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• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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• RightNow CX @ OpenWorld: What to Experience

  - by Tony Berk

  We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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• CodePlex Daily Summary for Sunday, November 25, 2012

  CodePlex Daily Summary for Sunday, November 25, 2012Popular ReleasesMath.NET Numerics: Math.NET Numerics v2.3.0: Common: Continued major linear algebra storage rework, in this release focusing on vectors (previous release was on matrices) Static CreateRandom for all dense matrix and vector types Thin QR decomposition (in additin to existing full QR) Consistent static Sample methods for continuous and discrete distributions (was previously missing on a few) Portable build adds support for WP8 (.Net 4.0 and higher, SL5, WP8 and .NET for Windows Store apps) Various bug, performance and usability ...ExtJS based ASP.NET 2.0 Controls: FineUI v3.2.1: +2012-11-25 v3.2.1 +????????。 -MenuCheckBox?CheckedChanged??????，??????????。 -???????window.IDS??????????????。 -?????（??TabCollection，ControlBaseCollection）???，????????????????。 +Grid??。 -??SelectAllRows??。 -??PageItems??，?????????????，?????、??、?????。 -????grid/gridpageitems.aspx、grid/gridpageitemsrowexpander.aspx、grid/gridpageitems_pagesize.aspx。 -???????????????????。 -??ExpandAllRowExpanders??，?????????????????（grid/gridrowexpanderexpandall2.aspx）。 -??????ExpandRowExpande...VidCoder: 1.4.9 Beta: Updated HandBrake core to SVN 5079. Fixed crashes when encoding DVDs with title gaps.ZXing.Net: ZXing.Net 0.10.0.0: On the way to a release 1.0 the API should be stable now with this version. sync with rev. 2521 of the java version windows phone 8 assemblies improvements and fixesCharmBar: Windows 8 Charm Bar for Windows 7: Windows 8 Charm Bar for Windows 7BlackJumboDog: Ver5.7.3: 2012.11.24 Ver5.7.3 (1)SMTP???????、?????????、??????????????????????? (2)?????????、?????????????????????????? (3)DNS???????CNAME????CNAME????????????????? (4)DNS????????????TTL???????? (5)???????????????????????、?????????????????? (6)???????????????????????????????TEncoder: 3.1: -Added: Turkish translation (Translators, please see "To translators.txt") -Added: Profiles are now stored in different files under "Profiles" folder -Added: User created Profiles will be saved in a differen directory -Added: Custom video and audio options to profiles -Added: Container options to profiles -Added: Parent folder of input file will be created in the output folder -Added: Option to use 32bit FFmpeg eventhough the OS is 64bit -Added: New skin "Mint" -Fixed: FFMpeg could not open A...Liberty: v3.4.3.0 Release 23rd November 2012: Change Log -Added -H4 A dialog which gives further instructions when attempting to open a "Halo 4 Data" file -H4 Added a short note to the weapon editor stating that dropping your weapons will cap their ammo -Reach Edit the world's gravity -Reach Fine invincibility controls in the object editor -Reach Edit object velocity -Reach Change the teams of AI bipeds and vehicles -Reach Enable/disable fall damage on the biped editor screen -Reach Make AIs deaf and/or blind in the objec...Umbraco CMS: Umbraco 4.11.0: NugetNuGet BlogRead the release blog post for 4.11.0. Whats new50 bugfixes (see the issue tracker for a complete list) Read the documentation for the MVC bits. Breaking changesGetPropertyValue now returns an object, not a string (only affects upgrades from 4.10.x to 4.11.0) NoteIf you need Courier use the release candidate (as of build 26). The code editor has been greatly improved, but is sometimes problematic in Internet Explorer 9 and lower. Previously it was just disabled for IE and...Audio Pitch & Shift: Audio Pitch And Shift 5.1.0.3: Fixed supported files list on open dialog (added .pls and .m3u) Impulse Media Player splash message (can be disabled anyway)WiX Toolset: WiX v3.7 RC: WiX v3.7 RC (3.7.1119.0) provides feature complete Bundle update and reference tracking plus several bug fixes. For more information see Rob's blog post about the release: http://robmensching.com/blog/posts/2012/11/20/WiX-v3.7-Release-Candidate-availablePicturethrill: Version 2.11.20.0: Fixed up Bing image provider on Windows 8Excel AddIn to reset the last worksheet cell: XSFormatCleaner.xla: Modified the commandbar code to use CommandBar IDs instead of English names.Json.NET: Json.NET 4.5 Release 11: New feature - Added ITraceWriter, MemoryTraceWriter, DiagnosticsTraceWriter New feature - Added StringEscapeHandling with options to escape HTML and non-ASCII characters New feature - Added non-generic JToken.ToObject methods New feature - Deserialize ISet<T> properties as HashSet<T> New feature - Added implicit conversions for Uri, TimeSpan, Guid New feature - Missing byte, char, Guid, TimeSpan and Uri explicit conversion operators added to JToken New feature - Special case...HigLabo: HigLabo_20121119: HigLabo_2012111 --HigLabo.Mail-- Modify bug fix of ExecuteAppend method. Add ExecuteXList method to ImapClient class. --HigLabo.Net.WindowsLive-- Add AsyncCall to WindowsLiveClient class.SharePoint CAML Extensions: Version 1.1: Beta version! <Membership>, <Today/>, <Now/> and <UserID /> tags are not supported!mojoPortal: 2.3.9.4: see release notes on mojoportal.com http://www.mojoportal.com/mojoportal-2394-released Note that we have separate deployment packages for .NET 3.5 and .NET 4.0, but we recommend you to use .NET 4, we will probably drop support for .NET 3.5 once .NET 4.5 is available The deployment package downloads on this page are pre-compiled and ready for production deployment, they contain no C# source code and are not intended for use in Visual Studio. To download the source code see getting the lates...Keleyi: keleyi-1.1.0: ????： .NET Framework 4.0 ??：MD5??，?????IP??（??????），????? www.keleyi.com keleyi.codeplex.comHoliday Calendar: Calendar Control: Month navigation introduced.NDateTime: Version 1.0: This is the first releaseNew Projects.NET vFaceWall: .NET vFaceWall is autility script written in asp.net which allows developer to build next generation facebook wall style user profiles for asp.net websites.29th Infantry Division Engineer Corps: Code repository and project management hub for the 29th Infantry Division's Engineer Corps.A.M. Lost: A.M. Lost is game project developed during the GameDevParty Jam 3 event (23-24-25 november 2012).ABAP BLOG MIKE: ABAP blog AgileNETSlayer: Agile.Net Deobfuscator, supports all obfuscation methods.BERP Games: This project site contains XNA game development concepts and software produced by BERP Games.CFileUpload: This project will let you upload files with progress bar, without using Flash, HTML5 or similar technologies that the user's browser might not have. CharmBar: Windows 8 Charm Bar is a application that works just like the Windows 8 CharmBar. The word charmbar, the Windows 8 Logo are trademarks of Microsoft Corporation.Confidentialité des données: Développer une application permettant de faciliter la mise en œuvre, l’utilisation et la gestion de ces outils, en exploitant les API .NET.End of control: Project has not been started yet. Just absorbing attentions.Enhanced XML Search: Easy and fastest methods to manipulate XML Data.Exchange Automatic Replies Administrator: Exchange Automatic Replies Administrator is a PowerShell GUI tool for Helpdesk and Sysadmins to set a users' Out-Of-Office without using the command line.File Explorer for WPF: FileExplorer is a WPF control that's emulate the Windows Explorer, it supports both FIleSystem and non-FileSystem class.ForcePlot: Using brute force, plots any difficult equation even some popular software cannot plot. Currently supports 2D graphs, trigonometric and logarithmic functions.Game Dev: Currently in ideas phaseGroupEmulationEMK11: Discussion and sharing of member data Group Emulation Engineering Mechanical 2011Jenkins CI: Views, Jobs, Build status and color. mvcMusicOnLine: mvcMusicOnLinemy own site project no 1: still testing...Nauplius.KeyStore: Provides secure application key storage backed by SQL 2008 and Active Directory.Noctl Library: Noctl is a C# multiplatform Library.open Archive Mediator: High-performance middle-ware for process historiansOpen Source Game - Prince's Revenge: Open Source Game.PackToKindle: Project allow to send folder content to your kindle. Functionality is the same as the official SendToKindle application, but this project is designed to use froPunkPong: PunkPong is an open source "Pong" alike game totally written in DHTML (JavaScript, CSS and HTML) that uses keyboard or mouse. This cross-platform and cross-browser game was tested under BeOS, Linux, NetBSD, OpenBSD, FreeBSD, Windows and others.Quick Data Processor: A simple and quick data processor for csv files.SFProject: It'll be a game at some pointsilverlight ? flash? policy ??: silverlight? flash? policy socket server? ??Universe.WCF.Behaviors: Universe.WCF.Behaviors provides behaviors: - Easy migration from Remoting - Transparent delivery - Traffic Statistics - WCF Streaming Adaptor for BinaryWriter and TextWriter - etc WowDotNetAPI for Silverlight: Silverlight class library implementation of Briam Ramos World Of Warcraft WowDotNetAPI .NET library on GitHub ( https://github.com/briandek/WowDotNetAPI ) C# .Net library to access the new World of Warcraft Community Platform API.WP7NUMConvert: A really simple project to create a small library for number conversions in multiple formats. Written in VB for Windows PhoneWPF CodeEditor: The Dev Tools project is intended to contain a set of features, tools & controls useful for development purposes.

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• Part 1 - Load Testing In The Cloud

  - by Tarun Arora

  Azure is fascinating, but even more fascinating is the marriage of Azure and TFS! Introduction Recently a client I worked for had 2 major business critical applications being delivered, with very little time budgeted for Performance testing, we immediately hit a bottleneck when the performance testing phase started, the in house infrastructure team could not support the hardware requirements in the short notice. It was suggested that the performance testing be performed on one of the QA environments which was a fraction of the production environment. This didn’t seem right, the team decided to turn to the cloud. The team took advantage of the elasticity offered by Azure, starting with a single test agent which was provisioned and ready for use with in 30 minutes the team scaled up to 17 test agents to perform a very comprehensive performance testing cycle. Issues were identified and resolved but the highlight was that the cost of running the ‘test rig’ proved to be less than if hosted on premise by the infrastructure team. Thank you for taking the time out to read this blog post, in the series of posts, I’ll try and cover the start to end of everything you need to know to use Azure to build your Test Rig in the cloud. But Why Azure? I have my own Data Centre… If the environment is provisioned in your own datacentre, - No matter what level of service agreement you may have with your infrastructure team there will be down time when the environment is patched - How fast can you scale up or down the environments (keeping the enterprise processes in mind) Administration, Cost, Flexibility and Scalability are the areas you would want to think around when taking the decision between your own Data Centre and Azure! How is Microsoft's Public Cloud Offering different from Amazon’s Public Cloud Offering? Microsoft's offering of the Cloud is a hybrid of Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) which distinguishes Microsoft's offering from other providers such as Amazon (Amazon only offers IaaS). PaaS – Platform as a Service IaaS – Infrastructure as a Service Fills the needs of those who want to build and run custom applications as services. Similar to traditional hosting, where a business will use the hosted environment as a logical extension of the on-premises datacentre. A service provider offers a pre-configured, virtualized application server environment to which applications can be deployed by the development staff. Since the service providers manage the hardware (patching, upgrades and so forth), as well as application server uptime, the involvement of IT pros is minimized. On-demand scalability combined with hardware and application server management relieves developers from infrastructure concerns and allows them to focus on building applications. The servers (physical and virtual) are rented on an as-needed basis, and the IT professionals who manage the infrastructure have full control of the software configuration. This kind of flexibility increases the complexity of the IT environment, as customer IT professionals need to maintain the servers as though they are on-premises. The maintenance activities may include patching and upgrades of the OS and the application server, load balancing, failover clustering of database servers, backup and restoration, and any other activities that mitigate the risks of hardware and software failures.   The biggest advantage with PaaS is that you do not have to worry about maintaining the environment, you can focus all your time in solving the business problems with your solution rather than worrying about maintaining the environment. If you decide to use a VM Role on Azure, you are asking for IaaS, more on this later. A nice blog post here on the difference between Saas, PaaS and IaaS. Now that we are convinced why we should be turning to the cloud and why in specific Azure, let’s discuss about the Test Rig. The Load Test Rig – Topology Now the moment of truth, Of course a big part of getting value from cloud computing is identifying the most adequate workloads to take to the cloud, so I’ve decided to try to make a Load Testing rig where the Agents are running on Windows Azure.   I’ll talk you through the above Topology, - User: User kick starts the load test run from the developer workstation on premise. This passes the request to the Test Controller. - Test Controller: The Test Controller is on premise connected to the same domain as the developer workstation. As soon as the Test Controller receives the request it makes use of the Windows Azure Connect service to orchestrate the test responsibilities to all the Test Agents. The Windows Azure Connect endpoint software must be active on all Azure instances and on the Controller machine as well. This allows IP connectivity between them and, given that the firewall is properly configured, allows the Controller to send work loads to the agents. In parallel, the Controller will collect the performance data from the agents, using the traditional WMI mechanisms. - Test Agents: The Test Agents are on the Windows Azure Public Cloud, as soon as the test controller issues instructions to the test agents, the test agents start executing the load tests. The HTTP requests are issued against the web server on premise, the results are captured by the test agents. And finally the results are passed over to the controller. - Servers: The Web Server and DB Server are hosted on premise in the datacentre, this is usually the case with business critical applications, you probably want to manage them your self. Recap and What’s next? So, in the introduction in the series of blog posts on Load Testing in the cloud I highlighted why creating a test rig in the cloud is a good idea, what advantages does Windows Azure offer and the Test Rig topology that I will be using. I would also like to mention that i stumbled upon this [Video] on Azure in a nutshell, great watch if you are new to Windows Azure. In the next post I intend to start setting up the Load Test Environment and discuss pricing with respect to test agent machine types that will be used in the test rig. Hope you enjoyed this post, If you have any recommendations on things that I should consider or any questions or feedback, feel free to add to this blog post. Remember to subscribe to http://feeds.feedburner.com/TarunArora.  See you in Part II.   Share this post : CodeProject

