Search Results

Search found 21753 results on 871 pages for 'ie8 developer tools'.

Page 186/871 | < Previous Page | 182 183 184 185 186 187 188 189 190 191 192 193  | Next Page >

  • Software consultancy or in-house development?

    - by JefClaes
    What are the benefits and drawbacks of working as an in-house developer versus working as a consultant and vice versa? I am pretty sure both breeds can be found on these forums and I hope you are willing to share your experience. Edit: Let me clarify the question. I wonder what the experience is like being a developer. For example: being an in-house developer, you are able to learn from your mistakes. Being a consultant is often more challenging, because there is more variety in the problems you have to solve. PS: Although I realise that this is a subjective question, I don't necessarily see it as one of those bad-subjective questions.

    Read the article

  • Windows Embedded Compact 7 and Silverlight for Windows Embedded

    - by Valter Minute
    If you want to see a preview of Windows Embedded Compact 7 you can attend a one-day workshop in Milan on the 7th of February. During the workshop you’ll have a chance to use the new tools and see the OS image running on a ARMv7 device. You can register here for the event (registration may already be overbooked, but if you register you’ll notified of other events in your area): http://www.arroweurope.com/it/news-events/arrow-events/dettaglio/article/microsoft-embedded-windows-ce-products-seminar-compact-7-1.html If you want to discover the potential of Silverlight for Windows Embedded running on CE 6.0 R3 or Windows Embedded Compact 7 you can attend a one day workshop at the Microsoft Innovation Center in Tourin on the 14th of February. In a full-day event you’ll be able to learn the theory and use the tools in practice, getting a good overview of this technology and a chance to experiment with the tools. You can register here: https://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032473933&Culture=it-IT

    Read the article

  • Google Developers

    Google Developers We wouldn't be where we are at Google without you, the developer community. We are working to support you better by bringing together all developer resources, programs, events, tools, and community into one place, developers.google.com. As part of this project, we're introducing a new identity, complete with a new look, to unify all of our developer offerings.Our new logo says Google Developers, and that's intentional: it reflects our focus on you, not just the tools we provide. We hope you like it. From: GoogleDevelopers Views: 27334 384 ratings Time: 01:15 More in Science & Technology

    Read the article

  • Favorite Visual Studio 2010 Extensions, Update

    - by Scott Dorman
    With the release of the Visual Studio Pro Power Tools (and many other new extensions having been released), my list of favorite Visual Studio extensions has changed. All of these extensions are available in the Visual Studio Gallery. Here is the list of extensions that I currently have installed and find useful: Bing Start Page CodeCompare Collapse Selection In Solution Explorer Collapse Solution Color Picker Completion Extension Analyzer Find Results Highlighter Find Results Tweak (Available from CodePlex) Format Document HelpViewerKeywordIndex HighlightMultiWord Image Insertion Indentation Matcher Extension ItalicComments MoveToRegionVSX Numbered Bookmarks PowerCommands for Visual Studio 2010 Regular Expressions Margin Search Work Items for TFS 2010 Source Outliner Spell Checker Structure Adornment This also installs the following extensions: BlockTagger BlockTaggerImpl SettingsStore SettingsStoreImpl StyleCop Team Founder Server Power Tools TFS Auto Shelve Visual Studio Color Theme Editor Visual Studio Pro Power Tools VS10x Code Map VS10x Code Marker VS10x Collapse All Projects VS10x Editor View Enhancer VS10x Insert Debug Names VS10x Selection Popup VS10x Super Copy Paste VSCommands 2010 Word Wrap with Auto-Indent   Technorati Tags: Visual Studio,Extensions

    Read the article

  • Gartner PCC Summit, Baltimore - Oracle's Take

    - by [email protected]
    Back from last week's trip to the Gartner PCC Summit in Baltimore, Andy MacMillan and Ajay Gandhi share their impressions of the conference. According to Andy and Ajay: Interest in the sector is increasing - attendance at this year's conference was up by more than 50 percent The discussion at the conference this year shifted from a focus on what the tools are to how the tools can transform organizations and help build businesses Conference attendees were interested in taking a platform approach and looking to bring multiple tools together to solve problems and simplify business processes. If you are interested in learning more about the Bureau of Indian Affairs' deployment showcased in Ajay's session at the Gartner PCC Summit, come back soon - a detailed post is on its way.

