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• Help desk software - specific feature needed

  - by LunchMoney

  I am having a hard time finding help desk software that allows for drop down hyperlink selection during ticket creation. The situation is that we do external support for client systems and connect via remotely anywhere or logmein. Right now we use a poorly modified php based system that has a customer drop down menu and then a site drop down list that is then parsed by a bit of java script which opens a url. What I am looking for is the ability to store customer site URL information in the database and during the creation of a ticket be able to select the customer name and then select the site there by placing the corresponding site URL in the ticket. The support tech will then be able to click on this link to access the customer's site. Has anyone used or seen help desk software with this feature?

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• iptables: built-in INPUT chain in nat table?

  - by ughmandaem

  I have a Gentoo Linux system running linux 2.6.38-rc8. I also have a machine running Ubuntu with linux 2.6.35-27. I also have a virtual machine running Debian Unstable with linux 2.6.37-2. On the Gentoo and Debian systems I have an INPUT chain built into my nat table in addition to PREROUTING, OUTPUT, and POSTROUTING. On Ubuntu, I only have PREROUTING, OUTPUT, and POSTROUTING. I am able to use this INPUT chain to use SNAT to modify the source of a packet that is destined to the local machine (imagine simulating an incoming spoofed IP to a local application or just to test a virtual host configuration). This is possible with 2 firewall rules on Gentoo and Debian but seemingly not so on Ubuntu. I looked around for documentation on changes to the SNAT target and the INPUT chain of the nat table and I couldn't find anything. Does anyone know if this is a configuration issue or is it something that was just added in more recent versions of linux?

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• What happens when you add a Graphics card to a i7 with build in graphics (e.g. HD 4000)

  - by Matt

  I'm thinking of upgrading my computer from an AMD Phenom II X4 955BE with a AMD Radeon HD 6800 Graphics card (not integrated) to using a Intel Core i7 3770. As I have no knowledge of integrated graphics, my question is, what happens to the computing power when not using the HD4000 integrated graphics of the CPU (does it mean the CPU will run faster then it would if I relied on it?) Also what is better the CPUs inbuilt HD4000 or my Radeon Graphics card? I am mostly interested in terms of content creation: Using Adobe After Effects, 3D Rendering etc. Not too bothered about gaming performance. I will be using the spare parts of this build and older systems to make a second computer for network renders so what will be the advantages of keeping the Radeon with the current system for that?

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• My computer has gone horribly slow, how can I dignose whats wrong?

  - by Chirag N.R.

  I have a computer based on AMD processor & 512 MB RAM. Lately the computer has gone horribly slow. I did many tricks but was of no avail. So, I reinstalled my Operating system - Win XP SP3, still the the response is very slow. I checked if there are any background applications consuming resources. There was nothing suspicious. I removed all the applications on start, still the computer is slow. I've heard that AMD processor based systems show this behavior when they get aged. Is it true? Should I just buy a new system?

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• WMV file won't play in Windows Media Player

  - by user1053768

  I have a .wmv file I uploaded to my website. When I click the link to the video, the video plays in Windows Media Player without any problems. However, on some systems when the user clicks the link, Windows Media Player gives them the error: Window Media Player cannot play the file. The player might not support the file type or might not support the codec that was used to compress the file All I did was copy the video to the server and store the URL in a database. Why are users getting this error? How can I fix it?

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• Alerting when a RAID Array disk fails locally on VMWare ESX or ESXi System

  - by Tim K

  With ESX and ESXi, we recently had two systems where that the boot partition became degraded due to a failed disk. The only alert we managed to capture was the visual alert on the Dell servers. We failed to received any electronic alerts regarding the failed or degraded array. Does anyone have any experience with monitoring for these types of failures? In both cases, the servers were running in a RAID 5 SCSI configuration (5 disks on one system, 3 disks on another) which if we were running a Windows Server OS, we would have had an alert created in the Eventviewer. Where would I begin to look for this solution. Can it be configured in VCenter or vFoglight?