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• Run Oracle E-Business Suite Period Close Diagnostic

  - by Get Proactive Customer Adoption Team

  Untitled Document Be Proactive & Save Time—Use the Period Close Diagnostic During the Month Have you ever closed your books at the end of the month and, due to problems with your Oracle E-Business Suite Period Close, you found yourself working all night or all weekend to resolve your issues? You can avoid issues by running the Oracle E-Business Suite Period Close Diagnostics throughout the month, prior to closing Oracle Financial Assets, General Ledger, Payables, and/or Receivables. You can identify issues that will interfere with your period close early, preventing last minute fire drills. Correct your errors or, if you need Oracle Support’s assistance, attach the output to a service request for faster resolution by the support engineer. Oracle E-Business Suite Diagnostics are included in your Oracle Premier Support agreement at no extra charge. They are proactive, easy to use, tools provided by Oracle Support to ease the gathering and analyzing of information from your E-Business Suite, specific to an existing issue or setup. Formatted output displays the information gathered, the findings of the analysis, and the appropriate actions to take if necessary. These tools are designed for both the functional and technical user, providing no EBS administration features, so you can safely assign this responsibility to users who are not administrators. A good place to start with the Support Diagnostics is the install patch Note 167000.1. Everything you need is in this patch and you install it on top of your E-Business Suite. If you are on EBS 12.0.6 or below, Oracle delivers the diagnostic tests in a standard Oracle patch and you apply it using the adpatch utility. If you are on EBS release 12.1.1 or above, your diagnostics are already there. Oracle E-Business Suite Diagnostics: Prevent Issues—resolving configuration and data issues that would cause processes to fail Identify Issues Quickly—resolving problems without the need to contact Oracle Support Reduce Resolution Time—minimizing the time spent to resolve an issue by increasing support engineer efficiency In the example below, you will see how to run the EBS Period Close Diagnostic step-by-step using an SQLGL Period Closing Activity Test. This allows you to check throughout the month to identify and resolve any issue that might prevent closing the period in the General Ledger on schedule.   Click the Select Application button. Select your Application. In this example, we will use the Period Close test. Scroll down to Period Close Place a check mark in the Period Closing box in the Select column. Click the Execute button at the bottom of the page Input the parameters. Click the Submit button Click the Refresh button, until the Status of the test changes from “In Progress” to “Completed” Click the icon under, View Report to view the test results   The report will complete successfully or show completed with errors. The report will show where the error is located, what the error is, and what action(s) to take for resolution. Remember, if you need to work with Oracle Support to resolve your issue, attach the report to your Service Request so the engineer can start working the issue. Completed with errors Completed successfully with no errors If you have questions, please ask in the E-Business Suite Category’s Diagnostic Tools Community. You may find the answer waiting for you in a prior community discussion or in one of the resources posted by an Oracle Support moderator. Oracle’s Period Close Diagnostic, and the other E-Business Suite Diagnostics, save you time and help keep you on schedule. If you run the Period Close Diagnostic throughout the month, you can identify issues to resolve and get help, if needed. When opening a Service Request, attaching the output from the diagnostic report, speeds resolution. With the issues resolved ahead of time, your Period Close should complete without errors. Avoiding the unexpected, helps to close your books on time and without late nights or working through your weekend. Recommended Reads E-Business Suite Diagnostics Period / Year End Close [ID 402237.1] lists all of the Closing Period Diagnostic Tests. I highly recommend that customers execute these tests prior to closing a period. The period closing tests listed in this document help you identify known issues that prevent a successful period close. Use these tests prior to closing a period. To learn about all the available EBS Diagnostics, please review the E-Business Suite Diagnostics Overview [ID 342459.1].

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• XBRL - Moving from Production to Consumption

  - by jmorourke

  Here's an update on what’s new with XBRL and how it can actually benefit your organization versus adding extra time and costs to financial reporting.  On February 29th (leap day) of 2012 I attended the XBRL and Financial Analysis Technology Conference at Baruch College in NYC.  The event, which attracted over 300 XBRL gurus and fans was presented by XBRL US, The New York Society of Security Analysts’ Improved Corporate Reporting Committee, and Baruch College’s Robert Zicklin Center for Corporate Integrity.  The event featured keynotes from the U.S. Securities and Exchange Commission (SEC), and the CFA Institute as well as panels covering alternative research tools and data, corporate reporting to stakeholders and a demonstration of XBRL analysis tools.  The program culminated in a presentation of the finalists and the winner of the $20,000 XBRL Challenge.    Some of the key points made in the sessions included: The focus of XBRL tools is moving from production to consumption. As of February 2012, over 9000 companies are reporting in XBRL, with over 10 million facts filed to date XBRL taxonomy extensions have dropped from 27% to 11% making comparisons easier The SEC reports that XBRL makes it easier to analyze disclosures, focus on accounting issues XBRL is helping standards-setters like the FASB speed their analysis of impacts of proposed accounting rule changes Companies like Thomson Reuters report that XBRL is helping speed the delivery of data to clients The most interesting part of the program though, was the session highlighting the 5 finalists in the XBRL Challenge competition and the winning solution.  The XBRL Challenge was launched in 2011 as a means of spurring the development of more end-user tools to help with the consumption of XBRL-based financial information.       Over an 8-month process handled by 5 judges, there were 84 registrants, 15 completed submissions, 5 finalists and one winner of the challenge.  All of the solutions are open-sourced tools and most of them focus on consuming XBRL-based data.  The 5 finalists included: Advanced XBRL Processing from Oxide solutions – XBRL viewer for taxonomies, filings and company data with peer comparison capabilities. Arrelle – API for XBRL processes, supports SEC Validations, RSS Feeds to access filings etc. Calcbench – XBRL data analysis tool that can be embedded in other web applications.  This tool can combine XBRL filings with real-time market data. XBRL to XL – allows the importing of XBRL data into Microsoft Excel for analysis, comparisons.  Users start on the web and populate Excel with XBRL data. XBurble – allows users to search and view XBRL filings, export to Excel, merge for comparison, and includes a workflow interface. The winner of the $20,000 XBRL Challenge prize was CalcBench.  More information about the XBRL Challenge and the finalists can be found at www.XBRLUS.org/challenge XBRL for Sustainability Reporting – other recent news on the XBRL front was the announcement by the Global Reporting Initiative (GRI) of an XBRL taxonomy for Sustainability Reporting.  This taxonomy was co-developed by the GRI and Deloitte and is designed to make the consumption of data found in Sustainability Reports much easier.  Although there is no government mandate to file Sustainability Reports in XBRL format, organizations that do use the GRI guidelines for Sustainability Reporting are encouraged to tag and submit their data voluntarily to the GRI – who will populate a database with Sustainability Reporting data and make this available to the public.  For more information about this initiative, you can go to the GRI web site:  www.globalreporting.org. So how does all of this benefit corporate filers and investors?  Since its introduction, the consensus in the market is that XBRL has mainly benefited the regulators and investment analysts who need to consume and analyze large volumes of financial data.  But with the emergence of more end-user tools for consuming and analyzing XBRL-based data, and the ability to perform quick comparisons of one company versus its peers and competitors in an industry group, will soon accelerate the benefits to corporate finance staff, as well as individual investors.  This could apply to financial results tagged in XBRL, as well as non-financial information such as Sustainability Reporting – which over the long-term will likely be integrated with financial reporting.   And as multiple regulators and agencies in a country adopt the XBRL standard for corporate filings, more benefits will accrue as companies will be able to leverage one set of XBRL-based financial data for multiple regulatory filings.     For more information about the latest developments in XBRL, check out the XBRL US or XBRL International web sites:  www.xbrl.org, www.xbrlus.org. For more information about what Oracle is doing to support XBRL, here are some links: http://www.oracle.com/us/solutions/ent-performance-bi/disclosure-management-065892.html http://www.oracle.com/technetwork/database/features/xmldb/index-087631.html Feel free to contact me if you have any questions or need more information:  [email protected]

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• Rkhunter 122 suspect files; do I have a problem?