    Read the article

  • India's Largest Polyglot Conference and Workshops for IT Software Professionals - Great Indian Devel

    Great Indian Developer Summit is the gold standard for India's software developer ecosystem for gaining exposure to and evaluating new projects, tools, services, platforms, languages, software and standards. Packed with premium knowledge, action plans and advise from been-there-done-it veterans, creators, and visionaries, the 2010 edition of Great Indian Developer Summit features focused sessions, case studies, workshops and power panels that will transform you into a force to reckon with. Featuring...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

    Read the article

  • Why did Apple remove Python support in Mavericks, aka Mac OS X 10.9?

    - by alex gray
    Apple has removed Python support (at least on the Developer level) in 10.9. Python IS still on the machine in /System/Library/Frameworks/Python.framework... but trying to link to Python using the 10.9 SDK fails. /Applications/Xcode.app/Contents/Developer/Platforms/MacOSX.platform/Developer/SDKs/MacOSX10.9.sdk/System/Library/Frameworks does not have Python. I'm not a Pythonista, but find it interesting that Apple has made this change. I don't understand why this is done and I'm a bit annoyed that I have to remove Python from my compilation units in order to compile with 10.9 SDK. Is this a statement by Apple, along the lines of "People aren't using Python very much anymore so we're going to phase out support"? Or was something else driving the change?

    Read the article

  • Download Internet Explorer 9 RTM

    - by Harish Ranganathan
    The much anticipated RTM release of Internet Explorer 9 (IE9) happened today.  IE9 preview release was first showcased at MIX 2010 and post that there were 7-8 Platform Preview releases.  Also, IE9 Beta came out in September 2010 with close to 10 million downloads within a month.  More recently, the RC version was out with much improved performance.  Today, marks the launch of IE9 RTM.  What this means is that, within an year, the IE Team has shipped the stable product, much faster than the earlier cycles for IE8 and IE7.  I wanted to clarify a few things (myths) that arise in common 1. I am already using Chrome and its faster for me, why would I need IE9 IE9 uses 100% hardware acceleration which means, you are going to get the best of performance compared to any other browser that shipped/will ship in future.  With native Windows support, IE9 will outperform all other browsers in terms of performance. 2. What about standards and security Agreed IE6 hasn’t been in the best of standards, but why would someone compare IE6 which was released almost 10 years back.  Later, we shipped IE7 and IE8 which had the best of standards and supports during their timeframes, but one would agree that standards and specifications keep getting updated and its hard to keep pace with the same for older browsers.  Example. HTML5 support is not there in IE8 but it is very much there in IE9.  IE9 supports most of the stable standards of HTML5 and its going to provide preview releases for the work-in-progress standards. 3. IE doesn’t keep in pace with other browsers Agreed! we don’t force/release updates on major versions in very short time periods.  What we do is provide Windows Update that provides security updates/patches and other critical updates for not just IE but the whole of Windows operating system 4. I am running Windows XP, what do I do? This is the trickiest part.  Windows XP isn’t the supported operating system for IE9 and there are various reasons to it.  The recommended operating system is Windows Vista and Windows 7.  In the interest of technology and its pace, we had to discontinue Windows XP both from a retail selling perspective as well as IE9 support.  But, the recent 2 years has seen PCs/Laptops only shipped with Windows Vista or Windows 7 so, it shouldn't affect them. 5. Where do I verify IE9’s performance/standard support and other information. http://samples.msdn.microsoft.com/ietestcenter/  Here below is a snapshot of one of the tests. Clearly IE9 outperforms all other browsers and will continue to outperform them in future.  You can download IE9 from www.beautyoftheweb.com Cheers!!!

