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  • Different Flavors of Leases Back On

    - by Theresa Hickman
    Given the continued interest regarding the proposed changes to Lease Accounting, I decided to write another entry on this controversial topic with colorful commentary from our resident accounting expert, Seamus Moran. Background (A History Lesson) Back in 1976, the FASB issued FAS 13, “Accounting for Leases” that permitted leases to be either an operating lease or capital (finance) lease. In substance, operating leases are a form of off-balance sheet financing. According to Seamus, operating leases date back to the launch of the Boeing 707 in the 1950s.  Because the aircraft was so much more expensive than previous aircrafts, the industry came up with the operating lease concept to accommodate these jet liners that dominated air transport.  How it worked was the bank would buy the plane and lease it to the airline.  Because the bank never controlled or flew the plane, they never placed the asset on their balance sheet, and because the airline never owned the plane, they didn’t place it on their balance sheet either. They simply treated the monthly lease payments as rental expenses on the P&L.   August 2010 Original Lease Accounting Changes In August 2010, FASB and IASB decided to overhaul lease accounting as part of their joint commitment “to insure that investors and other users of financial statements are provided useful, transparent, and complete information about leasing transactions in the financial statements.”  Some say that the current lease accounting standards are broken because it keeps assets off the balance sheet, hidden from investors’ view. The original proposal abolished operating leases and only permitted capital leases where all leases would be recorded on the balance sheet as assets and liabilities. The asset side would reflect the right to use the asset for the leased term, and the liability side would reflect the obligation to make lease payments.   Why Companies Were Freaking Out According to the SEC, the financial impact of the aforementioned lease changes was estimated to add more than $1.3 trillion of operating lease obligations to corporate balance sheets. Many companies in various industries, especially retail, are concerned because the changes are significant and will impact existing leases with no grandfather clause for existing operating leases. Of course, the banks and airlines I mentioned earlier really hate this because neither wants to report the airplane (now costing around $60 M) as an asset. Regular companies were concerned that they would have to report routine short term leases of real estate or equipment as fixed assets, even though they were really just longer term rentals.  One company we spoke to leased roadside billboards, and really did not consider them to be fixed assets in any way. Obviously, these changes would have had a profound and lasting effect on a company’s financial and real estate strategies and significantly impact its financial statements.  Financial statements would show higher depreciation and interest expense with significantly higher total assets and debt. In terms of financial metrics, they’re negatively impacted. It would raise a company’s debt-to-capital ratio to reflect the higher debt compared to equity, it would negatively impact their return-on-assets because now companies will appear more asset intensive, and it will decrease EPS, lowering shareholder ROI. Feb. 2011 Recent Update The comment period on leases closed in December 2010. The FASB and the IASB have met several times since then and published their initial responses to the input they received from the various interested parties.  They are “redeliberating” the principles involved in Lease Accounting.  Some of the issues they are looking at include: The core definition of a lease.  This will articulate principles on what is a lease and what is “not-a-lease.” One theory or supposition is that they might define a lease as the transfer of certain but not all major ownership attributes for a certain period of time.  So a year’s lease of an aircraft might be a “lease,” but a year’s lease of half a floor in an office building would be “not-a-lease.”  The ownership attributes transferred from the core owner to the user are different; the airline must maintain, paint, and do whatever it needs to do on the aircraft. However, the office renter will have strictly limited rights in respect to the rented space. The differences between a lease contract and service contract.  Even if they call them “leases” for the purpose of commercial law, a service contract might not be accounted for as a lease. The accounting to be done by the lessee.  They would define when the bank or landlord would retain the asset on their balance sheet, and perhaps by implication, when the lessor would not need to include the asset on theirs.  So if the finance house keeps the airplane or office on their balance sheet, the tenant doesn’t need to.  I’m not sure that I can draw the opposite conclusion where the finance house doesn’t report but the tenant must. The difference, if any, between a financing lease and other leases, and the implications to the accounting. The present value calculation when renewable terms exist. They have reduced the circumstances in which one must look at the renewable terms of a lease in calculating the present value.  In most circumstances, you will use the lease term rather than the potential renewable term. Their latest discussion this past week with the contents of the discussion was not available at the time of me writing this entry.  For more details, the results of the discussions are posted on both the FASB and the IASB websites. Implied Software Changes Whatever the final rules turn out to be, all ERP systems, such as Oracle E-Business Suite, PeopleSoft Enterprise, JD Edwards, and Oracle Hyperion will need to change their software to accommodate the new rules. The following lists some changes that might have to be made to accounting software depending on what the final standards will be in June 2011: Lease tracking may require modifications with tracking of additional lease details that might require a centralized repository to maintain Accounting may need to be modified as there are many changes to how capital leases and the new “other than finance” leases are accounted for both on the lessee and lessor side.  For example, valuation, amortization, and disclosure will be considerably different requiring different types of data to be captured. Companies may need to modify their chart of accounts depending on how they want to track leases, which could then impact financial reporting and consolidation Business processes may require changes which could then impact internal controls Software applications may need to perform more advanced computations on leases Reports and KPIs may need to reflect new operating metrics Hold Onto Your Seats           Before you redo all your lease agreements and call your software vendors asking when the changes to the software will be made, remember that the rules are not finalized yet, and from appearances, will not reflect the proposals in the exposure draft.  Not only are there objections to putting the operating lease assets on anyone’s balance sheet, there are lots of objections to subjectivity and the data required for the valuation.  According to Seamus, there is huge opposition from New York bankers, the airlines, the EU, the Communist Party of China (since it impacts their exporting business), and Republicans (hearing complaints from small and large businesses). Even if everyone can agree on the proposed changes, 2013 might be the earliest that companies would need to change how they report leases. The Boards will finish their deliberations in April, May or June 2011.  As we’ve seen with other Exposure Drafts, if the changes are minor and the principles met the General Acceptance consensus criteria, the Standard could be finalized at that time.  However, if substantial changes are made, a fresh exposure draft, comment period, and review period might be involved, too. Seamus added an interesting perspective. Even if the proposed changes do pass, don’t you think our customers, such as Boeing, GE Capital, United Airlines, etc. will be clever enough to come up with a new kind of financing arrangement that complies with the new accounting? How about the large retail customers, such as Best Buy and Macerich? Don’t you think they might simply cut deals around retail locations with new contracts that prevent their leases from being capital leases? Instead of blindly adapting the software to meet the principles outlined in the final standard, our software needs to accommodate how businesses will respond to the new rules. We cannot know our customers’ responses until the rules are finalized. Oracle is aware of the potential changes and is staying abreast of the developments through our domain expertise staff, our relationship with customers, our market awareness, and, of course, our relationships with the Big 4. This is part of our normal process with respect to worldwide regulatory compliance. Oracle products have been IFRS and GAAP compliant for years and we will continue to maintain those standards going forward.

