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  • Canada vs Norway

    During the winter Olympics, I had a little bet with Sondre Bjells.  Sondre is the RD for Olso, Norway, a rising rock star in the .NET world and a very great guy.  The bet was that if Canada would win Gold against Norway in the man curling final, I would wear something funny and Norwegian like a Viking hat at Mix while Sondre would wear a Canadian jersey. Well, guess who won? You know what?  I glad that Norway didnt win because I fear I would have had to wear the famous Norwegian...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Updated Google Search for iPad Rocks Side-by-Side Search and More

    - by Jason Fitzpatrick
    iPad: If Google is your search engine of choice and you do some serious searching from your iPad, you’ll want to grab a free copy of Google’s radically updated iPad search app. What’s new with Google iPad Search? This version of the app sports Google Instant, coverflow style image search, enhanced voice search, Google+ integration, and overall better integration with Google’s services. Our favorite feature, by far, is the enhanced side-by-side search. You can pull up search results and simultaneously look at a page–watch the video above to see it in action. The New Google Search App for iPad [Google Mobile Blog] HTG Explains: When Do You Need to Update Your Drivers? How to Make the Kindle Fire Silk Browser *Actually* Fast! Amazon’s New Kindle Fire Tablet: the How-To Geek Review

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  • Speaking at the Great Indian Developer Summit this week

    This week I will be speaking at the Great Indian Developer Summit in Bangalore, India for the second year in a row. My sessions are: GIDS.Net (Tuesday) Data Warehousing Made Easy What's New in SQL Server 2008 R2 (PowerPivot is shown here as well!) Sharing Business Logic between Silverlight and .NET GIDS.Web (Wednesday) Building Line of Business Applications with Silverlight 4.0 (RIA Services) GIDS.Seminar (Friday) Agile Tools and Teams In addition to my talks, Telerik will also staff a booth and have demos of all of our products and some tee shirts to give away. I will also be at the booth all day to answer your questions on my talks. See you at GIDS! Technorati Tags: Telerik,Agile,Silverlight,PowerPivot Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • WebForms vs MVC (again)

    There's a new video up on www.asp.net which aims to help developers pick between ASP.NET WebForms and ASP.NET MVC. The video boils down to 5 benefits per technology which Microsoft thinks you should consider. Let's go over the points, shall we? First, ASP.NET WebForms: 1 - Familiar control and event base programming model The claim here is that the ASP.NET model is comfortable for WinForm programmers (thankfully this unbiased analysis left out who it's more familiar for). This is largely...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Expression 4 ships

    The Expression 4 suite of products shipped today.  Good news, its a free upgrade for Expression 3 owners. New with version 4 is the Expression Studio 4 Web Professional suite.  Basically, its Expression Studio 4 Ultimate without Blend and SketchFlow. var addthis_pub="guybarrette";...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Why keyboard layout is acting weird?

    - by uzumaki
    I'm using Ubuntu 12.04. I use English (USA) and Bangla (probhat) layout. Everything regarding keyboard layout was perfect since I've installed Ubuntu about 5 months ago. Suddenly, I can't write bangla anywhere (naming folder etc.) without LibreOffice. when I'm trying to write bangla anywhere only a "square" symbol comes out for each character. Interestingly, when i'm trying to view the keyboard layout, "square" symbol is there instead of each character. Very surprising. Just take a look at the screen shot of the keyboard layout. Really very unusual issue to me.

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  • Lubuntu 12.04 PPC slow startup and shutdown

    - by Carlo Bertuccini
    I've installed Lubuntu 12.04 on a Powerbook G4 (PowerPC 1GHz, 1 gb ram, Geforce MX 440). Everything works perfectly except the startup and shutdown. To startup my system I have to wait about 3 minutes (and similar time to shutdown) Giving a look @ /var/log/dmesg I noticed the following [drm] nouveau 0000:00:10.0: Detected an NV10 generation card (0x017900a5) checking generic (b8004000 151800) vs hw (b8000000 80000000) fb: conflicting fb hw usage nouveaufb vs 0Ffb NVDA,Displ - removing generic driver The only issue concerns Nouveau ... inside my /var/log/kern.log says what follows BUG: soft lockup - CPU#0 stuck for 22s! I've booted passing the "nouveau.modeset=0" parameter and the system boot in 15 seconds but with 4 bit graphics -- Any idea how to fix? Thanks in advance for any help

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  • SQL Server Capacity Planner

