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• Transformation of Product Management in Telecommunications for Rapid Launch of Next Generation Products

  - by raul.goycoolea

  @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }a:link, span.MsoHyperlink { color: blue; text-decoration: underline; }a:visited, span.MsoHyperlinkFollowed { color: purple; text-decoration: underline; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } The Telecom industry continues to evolve through disruptive products, uncertain markets, shorter product lifecycles and convergence of technologies. Today’s market has moved from network centric to consumer centric and focuses primarily on the customer experience. It has resulted in several product management challenges such as an increased complexity and volume of offerings, creating product variants, accelerating time-to-market, ability to provide multiple product views for varied stakeholders, leveraging OSS intelligence to BSS layer, product co-creation and increasing audit and security concerns for service providers. The document discusses how enterprise product management enabled by PLM-based product catalogue solutions helps to launch next generation products rapidly in the context of the Telecommunication Industry.   1.0.       Introduction   Figure 1: Business Scenario   Modern business demands the launch of complex products in a very short timeframe and effecting changes in the price plan faster without IT intervention. One of the key transformation initiatives companies are focusing on is in the area of product management transformation and operational efficiency improvement. As part of these initiatives, companies are investing in best- in-class COTs-based Product Management solutions developed on industry-wide standards.   The new COTs packages are planned to integrate with existing or new B/OSS systems to provide a strategic end-to-end agile solution for reduced time-to-market and order journey time. In addition, system rationalization is being undertaken to phase out legacy systems and migrate to strategic systems.   2.0.       An Overview of Product Management in Telecom   Product data in telecom is multi- dimensional and difficult to manage. It increased significantly due to the complexity of the product, product offerings on the converged network, increased volume of offerings, bundled offering structures and ever increasing regulatory requirements.   In addition, the shrinking product lifecycle in telecom makes it difficult to manage the dynamic product data. Mergers and acquisitions coupled with organic growth pose major challenges in product portfolio management. It is a roadblock in the journey towards becoming an agile organization.       Figure 2: Complexity in Product Management   Network Technology’ is the new dimension in telecom product management where the same products are realized through different networks i.e., Soiled network to Converged network. Consequently, the product solution is different.     Figure 3: Current Scenario - Pain Points in Product Management   The major business implications arising out of the current scenario are slow time-to-market and an inefficient process that affects innovation.   3.0. Transformation of Next Generation Product Management   Companies must focus on their Product Management Transformation Journey in the areas of:   ·       Management of single truth of product information across the organization/geographies which is currently managed in heterogeneous systems   ·       Management of the Intellectual Property (IP) on the product concept and partnership in the design of discrete components to integrate into the system   ·       Leveraging structured and unstructured product data within the extended enterprise to extract consumer insights and drive innovation   ·       Management of effective operational separation to comply with regulatory bodies   ·       Reuse of existing designs and add relevant features such as value-added services to enable effective product bundling     Figure 4: Next generation needs   PLM-based Enterprise Product Catalogue solutions efficiently address the above requirements and act as an enabler towards product management transformation and rapid product launch.   4.0. PLM-based Enterprise Product Management     Figure 5: PLM-based Enterprise Product Mastering   Enterprise Product Management (EPM) enables the business to manage complex product attributes of data in complex environments. Product Mastering helps create a 'single view' of the product by creating a business-driven, IT-supported environment where a global 'single truth record' is created, managed and reused.   4.1 The Business Case for Telco PLM-based solutions for Enterprise Product Management   ·       Telco PLM-based Product Mastering solutions provide a centralized authoring environment for product definition and control of all product data and rules   ·       PLM packages are designed to support multiple perspectives of product data (ordering perspective, billing perspective, provisioning perspective)   ·       Maintains relationships/links between different elements of the entire product definition   ·       Telco PLM packages are specialized in next generation lifecycle management requirements of products such as revision and state management, test and release management, role management and impact analysis)   ·       Takes into consideration all aspects of OSS product requirements compared to CRM product catalogue solutions where the product data managed is mostly order oriented and transactional     ·       New breed of Telco PLM packages are designed with 'open' standards such as SID and eTOM. They are interoperable, support integration frameworks such as subscription and notification.   ·       Telco PLM packages have developed good collaboration frameworks to integrate suppliers and partners into the product development value chain   4.2 Various Architectures/Approaches for Product Mastering using Telco PLM systems   4. 2.a Single Central Product Management (Mastering) Approach   Figure 6: Single Central Product Management (Master) Approach       This approach is implemented across verticals such as aerospace and automotive. It focuses on a physically centralized product master to which other sources are dependent on. The product definition data (Product bundles, service bundles, price plans, offers and discounts, product configuration rules and market campaigns) is created and maintained physically in a centralized environment. In addition, the product definition/authoring environment is centralized. The existing legacy product definition data available in CRM product catalogue, billing catalogue and the legacy product catalogue is migrated to the centralized PLM-based Enterprise Product Management solution.   Architectural changes must be made in the existing business landscape of applications to create and revise data because the applications have to refer to the central repository for approvals and validation of product configurations. It is achieved by modifying how the applications write data or how the applications can be adapted to use the rules to be managed and published.   Complete product configuration validation will be done in enterprise / central product catalogue and final configuration will be sent to the B/OSS system through the SOA compliant product distribution architecture. The approach/architecture enables greater control in terms of product data management and product data governance.   4.2.b Federated Product Management (Mastering) Architecture     Figure 7: Federated Product Management (Mastering) Architecture   In the federated product mastering approach, the basic unique product definition data (product id, description product hierarchy, basic price plans and simple product design rules) will be centrally created and will be maintained. And, the advanced product definition (Product bundling, promotions, offers & discount plans) will be created in respective down stream OSS systems. The advanced product definition (Product bundling, promotions, offers and discount plans) will be created in respective downstream OSS systems.   For example, basic product definitions such as attributes, product hierarchy and basic price plans will be created and maintained in Enterprise/Central product reference catalogue and distributed to downstream OSS systems. Respective downstream OSS systems build product bundles, promotions, advanced price plans over the basic product definition and master the advanced product definition. Central reference database accesses the respective other source product master data and assembles a point-in-time consolidated view of the product. The approach is typically adapted in some merger and acquisition scenarios where there is a low probability of a central physical authority managing the data. In addition, the migration effort in this case is minimal and there are no big architectural changes to the organization application landscape. However, this approach will not result in better product data management and data governance.   5.0 Customer Scenario – Before EPC deployment   A leading global telecommunications service provider wanted to launch a quad play and triple play service offering in the shortest possible lead time. The service provider was offering Broadband and VoIP services to customers. The company wanted to reuse a majority of the Broadband services and price plans and bundle them with new wireless and IPTV services for quad play and triple play. The challenges in launching the new service offerings were:       Figure 8: Triple Play Plan   ·       Broadband product data was stored in multiple product catalogues (CRM catalogue, Billing catalogue, spread sheets)   ·       Product managers spent a lot of time performing tasks involving duplication or re-keying of data. Manual effort caused errors, cost and time over-runs.   ·       No effective product and price data governance mechanism. Price change issues arising from the lack of data consistency across systems resulted in leakage of customer value and revenue.   ·       Product data had re-usability issues and was not in a structured format. It resulted in uncontrolled product portfolio creation and product management issues.   ·       Lack of enterprise product model resulted into product distribution challenges and thus delays in product launch.   ·       Designers are constrained by existing legacy product management solutions to model product/service requirements and product configuration rules such as upgrading, downgrading and cross selling.    5.1 Customer Scenario - After EPC deployment     Figure 9: SOA-based end-to-end EPC Solution   The company deployed PLM-based Enterprise Product Catalogue solutions to launch quad play service after evaluating various product catalogues. The broadband product offering, service and price data were migrated to the new system, and the product and price plan hierarchy for new offerings were created using the entities defined in the Enterprise Product Model. Supplier product catalogue data such as routers and set up boxes were loaded onto the new solution through SOA-based web service. Price plans and configuration rules were built in the new system. The validated final product configurations were extracted from the product catalogue in a SID format and were distributed to the downstream B/OSS systems through exposed SOA-based web services. The transformations required for the B/OSS system were handled using the transformation layer as part of the solution.   6.0 How PLM enabled Product Management Transformation         Figure 10: Product Management Transformation     PLM-based Product Catalogue Solution helped the customer reduce the product launch cycle time by 30% and enable transformation of Product Management for next generation services.   7.0 Conclusion   On the one hand, the telecom industry is undergoing changes due to disruptions, uncertain product markets and increased complexity of products. On the other hand, the ARPU is decreasing year-on-year. Communications Service Providers are embarking on convergence, bundled service offerings, flexibility to cross-sell and up-sell, introduce new value-added services, leverage Web 2.0 concepts and network capabilities. Consequently, large scale IT transformation initiatives to improve their ARPU supporting network and business transformations are a business imperative. Product Management has become a focus area. Companies are investing in best-in- class COTS solutions to reduce time-to-market, ensure rapid service delivery and improve operational efficiency. An efficient PLM-based enterprise product mastering solution plays a key role in achieving zero touch automation and rapid product launch.   References:   1.     Preston G.Smith, Donald G.Reineristsem, Van Nostrand Reinhold “Developing Products in Half the time”.   2.     John G. Innes, "Achieving Successful Product Change", Pitman Publishing.   3.     D T Pham and R M Setchi (16th Jan, 2001) "Authoring environment for documentation development" University of Wales Cardiff, U.K., Proceedings on Institution of Mechanical Engineers, Vol. 215, Part B.   4.     Oracle Product Hub for Communications:   http://www.oracle.com/us/products/applications/master-data-management/product-hub-082059.html  

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• Is Social Media The Vital Skill You Aren’t Tracking?

  - by HCM-Oracle

  By Mark Bennett - Originally featured in Talent Management Excellence The ever-increasing presence of the workforce on social media presents opportunities as well as risks for organizations. While on the one hand, we read about social media embarrassments happening to organizations, on the other we see that social media activities by workers and candidates can enhance a company’s brand and provide insight into what individuals are, or can become, influencers in the social media sphere. HR can play a key role in helping organizations make the most value out of the activities and presence of workers and candidates, while at the same time also helping to manage the risks that come with the permanence and viral nature of social media. What is Missing from Understanding Our Workforce? “If only HP knew what HP knows, we would be three-times more productive.”  Lew Platt, Former Chairman, President, CEO, Hewlett-Packard  What Lew Platt recognized was that organizations only have a partial understanding of what their workforce is capable of. This lack of understanding impacts the company in several negative ways: 1. A particular skill that the company needs to access in one part of the organization might exist somewhere else, but there is no record that the skill exists, so the need is unfulfilled. 2. As market conditions change rapidly, the company needs to know strategic options, but some options are missed entirely because the company doesn’t know that sufficient capability already exists to enable those options. 3. Employees may miss out on opportunities to demonstrate how their hidden skills could create new value to the company. Why don’t companies have that more complete picture of their workforce capabilities – that is, not know what they know? One very good explanation is that companies put most of their efforts into rating their workforce according to the jobs and roles they are filling today. This is the essence of two important talent management processes: recruiting and performance appraisals.  In recruiting, a set of requirements is put together for a job, either explicitly or indirectly through a job description. During the recruiting process, much of the attention is paid towards whether the candidate has the qualifications, the skills, the experience and the cultural fit to be successful in the role. This makes a lot of sense.  In the performance appraisal process, an employee is measured on how well they performed the functions of their role and in an effort to help the employee do even better next time, they are also measured on proficiency in the competencies that are deemed to be key in doing that job. Again, the logic is impeccable.  But in both these cases, two adages come to mind: 1. What gets measured is what gets managed. 2. You only see what you are looking for. In other words, the fact that the current roles the workforce are performing are the basis for measuring which capabilities the workforce has, makes them the only capabilities to be measured. What was initially meant to be a positive, i.e. identify what is needed to perform well and measure it, in order that it can be managed, comes with the unintended negative consequence of overshadowing the other capabilities the workforce has. This also comes with an employee engagement price, for the measurements and management of workforce capabilities is to typically focus on where the workforce comes up short. Again, it makes sense to do this, since improving a capability that appears to result in improved performance benefits, both the individual through improved performance ratings and the company through improved productivity. But this is based on the assumption that the capabilities identified and their required proficiencies are the only attributes of the individual that matter. Anything else the individual brings that results in high performance, while resulting in a desired performance outcome, often goes unrecognized or underappreciated at best. As social media begins to occupy a more important part in current and future roles in organizations, businesses must incorporate social media savvy and innovation into job descriptions and expectations. These new measures could provide insight into how well someone can use social media tools to influence communities and decision makers; keep abreast of trends in fast-moving industries; present a positive brand image for the organization around thought leadership, customer focus, social responsibility; and coordinate and collaborate with partners. These measures should demonstrate the “social capital” the individual has invested in and developed over time. Without this dimension, “short cut” methods may generate a narrow set of positive metrics that do not have real, long-lasting benefits to the organization. How Workforce Reputation Management Helps HR Harness Social Media With hundreds of petabytes of social media data flowing across Facebook, LinkedIn and Twitter, businesses are tapping technology solutions to effectively leverage social for HR. Workforce reputation management technology helps organizations discover, mobilize and retain talent by providing insight into the social reputation and influence of the workforce while also helping organizations monitor employee social media policy compliance and mitigate social media risk.  There are three major ways that workforce reputation management technology can play a strategic role to support HR: 1. Improve Awareness and Decisions on Talent Many organizations measure the skills and competencies that they know they need today, but are unaware of what other skills and competencies their workforce has that could be essential tomorrow. How about whether your workforce has the reputation and influence to make their skills and competencies more effective? Many organizations don’t have insight into the social media “reach” their workforce has, which is becoming more critical to business performance. These features help organizations, managers, and employees improve many talent processes and decision making, including the following: Hiring and Assignments. People and teams with higher reputations are considered more valuable and effective workers. Someone with high reputation who refers a candidate also can have high credibility as a source for hires.   Training and Development. Reputation trend analysis can impact program decisions regarding training offerings by showing how reputation and influence across the workforce changes in concert with training. Worker reputation impacts development plans and goal choices by helping the individual see which development efforts result in improved reputation and influence.   Finding Hidden Talent. Managers can discover hidden talent and skills amongst employees based on a combination of social profile information and social media reputation. Employees can improve their personal brand and accelerate their career development.  2. Talent Search and Discovery The right technology helps organizations find information on people that might otherwise be hidden. By leveraging access to candidate and worker social profiles as well as their social relationships, workforce reputation management provides companies with a more complete picture of what their knowledge, skills, and attributes are and what they can in turn access. This more complete information helps to find the right talent both outside the organization as well as the right, perhaps previously hidden talent, within the organization to fill roles and staff projects, particularly those roles and projects that are required in reaction to fast-changing opportunities and circumstances. 3. Reputation Brings Credibility Workforce reputation management technology provides a clearer picture of how candidates and workers are viewed by their peers and communities across a wide range of social reputation and influence metrics. This information is less subject to individual bias and can impact critical decision-making. Knowing the individual’s reputation and influence enables the organization to predict how well their capabilities and behaviors will have a positive effect on desired business outcomes. Many roles that have the highest impact on overall business performance are dependent on the individual’s influence and reputation. In addition, reputation and influence measures offer a very tangible source of feedback for workers, providing them with insight that helps them develop themselves and their careers and see the effectiveness of those efforts by tracking changes over time in their reputation and influence. The following are some examples of the different reputation and influence measures of the workforce that Workforce Reputation Management could gather and analyze: Generosity – How often the user reposts other’s posts. Influence – How often the user’s material is reposted by others.  Engagement – The ratio of recent posts with references (e.g. links to other posts) to the total number of posts.  Activity – How frequently the user posts. (e.g. number per day)  Impact – The size of the users’ social networks, which indicates their ability to reach unique followers, friends, or users.   Clout – The number of references and citations of the user’s material in others’ posts.  The Vital Ingredient of Workforce Reputation Management: Employee Participation “Nothing about me, without me.” Valerie Billingham, “Through the Patient’s Eyes”, Salzburg Seminar Session 356, 1998 Since data resides primarily in social media, a question arises: what manner is used to collect that data? While much of social media activity is publicly accessible (as many who wished otherwise have learned to their chagrin), the social norms of social media have developed to put some restrictions on what is acceptable behavior and by whom. Disregarding these norms risks a repercussion firestorm. One of the more recognized norms is that while individuals can follow and engage with other individual’s public social activity (e.g. Twitter updates) fairly freely, the more an organization does this unprompted and without getting permission from the individual beforehand, the more likely the organization risks a totally opposite outcome from the one desired. Instead, the organization must look for permission from the individual, which can be met with resistance. That resistance comes from not knowing how the information will be used, how it will be shared with others, and not receiving enough benefit in return for granting permission. As the quote above about patient concerns and rights succinctly states, no one likes not feeling in control of the information about themselves, or the uncertainty about where it will be used. This is well understood in consumer social media (i.e. permission-based marketing) and is applicable to workforce reputation management. However, asking permission leaves open the very real possibility that no one, or so few, will grant permission, resulting in a small set of data with little usefulness for the company. Connecting Individual Motivation to Organization Needs So what is it that makes an individual decide to grant an organization access to the data it wants? It is when the individual’s own motivations are in alignment with the organization’s objectives. In the case of workforce reputation management, when the individual is motivated by a desire for increased visibility and career growth opportunities to advertise their skills and level of influence and reputation, they are aligned with the organizations’ objectives; to fill resource needs or strategically build better awareness of what skills are present in the workforce, as well as levels of influence and reputation. Individuals can see the benefit of granting access permission to the company through multiple means. One is through simple social awareness; they begin to discover that peers who are getting more career opportunities are those who are signed up for workforce reputation management. Another is where companies take the message directly to the individual; we think you would benefit from signing up with our workforce reputation management solution. Another, more strategic approach is to make reputation management part of a larger Career Development effort by the company; providing a wide set of tools to help the workforce find ways to plan and take action to achieve their career aspirations in the organization. An effective mechanism, that facilitates connecting the visibility and career growth motivations of the workforce with the larger context of the organization’s business objectives, is to use game mechanics to help individuals transform their career goals into concrete, actionable steps, such as signing up for reputation management. This works in favor of companies looking to use workforce reputation because the workforce is more apt to see how it fits into achieving their overall career goals, as well as seeing how other participation brings additional benefits.  Once an individual has signed up with reputation management, not only have they made themselves more visible within the organization and increased their career growth opportunities, they have also enabled a tool that they can use to better understand how their actions and behaviors impact their influence and reputation. Since they will be able to see their reputation and influence measurements change over time, they will gain better insight into how reputation and influence impacts their effectiveness in a role, as well as how their behaviors and skill levels in turn affect their influence and reputation. This insight can trigger much more directed, and effective, efforts by the individual to improve their ability to perform at a higher level and become more productive. The increased sense of autonomy the individual experiences, in linking the insight they gain to the actions and behavior changes they make, greatly enhances their engagement with their role as well as their career prospects within the company. Workforce reputation management takes the wide range of disparate data about the workforce being produced across various social media platforms and transforms it into accessible, relevant, and actionable information that helps the organization achieve its desired business objectives. Social media holds untapped insights about your talent, brand and business, and workforce reputation management can help unlock them. Imagine - if you could find the hidden secrets of your businesses, how much more productive and efficient would your organization be? Mark Bennett is a Director of Product Strategy at Oracle. Mark focuses on setting the strategic vision and direction for tools that help organizations understand, shape, and leverage the capabilities of their workforce to achieve business objectives, as well as help individuals work effectively to achieve their goals and navigate their own growth. His combination of a deep technical background in software design and development, coupled with a broad knowledge of business challenges and thinking in today’s globalized, rapidly changing, technology accelerated economy, has enabled him to identify and incorporate key innovations that are central to Oracle Fusion’s unique value proposition. Mark has over the course of his career been in charge of the design, development, and strategy of Talent Management products and the design and development of cutting edge software that is better equipped to handle the increasingly complex demands of users while also remaining easy to use. Follow him @mpbennett

