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• Installing 13.04 on an EFI partition - Share with Windows 8?

  - by mengelkoch

  Information I've found here suggests that for my system, I need to install 13.04 into an EFI-type partition, since it needs to boot as UEFI. I also understand it is advisable to have only ONE EFI partition on the disk; I've read here that it is OK for Ubuntu and Windows to share the same partition (please confirm). When I try to install into the existing EFI drive, I get the message "No root file system is defined. Please correct from partitioning menu." Do I change the EFI boot partition to another type? Doesn't that defeat the purpose? If I change it to Ext4 Journaling File System, I am given the opportunity to define the '/' Mount point. I haven't proceeded beyond this point for fear I am going to destroy Windows 8 by altering this partition. BTW, I created three partitions in Windows before installing, per the helpful response to my previous question. But if I try to install into the partition I created for Ubuntu, I get the "No root file system..." error again.

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• Keep cube spinning after fling

  - by Zero

  So I've been trying to get started with game development for Android using Unity3D. For my first project I've made a simple cube that you can spin using touch. For that I have the following code: using UnityEngine; using System.Collections; public class TouchScript : MonoBehaviour { float speed = 0.4f; bool canRotate = false; Transform cachedTransform; public bool CanRotate { get { return canRotate; } private set { canRotate = value; } } void Start () { // Make reference to transform cachedTransform = transform; } // Update is called once per frame void Update () { if (Input.touchCount > 0) { Touch touch = Input.GetTouch (0); // Switch through touch events switch (Input.GetTouch (0).phase) { case TouchPhase.Began: if (VerifyTouch (touch)) CanRotate = true; break; case TouchPhase.Moved: if (CanRotate) RotateObject (touch); break; case TouchPhase.Ended: CanRotate = false; break; } } } bool VerifyTouch (Touch touch) { Ray ray = Camera.main.ScreenPointToRay (touch.position); RaycastHit hit; // Check if there is a collider attached already, otherwise add one on the fly if (collider == null) gameObject.AddComponent (typeof(BoxCollider)); if (Physics.Raycast (ray, out hit)) { if (hit.collider.gameObject == this.gameObject) return true; } return false; } void RotateObject (Touch touch) { cachedTransform.Rotate (new Vector3 (touch.deltaPosition.y, -touch.deltaPosition.x, 0) * speed, Space.World); } } The above code works fine. However, I'm wondering how I can keep the cube spinning after the user lifts his finger. The user should be able to "fling" the cube, which would keep spinning and after a while would slowly come to a stop due to drag. Should I do this using AddForce or something? I'm really new to this stuff so I'd like it if you guys could point me in the right direction here :) .

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• How do Unity 12.04/Compiz bindings really work?

  - by Daniel

  There is a bewildering array of places to set bindings, all inconsistent with one another. E.g. in Unity's System Settings having the Ctrl-key highlight the mouse position is an on/off choice. I like the feature, but not on such a prominent key where I keep activating it accidentally. The keyboard shortcuts allow only one binding per command, where I might like a convenient one on the external keyboard and an emergency alternative for when I'm on the road. Keyboard custom shortcuts has a nice interface, but allows only key bindings — besides it doesn't seem to work for me. So I activated CCSM Commands. There I have the choice of key-, mouse- and/or edge bindings. Whereas some places in CCSM offers only one or two of these binding possibilities, randomly at the whim of the programmer. I have not found a way to differentiate a mouse-drag from a click. E.g. I want <SuperMouse1-drag anywhere on a window to move it, while if I don't drag, it should be raise-lower. On the title bar I want the same without needing the <Super key. Now I find raise-lower only in System Settings where I can't assign a mouse binding. If therefore in CCSM I fallback to only lower and put move on the same binding, the window already gets lowered on mouse down, and I can then invisibly move it. Very useful! I have <Altasciicircum get in the way of an Emacs binding, with some to me useless popup overlay. I can find it nowhere, so I can't turn it off. So how can I go without these frontends until they have matured, and instruct Compiz directly, for example in the way Emacs or Sawfish have keymaps, and separate ones for each context, with inheritance?

