Easiest way to find out if user has either Windows 7 or Vista (through telephone support)?
- by Rabarberski
If you have to provide some initial troubleshooting support by phone [or email], and you don't have access to the PC itself, what is the easiest and most foolproof question to find out if the 'dumb' user is using either Windows 7 or Windows Vista?
For example: determining if the user has either Windows XP or Windows Vista/7 is easy. Just ask the…