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• Tablet design guide, Endeca patterns now available

  - by JuergenKress

  UX Direct, an Oracle program that offers consultants, partners, and customers the same scientifically proven and reusable user experience best practices that Oracle uses to build Oracle Applications, recently added links to a new design guide for creating tablet-based solutions for enterprise applications, and to the recently published Endeca User Interface Design Pattern Library. The tablet design guide is available from the UX Direct Home page. Tap the button under “Latest patterns & tools” for “Oracle Applications UX Tablet Guide.” It provides basic help for designers, developers, and project managers trying to approach tablet design and testing from an enterprise point of view. To hear what developers are saying about it, follow the links from this post on the User Experience Assistance blog. The newly released Endeca User Interface Design Pattern Library is also available from the UX Direct Home page and from a post on the User Experience Assistance blog. It describes principled ways to solve common user interface (UI) design problems related to search, faceted navigation, and discovery. The link between Simplified UI and Oracle UX strategy, plus content you can share on the cloud, ADf, tailoring, and more Simplified User Interface in Oracle Fusion Applications Fronts Oracle Cloud Offerings This new article on Simplified UI has just been posted on Usable Apps. Learn about the three themes - simplicity, mobility, and extensibility – that Simplified UI embodies. These same principles are guiding the development of the next generation of the Oracle user experience. Oracle's Applications User Experience Strategy: One Cloud User Experience, with Optimized UIs Where and How You Want This podcast from Misha Vaughan, Director, User Experience, is now available on the Oracle University Knowledge Center. It is available for partners and Oracle employees at this iLearning Link. Oracle Partner Builds User Experience That Hits Right Note for New Employees This new article on the Usable Apps website explores the experience of consultants at IntraSee as they implement a PeopleSoft onboarding process for Invesco, a global asset management company. The Feng Shui of Fusion This article in Oracle Scene is from Grant Ronald, Director of Product Management, on the Tools of Fusion: Oracle JDeveloper and Oracle ADF. Hands-On Workshop with Fusion Applications and ADF UX Desktop Design Patterns This post on the Voice of User Experience, or VoX, blog from Misha Vaughan describes a new kind of workshop for partners and a handful of internal Oracle sales folks on extending Oracle Fusion Applications and building custom applications with Application Development Framework (ADF) while maintaining the Oracle user experience. To learn more about the content that was delivered during this three-day workshop, visit the Usable Apps blog. Recent posts from a new blog series take a look at several of the topics discussed during the workshop. Applications User Experience Fundamentals Visual Design for any Enterprise User Interface / Art School in a Box Wireframing / Blueprinting Usable Applications Concepts. Tailoring videos This blog post from Richard Bingham, Applications Architect, on the Fusion Applications Developer Relations blog provides links to several videos that show many customization and development tasks using the Oracle Fusion Applications platform. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: UX,Architecture,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• The EXECUTE permission was denied on the object 'bam_Metadata_GetConfigurationXml'

  - by Andy Morrison

  We were seeing this exception on two servers when we tried to access the BAM Portal... after having to reconfigure the BAM Portal and Tools for reasons unrelated to the error: --- Log Name:      Application Source:        Bam Web Service Date:          2/18/2011 10:24:07 AM Event ID:      1534 Task Category: None Level:         Error Keywords:      Classic User:          N/A Computer:      yyyyyyyyyyyyyyyyyyyy Description: Current User: yy\yyyyyyyy EXCEPTION: Microsoft.BizTalk.Bam.Management.BamManagerException: Encountered error while executing command on SQL Server "yyyyyyyyyyyyyyy". ---> System.Data.SqlClient.SqlException: The EXECUTE permission was denied on the object 'bam_Metadata_GetConfigurationXml', database 'BAMPrimaryImport', schema 'dbo'.    at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)    at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)    at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)    at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)    at System.Data.SqlClient.SqlDataReader.ConsumeMetaData()    at System.Data.SqlClient.SqlDataReader.get_MetaData()    at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)    at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)    at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)    at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)    at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)    at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior)    at Microsoft.BizTalk.Bam.Management.SqlHelper.ExecuteQuery(String cmdText, CommandType cmdType, Transaction transaction)    --- End of inner exception stack trace ---    at Microsoft.BizTalk.Bam.Management.SqlHelper.ExecuteQuery(String cmdText, CommandType cmdType, Transaction transaction)    at Microsoft.BizTalk.Bam.Management.BamConfigurationManager.GetConfigurationXmlFromPrimaryImportDb()    at Microsoft.BizTalk.Bam.Management.BamConfigurationManager..ctor(String piServer, String piDatabase, Int32 sqlHelperCmdTimeout, Boolean validateServerNames)    at Microsoft.BizTalk.Bam.Management.BamManager..ctor(String primaryImportServer, String primaryImportDatabase, Int32 sqlCmdTimeout, Boolean validateServerNames)    at Microsoft.BizTalk.Bam.Management.BamManager..ctor(String primaryImportServer, String primaryImportDatabase)    at Microsoft.BizTalk.Bam.WebServices.Utilities.FetchBamManager()    at Microsoft.BizTalk.Bam.WebServices.Management.BamManagementService.GetViewSummaryForCurrentUser() EXCEPTION: Microsoft.BizTalk.Bam.Management.BamManagerException: Encountered error while executing command on SQL Server "yyyyyyyyyyyyyyyyyy". ---&gt; System.Data.SqlClient.SqlException: The EXECUTE permission was denied on the object 'bam_Metadata_GetConfigurationXml', database 'BAMPrimaryImport', schema 'dbo'.    at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)    at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)    at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)    at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)    at System.Data.SqlClient.SqlDataReader.ConsumeMetaData()    at System.Data.SqlClient.SqlDataReader.get_MetaData()    at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)    at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)    at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)    at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)    at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)    at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior)    at Microsoft.BizTalk.Bam.Management.SqlHelper.ExecuteQuery(String cmdText, CommandType cmdType, Transaction transaction)    --- End of inner exception stack trace ---    at Microsoft.BizTalk.Bam.Management.SqlHelper.ExecuteQuery(String cmdText, CommandType cmdType, Transaction transaction)    at Microsoft.BizTalk.Bam.Management.BamConfigurationManager.GetConfigurationXmlFromPrimaryImportDb()    at Microsoft.BizTalk.Bam.Management.BamConfigurationManager..ctor(String piServer, String piDatabase, Int32 sqlHelperCmdTimeout, Boolean validateServerNames)    at Microsoft.BizTalk.Bam.Management.BamManager..ctor(String primaryImportServer, String primaryImportDatabase, Int32 sqlCmdTimeout, Boolean validateServerNames)    at Microsoft.BizTalk.Bam.Management.BamManager..ctor(String primaryImportServer, String primaryImportDatabase)    at Microsoft.BizTalk.Bam.WebServices.Utilities.FetchBamManager()    at Microsoft.BizTalk.Bam.WebServices.Management.BamManagementService.GetViewSummaryForCurrentUser() --- We reconfigured the BAM Portal and Tools multiple times, trying to fix this issue, but kept getting the exception.  The fix was to add the BizTalk Server Administrators and BizTalk Application Users to the BAM_ManagementWS role in the BAMPrimaryImport database.  (Note that these two groups do not appear to be added to this role in a "clean" configuration. Thanks go to Ed at http://talentedmonkeys.wordpress.com/ for figuring out a solution.

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• Bridging Two Worlds: Big Data and Enterprise Data

  - by Dain C. Hansen

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The big data world is all the vogue in today’s IT conversations. It’s a world of volume, velocity, variety – tantalizing us with its untapped potential. It’s a world of transformational game-changing technologies that have already begun to alter the information management landscape. One of the reasons that big data is so compelling is that it’s a universal challenge that impacts every one of us. Whether it is healthcare, financial, manufacturing, government, retail - big data presents a pressing problem for many industries: how can so much information be processed so quickly to deliver the ‘bigger’ picture? With big data we’re tapping into new information that didn’t exist before: social data, weblogs, sensor data, complex content, and more. What also makes big data revolutionary is that it turns traditional information architecture on its head, putting into question commonly accepted notions of where and how data should be aggregated processed, analyzed, and stored. This is where Hadoop and NoSQL come in – new technologies which solve new problems for managing unstructured data. And now for some worst practices that I'd recommend that you please not follow: Worst Practice Lesson 1: Throw away everything that you already know about data management, data integration tools, and start completely over. One shouldn’t forget what’s already running in today’s IT. Today’s Business Analytics, Data Warehouses, Business Applications (ERP, CRM, SCM, HCM), and even many social, mobile, cloud applications still rely almost exclusively on structured data – or what we’d like to call enterprise data. This dilemma is what today’s IT leaders are up against: what are the best ways to bridge enterprise data with big data? And what are the best strategies for dealing with the complexities of these two unique worlds? Worst Practice Lesson 2: Throw away all of your existing business applications … because they don’t run on big data yet. Bridging the two worlds of big data and enterprise data means considering solutions that are complete, based on emerging Hadoop technologies (as well as traditional), and are poised for success through integrated design tools, integrated platforms that connect to your existing business applications, as well as and support real-time analytics. Leveraging these types of best practices translates to improved productivity, lowered TCO, IT optimization, and better business insights. Worst Practice Lesson 3: Separate out [and keep separate] your big data sandboxes from all the current enterprise IT systems. Don’t mix sand among playgrounds. We didn't tell you that you wouldn't get dirty doing this. Correlation between the two worlds is key. The real advantage to analyzing big data comes when you can correlate it with the existing data in your data warehouse or your current applications to make sense of the larger patterns. If you have not followed these worst practices 1-3 then you qualify for the first step of our journey: bridging the two worlds of enterprise data and big data. Over the next several weeks we’ll be discussing this topic along with several others around big data as it relates to data integration. We welcome you to join us in the conversation by following us on twitter on #BridgingBigData or download our latest white paper and resource kit: Big Data and Enterprise Data: Bridging Two Worlds.

