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• Why would the SQL 2008 "Generate scripts..." utility generate an invalid SQL script?

  - by Deane

  I have a SQL2008 database that needs to be restored to a SQL2005 instance. I have gone through the "Generate scripts..." wizard, set it for SQL2005 compatibility, and generated a 62MB SQL script. When I run it on the SQL2005 instance, it throws all kinds of errors, and some of them are really strange in that they describe an invalid database. FK constraints are wrong. It's trying to create FKs on columns that don't exist. It's trying insert records with duplicate key errors. It's trying to create the same objects twice. Any idea how this could happen? This SQL script was generated by SQL Server Management Studio just minutes before I tried to restore it, and was not modified. Why would this generate an invalid SQL file? Doesn't it just describe the SQL2008 database, which is presumably valid since we're using it? In particular, the duplicate key insertion errors mystify me. If there's a key constraint in the SQL script, then there must be the same thing in the SQL2008 table. So how could we get rows in there that violate that key constraint?

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• Trouble with a query

  - by Mark Allison

  Hi there, I'm having trouble with a query in SQL Server 2008 on some forex trading data. I have a trades table and an orders table. A trade needs to comprise of 2 or more orders. DDL schema and sample data below. What I want to do is write a query that shows the profit/loss in pips for each trade. A pip is 1/1000th of a currency. So the difference between USD 1.3441 and 1.3442 is 1 pip in forex-speak. A trade usually has one entry order and multiple exit orders. So for example if I buy 3 lots of the currency pair GBP/USD at the exchange rate of 1.6100 and then sell 1 lot at 1.6150, 1 lot at 1.6200 and 1 lot at 1.6250 then the profit is (1.6150 - 1.6100) + (1.6200 - 1.6100) + (1.6250 - 1.6100), or 50 + 100 + 150 = 300 pips profit. The trade could also go the other way (Shorting). For example the currency pair can be sold first before it's bought back later at a cheaper price. I would like a query that returns the following: tradeId, currencyPair, profitInPips It seems like a pretty straightforward query, but it's eluding me right now. Here's my DDL and sample data: CREATE TABLE [dbo].[trades]( [tradeId] [int] IDENTITY(1,1) NOT NULL, [currencyPair] [char](6) NOT NULL, CONSTRAINT [PK_trades] PRIMARY KEY CLUSTERED ( [tradeId] ASC )WITH (PAD_INDEX = OFF, STATISTICS_NORECOMPUTE = OFF, IGNORE_DUP_KEY = OFF, ALLOW_ROW_LOCKS = ON, ALLOW_PAGE_LOCKS = ON) ON [PRIMARY] ) ON [PRIMARY] GO SET ANSI_PADDING OFF GO SET IDENTITY_INSERT [dbo].[trades] ON INSERT [dbo].[trades] ([tradeId], [currencyPair]) VALUES (1, N'GBPUSD') INSERT [dbo].[trades] ([tradeId], [currencyPair]) VALUES (2, N'GBPUSD') INSERT [dbo].[trades] ([tradeId], [currencyPair]) VALUES (3, N'GBPUSD') INSERT [dbo].[trades] ([tradeId], [currencyPair]) VALUES (4, N'GBPUSD') INSERT [dbo].[trades] ([tradeId], [currencyPair]) VALUES (5, N'GBPUSD') INSERT [dbo].[trades] ([tradeId], [currencyPair]) VALUES (6, N'GBPUSD') INSERT [dbo].[trades] ([tradeId], [currencyPair]) VALUES (7, N'GBPUSD') INSERT [dbo].[trades] ([tradeId], [currencyPair]) VALUES (8, N'GBPUSD') INSERT [dbo].[trades] ([tradeId], [currencyPair]) VALUES (9, N'GBPUSD') INSERT [dbo].[trades] ([tradeId], [currencyPair]) VALUES (10, N'GBPUSD') SET IDENTITY_INSERT [dbo].[trades] OFF GO CREATE TABLE [dbo].[orders]( [orderId] [int] IDENTITY(1,1) NOT NULL, [tradeId] [int] NOT NULL, [amount] [decimal](18, 1) NOT NULL, [buySell] [char](1) NOT NULL, [rate] [decimal](18, 6) NOT NULL, [orderDateTime] [datetime] NOT NULL, CONSTRAINT [PK_orders] PRIMARY KEY CLUSTERED ( [orderId] ASC )WITH (PAD_INDEX = OFF, STATISTICS_NORECOMPUTE = OFF, IGNORE_DUP_KEY = OFF, ALLOW_ROW_LOCKS = ON, ALLOW_PAGE_LOCKS = ON) ON [PRIMARY] ) ON [PRIMARY] GO SET ANSI_PADDING OFF GO SET IDENTITY_INSERT [dbo].[orders] ON INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (1, 1, CAST(3.0 AS Decimal(18, 1)), N'S', CAST(1.606500 AS Decimal(18, 6)), CAST(0x00009CF40083D600 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (2, 1, CAST(3.0 AS Decimal(18, 1)), N'B', CAST(1.615500 AS Decimal(18, 6)), CAST(0x00009CF400A4CB80 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (3, 2, CAST(3.0 AS Decimal(18, 1)), N'S', CAST(1.608000 AS Decimal(18, 6)), CAST(0x00009CF500000000 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (4, 2, CAST(1.0 AS Decimal(18, 1)), N'B', CAST(1.603000 AS Decimal(18, 6)), CAST(0x00009CF50083D600 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (5, 2, CAST(2.0 AS Decimal(18, 1)), N'B', CAST(1.605500 AS Decimal(18, 6)), CAST(0x00009CF50107AC00 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (6, 3, CAST(3.0 AS Decimal(18, 1)), N'S', CAST(1.595500 AS Decimal(18, 6)), CAST(0x00009CF70083D600 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (7, 3, CAST(1.0 AS Decimal(18, 1)), N'B', CAST(1.590500 AS Decimal(18, 6)), CAST(0x00009CF700C5C100 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (8, 3, CAST(2.0 AS Decimal(18, 1)), N'B', CAST(1.594500 AS Decimal(18, 6)), CAST(0x00009CF701499700 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (9, 4, CAST(3.0 AS Decimal(18, 1)), N'B', CAST(1.611000 AS Decimal(18, 6)), CAST(0x00009CFB0083D600 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (10, 4, CAST(1.0 AS Decimal(18, 1)), N'S', CAST(1.616000 AS Decimal(18, 6)), CAST(0x00009CFB00A4CB80 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (11, 4, CAST(2.0 AS Decimal(18, 1)), N'S', CAST(1.611500 AS Decimal(18, 6)), CAST(0x00009CFB0107AC00 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (12, 5, CAST(3.0 AS Decimal(18, 1)), N'B', CAST(1.613000 AS Decimal(18, 6)), CAST(0x00009CFC0083D600 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (13, 5, CAST(1.0 AS Decimal(18, 1)), N'S', CAST(1.618000 AS Decimal(18, 6)), CAST(0x00009CFC0107AC00 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (14, 5, CAST(1.0 AS Decimal(18, 1)), N'S', CAST(1.623000 AS Decimal(18, 6)), CAST(0x00009CFC0083D600 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (15, 5, CAST(1.0 AS Decimal(18, 1)), N'S', CAST(1.628000 AS Decimal(18, 6)), CAST(0x00009CFD00C5C100 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (16, 6, CAST(3.0 AS Decimal(18, 1)), N'B', CAST(1.632000 AS Decimal(18, 6)), CAST(0x00009D020083D600 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (17, 6, CAST(1.0 AS Decimal(18, 1)), N'S', CAST(1.637000 AS Decimal(18, 6)), CAST(0x00009D0200A4CB80 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (18, 6, CAST(2.0 AS Decimal(18, 1)), N'S', CAST(1.630000 AS Decimal(18, 6)), CAST(0x00009D0200C5C100 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (19, 7, CAST(3.0 AS Decimal(18, 1)), N'B', CAST(1.634500 AS Decimal(18, 6)), CAST(0x00009D0201499700 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (20, 7, CAST(1.0 AS Decimal(18, 1)), N'S', CAST(1.639500 AS Decimal(18, 6)), CAST(0x00009D0300000000 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (21, 7, CAST(1.0 AS Decimal(18, 1)), N'S', CAST(1.644500 AS Decimal(18, 6)), CAST(0x00009D030083D600 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (22, 7, CAST(1.0 AS Decimal(18, 1)), N'S', CAST(1.637500 AS Decimal(18, 6)), CAST(0x00009D0300C5C100 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (23, 8, CAST(3.0 AS Decimal(18, 1)), N'S', CAST(1.625000 AS Decimal(18, 6)), CAST(0x00009D0400C5C100 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (24, 8, CAST(1.0 AS Decimal(18, 1)), N'B', CAST(1.620000 AS Decimal(18, 6)), CAST(0x00009D050083D600 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (25, 8, CAST(1.0 AS Decimal(18, 1)), N'B', CAST(1.615000 AS Decimal(18, 6)), CAST(0x00009D0500A4CB80 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (26, 8, CAST(1.0 AS Decimal(18, 1)), N'S', CAST(1.623000 AS Decimal(18, 6)), CAST(0x00009D050107AC00 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (27, 9, CAST(3.0 AS Decimal(18, 1)), N'S', CAST(1.618000 AS Decimal(18, 6)), CAST(0x00009D0600C5C100 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (28, 9, CAST(1.0 AS Decimal(18, 1)), N'B', CAST(1.613000 AS Decimal(18, 6)), CAST(0x00009D0600D63BC0 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (29, 9, CAST(1.0 AS Decimal(18, 1)), N'B', CAST(1.608000 AS Decimal(18, 6)), CAST(0x00009D0600E6B680 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (30, 9, CAST(1.0 AS Decimal(18, 1)), N'B', CAST(1.613300 AS Decimal(18, 6)), CAST(0x00009D0601391C40 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (31, 10, CAST(3.0 AS Decimal(18, 1)), N'B', CAST(1.614500 AS Decimal(18, 6)), CAST(0x00009D090083D600 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (32, 10, CAST(1.0 AS Decimal(18, 1)), N'S', CAST(1.619500 AS Decimal(18, 6)), CAST(0x00009D090107AC00 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (33, 10, CAST(1.0 AS Decimal(18, 1)), N'S', CAST(1.624500 AS Decimal(18, 6)), CAST(0x00009D0901499700 AS DateTime)) INSERT [dbo].[orders] ([orderId], [tradeId], [amount], [buySell], [rate], [orderDateTime]) VALUES (34, 10, CAST(1.0 AS Decimal(18, 1)), N'S', CAST(1.619000 AS Decimal(18, 6)), CAST(0x00009D0A0083D600 AS DateTime)) SET IDENTITY_INSERT [dbo].[orders] OFF /****** Object: ForeignKey [FK_orders_trades] Script Date: 04/02/2010 15:05:31 ******/ ALTER TABLE [dbo].[orders] WITH CHECK ADD CONSTRAINT [FK_orders_trades] FOREIGN KEY([tradeId]) REFERENCES [dbo].[trades] ([tradeId]) GO ALTER TABLE [dbo].[orders] CHECK CONSTRAINT [FK_orders_trades] GO Thanks in advance for any help!