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• Make a Drive Image Using an Ubuntu Live CD

  - by Trevor Bekolay

  Cloning a hard drive is useful, but what if you have to make several copies, or you just want to make a complete backup of a hard drive? Drive images let you put everything, and we mean everything, from your hard drive in one big file. With an Ubuntu Live CD, this is a simple process – the versatile tool dd can do this for us right out of the box. We’ve used dd to clone a hard drive before. Making a drive image is very similar, except instead of copying data from one hard drive to another, we copy from a hard drive to a file. Drive images are more flexible, as you can do what you please with the data once you’ve pulled it off the source drive. Your drive image is going to be a big file, depending on the size of your source drive – dd will copy every bit of it, even if there’s only one tiny file stored on the whole hard drive. So, to start, make sure you have a device connected to your computer that will be large enough to hold the drive image. Some ideas for places to store the drive image, and how to connect to them in an Ubuntu Live CD, can be found at this previous Live CD article. In this article, we’re going to make an image of a 1GB drive, and store it on another hard drive in the same PC. Note: always be cautious when using dd, as it’s very easy to completely wipe out a drive, as we will show later in this article. Creating a Drive Image Boot up into the Ubuntu Live CD environment. Since we’re going to store the drive image on a local hard drive, we first have to mount it. Click on Places and then the location that you want to store the image on – in our case, a 136GB internal drive. Open a terminal window (Applications > Accessories > Terminal) and navigate to the newly mounted drive. All mounted drives should be in /media, so we’ll use the command cd /media and then type the first few letters of our difficult-to-type drive, press tab to auto-complete the name, and switch to that directory. If you wish to place the drive image in a specific folder, then navigate to it now. We’ll just place our drive image in the root of our mounted drive. The next step is to determine the identifier for the drive you want to make an image of. In the terminal window, type in the command sudo fdisk -l Our 1GB drive is /dev/sda, so we make a note of that. Now we’ll use dd to make the image. The invocation is sudo dd if=/dev/sda of=./OldHD.img This means that we want to copy from the input file (“if”) /dev/sda (our source drive) to the output file (“of”) OldHD.img, which is located in the current working directory (that’s the “.” portion of the “of” string). It takes some time, but our image has been created…Let’s test to make sure it works. Drive Image Testing: Wiping the Drive Another interesting thing that dd can do is totally wipe out the data on a drive (a process we’ve covered before). The command for that is sudo dd if=/dev/urandom of=/dev/sda This takes some random data as input, and outputs it to our drive, /dev/sda. If we examine the drive now using sudo fdisk –l, we can see that the drive is, indeed, wiped. Drive Image Testing: Restoring the Drive Image We can restore our drive image with a call to dd that’s very similar to how we created the image. The only difference is that the image is going to be out input file, and the drive now our output file. The exact invocation is sudo dd if=./OldHD.img of=/dev/sda It takes a while, but when it’s finished, we can confirm with sudo fdisk –l that our drive is back to the way it used to be! Conclusion There are a lots of reasons to create a drive image, with backup being the most obvious. Fortunately, with dd creating a drive image only takes one line in a terminal window – if you’ve got an Ubuntu Live CD handy! Similar Articles Productive Geek Tips Reset Your Ubuntu Password Easily from the Live CDCreate a Bootable Ubuntu USB Flash Drive the Easy WayHow to Browse Without a Trace with an Ubuntu Live CDWipe, Delete, and Securely Destroy Your Hard Drive’s Data the Easy WayClone a Hard Drive Using an Ubuntu Live CD TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Microsoft Office Web Apps Guide Know if Someone Accessed Your Facebook Account Shop for Music with Windows Media Player 12 Access Free Documentaries at BBC Documentaries Rent Cameras In Bulk At CameraRenter Download Songs From MySpace

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• SQL SERVER – Guest Post by Sandip Pani – SQL Server Statistics Name and Index Creation

  - by pinaldave

  Sometimes something very small or a common error which we observe in daily life teaches us new things. SQL Server Expert Sandip Pani (winner of Joes 2 Pros Contests) has come across similar experience. Sandip has written a guest post on an error he faced in his daily work. Sandip is working for QSI Healthcare as an Associate Technical Specialist and have more than 5 years of total experience. He blogs at SQLcommitted.com and contribute in various forums. His social media hands are LinkedIn, Facebook and Twitter. Once I faced following error when I was working on performance tuning project and attempt to create an Index. Mug 1913, Level 16, State 1, Line 1 The operation failed because an index or statistics with name ‘Ix_Table1_1′ already exists on table ‘Table1′. The immediate reaction to the error was that I might have created that index earlier and when I researched it further I found the same as the index was indeed created two times. This totally makes sense. This can happen due to many reasons for example if the user is careless and executes the same code two times as well, when he attempts to create index without checking if there was index already on the object. However when I paid attention to the details of the error, I realize that error message also talks about statistics along with the index. I got curious if the same would happen if I attempt to create indexes with the same name as statistics already created. There are a few other questions also prompted in my mind. I decided to do a small demonstration of the subject and build following demonstration script. The goal of my experiment is to find out the relation between statistics and the index. Statistics is one of the important input parameter for the optimizer during query optimization process. If the query is nontrivial then only optimizer uses statistics to perform a cost based optimization to select a plan. For accuracy and further learning I suggest to read MSDN. Now let’s find out the relationship between index and statistics. We will do the experiment in two parts. i) Creating Index ii) Creating Statistics We will be using the following T-SQL script for our example. IF (OBJECT_ID('Table1') IS NOT NULL) DROP TABLE Table1 GO CREATE TABLE Table1 (Col1 INT NOT NULL, Col2 VARCHAR(20) NOT NULL) GO We will be using following two queries to check if there are any index or statistics on our sample table Table1. -- Details of Index SELECT OBJECT_NAME(OBJECT_ID) AS TableName, Name AS IndexName, type_desc FROM sys.indexes WHERE OBJECT_NAME(OBJECT_ID) = 'table1' GO -- Details of Statistics SELECT OBJECT_NAME(OBJECT_ID) TableName, Name AS StatisticsName FROM sys.stats WHERE OBJECT_NAME(OBJECT_ID) = 'table1' GO When I ran above two scripts on the table right after it was created it did not give us any result which was expected. Now let us begin our test. 1) Create an index on the table Create following index on the table. CREATE NONCLUSTERED INDEX Ix_Table1_1 ON Table1(Col1) GO Now let us use above two scripts and see their results. We can see that when we created index at the same time it created statistics also with the same name. Before continuing to next set of demo – drop the table using following script and re-create the table using a script provided at the beginning of the table. DROP TABLE table1 GO 2) Create a statistic on the table Create following statistics on the table. CREATE STATISTICS Ix_table1_1 ON Table1 (Col1) GO Now let us use above two scripts and see their results. We can see that when we created statistics Index is not created. The behavior of this experiment is different from the earlier experiment. Clean up the table setup using the following script: DROP TABLE table1 GO Above two experiments teach us very valuable lesson that when we create indexes, SQL Server generates the index and statistics (with the same name as the index name) together. Now due to the reason if we have already had statistics with the same name but not the index, it is quite possible that we will face the error to create the index even though there is no index with the same name. A Quick Check To validate that if we create statistics first and then index after that with the same name, it will throw an error let us run following script in SSMS. Make sure to drop the table and clean up our sample table at the end of the experiment. -- Create sample table CREATE TABLE TestTable (Col1 INT NOT NULL, Col2 VARCHAR(20) NOT NULL) GO -- Create Statistics CREATE STATISTICS IX_TestTable_1 ON TestTable (Col1) GO -- Create Index CREATE NONCLUSTERED INDEX IX_TestTable_1 ON TestTable(Col1) GO -- Check error /*Msg 1913, Level 16, State 1, Line 2 The operation failed because an index or statistics with name 'IX_TestTable_1' already exists on table 'TestTable'. */ -- Clean up DROP TABLE TestTable GO While creating index it will throw the following error as statistics with the same name is already created. In simple words – when we create index the name of the index should be different from any of the existing indexes and statistics. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Error Messages, SQL Index, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology Tagged: SQL Statistics

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• Download Microsoft MSDN Magazine PDF Issues For Offline Reading

  - by Kavitha

  MSDN Magazine is a must read for every Microsoft developer. It provides in-depth analysis and excellent guides on all the latest Microsoft development tools and technologies. Every month one can grab this magazine on the stands or read it online for free. What if you want to read the magazine offline on your PC or mobile devices? Just grab a PDF version of the magazine and read it whenever you want. The PDF version of MSDN magazines are very handy for travellers who don’t get access to internet always. In this post we are going to provide you links to download PDF version, source code and online version of every month MSDN Magazine issue starting from 2010. Bookmark this post and keep checking it monthly to get access to MSDN Magazine links. December 2010 Issue    Download PDF(not yet available)    Download Source Code    Read Magazine Online        November 2010 Issue    Download PDF (not yet available)    Read Magazine Online    Download Source Code       October 2010 Issue    Download PDF    Download Source Code    Read Magazine Online        September 2010 Issue    Download PDF    Download Source Code    Read Magazine Online       August 2010 Issue    Download PDF    Download Source Code    Read Magazine Online       July 2010 Issue    Download PDF    Download Source Code    Read Magazine Online       June 2010 Issue    Download PDF    Download Source Code    Read Magazine Online       May 2010 Issue      Download PDF    Download Source Code    Read Magazine Online       April 2010 Issue    Download PDF    Read Magazine Online    Download Source Code       March 2010 Issue    Download PDF    Download Source Code    Read Magazine Online       February 2010 Issue    Download PDF    Download Source Code    Read Magazine Online       January 2010 Issue    Download PDF    Download Source Code    Read Magazine Online This article titled,Download Microsoft MSDN Magazine PDF Issues For Offline Reading, was originally published at Tech Dreams. Grab our rss feed or fan us on Facebook to get updates from us.