    Read the article

  • Understanding each other in web development

    - by Pete Hotchkin
    During my career I have been lucky enough to work in several different roles within web development with many extremely talented people, from incredible designers who were passionate about the placement of every pixel right through to server administrators and DBAs who were always measuring the improvements they were making to their queries in the smallest possible unit. The problem I always faced was that more often than not I was stuck in the middle trying to mediate between these different functions and enable each side to understand the other’s point of view. The main areas of contention that there have always been between these functional groups in my experience have been at 2 key points: during the build phase and then when there is a problem post-build. During both of these times it is often easier for someone to pass the buck onto someone else than spend the time to understand the other person’s perspective. Below is a quick look at two upcoming tools that will not only speed up the build phase for each function, but  also help when it comes to the issues faced once a site has been pushed live. In my experience a web project goes through several phases of development. The first of these is design, generally handled as Photoshop files which are then passed onto a front-end developer. This is the first point at which heated discussions can arise. One problem I’ve seen several times is that the designer doesn’t fully understand the platform constraints that need to be considered, and as a result has designed something that does not translate very well or is simply not possible. Working at Red Gate, I am lucky enough to be able to meet some amazing people and this happened just the other day when I was introduced to Neil Kinnish and Pete Nelson, the creators of what I believe could be a great asset in this designer-developer relationship, Mixture. Mixture allows the front end developer to quickly prototype a web page with built-in frameworks such as bootstrap. It’s not an IDE however, it just sits there in the background and monitors the project files in the background so every time you save a file from your favorite IDE, it will compile things like LESS, compact your JavaScript and the automatically refresh your test browser so you can see the changes instantly. I think one of the best parts of this however is a single button that pushes the changed files up to the web so the designer can instantly see how far the developer has got and the problem that he is facing at that time without the need to spend time setting up a remote server. I can see this being a real asset to remote teams where there needs to be a compromise between the designer and the front-end developer, or just to allow the designer to see how the build is progressing and suggest small alterations. Once the design has been built into the front end the designer’s job is generally done and there are no other points of contention between the designer and the other functions involved in building these web projects. As the project moves into the stage of integrating it into the back end and deploying it to the production server other functions start to be pulled in and other issues arise such as the back-end developer understanding the frameworks that they are using such as the routes that are in place in an MVC application or the number of database calls that the ORM layer is actually making. There are many tools out there that can actually help with these problems such as mini profiler that gives you a quick snapshot of what is going on directly in the browser. For a slightly more in-depth look at what is happening and to gain a deeper understanding of an application you may be working on though, you may want to consider Glimpse. Created by Nik and Anthony, it is an application that sits at the bottom of your browser (installed via NuGet) which can show you information about how your application is pieced together and how the information on screen is being delivered as it happens. With a wealth of community-built plugins such as one for nHibernate and linq2SQL (full list of plugins on NuGet). It can be customized directly to your own setup to truly delve into the code to see what is happening, and can help to reduce the number of confusing moments about whether it is your code that is going wrong or whether there is something more sinister happening directly on the server. All the tools that I have mentioned in this post help to do one thing above all, and that is to ease the barrier of understanding between the different functions that are involved in building and maintaining a web application. In my experience it is very easy to say “Well, that’s not my problem”, simply because the two functions involved don’t truly understand the other’s point of view. Software should not only be seen as a way to streamline our own working process or as a debugging tool but also a communication aid to improve the entire lifecycle of a web project. Glimpse is actually the project that I am the designer on and I would love to get your feedback if you do decide to try it out or if you would like to share your own experiences of working on web projects please fill in your details at https://www.surveymk.com/s/joinGlimpse  or add a comment below and I will get in touch with you.

    Read the article

  • Getting ADB to run

    - by gh0st_h4wk
    I've recently installed ubuntu and I need Android SDK (and subsequently, adb) in order to develop my apps to college. The fact is that, no matter what I do, I can't get adb to work. Exporting its place to the PATH didn't worked. I only get "file or directory not found" error while this are the contents of the PATH variable: renan@RocketQueen:~$ echo $PATH /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games:/usr/local/games:/home/renan/adt/sdk/tools:/home/renan/adt/sdk/platform-tools I don't want to install android-tools-adb/fastboot because they're outdate when compared to SDK Manager ones. What do I need to do in order for it to work from anywhere when called from terminal?

