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  • tar gzip slowing down server

    - by Josir
    I have a backup script that: compress some files generate md5 copy the compressed file to another server. the other server finishes comparing MD5 (to find copy errors). Here it's the core script: nice -n 15 tar -czvf $BKP $PATH_BKP/*.* \ | xargs -I '{}' sh -c "test -f '{}' && md5sum '{}'" \ | tee $MD5 scp -l 80000 $BKP $SCP_BKP scp $MD5 $SCP_BKP This routine got CPU at 90% at gzip routine, slowing down the production server. I tried to add a nice -n 15 but server still hangs. I've already read 1 but the conversation didn't help me. What is the best approach to solve this issue ? I am open to new architectures/solutions :)

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  • SQL SERVER – Four Posts on Removing the Bookmark Lookup – Key Lookup

    - by pinaldave
    In recent times I have observed that not many people have proper understanding of what is bookmark lookup or key lookup. Increasing numbers of the questions tells me that this is something developers are encountering every single day but have no idea how to deal with it. I have previously written three articles on this subject. I want to point all of you looking for further information on the same post. SQL SERVER – Query Optimization – Remove Bookmark Lookup – Remove RID Lookup – Remove Key Lookup SQL SERVER – Query Optimization – Remove Bookmark Lookup – Remove RID Lookup – Remove Key Lookup – Part 2 SQL SERVER – Query Optimization – Remove Bookmark Lookup – Remove RID Lookup – Remove Key Lookup – Part 3 SQL SERVER – Interesting Observation – Execution Plan and Results of Aggregate Concatenation Queries In one of my recent class we had in depth conversation about what are the alternative of creating covering indexes to remove the bookmark lookup. I really want to this question open to all of you and see what community thinks about the same. Is there any other way then creating covering index or included index to remove his expensive keylookup? Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Pinal Dave, SQL, SQL Authority, SQL Backup and Restore, SQL Index, SQL Optimization, SQL Performance, SQL Query, SQL Scripts, SQL Server, SQL Tips and Tricks, SQLAuthority News, SQLServer, T SQL, Technology

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  • SQL SERVER – Activity Monitor and Performance Issue

    - by pinaldave
    We had wonderful SQLAuthority News – Community Tech Days – December 11, 2010 event yesterday. After the event, we had meeting among Jacob Sebastian, Vinod Kumar, Rushabh Mehta and myself. We all were sharing our experience about performance tuning consultations. During the conversation, Jacob has shared wonderful story of his recent observation. The story is very small but the moral of the story is very important. The story is about a client, who had continuously performance issues. Client used Activity Monitor (Read More: SQL SERVER – 2008 – Location of Activity Monitor – Where is SQL Serve Activity Monitor Located) to check the performance issues. The pattern of the performance issues was very much common all the time. Every time, after a while the computer stopped responding. After doing in-depth performance analysis, Jacob realized that client once opened activity monitor never closed it. The same activity monitor itself is very expensive process. The tool, which helped to debug the performance issues, also helped (negatively) to bring down the server. After closing the activity monitor which was open for long time, the server did not have performance issues. Moral of the story: Activity Monitor is great tool but use it with care and close it when not needed. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Best Practices, Pinal Dave, SQL, SQL Authority, SQL Optimization, SQL Performance, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • A training world nugget for being taught by the best

    - by Testas
    June represents an exciting time for the SQL Server community with events all over the country in the next few months and there is plenty of knowledge to be gained from willing speakers enthusiastically sharing their knowledge. Furthermore, Paul Randall and Kimberley Trip will be conducting their highly recommended immersion events at London Heathrow in June.There are other big names within SQL Server that will be teaching this year. The company I used to work for, QA, has excellent trainers teaching SQL Server who I would always recommend. Occasionally a big name speaker will be take a course, unknowingly to the community. Solid Quality Mentors is such a company where their staff will teach at QA offices from time to time. And I know from conversation with Itzik Ben-Gan that he will be teaching Advanced TSQL within QA offices in London during the week of Oct 3-7. A link to the course details can be found here.http://www.qa.com/training-courses/technical-it-training/microsoft/microsoft-sql-server/microsoft-sql-server-2008-and-r2/advanced-t-sql-querying,-programming-and-tuning-for-sql-server-2005--2008So if you want to be taught by the best experts, consider checking www.QA.com for their advanced SQL courses, you could find yourself being taught by the best in the business in their field.Chris  

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  • SQLBeat Podcast – Episode 5 – Kevin Kline Talks With Me About SQL, Professional Development and Book Writin’