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• Introducing MySQL for Excel

  - by Javier Treviño

  As part of the new product initiatives of the MySQL on Windows group we released a tool that makes the task of getting data in and out of a MySQL Database very friendly and intuitive, and we paired it with one of the preferred applications for data analysis and manipulation in Windows platforms, MS Excel. Welcome to MySQL for Excel, an add-in that is installed and accessed from within the MS Excel’s Data tab offering a wizard-like interface arranged in an elegant yet simple way to help users browse MySQL Schemas, Tables, Views and Procedures and perform data operations against them using MS Excel as the vehicle to drive the data in and out MySQL Databases. One of the coolest features we had in mind designing MySQL for Excel is simplicity. MS Excel is simple and easy to work with, thus liked by many Windows users because they don’t have to be software gurus to use it.  We applied the same principle by targeting MySQL for Excel to any kind of user, so if you are already familiarized with Excel’s interface you will find yourself working with MySQL data in no time. MySQL for Excel is shipped within the MySQL Installer as one of the tools in the suite; if prerequisites are already installed (.NET Framework 4.0, Visual Studio Tools for Office 4.0 and of course MS Office), installing the add-in involves a very few clicks and no further setup to use it. Being an Excel Add-In there is no executable file involved after the installation, running MS Excel and opening the add-in from its Data tab is all that is required. MySQL for Excel automatically integrates with MySQL Workbench (if installed) to share the same connections to MySQL Server installations, that way connections are defined just once in either product saving time.  Opening the Add-In brings the Welcome Panel at the right side of the Excel main window from which connections to MySQL Servers are shown grouped by Local VS Remote connections; then users can open any of those connections by double-clicking it and entering the password of the used account.  Additionally a user can create a connection by clicking on the New Connection action label or edit connections through MySQL Workbench (if installed) by clicking on the Manage Connections action label. Once a connection is opened, the Schema Selection panel is shown, at the top of it the selected connection (connection name, hostname/IP and username). Just below, a list of schemas is displayed where User Schemas are grouped first followed by System Schemas; users can double-click any selected schema to go to the next panel or select a schema and clicking the Next > button. Users can alternatively click on the < Back button to go back to the Welcome Panel to close the current connection and open a new one; also by clicking the Create New Schema action label they can create an empty new schema. Once a schema is opened the DB Object Selection panel is shown, this is actually the place where the fun stuff happens; from here users are able to perform actions against MySQL Tables, Views and Procedures. ">The actions available here are about importing data from a MySQL Table, View or Procedure to Excel, exporting Excel data to a new MySQL Table, appending Excel data to an existing MySQL Table or editing a MySQL Table’s data by using an Excel Worksheet as a user interface to update data in any row/column, insert new rows or delete existing rows in a very easy and friendly way. More blog posts will follow describing all of these actions, so stay tuned! Remember that your feedback is very important for us, so drop us a message: · MySQL on Windows (this) Blog - https://blogs.oracle.com/MySqlOnWindows/ · Forum - http://forums.mysql.com/list.php?172 · Facebook - http://www.facebook.com/mysql Cheers!

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• Using Live Data in Database Development Work

  - by Phil Factor

  Guest Editorial for Simple-Talk Newsletter... in which Phil Factor reacts with some exasperation when coming across a report that a majority of companies were still using financial and personal data for both developing and testing database applications. If you routinely test your development work using real production data that contains personal or financial information, you are probably being irresponsible, and at worst, risking a heavy financial penalty for your company. Surprisingly, over 80% of financial companies still do this. Plenty of data breaches and fraud have happened from the use of real data for testing, and a data breach is a nightmare for any organisation that suffers one. The cost of each data breach averages out at around $7.2 million in the US in notification, escalation, credit monitoring, fines, litigation, legal costs, and lost business due to customer churn, £1.9 million in the UK. 70% of data breaches are done from within the organisation. Real data can be exploited in a number of ways for malicious or criminal purposes. It isn't just the obvious use of items such as name and address, date of birth, social security number, and credit card and bank account numbers: Data can be exploited in many subtle ways, so there are excellent reasons to ensure that a high priority is given to the detection and prevention of any data breaches. You'll never successfully guess all the ways that real data can be exploited maliciously, or the ease with which it can be accessed. It would be silly to argue that developers never need access to a copy of the database containing live data. Developers sometimes need to track a bug that can only be replicated on the data from the live database. However, it has to be done in a very restrictive harness. The law makes no distinction between development and production databases when a data breach occurs, so the data has to be held with all appropriate security measures in place. In Europe, the use of personal data for testing requires the explicit consent of the people whose data is being held. There are federal standards such as GLBA, PCI DSS and HIPAA, and most US States have privacy legislation. The task of ensuring compliance and tight security in such circumstances is an expensive and time-consuming overhead. The developer is likely to suffer investigation if a data breach occurs, even if the company manages to stay in business. Ironically, the use of copies of live data isn't usually the most effective way to develop or test your data. Data is usually time-specific and isn't usually current by the time it is used for testing, Existing data doesn't help much for new functionality, and every time the data is refreshed from production, any test data is likely to be overwritten. Also, it is not always going to test all the 'edge' conditions that are likely to flush out bugs. You still have the task of simulating the dynamics of actual usage of the database, and here you have no alternative to creating 'spoofed' data. Because of the complexities of relational data, It used to be that there was no realistic alternative to developing and testing with live data. However, this is no longer the case. Real data can be obfuscated, or it can be created entirely from scratch. The latter process used to be impractical, now that there are plenty of third-party tools to choose from. The process of obfuscation isn't risk free. The process must access the live data, and the success of the obfuscation process has to be carefully monitored. Database data security isn't an exciting topic to you or I, but to a hacker it can be an all-consuming obsession, especially if there is financial or political gain involved. This is not the sort of adversary one would wish for and it is far better to accept, and work with, security restrictions that exist for using live data in database development work, especially when the tools exist to create large realistic database test data that can be better for several aspects of testing.

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• Improve Playback Using Enhancements in Windows Media Player 12

  - by DigitalGeekery

  Are you looking for ways to improve the playback of your media in Windows Media Player 12? We’ll show you how to do that by using the enhancements in WMP 12. If you are in Library mode, you’ll need to click the icon at the lower right to switch to Now Playing mode. Right-click anywhere in Media Player while in Now Playing mode, select Enhancements, and select any of the available options.   You can switch between the individual enhancements by clicking the right and left buttons at the top left.   Crossfading and Auto Volume Leveling The Auto Volume Leveling setting is just a simple toggle on and off. If your MP3 or WMA files have volume leveling information values.   You can automatically add volume leveling information values to all files you add to your library by switching to Library view, going to Tools > Options, and selecting Add volume leveling information values for new files on the Library tab. Click OK when finished.   Crossfading will gradually decrease the volume of the song that is ending (fade out) and increase volume of the song that is beginning. Click Turn on Crossfading and then click and drag the slider left or right change the amount of overlap between tracks. Graphic Equalizer The graphic equalizer is toggled on and off by clicking Turn on / Turn off at the top left. You can select pre-defined equalizer settings by music genre by clicking the Default list. The radio buttons on the left allow you to move the sliders individually, in a loose group or a tight group. You can always return to the default settings by clicking Reset. Play Speed Settings Choose a pre-defined settings by clicking Slow, Normal, or Fast. Uncheck the Snap slider to common speeds the move the slider right and left to your desired speed. If nothing else, these settings provide a little fun and amusement. Quiet Mode Quiet mode will level out any sharp volume highs and lows within a single track. Simply toggle the setting on or off and select whether you prefer Medium difference or Little difference by selecting one of the radio buttons. SRS WOW effects SRS WOW effects enhance low-frequency and stereo sound performance. Click Turn on to enable the TruBass and WOW Effect sliders. You can also optimize for your speaker type. Click to switch between Regular, Large, and Headphones. Video Settings Video Settings allow you to adjust the Hue, Brightness, Saturation, and Contrast.   You can also adjust the zoom settings by clicking Select video zoom settings.   Dolby Digital Settings Choose between Normal, Night, and Theater settings to adjust the audio for Dolby Digital content. This setting will only effect media with Dolby Digital sound. Looking for more ways to improve your media experience in WMP 12? Check out how to update metadata and cover art and how to share media with other Windows 7 computers on your home network. Similar Articles Productive Geek Tips Fixing When Windows Media Player Library Won’t Let You Add FilesInstall and Use the VLC Media Player on Ubuntu LinuxHow To Rip a Music CD in Windows 7 Media CenterStream Media from Windows 7 to XP with VLC Media PlayerInstalling Windows Media Player Plugin for Firefox TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Acronis Online Backup DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows Check these Awesome Chrome Add-ons iFixit Offers Gadget Repair Manuals Online Vista style sidebar for Windows 7 Create Nice Charts With These Web Based Tools Track Daily Goals With 42Goals Video Toolbox is a Superb Online Video Editor

