard - Hochverfügbarkeit

    - by britta wolf
    In diesem 7 minütigen Video wird das Thema Hochverfügbarkeit mit Oracle Real Application Cluster (RAC) und Active Data Guard kurz und knackig erklärt. Das Video wurde von unseren Potsdamer-Kollegen aus dem DTCC erstellt. Reinschauen lohnt sich! Wir werden von Zeit zu Zeit weitere Kurzvideos auf unseren Academy-Blog stellen Wofür steht eigentlich die Abkürzung DTCC? Oracle Direct Technology Customer Center Eine Abteilung mit Systemberatern in Potsdam. Unsere Kollegen betreuen Kunden rund um Oracle-Lösungen aus dem Bereich Datenbank und Middleware. Die aktuellen Herausforderungen werden gemeinsam mit Kunden analysiert und eine ideale Lösung sowie eine Roadmap dorthin entwickelt. Hierbei geht es sowohl um Erläuterungen zu Features und Funktionen, als auch um IT-Architektur und letztendlich um den optimalen Einsatz der Oracle-Lösungen.

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  • CodePlex Daily Summary for Wednesday, December 22, 2010

    CodePlex Daily Summary for Wednesday, December 22, 2010Popular ReleasesTibiaPinger: TibiaPinger v1.0: TibiaPinger v1.0Media Companion: Media Companion 3.400: Extract the entire archive to a folder which has user access rights, eg desktop, documents etc. A manual is included to get you startedPackage that minifies and combines JavaScript and CSS files: Release 1.1: Bug fixes. The package now correctly handles inlined images and image urls in CSS files surrounded by quotes. CombineAndMinify can now be used in conjunction with Microsoft's Sprite and Image Optimization Framework. That framework combines several small images into one, reducing overall load times.Multicore Task Framework: MTF 1.0.1: Release 1.0.1 of Multicore Task Framework.SQL Monitor - tracking sql server activities: SQL Monitor 3.0 alpha 7: 1. added script save/load in user query window 2. fixed problem with connection dialog when choosing windows auth but still ask for user name 3. auto open user table when double click one table node 4. improved alert message, added log only methodOpen NFe: Open NFe 2.0 (Beta): Última versão antes da versão final a ser lançada nos próximos dias.EnhSim: EnhSim 2.2.6 ALPHA: 2.2.6 ALPHAThis release supports WoW patch 4.03a at level 85 To use this release, you must have the Microsoft Visual C++ 2010 Redistributable Package installed. This can be downloaded from http://www.microsoft.com/downloads/en/details.aspx?FamilyID=A7B7A05E-6DE6-4D3A-A423-37BF0912DB84 To use the GUI you must have the .NET 4.0 Framework installed. This can be downloaded from http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9cfb2d51-5ff4-4491-b0e5-b386f32c0992 - Fixing up some r...LINQ to Twitter: LINQ to Twitter Beta v2.0.18: Silverlight, OAuth, 100% Twitter API coverage, streaming, extensibility via Raw Queries, and added documentation. Bug fixes.ASP.NET MVC Project Awesome (jQuery Ajax helpers): 1.4.3: Helpers (controls) that you can use to build highly responsive and interactive Ajax-enabled Web applications. These helpers include Autocomplete, AjaxDropdown, Lookup, Confirm Dialog, Popup Form, Popup and Pager new stuff: Improvements for confirm, popup, popup form RenderView controller extension the user experience for crud in live demo has been substantially improved + added search all the features are shown in the live demoGanttPlanner: GanttPlanner V1.0: GanttPlanner V1.0 include GanttPlanner.dll and also a Demo application.N2 CMS: 2.1 release candidate 3: * Web platform installer support available N2 is a lightweight CMS framework for ASP.NET. It helps you build great web sites that anyone can update. Major Changes Support for auto-implemented properties ({get;set;}, based on contribution by And Poulsen) A bunch of bugs were fixed File manager improvements (multiple file upload, resize images to fit) New image gallery Infinite scroll paging on news Content templates First time with N2? Try the demo site Download one of the templ...TweetSharp: TweetSharp v2.0.0.0 - Preview 6: Documentation for this release may be found at http://tweetsharp.codeplex.com/wikipage?title=UserGuide&referringTitle=Documentation. Note: This code is currently preview quality. Preview 