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  • New release of Oracle Process Accelerators (11.1.1.6.2

    - by JuergenKress
    Press release delivers Industry-focused solutions including Incident Reporting (Public Sector) and Loan Origination (Financial Services). lSO updated Travel Request Management (TRM), Document Routing and Approval (DRA), and Internal Service Requests (ISR). All BPM material is available at our SOA Community Workspace (SOA Community membership required): Presentation | Data Sheet | White paper Download Process Accelerators and Collateral - OTN SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: bpm,process accelerators,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Overview of the agile process that I can apply to a startup

    - by Pete2k
    I need to provide a quote to an external client for some software. I'm looking to use agile just for initial requirements building (which I'm experienced in from a developer perspective) but I need to do everything this is just a one man job. The client are having a hard time working out what there requirements are and the value I can add will be to sit down with them and work out what they want using user stories etc, I basically need to be a BA for a little bit. I am looking for good overview of the procedures to go through in the agile process for building requirements, and the continuing process a bit for further down the line. For example the initial inception through to elaboration of epics and building user stories (or not) just need to read a bit about it before the meeting so I know the best way to proceed if I spend a day with them. Having additional resources to provide to the client so that we are all on the same page would be useful too.

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  • apt-get upgrade E: Sub-process /usr/bin/dpkg returned an error code (1)

    - by user292425
    When I typed apt-get install upgrade, I got error: Reading package lists... Done Building dependency tree Reading state information... Done 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. 1 not fully installed or removed. After this operation, 0 B of additional disk space will be used. Do you want to continue [Y/n]? y Setting up linux-netizen (1.0.1-1) ... chrome: no process found dpkg: error processing linux-netizen (--configure): subprocess installed post-installation script returned error exit status 1 Errors were encountered while processing: linux-netizen E: Sub-process /usr/bin/dpkg returned an error code (1) So I tried some method to fix it: sudo apt-get install -f and sudo apt-get install --configure -a But all methods are not working. Please help me....

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  • Heartbeat won't successfully start up resources from a cold boot when a failed node is present