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• SQL SERVER – What are Actions in SSAS and How to Make a Reporting Action

  - by Pinal Dave

  Actions are used for customized browsing and drilling of data for the end-user. It’s an event that a user can raise while accessing the cube data. They are used in cube browsers like excel and are triggered when a user in a client tool clicks on a particular member, level, dimension, cells or may be the cube itself.  For example a user might be able to see a reporting services report, open a web page or drill through to detailed information related to the cube data. Analysis server supports 3 types of actions :- Report Drill-through Standard Actions In this blog post, I will explain the Reporting  action. The objective of this action is to return a report with details of the product where the sales amount is greater than 1000 in cube browser analysis. You need to create a basic cube first with the facts and dimensions you want in the analysis. Following are the steps to create reporting action. Go to SQL server data tools and open the analysis services project. Navigate to actions and click on new reporting action. 2.) Specify the name of the action and choose target type as attribute members since we have to create the action on members for a attribute. 3.) Specify the Target object of your report action. Target object would be the dimension or attribute on which you want the report to appear. In our case it is product name. 4.) Next you have to define the condition on which you want the report link to appear. However, this is an optional feature. In this example we are specifying a condition, which will check if the sales amount is greater than 10,000. So, that the link appears only for those products where the defined condition is met. 5.) Next you have to specify the server name on which the report is present, report path  and the report format in which you want the report to appear. 6.) Additionally you can specify the parameters. As with conditional expression, the parameters should be a valid MDX expression. The parameter name should be same as the one defined in the report. 7.) Deploy your solution after you are done with specifying parameters and go to the cube browser. 8.) Click on the analyze in excel button, this will open your cube in excel 9.) Make an analysis which shows product names and their sales amount. 10.) Right click on a product where sales amount is greater than 10000 you will see the reporting action link. Click on that and you will be taken to your reporting services report. 11.) Clicking on the link will take you to the URL of the report. I created this report using report project wizard in SQL server data tools. So, this is how we can launch reports from a cube browser. Similarly you can open web pages, run applications and a number of  other tasks. Koenig Solutions offers SSAS training which contains all Analysis Services including Reporting in great detail. In my next blog post I will talk about drill-through actions. Author: Namita Sharma, Senior Corporate Trainer at Koenig Solutions. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL Tagged: SSAS

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• Framework 4 Features: Login Id Support

  - by Anthony Shorten

  Given that Oracle Utilities Application Framework 4 is available as part of Mobile Work Force Management and other product progressively I am preparing a number of short but sweet blog entries highlighting some of the new functionality that has been implemented. This is the first entry and it is on a new security feature called Login Id. In past releases of the Oracle Utilities Application Framework, the userid used for authentication and authorization was limited to eight (8) characters in length. This mirrored what the market required in the past with LAN userids and even legacy userids being that length. The technology market has since progressed to longer userid lengths. It is very common to hear that email addresses are being used as credentials for production systems. To achieve this in past versions of the Oracle Utilities Application Framework, sites had to introduce a short userid (8 characters in length) as an alias in your preferred security store. You then configured your J2EE Web Application Server to use the alias as credentials. This sometimes was a standard feaure of the security store and/or the J2EE Web Application Server, if you were lucky. If not, some java code has to be written to implement the solution. In Oracle Utilities Application Framework 4 we introduced a new attribute on the user object called Login Id. The Login Id can be up to 256 characters in length and is an alternative to the existing userid stored on the user object. This means the Oracle Utilities Application Framework can support both long and short userids. For backward compatibility we use the Login Id for authentication but the short userid for authorization and auditing. The user object within the Oracle Utilities Application Framework holds the translation. Backward compatibility is always a consideration in any of our designs for future or changed functionality. You will see reference to this fact in the blog entries I will be composing over the next few months. We have also thought about the flexibility in implementing this feature. The Login Id can be the same value of the Userid (the default for backward compatibility) or can be different. Both the Login Id and Userid have to be unique. This avoids sharing of credentials and is also backward compatible. You can manually enter the Login Id or provision it from Oracle Identity Manager (or other tool). If you use the Login Id only, then we will not autogenerate a short userid automatically as the rules for this can vary from site to site. You have a number of options there. Most Identity provisioning tools can generate a short userid at user creation time and this can be used. If you do not use provisioning tools, then you can write a class extension using the SDK to autoegenerate the userid based upon your sites preference. When we designed the feature there were lots of styles of generating userids (random, initial and surname, numbers etc). We could not really see a clear winner in that respect so we just allowed the extension to be inserted in if necessary. Most customers indicated to us that identity provisioning was the preferred way. This is why we released an Oracle Identity Manager integration with the framework. The Login id is case sensitive now which was not supported under userid. The introduction of the Login Id allows the product to offer flexible options when configuring security whilst maintaining backward compatibility.

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• Oracle Tutor: XPDL conversion (and why you should care)

  - by mary.keane

  You may have noticed that the Oracle Business Process Converter feature in Tutor 14 supports "XPDL" conversion to Oracle Business Process Analysis Suite (BPA), Oracle Business Process Management Suite (BPM), and Oracle Tutor, and you may have briefly wondered "what is XPDL?" before you moved on to the Visio import feature (a very popular feature in Tutor 14). This posting is for those who do not yet understand (or care) about XPDL and process modeling. Many of us (and I'm including myself) have spent years working in the process definition arena: we've written procedures, designed systems and software to help others write procedures, and have been responsible for embedding policies and procedures into training material for employees. We've worked with tools such as Oracle Tutor, Microsoft Visio, Microsoft Word, and UPK. Most of us have never worked with "modeling tools" before, and we certainly never had to understand BPMN. It's a brave new world in this arena, and companies desperately need people with policy and procedural system expertise to be able to work with system analysts so there is a seamless transfer of knowledge from IT to employees. When working with applications, a picture is worth a thousand words, so eventually you're going to need to understand and be able to work with business process models. XPDL is an acronym for XML Process Definition Language, and it is an interchange format for business process models. It allows you to take a BPMN model that was developed in one workflow application such as BizAgi and import it into another workflow application or a true BPMN management system such as Oracle BPM. Specifically, the XPDL format contains the graphical information of a model as well as any executable information. By using a common format, models can be moved from a basic modeling application used by business owners to applications used by system architects. Over 80 applications support the XPDL format, including MetaStorm ProVision, BEA ALBPM, BizAgi, and Tibco. I mention these applications because we have provided XSLT mapping files specifically for these vendors. Oracle Business Process Converter was designed with user extensibility in mind, and thus users can add their own XML files so that additional XPDL models from other vendors can be converted to BPM, BPA, and Oracle Tutor. Instructions on how to add your own files can be found in Appendix 4 of the Oracle Business Converter manual. Let's take a visual look at how this works. Here is an example of a model devloped in BizAgi: This model can be created by the average business user without a large learning curve, and it's a good start for the system analyst who will be adding web services as well as for the business manager who manages the process described in the model. By exporting this model as XPDL, the information can be converted into Oracle BPA and Oracle BPM as well as converted to Oracle Tutor to become the framework for a procedure. Through this conversion feature, one graphic illustration of a business process can be used by a system analyst, business analyst, business manager, and employee, as seen below. Model Converted to Tutor Procedure Below is the task section of the procedure after conversion from an XPDL file. Model converted to BPA Model converted to BPM End users still want step by step instructions on how to perform their jobs, so procedures (Oracle Tutor) and application simulations (UPK) are still a critical piece of the solution. But IT professionals need graphic descriptions of how the applications work, regardless of whether there are any tasks involving humans. Now there is a way to convert procedures (Oracle Tutor docx files) and basic models (XPDL files) so that business managers and system analysts can share process information. References Wikipedia XPDL. Workflow Management Coalition, XPDL Support and Resources Oracle Business Process Converter manual, Oracle Tutor 14 Oracle Business Process Management 11g If you have any XPDL conversion stories to share, we'd love to hear from you. Best wishes for the coming new year, Mary Keane, Senior Development Manager, Oracle Tutor and BPM

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• NetBeans Java Hints: Quick & Dirty Guide

