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  • How do "custom software companies" deal with technical debt?

    - by andy
    What are "custom software companies"? By "custom software companies" I mean companies that make their money primarily from building custom, one off, bits of software. Example are agencies or middle-ware companies, or contractors/consultants like Redify. What's the opposite of "custom software companies"? The oposite of the above business model are companies that focus on long term products, whether they be deployable desktop/mobile apps, or SaaS software. A sure fire way to build up technical debt: I work for a company that attempts to focus on a suite of SaaS products. However, due to certain constraints we sometimes end up bending to the will of certain clients and we end building bits of custom software that can only be used for that client. This is a sure fire way to incur technical debt. Now we have a bit of software to maintain that adds nothing to our core product. If custom work is a sure fire way to build technical debt, how do agencies handle it? So that got me thinking. Companies who don't have a core product as the center of their business model, well they're always doing custom software work. How do they cope with the notion of technical debt? How does it not drive them into technical bankruptcy?

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  • Microsoft SQL Server 2008 - 99% fragmentation on non-clustered, non-unique index

    - by user550441
    I have a table with several indexes (defined below). One of the indexes (IX_external_guid_3) has 99% fragmentation regardless of rebuilding/reorganizing the index. Anyone have any idea as to what might cause this, or the best way to fix it? We are using Entity Framework 4.0 to query this, the EF queries on the other indexed fields about 10x faster on average then the external_guid_3 field, however an ADO.Net query is roughly the same speed on both (though 2x slower than the EF Query to indexed fields). Table id(PK, int, not null) guid(uniqueidentifier, null, rowguid) external_guid_1(uniqueidentifier, not null) external_guid_2(uniqueidentifier, null) state(varchar(32), null) value(varchar(max), null) infoset(XML(.), null) -- usually 2-4K created_time(datetime, null) updated_time(datetime, null) external_guid_3(uniqueidentifier, not null) FK_id(FK, int, null) locking_guid(uniqueidentifer, null) locked_time(datetime, null) external_guid_4(uniqueidentifier, null) corrected_time(datetime, null) is_add(bit, not null) score(int, null) row_version(timestamp, null) Indexes PK_table(Clustered) IX_created_time(Non-Unique, Non-Clustered) IX_external_guid_1(Non-Unique, Non-Clustered) IX_guid(Non-Unique, Non-Clustered) IX_external_guid_3(Non-Unique, Non-Clustered) IX_state(Non-Unique, Non-Clustered)

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  • Will it be possible to use a non-pae kernel in 12.10

    - by Roland Taylor
    I know that Ubuntu +1 questions are frowned upon, but this I believe is a fair exception. Currently I have 2 systems running Ubuntu 12.10, and one of them has a Pentium M that doesn't support PAE (strange I know, but true). This has meant in the past that I had to rely on a custom iso to install Ubuntu a similar system,and so this time I went with Xubuntu 12.04. My question is 2 fold, but really one question: Is it/will it be possible to install a non-pae version of the 12.10 kernel from the standard repositories? If no, how can I get such a kernel? (Is there a PPA with such a kernel available?). NB: Before anyone suggests that I just install this package: http://packages.ubuntu.com/quantal/linux-image-generic, please note that this comes with PAE enabled. P.S. Yes, I have Googled. I haven't found the answer.

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  • ubuntu 12.04 non-pae kernel 3.5.0-17-wt-nonpae

    - by volker
    ubuntu 12.04 non-pae kernel 3.5.0-17-wt-nonpae: installed this kernel on dell d505 (pentium M) under ubuntu 12.04. Runs slower than 3.2.0-33 and 3.2.0-030200. Is this to be expected? Could not install the kernel headers provided on the ppa: "dependencies cannot be fullfilled: linux-headers-3.5.0-17". After installing the kernel image, Synaptic offered me to install linux-headers-3.5.0-18 and linux-headers-3.5.0-18-generic (which could be installed successfully). volker

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  • convert the output into an list