    - by Matthew
    I currently have two ubuntu servers running Heartbeat and DRBD. The servers are directory connected with a 1000Mbps crossover cable on eth1 and have access to an IP camera LAN on eth0. Now, let's say that one node is down and the remaining functional node is booting after having been shut down. The node that is still functioning won't start up heartbeat and provide access to the drbd resource from a cold boot. I have to manually restart heartbeat by sudo service heartbeat restart to get everything up and running. How can I get it to start fine from a cold start, when only one server is present? Here is the ha.cf: debug /var/log/ha-debug logfile /var/log/ha-log logfacility none keepalive 2 deadtime 10 warntime 7 initdead 60 ucast eth1 192.168.2.2 ucast eth0 10.1.10.201 node EMserver1 node EMserver2 respawn hacluster /usr/lib/heartbeat/ipfail ping 10.1.10.22 10.1.10.21 10.1.10.11 auto_failback off Some material from the syslog: harc[4604]: 2012/11/27_13:54:49 info: Running /etc/ha.d//rc.d/status status mach_down[4632]: 2012/11/27_13:54:49 info: /usr/share/heartbeat/mach_down: nice_failback: foreign resources acquired mach_down[4632]: 2012/11/27_13:54:49 info: mach_down takeover complete for node emserver2. Nov 27 13:54:49 EMserver1 heartbeat: [4586]: info: Initial resource acquisition complete (T_RESOURCES(us)) Nov 27 13:54:49 EMserver1 heartbeat: [4586]: info: mach_down takeover complete. IPaddr[4679]: 2012/11/27_13:54:49 INFO: Resource is stopped Nov 27 13:54:49 EMserver1 heartbeat: [4605]: info: Local Resource acquisition completed. harc[4713]: 2012/11/27_13:54:49 info: Running /etc/ha.d//rc.d/ip-request-resp ip-request-resp ip-request-resp[4713]: 2012/11/27_13:54:49 received ip-request-resp IPaddr::10.1.10.254 OK yes ResourceManager[4732]: 2012/11/27_13:54:50 info: Acquiring resource group: emserver1 IPaddr::10.1.10.254 drbddisk::r0 Filesystem::/dev/drbd1::/shr::ext4 nfs-kernel-server IPaddr[4759]: 2012/11/27_13:54:50 INFO: Resource is stopped ResourceManager[4732]: 2012/11/27_13:54:50 info: Running /etc/ha.d/resource.d/IPaddr 10.1.10.254 start IPaddr[4816]: 2012/11/27_13:54:50 INFO: Using calculated nic for 10.1.10.254: eth0 IPaddr[4816]: 2012/11/27_13:54:50 INFO: Using calculated netmask for 10.1.10.254: 255.255.255.0 IPaddr[4816]: 2012/11/27_13:54:50 INFO: eval ifconfig eth0:0 10.1.10.254 netmask 255.255.255.0 broadcast 10.1.10.255 IPaddr[4804]: 2012/11/27_13:54:50 INFO: Success ResourceManager[4732]: 2012/11/27_13:54:50 info: Running /etc/ha.d/resource.d/drbddisk r0 start Filesystem[4965]: 2012/11/27_13:54:50 INFO: Resource is stopped ResourceManager[4732]: 2012/11/27_13:54:50 info: Running /etc/ha.d/resource.d/Filesystem /dev/drbd1 /shr ext4 start Filesystem[5039]: 2012/11/27_13:54:50 INFO: Running start for /dev/drbd1 on /shr Filesystem[5033]: 2012/11/27_13:54:51 INFO: Success ResourceManager[4732]: 2012/11/27_13:54:51 info: Running /etc/init.d/nfs-kernel-server start Nov 27 13:55:00 EMserver1 heartbeat: [4586]: info: Local Resource acquisition completed. (none) Nov 27 13:55:00 EMserver1 heartbeat: [4586]: info: local resource transition completed. Nov 27 13:57:46 EMserver1 heartbeat: [4586]: info: Heartbeat shutdown in progress. (4586) Nov 27 13:57:46 EMserver1 heartbeat: [5286]: info: Giving up all HA resources. ResourceManager[5301]: 2012/11/27_13:57:46 info: Releasing resource group: emserver1 IPaddr::10.1.10.254 drbddisk::r0 Filesystem::/dev/drbd1::/shr::ext4 nfs-kernel-server ResourceManager[5301]: 2012/11/27_13:57:46 info: Running /etc/init.d/nfs-kernel-server stop ResourceManager[5301]: 2012/11/27_13:57:46 info: Running /etc/ha.d/resource.d/Filesystem /dev/drbd1 /shr ext4 stop Filesystem[5372]: 2012/11/27_13:57:46 INFO: Running stop for /dev/drbd1 on /shr Filesystem[5372]: 2012/11/27_13:57:47 INFO: Trying to unmount /shr Filesystem[5372]: 2012/11/27_13:57:47 INFO: unmounted /shr successfully Filesystem[5366]: 2012/11/27_13:57:47 INFO: Success ResourceManager[5301]: 2012/11/27_13:57:47 info: Running /etc/ha.d/resource.d/drbddisk r0 stop ResourceManager[5301]: 2012/11/27_13:57:47 info: Running /etc/ha.d/resource.d/IPaddr 10.1.10.254 stop IPaddr[5509]: 2012/11/27_13:57:47 INFO: ifconfig eth0:0 down IPaddr[5497]: 2012/11/27_13:57:47 INFO: Success Nov 27 13:57:47 EMserver1 heartbeat: [5286]: info: All HA resources relinquished. Nov 27 13:57:48 EMserver1 heartbeat: [4586]: info: killing /usr/lib/heartbeat/ipfail process group 4603 with signal 15 Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: killing HBFIFO process 4589 with signal 15 Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: killing HBWRITE process 4590 with signal 15 Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: killing HBREAD process 4591 with signal 15 Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: killing HBWRITE process 4592 with signal 15 Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: killing HBREAD process 4593 with signal 15 Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: killing HBWRITE process 4594 with signal 15 Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: killing HBREAD process 4595 with signal 15 Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: killing HBWRITE process 4596 with signal 15 Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: killing HBREAD process 4597 with signal 15 Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: killing HBWRITE process 4598 with signal 15 Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: killing HBREAD process 4599 with signal 15 Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: Core process 4589 exited. 