  - by Geertjan

  In NetBeans IDE 7.2, a new wizard will be found in the "Module Development" category in the New File dialog, for creating new Java Hints. Select a package in a NetBeans module project. Right click, choose New/Other.../Module Development/Java Hint: You'll then see this: Fill in: Class Name: the name of the class that should be generated. E.g. "Example". Hint Display Name: the display name of the hint itself (as will appear in Tools/Options). E.g. "Example Hint". Warning Message: the warning that should be produced by the hint. E.g. "Something wrong is going on". Hint Description: a longer description of the hint, will appear in Tools/Options and eventually some other places. E.g. "This is an example hint that warns about an example problem." Will also provide an Automatic Fix: whether the hint will provide some kind of transformation. E.g. "yes". Fix Display Name: the display name of such a fix/transformation. E.g. "Fix the problem". Click Finish. Should generate "Example.java", the hint itself: import com.sun.source.util.TreePath; import org.netbeans.api.java.source.CompilationInfo; import org.netbeans.spi.editor.hints.ErrorDescription; import org.netbeans.spi.editor.hints.Fix; import org.netbeans.spi.java.hints.ConstraintVariableType; import org.netbeans.spi.java.hints.ErrorDescriptionFactory; import org.netbeans.spi.java.hints.Hint; import org.netbeans.spi.java.hints.HintContext; import org.netbeans.spi.java.hints.JavaFix; import org.netbeans.spi.java.hints.TriggerPattern; import org.openide.util.NbBundle.Messages; @Hint(displayName = "DN_com.bla.Example", description = "DESC_com.bla.Example", category = "general") //NOI18N @Messages({"DN_com.bla.Example=Example Hint", "DESC_com.bla.Example=This is an example hint that warns about an example problem."}) public class Example { @TriggerPattern(value = "$str.equals(\"\")", //Specify a pattern as needed constraints = @ConstraintVariableType(variable = "$str", type = "java.lang.String")) @Messages("ERR_com.bla.Example=Something wrong is going on") public static ErrorDescription computeWarning(HintContext ctx) { Fix fix = new FixImpl(ctx.getInfo(), ctx.getPath()).toEditorFix(); return ErrorDescriptionFactory.forName(ctx, ctx.getPath(), Bundle.ERR_com.bla_Example(), fix); } private static final class FixImpl extends JavaFix { public FixImpl(CompilationInfo info, TreePath tp) { super(info, tp); } @Override @Messages("FIX_com.bla.Example=Fix the problem") protected String getText() { return Bundle.FIX_com_bla_Example(); } @Override protected void performRewrite(TransformationContext ctx) { //perform the required transformation } } } Should also generate "ExampleTest.java", a test for it. Unfortunately, the wizard infrastructure is not capable of handling changes related to test dependencies. So the ExampleTest.java has a todo list at its begining: /* TODO to make this test work:  - add test dependency on Java Hints Test API (and JUnit 4)  - to ensure that the newest Java language features supported by the IDE are available,   regardless of which JDK you build the module with:  -- for Ant-based modules, add "requires.nb.javac=true" into nbproject/project.properties  -- for Maven-based modules, use dependency:copy in validate phase to create   target/endorsed/org-netbeans-libs-javacapi-*.jar and add to endorseddirs   in maven-compiler-plugin configuration  */Warning: if this is a project for which tests never existed before, you may need to close&reopen the project, so that "Unit Test Libraries" node appears - a bug in apisupport projects, as far as I can tell.  Thanks to Jan Lahoda for the above rough guide.

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• Windows Phone 7 Silverlight / XNA development talk

  - by subodhnpushpak

  Hi, I presented on Windows Phone 7 app development using Silverlight. Here are few pics from the event Windows Phone 7 development VIEW SLIDE SHOW DOWNLOAD ALL     I demonstrated the Visual studio, emulator capabilities/ features. An demo on Wp7 app communication with an OData Service, along with a demo on XNA app. There was lot of curious questions; I am listing them here because these keep on popping up again and again: 1. What tools does it takes to develop Wp7 app? Are they free? A typical WP7 app can be developed either using Silverlight or XNA. For developers, Visual Studio 2010 is a good choice as it provides an integrated development environment with lots of useful project templates; which makes the task really easy. For designers, Blend may be used to develop the UI in XAML. Both the tools are FREE (express version) to download and very intuitive to use. 2. What about the learning curve? If you know C#, (or any other programming language), learning curve is really flat. XAML (used for UI) may be new for you, but trust me; its very intuitive. Also you can use Microsoft Blend to generate the UI (XAML) for you. 3. How can I develop /test app without using actual device? How can I be sure my app runs as expected on actual device? The WP7 SDK comes along with an excellent emulator; which you can use for development/ testing on a computer. Later you can just change a setting and deploy the application on WP7. You will require Zune software for deploying the application on phone along with Developers key from WP7 marketplace. You can obtain key from marketplace by filling a form. The whole process for registering  is easy; just follow the steps on the site. 4. Which one should I use? Silverlight or XNA? Use Silverlight for enterprise/ business / utility apps. Use XNA for Games app. While each platform is capable / strong and may be used in conjunction as well; The methodologies used for development in these platforms are very different. XNA works on typical Do..While loop where as Silverlight works on event based methodology. 5. Where are the learning resources? Are they free? There is lots of stuff on WP7. Most of them are free. There is a excellent free book by Charles Petzold to download and http://www.microsoft.com/windowsphone is full of demos /todos / vidoes. All the exciting stuff was captured live and you can view it here; in case you were not able to catch it live!! @ http://livestre.am/AUfx. My talk starts from 3:19:00 timeline in the video!! Is there an app you miss on WP7? Do let me know about it and I may work on it for free !!! Keep discovering. Keep is Simple. WP7. Subodh

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• Moving monarchs and dragons: migrating the JDK bugs to JIRA

  - by darcy

  Among insects, monarch butterflies and dragonflies have the longest migrations; migrating JDK bugs involves a long journey as well! As previously announced by Mark back in March, we've been working according to a revised plan to transition the JDK bug management from Sun's legacy system to initially an Oracle-internal JIRA instance which is afterward made visible and usable externally. I've been busily working on this project for the last few months and the team has made good progress on many aspects of the effort: JDK bugs will be imported into JIRA regardless of age; bugs will also be imported regardless of state, including closed bugs. Consequently, the JDK bug project will start pre-populated with over 100,000 existing bugs, some dating all the way back to 1994. This will allow a continuity of information and allow new issues to be linked to old ones. Using a custom import process, the Sun bug numbers will be preserved in JIRA. For example, the Sun bug with bug number 4040458 will become "JDK-4040458" in JIRA. In JIRA the project name, "JDK" in our case, is part of the bug's identifier. Bugs created after the JIRA migration will be numbered starting at 8000000; bugs imported from the legacy system have numbers ranging between 1000000 and 79999999. We're working with the bugs.sun.com team to try to maintain continuity of the ability to both read JDK bug information as well as to file new incidents. At least for now, the overall architecture of bugs.sun.com will be the same as it is today: it will be a gateway bridging to an Oracle-internal system, but the internal system will change to JIRA from the legacy database. Generally we are aiming to preserve the visibility of bugs currently viewable on bugs.sun.com; however, bugs in areas not related to the JDK will not be visible after the transition to JIRA. New incoming incidents will be sent to a separate JIRA project for initial triage before possibly being moved into the JDK project. JDK bug management leans heavily on being able to track the state of bugs in multiple releases, especially to coordinate delivering synchronized security releases (known as CPUs, critital patch updates, in Oracle parlance). For a security release, it is common for half a dozen or more release trains to be affected (for example, JDK 5, JDK 6 update, OpenJDK 6, JDK 7 update, JDK 8, virtual releases for HotSpot express, etc.). We've determined we need to track at least the tuple of (release, responsible engineer/assignee for the release, status in the release) for the release trains a fix is going into. To do this in JIRA, we are creating a separate port/backport issue type along with a custom link type to allow the multiple release information to be easily grouped and presented together. The Sun legacy system had a three-level classification scheme, product, category, and subcategory. Out of the box, JIRA only has a one-level classification, component. We've implemented a custom second-level classification, subcomponent. As part of the bug migration we've taken the opportunity to think about how bugs should be grouped under a two-level system and we'll the new system will be simpler and more regular. The main top-level components of the JDK product will include: core-libs client-libs deploy install security-libs other-libs tools hotspot For the libs areas, the primary name of the subcomportment will be the package of the API in question. In the core-libs component, there will be subcomponents like: java.lang java.lang.class_loading java.math java.util java.util:i18n In the tools component, subcomponents will primarily correspond to command names in $JDK/bin like, jar, javac, and javap. The first several bulk imports of the JDK bugs into JIRA have gone well and we're continuing to refine the import to have greater fidelity to the current data, including by reconstructing information not brought over in a structured fashion during the previous large JDK bug system migration back in 2004. We don't currently have a firm timeline of when the new system will be usable externally, but as it becomes available, I'll share further information in follow-up blog posts.