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• Improve the Quality of ePub eBooks with Sigil

  - by Matthew Guay

  Would you like to correct errors in your ePub formatted eBooks, or even split them into chapters and create a Table of Contents?  Here’s how you can with the free program Sigil. eBooks are increasingly popular with the rise of eBook readers and reading apps on mobile devices.  We recently showed you how to convert a PDF eBook to ePub format, but as you may have noticed, sometimes the converted file had some glitches or odd formatting.  Additionally, many of the many free ePub books available online from sources like the Project Guttenberg do not include a table of contents.  Sigil is a free application for Windows, OS X, and Linux that lets you edit ePub files, so let’s look at how you can use it to improve your eBooks. Note: Sigil took several moments to open files in our tests, and froze momentarily when we maximized the window.  Sigil is currently pre-release software in active development, so we would expect the bugs to be worked out in future versions.  As usual, only install if you’re comfortable testing pre-release software. Getting Started Download Sigil (link below), making sure to select the correct version for your computer.  Run the installer, and select your preferred setup language when prompted. After a moment the installer will appear; setup as normal. Launch Sigil when it’s finished installing.  It opens with a default blank ePub file, so you could actually start writing an eBook from scratch right here. Edit Your ePub eBooks Now you’re ready to edit your ePub books.  Click Open and browse to the file you want to edit. Now you can double-click any of the HTML or XHTML files on the left sidebar and edit them just like you would in Word. Or you can choose to view it in Code View and edit the actual HTML directly. The sidebar also gives you access to the other parts of the ePub file, such as Images and CSS styles. If your ePub file has a Table of Contents, you can edit it with Sigil as well.  Click Tools in the menu bar, and then select TOC Editor.  Strangely there is no way to create a new table of contents, but you can remove entries from existing one.   Convert TXT Files to ePub Many free eBooks online, especially older, out of copyright titles, are available in plain text format.  One problem with these files is that they usually use hard returns at the end of lines, so they don’t reflow to fill your screen efficiently. Sigil can easily convert these files to the more useful ePub format.  Open the text file in Sigil, and it will automatically reflow the text and convert it ePub.  As you can see in the screenshot below, the text in the eBook does not have hard line-breaks at the end of each line, and will be much more readable on mobile devices. Note that Sigil may take several moments opening the book, and may even become unresponsive while analyzing it.   Now you can edit your eBook, split it into chapters, or just save it as is.  Either way, make sure to select Save as to save your book as ePub format. Conclusion As mentioned before, Sigil seems to run slow at times, especially when editing large eBooks.  But it’s still a nice solution to edit and extend your ePub eBooks, and even convert plain text eBooks to the nicer ePub format.  Now you can make your eBooks work just like you want, and read them on your favorite device! If you feel comfortable editing HTML files, check out our article on how to edit ePub eBooks with your favorite HTML editor. Link Download Sigil from Google Code Download free ePub eBooks from Project Guttenberg Similar Articles Productive Geek Tips Edit ePub eBooks with Your Favorite HTML EditorConvert a PDF eBook to ePub Format for Your iPad, iPhone, or eReaderRead Mobi eBooks on Kindle for PCFriday Fun: Watch HD Video Content with MeevidPreview and Purchase Ebooks with Kindle for PC TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Get Your Team’s World Cup Schedule In Google Calendar Backup Drivers With Driver Magician TubeSort: YouTube Playlist Organizer XPS file format & XPS Viewer Explained Microsoft Office Web Apps Guide Know if Someone Accessed Your Facebook Account

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• Back Up to Tape the Way You Shop For Groceries

  - by rickramsey

  Imagine if this was how you shopped for groceries: From the end of the aisle sprint to the point where you reach the ketchup. Pull a bottle from the shelf and yell at the top of your lungs, “Got it!” Sprint back to the end of the aisle. Start again and sprint down the same aisle to the mustard, pull a bottle from the shelf and again yell for the whole store to hear, “Got it!” Sprint back to the end of the aisle. Repeat this procedure for every item you need in the aisle. Proceed to the next aisle and follow the same steps for the list of items you need from that aisle. Sounds ridiculous, doesn’t it? Not only is it horribly inefficient, it’s exhausting and can lead to wear out failures on your grocery cart, or worse, yourself. This is essentially how NetApp and some other applications write NDMP backups to tape. In the analogy, the ketchup and mustard are the files to be written, yelling “Got it!” is the equivalent of a sync mark at the end of a file, and the sprint back to the end of an aisle is the process most commonly called a “backhitch” where the drive has to back up on a tape to start writing again. Writing to tape in this way results in very slow tape drive performance and imposes unnecessary wear on the tape drive and the media, especially when writing small files. The good news is not all tape drives behave this way when writing small files. Unlike midrange LTO drives, Oracle’s StorageTek T10000D tape drive is designed to handle this scenario efficiently. The difference between the two drive types is that the T10000D drive gives you the ability to write files in a NetApp NDMP backup environment the way you would normally shop for groceries. With grocery shopping, you essentially stream through aisles picking up items as you go, and then after checking out, yell, “Got it!”, though you might do that last step silently. With the T10000D, it has a feature called the Tape Application Accelerator, which prevents the drive from having to stop after each file is written to notify NetApp or another application that the write was successful. When enabled in the T10000D tape drive, Tape Application Accelerator causes the tape drive to respond to tape mark and file sync commands differently than when disabled: A tape mark received by the tape drive is treated as a buffered tape mark. A file sync received by the tape drive is treated as a no op command. Since buffered tape marks and no op commands do not cause the tape drive to empty the contents of its buffer to tape and backhitch, the data is written to tape in significantly less time. Oracle has emulated NetApp environments with a number of different file sizes and found the following when comparing the T10000D with the Tape Application Accelerator enabled versus LTO6 tape drives. Notice how the T10000D is not only monumentally faster, but also remarkably consistent? In addition, the writing of the 50 GB of files is done without a single backhitch. The LTO6 drive, meanwhile, will perform as many as 3,800 backhitches! At the end of writing the entire set of files, the T10000D tape drive reports back to the application, in this case NetApp, that the write was successful via a tape mark. So if the Tape Application Accelerator dramatically improves performance and reliability, why wouldn’t you always have it enabled? The reason is because tape drive buffers are meant to be just temporary data repositories so in the event of a power loss, there could be data loss in certain environments for the files that resided in the buffer. Fortunately, we do have best practices depending on your environment to avoid this from happening. I highly recommend reading Maximizing Tape Performance with StorageTek T10000 Tape Drives (pdf) to decide which best practice is right for you. The white paper also digs deeper into the benefits of the Tape Application Accelerator. The white paper is free, and after downloading it you can decide for yourself whether you want to yell “Got it!” out loud or just silently to yourself. Customer Advisory Panel One final link: Oracle has started up a Customer Advisory Panel program to collect feedback from customers on their current experiences with Oracle products, as well as desires for future product development. If you would like to participate in the program, go to this link at oracle.com. photo taken on Idaho's Sacajewea Historic Biway by Rick Ramsey - Brian Zents Follow OTN on Blog | Facebook | Twitter | YouTube

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• HDFC Bank's Journey to Oracle Private Database Cloud

  - by Nilesh Agrawal

  One of the key takeaways from a recent post by Sushil Kumar is the importance of business initiative that drives the transformational journey from legacy IT to enterprise private cloud. The journey that leads to a agile, self-service and efficient infrastructure with reduced complexity and enables IT to deliver services more closely aligned with business requirements. Nilanjay Bhattacharjee, AVP, IT of HDFC Bank presented a real-world case study based on one such initiative in his Oracle OpenWorld session titled "HDFC BANK Journey into Oracle Database Cloud with EM 12c DBaaS". The case study highlighted in this session is from HDFC Bank’s Lending Business Segment, which comprises roughly 50% of Bank’s top line. Bank’s Lending Business is always under pressure to launch “New Schemes” to compete and stay ahead in this segment and IT has to keep up with this challenging business requirement. Lending related applications are highly dynamic and go through constant changes and every single and minor change in each related application is required to be thoroughly UAT tested certified before they are certified for production rollout. This leads to a constant pressure in IT for rapid provisioning of UAT databases on an ongoing basis to enable faster time to market. Nilanjay joined Sushil Kumar, VP, Product Strategy, Oracle, during the Enterprise Manager general session at Oracle OpenWorld 2012. Let's watch what Nilanjay had to say about their recent Database cloud deployment. “Agility” in launching new business schemes became the key business driver for private database cloud adoption in the Bank. Nilanjay spent an hour discussing it during his session. Let's look at why Database-as-a-Service(DBaaS) model was need of the hour in this case  - Average 3 days to provision UAT Database for Loan Management Application Silo’ed UAT environment with Average 30% utilization Compliance requirement consume UAT testing resources DBA activities leads to $$ paid to SI for provisioning databases manually Overhead in managing configuration drift between production and test environments Rollout impact/delay on new business initiatives The private database cloud implementation progressed through 4 fundamental phases - Standardization, Consolidation, Automation, Optimization of UAT infrastructure. Project scoping was carried out and end users and stakeholders were engaged early on right from planning phase and including all phases of implementation. Standardization and Consolidation phase involved multiple iterations of planning to first standardize on infrastructure, db versions, patch levels, configuration, IT processes etc and with database level consolidation project onto Exadata platform. It was also decided to have existing AIX UAT DB landscape covered and EM 12c DBaaS solution being platform agnostic supported this model well. Automation and Optimization phase provided the necessary Agility, Self-Service and efficiency and this was made possible via EM 12c DBaaS. EM 12c DBaaS Self-Service/SSA Portal was setup with required zones, quotas, service templates, charge plan defined. There were 2 zones implemented - Exadata zone  primarily for UAT and benchmark testing for databases running on Exadata platform and second zone was for AIX setup to cover other databases those running on AIX. Metering and Chargeback/Showback capabilities provided business and IT the framework for cloud optimization and also visibility into cloud usage. More details on UAT cloud implementation, related building blocks and EM 12c DBaaS solution are covered in Nilanjay's OpenWorld session here. Some of the key Benefits achieved from UAT cloud initiative are - New business initiatives can be easily launched due to rapid provisioning of UAT Databases [ ~3 hours ] Drastically cut down $$ on SI for DBA Activities due to Self-Service Effective usage of infrastructure leading to  better ROI Empowering  consumers to provision database using Self-Service Control on project schedule with DB end date aligned to project plan submitted during provisioning Databases provisioned through Self-Service are monitored in EM and auto configured for Alerts and KPI Regulatory requirement of database does not impact existing project in queue This table below shows typical list of activities and tasks involved when a end user requests for a UAT database. EM 12c DBaaS solution helped reduce UAT database provisioning time from roughly 3 days down to 3 hours and this timing also includes provisioning time for database with production scale data (ranging from 250 G to 2 TB of data) - And it's not just about time to provision,  this initiative has enabled an agile, efficient and transparent UAT environment where end users are empowered with real control of cloud resources and IT's role is shifted as enabler of strategic services instead of being administrator of all user requests. The strong collaboration between IT and business community right from planning to implementation to go-live has played the key role in achieving this common goal of enterprise private cloud. Finally, real cloud is here and this cloud is accompanied with rain (business benefits) as well ! For more information, please go to Oracle Enterprise Manager  web page or  follow us at :  Twitter | Facebook | YouTube | Linkedin | Newsletter

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• How to create a new WCF/MVC/jQuery application from scratch

  - by pjohnson

  As a corporate developer by trade, I don't get much opportunity to create from-the-ground-up web sites; usually it's tweaks, fixes, and new functionality to existing sites. And with hobby sites, I often don't find the challenges I run into with enterprise systems; usually it's starting from Visual Studio's boilerplate project and adding whatever functionality I want to play around with, rarely deploying outside my own machine. So my experience creating a new enterprise-level site was a bit dated, and the technologies to do so have come a long way, and are much more ready to go out of the box. My intention with this post isn't so much to provide any groundbreaking insights, but to just tie together a lot of information in one place to make it easy to create a new site from scratch. Architecture One site I created earlier this year had an MVC 3 front end and a WCF 4-driven service layer. Using Visual Studio 2010, these project types are easy enough to add to a new solution. I created a third Class Library project to store common functionality the front end and services layers both needed to access, for example, the DataContract classes that the front end uses to call services in the service layer. By keeping DataContract classes in a separate project, I avoided the need for the front end to have an assembly/project reference directly to the services code, a bit cleaner and more flexible of an SOA implementation. Consuming the service Even by this point, VS has given you a lot. You have a working web site and a working service, neither of which do much but are great starting points. To wire up the front end and the services, I needed to create proxy classes and WCF client configuration information. I decided to use the SvcUtil.exe utility provided as part of the Windows SDK, which you should have installed if you installed VS. VS also provides an Add Service Reference command since the .NET 1.x ASMX days, which I've never really liked; it creates several .cs/.disco/etc. files, some of which contained hardcoded URL's, adding duplicate files (*1.cs, *2.cs, etc.) without doing a good job of cleaning up after itself. I've found SvcUtil much cleaner, as it outputs one C# file (containing several proxy classes) and a config file with settings, and it's easier to use to regenerate the proxy classes when the service changes, and to then maintain all your configuration in one place (your Web.config, instead of the Service Reference files). I provided it a reference to a copy of my common assembly so it doesn't try to recreate the data contract classes, had it use the type List<T> for collections, and modified the output files' names and .NET namespace, ending up with a command like: svcutil.exe /l:cs /o:MyService.cs /config:MyService.config /r:MySite.Common.dll /ct:System.Collections.Generic.List`1 /n:*,MySite.Web.ServiceProxies http://localhost:59999/MyService.svc I took the generated MyService.cs file and drop it in the web project, under a ServiceProxies folder, matching the namespace and keeping it separate from classes I coded manually. Integrating the config file took a little more work, but only needed to be done once as these settings didn't often change. A great thing Microsoft improved with WCF 4 is configuration; namely, you can use all the default settings and not have to specify them explicitly in your config file. Unfortunately, SvcUtil doesn't generate its config file this way. If you just copy & paste MyService.config's contents into your front end's Web.config, you'll copy a lot of settings you don't need, plus this will get unwieldy if you add more services in the future, each with its own custom binding. Really, as the only mandatory settings are the endpoint's ABC's (address, binding, and contract) you can get away with just this: <system.serviceModel>  <client>    <endpoint address="http://localhost:59999/MyService.svc" binding="wsHttpBinding" contract="MySite.Web.ServiceProxies.IMyService" />  </client></system.serviceModel> By default, the services project uses basicHttpBinding. As you can see, I switched it to wsHttpBinding, a more modern standard. Using something like netTcpBinding would probably be faster and more efficient since the client & service are both written in .NET, but it requires additional server setup and open ports, whereas switching to wsHttpBinding is much simpler. From an MVC controller action method, I instantiated the client, and invoked the method for my operation. As with any object that implements IDisposable, I wrapped it in C#'s using() statement, a tidy construct that ensures Dispose gets called no matter what, even if an exception occurs. Unfortunately there are problems with that, as WCF's ClientBase<TChannel> class doesn't implement Dispose according to Microsoft's own usage guidelines. I took an approach similar to Technology Toolbox's fix, except using partial classes instead of a wrapper class to extend the SvcUtil-generated proxy, making the fix more seamless from the controller's perspective, and theoretically, less code I have to change if and when Microsoft fixes this behavior. User interface The MVC 3 project template includes jQuery and some other common JavaScript libraries by default. I updated the ones I used to the latest versions using NuGet, available in VS via the Tools > Library Package Manager > Manage NuGet Packages for Solution... > Updates. I also used this dialog to remove packages I wasn't using. Given that it's smart enough to know the difference between the .js and .min.js files, I was hoping it would be smart enough to know which to include during build and publish operations, but this doesn't seem to be the case. I ended up using Cassette to perform the minification and bundling of my JavaScript and CSS files; ASP.NET 4.5 includes this functionality out of the box. The web client to web server link via jQuery was easy enough. In my JavaScript function, unobtrusively wired up to a button's click event, I called $.ajax, corresponding to an action method that returns a JsonResult, accomplished by passing my model class to the Controller.Json() method, which jQuery helpfully translates from JSON to a JavaScript object.$.ajax calls weren't perfectly straightforward. I tried using the simpler $.post method instead, but ran into trouble without specifying the contentType parameter, which $.post doesn't have. The url parameter is simple enough, though for flexibility in how the site is deployed, I used MVC's Url.Action method to get the URL, then sent this to JavaScript in a JavaScript string variable. If the request needed input data, I used the JSON.stringify function to convert a JavaScript object with the parameters into a JSON string, which MVC then parses into strongly-typed C# parameters. I also specified "json" for dataType, and "application/json; charset=utf-8" for contentType. For success and error, I provided my success and error handling functions, though success is a bit hairier. "Success" in this context indicates whether the HTTP request succeeds, not whether what you wanted the AJAX call to do on the web server was successful. For example, if you make an AJAX call to retrieve a piece of data, the success handler will be invoked for any 200 OK response, and the error handler will be invoked for failed requests, e.g. a 404 Not Found (if the server rejected the URL you provided in the url parameter) or 500 Internal Server Error (e.g. if your C# code threw an exception that wasn't caught). If an exception was caught and handled, or if the data requested wasn't found, this would likely go through the success handler, which would need to do further examination to verify it did in fact get back the data for which it asked. I discuss this more in the next section. Logging and exception handling At this point, I had a working application. If I ran into any errors or unexpected behavior, debugging was easy enough, but of course that's not an option on public web servers. Microsoft Enterprise Library 5.0 filled this gap nicely, with its Logging and Exception Handling functionality. First I installed Enterprise Library; NuGet as outlined above is probably the best way to do so. I needed a total of three assembly references--Microsoft.Practices.EnterpriseLibrary.ExceptionHandling, Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.Logging, and Microsoft.Practices.EnterpriseLibrary.Logging. VS links with the handy Enterprise Library 5.0 Configuration Console, accessible by right-clicking your Web.config and choosing Edit Enterprise Library V5 Configuration. In this console, under Logging Settings, I set up a Rolling Flat File Trace Listener to write to log files but not let them get too large, using a Text Formatter with a simpler template than that provided by default. Logging to a different (or additional) destination is easy enough, but a flat file suited my needs. At this point, I verified it wrote as expected by calling the Microsoft.Practices.EnterpriseLibrary.Logging.Logger.Write method from my C# code. With those settings verified, I went on to wire up Exception Handling with Logging. Back in the EntLib Configuration Console, under Exception Handling, I used a LoggingExceptionHandler, setting its Logging Category to the category I already had configured in the Logging Settings. Then, from code (e.g. a controller's OnException method, or any action method's catch block), I called the Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.ExceptionPolicy.HandleException method, providing the exception and the exception policy name I had configured in the Exception Handling Settings. Before I got this configured correctly, when I tried it out, nothing was logged. In working with .NET, I'm used to seeing an exception if something doesn't work or isn't set up correctly, but instead working with these EntLib modules reminds me more of JavaScript (before the "use strict" v5 days)--it just does nothing and leaves you to figure out why, I presume due in part to the listener pattern Microsoft followed with the Enterprise Library. First, I verified logging worked on its own. Then, verifying/correcting where each piece wires up to the next resolved my problem. Your C# code calls into the Exception Handling module, referencing the policy you pass the HandleException method; that policy's configuration contains a LoggingExceptionHandler that references a logCategory; that logCategory should be added in the loggingConfiguration's categorySources section; that category references a listener; that listener should be added in the loggingConfiguration's listeners section, which specifies the name of the log file. One final note on error handling, as the proper way to handle WCF and MVC errors is a whole other very lengthy discussion. For AJAX calls to MVC action methods, depending on your configuration, an exception thrown here will result in ASP.NET'S Yellow Screen Of Death being sent back as a response, which is at best unnecessarily and uselessly verbose, and at worst a security risk as the internals of your application are exposed to potential hackers. I mitigated this by overriding my controller's OnException method, passing the exception off to the Exception Handling module as above. I created an ErrorModel class with as few properties as possible (e.g. an Error string), sending as little information to the client as possible, to both maximize bandwidth and mitigate risk. I then return an ErrorModel in JSON format for AJAX requests: if (filterContext.HttpContext.Request.IsAjaxRequest()){    filterContext.Result = Json(new ErrorModel(...));    filterContext.ExceptionHandled = true;} My $.ajax calls from the browser get a valid 200 OK response and go into the success handler. Before assuming everything is OK, I check if it's an ErrorModel or a model containing what I requested. If it's an ErrorModel, or null, I pass it to my error handler. If the client needs to handle different errors differently, ErrorModel can contain a flag, error code, string, etc. to differentiate, but again, sending as little information back as possible is ideal. Summary As any experienced ASP.NET developer knows, this is a far cry from where ASP.NET started when I began working with it 11 years ago. WCF services are far more powerful than ASMX ones, MVC is in many ways cleaner and certainly more unit test-friendly than Web Forms (if you don't consider the code/markup commingling you're doing again), the Enterprise Library makes error handling and logging almost entirely configuration-driven, AJAX makes a responsive UI more feasible, and jQuery makes JavaScript coding much less painful. It doesn't take much work to get a functional, maintainable, flexible application, though having it actually do something useful is a whole other matter.