  - by user276166

  I am new to ubuntu. I am using Xfce Ubuntu 14.04 LTS. I have ran rkhunter a few weeks age and only got a few warnings. The forum said that they were normal. But, this time rkhunter reported 122 warnings. Please advise. casey@Shaman:~$ sudo rkhunter -c [ Rootkit Hunter version 1.4.0 ] Checking system commands... Performing 'strings' command checks Checking 'strings' command [ OK ] Performing 'shared libraries' checks Checking for preloading variables [ None found ] Checking for preloaded libraries [ None found ] Checking LD_LIBRARY_PATH variable [ Not found ] Performing file properties checks Checking for prerequisites [ Warning ] /usr/sbin/adduser [ Warning ] /usr/sbin/chroot [ Warning ] /usr/sbin/cron [ OK ] /usr/sbin/groupadd [ Warning ] /usr/sbin/groupdel [ Warning ] /usr/sbin/groupmod [ Warning ] /usr/sbin/grpck [ Warning ] /usr/sbin/nologin [ Warning ] /usr/sbin/pwck [ Warning ] /usr/sbin/rsyslogd [ Warning ] /usr/sbin/useradd [ Warning ] /usr/sbin/userdel [ Warning ] /usr/sbin/usermod [ Warning ] /usr/sbin/vipw [ Warning ] /usr/bin/awk [ Warning ] /usr/bin/basename [ Warning ] /usr/bin/chattr [ Warning ] /usr/bin/cut [ Warning ] /usr/bin/diff [ Warning ] /usr/bin/dirname [ Warning ] /usr/bin/dpkg [ Warning ] /usr/bin/dpkg-query [ Warning ] /usr/bin/du [ Warning ] /usr/bin/env [ Warning ] /usr/bin/file [ Warning ] /usr/bin/find [ Warning ] /usr/bin/GET [ Warning ] /usr/bin/groups [ Warning ] /usr/bin/head [ Warning ] /usr/bin/id [ Warning ] /usr/bin/killall [ OK ] /usr/bin/last [ Warning ] /usr/bin/lastlog [ Warning ] /usr/bin/ldd [ Warning ] /usr/bin/less [ OK ] /usr/bin/locate [ OK ] /usr/bin/logger [ Warning ] /usr/bin/lsattr [ Warning ] /usr/bin/lsof [ OK ] /usr/bin/mail [ OK ] /usr/bin/md5sum [ Warning ] /usr/bin/mlocate [ OK ] /usr/bin/newgrp [ Warning ] /usr/bin/passwd [ Warning ] /usr/bin/perl [ Warning ] /usr/bin/pgrep [ Warning ] /usr/bin/pkill [ Warning ] /usr/bin/pstree [ OK ] /usr/bin/rkhunter [ OK ] /usr/bin/rpm [ Warning ] /usr/bin/runcon [ Warning ] /usr/bin/sha1sum [ Warning ] /usr/bin/sha224sum [ Warning ] /usr/bin/sha256sum [ Warning ] /usr/bin/sha384sum [ Warning ] /usr/bin/sha512sum [ Warning ] /usr/bin/size [ Warning ] /usr/bin/sort [ Warning ] /usr/bin/stat [ Warning ] /usr/bin/strace [ Warning ] /usr/bin/strings [ Warning ] /usr/bin/sudo [ Warning ] /usr/bin/tail [ Warning ] /usr/bin/test [ Warning ] /usr/bin/top [ Warning ] /usr/bin/touch [ Warning ] /usr/bin/tr [ Warning ] /usr/bin/uniq [ Warning ] /usr/bin/users [ Warning ] /usr/bin/vmstat [ Warning ] /usr/bin/w [ Warning ] /usr/bin/watch [ Warning ] /usr/bin/wc [ Warning ] /usr/bin/wget [ Warning ] /usr/bin/whatis [ Warning ] /usr/bin/whereis [ Warning ] /usr/bin/which [ OK ] /usr/bin/who [ Warning ] /usr/bin/whoami [ Warning ] /usr/bin/unhide.rb [ Warning ] /usr/bin/mawk [ Warning ] /usr/bin/lwp-request [ Warning ] /usr/bin/heirloom-mailx [ OK ] /usr/bin/w.procps [ Warning ] /sbin/depmod [ Warning ] /sbin/fsck [ Warning ] /sbin/ifconfig [ Warning ] /sbin/ifdown [ Warning ] /sbin/ifup [ Warning ] /sbin/init [ Warning ] /sbin/insmod [ Warning ] /sbin/ip [ Warning ] /sbin/lsmod [ Warning ] /sbin/modinfo [ Warning ] /sbin/modprobe [ Warning ] /sbin/rmmod [ Warning ] /sbin/route [ Warning ] /sbin/runlevel [ Warning ] /sbin/sulogin [ Warning ] /sbin/sysctl [ Warning ] /bin/bash [ Warning ] /bin/cat [ Warning ] /bin/chmod [ Warning ] /bin/chown [ Warning ] /bin/cp [ Warning ] /bin/date [ Warning ] /bin/df [ Warning ] /bin/dmesg [ Warning ] /bin/echo [ Warning ] /bin/ed [ OK ] /bin/egrep [ Warning ] /bin/fgrep [ Warning ] /bin/fuser [ OK ] /bin/grep [ Warning ] /bin/ip [ Warning ] /bin/kill [ Warning ] /bin/less [ OK ] /bin/login [ Warning ] /bin/ls [ Warning ] /bin/lsmod [ Warning ] /bin/mktemp [ Warning ] /bin/more [ Warning ] /bin/mount [ Warning ] /bin/mv [ Warning ] /bin/netstat [ Warning ] /bin/ping [ Warning ] /bin/ps [ Warning ] /bin/pwd [ Warning ] /bin/readlink [ Warning ] /bin/sed [ Warning ] /bin/sh [ Warning ] /bin/su [ Warning ] /bin/touch [ Warning ] /bin/uname [ Warning ] /bin/which [ OK ] /bin/kmod [ Warning ] /bin/dash [ Warning ] [Press <ENTER> to continue] Checking for rootkits... Performing check of known rootkit files and directories 55808 Trojan - Variant A [ Not found ] ADM Worm [ Not found ] AjaKit Rootkit [ Not found ] Adore Rootkit [ Not found ] aPa Kit [ Not found ] Apache Worm [ Not found ] Ambient (ark) Rootkit [ Not found ] Balaur Rootkit [ Not found ] BeastKit Rootkit [ Not found ] beX2 Rootkit [ Not found ] BOBKit Rootkit [ Not found ] cb Rootkit [ Not found ] CiNIK Worm (Slapper.B variant) [ Not found ] Danny-Boy's Abuse Kit [ Not found ] Devil RootKit [ Not found ] Dica-Kit Rootkit [ Not found ] Dreams Rootkit [ Not found ] Duarawkz Rootkit [ Not found ] Enye LKM [ Not found ] Flea Linux Rootkit [ Not found ] Fu Rootkit [ Not found ] Fuck`it Rootkit [ Not found ] GasKit Rootkit [ Not found ] Heroin LKM [ Not found ] HjC Kit [ Not found ] ignoKit Rootkit [ Not found ] IntoXonia-NG Rootkit [ Not found ] Irix Rootkit [ Not found ] Jynx Rootkit [ Not found ] KBeast Rootkit [ Not found ] Kitko Rootkit [ Not found ] Knark Rootkit [ Not found ] ld-linuxv.so Rootkit [ Not found ] Li0n Worm [ Not found ] Lockit / LJK2 Rootkit [ Not found ] Mood-NT Rootkit [ Not found ] MRK Rootkit [ Not found ] Ni0 Rootkit [ Not found ] Ohhara Rootkit [ Not found ] Optic Kit (Tux) Worm [ Not found ] Oz Rootkit [ Not found ] Phalanx Rootkit [ Not found ] Phalanx2 Rootkit [ Not found ] Phalanx2 Rootkit (extended tests) [ Not found ] Portacelo Rootkit [ Not found ] R3dstorm Toolkit [ Not found ] RH-Sharpe's Rootkit [ Not found ] RSHA's Rootkit [ Not found ] Scalper Worm [ Not found ] Sebek LKM [ Not found ] Shutdown Rootkit [ Not found ] SHV4 Rootkit [ Not found ] SHV5 Rootkit [ Not found ] Sin Rootkit [ Not found ] Slapper Worm [ Not found ] Sneakin Rootkit [ Not found ] 'Spanish' Rootkit [ Not found ] Suckit Rootkit [ Not found ] Superkit Rootkit [ Not found ] TBD (Telnet BackDoor) [ Not found ] TeLeKiT Rootkit [ Not found ] T0rn Rootkit [ Not found ] trNkit Rootkit [ Not found ] Trojanit Kit [ Not found ] Tuxtendo Rootkit [ Not found ] URK Rootkit [ Not found ] Vampire Rootkit [ Not found ] VcKit Rootkit [ Not found ] Volc Rootkit [ Not found ] Xzibit Rootkit [ Not found ] zaRwT.KiT Rootkit [ Not found ] ZK Rootkit [ Not found ] [Press <ENTER> to continue] Performing additional rootkit checks Suckit Rookit additional checks [ OK ] Checking for possible rootkit files and directories [ None found ] Checking for possible rootkit strings [ None found ] Performing malware checks Checking running processes for suspicious files [ None found ] Checking for login backdoors [ None found ] Checking for suspicious directories [ None found ] Checking for sniffer log files [ None found ] Performing Linux specific checks Checking loaded kernel modules [ OK ] Checking kernel module names [ OK ] [Press <ENTER> to continue] Checking the network... Performing checks on the network ports Checking for backdoor ports [ None found ] Checking for hidden ports [ Skipped ] Performing checks on the network interfaces Checking for promiscuous interfaces [ None found ] Checking the local host... Performing system boot checks Checking for local host name [ Found ] Checking for system startup files [ Found ] Checking system startup files for malware [ None found ] Performing group and account checks Checking for passwd file [ Found ] Checking for root equivalent (UID 0) accounts [ None found ] Checking for passwordless accounts [ None found ] Checking for passwd file changes [ Warning ] Checking for group file changes [ Warning ] Checking root account shell history files [ None found ] Performing system configuration file checks Checking for SSH configuration file [ Not found ] Checking for running syslog daemon [ Found ] Checking for syslog configuration file [ Found ] Checking if syslog remote logging is allowed [ Not allowed ] Performing filesystem checks Checking /dev for suspicious file types [ Warning ] Checking for hidden files and directories [ Warning ] [Press <ENTER> to continue] System checks summary ===================== File properties checks... Required commands check failed Files checked: 137 Suspect files: 122 Rootkit checks... Rootkits checked : 291 Possible rootkits: 0 Applications checks... All checks skipped The system checks took: 5 minutes and 11 seconds All results have been written to the log file (/var/log/rkhunter.log)

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• How many developers before continuous integration becomes effective for us?

  - by Carnotaurus

  There is an overhead associated with continuous integration, e.g., set up, re-training, awareness activities, stoppage to fix "bugs" that turn out to be data issues, enforced separation of concerns programming styles, etc. At what point does continuous integration pay for itself? EDIT: These were my findings The set-up was CruiseControl.Net with Nant, reading from VSS or TFS. Here are a few reasons for failure, which have nothing to do with the setup: Cost of investigation: The time spent investigating whether a red light is due a genuine logical inconsistency in the code, data quality, or another source such as an infrastructure problem (e.g., a network issue, a timeout reading from source control, third party server is down, etc., etc.) Political costs over infrastructure: I considered performing an "infrastructure" check for each method in the test run. I had no solution to the timeout except to replace the build server. Red tape got in the way and there was no server replacement. Cost of fixing unit tests: A red light due to a data quality issue could be an indicator of a badly written unit test. So, data dependent unit tests were re-written to reduce the likelihood of a red light due to bad data. In many cases, necessary data was inserted into the test environment to be able to accurately run its unit tests. It makes sense to say that by making the data more robust then the test becomes more robust if it is dependent on this data. Of course, this worked well! Cost of coverage, i.e., writing unit tests for already existing code: There was the problem of unit test coverage. There were thousands of methods that had no unit tests. So, a sizeable amount of man days would be needed to create those. As this would be too difficult to provide a business case, it was decided that unit tests would be used for any new public method going forward. Those that did not have a unit test were termed 'potentially infra red'. An intestesting point here is that static methods were a moot point in how it would be possible to uniquely determine how a specific static method had failed. Cost of bespoke releases: Nant scripts only go so far. They are not that useful for, say, CMS dependent builds for EPiServer, CMS, or any UI oriented database deployment. These are the types of issues that occured on the build server for hourly test runs and overnight QA builds. I entertain that these to be unnecessary as a build master can perform these tasks manually at the time of release, esp., with a one man band and a small build. So, single step builds have not justified use of CI in my experience. What about the more complex, multistep builds? These can be a pain to build, especially without a Nant script. So, even having created one, these were no more successful. The costs of fixing the red light issues outweighed the benefits. Eventually, developers lost interest and questioned the validity of the red light. Having given it a fair try, I believe that CI is expensive and there is a lot of working around the edges instead of just getting the job done. It's more cost effective to employ experienced developers who do not make a mess of large projects than introduce and maintain an alarm system. This is the case even if those developers leave. It doesn't matter if a good developer leaves because processes that he follows would ensure that he writes requirement specs, design specs, sticks to the coding guidelines, and comments his code so that it is readable. All this is reviewed. If this is not happening then his team leader is not doing his job, which should be picked up by his manager and so on. For CI to work, it is not enough to just write unit tests, attempt to maintain full coverage, and ensure a working infrastructure for sizable systems. The bottom line: One might question whether fixing as many bugs before release is even desirable from a business prespective. CI involves a lot of work to capture a handful of bugs that the customer could identify in UAT or the company could get paid for fixing as part of a client service agreement when the warranty period expires anyway.