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• Create a Remote Git Repository from an Existing XCode Repository

  - by codeWithoutFear

  Introduction Distributed version control systems (VCS’s), like Git, provide a rich set of features for managing source code.  Many development tools, including XCode, provide built-in support for various VCS’s.  These tools provide simple configuration with limited customization to get you up and running quickly while still providing the safety net of basic version control. I hate losing (and re-doing) work.  I have OCD when it comes to saving and versioning source code.  Save early, save often, and commit to the VCS often.  I also hate merging code.  Smaller and more frequent commits enable me to minimize merge time and effort as well. The work flow I prefer even for personal exploratory projects is: Make small local changes to the codebase to create an incrementally improved (and working) system. Commit these changes to the local repository.  Local repositories are quick to access, function even while offline, and provides the confidence to continue making bold changes to the system.  After all, I can easily recover to a recent working state. Repeat 1 & 2 until the codebase contains “significant” functionality and I have connectivity to the remote repository. Push the accumulated changes to the remote repository.  The smaller the change set, the less likely extensive merging will be required.  Smaller is better, IMHO. The remote repository typically has a greater degree of fault tolerance and active management dedicated to it.  This can be as simple as a network share that is backed up nightly or as complex as dedicated hardware with specialized server-side processing and significant administrative monitoring. XCode’s out-of-the-box Git integration enables steps 1 and 2 above.  Time Machine backups of the local repository add an additional degree of fault tolerance, but do not support collaboration or take advantage of managed infrastructure such as on-premises or cloud-based storage. Creating a Remote Repository These are the steps I use to enable the full workflow identified above.  For simplicity the “remote” repository is created on the local file system.  This location could easily be on a mounted network volume. Create a Test Project My project is called HelloGit and is located at /Users/Don/Dev/HelloGit.  Be sure to commit all outstanding changes.  XCode always leaves a single changed file for me after the project is created and the initial commit is submitted. Clone the Local Repository We want to clone the XCode-created Git repository to the location where the remote repository will reside.  In this case it will be /Users/Don/Dev/RemoteHelloGit. Open the Terminal application. Clone the local repository to the remote repository location: git clone /Users/Don/Dev/HelloGit /Users/Don/Dev/RemoteHelloGit Convert the Remote Repository to a Bare Repository The remote repository only needs to contain the Git database.  It does not need a checked out branch or local files. Go to the remote repository folder: cd /Users/Don/Dev/RemoteHelloGit Indicate the repository is “bare”: git config --bool core.bare true Remove files, leaving the .git folder: rm -R * Remove the “origin” remote: git remote rm origin Configure the Local Repository The local repository should reference the remote repository.  The remote name “origin” is used by convention to indicate the originating repository.  This is set automatically when a repository is cloned.  We will use the “origin” name here to reflect that relationship. Go to the local repository folder: cd /Users/Don/Dev/HelloGit Add the remote: git remote add origin /Users/Don/Dev/RemoteHelloGit Test Connectivity Any changes made to the local Git repository can be pushed to the remote repository subject to the merging rules Git enforces. Create a new local file: date > date.txt /li> Add the new file to the local index: git add date.txt Commit the change to the local repository: git commit -m "New file: date.txt" Push the change to the remote repository: git push origin master Now you can save, commit, and push/pull to your OCD hearts’ content! Code without fear! --Don

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• Customer Interaction Group (NL) becomes the first Oracle EMEA partner that Achieves OPN Specialization for Oracle RightNow CX Cloud Service

  - by Richard Lefebvre

  Oracle Recognizes Customer Interaction Group for Expertise in Oracle RightNow CX Cloud Service Customer Interaction Group, specialists in customer contact and a Gold level member of Oracle® PartnerNetwork (OPN), today announced it has achieved OPN Specialized status for Oracle RightNow CX Cloud Service. To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, Customer Interaction Group has been recognized by Oracle for its expertise in delivering services specifically around Oracle RightNow CX Cloud Service through competency development, business results and proven success.   “As valued Oracle partner it is very important to us to achieve this specialization. With this recognition we guarantee our customers professionalism in each project, from advisory tasks to complex implementations. This allows Customer Interaction Group not only a deepening realization towards optimizing customer interaction, but also to service delivery through various media channels. As a result, our customers are able to service their customers on a higher level” says Hanjo Huizing, CEO of Customer Interaction Group. “Oracle congratulates The Customer Interaction Group with becoming specialized Oracle RightNow partner. Oracle’s Specialization Program is a trusted status and brand, which allows our most experienced and committed partners to differentiate themselves in the marketplace and gain a competitive edge by spotlighting their strengths and special skills” said Richard Lefebvre, head of the Oracle EMEA CRM&CX Partner Community. In today’s competitive markets, successful businesses can successfully stand out by offering their customers good customer service combined with excellent accessibility. Our mission is to help businesses configure and optimize the full range of customer contact. We have the knowledge, experience and tools to develop practical and innovative solutions for customer interaction processes. Our customers as fonq.nl (web department store) and CitizenM (hotels) are working successfully with Oracle RightNow CX Cloud Service. They both serve their customers not only in The Netherlands but also in a lot of countries in Europe. Our focus is on the delivery of excellent customer service at a lower cost. Our objective is to increase return on customer contact and to give customers a positive experience. About Customer Interaction Group Customer Interaction Group specializes in delivering and optimizing customer interaction solutions for voice, web, and social interactions. Armed with the knowledge, experience and solutions, they provide solutions and consulting services to companies seeking to deliver superior customer experiences. The core method and approach of Customer Interaction Group is to translate business problems and processes into practical interaction solutions. Based in Amsterdam, the Netherlands, The Customer Interaction Group serves customers all over Europe. Follow us on Twitter @CustIntGroup, Facebook.com/custintgroup, linkedin.com/company/customer-interaction-group or visit our website www.custintgroup.com About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.

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• On The Road with the HR Community

  - by Kathryn Perry

  A guest post by Steve Boese, Director, Talent Strategy, Oracle One of the best ways to connect with and to get a feel for what is on the minds of Human Resources leaders is to get out of the office and hit the road. I’ve had the great honor to attend and/or present at a number of events recently, including the massive SHRM Annual Conference, the HR Florida Conference, and Taleo World in Chicago. These events, and many others, offer solution providers, talent management professionals, business leaders, and even more casual observers of the Human Resources field with tremendous opportunities to connect, to share information, and to learn from each other. Attending the conferences also give people a sense of how they can improve and enhance their skills and knowledge, learn about the latest workforce technologies, and bring new and innovative ideas back to their organizations. And sure, the parties and conference swag can be pretty nice as well! If you attend a few of these industry events, one of the most beneficial by-products that you can emerge with -- whether you are on the front lines in HR at your organization, or as we are at Oracle, in the business of developing and delivering innovative and impactful technology solutions to our customers -- is to get a larger sense of the big ideas and major trends, concerns, and challenges facing organizations all across the landscape, and to be able to better understand how your strategies and solutions can be improved with this greater perspective. So what are HR folks discussing and debating? What questions and problems keep them up at night? What are the bloggers and large community of HR social media enthusiasts buzzing about? From my perspective some of the common themes you see over and again across the HR community break down (broadly), into three main areas: Talent attraction - How can we locate, attract, recruit, and hire the best talent possible? What new strategies, approaches, and technologies can help us in this critically important area? What role do external social networks like LinkedIn, Facebook, and Twitter play in the increasingly competitive search for talent? Talent Retention - How can we make sure to keep that talent on our team? What engagement, development, recognition, and compensation tools can help us in this regard? How can we continue, (or become), an employer of choice? What is our unique and compelling employer value proposition? Talent Empowerment - How can we put our employees in the best position to succeed? What can we do to better align our talent with the organization’s mission and goals, while simultaneously providing the best and most driven to succeed individuals a clear path to achieve their career goals and aspirations? How can new technologies, particularly social and collaboration tools help in this area? While these are the ‘big themes’ that I know I have seen this year, certainly they are not really new, nor are they likely to fundamentally change in the next year or two. I think the reason is that at the core of any successful enterprise is a collection of smart, interested, engaged, challenged, and empowered group of people. And that was likely the case 10 or 20 years ago, and will probably be the case 10 or 20 years into the future. But what has changed, and what you can see -- evidenced by simply following the Twitter backchannel for an event and by reading some of the many fantastic HR blogs out there -- is that the HR professional's ability, along with technology solution providers like Oracle, to connect, to more openly share information with each other, and to make each other better in the process, (and to create new, improved, and more innovative solutions), has never been greater. And I think it is with this heretofore unprecedented level of opportunity to connect with other members of the community that HR professionals will be better equipped to help their organizations attract, retain, and empower their teams. We at Oracle HCM look forward to continuing to meet, engage, and connect with the HR community in the coming months. Until then -- follow us on Twitter and Facebook.

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• Delivering SOA Governance with EAMS and Oracle Enterprise Repository by Link Consulting Team