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• JavaOne pictures and Community Commentary on JCP Awards

  - by heathervc

  We posted some pictures from JCP related events at JavaOne 2012 on the JCP Facebook page today.  The 2012 JCP Program Award winners and some of the nominees responded to the community recognition of their achievements during some of the JCP events last week.     “Our job on the EC is to balance the need of innovation – so we don’t standardize too early, or too late. We try to find that sweet spot that makes innovation and standardization work together, and not against each other.”- Ben Evans, CEO of jClarity and Executive Committee (EC) representative of the London Java Community, 2012 JCP Member/Participant of the Year Winner“SouJava has been evangelizing the Java platform, promoting the Java ecosystem in Brazil, and contributing to JSRs for several years. It’s very gratifying to have our work recognized, on behalf of many developers and Java User Groups around the world. This really is the work of a large group of people, represented by the few that can be here tonight.”- Michael Santos, representative of SouJava, 2012 JCP Member/Participant of the Year Winner "In the last years Credit Suisse has contributed to the development of Java EE specifications through participation in many customer advisory boards, through statements of requirements for extensions to the core Java related products in use, and active participation in JSRs. Winning the JCP Outstanding Spec Lead Award 2012 is very encouraging for our engagement and also demonstrates the level of expertise and commitment to drive the evolution of Java. Victor Grazi is happy and honored to receive this award." - Susanne Cech Previtali, Executive Committee (EC) representative of Credit Suisse, accepting award for 2012 JCP Outstanding Spec Lead Winner "Managing a JSR is difficult. There are so many decisions to be made and so many good and varied opinions, you never really know if you have decided correctly. The key to success is transparency and collaboration. I am truly humbled by receiving this award, there are so many other active JSRs.” Victor added that going forward in the JCP EC, they would like to simplify and open the process of participation – being addressed in the JCP.Next initiative of the JCP EC. "We would also like to encourage the engagement of universities, professors and students – as an important part of the Java community. While innovation is the lifeblood of our community and industry, without strong standards and compatibility requirements, we all end up in a maze of technology where everything is slightly different and doesn’t quite work with everything else." Victo Grazi, Executive Committee (EC) representative of Credit Suisse, 2012 JCP Outstanding Spec Lead Winner“I am very pleased, of course, to accept this award, but the credit really should go to all of those who have participated in the work of the JCP, while pushing for changes in the way it operates.  JCP.Next represents three JSRs. The first two are done, but the final step, JSR 358, is the complicated one, and it will bring in the lawyers. Just to give you an idea of what we’re dealing with, it affects licensing, intellectual property, patents, implementations not based on the Reference Implementation (RI), the role of the RI, compatibility policy, possible changes to the Technical Compatibility Kit (TCK), transparency, where do individuals fit in, open source, and more.”- Patrick Curran, JCP Chair, Spec Lead on JCP.Next JSRs (JSR 348, JSR 355 and JSR 358), 2012 JCP Most Significant JSR Winner“I’m especially glad to see the JCP community recognize JCP.Next for its importance. The governance work it represents is KEY to moving the Java platform forward and the success of the technology.”- John Rizzo, Executive Committee (EC) representative of Aplix Corporation, JSR Expert Group Member “I am deeply honored to be nominated. I had the privilege to receive two awards on behalf of Expert Groups and Spec Leads two years ago. But this time, I am nominated personally, which values my own contribution to the JCP, and of course, participation in JSRs and the EC work. I’m a fan of Agile Principles and Values Working. Being an Agile Coach and Consultant, I use it for some of the biggest EC Member companies and projects. It fuels my ability to help the JCP become more agile, lean and transparent as part of the JCP.Next effort.” - Werner Keil, Individual Executive Committee (EC) Member, a 2012 JCP Member/Participant of the Year Nominee, JSR Expert Group Member“The JCP ever has been some kind of institution for me,” Markus said. “If in technical doubt, I go there, look for the specifications of the implementation I work with at the moment and verify what I had observed. Since the beginning of my Java journey more than 12 years back now, I always had a strong relationship with the JCP. Shaping the future of a technology by joining the JCP – giving feedback and contributing to the road ahead through individual JSRs – that brings you to a whole new level.”Calling himself, “the new kid on the block,” he explained that for years he was afraid to join the JCP and contribute. But in reality, “Every single one of the big names I meet from the different Expert Groups is a nice person. People you can actually work with,” he says. “And nobody blames you for things you don't know. As long as you are committed and bring what is worth the most: passion, experiences and the desire to make a difference.” - Markus Eisele, a 2012 JCP Member of the Year Nominee, JSR Expert Group MemberCongratulations again to all of the nominees and winners of the JCP Program Awards.  Next year, we will add another award for the group of JUG members (not an entire JUG) that makes the best contribution to the Adopt-a-JSR program.  Let us know if you have other suggestions or improvements.

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• MVVM Light V4 preview 2 (BL0015) #mvvmlight

  - by Laurent Bugnion

  Over the past few weeks, I have worked hard on a few new features for MVVM Light V4. Here is a second early preview (consider this pre-alpha if you wish). The features are unit-tested, but I am now looking for feedback and there might be bugs! Bug correction: Messenger.CleanupList is now thread safe This was an annoying bug that is now corrected: In some circumstances, an exception could be thrown when the Messenger’s recipients list was cleaned up (i.e. the “dead” instances were removed). The method is called now and then and the exception was thrown apparently at random. In fact it was really a multi-threading issue, which is now corrected. Bug correction: AllowPartiallyTrustedCallers prevents EventToCommand to work This is a particularly annoying regression bug that was introduced in BL0014. In order to allow MVVM Light to work in XBAPs too, I added the AllowPartiallyTrustedCallers attribute to the assemblies. However, we just found out that this causes issues when using EventToCommand. In order to allow EventToCommand to continue working, I reverted to the previous state by removing the AllowPartiallyTrustedCallers attribute for now. I will work with my friends at Microsoft to try and find a solution. Stay tuned. Bug correction: XML documentation file is now generated in Release configuration The XML documentation file was not generated for the Release configuration. This was a simple flag in the project file that I had forgotten to set. This is corrected now. Applying EventToCommand to non-FrameworkElements This feature has been requested in order to be able to execute a command when a Storyboard is completed. I implemented this, but unfortunately found out that EventToCommand can only be added to Storyboards in Silverlight 3 and Silverlight 4, but not in WPF or in Windows Phone 7. This obviously limits the usefulness of this change, but I decided to publish it anyway, because it is pretty damn useful in Silverlight… Why not in WPF? In WPF, Storyboards added to a resource dictionary are frozen. This is a feature of WPF which allows to optimize certain objects for performance: By freezing them, it is a contract where we say “this object will not be modified anymore, so do your perf optimization on them without worrying too much”. Unfortunately, adding a Trigger (such as EventTrigger) to an object in resources does not work if this object is frozen… and unfortunately, there is no way to tell WPF not to freeze the Storyboard in the resources… so there is no way around that (at least none I can see. In Silverlight, objects are not frozen, so an EventTrigger can be added without problems. Why not in WP7? In Windows Phone 7, there is a totally different issue: Adding a Trigger can only be done to a FrameworkElement, which Storyboard is not. Here I think that we might see a change in a future version of the framework, so maybe this small trick will work in the future. Workaround? Since you cannot use the EventToCommand on a Storyboard in WPF and in WP7, the workaround is pretty obvious: Handle the Completed event in the code behind, and call the Command from there on the ViewModel. This object can be obtained by casting the DataContext to the ViewModel type. This means that the View needs to know about the ViewModel, but I never had issues with that anyway. New class: NotifyPropertyChanged Sometimes when you implement a model object (for example Customer), you would like to have it implement INotifyPropertyChanged, but without having all the frills of a ViewModelBase. A new class named NotifyPropertyChanged allows you to do that. This class is a simple implementation of INotifyPropertyChaned (with all the overloads of RaisePropertyChanged that were implemented in BL0014). In fact, ViewModelBase inherits NotifyPropertyChanged. ViewModelBase does not implement IDisposable anymore The IDisposable interface and the Dispose method had been marked obsolete in the ViewModelBase class already in V3. Now they have been removed. Note: By this, I do not mean that IDisposable is a bad interface, or that it shouldn’t be used on viewmodels. In the contrary, I know that this interface is very useful in certain circumstances. However, I think that having it by default on every instance of ViewModelBase was sending a wrong message. This interface has a strong meaning in .NET: After Dispose has been executed, the instance should not be used anymore, and should be ready for garbage collection. What I really wanted to have on ViewModelBase was rather a simple cleanup method, something that can be executed now and then during runtime. This is fulfilled by the ICleanup interface and its Cleanup method. If your ViewModels need IDisposable, you can still use it! You will just have to implement the interface on the class itself, because it is not available on ViewModelBase anymore. What’s next? I have a couple exciting new features implemented already but that need more testing before they go live… Just stay tuned and by MIX11 (12-14 April 2011), we should see at least a major addition to MVVM Light Toolkit, as well as another smaller feature which is pretty cool nonetheless More about this later! Happy Coding Laurent   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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• Understanding the value of Customer Experience & Loyalty for the Telecommunications Industry