    - by SQLBeat
    I thought I would be a ball of intimated nerves when Kevin gladly agreed to speak with me on the podcast this past weekend.  After all, he is Kevin Kline of SQL in a Nutshell fame! As it turned out,  we had a comfortable and enlightening conversation on Apple MacBooks (is that what they are called?), our beginnings in the indistry, the Deep South, health care intiatives and 286′s. I almost pulled the plug when Kevin started down the Oracle path though, and for a moment he looked at me as if I was serious. As always on this podcast, it is all in good fun. The picture is of Kevin and I ( my shirt is mauve not pink by the way) at the after party for SQL Saturday 151 in Orlando, FL where he also did a Pre-Con to a sold out crowd of enthusiastic DBAs. I know they were enthusiastic even though I was not there because one of the attendees was a friend of mine who went on and on and on about the content, kind of like I am doing here.  So I will just stop that and let you proceed to listen. As always, I hope you enjoy and any feedback on this or future episodes is always welcome. Download the MP3

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  • SQLAuthority News – Statistics and Best Practices – Virtual Tech Days – Nov 22, 2010

    - by pinaldave
    I am honored that I have been invited to speak at Virtual TechDays on Nov 22, 2010 by Microsoft. I will be speaking on my favorite subject of Statistics and Best Practices. This exclusive online event will have 80 deep technical sessions across 3 days – and, attendance is completely FREE. There are dedicated tracks for Architects, Software Developers/Project Managers, Infrastructure Managers/Professionals and Enterprise Developers. So, REGISTER for this exclusive online event TODAY. Statistics and Best Practices Timing: 11:45am-12:45pm Statistics are a key part of getting solid performance. In this session we will go over the basics of the statistics and various best practices related to Statistics. We will go over various frequently asked questions like a) when to update statistics, b) different between sync and async update of statistics c) best method to update statistics d) optimal interval of updating statistics. We will also discuss the pros and cons of the statistics update. This session is for all of you – whether you’re a DBA or developer! You can register for this event over here. If you have never attended my session on this subject I strongly suggest that you attend the event as this is going to be very interesting conversation between us. If you have attended this session earlier, this will contain few new information which will for sure interesting to share with all. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: MVP, Pinal Dave, SQL, SQL Authority, SQL Joins, SQL Optimization, SQL Performance, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority News, T SQL, Technology Tagged: SQL Statistics, Statistics

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  • I'm Not Bi-Polar, I'm Bi-Winning

    - by David Dorf
    On March 1st, Charlie Sheen joined Twitter and was able to amass 1M followers in 25 hours and 17 minutes, setting an official world record.  So why does it take your brand so long to collect followers?  Easy: you're brand isn't a train wreck.Wouldn't it be great if your customers we chatting about your products as much as they're talking about Charlie #winning?  There are a couple things retailers can do.  First, you can offer check-ins to your customers, which can occasionally get a "ooh, what are you buying there?" in the social network. Another methods is to allow customer to "like" particular products on your Web site.  Companies like Wet Seal excel at that.We've been experimenting with automatic posting from the POS, assuming a customer has opted-in.  When you buy something in a store, the POS can automatically post "Dave just bought something at Wet Seal" to Facebook, Twitter, and Foursquare simultaneously.  We stopped short of mentioning the specific product so we don't pull a Beacon.  The idea is the same: get the conversation started.  Give customers a virtual water-cooler where they can discuss products and influence buying decisions.The guys over at ShopSocially have done something very similar.  On the Facebook page for Cafe Press, customers can claim purchases, effectively bragging on their walls.  Each posting goes through the Facebook newsfeed and gets friends interested.  They are seeing over 1,000 purchases being shared daily, and that's generating over 300,000 brand impressions.Sounds like a winning idea.

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  • GWB | First Blogger Suggestion - More Customization To Skins

    - by Geekswithblogs Administrator
    The first suggested item (and only at this point) was a higher level of skin customization on Geekswithblogs.net. Currently we have over 10 skins to pick from and the ability to change the CSS for those skins. In the skins list, you will find one labeled Naked that doesn't add any formatting, but allows you to define what items look like and what gets displayed. I understand our skin approach is not good by any means and needs a dramatic update. Here is what we came up with in our conversation with the blogger. Better tools for editing CSS from the serverPreview of changes before publishingRetrievable CSS configurations for different custom themesBetter image upload for use of custom themesMore skins selectionUpdated current skins to fix formatting issues with newer browsers and Firefox/Opera/ChromeI would really like to gauge your feedback on these items to see what is important. I know one of my biggest complaints I get is customizable themes, but typically users don't know about the options so we have done a bad job of explaining what is possible and showing every user how to do so. We have a public tutorial system we once tried and wanted it to be member managed as well and the GWB staff contributing, but that went downhill at some point. Maybe it is time to kick that back into gear for the new bloggers we have added over the past couple of years.What do you think? What else is on your mind?