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• 12.10 Wireless networking

  - by user108594

  I downloaded ubuntu 12.10 using WUBI and cannot connect to the internet. I removed it and downloaded ubuntu 12.04 still cannot connect. This I assume rules out the program being the problem. I reinstalled 12.10. When loaded I get the same message W/red (x) stating Internet not connected. I went to the Settings drop down box and it does not reveal the network list but (enable networking has a ck mark). Am running a HP Laptop with a w/7/64 OS that has a kill switch that indicates (orangeno connection) I downloaded 12.10 on my desktop (on the same network) and everything OK. I tried to follow the instructions in the help menu but got lost and confused . Sincerely Dan Additional Info per request Broadcom 802.11b/g Wlan Internal pc [hp laptop] P.S. I've been out of town for about a month. TKS for your gitback I did install 12.10 via cd and everything ok,but retried alongside 7 and unable to connect to internet,also took laptop and hard wired using ethernet cable and everything ok. stumped again and running out of ideas!!!

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• Is browser and bot whitelisting a practical approach?

  - by Sn3akyP3t3

  With blacklisting it takes plenty of time to monitor events to uncover undesirable behavior and then taking corrective action. I would like to avoid that daily drudgery if possible. I'm thinking whitelisting would be the answer, but I'm unsure if that is a wise approach due to the nature of deny all, allow only a few. Eventually someone out there will be blocked unintentionally is my fear. Even so, whitelisting would also block plenty of undesired traffic to pay per use items such as the Google Custom Search API as well as preserve bandwidth and my sanity. I'm not running Apache, but the idea would be the same I'm assuming. I would essentially be depending on the User Agent identifier to determine who is allowed to visit. I've tried to take into account for accessibility because some web browsers are more geared for those with disabilities although I'm not aware of any specific ones at the moment. The need to not depend on whitelisting alone to keep the site away from harm is fully understood. Other means to protect the site still need to be in place. I intend to have a honeypot, checkbox CAPTCHA, use of OWASP ESAPI, and blacklisting previous known bad IP addresses.

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• Creating Ubuntu Browser App Frames

  - by user73006

  After watching the video i am inspired to create one browser but stuck at one place, could you please help me with this. Requirement = - Like you displayed in your Video i wan create Multiple Buttons in my Toolbar which will open Second ToolBar or Popup Window. - From that Pop Window i wanted to Select Specific Button Which will open My Required Browser. Question - - As displayed in your Video i create new BUtton and If i try to open new link using that it works but now i want to display tool bar or Popup window once any one click on that button, how can i do that.The Second Tool Bar Need to be Activated only after clicking on that button. Things i Tried - - As per my understanding i create Second Toolbar and on that tool bar i have created Button, now i wan know how do i link that tool bar with my Browser Toolbar button. - I tried that by passing Signal Property in Second Toolbar in Quickly but something is missing. MY Code class TvbrowserWindow(Window): gtype_name = "TvbrowserWindow" def finish_initializing(self, builder): # pylint: disable=E1002 """Set up the main window""" super(TvbrowserWindow, self).finish_initializing(builder) self.AboutDialog = AboutTvbrowserDialog self.PreferencesDialog = PreferencesTvbrowserDialog # Code for other initialization actions should be added here. self.refreshbutton=self.builder.get_object("refreshbutton") self.SONY=self.builder.get_object("SONY") self.urlentry=self.builder.get_object("urlentry") self.scrolledwindow1=self.builder.get_object("scrolledwindow1") self.webview = WebKit.WebView() self.scrolledwindow1.add(self.webview) self.webview.show() def on_refreshbutton_clicked(self, widget): print "refresh" def on_urlentry_activate(self, widget): url = widget.get_text() print url self.webview.open(url)