    Apart from the capacity planner tool for System Center and SharePoint Server, I was looking for a tool which can help me to estimate the capacity of SQL Server. I found an article on Microsoft.com for SQL Server 2000 sizing but unfortunately the links are obseleted and dead: Dell PowerMatch Server Sizing Software Compaq Active Answer Resources Finally I found an article that is "close" to my interest: Hardware and Software Requirements for Installing SQL Server 2008 If any of you...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Oracle Utilities Framework Batch Easy Steps

    - by ACShorten
    Oracle Support have compiled a list of common Questions and Answers for Batch Processing in Oracle Utilities Application Framework. Customers and partners should take a look at these questions and answers before posting any question to support to save time. The Knowledge Base article is available from My Oracle Support under FW - Oracle Utilities Framework Batch Easy Steps (Doc ID 1306282.1). This article answers the questions but also posts links to other documents including the Batch Best Practices for Oracle Utilities Application Framework based products (Doc Id: 836362.1) and Oracle Utilities CCB Batch Operations And Configuration Guide (Doc Id: 753301.1) for more detailed information and explanation. Customers of Oracle Utilities Meter Data Management V2.0 and above, Oracle Utilities Mobile Workforce Management V2.0 and above, Oracle Enterprise Taxation and Policy Management V2.0 and above, and Oracle Utilities Smart Grid Gateway V2.0 (all editions) and above should refer to the Batch Server Administration Guide shipped with their products on eDelivery instead of using Doc Id: 753301.1.

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  • T4MVC Add-In to auto run template

    T4MVC is a fantastic solution to avoid 'Magic Strings' in ASP.NET MVC. Thanks to David Ebbo for this contribution which has made its way to MVCContrib. Must keep T4 template open and save it once.This has been the only negative thing about the template. I thought about writing an Add-In for VS to do this and even taked to David about doing it. Well, his latest post has inspired me to...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Shadow mapping with deffered shading for directional lights - shadow map projection problem

    - by Harry
    I'm trying to implement shadow mapping to my engine. I started with directional lights because they seemed to be the easiest one, but I was wrong :) I have implemented deferred shading and I retrieve position from depth. I think that there is the biggest problem but code looks ok for me. Now more about problem: Shadow map projected onto meshes looks bad scaled and translated and also some informations from shadow map texture aren't visible. You can see it on this screen: http://img5.imageshack.us/img5/2254/93dn.png Yelow frustum is light frustum and I have mixed shadow map preview and actual scene. As you can see shadows are in wrong place and shadow of cone and sphere aren't visible. Could you look at my codes and tell me where I have a mistake? // create shadow map if(!_shd)glGenTextures(1, &_shd); glBindTexture(GL_TEXTURE_2D, _shd); glTexImage2D(GL_TEXTURE_2D, 0, GL_DEPTH_COMPONENT, 1024, 1024, 0, GL_DEPTH_COMPONENT, GL_FLOAT,NULL); // shadow map size glTexParameterf(GL_TEXTURE_2D, GL_TEXTURE_MAG_FILTER, GL_NEAREST); glTexParameterf(GL_TEXTURE_2D, GL_TEXTURE_MIN_FILTER, GL_NEAREST); glTexParameterf(GL_TEXTURE_2D, GL_TEXTURE_WRAP_S, GL_CLAMP_TO_EDGE); glTexParameterf(GL_TEXTURE_2D, GL_TEXTURE_WRAP_T, GL_CLAMP_TO_EDGE); glFramebufferTexture2D(GL_DRAW_FRAMEBUFFER, GL_DEPTH_ATTACHMENT, GL_TEXTURE_2D, _shd, 0); glDrawBuffer(GL_NONE); // setting camera Vector dire=Vector(0,0,1); ACamera.setLookAt(dire,Vector(0)); ACamera.setPerspectiveView(60.0f,1,0.1f,10.0f); // currently needed for proper frustum corners calculation Vector min(ACamera._point[0]),max(ACamera._point[0]); for(int i=0;i<8;i++){ max=Max(max,ACamera._point[i]); min=Min(min,ACamera._point[i]); } ACamera.setOrthogonalView(min.x,max.x,min.y,max.y,-max.z,-min.z); glBindFramebuffer(GL_DRAW_FRAMEBUFFER, _s_buffer); // framebuffer for shadow map // rendering to depth buffer glBindFramebuffer(GL_DRAW_FRAMEBUFFER, _g_buffer); Shaders["DirLight"].set(true); Matrix4 bias; bias.x.set(0.5,0.0,0.0,0.0); bias.y.set(0.0,0.5,0.0,0.0); bias.z.set(0.0,0.0,0.5,0.0); bias.w.set(0.5,0.5,0.5,1.0); Shaders["DirLight"].set("textureMatrix",ACamera.matrix*Projection3D*bias); // order of multiplications are 100% correct, everything gives mi the same result as using glm glActiveTexture(GL_TEXTURE5); glBindTexture(GL_TEXTURE_2D,_shd); lightDir(dir); // light calculations Vertex Shader makes nothing related to shadow calculatons Pixel shader function which calculates if pixel is in shadow or not: float readShadowMap(vec3 eyeDir) { // retrieve depth of pixel float z = texture2D(depth, gl_FragCoord.xy/screen).z; vec3 pos = vec3(gl_FragCoord.xy/screen, z); // transform by the projection and view inverse vec4 worldSpace = inverse(View)*inverse(ProjectionMatrix)*vec4(pos*2-1,1); worldSpace /= worldSpace.w; vec4 coord=textureMatrix*worldSpace; float vis=1.0f; if(texture2D(shadow, coord.xy).z < coord.z-0.001)vis=0.2f; return vis; } I also have question about shadows specifically for directional light. Currently I always look at 0,0,0 position and in further implementation I have to move light frustum along to camera frustum. I've found how to do this here: http://www.gamedev.net/topic/505893-orthographic-projection-for-shadow-mapping/ but it doesn't give me what I want. Maybe because of problems mentioned above, but I want know your opinion. EDIT: vec4 worldSpace is position read from depht of the scene (not shadow map). Maybe I wasn't precise so I'll try quick explain what is what: View is camera view matrix, ProjectionMatrix is camera projection,. First I try to get world space position from depth map and then multiply it by textureMatrix which is light view *light projection*bias. Rest of code is the same as in many tutorials. I can't use vertex shader to make something like gl_Position=textureMatrix*gl_Vertex and get it interpolated in fragment shader because of deffered rendering use so I want get it from depht buffer. EDIT2: I also tried make it as in Coding Labs tutorial about Shadow Mapping with Deferred Rendering but unfortunately this either works wrong.