  - by JuergenKress

  In the last 12 years Link Consulting has been making its presence in specific areas such as Governance and Architecture, both in terms of practices and methodologies, products, know-how and technological expertise. The Enterprise Architecture Management System - Oracle Enterprise Edition (EAMS - OER Edition) is the result of this experience and combines the architecture management solution with OER in order to deliver a product specialized for SOA Governance that gathers the better of two worlds in solution that enables SOA Governance projects, initiatives and programs. Enterprise Architecture Management System Enterprise Architecture Management System (EAMS), is an automation based solution that enables the efficient management of Enterprise Architectures. The solution uses configured enterprise repositories and takes advantages of its features to provide automation capabilities to the users. EAMS provides capabilities to create/customize/analyze repository data, architectural blueprints, reports and analytic charts. Oracle Enterprise Repository Oracle Enterprise Repository (OER) is one of the major and central elements of the Oracle SOA Governance solution. Oracle Enterprise Repository provides the tools to manage and govern the metadata for any type of software asset, from business processes and services to patterns, frameworks, applications, components, and models. OER maps the relationships and inter-dependencies that connect those assets to improve impact analysis, promote and optimize their reuse, and measure their impact on the bottom line. It provides the visibility, feedback, controls, and analytics to keep your SOA on track to deliver business value. The intense focus on automation helps to overcome barriers to SOA adoption and streamline governance throughout the lifecycle. Core capabilities of the OER include: Asset Management Asset Lifecycle Management Usage Tracking Service Discovery Version Management Dependency Analysis Portfolio Management EAMS - OER Edition The solution takes the advantages and features from both products and combines them in a symbiotic tool that enhances the quality of SOA Governance Initiatives and Programs. EAMS is able to produce a vast number of outputs by combining its analytical engine, SOA-specific configurations and the assets in OER and other related tools, catalogs and repositories. The configurations encompass not only the extendable parametrization of the metadata but also fully configurable blueprints, PowerPoint reports, charts and queries. The SOA blueprints The solution comes with a set of predefined architectural representations that help the organization better perceive their SOA landscape. More blueprints can be easily created in order to accommodate the organizations needs in terms of detail, audience and metadata. Charts & Dashboards The solution encompasses a set of predefined charts and dashboards that promote a more agile way to control and explore the assets. Time Based Visualization All representations are time bound, and with EAMS - OER you can truly govern SOA with a complete view of the Past, Present and Future; The solution delivers Gap Analysis, a project oriented approach while taking into consideration the As-Was, As-Is an To-Be. Time based visualization differentiating factors: Extensive automation and maintenance of architectural representations Organization wide solution. Easy access and navigation to and between all architectural artifacts and representations. Flexible meta-model, customization and extensibility capabilities. Lifecycle management and enforcement of the time dimension over all the repository content. Profile based customization. Comprehensive visibility Architectural alignment Friendly and striking user interfaces For more information on EAMS visit us here. For more information on SOA visit us here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: Link Consulting,OER,OSR,SOA Governance,SOA Community,Oracle SOA,Oracle BPM,BPM Community,OPN,Jürgen Kress

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• What is the difference between Workcenters, Dashboards, and the Interaction Hub?

  - by Matthew Haavisto

  Oracle Open World has just concluded.  Over the course of the conference, we presented several sessions covering different aspects of the PeopleSoft user experience, including Workcenters, Dashboards, and the PeopleSoft Interaction Hub (formerly known as the PeopleSoft Applications Portal).  Although we've produced collateral on these features and covered them in sessions, it became apparent at the conference that customers still have many questions about the these products, including how they are licensed, how they are installed, what their various purposes are, and how they can be used together synergistically. Let's Start with Licensing and Installation As you may know, we've extended the restricted use license (RUL) for the Interaction Hub.  This grants customers with PeopleTools 8.52 licenses the right to install the Interaction Hub for free for use as specified in the Tools license notes.  Note that this means customers receive a restricted use license for the Interaction Hub that doesn't cost them an additional license fee, but it is a separate product, not part of PeopleTools or PeopleSoft applications, and is a separate installation.  This means customers must provide the infrastructure to install and run the Hub, just like any other application.  The benefits of using the Hub to unify your PeopleSoft user experience can be great.  PeopleSoft applications have not yet delivered instances of the Hub with their products, though they may in the future. Workcenters and Dashboards, on the other hand, are frameworks provided by PeopleTools.  No other license is required, and no additional installation of a separate product is needed (apart from PeopleTools and PeopleSoft applications).  PeopleSoft applications are delivering instances of the workcenters and dashboards with their products.  Some are available now, and more are coming in future releases.  These delivered workcenter and dashboard instances require no additional licenses, and no additional installations beyond Tools and the applications that provide them.  In addition, the workcenter and dashboard frameworks provided by PeopleTools can be used by customers to build their own workcenters and dashboards, and it's quite easy and simple to do so. What are Their Differences?  What Purposes do they Serve? Workcenters, Dashboards and the Interaction Hub appear somewhat similar.  They all contain pagelets, and have some visual characteristics in common.  However, their strengths and purposes are very different, and they were designed to provide different benefits to your PeopleSoft ecosystem. Workcenters and Dashboards have the following characteristics: Designed for specific roles Focus on the daily tasks of those roles Help to streamline the work performed most often Personal view of my work world Makes navigation and search easier and quicker, particularly for transactions and decision support Reports and data needed for day-to-day work Personalizable, but minimal Delivered by PS Apps, but can be altered by customer for their requirements Customers can create their own Workcenters can be used for guided processes  The Interaction Hub is designed to aggregate content from multiple applications, and is is used to unify the user experience of those applications.  It offers a rich, web site-based user experience, and is often used to provide access to infrequently performed activities like benefits enrollment, payroll inquiries, life event changes, onboarding, and so on. Full-featured and robust Centrally administered Pushed to large audience Broad info like Company News Infrequent activities like benefits, not day-to-day tasks Self-service, access to employer info Central launch point for other activities and can navigate to workcenters and dashboards Deployed by customers or consultants, instances not delivered by PeopleSoft (at this time) Content management Unified PS application navigation Although these products are quite different and serve different purposes in your PeopleSoft environment, they can be used together to provide a richer, more efficient and engaging user experience for your all your user communities.

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• My .NET Technology picks for 2011

  - by shiju

  My Technology predictions for 2011 Cloud computing and Mobile application development will be the hottest trends for 2011. I hope that Windows Azure will be very hot in year 2011 and lot of cloud computing adoption will be happen with Windows Azure on 2011. Web application scalability will be the big challenge for Architects in the next year and architecture approaches like CQRS will get some attention on next year. Architects will look on different options for web application scalability and adoption of NoSQL and Document databases will be more in the year 2011. The following are the my technology picks for .Net stack Windows Azure Windows Azure will be one of the hottest technologies of 2011. Adoption of Cloud and Windows Azure will get big attention on next year. The Windows Azure platform is a flexible cloud–computing platform that lets you focus on solving business problems and addressing customer needs. No need to invest upfront on expensive infrastructure. Pay only for what you use, scale up when you need capacity and pull it back when you don’t. We handle all the patches and maintenance — all in a secure environment with over 99.9% uptime. Silverlight 5 Silverlight is becoming a common technology for variety of development platforms. You can develop Silverlight applications for web, desktop and windows phone. The new Silverlight 5 beta will be available during the starting quarter of the next year with new capabilities and lot of new features. Silverlight 5 will be powerful development platform for both web-based business apps and rich media solutions. We can expect final version of Silverlight 5 on end of 2011. Windows Phone 7 Development Tools Mobile application development will be very hot in year 2011 and Windows Phone 7 will be one of the hottest technologies of next year. You can get introduction on Windows Phone 7 Development Tools from somasegar’s blog post and MSDN documentation available from here. EF Code First I am a big fan of Entity Framework’s Code First approach and hope that Code First approach will attract more people onto Entity Framework 4. EF Code First lets you focus on domain model which will enable Domain-Driven Development for applications. I hope that DDD fans will love the EF Code First approach. The Entity Framework 4 now supports three types of approaches and these will attract different types of developer audience. ASP.NET MVC 3 The ASP.NET MVC 3 will be the hottest technology of Microsoft web stack on the next year. ASP.NET developers will widely move to the ASP.NET MVC Framework from their WebForms development. The new Razor view engine is great and it will increase the adoption of ASP.NET MVC 3. Razor the will improve the productivity when working with ASP.NET MVC 3 Views. You can build great web applications using ASP.NET MVC 3 and jQuery with better maintainability, generation of clean HTML and even better performance. In my opinion, the best technology stack for web development is ASP.NET MVC 3 and Entity Framework 4 Code First as ORM. On the next year, you can expect more articles from my blog on ASP.NET MVC 3 and Entity Framework 4 Code First. RavenDB NoSQL and Document databases will get more attention on the coming year and RavenDB will be the most notable document database in the .NET stack. RavenDB is an Open Source (with a commercial option) document database for the .NET/Windows platform developed by Ayende Rahien. RavenDB is .NET focused document database which comes with a fully functional .NET client API and supports LINQ. I have written few articles on RavenDB and you can read it from here. Managed Extensibility Framework (MEF) Many people didn't realized the power of MEF. The MEF lets you create extensible applications and provides a great solution for the runtime extensibility problem. I hope that .NET developers will more adopt the MEF on the next year for their .NET applications. You can get an excellent introduction on MEF from Anoop Madhusudanan’s blog post MEF or Managed Extensibility Framework – Creating a Zoo and Animals

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• Musings on the launch of SQL Monitor