    - by prince23
    using System; using System.Collections.Generic; using System.Linq; using System.Text; using System.Linq.Expressions; using System.Xml.XPath; using System.Xml.Linq; namespace SampleProgram1 { class Program { static void Main(string[] args) { string xml = @"<people> <person><name>kumar</name><school>fes</school><parent>All</parent></person> <person><name>manju</name><school>fes</school><parent>kumar</parent></person> <person><name>anu</name><school>frank</school><parent>kumar</parent></person> <person><name>anitha</name><school>jss</school><parent>All</parent></person> <person><name>rohit</name><school>frank</school><parent>manju</parent></person> <person><name>anill</name><school>vijaya</school><parent>manju</parent></person> <person><name>vani</name><school>jss</school><parent>kumar</parent></person> <person><name>soumya</name><school>jss</school><parent>kumar</parent></person> <person><name>madhu</name><school>jss</school><parent>rohit</parent></person> <person><name>shiva</name><school>jss</school><parent>rohit</parent></person> <person><name>vanitha</name><school>jss</school><parent>anitha</parent></person> <person><name>anu</name><school>jss</school><parent>anitha</parent></person> </people>"; XDocument document = XDocument.Parse(xml); var people = (from person in document.Descendants("person") select new Person { Name = (string)person.Element("name"), School = (string)person.Element("school"), Parent = (string)person.Element("parent") }).ToList(); var parents = people.Where(p => p.Parent == "All"); Action<Person> findChildren = null; findChildren = person => { List<Person> children = people.Where(p => p.Parent == person.Name).ToList(); person.Children = children; foreach (Person p in children) findChildren(p); }; foreach (Person parent in parents) { findChildren(parent); } Action<Person, int> showChildren = null; showChildren = (person, tabs) => { //Console.WriteLine(new string('\t', tabs) + person.Name); if (person.Children != null) { foreach (Person p in person.Children) showChildren(p, tabs + 1); } }; foreach (Person parent in parents) { showChildren(parent, 0); } // Console.Read(); } } class Person { public string Name { get; set; } public string School { get; set; } public string Parent { get; set; } public List<Person> Children { get; set; } } } this my program where i need to put the output into a list an dthen bind the lsit into gridview can any one help me out in syntax achiveing this one. i am using c# 3.5

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  • Tracking download of non-html (like pdf) downloads with jQuery and Google Analytics

    - by developerit
    Hi folks, it’s been quite calm at Developer IT’s this summer since we were all involved in other projects, but we are slowly comming back. In this post, we will present a simple way of tracking files download with Google Analytics with the help of jQuery. We work for a client that offers a lot of pdf files to download on their web site and wanted to know which one are the most popular. They use Google Analytics for a long time now and we did not want to have a second interface in order to present those stats to our client. So usign IIS logs was not a idea to consider. Since Google already offers us a splendid web interface and a powerful API, we deceided to hook up simple javascript code into the jQuery click event to notify Analytics that a pdf has been requested. (function ($) { function trackLink(e) { var url = $(this).attr('href'); //alert(url); // for debug purpose // old page tracker code pageTracker._trackPageview(url); // you can use the new one too _gaq.push(["_trackPageview",url]); //always return true, in order for the browser to continue its job return true; } // When DOM ready $(function () { // hook up the click event $('.pdf-links a').click(trackLink); }); })(jQuery); You can be more presice or even be sure not to miss one click by changing the selector which hooks up the click event. I have been usign this code to track AJAX requests and it works flawlessly.

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  • Dealing with Word spell check in technical documents?

    - by Robert MacLean
    I have waste millions of hours clicking the Ignore Once button in Word, while trying to spell check a document related to development. Be that something light on terms like a proposal or something worse like technical specs. I'm beginning to think that this is a huge waste and someone may have developed a dictionary for Word with common development terms that I could add and no longer have this problem. Does such a dictionary exist or is there some other tricks to use to improve this process?

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  • Hide non printable characters in vim

    - by knittl
    Vim shows non-printable characters prefixed with a ^ (for instance ^@ for a NUL byte). I have a column based file containing both printable and non-printable characters which is difficult to read, since each non-printable character shifts all remaining columns one character to the right. Is there a way to hide non-printable characters or simply display a placeholder char instead? I also don't mind having every character be represented by two characters.

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  • highlighting non-ascii text

    - by non-techie
    As a non-techie, I would really appreciate your help on this. I have some files (html) that need to be in pure ascii form to be properly processed. Since these files are produced by humans, every so often non-ascii characters sneak in. Often it is a stray " (curled variety) or something similar that is difficult to find and need to be removed. I have found text editors (eg. textmate) that can strip out all non-ascii characters, but I need to find one that can highlight where they are, rather than remove them (as I need to remove them from the source and not the html file). I hope this makes sense and appreciate any assistance you can provide. Thanks!