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• does red5 read tomcat-users.xml

  - by baba

  Hi, I have been busy creating an app for Red5. Imagine what was my surprise when I tried to configure basic/digest authentication and I couldn't. What struck me as strange is that I have a running tomcat instance that works and authenticates correctly with the following xmls: web.xml (part of) <security-constraint> <web-resource-collection> <web-resource-name>A Protected Page</web-resource-name> <url-pattern>/stats.jsp</url-pattern> </web-resource-collection> <auth-constraint> <description/> <role-name>tomcat</role-name> </auth-constraint> </security-constraint> <login-config> <auth-method>DIGEST</auth-method> <realm-name>BLAAAAAAAAAAAAAAAAA</realm-name> </login-config> <security-role> <description/> <role-name>tomcat</role-name> </security-role> and a tomcat-users.xml in /conf that looks kinda like this: <?xml version="1.0" encoding="UTF-8"?> <tomcat-users> <role rolename="tomcat"/> <user username="ide" password="bogus" roles="tomcat"/> </tomcat-users> The annoying thing is that configuration authenticates correctly when on tomcat's servlet container, but on the red5's modified one, it just keeps asking for authentication. Am I becoming mad or it should work like a charm? Red5 is version 0_9_1 The stats.jsp is accessible in both servlet containers, the only difference is that when you input the correct password and username in tomcat, you are logged in, and in red5 you are not, it just keeps asking you for the password. Any pointers? Am I missing something? Here is a stack trace of the error I receive AT the moment I try the login: Caused by: java.io.IOException: Unable to locate a login configuration at com.sun.security.auth.login.ConfigFile.init(ConfigFile.java:250) [na:1.6.0_22] at com.sun.security.auth.login.ConfigFile.<init>(ConfigFile.java:91) [na:1.6.0_22] ... 27 common frames omitted [ERROR] [http-127.0.0.1-5080-1] org.apache.catalina.realm.JAASRealm - Cannot find message associated with key jaasRealm.unexpectedError java.lang.SecurityException: Unable to locate a login configuration at com.sun.security.auth.login.ConfigFile.<init>(ConfigFile.java:93) [na:1.6.0_22] at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) [na:1.6.0_22] at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39) [na:1.6.0_22] at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27) [na:1.6.0_22] at java.lang.reflect.Constructor.newInstance(Constructor.java:513) [na:1.6.0_22] at java.lang.Class.newInstance0(Class.java:355) [na:1.6.0_22] at java.lang.Class.newInstance(Class.java:308) [na:1.6.0_22] at javax.security.auth.login.Configuration$3.run(Configuration.java:247) [na:1.6.0_22] at java.security.AccessController.doPrivileged(Native Method) [na:1.6.0_22] at javax.security.auth.login.Configuration.getConfiguration(Configuration.java:242) [na:1.6.0_22] at javax.security.auth.login.LoginContext$1.run(LoginContext.java:237) [na:1.6.0_22] at java.security.AccessController.doPrivileged(Native Method) [na:1.6.0_22] at javax.security.auth.login.LoginContext.init(LoginContext.java:234) [na:1.6.0_22] at javax.security.auth.login.LoginContext.<init>(LoginContext.java:403) [na:1.6.0_22] at org.apache.catalina.realm.JAASRealm.authenticate(JAASRealm.java:394) [catalina-6.0.24.jar:na] at org.apache.catalina.realm.JAASRealm.authenticate(JAASRealm.java:357) [catalina-6.0.24.jar:na] at org.apache.catalina.authenticator.DigestAuthenticator.findPrincipal(DigestAuthenticator.java:283) [catalina-6.0.24.jar:na] at org.apache.catalina.authenticator.DigestAuthenticator.authenticate(DigestAuthenticator.java:176) [catalina-6.0.24.jar:na] at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:523) [catalina-6.0.24.jar:na] at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) [catalina-6.0.24.jar:na] at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) [catalina-6.0.24.jar:na] at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:555) [catalina-6.0.24.jar:na] at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) [catalina-6.0.24.jar:na] at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298) [catalina-6.0.24.jar:na] at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:852) [tomcat-coyote-6.0.24.jar:na] at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588) [tomcat-coyote-6.0.24.jar:na] at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489) [tomcat-coyote-6.0.24.jar:na] at java.lang.Thread.run(Thread.java:662) [na:1.6.0_22] Caused by: java.io.IOException: Unable to locate a login configuration at com.sun.security.auth.login.ConfigFile.init(ConfigFile.java:250) [na:1.6.0_22] at com.sun.security.auth.login.ConfigFile.<init>(ConfigFile.java:91) [na:1.6.0_22] ... 27 common frames omitted In addition, here is the configuration of red5-web.properties webapp.contextPath=/project Even futher information: Seems to me like it is using the right realm: MemoryRealm [INFO] [main] org.red5.server.tomcat.TomcatLoader - Setting connector: org.apache.catalina.connector.Connector [INFO] [main] org.red5.server.tomcat.TomcatLoader - Address to bind: /127.0.0.1:5080 [INFO] [main] org.red5.server.tomcat.TomcatLoader - Setting realm: org.apache.catalina.realm.MemoryRealm [INFO] [main] org.red5.server.tomcat.TomcatLoader - Loading tomcat context [INFO] [main] org.red5.server.tomcat.TomcatLoader - Server root: C:/Program Files/Red5 [INFO] [main] org.red5.server.tomcat.TomcatLoader - Config root: C:/Program Files/Red5/conf [INFO] [main] org.red5.server.tomcat.TomcatLoader - Application root: C:/Program Files/Red5/webapps [INFO] [main] org.red5.server.tomcat.TomcatLoader - Starting Tomcat servlet engine [INFO] [main] org.apache.catalina.startup.Embedded - Starting tomcat server [INFO] [main] org.apache.catalina.core.StandardEngine - Starting Servlet Engine: Apache Tomcat/6.0.26 However, immediately after bootstraping Tomcat, I am presented with the following error: Exception in thread "Launcher:/administration" org.springframework.beans.factory.BeanDefinitionStoreException: Could not resolve bean definition resource pattern [/WEB-INF/red5-*.xml]; nested exception is java.io.FileNotFoundException: ServletContext resource [/WEB-INF/] cannot be resolved to URL because it does not exist at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:190) at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:149) at org.springframework.web.context.support.XmlWebApplicationContext.loadBeanDefinitions(XmlWebApplicationContext.java:124) at org.springframework.web.context.support.XmlWebApplicationContext.loadBeanDefinitions(XmlWebApplicationContext.java:93) at org.springframework.context.support.AbstractRefreshableApplicationContext.refreshBeanFactory(AbstractRefreshableApplicationContext.java:130) at org.springframework.context.support.AbstractApplicationContext.obtainFreshBeanFactory(AbstractApplicationContext.java:458) at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:388) at org.red5.server.tomcat.TomcatLoader$1.run(TomcatLoader.java:594) Caused by: java.io.FileNotFoundException: ServletContext resource [/WEB-INF/] cannot be resolved to URL because it does not exist at org.springframework.web.context.support.ServletContextResource.getURL(ServletContextResource.java:132) at org.springframework.core.io.support.PathMatchingResourcePatternResolver.isJarResource(PathMatchingResourcePatternResolver.java:414) at org.springframework.core.io.support.PathMatchingResourcePatternResolver.findPathMatchingResources(PathMatchingResourcePatternResolver.java:343) at org.springframework.core.io.support.PathMatchingResourcePatternResolver.getResources(PathMatchingResourcePatternResolver.java:282) at org.springframework.context.support.AbstractApplicationContext.getResources(AbstractApplicationContext.java:1156) at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:177) ... 7 more This error is kinda strange, because after this it seems that /WEB-INF/ is found by the rest of the program by the following output: [INFO] [Launcher:/SOSample] org.springframework.beans.factory.config.PropertyPlaceholderConfigurer - Loading properties file from ServletContext resource [/WEB-INF/red5-web.properties] [INFO] [Launcher:/installer] org.springframework.beans.factory.config.PropertyPlaceholderConfigurer - Loading properties file from ServletContext resource [/WEB-INF/red5-web.properties] [INFO] [Launcher:/] org.springframework.beans.factory.config.PropertyPlaceholderConfigurer - Loading properties file from ServletContext resource [/WEB-INF/red5-web.properties] [INFO] [Launcher:/LiveMedia] org.springframework.beans.factory.config.PropertyPlaceholderConfigurer - Loading properties file from ServletContext resource [/WEB-INF/red5-web.properties] What really annoys me is that, as you can see in the output, when I try to login, I get a JAASRealm-related exception, but in the debug output when Tomcat is loading, it is clear to me that it expects a MemoryRealm. I was wondering where and how in red5.xml should I specify bean properties such that I force red5 to use MemoryRealm that is under /conf/tomcat-users.xml, because it certainly doesn't do so now. It seems like the biggest question I have posted so far, but I tried to explain it as fully as possible as to avoid confusion.

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• Mysql - help me optimize this query