  - by raul.goycoolea

  Worried by economic woes and market forces, especially in mature markets, communications service providers (CSPs) increasingly focus on improving customer experience. In fact, it seems difficult to find a major message by a C-level executive in the developed world that does not include something on "meeting and exceeding customers' needs". Frequently in customer satisfaction studies by prominent firms, CSPs fall short of the leadership demonstrated by other industries that take customer-centric approaches to their bottom-line strategies. Consider the following:Despite the continued impact of global economic crisis, in July 2010, Apple Computer posted record revenue and net quarterly profit. Those who attribute the results primarily to the iPhone 4 launch should note that Apple also shipped around 30% more Macintosh computers than the same period the previous year. Even sales of the iPod line increased by 8% in a highly commoditized, shrinking media player market. Finally, Apple began selling iPads during the quarter, with total sales of more than 3 million units. What does Apple have that the others lack? Well, some great products (and services) to be sure, but it also excels at customer service and support, marketing, and distribution, and has one of the strongest brands globally. Its products are useful, simple to use, easy to acquire and augment, high quality, and considered very cool. They also evoke such an emotional response from many of Apple's customers, which they turn up their noses at competitive products.In other words, Apple appears to have mastered virtually every aspect of customer experience and the resultant loyalty of its customer base - even in difficult financial times. Through that unwavering customer focus, Apple continues to drive its revenues and profits to new heights. Other customer loyalty leaders like Wal-Mart, Google, Toyota and Honda are also doing well by focusing on customer experience as an essential driver of profitability. Service providers should note this performance and ask themselves how they might leverage the same principles to increase their own profitability. After all, that is what customer experience and loyalty are all about: profitability.To successfully manage all the critical touch points of customer experience, CSPs must shun the one-size-fits-all approach. They can no longer afford to view customer service fundamentally as an act of altruism - which mentality dates back to the industry's civil service days, when CSPs were typically government organizations that were critical to economic development and public safety.As regulators and public officials have pushed, and continue to push, service providers to new heights of reliability - using incentives and punishments - most CSPs already have some of the fundamental building blocks of customer service in place. Yet despite that history and experience, service providers still lag other industries in providing what is seen as good customer service.As we observed in the TMF's 2009 Insights Research report, Customer Experience Management: Driving Loyalty & Profitability there has been resurgence in interest by CSPs. More and more of them have stated ambitions to catch up other industries, and they are realizing that good customer service is a powerful strategy for increasing business performance and profitability, not an act of good will.CSPs are recognizing the connection between customer experience and profitability, as demonstrated in many studies. For example, according to research by Bain & Company, a 5 percent improvement in customer retention rates can yield as much as a 75 percent increase in profits for companies across a range of industries.After decades of customer experience strategy formulation, Bain partner and business author, Frederick Reichheld, considers "would you recommend us to a friend?" as the ultimate question for a customer. How many times have you or your friends recommended an iPod, iPhone or a Mac? What do your children recommend to their peers? Their peers to them?There are certain steps service providers have to take to create more personalized relationships with their customers, as well as reduce churn and increase profitability, all while becoming leaner and more agile. First, they have to define customer experience, we define it as the result of the sum of observations, perceptions, thoughts and feelings arising from interactions and relationships between customers and their service provider(s). Virtually every customer touch point - whether directly or indirectly linked to service providers and their partners - contributes to customer perception, satisfaction, loyalty, and ultimately profitability. Gaining leadership in customer experience and satisfaction will not be a simple task, as it is affected by virtually every customer-facing aspect of the service provider, and in turn impacts the service provider deeply - especially on the all-important bottom line. The scope of issues affecting customer experience is complex and dynamic.With new services, devices and applications extending the basis of customer experience to domains beyond the direct control of the service provider, it is likely to increase in complexity and dynamism.Customer loyalty = increased profitsAs stated earlier, customer experience programs are not fundamentally altruistic exercises, but a strategic means of improving competitiveness and profitability in the short and long term. Loyalty is essential to deriving long term profits from customers.Some of the earliest loyalty programs date back to the 1930s, when packaged goods companies offered embedded coupons for rewards to buyers, and eventually retail chains began offering reward programs to frequent shoppers. These programs continued for decades but were leapfrogged in the 1980s by more aggressive programs from the airlines.This movement was led by American Airlines, which launched the first full-scale loyalty marketing program of the modern era with the AAdvantage frequent flyer scheme. It was the first to reward frequent fliers with notional air miles that could be accumulated and later redeemed for free travel. Figure 1: Opportunities example of Customer loyalty driven profitOther airlines and travel providers were quick to grasp the incredible value of providing customers with an incentive to use their company exclusively. Within a few years, dozens of travel industry companies launched similar initiatives and now loyalty programs are achieving near-ubiquity in many service industries, especially those in which it is difficult to differentiate offerings by product attributes.The belief is that increased profitability will result from customer retention efforts because:•    The cost of acquisition occurs only at the beginning of a relationship: the longer the relationship, the lower the amortized cost;•    Account maintenance costs decline as a percentage of total costs, or as a percentage of revenue, over the lifetime of the relationship;•    Long term customers tend to be less inclined to switch and less price sensitive which can result in stable unit sales volume and increases in dollar-sales volume;•    Long term customers may initiate word-of-mouth promotions and referrals, which cost the company nothing and arguably are the most effective form of advertising;•    Long-term customers are more likely to buy ancillary products and higher margin supplemental products;•    Long term customers tend to be satisfied with their relationship with the company and are less likely to switch to competitors, making market entry or competitors gaining market share difficult;•    Regular customers tend to be less expensive to service, as they are familiar with the processes involved, require less 'education', and are consistent in their order placement;•    Increased customer retention and loyalty makes the employees' jobs easier and more satisfying. In turn, happy employees feed back into higher customer satisfaction in a virtuous circle. Figure 2: The virtuous circle of customer loyaltyFigure 2 represents a high-level example of a virtuous cycle driven by customer satisfaction and loyalty, depicting how superiority in product and service offerings, as well as strong customer support by competent employees, lead to higher sales and ultimately profitability. As stated above, this is not a new concept, but succeeding with it is difficult. It has eluded many a company driven to achieve profitability goals. Of course, for this circle to be virtuous, the customer relationship(s) must be profitable.Trying to maintain the loyalty of unprofitable customers is not a viable business strategy. It is, therefore, important that marketers can assess the profitability of each customer (or customer segment), and either improve or terminate relationships that are not profitable. This means each customer's 'relationship costs' must be understood and compared to their 'relationship revenue'. Customer lifetime value (CLV) is the most commonly used metric here, as it is generally accepted as a representation of exactly how much each customer is worth in monetary terms, and therefore a determinant of exactly how much a service provider should be willing to spend to acquire or retain that customer.CLV models make several simplifying assumptions and often involve the following inputs:•    Churn rate represents the percentage of customers who end their relationship with a company in a given period;•    Retention rate is calculated by subtracting the churn rate percentage from 100;•    Period/horizon equates to the units of time into which a customer relationship can be divided for analysis. A year is the most commonly used period for this purpose. Customer lifetime value is a multi-period calculation, often projecting three to seven years into the future. In practice, analysis beyond this point is viewed as too speculative to be reliable. The model horizon is the number of periods used in the calculation;•    Periodic revenue is the amount of revenue collected from a customer in a given period (though this is often extended across multiple periods into the future to understand lifetime value), such as usage revenue, revenues anticipated from cross and upselling, and often some weighting for referrals by a loyal customer to others; •    Retention cost describes the amount of money the service provider must spend, in a given period, to retain an existing customer. Again, this is often forecast across multiple periods. Retention costs include customer support, billing, promotional incentives and so on;•    Discount rate means the cost of capital used to discount future revenue from a customer. Discounting is an advanced method used in more sophisticated CLV calculations;•    Profit margin is the projected profit as a percentage of revenue for the period. This may be reflected as a percentage of gross or net profit. Again, this is generally projected across the model horizon to understand lifetime value.A strong focus on managing these inputs can help service providers realize stronger customer relationships and profits, but there are some obstacles to overcome in achieving accurate calculations of CLV, such as the complexity of allocating costs across the customer base. There are many costs that serve all customers which must be properly allocated across the base, and often a simple proportional allocation across the whole base or a segment may not accurately reflect the true cost of serving that customer;  This is made worse by the fragmentation of customer information, which is likely to be across a variety of product or operations groups, and may be difficult to aggregate due to different representations.In addition, there is the complexity of account relationships and structures to take into consideration. Complex account structures may not be understood or properly represented. For example, a profitable customer may have a separate account for a second home or another family member, which may appear to be unprofitable. If the service provider cannot relate the two accounts, CLV is not properly represented and any resultant cancellation of the apparently unprofitable account may result in the customer churning from the profitable one.In summary, if service providers are to realize strong customer relationships and their attendant profits, there must be a very strong focus on data management. This needs to be coupled with analytics that help business managers and those who work in customer-facing functions offer highly personalized solutions to customers, while maintaining profitability for the service provider. It's clear that acquiring new customers is expensive. Advertising costs, campaign management expenses, promotional service pricing and discounting, and equipment subsidies make a serious dent in a new customer's profitability. That is especially true given the rising subsidies for Smartphone users, which service providers hope will result in greater profits from profits from data services profitability in future.  The situation is made worse by falling prices and greater competition in mature markets.Customer acquisition through industry consolidation isn't cheap either. A North American service provider spent about $2,000 per subscriber in its acquisition of a smaller company earlier this year. While this has allowed it to leapfrog to become the largest mobile service provider in the country, it required a total investment of more than $28 billion (including assumption of the acquiree's debt).While many operating cost synergies clearly made this deal more attractive to the acquiring company, this is certainly an expensive way to acquire customers: the cost per subscriber in this case is not out of line with the prices others have paid for acquisitions.While growth by acquisition certainly increases overall revenues, it often creates tremendous challenges for profitability. Organic growth through increased customer loyalty and retention is a more effective driver of profit, as well as a stronger predictor of future profitability. Service providers, especially those in mature markets, are increasingly recognizing this and taking steps toward a creating a more personalized, flexible and satisfying experience for their customers.In summary, the clearest path to profitability for companies in virtually all industries is through customer retention and maximization of lifetime value. Service providers would do well to recognize this and focus attention on profitable customer relationships.

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• Five Reasons to Attend PLM Summit 2013: The Conference Formerly Known as AGILITY

  - by Terri Hiskey

  As we approach the end of 2012, we are also closing in on the last couple of weeks that Agile customers and prospects can register for the upcoming PLM Summit 2013 for the bargain early bird rate of $195. Register now to secure your spot! The Conference Formerly Known as AGILITY... Long-time Agile customers may remember AGILITY, which was Agile's PLM customer conference that was held on an annual basis prior to Oracle's acquisiton of Agile in 2007. In February 2012, due to feedback we received from our Agile PLM community, we successfully resurrected the AGILITY conference and renamed it the PLM Summit. The PLM Summit was so well received and well-attended, that we are doing it again in 2013. This upcoming PLM Summit is being co-located in San Francisco under the overarching banner of the Oracle Value Chain Summit, and will be held alongside several other Oracle customer conferences that cover a range of value chain solutions, including Value Chain Planning, Value Chain Execution, Procurement, Maintenance and Manufacturing. This setup offers PLM attendees the best of all worlds--the opportunity to participate and learn about PLM in smaller, focused sessions by product and by industry, while also giving attendees the chance to see how PLM works together with other critical enterprise applications that address other important aspects of the value chain. Top Five Reasons to Attend the PLM Summit 2013 In the spirit of all of the end-of-the-year lists that are currently popping up, here is a list of the top five reasons to attend the PLM Summit for anyone out there needs a little extra encouragement to register: 1. The Best Opportunities for Customer Networking   The PLM Summit offers attendees numerous opportunities to learn and network with fellow Agile users. Customer stories are featured in keynote and breakout presentations and the schedule allows for plenty of networking time during breakfasts, lunches, breaks and dinners. Customer networking is the number one reason that Agile users attend the PLM Summit. Read what attendees thought of the most recent PLM Summit: "Hearing about the implementation of Agile products from a customers’ perspective is invaluable." - Director of Quality Assurance & Regulatory Affairs, leading medical device manufacturer "Understanding the scope of other companies’ projects and the lessons learned made attending this event well worth my time." - Director of Test Engineering, global industrial manufacturer "The most beneficial thing about attending this event is the opportunity to network with other customers with similar experiences." - Director of Business Process Improvement, leading high technology company Come to the PLM Summit and play an active role within the PLM community: swap war stories and business cards, connect on LinkedIn and Facebook, share your stories and discuss the sessions from each day. Register now! 2. It's Educational! The PLM Summit is the premier educational event for anyone in the Agile PLM community. There are nearly 40 PLM-focused in-depth educational sessions led by Agile PLM experts, customers and partners that will cover a range of specific product and industry-focused topics. Keynotes will give attendees a broad overview of the entire Agile PLM footprint, while sessions will delve deeply into specific product functionality and customer case studies. There is truly something for everyone. Check out the latest agenda for view of all the sessions. 3. Visit with the PLM Partner Community Our partners play a significant and important role within the Agile PLM community. At the PLM Summit, attendees will be able to meet and mingle with several of the top Oracle Agile PLM partners including: Deloitte, Domain, GoEngineer, Hitachi Consulting, IBM, Kalypso, KPIT Cummins (CPG Solutions), Perception Software, Verdant, Xavor and ZeroWaitState. Go here for a complete list of all the Value Chain Summit sponsors. 4. See Agile PLM in Action at our Dedicated PLM Demo Pods At the PLM Summit, attendees will have the chance to see Agile PLM in action at dedicated PLM demo pods, manned by expert members of our Agile PLM team. If you would like to see up close specific Agile PLM functionality, or if you have a question on how to extend the scope of your current implemention or if you want a better understanding of how to leverage Agile PLM to address specific use-cases, stop by one of the Agile PLM demo pods and engage the Agile PLM experts on hand at the PLM Summit. 5. Spend Some Time in Lovely San Francisco Still on the fence about the upcoming PLM Summit? Remember that it is being held in San Francisco, which is a fantastic city for a getaway. After spending time learning and networking about PLM, take an extra day or two to escape the dreary winter and enjoy the beautiful scenery and the unique actitivies offered only by the City by the Bay. You will walk away from the conference not only with renewed excitement about Agile PLM, but feeling rejuvenated in general.

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• Oracle Delivers Latest Release of Oracle Enterprise Manager 12c

  - by Scott McNeil

  Richer Service Catalog for Database and Middleware as a Service; Enhanced Database and Middleware Management Help Drive Enterprise-Scale Private Cloud Adoption News Summary IT organizations are adopting private clouds as a stepping-stone to business-driven, self-service IT. Successful implementations hinge on the ability to efficiently deploy and manage cloud services at enterprise scale. Having a complete cloud management solution integrated with an enterprise-class technology stack is a fundamental requirement for IT. Oracle Enterprise Manager 12c Release 4 meets that requirement by helping businesses become more agile and responsive, while reducing cost, complexity, and risk. News Facts Oracle Enterprise Manager 12c Release 4, available today, lets organizations rapidly adopt Oracle-based, enterprise-scale private clouds. New capabilities provide advanced technology stack management, secure database administration, and enterprise service governance, enabling Oracle customers and partners to maximize database and application performance and drive innovation using self-service IT platforms. The enhancements have been driven by customers and the growing Oracle Enterprise Manager Ecosystem, comprised of more than 750 Oracle PartnerNetwork (OPN) Specialized partners. Oracle and its partners and customers have built over 140 plug-ins and connectors for Oracle Enterprise Manager. Watch the video highlights. Automation for Broader Cloud Services Oracle Enterprise Manager 12c Release 4 allows for a rapid enterprise-wide adoption of database, middleware and infrastructure services in the private cloud, driven by an enhanced API-enabled service catalog. The release features “push button” style provisioning of complete environments such as SOA and Oracle Active Data Guard, and fast data cloning that enables rapid deployment and testing of enterprise applications. Out-of-the-box capabilities to detect data and configuration vulnerabilities provide enhanced cloud service governance along with greater operational control through a flexible and extensible showback mechanism. Enhanced Database Management A new performance warehouse enables predictive database diagnostics and trend analysis and helps identify database problems before they occur. New enterprise data-governance capabilities enhance security by helping systematically discover and protect sensitive data. Step-by-step orchestration of upgrades with the ability to rollback changes enables faster adoption of Oracle Database 12c. Expanded Fusion Middleware Management A new consolidated view of Oracle Fusion Middleware 12c deployments with a guided management capability lets administrators apply best management practices to diverse middleware environments and identify performance issues quickly. A Java VM Diagnostics as a Service feature allows governed access to diagnostics data for IT workers across multiple disciplines for accelerated DevOps resolutions of defects and performance optimization. New automated provisioning for SOA lets middleware administrators perform mass SOA provisioning with ease. Superior Enterprise-Grade Management Private roles and preferred credentials have been added to Oracle Enterprise Manager to provide additional fine-grained security for organizations with complex access control requirements. A new security console provides a single point of control for managing the security of Oracle Enterprise Manager environments. Support for the latest industry standard SNMP v3 protocol, including encryption, enables more secure heterogeneous management. “Smart monitoring” adapts to observed environmental changes and adds self-management capabilities to help Oracle Enterprise Manager run at peak performance, while demanding less IT supervision. Supporting Quotes “Lawrence Livermore National Laboratory has a strong tradition of technology breakthroughs and leadership. As a member of Oracle’s Customer Advisory Board for Oracle Enterprise Manager, we have consistently provided feedback and guidance in the areas of enterprise-scale cloud, self-diagnosability, and secure administration for the product,” said Tim Frazier, CIO, NIF and Photon Sciences, Lawrence Livermore National Laboratory. “We intend to take advantage of the Release 4 features that support enterprise-scale availability and fine-grained security capabilities for private cloud deployments.” “IDC's most recent CloudTrack survey shows that most enterprises plan to adopt hybrid cloud architectures over the next three years,” said Mary Johnston Turner, Research Vice President, Enterprise System Management Software, IDC. “These organizations plan to deploy a wide range of workloads into cloud environments including mission critical database and middleware services that require high levels of fault tolerance and disaster recovery. Such capabilities were traditionally custom configured for each application but cloud offers the possibility to incorporate such properties within the service definition, enabling organizations to adopt cloud without compromise. With the latest release of Oracle Enterprise Manager 12c, Oracle is providing customers with an out-of-the-box experience for delivering highly-resilient cloud services for databases and applications.” “Since its inception, Oracle has been leading the way in innovative, scalable and high performance solutions for the enterprise. With this release of Oracle Enterprise Manager, we are extending this leadership by providing enterprise-scale capabilities for planning, delivering, and managing private clouds. We call this ‘zero-to-cloud – accelerated.’ These enhancements help our customers to expedite their adoption of cloud computing and prepares them for the next generation of self-service IT,” said Prakash Ramamurthy, senior vice president of Systems and Cloud Management at Oracle. Supporting Resources Oracle Enterprise Manager 12c Video: Cerner Delivers High Performance Private Cloud Video: BIAS Achieves Outstanding Results with Private Cloud Press Release Stay Connected: Twitter | Facebook | YouTube | Linkedin | Newsletter Download the Oracle Enterprise Manager 12c Mobile app