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• Mounting root failed. Dropping into basic maintenance shell

  - by vmsystem

  Hi, I have purchased AMD Phenom X4 955 3.2GHZ processor with supporting gigabyte GA-MA785GM-US2H mother board / 6GB DDR2 RAM / 500GB SATA drive for learning Vmware ESX 3.5 product. In the above configuration, I have installed windows xp 64 bit operating systems and continue to installed vmware workstation 6.5. From the VM workstation, I can able to install ESX3.5 update2, but I unable to start properly, please refer the below mention error. “Mounting root failed. Dropping into basic maintenance shell. To collect logs for VMware, connect a USB storage device and run 'bin/vm-support '. Machine will be rebooted when you exit from this shell.” The same was tested in the windows 2003 Enterprise Edition server / windows 7 32bit / windows 7 64bit also, Please help me to resolve the issue.

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• Can I force a workstation to use a specific domain controller?

  - by Chad

  I'm on a domain that I can't control the domain controllers on, but I can control my systems. All the domain controllers are part of one site, and that cannot change. However, one of the domain controllers is not working correctly and the admins in charge of it are taking forever to resolve the issue. There are 6 total domain controllers... for some reason my workstations/servers are still attempting to use the bad one to authenticate my users. Is there a way to force a workstation to use specific domain controllers? or, better yet, force it to NOT use the bad one? Thanks in advance!

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• Squid - Selective reverse proxy and forward proxy

  - by Dean Smith

  I'd like to setup a squid instance to do selective reverse proxy for a configured list of URLs whilst acting as a normal forward proxy for everything else. We are building new infrastructure, parallel live as it where, and I want to have a proxy that people can use that will force selective traffic into the new platform whilst just acting as a forward proxy for anything else. This makes it very easy for people/systems to test the portions of the new platform we want without having to change too much, just use a proxy address. Is such a setup possible ?

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• Connecting to a computer using Remote Desktop does not work first time

  - by dev

  Hi all, I'm having a weird sort of problem with Remote desktop and that too, only on one machine. If I boot up this machine, and then try to Remote desktop into it, it does not work.( I get the following error: The client could not connect to the remote computer. Remote connections might not be enabled or the computer might be too busy to accept new connections. It is also possible that network problems are preventing your connection. Please try connecting again later. If the problem continues to occur, contact your administrator. ) But if I physically log into it & then log out, and then try to Remote desktop into it, it works flawlessly. The problematic machine is Xp 64 Bit, but other systems with Xp 64 Bit work fine. Any Ideas on how to solve this?

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• How to troubleshoot ping request time out

  - by user28317

  I have a Windows 7 and an XP machine connected to a NETGEAR wireless router. Both machines can log into the network and surf the web. Both are connecting wirelessly. I can ping the router from each machine and get a reply. I can ping each machine from the router and get a reply. But i cannot ping each machine from the other; getting a request time out. Subnet IP Addresses are 192.168.1.* Router =1; Win7 = 10; XP = 11; Firewall is currently off in both systems. Since i can ping from router im picking that not the problem anyway. If i try to ping from xp to win7 i get Request Timed Out. If i try to ping from Win7 to Xp i get destination host unreachable. What should i do now? Thanks

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• How do I remove/uninstall a corporate VPN?

  - by Metro Smurf

  I have a corporate VPN installed on one of my Windows XP systems that I'd like to completely uninstall. There are no programs listed in the add/remove programs dialog matching the corporate VPN name or similar. I can find the VPN being launched from here: C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Connections\Cm\<Company Name> I can see the VPN connection under network connections: Name Type Device Name Connection Manager ------------------- Connection to <Company Name> Connection Manger WAM Miniport (PPTP) Do I just need to delete the connection from Network Connections? And delete the directory? Or?

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• Folder default ACLs not inherited when new file is created

  - by Flavien

  I'm a bit of a beginner with Unix systems, but I'm running Cygwin on my Windows Server, and I am trying to figure out something related to extended ACLs. I have a directory to which I set the following ACLs: Administrator@MyServer ~ $ setfacl -m d:u:Someuser:r-- somedir Administrator@MyServer ~ $ getfacl somedir/ # file: somedir/ # owner: Administrator # group: None user::rwx group::r-x mask:rwx other:r-x default:user::rwx default:user:Someuser:r-- default:group::r-x default:mask:rwx default:other:r-x As you can see mose of the default ACLs have the x bit. Then when I create a fine in it, it doesn't inherit the ACLs it is supposed to: Administrator@MyServer ~ $ touch somedir/somefile Administrator@MyServer ~ $ getfacl somedir/somefile # file: somedir/somefile # owner: Administrator # group: None user::rw- user:Someuser:r-- group::r-- mask:rwx other:r-- It's basically missing the x bit everywhere. Any idea why?