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• BizTalk: Sample: Context routing and Throttling with orchestration

  - by Leonid Ganeline

  The sample demonstrates using orchestration for throttling and using context routing. Usually throttling is implemented on the host level (in BizTalk 2010 we can also using the host instance level throttling). Here is demonstrated the throttling with orchestration convoy that slows down message flow from some customers. Sample implements sort of quality service agreement layer for different kind of customers. The sample demonstrates the context routing between orchestrations. It has several advantages over the content routing. For example, we don’t have to create the property schema and promote properties on the schemas; we don’t have to change the message content to change routing. Use case:  The BizTalk application has a main processing orchestration that process all input messages. The application usually works as an OLTP application. Input messages came in random order without peaks, typical scenario for the on-line users. But sometimes the big data batch payloads come. These batches overload processing orchestrations. All processes, activated by on-line users after the payload, come to the same queue and are processed only after the payload. Result is on-line users can see significant delay in processing. It can be minutes or hours, depending of the batch size. Requirements: On-line user’s processing should work without delays. Big batches cannot disturb on-line users. There should be higher priority for the on-line users and the lower priority for the batches. Design: Decision is to divide the message flow in two branches, one for on-line users and second for batches. Branch with batches provides messages to the processing line with low priority, and the on-line user’s branch – with high priority. All messages are provided by hi-speed receive port. BTS.ReceivePortName context property is used for routing. The Router orchestration separates messages sent from on-line users and from the batch messages. But the Router does not use the BizTalk provided value of this property, the Router set up this value by itself. Router uses the content of the messages to decide if it is from on-line users or from batches. The message context property the BTS.ReceivePortName is changed respectively, its value works as a recipient address, as the “To” address for the next recipient orchestrations. Those next orchestrations are the BatchBottleneck and the MainProcess orchestrations. Messages with context equal “ToBatch” are filtered up by the BatchBottleneck orchestration. It is a unified convoy orchestration and it throttles the message flow, delaying the message delivery to the MainProcess orchestration. The BatchBottleneck orchestration changes the message context to the “ToProcess” and sends messages one after another with small delay in between. Delay can be configured in the BizTalk config file as:                 <appSettings>                                 <add key="GLD_Tests_TwoWayRouting_BatchBottleneck_DelayMillisec" value="100"/>                 </appSettings>   Of course, messages with context equal “ToProcess” are filtered up by the MainProcess orchestration.   NOTES: Filters with string values: In Orchestrations (the first Receive shape in orchestration) use string values WITH quotes; in Send Ports use string values WITHOUT quotes. Filters on the Send Ports are dynamic; we can change them in run-time. Filters on the Orchestrations are static; we can change them only in design-time. To check the existence of the promoted property inside orchestration use the Expression shape with construction like this:       if (BTS.ReceivePortName exists myMessage) { …; } It is not possible in the Message Assignment shape because using the “if” statement inside Message Assignment is prohibited. Several predefined context properties can behave in specific way. Say MessageTracking.OriginatingMessage or XMLNORM.DocumentSpecName, they are required some internal rules should be applied to the format or usage of this properties. MessageTracking.* parameters require you have to use tracking and you can get unexpected run-time errors in some cases. My recommendation is - use very limited set of the predefined context properties. To “attach” the new promoted property to the message, we have to use correlation. The correlation type should include this property. [Here is a good explanation by Saravana ] The sample code is here [sorry, temporary trubles with CodePlex].

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• Software development is (mostly) a trade, and what to do about it

  - by Jeff

  (This is another cross-post from my personal blog. I don’t even remember when I first started to write it, but I feel like my opinion is well enough baked to share.) I've been sitting on this for a long time, particularly as my opinion has changed dramatically over the last few years. That I've encountered more crappy code than maintainable, quality code in my career as a software developer only reinforces what I'm about to say. Software development is just a trade for most, and not a huge academic endeavor. For those of you with computer science degrees readying your pitchforks and collecting your algorithm interview questions, let me explain. This is not an assault on your way of life, and if you've been around, you know I'm right about the quality problem. You also know the HR problem is very real, or we wouldn't be paying top dollar for mediocre developers and importing people from all over the world to fill the jobs we can't fill. I'm going to try and outline what I see as some of the problems, and hopefully offer my views on how to address them. The recruiting problem I think a lot of companies are doing it wrong. Over the years, I've had two kinds of interview experiences. The first, and right, kind of experience involves talking about real life achievements, followed by some variation on white boarding in pseudo-code, drafting some basic system architecture, or even sitting down at a comprooder and pecking out some basic code to tackle a real problem. I can honestly say that I've had a job offer for every interview like this, save for one, because the task was to debug something and they didn't like me asking where to look ("everyone else in the company died in a plane crash"). The other interview experience, the wrong one, involves the classic torture test designed to make the candidate feel stupid and do things they never have, and never will do in their job. First they will question you about obscure academic material you've never seen, or don't care to remember. Then they'll ask you to white board some ridiculous algorithm involving prime numbers or some kind of string manipulation no one would ever do. In fact, if you had to do something like this, you'd Google for a solution instead of waste time on a solved problem. Some will tell you that the academic gauntlet interview is useful to see how people respond to pressure, how they engage in complex logic, etc. That might be true, unless of course you have someone who brushed up on the solutions to the silly puzzles, and they're playing you. But here's the real reason why the second experience is wrong: You're evaluating for things that aren't the job. These might have been useful tactics when you had to hire people to write machine language or C++, but in a world dominated by managed code in C#, or Java, people aren't managing memory or trying to be smarter than the compilers. They're using well known design patterns and techniques to deliver software. More to the point, these puzzle gauntlets don't evaluate things that really matter. They don't get into code design, issues of loose coupling and testability, knowledge of the basics around HTTP, or anything else that relates to building supportable and maintainable software. The first situation, involving real life problems, gives you an immediate idea of how the candidate will work out. One of my favorite experiences as an interviewee was with a guy who literally brought his work from that day and asked me how to deal with his problem. I had to demonstrate how I would design a class, make sure the unit testing coverage was solid, etc. I worked at that company for two years. So stop looking for algorithm puzzle crunchers, because a guy who can crush a Fibonacci sequence might also be a guy who writes a class with 5,000 lines of untestable code. Fashion your interview process on ways to reveal a developer who can write supportable and maintainable code. I would even go so far as to let them use the Google. If they want to cut-and-paste code, pass on them, but if they're looking for context or straight class references, hire them, because they're going to be life-long learners. The contractor problem I doubt anyone has ever worked in a place where contractors weren't used. The use of contractors seems like an obvious way to control costs. You can hire someone for just as long as you need them and then let them go. You can even give them the work that no one else wants to do. In practice, most places I've worked have retained and budgeted for the contractor year-round, meaning that the $90+ per hour they're paying (of which half goes to the person) would have been better spent on a full-time person with a $100k salary and benefits. But it's not even the cost that is an issue. It's the quality of work delivered. The accountability of a contractor is totally transient. They only need to deliver for as long as you keep them around, and chances are they'll never again touch the code. There's no incentive for them to get things right, there's little incentive to understand your system or learn anything. At the risk of making an unfair generalization, craftsmanship doesn't matter to most contractors. The education problem I don't know what they teach in college CS courses. I've believed for most of my adult life that a college degree was an essential part of being successful. Of course I would hold that bias, since I did it, and have the paper to show for it in a box somewhere in the basement. My first clue that maybe this wasn't a fully qualified opinion comes from the fact that I double-majored in journalism and radio/TV, not computer science. Eventually I worked with people who skipped college entirely, many of them at Microsoft. Then I worked with people who had a masters degree who sucked at writing code, next to the high school diploma types that rock it every day. I still think there's a lot to be said for the social development of someone who has the on-campus experience, but for software developers, college might not matter. As I mentioned before, most of us are not writing compilers, and we never will. It's actually surprising to find how many people are self-taught in the art of software development, and that should reveal some interesting truths about how we learn. The first truth is that we learn largely out of necessity. There's something that we want to achieve, so we do what I call just-in-time learning to meet those goals. We acquire knowledge when we need it. So what about the gaps in our knowledge? That's where the most valuable education occurs, via our mentors. They're the people we work next to and the people who write blogs. They are critical to our professional development. They don't need to be an encyclopedia of jargon, but they understand the craft. Even at this stage of my career, I probably can't tell you what SOLID stands for, but you can bet that I practice the principles behind that acronym every day. That comes from experience, augmented by my peers. I'm hell bent on passing that experience to others. Process issues If you're a manager type and don't do much in the way of writing code these days (shame on you for not messing around at least), then your job is to isolate your tradespeople from nonsense, while bringing your business into the realm of modern software development. That doesn't mean you slap up a white board with sticky notes and start calling yourself agile, it means getting all of your stakeholders to understand that frequent delivery of quality software is the best way to deal with change and evolving expectations. It also means that you have to play technical overlord to make sure the education and quality issues are dealt with. That's why I make the crack about sticky notes, because without the right technique being practiced among your code monkeys, you're just a guy with sticky notes. You're asking your business to accept frequent and iterative delivery, now make sure that the folks writing the code can handle the same thing. This means unit testing, the right instrumentation, integration tests, automated builds and deployments... all of the stuff that makes it easy to see when change breaks stuff. The prognosis I strongly believe that education is the most important part of what we do. I'm encouraged by things like The Starter League, and it's the kind of thing I'd love to see more of. I would go as far as to say I'd love to start something like this internally at an existing company. Most of all though, I can't emphasize enough how important it is that we mentor each other and share our knowledge. If you have people on your staff who don't want to learn, fire them. Seriously, get rid of them. A few months working with someone really good, who understands the craftsmanship required to build supportable and maintainable code, will change that person forever and increase their value immeasurably.

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• Training a 'replacement', how to enforce standards?

  - by Mohgeroth

  Not sure that this is the right stack exchange site to ask this of, but here goes... Scope I work for a small company that employs a few hundred people. The development team for the company is small and works out of visual foxpro. A specific department in the company hired me in as a 'lone gunman' to fix and enhance a pre-existing invoicing system. I've successfully taken an Access application that suffered from a lot of risks and limitations and converted it into a C# application driven off of a SQL server backend. I have recently obtained my undergraduate and am no expert by any means. To help make up for that I've felt that earning microsoft certifications will force me to understand more about .net and how it functions. So, after giving my notice with 9 months in advance, 3 months ago a replacement finally showed up. Their role is to learn what I have been designing to an attempt to support the applications designed in C#. The Replacement Fresh out of college with no real-world work experience, the first instinct for anything involving data was and still is listboxes... any time data is mentioned the list box is the control of choice for the replacement. This has gotten to the point, no matter how many times I discuss other controls, where I've seen 5 listboxes on a single form. Classroom experience was almost all C++ console development. So, an example of where I have concern is in a winforms application: Users need to key Reasons into a table to select from later. Given that I know that a strongly typed data set exists, I can just drag the data source from the toolbox and it would create all of this for me. I realize this is a simple example but using databinding is the key. For the past few months now we have been talking about the strongly typed dataset, how to use it and where it interacts with other controls. Data sets, how they work in relation to binding sources, adapters and data grid views. After handing this project off I expected questions about how to implement these since for me this is the way to do it. What happened next simply floors me: An instance of an adapter from the strongly typed dataset was created in the activate event of the form, a table was created and filled with data. Then, a loop was made to manually add rows to a listbox from this table. Finally, a variable was kept to do lookups to figure out what ID the record was for updates if required. How do they modify records you ask? That was my first question too. You won't believe how simple it is, all you do it double click and they type into a pop-up prompt the new value to change it to. As a data entry operator, all the modal popups would drive me absolutely insane. The final solution exceeds 100 lines of code that must be maintained. So my concern is that none of this is sinking in... the department is only allowed 20 hours a week of their time. Up until last week, we've only been given 4-5 hours a week if I'm lucky. The past week or so, I've been lucky to get 10. Question WHAT DO I DO?! I have 4 weeks left until I leave and they fully 'support' this application. I love this job and the opportunity it has given me but it's time for me to spread my wings and find something new. I am in no way, shape or form convinced that they are ready to take over. I do feel that the replacement has the technical ability to 'figure it out' but instead of learning they just write code to do all of this stuff manually. If the replacement wants to code differently in the end, as long as it works I'm fine with that as horrifiying at it looks. However to support what I have designed they MUST to understand how it works and how I have used controls and the framework to make 'magic' happen. This project has about 40 forms, a database with over 30 some odd tables, triggers and stored procedures. It relates labor to invoices to contracts to projections... it's not as simple as it was three years ago when I began this project and the department is now in a position where they cannot survive without it. How in the world can I accomplish any of the following?: Enforce standards or understanding in constent design when the department manager keeps telling them they can do it however they want to Find a way to engage the replacement in active learning of the framework and system design that support must be given for Gracefully inform sr. management that 5-9 hours a week is simply not enough time to learn about the department, pre-existing processes, applications that need to be supported AND determine where potential enhancements to the system go... Yes I know this is a wall of text, thanks for reading through me but I simply don't know what I should be doing. For me, this job is a monster of a reference and things would look extremely bad if I left and things fell apart. How do I handle this?