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  • SQL SERVER – Identify Most Resource Intensive Queries – SQL in Sixty Seconds #028 – Video

    - by pinaldave
    During performance tuning conversation the very first question people often ask is what are the queries offending the server or in another word let us identify the queries which are the most resource intensive. The resources are often described as either Memory, CPU or IO. When we talk about the queries the same is applicable for them as well. The query which is doing lots of reads or writes are for sure resource intensive as well query which are taking maximum CPU time. Performance tuning is a very deep subject and we all have our own preference regarding what should be the first step to tuning and what should be looked with the salt of grain. Though there is no denying that a query which uses more resources than what it should be using for sure require tuning. There are many ways to do identify query using intense resources (e.g. Extended events etc) but in this one we will go by simple DMV. There is a small gotcha we all have to remember about usage of DMV is that it only brings back results from existing cache. So if you have a query which is very resource intensive but is not cached or if you have explicitly removed the query from the cache it will be not part of the result returned by this DMV. It is quite possible that a query is aged and removed from the cache if your cache is not huge. If your cache is large you may want to be careful in running this query during business hours as this query itself can be resource intensive. Get Script to identify resource intensive query from Here Related Tips in SQL in Sixty Seconds: SQL SERVER – Find Most Expensive Queries Using DMV Simple Example to Configure Resource Governor – Introduction to Resource Governor SQL SERVER – DMV – sys.dm_exec_query_optimizer_info – Statistics of Optimizer SQL SERVER – Wait Stats – Wait Types – Wait Queues – Day 0 of 28 Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Database, Pinal Dave, PostADay, SQL, SQL Authority, SQL in Sixty Seconds, SQL Query, SQL Scripts, SQL Server, SQL Server Management Studio, SQL Tips and Tricks, T SQL, Technology, Video Tagged: Excel

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  • JD Edwards in the Cloud…Really Already!

    - by user709270
    Yes, there is a lot of conversation about Oracle and the cloud.  Many of you may assume that Oracle applications in the cloud  only apply to Oracle Fusion Applications.  And JD Edwards customers are curious about if, when and how JD Edwards might be offered to them as a subscription offering.  The truth of the matter is that Oracle partners today are providing a JD Edwards subscription offering.  In order to help you understand what’s available, please read on for the reader’s digest version! Let’s start with a definition.  JD Edwards EnterpriseOne is available as an Accelerate subscription.  Oracle “Accelerate” subscription is Oracle's approach for providing simple to deploy, packaged, enterprise-class software solutions to growing midsize organizations through its network of expert partners. The partners that offer Oracle  JD Edwards Accelerate Subscriptions do so via their Partner Private Clouds (PPC).  The Oracle JD Edwards cloud solutions are offered only by qualified Oracle JD Edwards partners and they provide customers a complete Oracle solution that includes license software, maintenance, hosting and other services on a monthly subscription basis.  Qualified partners must be members of Oracle PartnerNetwork, be an Oracle Accelerate solutions provider and be enabled to deliver JD Edwards applications via Oracle Business Accelerator rapid implementation technology.  Currently we have many JD Edwards partners around the globe that offer the JD Edwards Accelerate Subscription model.  To access a list of Oracle JD Edwards partners currently in this program click here.  To learn more about Oracle JD Edwards Cloud Computing read this recently published white paper:   Oracle JD Edwards Cloud Computing. Choosing a deployment strategy that fits

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  • SQL SERVER – Guest Posts – Feodor Georgiev – The Context of Our Database Environment – Going Beyond the Internal SQL Server Waits – Wait Type – Day 21 of 28