11 remaining Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: Core process 4596 exited. 10 remaining Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: Core process 4598 exited. 9 remaining Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: Core process 4590 exited. 8 remaining Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: Core process 4595 exited. 7 remaining Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: Core process 4591 exited. 6 remaining Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: Core process 4592 exited. 5 remaining Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: Core process 4593 exited. 4 remaining Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: Core process 4597 exited. 3 remaining Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: Core process 4594 exited. 2 remaining Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: Core process 4599 exited. 1 remaining Nov 27 13:57:49 EMserver1 heartbeat: [4586]: info: emserver1 Heartbeat shutdown complete. Here is some more from the log ResourceManager[2576]: 2012/11/28_16:32:42 info: Acquiring resource group: emserver1 IPaddr::10.1.10.254 drbddisk::r0 Filesystem::/dev/drbd1::/shr::ext4 nfs-kernel-server IPaddr[2602]: 2012/11/28_16:32:42 INFO: Running OK Filesystem[2653]: 2012/11/28_16:32:43 INFO: Running OK Nov 28 16:32:52 EMserver1 heartbeat: [1695]: WARN: node emserver2: is dead Nov 28 16:32:52 EMserver1 heartbeat: [1695]: info: Dead node emserver2 gave up resources. Nov 28 16:32:52 EMserver1 ipfail: [1807]: info: Status update: Node emserver2 now has status dead Nov 28 16:32:52 EMserver1 heartbeat: [1695]: info: Link emserver2:eth1 dead. Nov 28 16:32:53 EMserver1 ipfail: [1807]: info: NS: We are still alive! Nov 28 16:32:53 EMserver1 ipfail: [1807]: info: Link Status update: Link emserver2/eth1 now has status dead Nov 28 16:32:55 EMserver1 ipfail: [1807]: info: Asking other side for ping node count. Nov 28 16:32:55 EMserver1 ipfail: [1807]: info: Checking remote count of ping nodes. Nov 28 16:32:57 EMserver1 heartbeat: [1695]: info: Heartbeat shutdown in progress. (1695) Nov 28 16:32:57 EMserver1 heartbeat: [2734]: info: Giving up all HA resources. ResourceManager[2751]: 2012/11/28_16:32:57 info: Releasing resource group: emserver1 IPaddr::10.1.10.254 drbddisk::r0 Filesystem::/dev/drbd1::/shr::ext4 nfs-kernel-server ResourceManager[2751]: 2012/11/28_16:32:57 info: Running /etc/init.d/nfs-kernel-server stop ResourceManager[2751]: 2012/11/28_16:32:57 info: Running /etc/ha.d/resource.d/Filesystem /dev/drbd1 /shr ext4 stop Filesystem[2829]: 2012/11/28_16:32:57 INFO: Running stop for /dev/drbd1 on /shr Filesystem[2829]: 2012/11/28_16:32:57 INFO: Trying to unmount /shr Filesystem[2829]: 2012/11/28_16:32:58 INFO: unmounted /shr successfully Filesystem[2823]: 2012/11/28_16:32:58 INFO: Success ResourceManager[2751]: 2012/11/28_16:32:58 info: Running /etc/ha.d/resource.d/drbddisk r0 stop ResourceManager[2751]: 2012/11/28_16:32:58 info: Running /etc/ha.d/resource.d/IPaddr 10.1.10.254 stop IPaddr[2971]: 2012/11/28_16:32:58 INFO: ifconfig eth0:0 down IPaddr[2958]: 2012/11/28_16:32:58 INFO: Success Nov 28 16:32:58 EMserver1 heartbeat: [2734]: info: All HA resources relinquished. Nov 28 16:32:59 EMserver1 heartbeat: [1695]: info: killing /usr/lib/heartbeat/ipfail process group 1807 with signal 15 Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: killing HBFIFO process 1777 with signal 15 Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: killing HBWRITE process 1778 with signal 15 Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: killing HBREAD process 1779 with signal 15 Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: killing HBWRITE process 1780 with signal 15 Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: killing HBREAD process 1781 with signal 15 Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: killing HBWRITE process 1782 with signal 15 Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: killing HBREAD process 1783 with signal 15 Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: killing HBWRITE process 1784 with signal 15 Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: killing HBREAD process 1785 with signal 15 Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: killing HBWRITE process 1786 with signal 15 Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: killing HBREAD process 1787 with signal 15 Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: Core process 1778 exited. 11 remaining Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: Core process 1779 exited. 10 remaining Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: Core process 1780 exited. 9 remaining Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: Core process 1781 exited. 8 remaining Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: Core process 1782 exited. 7 remaining Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: Core process 1783 exited. 6 remaining Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: Core process 1784 exited. 5 remaining Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: Core process 1785 exited. 4 remaining Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: Core process 1786 exited. 3 remaining Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: Core process 1787 exited. 2 remaining Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: Core process 1777 exited. 1 remaining Nov 28 16:33:01 EMserver1 heartbeat: [1695]: info: emserver1 Heartbeat shutdown complete. If I restarted heartbeat at this point... the resources heartbeat controls would start up fine.... please help!