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  • Alternative to Galileo GWS

    - by Anton Gogolev
    Please note that this Galileo is absolutely not related to Java. Galileo is basically a set of web services which can be used to book airline tickets. Originally, it was supposed to be used via Galileo Desktop, whereby operators would enter various commands to perform required operations. For example, SA*AZ610J20JULFCOJFK will "Display seat availability map for specified flight and class". Granted, humans can get used to it and be very efficient, but here comes a problem of integrating this with other systems. For that, folks at TravelPort basically slapped a SOAP interface to this system (which must have been written in COBOL or something), without even thinking about actually embracing XML. For example, it can contain <Ind1>N</Ind1> <Ind2>N</Ind2> <Ind3>N</Ind3> ... <Ind72>N</Ind72> <!-- Yes! 72! --> or, better yet <Text>P/RU/4xxx24528/RU/11MAY67/M/23DEC12/AxxxxxxV/MxxxM</Text> In light of this, my question is as follows: are there any sane airline tickets booking systems we can integrate with? Or are there companies which have products that can abstract away all this?

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  • DDD: Service or Repository

    - by tikhop
    I am developing an app in DDD manner. And I have a little problem with it. I have a Fare (airline fare) and FareRepository objects. And at some point I should load additional fare information and set this information to existing Fare. I guess that I need to create an Application Service (FareAdditionalInformationService) that will deal with obtaining data from the server and than update existing Fare. However, some people said me that it is necessary to use FareRepository for this problem. I don't know wich place is better for my problem Service or Repository.

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Reviewing an advertiser / ads

    - by Joyce Babu
    I recently got a direct ad campaign for one of my sites. The advertiser agreed to my price without much bargaining. No contract was signed, but I had specified pre payment as part of our agreement. The advertiser is not a major network. Currently they are showing affiliate ads. Some things about this deal seems fishy to me - The amount was direct deposited to our account, not transferred from their company account. - Just below the visible ad, I can see a hidden iframe which contains the flight search widget for a major airline (Could this be cookie stuffing?) - They are contacting me from a gmail account - They did not insist for a signed contact How can I ensure that the advertiser is legitimate and is not using the adslot for illegal purpose?

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  • Building a simple web app with database? [on hold]

    - by Zooce
    I'm building a simple airline reservation system (web app) for a class. I'm trying to find out where to start learning about implementing and integrating a sql database. User's should be able to search for available flights based on destination and departure cities and the like. A good example would be Google Flights. I'd like to access a data base with all of the flight information and display it within tables on the web page. Admins should be able to modify the databases as well. I've tried to learn about things like Node.js, PHP, and AJAX, but most of the tutorials that I've found have been difficult to understand. Any suggestions would be really appreciated, thanks!

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  • On select show multiple divs?

    - by chaser7016
    Hi I am trying when a user chooses an airline from dropdown seen here that two additional drop downs appear for departing airport and arrival airport. I have coded it to work when one chooses American Airlines from drop down, but I need different departing and arrival airports to appear for the various a user may choose. Anyone know how that can be done? thanks

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  • redirection follow by post

    - by lucas
    hi, just wonder how those air ticket booking website redirect the user to the airline booking website and then fill up(i suppose doing POST) the required information so that the users will land on the booking page with origin/destination/date selected? Is the technique used is to open up new browser window and do a ajax POST from there? Thanks.

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  • Oracle SOA Suite - Highlighted Travel and Transportation Customer References

