Customer Experience and BPM – From Efficiency to Engagement
- by Ajay Khanna
Over the last few years, focus of BPM has been mainly to improve the businesses efficiency. To create more efficient processes, to remove bottlenecks, to automate processes. That still holds true and why not? Isn’t BPM all about continuous improvement?
BPM facilitates and requires business and IT collaboration. But business also requires working…