    - by pinaldave
    This guest post is submitted by Feodor. Feodor Georgiev is a SQL Server database specialist with extensive experience of thinking both within and outside the box. He has wide experience of different systems and solutions in the fields of architecture, scalability, performance, etc. Feodor has experience with SQL Server 2000 and later versions, and is certified in SQL Server 2008. In this article Feodor explains the server-client-server process, and concentrated on the mutual waits between client and SQL Server. This is essential in grasping the concept of waits in a ‘global’ application plan. Recently I was asked to write a blog post about the wait statistics in SQL Server and since I had been thinking about writing it for quite some time now, here it is. It is a wide-spread idea that the wait statistics in SQL Server will tell you everything about your performance. Well, almost. Or should I say – barely. The reason for this is that SQL Server is always a part of a bigger system – there are always other players in the game: whether it is a client application, web service, any other kind of data import/export process and so on. In short, the SQL Server surroundings look like this: This means that SQL Server, aside from its internal waits, also depends on external waits and settings. As we can see in the picture above, SQL Server needs to have an interface in order to communicate with the surrounding clients over the network. For this communication, SQL Server uses protocol interfaces. I will not go into detail about which protocols are best, but you can read this article. Also, review the information about the TDS (Tabular data stream). As we all know, our system is only as fast as its slowest component. This means that when we look at our environment as a whole, the SQL Server might be a victim of external pressure, no matter how well we have tuned our database server performance. Let’s dive into an example: let’s say that we have a web server, hosting a web application which is using data from our SQL Server, hosted on another server. The network card of the web server for some reason is malfunctioning (think of a hardware failure, driver failure, or just improper setup) and does not send/receive data faster than 10Mbs. On the other end, our SQL Server will not be able to send/receive data at a faster rate either. This means that the application users will notify the support team and will say: “My data is coming very slow.” Now, let’s move on to a bit more exciting example: imagine that there is a similar setup as the example above – one web server and one database server, and the application is not using any stored procedure calls, but instead for every user request the application is sending 80kb query over the network to the SQL Server. (I really thought this does not happen in real life until I saw it one day.) So, what happens in this case? To make things worse, let’s say that the 80kb query text is submitted from the application to the SQL Server at least 100 times per minute, and as often as 300 times per minute in peak times. Here is what happens: in order for this query to reach the SQL Server, it will have to be broken into a of number network packets (according to the packet size settings) – and will travel over the network. On the other side, our SQL Server network card will receive the packets, will pass them to our network layer, the packets will get assembled, and eventually SQL Server will start processing the query – parsing, allegorizing, generating the query execution plan and so on. So far, we have already had a serious network overhead by waiting for the packets to reach our Database Engine. There will certainly be some processing overhead – until the database engine deals with the 80kb query and its 20 subqueries. The waits you see in the DMVs are actually collected from the point the query reaches the SQL Server and the packets are assembled. Let’s say that our query is processed and it finally returns 15000 rows. These rows have a certain size as well, depending on the data types returned. This means that the data will have converted to packages (depending on the network size package settings) and will have to reach the application server. There will also be waits, however, this time you will be able to see a wait type in the DMVs called ASYNC_NETWORK_IO. What this wait type indicates is that the client is not consuming the data fast enough and the network buffers are filling up. Recently Pinal Dave posted a blog on Client Statistics. What Client Statistics does is captures the physical flow characteristics of the query between the client(Management Studio, in this case) and the server and back to the client. As you see in the image, there are three categories: Query Profile Statistics, Network Statistics and Time Statistics. Number of server roundtrips–a roundtrip consists of a request sent to the server and a reply from the server to the client. For example, if your query has three select statements, and they are separated by ‘GO’ command, then there will be three different roundtrips. TDS Packets sent from the client – TDS (tabular data stream) is the language which SQL Server speaks, and in order for applications to communicate with SQL Server, they need to pack the requests in TDS packets. TDS Packets sent from the client is the number of packets sent from the client; in case the request is large, then it may need more buffers, and eventually might even need more server roundtrips. TDS packets received from server –is the TDS packets sent by the server to the client during the query execution. Bytes sent from client – is the volume of the data set to our SQL Server, measured in bytes; i.e. how big of a query we have sent to the SQL Server. This is why it is best to use stored procedures, since the reusable code (which already exists as an object in the SQL Server) will only be called as a name of procedure + parameters, and this will minimize the network pressure. Bytes received from server – is the amount of data the SQL Server has sent to the client, measured in bytes. Depending on the number of rows and the datatypes involved, this number will vary. But still, think about the network load when you request data from SQL Server. Client processing time – is the amount of time spent in milliseconds between the first received response packet and the last received response packet by the client. Wait time on server replies – is the time in milliseconds between the last request packet which left the client and the first response packet which came back from the server to the client. Total execution time – is the sum of client processing time and wait time on server replies (the SQL Server internal processing time) Here is an illustration of the Client-server communication model which should help you understand the mutual waits in a client-server environment. Keep in mind that a query with a large ‘wait time on server replies’ means the server took a long time to produce the very first row. This is usual on queries that have operators that need the entire sub-query to evaluate before they proceed (for example, sort and top operators). However, a query with a very short ‘wait time on server replies’ means that the query was able to return the first row fast. However a long ‘client processing time’ does not necessarily imply the client spent a lot of time processing and the server was blocked waiting on the client. It can simply mean that the server continued to return rows from the result and this is how long it took until the very last row was returned. The bottom line is that developers and DBAs should work together and think carefully of the resource utilization in the client-server environment. From experience I can say that so far I have seen only cases when the application developers and the Database developers are on their own and do not ask questions about the other party’s world. I would recommend using the Client Statistics tool during new development to track the performance of the queries, and also to find a synchronous way of utilizing resources between the client – server – client. Here is another example: think about similar setup as above, but add another server to the game. Let’s say that we keep our media on a separate server, and together with the data from our SQL Server we need to display some images on the webpage requested by our user. No matter how simple or complicated the logic to get the images is, if the images are 500kb each our users will get the page slowly and they will still think that there is something wrong with our data. Anyway, I don’t mean to get carried away too far from SQL Server. Instead, what I would like to say is that DBAs should also be aware of ‘the big picture’. I wrote a blog post a while back on this topic, and if you are interested, you can read it here about the big picture. And finally, here are some guidelines for monitoring the network performance and improving it: Run a trace and outline all queries that return more than 1000 rows (in Profiler you can actually filter and sort the captured trace by number of returned rows). This is not a set number; it is more of a guideline. The general thought is that no application user can consume that many rows at once. Ask yourself and your fellow-developers: ‘why?’. Monitor your network counters in Perfmon: Network Interface:Output queue length, Redirector:Network errors/sec, TCPv4: Segments retransmitted/sec and so on. Make sure to establish a good friendship with your network administrator (buy them coffee, for example J ) and get into a conversation about the network settings. Have them explain to you how the network cards are setup – are they standalone, are they ‘teamed’, what are the settings – full duplex and so on. Find some time to read a bit about networking. In this short blog post I hope I have turned your attention to ‘the big picture’ and the fact that there are other factors affecting our SQL Server, aside from its internal workings. As a further reading I would still highly recommend the Wait Stats series on this blog, also I would recommend you have the coffee break conversation with your network admin as soon as possible. This guest post is written by Feodor Georgiev. Read all the post in the Wait Types and Queue series. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, Readers Contribution, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Wait Stats, SQL Wait Types, T SQL

