Does UX matter for enterprise software?
- by Ryan
I've come to notice that a lot of software that companies use for managing things like time, expenses, setting up phone systems, etc is very non-intuitive from a user experience point of view. I know personally I waste a lot of time just trying to figure out how to navigate these systems, especially if I don't have a co-worker close by who I can bug to help me out. The help files are usually just as bad as the user interface itself. Are companies that complacent or are there just not any comparable enterprise products out there which do the job for these sorts of tasks? It seems that on the consumer side there is plenty of market opportunity for creating better user experiences, but how about for enterprise software? Obviously a certain level of slickness is not going to matter to a company, but when a better UX design translates to time saved, it's hard to argue against that.
Edit: I'm not referring to in-house applications, but rather off the shelf systems from large software companies.
