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  • Oracle OpenWorld Update -- Highly Available WebLogic Messaging Architectures: Sharing a Customer Experience with Comcast

    - by Ruma Sanyal
    This session will describe a Comcast’s hands-on  experience using WebLogic JMS as their high-performance enterprise messaging system including high availability, and disaster recovery capabilities as Comcast is rolling out a cross-site active-active message bus. In the session, we will cover the following: Key capabilities in WebLogic JMS that enabled Comcast to design such an architecture Details of the architecture put in place Details about application design needed to make all of this successful Failover and fail back processes The results from this new architecture are higher availability, better performance, more flexibility, and reduced costs through better utilization of hardware and improved manageability. For more information about this and other WebLogic sessions, review the Oracle WebLogic Focus On document here. Details: Tuesday, Oct 2, 5-6pm, Moscone South Room 306

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  • New customer references for Exadata-based projects

    - by Javier Puerta
    Milletech Systems, Inc. shows a large state university how to improve query response times 15-fold using its grant management solution built on Oracle’s Extreme Performance Infrastructure. Read More. Ação Informática helped Valdecard realize a 15-Fold Improvement in Fleet-Management and Benefit Card Data Processing using Oracle Exadata Machine. Read More. Neusoft deployed Benxi Municipal Human Resources and Social Security Bureau’s cloud-based database platform to process social insurance payments 50-times faster using Oracle Exadata Database Machine. Read More.

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  • Read how a customer uses Oracle NoSQL Database

    - by Jean-Pierre Dijcks
    For those who have had the pleasure to be in SF for Oracle Openworld, you might have seen or heard about this story already. If you did not, here is a great story on how to use Oracle NoSQL Database. Apart from all the cool technology, I'm just excited that this is a company founded by a football international and dealing with sports data, games and other cool things. Like an all things cool combo in one place.

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  • Oracle E-Business Products New Search Helpers for Guided Resolution of Customer Issues

    - by user793044
    Oracle E-Business Proactive Support has created many new guided resolution documents that you may find helpful in resolving issues in your EBS applications.  These new documents are called “Search Helpers” and they guide you through your issue to a solution.  They are meant to be an easy and fast method to finding a relevant, complete solution. Hundreds of notes and service requests were reviewed and the best solutions to these known issues were selected.  For some issues, notes were updated to better clarify the solution.  In other cases, if a note with a solution did not already exist, one was created. You start the process by selecting the scenario you have encountered.  You may have received an error message, or there may be a particular area of the application in which you have encountered an issue.  Based on your selection of the issue, the Search Helper will present one or more additional possible symptoms.  When you have selected from both of these two sections, you are then presented with one or more articles known to have fully solved this issue in the past.  Several EBS products have produced Search Helpers documents.  Take a look at Doc ID 1501724.1 for an index of the current EBS Search Helpers.  Here is an example of a Search Helper from the Receivables Transactions area: After selecting the Functional Area of "Entering / Updating Transactions" a list of Known Symptoms is presented: And, when "Transaction numbers are not in sequence" is selected, a solution link is provided for Document ID 197212.1: How To Setup Gapless Document Sequencing in Receivables. The EBS applications that currently have published Search Helpers are: Advanced Pricing Applications Technology Configurator General Ledger Human Capital Management Inventory Management Order Management Payables Process Manufacturing Purchasing Receivables Shipping Value Chain Planning

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  • Exadata - Following up on customer deployments

    - by Carlos M. Orozco -Oracle
    Over the last year or so I've been visiting customers who have had Exadata deployed and have been enjoying the benefits the platform has been providing. Benefits include greater performance, consolidating multiple databases, data compression and time to value improvements. Most often I hear my reports run faster. One hospitality company report times that used to take 3 hrs now run in 12 seconds. Another services company reported all their batch reports taking 11hrs now run in 38 mins. Also reported that their transactions post faster, and batch updates run faster. So what does that mean? For most of them it means that now they have a platform that can handle growth. Most are growing 15% organically, but I've also seen 40% growth thru acquisition. Exadata has been keeping up with the additional data demand by customers leveraging compression and the smart storage features.