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  • Live from ODTUG - Big Data and SQL session #2

    - by Jean-Pierre Dijcks
    Sitting in Dominic Delmolino's session at ODTUG (KScope 12). If the session count at conferences is any indication then we will see more and more people start to deploy MapReduce in the database. And yes, that would be with SQL and PL/SQL first and foremost. Both Dominic and our own Bryn Llewellyn are doing MapReduce in the database presentations.  Since I have seen both, I would advice people to first look through Dominic's session to get a good grasp on what mappers do and what reducers do, then dive into Bryn's for a bunch of PL/SQL example. The thing I like about Dominic's is the last slide (a recursive WITH statement) to do this in SQL... Now I am hoping that next year we will see tools vendors show off how they work with Hadoop and MapReduce (at least talking about the concepts!!).

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  • Surface and the Uphill Battle to Win Over iPad Users (Namely: Me)

    - by D'Arcy Lussier
    I went away this past weekend and decided to bring along the Windows 8 tablet from the Build conference last year – y’know, to give Windows 8 a try in a typical scenario. I also brought our iPad 2 along since I figured my wife would want to use that. I’d love to tell you how I found using my Windows 8 tablet but I can’t – I used the iPad exclusively the entire weekend. It was during this that I realized what Microsoft needs to do to win me over as an iPad user. As you’ll see, I’m left wondering what it is that Surface is meant to compete with: iPad and other tablets, or thin laptops like the MacBook Air or Ultrabooks. Device Size I really like the size of the iPad compared with the Build tablet. It’s not as long and the thinness/weight of the device makes it feel more like you’re holding a magazine than a computer. I’m pleased that Microsoft will be matching the thinness of the iPad with Surface, but I’m suspect as to what that actually means. The iPad’s edges slant inwards where the Surface has a thicker boxish look (similar to the iPhone 4S). So while they may have the same depth at the deepest part of both devices, I bet the iPad will come off feeling thinner. However, its not lost on me the number of external port options the Surface’s design provides over the iPad (Usb, etc.). With that said, I haven’t missed having a USB slot on my iPad. I’m not a fan of lengthening the Surface screen size to almost a full inch over the iPad, mainly because… Vertical Orientation Experience Did you notice at the announce event, in the images of the devices that have been released, and in any marketing for it, that the surface is always displayed in horizontal orientation. This is a huge beef I have with my Build tablet and why I prefer the iPad. Yes the iPad can do the wide-screenish mode, but the iPad is oriented to be vertical by nature. Don’t agree? Look at the button and camera placement – both on the shorter sides of the device. Compare that with the Surface, where the orientation for the button and camera is on the longer sides. To be fair, Blackberry and the horde of Android tablets out there haven’t gotten this either – since most monitors are widescreen nowadays tablets should be too right? Wrong. Widescreen is great for certain things, but tasks such as reading is not one of them – hence why monitor companies like Dell provide stands that allow you to flip your widescreen monitor to a vertical orientation. That Microsoft has chosen a horizontal orientation by default for Windows 8 is disappointing – hopefully hardware manufacturers will be given the option of a default vertical orientation. Fast Startup Time I like that I can turn off/turn on the iPad very quickly. Even from a true “off” mode and not just sleeping, the iPad boots up very quickly. Windows RT needs to have that same quick response. If I start finding that I’m waiting for the device to boot up for more than 30 seconds that could be a show stopper. No Heat I really hate that the Build tablet has fans that kick in to cool the procs, but its basically a slate computer and I get its part of that prototype build. For Surface, it needs to be the same type of experience as the iPad – no heat! I know Surface doesn’t have fans and uses some cool new vent system or something