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• Windows 8 Live Accounts and the actual Windows Account

  - by Rick Strahl

  As if Windows Security wasn't confusing enough, in Windows 8 we get thrown yet another curve ball with Windows Live accounts to logon. When I set up my Windows 8 machine I originally set it up with a 'real', non-live account that I always use on my Windows machines. I did this mainly so I have a matching account for resources around my home and intranet network so I could log on to network resources properly. At some point later I decided to set up Windows Live security just to see how changes things. Windows wants you to use Windows Live Windows 8 logins are required in order for the Windows RT account info to work. Not that I care - since installing Windows 8 I've maybe spent 10 minutes with Windows RT because - well it's pretty freaking sucky on the desktop. From shitty apps to mis-managed screen real estate I can't say that there's anything compelling there to date, but then I haven't looked that hard either. Anyway… I set up the Windows Live account to see if that changes things. It does - I do get all my live logins to work from Live Account so that Twitter and Facebook posts and pictures and calendars all show up on live tiles on the start screen and in the actual apps. That's nice-ish, but hardly that exciting given that all of the apps tied to those live tiles are average at best. And it would have been nice if all of this could be done without being forced into running with a Windows Live User Account - this all feels like strong-arming you into moving into Microsofts walled garden… and that's probably what it's meant to do. Who am I? The real problem to me though is that these Windows Live and raw Windows User accounts are a bit unpredictable especially when it comes to developer information about the account and which credentials to use. So for example Windows reports folder security like this: Notice it's showing my Windows Live account. Now if I go to Edit and try to add my Windows user account (rstrahl) it'll just automatically show up as the live account. On the other hand though the underlying system sees everything as my real Windows account. After I switched to a Windows Live login account and I have to login to Windows with my Live account, what do you suppose this returns?Console.WriteLine(Environment.UserName); It returns my raw Windows user account (rstrahl). All my permissions, all my actual settings and the desktop console altogether run under that account. If I look in TaskManager (or Process Explorer for me) I see: Everything running on the desktop shell with my login running under my Windows user account. I suppose it makes sense, but where is that association happening? When I switched to a Windows Live account, nowhere did I associate my real account with the Live account - it just happened. And looking through the account configuration dialogs I can't find any reference to the raw Windows account. Other than switching back I see no mention anywhere of the raw Windows account - everything refers to the Live account. Right then, clear as potato soup! So this is who you really are! The problem is that in some situations this schizophrenic account behavior gets a bit weird. Today I was running a local Web application in IIS that uses Windows Authentication - I tried to log-in with my real Windows account login because that's what I'm used to using with WINDOWS freaking Authentication through IIS. But… it failed. I checked my IIS settings, my apps login settings and I just could not for the life of me get into the site with my Windows username. That is until I finally realized that I should try using my Windows Live credentials instead. And that worked. So now in this Windows Authentication dialog I had to type in my Live ID and password, which is - just weird. Then in IIS if I look at a Trace page (or in my case my app's Status page) I see that the logged on account is - my Windows user account. What's really annoying about this is that in some places it uses the live account in other places it uses my Windows account. If I remote desktop into my Web server online - I have to use the local authentication dialog but I have to put in my real Windows credentials not the Live account. Oh yes, it's all so terribly intuitive and logical… So in summary, when you log on with a Live account you are actually mapped to an underlying Windows user. In any application if you check the user name it'll be the underlying user account (not sure what happens in a Windows RT app or even what mechanism is used there to get the user name info).  When logging on to local machine resource with user name and password you have to use your Live IDs even if the permissions on the resources are mapped to your underlying Windows account. Easy enough I suppose, but still not exactly intuitive behavior…© Rick Strahl, West Wind Technologies, 2005-2012Posted in Windows   Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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• Is Linear Tape File System (LTFS) Best For Transportable Storage?

  - by rickramsey

  Those of us in tape storage engineering take a lot of pride in what we do, but understand that tape is the right answer to a storage problem only some of the time. And, unfortunately for a storage medium with such a long history, it has built up a few preconceived notions that are no longer valid. When I hear customers debate whether to implement tape vs. disk, one of the common strikes against tape is its perceived lack of usability. If you could go back a few generations of corporate acquisitions, you would discover that StorageTek engineers recognized this problem and started developing a solution where a tape drive could look just like a memory stick to a user. The goal was to not have to care about where files were on the cartridge, but to simply see the list of files that were on the tape, and click on them to open them up. Eventually, our friends in tape over at IBM built upon our work at StorageTek and Sun Microsystems and released the Linear Tape File System (LTFS) feature for the current LTO5 generation of tape drives as an open specification. LTFS is really a wonderful feature and we’re proud to have taken part in its beginnings and, as you’ll soon read, its future. Today we offer LTFS-Open Edition, which is free for you to use in your in Oracle Enterprise Linux 5.5 environment - not only on your LTO5 drives, but also on your Oracle StorageTek T10000C drives. You can download it free from Oracle and try it out. LTFS does exactly what its forefathers imagined. Now you can see immediately which files are on a cartridge. LTFS does this by splitting a cartridge into two partitions. The first holds all of the necessary metadata to create a directory structure for you to easily view the contents of the cartridge. The second partition holds all of the files themselves. When tape media is loaded onto a drive, a complete file system image is presented to the user. Adding files to a cartridge can be as simple as a drag-and-drop just as you do today on your laptop when transferring files from your hard drive to a thumb drive or with standard POSIX file operations. You may be thinking all of this sounds nice, but asking, “when will I actually use it?” As I mentioned at the beginning, tape is not the right solution all of the time. However, if you ever need to physically move data between locations, tape storage with LTFS should be your most cost-effective and reliable answer. I will give you a few use cases examples of when LTFS can be utilized. Media and Entertainment (M&E), Oil and Gas (O&G), and other industries have a strong need for their storage to be transportable. For example, an O&G company hunting for new oil deposits in remote locations takes very large underground seismic images which need to be shipped back to a central data center. M&E operations conduct similar activities when shooting video for productions. M&E companies also often transfers files to third-parties for editing and other activities. These companies have three highly flawed options for transporting data: electronic transfer, disk storage transport, or tape storage transport. The first option, electronic transfer, is impractical because of the expense of the bandwidth required to transfer multi-terabyte files reliably and efficiently. If there’s one place that has bandwidth, it’s your local post office so many companies revert to physically shipping storage media. Typically, M&E companies rely on transporting disk storage between sites even though it, too, is expensive. Tape storage should be the preferred format because as IDC points out, “Tape is more suitable for physical transportation of large amounts of data as it is less vulnerable to mechanical damage during transportation compared with disk" (See note 1, below). However, tape storage has not been used in the past because of the restrictions created by proprietary formats. A tape may only be readable if both the sender and receiver have the same proprietary application used to write the file. In addition, the workflows may be slowed by the need to read the entire tape cartridge during recall. LTFS solves both of these problems, clearing the way for tape to become the standard platform for transferring large files. LTFS is open and, as long as you’ve downloaded the free reader from our website or that of anyone in the LTO consortium, you can read the data. So if a movie studio ships a scene to a third-party partner to add, for example, sounds effects or a music score, it doesn’t have to care what technology the third-party has. If it’s written back to an LTFS-formatted tape cartridge, it can be read. Some tape vendors like to claim LTFS is a “standard,” but beauty is in the eye of the beholder. It’s a specification at this point, not a standard. That said, we’re already seeing application vendors create functionality to write in an LTFS format based on the specification. And it’s my belief that both customers and the tape storage industry will see the most benefit if we all follow the same path. As such, we have volunteered to lead the way in making LTFS a standard first with the Storage Network Industry Association (SNIA), and eventually through to standard bodies such as American National Standards Institute (ANSI). Expect to hear good news soon about our efforts. So, if storage transportability is one of your requirements, I recommend giving LTFS a look. It makes tape much more user-friendly and it’s free, which allows tape to maintain all of its cost advantages over disk! Note 1 - IDC Report. April, 2011. “IDC’s Archival Storage Solutions Taxonomy, 2011” - Brian Zents Website Newsletter Facebook Twitter

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• Wednesday at OpenWorld: Identity Management

  - by Tanu Sood

  Divide and conquer! Yes, divide and conquer today at Oracle OpenWorld with your colleagues to make the most of all things Identity Management since there’s a lot going on. Here’ the line-up for today: Wednesday, October 3, 2012 CON9458: End End-User-Managed Passwords and Increase Security with Oracle Enterprise Single Sign-On Plus 10:15 a.m. – 11:15 a.m., Moscone West 3008 Most customers have a broad variety of applications (internal, external, web, client server, host etc) and single sign-on systems that extend to some, but not all systems. This session will focus on how customers are using enterprise single sign-on can help extend single sign-on to virtually any application, without costly application modification while laying a foundation that will enable integration with a broader identity management platform. CON9494: Sun2Oracle: Identity Management Platform Transformation 11:45 a.m. – 12:45 p.m., Moscone West 3008 Sun customers are actively defining strategies for how they will modernize their identity deployments. Learn how customers like Avea and SuperValu are leveraging their Sun investment, evaluating areas of expansion/improvement and building momentum. CON9631: Entitlement-centric Access to SOA and Cloud Services 11:45 a.m. – 12:45 p.m., Marriott Marquis, Salon 7 How do you enforce that a junior trader can submit 10 trades/day, with a total value of $5M, if market volatility is low? How can hide sensitive patient information from clerical workers but make it visible to specialists as long as consent has been given or there is an emergency? In this session, Uberether and HerbaLife take the stage with Oracle to demonstrate how you can enforce such entitlements on a service not just within your intranet but also right at the perimeter. CON3957 - Delivering Secure Wi-Fi on the Tube as an Olympics Legacy from London 2012 11:45 a.m. – 12:45 p.m., Moscone West 3003 In this session, Virgin Media, the U.K.’s first combined provider of broadband, TV, mobile, and home phone services, shares how it is providing free secure Wi-Fi services to the London Underground, using Oracle Virtual Directory and Oracle Entitlements Server, leveraging back-end legacy systems that were never designed to be externalized. As an Olympics 2012 legacy, the Oracle architecture will form a platform to be consumed by other Virgin Media services such as video on demand. CON9493: Identity Management and the Cloud 1:15 p.m. – 2:15 p.m., Moscone West 3008 Security is the number one barrier to cloud service adoption.  Not so for industry leading companies like SaskTel, ConAgra foods and UPMC. This session will explore how these organizations are using Oracle Identity with cloud services and how some are offering identity management as a cloud service. CON9624: Real-Time External Authorization for Middleware, Applications, and Databases 3:30 p.m. – 4:30 p.m., Moscone West 3008 As organizations seek to grant access to broader and more diverse user populations, the importance of centrally defined and applied authorization policies become critical; both to identify who has access to what and to improve the end user experience.  This session will explore how customers are using attribute and role-based access to achieve these goals. CON9625: Taking Control of WebCenter Security 5:00 p.m. – 6:00 p.m., Moscone West 3008 Many organizations are extending WebCenter in a business to business scenario requiring secure identification and authorization of business partners and their users. Leveraging LADWP’s use case, this session will focus on how customers are leveraging, securing and providing access control to Oracle WebCenter portal and mobile solutions. EVENTS: Identity Management Customer Advisory Board 2:30 p.m. – 3:30 p.m., Four Seasons – Yerba Buena Room This invitation-only event is designed exclusively for Customer Advisory Board (CAB) members to provide product strategy and roadmap updates. Identity Management Meet & Greet Networking Event 3:30 p.m. – 4:30 p.m., Meeting Session 4:30 p.m. – 5:30 p.m., Cocktail Reception Yerba Buena Room, Four Seasons Hotel, 757 Market Street, San Francisco The CAB meeting will be immediately followed by an open Meet & Greet event hosted by Oracle Identity Management executives and product management team. Do take this opportunity to network with your peers and connect with the Identity Management customers. For a complete listing, refer to the Focus on Identity Management document. And as always, you can find us on @oracleidm on twitter and FaceBook. Use #oow and #idm to join in the conversation.

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• SQLAuthority News – #TechEDIn – TechEd India 2012 – Things to Do and Explore for SQL Enthusiast

  - by pinaldave

  TechEd India 2012 is just 48 hours away and I have been receiving lots of requests regarding how SQL enthusiasts can maximize their time they’ll be spending at TechEd India 2012. Trust me – TechEd is the biggest Tech Event in India and it is much larger in magnitude than we can imagine. There are plenty of tracks there and lots of things to do. Honestly, we need clone ourselves multiple times to completely cover the event. However, I am going to talk about SQL enthusiasts only right now. In this post, I’ll share a few things they can do in this big event. But before I start talking about specific things, there is one thing which is a must – Keynote. There are amazing Keynotes planned every single day at TechEd India 2012. One should not miss them at all. Social Media I am a big believer of the social media. I am everywhere - Twitter, Facebook, LinkedIn and GPlus. I suggest you follow the tag #TechEdIn as well as contribute at the healthy conversation going on right now. You may want to follow a few of the SQL Server enthusiasts who are also attending events like TechEd India. This way, you will know where they are and you can contribute along with them. For a good start, you can follow all the speakers who are presenting at the event. I have linked all the speakers’ names with their respective Twitter accounts. Networking Do not stop meeting new people. Introduce yourself. Catch the speakers after their sessions. Meet other SQL experts and discuss SQL as well as life aside SQL. The best way to start the communication is to talk about something new. Here are a few lines I usually use when I have to break the ice: SQL Server 2012 is just released and I have installed it. How many SQL Server sessions are you going to attend? I am going to attend _________ I am a big fan of SQL Server. Sessions Agenda Day 1 T-SQL Rediscovered with SQL Server 2012 - Jacob Sebastian Catapult your data with SQL Server 2012 integration services - Praveen Srivatsa Processing Big Data with SQL Server 2012 and Hadoop  - Stephan Forte SQL Server Misconceptions and Resolution – A Practical Perspective – Pinal Dave and Vinod Kumar Securing with ContainedDB in SQL Server 2012  - Pranab Majumdar Agenda Day 2 Hand-on-Lab – Exploring Power View with SQL Server 2012 – Ravi S. Maniam Hand-on-Lab - SQL Server 2012 – AlwaysOn Availability Groups  - Amit Ganguli Agenda Day 3 Peeling SQL Server like an Onion: Internals Debunked  - Vinod Kumar Speed Up! – Parallel Processes and Unparalleled Performance  - Pinal Dave Keeping Your Database Available – ‘AlwaysOn’  - Balmukund Lakhani Lesser Known Facts of SQL Server Backup and Restore  - Amit Banerjee Top five reasons why you want SQL Server 2012 BI - Praveen Srivatsa Product Booth and Event Partners There will be a dedicated SQL Server booth at the event. I suggest you stop by there and do communication with SQL Server Experts. Additionally there will be booths of various event partners. Stop by their booth and see if they have a product which can help your career. I know that Pluralsight has recently released my course on their online learning site and if that interests you, you can talk about the subject with them. Bring Your Camera Make a list of the people you want to meet. Follow them on Twitter or send them an email and know their location. Introduce yourself, meet them and have your conversation. Do not forget to take a photo with them and later on, share the photo on social media. It would be nice to send an email to everyone with attached high resolution images if you have their email address. After-hours parties After-hours parties are not always about eating and meeting friends but sometimes, they are very informative. Last time I ended up meeting an SQL expert, and we end up talking for long hours on various aspects of SQL Server. After 4 hours, we figured out that he stays in the same apartment complex as mine and since we have had an excellent friendship, he has then become our family friend. So, my advice is that you start to seek out who is meeting where in the evening and see if you can get invited to the parties. Make new friends but never lose mutual respect by doing something silly. Meet Me I will be at the event for three days straight. I will be around the SQL tracks. Please stop by and introduce yourself. I would like to meet you and talk to you. Meeting folks from the Community is very important as we all speak the same language at the end of the day – SQL Server. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority News, SQLServer, T SQL, Technology

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• Inside Red Gate - Be Reasonable!

