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  • Columnstore Case Study #2: Columnstore faster than SSAS Cube at DevCon Security

    - by aspiringgeek
    Preamble This is the second in a series of posts documenting big wins encountered using columnstore indexes in SQL Server 2012 & 2014.  Many of these can be found in my big deck along with details such as internals, best practices, caveats, etc.  The purpose of sharing the case studies in this context is to provide an easy-to-consume quick-reference alternative. See also Columnstore Case Study #1: MSIT SONAR Aggregations Why Columnstore? As stated previously, If we’re looking for a subset of columns from one or a few rows, given the right indexes, SQL Server can do a superlative job of providing an answer. If we’re asking a question which by design needs to hit lots of rows—DW, reporting, aggregations, grouping, scans, etc., SQL Server has never had a good mechanism—until columnstore. Columnstore indexes were introduced in SQL Server 2012. However, they're still largely unknown. Some adoption blockers existed; yet columnstore was nonetheless a game changer for many apps.  In SQL Server 2014, potential blockers have been largely removed & they're going to profoundly change the way we interact with our data.  The purpose of this series is to share the performance benefits of columnstore & documenting columnstore is a compelling reason to upgrade to SQL Server 2014. The Customer DevCon Security provides home & business security services & has been in business for 135 years. I met DevCon personnel while speaking to the Utah County SQL User Group on 20 February 2012. (Thanks to TJ Belt (b|@tjaybelt) & Ben Miller (b|@DBADuck) for the invitation which serendipitously coincided with the height of ski season.) The App: DevCon Security Reporting: Optimized & Ad Hoc Queries DevCon users interrogate a SQL Server 2012 Analysis Services cube via SSRS. In addition, the SQL Server 2012 relational back end is the target of ad hoc queries; this DW back end is refreshed nightly during a brief maintenance window via conventional table partition switching. SSRS, SSAS, & MDX Conventional relational structures were unable to provide adequate performance for user interaction for the SSRS reports. An SSAS solution was implemented requiring personnel to ramp up technically, including learning enough MDX to satisfy requirements. Ad Hoc Queries Even though the fact table is relatively small—only 22 million rows & 33GB—the table was a typical DW table in terms of its width: 137 columns, any of which could be the target of ad hoc interrogation. As is common in DW reporting scenarios such as this, it is often nearly to optimize for such queries using conventional indexing. DevCon DBAs & developers attended PASS 2012 & were introduced to the marvels of columnstore in a session presented by Klaus Aschenbrenner (b|@Aschenbrenner) The Details Classic vs. columnstore before-&-after metrics are impressive. Scenario   Conventional Structures   Columnstore   Δ SSRS via SSAS 10 - 12 seconds 1 second >10x Ad Hoc 5-7 minutes (300 - 420 seconds) 1 - 2 seconds >100x Here are two charts characterizing this data graphically.  The first is a linear representation of Report Duration (in seconds) for Conventional Structures vs. Columnstore Indexes.  As is so often the case when we chart such significant deltas, the linear scale doesn’t expose some the dramatically improved values corresponding to the columnstore metrics.  Just to make it fair here’s the same data represented logarithmically; yet even here the values corresponding to 1 –2 seconds aren’t visible.  The Wins Performance: Even prior to columnstore implementation, at 10 - 12 seconds canned report performance against the SSAS cube was tolerable. Yet the 1 second performance afterward is clearly better. As significant as that is, imagine the user experience re: ad hoc interrogation. The difference between several minutes vs. one or two seconds is a game changer, literally changing the way users interact with their data—no mental context switching, no wondering when the results will appear, no preoccupation with the spinning mind-numbing hurry-up-&-wait indicators.  As we’ve commonly found elsewhere, columnstore indexes here provided performance improvements of one, two, or more orders of magnitude. Simplified Infrastructure: Because in this case a nonclustered columnstore index on a conventional DW table was faster than an Analysis Services cube, the entire SSAS infrastructure was rendered superfluous & was retired. PASS Rocks: Once again, the value of attending PASS is proven out. The trip to Charlotte combined with eager & enquiring minds let directly to this success story. Find out more about the next PASS Summit here, hosted this year in Seattle on November 4 - 7, 2014. DevCon BI Team Lead Nathan Allan provided this unsolicited feedback: “What we found was pretty awesome. It has been a game changer for us in terms of the flexibility we can offer people that would like to get to the data in different ways.” Summary For DW, reports, & other BI workloads, columnstore often provides significant performance enhancements relative to conventional indexing.  I have documented here, the second in a series of reports on columnstore implementations, results from DevCon Security, a live customer production app for which performance increased by factors of from 10x to 100x for all report queries, including canned queries as well as reducing time for results for ad hoc queries from 5 - 7 minutes to 1 - 2 seconds. As a result of columnstore performance, the customer retired their SSAS infrastructure. I invite you to consider leveraging columnstore in your own environment. Let me know if you have any questions.