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• Best Practices - Dynamic Reconfiguration

  - by jsavit

  This post is one of a series of "best practices" notes for Oracle VM Server for SPARC (formerly named Logical Domains) Overview of dynamic Reconfiguration Oracle VM Server for SPARC supports Dynamic Reconfiguration (DR), making it possible to add or remove resources to or from a domain (virtual machine) while it is running. This is extremely useful because resources can be shifted to or from virtual machines in response to load conditions without having to reboot or interrupt running applications. For example, if an application requires more CPU capacity, you can add CPUs to improve performance, and remove them when they are no longer needed. You can use even use Dynamic Resource Management (DRM) policies that automatically add and remove CPUs to domains based on load. How it works (in broad general terms) Dynamic Reconfiguration is done in coordination with Solaris, which recognises a hypervisor request to change its virtual machine configuration and responds appropriately. In essence, Solaris receives a message saying "you now have 16 more CPUs numbered 16 to 31" or "8GB more RAM starting at address X" or "here's a new network or disk device - have fun with it". These actions take very little time. Solaris then can start using the new resource. In the case of added CPUs, that means dispatching processes and potentially binding interrupts to the new CPUs. For memory, Solaris adds the new memory pages to its "free" list and starts using them. Comparable actions occur with network and disk devices: they are recognised by Solaris and then used. Removing is the reverse process: after receiving the DR message to free specific CPUs, Solaris unbinds interrupts assigned to the CPUs and stops dispatching process threads. That takes very little time. primary # ldm list NAME STATE FLAGS CONS VCPU MEMORY UTIL UPTIME primary active -n-cv- SP 16 4G 1.0% 6d 22h 29m ldom1 active -n---- 5000 16 8G 0.9% 6h 59m primary # ldm set-core 5 ldom1 primary # ldm list NAME STATE FLAGS CONS VCPU MEMORY UTIL UPTIME primary active -n-cv- SP 16 4G 0.2% 6d 22h 29m ldom1 active -n---- 5000 40 8G 0.1% 6h 59m primary # ldm set-core 2 ldom1 primary # ldm list NAME STATE FLAGS CONS VCPU MEMORY UTIL UPTIME primary active -n-cv- SP 16 4G 1.0% 6d 22h 29m ldom1 active -n---- 5000 16 8G 0.9% 6h 59m Memory pages are vacated by copying their contents to other memory locations and wiping them clean. Solaris may have to swap memory contents to disk if the remaining RAM isn't enough to hold all the contents. For this reason, deallocating memory can take longer on a loaded system. Even on a lightly loaded system it took several 7 or 8 seconds to switch the domain below between 8GB and 24GB of RAM. primary # ldm set-mem 24g ldom1 primary # ldm list NAME STATE FLAGS CONS VCPU MEMORY UTIL UPTIME primary active -n-cv- SP 16 4G 0.1% 6d 22h 36m ldom1 active -n---- 5000 16 24G 0.2% 7h 6m primary # ldm set-mem 8g ldom1 primary # ldm list NAME STATE FLAGS CONS VCPU MEMORY UTIL UPTIME primary active -n-cv- SP 16 4G 0.7% 6d 22h 37m ldom1 active -n---- 5000 16 8G 0.3% 7h 7m What if the device is in use? (this is the anecdote that inspired this blog post) If CPU or memory is being removed, releasing it pretty straightforward, using the method described above. The resources are released, and Solaris continues with less capacity. It's not as simple with a network or I/O device: you don't want to yank a device out from underneath an application that might be using it. In the following example, I've added a virtual network device to ldom1 and want to take it away, even though it's been plumbed. primary # ldm rm-vnet vnet19 ldom1 Guest LDom returned the following reason for failing the operation: Resource Information ---------------------------------------------------------- ----------------------- /devices/virtual-devices@100/channel-devices@200/network@1 Network interface net1 VIO operation failed because device is being used in LDom ldom1 Failed to remove VNET instance That's what I call a helpful error message - telling me exactly what was wrong. In this case the problem is easily solved. I know this NIC is seen in the guest as net1 so: ldom1 # ifconfig net1 down unplumb Now I can dispose of it, and even the virtual switch I had created for it: primary # ldm rm-vnet vnet19 ldom1 primary # ldm rm-vsw primary-vsw9 If I had to take away the device disruptively, I could have used ldm rm-vnet -f but that could disrupt whoever was using it. It's better if that can be avoided. Summary Oracle VM Server for SPARC provides dynamic reconfiguration, which lets you modify a guest domain's CPU, memory and I/O configuration on the fly without reboot. You can add and remove resources as needed, and even automate this for CPUs by setting up resource policies. Taking things away can be more complicated than giving, especially for devices like disks and networks that may contain application and system state or be involved in a transaction. LDoms and Solaris cooperative work together to coordinate resource allocation and de-allocation in a safe and effective way. For best practices, use dynamic reconfiguration to make the best use of your system's resources.

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• Clean Code Development & Flexible work environment - MSCC 26.10.2013

  Finally, some spare time to summarize my impressions and experiences of the recent meetup of Mauritius Software Craftsmanship Community. I already posted my comment on the event and on our social media networks: Professional - It's getting better with our meetups and I really appreciated that 'seniors' and 'juniors' were present today. Despite running a little bit out of time it was really great to see more students coming to the gathering. This time we changed location for our Saturday meetup and it worked out very well. A big thank you to Ebene Accelerator, namely Mrs Poonum, for the ability to use their meeting rooms for our community get-together. Already some weeks ago I had a very pleasant conversation with her about the MSCC aims, 'mission' and how we organise things. Additionally, I think that an environment like the Ebene Accelerator is a good choice as it acts as an incubator for young developers and start-ups. Reactions from other craftsmen Before I put my thoughts about our recent meeting down, I'd like to mention and cross-link to some of the other craftsmen that were present: "MSCC meet up is a massive knowledge gaining strategies for students, future entrepreneurs, or for geeks all around. Knowledge sharing becomes a fun. For those who have not been able to made it do subscribe on our MSCC meet up group at meetup.com." -- Nitin on Learning is fun with #MSCC #Ebene Accelerator "We then talked about the IT industry in Mauritius, salary issues in various field like system administration, software development etc. We analysed the reasons why people tend to hop from one company to another. That was a fun debate." -- Ish on MSCC meetup - Gang of Geeks "Flexible Learning Environment was quite interesting since these lines struck cords : "You're not a secretary....9 to 5 shouldn't suit you"....This allowed reflection...deep reflection....especially regarding the local mindset...which should be changed in a way which would promote creativity rather than choking it till death..." -- Yannick on 2nd MSCC Monthly Meet-up And others on Facebook... ;-) Visual impressions are available on our Meetup event page. More first time attendees We great pleasure I noticed that we have once again more first time visitors. A quick overlook showed that we had a majority of UoM students in first, second or last year. Some of them are already participating in the UoM Computer Club or are nominated as members of the Microsoft Student Partner (MSP) programme. Personally, I really appreciate the fact that the MSCC is able to gather such a broad audience. And as I wrote initially, the MSCC is technology-agnostic; we want IT people from any segment of this business. Of course, students which are about to delve into the 'real world' of working are highly welcome, and I hope that they might get one or other glimpse of experience or advice from employees. Sticking to the schedule? No, not really... And honestly, it was a good choice to go a little bit of the beaten tracks. I mean, yes we have a 'rough' agenda of topics that we would like to talk about or having a presentation about. But we keep it 'agile'. Due to the high number of new faces, we initiated another quick round of introductions and I gave a really brief overview of the MSCC. Next, we started to reflect on the Clean Code Developer (CCD) - Red Grade which we introduced on the last meetup. Nirvan was the lucky one and he did a good job on summarizing the various abbreviations of the first level of being a CCD. Actually, more interesting, we exchanged experience about the principles and practices of Red Grade, and it was very informative to get to know that Yann actually 'interviewed' a couple of friends, other students, local guys working in IT companies as well as some IT friends from India in order to counter-check on what he learned first-hand about Clean Code. Currently, he is reading the book of Robert C. Martin on that topic and I'm looking forward to his review soon. More output generates more input What seems to be like a personal mantra is working out pretty well for me since the beginning of this year. Being more active on social media networks, writing more article on my blog, starting the Mauritius Software Craftsmanship Community, and contributing more to other online communities has helped me to receive more project requests, job offers and possibilities to expand my business at IOS Indian Ocean Software Ltd. Actually, it is not a coincidence that one of the questions new craftsmen should answer during registration asks about having a personal blog. Whether you are just curious about IT, right in the middle of your Computer Studies, or already working in software development or system administration since a while you should consider to advertise and market yourself online. Easiest way to resolve this are to have online profiles on professional social media networks like LinkedIn, Xing, Twitter, and Google+ (no Facebook should be considered for private only), and considering to have a personal blog. Why? -- Be yourself, be proud of your work, and let other people know that you're passionate about your profession. Trust me, this is going to open up opportunities you might not have dreamt about... Exchanging ideas about having a professional online presence - MSCC meetup on the 26th October 2013 Furthermore, consider to put your Curriculum Vitae online, too. There are quite a number of service providers like 1ClickCV, Stack Overflow Careers 2.0, etc. which give you the ability to have an up to date CV online. At least put it on your site, next to your personal blog. Similar to what you would be able to see on my site here. Cyber Island Mauritius - are we there? A couple of weeks ago I got a 'cold' message on LinkedIn from someone living in the U.S. asking about the circumstances and conditions of the IT world of Mauritius. He has a great business idea, venture capital and is currently looking for a team of software developers (mainly mobile - iOS) for a new startup here in Mauritius. Since then we exchanged quite some details through private messages and Skype conversations, and I suggested that it might be a good chance to join our meetup through a conference call and see for yourself about potential candidates. During approximately 30 to 40 minutes the brief idea of the new startup was presented - very promising state-of-the-art technology aspects and integration of various public APIs -, and we had a good Q&A session about it. Also thanks to the excellent bandwidth provided by the Ebene Accelerator the video conference between three parties went absolutely well. Clean Code Developer - Orange Grade Hahaha - nice one... Being at the Orange Tower at Ebene and then talking about an Orange Grade as CCD. Well, once again I provided an overview of the principles and practices in that rank of Clean Code, and similar to our last meetup we discussed on the various aspect of each principle, whether someone already got in touch with it during studies or work, and how it could affect their future view on their source code. Following are the principles and practices of Clean Code Developer - Orange Grade: CCD Orange Grade - Principles Single Level of Abstraction (SLA) Single Responsibility Principle (SRP) Separation of Concerns (SoC) Source Code conventions CCD Orange Grade - Practices Issue Tracking Automated Integration Tests Reading, Reading, Reading Reviews Especially the part on reading technical books got some extra attention. We quickly gathered our views on that and came up with a result that ranges between Zero (0) and up to Fifteen (15) book titles per year. Personally, I'm keeping my progress between Six (6) and Eight (8) titles per year, but at least One (1) per quarter of a year. Which is also connected to the fact that I'm participating in the O'Reilly Reader Review Program and have a another benefit to get access to free books only by writing and publishing a review afterwards. We also had a good exchange on the extended topic of 'Reviews' - which to my opinion is abnormal difficult here in Mauritius for various reasons. As far as I can tell from my experience working with Mauritian software developers, either as colleagues, employees or during consulting services there are unfortunately two dominant pattern on that topic: Keeping quiet Running away Honestly, I have no evidence about why these are the two 'solutions' on reviews but that's the situation that I had to face over the last couple of years. Sitting together and talking about problematic issues, tackling down root causes of de-motivational activities and working on general improvements doesn't seem to have a ground within the IT world of Mauritius. Are you a typist or a creative software craftsman? - MSCC meetup on the 26th October 2013 One very good example that we talked about was the fact of 'job hoppers' as you can easily observe it on someone's CV - those people change job every single year; for no obvious reason! Frankly speaking, I wouldn't even consider an IT person like to for an interview. As a company you're investing money and effort into the abilities of your employees. Hiring someone that won't stay for a longer period is out of question. And sorry to say, these kind of IT guys smell fishy about their capabilities and more likely to cause problems than actually produce productive results. One of the reasons why there is a probation period on an employment contract is to give you the liberty to leave as early as possible in case that you don't like your new position. Don't fool yourself or waste other people's time and money by hanging around a full year only to snatch off the bonus payment... Future outlook: Developer's Conference Even though it is not official yet I already mentioned it several times during our weekly Code & Coffee sessions. The MSCC is looking forward to be able to organise or to contribute to an upcoming IT event. Currently, the rough schedule is set for April 2014 but this mainly depends on availability of location(s), a decent time frame for preparations, and the underlying procedures with public bodies to have it approved and so on. As soon as the information about date and location has been fixed there will be a 'Call for Papers' period in order to attract local IT enthusiasts to apply for a session slot and talk about their field of work and their passion in IT. More to come for sure... My resume of the day It was a great gathering and I am very pleased about the fact that we had another 15 craftsmen (plus 2 businessmen on conference call plus 2 young apprentices) in the same room, talking about IT related topics and sharing their experience as employees and students. Personally, I really appreciated the feedback from the students about their current view on their future career, and I really hope that some of them are going to pursue their dreams. Start promoting yourself and it will happen... Looking forward to your blogs! And last but not least our numbers on Meetup and Facebook have been increased as a direct consequence of this meetup. Please, spread the word about the MSCC and get your friends and colleagues to join our official site. The higher the number of craftsmen we have the better chances we have t achieve something great! Thanks!