    - by Bruce Tierney
    0 0 1 1137 6483 - 54 15 7605 14.0 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:Cambria; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Next in this series on industry-specific highlights of Oracle SOA Suite customers is the Travel and Transportation industry.  If you are in the travel or transportation industry, take a look at how these Oracle SOA Suite integration customers have addressed common business requirements to enable better customer service, lower costs, and deliver new business services. For example, All Nippon Airways (ANA) has significantly lowered management costs associated with their hybrid on-premise/cloud ticketing system deployments for domestic and international flights. Their lead-time for changes or new applications has been greatly reduced compared to their old mainframe-based systems, enabling ANA to rapidly develop new services in response to changing market needs. Another example is Schneider National, a leading provider of truckload logistics, and how they have integrated Oracle E-Business Suite, Siebel CRM, Oracle Transportation Management and customers applications using Oracle SOA Suite. Schneider National has 400 BPEL processes that generate over 60 million composite instances over five SOA clusters.  Take a deeper look into any of these case studies, videos, and Oracle Magazine articles that closely align with your industry:  Customers fly and airline succeeds with an IT transformation. Company:  All Nippon Airways  Customer Oracle or Profit Magazine Article   |   Travel and Transportation   |   Published on January 06, 2014 Any successful business must ensure ongoing customer satisfaction, respond to increased competition, and minimize costs. Running a successful airline in today’s economic climate requires all of those things, as well a... Openmatics Revolutionizes Fleet Management with Standards-Based Vehicle Telematics Platform New Company:  Openmatics s.r.o.  Customer Snapshot   |   Automotive   |   Published on May 20, 2014 Openmatics uses Oracle WebCenter Portal and Oracle Application Development Framework as a foundation for Openmatics, a vehicle telematics service for next-generation fleet management. It integrated its own app shop wi... Future Proof: To keep pace with mobile, social, and location-based services, smart technologists are using middleware to innovate Company:  SFpark  Customer Oracle or Profit Magazine Article   |   Professional Services   |   Published on August 01, 2012 Oracle Fusion Middleware is at the heart of a recently completed and very ambitious project to change how people handle the challenge of finding a parking space in San Francisco, California. “Parking is a universal is... Globalia Corporación Empresarial Accelerates Hotel Bookings, Boosts Sales by 40% with In-Memory Data Grid Solution Company:  Globalia Corporación Empresarial S.A.  Customer Snapshot   |   Travel and Transportation   |   Published on April 29, 2013 Globalia Corporación Empresarial S.A. deployed Oracle Coherence to reengineer the group’s core system for hotel bookings, now serving booking requests involving 80 hotels within an average response time of 100 millise... Choice Hotels Uses Oracle SOA Suite and Oracle BPM Suite to Modernize Global IT Architecture Company:  Choice Hotels  Press Release   |   Travel and Transportation   |   Published on August 07, 2012 Choice Hotels International, one of the largest and most successful hotel franchises in the world, has implemented Oracle SOA Suite and Oracle BPM Suite. Sascar Consolidates Fleet Management Infrastructure and Accelerates Customers’ Data Access Company:  Sascar  Customer Case Study   |   Travel and Transportation   |   Published on February 07, 2014 Description – Sascar used Oracle Exadata Database Machine, Oracle Exalogic Elastic Cloud and Oracle WebLogic Suite 11g to consolidate fleet management and perform real-time vehicle tracking 4x faster. Directorate General of Civil Aviation Streamlines Key Aviation Applications Access, Improves Productivity and Reduces Maintenance Costs Company:  Directorate General of Civil Aviation (DGAC)  Customer Snapshot   |   Travel and Transportation   |   Published on May 24, 2013 With Oracle Fusion Middleware, the Directorate General of Civil Aviation (DGAC) provided its 12,500 employees a virtual office environment that integrates team workspaces, business applications, and e-mails within a n... Schneider National Implements Next-Generation IT Infrastructure to Continue Leadership in Transportation and Logistics Industry Company:  Schneider National, Inc.  Customer Snapshot   |   Travel and Transportation   |   Published on February 26, 2013 Schneider National, Inc. deployed Oracle applications, Oracle Fusion Middleware, and Oracle development tools as the foundation for its next-generation IT environment, which is driving new levels of efficiency, profit... DGAC Cuts Subscription Costs with Oracle Company:  DGAC  Video   |   Travel and Transportation   |   Published on October 31, 2012 Using Oracle WebCenter Portal, Oracle SOA Suite, and Oracle Exalogic, DGAC reduces the cost of subscriptions to newsletters and provide to its 12,500 employees a collaborative workspace portal. Asiana Airlines Builds PIP System with Oracle Solutions Company:  Asiana Airlines  Video   |   Travel and Transportation   |   Published on July 26, 2012 With Oracle Exalogic and the Oracle SOA Suite, Asiana Airlines builds a passenger service integrated platform providing various services such as integration between its interface and internal systems and a data wareho... Choice Hotels Reduces Time to Market with Oracle WebCenter Company:  Choice Hotels  Video   |   Travel and Transportation   |   Published on April 11, 2014 Using Oracle WebCenter and Oracle SOA standardization, Choice Hotels consolidated multiple platforms, reduced IT dependency and realized tremendous benefits in total cost of ownership and faster time to market support... An Interview with Schneider National's Judy Lemke Company:  Schneider National  Video   |   Travel and Transportation   |   Published on December 17, 2013 Judy Lemke talks with Mark Sunday about the challenges Schneider National faced and how they overcame them through a companywide transformational change. For more details on these case studies, you can use this pre-filtered search on “Travel and Transportation” / “Middleware” / “Service Oriented Architecture” or browse on your own at www.oracle.com/customers

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  • How to create a VBA form to match excel value to the name of the worksheet in the same workbook?

    - by cody_q
    I am working on a self created VBA form. It has submit button and takes in entries such as destination, timing and budget. I have a excel worksheet named "bali". it consists of the destination's available airline,timing and budget. I would like to create a method that could get the inserted destination eg. bali when the user clicked submit button and then match it to display and show the content of the worksheet named "bali" in another new sheet or a form. Anyone could help me with this by providing a step by step code ? Thank you. Cody

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  • Learn How to Use Oracle’s Spatial and BI Tools for Location-aware Predictive Analytics

    - by Mandy Ho
    November 29, 2-3pm EST Are you a OBIEE (Oracle Business Intelligence Enterprise Edition) user? Have Location data you'd like to incorporate into your analysis as well? This is a great webinar for you! Join us, as Oracle experts from both teams show how to perform perdictive analytics, network analytics and spatial analysis, combined together, in real world scenarios. We will include demos evaluating airline on-time performance and retail establishment performance.  Learn how to: - Gain better business insights and improve ROI with Oracle Spatial and Graph, Oracle Advanced Analytics, and Oracle Business Intelligence Enterprise Edition (OBIEE). - Streamline and remove the complexity of building applications with OBIEE’s built-in location and analytics features. - Create the statistical model, build interactive reports and dashboards including location analysis and map visualization, and incorporate network analytics for geomarketing and site scoring. - Perform location analysis and processing such as proximity, containment, geocoding, aggregation of geographic regions, and more. Speakers include Jayant Sharma, Director, Product Management, Oracle Spatial and Mapping Technologies; Jean Ihm, Principal Product Manager, Oracle Spatial and Mapping Technologies; and Abhinav Agarwal, OBIEE Product Management. Who should attend This webinar is appropriate for CIOs, business and technical managers, developers, and analysts involved in design and management of analytic applications and solutions where spatial analysis can add insight and value to business processes. Click here, or the link below to sign up today! https://www2.gotomeeting.com/register/764677554

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  • Oracle is Child&rsquo;s Play&hellip;in NSW

    - by divya.malik
    A few weeks ago, my colleague Michael Seback posted a blog entry on Oracle’s acquisition of Haley.  We recently read  an interesting report from Down Under, and here was our press release on the  implementation of Oracle’s Policy automation software in New South Wales, which I thought I would share. We always love hearing about our software “at work”, and especially in the Public Sector- social services area, where it makes a big difference to people’s lives. Here were some of the reasons, why NSW chose Oracle software: “One of the things Oracle’s Policy Automation system is good at is allowing you take decision  trees and rules that are obviously written in English and code them up using very much a natural language approach,” said Holling (CIO for Human Services). “So it was quite a short process to translate the final set of rules that were written on paper into business rules that were actually embedded in the system.” “Another reason why we chose Oracle’s Automation tool is because with future versions of Siebel it comes very tightly integrated with that. It allows us to then to basically take the results of the Policy Automation survey and actually populate our client management system database with that information,” said Holling. As per Surend Dayal, North America VP, Oracle’s Policy automation has applications across a wide range of industries, including public sector—especially health and human services—also financial services, insurance, and even airline rewards programs. In other words, any business process that requires consistent, accurate decision-making where complex legislation and/or internal policies are involved. Click here to read more about Oracle and Haley.