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  • Where are my sub templates?

    - by Tim Dexter
    This one is for standalone/BIEE uses of Publisher. All the ERP/CRM/HCM folks are already catered for and can tuck into a nut cutlet and arugala salad. Sorry, I have just watched Food Inc and even if only half of it is true; Im still on a crusade in my house against mass produced food. Wake up World! If you have ventured into the world of sub templating, you'll be reaping some development benefit. In terms of shared report components and calculations they are very useful. Just exporting all of your report headers and footers to a single sub template can potentially save you hours and hours of work and make you look like a star. If someone in management gets it into their head that they would like Comic San Serif font rather than Arial in their report headers, its a 10 min job rather than 100 hours! What about the rest of the report content? I hear you cry. Its coming in 11g, full master template support. Your management wants bright blue borders with yellow backgrounds for all the tables in your reports, 5 minute job! Getting back to sub templates and my comment about all the ERP/CRM/HCM folks be catered for. In the standalone release there is no out of the box directory for you to drop your sub templates. Dropping them into the main report directory would make sense but they are not accessible there via a URL. An oversight on our part and something that will be addressed in 11g. Sub templates are now a first class citizen in the world of BIP, you can upload them and BIP will know what to do with them. But what do you do right now? The easiest place to put them where BIP can 'see' them is to create a directory under the xmlpserver install directory in the J2EE container e.g. $J2EE_HOME/xmlpserver/xmlpserver/subtemplates You can call it whatever you want but when the server is started up, that directory is accessible via a URL i.e. http://tdexter:9704/xmlpserver/subtemplates/mysub.rtf. You can therefore put it into the top of your main templates and call the sub template. <?import: http://tdexter:9704/xmlpserver/subtemplates/mysub.rtf?> Of course, you can drop them anywhere you want, they just need to be in a web server mountable directory. Enjoy the arugala!

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  • Neighboring Siblings?

    - by Ramkumar Menon
    Found an Interesting observation on C.M.Spielberg McQueen’s Blog – XPath 1.0 describes, amongst other axes, ones that allow access to immediate parent and immediate child nodes, as well as access to ancestor and descendant node-sets, but does not provide for immediate siblings – The only way to access these are via predicates – preceding-sibling::*[1] or following-sibling::*[1], and not explicit next-sibling and a previous-sibling axes.

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  • How to share Rhythmbox playlists in a network?

    - by Ralf Hersel
    My music is stored on a Synology NAS and Rhythmbox has access via NFS to the music files; works perfect. But how can I share the Rhythmbox playlists? I tried to store the playlists.xml file on the NAS and created a link in the home/user/.local/share/rhythmbox directory to the playlists.xml on the NAS but Rhythmbox converts the link to a local file. Any idea on how to force Rhythmbox to use the link to the playlists.xml file on the NAS?

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  • Laser Cutter Plays Portal Theme Song While Cutting Aperture Science Logo [Video]

    - by Jason Fitzpatrick
    We’re at a total loss to think of anything more geeky than a laser cutter programmed to simultaneously laser cut the Aperture Science logo while playing “Stile Alive” from Portal. If you’re unfamiliar with the original tune, check out this video. [via Boing Boing] The HTG Guide to Hiding Your Data in a TrueCrypt Hidden Volume Make Your Own Windows 8 Start Button with Zero Memory Usage Reader Request: How To Repair Blurry Photos

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  • Zombie Survival Gear and Critical Survival Skills Chart

    - by Asian Angel
    Halloween is fast approaching and what more opportune time could there be for the Zombie Apocalypse to finally occur? Be prepared with the right survival gear and skills to safely see you through it using this handy guide! Zombie Survival Gear [infographic] [via Cheeseburger Network] What To Do If You Get a Virus on Your Computer Why Enabling “Do Not Track” Doesn’t Stop You From Being Tracked HTG Explains: What is the Windows Page File and Should You Disable It?