  - by Phil Factor

  For several years, I was responsible for the smooth running of a large number of enterprise database servers. We ran a network monitoring tool that was primitive by today’s standards but which performed the useful function of polling every system, including all the Servers in my charge. It ran a configurable script for each service that you needed to monitor that was merely required to return one of a number of integer values. These integer values represented the pain level of the service, from 10 (“hurtin’ real bad”) to 1 (“Things is great”). Not only could you program the visual appearance of each server on the network diagram according to the value of the integer, but you could even opt to run a sound file. Very soon, we had a large TFT Screen, high on the wall of the server room, with every server represented by an icon, and a speaker next to it that would give out a series of grunts, groans, snores, shrieks and funeral marches, depending on the problem. One glance at the display, and you could dive in with iSQL/QA/SSMS and check what was going on with your favourite diagnostic tools. If you saw a server icon burst into flames on the screen or droop like a jelly, you dropped your mug of coffee to do it.  It was real fun, but I remember it more for the huge difference it made to have that real-time visibility into how your servers are performing. The management soon stopped making jokes about the real reason we wanted the TFT screen. (It rendered DVDs beautifully they said; particularly flesh-tints). If you are instantly alerted when things start to go wrong, then there was a good chance you could fix it before being alerted to the problem by the users of the system.  There is a world of difference between this sort of tool, one that gives whoever is ‘on watch’ in the server room the first warning of a potential problem on one of any number of servers, and the breed of tool that attempts to provide some sort of prosthetic DBA Brain. I like to get the early warning, to get the right information to help to diagnose a problem: No auto-fix, but just the information. I prefer to leave the task of ascertaining the exact cause of a problem to my own routines, custom code, intuition and forensic instincts. A simulated aircraft cockpit doesn’t do anything for me, especially before I know where I should be flying.  Time has moved on, and that TFT screen is now, with SQL Monitor, an iPad or any other mobile or static device that can support a browser. Rather than trying to reproduce the conceptual topology of the servers, it lists them in their groups so as to give a display that scales with the increasing number of databases you monitor.  It gives the history of the major events and trends for the servers. It gives the icons and colours that you can spot out of the corner of your eye, but goes on to give you just enough information in drill-down to give you a much clearer idea of where to look with your DBA tools and routines. It doesn't swamp you with information.  Whereas a few server and database-level problems are pretty easily fixed, others depend on judgement and experience to sort out.  Although the idea of an application that automates the bulk of a DBA’s skills is attractive to many, I can’t see it happening soon. SQL Server’s complexity increases faster than the panaceas can be created. In the meantime, I believe that the best way of helping  DBAs  is to make the monitoring process as simple and effective as possible,  and provide the right sort of detail and ‘evidence’ to allow them to decide on the fix. In the end, it is still down to the skill of the DBA.

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• 101 Ways to Participate...and make the future Java

  - by heathervc

   In case you missed it earlier today, and as promised in BOF6283, here are the 101 Ways to Improve (and Make the Future) Java...thanks to Bruno Souza of SouJava and Martijn Verburg of the London Java Community for their contributions! Join or create a JUG Come to the meetings Help promoting your JUG: twitter, facebook, etc Find someone that can give a talk Get your company to sponsor (a meeting, an event) Organize an activity (meetings, hackathons, dojos, etc) Answer questions on a mailing list (or simply join!) Volunteer for a small, one time tasks (creating a web page, helping with an activity) Come early to an event, and help to carry the piano Moderate a list or add things to the wiki Participate in the organization meetings or mailing lists Take pictures of an event or meeting and publish them online Write a blog about an event or meeting, to help promote the group Help record and post a session online Present your JavaOne experience when you get back Repeat the best talk you saw at JavaOne at a JUG meeting Send this list of ideas to other Java developers in your area so they can help out too! Present a step-by-step tutorial Present GreenFoot and Alice to school students Present BlueJ and Alice to university students Teach those tools to teachers and professors Write a step-by-step tutorial on your blog or to a magazine Create a page that lists resources Give a talk about your favorite Java feature or technology Learn a new Java API and present to your co-workers Then, present in a JUG meeting, and then, present it in an event in your area, and submit it to JavaOne! Create a study group to get certified or to learn some new Java technology Teach a non-Java developer how to download the basic tools and where to find more information Download and use an open source project Improve the documentation Write an article or a blog post about the project Write an FAQ Join and participate on the mailing list Describe a bug in detail and submit a bug report Fix a bug and submit it to the project Give a talk about it at a JUG meeting Teach your co-workers how to use the project Sign up to Adopt a JSR Test regular builds of the Reference Implementation (RI) Report bugs in the RI Submit Feature Requests to the spec Triage issues on the issue tracker Run a hack day to discuss the API Moderate mailing lists and forums Create an FAQ or Wiki Evangelize a specification on Twitter, G+, Hacker News, etc Give a lightning talk Help build the RI Help build the Technical Compatibility Kit (TCK) Create a Podcast Learn Latin - e.g. legal language, translate to English Sign up to Adopt OpenJDK Run a Bugathon Fix javac compiler warnings Build virtual images Add tests to Java Submit Javadoc patches Give a webbing Teach someone to build OpenJDK Hold a brown bag session at work Fix the oldest known bug Overhaul Javadoc to use HTML Load the OpenJDK into different IDEs Run a build farm node Test your code on a nightly build Learn how to read Java byte code Visit JCP.org Follow jcp_org on Twitter Friend JCP on Facebook Read JCP Blog Register for JCP.org site Create a JSR Watch List Review JSRs in progress Comment on JSRs in progress, write and track bug reports, use cases, etc Review JSRs in Maintenance Comment on JSRs in Maintenance Implement Final JSRs Review the Transparency of JSRs in progress and provide feedback to the PMO and Spec Lead/community Become a JCP Member or associate with a current JCP member Nominate to serve on an Expert Group (EG) Serve on an EG Submit a JSR proposal and become Spec Lead Take a Spec Lead role in an Inactive or Dormant JSR Nominate for an Executive Committee (EC) seat Vote in the EC elections Vote in EC Special Elections Review EC Meeting Summaries Attend Spec Lead calls Write blogs, articles on your experiences Join the EC project on java.net Join JCP.Next on java.net/JSR 358 Participate on the JCP forums and join JSR projects on java.net Suggest agenda items for open EC meetings Attend public EC teleconference (2x per year) Attend open EC meetings at JavaOne Nominate for JCP Annual Awards Attend annual JavaOne and JCP Annual Awards Ceremony Attend JCP related BOF sessions and give your feedback to Program Office Invite JCP program office members to your JUG  or meetup Invite JSR Spec Leads to your JUG or meetup And always - hold a party!

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• Mastering snow and Java development at jDays in Gothenburg

  - by JavaCecilia

  Last weekend, I took the train from Stockholm to Gothenburg to attend and present at the new Java developer conference jDays. It was professionally arranged in the Swedish exhibition hall close to the amusement park Liseberg and we got a great deal out of the top-level presenters and hallway discussions. Understanding and Improving Your Java Process Our main purpose was to spread information on JVM and our monitoring tools for Java processes, so I held a crash course in the most important terms and concepts if you want to affect the performance of your Java process. From the beginning - the JVM specification to interpretation of heap usage graphs. For correct analysis, you also need to understand something about process memory - you need space for the Java heap (-Xms for initial size and -Xmx for max heap size), but the process memory also contain the thread stacks (to a size of -Xss), JVM internal data structures used for keeping track of Java objects on the heap, method compilation/optimization, native libraries, etc. If you get long pause times, make sure to monitor your application, see the allocation rate and frequency of pause times.My colleague Klara Ward then held a presentation on the Java Mission Control product, the profiling and diagnostics tools suite for HotSpot, coming soon. The room was packed and very appreciated, Klara demonstrated four different scenarios, e.g. how to diagnose and fix latencies due to lock contention for logging.My German colleague, OpenJDK ambassador Dalibor Topic travelled to Sweden to do the second keynote on "Make the Future Java". He let us in on the coming features and roadmaps of Java, now delivering major versions on a two-year schedule (Java 7 2011, Java 8 2013, etc). Also letting us in on where to download early versions of 8, to report problems early on. Software Development in teams Being a scout leader, I'm drilled in different team building and workshop techniques, creating strong groups - of course, I had to attend Henrik Berglund's session on building successful teams. He spoke about the importance of clear goals, autonomy and agreed processes. Thomas Sundberg ended the conference by doing live remote pair programming with Alex in Rumania and a concrete tips for people wanting to try it out (for local collaboration, remember to wash and change clothes). Memory Master Keynote The conference keynote was delivered by the Swedish memory master Mattias Ribbing, showing off by remembering the order of a deck of cards he'd seen once. He made it interactive by forcing the audience to learn a memory mastering technique of remembering ten ordered things by heart, asking us to shout out the order backwards and we made it! I desperately need this - bought the book, will get back on the subject. Continuous Delivery The most impressive presenter was Axel Fontaine on Continuous Delivery. Very well prepared slides with key images of his message and moved about the stage like a rock star. The topic is of course highly interesting, how to create an infrastructure enabling immediate feedback to developers and ability to release your product several times per day. Tomek Kaczanowski delivered a funny and useful presentation on good and bad tests, providing comic relief with poorly written tests and the useful rules of thumb how to rewrite them. To conclude, we had a great time and hope to see you at jDays next year :)

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• In hindsight, is basing XAML on XML a mistake or a good approach?