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• What term is used to describe running frequent batch jobs to emulate near real time

  - by Steven Tolkin

  Suppose users of application A want to see the data updated by application B as frequently as possible. Unfortunately app A or app B cannot use message queues, and they cannot share a database. So app B writes a file, and a batch job periodically checks to see if the file is there, and if load loads it into app A. Is there a name for this concept? A very explicit and geeky description: "running very frequent batch jobs in a tight loop to emulate near real time". This concept is similar to "polling". However polling has the connotation of being very frequent, multiple times per second, whereas the most often you would run a batch job would be every few minutes. A related question -- what is the tightest loop that is reasonable. Is it 1 minute of 5 minutes or ...? Recall that the batch jobs are started by a batch job scheduler (e.g. Autosys, Control M, CA ESP, Spring Batch etc.) and so running a job too frequently would causes overhead and clutter.

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• What are the most necessary non-language specific things a programmer needs to know?

  - by Josh

  I've been thinking about this a lot lately. Right now I work at a little web company, am almost done with school, and have written an iPhone app, but I'm not sure what else I need to focus my learning energies on. I've decided I want to do software programming, so I've been actively reading everything I can get my hands on that deals with Objective-C / C++ (Cocoa, OpenGL, etc). But those are not the things I'm talking about. I know I need to "master" a language or two. What I'm talking about are the other "things". Things such as learning and using source control, design patterns, etc. What thing (or things, just one per response), would you say I should concurrently be focusing on? You can consider in your answer that I'm wanting to do the aforementioned career path, but you don't have to. I just want a nice list of things to research, and actually use in my career. Also, can someone help me with tagging this? I'm not sure what exactly would be a good tag for such a question.

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• How to optimize calls to multiple APIs at once and return as one set?

  - by Martin

  I have a web app that searches across 2 APIs right now. I have my own Restful web service that I call, and it does all the work on the backend to asynchronously call the 2 APIs and concatenate them into one result set for my web app to use. I want to scale this out and add as many other APIs as I can (currently looking at about 10 more). But as I add APIs, the call to my service gets (potentially) slower and more complex. How do I handle one API not responding ... and other issues that arise? What would be the best way to approach this? Should I create a service call for each API, that way each one is independent and not coupled to all the other calls? Is there a way on the backend to handle the multiple API calls without all the extra complexity it adds? If I go the route of a service call per API, now my client code gets more complex (and I have a lot of clients)? And it's more work for the client, and since I have mobile apps, it will cost the client more data usage. If I go one service call, is there a way to set up some sort of connection so I can return data as I get it, in case one service call hangs?

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• For a large website developed in PHP, is it necessary to have a framework?

  - by Martin

  I am wondering if it is necessary to have a framework or if it is a must-have if I plan to make a large website. Large website could mean a lot of things: in other words, multiple dynamic web pages (40-50 dynamic pages, mysql content) and a lot of visitors (+- a million hits per month). The site will be hosted in a dedicated server environment. I know that it could simplify coding for a developer team, that it includes libraries and a lot of advantages. But I just feel that I don't need that. I think that learning how it works, managing it and installing it would take more time and I could use that time to code. I write PHP the simplest way I could (with performance in mind) and I try to reuse my code/functions/classes most of the time and I make sure that if another developer joins the team, that he won't be lost in the code. I am also planning to use MemCached or another Cache for PHP. As I said, the site will be hosted in a dedicated server environment but will be entirely managed by the hosting company. I am pretty sure the control panel for me to control the basic stuff will be Cpanel. For a developer like me that only knows PHP, Javascript, HTML, CSS, MYSQL and really basic server management, I feel that it seems to complicated to have a framework. Am I wrong? Is it worth the time to learn all about it? Thank you for your opinions and suggestions.