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  • Apache error: could not make child process 25105 exit, attempting to continue anyway

    - by Temnovit
    Hello! I have a web server based on Ubuntu Server 9.10 with this software: apache 2 PHP 5.3 MySQL 5 Python 2.5 Few of my websites are PHP based, few use python/django through mod_wsgi. For month or so, every day my apache server stops responding until I manually restart it. Error logs show: [Fri Mar 05 17:06:47 2010] [error] could not make child process 25059 exit, attempting to continue anyway [Fri Mar 05 17:06:47 2010] [error] could not make child process 25061 exit, attempting to continue anyway [Fri Mar 05 17:06:47 2010] [error] could not make child process 24930 exit, attempting to continue anyway [Fri Mar 05 17:06:47 2010] [error] could not make child process 25084 exit, attempting to continue anyway [Fri Mar 05 17:06:47 2010] [error] could not make child process 25105 exit, attempting to continue anyway and so on. I tried to google this problem but it seems, that I can't find a solution there. How can I determine the cause of this error and how do I fix it? Thank you for your help. UPDATE Updating mod-wsgi to version 3.1 didn't solve the problem Updating PHP to 5.3 also didn't solve it Here is a list of all installed modules: core mod_log_config mod_logio prefork http_core mod_so mod_alias mod_auth_basic mod_authn_file mod_authz_default mod_authz_groupfile mod_authz_host mod_authz_user mod_autoindex mod_cgi mod_deflate mod_dir mod_env mod_mime mod_negotiation mod_php5 mod_rewrite mod_setenvif mod_status mod_wsgi Here's how my virtual host with wsgi looks: <VirtualHost *:80> ServerName example.net DocumentRoot /var/www/example.net #wcgi script that serves all the thing WSGIScriptAlias / /var/www/example.net/index.wsgi WSGIDaemonProcess example user=wsgideamonuser group=root processes=1 threads=10 WSGIProcessGroup example Alias /static /var/www/example.net/static #serving admin files Alias /media/ /usr/local/lib/python2.6/dist-packages/django/contrib/admin/media/ <Location "/static"> SetHandler None </Location> <Location "/media"> SetHandler None </Location> ErrorLog /var/www/example.net/error.log </VirtualHost> Error log now contains two types of errors fallowed one by another: [error] child process 9486 still did not exit, sending a SIGKILL [error] could not make child process 9106 exit, attempting to continue anyway

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  • What exactly is a Deamon ? ( how to run a root command from apache binded script that uses www-data user )?