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  • Catch up with ‘In Touch’ on-demand

    - by rituchhibber
    We had another fantastic live broadcast of the ‘In Touch’ PartnerCast last week which covered a range of topics, updates and answered your questions live on air. The cast started with host David Callaghan, Senior Vice President EMEA Alliances and Channels, updating us on the Rebate programme and focussed on the benefits this system offers. We were then introduced to Will O’Brien, VP Alliances & Channels, UK & Ireland, and Markus Reischl, Senior Director and Sales Leader EMEA Strategic Alliances who discussed the headlines from Oracle OpenWorld from their point of view. Monia Bosetti sent in a video report discussing LMS and how this affects SI’s, which sparked studio conversation betweeen the guests and got you talking at your desks too! David also had the chance to talk with Platinmun Partner Uptime Technology, who shared their best practice and exmaples of working with Oracle to achieve great results. The studio team ended the cast answering your questions live, which had some interesting results! Like the sound of this cast? You can watch on-demand here: Make sure you keep up to date with the ‘In Touch’ series by visiting the website here.

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  • #twitter for Windows Phone 7 protips (#wp7)

    - by Laurent Bugnion
    I started tweeting a list of “protips” (or whatever you want to call that) related to the Twitter for Windows Phone 7 application. Since I worked as integrator on this app, my tasks involved integrating design assets in all screens, and so I had an insider view on all the screens (and that is really a LOT of screens :) Seeing some comments about the app made me understand that most users out there don’t realize how rich the application is, and how many features are available. So without further ado, here we go, a list of Twitter for WP7 protips: (note: I will extend the list if I think of new stuff, and maybe add some screenshots later). Check the dark theme in the application settings! Select a tweet, menu, Translate. Search, Nearby looks for tweets near you Custom searches can be saved. They synch up with web twitter too! Multi language support, independant from OS. supports EN, FR, DE, IT, ES Multiple accounts are supported, simply define them in the Settings Even without a Twitter account, experience is super rich. Trends, Suggested, Nearby, searches etc... Select a tweet, then press Replies To to see the whole conversation Compose, menu, Hashtags. Enter a hashtag and press Add. List is saved for the next time. Select a tweet with location info (like my own). Press the location name to see all Nearby tweets Want to remove location information just for one tweet? Press on the Places button in app bar then Clear Place Settings, General to toggle between Username/Fullname display, Relative/Absolute date/time and more Upload a picture directly from compose screen to TwitPic, yFrog or TweetPhoto (service selection in Settings) Settings, About, Support to see a log of app errors and email it to support (use wisely please) Tap your username to see your profile. Then Menu, Edit Profile to edit your info, including your picture Tap on any user's name to see his profile, tweets, mentions and favorites in a Pivot Happy Tweeting! Laurent   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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  • The 50 Best Ways to Disable Built-in Windows Features You Don’t Want

    - by The Geek
    Over the years, we’ve written about loads of ways to disable features, tweak things that don’t work the way you want, and remove other things entirely. Here’s the list of the 50 best ways to do just that. Just in case you missed some of our recent roundup articles, here’s a couple of roundups of our very best articles for you to check out: The 50 Best Registry Hacks that Make Windows Better The 20 Best How-To Geek Explainer Topics for 2010 The 20 Best Windows Tweaks that Still Work in Windows 7 The 50 Best How-To Geek Windows Articles of 2010 The 10 Cleverest Ways to Use Linux to Fix Your Windows PC If you’ve already been through those, keep reading for how to disable loads of Windows features you might not want Latest Features How-To Geek ETC How to Upgrade Windows 7 Easily (And Understand Whether You Should) The How-To Geek Guide to Audio Editing: Basic Noise Removal Install a Wii Game Loader for Easy Backups and Fast Load Times The Best of CES (Consumer Electronics Show) in 2011 The Worst of CES (Consumer Electronics Show) in 2011 HTG Projects: How to Create Your Own Custom Papercraft Toy Calvin and Hobbes Mix It Up in this Fight Club Parody [Video] Choose from 124 Awesome HTML5 Games to Play at Mozilla Labs Game On Gallery Google Translate for Android Updates to Include Conversation Mode and More Move Your Photoshop Scratch Disk for Improved Performance Winter Storm Clouds on the Horizon Wallpaper Existential Angry Birds [Video]