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  • Do you sign contracts digitally or still on paper? And what do clients think?

    - by user1162541
    We are all getting used to checking a box and putting our name in a text field to create a contract with an airline, a hosting company, or a software download. However, for some reason I am still asking clients to sign our contracts for website development on paper, and send me a scan. Few complain about this procedure, but I am personally thinking: what am I doing, doing this the old fashion way?! Signing contracts digitally would be faster, more convenient for clients and for me, and easier to store. So to me it appears to be time to start creating some contract agreement online that clients can read, then print their name, and mark a box "I AGREE WITH THIS CONTRACT AND BY PRINTING MY NAME I AGREE TO SIGNING THIS", or something like that. I would record their IP, browser data, and time of signing. If I really want to ensure their identity, I could link this to OpenID and require them to log in with their e-mail so that I can ensure that they are logged in on an existing e-mail account. Sounds OK to me. My question is: is this practice becoming a standard practice in professional IT services? Are you (as a professional) doing this? If you are, how do clients react? Any drawbacks doing this? EDIT: This question is not about the legal aspects. It is about common practices among programmers and web-development companies, and what clients think of this.

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  • How Expedia Made My New Bride Cry

    - by Lance Robinson
    Tweet this? Email Expedia and ask them to give me and my new wife our honeymoon? When Expedia followed up their failure with our honeymoon trip with a complete and total lack of acknowledgement of any responsibility for the problem and endless loops of explaining the issue over and over again - I swore that they would make it right. When they brought my new bride to tears, I got an immediate and endless supply of motivation. I hope you will help me make them make it right by posting our story on Twitter, Facebook, your blog, on Expedia itself, and when talking to your friends in person about their own travel plans.   If you are considering using them now for an important trip - reconsider. Short summary: We arrived early for a flight - but Expedia had made a mistake with the data they supplied to JetBlue and Emirates, which resulted in us not being able to check in (one leg of our trip was missing)!  At the time of this post, three people (myself, my wife, and an exceptionally patient JetBlue employee named Mary) each spent hours on the phone with Expedia.  I myself spent right at 3 hours (according to iPhone records), Lauren spent an hour and a half or so, and poor Mary was probably on the phone for a good 3.5 hours.  This is after 5 hours total at the airport.  If you add up our phone time, that is nearly 8 hours of phone time over a 5 hour period with little or no help, stall tactics (?), run-around, denial, shifting of blame, and holding. Details below (times are approximate): First, my wife and I were married yesterday - June 18th, the 3 year anniversary of our first date. She is awesome. She is the nicest person I have ever known, a ton of fun, absolutely beautiful in every way. Ok enough mushy - here are the dirty details. 2:30 AM - Early Check-in Attempt - we attempted to check-in for our flight online. Some sort of technology error on website, instructed to checkin at desk. 4:30 AM - Arrive at airport. Try to check-in at kiosk, get the same error. We got to the JetBlue desk at RDU International Airport, where Mary helped us. Mary discovered that the Expedia provided itinerary does not match the Expedia provided tickets. We are informed that when that happens American, JetBlue, and others that use the same software cannot check you in for the flight because. Why? Because the itinerary was missing a leg of our flight! Basically we were not shown in the system as definitely being able to make it home. Mary called Expedia and was put on hold by their automated system. 4:55 AM - Mary, myself, and my brand new bride all waited for about 25 minutes when finally I decided I would make a call myself on my iPhone while Mary was on the airport phone. In their automated system, I chose "make a new reservation", thinking they might answer a little more quickly than "customer service". Not surprisingly I was connected to an Expedia person within 1 minute. They informed me that they would have to forward me to a customer service specialist. I explained to them that we were already on hold for that and had been for nearly half an hour, that we were going on our honeymoon and that our flight would be leaving soon - could they please help us. "Yes, I will help you". I hand the phone to JetBlue Mary who explains the situation 3 or 4 times. Obviously I couldn't hear both ends of the conversation at this point, but the Expedia person explained what the problem was by stating exactly what Mary had just spent 15 minutes explaining. Mary calmly confirms that this is the problem, and asks Expedia to re-issue the itinerary. Expedia tells Mary that they'll have to transfer her to customer service. Mary asks for someone specific so that we get an answer this time, and goes on hold. Mary get's connected, explains the situation, and then Mary's connection gets terminated. 5:10 AM - Mary calls back to the Expedia automated system again, and we wait for about 5 minutes on hold this time before I pick up my iPhone and call Expedia again myself. Again I go to sales, a person picks up the phone in less than a minute. I explain the situation and let them know that we are now very close to missing our flight for our honeymoon, could they please help us. "Yes, I will help you". Again I give the phone to Mary who provides them with a call back number in case we get disconnected again and explains the situation again. More back and forth with Expedia doing nothing but repeating the same questions, Mary answering the questions with the same information she provided in the original explanation, and Expedia simply restating the problem. Mary again asks them to re-issue the itinerary, and explains that doing so will fix the problem. Expedia again repeats the problem instead of fixing it, and Mary's connection gets terminated. 5:20 AM - Mary again calls back to Expedia. My beautiful bride also calls on her own phone. At this point she is struggling to hold back her tears, stumbling through an explanation of all that has happened and that we are about to miss our flight. Please help us. "Yes, I will help". My beautiful bride's connection gets terminated. Ok, maybe this disconnection isn't an accident. We've now been disconnected 3 times on two different phones. 5:45 AM - I walk away and pleadingly beg a person to help me. They "escalate" the issue to "Rosy" (sp?) at Expedia. I go through the whole song and dance again with Rosy, who gives me the same treatment Mary was given. Rosy blames JetBlue for now having the correct data. Meanwhile Mary is on the phone with Emirates Air (the airline for the second leg of our trip), who agrees with JetBlue that Expedia's data isn't up to date. We are informed by two airport employees that issues like this with Expedia are not uncommon, and that the fix is simple. On the phone iwth Rosy, I ask her to re-issue the itinerary because we are about to miss our flight. She again explains the problem to me. At this point, I am standing at the window, pleading with Rosy to help us get to our honeymoon, watching our airplane. Then our airplane leaves without us. 6:03 AM - At this point we have missed our flight. Re-issuing the itinerary is no longer a solution. I ask Rosy to start from the beginning and work us up a new trip. She says that she cannot do that. She says that she needs to talk to JetBlue and Emirates and find out why we cannot check-in for our flight. I remind Rosy that our flight has already left - I just watched it taxi away - it no longer matters why (not to mention the fact that we already knew why, and have known why since 4:30 AM), and have known the solution since 4:30 AM. Rosy, can you please book a new trip? Yes, but it will cost $400. Excuse me? Now you can, but it will cost ME to fix your mistake? Rosy says that she can escalate the situation to her supervisor but that will take 1.5 hours. 