like that, but even then – I want to sit and read a book on my Surface without having to feel any heat coming from the device, which is the experience I have with the iPad now. What About Apps?! I am definitely not the target client when it comes to app stores. On my iPad I use: Safari Kindle Reader Twitter App Settlers of Catan TSN’s App And that’s it. So really, while its nice that some version of Office might be available, I’m not planning on utilizing a Surface for creating a PowerPoint or working on a Word document – that’s what my laptop is for. I want my tablet to be for information snacking or as an e-reader and occasionally an entertainment device. Surface vs iPad or Surface vs Air? The more that I read up on Surface, the more I wonder if it won’t be a touch-enabled MacBook Air competitor more than an iPad one. Also, I really question if Microsoft gets tablets – when one of your main selling features is a built-in physical keyboard it speaks more to a traditional laptop experience than a tablet one that’s entirely reliant on touch. Still, I really love the Windows Phone interface – way more than iOS – so I’m still very optimistic that the Metro experience on the tablet will be fantastic. I just worry that Microsoft has interpreted a tablet as a computer with a removable keyboard and a touch screen, and that’s not what tablet computing is about at all.

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  • Creating sub domain on webmin [duplicate]

    - by Vijay
    This question is an exact duplicate of: Webmin - Setting up multiple virtual hosts - Subdomains 1 answer Can anybody help me in creating subdoain through webmin. I want to create subdomain like test.xxxxx.com for this I tried with several reference site but no luck. exp. http://www.trickylinux.net/add-domain-virtualminwebmin.html http://codeboxlabs.com/add-subdomain-webmin-linux/ My current httpd.conf look like: <VirtualHost *:80> SSLEngine off DocumentRoot /var/www/html/******/web DirectoryIndex index.php <Directory "/var/www/html/*****/web"> AllowOverride All Allow from All </Directory> ServerName www.******/.com ServerAlias ftp.*****.com SSLEngine off SSLVerifyClient optional </VirtualHost> Please help me to solve this issue.

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  • Cleaning up a folder structure from Visual Studio artifacts from the shell

    A few years ago I wrote a post that showed how to write a NAnt script to clean a folder structure from the artifacts folders used by Visual Studio. Today what I wanted to show you is a way that doesnt require NAnt installed on your computer, but that uses just a very simple command for Windows shell. Actually, its just a very tiny variation of the same command that Jon Galloway wrote to clean a folder structure from SVN files. But without further ado, here it is: Windows Registry Editor...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Q2 2010 WinForms roadmap published

    Now that Q1 2010 SP1 has been released, it is time to turn our attention to the Q2 2010 release, which promises to be yet another major milestone for RadControls for WinForms. Here is a trimmed down list of what to expect: RadGridView gets a new major version with numerous improvements and new features. A beta version is expected in mid May; In addition to the several vital improvements in performance and user experience, RadScheduler will deliver appointment reminders; RadListBox and RadComboBox will receive major updates in terms of UI, user experience, performance, and data handling. For further details visit the RadControls for WinForms Q2 2010 roadmapDid you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • My first Windows Phone 7 App: Getting SharePoint Content

    Earlier this week at the Mix10 conference, Microsoft announced the developer story of the Windows Phone 7 Series. As expected, its all about Silverlight! For all the details I highly recommend to watch the recorded keynotes (day 1, day 2). Tonight I could resist trying to build my very first Windows Phone 7 application; the traditional Hello World thingy. Because the developer tools (Visual Studio 2010 and the free Visual Studio 2010 Express) have pretty nice templates, that wasnt much of a challenge....Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Apt-get 403 Forbidden, but accessible in the browser