  - by sandeepan-nath

  About the system: -The system has a total of 8 tables - Users - Tutor_Details (Tutors are a type of User,Tutor_Details table is linked to Users) - learning_packs, (stores packs created by tutors) - learning_packs_tag_relations, (holds tag relations meant for search) - tutors_tag_relations and tags and orders (containing purchase details of tutor's packs), order_details linked to orders and tutor_details. For a more clear idea about the tables involved please check the The tables section in the end. -A tags based search approach is being followed.Tag relations are created when new tutors register and when tutors create packs (this makes tutors and packs searcheable). For details please check the section How tags work in this system? below. Following is a simpler representation (not the actual) of the more complex query which I am trying to optimize:- I have used statements like explanation of parts in the query select SUM(DISTINCT( t.tag LIKE "%Dictatorship%" )) as key_1_total_matches, SUM(DISTINCT( t.tag LIKE "%democracy%" )) as key_2_total_matches, td., u., count(distinct(od.id_od)), if (lp.id_lp > 0) then some conditional logic on lp fields else 0 as tutor_popularity from Tutor_Details AS td JOIN Users as u on u.id_user = td.id_user LEFT JOIN Learning_Packs_Tag_Relations AS lptagrels ON td.id_tutor = lptagrels.id_tutor LEFT JOIN Learning_Packs AS lp ON lptagrels.id_lp = lp.id_lp LEFT JOIN `some other tables on lp.id_lp - let's call learning pack tables set (including Learning_Packs table)` LEFT JOIN Order_Details as od on td.id_tutor = od.id_author LEFT JOIN Orders as o on od.id_order = o.id_order LEFT JOIN Tutors_Tag_Relations as ttagrels ON td.id_tutor = ttagrels.id_tutor JOIN Tags as t on (t.id_tag = ttagrels.id_tag) OR (t.id_tag = lptagrels.id_tag) where some condition on Users table's fields AND CASE WHEN ((t.id_tag = lptagrels.id_tag) AND (lp.id_lp 0)) THEN `some conditions on learning pack tables set` ELSE 1 END AND CASE WHEN ((t.id_tag = wtagrels.id_tag) AND (wc.id_wc 0)) THEN `some conditions on webclasses tables set` ELSE 1 END AND CASE WHEN (od.id_od0) THEN od.id_author = td.id_tutor and some conditions on Orders table's fields ELSE 1 END AND ( t.tag LIKE "%Dictatorship%" OR t.tag LIKE "%democracy%") group by td.id_tutor HAVING key_1_total_matches = 1 AND key_2_total_matches = 1 order by tutor_popularity desc, u.surname asc, u.name asc limit 0,20 ===================================================================== What does the above query do? Does AND logic search on the search keywords (2 in this example - "Democracy" and "Dictatorship"). Returns only those tutors for which both the keywords are present in the union of the two sets - tutors details and details of all the packs created by a tutor. To make things clear - Suppose a Tutor name "Sandeepan Nath" has created a pack "My first pack", then:- Searching "Sandeepan Nath" returns Sandeepan Nath. Searching "Sandeepan first" returns Sandeepan Nath. Searching "Sandeepan second" does not return Sandeepan Nath. ====================================================================================== The problem The results returned by the above query are correct (AND logic working as per expectation), but the time taken by the query on heavily loaded databases is like 25 seconds as against normal query timings of the order of 0.005 - 0.0002 seconds, which makes it totally unusable. It is possible that some of the delay is being caused because all the possible fields have not yet been indexed, but I would appreciate a better query as a solution, optimized as much as possible, displaying the same results ========================================================================================== How tags work in this system? When a tutor registers, tags are entered and tag relations are created with respect to tutor's details like name, surname etc. When a Tutors create packs, again tags are entered and tag relations are created with respect to pack's details like pack name, description etc. tag relations for tutors stored in tutors_tag_relations and those for packs stored in learning_packs_tag_relations. All individual tags are stored in tags table. ==================================================================== The tables Most of the following tables contain many other fields which I have omitted here. CREATE TABLE IF NOT EXISTS users ( id_user int(10) unsigned NOT NULL AUTO_INCREMENT, name varchar(100) NOT NULL DEFAULT '', surname varchar(155) NOT NULL DEFAULT '', PRIMARY KEY (id_user) ) ENGINE=InnoDB DEFAULT CHARSET=utf8 AUTO_INCREMENT=636 ; CREATE TABLE IF NOT EXISTS tutor_details ( id_tutor int(10) NOT NULL AUTO_INCREMENT, id_user int(10) NOT NULL DEFAULT '0', PRIMARY KEY (id_tutor), KEY Users_FKIndex1 (id_user) ) ENGINE=InnoDB DEFAULT CHARSET=latin1 AUTO_INCREMENT=51 ; CREATE TABLE IF NOT EXISTS orders ( id_order int(10) unsigned NOT NULL AUTO_INCREMENT, PRIMARY KEY (id_order), KEY Orders_FKIndex1 (id_user), ) ENGINE=InnoDB DEFAULT CHARSET=utf8 AUTO_INCREMENT=275 ; ALTER TABLE orders ADD CONSTRAINT Orders_ibfk_1 FOREIGN KEY (id_user) REFERENCES users (id_user) ON DELETE NO ACTION ON UPDATE NO ACTION; CREATE TABLE IF NOT EXISTS order_details ( id_od int(10) unsigned NOT NULL AUTO_INCREMENT, id_order int(10) unsigned NOT NULL DEFAULT '0', id_author int(10) NOT NULL DEFAULT '0', PRIMARY KEY (id_od), KEY Order_Details_FKIndex1 (id_order) ) ENGINE=InnoDB DEFAULT CHARSET=utf8 AUTO_INCREMENT=284 ; ALTER TABLE order_details ADD CONSTRAINT Order_Details_ibfk_1 FOREIGN KEY (id_order) REFERENCES orders (id_order) ON DELETE NO ACTION ON UPDATE NO ACTION; CREATE TABLE IF NOT EXISTS learning_packs ( id_lp int(10) unsigned NOT NULL AUTO_INCREMENT, id_author int(10) unsigned NOT NULL DEFAULT '0', PRIMARY KEY (id_lp), KEY Learning_Packs_FKIndex2 (id_author), KEY id_lp (id_lp) ) ENGINE=InnoDB DEFAULT CHARSET=utf8 AUTO_INCREMENT=23 ; CREATE TABLE IF NOT EXISTS tags ( id_tag int(10) unsigned NOT NULL AUTO_INCREMENT, tag varchar(255) DEFAULT NULL, PRIMARY KEY (id_tag), UNIQUE KEY tag (tag), KEY id_tag (id_tag), KEY tag_2 (tag), KEY tag_3 (tag) ) ENGINE=InnoDB DEFAULT CHARSET=latin1 AUTO_INCREMENT=3419 ; CREATE TABLE IF NOT EXISTS tutors_tag_relations ( id_tag int(10) unsigned NOT NULL DEFAULT '0', id_tutor int(10) DEFAULT NULL, KEY Tutors_Tag_Relations (id_tag), KEY id_tutor (id_tutor), KEY id_tag (id_tag) ) ENGINE=InnoDB DEFAULT CHARSET=latin1; ALTER TABLE tutors_tag_relations ADD CONSTRAINT Tutors_Tag_Relations_ibfk_1 FOREIGN KEY (id_tag) REFERENCES tags (id_tag) ON DELETE NO ACTION ON UPDATE NO ACTION; CREATE TABLE IF NOT EXISTS learning_packs_tag_relations ( id_tag int(10) unsigned NOT NULL DEFAULT '0', id_tutor int(10) DEFAULT NULL, id_lp int(10) unsigned DEFAULT NULL, KEY Learning_Packs_Tag_Relations_FKIndex1 (id_tag), KEY id_lp (id_lp), KEY id_tag (id_tag) ) ENGINE=InnoDB DEFAULT CHARSET=latin1; ALTER TABLE learning_packs_tag_relations ADD CONSTRAINT Learning_Packs_Tag_Relations_ibfk_1 FOREIGN KEY (id_tag) REFERENCES tags (id_tag) ON DELETE NO ACTION ON UPDATE NO ACTION; =================================================================================== Following is the exact query (this includes classes also - tutors can create classes and search terms are matched with classes created by tutors):- select count(distinct(od.id_od)) as tutor_popularity, CASE WHEN (IF((wc.id_wc 0), ( wc.wc_api_status = 1 AND wc.wc_type = 0 AND wc.class_date '2010-06-01 22:00:56' AND wccp.status = 1 AND (wccp.country_code='IE' or wccp.country_code IN ('INT'))), 0)) THEN 1 ELSE 0 END as 'classes_published', CASE WHEN (IF((lp.id_lp 0), (lp.id_status = 1 AND lp.published = 1 AND lpcp.status = 1 AND (lpcp.country_code='IE' or lpcp.country_code IN ('INT'))),0)) THEN 1 ELSE 0 END as 'packs_published', td . * , u . * from Tutor_Details AS td JOIN Users as u on u.id_user = td.id_user LEFT JOIN Learning_Packs_Tag_Relations AS lptagrels ON td.id_tutor = lptagrels.id_tutor LEFT JOIN Learning_Packs AS lp ON lptagrels.id_lp = lp.id_lp LEFT JOIN Learning_Packs_Categories AS lpc ON lpc.id_lp_cat = lp.id_lp_cat LEFT JOIN Learning_Packs_Categories AS lpcp ON lpcp.id_lp_cat = lpc.id_parent LEFT JOIN Learning_Pack_Content as lpct on (lp.id_lp = lpct.id_lp) LEFT JOIN Webclasses_Tag_Relations AS wtagrels ON td.id_tutor = wtagrels.id_tutor LEFT JOIN WebClasses AS wc ON wtagrels.id_wc = wc.id_wc LEFT JOIN Learning_Packs_Categories AS wcc ON wcc.id_lp_cat = wc.id_wp_cat LEFT JOIN Learning_Packs_Categories AS wccp ON wccp.id_lp_cat = wcc.id_parent LEFT JOIN Order_Details as od on td.id_tutor = od.id_author LEFT JOIN Orders as o on od.id_order = o.id_order LEFT JOIN Tutors_Tag_Relations as ttagrels ON td.id_tutor = ttagrels.id_tutor JOIN Tags as t on (t.id_tag = ttagrels.id_tag) OR (t.id_tag = lptagrels.id_tag) OR (t.id_tag = wtagrels.id_tag) where (u.country='IE' or u.country IN ('INT')) AND CASE WHEN ((t.id_tag = lptagrels.id_tag) AND (lp.id_lp 0)) THEN lp.id_status = 1 AND lp.published = 1 AND lpcp.status = 1 AND (lpcp.country_code='IE' or lpcp.country_code IN ('INT')) ELSE 1 END AND CASE WHEN ((t.id_tag = wtagrels.id_tag) AND (wc.id_wc 0)) THEN wc.wc_api_status = 1 AND wc.wc_type = 0 AND wc.class_date '2010-06-01 22:00:56' AND wccp.status = 1 AND (wccp.country_code='IE' or wccp.country_code IN ('INT')) ELSE 1 END AND CASE WHEN (od.id_od0) THEN od.id_author = td.id_tutor and o.order_status = 'paid' and CASE WHEN (od.id_wc 0) THEN od.can_attend_class=1 ELSE 1 END ELSE 1 END AND 1 group by td.id_tutor order by tutor_popularity desc, u.surname asc, u.name asc limit 0,20 Please note - The provided database structure does not show all the fields and tables as in this query