6:15 AM - I told Rosy that if they had re-issued the itinerary as JetBlue asked (at 4:30 AM), my new wife and I might be on the airplane now instead of dealing with this on the phone and missing the beginning (and how much more?) of our honeymoon. Rosy said that it was not necessary to re-issue the itinerary. Out of curiosity, i asked Rosy if there was some financial burden on them to re-issue the itinerary. "No", said Rosy. I asked her if it was a large time burden on Expedia to re-issue the itinerary. "No", said Rosy. I directly asked Rosy: Why wouldn't Expedia have re-issued the itinerary when JetBlue asked? No answer. I asked Rosy: If you had re-issued the itinerary at 4:30, isn't it possible that I would be on that flight right now? She actually surprised me by answering "Yes" to that question. So I pointed out that it followed that Expedia was responsible for the fact that we missed out flight, and she immediately went into more about how the problem was with JetBlue - but now it was ALSO an Emirates Air problem as well. I tell Rosy to go ahead and escalate the issue again, and please call me back in that 1.5 hours (which how is about 1 hour and 10 minutes away). 6:30 AM - I start tweeting my frustration with iPhone. It's now pretty much impossible for us to make it to The Maldives by 3pm, which is the time at which we would need to arrive in order to be allowed service to the actual island where we are staying. Expedia has now given me the run-around for 2 hours, caused me to miss my flight, and worst of all caused my amazing new wife Lauren to miss our honeymoon. You think I was mad? No. Furious. Its ok to make mistakes - but to refuse to fix them and to ruin our honeymoon? No, not ok, Expedia. I swore right then that Expedia would make this right. 7:45 AM - JetBlue mary is still talking her tail off to other people in JetBlue and Emirates Air. Mary works it out so that if Expedia simply books a new trip, JetBlue and Emirates will both waive all the fees. Now we just have to convince Expedia to fix their mistake and get us on our way! Around this time Expedia Rosy calls me back! I inform her of the excellent work of JetBlue Mary - that JetBlue and Emirates both will waive the fees so Expedia can fix their mistake and get us going on our way. She says that she sees documentation of this in her system and that she needs to put me on hold "for 1 to 10 minutes" to talk to Emirates Air (why I'm not exactly sure). I say ok. 8:45 AM - After an hour on hold, Rosy comes on the line and asks me to hold more. I ask her to call me back. 9:35 AM - I put down the iPhone Twitter app and picks up the laptop. You think I made some noise with my iPhone? Heh 11:25 AM - Expedia follows me and sends a canned "We're sorry, DM us the details".  If you look at their Twitter feed, 16 out of the most recent 20 tweets are exactly the same canned response.  The other 4?  Ads.  Um - #MultiFAIL? To Expedia:  You now have had (as explained above) 8 hours of 3 different people explaining our situation, you know the email address of our Expedia account, you know my web blog, you know my Twitter address, you know my phone number.  You also know how upset you have made both me and my new bride by treating us with such a ... non caring, scripted, uncooperative, argumentative, and possibly even deceitful manner.  In the wise words of the great Kenan Thompson of SNL: "FIX IT!".  And no, I'm NOT going away until you make this right. Period. 11:45 AM - Expedia corporate office called.  The woman I spoke to was very nice and apologetic.  She listened to me tell the story again, she says she understands the problem and she is going to work to resolve it.  I don't have any details on what exactly that resolution might me, she said she will call me back in 20 minutes.  She found out about the problem via Twitter.  Thank you Twitter, and all of you who helped.  Hopefully social media will win my wife and I our honeymoon, and hopefully Expedia will encourage their customer service teams treat their customers properly. 12:22 PM - Spoke to Fran again from Expedia corporate office.  She has a flight for us tonight.  She is booking it now.  We will arrive at our honeymoon destination of beautiful Veligandu Island Resort only 1 day late.  She cannot confirm today, but she expects that Expedia will pay for the lost honeymoon night.  Thank you everyone for your help.  I will reflect more on this whole situation and confirm its resolution after our flight is 100% confirmed.  For now, I'm going to take a breather and go kiss my wonderful wife! 1:50 PM - Have not yet received the promised phone call.  We did receive an email with a new itinerary for a flight but the booking is not for specific seats, so there is no guarantee that my wife and I will be able to sit together.  With the original booking I carefully selected our seats for every segment of our trip.  I decided to call into the phone number that Fran from the Expedia corporate office gave me.  Its automated voice system identified itself as "Tier 3 Support".  I am currently still on hold with them, I have not gotten through to a human yet. 1:55 PM - Fran from Expedia called me back.  She confirmed us as booked.  She called the airlines to confirm.  Unfortunately, Expedia was unwilling or unable to allow us any type of seat selection.  It is possible that i won't get to sit next to the woman I married less than a day ago on our 40 total hours of flight time (there and back).  In addition, our seats could be the worst seats on the planes, with no reclining seat back or right next to the restroom.  Despite this fact (which in my opinion is huge), the horrible inconvenience, the hours at the airport, and the negative Internet publicity that Expedia is receiving, Expedia declined to offer us any kind of upgrade or to mark us as SFU (suitable for upgrade).  Since they didn't offer - I asked, and was rejected.  I am grateful to finally be heading in the right direction, but not only did Expedia horribly botch this job from the very beginning, they followed that botch job with near zero customer service, followed by a verbally apologetic but otherwise half-hearted resolution.  If this works out favorably for us, great.  If not - I'm not done making noise, Expedia.  You owe us, and I expect you to make it right.  You haven't quite done that yet. Thanks - Thank you to Twitter.  Thanks to all those who sympathize with us and helped us get the attention of Expedia, since three people (one of them an airline employee) using Expedia's normal channels of communication for many hours didn't help.  Thanks especially to my PowerShell and Sharepoint friends, my local friends, and those connectors who encouraged me and spread my story. 5:15 PM - Love Wins - After all this, Lauren and I are exhausted.  We both took a short nap, and when we woke up we talked about the last 24 hours.  It was a big, amazing, story-filled 24 hours.  I said that Expedia won, but Lauren said no.  She pointed out how lucky we are.  We are in love and married.  We have wonderful family and friends.  We are both hard-working successful people who love what they do.  We get to go to an amazing exotic destination for our honeymoon like Veligandu in The Maldives...  That's a lot of good.  Expedia didn't win.  This was (is) a big loss for Expedia.  It is a public blemish for all to see.  But Lauren and I did win, big time.  Expedia may not have made things right - but things are right for us.  Post in progress... I will relay any further comments (or lack of) from Expedia soon, as well as an update on confirmation of their repayment of our lost resort room rates.  I'll also post a picture of us on our honeymoon as soon as I can!