    - by labarna
    I've noticed that running apt-get update recently has resulted in quite a few ppa's returning "403 Forbidden". In and effort to clean them up I had a look: W: Failed to fetch http://ppa.launchpad.net/gnome3-team/gnome3/ubuntu/dists/raring/main/binary-amd64/Packages 403 Forbidden W: Failed to fetch http://ppa.launchpad.net/gnome3-team/gnome3/ubuntu/dists/raring/main/binary-i386/Packages 403 Forbidden E: Some index files failed to download. They have been ignored, or old ones used instead. The strange things is, if I copy these URLs into my browser I can access the files just fine. Why would apt-get report "403 Forbidden" if they're still accessible? I tried re-adding the ppa through add-apt-repository which downloads the signing key again, and it still reported "403 Forbidden".

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  • NightHacking demo: Java in the Internet of Things

    - by terrencebarr
    The NightHacking session with Steven Chin was good fun. Check out the video on “Java in the Internet of Things” and a live demo of the Smart Solar Tracking System with Java ME Embedded 3.2. Real hardware and demo flakiness included See here. While you are at, have a look at some of the other NightHacking sessions and a number of other videos on the YouTube Java Channel. Cheers, – Terrence Filed under: Mobile & Embedded Tagged: "Oracle Java ME Embedded", demo, embedded, iot, Java Embedded, nighthacking, video, webcast

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  • NightHacking demo: Java in the Internet of Things

    - by terrencebarr
    The NightHacking session with Steven Chin was good fun. Check out the video on “Java in the Internet of Things” and a live demo of the Smart Solar Tracking System with Java ME Embedded 3.2. Real hardware and demo flakiness included See here. While you are at, have a look at some of the other NightHacking sessions and a number of other videos on the YouTube Java Channel. Cheers, – Terrence Filed under: Mobile & Embedded Tagged: "Oracle Java ME Embedded", demo, embedded, iot, Java Embedded, nighthacking, video, webcast

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  • Getting office 2007 to work through wine - with Hebrew

    - by Tal Galili
    I tried to have office 2007 installed using playonlinux. It went well, except that when I try to change my keyboard to Hebrew and start writing - the software immediately crashes. I checked it with powerpoint, were it doesn't crash but any Hebrew text is changed into "[][][][]" signs. How might I resolve this? Thanks. Update: I was able to get the program to stop crashing by running "export LANG=he_IL.UTF-8 " However, now the text in hebrew is upside down. (e.g: ???? ?? will look like ??????)

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • Google I/O 2010 - Geospatial apps for desktop and mobile

    Google I/O 2010 - Geospatial apps for desktop and mobile Google I/O 2010 - Map once, map anywhere: Developing geospatial applications for both desktop and mobile Geo 201 Mano Marks As the number of desktop and mobile platforms proliferates the cost of developing and maintaining multiple versions of an application continues to increase. This session illustrates how the JS Maps API can be used to simplify cross platform geospatial application development by enabling a single implementation to be shared across multiple platforms, while maintaining a native look and feel. For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 8 0 ratings Time: 01:00:58 More in Science & Technology

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  • Telerik Releases the Data Service Wizard

    After a great beta cycle, Telerik is proud to announce today the commercial availability of the OpenAccess Data Service Wizard. You can download it and install it with Telerik OpenAccess Q1 2010 for both Visual Studio 2008 and 2010 RTM. If you are new to the Data Service Wizard, it is a great tool that will allow you to point a wizard at your OpenAccess generated data access classes and automatically build an WCF, Astoria (WCF Data Services), REST or ATOMPub collection endpoint, complete with the CRUD methods if applicable. If you are familiar with the Data Service Wizard already, there will be two new surprises in the release version. If you generated a domain model with the new OpenAccess Visual Entity Designer, you have only one file added to your project, mydomainmodel.rlinq for example. The first surprise of the new Data Service Wizard is that if you right click on the domain model in Visual Studio, ...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Project Management - Asana / activeCollab / basecamp / alternative / none

    - by rickyduck
    I don't know whether this should be on programmers - I've been looking at the above three apps over the past few weeks just for myself and I'm in two minds. All three look good, are easy to use, and I came to this conclusion; Asana is the easiest to use ActiveCollab is the feature rich and easiest flow BaseCamp is the best UX / design But I didn't really find my workflow was any more quicker / efficient, in fact it was a bit slower and organized. Is there a realistic place for them in workflow - should programmers use them for themselves, or only when a project manager can take control of it?

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