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• rkhunter warns of inode change by no file modification date changes

  - by Nicholas Tolley Cottrell

  I have several systems running Centos 6 with rkhunter installed. I have a daily cron running rkhunter and reporting back via email. I very often get reports like: ---------------------- Start Rootkit Hunter Scan ---------------------- Warning: The file properties have changed: File: /sbin/fsck Current inode: 6029384 Stored inode: 6029326 Warning: The file properties have changed: File: /sbin/ip Current inode: 6029506 Stored inode: 6029343 Warning: The file properties have changed: File: /sbin/nologin Current inode: 6029443 Stored inode: 6029531 Warning: The file properties have changed: File: /bin/dmesg Current inode: 13369362 Stored inode: 13369366 From what I understand, rkhunter will usually report a changed hash and/or modification date on the scanned files to, so this leads me to think that there is no real change. My question: is there some other activity on the machine that could make the inode change (running ext4) or is this really yum making regular (~ once a week) changes to these files as part of normal security updates?

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• I have a server running Windows 2008 R2 Core and it needs to hosts either SVN or GIT

  - by Jason Adams

  The server allocated for our cross platform projects (both Mac & PC) source repository is running Win2008R2 Core. We're really happy with its stability and we aren't interested in moving over to non-core. We need to get either SVN or GIT installed on the aforementioned box in the shortest amount of steps. We know the advantages/disadvantages of both systems. That being said, we don't care which one we use, we're just are looking for the path of least resistance on setting up a repository on a machine running R2 core.

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• Do I need to run a verfication on LTO tape backups even though the drives themselves perform verification as they write?

  - by ObligatoryMoniker

  We have an LTO-3 Tape drive in a Dell media library that we use for our tape backups. The article about LTO on Wikipedia states that: LTO uses an automatic verify-after-write technology to immediately check the data as it is being written, but some backup systems explicitly perform a completely separate tape reading operation to verify the tape was written correctly. This separate verify operation doubles the number of end-to-end passes for each scheduled backup, and reduces the tape life by half. What I would like to know is, do I need my backup software (Backup Exec in this case) to perform a verify on these tapes or is the verify-after-write technology inherent in LTO drives sufficient? I would also be curious if Backup Exec understands the verify-after-write technology enough to alert me if that technology couldn't veryify the data or will it just ignore it making it useless anyway since even if the drive detecs a problem I would never know about it.

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• Command-line access for Apple Time Machine?

  - by Stefan Lasiewski

  We use Apple's Time Machine to back up our workstations at the office. If I want to restore a file, I need to open up the Time Machine GUI and browse files there. The GUI is ugly eye-candy and gets in my way. Is there a way to browse the Time Machine archive using the Mac's command-line? I'm used to Netapps and other storage appliances. I use backintime for my Ubuntu workstation. To restore a file with one of those systems, you can restore a file with a simple command like: cp .snapshot/daily.0/filename.txt . or cp /backup/backintime/20100611-000002/backup/etc/shadow /etc/shadow Is there an equivalent for Apple's Time Machine?

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• In Windows XP, is it possible to disable user credential caching for particular users

  - by kdt

  I understand that when windows caches user credentials, these can sometimes be used by malicious parties to access other machines once a machine containing cached credentials is compromised, a method known as "pass the hash"[1]. For this reason I would like to get control over what's cached to reduce the risk of cached credentials being used maliciously. It is possible to prevent all caching by zeroing HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CachedLogonsCount, but this is too indiscriminate: laptops users need to be able to login when away from the network. What I would like to do is prevent the caching of credentials of certain users, such as administrators -- is there any way to do that in Windows XP? http://www.lbl.gov/cyber/systems/pass-the-hash.html

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• Security and encryption with OpenVPN

  - by Chris Tenet

  The UK government is trying to implement man-in-the-middle attack systems in order to capture header data in all packets. They are also equipping the "black boxes" they will use with technology to see encrypted data (see the Communications Data Bill). I use a VPN to increase my privacy. It uses OpenVPN, which in turn uses the OpenSSL libraries for encrypting data. Will the government be able to see all the data going through the VPN connection? Note: the VPN server is located in Sweden, if that makes a difference.