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  • The “Customer” Experience Revolution is Here

    - by Jeri Kelley
    A guest post by Anthony Lye, SVP, CRM, Oracle The Experience Revolution is here, and we are going to explore and celebrate our new customer experience (CX) ventures and strategy in an extraordinary way. In true Oracle fashion, we are hosting an exceptional event, bringing together customer experience advocates, visionaries and practitioners to discover and define Oracle’s Customer Experience vision. At The Experience Revolution, Oracle President Mark Hurd will detail the vision of where customer experience is going and how Oracle will help you get there. He will introduce for the first time Oracle Customer Experience, a cross stack suite of customer experience products that enable organizations to: Engage customers with a consistent, connected and personalized brand experience across all channels and devices Deliver exceptional cross-channel order fulfillment and customer service through web, call centers and social networks Connect and analyze data from all interactions to better personalize experiences and identify hidden opportunities The Experience Revolution will also include an interactive gallery of customer experience interactions, featuring videos, touch screens and near field communication technology that will guide each attendee through an individualized event experience. We hope you will join us for an incredible evening on June 25, from 6:00 – 9:00 p.m. at Gotham Hall in New York City.  You can register for The Experience Revolution here. And if you haven’t already joined the conversation on Twitter, please do:  #OracleCX, #ExperienceRevolution

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  • The “Customer” Experience Revolution is Here

    - by Jeri Kelley
    A guest post by Anthony Lye, SVP, CRM, Oracle The Experience Revolution is here, and we are going to explore and celebrate our new customer experience (CX) ventures and strategy in an extraordinary way. In true Oracle fashion, we are hosting an exceptional event, bringing together customer experience advocates, visionaries and practitioners to discover and define Oracle’s Customer Experience vision. At The Experience Revolution, Oracle President Mark Hurd will detail the vision of where customer experience is going and how Oracle will help you get there. He will introduce for the first time Oracle Customer Experience, a cross stack suite of customer experience products that enable organizations to: Engage customers with a consistent, connected and personalized brand experience across all channels and devices Deliver exceptional cross-channel order fulfillment and customer service through web, call centers and social networks Connect and analyze data from all interactions to better personalize experiences and identify hidden opportunities The Experience Revolution will also include an interactive gallery of customer experience interactions, featuring videos, touch screens and near field communication technology that will guide each attendee through an individualized event experience. We hope you will join us for an incredible evening on June 25, from 6:00 – 9:00 p.m. at Gotham Hall in New York City.  You can register for The Experience Revolution here. And if you haven’t already joined the conversation on Twitter, please do:  #OracleCX, #ExperienceRevolution

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  • They Wrote The Book On It

    - by steve.diamond
    First of all, an apology to you all for my not posting this yesterday, when I should have. For those of you bloggers out there, you know the difference between "Save" and "Preview." But I temporarily forgot it. Nevertheless, while I'm not impressed with this mishap, I'm blown away by the initiative three of my colleagues have taken. Jeff Saenger, Tim Koehler, and Louis Peters, recently wrote a book, "Oracle CRM On Demand Deployment Guide." Not only that, they got this book PUBLISHED. These guys know their stuff. They have worked in the CRM industry for many years. And trust me, they command a lot of respect inside this organization. In the words of Louis Peters (who posted this verbiage yesterday on LinkedIn), "We've assembled all the best practices and lessons learned over the past six years working with CRM On Demand. The book covers a range of topics - working with SaaS-based applications, planning and executing a successful rollout, designing elegant and high-performing applications, and working effectively with Oracle. We even included several sample designs based on successful real-world deployments. Our main target audience is the CRM On Demand project team - sponsors, project managers, administrators, developers - really anyone planning, implementing or maintaining the application." Now these guys don't know it, but I'll be interviewing one of them and including audio excerpts of that conversation right here next Wednesday. In the meantime, if you want to learn more about successful CRM deployments in general, and working with Oracle CRM On Demand in particular, you should check out this book.

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  • Can notes/to-dos in code comments sent to code-reviews result in an effective refactoring process?