6 ChangesMaintenance release with user reported fixes Preview 5 ChangesMaintenance release with user reported fixes Preview 4 ChangesReintroduced fluent interface support via satellite assembly Added entities support, entity segmentation, and ITweetable/ITweeter interfaces for client development Numer...Team Foundation Server Administration Tool: 2.1: TFS Administration Tool 2.1, is the first version of the TFS Administration Tool which is built on top of the Team Foundation Server 2010 object model. TFS Administration Tool 2.1 can be installed on machines that are running either Team Explorer 2010, or Team Foundation Server 2010.SubtitleTools: SubtitleTools 1.3: - Added .srt FileAssociation & Win7 ShowRecentCategory feature. - Applied UnifiedYeKe to fix Persian search problems. - Reduced file size of Persian subtitles for uploading @OSDB.Facebook C# SDK: 4.1.0: - Lots of bug fixes - Removed Dynamic Runtime Language dependencies from non-dynamic platforms. - Samples included in release for ASP.NET, MVC, Silverlight, Windows Phone 7, WPF, WinForms, and one Visual Basic Sample - Changed internal serialization to use Json.net - BREAKING CHANGE: Canvas Session is no longer support. Use Signed Request instead. Canvas Session has been deprecated by Facebook. - BREAKING CHANGE: Some renames and changes with Authorizer, CanvasAuthorizer, and Authorization ac...NuGet: NuGet 1.0 build 11217.102: Note: this release is slightly newer than RC1, and fixes a couple issues relating to updating packages to newer versions. NuGet is a free, open source developer focused package management system for the .NET platform intent on simplifying the process of incorporating third party libraries into a .NET application during development. This release is a Visual Studio 2010 extension and contains the the Package Manager Console and the Add Package Dialog. This new build targets the newer feed (h...WCF Community Site: WCF Web APIs 10.12.17: Welcome to the second release of WCF Web APIs on codeplex Here is what is new in this release. WCF Support for jQuery - create WCF web services that are easy to consume from JavaScript clients, in particular jQuery. Better support for using JsonValue as dynamic Support for JsonValue change notification events for databinding and other purposes Support for going between JsonValue and CLR types WCF HTTP - create HTTP / REST based web services. This is a minor release which contains fixe...LiveChat Starter Kit: LCSK v1.0: This is a working version of the LCSK for Visual Studio 2010, ASP.NET MVC 3 (using Razor View Engine). this is still provider based (with 1 provider Sql) and this is still using WebService and Windows Forms operator console. The solution is cleaner, with an installer to create tables etc. You can also install it via nuget (Install-Package lcsk) Let me know your feedbackOrchard Project: Orchard 0.9: Orchard Release Notes Build: 0.9.253 Published: 12/16/2010 How to Install OrchardTo install the Orchard tech preview using Web PI, follow these instructions: http://www.orchardproject.net/docs/Installing-Orchard-Using-Web-PI.ashx Web PI will detect your hardware environment and install the application. --OR-- Alternatively, to install the release manually, download the Orchard.Web.0.9.253.zip file. The zip contents are pre-built and ready-to-run. Simply extract the contents of the Orch...DotSpatial: DotSpatial 12-15-2010: This release contains a few minor bug fixes and hopefully the GDAL libraries for the 3.5 x86 build actually built to the correct directory this time.New Projects1102 Puc enigami: noitpircsedaarron: personalALDX Organizer: C# .NET desktop application meant to help a store manager in running the store.Battle.Net Library: This is a collaborate Blizzard Battle.net api. Currently working on fetching data from the Armory.BBSolution: BBSolution cmsBitlyTweeter: A Windows Live Writer plugin designed to hook up to your bit.ly account and automatically send tweets after you publish a blog post with the URL shortened by your account.Chat World: chat privado sin reestricciones de ningun tipo aplicacion cliente servidor cliente que te permite crear tus propias salas y categorias de chat sin ninguna