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• World Record Oracle Business Intelligence Benchmark on SPARC T4-4

  - by Brian

  Oracle's SPARC T4-4 server configured with four SPARC T4 3.0 GHz processors delivered the first and best performance of 25,000 concurrent users on Oracle Business Intelligence Enterprise Edition (BI EE) 11g benchmark using Oracle Database 11g Release 2 running on Oracle Solaris 10. A SPARC T4-4 server running Oracle Business Intelligence Enterprise Edition 11g achieved 25,000 concurrent users with an average response time of 0.36 seconds with Oracle BI server cache set to ON. The benchmark data clearly shows that the underlying hardware, SPARC T4 server, and the Oracle BI EE 11g (11.1.1.6.0 64-bit) platform scales within a single system supporting 25,000 concurrent users while executing 415 transactions/sec. The benchmark demonstrated the scalability of Oracle Business Intelligence Enterprise Edition 11g 11.1.1.6.0, which was deployed in a vertical scale-out fashion on a single SPARC T4-4 server. Oracle Internet Directory configured on SPARC T4 server provided authentication for the 25,000 Oracle BI EE users with sub-second response time. A SPARC T4-4 with internal Solid State Drive (SSD) using the ZFS file system showed significant I/O performance improvement over traditional disk for the Web Catalog activity. In addition, ZFS helped get past the UFS limitation of 32767 sub-directories in a Web Catalog directory. The multi-threaded 64-bit Oracle Business Intelligence Enterprise Edition 11g and SPARC T4-4 server proved to be a successful combination by providing sub-second response times for the end user transactions, consuming only half of the available CPU resources at 25,000 concurrent users, leaving plenty of head room for increased load. The Oracle Business Intelligence on SPARC T4-4 server benchmark results demonstrate that comprehensive BI functionality built on a unified infrastructure with a unified business model yields best-in-class scalability, reliability and performance. Oracle BI EE 11g is a newer version of Business Intelligence Suite with richer and superior functionality. Results produced with Oracle BI EE 11g benchmark are not comparable to results with Oracle BI EE 10g benchmark. Oracle BI EE 11g is a more difficult benchmark to run, exercising more features of Oracle BI. Performance Landscape Results for the Oracle BI EE 11g version of the benchmark. Results are not comparable to the Oracle BI EE 10g version of the benchmark. Oracle BI EE 11g Benchmark System Number of Users Response Time (sec) 1 x SPARC T4-4 (4 x SPARC T4 3.0 GHz) 25,000 0.36 Results for the Oracle BI EE 10g version of the benchmark. Results are not comparable to the Oracle BI EE 11g version of the benchmark. Oracle BI EE 10g Benchmark System Number of Users 2 x SPARC T5440 (4 x SPARC T2+ 1.6 GHz) 50,000 1 x SPARC T5440 (4 x SPARC T2+ 1.6 GHz) 28,000 Configuration Summary Hardware Configuration: SPARC T4-4 server 4 x SPARC T4-4 processors, 3.0 GHz 128 GB memory 4 x 300 GB internal SSD Storage Configuration: "> Sun ZFS Storage 7120 16 x 146 GB disks Software Configuration: Oracle Solaris 10 8/11 Oracle Solaris Studio 12.1 Oracle Business Intelligence Enterprise Edition 11g (11.1.1.6.0) Oracle WebLogic Server 10.3.5 Oracle Internet Directory 11.1.1.6.0 Oracle Database 11g Release 2 Benchmark Description Oracle Business Intelligence Enterprise Edition (Oracle BI EE) delivers a robust set of reporting, ad-hoc query and analysis, OLAP, dashboard, and scorecard functionality with a rich end-user experience that includes visualization, collaboration, and more. The Oracle BI EE benchmark test used five different business user roles - Marketing Executive, Sales Representative, Sales Manager, Sales Vice-President, and Service Manager. These roles included a maximum of 5 different pre-built dashboards. Each dashboard page had an average of 5 reports in the form of a mix of charts, tables and pivot tables, returning anywhere from 50 rows to approximately 500 rows of aggregated data. The test scenario also included drill-down into multiple levels from a table or chart within a dashboard. The benchmark test scenario uses a typical business user sequence of dashboard navigation, report viewing, and drill down. For example, a Service Manager logs into the system and navigates to his own set of dashboards using Service Manager. The BI user selects the Service Effectiveness dashboard, which shows him four distinct reports, Service Request Trend, First Time Fix Rate, Activity Problem Areas, and Cost Per Completed Service Call spanning 2002 to 2005. The user then proceeds to view the Customer Satisfaction dashboard, which also contains a set of 4 related reports, drills down on some of the reports to see the detail data. The BI user continues to view more dashboards – Customer Satisfaction and Service Request Overview, for example. After navigating through those dashboards, the user logs out of the application. The benchmark test is executed against a full production version of the Oracle Business Intelligence 11g Applications with a fully populated underlying database schema. The business processes in the test scenario closely represent a real world customer scenario. See Also SPARC T4-4 Server oracle.com OTN Oracle Business Intelligence oracle.com OTN Oracle Database 11g Release 2 Enterprise Edition oracle.com OTN WebLogic Suite oracle.com OTN Oracle Solaris oracle.com OTN Disclosure Statement Copyright 2012, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Results as of 30 September 2012.