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• Should I sell video tutorials on my own or via publishers like lynda.com? [closed]

  - by Derfder

  I am asking this because I am deciding between two models right now. One way is to create video tutorials on my own (make some short free videos and long pay per download/stream videos) or sell them to lynda.com or tutsplus. The 2nd way is easier, because they will do all the boring business stuff, will host the files to download etc. In that case, everything I need is a good microphone and obey their guidelines. On the other side if I do it on my own, I have to do all the unwanted business stuff, pay the server and other stuff. This is quite a big downside, however, I will have all the videos under my control in the future. I know that lynda.com has bigger attention and marketing that I am capable, but if you take e.g. phpvideotutrials.com (r.i.p ;), I think Leigh was very successful with relatively small budget. The interesting question will be the cost or how much will they pay me. Would it be less than if I sell it myself+monthly server hosting+other expenses? Any advice from people who actively sell their videos to some companies or do it on they own is highly appreciated.

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• How to highlight non-rectengular hotspots?

  - by HuseyinUslu

  So my question is highly related to Creating non-rectangular hotspots and detecting clicks. Yet again, I've irregular hot-spots (think the game Risk). So basically, we can detect clicks on these hot-spots easily using color key mapping as discussed in above question which I don't have any problems implementing (which is also covered here in details). The problem is about highlighting these irreguar hotspots. So let me explain the question a bit more - the above color key mapping guide uses this as a world map; then the author color-maps the imaginary countries; which we can now detect the country the pointer is over. In the same article author mentions outlining countries on mouse-over; though to get the effect, he creates unique border assets for each country - like; So for the game I'm working on I'm using the same color-key mapping idea to detect hot-spots, but I didn't like the way of highlighting hot-spots. Coloring all the hot-spots is already a great work for me - as I've 25+ hot-spots for each map - further more the need to have 25 unique border/highlight asset per hot-spot doesn't sound right. Anyone have a better idea/suggestion on highlighting these hot-spots?

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• Listing Desktop Apps in the Windows 8 Store

  - by David Paquette

  So it looks like Microsoft will be allowing publishers to list their desktop apps in the Windows 8 Store.  As per the developer agreement: b. Desktop App Submission. You may submit an app description for one or more desktop apps to the Windows Store. Notwithstanding anything else in this agreement, you understand that Microsoft will not offer any desktop apps through the Store and only Windows Store apps are made available through the Windows Store. Microsoft may, but is not required to, list the desktop app in the Windows Store together with a link you provide, to a website where users can acquire the app. You are solely responsible and agree to maintain that website and provide an updated link to Microsoft if the url changes. Desktop apps are any apps built using APIs other than the APIs for Windows Store apps that run on Windows 8. As the agreement states, Microsoft will not distribute desktop apps through the store, but they will provide a link to a website where users can download your desktop app.  If nothing else, it is a great way to advertise your app.  Hopefully this doesn’t cause any confusion with consumers.  Will end users understand why some apps install automatically while others just send you to a website?

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• How to handle the different frame rate on different devices?

  - by Fenwick

  I am not quite sure how frame per second works on a web page. I have a Canvas game that involves in moving an image from point A to B, and measuring the time elapsed. The code can be as simple as: var timeStamp = Date.now(); function update(){ obj.y += obj.speed; text = "Time: "+ (Date.now() - timeStamp) + "ms"; } The function update() is called every frame. The problem is that the time elapsed is different from device to device. It is pretty short on my PC, but get longer on my iPad, and is much longer on my cell phone. I thought it is because the FPS is smaller on mobile devices, so instead of calling update() every frame, I call it every 1ms by using a setInterval. But this does not solve the problem. In my understanding, the function for setInterval is invoked based on the increment in system time, other than frame rate, so it should fix the problem. Am I missing anything here? If the setInterval function is called based on FPS, is there any way to get around with the FPS difference across devices? On a side note, I have sort of a "water simulator" on the same canvas. It involves in redrawing about 60 objects which can be 600x600 pixels for every frame, so it could be a frame rate killer. I am using Phaser.js but not really using much of its functionalities, if that helps.