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  • Full-Scale Star Trek Props Recreated in LEGO

    - by Jason Fitzpatrick
    Is there a finer way to immortalize your love for one geeky thing than building it with another geeky thing? Flickr user Geeky Tom lives up to his name with these well done 1:1 Star Trek props crafted from LEGO bricks. Hit up the link below to check out the full gallery of phasers, tricorders, and more. LEGO Star Trek TOS [via Neatorama] How to Play Classic Arcade Games On Your PC How to Use an Xbox 360 Controller On Your Windows PC Download the Official How-To Geek Trivia App for Windows 8

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  • ISE (Germany) and Techdata Azlan: Exadata win over IBM at Immonet

    - by Javier Puerta
    Immonet, a subsidiary of German media company Axel Springer, provides cross-media real estate marketing via the Internet, newspapers, and other channels. The Immonet.de website is the number two German property portal with approximately 1.8 million unique visitors per month and over than 950,000 current online offerings. Read here how ISE solved with Exadata the performance problems that Immonet was experiencing.

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  • Python 3.1 books still directly applicable to learning Python 2.7?

    - by jaysun
    I need to learn Python (v2.7) for my job, and looking for the best intro book for professional programmers. I found (via amazon) that "The Quick Python Book" is the best, but it's for Python 3.1 I know there's a lot of similarities in 2.7 and 3.1, and somewhere read that you can mostly use 3.1 syntax in 2.7 as a good "future practice". Can someone with experience please verify that a book for learning Python3 would still be directly applicable for 2.7? Thank you very much. edit: "The Quick Python Book" is for 3.1

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  • What package is meant to replace thinkfinger in 11.10?

    - by misterhaan
    My laptop has a fingerprint reader that until 11.10 I used via thinkfinger. That package is no longer in the repositories, but I assume there’s a different package meant to support fingerprint readers in thinkfinger’s place. What is the recommended fingerprint reader package? Should I just find thinkfinger on my own and use that instead? Here’s my reader’s lsusb output: Bus 003 Device 002: ID 0483:2016 SGS Thomson Microelectronics Fingerprint Reader

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  • Legend of Zelda: Pot Smasher [Video]

    - by Jason Fitzpatrick
    Admit it, your favorite part of playing The Legend of Zelda games is wantonly smashing the crap out of unsuspecting pots. When we play games in The Legend of Zelda franchise, we like to think that we’re single handedly keeping the entire Potters’ Guild of Hyrule employed. [via Geeks Are Sexy] Secure Yourself by Using Two-Step Verification on These 16 Web Services How to Fix a Stuck Pixel on an LCD Monitor How to Factory Reset Your Android Phone or Tablet When It Won’t Boot

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  • Importing PKCS#12 (.p12) files into Firefox From the Command Line

    - by user11165
    I’ve posted this question up on #Ubuntu and #Firefox Forums, and really could do with some help.. Anyone know where i could look or help with the answer. I’m hoping the power of social media will come through… I have a need to perform the following action: Firefox 3.6.x: Quote: open Edit - Preferences - Advanced - Encryption - View Certificates - Your Certificates - Import However i need the same functionality from the bash command line. So far I’ve established that the following command is supposed to be used: Quote: certutil -A -t “u,u,u” -d /home/df001/.mozilla/firefox/qe5y5lht.tc.default/ -n “mycert” -i client.p12 This executes with no isses, however, doesn’t show up in any Firefox Certificate store. However, I have noted that prior to running this command, i have a cert8.db key3.db and secmod.db file in the above folder. After running the command the certutil seems to have created a cert9.db, key4.db and pkcs12.txt file Listing the contents using the command: Quote: certutil -L -d sql:/home/df001/.mozilla/firefox/qe5y5lht.tc.default/ does seem to confirm my attempts of importing files into a certificate folder of some kind have worked. because i get Quote: Certificate Nickname Trust Attributes SSL,S/MIME,JAR/XPI Thawte SSL CA „ Go Daddy Secure Certification Authority „ Thawte SGC CA „ Entrust Certification Authority - L1C „ My Nero CT,C,c mynero P„ davidfield - Internet Widgits Pty Ltd u,u,u So, having tried this, and heading back over to the www, i cam across this command: Quote: pk12util -d /home/df001/.mozilla/firefox/qe5y5lht.tc.default/ -i client.p12 -n “David Field” -P “cert8.db” this again, appears to be importing something somewhere, however, again, Viewing certs from the Firefox interface doesn’t show the imported Cert. I’m surmising here on reading that the certutil and pk12util are creating a new NSS database, which firefox isn’t reading. So my question is, how can i get the p12 cert from the command line so it displays in the firefox Certificate manager interface? Why have i posted this here? Why not post on the firefox forum? Well i will copy and post the same question there as well, however the ability to use the command line to do this is important, as I have potentially 2000 machines which will need a user cert imported into firefox via a p12 file. I need to do this in the form of a script, i thought the hard part was going to be making the p12 file from the microsoft 2003 CA, turns out thats easy. I can’t just import via the GUI and copy over cert8.db x 2000, i can’t ask users to use the CA webinterface as its for VPN access, the users are off site, and they need the VPN to get to the cert server.. Is there any person out there who can help? By the way, i don't have the tor buttun installed.