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• #OOW 2012 : IaaS, Private Cloud, Multitenant Database, and X3H2M2

  - by Eric Bezille

  The title of this post is a summary of the 4 announcements made by Larry Ellison today, during the opening session of Oracle Open World 2012... To know what's behind X3H2M2, you will have to wait a little, as I will go in order, beginning with the IaaS - Infrastructure as a Service - announcement. Oracle IaaS goes Public... and Private... Starting in 2004 with Fusion development, Oracle Cloud was launch last year to provide not only SaaS Application, based on standard development, but also the underlying PaaS, required to build the specifics, and required interconnections between applications, in and outside of the Cloud. Still, to cover the end-to-end Cloud  Services spectrum, we had to provide an Infrastructure as a Service, leveraging our Servers, Storage, OS, and Virtualization Technologies, all "Engineered Together". This Cloud Infrastructure, was already available for our customers to build rapidly their own Private Cloud either on SPARC/Solaris or x86/Linux... The second announcement made today bring that proposition a big step further : for cautious customers (like Banks, or sensible industries) who would like to benefits from the Cloud value of "as a Service", but don't want their Data out in the Cloud... We propose to them to operate the same systems, Exadata, Exalogic & SuperCluster, that are providing our Public Cloud Infrastructure, behind their firewall, in a Private Cloud model. Oracle 12c Multitenant Database This is also a major announcement made today, on what's coming with Oracle Database 12c : the ability to consolidate multiple databases with no extra additional  cost especially in terms of memory needed on the server node, which is often THE consolidation limiting factor. The principle could be compare to Solaris Zones, where, you will have a Database Container, who is "owning" the memory and Database background processes, and "Pluggable" Database in this Database Container. This particular feature is a strong compelling event to evaluate rapidly Oracle Database 12c once it will be available, as this is major step forward into true Database consolidation with Multitenancy on a shared (optimized) infrastructure. X3H2M2, enabling the new Exadata X3 in-Memory Database Here we are :  X3H2M2 stands for X3 (the new version of Exadata announced also today) Heuristic Hierarchical Mass Memory, providing the capability to keep most if not all the Data in the memory cache hierarchy. Of course, this is the major software enhancement of the new X3 Exadata machine, but as this is a software, our current customers would be able to benefit from it on their existing systems by upgrading to the new release. But that' not the only thing that we did with X3, at the same time we have upgraded everything : the CPUs, adding more cores per server node (16 vs. 12, with the arrival of Intel E5 / Sandy Bridge), the memory with 512GB memory as well per node,  and the new Flash Fire card, bringing now up to 22 TB of Flash cache. All of this 4TB of RAM + 22TB of Flash being use cleverly not only for read but also for write by the X3H2M2 algorithm... making a very big difference compare to traditional storage flash extension. But what does those extra performances brings to you on an already very efficient system: double your performances compare to the fastest storage array on the market today (including flash) and divide you storage price x10 at the same time... Something to consider closely this days... Especially that we also announced the availability of a new Exadata X3-2 8th rack : a good starting point. As you have seen a major opening for this year again with true innovation. But that was not the only thing that we saw today, as before Larry's talk, Fujitsu did introduce more in deep the up coming new SPARC processor, that they are co-developing with us. And as such Andrew Mendelsohn - Senior Vice President Database Server Technologies came on stage to explain that the next step after I/O optimization for Database with Exadata, was to accelerate the Database at execution level by bringing functions in the SPARC processor silicium. All in all, to process more and more Data... The big theme of the day... and of the Oracle User Groups Conferences that were also happening today and where I had the opportunity to attend some interesting sessions on practical use cases of Big Data one in Finances and Fraud profiling and the other one on practical deployment of Oracle Exalytics for Data Analytics. In conclusion, one picture to try to size Oracle Open World ... and you can understand why, with such a rich content... and this only the first day !

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• What Counts For a DBA: Fitness

  - by Louis Davidson

  If you know me, you can probably guess that physical exercise is not really my thing. There was a time in my past when it a larger part of my life, but even then never in the same sort of passionate way as a number of our SQL friends.  For me, I find that mental exercise satisfies what I believe to be the same inner need that drives people to run farther than I like to drive on most Saturday mornings, and it is certainly just as addictive. Mental fitness shares many common traits with physical fitness, especially the need to attain it through repetitive training. I only wish that mental training burned off a bacon cheeseburger in the same manner as does jogging around a dewy park on Saturday morning. In physical training, there are at least two goals, the first of which is to be physically able to do a task. The second is to train the brain to perform the task without thinking too hard about it. No matter how long it has been since you last rode a bike, you will be almost certainly be able to hop on and start riding without thinking about the process of pedaling or balancing. If you’ve never ridden a bike, you could be a physics professor /Olympic athlete and still crash the first few times you try, even though you are as strong as an ox and your knowledge of the physics of bicycle riding makes the concept child’s play. For programming tasks, the process is very similar. As a DBA, you will come to know intuitively how to backup, optimize, and secure database systems. As a data programmer, you will work to instinctively use the clauses of Transact-SQL DML so that, when you need to group data three ways (and not four), you will know to use the GROUP BY clause with GROUPING SETS without resorting to a search engine.  You have the skill. Making it naturally then requires repetition and experience is the primary requirement, not just simply learning about a topic. The hardest part of being really good at something is this difference between knowledge and skill. I have recently taken several informative training classes with Kimball University on data warehousing and ETL. Now I have a lot more knowledge about designing data warehouses than before. I have also done a good bit of data warehouse designing of late and have started to improve to some level of proficiency with the theory. Yet, for all of this head knowledge, it is still a struggle to take what I have learned and apply it to the designs I am working on.  Data warehousing is still a task that is not yet deeply ingrained in my brain muscle memory. On the other hand, relational database design is something that no matter how much or how little I may get to do it, I am comfortable doing it. I have done it as a profession now for well over a decade, I teach classes on it, and I also have done (and continue to do) a lot of mental training beyond the work day. Sometimes the training is just basic education, some reading blogs and attending sessions at PASS events.  My best training comes from spending time working on other people’s design issues in forums (though not nearly as much as I would like to lately). Working through other people’s problems is a great way to exercise your brain on problems with which you’re not immediately familiar. The final bit of exercise I find useful for cultivating mental fitness for a data professional is also probably the nerdiest thing that I will ever suggest you do.  Akin to running in place, the idea is to work through designs in your head. I have designed more than one database system that would revolutionize grocery store operations, sales at my local Target store, the ordering process at Amazon, and ways to improve Disney World operations to get me through a line faster (some of which they are starting to implement without any of my help.) Never are the designs truly fleshed out, but enough to work through structures and processes.  On “paper”, I have designed database systems to catalog things as trivial as my Lego creations, rental car companies and my audio and video collections. Once I get the database designed mentally, sometimes I will create the database, add some data (often using Red-Gate’s Data Generator), and write a few queries to see if a concept was realistic, but I will rarely fully flesh out the database since I have no desire to do any user interface programming anymore.  The mental training allows me to keep in practice for when the time comes to do the work I love the most for real…even if I have been spending most of my work time lately building data warehouses.  If you are really strong of mind and body, perhaps you can mix a mental run with a physical run; though don’t run off of a cliff while contemplating how you might design a database to catalog the trees on a mountain…that would be contradictory to the purpose of both types of exercise.

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• Taking the Plunge - or Dipping Your Toe - into the Fluffy IAM Cloud by Paul Dhanjal (Simeio Solutions)

  - by Greg Jensen

  In our last three posts, we’ve examined the revolution that’s occurring today in identity and access management (IAM). We looked at the business drivers behind the growth of cloud-based IAM, the shortcomings of the old, last-century IAM models, and the new opportunities that federation, identity hubs and other new cloud capabilities can provide by changing the way you interact with everyone who does business with you. In this, our final post in the series, we’ll cover the key things you, the enterprise architect, should keep in mind when considering moving IAM to the cloud. Invariably, what starts the consideration process is a burning business need: a compliance requirement, security vulnerability or belt-tightening edict. Many on the business side view IAM as the “silver bullet” – and for good reason. You can almost always devise a solution using some aspect of IAM. The most critical question to ask first when using IAM to address the business need is, simply: is my solution complete? Typically, “business” is not focused on the big picture. Understandably, they’re focused instead on the need at hand: Can we be HIPAA compliant in 6 months? Can we tighten our new hire, employee transfer and termination processes? What can we do to prevent another password breach? Can we reduce our service center costs by the end of next quarter? The business may not be focused on the complete set of services offered by IAM but rather a single aspect or two. But it is the job – indeed the duty – of the enterprise architect to ensure that all aspects are being met. It’s like remodeling a house but failing to consider the impact on the foundation, the furnace or the zoning or setback requirements. While the homeowners may not be thinking of such things, the architect, of course, must. At Simeio Solutions, the way we ensure that all aspects are being taken into account – to expose any gaps or weaknesses – is to assess our client’s IAM capabilities against a five-step maturity model ranging from “ad hoc” to “optimized.” The model we use is similar to Capability Maturity Model Integration (CMMI) developed by the Software Engineering Institute (SEI) at Carnegie Mellon University. It’s based upon some simple criteria, which can provide a visual representation of how well our clients fair when evaluated against four core categories: ·         Program Governance ·         Access Management (e.g., Single Sign-On) ·         Identity and Access Governance (e.g., Identity Intelligence) ·         Enterprise Security (e.g., DLP and SIEM) Often our clients believe they have a solution with all the bases covered, but the model exposes the gaps or weaknesses. The gaps are ideal opportunities for the cloud to enter into the conversation. The complete process is straightforward: 1.    Look at the big picture, not just the immediate need – what is our roadmap and how does this solution fit? 2.    Determine where you stand with respect to the four core areas – what are the gaps? 3.    Decide how to cover the gaps – what role can the cloud play? Returning to our home remodeling analogy, at some point, if gaps or weaknesses are discovered when evaluating the complete impact of the proposed remodel – if the existing foundation wouldn’t support the new addition, for example – the owners need to decide if it’s time to move to a new house instead of trying to remodel the old one. However, with IAM it’s not an either-or proposition – i.e., either move to the cloud or fix the existing infrastructure. It’s possible to use new cloud technologies just to cover the gaps. Many of our clients start their migration to the cloud this way, dipping in their toe instead of taking the plunge all at once. Because our cloud services offering is based on the Oracle Identity and Access Management Suite, we can offer a tremendous amount of flexibility in this regard. The Oracle platform is not a collection of point solutions, but rather a complete, integrated, best-of-breed suite. Yet it’s not an all-or-nothing proposition. You can choose just the features and capabilities you need using a pay-as-you-go model, incrementally turning on and off services as needed. Better still, all the other capabilities are there, at the ready, whenever you need them. Spooling up these cloud-only services takes just a fraction of the time it would take a typical organization to deploy internally. SLAs in the cloud may be higher than on premise, too. And by using a suite of software that’s complete and integrated, you can dramatically lower cost and complexity. If your in-house solution cannot be migrated to the cloud, you might consider using hardware appliances such as Simeio’s Cloud Interceptor to extend your enterprise out into the network. You might also consider using Expert Managed Services. Cost is usually the key factor – not just development costs but also operational sustainment costs. Talent or resourcing issues often come into play when thinking about sustaining a program. Expert Managed Services such as those we offer at Simeio can address those concerns head on. In a cloud offering, identity and access services lend to the new paradigms described in my previous posts. Most importantly, it allows us all to focus on what we're meant to do – provide value, lower costs and increase security to our respective organizations. It’s that magic “silver bullet” that business knew you had all along. If you’d like to talk more, you can find us at simeiosolutions.com.

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• Is your dream an international experience?