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  • how non-programmer become developer

    - by Sarang
    Every year there are different types of freshers getting recruited. But, our IT field is not only limited to IT Engineers & Computer Engineers. It is full of all different types of engineers. What is a way an engineer can be a proper developer ? I am asking this because, whatever engineering the student gone for, one can be shifted to IT development if he/she has some particular qualities within. What are those quelities required to be in a developer or required to be implemented to be developer ?

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  • Software for formatting / web-publishing tutorial-type, technical articles

    - by gojira
    I want to put some of my own technical writing on the web: tutorials, how-to's, conceptual articles about programming etc. I write mostly for myself yet, but think others can benefit from it so I want to put it online, and I also have plans of making everything more coherent and turning it into a book. My articles are not meant as a blog, they're just meant as a collection of tutorials and how-to's, but I think a blog-type software would probably be the most appropriate mode of formatting that kind of stuff. Right now I am using the blog feature of cite u like, which is very low tech and I really need something better. On my wish list is, among other things: code snippets in scrollable boxes syntax highlighting for source code snippets tagging articles with graphical icons according to topic, like in slashdot of course users (i.e. readers) should be able to comment on articles Also, just more options than a super-simple blog should look slick! should not look wikipedia-like Is there any software you can recommend for this purpose?

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  • DOs and DON'Ts of a technical presentation

    - by TG
    I am preparing a technical presentation for my team. Audience : Our team Topic : Introduction to a new technology So I want to know about the primary necessary things for a good technical presentation and also DOs and DON'Ts for the same. some of my concerns are, 1. Whether to have slides or not (if needed then how many of them) 2. Coding a sample during presentation or preparing it before going for the presentation 3. Maximum duration of an technical presentation What is your thoughts on technical presentations from your past experience either as a presenter or as a listener.

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  • Best way to relate code smells to a non technical audience?

    - by Ed Guiness
    I have been asked to present examples of code issues that were found during a code review. My audience is mostly non-technical and I want to try to express the issues in such a way that I convey the importance of "good code" versus "bad code". But as I review my presentation it seems to me I've glossed over the reasons why it is important to write good code. I've mentioned a number of reasons including ease of maintenance, increased likelihood of bugs, but with my "non tech" hat on they seem unconvincing. What is your advice for helping a non-technical audience relate to the importance of good code?

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  • Cheating on Technical Debt

    - by Tony Davis
    One bad practice guaranteed to cause dismay amongst your colleagues is passing on technical debt without full disclosure. There could only be two reasons for this. Either the developer or DBA didn’t know the difference between good and bad practices, or concealed the debt. Neither reflects well on their professional competence. Technical debt, or code debt, is a convenient term to cover all the compromises between the ideal solution and the actual solution, reflecting the reality of the pressures of commercial coding. The one time you’re guaranteed to hear one developer, or DBA, pass judgment on another is when he or she inherits their project, and is surprised by the amount of technical debt left lying around in the form of inelegant architecture, incomplete tests, confusing interface design, no documentation, and so on. It is often expedient for a Project Manager to ignore the build-up of technical debt, the cut corners, not-quite-finished features and rushed designs that mean progress is satisfyingly rapid in the short term. It’s far less satisfying for the poor person who inherits the code. Nothing sends a colder chill down the spine than the dawning realization that you’ve inherited a system crippled with performance and functional issues that will take months of pain to fix before you can even begin to make progress on any of the planned new features. It’s often hard to justify this ‘debt paying’ time to the project owners and managers. It just looks as if you are making no progress, in marked contrast to your predecessor. There can be many good reasons for allowing technical debt to build up, at least in the short term. Often, rapid prototyping is essential, there is a temporary shortfall in test resources, or the domain knowledge is incomplete. It may be necessary to hit a specific deadline with a prototype, or proof-of-concept, to explore a possible market opportunity, with planned iterations and refactoring to follow later. However, it is a crime for a developer to build up technical debt without making this clear to the project participants. He or she needs to record it explicitly. A design compromise made in to order to hit a deadline, be it an outright hack, or a decision made without time for rigorous investigation and testing, needs to be documented with the same rigor that one tracks a bug. What’s the best way to do this? Ideally, we’d have some kind of objective assessment of the level of technical debt in a software project, although that smacks of Science Fiction even as I write it. I’d be interested of hear of any methods you’ve used, but I’m sure most teams have to rely simply on the integrity of their colleagues and the clear perceptions of the project manager… Cheers, Tony.