    Read the article

  • Center Pictures and Other Objects in Office 2007 & 2010

    - by Matthew Guay
    Sometimes it can be difficult to center a picture in a document just by dragging it dragging it around. Today we show you how to center pictures, images, and other objects perfectly in Word and PowerPoint. Note: For this tutorial we’re using Office 2010, but the steps are nearly identical in 2007. Centering a Picture in Word First let’s insert a picture into our document.  Click the Insert tab, and then click Picture. Once you select the picture you want, it will be added to your document.  Usually, pictures are added wherever your curser was in the document, so in a blank document it will be added at the top left. Also notice Picture Tools show up in the Ribbon after inserting an image. Note: The following menu items are available in Picture Tools Format tab which is displayed when you select the object or image you’re working with. How do we align the picture just like we want?  Click Position to get some quick placement options, including centered in the middle of the document or on the top.    However, for more advanced placement, we can use the Align tool.  If Word isn’t maximized, you may only see the icon without the “Align” label. Notice the tools were grayed out in the menu by default.  To be able to change the Alignment, we need to first change the text wrap settings. Click the Wrap Text button, and any option other than “In Line with Text”.  Your choice will depend on the document you’re writing, just choose the option that works best in the document.   Now, select the Align tools again.  You can now position your image precisely with these options. Align Center will position your picture in the center of the page widthwise. Align Middle will put the picture in the middle of the page height-wise. This works the same with textboxes.  Simply click the Align button in the Format tab, and you can center it in the page. And if you’d like to align several objects together, simply select them all, click Group, and then select Group from the menu.   Now, in the align tools, you can center the whole group on your page for a heading, or whatever you want to use the pictures for. These steps also work the same with Office 2007. Center objects in PowerPoint This works similar in PowerPoint, except that pictures are automatically set for square wrapping automatically, so you don’t have to change anything.  Simply insert the picture or other object of your choice, click Align, and choose the option you want. Additionally, if one object is already aligned like you want, drag another object near it and you will see a Smart Guide to help you align or center the second object with the first.  This only works with shapes in PowerPoint 2010 beta, but will work with pictures, textboxes, and media in the final release this summer. Conclusion These are good methods for centering images and objects in Word and PowerPoint.  From designing perfect headers to emphasizing your message in a PowerPoint presentation, this is something we’ve found useful and hope you will too. Since we’re talking about Office here, it’s worth mentioning that Microsoft has announced the Technology Guarantee Program for Office 2010. Essentially what this means is, if you purchase a version of Office 2007 between March 5th and September 30th of this year, when Office 2010 is released you’ll be able to upgrade to it for free! Similar Articles Productive Geek Tips Add or Remove Apps from the Microsoft Office 2007 or 2010 SuiteAdd More Functions To Office 2007 By Installing Add-InsCustomize Your Welcome Picture Choices in Windows VistaEasily Rotate Pictures In Word 2007Add Effects To Your Pictures in Word 2007 TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Discover New Bundled Feeds in Google Reader Play Music in Chrome by Simply Dragging a File 15 Great Illustrations by Chow Hon Lam Easily Sync Files & Folders with Friends & Family Amazon Free Kindle for PC Download Stretch popurls.com with a Stylish Script (Firefox)