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• Measuring Usability with Common Industry Format (CIF) Usability Tests

  - by Applications User Experience

  Sean Rice, Manager, Applications User Experience A User-centered Research and Design Process The Oracle Fusion Applications user experience was five years in the making. The development of this suite included an extensive and comprehensive user experience design process: ethnographic research, low-fidelity workflow prototyping, high fidelity user interface (UI) prototyping, iterative formative usability testing, development feedback and iteration, and sales and customer evaluation throughout the design cycle. However, this process does not stop when our products are released. We conduct summative usability testing using the ISO 25062 Common Industry Format (CIF) for usability test reports as an organizational framework. CIF tests allow us to measure the overall usability of our released products.  These studies provide benchmarks that allow for comparisons of a specific product release against previous versions of our product and against other products in the marketplace. What Is a CIF Usability Test? CIF refers to the internationally standardized method for reporting usability test findings used by the software industry. The CIF is based on a formal, lab-based test that is used to benchmark the usability of a product in terms of human performance and subjective data. The CIF was developed and is endorsed by more than 375 software customer and vendor organizations led by the National Institute for Standards and Technology (NIST), a US government entity. NIST sponsored the CIF through the American National Standards Institute (ANSI) and International Organization for Standardization (ISO) standards-making processes. Oracle played a key role in developing the CIF. The CIF report format and metrics are consistent with the ISO 9241-11 definition of usability: “The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use.” Our goal in conducting CIF tests is to measure performance and satisfaction of a representative sample of users on a set of core tasks and to help predict how usable a product will be with the larger population of customers. Why Do We Perform CIF Testing? The overarching purpose of the CIF for usability test reports is to promote incorporation of usability as part of the procurement decision-making process for interactive products. CIF provides a common format for vendors to report the methods and results of usability tests to customer organizations, and enables customers to compare the usability of our software to that of other suppliers. CIF also enables us to compare our current software with previous versions of our software. CIF Testing for Fusion Applications Oracle Fusion Applications comprises more than 100 modules in seven different product families. These modules encompass more than 400 task flows and 400 user roles. Due to resource constraints, we cannot perform comprehensive CIF testing across the entire product suite. Therefore, we had to develop meaningful inclusion criteria and work with other stakeholders across the applications development organization to prioritize product areas for testing. Ultimately, we want to test the product areas for which customers might be most interested in seeing CIF data. We also want to build credibility with customers; we need to be able to make the case to current and prospective customers that the product areas tested are representative of the product suite as a whole. Our goal is to test the top use cases for each product. The primary activity in the scoping process was to work with the individual product teams to identify the key products and business process task flows in each product to test. We prioritized these products and flows through a series of negotiations among the user experience managers, product strategy, and product management directors for each of the primary product families within the Oracle Fusion Applications suite (Human Capital Management, Supply Chain Management, Customer Relationship Management, Financials, Projects, and Procurement). The end result of the scoping exercise was a list of 47 proposed CIF tests for the Fusion Applications product suite.  Figure 1. A participant completes tasks during a usability test in Oracle’s Usability Labs Fusion Supplier Portal CIF Test The first Fusion CIF test was completed on the Supplier Portal application in July of 2011.  Fusion Supplier Portal is part of an integrated suite of Procurement applications that helps supplier companies manage orders, schedules, shipments, invoices, negotiations and payments. The user roles targeted for the usability study were Supplier Account Receivables Specialists and Supplier Sales Representatives, including both experienced and inexperienced users across a wide demographic range.  The test specifically focused on the following functionality and features: Manage payments – view payments Manage invoices – view invoice status and create invoices Manage account information – create new contact, review bank account information Manage agreements – find and view agreement, upload agreement lines, confirm status of agreement lines upload Manage purchase orders (PO) – view history of PO, request change to PO, find orders Manage negotiations – respond to request for a quote, check the status of a negotiation response These product areas were selected to represent the most important subset of features and functionality of the flow, in terms of frequency and criticality of use by customers. A total of 20 users participated in the usability study. The results of the Supplier Portal evaluation were favorable and exceeded our expectations. Figure 2. Fusion Supplier Portal Next Studies We plan to conduct two Fusion CIF usability studies per product family over the next nine months. The next product to be tested will be Self-service Procurement. End users are currently being recruited to participate in this usability study, and the test sessions are scheduled to begin during the last week of November.

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• Do your good deed for the day: nominate an exceptional DBA

  - by Rebecca Amos

  Do you know an exceptional DBA? Think they deserve recognition at the world’s largest technical SQL Server conference? Nominate them for the Exceptional DBA Award 2011, and they could be accepting the prize at this year’s PASS Summit. Hard-working DBAs are crucial to the smooth-running of the companies they work for, so we want you to help us celebrate their achievements. Nominating someone for the Exceptional DBA Award simply involves answering a few questions about the nominee’s achievements and experience as a DBA, activities they’re involved in within the SQL Server community, and any mistakes they might have made along the way (we’ve all made them!), and how they handled them. They could win full conference registration to the PASS Summit (where the Award will be presented), and a copy of Red Gate’s SQL DBA Bundle. And you’ll have the feel-good satisfaction of knowing that you’ve helped a colleague or friend get the recognition they deserve (they’ll probably owe you a drink or two, too…). So do your good deed for the day: have a look at our website for all the info, and get started on your nomination: www.exceptionaldba.com

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• Would using AJAX only "Add to Cart" buttons be wise?

  - by Alex Erwin

  I want to AJAX enable all of my Add To Cart buttons because search engine bots are indexing these and not paying attention to my robots file or site map. I just don't want to loose potential customers. I have seen a number of top sites using heavily JavaScript support content, including Amazon, is it OK to follow the trend? The rest of my site progressively degrades, but I would really like to implement this because of the benefits to the customer (instant satisfaction), my infrastructure (constant page rebuilds), and allowing me to use SEO tools to optimize without the tool picking up thousands of "Add to Cart" widgets in my catalog. Thanks

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• Delving into design patterns, and what that means for the Oracle user experience

  - by Kathy.Miedema

  By Kathy Miedema, Oracle Applications User Experience George Hackman, Senior Director, Applications User Experiences The Oracle Applications User Experience team has some exciting things happening around Fusion Applications design patterns. Because we’re hoping to have some new offerings soon (stay tuned with VoX to see what’s in the pipeline around Fusion Applications design patterns), now is a good time to talk more about what design patterns can do for the individual user as well as the entire company. George Hackman, Senior Director of Operations User Experience, says the first thing to note is that user experience is not just about the user interface. It’s about understanding how people do things, observing them, and then finding the patterns that emerge. The Applications UX team develops those patterns and then builds them into Oracle applications. What emerges, Hackman says, is a consistent, efficient user experience that promotes a productive workplace. Creating design patterns What is a design pattern in the context of enterprise software? “Every day, people use technology to get things done,” Hackman says. “They navigate a virtual world that reaches from enterprise to consumer apps, and from desktop to mobile. This virtual world is constantly under construction. New areas are being developed and old areas are being redone. As this world is being built and remodeled, efficient pathways and practices emerge. “Oracle's user experience team watches users navigate this world. We measure their productivity and ask them about their satisfaction. We take the most efficient, most productive pathways from the enterprise and consumer world and turn them into Oracle's user experience patterns.” Hackman describes the process as combining all of the best practices from every part of a user’s world. Members of the user experience team observe, analyze, design, prototype, and measure each work task to find the best possible pattern for a particular work flow. As the team builds the patterns, “we make sure they are fully buildable using Oracle technology,” Hackman said. “So customers know they can use these patterns. There’s no need to make something up from scratch, not knowing whether you can even build it.” Hackman says that creating something on a computer is a good example of a user experience pattern. “People are creating things all the time,” he says. “On the consumer side, they are creating documents. On the enterprise side, they are creating expense reports. On a mobile phone, they are creating contacts. They are using different apps like iPhone or Facebook or Gmail or Oracle software, all doing this creation process.” The Applications UX team starts their process by observing how people might create something. “We observe people creating things. We see the patterns, we analyze and document, then we apply them to our products. It might be different from phone to web browser, but we have these design patterns that create a consistent experience across platforms, and across products, too. The result for customers Oracle constantly improves its part of the virtual world, Hackman said. New products are created and existing products are upgraded. Because Oracle builds user experience design patterns, Oracle's virtual world becomes both more powerful and more familiar at the same time. Because of design patterns, users can navigate with ease as they embrace the latest technology – because it behaves the way they expect it to. This means less training and faster adoption for individual users, and more productivity for the business as a whole. Hackman said Oracle gives customers and partners access to design patterns so that they can build in the virtual world using the same best practices. Customers and partners can extend applications with a user experience that is comfortable and familiar to their users. For businesses that are integrating different Oracle applications, design patterns are key. The user experience created in E-Business Suite should be similar to the user experience in Fusion Applications, Hackman said. If a user is transitioning from one application to the other, it shouldn’t be difficult for them to do their work. With design patterns, it isn’t. “Oracle user experience patterns are the building blocks for the virtual world that ensure productivity, consistency and user satisfaction,” Hackman said. “They are built for the enterprise, but incorporate the best practices from across the virtual world. They empower productivity and facilitate social interaction. When you build with patterns, you get all the end-user benefits of less training / retraining from the finished product. You also get faster / cheaper development.” What’s coming? You can already access design patterns to help you build Dashboards with OBIEE here. And we promised you at the beginning that we had something in the pipeline on Fusion Applications design patterns. Look for the announcement about when they are available here on VoX.