    - by dukeofgaming
    I want to start/improve a culture of collective code ownership at my company but at a geographically distributed level... I'd say there is some current collective code-ownership mentality, but only at single geographical sites. This is a follow-up to this question: What is the politically correct way of refactoring other's code? I'm just wondering if submitting *just code comments* for code reviews (we have ReviewBoard, possibly upgrading to Crucible) could actually be an effective mechanism to get the conversation started on improving code, without having others feel territorial about their code. For example, if I add: //ToDo: Refactor this code and that code because of reasons X and Y Then, submit it for code review, and it gets accepted... it could be considered as an agreement (which I think is sometimes harder to get with new code up front). At the same time, the author (and others) might have an easier time digesting and accepting the proposal; rejecting a proposal because it might break things will not longer be a valid reason and therefore the fear of making a change is lost... and at the same time, do not invest 10 hours optimizing something that no one thinks it is worth it and opposes to it just out of fear. This is all conjecture, but I'm feeling something like this (submitting refactoring notes in code comments at the code-review process) would work. Has anyone done something like this in practice?, if so, what have been the results?

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  • Is it illegal to rewrite every line of an open source project in a slightly different way, and use it in a closed source project?

    - by Chris Barry
    There is some code which is GPL or LGPL that I am considering using for an iPhone project. If I took that code (JavaScript) and rewrote it in a different language for use on the iPhone would that be a legal issue? In theory the process that has happened is that I have gone through each line of the project, learnt what it is doing, and then reimplemented the ideas in a new language. To me it seems this is like learning how to implement something, but then reimplementing it separately from the original licence. Therefore you have only copied the algorithm, which arguably you could have learnt from somewhere else other than the original project. Does the licence cover the specific implementation or the algorithm as well? EDIT------ Really glad to see this topic create a good conversation. To give a bit more backing to the project, the code involved does some kind of audio analysis. I believe it is non-trivial to learn or implement, although I was prepared to embark on this task (I'm at the level where I can implement an FFT algorithm, and this was going to go beyond that.) It is a fairly low LOC script, so I didn't think it would be too hard to do a straight port. I really like the idea of rereleasing my port as well as using it in the application. I don't see any problem with that, and it would be a great way to give something back to the community. I was going to add a line about not wanting to discuss the moral issues, but I'm quite glad I didn't as it seems to have fired the debate a bit. I still feel a bit odd about using open source code to learn from. Does this mean that anything one learns from an open source project is not allowed to be used in a closed source project? And how long after or different does an implementation have to be to not be considered violation of the licence? Murky! EDIT 2 -------- Follow up question

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  • SQLAuthority News – 18 Seconds of Fame – My PASS Experience

    - by pinaldave
    Happy Holidays to All of YOU! Life is full of little and happy surprises. I think Christmas and Santa are based on it. I just received very interesting email earlier today, I had no idea about it. Earlier this year, I had visited Seattle to attend SQLPASS – read the complete summary over here: SQLAuthority News – SQLPASS Nov 8-11, 2010-Seattle – An Alternative Look at Experience. While I was walking down, someone has stopped me and asked if they can talk to me for 15 seconds, I said yes and they had shot quick movie with mobile. The conversation was very quick and I had forgotten about it. Today I received email from one of the blog reader about it being on YouTube. Honestly, I did not know if this was ever going to be on YouTube. I am surprised and thrilled. Watch my 18 seconds fame movie. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: About Me, Pinal Dave, SQL, SQL Authority, SQL Optimization, SQL Performance, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Author Visit, T SQL, Technology

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  • Why is IaaS important in Azure&hellip;

    - by Steve Loethen
    Three weeks ago, Microsoft released the next phase of Azure.  I have had several clients waiting on this release.  The fact that they have been waiting and are now more receptive to looking at the cloud.  Customers expressed fear of the unknown.  And a fear of lack of control, even when that lack of control also means a huge degree of flexibility to innovate with concerns about the underlying infrastructure.  I think IaaS will be that “gateway drug” to get customers who have been hesitant to take another look at the cloud.  The dialog can change from the cloud being this big scary unknown to a resource for workloads.  The conversations should have always been, and can know be even stronger, geared toward the following points: 1) The cloud is not unicorns and glitter, the cloud is resources.  Compute, storage, db’s, services bus, cache…..  Like many of the resources we have on-premise.  Not magic, just another resource with advantages and obstacles like any other resource. 2) The cloud should be part of the conversation for any new project.  All of the same criteria should be applied, on-premise or off.  Cost, security, reliability, scalability, speed to deploy, cost of licenses, need to customize image, complex workloads.  We have been having these discussions for years when we talk about on-premise projects.  We make decisions on OS’s, Databases, ESB’s, configuration and products based on a myriad of factors.  We use the same factors but now we have a additional set of resources to consider in our process. 3) The cloud is a great solution looking for some interesting problems.  It is our job to recognize the right problems that fit into the cloud, weigh the factors and decide what to do. IaaS makes this discussion easier, offers more choices, and often choices that many enterprises will find more better than PaaS.  Looking forward to helping clients realize the power of the cloud.