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• Is Apple getting out of the general purpose development platform business?

  - by Charles E. Grant

  I've been doing general ANSI C/Console C++/Java/Web development on Mac hardware for about ten years. I make no claims of objective superiority over other platforms, it just satisfies my personal tastes. With the success of the iPhone and the related App store there was some speculation that Apple would get out of the general purpose computer market, and become a closed software ecosystem, focusing on consumer appliances. I pooh-poohed the speculation at the time, but this week Apple announced that a) they were opening an App store for the Mac, b) Java applications would not be eligible for the App store, c) the Apple JVM was being deprecated and might not be available for future releases of OS X. I'm not a Java developer per se, but I work in a research lab that occasionally writes Java applications, and also depends on tools written Java. This has the potential to be a huge pain in the butt for us. As of now, there is no other JVM for OS X that we can point our end users to. Soy Latte and OpenJDK might be appropriate for developers, but the complexity of the installation makes them inappropriate for end users. Eventually I expect Oracle/SUN will produce a replacement JVM for OS X. More worrisome to me is that Apple used to specifically advertise that it was an excellent platform for scientific development, because they supported all major language platforms. Is the deprecation of their JVM a sign that this market no longer interests them?

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• 3 column layout with css display table, with first row having multiple rows?

  - by Damainman

  I am working on a new website which: Has 3 columns - Each Column being a cell First column has 3 rows (Logo, Nav, icons) - Has a Div with display: table which wraps arround 3 divs with display:table-row. Other two columns only have 1 row. With the middle column being the content area. However since this is my first time using display:table, I am running into some things that aren't so clear to me. I was trying to avoid floating divs. If I need multiple rows with one cell in each row per column, do I embed each cell in a row or just create each row and not declare cells. I understand that browsers automatically create the missing elements but I want to make sure I do this properly to avoid any side effects that might occur due to the browser automatically creating the missing elements. Edit: I think my brain is just over worked, I guess I can accomplish this by just using 3 divs in the first column instead of using a nested table div with the rows. This just popped into my head.

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• My first blog post…

  - by steveh99999

  I’ve been meaning to start a blog for a while now, (OK, for several years…..) - finally now, here it begins First post, something really simple but, a wise-man once told me about the best way to improve SQL server performance. Store Less Data. That's it.. that's all there is to it... Over the years, I've seen the following :- -  a 200Gb database which held 3 days data. Once business requirements changed, we were able to hold only 1 days data in this database. -  a table developed by DBAs to hold application table cardinality information - that information was collected at 2 hour intervals every day for 7 years ! After 7 years the DBA space-info table had become the largest table in the database - 60 million rows !  It was a simple change to remove alot of the historical intra-day data and change the schedule to run only once per evening. Suddenly that table held 6 million rows instead of 60 million.... - lots of backup and restore history held in msdb. See this post by Brent Ozar for more details on this issue. Imagine how much faster the backups, DBCC Checks and reindexes ran when the above 3 changes were implemented ?   How often do you review your big databases \ tables to see if you’re actually holding only data that is really required by the business ?

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• Encapsulating code in F# (Part 2)