    Read the article

  • Reflections on GiveCamp

    - by Reed
    I participated in the Seattle GiveCamp over the weekend, and am entirely impressed.  GiveCamp is a great event – I especially like how rewarding it is for everybody involved.  I strongly encourage any and all developers to watch for future GiveCamp events, and consider participating, for many reasons… GiveCamp provides real value to organizations that truly need help.  The Seattle event alone succeeded in helping sixteen non-profit organizations in many different ways.  The projects involved varied dramatically, including website redesigns, SEO, reworking data management workflows, and even game development.  Many non-profits have a strong need for good, quality technical help.  However, nearly every non-profit organization has an incredibly limited budget.  GiveCamp is a way to really give back, and provide incredibly valuable help to organizations that truly benefit. My experience has shown many developers to be incredibly generous – this is a chance to dedicate your energy to helping others in a way that really takes advantage of your expertise.  Your time as a developer is incredibly valuable, and this puts something of incredible value directly into the hands of places its needed. First, and foremost, GiveCamp is about providing technical help to non-profit organizations in need. GiveCamp can make you a better developer.  This is a fantastic opportunity for us, as developers, to work with new people, in a new setting.  The incredibly short time frame (one weekend for a deliverable project) and intense motivation to succeed provides a huge opportunity for learning from peers.  I’d personally like to thank off the developers with whom I worked – I learned something from each and every one of you.  I hope to see and work with all of you again someday. GiveCamp provides an opportunity for you to work outside of your comfort zone. While it’s always nice to be an expert, it’s also valuable to work on a project where you have little or no direct experience.  My team focused on a complete reworking of our organizations message and a complete new website redesign and deployment using WordPress.  While I’d used WordPress for my blog, and had some experience, this is completely unrelated to my professional work.  In fact, nobody on our team normally worked directly with the technologies involved – yet together we managed to succeed in delivering our goals.  As developers, it’s easy to want to stay abreast of new technology surrounding our expertise, but its rare that we get a chance to sit down and work on something practical that is completely outside of our normal realm of work.  I’m a desktop developer by trade, and spent much of the weekend working with CSS and Photoshop.  Many of the projects organizations need don’t match perfectly with the skill set in the room – yet all of the software professionals rose to the occasion and delivered practical, usable applications. GiveCamp is a short term, known commitment. While this seems obvious, I think it’s an important aspect to remember.  This is a huge part of what makes it successful – you can work, completely focused, on a project, then walk away completely when you’re done.  There is no expectation of continued involvement.  While many of the professionals I’ve talked to are willing to contribute some amount of their time beyond the camp, this is not expected. The freedom this provides is immense.  In addition, the motivation this brings is incredibly valuable.  Every developer in the room was very focused on delivering in time – you have one shot to get it as good as possible, and leave it with the organization in a way that can be maintained by them.  This is a rare experience – and excellent practice at time management for everyone involved. GiveCamp provides a great way to meet and network with your peers. Not only do you get to network with other software professionals in your area – you get to network with amazing people.  Every single person in the room is there to try to help people.  The balance of altruism, intelligence, and expertise in the room is something I’ve never before experienced. During the presentations of what was accomplished, I felt blessed to participate.  I know many people in the room were incredibly touched by the level of dedication and accomplishment over the weekend. GiveCamp is fun. At the end of the experience, I would have signed up again, even if it was a painful, tedious weekend – merely due to the amazing accomplishments achieved throughout the event.  However, the event is fun.  Everybody I talked to, the entire weekend, was having a good time.  While there were many faces focused into a near grimace at times (including mine, I’ll admit), this was always in response to a particularly challenging problem or task.  The challenges just added to the overall enjoyment of the weekend – part of why I became a developer in the first place is my love for challenge and puzzles, and a short deadline using unfamiliar technology provided plenty of opportunity for puzzles.  As soon as people would stand up, it was another smile.   If you’re a developer, I’d recommend looking at GiveCamp more closely.  Watch for an event in your area.  If there isn’t one, consider building a team and organizing an event.  The experience is worth the commitment. 