  - by romkyns

  XAML is essentially a subset of XML. One of the main benefits of basing XAML on XML is said to be that it can be parsed with existing tools. And it can, to a large degree, although the (syntactically non-trivial) attribute values will stay in text form and require further parsing. There are two major alternatives to describing a GUI in an XML-derived language. One is to do what WinForms did, and describe it in real code. There are numerous problems with this, though it’s not completely advantage-free (a question to compare XAML to this approach). The other major alternative is to design a completely new syntax specifically tailored for the task at hand. This is generally known as a domain-specific language. So, in hindsight, and as a lesson for the future generations, was it a good idea to base XAML on XML, or would it have been better as a custom-designed domain-specific language? If we were designing an even better UI framework, should we pick XML or a custom DSL? Since it’s much easier to think positively about the status quo, especially one that is quite liked by the community, I’ll give some example reasons for why building on top of XML might be considered a mistake. Basing a language off XML has one thing going for it: it’s much easier to parse (the core parser is already available), requires much, much less design work, and alternative parsers are also much easier to write for 3rd party developers. But the resulting language can be unsatisfying in various ways. It is rather verbose. If you change the type of something, you need to change it in the closing tag. It has very poor support for comments; it’s impossible to comment out an attribute. There are limitations placed on the content of attributes by XML. The markup extensions have to be built "on top" of the XML syntax, not integrated deeply and nicely into it. And, my personal favourite, if you set something via an attribute, you use completely different syntax than if you set the exact same thing as a content property. It’s also said that since everyone knows XML, XAML requires less learning. Strictly speaking this is true, but learning the syntax is a tiny fraction of the time spent learning a new UI framework; it’s the framework’s concepts that make the curve steep. Besides, the idiosyncracies of an XML-based language might actually add to the "needs learning" basket. Are these disadvantages outweighted by the ease of parsing? Should the next cool framework continue the tradition, or invest the time to design an awesome DSL that can’t be parsed by existing tools and whose syntax needs to be learned by everyone? P.S. Not everyone confuses XAML and WPF, but some do. XAML is the XML-like thing. WPF is the framework with support for bindings, theming, hardware acceleration and a whole lot of other cool stuff.

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• Consumer Oriented Search In Oracle Endeca Information Discovery - Part 2

  - by Bob Zurek

  As discussed in my last blog posting on this topic, Information Discovery, a core capability of the Oracle Endeca Information Discovery solution enables businesses to search, discover and navigate through a wide variety of big data including structured, unstructured and semi-structured data. With search as a core advanced capabilities of our product it is important to understand some of the key differences and capabilities in the underlying data store of Oracle Endeca Information Discovery and that is our Endeca Server. In the last post on this subject, we talked about Exploratory Search capabilities along with support for cascading relevance. Additional search capabilities in the Endeca Server, which differentiate from simple keyword based "search boxes" in other Information Discovery products also include: The Endeca Server Supports Set Search.  The Endeca Server is organized around set retrieval, which means that it looks at groups of results (all the documents that match a search), as well as the relationship of each individual result to the set. Other approaches only compute the relevance of a document by comparing the document to the search query – not by comparing the document to all the others. For example, a search for “U.S.” in another approach might match to the title of a document and get a high ranking. But what if it were a collection of government documents in which “U.S.” appeared in many titles, making that clue less meaningful? A set analysis would reveal this and be used to adjust relevance accordingly. The Endeca Server Supports Second-Order Relvance. Unlike simple search interfaces in traditional BI tools, which provide limited relevance ranking, such as a list of results based on key word matching, Endeca enables users to determine the most salient terms to divide up the result. Determining this second-order relevance is the key to providing effective guidance. Support for Queries and Filters. Search is the most common query type, but hardly complete, and users need to express a wide range of queries. Oracle Endeca Information Discovery also includes navigation, interactive visualizations, analytics, range filters, geospatial filters, and other query types that are more commonly associated with BI tools. Unlike other approaches, these queries operate across structured, semi-structured and unstructured content stored in the Endeca Server. Furthermore, this set is easily extensible because the core engine allows for pluggable features to be added. Like a search engine, queries are answered with a results list, ranked to put the most likely matches first. Unlike “black box” relevance solutions, which generalize one strategy for everyone, we believe that optimal relevance strategies vary across domains. Therefore, it provides line-of-business owners with a set of relevance modules that let them tune the best results based on their content. The Endeca Server query result sets are summarized, which gives users guidance on how to refine and explore further. Summaries include Guided Navigation® (a form of faceted search), maps, charts, graphs, tag clouds, concept clusters, and clarification dialogs. Users don’t explicitly ask for these summaries; Oracle Endeca Information Discovery analytic applications provide the right ones, based on configurable controls and rules. For example, the analytic application might guide a procurement agent filtering for in-stock parts by visualizing the results on a map and calculating their average fulfillment time. Furthermore, the user can interact with summaries and filters without resorting to writing complex SQL queries. The user can simply just click to add filters. Within Oracle Endeca Information Discovery, all parts of the summaries are clickable and searchable. We are living in a search driven society where business users really seem to enjoy entering information into a search box. We do this everyday as consumers and therefore, we have gotten used to looking for that box. However, the key to getting the right results is to guide that user in a way that provides additional Discovery, beyond what they may have anticipated. This is why these important and advanced features of search inside the Endeca Server have been so important. They have helped to guide our great customers to success. 

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• Drive

  - by erikanollwebb

  Picking up where we left off, let's summarize.  People have both intrinsic motivation and extrinsic motivation, and whether reward works depends a bit on what you are rewarding.  Rewards don't decreased intrinsic motivation provided you know what you are getting and why, and when you reward high performance.  But as anyone who has watched the great animation of Dan Pink's TED talk knows, even that doesn't tell the whole story.  Although people may not be less intrinsically motivated by rewards, the impact of rewards on actual performance is a really odd questions.  Larger rewards don't necessarily lead to better performance and in fact, some times lead to worse performance.  Pink argues that people are driven and engaged when they have autonomy, mastery and purpose.  If they can self-direct and can be good at what they do and have a sense of purpose for what they are doing, they show the highest engagement.   (Personally, I would add progress to the list.  My experience is that if you have autonomy, mastery and a sense of purpose but don't get a feeling that you are making any progress day to day, your level of engagement will drop rapidly.) So Pink is arguing if we could set up work so that people have a sense of purpose in what they do, have some autonomy and the ability to build mastery, you'll have better companies.  And that's probably true in a lot of ways, but there's a problem.  Sometimes, you have things you need to do but maybe you don't really want to do.  Or that you don't really see the point of.  Or that doesn't have a lot of value to you at the end of the day.  Then what does a company do?  Let me give you an example.  I've worked on some customer relationship management (CRM) tools over the years and done user research with sales people to try and understand their world.  And there's a funny thing about sales tools in CRM.  Sometimes what the company wants a sales person to do is at odds with what a sales person thinks is useful to them.  For example, companies would like to know who a sales person talked to at the company and the person level.  They'd like to know what they talked about, when, and whether the deals closed.  Those metrics would help you build a better sales force and understand what works and what does not.  But sales people see that as busy work that doesn't add any value to their ability to sell.  So you have a sales person who has a lot of autonomy, they like to do things that improve their ability to sell and they usually feel a sense of purpose--the group is trying to make a quota!  That quota will help the company succeed!  But then you have tasks that they don't think fit into that equation.  The company would like to know more about what makes them successful and get metrics on what they do and frankly, have a record of what they do in case they leave, but the sales person thinks it's a waste of time to put all that information into a sales application. They have drive, just not for all the things the company would like.   You could punish them for not entering the information, or you could try to reward them for doing it, but you still have an imperfect model of engagement.  Ideally, you'd like them to want to do it.  If they want to do it, if they are motivated to do it, then the company wins.  If *something* about it is rewarding to them, then they are more engaged and more likely to do it.  So the question becomes, how do you create that interest to do something?

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• Get More Value From Your Oracle Premier Support Investment

  - by Get Proactive Customer Adoption Team

  Untitled Document The Return on Investment in Support Training I’m a typical software user. I’ve been using spreadsheets almost daily for the past 10 years or so. I know how to enter simple formulas, format cells, import files, and I can sort and filter. Sometimes I even use a pivot table. I never attended training. I learnt everything I know on the fly. Sometimes it was intuitive and easy, other times I had to spend minutes and even hours searching for a solution. Yet when I see what some other people can do with their spreadsheets, I know I’m utilizing maybe 15% of the functionality. Pity, one day I really have to sign up for training. Why haven’t I done it yet? Ah, you know, I’m a busy person, I have work to do. And if I need to use a feature that I am unfamiliar with, I’ll spend time on it only when I really need it. Now wait. When I recall how much time I spent trying to figure how things work compared to time I spent doing the productive work, I realize it was not insignificant. I’m unable to sum up all the time I spent ‘learning’ on the fly, but I’m sure it’s been days or even weeks. And after all this time, I’ve mastered 15% of its features. If only I had attended training years ago. That investment would have paid back 10 times! Working with My Oracle Support is no different. Our customers typically use simple search, create service requests, and download patches. They think they know how to use My Oracle Support. And they’re right. They know something but often they’re utilizing only a fragment of My Oracle Support’s potential. For the investment that has been made, using only a small subset of the capabilities offered in My Oracle Support leaves value on the table. There is much more available in My Oracle Support. Dozens of diagnostic tools and proactive health checks will keep verifying your Oracle environments against best practices that Oracle gathers every day thanks to our comprehensive knowledge management process. Automated patch recommendations will help prevent known issues, and upgrade planning and more is included in My Oracle Support. Why are you not utilizing all of these best practices, capabilities and tools? Is it because you don’t have time to invest 2-3 hours of your time to learn about the features? Simply because you think you can learn on the fly like I thought I could? Does learning on the fly how to properly use the Service Request escalation process when you already have critical issue sound like a good idea? My advice is: Invest your time now to learn how My Oracle Support can help you prevent issues on your systems. Learn how to find answers faster and resolve problems more efficiently. Understand how to properly complete a service request. Invest in Support training, offered at no additional cost to Oracle Premier Support customers. It will pay back quicker than you think. It will bring you more value than you think. Discover your advantage with Oracle Premier Support's Proactive Portfolio.

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