    - by user224235
    I am trying to run this command from WSGI script service httpd restart The problem is this command can only be run by root and apache uses the www-data user. it has been said the solution is to use a Deamon Process i suppose the idea is to send the command to a file that will be executed by a script that is considered "root" user.. its difficult to understand why they would call this a Deamon Process and try to scare me. Perhaps it should have been called : proxy process when i got the idea that this was a proxy process.. i thought about adding a line to /var/spool/cron/root that way the cron would execute the command for me. but of course this means i have to get the system time and then add 1 second to it and then add it to that line so cron would execute the command for me as root but my script demands an output instantly. so i suppose i need to create a DEAMON PROCESS that works like the cron. in other words it is a bash file that will execute the command in a plain file.. but will this DEAMON PROCESS be running a while command 24/7 every second ? would that not waste resources ? it only needs to activate itself to check for a command to execute when there is a command to be executed. i mean in PHP and other programming languages.. running a while statement when there is nothing to be executed could waste resources of the server.. so why should a deamon process constantly be listening for anything. i only want it to listen and execute when it is needed. i do not need a process that is constantly listening.

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  • Simplest way to respawn configured number of instances of a specific process.

    - by Zwei Steinen
    So we have an app. which we wan to run multiple instance of it in linux. The number should be configurable. We also want that whenever one of the instance disappears, a new one is booted up. I was looking into C based programs, shell script, python script etc. but I was wondering what would be the most simple, easiest way to do it. Are there any tools out there? Can one simply use some linux built-in functionality? Linux distribution is Red Hat.

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  • SVN post commit stucks while starting process

    - by Oded
    Hi, I've built a script in VS that receives the 2 arguments sent by post-commit hook. The script runs SVN LOG to retrieve data about the revision (author, date, files). When I run the solution from VS with constant vars for the arguments, it runs perfectly. When I execute the exe file, also runs perfectly. When I implement the hook script, it fails where it should read from the process. process.Start(); process.WaitForExit(); str = process.StandardOutput.ReadToEnd(); process.WaitForExit(); if (!process.HasExited) { try { process.Kill(); } catch (Exception e3) { // process is terminated } // Write Errors } Thanks. EDIT: The commit window stucks and never completes the commit. I write the code in C#.... there is no errors shown...

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  • Execute multiple command lines with the same process using C#

    - by rima
    Hi according to my last question here I try to write a sql Editor or some thing like this,in this way I try to connect to CMD from C# and execute my command. now my problem is for example I connect to SQLPLUS after that I cant get SQLPLUS command,and the other resource I review don't satisfy me.Please help me how after I connected to Sqlplus ,I can a live my process to run my sql command? right now I use this code: //Create process System.Diagnostics.Process pProcess = new System.Diagnostics.Process(); //strCommand is path and file name of command to run pProcess.StartInfo.FileName = strCommand; //strCommandParameters are parameters to pass to program pProcess.StartInfo.Arguments = strCommandParameters; pProcess.StartInfo.UseShellExecute = false; //Set output of program to be written to process output stream pProcess.StartInfo.RedirectStandardOutput = true; //Optional pProcess.StartInfo.WorkingDirectory = strWorkingDirectory; //Start the process pProcess.Start(); //Get program output string strOutput = pProcess.StandardOutput.ReadToEnd(); //Wait for process to finish pProcess.WaitForExit(); but i customize it.I separate the initialize, i mean i just create process object one time,but I still have problem. to run the second command I use these codes for second time calling: pProcess.StartInfo.FileName = strCommand; //strCommandParameters are parameters to pass to program pProcess.StartInfo.Arguments = strCommandParameters; //Start the process pProcess.Start(); //Get program output string strOutput = pProcess.StandardOutput.ReadToEnd(); //Wait for process to finish pProcess.WaitForExit(); Thanks in advance

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  • Python Process won't call atexit