  - by MarkPearl

  In part one of this series I showed an example of encapsulation within a local definition. This is useful to know so that you are aware of the scope of value holders etc. but what I am more interested in is encapsulation with regards to generating useful F# code libraries in .Net, this is done by using Namespaces and Modules. Lets have a look at some C# code first… using System; namespace EncapsulationNS { public class EncapsulationCLS { public static void TestMethod() { Console.WriteLine("Hello"); } } } Pretty simple stuff… now the F# equivalent…. namespace EncapsulationNS module EncapsulationMDL = let TestFunction = System.Console.WriteLine("Hello") ()   Even easier… lets look at some specifics about F# namespaces… Namespaces are open. meaning you can have multiple source files and assemblies can contribute to the same namespace. So, Namespaces are a great way to group modules together, so the question needs to be asked, what role do modules play. For me, the F# module is in many ways similar to the vb6 days of modules. In vb6 modules were separate files and simply allowed us to group certain methods together. I find it easier to visualize F# modules this way than to compare them to the C# classes. However that being said one is not restricted to one module per file – there is flexibility to have multiple modules in one code file however with my limited F# experience I would still recommend using the file as the standard level of separating modules as it is very easy to then find your way around a solution. An important note about interop with F# and other .Net languages. I wrote a blog post a while back about a very basic F# to C# interop. If I were to reference an F# library in a C# project (for instance ‘TestFunction’), in C# it would show this method as a static method call, meaning I would not have to instantiate an instance of the module.

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• C# find a value from an object column using a string from another column

  - by Graham

  I have 2 list in foreach loops.. I currently use a 'switch' statement on the m.columnname and then assign the value of that column to another var map as per below.. If m.columnname = 'DocHeading' then v.docheading is assigned to map.value.. There will always be a match on m.columnname to a column in the var v. is there a way to get the value from the var v using the string from m.columnname? The reason is that the users will want to add and change column names and I dont want to have to change this code all the time.. Hope this makes sense List spreadMapping = new List(); foreach (var m in mappings) { foreach (var v in hvalues) { SpreadMappings map = new SpreadMappings(); switch (m.ColumnName) { case “DocHeading”: map.ColumnX = m.ColumnX; map.ColumnY = m.ColumnY; map.ColumnValue = v.DocHeading; map.ColumnName = m.ColumnName; map.ColumnId = v.Id; map.ColumnSheetName = sheetName; spreadMapping.Add(map); break;

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• Is Akka a good solution for a concurrent pipeline/workflow problem?

  - by herpylderp

  Disclaimer: I am brand new to Akka and the concept of Actors/Event-Driven Architectures in general. I have to implement a fairly complex problem where users can configure a "concurrent pipeline": Pipeline: consists of 1+ Stages; all Stages execute sequentially Stage: consists of 1+ Tasks; all Tasks execute in parallel Task: essentially a Java Runnable As you can see above, a Task is a Runnable that does some unit of work. Tasks are organized into Stages, which execute their Tasks in parallel. Stages are organized into the Pipeline, which executes its Stages sequentially. Hence if a user specifies the following Pipeline: CrossTheRoadSafelyPipeline Stage 1: Look Left Task 1: Turn your head to the left and look for cars Task 2: Listen for cars Stage 2: Look right Task 1: Turn your head to the right and look for cars Task 2: Listen for cars Then, Stage 1 will execute, and then Stage 2 will execute. However, while each Stage is executing, it's individual Tasks are executing in parallel/at the same time. In reality Pipelines will become very complicated, and with hundreds of Stages, dozens of Tasks per Stage (again, executing at the same time). To implement this Pipeline I can only think of several solutions: ESB/Apache Camel Guava Event Bus Java 5 Concurrency Actors/Akka Camel doesn't seem right because its core competency is integration not synchrony and orchestration across worker threads. Guava is great, but this doesn't really feel like a subscriber/publisher-type of problem. And Java 5 Concurrency (ExecutorService, etc.) just feels too low-level and painful. So I ask: is Akka a strong candidate for this type of problem? If so, how? If not, then why, and what is a good candidate?