  - by Maria Sandu

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Studying in Poland, having two summer jobs in England, doing one internship in India, working in Thailand for half a year and now working in Prague. Does it seem an adventure? Well it is and I will tell you how I came to have this international experience. Dzien Dobry! My name is Wojciech Jurojc, I am Polish and I am currently a Business Development Consultant within Oracle, based in Prague. I joined Oracle on the 1st of August 2011. I graduated in 2010 and obtained 2 Masters Degrees in Political Science and Economics. I would like to tell you more about my past and how I joined Oracle. In 2005 I began studying at the Faculty of Political Sciences Gdansk University. In 2008, I obtained a Bachelors Degree. During these three years I had the opportunity to go to England twice, where I worked as a Bartender, first in Blackpool and then in Manchester. This allowed me to improve my language skills and become more confident. In the meantime, I joined the International Student Organization-AIESEC, where I was organized conferences and conducted student projects. Also I met a mass of interesting people from around the world. After graduation in 2008, I was able to get an Internship within a big company in Poland. I worked there as an Intern in the Purchase Department. That was my first adventure within a corporate environment. I learnt a lot about purchasing processes and negotiations. In September 2008, I started studying two Masters Faculties: Political Science and Economics. It was very difficult, but it was not impossible. Over the next two years of studying I was able to go on a three month internship to India where I worked as a Marketing Assistant in an NGO. I was travelling around northern India and did presentations to the academic community about green energy and environmental projects. I had the opportunity to visit Nepal and walked in the Himalayas. That was a huge experience as well as a cultural shock. It taught me how to deal with many problems and to appreciate what I have. At the end of 2009 I was working as a Marketing Assistant for a Leasing company, where I learnt useful sales knowledge and improved my objection handling skills. In July 2010, I graduated with a double Masters and found a job in Thailand as Sales Representative in an IT company. I worked in Thailand until the end of January 2011. Besides that, I was working in an International company with interesting people and I had the opportunity to travel around Thailand and visit Cambodia. After this adventure I started looking for jobs in Europe where I could further develop my sales skills. I found Oracle and I don’t regret this decision which I made. I am currently working in Prague in an international Hardware team and I know that is not the end of my adventures. At this moment, I am working in a team of 12 members. Ten of them are based in Prague and 2 others are based in Russia. We come from different countries such as: Czech Republic, Russia, Ukraine, Turkey, Slovakia and Kazakhstan. I am working on the Polish market, cooperating with our Hardware customers and partners. What do I enjoy the most about my job? I enjoy every challenge that I face in my daily activities as there are always new experiences for me and new things that I learn. As part of Oracle, I gain international exposure and therefore more career opportunities to explore. I have planned my next step for the career path I dream of and I am currently working on it. I recommend you check our Career Page if you’re looking for an international career. If you want to find out more about our job opportunities, follow us on https://campus.oracle.com .

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• WMemoryProfiler is Released

  - by Alois Kraus

  What is it? WMemoryProfiler is a managed profiling Api to aid integration testing. This free library can get managed heap statistics and memory usage for your own process (remember testing) and other processes as well. The best thing is that it does work from .NET 2.0 up to .NET 4.5 in x86 and x64. To make it more interesting it can attach to any running .NET process. The reason why I do mention this is that commercial profilers do support this functionality only for their professional editions. An normally only since .NET 4.0 since the profiling API only since then does support attaching to a running process. This thing does differ in many aspects from “normal” profilers because while profiling yourself you can get all objects from all managed heaps back as an object array. If you ever wanted to change the state of an object which does only exist a method local in another thread you can get your hands on it now … Enough theory. Show me some code /// <summary> /// Show feature to not only get statisics out of a process but also the newly allocated /// instances since the last call to MarkCurrentObjects. /// GetNewObjects does return the newly allocated objects as object array /// </summary> static void InstanceTracking() { using (var dumper = new MemoryDumper()) // if you have problems use to see the debugger windows true,true)) { dumper.MarkCurrentObjects(); Allocate(); ILookup<Type, object> newObjects = dumper.GetNewObjects() .ToLookup( x => x.GetType() ); Console.WriteLine("New Strings:"); foreach (var newStr in newObjects[typeof(string)] ) { Console.WriteLine("Str: {0}", newStr); } } } … New Strings: Str: qqd Str: String data: Str: String data: 0 Str: String data: 1 … This is really hot stuff. Not only you can get heap statistics but you can directly examine the new objects and make queries upon them. When I do find more time I can reconstruct the object root graph from it from my own process. It this cool or what? You can also peek into the Finalization Queue to check if you did accidentally forget to dispose a whole bunch of objects … /// <summary> /// .NET 4.0 or above only. Get all finalizable objects which are ready for finalization and have no other object roots anymore. /// </summary> static void NotYetFinalizedObjects() { using (var dumper = new MemoryDumper()) { object[] finalizable = dumper.GetObjectsReadyForFinalization(); Console.WriteLine("Currently {0} objects of types {1} are ready for finalization. Consider disposing them before.", finalizable.Length, String.Join(",", finalizable.ToLookup( x=> x.GetType() ) .Select( x=> x.Key.Name)) ); } } How does it work? The W of WMemoryProfiler is a good hint. It does employ Windbg and SOS dll to do the heavy lifting and concentrates on an easy to use Api which does hide completely Windbg. If you do not want to see Windbg you will never see it. In my experience the most complex thing is actually to download Windbg from the Windows 8 Stanalone SDK. This is described in the Readme and the exception you are greeted with if it is missing in much greater detail. So I will not go into this here.   What Next? Depending on the feedback I do get I can imagine some features which might be useful as well Calculate first order GC Roots from the actual object graph Identify global statics in Types in object graph Support read out of finalization queue of .NET 2.0 as well. Support Memory Dump analysis (again a feature only supported by commercial profilers in their professional editions if it is supported at all) Deserialize objects from a memory dump into a live process back (this would need some more investigation but it is doable) The last item needs some explanation. Why on earth would you want to do that? The basic idea is to store in your live process some logging/tracing data which can become quite big but since it is never written to it is very fast to generate. When your process crashes with a memory dump you could transfer this data structure back into a live viewer which can then nicely display your program state at the point it did crash. This is an advanced trouble shooting technique I have not seen anywhere yet but it could be quite useful. You can have here a look at the current feature list of WMemoryProfiler with some examples.   How To Get Started? First I would download the released source package (it is tiny). And compile the complete project. Then you can compile the Example project (it has this name) and uncomment in the main method the scenario you want to check out. If you are greeted with an exception it is time to install the Windows 8 Standalone SDK which is described in great detail in the exception text. Thats it for the first round. I have seen something more limited in the Java world some years ago (now I cannot find the link anymore) but anyway. Now we have something much better.

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• Hybrid IT or Cloud Initiative – a Perfect Enterprise Architecture Maturation Opportunity

  - by Ted McLaughlan

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} All too often in the growth and maturation of Enterprise Architecture initiatives, the effort stalls or is delayed due to lack of “applied traction”. By this, I mean the EA activities - whether targeted towards compliance, risk mitigation or value opportunity propositions – may not be attached to measurable, active, visible projects that could advance and prove the value of EA. EA doesn’t work by itself, in a vacuum, without collaborative engagement and a means of proving usefulness. A critical vehicle to this proof is successful orchestration and use of assets and investment resources to meet a high-profile business objective – i.e. a successful project. More and more organizations are now exploring and considering some degree of IT outsourcing, buying and using external services and solutions to deliver their IT and business requirements – vs. building and operating in-house, in their own data centers. The rapid growth and success of “Cloud” services makes some decisions easier and some IT projects more successful, while dramatically lowering IT risks and enabling rapid growth. This is particularly true for “Software as a Service” (SaaS) applications, which essentially are complete web applications hosted and delivered over the Internet. Whether SaaS solutions – or any kind of cloud solution - are actually, ultimately the most cost-effective approach truly depends on the organization’s business and IT investment strategy. This leads us to Enterprise Architecture, the connectivity between business strategy and investment objectives, and the capabilities purchased or created to meet them. If an EA framework already exists, the approach to selecting a cloud-based solution and integrating it with internal IT systems (i.e. a “Hybrid IT” solution) is well-served by leveraging EA methods. If an EA framework doesn’t exist, or is simply not mature enough to address complex, integrated IT objectives – a hybrid IT/cloud initiative is the perfect project to advance and prove the value of EA. Why is this? For starters, the success of any complex IT integration project - spanning multiple systems, contracts and organizations, public and private – depends on active collaboration and coordination among the project stakeholders. For a hybrid IT initiative, inclusive of one or more cloud services providers, the IT services, business workflow and data governance challenges alone can be extremely complex, requiring many diverse layers of organizational expertise and authority. Establishing subject matter expertise, authorities and strategic guidance across all the disciplines involved in a hybrid-IT or hybrid-cloud system requires top-level, comprehensive experience and collaborative leadership. Tools and practices reflecting industry expertise and EA alignment can also be very helpful – such as Oracle’s “Cloud Candidate Selection Tool”. Using tools like this, and facilitating this critical collaboration by leading, organizing and coordinating the input and expertise into a shared, referenceable, reusable set of authority models and practices – this is where EA shines, and where Enterprise Architects can be most valuable. The “enterprise”, in this case, becomes something greater than the core organization – it includes internal systems, public cloud services, 3rd-party IT platforms and datacenters, distributed users and devices; a whole greater than the sum of its parts. Through facilitated project collaboration, leading to identification or creation of solid governance models and processes, a durable and useful Enterprise Architecture framework will usually emerge by itself, if not actually identified and managed as such. The transition from planning collaboration to actual coordination, where the program plan, schedule and resources become synchronized and aligned to other investments in the organization portfolio, is where EA methods and artifacts appear and become most useful. The actual scope and use of these artifacts, in the context of this project, can then set the stage for the most desirable, helpful and pragmatic form of the now-maturing EA framework and community of practice. Considering or starting a hybrid-IT or hybrid-cloud initiative? Running into some complex relationship challenges? This is the perfect time to take advantage of your new, growing or possibly latent Enterprise Architecture practice.

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• LINQ and ArcObjects

  - by Marko Apfel

  Motivation LINQ (language integrated query) is a component of the Microsoft. NET Framework since version 3.5. It allows a SQL-like query to various data sources such as SQL, XML etc. Like SQL also LINQ to SQL provides a declarative notation of problem solving – i.e. you don’t need describe in detail how a task could be solved, you describe what to be solved at all. This frees the developer from error-prone iterator constructs. Ideally, of course, would be to access features with this way. Then this construct is conceivable: var largeFeatures = from feature in features where (feature.GetValue("SHAPE_Area").ToDouble() > 3000) select feature; or its equivalent as a lambda expression: var largeFeatures = features.Where(feature => (feature.GetValue("SHAPE_Area").ToDouble() > 3000)); This requires an appropriate provider, which manages the corresponding iterator logic. This is easier than you might think at first sight - you have to deliver only the desired entities as IEnumerable<IFeature>. LINQ automatically establishes a state machine in the background, whose execution is delayed (deferred execution) - when you are really request entities (foreach, Count (), ToList (), ..) an instantiation processing takes place, although it was already created at a completely different place. Especially in multiple iteration through entities in the first debuggings you are rubbing your eyes when the execution pointer jumps magically back in the iterator logic. Realization A very concise logic for constructing IEnumerable<IFeature> can be achieved by running through a IFeatureCursor. You return each feature via yield. For an easier usage I have put the logic in an extension method Getfeatures() for IFeatureClass: public static IEnumerable<IFeature> GetFeatures(this IFeatureClass featureClass, IQueryFilter queryFilter, RecyclingPolicy policy) { IFeatureCursor featureCursor = featureClass.Search(queryFilter, RecyclingPolicy.Recycle == policy); IFeature feature; while (null != (feature = featureCursor.NextFeature())) { yield return feature; } //this is skipped in unit tests with cursor-mock if (Marshal.IsComObject(featureCursor)) { Marshal.ReleaseComObject(featureCursor); } } So you can now easily generate the IEnumerable<IFeature>: IEnumerable<IFeature> features = _featureClass.GetFeatures(RecyclingPolicy.DoNotRecycle); You have to be careful with the recycling cursor. After a delayed execution in the same context it is not a good idea to re-iterated on the features. In this case only the content of the last (recycled) features is provided and all the features are the same in the second set. Therefore, this expression would be critical: largeFeatures.ToList(). ForEach(feature => Debug.WriteLine(feature.OID)); because ToList() iterates once through the list and so the the cursor was once moved through the features. So the extension method ForEach() always delivers the same feature. In such situations, you must not use a recycling cursor. Repeated executions of ForEach() is not a problem, because for every time the state machine is re-instantiated and thus the cursor runs again - that's the magic already mentioned above. Perspective Now you can also go one step further and realize your own implementation for the interface IEnumerable<IFeature>. This requires that only the method and property to access the enumerator have to be programmed. In the enumerator himself in the Reset() method you organize the re-executing of the search. This could be archived with an appropriate delegate in the constructor: new FeatureEnumerator<IFeatureclass>(_featureClass, featureClass => featureClass.Search(_filter, isRecyclingCursor)); which is called in Reset(): public void Reset() { _featureCursor = _resetCursor(_t); } In this manner, enumerators for completely different scenarios could be implemented, which are used on the client side completely identical like described above. Thus cursors, selection sets, etc. merge into a single matter and the reusability of code is increasing immensely. On top of that in automated unit tests an IEnumerable could be mocked very easily - a major step towards better software quality. Conclusion Nevertheless, caution should be exercised with these constructs in performance-relevant queries. Because of managing a state machine in the background, a lot of overhead is created. The processing costs additional time - about 20 to 100 percent. In addition, working without a recycling cursor is fast a performance gap. However declarative LINQ code is much more elegant, flawless and easy to maintain than manually iterating, compare and establish a list of results. The code size is reduced according to experience an average of 75 to 90 percent! So I like to wait a few milliseconds longer. As so often it has to be balanced between maintainability and performance - which for me is gaining in priority maintainability. In times of multi-core processors, the processing time of most business processes is anyway not dominated by code execution but by waiting for user input. Demo source code The source code for this prototype with several unit tests, you can download here: https://github.com/esride-apf/Linq2ArcObjects. .