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  • How to explain to non-technical person why the task will take much longer then they think?

    - by Mag20
    Almost every developer has to answer questions from business side like: Why is going to take 2 days to add this simple contact form? When developer estimates this task, they may divide it into steps: make some changes to Database optimize DB changes for speed add front end HTML write server side code add validation add client side javascript use unit tests make sure SEO is setup is working implement email confirmation refactor and optimize the code for speed ... These maybe hard to explain to non-technical person, who basically sees the whole task as just putting together some HTML and creating a table to store the data. To them it could be 2 hours MAX. So is there a better way to explain why the estimate is high to non-developer?

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  • Sorting in Hash Maps in Java

    - by Crystal
    I'm trying to get familiar with Collections. I have a String which is my key, email address, and a Person object (firstName, lastName, telephone, email). I read in the Java collections chapter on Sun's webpages that if you had a HashMap and wanted it sorted, you could use a TreeMap. How does this sort work? Is it based on the compareTo() method you have in your Person class? I overrode the compareTo() method in my Person class to sort by lastName. But it isn't working properly and was wondering if I have the right idea or not. getSortedListByLastName at the bottom of this code is where I try to convert to a TreeMap. Also, if this is the correct way to do it, or one of the correct ways to do it, how do I then sort by firstName since my compareTo() is comparing by lastName. import java.util.*; public class OrganizeThis { /** Add a person to the organizer @param p A person object */ public void add(Person p) { staff.put(p.getEmail(), p); //System.out.println("Person " + p + "added"); } /** * Remove a Person from the organizer. * * @param email The email of the person to be removed. */ public void remove(String email) { staff.remove(email); } /** * Remove all contacts from the organizer. * */ public void empty() { staff.clear(); } /** * Find the person stored in the organizer with the email address. * Note, each person will have a unique email address. * * @param email The person email address you are looking for. * */ public Person findByEmail(String email) { Person aPerson = staff.get(email); return aPerson; } /** * Find all persons stored in the organizer with the same last name. * Note, there can be multiple persons with the same last name. * * @param lastName The last name of the persons your are looking for. * */ public Person[] find(String lastName) { ArrayList<Person> names = new ArrayList<Person>(); for (Person s : staff.values()) { if (s.getLastName() == lastName) { names.add(s); } } // Convert ArrayList back to Array Person nameArray[] = new Person[names.size()]; names.toArray(nameArray); return nameArray; } /** * Return all the contact from the orgnizer in * an array sorted by last name. * * @return An array of Person objects. * */ public Person[] getSortedListByLastName() { Map<String, Person> sorted = new TreeMap<String, Person>(staff); ArrayList<Person> sortedArrayList = new ArrayList<Person>(); for (Person s: sorted.values()) { sortedArrayList.add(s); } Person sortedArray[] = new Person[sortedArrayList.size()]; sortedArrayList.toArray(sortedArray); return sortedArray; } private Map<String, Person> staff = new HashMap<String, Person>(); public static void main(String[] args) { OrganizeThis testObj = new OrganizeThis(); Person person1 = new Person("J", "W", "111-222-3333", "[email protected]"); Person person2 = new Person("K", "W", "345-678-9999", "[email protected]"); Person person3 = new Person("Phoebe", "Wang", "322-111-3333", "[email protected]"); Person person4 = new Person("Nermal", "Johnson", "322-342-5555", "[email protected]"); Person person5 = new Person("Apple", "Banana", "123-456-1111", "[email protected]"); testObj.add(person1); testObj.add(person2); testObj.add(person3); testObj.add(person4); testObj.add(person5); System.out.println(testObj.findByEmail("[email protected]")); System.out.println("------------" + '\n'); Person a[] = testObj.find("W"); for (Person p : a) System.out.println(p); System.out.println("------------" + '\n'); a = testObj.find("W"); for (Person p : a) System.out.println(p); System.out.println("SORTED" + '\n'); a = testObj.getSortedListByLastName(); for (Person b : a) { System.out.println(b); } } } Person class: public class Person implements Comparable { String firstName; String lastName; String telephone; String email; public Person() { firstName = ""; lastName = ""; telephone = ""; email = ""; } public Person(String firstName) { this.firstName = firstName; } public Person(String firstName, String lastName, String telephone, String email) { this.firstName = firstName; this.lastName = lastName; this.telephone = telephone; this.email = email; } public String getFirstName() { return firstName; } public void setFirstName(String firstName) { this.firstName = firstName; } public String getLastName() { return lastName; } public void setLastName(String lastName) { this.lastName = lastName; } public String getTelephone() { return telephone; } public void setTelephone(String telephone) { this.telephone = telephone; } public String getEmail() { return email; } public void setEmail(String email) { this.email = email; } public int compareTo(Object o) { String s1 = this.lastName + this.firstName; String s2 = ((Person) o).lastName + ((Person) o).firstName; return s1.compareTo(s2); } public boolean equals(Object otherObject) { // a quick test to see if the objects are identical if (this == otherObject) { return true; } // must return false if the explicit parameter is null if (otherObject == null) { return false; } if (!(otherObject instanceof Person)) { return false; } Person other = (Person) otherObject; return firstName.equals(other.firstName) && lastName.equals(other.lastName) && telephone.equals(other.telephone) && email.equals(other.email); } public int hashCode() { return this.email.toLowerCase().hashCode(); } public String toString() { return getClass().getName() + "[firstName = " + firstName + '\n' + "lastName = " + lastName + '\n' + "telephone = " + telephone + '\n' + "email = " + email + "]"; } }