    - by Brian M. Hunt
    I'm trying to use atexit in a Process, but unfortunately it doesn't seem to work. Here's some example code: import time import atexit import logging import multiprocessing logging.basicConfig(level=logging.DEBUG) class W(multiprocessing.Process): def run(self): logging.debug("%s Started" % self.name) @atexit.register def log_terminate(): # ever called? logging.debug("%s Terminated!" % self.name) while True: time.sleep(10) @atexit.register def log_exit(): logging.debug("Main process terminated") logging.debug("Main process started") a = W() b = W() a.start() b.start() time.sleep(1) a.terminate() b.terminate() The output of this code is: DEBUG:root:Main process started DEBUG:root:W-1 Started DEBUG:root:W-2 Started DEBUG:root:Main process terminated I would expect that the W.run.log_terminate() would be called when a.terminate() and b.terminate() are called, and the output to be something likeso (emphasis added)!: DEBUG:root:Main process started DEBUG:root:W-1 Started DEBUG:root:W-2 Started DEBUG:root:W-1 Terminated! DEBUG:root:W-2 Terminated! DEBUG:root:Main process terminated Why isn't this working, and is there a better way to log a message (from the Process context) when a Process is terminated? Thank you for your input - it's much appreciated.

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  • process tree

    - by Robert
    I'm looking for an easy way to find the process tree (as shown by tools like Process Explorer), in C# or other .Net language. It would also be useful to find the command-line arguments of another process (the StartInfo on System.Diagnostics.Process seems invalid for process other than the current process). I think these things can only be done by invoking the win32 api, but I'd be happy to be proved wrong. Thanks! Robert

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  • Starting a seperate process

    - by jacquesb
    I want a script to start a new process, such that the new process continues running after the initial script exits. I expected that I could use multiprocessing.Process to start a new process, and set daemon=True so that the main script may exit while the created process continues running. But it seems that the second process is silently terminated when the main script exits. Is this expected behavior, or am I doing something wrong?

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  • People, Process & Engagement: WebCenter Partner Keste