  - by Simon Cooper

  As I discussed in my previous posts, divisions and project teams within Red Gate are allowed a lot of autonomy to manage themselves. It's not just the teams though, there's an awful lot of freedom given to individual employees within the company as well. Reasonableness How Red Gate treats it's employees is embodied in the phrase 'You will be reasonable with us, and we will be reasonable with you'. As an employee, you are trusted to do your job to the best of you ability. There's no one looking over your shoulder, no one clocking you in and out each day. Everyone is working at the company because they want to, and one of the core ideas of Red Gate is that the company exists to 'let people do the best work of their lives'. Everything is geared towards that. To help you do your job, office services and the IT department are there. If you need something to help you work better (a third or fourth monitor, footrests, or a new keyboard) then ask people in Information Systems (IS) or Office Services and you will be given it, no questions asked. Everyone has administrator access to their own machines, and you can install whatever you want on it. If there's a particular bit of software you need, then ask IS and they will buy it. As an example, last year I wanted to replace my main hard drive with an SSD; I had a summer job at school working in a computer repair shop, so knew what to do. I went to IS and asked for 'an SSD, a SATA cable, and a screwdriver'. And I got it there and then, even the screwdriver. Awesome. I screwed it in myself, copied all my main drive files across, and I was good to go. Of course, if you're not happy doing that yourself, then IS will sort it all out for you, no problems. If you need something that the company doesn't have (say, a book off Amazon, or you need some specifications printing off & bound), then everyone has a expense limit of £100 that you can use without any sign-off needed from your managers. If you need a company credit card for whatever reason, then you can get it. This freedom extends to working hours and holiday; you're expected to be in the office 11am-3pm each day, but outside those times you can work whenever you want. If you need a half-day holiday on a days notice, or even the same day, then you'll get it, unless there's a good reason you're needed that day. If you need to work from home for a day or so for whatever reason, then you can. If it's reasonable, then it's allowed. Trust issues? A lot of trust, and a lot of leeway, is given to all the people in Red Gate. Everyone is expected to work hard, do their jobs to the best of their ability, and there will be a minimum of bureaucratic obstacles that stop you doing your work. What happens if you abuse this trust? Well, an example is company trip expenses. You're free to expense what you like; food, drink, transport, etc, but if you expenses are not reasonable, then you will never travel with the company again. Simple as that. Everyone knows when they're abusing the system, so simply don't do it. Along with reasonableness, another phrase used is 'Don't be a ***'. If you act like a ***, and abuse any of the trust placed in you, even if you're the best tester, salesperson, dev, or manager in the company, then you won't be a part of the company any more. From what I know about other companies, employee trust is highly variable between companies, all the way up to CCTV trained on employee's monitors. As a dev, I want to produce well-written & useful code that solves people's problems. Being able to get whatever I need - install whatever tools I need, get time off when I need to, obtain reference books within a day - all let me do my job, and so let Red Gate help other people do their own jobs through the tools we produce. Plus, I don't think I would like working for a company that doesn't allow admin access to your own machine and blocks Facebook!

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• Amanda Todd&ndash;What Parents Can Learn From Her Story

  - by D'Arcy Lussier

  Amanda Todd was a bullied teenager who committed suicide this week. Her story has become headline news due in part to her You Tube video she posted telling her story:   The story is heartbreaking for so many reasons, but I wanted to talk about what we as parents can learn from this. Being the dad to two girls, one that’s 10, I’m very aware of the dangers that the internet holds. When I saw her story, one thing jumped out at me – unmonitored internet access at an early age. My daughter (then 9) came home from a friends place once and asked if she could be in a YouTube video with her friend. Apparently this friend was allowed to do whatever she wanted on the internet, including posting goofy videos. This set off warning bells and we ensured our daughter realized the dangers and that she was not to ever post videos of herself. In looking at Amanda’s story, the access to unmonitored internet time along with just being a young girl and being flattered by an online predator were the key events that ultimately led to her suicide. Yes, the reaction of her classmates and “friends” was horrible as well, I’m not diluting that. But our youth don’t fully understand yet that what they do on the internet today will follow them potentially forever. And the people they meet online aren’t necessarily who they claim to be. So what can we as parents learn from Amanda’s story? Parents Shouldn’t Feel Bad About Being Internet Police Our job as parents is in part to protect our kids and keep them safe, even if they don’t like our measures. This includes monitoring, supervising, and restricting their internet activities. In our house we have a family computer in the living room that the kids can watch videos and surf the web. It’s in plain view of everyone, so you can’t hide what you’re looking at. If our daughter goes to a friend’s place, we ask about what they did and what they played. If the computer comes up, we ask about what they did on it. Luckily our daughter is very up front and honest in telling us things, so we have very open discussions. Parents Need to Be Honest About the Dangers of the Internet I’m sure every generation says that “kids grow up so fast these days”, but in our case the internet really does push our kids to be exposed to things they otherwise wouldn’t experience. One wrong word in a Google search, a click of a link in a spam email, or just general curiosity can expose a child to things they aren’t ready for or should never be exposed to (and I’m not just talking about adult material – have you seen some of the graphic pictures from war zones posted on news sites recently?). Our stance as parents has been to be open about discussing the dangers with our kids before they encounter any content – be proactive instead of reactionary. Part of this is alerting them to the monsters that lurk on the internet as well. As kids explore the world wide web, they’re eventually going to encounter some chat room or some Facebook friend invite or other personal connection with someone. More than ever kids need to be educated on the dangers of engaging with people online and sharing personal information. You can think of it as an evolved discussion that our parents had with us about using the phone: “Don’t say ‘I’m home alone’, don’t say when mom or dad get home, don’t tell them any information, etc.” Parents Need to Talk Self Worth at Home Katie makes the point better than I ever could (one bad word towards the end): Our children need to understand their value beyond what the latest issue of TigerBeat says, or the media who continues flaunting physical attributes over intelligence and character, or a society that puts focus on status and wealth. They also have to realize that just because someone pays you a compliment, that doesn’t mean you should ignore personal boundaries and limits. What does this have to do with the internet? Well, in days past if you wanted to be social you had to go out somewhere. Now you can video chat with any number of people from the comfort of wherever your laptop happens to be – and not just text but full HD video with sound! While innocent children head online in the hopes of meeting cool people, predators with bad intentions are heading online too. As much as we try to monitor their online activity and be honest about the dangers of the internet, the human side of our kids isn’t something we can control. But we can try to influence them to see themselves as not needing to search out the acceptance of complete strangers online. Way easier said than done, but ensuring self-worth is something discussed, encouraged, and celebrated is a step in the right direction. Parental Wake Up Call This post is not a critique of Amanda’s parents. The reality is that cyber bullying/abuse is happening every day, and there are millions of parents that have no clue its happening to their children. Amanda’s story is a wake up call that our children’s online activities may be putting them in danger. My heart goes out to the parents of this girl. As a father of daughters, I can’t imagine what I would do if I found my daughter having to hide in a ditch to avoid a mob or call 911 to report my daughter had attempted suicide by drinking bleach or deal with a child turning to drugs/alcohol/cutting to cope. It would be horrendous if we as parents didn’t re-evaluate our family internet policies in light of this event. And in the end, Amanda’s video was meant to bring attention to her plight and encourage others going through the same thing. We may not be kids, but we can still honour her memory by helping safeguard our children.

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• Delving into design patterns, and what that means for the Oracle user experience

  - by Kathy.Miedema

  By Kathy Miedema, Oracle Applications User Experience George Hackman, Senior Director, Applications User Experiences The Oracle Applications User Experience team has some exciting things happening around Fusion Applications design patterns. Because we’re hoping to have some new offerings soon (stay tuned with VoX to see what’s in the pipeline around Fusion Applications design patterns), now is a good time to talk more about what design patterns can do for the individual user as well as the entire company. George Hackman, Senior Director of Operations User Experience, says the first thing to note is that user experience is not just about the user interface. It’s about understanding how people do things, observing them, and then finding the patterns that emerge. The Applications UX team develops those patterns and then builds them into Oracle applications. What emerges, Hackman says, is a consistent, efficient user experience that promotes a productive workplace. Creating design patterns What is a design pattern in the context of enterprise software? “Every day, people use technology to get things done,” Hackman says. “They navigate a virtual world that reaches from enterprise to consumer apps, and from desktop to mobile. This virtual world is constantly under construction. New areas are being developed and old areas are being redone. As this world is being built and remodeled, efficient pathways and practices emerge. “Oracle's user experience team watches users navigate this world. We measure their productivity and ask them about their satisfaction. We take the most efficient, most productive pathways from the enterprise and consumer world and turn them into Oracle's user experience patterns.” Hackman describes the process as combining all of the best practices from every part of a user’s world. Members of the user experience team observe, analyze, design, prototype, and measure each work task to find the best possible pattern for a particular work flow. As the team builds the patterns, “we make sure they are fully buildable using Oracle technology,” Hackman said. “So customers know they can use these patterns. There’s no need to make something up from scratch, not knowing whether you can even build it.” Hackman says that creating something on a computer is a good example of a user experience pattern. “People are creating things all the time,” he says. “On the consumer side, they are creating documents. On the enterprise side, they are creating expense reports. On a mobile phone, they are creating contacts. They are using different apps like iPhone or Facebook or Gmail or Oracle software, all doing this creation process.” The Applications UX team starts their process by observing how people might create something. “We observe people creating things. We see the patterns, we analyze and document, then we apply them to our products. It might be different from phone to web browser, but we have these design patterns that create a consistent experience across platforms, and across products, too. The result for customers Oracle constantly improves its part of the virtual world, Hackman said. New products are created and existing products are upgraded. Because Oracle builds user experience design patterns, Oracle's virtual world becomes both more powerful and more familiar at the same time. Because of design patterns, users can navigate with ease as they embrace the latest technology – because it behaves the way they expect it to. This means less training and faster adoption for individual users, and more productivity for the business as a whole. Hackman said Oracle gives customers and partners access to design patterns so that they can build in the virtual world using the same best practices. Customers and partners can extend applications with a user experience that is comfortable and familiar to their users. For businesses that are integrating different Oracle applications, design patterns are key. The user experience created in E-Business Suite should be similar to the user experience in Fusion Applications, Hackman said. If a user is transitioning from one application to the other, it shouldn’t be difficult for them to do their work. With design patterns, it isn’t. “Oracle user experience patterns are the building blocks for the virtual world that ensure productivity, consistency and user satisfaction,” Hackman said. “They are built for the enterprise, but incorporate the best practices from across the virtual world. They empower productivity and facilitate social interaction. When you build with patterns, you get all the end-user benefits of less training / retraining from the finished product. You also get faster / cheaper development.” What’s coming? You can already access design patterns to help you build Dashboards with OBIEE here. And we promised you at the beginning that we had something in the pipeline on Fusion Applications design patterns. Look for the announcement about when they are available here on VoX.

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• Employee Engagement Q&A with John Brunswick

  - by Kellsey Ruppel

  As we are focusing this week on Employee Engagement, I recently sat down with industry expert and thought leader John Brunswick on the topic. Here is the Q&A dialogue we shared.  Q: How do you effectively engage employees to drive business value?A: Motivation, both extrinsic and intrinsic, combined with the relevancy of various channels to support it.  Beyond chaining business strategies like compensation models within an organization, engagement ultimately is most successful when driven by employee's motivations.  Business value derived from engagement through technical capabilities can be objectively measured through metrics like the rate and accuracy of problem solving for a given business function or frequency of innovation created.  Providing employees performing "knowledge work" with capabilities that allow them to perform work with a higher degree of accuracy in the same or ideally less time, adds value for that individual and in turn, drives their level of engagement to drive business value. Q: Organizations with high levels of employee engagement outperform the total stock market index by 22%. Can you comment on why you think this might be? A: Alignment through shared purpose.  Zappos is an excellent example of a culture that arguably has higher than average levels of employee engagement and it permeates every aspect of their organization – embodied externally through their customer experience.  I recently made my first purchase with them and it was obvious through their web experience, visual design, communication style, customer service and attention to detail down to green packaging, that they have an amazingly strong shared purpose.  The Zappos.com ‘About page’ outlines their "Family Core Values", the first three being "Deliver WOW Through Service, Embrace and Drive Change & Create Fun and A Little Weirdness" – all reflected externally in my interaction with them.  Strong shared purpose enables higher product and service experience, equating to a dedicated customer base, repeat purchases and expanded marketshare. Q: Have you seen any trends in the market regarding employee engagement? A: Some companies now see offering a form of social engagement similar to Facebook and LinkedIn as standard communication infrastructure like email or instant messaging.  Originally offered as standalone tools, the value is now seen when these capabilities are offered in an integrated fashion in the context of business entities.  An emerging area of focus is around employee activities related to their organization on external social platforms, implicitly creating external communities with employees acting on behalf of the brand and interacting with each other (e.g. Twitter).  Companies have reached a formal understand that this now established communication medium requires strategies allowing employees to engage.  I have personally met colleagues from Oracle, like Oracle User Experience Director Ultan O'Broin (@ultan), via Twitter before meeting first through internal channels. Q: Employee engagement is important, but what about engaging customers and partners? A: The last few years we have witnessed an interesting evolution from the novelty of self-service to expectations of "intelligent" self-service.  From a consumer standpoint, engagement can end up being a key differentiator, especially in mature markets.  Customers that perform some level of interaction with a brand develop greater affinity for the brand and have a greater probability of acting as an advocate.  As organizations move toward a model of deeper engagement, they must ensure that their business is positioned to support deeper relationships, offering potentially greater transparency. From a partner standpoint greater engagement can lead to new types of business opportunities, much in the way that Amazon.com offers a unified shopping experience that can potentially span various vendors.  This same model can be extended to blending services and product delivery models, based on a closeness not easily possible before increased capability of engagement mechanisms. Q: What types of solutions are available to successfully deliver employee engagement? A: Solutions enabling higher levels of engagement do so on the basis of relevancy.  This relevancy is generally supported by aspects of content management, social collaboration, business intelligence, portal and process management technologies.  These technologies can help deliver an experience tailored to a given role or process within an organization that applies equally to work that is structured or unstructured, appearing in the form of functionality as simple as an online employee directory search, knowledge communities supported by social collaboration, as well as more feature rich business intelligence dashboards and portals. Looking to learn more about how to effectively engage your employees? Check out this webcast, or read more from John Brunswick. 