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  • LinkShare - A Customer Case of Highly Scalable BI and Analytics for E-Commerce Marketing

    LinkShare is one of the largest users of BI and Analytics for its innovative, E-commerce, Affiliate Marketing and Pay-per-Action services. It use OBIEE to gain insights into its own performance but also offers vast amounts of data and analytics to its customers on the performance of their marketing programs and campaigns. This session will highlight how creative firms can use BI to transform the products and services they provide to their customers and use BI as a competitive differentiator.

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  • Customer Feature: Safeguard the Desktop

    For some midsize companies, the most-cost-effective IT solutions may be a combination of enterprise business technologies and desktop software. See how Oracle technologies integrate with Microsoft Windows to support midsize businesses.

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  • Ideas to automate customer order processing? [on hold]

    - by user2753657
    i am looking for a way to automate the order processing in my webshop. Normally, a user buys a product in my webshop, then, i receive an order confirmation email with order details, address etc. After receiving the order email, I login to my suppliers website and input the order details manually. My supplier then ships the item to the address specified by me. I am looking for ideas how to automate this process, especially in the case if i receive for example 4-5 order emails at one time (and not one by one with several hours between)... I was looking at the program Winautomation, but i am not sure if this fits my needs. Any ideas are appreciated. thanks!

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  • GreenGeeks Customer Review

    GreenGeeks Good or Bad? My opinion on GreenGeeks Hosting? I watched GreenGeeks Web Hosting just after it opened its gates, today the Hosting provider quickly grew to a top provider in the green web... [Author: Chris Bunt - Computers and Internet - May 20, 2010]

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  • Windows Server 2008 R2 Customer Experience Tasks

    - by ulrichb
    Can I disable the CEIP and Application Experience Tasks in the task scheduler without hesitation? I'm talkin about: \Microsoft\Windows\Application Experience: "AitAgent" and "ProgramDataUpdater" \Microsoft\Windows\Autochk: "Proxy" \Microsoft\Windows\Customer Experience Improvement Program: "Consolidator", "KernelCeipTask" and "UsbCeip" \Microsoft\Windows\Customer Experience Improvement Program\Server: "ServerCeipAssistant", "ServerRoleCollector" and "ServerRoleUsageCollector"

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  • "Expecting A Different Result?" (2 of 3 in 'No Customer Left Behind' Series)

    - by Kathryn Perry
    A guest post by David Vap, Group Vice President, Oracle Applications Product Development Many companies already have some type of customer experience initiative in process or one that could be framed as such. The challenge is that the initiatives too often are started in a department silo, don't have the right level of executive sponsorship, or have been initiated without the necessary insight and strategic business alignment. You can't keep doing the same things, give it a customer experience name, and expect a different result. You can't continue to just compete on price or features - that is not sustainable in commoditized markets. And ultimately, investing in technology alone doesn't solve customer experience problems; it just adds to the complexity of them. You need a customer experience strategy and approach on how to execute a customer-centric worldview within your business. To develop this, you must take an outside in journey on how your customers are interacting with your business to establish a benchmark of your customers' experiences. Then you must get cross-functional alignment on what you are trying to achieve, near, mid, and long term. Your execution of that strategy should be based on a customer experience approach: Understand your customer: You need to capture the insights across interactions, channels (including social), and personas to better understand whom to serve, how to serve them, and when to serve them. Not all experiences or customers are equal, so leverage this insight to understand the strategic business objectives you need to address. Then determine which experiences can be improved immediately and which over time to get the result you need. Empower your ecosystem: You need to align your front-line employees with your strategy and give them the power, insight, and tools that allow them to cultivate a culture around strengthening the relationships with your customers. You also need to provide the transparency, access, and collaboration that enable your customers and partners to self serve and self solve and to share with ease. Adapt your business: You need to enable the discipline of agility within your organization and infrastructure so that you can innovate, tailor, and personalize experiences. This needs to be done both reactively from insight and proactively in real time so you can stay ahead of shifting market trends and evolving consumer behaviors. No longer will the old approaches provide the same returns. To compete, differentiate, and win in a world where the customer has the power, you must execute a strategy that is sure to deliver a better brand experience for your customers. Note: This is Part 2 in a three-part series. Part 1 is here. Stop back for Part 3 on November 28.