    Read the article

  • 2010 FIFA World Cup Silverlight Smooth Streaming Player with Live Messenger

    - by FernandoCortes
    Finally after weeks of hard work the World Cup Silverlight player is ready to watch the spanish team in action. This Silverlight Player use Smooth Streaming technology, enables adaptive streaming of media to Silverlight and other clients over HTTP. Smooth Streaming provides a high-quality viewing experience that scales massively on content distribution networks, making true HD 1080p media experiences a reality. The player integrate leading social networks such as Microsoft Live Messenger, Twitter and Facebook to chat in a public chat and with your Windows Live Messenger contacts list completely private. All supported on Microsoft Azure in one of the biggest deployments in this platform (350 instances). We integrate Windows Live Messenger with Siverlight using the javascript messenger library, version 3.5. Check out this video, in spanish, where Antón and me explain how to integrate Silverlight and Live Messenger: http://www.channels.com/episodes/show/8900143/-Codecamp-es-2009-Messenger-Cortes-Molleda   Player Uri http://mundial2010.telecinco.es/ (Spanish Television)   Developer & Design Team Antón Molleda (Developer) Luis Guerrero (Developer) Raúl Varela (Designer) Ricardo Acosta (Designer) Fernando Cortés Hierro (myself)

    Read the article

  • The illusion of Competence

    - by tony_lombardo
    Working as a contractor opened my eyes to the developer food chain.  Even though I had similar experiences earlier in my career, the challenges seemed much more vivid this time through.  I thought I’d share a couple of experiences with you, and the lessons that can be taken from them. Lesson 1: Beware of the “funnel” guy.  The funnel guy is the one who wants you to funnel all thoughts, ideas and code changes through him.  He may say it’s because he wants to avoid conflicts in source control, but the real reason is likely that he wants to hide your contributions.  Here’s an example.  When I finally got access to the code on one of my projects, I was told by the developer that I had to funnel all of my changes through him.  There were 4 of us coding on the project, but only 2 of us working on the UI.  The other 2 were working on a separate application, but part of the overall project.  So I figured, I’ll check it into SVN, he reviews and accepts then merges in.  Not even close.  I didn’t even have checkin rights to SVN, I had to email my changes to the developer so he could check those changes in.  Lesson 2: If you point out flaws in code to someone supposedly ‘higher’ than you in the developer chain, they’re going to get defensive.  My first task on this project was to review the code, familiarize myself with it.  So of course, that’s what I did.  And in familiarizing myself with it, I saw so many bad practices and code smells that I immediately started coming up with solutions to fix it.  Of course, when I reviewed these changes with the developer (guy who originally wrote the code), he smiled and nodded and said, we can’t make those changes now, it’s too destabilizing.  I recommended we create a new branch and start working on refactoring, but branching was a new concept for this guy and he was worried we would somehow break SVN. How about some concrete examples? I started out by recommending we remove NUnit dependency and tests from the application project, and create a separate Unit testing project.  This was met with a little bit of resistance because - “How do I access the private methods?”  As it turned out there weren’t really any private methods that weren’t exposed by public methods, so I quickly calmed this fear. Win 1 Loss 0 Next, I recommended that all of the File IO access be wrapped in Using clauses, or at least properly wrapped in try catch finally.  This recommendation was accepted.. but never implemented. Win 2  Loss 1 Next recommendation was to refactor the command pattern implementation.  The command pattern was implemented, but it wasn’t really necessary for the application.  More over, the fact that we had 100 different command classes, each with it’s own specific command parameters class, made maintenance a huge hassle.  The same code repeated over and over and over.  This recommendation was declined, the code was too fragile and this change would destabilize it.  I couldn’t disagree, though it was the commands themselves in many cases that were fragile. Win 2 Loss 2 Next recommendation was to aid performance (and responsiveness) of the application by using asynchronous service calls.  This on was accepted. Win 2 Loss 3 If you’re paying any attention, you’re wondering why the async service calls was scored as a loss.. Let me explain.  The service call was made using the async pattern.  Followed by a thread.sleep  <facepalm>. Now it’s easy to be harsh on this kind of code, especially if you’re an experienced developer.  But I understood how most of this happened.  One junior guy, working as hard as he can to build his first real world application, with little or no guidance from anyone else.  He had his pattern book and theory of programming to help him, but no real world experience.  He didn’t know how difficult it would be to trace the crashes to the coding issues above, but he will one day.  The part that amazed me was the management position that “this guy should be a team lead, because he’s worked so hard”.  I’m all for rewarding hard work, but when you reward someone by promoting them past the point of their competence, you’re setting yourself and them up for failure.  And that’s lesson 3.  Just because you’ve got a hard worker, doesn’t mean he should be leading a development project.  If you’re a junior guy busting your ass, keep at it.  I encourage you to try new things, but most importantly to learn from your mistakes.  And correct your mistakes.  And if someone else looks at your code and shows you a laundry list of things that should be done differently, don’t take it personally – they’re really trying to help you.  And if you’re a senior guy, working with a junior guy, it’s your duty to point out the flaws in the code.  Even if it does make you the bad guy.  And while I’ve used “guy” above, I mean both men and women.  And in some cases mutant dinosaurs. 