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• Interview with Ronald Bradford about MySQL Connect

  - by Keith Larson

  Ronald Bradford,  an Oracle ACE Director has been busy working with  database consulting, book writing (EffectiveMySQL) while traveling and speaking around the world in support of MySQL. I was able to take some of his time to get an interview on this thoughts about theMySQL Connect conference. Keith Larson: What where your thoughts when you heard that Oracle was going to provide the community the MySQL Conference ?Ronald Bradford: Oracle has already been providing various different local community events including OTN Tech Days and  MySQL community days. These are great for local regions both in the US and abroad.  In previous years there has been an increase of content at Oracle Open World, however that benefits the Oracle community far more then the MySQL community.  It is good to see that Oracle is realizing the benefit in providing a large scale dedicated event for the MySQL community that includes speakers from the MySQL development teams, invested companies in the ecosystem and other community evangelists.I fully expect a successful event and look forward to hopefully seeing MySQL Connect at the upcoming Brazil and Japan OOW conferences and perhaps an event on the East Coast.Keith Larson: Since you are part of the content committee, what did you think of the submissions that were received during call for papers?Ronald Bradford: There was a large number of quality submissions to the number of available presentation sessions. As with the previous years as a committee member for the annual MySQL conference, there is always a large variety of common cornerstone MySQL features as well as new products and upcoming companies sharing their MySQL experiences. All of the usual major players in the ecosystem will in presenting at MySQL Connect including Facebook, Twitter, Yahoo, Continuent, Percona, Tokutek, Sphinx and Amazon to name a few.  This is ensuring the event will have a large number of quality speakers and a difficult time in choosing what to attend. Keith Larson: What sessions do you look forwarding to attending? Ronald Bradford: As with most quality conferences you can only be in one place at one time, so with multiple tracks per session it is always difficult to decide. The continued work and success with MySQL Cluster, and with a number of sessions I am sure will be popular. The features that interest me the most are around the optimizer, where there are several sessions on new features, and on the importance of backups. There are three presentations in this area to choose from.Keith Larson: Are you going to cover any of the content in your books at your MySQL Connect sessions?Ronald Bradford: I will be giving two presentations at MySQL Connect. The first will include the techniques available for creating better indexes where I will be touching on some aspects of the first Effective MySQL book on Optimizing SQL Statements.  In my second presentation from experiences of managing 500+ AWS MySQL instances, I will be touching on areas including SQL tuning, backup and recovery and scale out with replication.   These are the key topics of the initial books in the Effective MySQL series that focus on performance, scalability and business continuity.  The books however cover a far greater amount of detail then can be presented in a 1 hour session. Keith Larson: What features of MySQL 5.6 do you look forward to the most ?Ronald Bradford: I am very impressed with the optimizer trace feature. The ability to see exposed information is invaluable not just for MySQL 5.6, but to also apply information discerned for optimizing SQL statements in earlier versions of MySQL.  Not everybody understands that it is easy to deploy a MySQL 5.6 slave into an existing topology running an older version if MySQL for evaluation of many new features.  You can use the new mysqlbinlog streaming feature for duplicating master binary logs on an older version with a MySQL 5.6 slave.  The improvements in instrumentation in the Performance Schema are exciting.   However, as with my upcoming Replication Techniques in Depth title, that will be available for sale at MySQL Connect, there are numerous replication features, some long overdue with provide significant management benefits. Crash Save Slaves, Global transaction Identifiers (GTID)  and checksums just to mention a few.Keith Larson: You have been to numerous conferences, what would you recommend for people at the conference? Ronald Bradford: Make the time to meet and introduce yourself to the speakers that cover the topics that most interest you. The MySQL ecosystem has a very strong community.  The relationships you build with presenters, developers and architects in MySQL can be invaluable, however they are created over time. Get to know these people, interact with them over time.  This is the opportunity to learn more then just the content from a 1 hour session. Keith Larson: Any additional tips to handling the long hours ? Ronald Bradford: Conferences can be hard, especially with all the post event drinking.  This is a two day event and I am sure will include additional events on Friday and Saturday night so come well prepared, and leave work behind. Take the time to learn something new.   You can always catchup on sleep later. Keith Larson: Thank you so much for taking some time to do this I look forward to seeing you at the MySQL Connect conference.  Please stay tuned here for more updates on MySQL. 

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• Adventures in Windows 8: Understanding and debugging design time data in Expression Blend

  - by Laurent Bugnion

  One of my favorite features in Expression Blend is the ability to attach a Visual Studio debugger to Blend. First let’s start by answering the question: why exactly do you want to do that? Note: If you are familiar with the creation and usage of design time data, feel free to scroll down to the paragraph titled “When design time data fails”. Creating design time data for your app When a designer works on an app, he needs to see something to design. For “static” UI such as buttons, backgrounds, etc, the user interface elements are going to show up in Blend just fine. If however the data is fetched dynamically from a service (web, database, etc) or created dynamically, most probably Blend is going to show just an empty element. The classical way to design at that stage is to run the application, navigate to the screen that is under construction (which can involve delays, need to log in, etc…), to measure what is on the screen (colors, margins, width and height, etc) using various tools, going back to Blend, editing the properties of the elements, running again, etc. Obviously this is not ideal. The solution is to create design time data. For more information about the creation of design time data by mocking services, you can refer to two talks of mine “Deep dive MVVM” and “MVVM Applied From Silverlight to Windows Phone to Windows 8”. The source code for these talks is here and here. Design time data in MVVM Light One of the main reasons why I developed MVVM Light is to facilitate the creation of design time data. To illustrate this, let’s create a new MVVM Light application in Visual Studio. Install MVVM Light from here: http://mvvmlight.codeplex.com (use the MSI in the Download section). After installing, make sure to read the Readme that opens up in your favorite browser, you will need one more step to install the Project Templates. Start Visual Studio 2012. Create a new MvvmLight (Win8) app. Run the application. You will see a string showing “Welcome to MVVM Light”. In the Solution explorer, right click on MainPage.xaml and select Open in Blend. Now you should see “Welcome to MVVM Light [Design]” What happens here is that Expression Blend runs different code at design time than the application runs at runtime. To do this, we use design-time detection (as explained in a previous article) and use that information to initialize a different data service at design time. To understand this better, open the ViewModelLocator.cs file in the ViewModel folder and see how the DesignDataService is used at design time, while the DataService is used at runtime. In a real-life applicationm, DataService would be used to connect to a web service, for instance. When design time data fails Sometimes however, the creation of design time data fails. It can be very difficult to understand exactly what is happening. Expression Blend is not giving a lot of information about what happened. Thankfully, we can use a trick: Attaching a debugger to Expression Blend and debug the design time code. In WPF and Silverlight (including Windows Phone 7), you could simply attach the debugger to Blend.exe (using the “Managed (v4.5, v4.0) code” option even for Silverlight!!) In Windows 8 however, things are just a bit different. This is because the designer that renders the actual representation of the Windows 8 app runs in its own process. Let’s illustrate that: Open the file DesignDataService in the Design folder. Modify the GetData method to look like this: public void GetData(Action<DataItem, Exception> callback) { throw new Exception(); // Use this to create design time data var item = new DataItem("Welcome to MVVM Light [design]"); callback(item, null); } Go to Blend and build the application. The build succeeds, but now the page is empty. The creation of the design time data failed, but we don’t get a warning message. We need to investigate what’s wrong. Close MainPage.xaml Go to Visual Studio and select the menu Debug, Attach to Process. Update: Make sure that you select “Managed (v4.5, v4.0) code” in the “Attach to” field. Find the process named XDesProc.exe. You should have at least two, one for the Visual Studio 2012 designer surface, and one for Expression Blend. Unfortunately in this screen it is not obvious which is which. Let’s find out in the Task Manager. Press Ctrl-Alt-Del and select Task Manager Go to the Details tab and sort the processes by name. Find the one that says “Blend for Microsoft Visual Studio 2012 XAML UI Designer” and write down the process ID. Go back to the Attach to Process dialog in Visual Studio. sort the processes by ID and attach the debugger to the correct instance of XDesProc.exe. Open the MainViewModel (in the ViewModel folder) Place a breakpoint on the first line of the MainViewModel constructor. Go to Blend and open the MainPage.xaml again. At this point, the debugger breaks in Visual Studio and you can execute your code step by step. Simply step inside the dataservice call, and find the exception that you had placed there. Visual Studio gives you additional information which helps you to solve the issue. More info and Conclusion I want to thank the amazing people on the Expression Blend team for being very fast in guiding me in that matter and encouraging me to blog about it. More information about the XDesProc.exe process can be found here. I had to work on a Windows 8 app for a few days without design time data because of an Exception thrown somewhere in the code, and it was really painful. With the debugger, finding the issue was a simple matter of stepping into the code until it threw the exception.   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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• Dependency Injection with Spring/Junit/JPA

  - by Steve

  I'm trying to create JUnit tests for my JPA DAO classes, using Spring 2.5.6 and JUnit 4.8.1. My test case looks like this: @RunWith(SpringJUnit4ClassRunner.class) @ContextConfiguration(locations={"classpath:config/jpaDaoTestsConfig.xml"} ) public class MenuItem_Junit4_JPATest extends BaseJPATestCase { private ApplicationContext context; private InputStream dataInputStream; private IDataSet dataSet; @Resource private IMenuItemDao menuItemDao; @Test public void testFindAll() throws Exception { assertEquals(272, menuItemDao.findAll().size()); } ... Other test methods ommitted for brevity ... } I have the following in my jpaDaoTestsConfig.xml: <?xml version="1.0" encoding="UTF-8"?> <beans xmlns="http://www.springframework.org/schema/beans" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:p="http://www.springframework.org/schema/p" xmlns:tx="http://www.springframework.org/schema/tx" xsi:schemaLocation="http://www.springframework.org/schema/beans http://www.springframework.org/schema/beans/spring-beans.xsd http://www.springframework.org/schema/tx http://www.springframework.org/schema/tx/spring-tx.xsd"> <!-- uses the persistence unit defined in the META-INF/persistence.xml JPA configuration file --> <bean id="entityManagerFactory" class="org.springframework.orm.jpa.LocalEntityManagerFactoryBean"> <property name="persistenceUnitName" value="CONOPS_PU" /> </bean> <bean id="groupDao" class="mil.navy.ndms.conops.common.dao.impl.jpa.GroupDao" lazy-init="true" /> <bean id="permissionDao" class="mil.navy.ndms.conops.common.dao.impl.jpa.PermissionDao" lazy-init="true" /> <bean id="applicationUserDao" class="mil.navy.ndms.conops.common.dao.impl.jpa.ApplicationUserDao" lazy-init="true" /> <bean id="conopsUserDao" class="mil.navy.ndms.conops.common.dao.impl.jpa.ConopsUserDao" lazy-init="true" /> <bean id="menuItemDao" class="mil.navy.ndms.conops.common.dao.impl.jpa.MenuItemDao" lazy-init="true" /> <!-- enables interpretation of the @Required annotation to ensure that dependency injection actually occures --> <bean class="org.springframework.beans.factory.annotation.RequiredAnnotationBeanPostProcessor"/> <!-- enables interpretation of the @PersistenceUnit/@PersistenceContext annotations providing convenient access to EntityManagerFactory/EntityManager --> <bean class="org.springframework.orm.jpa.support.PersistenceAnnotationBeanPostProcessor"/> <!-- transaction manager for use with a single JPA EntityManagerFactory for transactional data access to a single datasource --> <bean id="jpaTransactionManager" class="org.springframework.orm.jpa.JpaTransactionManager"> <property name="entityManagerFactory" ref="entityManagerFactory"/> </bean> <!-- enables interpretation of the @Transactional annotation for declerative transaction managment using the specified JpaTransactionManager --> <tx:annotation-driven transaction-manager="jpaTransactionManager" proxy-target-class="false"/> </beans> Now, when I try to run this, I get the following: SEVERE: Caught exception while allowing TestExecutionListener [org.springframework.test.context.support.DependencyInjectionTestExecutionListener@fa60fa6] to prepare test instance [null(mil.navy.ndms.conops.common.dao.impl.MenuItem_Junit4_JPATest)] org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'mil.navy.ndms.conops.common.dao.impl.MenuItem_Junit4_JPATest': Injection of resource fields failed; nested exception is java.lang.IllegalStateException: Specified field type [interface javax.persistence.EntityManagerFactory] is incompatible with resource type [javax.persistence.EntityManager] at org.springframework.context.annotation.CommonAnnotationBeanPostProcessor.postProcessAfterInstantiation(CommonAnnotationBeanPostProcessor.java:292) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.populateBean(AbstractAutowireCapableBeanFactory.java:959) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireBeanProperties(AbstractAutowireCapableBeanFactory.java:329) at org.springframework.test.context.support.DependencyInjectionTestExecutionListener.injectDependencies(DependencyInjectionTestExecutionListener.java:110) at org.springframework.test.context.support.DependencyInjectionTestExecutionListener.prepareTestInstance(DependencyInjectionTestExecutionListener.java:75) at org.springframework.test.context.TestContextManager.prepareTestInstance(TestContextManager.java:255) at org.springframework.test.context.junit4.SpringJUnit4ClassRunner.createTest(SpringJUnit4ClassRunner.java:93) at org.springframework.test.context.junit4.SpringJUnit4ClassRunner.invokeTestMethod(SpringJUnit4ClassRunner.java:130) at org.junit.internal.runners.JUnit4ClassRunner.runMethods(JUnit4ClassRunner.java:61) at org.junit.internal.runners.JUnit4ClassRunner$1.run(JUnit4ClassRunner.java:54) at org.junit.internal.runners.ClassRoadie.runUnprotected(ClassRoadie.java:34) at org.junit.internal.runners.ClassRoadie.runProtected(ClassRoadie.java:44) at org.junit.internal.runners.JUnit4ClassRunner.run(JUnit4ClassRunner.java:52) at org.eclipse.jdt.internal.junit4.runner.JUnit4TestReference.run(JUnit4TestReference.java:45) at org.eclipse.jdt.internal.junit.runner.TestExecution.run(TestExecution.java:38) at org.eclipse.jdt.internal.junit.runner.RemoteTestRunner.runTests(RemoteTestRunner.java:460) at org.eclipse.jdt.internal.junit.runner.RemoteTestRunner.runTests(RemoteTestRunner.java:673) at org.eclipse.jdt.internal.junit.runner.RemoteTestRunner.run(RemoteTestRunner.java:386) at org.eclipse.jdt.internal.junit.runner.RemoteTestRunner.main(RemoteTestRunner.java:196) Caused by: java.lang.IllegalStateException: Specified field type [interface javax.persistence.EntityManagerFactory] is incompatible with resource type [javax.persistence.EntityManager] at org.springframework.beans.factory.annotation.InjectionMetadata$InjectedElement.checkResourceType(InjectionMetadata.java:159) at org.springframework.orm.jpa.support.PersistenceAnnotationBeanPostProcessor$PersistenceElement.(PersistenceAnnotationBeanPostProcessor.java:559) at org.springframework.orm.jpa.support.PersistenceAnnotationBeanPostProcessor$1.doWith(PersistenceAnnotationBeanPostProcessor.java:359) at org.springframework.util.ReflectionUtils.doWithFields(ReflectionUtils.java:492) at org.springframework.util.ReflectionUtils.doWithFields(ReflectionUtils.java:469) at org.springframework.orm.jpa.support.PersistenceAnnotationBeanPostProcessor.findPersistenceMetadata(PersistenceAnnotationBeanPostProcessor.java:351) at org.springframework.orm.jpa.support.PersistenceAnnotationBeanPostProcessor.postProcessMergedBeanDefinition(PersistenceAnnotationBeanPostProcessor.java:296) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.applyMergedBeanDefinitionPostProcessors(AbstractAutowireCapableBeanFactory.java:745) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:448) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory$1.run(AbstractAutowireCapableBeanFactory.java:409) at java.security.AccessController.doPrivileged(AccessController.java:219) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:380) at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:264) at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:221) at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:261) at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:185) at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:168) at org.springframework.context.annotation.CommonAnnotationBeanPostProcessor.autowireResource(CommonAnnotationBeanPostProcessor.java:435) at org.springframework.context.annotation.CommonAnnotationBeanPostProcessor.getResource(CommonAnnotationBeanPostProcessor.java:409) at org.springframework.context.annotation.CommonAnnotationBeanPostProcessor$ResourceElement.getResourceToInject(CommonAnnotationBeanPostProcessor.java:537) at org.springframework.beans.factory.annotation.InjectionMetadata$InjectedElement.inject(InjectionMetadata.java:180) at org.springframework.beans.factory.annotation.InjectionMetadata.injectFields(InjectionMetadata.java:105) at org.springframework.context.annotation.CommonAnnotationBeanPostProcessor.postProcessAfterInstantiation(CommonAnnotationBeanPostProcessor.java:289) ... 18 more It seems to be telling me that its attempting to store an EntityManager object into an EntityManagerFactory field, but I don't understand how or why. My DAO classes accept both an EntityManager and EntityManagerFactory via the @PersistenceContext attribute, and they work find if I load them up and run them without the @ContextConfiguration attribute (i.e. if I just use the XmlApplcationContext to load the DAO and the EntityManagerFactory directly in setUp ()). Any insights would be appreciated. Thanks. --Steve

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