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• How you remember by default functionality/class name etc of the platform

  - by piemesons

  Hello everyone, I am 8 months experienced guy, (B.tech in computer science) In my college time i used to create simple programs in c/c++/java. Simple programs like creating linked list/binary trees programs. frankly saying those college bullshit exercise.(I am from India so Engg colleges in india sucks except few like IIT's etc). In my college time apart from my college exercises i created some better programs/games like arachnoid, snake. We had 6 months internship in our college curriculum. I worked on asp.net. Basically the work was to create a website with some random functionality. After that in my job i worked on php and successfully deployed 4 projects. All having lot of functionality and i was the only team member in all the projects. Now i am learning ruby on rails as i switched to a new firm. I also have to work on android or iphone depending upon on what mobile technology i want to choose or i can work on both of the technologies. My project manager says take your time to learn things. we are not in hurry to place you in any project. Work on things by your self. take 3 4 months to learn. But i am not getting good pace. I am quite confident with php/asp etc but i dont able to grasp things in android. Although my c/c++ background is quite good, having a good logical mind. But i am not able to grasp the things in android. Even learning some basics of rails i found it wtf. Why i have make model name singular and table name plural.By default that action name and name of the file in view is same I just hate the word MAGIC mentioned more than 100 times in the book. (agile-web-development-with-rails) (I am talking about default functionality, I can over ride them that i know, so please dont debate on that) I not saying i am not getting the things. My point is remembering the default functionality is a pissing me off. Lots of classes. Lots of files . specify this thing here. That thing there. All these things (remember which class does what) require some time or i am missing something. For my point of view i am having all these problems cause previously i never used object oriented programming approach in php. (I NEVER USED, I AM NOT SAYING THET ARE NOT) How you people explain it. How you people suggest me to do. I am looking suggestions from some seniors.From seniors in my office.They says you good dude. But i dont know i am not geting confidence in the things. When they ask me anythings about the topics i cover. I give them good answers. So when i discuss this problem with them they says there is no problem just keep on working. And sorry for my poor english.

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• Is software support an option for your career?

  - by Maria Sandu

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 If you have a technical background, why should you choose a career in support? We have invited Serban to answer these questions and to give us an overview of one of the biggest technical teams in Oracle Romania. He’s been with Oracle for 7 years leading the local PeopleSoft Financials & Supply Chain Support team. Back in 2013 Serban started building a new support team in Romania – Fusion HCM. His current focus is building a strong support team for Fusion HCM, latest solution for Business HR Professionals from Oracle. The solution is offered both on Premise (customer site installation) but more important as a Cloud offering – SaaS.  So, why should a technical person choose Software Support over other technical areas?  “I think it is mainly because of the high level of technical skills required to provide the best technical solutions to our customers. Oracle Software Support covers complex solutions going from Database or Middleware to a vast area of business applications (basically covering any needs that a large enterprise may have). Working with such software requires very strong skills both technical and functional for the different areas, going from Finance, Supply Chain Management, Manufacturing, Sales to other very specific business processes. Our customers are large enterprises that already have a support layer inside their organization and therefore the Oracle Technical Support Engineers are working with highly specialized staff (DBA’s, System/Application Admins, Implementation Consultants). This is a very important aspect for our engineers because they need to be highly skilled to match our customer’s specialist’s expectations”.  What’s the career path in your team? “Technical Analysts joining our teams have a clear growth path. The main focus is to become a master of the product they will support. I think one need 1 or 2 years to reach a good level of understanding the product and delivering optimal solutions because of the complexity of our products. At a later stage, engineers can choose their professional development areas based on the business needs and preferences and then further grow towards as technical expert or a management role. We have analysts that have more than 15 years of technical expertise and they still learn and grow in technical area. Important fact is, due to the expansion of the Romanian Software support center, there are various management opportunities. So, if you want to leverage your experience and if you want to have people management responsibilities Oracle Software Support is the place to be!”  Our last question to Serban was about the benefits of being part of Oracle Software Support. Here is what he said: “We believe that Oracle delivers “State of the art” Support level to our customers. This is not possible without high investment in our staff. We commit from the start to support any technical analyst that joins us (being junior or very senior) with any training needs they have for their job. We have various technical trainings as well as soft-skills trainings required for a customer facing professional to be successful in his role. Last but not least, we’re aiming to make Oracle Romania SW Support a global center of excellence which means we’re investing a lot in our employees.”  If you’re looking for a job where you can combine your strong technical skills with customer interaction Oracle Software Support is the place to be! Send us your CV at [email protected]. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• StreamInsight 2.1 Released

  - by Roman Schindlauer

  The wait is over—we are pleased to announce the release of StreamInsight 2.1. Since the release of version 1.2, we have heard your feedbacks and suggestions and based on that we have come up with a whole new set of features. Here are some of the highlights: A New Programming Model – A more clear and consistent object model, eliminating the need for complex input and output adapters (though they are still completely supported). This new model allows you to provision, name, and manage data sources and sinks in the StreamInsight server. Tight integration with Reactive Framework (Rx) – You can write reactive queries hosted inside StreamInsight as well as compose temporal queries on reactive objects. High Availability – Check-pointing over temporal streams and multiple processes with shared computation. Here is how simple coding can be with the 2.1 Programming Model: class Program {     static void Main(string[] args)     {         using (Server server = Server.Create("Default"))         {             // Create an app             Application app = server.CreateApplication("app");             // Define a simple observable which generates an integer every second             var source = app.DefineObservable(() =>                 Observable.Interval(TimeSpan.FromSeconds(1)));             // Define a sink.             var sink = app.DefineObserver(() =>                 Observer.Create<long>(x => Console.WriteLine(x)));             // Define a query to filter the events             var query = from e in source                         where e % 2 == 0                         select e;             // Bind the query to the sink and create a runnable process             using (IDisposable proc = query.Bind(sink).Run("MyProcess"))             {                 Console.WriteLine("Press a key to dispose the process...");                 Console.ReadKey();             }         }     } }   That’s how easily you can define a source, sink and compose a query and run it. Note that we did not replace the existing APIs, they co-exist with the new surface. Stay tuned, you will see a series of articles coming out over the next few weeks about the new features and how to use them. Come and grab it from our download center page and let us know what you think! You can find the updated MSDN documentation here, and we would appreciate if you could provide feedback to the docs as well—best via email to [email protected]. Moreover, we updated our samples to demonstrate the new programming surface. Regards, The StreamInsight Team

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• StreamInsight 2.1 Released

  - by Roman Schindlauer

  The wait is over—we are pleased to announce the release of StreamInsight 2.1. Since the release of version 1.2, we have heard your feedbacks and suggestions and based on that we have come up with a whole new set of features. Here are some of the highlights: A New Programming Model – A more clear and consistent object model, eliminating the need for complex input and output adapters (though they are still completely supported). This new model allows you to provision, name, and manage data sources and sinks in the StreamInsight server. Tight integration with Reactive Framework (Rx) – You can write reactive queries hosted inside StreamInsight as well as compose temporal queries on reactive objects. High Availability – Check-pointing over temporal streams and multiple processes with shared computation. Here is how simple coding can be with the 2.1 Programming Model: class Program {     static void Main(string[] args)     {         using (Server server = Server.Create("Default"))         {             // Create an app             Application app = server.CreateApplication("app");             // Define a simple observable which generates an integer every second             var source = app.DefineObservable(() =>                 Observable.Interval(TimeSpan.FromSeconds(1)));             // Define a sink.             var sink = app.DefineObserver(() =>                 Observer.Create<long>(x => Console.WriteLine(x)));             // Define a query to filter the events             var query = from e in source                         where e % 2 == 0                         select e;             // Bind the query to the sink and create a runnable process             using (IDisposable proc = query.Bind(sink).Run("MyProcess"))             {                 Console.WriteLine("Press a key to dispose the process...");                 Console.ReadKey();             }         }     } }   That’s how easily you can define a source, sink and compose a query and run it. Note that we did not replace the existing APIs, they co-exist with the new surface. Stay tuned, you will see a series of articles coming out over the next few weeks about the new features and how to use them. Come and grab it from our download center page and let us know what you think! You can find the updated MSDN documentation here, and we would appreciate if you could provide feedback to the docs as well—best via email to [email protected]. Moreover, we updated our samples to demonstrate the new programming surface. Regards, The StreamInsight Team

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• R12.0 Cash Management Consolidated Patch Collection (CPC) And R12.1 Cash Management Recommended Patch Collection (RPC)

  - by user793553

  If you have Oracle E-Business Suite's Cash Management (CE) application installed, you'll want to be sure to install the latest CPC (Consolidated Patch Collection) if you are using a R12.0 version of the apps, or the latest RPC (Recommended Patch Collection) for the R12.1 version of the apps. These collections give you all the fixes currently available for known issues in the specified versions of the application, including all of the latest Root Cause Analysis Fixes (RCAs)! What is an "RPC" (for R12.1 users)? Since the release of 12.1, a number of recommended patches for Oracle Cash Management have been made available as standalone patches to help address important business process issues. Adoption of these patches was highly recommended at the time, but not always implemented, so to further facilitate adoption of these patches, Oracle consolidated them into product-specific Recommended Patch Collections (RPCs) - a collection of recommended patches. They were created by Oracle Development with the following goals in mind: Stability: To address data integrity issues that have been identified by Oracle Development and Oracle Software Support as having the potential to interfere with the normal completion of important business processes (such as, period close, etc.). Root Cause Fixes (RCAs): To make available root cause fixes for known data integrity issues. Compact: To keep the file footprint as small as possible to help facilitate the install process and minimize testing. Granular: To compile the collection of patches based on functional areas, allowing a customer to apply multiple RPCs at once, or in phases (based on individual needs and goals). Where to start ALL R12 Cash Management users (R12.0 and R12.1 users) should start with the following Note on My Oracle Support (MOS): Doc ID 1367845.1: R12: Cash Management Recommended Patch Collections It's a great place for important implementation information about both sets of critical patch collections! For R12.1x users R12.1 users should also take a look at the documents below for even more information about the RPC for the R12.1.x versions of the Cash Management application, and other related available RPCs: Note Number  Title                                                                                                      1489997.1 Master Troubleshooting Guide for CE: Reconciliation & Clearing [VIDEO] 954704.1 EBS: R12.1 Oracle Financials Recommended Patch Collections (RPCs) 1316506.1 R12: Oracle CE: Upgrading from R11i to R12.1: Latest Recommended Patches Patch Wizard Utility While a patch may contain several hundred files, the impact on your system may actually be minimal. Patches contain hard prerequisites that are intended to make a patch work on a very low code baseline. The Patch Wizard Utility will give you a detailed analysis of the patch’s impact on your instance BEFORE it’s applied, so you’ll know exactly what to expect from the application. Please refer to Doc ID 976188.1 for more information on this important utility

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