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• Some mail details about Orange Mauritius

  Being an internet service provider is not easy after all for a lot of companies. Luckily, there are quite some good international operators in this world. For example Orange Mauritius aka Mauritius Telecom aka Wanadoo(?) aka MyT here in Mauritius. The local circumstances give them a quasi-monopol position on fixed lines for telephony and therefore cable-based DSL internet connectivity. So far, not bad but as usual... the details. Just for the records, I am only using the services of Orange for mobile but friends and customers are bound, eh stuck, with other services of Orange Mauritius. And usually, being the IT guy, they get in touch with me to complain about problems or to ask questions on either their ADSL / MyT connection, mail services or whatever. Most of those issues are user-related and easily to solve by tweaking the configuration of their computer a little bit but sometimes it's getting weird. Using Orange ADSL... somewhere else Now, let's imagine we are an Orange ADSL customer for ages and we are using their mail services with our very own mail address like "[email protected]". We configured our mail client like Thunderbird, Outlook Express, Outlook or Windows Mail as publicly described, and we are able to receive and send emails like a champion. No problems at all, the world is green. Did I mention that we have a laptop? Ok, let's take our movable piece of information technology and visit a friend here on the island. Not surprising, he is also customer of Orange, so we can read and answer emails. But Orange is not the online internet service provider and one day, we happen to hang out with someone that uses Emtel via WiMAX or UMTS.. And the fun starts... We can still receive and read emails from our Orange mail account and the IT world is still bright but try to send mails to someone outside the domain "@intnet.mu" or "@orange.mu". Your mail client will deny sending mail with SMTP message 5.1.0 "blah not allowed". First guess, there is problem with the mail client, maybe magically the configuration changed over-night. But no it is still working at home... So, there is for sure a problem with the guy's internet connection. At least, it is his fault not to have Orange internet services, so it can not work properly... The Orange Mail FAQ After some more frustation we finally checkout the Orange Mail FAQ to see whether this (obviously?) common problem has been described already. Sorry, but those FAQ entries are even more confusing as it is not really clear how to handle this scenario. Best of all is that most of the entries are still refering to use servers of the domain "intnet.mu". I mean Orange will disable those systems in favour of the domain "orange.mu" in the near future and does not amend their FAQs. Come on, guys! Ok, settings for POP3 are there. Hm, what about the secure version POP3S? No signs at all... Even changing your mail client to use password encryption with STARTTLS is not allowed at all. Use "bow.intnet.mu" for incoming mail... Ahhh, pretty obvious host name. I mean, at least something like pop.intnet.mu or pop3.intnet.mu would have been more accurate. Funny of all, the hostname "pop.orange.mu" is accessible to receive your mail account. Alright, checking SMTP options for authentication or other like POP-before-SMTP or whatever well-known and established mechanism to send emails are described. I guess that spotting a whale or shark in Mauritian waters would be easier. Trial and error on SMTP settings reveal that neither STARTTLS or any other connection / password encryption is available. Using SSL/TLS on SMTP only reveals that there is no service answering your request. Calling customer service So, we have to bite into the bitter apple and get in touch with Orange customer service and complain/explain them our case and ask for advice. After some hiccups, we finally manage to get hold of someone competent in mail services and we receive the golden spoon of mail configuration made by Orange Mauritius: SMTP hostname: smtpauth.intnet.mu And the world of IT is surprisingly green again. Customer satisfaction? Dear Orange Mauritius, what's the problem with this information? Are you scared of mail spammer? Why isn't there any case in your FAQs? Ok, talking about your FAQs - simply said: they are badly outdated! Configure your mail client to use server name based in the domain intnet.mu but specify your account username with orange.mu as domain part. Although, that there are servers available on the domain orange.mu after all. So, why don't you provide current information like this: POP3 server name: pop.orange.muSMTP server name: smtp.orange.muSMTP authenticated: smtpauth.orange.mu It's not difficult, is it? In my humble opinion not really and you would provide clean, consistent and up-to-date information for your customers. This would produce less frustation and so less traffic on your customer service lines. Which after all, would improve the total user experience and satisfaction level on both sides. Without knowing these facts. Now, imagine you would take your laptop abroad and have to use other internet service providers to be able to be online... Calling your customer service would be unnecessary expensive!

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• Supercharging the Performance of Your Front-Office Applications @ OOW'12

  - by Sanjeev Sharma

  [Re-posted from here.] You can increase customer satisfaction, brand equity, and ultimately top-line revenue by deploying  Oracle ATG Web Commerce, Oracle WebCenter Sites, Oracle Endeca applications, Oracle’s  Siebel applications, and other front-office applications on Oracle Exalogic, Oracle’s combination  of hardware and software for applications and middleware. Join me (Sanjeev Sharma) and my colleague, Kelly Goetsch, at the following conference session at Oracle Open World to find out how Customer Experience can be transformed with Oracle Exalogic: Session:  CON9421 - Supercharging the Performance of Your Front-Office Applications with Oracle ExalogicDate: Wednesday, 3 Oct, 2012Time: 10:15 am - 11:15 am (PST)Venue: Moscone South (309)

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• How to check command line requests routed thru TOR?

  - by Chris

  I think I have virtualbox set up so that all traffic originating from the guest OS is routed through TOR. TOR is only installed on the host OS and the web browsers on the guest OS all report TOR IP's in Europe when I test with seemyip.com. The host OS shows my real IP when going to the same sites. But I initiate a lot of requests from the Linux command line and I haven't been able to confirm to my satisfaction that these are routing through TOR, though I have no reason to think they do not. When I use this command I get no output from the guest OS, but my real IP from the host OS: dig myip.opendns.com @resolver1.opendns.com +short This bash file gives no output from either OS: #!/bin/bash echo Your external IP Address is: wget http://Www.whatismyip.com -O - -o /dev/null | grep '<TITLE>' | sed -r 's/<TITLE>WhatIsMyIP\.com \- //g' | sed -r 's/<\/TITLE>//g' exit 0 Suggestions?

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• How is game development different from other software development?

  - by Davy8

  For a solid general purpose software developer, what specifically is different about game development, either fundamentally or just differences in degree? I've done toy games like Tic-tac-toe, Tetris, and a brute-force sudoku solver (with UI) and I'm now embarking on a mid-sized project (mid-sized for being a single developer and not having done many games) and one thing I've found with this particular project is that separation of concerns is a lot harder since everything affects state, and every object can interact with every other object in a myriad of ways. So far I've managed to keep the code reasonably clean for my satisfaction but I find that keeping clean code in non-trivial games is a lot harder than it is for my day job. The game I'm working on is turn-based and the graphics are going to be fairly simple (web-based, mostly through DOM manipulation) so real time and 3d work aren't really applicable to me, but I'd still be interested in answers regarding those if they're interesting. Mostly interested in general game logic though. P.S. Feel free to retag this, I'm not really sure what tags are applicable.