    Read the article

  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

    Read the article

  • Web standards or risk avoidance?

    - by Junior Dev
    My company is building an App Engine application. The app encounters a bug (possibly due to an issue with App Engine itself, as per our research) on IE9, but it cannot be reliably reproduced and is experienced by a small percentage of users. The workaround is to force IE9 to use IE8 mode. As a lazy front end developer (who doesn't like CSS hacks, shims and polyfills) I think it's OK to at least try going back to IE9 mode and see what happens, while we're still in private beta. The senior engineer (being more pragmatic) would rather that we continue forcing IE9 users to use the older IE8 mode. Who is right?

    Read the article

  • How could this diagram of the current most lucrative technologies be improved?

    - by Edward Tanguay
    I'm giving a talk in April 2011 on the "Developer English" and showing my non-developer audience, mostly English teachers, various diagrams to explain how developers see their industry etc. One of these diagrams is "Hot Technologies", basically, if you want to become a developer, what technologies should you learn to have the highest chance of (1) getting a job (2) making a good salary, and (3) work with the most exciting technology. This is a draft I made just to get some ideas out, basically C#, PHP, Java are where the bulk of the jobs are. Mobile development has a big future. JavaScript is becoming more and more important, and I want to list "minor technologies" such a Python, Ruby on Rails to the side, I assume e.g. that in general, there are a much smaller percentage of jobs in these technologies as in C#, PHP, Java. How could this diagram be improved?

    Read the article

  • Ask the Readers: Favorite Web Clipping Tool?

    - by Jason Fitzpatrick
    Bookmarking is great if you want a link to visit later, but what if you want to save the page itself for later perusal? This week we want to hear all about your favorite web clipping tool and how you use it to read what you want, when you want it. Web clipping tools are simple tools (browser extensions, bookmarklets, etc.) that make it easy to clip text and multimedia elements from web pages in order to archive them and/or read them at a later date. Whether you clip to a bursting at the seams web-notebook or you clip to send to your Kindle, we want to hear about your favorite tools and how they fit into your reading workflow. Sound off in the comments and then make sure to check back on Friday for the What You Said roundup where we highlight popular picks and clever tips. HTG Explains: How Hackers Take Over Web Sites with SQL Injection / DDoS Use Your Android Phone to Comparison Shop: 4 Scanner Apps Reviewed How to Run Android Apps on Your Desktop the Easy Way

    Read the article

  • How to manage PHP projects?

    - by Shakti Singh
    I am a PHP developer and I want to know how to manage a project with more than one developer working on the same time. Are there some tools to manage them if any please let me know I don't know about that? The tool which can show everything which developer is working on what task. when he will be available for another task. Who one is free right now? Something managing project as well as utilization of your team member. Tool which can take care of all the phases of a project from coding to delivery.

    Read the article

  • Would learning any (linguistic) language in particular further your programming career?

    - by Anonymous
    It seems apparent that English is the dominant international language for programming based on previous P.SE questions (though a highly upvoted comment correctly points out that asking a question like that on a predominantly English site will skew the results). However, is there benefit in learning a foreign language for software development? For example, do the Chinese have completely different software tools, languages, technologies, etc? How about Japanese, Russian, and other non-latin based languages? Is there an entire world of software development languages, tools and so on that only exist in these other languages? Or do people that know these languages use the tools and languages we know and love?