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  • Introduction à l'Unreal Development Kit avec Visual Studio, un article par Aymeric SUTEAU

    Bonjour à toutes et à tous, Via ce post, je vous annonce la mise en ligne d'un premier tutoriel concernant l'UDK ou Unreal Development Kit. L'objectif de ce tutoriel est de prendre en main l'UDK sous environnement Visual Studio, afin de créer, configurer et exécuter un projet basé sur le framework Unreal Engine 3. Voici le lien vers l'article en question : Introduction à UDK avec Visual Studio N'hésitez pas à faire vos retours concernant l'article sur cette discussion. Bonne lecture ...

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  • Is Pluto a Planet or Not? [Video]

    - by Asian Angel
    Have you ever wondered why Pluto lost its status as a planet? This video explains why it happened and shows the set of criteria that scientists use to determine a celestial body’s status as a planet or not. Is Pluto a planet? [via Geeks are Sexy] HTG Explains: Why Linux Doesn’t Need Defragmenting How to Convert News Feeds to Ebooks with Calibre How To Customize Your Wallpaper with Google Image Searches, RSS Feeds, and More

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  • @CodeStock 2012 Review: Jay Harris ( @jayharris ) - XCopy is Dead: .Net Deployment Strategies that Work

    XCopy is Dead: .Net Deployment Strategies that WorkSpeaker: Jay HarrisTwitter: @jayharrisBlog: www.cptloadtest.com This talk focused on new technologies built in to deployment packaging through Visual Studios 2010.  Jay showed various methodologies in deploying web sites, and focused on features specifically for Visual Studios 2010. He covered transforming config files based on environmental constraints, the creation of deployment packages, and deploying packages via command line or importing into IIS 7.

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  • The Making of Middle Earth [Video]

    - by Jason Fitzpatrick
    The Lord of the Rings movie franchise was filmed in stunning New Zealand locations. The Hobbit continues that tradition; check out this mini-documentary to see the scouting process and take a sneak peek at the film. The Making of Middle Earth [via Mashable] How to Factory Reset Your Android Phone or Tablet When It Won’t Boot Our Geek Trivia App for Windows 8 is Now Available Everywhere How To Boot Your Android Phone or Tablet Into Safe Mode

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  • Arrivée de Chrome 4.1, traduction automatique et meilleur contrôle de la confidentialité au menu de

    Mise à jour du 18/02/10 NB : Les commentaires sur cette mise à jour commencent ici dans le topic Arrivée de Chrome 4.1 Traduction automatique et meilleur contrôle de la confidentialité au menu de cette version du navigateur de Google Google vient d'annoncer l'arrivée de la version définitive de Chrome 4.1. Le navigateur s'enrichit d'une fonction principale : la traduction, via Google Traduction (lire ci-avant). Concrètement, si l'option est activée, Chrome proposera de...

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  • Service Stack

    - by csharp-source.net
    ServiceStack allows you to build re-usable SOA-style web services with plain POCO DataContract classes. The same DTO's can be shared with a .NET client application eliminating the need for any generated code. With no configuration required, web services created are immediately discoverable and callable via the following supported endpoints: - REST and XML - REST and JSON - SOAP 1.1 / 1.2 Services can run on both Mono and the .NET Framework and be hosted in either a ASP.NET Web Application, a Windows Service or Console application.