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  • How to convince management to deal with technical debt?

    - by Desolate Planet
    This is a question that I often ask myself when working with developers. I've worked at four companies so far, and I've noticed a lack of attention to keeping code clean and dealing with technical debt that hinders future progress in a software app. For example, the first company I worked for had written a database from scratch rather than take something like MySQL and that created hell for the team when refacoring or extending the app. I've always tried to be honest and clear with my manager when he discusses projections, but management doesn't seem interested in fixing what's already there and it's horrible to see the impact it has on team morale and in their attitude towards others. What are your thoughts on the best way to tackle this problem? What I've seen is people packing up and leaving and the company becomes a revolving door with developers coming and and out and making the code worse. How do you communicate this to management to get them interested in sorting out technical debt?

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  • How can I quantify the amount of technical debt that exists in a project?

    - by Erik Dietrich
    Does anyone know if there is some kind of tool to put a number on technical debt of a code base, as a kind of code metric? If not, is anyone aware of an algorithm or set of heuristics for it? If neither of those things exists so far, I'd be interested in ideas for how to get started with such a thing. That is, how can I quantify the technical debt incurred by a method, a class, a namespace, an assembly, etc. I'm most interested in analyzing and assessing a C# code base, but please feel free to chime in for other languages as well, particularly if the concepts are language transcendent.

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  • How can I convince management to deal with technical debt?

    - by Desolate Planet
    This is a question that I often ask myself when working with developers. I've worked at four companies so far and I've become aware of a lack of attention to keeping code clean and dealing with technical debt that hinders future progress in a software app. For example, the first company I worked for had written a database from scratch rather than use something like MySQL and that created hell for the team when refactoring or extending the application. I've always tried to be honest and clear with my manager when he discusses projections, but management doesn't seem interested in fixing what's already there and it's horrible to see the impact it has on team morale. What are your thoughts on the best way to tackle this problem? What I've seen is people packing up and leaving. The company then becomes a revolving door with developers coming in and out and making the code worse. How do you communicate this to management to get them interested in sorting out technical debt?

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  • Static and Non Static Method Intercall in Java

    - by Vishal
    I am clearing my concepts on Java. My knowledge about Java is on far begineer side, so kindly bear with me. I am trying to understand static method and non static method intercalls. I know -- Static method can call another static method simply by its name within same class. Static method can call another non staic method of same class only after creating instance of the class. Non static method can call another static method of same class simply by way of classname.methodname - No sure if this correct ? My Question is about non static method call to another non staic method of same class. In class declaration, when we declare all methods, can we call another non static method of same class from a non static class ? Please explain with example. Thank you.