    Read the article

  • Oracle Technology Network Newsletters Revisited

    - by Justin Kestelyn
    You may find this hard to believe, some analysts content that email newsletters are still among the most preferred methods of "information awareness" by developers today. And in our experience, the numbers back it up: subscriptions to Oracle Technology Network newsletters grow organically by 15% every year, even after you take continual list cleanup into account. At this point, we have honed our newsletter strategy to a fine edge; the choices are now: Oracle's Java Developer Newsletter Oracle's Database Application Developer Newsletter (also suitable for DBAs) Oracle's Architect Community Newsletter Oracle's Solaris Community Newsletter (new!) Oracle's .NET Developer Newsletter All of which you can subscribe to here; sample issues also available. Have a taste, you'll like them!

    Read the article

  • What You Said: Your Tech Spring Cleaning Routines

    - by Jason Fitzpatrick
    Earlier this week we asked you to share your tech spring cleaning routine; now we’re back to highlight your tips, tricks, and techniques. What tools rule the spring cleaning roost? Compressed air and microfiber cloths are the tools of choice by a wide margin. D^Angelo highlights the software and physicals tools he uses: Backup all the important stuff just to be safe (c:/, my documents, desktop, drivers) Cleaning the dust with some office depot compressed air, avoiding spinning the fans. Use a brush for that small places (fans, memory, capacitors, etc). Use some dielectric spray on the motherboard. If the pc turned on without problems its time to use ccleaner, Check if there is a toolbar installed or another unusual software that I don’t want. Run my antivirus software or malwarebytes; some defraggler maybe. Make Your Own Windows 8 Start Button with Zero Memory Usage Reader Request: How To Repair Blurry Photos HTG Explains: What Can You Find in an Email Header?

    Read the article

  • Slides, Code, and Photos from SPTechCon San Francisco 2011

    - by Brian Jackett
    Note: This is a temporary post containing my slides and code from my session “The Expanding Developer Toolbox for SharePoint 2010” at SPTechCon San Francisco 2011.     Thanks to all of my attendees that came to “The Expanding Developer Toolbox for SharePoint 2010”.  They had such great questions that we ran out of time before covering all of the planned material.  I wanted to provide my slides and code samples so that you can walk through them sooner than later.  I’ll update this post after the event with a more complete post. Slides and Code   Click here for “The Expanding Developer Toolbox for SharePoint 2010” materials         -Frog Out

    Read the article

  • Cross platform mobile development VS Native Mobile Development: Present And Future.

    - by MobileDev123
    I just completed one year in Smart phone development, working on BlackBerry and Android and also developed one application exclusively targeted to nokia feature phones. And just a month ago I come to know about Titanium Appcelerator tool that enables cross platform development, but there are some developers who complain about it's sub-par functionalities. Even a little bit experience of mine says that developing in native environment rather than these cross platform tools will give you more advantages by giving a developer a chance to add more features with better performance. Do you have same experience? Or you find such cross development tools really useful regarding to advance functionality and performance? As porting (or co developing) same application to different mobile platform is common thing nowadays, what do you think will these cross platform tools evolve and force developers to get a hands on approach on them or majority will stick to the native development environment?

    Read the article

  • With a small development team, how do you organize second-level support?

    - by Lenny222
    Say, you have a team of 5 developers and your inhouse customers demand a reasonable support availability of say 5 days a week, 9am-6pm. I can imagine the following scenarios: the customers approach the same guy, every time. Downside: single point of failure, if the guy is unavailable. each developer is assigned one week of support duty. Downside: how to you distribute the work evenly in times of planned (vacation) and unplanned (sickness) unavailability? each developer is assigned one day of support duty. Downside: similar to above, but not as bad. a randomly picked developer handles the support request. Downside: maybe not fair, see above. What is your experience?

    Read the article

< Previous Page | 182 183 184 185 186 187 188 189 190 191 192 193  | Next Page >