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  • Series of abstract classes and NHibernate

    - by Chris Cowdery-Corvan
    Hello, and first off thanks for your time to look at this. For a research project I'm working on, I have a somewhat complex design (which I've been given) to persist to a database via NHibernate. Here's an example of the class hierarchy: TransitStrategy, TransportationCompany and TransportationLocation are all abstract classes. The XML configuration I have is presently: <?xml version="1.0" encoding="utf-8" ?> <hibernate-mapping xmlns="urn:nhibernate-mapping-2.2" assembly="Vacationizer" namespace="Vacationizer.Domain.Transit"> <class name="TransitStrategy"> <id name="TransitStrategyId"> <generator class="guid" /> </id> <property name="Restrictions" /> <joined-subclass name="Flight" table="Flight_TransitStrategy"> <key column="TransitStrategyId" /> <property name="DepartingAirport" /> <property name="ArrivingAirport" /> <property name="Airline" /> <property name="FlightNumber" /> <property name="FlightArrivalTime" /> <property name="FlightDepartureTime" /> </joined-subclass> <joined-subclass name="RentalCar" table="RentalCar_TransitStrategy"> <key column="TransitStrategyId" /> <property name="RentalCarBranch" /> <property name="CarMake" /> <property name="CarModel" /> <property name="CarYear" /> <property name="CarColor" /> <property name="RentalBegins" /> <property name="RentalEnds" /> </joined-subclass> </class> <?xml version="1.0" encoding="utf-8" ?> <hibernate-mapping xmlns="urn:nhibernate-mapping-2.2" assembly="Vacationizer" namespace="Vacationizer.Domain.Transit"> <class name="TransportationCompany"> <id name="TransportationCompanyId"> <generator class="guid" /> </id> <property name="Name" /> <property name="Reviews" /> <property name="Website" /> <property name="Photo" /> <joined-subclass name="Airline" table="Airline_TransportationCompany"> <key column="TransportationLocationId" /> </joined-subclass> <joined-subclass name="RentalCarAgency" table="RentalCarAgency_TransportationCompany"> <key column="TransportationLocationId" /> </joined-subclass> </class> <?xml version="1.0" encoding="utf-8" ?> <hibernate-mapping xmlns="urn:nhibernate-mapping-2.2" assembly="Vacationizer" namespace="Vacationizer.Domain.Transit"> <class name="TransportationLocation"> <id name="TransportationLocationId"> <generator class="guid" /> </id> <property name="Name" /> <property name="Image" /> <property name="Geolocation" /> <property name="Reviews" /> <!-- <property name="HoursOpen" />--> <property name="PhoneNumber" /> <property name="FaxNumber" /> <joined-subclass name="Airport" table="Airport_TransportationLocation"> <key column="TransportationLocationId" /> <property name="AirportCode" /> <property name="Website" /> </joined-subclass> <joined-subclass name="RentalCarBranch" table="RentalCarBranch_TransportationLocation"> <key column="TransitStrategyId" /> <property name="Agency" /> </joined-subclass> </class> However, whenever I try to use this schema I get this error/stack trace: ------ Test started: Assembly: Vacationizer.Tests.dll ------ TestCase 'M:Vacationizer.Tests.VacationRepository_Fixture.TestFixtureSetUp' failed: Could not compile the mapping document: Vacationizer.Mappings.TransitStrategy.hbm.xml NHibernate.MappingException: Could not compile the mapping document: Vacationizer.Mappings.TransitStrategy.hbm.xml ---> NHibernate.MappingException: Problem trying to set property type by reflection ---> NHibernate.MappingException: class Vacationizer.Domain.Transit.RentalCar, Vacationizer, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null not found while looking for property: RentalCarBranch ---> NHibernate.PropertyNotFoundException: Could not find a getter for property 'RentalCarBranch' in class 'Vacationizer.Domain.Transit.RentalCar' at NHibernate.Properties.BasicPropertyAccessor.GetGetter(Type type, String propertyName) at NHibernate.Util.ReflectHelper.ReflectedPropertyClass(String className, String name, String accessorName) --- End of inner exception stack trace --- at NHibernate.Util.ReflectHelper.ReflectedPropertyClass(String className, String name, String accessorName) at NHibernate.Mapping.SimpleValue.SetTypeUsingReflection(String className, String propertyName, String accesorName) --- End of inner exception stack trace --- at NHibernate.Mapping.SimpleValue.SetTypeUsingReflection(String className, String propertyName, String accesorName) at NHibernate.Cfg.XmlHbmBinding.ClassBinder.CreateProperty(IValue value, String propertyName, String className, XmlNode subnode, IDictionary`2 inheritedMetas) at NHibernate.Cfg.XmlHbmBinding.ClassBinder.PropertiesFromXML(XmlNode node, PersistentClass model, IDictionary`2 inheritedMetas, UniqueKey uniqueKey, Boolean mutable, Boolean nullable, Boolean naturalId) at NHibernate.Cfg.XmlHbmBinding.JoinedSubclassBinder.HandleJoinedSubclass(PersistentClass model, XmlNode subnode, IDictionary`2 inheritedMetas) at NHibernate.Cfg.XmlHbmBinding.ClassBinder.PropertiesFromXML(XmlNode node, PersistentClass model, IDictionary`2 inheritedMetas, UniqueKey uniqueKey, Boolean mutable, Boolean nullable, Boolean naturalId) at NHibernate.Cfg.XmlHbmBinding.RootClassBinder.Bind(XmlNode node, HbmClass classSchema, IDictionary`2 inheritedMetas) at NHibernate.Cfg.XmlHbmBinding.MappingRootBinder.AddRootClasses(XmlNode parentNode, IDictionary`2 inheritedMetas) at NHibernate.Cfg.XmlHbmBinding.MappingRootBinder.Bind(XmlNode node) at NHibernate.Cfg.Configuration.AddValidatedDocument(NamedXmlDocument doc) --- End of inner exception stack trace --- at NHibernate.Cfg.Configuration.LogAndThrow(Exception exception) at NHibernate.Cfg.Configuration.AddValidatedDocument(NamedXmlDocument doc) at NHibernate.Cfg.Configuration.ProcessMappingsQueue() at NHibernate.Cfg.Configuration.AddDocumentThroughQueue(NamedXmlDocument document) at NHibernate.Cfg.Configuration.AddXmlReader(XmlReader hbmReader, String name) at NHibernate.Cfg.Configuration.AddInputStream(Stream xmlInputStream, String name) at NHibernate.Cfg.Configuration.AddResource(String path, Assembly assembly) at NHibernate.Cfg.Configuration.AddAssembly(Assembly assembly) at NHibernate.Cfg.Configuration.AddAssembly(String assemblyName) at NHibernate.Cfg.Configuration.DoConfigure(IHibernateConfiguration hc) at NHibernate.Cfg.Configuration.Configure() VacationRepository_Fixture.cs(24,0): at Vacationizer.Tests.VacationRepository_Fixture.TestFixtureSetUp() 0 passed, 1 failed, 0 skipped, took 8.38 seconds (Ad hoc). Any ideas on how I can implement this differently? Thanks very much!