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  • Microsoft Technical Computing

    - by Daniel Moth
    In the past I have described the team I belong to here at Microsoft (Parallel Computing Platform) in terms of contributing to Visual Studio and related products, e.g. .NET Framework. To be more precise, our team is part of the Technical Computing group, which is still part of the Developer Division. This was officially announced externally earlier this month in an exec email (from Bob Muglia, the president of STB, to which DevDiv belongs). Here is an extract: "… As we build the Technical Computing initiative, we will invest in three core areas: 1. Technical computing to the cloud: Microsoft will play a leading role in bringing technical computing power to scientists, engineers and analysts through the cloud. Existing high- performance computing users will benefit from the ability to augment their on-premises systems with cloud resources that enable ‘just-in-time’ processing. This platform will help ensure processing resources are available whenever they are needed—reliably, consistently and quickly. 2. Simplify parallel development: Today, computers are shipping with more processing power than ever, including multiple cores, but most modern software only uses a small amount of the available processing power. Parallel programs are extremely difficult to write, test and trouble shoot. However, a consistent model for parallel programming can help more developers unlock the tremendous power in today’s modern computers and enable a new generation of technical computing. We are delivering new tools to automate and simplify writing software through parallel processing from the desktop… to the cluster… to the cloud. 3. Develop powerful new technical computing tools and applications: We know scientists, engineers and analysts are pushing common tools (i.e., spreadsheets and databases) to the limits with complex, data-intensive models. They need easy access to more computing power and simplified tools to increase the speed of their work. We are building a platform to do this. Our development efforts will yield new, easy-to-use tools and applications that automate data acquisition, modeling, simulation, visualization, workflow and collaboration. This will allow them to spend more time on their work and less time wrestling with complicated technology. …" Our Parallel Computing Platform team is directly responsible for item #2, and we work very closely with the teams delivering items #1 and #3. At the same time as the exec email, our marketing team unveiled a website with interviews that I invite you to check out: Modeling the World. Comments about this post welcome at the original blog.

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  • Updated Technical Best Practices whitepaper

    - by ACShorten
    The Technical Best Practices whitepaper has been updated with the latest advice. This edition of the whitepaper covers advice from our internal management team from the product group that manages our environments. Our product teams manage over 1500+ copies of the product, covering every version, every platform and every phase of our development, testing and production product development cycle. The technical team managing that group of environments has compiled some additional advice that has been incorporated into the Technical Best Practices and other whitepapers (inclusding Performance Troubleshooting and the Software Configuration Management Series). New advice includes new installation advice, advanced settings, new security settings and advice for both Oracle WebLogic and IBM WebSphere installations. The Technical Best Practices whitepaper is available from My Oracle Support at Doc Id: 560367.1. To assist readers of past editions of the whitepaper, new or updated advice is marked with an appropriate graphic.

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  • Estimating time for planning and technical design using Evidence Based Scheduling

    - by Turgs
    I'm at the beginning of a development project in a large organization. The Functional Requirements are currently being worked out and documented with our business stakeholders by our Enterprise Design department. I'm required to produce Technical Design Documents and manage the team to actually build the solution. I'm wanting to try Evidence Based Scheduling, but as I understand, part of that is breaking the job down into small tasks that are less than 14 hours in duration, which requires me to have already done the Technical Design. Therefore, can Evidence Based Scheduling only be used after the Technical Design has been done? How do you then plan and estimate the time it may take to come up with the Technical Design?

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  • Where to find Hg/Git technical support?

    - by Rook
    Posting this as a kind of a favour for a former coleague, so I don't know the exact circumstances, but I'll try to provide as much info as I can ... A friend from my old place of employment (maritime research institute; half government/commercial funding) has asked me if I could find out who provides technical support (commercial) for two major DVCS's of today - Git and Mercurial. They have been using VCS for years now (Subversion while I was there, don't know what they're using now - probably the same), and now they're renewing their software licences (they have to give a plan some time in advance for everything ... then it goes "through the system") and although they will be keeping Subversion as well, they would like to justify beginning of DVCS as an alternative system (most people root for Mercurial since it seems simpler; mostly engineers and physicians there who are not that interested in checking Git repos for corruption and the finer workings of Git, but I believe any one of the two could "pass") - but it has to have a price (can be zero; no problem there) and some sort of official technical support. It is a pro forma matter, but it has to be specified. Most of the people there are using one of the two already, but this has to be specified to be official. So, I'm asking you - do you know where could one go for Git or Mercurial technical support (can be commercial)? Technical forums and the like are out of the question. It has to work on the principle: - I have a problem. - I post a question with the details. - I get an answer in specified time. It can be "we cannot do that." but it has to be an official answer and given in agreed time. I'm sure by now most of you understand what I'm asking, but if not - post a comment or similar. Also, if you think of any reasons which could decide justification of introducing Git/Hg from an technical and administrative viewpoint, feel free to write them down also.

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