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  • Banco Espírito Santo Increases Sales Campaign Success Rate with Siebel CRM

    - by Tony Berk
    Banco Espírito Santo (BES), founded in 1869, is the second-largest private financial institution in Portugal with a 20.3% domestic market share, 2.1 million customers, and more than 700 in-country branches. It also has a strong international presence with operations in 23 countries and four continents. With strong growth in its major markets, BES needed a modern, cost-effective, scalable, and reliable customer relationship management (CRM) solution for its retail operations. The bank wanted to optimize client relationship management and integrate all customer touch points and service channels to improve the success of its sales and marketing initiatives. BES implemented the same CRM solution as many other leading banks: Oracle's Siebel CRM. With Siebel CRM 8.1 and other Oracle solutions, BES significantly increased sales of its new financial products across all channels by up to 25%, and it expects to increase annual revenue by up US$4 million annually. It also improved the success rate of bank branch sales, marketing, and lead generation campaigns by nearly 10%. “We are very happy with Oracle’s Siebel CRM applications. We already knew that this was the best solution available, but it has surpassed our best expectations,” said João Manaças, Customer Relationship Management Manager, Personal Marketing Department, Banco Espírito Santo. Click here to learn more about BES's use of Siebel CRM.

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  • Live chat solutions

    - by Lèse majesté
    What good live chat/live help solutions are available (preferably for use on a site hosted on a LAMP stack and free)? I'm looking for a way to allow our sales and customer service reps to talk directly with visitors to our site. I've looked at phpopenchat, but it looks very unpolished. The only other free live chat app I've come across looked egregious. The aesthetics and UI design alone made me shudder to think what the underlying code might look like. This isn't a critical feature, and it wouldn't be hard to code up myself, so I'm not really looking for commercial software or paid services (unless there's a really compelling reason to use them). I'm just wondering if any other webmasters have come across a satisfactory free/open source solution for providing live customer support on their website. As a side note, live voice chat would also be an option, but it has to be be designed (or customizable) for customer support rather than a public chatroom. Edit: Looking at the responses, it looks like there probably aren't going to be many free solutions for this type of business-oriented chat solution, so feel free to post answers even if they are commercial solutions as long as they're a good value. Also feel free to post any alternate live support solutions (such as the Skype recommendation) that could be in someway integrated with a website. This will give me a good lay of the land for what people are actually using for live support, and I think will be more helpful to others reading this question.

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  • Postgresql - one database for everyone, or one-database per customer

    - by user337876
    I'm working on a web-based business application where each customer will need to have their own data (think basecamphq.com type model) For scalability and ease-of-upgrades, I'd prefer to have a single database where each customer gets a filtered version of the data. The problem is how to guarantee that they stay sandboxed to their own data. Trying to enforce it in code seems like a disaster waiting to happen. I know Oracle has a way to append a where clause to every query based on a login id, but does Postgresql have anything similar? If not, is there a different design pattern I could use (like creating a view of each table for each customer that filters)? Worse case scenario, what is the performance/memory overhead of having 1000 100M databases vs having a single 1Tb database? I will need to provide backup/restore functionality on a per-customer basis which is dead-simple on a single database but quite a bit trickier if they are sharing the database with other customers.

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  • Vanilla WPF application hangs on one customer's machine

    - by Heinzi
    At a customer, one of our WPF applications started to hang. When trying to reproduce the problem with a minimal working example, I discovered that even the most basic (non-trivial) WPF application will hang on that machine. Example A: Create a new C# WPF project in Visual Studio 2008. Change nothing, compile it and run it on the customer's machine. It will run. Example B: Take Example A, and add a TextBlock to the main form Window1: <Window ...> <Grid> <TextBlock>Test</TextBlock> </Grid> </Window> Compile the application and run it on the customer's machine. It will hang: The title bar and the window border is visible, the inside is transparent and the window does not react to anything (cannot be moved or closed). The application must be shut down using the task manager. Obviously, this customer's WPF is broken. Is this a known issue, i.e., has anyone encountered it before and already knows how to solve it (e.g. reinstall .net 3.5 SP1, etc.)? The development machine is W7SP1, the customer's machine is XP (probably SP3, didn't check).

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