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• How to build a team of people not working together?

  - by Bernd

  I am in charge of a group of about 30 software development experts and architects. While these people are co-located in the companies organization chart, they do not really feel as a team. This is due to their work enviroment: 1) The people are spread over eight locations, with a max. distance of about 1000km (this is Europe). 2) The people don't work as team but instead get called as single people (and sometimes small groups into projects for as long as the projects run. 3) Travelling is somewhat limited as this requires business reasons. Lot is done via phone. Do you have ideas or suggestions on how I could make these people feeling part of a joint organization where they support others and get supported by others. So that they get to know their peers, build a network, informally exchange information? So that they generally get the feeling of having common ground and derive motivation and job satisfaction?

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• 81% of European Shoppers Willing to Pay More for Better Customer Experience

  - by Richard Lefebvre

  Customer Experience provides strategic driver for business growth Research released today from Oracle has revealed that customer experience is now a key driver for revenue growth in Europe, and an effective channel for brand differentiation in a globalized economy where products and services are increasingly commoditized. The research report, “Why Customer Satisfaction is No Longer Good Enough,” reveals that 81% of consumers surveyed are willing to pay more for superior customer experience. With nearly half (44%) willing to pay a premium of more than 5%. Improvement of the overall customer experience (40%), providing quick access to information and making it easier for customers to ask questions (35%) were cited as key drivers for spending more with a brand. The pan-European research, carried out in June 2012 by independent research company Loudhouse, surveyed 1400 online shoppers (50% female, 50% male) who had made a complaint or enquiry to a customer service department in the last 12 months. For full research findings please go to: http://bit.ly/UwmB3j or check the Press Release

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• What You Said: Giving an Old Laptop a New Life

  - by Jason Fitzpatrick

  Earlier this week we asked you to share your tips and tricks for breathing life into an old laptop, now we’re back to share your junk-bin sparing methods. Many of you worked to keep old laptops from getting scrapped by dusting them off and donating them. Mark writes: My acquaintances & friends give me their old computers when they buy a new one. So I disassemble, clean, install an opsys,and get internet working. I also upgrade memory, wireless, etc. from my parts bin. Then I give it to a poor person who needs a computer. Usually a single working mom with kids. I also do the same with old desktops as well. They really appreciate them and It gives me the satisfaction of resurrecting an old computer. Wbrown does the same: How To Delete, Move, or Rename Locked Files in Windows HTG Explains: Why Screen Savers Are No Longer Necessary 6 Ways Windows 8 Is More Secure Than Windows 7

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• Your Feedback on Oracle Asset Tracking

  - by LuciaC-Oracle

  Oracle Asset Tracking Development strives to improve customer satisfaction with our Oracle Asset Tracking product.  In this context, they are very interested in getting your feedback about the Oracle Asset Tracking module. Recently, we have seen more and more customers using OAT and we would like to know for example: Have you have encountered any product gaps that need to be addressed? Are there business flows that do not suit your requirements? What new features you want to see in the product? Please share your feedback with us and we will discuss it with Oracle Asset Tracking Development and Product teams to improve the product. To share your feedback either post to the dedicated thread in the MOS Install Base Community here OR add a comment to this blog post (note that the blog comment you enter won't immediately be visible in the blog).

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• Making a mobile app from a board game. Copyright infringement?

  - by Claudio Coelho

  Me and a friend got hooked on a board game and soon realized that we didn't need the board game to play, instead we could play it with pen and paper with extreme ease and satisfaction. The next step was to develop a simple android app to play it. We have been using this to play and it's fun, and we are interested in publishing it, but we are worried eventual copyright issues. The concept of the game - itself very simple, merely a type of trivia game, where each round has different rules - is the same, the name is different as is all the art. Does anybody know if we infringe copyrights if we were to publish it? Thanks

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• PEX Innovation Award 2013 nominate your SOA & BPM project success

  - by JuergenKress

  Please submit your Oracle SOA or BPM project nomination by December 17th 2013. Key criteria: Innovation Employee satisfaction Project size & range Return of Investment Transparency SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: PEX,awad,Clemens Utschig-Utschig,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• Oracle Fusion Distributed Order Orchestration

  Designed from the ground-up using the latest technology advances and incorporating the best practices gathered from Oracle's thousands of customers, Fusion Applications are 100 percent open standards-based business applications that set a new standard for the way we innovate, work and adopt technology. Delivered as a complete suite of modular applications, Fusion Applications work with your existing portfolio to evolve your business to a new level of performance. In this AppCast, part of a special series on Fusion Applications, you hear lean how Oracle Fusion Distributed Order Orchestration can help companies improve customer service, reduce fulfillment costs, and optimize fulfillment decision making. Supporting a strategy for improving operational efficiency and boosting customer satisfaction, Fusion Distributed Order Orchestration alleviates or tempers critical production challenges many organizations face today by consolidating order information into a central location. You'll also discover how Fusion Distributed Order Orchestration works with your existing order management solutions.

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• Webcast on Monday, July 22 - Discover the Key to Profitable Order Fulfillment

  - by Pam Petropoulos

  When it comes to order fulfillment, organizations are challenged by the increasing complexity of global supply chains and an explosion of order and delivery channels. Attend this webcast on Monday, July 22 and hear Steve Banker, Service Director for Supply Chain Management at ARC Advisory Group, discuss how distributed order management solutions can help companies transform their fulfillment operations to gain greater supply chain visibility, improve order profitability, and increase customer service levels and satisfaction.  Hear too from Oracle executives who will showcase examples of customers successfully using Oracle Distributed Order Orchestration. Date: Monday, July 22, 2013 Time:  1:00 p.m. EST Click here to Register Download a free copy of the ARC Advisory Research Brief on Oracle’s Distributed Order Orchestration solution and discover how Boeing, the world’s leading aerospace company, is leveraging the solution to automate their proposal and order management processes and achieve an expected 30% reduction in order cycle times. 

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• How to avoid being an API programmer only?

  - by anything

  I have almost six years of experience in java. I have developed many projects which used frameworks like Struts, Spring, Hibernate, JQuery , DWR, Ajax etc. I have used these technologies in almost all the projects I have worked on. Projects were very simple mostly with crud based apps. My everyday tasks involves creating few screens, writing queries, testing etc. After all these years I feel like I have turned into an API programmer who just uses these above mentioned frameworks which is not giving me any satisfaction of being a programmer. Is this normal or is it just me who is feeling like this?

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• Updated version of Adobe Reader

  - by Joe_Kerr

  I'm not sure if this has been answered already...anyhow, I'm placing this question, so you could help. I've been a PC user for as long as I can remember, and I've just migrated to Ubuntu. So far the product has delivered the satisfaction I am expecting. However, there is one program that I'll need to ensure my productivity--an updated version of the Adobe REader. Is there any way I could get this program via Ubuntu, without using WINE? please let me know... thanks!

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• How can I change my career from windows server admin to software developer?

  - by hyder

  well am an Engineering Graduate in Telecommunication Engineering... I got into Server Support job soon finishing my college ,as at that time it was a recession period ... I have total exp of 2 years in windows server support but due to multiple shifts environment I want to change my profile into software line. Please suggest what would be best for me to take next step.. what exactly course\certification I should do to change my profile as software Developer. Am interested in making my career in software ..please advise as I am in big confusion and not able to work with full satisfaction!! Thank you....

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