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  • Oracle Developer Day, Poland, 2012

    - by Geertjan
    Oracle Developer Day took place in Poland today. Oracle's Gregor Rayman did the keynote, where NetBeans was positioned, yet again, as Oracle's IDE for the Java Platform, via the JavaFX Roadmap: Well, it's not so clear from my pic above, but NetBeans is closely tied to the JavaFX Roadmap, as well as the JDK Roadmap too. Then the tracks started, one of which was the Java Track (the other two tracks were on ADF/WebLogic and SOA/BPM/BAM), where among other things I demonstrated the Java EE 6 Platform via tools in NetBeans IDE at some length. The room could hardly have been fuller, chairs had to be brought in and people were standing along the walls. The above pic shows the session being set up, with the room full of developers ready to hear about Java EE 6. I also did a session on pluggable Java desktop development (i.e., NetBeans Platform) and on "What's New in NetBeans IDE 7.1?", while Martin Grebac had a session on Java EE Web Services. Some of the many questions asked during the day that I thought were interesting: Is there localization support for the @Pattern annotation? I.e., what if I want to display the error message in Polish, what do I do? Is there filtering/sorting support for the DataTable component in JSF? Why is there no visual editor for ejb-jar.xml, in the same way that there is for web.xml? "Would be handy if there were to be a JSR for IDE Keyboard Shortcuts." (Two different people asked this question, separately, without knowing about each other. The second didn't know about the Eclipse and IntelliJ keyboard shortcut support in NetBeans IDE and was happy when I told them about it.) Wouldn't it be cool if, on start up, or during installation, there'd be a question: "Are you migrating from Eclipse/IntelliJ?" Then, if "yes", reset the keyboard shortcuts to match the IDE they're coming from.Is there a way in NetBeans to find subclasses of a class? "Would be cool if HTML or JSF files could be visualized in the same way as JavaFX and Swing classes." I.e., Visual Debugger for web developers. I had a great day and am looking at the Oracle Developer Day that will be held in Cluj, Romania, on Friday.

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  • If Facebook Were Invented In the 90s [Video]

    - by Jason Fitzpatrick
    What would Facebook look like if it had been a 1990s phenomenon? This video takes us through a Facebook training video with all the Netscape Navigator goodness you can handle. [via Mashable] How to Own Your Own Website (Even If You Can’t Build One) Pt 2 How to Own Your Own Website (Even If You Can’t Build One) Pt 1 What’s the Difference Between Sleep and Hibernate in Windows?

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  • SPSS launcher for Unity

    - by user67157
    I have "SPSS 20 for Linux" statistical analysis program installed under /opt/IBM directory. I can run it via terminal entering the command line with /opt/IBM, and it runs without any problems. When the program window opens, I go to the launcher and right-click on its icon to lock it there, but after closing it, the icon becomes useless. When I click on it, nothing happens. I tried to ceate a launcher for it, but there is no use again.

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  • Tab Sweep: Email, AntClassLoader, CouchBase Manager, Memory Usage, ...

    - by arungupta
    Recent Tips and News on Java, Java EE 6, GlassFish & more : • Java, GlassFish v3, High CPU and Memory Usage, Locked Threads, Death (Gregor Bowie) • Why I will continue to use Spring *and* Java EE in new Enterprise Java Projects in 2012/2013 (Nikos Maravitsas) • The Most Frequently Asked Question About Java EE 6 & NetBeans (Geertjan) • AntClassLoader bug exposed by forgetful NetBeans (Vince) • Quick Fix for GlassFish/MySQL NoPasswordCredential Found (Mark Heckler) • Sending email via Glassfish v3 (Zbynek Šlajchrt) • COUCHBASE MANAGER FOR GLASSFISH: MORE TESTS (Ricky Poderi)

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  • Windows Azure Recipe: Big Data