    - by Michael Snow
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Within the WebCenter group here at Oracle, discussions about people, process and engagement cross over many vertical industries and products. Amidst our growing partner ecosystem, the community provides us insight into great customer use cases every day. Such is the case with our partner, Keste, who provides us a guest post on our blog today with an overview of their innovative solution for a customer in the transportation industry. Keste is an Oracle software solutions and development company headquartered in Dallas, Texas. As a Platinum member of the Oracle® PartnerNetwork, Keste designs, develops and deploys custom solutions that automate complex business processes. Seamless Customer Self-Service Experience in the Trucking Industry with Oracle WebCenter Portal  Keste, Oracle Platinum Partner Customer Overview Omnitracs, Inc., a Qualcomm company provides mobility solutions for trucking fleets to companies in the transportation industry. Omnitracs’ mobility services include basic communications such as text as well as advanced monitoring services such as GPS tracking, temperature tracking of perishable goods, load tracking and weighting distribution, and many others. Customer Business Needs Already the leading provider of mobility solutions for large trucking fleets, they chose to target smaller trucking fleets as new customers. However their existing high-touch customer support method would not be a cost effective or scalable method to manage and service these smaller customers. Omnitracs needed to provide several self-service features to make customer support more scalable while keeping customer satisfaction levels high and the costs manageable. The solution also had to be very intuitive and easy to use. The systems that Omnitracs sells to these trucking customers require professional installation and smaller customers need to track and schedule the installation. Information captured in Oracle eBusiness Suite needed to be readily available for new customers to track these purchases and delivery details. Omnitracs wanted a high impact User Interface to significantly improve customer experience with the ability to integrate with EBS, provisioning systems as well as CRM systems that were already implemented. Omnitracs also wanted to build an architecture platform that could potentially be extended to other Portals. Omnitracs’ stated goal was to deliver an “eBay-like” or “Amazon-like” experience for all of their customers so that they could reach a much broader market beyond their large company customer base. Solution Overview In order to manage the increased complexity, the growing support needs of global customers and improve overall product time-to-market in a cost-effective manner, IT began to deliver a self-service model. This self service model not only transformed numerous business processes but is also allowing the business to keep up with the growing demands of the (internal and external) customers. This solution was a customer service Portal that provided self service capabilities for large and small customers alike for Activation of mobility products, managing add-on applications for the devices (much like the Apple App Store), transferring services when trucks are sold to other companies as well as deactivation all without the involvement of a call service agent or sending multiple emails to different Omnitracs contacts. This is a conceptual view of the Customer Portal showing the details of the components that make up the solution. 12.00 The portal application for transactions was entirely built using ADF 11g R2. Omnitracs’ business had a pressing requirement to have a portal available 24/7 for its customers. Since there were interactions with EBS in the back-end, the downtimes on the EBS would negate this availability. Omnitracs devised a decoupling strategy at the database side for the EBS data. The decoupling of the database was done using Oracle Data Guard and completely insulated the solution from any eBusiness Suite down time. The customer has no knowledge whether eBS is running or not. Here are two sample screenshots of the portal application built in Oracle ADF. Customer Benefits The Customer Portal not only provided the scalability to grow the business but also provided the seamless integration with other disparate applications. Some of the key benefits are: Improved Customer Experience: With a modern look and feel and a Portal that has the aspects of an App Store, the customer experience was significantly improved. Page response times went from several seconds to sub-second for all of the pages. Enabled new product launches: After successfully dominating the large fleet market, Omnitracs now has a scalable solution to sell and manage smaller fleet customers giving them a huge advantage over their nearest competitors. Dozens of new customers have been acquired via this portal through an onboarding process that now takes minutes Seamless Integrations Improves Customer Support: ADF 11gR2 allowed Omnitracs to bring a diverse list of applications into one integrated solution. This provided a seamless experience for customers to route them from Marketing focused application to a customer-oriented portal. Internally, it also allowed Sales Representatives to have an integrated flow for taking a prospect through the various steps to onboard them as a customer. Key integrations included: Unity Core Salesforce.com Merchant e-Solution for credit card Custom Omnitracs Applications like CUPS and AUTO Security utilizing OID and OVD Back end integration with EBS (Data Guard) and iQ Database Business Impact Significant business impacts were realized through the launch of customer portal. It not only allows the business to push through in underserved segments, but also reduces the time it needs to spend on customer support—allowing the business to focus more on sales and identifying the market for new products. Some of the Immediate Benefits are The entire onboarding process is now completely automated and now completes in minutes. This represents an 85% productivity improvement over their previous processes. And it was 160 times faster! With the success of this self-service solution, the business is now targeting about 3X customer growth in the next five years. This represents a tripling of their overall customer base and significant downstream revenue for the ongoing services. 90%+ improvement of customer onboarding and management process by utilizing, single sign on integration using OID/OAM solution, performance improvements and new self-service functionality Unified login for all Customers, Partners and Internal Users enables login to a common portal and seamless access to all other integrated applications targeted at the respective audience Significantly improved customer experience with a better look and feel with a more user experience focused Portal screens. Helped sales of the new product by having an easy way of ordering and activating the product. Data Guard helped increase availability of the Portal to 99%+ and make it independent of EBS downtime. This gave customers the feel of high availability of the portal application. Some of the anticipated longer term Benefits are: Platform that can be leveraged to launch any new product introduction and enable all product teams to reach new customers and new markets Easy integration with content management to allow business owners more control of the product catalog Overall reduced TCO with standardization of the Oracle platform Managed IT support cost savings through optimization of technology skills needed to support and modify this solution ------------------------------------------------------------ 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 -"/ /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Times New Roman","serif";}

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  • Launching a process on startup in ubuntu fails to start other processes

    - by whatWhat
    On Ubuntu Server I've written a c++ program which launches another process which is in python. The c++ process runs fine on startup but the python process never launches. It gets created and when I run "top" I can see that both process's are running but next to the one that says python it reads python defunct. I've created the startup script in /etc/init.d and updated rc.d. Is there something else I have to do in order for it to see the python application?

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  • how is the windows kill process works?

    - by IttayD
    I'm unfamiliar with how processes are killed in Windows. In Linux, a "warm" kill sends a signal (15) and the process can handle by instantiating a signal handler it and a cold kill sends signal (9) which the OS handles killing the process by force. What is the procedure in Windows? How can I send a "kill" to a process? How does the process handle it? Is there a cross-platform way of responding to a kill/close request?

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