reestriccion desarrollado en Net 4.0 lenguaje c#Creating Databound jQuery plugins for ASP.NET: Using asp.net to create a dynamic webservice to support the jQuery jqGrid control as a databound server control. Developed in C# and Javascript. Designed to remove excessive extra coding to add rows to gridview control. Short time to fully developed control.DriverStore Explorer [RAPR]: DriverStoreExplorer GUI makes it easier to deal with Windows Vista / Windows 7 driver store. Supported operations include enumeration, adding a driver package (stage), adding & installing, deletion, as well as force deletion from the driver store. GCTF: Desafio .NET Realizado na FACISAGonte.Utilities: Gonte.Utilites Provides general utilities such as - Reflection helpers - Validation framworkLincoln Wood: An evolutionary implementation of the next gen Lincoln Wood Community environment using MVC2 and other good stuff.M4N1: M4N1 its a MDA arquitecture that tries to enable Model Development for anyone! Its written an Java and the IDE its an Eclipse RCP application.MasterGuitarReader: guitarmd5util: MD5 checksum util for developersMP3Tunes Windows Locker Player: Connect to your MP3Tunes locker from a win7/vista/xp computer.MVC Installer: The MVC Installer is a small, pluggable assembly that you add to any new ASP.NET MVC 2 project to easily install your database and Membership system with Roles and Users.new1: new1new1new1new1new1O(∩_∩)O: .SharePoint 2007 Add Ons: The goal of this project is to develop a set of add ons for SharePoint 2007.SharePoint Power Pack: The SharePoint Power Pack consists of several features to enhance core functionality and change the user experience of the SharePoint GUI.Silverlight Code Camp Reference Implementation: Silverlight Code Camp Website Australia 2011. Technology: C#, Silverlight, Asp.Net MVC, jQuery Features: CodeCamp Sessions, Location Map, User Voting, Registration (via EventBrite), Down Level Experience, Mobile Browsers friendly CSS Silverlight Sockets Sample: Trivial but complete sample for doing SL sockets. There is an SL project and a console socket server handling 943rd (SL policy) port and 4505th (for arbitrary data communication).SMILE Media Content Creator: A WinForm GUI for generating SMILE Media ContentSocialPad: socialpadSpits: Comment SNS for files: A sns like comment system. can make comments with your very local files StarTrooper: ????,??MSDN Webcast ???,???VB A game, reference MSDN Webcast produced by the language is Visual Basic http://www.msdnwebcast.com.cn/CourseSeries.aspx?id=58Text Data File Manipulator: Manipulate text data files: convert separators, transpose data. For some reason I couldn't find a simple tool for window to transpose my large data files so I wrote this tiny tool. uLogin: uLogin version 1.0.1 provides Member Login functionality for Umbraco-powered Web sites. uLogin version 1.0.1 was developed and tested for Umbraco version 4.5.2 with ASP.net version 4.Windows Media Player GNTP Plugin: WMP-GNTP allows Windows Media Player to tell Growl for Windows when a song has changed, so you'll no longer have to open Windows Media Player to tell when a song has changed. It's developed in C++/ATL.WorldBuilder: This Application will help XNA developers create game maps and easily implement them into their games. This includes both 2D maps and 3D Terrain maps.

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  • Telecomunication SID model and resources [on hold]

    - by andygluk
    There is a SID model well-known in telecom industry. Following this model you define resources as resources owned by your enterprise, and then you build resource-oriented services on top of it and then customer-oriented services and so on... So everything is based on enterprise-owned resources, which you have to identify first. What I am looking for and what I am asking is some alternative to this model, build not on enterprise-owned resources, but on resources sell by enterprise. Say, you are selling licenses for using your products. So instead of building model on top of enterprise resources you may be interested to build it on top of licenses you are selling.

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