    - by Clint Edmonson
    As the name implies, what we’re talking about here is the explosion of electronic data that comes from huge volumes of transactions, devices, and sensors being captured by businesses today. This data often comes in unstructured formats and/or too fast for us to effectively process in real time. Collectively, we call these the 4 big data V’s: Volume, Velocity, Variety, and Variability. These qualities make this type of data best managed by NoSQL systems like Hadoop, rather than by conventional Relational Database Management System (RDBMS). We know that there are patterns hidden inside this data that might provide competitive insight into market trends.  The key is knowing when and how to leverage these “No SQL” tools combined with traditional business such as SQL-based relational databases and warehouses and other business intelligence tools. Drivers Petabyte scale data collection and storage Business intelligence and insight Solution The sketch below shows one of many big data solutions using Hadoop’s unique highly scalable storage and parallel processing capabilities combined with Microsoft Office’s Business Intelligence Components to access the data in the cluster. Ingredients Hadoop – this big data industry heavyweight provides both large scale data storage infrastructure and a highly parallelized map-reduce processing engine to crunch through the data efficiently. Here are the key pieces of the environment: Pig - a platform for analyzing large data sets that consists of a high-level language for expressing data analysis programs, coupled with infrastructure for evaluating these programs. Mahout - a machine learning library with algorithms for clustering, classification and batch based collaborative filtering that are implemented on top of Apache Hadoop using the map/reduce paradigm. Hive - data warehouse software built on top of Apache Hadoop that facilitates querying and managing large datasets residing in distributed storage. Directly accessible to Microsoft Office and other consumers via add-ins and the Hive ODBC data driver. Pegasus - a Peta-scale graph mining system that runs in parallel, distributed manner on top of Hadoop and that provides algorithms for important graph mining tasks such as Degree, PageRank, Random Walk with Restart (RWR), Radius, and Connected Components. Sqoop - a tool designed for efficiently transferring bulk data between Apache Hadoop and structured data stores such as relational databases. Flume - a distributed, reliable, and available service for efficiently collecting, aggregating, and moving large log data amounts to HDFS. Database – directly accessible to Hadoop via the Sqoop based Microsoft SQL Server Connector for Apache Hadoop, data can be efficiently transferred to traditional relational data stores for replication, reporting, or other needs. Reporting – provides easily consumable reporting when combined with a database being fed from the Hadoop environment. Training These links point to online Windows Azure training labs where you can learn more about the individual ingredients described above. Hadoop Learning Resources (20+ tutorials and labs) Huge collection of resources for learning about all aspects of Apache Hadoop-based development on Windows Azure and the Hadoop and Windows Azure Ecosystems SQL Azure (7 labs) Microsoft SQL Azure delivers on the Microsoft Data Platform vision of extending the SQL Server capabilities to the cloud as web-based services, enabling you to store structured, semi-structured, and unstructured data. See my Windows Azure Resource Guide for more guidance on how to get started, including links web portals, training kits, samples, and blogs related to Windows Azure.

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  • WebCenter Customer Spotlight: Los Angeles Department of Water and Power

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution Summary Los Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. The goal of the project was to implement a newly designed web portal to increase customer self-service while reducing transactions via IVR and automate many of the paper based processes to web based workflows for their 1.6 million customers. LADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content and Oracle SOA Suite for the integration of their complex back-end systems infrastructure. The new portal has received extremely positive feedback from not only the customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Company OverviewLos Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. LADWP also bills most of these customers for sanitation services provided by another department in the city of Los Angeles.  Business ChallengesThe goal of the project was to implement a newly designed web portal that is easy to navigate from a web browser and mobile devices, as well as be the platform for surfacing internet and intranet applications at LADWP. The primary objective of the new portal was to increase customer self-service while reducing the transactions via IVR and walk-up and to automate many of the paper based processes to web based workflows for customers. This includes automation of Self Service implemented through My Account (Bill Pay, Payment History, Bill History, Usage analysis, Service Request Management) Financial Assistance Programs Customer Rebate Programs Turn Off/Turn On/Transfer of Services Outage Reporting eNotification (SMS, email) Solution DeployedLADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content. Using Oracle SOA Suite they integrated various back-end systems including Oracle Siebel CRM IBM Mainframe based CIS FILENET for document management EBP Eletronic Bill Payment System HP Imprint System for BillXML data Other systems including outage reporting systems, SMS service, etc. The new portal’s features include: Complete Graphical redesign based on best practices in UI Design for high usability Customer Self Service implemented through MyAccount (Bill Pay, Payment History, Bill History, Usage Analysis, Service Request Management) Financial Assistance Programs (CRM, WebCenter) Customer Rebate Programs (CRM, WebCenter) Turn On/Off/Transfer of services (Commercial & Residential) Outage Reporting eNotification (SMS, email) Multilingual (English & Spanish) – using WebCenter multi-language support Section 508 (ADA) Compliant Search – Using WebCenter SES (Secured Enterprise Search) Distributed Authorship in WebCenter Content Mobile Access (any Mobile Browser) Business ResultsThe new portal has received extremely positive feedback from not only customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Additional Information LADWP OpenWorld presentation Oracle WebCenter Portal Oracle WebCenter Content Oracle SOA Suite

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