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  • C# - Can FileHelper FieldConverter routines refer to other fields in the record?

    - by Pete
    I am using the excellent FileHelpers library to process a fixed-length airline schedule file. I have a date field, then a few fields later on in the record, a time field. I want to combine both of these in the FileHelpers record class, and know there is a custom FieldConverter attribute. With this attribute, you provide a custom function to handle your field data and implement StringToField and FieldToString. My question is: can I pass other fields (already read) to this customer FieldConverter too, so I can combine Date and Time together. FieldConverter has an implementation that allows you to refer to both a custom processing class AND 'other strings' or even an array of object. But, given this is done in the attribute definition, I am struggling to access this earlier-field reference. [FieldFixedLength(4)] [FieldConverter(typeof(MyTimeConverter),"eg. ScheduledDepartureDate")] public DateTime scheduledDepartureTime;

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  • python MySQLdb got invalid syntax when trying to INSERT INTO table

    - by Michelle Jun Lee
    ## COMMENT OUT below just for reference "" cursor.execute (""" CREATE TABLE yellowpages ( business_id BIGINT(20) NOT NULL AUTO_INCREMENT, categories_name VARCHAR(255), business_name VARCHAR(500) NOT NULL, business_address1 VARCHAR(500), business_city VARCHAR(255), business_state VARCHAR(255), business_zipcode VARCHAR(255), phone_number1 VARCHAR(255), website1 VARCHAR(1000), website2 VARCHAR(1000), created_date datetime, modified_date datetime, PRIMARY KEY(business_id) ) """) "" ## TOP COMMENT OUT (just for reference) ## code website1g = "http://www.triman.com" business_nameg = "Triman Sales Inc" business_address1g = "510 E Airline Way" business_cityg = "Gardena" business_stateg = "CA" business_zipcodeg = "90248" phone_number1g = "(310) 323-5410" phone_number2g = "" website2g = "" cursor.execute (""" INSERT INTO yellowpages(categories_name, business_name, business_address1, business_city, business_state, business_zipcode, phone_number1, website1, website2) VALUES ('%s','%s','%s','%s','%s','%s','%s','%s','%s') """, (''gas-stations'', business_nameg, business_address1g, business_cityg, business_stateg, business_zipcodeg, phone_number1g, website1g, website2g)) cursor.close() conn.close() I keep getting this error File "testdb.py", line 51 """, (''gas-stations'', business_nameg, business_address1g, business_cityg, business_stateg, business_zipcodeg, phone_number1g, website1g, website2g)) ^ SyntaxError: invalid syntax any idea why? By the way, the up arrow is pointing to website1g (the b character) . Thanks for the help in advance

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  • How to get started with embedded systems in the aircraft or submarine industries?

    - by Jason
    Hi, Not 100% sure how to frame this question but here goes... I currently work as a Rails developer but want to work on more substancial / "meaty" projects and have always been very interested in embedded systems, especially systems that run on aircraft and especially submarines.....I know strange combination. I have been doing some searching & found lockheed martin produces a lot of underwater systems for various navys around the world e.g. http://www.naval-technology.com/projects/nssn/ However, there is very little information about what software is used within these systems, what OS's they use or anything else "technical", presume there is a lot of C / C++ involved but that is just a guess... so its hard to know where to even begin learning what is required to potential work in these areas. Just wondering if anyone has any experiance working with or more information about embeddeed systems in either the airline (onboard flight systems) or especially submarine systems? Thanks!