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• Trouble Installing Codecs libx264 AND libmp3lame

  - by user10762

  I am trying to use OpenShot for movie making. My ideal situation is to encode for the web HD, 30 Frames Per Second, to YouTube. This works out great as OpenShot has a setting for this. The problem is when i go to use it I get: "The following formats/codecs are missing from your system: libx264 libmp3lame You will not be able to use the selected export profile. You will need to install the missing formats/codecs or choose a different export profile." I have tried using Synaptic Package Manager and I think I am installing the right "plugins/codecs" yet to no avail or success. I used the instructions found here to remedy: https://answers.launchpad.net/openshot/+faq/1040 I know this impacts OTHER video editing software (in other words it is not specific just to OpenShot). They give the same type of error message when i try to use their presets as well. So in a word "Help!"... Any info is much appreciated!!! PS - If you know of a BETTER way to do this (another software) that is appreciated too! :-D

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• Google penalty recovery

  - by sajeev

  I have a site, which is a spiritual site and has nothing to do with commercial or business thing. It was in the first page with the keyword RADHANATH SWAMI. Then suddenly, in sep'13, the site went out from google search. When I checked my WebmasterTools, I saw that there were 40,000 backlinks from a site named http://freeguestbooks.net. But manual action section in WebmasterToolssaid "No Manual webspam actions found" and till date, it shows the same. Then I contacted the webmaster of freeguestbooks.net and requested him to remove the 40K odd backlinks and he very kindly removed it. The WebmasterTools now shows 21,777 backlinks from this site. But since 2 months, the decrease rate of these backlinks is very slow, almost zero. Again, I had contacted the webmaster of freeguestbooks.net and he confirmed that there are no backlinks pointing to his site. I am also told that my anchor text is over-optimised... Total backlinks to my site as per WebmasterTools is only 24,937 out of which 21,777 are the links from freeguestbooks.net as shown in WebmasterTools. Could an expert suggest a way out to get back into google.... Sajeev, India

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• Using a CDN for CMS software (multiple sites)

  - by SmokeyPHP

  I'm currently researching ideas for the media management side of a CMS I'm writing. I was looking at having images served from a CDN which is fine on a single site, but I want all sites that run the CMS to make use of a CDN (which will most likely be a custom developed one, rather than a third party service like S3). My main question is: Is a multi-site CDN a good idea? I can't think of a downside, but have probably missed something - obviously they won't share the same folder, as I invisage the requests to be css.cdnsite.com/example.com/style.css or something along those lines. Having multiple sites in the same place will obviously make it easier for us to manage, as well as being cheaper, but then I wonder if it'll be worth it... Long story short: How should the CMS handle user uploaded media (separate installations) Just keep a local copy of all assets and serve them from the same site, like in days of yore? Keep a local copy, force site to use www. and have CDN subdomains per site? Or use a single separate CDN for all sites? Apologies for the length of this question, not sure if this should be multiple questions or not, as all parts are kind of related and could affect each other.

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• Improved Customer Experience, but at what Cost? See the DELL Computer experience with RTD

  - by Richard Lefebvre

  We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits? That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction. What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Video link By Tony Berk on Nov 15, 2012

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• Dynamic Query Generation : suggestion for better approaches

  - by Gaurav Parmar

  I am currently designing a functionality in my Web Application where the verified user of the application can execute queries which he wishes to from the predefined set of queries with where clause varying as per user's choice. For example,Table ABC contains the following Template query called SecretReport "Select def as FOO, ghi as BAR from MNO where " SecretReport can have parameters XYZ, ILP. Again XYZ can have values as 1,2 and ILP can have 3,4 so if the user chooses ILP=3, he will get the result of the following query on his screen "Select def as FOO, ghi as BAR from MNO where ILP=3" Again the user is allowed permutations of XYZ / ILP My initial thought is that User will be shown a list of Report names and each report will have parameters and corresponding values. But this approach although technically simple does not appear intuitive. I would like to extend this functionality to a more generic level. Such that the user can choose a table and query based on his requirements. Of course we do not want the end user to take complete control of DB. But only tables and fields that are relevant to him. At present we are defining what is relevant in the code. But I want the Admin to take over this functionality such that he can decide what is relevant and expose the same to the user. On user's side it should be intuitive what is available to him and what queries he can form. Please share your thoughts what is the most user friendly way to provide this feature to the end user.

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