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  • What makes a Software Craftsman?

    - by Liam McLennan
    At the end of my visit to 8th Light Justin Martin was kind enough to give me a ride to the train station; for my train back to O’Hare. Just before he left he asked me an interesting question which I then posted to twitter: Liam McLennan: . @JustinMartinM asked what I think is the most important attributes of craftsmen. I said, "desire to learn and humility". What's yours? 6:25 AM Apr 17th via TweetDeck several people replied with excellent contributions: Alex Hung: @liammclennan I think kaizen sums up craftmanship pretty well, which is almost same as yours Steve Bohlen: @alexhung @liammclennan those are both all about saying "knowing what you don't know and not being afraid to go learn it" (and I agree!) Matt Roman: @liammclennan @JustinMartinM a tempered compulsion for constant improvement, and an awareness of what needs improving. Justin Martin: @mattroman @liammclennan a faculty for asking challenging questions, and a persistence to battle through difficult obstacles barring growth I thought this was an interesting conversation, and I would love to see other people contribute their opinions. My observation is that Alex, Steve, Matt and I seem to have essentially the same answer in different words. It is also interesting to note (as Alex pointed out) that these definitions are very similar to Alt.NET and the lean concept of kaizen.

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  • MVVM Light V3 released at #MIX10

    - by Laurent Bugnion
    During my session “Understanding the MVVM pattern” at MIX10 in Vegas, I showed some components of the MVVM Light toolkit V3, which gave me the occasion to announce the release of version 3. This version has been in alpha stage for a while, and has been tested by many users. it is very stable, and ready for a release. So here we go! What’s new What’s new in MVVM Light Toolkit V3 is the topic of the next post. Cleaning up I would recommend cleaning up older versions before installing V3. I prepared a page explaining how to do that manually. Unfortunately I didn’t have time to create an automatic cleaner/installer, this is very high on my list but with the book and the conferences going on, it will take a little more time. Cleaning up is recommended because I changed the name of some DLLs to avoid some confusion (between the WPF3.5 and WPF4 version, as well as between the SL3 and SL4 versions). More details in the section titled “Compatibility”. Installation Installing MVVM Light toolkit is the manual process of unzipping a few files. The installation page has been updated to reflect the newest information. Compatibility MVVM Light toolkit V3 has components for the following environments and frameworks: Visual Studio 2008: Silverlight 3 Windows Presentation Foundation 3.5 SP1 Expression Blend 3 Silverlight 3 Windows Presentation Foundation 3.5 SP1 Visual Studio 2010 RC Silverlight 3 Silverlight 4 Windows Presentation Foundation 3.5 SP1 Windows Presentation Foundation 4 Silverlight for Windows Phone 7 series Expression Blend 4 beta Silverlight 3 Silverlight 4 Windows Presentation Foundation 3.5 SP1 Windows Presentation Foundation 4 Feedback As usual I welcome your constructive feedback. If you want the issue to be discussed in public, the best way is through the discussion page on the Codeplex site. if you wish to keep the conversation private, please check my Contact page for ways to talk to me. Video, tutorials There are a few new videos and tutorials available for the MVVM Light toolkit. The material is listed on the Get Started page, under “tutorials”.   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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  • SOA Checklist

    - by pat.shepherd
    In a recent meeting, the customer brought up a valid question: “How do I know if a problem/system is a good candidate for using SOA (vs. using old but trusted techniques).  I put this checklist together.  If you can answer yes to 2 or more of these, it might well be a good candidate.  This is V1, and I will likely update it over time.  Comments (that are not spam or sales pitches) appreciated. Part of the conversation was also around the fact that SOA has two faces to it; one is around the obvious reuse possibilities. The other, that often gets forgotten, is that SOA provides goodness in terms of simplifying integration even where opportunities to reuse those integrations are small; at least the integrations are standards-based and more flexible.  I did not write a lot of verbiage about each of them, for example “Business Process” implies that there is a set of step-wise actions that need to take place in a coordinated fashion that include integrating with systems (and sometimes people for approvals and other human-only actions) in the process.  

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  • The “AfterDark” Reception Is Back!

    - by Kristin Rose
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} This year, the OPN Exchange “AfterDark” Reception is moving to new heights! Join us on the 5th floor of the Metreon building in San Francisco for this exclusive ‘VIP’ event. The reception will be held from 7:30 p.m. – 10 p.m. on Sunday, September 30th. Enjoy the smooth sounds of Macy Gray over a cocktail, as you network the night away and watch the 2012 live Music Festival performances from above! Best of all, this event is exclusive and free to all Oracle PartnerNetwork Exchange attendees! So come mix and mingle with us as we kick-off Oracle OpenWorld 2012 with great conversation and music! See You After Dark! The OPN Communications Team

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