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  • MySQL Query, Date Range From "Blacklist"

    - by erbaker
    I have 2 databases. One is properties and the other is dates. In dates I have associated the land_id and a date (In YYYYMMDD format) which means that the date is not available. I need to formulate a query that a user can specify a start and end date, and then choose a property for which dates are available (not in the date database). How do airline and hotel websites do this kind of logic? I was thinking about taking the date range and picking all days in between and doing a query where the dates do not match and ordering it by number of results, but I can see how that could easily turn into an intense query. CREATE TABLE IF NOT EXISTS `dates` ( `id` int(11) NOT NULL AUTO_INCREMENT, `land_id` int(11) NOT NULL, `date` varchar(255) NOT NULL, PRIMARY KEY (`id`) ) ENGINE=MyISAM DEFAULT CHARSET=latin1 AUTO_INCREMENT=44 ; -- -- Dumping data for table `dates` -- INSERT INTO `dates` (`id`, `land_id`, `date`) VALUES (43, 1, '20100526'), (39, 1, '20100522'), (40, 1, '20100523'), (41, 1, '20100521'), (42, 1, '20100525');

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  • Projected Results: Sound project management practices, combined with a complete technology platform, have an immediate and lasting impact on an organization’s bottom line.

    - by Melissa Centurio Lopes
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Article By: Alan Joch, is a business and technology writer who specializes in enterprise applications, cloud computing, mobile computing, and the Web. It’s no secret that complex, large-scale projects need close management controls to ensure that they’re delivered on time and on budget. But now there’s growing evidence that failing to meet these goals can have far-reaching consequences, not only for the reputations and value of individual organizations but also for the tenure of their top executives. Government watchdogs forced one large contractor to suspend a multibillion-dollar defense program—and delay payment receipts—until a better management system was launched to more accurately track spending, project milestones, and other fundamental metrics. Significant delays in the opening of the £4.3 billion Terminal 5 at Heathrow Airport impaired an airline’s operations and contributed to a drop in its share prices. These real-world examples are noteworthy because of the huge financial risks they created. They’re also far from being isolated cases. Research by the Economist Intelligence Unit found that only 11 percent of companies claimed they delivered expected ROI on major capital projects 90 percent of the time or more. In addition, 12 percent of respondents said they achieved planned ROI less than half the time. According to Phil Thornton, lead consultant at the analyst firm Clarity Economics, the numbers demonstrate obvious challenges related to managing risks, accurately predicting ROI, and consistently delivering bottom-line growth for major capital investments “Portfolio management is a path to improve your organization’s competitive advantage. It helps make sure your organization is investing in the right things and not spending its time on things that are not delivering the intended results for the firm.” Read the full article here

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  • #SSAS #Tabular Workshop and Community Events in Netherlands and Denmark

    - by Marco Russo (SQLBI)
    Next week I will finally start the roadshow of the SSAS Tabular Workshop, a 2-day seminar about the new BISM Tabular model for Analysis Services that has been introduced in SQL Server 2012. During these roadshows, we always try to arrange some speeches at local community events in the evening - we already defined for Copenhagen, we have some logistic issue in Amsterdam that we're trying to solve. Here is the timetable: Netherlands SSAS Workshop in Amsterdam, NL – April 16-17, 2012 2-day seminar, I and Alberto will be the trainers for this event, register here We're trying to manage a Community event but we still don't have a confirmation, stay tuned        Denmark SSAS Workshop in Copenhagen, DK – April 26-27, 2012 2-day seminar, I and Alberto will be the trainers for this event, register here Community event on April 26, 2012 This event will run in Hellerup, at Microsoft venue All details available here: http://msbip.dk/events/26/msbip-mode-nr-5/ People from Sweden are welcome! Just register to this private group on LinkedIn in order to announce your presence, so we’ll know how many people will attend In community events we’ll deliver two speeches – here are the descriptions: Inside xVelocity (VertiPaq) PowerPivot and BISM Tabular models in Analysis Services share a great columnar-based database engine called xVelocity in-memory analytics engine (VertiPaq). If you want to improve performance and optimize memory used, you have to understand some basic principles about how this engine works, how data is compressed, and how you can design a data model for better optimization. Prepare yourself to change your mind. xVelocity optimization techniques might seem counterintuitive and are absolutely different than OLAP and SQL ones! Choosing between Tabular and Multidimensional You have a new project and you have to make an important decision upfront. Should you use Tabular or Multidimensional? It is not easy to answer, because sometime there is a clear choice, but most of the times both decisions might be correct, at least at the beginning. In this session we’ll help you making an informed decision, correctly evaluating pros and cons of each one according to common scenarios, considering both short-term and long-term consequences of your choice. I hope to meet many people in this first dates. We have many other events coming in May and June, including an online event (for US time zones), and you can also attend our PreCon Day at TechEd US in Orland (PRC06) or TechEd Europe in Amsterdam. I’ll be a good customer for airline companies in the next three months! I’m just sorry that I hadn’t time to write other articles in the last month, but I’m accumulating material that I will need to write down during some flight – stay tuned…

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  • How to get decent WiFi despite a virtual Faraday cage

    - by MT_Head
    One of my clients is the local branch of an international airline. They have a small office in the secured area behind the ticket counters, and timeshare space at the ticket counter. I need to add a ticket printer out front, which I cannot (for contract/liability reasons) attach to the shared computer at the counter; the only workable solution seems to be to put the printer and its attached computer on a cart and connect to the office's network via WiFi. So far, no problem - right? Well, the terminal has been getting a facelift, which - among other things - includes decorative stainless-steel panels along the wall behind the ticket counters. This paneling acts as a seriously effective barrier to WiFi! The office's WiFi router - a brand-new D-Link DIR-815, dual-band 802.11n - is just on the other side of the pictured wall, and twenty feet or so to the right. And yet the only way I can connect AT ALL on this side of the wall is to stick the USB adapter (on the end of an extension cable) right into the crack between panels... and even then I can only see the 5GHz network, and that very weakly. Has anyone else had experience with this sort of misguided interior decoration? Any ideas on how I can improve reception on the other side of the barrier? (Needless to say, physical modifications of the environment - tempting though they might be - are strictly no-go.)

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