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• Update saved password for basic authentication using a script

  - by Kalamane

  I have a website that uses basic authentication as described on this webpage. Each of the computers I manage have the password saved in their browser. There is only one username and password for this. After someone logs in to the site this way, they are presented with their individual username and password prompt as part of the web page. The purpose of the initial username/password is to discourage non-technical employees that aren't supposed to be using the page from even viewing it. So far, when we've had to change this password, I've manually gone to each computer and updated the saved password. I'm writing a startup script to configure other aspects of these systems so that I can maintain them easier. I'd like to be able to update the saved password via this script. The operating system running on these machines is Windows XP SP3 and the browsers they're using to access this site are IE8 and IE9. How can I update the saved basic authentication information for a website via a script?

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• Best technique for reusing a Windows system image across configurations

  - by Martin Wiboe

  We are a small company that provides solutions for ventilation systems. Part of the solution is a "controller" which communicates with the ventilation equipment. These controllers are simply Dell computers that come with our Windows 7 system image on them and sometimes some special hardware. We typically do a batch of 10 controllers at a time. We have been using Norton Ghost to apply the system image, but this process breaks because Dell changes the system configuration often, and our Windows image now does not contain the correct drivers. This is especially a problem when they change the RAID controller. To improve this, I see 2 options: use some kind of virtualization and install a hypervisor on each PC. This would solve the driver problem, but probably cause trouble with our special hardware. use some method of adding the proper drivers to our Windows image in offline mode. I haven't got much experience in either of these approaches. How would you solve our problem?

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• Windows network takes long time to access

  - by IrfanRaza

  Hello friends, I have 4 Winodws XP systems connected in a domain with Windows 2003 server. Domain name is "SoftGenIndia". We are using Star topology. I have checked all the cables and connections, all are OK. What happening is that when i try to open the computer on domain it takes long time to show the shares (around 2-3 mins). Is there anything i am missing? Can anybody provide solution on this. Thanks for sharing your valuable time. Regards Mohammad Irfan http://softwaregenius.net

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• Where to obtain openssl-devel for SunOS 5.10

  - by user35949

  So I am having an issue that I have seen other people have on many different systems. I have to build Subversion on a SunOS 5.10 box and have run into issues. I have the openssl source code installed and in the subversion-1.6.9 folder, I run the following: ./configure --with-ssl --with-libs=/opt/exp/lib/openssl/lib and receive the error: checking for library containing RSA_new... not found configure: error: could not find library containing RSA_new configure failed for neon I have also tried running the command without the "lib" on the end of the --with-libs path. I read online that I need the openssl-devel packages, but I have been unable to find them for SunOS 5.10, and they do not show up already installed on my system when running pkginfo. I have looked online including http://www.sunfreeware.com/ which I was told was a good SunOS software source. Any help you can provide would be welcomed. Thanks, Sean

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• ntbackup workalike for adhoc full backups in Windows 7 thats free and preferably open source

  - by Justin Dearing

  On windows 2000 and XP machines I used to be able to do the following: ntbackup backup systemstate c: /f e:\backups\machineName\machineName-full+systemstate_200101206.bkf This gave me a full backup of the system that I could use to do a system restore, after doing a barebones OS install. Windows 7 has a great utility for regular backups with alerting and all that stuff. It does not seem to have command line support. I'd like a backup solution for my Windwos 7 systems that has the following features: Is free Is open source (preferebly) Works while the system is booted and leaves the system functional (clonezilla is great for offline backups, and I use that too) Gives me a backup that is suited for a full system restore or partial system restore (ruling out most imaging software even if they could work while the system is booted via some sort of shadow copy voodoo) Can work via the command line Compression would be nice, the ability to pipe output would be better.

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• Run program as admin without entering credentials? (Automatic Win7 elevation)

  - by Sam

  I'm working on my systems without admin rights, but I'd like to start sysinternals process explorer as full admin to have some debug access on my machine. Right now I run procexp.exe with parameter /e, which prompts me for admin credentials. Of course I could use runas, but for this I would need to put my admin passwort in clear text in the corresponding batch file, which is something I don't like to do. Is there a way to tell windows that this one procexp.exe is allowed to run as admin without needing to enter the credentials?

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